Troubleshooting
Use diagnostic routine
Error Messages
The following table lists possible errors and page references for the corrective procedure.
•
The Error column provides the error code associated with the error message.
•
The Error Message column provides the message relating to the error.
•
The Cause column lists the probable cause of the error.
•
The Initial Action column provides the first step to correct the error.
•
The Go To column references the page number for the procedure.
Use this table to identify the proper procedure to correct the reported error.
Error
Error Message
Jam Errors
05-100
DADF Jam 1
05-300
DADF Jam 3
05-400
DADF Jam 4
05-700
DADF Jam 7
2-18
Phaser 3330 and WorkCentre 3335/3345
Service Manual
DC120
to view fault codes
Cause
The lead edge of The
document failed to actuate
the scan sensor within the
correct time after actuating
the registration sensor. The
scan sensor does not turn off
within the correct time from
when the registration sensor
is off.
The lead edge of the
document failed to actuate
the duplex sensor within the
correct time when the
document is being duplexed.
The lead edge of the
document failed to actuate
the scan sensor within the
correct time after actuating
the duplex sensor. The scan
sensor does not turn off
within the correct time from
when the duplex sensor is
off.
Double feed or oversized
document is fed.
Initial Action
Open Document Handler
Cover and remove
jammed media.
Open Document Handler
Cover and remove
jammed media.
Open Document Handler
Cover and remove
jammed media.
Open Document Handler
Cover and remove
jammed media.
Xerox Internal Use Only
Go To
ADF/DADF
Jam
ADF/DADF
Jam
ADF/DADF
Jam
ADF/DADF
Jam
Современные копировальные аппараты Xerox отличаются качество, надежностью и «быстрым» стартом. Также у них существует множество особенностей, которые отличают их от принтеров других производителей. Например, используется тефлоновый вал, а не термопленка.
Однако избегать различных поломок и ошибок пока не удается ни одному устройству. К самым частым неисправностям у принтеров Xerox относятся: залипание или повреждение датчика бумаги, повреждение роликов подачи, часто требуется перепрошивка программного обеспечения.
Если у вас возникнут вопросы насчет того, как исправить код ошибки копировального аппарата Xerox, то вы можете обратиться к специалистам нашего сервисного центра.
Основные коды ошибок копировальных аппаратов Xerox и способы их устранения:
- Коды ошибок Xerox 1012, 1012(RE)
- Коды ошибок Xerox 1020
- Коды ошибок Xerox 1025
- Коды ошибок Xerox 1035
- Коды ошибок Xerox 1038
- Коды ошибок Xerox 2830
- Коды ошибок Xerox 5011, 5012, 5014
- Коды ошибок Xerox 5016, 5017, 5316, 5317
- Коды ошибок Xerox 5018, 5028
- Коды ошибок Xerox 5312, 5313, 5314
- Коды ошибок Xerox 5318, 5320, 5322
- Коды ошибок Xerox 5328
- Коды ошибок Xerox 5330
- Коды ошибок Xerox 5340, 5343
- Коды ошибок Xerox 5345
- Коды ошибок Xerox 5350, 5352
- Коды ошибок Xerox 5355
- Коды ошибок Xerox 5622
- Коды ошибок Xerox XC520, 540, 560, 580
Xerox 1012, 1012(RE)
| Код ошибки | Описание |
|---|---|
| E1 | Jam between paper feed and fuser |
| E3 | Jam in fuser |
| E5 | Clam shell open |
| E6 | Paper feed section cover is open |
| J1 | Toner cartridge near empty |
| J3 | Drum cartridge not seated properly |
| J7 | Waste toner full (replace drum cartridge) |
| L6 | Key counter out |
| L8 | Exposure area overheat |
| U1 | No clock pulse (drive problem) |
| U2 | Scan problem |
| U3 | Lens/mirror problem (RE model only) |
| U4 | Heat problem |
| U8 | Exposure lamp control circuit problem |
| E1 | Jam between paper feed and fuser |
| E3 | Jam in fuser |
| E5 | Clam shell open |
| E6 | Paper feed section cover is open |
| J1 | Toner cartridge near empty |
| J3 | Drum cartridge not seated properly |
| J7 | Waste toner full (replace drum cartridge) |
| L6 | Key counter out |
| L8 | Exposure area overheat |
| U1 | No clock pulse (drive problem) |
| U2 | Scan problem |
| U3 | Lens/mirror problem (RE model only) |
| U4 | Heat problem |
| U8 | Exposure lamp control circuit problem |
Xerox 1020
| Код ошибки | Описание |
|---|---|
| LL | Probable bad heater lamp |
Xerox 1025
| Код ошибки | Описание |
|---|---|
| A1 | DF jam |
| C1 | PF jam cass. 1 |
| C2 | PF jam cass. 2 |
| C3 | PF jam cass. 3 |
| C9 | Bypass jam |
| E1-1 | Paper jam before exit switch |
| E1-2 | Paper jam |
| E1-5 | Paper jam |
| E1-6 | Paper jam |
| E3-3 | Paper jam at exit switch |
| E3-4 | Paper jam at exit switch |
| E5 | Front door open |
| F1 | Collator jam |
| F5 | Collator interlock |
| F8 | No power to collator |
| F9 | Collator bin home switch |
| J7 | 250 copies since toner waste was full |
| L5 | Original cass. not present after clearing interrupt |
| L6 | Key counter |
| L8 | Platen glass too hot |
| U1 | Main motor clock pulse |
| U2 | Scan problem |
| U3-1 | Lens problem |
| U4-1 | Open thermistor |
| U4-2 | Low temperature |
| U4-4 | Temperature |
| U4-5 | Main PWB |
| U6-1 | Main PWB |
| U6-2 | Main PWB |
| U6-3 | Main board battery |
| U6-4 | Initialization |
| U8 | Exposure lamp |
Xerox 1035
| Код ошибки | Описание |
|---|---|
| A9 | Scanner location |
| C1 | Paper feed — upper cassette |
| C2 | Paper feed — lower cassette |
| C9 | Bypass jam |
| E5 | Clam shell is open |
| L6 | Key counter |
| U1 | Off/On |
| U2 | Optics |
| U4 | Low fuser temperature |
Xerox 1038
| Код ошибки | Описание |
|---|---|
| A1 | DF jam |
| C1 | PF jam cass. 1 |
| C2 | PF jam cass. 2 |
| C3 | PF jam cass. 3 |
| C9 | Bypass jam |
| E1-1 | Paper jam before exit switch |
| E1-2 | Paper jam |
| E1-5 | Paper jam |
| E1-6 | Paper jam |
| E3-3 | Paper jam at exit switch |
| E3-4 | Paper jam at exit switch |
| E5 | Front door open |
| F1 | Collator jam |
| F5 | Collator interlock |
| F8 | No power to collator |
| F9 | Collator bin home switch |
| J7 | 250 copies since toner waste was full |
| L5 | Original cass. not present after clearing interrupt |
| L6 | Key counter |
| L8 | Platen glass too hot |
| U1 | Main motor clock pulse |
| U2 | Scan problem |
| U3-1 | Lens problem |
| U4-1 | Open thermistor |
| U4-2 | Low temperature |
| U4-4 | Temperature |
| U4-5 | Main PWB |
| U6-1 | Main PWB |
| U6-2 | Main PWB |
| U6-3 | Main board battery |
| U6-4 | Initialization |
| U8 | Exposure lamp |
Xerox 2830
| Код ошибки | Описание |
|---|---|
| A9 | Scanner location |
| C1 | Paper feed — upper cassette |
| C2 | Paper feed — lower cassette |
| C9 | Bypass jam |
| E5 | Clam shell is open |
| E5 | Clam shell open |
| L6 | Key counter |
| U1 | Off/On |
| U2 | Optics |
| U4 | Low fuser temperature |
Xerox 5011, 5012, 5014
| Код ошибки | Описание |
|---|---|
| C8 | Bypass jam/no paper |
| C9 | Bypass jam |
| E1 | Jam |
| E3 | Fuser jam |
| E5 | Clamshell open |
| E6 | PF section cover open |
| J1 | Toner cartridge amost empty |
| J3 | Copy cart (drum unit) missing/not seated right |
| J7 | Copy cartridge has run 18,000 copies |
| J8 | Copy cartridge. Improperly seated or possible only one of two fuses in the cartridge blew |
| L6 | Key counter |
| L8 | Exposure glass too hot |
| U1 | Drive problem |
| U2 | Scan problem |
| U3 | Lens or mirror drive problem |
| U4 | Fuser problem. Heat lamp, thermoswitch, SSR, thermistor |
| U6 | Battery on main board |
| U8 | Exposure lamp or exposure lamp circuit |
Xerox 5016, 5017, 5316, 5317
| Code | Description |
|---|---|
| A1-1 | Document feeder feed jam |
| A1-2 | Document feeder belt jam |
| A2-1 | Document feeder exit jam |
| A2-2 | Duplex jam |
| A3 | DAD interlock |
| A5 | Duplex and DAD right side interlock |
| A6 | Copier jams after |
| A9 | Document feed belt drive motor |
| C1-3 | Top cassette misfeed |
| C2-3 | Middle cassette misfeed |
| C3-3 | Bottom cassette misfeed |
| C9-3 | Bypass misfeed |
| E1-11 to E1-14 | Paper jam in machine. Did not reach exit switch soon enough |
| E1-6 | Paper path jam |
| E3-31 to E3-34 | Exit switch jam |
| E3-6 | Fuser jam |
| E5 | Front door interlock |
| E6 | Right side interlock or TTM interlock |
| F1 | Sorter jam |
| F5 | Sorter interlock |
| F8 | Sorter board to copier main board communication problem |
| F9 | Sorter bins |
Xerox 5018, 5028
| Code | Description |
|---|---|
| A1 | Document is ADF |
| A1-8 | Main board received reset signal |
| A2 | ADF jams |
| A6, A7 | ADF jams |
| A9 | ADF jams |
| C1 — C4 | Feed jam |
| C5-1 to C5-4 | Jams in various areas |
| C5-2 | Jams in various areas |
| C5-3 | Jams in various areas |
| C5-4 | Duplex jam |
| E0 | Machine has reset |
| E1 | Jam |
| E1-E0 | Registration jam |
| E1-E5 | Clamshell interlock |
| E1-E6 | Right side interlock |
| E1-E7 | Two tray interlock |
| E1-E8 | Sorter interlock |
| E1-E9 | Copy cartridge interlock |
| E2 | Reset signal happened |
| E3 | Jam |
| E4 | Exit jam |
| E4-10 | Exit jam |
| E4-5 | Clamshell interlock |
| E4-6 | Right side interlock |
| E4-7 | Two tray interlock. Duplex interlock |
| E4-8 | Sorter interlock |
| E4-9 | Copy cartridge interlock |
| E5 | Clamshell interlock |
| E6 | Right side interlock |
| E7 | Duplex interlock |
| E9 | Copy cartridge interlock |
| F3-1 | Sorter bin home switch |
| F3-2 | Sorter cam switch |
| F3-3 | Sorter cam switch |
| J1-1 | Add toner |
| J1-2 | Temporary low toner signal |
| J2-0 | Replace copy cartridge |
| L2 | 2000 copies left on copy cartridge |
| L3 | ADF to machine communication problem |
| L4 (flashing) | 1000 copies left on fuser web |
| rr | Bad EPROM on main board |
| U0 | Main board |
| U2 | Scan problem |
| U2-1 | Scan home |
| U3-00 | Cam drive problem |
| U3-01 | Cam movement slow |
| U3-04 | Main board to duplex communication |
| U3-09 | Cam problem |
| U3-12 | Jogger problem |
| U3-19 | Cam problem |
| U3-21 | Cam problem |
| U3-23 | Cam problem |
| U3-29 | Cam problem |
| U3-32 | Cam problem |
| U3-34 | Cam problem |
| U3-39 | Cam problem |
| U3-43 | Cam problem |
| U3-45 | Cam problem |
| U3-49 | Cam problem |
| U3-54 | Cam problem |
| U3-56 | Cam problem |
| U3-59 | Cam problem |
| U4-1 | Fuser problem. Long warm up |
| U4-2 | Low fuser temperature after warm up |
| U4-3 | High fuser temperature |
| U4-4 | Open fuser thermistor |
| U4-6 | Replace fuser web |
| U4-7 | Thermistor signal problem |
| U7-1 | Copy cartridge belt drive problem |
| U9-3 | Exposure lamp problem |
| U9-4 | Toner motor |
| U9-5 | Problem in warm up |
Xerox 5312, 5313, 5314
| Код ошибки | Описание |
|---|---|
| C1 | Upper paper feed problem. Did not reach feed sensor |
| C2 | Lower paper feed problem. Did not reach feed sensor |
| E1 | Exit jam. Paper did not reach exit sensor |
| E3 | Exit jam. Paper still on exit sensor |
| J1 | Add toner |
| J3 | Copy cartridge (drum unit) not installed |
| J7 | Copy cartridge (drum unit) must be replaced |
| J8 | Copy cartridge (drum unit) problem |
| L6 | Problem with an accessory. Installed but not initialized |
| U1 | Drive problem. Main motor, gear etc. |
| U2 | Scan problem |
| U3 | Main board dip switches wrong. Lens drive problem |
| U4 | Fuser problem. Heat lamp, thermal switch, overheat, thermistor. |
| U6 | EPROM error |
| U8 | Auto exposure sensor. No exposure lamp or weak lamp |
Xerox 5318, 5320, 5322
| Code | Description |
|---|---|
| A1-11 | Original ready switch |
| A1-12 | Feed sensor |
| A1-1 to A1-32 | All indicate a paper path problem, etc. in the ADF |
| A1-21 | Original ready switch and document registration sensor or both the document feed sensor and document registration sensor |
| A1-22 | ADF registration sensor |
| A1-23 | Original did not reach ADF registration sensor quickly enough |
| A1-24 | ADF sensor stuck down too long |
| A1-25 | ADF sensor actuated at the wrong time during single sheet feed |
| A1-26 | ADF sensor not actuated quickly enough in sheet feed mode |
| A1-31 | In reverse, ADF sensor is not actuated soon enough |
| A1-32 | In reverse, ADF sensor is actuated too long |
| A2 | ADF exit problems |
| A2-1 | Original ready sensor and ADF exit switch are actuated or ADF feed in sensor and ADF exit switch are both actuated |
| A2-2 | ADF exit switch |
| A2-3 | ADF exit switch is not actuated on time |
| A3 | Irregular size documents |
| A3-1 | Wrong size original sensed in 1:1 mode |
| A3-2 | Wrong size original sensed in the 2:1 mode |
| A5 | ADF interlock |
| A5 | ADF interlock |
| A6 | ADF single sheet document reset. |
| A6-1 | Reset original |
| A6-2 | Reset sheet feeder |
| A7 | Document cover interlock |
| A8 | ADF exit interlock |
| C1 | Tray 1 jam |
| C1-2 | Paper feed problem in tray 1 |
| C1-3 | Paper does not reach registration |
| C2 | Tray 2 jam |
| C3 | Tray 3 jam |
| C3-1 | Paper feed problem from tray 3 |
| C3-2 | Paper feed problem from tray 3 |
| C3-3 | Paper feed problem from tray 1 |
| C6-1 | Duplex paper feed problem |
| C6-2 | Duplex and/or tray 1 paper feed problem |
| C6-3 | Paper feed problem from tray 1 |
| C7-1 | Paper feed problem from HCF |
| C7-2 | Paper feed problem from HCF on tray 1 |
| C7-3 | Paper feed problem from tray 1 |
| C8 | Paper stays in tray or duplex or HCF |
| C8-1 | Paper on tray 1 feed sensor |
| C8-2 | Paper on tray 2 feed sensor |
| C8-3 | Paper on tray 3 feed sensor |
| C8-4 | Paper on HCF feed sensor |
| C8-5 | Paper in duplex section |
| C9 | Bypass feed problem |
| C9-3 | Paper from bypass did not reach registration sensor quickly enough |
| E1-10 to E1-25 | Internal jam |
| E1-6 | Paper on registration sensor |
| E2 | Reset signal happened. Might read E-2 something else. |
| E3-30 to E4-14 | Exit jam |
| E3-30 to E3-35 | Exit switch actuated too long |
| E3-6 | Exit jam |
| E3-6 | Paper on exit switch |
| E4-10 to E4-14 | Inverter sensor not actuated. |
| E4-10 to E4-45 | Paper did not reach inverter switch soon enough |
| E4-15 | Inverter sensor |
| E4-40 to E4-45 | Duplex entry sensor |
| E4-6 | Paper on inverter switch |
| E4-6 | Inverter sensor |
| E5 | Front door interlock |
| E6-1 | Tray 1 interlock |
| E6-2 | 2 tray or duplex interlock |
| E6-3 | HCF interlock |
| E7-2 | Duplex inverter interlock |
| E7-3 | Duplex interlock |
| E8-10 to E8-15 | Paper on duplex feed sensor is not actuated soon enough |
| E8-6 | Paper in duplex |
| E8-6 to E8-15 | Duplex entry sensor |
| F1-1 | Paper did not reach sorter |
| F1-2 | Paper stayed on sorter feed sensor |
| F1-6 | Sorter exit sensor |
| F3 | Paper size not available for sort/stack |
| F5 | Sorter interlock |
| H2-1 | Communication problem between main board and duplex board |
| H2-2 | Side guard sensor problem |
| H3-1 | Communication problem between main board and HCF |
| H3-2 | Upper limit sensor problem on HCF |
| H6-1 | ADF size sensor |
| H6-2 | ADF nudgeer sensor |
| H6-3 | Belt drive motor does not have 24 volts. Black toner is empty, but 100 copies have been run without changing toner |
| J1 | Black toner is empty, but 100 copies have been run without changing toner |
| J3 | Replace copy cartridge |
| J3 | No copy cartridge (drum unit) |
| J7 | Copy cartrige must be replaced |
| J8-1 | Wrong copy cartridge installed |
| J8-2 | Copy cartridge EEPROM must be changed |
| L6 | Auditron or other counter problem |
| L6 | Key counter not installed |
| L8 | Platen glass temperature is too high |
| L9 | Communication problem between interimage erase/edge lamps and main board |
| U1-1 | Main motor drive problem |
| U2-1 | Scan home problem |
| U2-1 to U2-4 | Scan home sensor |
| U2-2 | Scan home problem or optics problem |
| U2-3, U2-4 | Scan home problem |
| U3-1 | Lens sensor problem |
| U4-1 | Fuser thermistor open |
| U4-2 | Fuser did not warm up properly |
| U4-3 | Fuser temperature too high |
| U4-4 | Fuser problem. Staying on too long |
| U4-6 | High fuser temperature |
| U5-1 | Sorter bin home switch not activated |
| U5-2 | Sorter bin home switch stayed actuated |
| U5-3 | Sorter bin home switch |
| U5-4 | Sorter bin home switch |
| U6-1 | ROM problem |
| U6-2 | RAM problem |
| U6-3 | Low battery |
| U6-4 | Incorrect value in NVM. Reinitialize main board with code 20-96 |
| U8-1 | Exposure lamp problem |
| U8-2 | Communication problem main board and exposure board |
| U8-3 | Exposure lamp or exposure lamp board problem |
| U8-4 to U8-6 | Problem with exposure lamp, lamp sensor, lamp board |
Xerox 5328
| Code | Description |
|---|---|
| A1 | Document in ADF |
| A1-8 | Main board received reset signal |
| A2 | ADF jams |
| A6 | ADF registration jam |
| A7 | ADF interlock |
| A9 | Tray 1 jam |
| C1 | Tray 2 jam |
| C2 | Tray 3 jam |
| C3 | Bypass feed jams |
| C4 | Machine has reset |
| E1 | Jam |
| E1-5 | Clamshell interlock |
| E1-6 | Right side interlock |
| E1-7 | Two tray interlock, or duplex interlock |
| E1-8 | Sorter interlock |
| E1-9 | Copy cartridge interlock |
| E1 or E1-0 | Registration jam |
| E2 | Reset signal happened |
| E3 | Jam in transfer area |
| E4 | Exit jam |
| E4-0 | Exit jam |
| E4-5 | Clamshell interlock |
| E4-6 | Right side interlock |
| E4-7 | Two tray interlock |
| E4-8 | Sorter interlock |
| E4-9 | Copy cartridge interlock |
| E5 | Clamshell interlock |
| E6 | Right side interlock |
| E9 | Copy cartridge interlock |
| F3-1 | Sorter bin home switch |
| F3-2 | Sorter cam switch |
| F3-3 | Sorter cam switch |
| F5 | Sorter interlock |
| J1-1 | Add toner |
| J1-2 | Temporary low toner signal |
| J2-1, J2-2 | Replace copy cartridge |
| J5, J6 | ADF to machine communications problem |
| L2 | 2000 copies left on cartridge |
| L3 | ADF to machine communications problem |
| L4 | (flashing) 1000 copier left on fuser web |
| L6 | Auditron or other counter problem |
| LL | Main board. Try simulation 1.1 to initialize |
| rc | Wrong operation panel installed |
| rr | Bad EPROM on main board. Try 1.1 |
| U0 | Main board |
| U2 | Scan problem |
| U2-1 | Scan home |
| U2-2 | Scan home or scan encoder |
| U2-4 | Scan home or scan dual page sensor |
| U2-7 | Scan home |
| U4-1 | Fuser problem. Long warm up |
| U4-2 | Low fuser temperature after warm up |
| U4-3 | High fuser temperature |
| U4-4 | Open fuser thermistor |
| U4-6 | Replace fuser web. |
| U4-7 | Thermistor signal problem |
| U7-1 | Copy cartridge belt drive problem |
| U9-3 | Exposure lamp problem |
| U9-4 | Toner motor |
| U9-5 | Problem in warm-up |
Xerox 5330
| Code | Description |
|---|---|
| A1-1 to A1-32 | All indicate a paper path problem, etc. in the ADF. |
| A2 | ADF exit problems |
| A3 | Irregular size documents |
| A5 | ADF interlock |
| A6 | ADF single sheet document reset. |
| A7 | Platen interlock |
| A8 | ADF exit interlock |
| C1 | Tray 1 jam |
| C2 | Tray 2 jam |
| C3 | Tray 3 jam |
| C6-1, C6-2 | Jams related to duplex |
| C6-3 | Registration sensor, re tray 1 |
| C7-1, C7-2 | HCF feed problems |
| C7-3 | Tray 1 feed problem |
| C8 | Paper stays in tray or duplex or HCF |
| C9 | Bypass feed problem |
| E1-10 to E1-25 | Internal jam |
| E1-6 | Paper on registration sensor |
| E2 | Reset signal happened. Might read E-2 something else. |
| E3-30 to E4-14 | Exit jam |
| E3-6 | Exit jam |
| E4-10 to E4-14 | Inverter sensor not actuated. |
| E4-15 | Inverter sensor |
| E4-40 to E4-45 | Duplex entry sensor |
| E4-6 | Inverter sensor |
| E5 | Front door interlock |
| E6-1 | Tray 1 interlock |
| E6-2 | 2 tray or duplex interlock |
| E6-3 | HCF interlock |
| E7-2, E7-3 | Duplex interlock |
| E8-6 to E8-15 | Duplex entry sensor |
| F1-1 | Sorter entry sensor |
| F1-6 | Sorter exit sensor |
| F3 | Paper size not available for sort/stack |
| F5 | Sorter interlock |
| J1 | Add toner |
| J3 | Replace copy cartridge |
| J7 | Replace copy cartridge |
| J8-1 | Wrong copy cartridge installed |
| J8-2 | Copy cartridge EEPROM |
| L6 | Auditron or other counter problem |
| L8 | Platen glass temperature is too high |
| L9 | Communication problem between interimage erase/edge lamps and main board |
| U1-1 | Main motor drive problem |
| U2-1 to U2-4 | Scan home sensor |
| U3-1 | Lens sensor |
| U4-1 | Open fuser thermistor |
| U4-2 | Fuser did not warm up properly |
| U4-3 | Fuser temperature too high |
| U4-4 | Fuser problem. Staying on too long |
| U4-6 | High fuser temperature |
| U5-1 | Sorter bin home switch not activated |
| U5-2 | Sorter bin home switch stayed actuated |
| U5-3 | Sorter bin home switch |
| U5-4 | Sorter bin home switch |
| U6-1 | ROM problem |
| U6-2 | RAM problem |
| U6-3 | Low battery |
| U6-4 | Incorrect value in NVM. Reinitialize main board with code 20-96 |
| U8-1 to U8-6 | Problem with exposure lamp, lamp sensor, lamp board |
Xerox 5340, 5343
| Code | Description |
|---|---|
| 00-009; 030 to 033 | A door was opened while paper was being fed |
| 00-047 | Paper in duplex |
| 00-1 | Auditron |
| 00-2 | Diagnostic error |
| 00-3 | Faults error |
| 00-4 | Ric error |
| 00-5 | Job manager system error |
| 00-6 | LLM interface |
| 00-7 | Standby error |
| 00-8 | Communications error |
| 00-9 | Xerographic error |
| 01-300 | Front interlock |
| 01-310 | Right upper interlock |
| 01-315 | Left upper interlock |
| 01-320 | Left lower interlock |
| 01-325 | Fuser interlock |
| 02-910 | Key counter missing |
| 02-920 | Wrong combination of accessories |
| 03-321, 322, 326, 327 | LLM to ISIL communications problems |
| 03-328 | IOT communications problem with duplex or tray 4 |
| 03-330 | IOT communications problems with HCF |
| 03-335, 03-336 | LLM communications problems with edit |
| 03-340 | NVM memory |
| 03-341, 03-347 | Communications problems between IOT and sorter |
| 03-350, 03-354 | Communications problem with LLM and user interface |
| 03-363, 03-364 | Communications problem between LLM & optics |
| 03-370, 03-373 | Communications problem between LLM & DADF |
| 03-380, 384 | |
| 03-416, 03-422 | RAM memory problem |
| 03-424, 426 | NVM memory problem |
| 03-430, 432 | Billing problem |
| 03-439 | GRAIB communications problem |
| 03-440 | RIC communications problem |
| 03-441 | RIC NVM problem |
| 03-442 | Modem |
| 03-443, 03-458 | RIC problems |
| 03-460 | Serial communications processor problem |
| 04-300 | Main motor or drive problem |
| 05-100, 05-108 | DADF registration sensor |
| 05-110 | DADF exit sensor |
| 05-115, 120 | DADF jams |
| 05-305 | DADF document drive |
| 05-310, 312 | DADF document sensor |
| 05-316 | DADF registration sensor jam |
| 05-325 | DADF exit sensor |
| 05-335, 341, 345 | DADF interlock switches |
| 06-300, 06-310 | Scan problems |
| 06-315 | Scan drive |
| 06-320A, 320B, 320C, 325 | Scan problem |
| 06-330 | Lens drive |
| 06-340 | Exposure control problem |
| 06-342 | LLM CPU problem |
| 06-344, 06-350 | Exposure cvontrol problem |
| 06-352 | IOT CPU problem |
| 07-300, 315, 330, 345 | Tray faults |
| 07-360, 07-370 | HCF problems |
| 07-375, 380A, 380B | Duplex problems |
| 08-100, 08-110 | Feed problems. Lead edge of copy paper is late getting to feed sensor of tray 1 |
| 08-115, 08-162 | Feed problem. Lead edge of copy paper is late getting to registration sensor |
| 08-165 | Paper jam at registration sensor |
| 08-310, 08-370 | Paper at a sensor when power is turned on |
| 08-330 | DADF nudger sensor |
| 08-380 | Registration side to side problem with home position |
| 08-390 | Nip |
| 09-300 | Copy cartridge finished (drum unit) |
| 09-310 | Add black toner Add color toner |
| 09-320 | Add color toner |
| 09-330 | Wrong copy cartridge (wrong drum unit) |
| 09-340 | Drum cartridge not installed properly |
| 09-350 | Waste toner full |
| 100 | A fault has occurred |
| 10-100 | Exit jam |
| 10-105 | Exit jam |
| 10-110 | Vertical sensor jam |
| 10-120, 122, 125 | Duplex jam |
| 10-150, 155 | Too much or not enough paper in duplex tray |
| 10-300 | Fuser thermistor |
| 10-302 | Low fuser temperature |
| 10-304 | Bad fuser temp |
| 10-308 | High fuser temperature or open thermistor |
| 10-310 | High fuser temperature |
| 10-312 | Fuser not up to temperature after energy save |
| 10-314 | Fuser problem |
| 10-320 | Fuser web finished |
| 10-330, 335, 340 | Exit switch, vertical sensor switch actuated when power is turned on |
| 11-100, 11-116 | Sorter jam |
| 11-150, 11-176 | Sorter auto stapler jam |
| 11-310, 314, 316 | Sorter interlock |
| 11-325A, B, C, D, E, F, G | Sorter index |
| 11-352, 354, 356 | Sorter auto stapler interlocks |
| 11-365A, B, C, D, E | Sorter auto stapler bin |
| 11-370, 371, 372A, 373A, 373B, 374 | Sorter auto stapler staple failure, staple home problem or tamper home problem |
| 11-385A, 385B, 390A,B,C,D,E, 396A | Sorter auto stapler staple failure, staple home problem or tamper home problem |
| 301 | Fuser web must be replaced |
| 302 | Copy cartridge (drum unit) must be replaced |
| 501 | Tray 1 must be rebuilt |
| 502 | Tray 2 must be rebuilt |
| 503 | Tray 3 must be rebuilt |
| 504 | Tray 4 must be rebuilt |
| 505 | HCF must be rebuilt |
| 506 | Bypass must be rebuilt |
| 507 | Duplex unit must be rebuilt |
| 508 | Replace black developer |
| 509 | Replace red developer |
| 510 | Replace green developer |
| 512 | Replace brown developer |
| 513 | Copy cartridge (drum unit) will need replacing soon |
| 514 | Fuser web will need replacing soon |
| 515 | DADF belt should be replaced |
| 516 | DADF feed rollers should be replaced |
| 517 | Replace exposure lamp |
| 518 | Replace suction filter |
| 519 | Replace ozone filter |
| 520 | Replace optics filter |
| 521 | Replace particle filter |
| 522 | Replace upper fuser roller |
| 523 | Replace fuser pawls |
| 524 | Replace pressure roller |
| 525 | Replace pressure roller pawls |
| 900-905 | Key operator calls |
Xerox 5345
| Код ошибки | Описание |
|---|---|
| 01-01 | Frequency monitoring and zero cross problem |
| 01-02 | Interlock |
| 01-03 | AC power problem |
| 01-04 | Finisher interlock |
| 01-05 | 24v problem |
| 03-01 | Optics to main board communication problem |
| 03-02 | Software reset problem |
| 03-03 | Could be punched holes in the lead edge of the original |
| 03-04 | Software problem |
| 03-06 | Low battery |
| 03-07 | NVM not initialized or is missing or defective |
| 03-17 | Communication problem between main board and finisher board |
| 03-18 | Initializes one NVM counter to agree to others |
| 03-19 | All three NVM counter to agree with others |
| 03-20 | Main board/interface board problems |
| 03-21 | Problem with RIC NVM |
| 03-22 | RIC modem problem |
| 03-23 | RIC real time clock failure. |
| 03-25 | RIC NVM problem or not initialized |
| 03-27 | NVM problem |
| 03-28 | Watchdog software problem |
| 03-29 | Microprocessor crystal not at correct frequency |
| 03-30 | No software response from finisher after 20 seconds have elapsed |
| 06-01 | Lens did not reach 1.1 position |
| 06-02 | 1/2 rate scanner problem |
| 06-03 | Scan home problem |
| 06-04 | Scan home problem |
| 06-05 | Scan home problem |
| 06-06 | Scan encoder |
| 06-07 | Scan encoder |
| 06-08 | Scan drive boost |
| 06-09 | Scan encoder |
| 06-11 | Scan encoder pulse phases |
| 06-12 | Insufficient scan damping |
| 07-01 | Duplex tray not home during duplexing |
| 07-02 | Tray 2 not home when selected |
| 07-13 | Tray 2 height sensor problem |
| 07-15 | Tray 2 empty |
| 07-16 | Tray 1 door open |
| 07-18 | Tray 1 stack sensor |
| 07-22 | Tray 1 empty |
| 07-26 | Tray 1 bypass switch actuated too long |
| 07-27 | Tray 1 bypass switch deactuated too early |
| 07-30 | Paper in duplex |
| 07-31 | Paper in duplex |
| 07-32 | Duplex tray empty, when paper should be there |
| 08-10 | Paper did not reach tray 2 input tray sensor |
| 08-11 | Paper did not reach duplex input sensor |
| 08-12 | Paper did not reach tray 1 |
| 08-14 | Paper did not leave tray 2 input sensor quickly enough |
| 08-18 | Trail edge did not reach tray 2 input sensor quickly enough |
| 08-19 | Trail edge did not reach tray 1 input sensor quickly enough |
| 08-20 | Paper in duplex |
| 08-21 | Paper in tray 2 input |
| 08-22 | Paper in tray 2 or duplex at wrong time |
| 08-23 | Paper at tray 1 input at wrong time |
| 08-24 | Paper in tray 1 at wrong time |
| 08-28 | Upper and lower nips problem |
| 09-08 | Low toner condition |
| 09-12 | Drum signals are out of range |
| 09-13 | Unstable drum patch readings |
| 09-15 | Patch is too dark |
| 09-16 | Patch is too light |
| 09-17 | Open toner container access cover |
| 09-18 | Low toner level |
| 09-21 | Low toner sensor disconnected |
| 09-22 | Low toner condition, even after machine has been theoretically, adding toner |
| 10-02 | Low fuser temperature |
| 10-03 | High fuser temperature |
| 10-06 | Paper did not reach out put switch |
| 10-07 | Paper stayed on output switch |
| 10-10 | Paper did not reach decurler sensor |
| 10-11 | Paper did not reach decurler sensor |
| 10-12 | Paper on decurler sensor |
| 10-13 | Paper did not reach duplex entry sensor in time |
| 10-14 | Paper did not reach duplex entry sensor in time |
| 10-15 | Paper on entry sensor at wrong time |
| 10-17 | Fuser temperature is too high and fuser relay has deactuated |
| 12-01 | Paper at finisher input sensor |
| 12-02 | Paper did not reach finisher |
| 12-03 | Paper reached finisher too soon |
| 12-05 | Paper at stapler |
| 12-06 | Paper at stapler |
| 12-07 | Paper did not reach stapler |
| 12-08 | Paper did not reach stapler |
| 12-10 | Complied motor not working properly |
| 12-15 | Eject motor problem and/or eject encoder |
| 12-20 | Stacker motor problem |
| 12-21 | Stacker interlock |
| 12-22 | Stacker bottom sensor |
| 12-23 | Stacker bottom sensor |
| 12-24 | Stacker bottom sensor senses full |
| 12-25 | Stack height sensor |
| 12-26 | Stack height sensor |
| 12-27 | Stack height sensor |
| 12-30 | Offset home sensor |
| 12-31 | Offset home sensor |
| 12-32 | OCT switch |
| 12-35 | Eject nip carriage |
| 12-36 | Eject cam interlock |
| 12-37 | Eject nip carriage open timing |
| 12-38 | Eject cam interlock |
| 12-40 | Tamper motor |
| 12-41 | Tamper home problem |
| 12-42 | Tamper home sensor |
| 12-43 | Staple load sensor |
| 12-44 | Tamper home sensor |
| 12-45 | Tamper home sensor |
| 12-50 | Low on staples |
| 12-51 | Stapler home sensor |
| 12-52 | Stapler home sensor |
| 12-53 | Eject cam interlock |
| 33-37 | Too few documents |
| 55-01 | RDH interlock switch open during use |
| 55-04 | Paper on bypass sensor |
| 55-05 | Paper at vacuum timing sensor |
| 55-06 | Paper on output sensor |
| 55-10 | No paper reached S31 |
| 55-20 | Paper did not leave S31 at correct time |
| 55-24 | Set counter arm problem |
| 55-25 | Documents in input tray not detected |
| 55-27 | Lead edge did not reach S35 at correct time |
| 55-2955-30 | Trail edge did not reach S35 at correct time |
| 55-31 | S32, ADF registration sensor did not see paper at correct time |
| 55-32 | S32 did not see trail edge at correct time |
| 55-33 | S36 One too many documents |
| 55-36 | One too many documents |
| 55-39 | Hole count problem on document feeder belt |
| 55-40 | Document belt travel problem |
| 55-41 | Document belt mistracking or skewing |
| 55-45 | Paper at inverter sensor |
| 55-47 | Inverter sensor did not see paper lead edge at correct time |
| 55-49 | More than 50 sheets in input tray |
| 55-50 | Right side interlock |
| 55-51 | Left side interlock |
| 55-55 | Document on glass |
| 93-93 | NVM has to be initialized after new software installed |
Xerox 5350, 5352
| Code | Description |
|---|---|
| 00-009, 030, 031, 032, 033 | A door was opened while paper was being fed |
| 00-047 | Paper in duplex |
| 00-1 | Auditron |
| 00-2 | Diagnostic error |
| 00-3 | Faults error |
| 00-4 | Ric error |
| 00-5 | Job manager system error |
| 00-6 | LLM interface |
| 00-7 | Standby error |
| 00-8 | Communications error |
| 00-9 | Xerographic error |
| 01-300 | Front interlock |
| 01-310 | Right upper interlock |
| 01-315 | Left upper interlock |
| 01-320 | Left lower interlock |
| 01-325 | Fuser interlock |
| 02-910 | Key counter missing |
| 02-920 | Wrong combination of accessories |
| 03-321, 322, 326, 327 | LLM to ISIL communications problems |
| 03-328 | IOT communications problem with duplex or tray 4 |
| 03-330 | IOT communications problems with HCF |
| 03-335, 336 | LLM communications problems with edit |
| 03-340 | NVM memory |
| 03-341-347 | Communications problems between IOT and sorter |
| 03-350-354 | Communications problem with LLM and user interface |
| 03-363, 364 | Communications problem between LLM & optics |
| 03-370-03-373 | Communications problem between LLM & DADF |
| 03-380, 384 | |
| 03-416-422 | RAM memory problem |
| 03-424, 426 | NVM memory problem |
| 03-430, 432 | Billing problem |
| 03-439 | GRAIB communications problem |
| 03-440 | RIC communications problem |
| 03-441 | RIC NVM problem |
| 03-442 | Modem |
| 03-443-458 | RIC problems |
| 03-460 | Serial communications processor problem |
| 04-300 | Main motor or drive problem |
| 05-100-108 | DADF registration sensor |
| 05-110 | DADF exit sensor |
| 05-115, 120 | DADF jams |
| 05-305 | DADF document drive |
| 05-310, 312 | DADF document sensor |
| 05-316 | DADF registration sensor jam |
| 05-325 | DADF exit sensor |
| 05-335, 341, 345 | DADF interlock switches |
| 06-300-310 | Scan problems |
| 06-315 | Scan drive |
| 06-320A, 320B, 320C, 325 | Scan problem |
| 06-330 | Lens drive |
| 06-340 | Exposure control problem |
| 06-342 | LLM CPU problem |
| 06-344-350 | Exposure cvontrol problem |
| 06-352 | IOT CPU problem |
| 07-300, 315, 330, 345 | Tray faults |
| 07-360-370 | HCF problems |
| 07-375, 380A, 380B | Duplex problems |
| 08-100-110 | Feed problems. Lead edge of copy paper is late getting to feed sensor of tray 1 |
| 08-115-162 | Feed problem. Lead edge of copy paper is late getting to registration sensor |
| 08-165 | Paper jam at registration sensor |
| 08-310-370 | Paper at a sensor when power is turned on |
| 08-330 | DADF nudger sensor |
| 08-380 | Registration side to side problem with home position |
| 08-390 | Nip |
| 09-300 | Copy cartridge finished (drum unit) |
| 09-310 | Add black toner Add color toner |
| 09-320 | Add color toner |
| 09-330 | Wrong copy cartridge (wrong drum unit) |
| 09-340 | Drum cartridge not installed properly |
| 09-350 | Waste toner full |
| 100 | A fault has occurred |
| 10-100 | Exit jam |
| 10-105 | Exit jam |
| 10-110 | Vertical sensor jam |
| 10-120, 122, 125 | Duplex jam |
| 10-150, 155 | Too much or not enough paper in duplex tray |
| 10-300 | Fuser thermistor |
| 10-302 | Low fuser temperature |
| 10-304 | Bad fuser temp |
| 10-308 | High fuser temperature or open thermistor |
| 10-310 | High fuser temperature |
| 10-312 | Fuser not up to temperature after energy save |
| 10-314 | Fuser problem |
| 10-320 | Fuser web finished |
| 10-330, 335, 340 | Exit switch, vertical sensor switch actuated when power is turned on |
| 11-100-116 | Sorter jam |
| 11-150-176 | Sorter auto stapler jam |
| 11-310, 314, 316 | Sorter interlock |
| 11-325A,B,C,D,E,F,G | Sorter index |
| 11-352, 354, 356 | Sorter auto stapler interlocks |
| 11-365A,B,C,D,E | Sorter auto stapler bin |
| 11-370,371,372A,373A,373B,374 | Sorter auto stapler staple failure, staple home problem or tamper home problem |
| 11-385A,385B,390A,B,C,D,E,396A | Sorter auto stapler staple failure, staple home problem or tamper home problem |
| 301 | Fuser web must be replaced |
| 302 | Copy cartridge (drum unit) must be replaced |
| 501 | Tray 1 must be rebuilt |
| 502 | Tray 2 must be rebuilt |
| 503 | Tray 3 must be rebuilt |
| 504 | Tray 4 must be rebuilt |
| 505 | HCF must be rebuilt |
| 506 | Bypass must be rebuilt |
| 507 | Duplex unit must be rebuilt |
| 508 | Replace black developer |
| 509 | Replace red developer |
| 510 | Replace green developer |
| 512 | Replace brown developer |
| 513 | Copy cartridge (drum unit) will need replacing soon |
| 514 | Fuser web will need replacing soon |
| 515 | DADF belt should be replaced |
| 516 | DADF feed rollers should be replaced |
| 517 | Replace exposure lamp |
| 518 | Replace suction filter |
| 519 | Replace ozone filter |
| 520 | Replace optics filter |
| 521 | Replace particle filter |
| 522 | Replace upper fuser roller |
| 523 | Replace fuser pawls |
| 524 | Replace pressure roller |
| 525 | Replace pressure roller pawls |
| 900-905 | Key operator calls |
Xerox 5355
| Код ошибки | Описание |
|---|---|
| 01-01 | Frequency monitoring and zero cross problem |
| 01-02 | Interlock |
| 01-03 | AC power problem |
| 01-04 | Finisher interlock |
| 01-05 | 24v problem |
| 03-01 | Optics to main board communication problem |
| 03-02 | Software reset problem |
| 03-03 | Could be punched holes in the lead edge of the original |
| 03-04 | Software problem |
| 03-06 | Low battery |
| 03-07 | NVM not initialized or is missing or defective |
| 03-17 | Communication problem between main board and finisher board |
| 03-18 | Initializes one NVM counter to agree to others |
| 03-19 | All three NVM counter to agree with others |
| 03-20 | Main board/interface board problems |
| 03-21 | Problem with RIC NVM |
| 03-22 | RIC modem problem |
| 03-23 | RIC real time clock failure. |
| 03-25 | RIC NVM problem or not initialized |
| 03-27 | NVM problem |
| 03-28 | Watchdog software problem |
| 03-29 | Microprocessor crystal not at correct frequency |
| 03-30 | No software response from finisher after 20 seconds have elapsed |
| 06-01 | Lens did not reach 1.1 position |
| 06-02 | 1/2 rate scanner problem |
| 06-03 | Scan home problem |
| 06-04 | Scan home problem |
| 06-05 | Scan home problem |
| 06-06 | Scan encoder |
| 06-07 | Scan encoder |
| 06-08 | Scan drive boost |
| 06-09 | Scan encoder |
| 06-11 | Scan encoder pulse phases |
| 06-12 | Insufficient scan damping |
| 07-01 | Duplex tray not home during duplexing |
| 07-02 | Tray 2 not home when selected |
| 07-13 | Tray 2 height sensor problem |
| 07-15 | Tray 2 empty |
| 07-16 | Tray 1 door open |
| 07-18 | Tray 1 stack sensor |
| 07-22 | Tray 1 empty |
| 07-26 | Tray 1 bypass switch actuated too long |
| 07-27 | Tray 1 bypass switch deactuated too early |
| 07-30 | Paper in duplex |
| 07-31 | Paper in duplex |
| 07-32 | Duplex tray empty, when paper should be there |
| 08-10 | Paper did not reach tray 2 input tray sensor |
| 08-11 | Paper did not reach duplex input sensor |
| 08-12 | Paper did not reach tray 1 |
| 08-14 | Paper did not leave tray 2 input sensor quickly enough |
| 08-18 | Trail edge did not reach tray 2 input sensor quickly enough |
| 08-19 | Trail edge did not reach tray 1 input sensor quickly enough |
| 08-20 | Paper in duplex |
| 08-21 | Paper in tray 2 input |
| 08-22 | Paper in tray 2 or duplex at wrong time |
| 08-23 | Paper at tray 1 input at wrong time |
| 08-24 | Paper in tray 1 at wrong time |
| 08-28 | Upper and lower nips problem |
| 09-08 | Low toner condition |
| 09-12 | Drum signals are out of range |
| 09-13 | Unstable drum patch readings |
| 09-15 | Patch is too dark |
| 09-16 | Patch is too light |
| 09-17 | Open toner container access cover |
| 09-18 | Low toner level |
| 09-21 | Low toner sensor disconnected |
| 09-22 | Low toner condition, even after machine has been theoretically, adding toner |
| 10-02 | Low fuser temperature |
| 10-03 | High fuser temperature |
| 10-06 | Paper did not reach out put switch |
| 10-07 | Paper stayed on output switch |
| 10-10 | Paper did not reach decurler sensor |
| 10-11 | Paper did not reach decurler sensor |
| 10-12 | Paper on decurler sensor |
| 10-13 | Paper did not reach duplex entry sensor in time |
| 10-14 | Paper did not reach duplex entry sensor in time |
| 10-15 | Paper on entry sensor at wrong time |
| 10-17 | Fuser temperature is too high and fuser relay has deactuated |
| 12-01 | Paper at finisher input sensor |
| 12-02 | Paper did not reach finisher |
| 12-03 | Paper reached finisher too soon |
| 12-05 | Paper at stapler |
| 12-06 | Paper at stapler |
| 12-07 | Paper did not reach stapler |
| 12-08 | Paper did not reach stapler |
| 12-10 | Complied motor not working properly |
| 12-15 | Eject motor problem and/or eject encoder |
| 12-20 | Stacker motor problem |
| 12-21 | Stacker interlock |
| 12-22 | Stacker bottom sensor |
| 12-23 | Stacker bottom sensor |
| 12-24 | Stacker bottom sensor senses full |
| 12-25 | Stack height sensor |
| 12-26 | Stack height sensor |
| 12-27 | Stack height sensor |
| 12-30 | Offset home sensor |
| 12-31 | Offset home sensor |
| 12-32 | OCT switch |
| 12-35 | Eject nip carriage |
| 12-36 | Eject cam interlock |
| 12-37 | Eject nip carriage open timing |
| 12-38 | Eject cam interlock |
| 12-40 | Tamper motor |
| 12-41 | Tamper home problem |
| 12-42 | Tamper home sensor |
| 12-43 | Staple load sensor |
| 12-44 | Tamper home sensor |
| 12-45 | Tamper home sensor |
| 12-50 | Low on staples |
| 12-51 | Stapler home sensor |
| 12-52 | Stapler home sensor |
| 12-53 | Eject cam interlock |
| 33-37 | Too few documents |
| 55-01 | rdh interlock switch open during use |
| 55-04 | Paper on bypass sensor |
| 55-05 | Paper at vacuum timing sensor |
| 55-06 | Paper on output sensor |
| 55-10 | No paper reached S31 |
| 55-20 | Paper did not leave S31 at correct time |
| 55-24 | Set counter arm problem |
| 55-25 | Documents in input tray not detected |
| 55-27 | Lead edge did not reach S35 at correct time |
| 55-2955-30 | Trail edge did not reach S35 at correct time |
| 55-31 | S32, ADF registration sensor did not see paper at correct time |
| 55-32 | S32 did not see trail edge at correct time |
| 55-33 | S36 One too many documents |
| 55-36 | One too many documents |
| 55-39 | Hole count problem on document feeder belt |
| 55-40 | Document belt travel problem |
| 55-41 | Document belt mistracking or skewing |
| 55-45 | Paper at inverter sensor |
| 55-47 | Inverter sensor did not see paper lead edge at correct time |
| 55-49 | More than 50 sheets in input tray |
| 55-50 | Right side interlock |
| 55-51 | Left side interlock |
| 55-55 | Document on glass |
| 93-93 | NVM has to be initialized after new software installed |
Xerox XC520, 540, 560, 580
| Код ошибки | Описание |
|---|---|
| H2 | Fuser thermistor |
| H3 | Fuser temperature too high. Must be reset in diagnostics |
| H4 | Fuser temperature too low. Must be reset in diagnostics |
| L3 | Scan problem |
| L4 | Min motor drive problem |
| L8 | Exposure lamp not lightning or not enough light reaching auto exposure sensor |
| P | Paper did not feed |
Xerox 5622
| Code | Description |
|---|---|
| A1-1 to A1-32 | All indicate a paper path problem, etc. in the ADF |
| A2 | ADF exit problems |
| A3 | Irregular size documents |
| A5 | ADF interlock |
| A6 | ADF single sheet document reset |
| A7 | Platen interlock |
| A8 | ADF exit interlock |
| C1 | Tray 1 jam |
| C2 | Tray 2 jam |
| C3 | Tray 3 jam |
| C6-1, C6-2 | Jams related to duplex |
| C6-3 | Registration sensor, re tray 1 |
| C7-1, C7-2 | HCF feed problems |
| C7-3 | Tray 1 feed problem |
| C8 | Paper stays in tray or duplex or HCF |
| C9 | Bypass feed problem |
| E1-10 to E1-25 | Internal jam |
| E1-6 | Paper on registration sensor |
| E2 | Reset signal happened. Might read E-2 something else |
| E3-30 to E4-14 | Exit jam |
| E3-6 | Exit jam |
| E4-10 to E4-14 | Inverter sensor not actuated |
| E4-15 | Inverter sensor |
| E4-40 to E4-45 | Duplex entry sensor |
| E4-6 | Inverter sensor |
| E5 | Front door interlock |
| E6-1 | Tray 1 interlock |
| E6-2 | 2 tray or duplex interlock |
| E6-3 | HCF interlock |
| E7-2, E7-3 | Duplex interlock |
| E8-6 to E8-15 | Duplex entry sensor |
| F1-1 | Sorter entry sensor |
| F1-6 | Sorter exit sensor |
| F3 | Paper size not available for sort/stack |
| F5 | Sorter interlock |
| J1 | Add toner |
| J3 | Replace copy cartridge |
| J7 | Replace copy cartridge |
| J8-1 | Wrong copy cartridge installed |
| J8-2 | Copy cartridge EEPROM |
| L6 | Auditron or other counter problem |
| L8 | Platen glass temperature is too high |
| L9 | Communication problem between interimage erase/edge lamps and main board |
| U1-1 | Main motor drive problem |
| U2-1 to U2-4 | Scan home sensor |
| U3-1 | Lens sensor |
| U4-1 | Open fuser thermistor |
| U4-2 | Fuser did not warm up properly |
| U4-3 | Fuser temperature too high |
| U4-4 | Fuser problem. Staying on too long |
| U4-6 | High fuser temperature |
| U5-1 | Sorter bin home switch not activated |
| U5-2 | Sorter bin home switch stayed actuated |
| U5-3, U5-4 | Sorter bin home switch |
| U6-1 | ROM problem |
| U6-2 | RAM problem |
| U6-3 | Low battery |
| U6-4 | Incorrect value in NVM. Reinitialize main board with code 20-96 |
| U8-1 to U8-6 | Problem with exposure lamp, lamp sensor, lamp board |
Решения
Возможные причины
Следует выяснить, выполняет ли программа
подкачки данных печати или один из компью-
теров, подключенных к принтеру, буфериза-
цию всех работ печати, а затем их подкачку
на принтер. Подкачка может замедлять ско-
рость печати. Проверьте скорость печати на
принтере, распечатав, например, демонстра-
ционную страницу. Если эта страница печа-
тается с заявленной скоростью принтера,
возможно, существует проблема подключе-
ния принтера к сети. За дополнительной по-
мощью следует обращаться к системному
администратору.
Проблему может вызывать то, каким обра-
зом принтер подключен к сети.
Подождите. Действий не требуется.
Сложная работа.
Смените режим качества печати на стандарт-
ный.
В драйвере установлен улучшенный режим
качества печати.
Принтер не выполняет печать
Решения
Возможные причины
Чтобы сбросить ошибку, следуйте инструкциям на экране.
Если ошибка не устранится, обратитесь к представителю
сервисной службы Xerox.
Принтер находится в состоя-
нии ошибки.
Загрузите бумагу в лоток.
В принтере закончилась бу-
мага.
Замените пустой тонер-картридж.
Срок службы тонер-картри-
джа истек.
Выключите принтер, проверьте, что шнур электропитания
правильно подсоединен к розетке и к принтеру, затем снова
включите принтер. Подробные сведения приведены в разде-
ле
. Если ошибка не
устранится, обратитесь к представителю сервисной службы
Xerox.
Шнур электропитания непра-
вильно подсоединен к элек-
тророзетке.
Принтер Xerox
®
Phaser
®
3330
7-4
Руководство пользователя
Устранение проблем
- Manuals
- Brands
- Xerox Manuals
- All in One Printer
- Phaser 3330
- Service manual
-
Contents
-
Table of Contents
-
Troubleshooting
-
Bookmarks
Quick Links
October 2018
Xerox
Phaser
®
Xerox
WorkCentre
®
Service Manual
Many videos for Removal Procedures are available at:
https://xerox.ravnur.com/Login.
3330
®
Update 10/2018 DIR
3335/3345
®
Related Manuals for Xerox Phaser 3330
Summary of Contents for Xerox Phaser 3330
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Page 1: Xerox Workcentre
October 2018 Many videos for Removal Procedures are available at: https://xerox.ravnur.com/Login. Xerox Phaser 3330 ® ® Xerox WorkCentre 3335/3345 ® ® Service Manual Update 10/2018 DIR…
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Page 2
Xerox technical training materials and service manuals are intended for use by authorized Xerox service technicians and service partners only and are not for resale. These materials may not be distributed, copied, or otherwise reproduced without prior written consent from Xerox Corporation. -
Page 3
Phaser 3320 and WorkCentre 3315/3325 Xerox Internal Use Only Service Manual… -
Page 4: Table Of Contents
Control Panel …………….1-16 Phaser 3330 DN/DNM Control Panel Button Descriptions ……1-16 WorkCentre 3335, 3345 Control Panel Button Descriptions.
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Page 5
Phaser 3330 Service Mode …….. -
Page 6
Lower Middle Cover (3335/3345) ……….. .4-25 Xerox Internal Use Only Phaser 3330 and WorkCentre 3335/3345 Service Manual… -
Page 7
Control Panel Board (Phaser 3330) …….. -
Page 8
Serial Number Format …………..5-2 Xerox Internal Use Only Phaser 3330 and WorkCentre 3335/3345 Service Manual… -
Page 9
Parts List 1.1 Phaser 3330 Top Cover…….. -
Page 10
Phaser 3330 Main PWB Connector Designators…….. -
Page 11
Contents Phaser 3330 and WorkCentre 3335/3345 Xerox Internal Use Only Service Manual… -
Page 12: General Information
Control Panel • Media Path • Media Path Sensor Locations • Document Feeder • Paper Feeder • Print Process • Drive • Electrical • Maintenance Items • Consumables • Specifications Xerox Internal Use Only Phaser 3330 and WorkCentre 3335/3345 Service Manual…
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Page 13: About This Service Manual
General Information About this Service Manual The Phaser 3330 and WorkCentre 3335/3345 Service Manual is the primary document used for repairing, maintaining, and troubleshooting the printer. Use this manual as your primary resource for understanding the operational characteristics of the printer and all available options. This manual describes specifications, diagnosis and repair of problems occurring in the printer and attached options.
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Page 14: Manual Organization
General Information Manual Organization The Phaser 3330 and WorkCentre 3335/3345 Service Manual contains these sections: Introductory, Safety, and Regulatory Information This chapter contains important safety information and regulatory requirements. Chapter 1 — General Information This chapter describes the printer’s operation, configuration, specifications, and consumables.
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Page 15: Safety
Wearing a wrist strap will also prevent accumulation of additional bodily static charges. Be sure to remove the wrist strap before applying power to the unit under test to avoid potential shock. Phaser 3330 and WorkCentre 3335/3345 Xerox Internal Use Only Service Manual…
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Page 16: Service Safety Summary
Read and obey all posted warning labels. Throughout the printer, warning labels are displayed on potentially dangerous components. As you service the printer, check to make certain that all warning labels remain in place. Xerox Internal Use Only Phaser 3330 and WorkCentre 3335/3345 Service Manual…
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Page 17
This printer uses heat to fuse the image to the media. During operating, the Fuser is very hot. Allow the Fuser to cool up to 40 minutes before you attempt to service the Fuser or adjacent components. Phaser 3330 and WorkCentre 3335/3345 Xerox Internal Use Only Service Manual… -
Page 18: Health And Safety Incident Reporting
This section defines requirements for notification of health and safety incidents involving Xerox products (equipment and materials) at customer locations worldwide. These requirements apply to Xerox Corporation and its subsidiaries worldwide. Objective To enable prompt resolution of health and safety incidents involving Xerox products and to ensure Xerox regulatory compliance. Definitions Incident: An event or condition occurring in a customer account that has resulted in injury, illness or property damage.
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Page 19
Fund all field retrofits. Field Service Operations shall: Preserve the Xerox product involved and the scene of the incident inclusive of any associated equipment located in the vicinity of the incident. Return any affected equipment/part(s) to the location designated by Xerox EH&S and/or the Business Division. -
Page 20: Printer Symbols
Ignoring this caution could cause damage to the property. Do not touch components with this symbol as personal injury could result. Do not burn the item. It may take 40 minutes for the fuser to cool down. Xerox Internal Use Only Phaser 3330 and WorkCentre 3335/3345 Service Manual…
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Page 21: Regulatory
This product, if used properly in accordance with the user’s instructions, is neither dangerous for the consumer nor for the environment. To ensure compliance with European Union regulations, use shielded interface cables. A signed copy of the Declaration of Conformity for this product can be obtained from Xerox. 1-10 Phaser 3330 and WorkCentre 3335/3345…
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Page 22: Introduction And Overview
General Information Introduction and Overview The Phaser 3330 and WorkCentre 3335/3345 use a single-pass laser design, offering mono print speeds of 35 to 42 ppm, and resolutions up to 1200 x 1200 dots-per-inch (dpi). The Tray 1 is a 250-sheet multi purpose tray. The Bypass Tray is a 50 sheet tray that supports specialty media, card stock, and envelopes.
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Page 23: Parts Of The Printer
Paper Level Indicators Output Tray Support Optional Tray 2 (550 Sheets) LCD Display Tray 1 (250 Sheets) USB Cable Port Bypass Tray and Extension Control Board Cover Output Tray 1-12 Phaser 3330 and WorkCentre 3335/3345 Xerox Internal Use Only Service Manual…
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Page 24: Phaser 3330 Rear And Side Views
General Information Phaser 3330 Rear and Side Views Description Description Tray 1 Rear Access Cover USB Cable Port Power Receptacle Network Cable Port Power Switch Duplex Assembly 5V Output (Not Used) Rear Door Xerox Internal Use Only Phaser 3330 and WorkCentre 3335/3345…
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Page 25: Workcentre 3335/3345 Front Views
Tray 1 (250-Sheet Capacity) Document Feeder Input Tray Bypass Tray Document Feeder Output Tray Output Tray USB Cable Port Control Panel Control Board Cover Optional NFC Enablement Kit 1-14 Phaser 3330 and WorkCentre 3335/3345 Xerox Internal Use Only Service Manual…
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Page 26: Workcentre 3335/3345 Rear View
Description Power Receptacle Card Reader Slot Power Switch Telephone Line Socket 5V Output (Not Used) Telephone Extension Socket (EXT) USB Port Rear Door Network Cable Port Duplex Assembly Xerox Internal Use Only Phaser 3330 and WorkCentre 3335/3345 1-15 Service Manual…
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Page 27: Control Panel
Control Panel The Control Panel consists of multiple LEDs, a display, and several function buttons. These buttons are used to navigate the menu system, perform functions, and select modes of operation. Phaser 3330 DN/DNM Control Panel Button Descriptions Item Description…
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Page 28: Workcentre 3335, 3345 Control Panel Button Descriptions
Inserts a pause in a telephone number when it transmits a fax. C (Clear) Deletes numeric value or the last digit entered using the alphanumeric Keys. Alphanumeric The keypad for entering Keypad Xerox Internal Use Only Phaser 3330 and WorkCentre 3335/3345 1-17 Service Manual…
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Page 29: Understanding The Status Led
The number of pages may be affected by operating environment, printing interval, graphics, media type and media size. Some amount of toner may remain in the cartridge even when red LED is on and the printer stops printing. 1-18 Phaser 3330 and WorkCentre 3335/3345 Xerox Internal Use Only Service Manual…
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Page 30: Media Path
General Information Media Path The media path through the print engine is the same for all models Xerox Internal Use Only Phaser 3330 and WorkCentre 3335/3345 1-19 Service Manual…
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Page 31: Media Path Sensor Locations
General Information Media Path Sensor Locations The sensor locations through the print engine are the same for all models 1-20 Phaser 3330 and WorkCentre 3335/3345 Xerox Internal Use Only Service Manual…
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Page 32: Document Feeder
Pick Up Module : Paper Transfer Feed Roller : Paper Sensors Takeaway Roller Nudger Roller Exit Roller Feed Sensor Document Sensor ADF Separator Pad Scanner Home Position s3320-238 Xerox Internal Use Only Phaser 3330 and WorkCentre 3335/3345 1-21 Service Manual…
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Page 33
Information for the document scanning requirements is collected and controlled by the Main Control Board. If the scanning is one-sided, all the clutches and solenoids remain in their default position. If the 1-22 Phaser 3330 and WorkCentre 3335/3345 Xerox Internal Use Only Service Manual… -
Page 34
The additional parts in the DADF are as follows: • Paper Detect Sensor • Paper Position Sensor • Paper Registration Sensor • Paper Pick-Up Clutch • Paper Exit Clutch Xerox Internal Use Only Phaser 3330 and WorkCentre 3335/3345 1-23 Service Manual… -
Page 35: Paper Feeder
Registration Rollers before the sheet is fed in front of the Transfer Belt, or in front of the Backup Transfer Rolls (BTR). 1-24 Phaser 3330 and WorkCentre 3335/3345 Xerox Internal Use Only Service Manual…
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Page 36: Bypass Tray
When the optional tray is installed, it becomes Tray 2. Tray 2 has a 550 page capacity, a separate driving mechanism, and uses the same design asTray 1. Xerox Internal Use Only Phaser 3330 and WorkCentre 3335/3345 1-25 Service Manual…
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Page 37: Duplex Unit
The Duplex Unit is easily removed for clearing paper jams at both the front and rear of the printer. To clear paper jams at the front or rear of the printer, pull the Duplex Unit out of the printer. s3320-239 1-26 Phaser 3330 and WorkCentre 3335/3345 Xerox Internal Use Only Service Manual…
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Page 38: Print Process
Roller Drum OPC Roller Fuser s3320-240 Toner Cartridge Components Item Item Charge Roller Supply Roller Cleaning Blade Charge Cleaning Roller Doctor Blade Agitator 1 Developer Roller Agitator 2 Xerox Internal Use Only Phaser 3330 and WorkCentre 3335/3345 1-27 Service Manual…
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Page 39: Fuser
• Halogen Lamp – Voltage 120 V: 115 ± 5% Voltage 220 V: 230 ± 5% – Capacity: 850 Watt ± 42.5 — W 1-28 Phaser 3330 and WorkCentre 3335/3345 Xerox Internal Use Only Service Manual…
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Page 40: Laser Scanning Unit (Lsu)
OPC drum. OPC Drum Polygon Mirror Photo Diode Polygon Motor Laser Diode Driver Circuit Laser Diode Motor Driver Protector Panel s3320-264 Xerox Internal Use Only Phaser 3330 and WorkCentre 3335/3345 1-29 Service Manual…
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Page 41: Drive
A gear set used to transfer drive from the Main Drive Motor to feed media through the media path. It also provides drive for the Fuser and the Drum Cartridge. s3320-245 1-30 Phaser 3330 and WorkCentre 3335/3345 Xerox Internal Use Only Service Manual…
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Page 42: Electrical
Locations of Phaser 3330 Electrical Components The following illustration shows the location of electrical components in the Phaser 3330. Xerox Internal Use Only Phaser 3330 and WorkCentre 3335/3345…
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Page 43
General Information Locations of WorkCentre 3335/3345 Electrical Components The following illustration shows the location of electrical components in the WorkCentre 3335/3345. 1-32 Phaser 3330 and WorkCentre 3335/3345 Xerox Internal Use Only Service Manual… -
Page 44: Sensors
Other sensors detect the Toner Cartridge, monitor toner density, stop printer activity if the Rear Door is open (interlock) and monitor fusing temperature. Locations of Phaser 3330 Sensors Xerox Internal Use Only…
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Page 45
General Information Locations of WorkCentre 3335/3345 Electrical Components 1-34 Phaser 3330 and WorkCentre 3335/3345 Xerox Internal Use Only Service Manual… -
Page 46: Maintenance Items
Standard, high-capacity, and extra high-capacity Toner Cartridges are available for ordering. Additional Drum Cartridges are also avaiable for ordering. See Consumables and Maintenance Items for a Toner Cartridge and Drum Cartridge life and ordering information. Xerox Internal Use Only Phaser 3330 and WorkCentre 3335/3345 1-35 Service Manual…
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Page 47: Specifications
General Information Specifications Configurations The following table details the Phaser 3330 DN/DNM configurations. Features Phaser 3330 DN/DNM Processor Speed 600 MHz Memory Configuration 128 MB Maximum Memory 512 MB Flash Memory Print Speed (A4-size) from Tray 1 Simplex 38 ppm…
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Page 48
Bypass tray. The printer cannot detect which tray has paper. b. When printing in high resolution mode, printing speed may be reduced due to image quality adjustment. Printing speed may also be reduced depending on document content. Xerox Internal Use Only Phaser 3330 and WorkCentre 3335/3345 1-37 Service Manual… -
Page 49: Paper Handling
Plain Paper, Thin, Thick, Recycled, Bond, Cardstock, Archive Bond, Cardstock, Archive Media Weight 16~43 lb. (60 to 163 g/m 16~43 lb. (60 to 163 g/m Sensing Paper Empty Paper Empty 1-38 Phaser 3330 and WorkCentre 3335/3345 Xerox Internal Use Only Service Manual…
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Page 50: Printing Specifications
220,000 pages or 5 years (whichever comes first) Warm-Up Time Phaser 3330DN 35 seconds From Sleep Mode Phaser 3330DNM 35 seconds WorkCentre 3335 As fast as 35 seconds WorkCentre 3345 As fast as 35 seconds Xerox Internal Use Only Phaser 3330 and WorkCentre 3335/3345 1-39 Service Manual…
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Page 51: Scanning Specifications
Optical: 600 x 600 dpi Enhanced: 4800 * 4800 dpi Scan Size Maximum Document Width Max. 216 mm (8.5 in.) Effective Scan Width Max. 208 mm (8.2 in.) 1-40 Phaser 3330 and WorkCentre 3335/3345 Xerox Internal Use Only Service Manual…
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Page 52: Copy Specifications
25% to 400% Reduce/Enlarge from ADF/DADF 25% to 400% Reduction/Enlargement (Presets) 9 + custom Manual Duplex WorkCentre 3335 only Max Copy Size (Platen) Max Copy Size (ADF/DADF) Legal Xerox Internal Use Only Phaser 3330 and WorkCentre 3335/3345 1-41 Service Manual…
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Page 53: Fax Specifications
MMR, @ ITU-T G3 No. 1) Broadcast/Group Dialing Up to 209 Compression MH/MR/MMR/JBIG/JPEG Color Fax Yes (TX only) External Phone Interface Key Volume Adjust Last Number Redial Memory Receive 1-42 Phaser 3330 and WorkCentre 3335/3345 Xerox Internal Use Only Service Manual…
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Page 54: Electrical Specifications
Power Consumption (with all options, 110 or 220 V) Deep Sleep 2.5 W or less 2.5 W or less Power Saver Mode 8 W or less 10 W or less Xerox Internal Use Only Phaser 3330 and WorkCentre 3335/3345 1-43 Service Manual…
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Page 55: Environmental Specifications
WorkCentre 3345: < 600 W Standby 37 W or less 37 W or less Sleep < 8 W < 10 W Power Off < 0.7 W < 0.7 W 1-44 Phaser 3330 and WorkCentre 3335/3345 Xerox Internal Use Only Service Manual…
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Page 56: Physical Dimensions And Clearances
482.6 mm (19.0 in.) Height with 250-Sheet Feeder 628.7 mm (23.4 in.) Width 467 mm (18.3 in.) Depth 444.3 mm (17.5 in.) Weight (base MFP with consumables) 17.3 kg (38.2 lbs.) Xerox Internal Use Only Phaser 3330 and WorkCentre 3335/3345 1-45 Service Manual…
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Page 57
General Information Phaser 3330 Minimum Clearances WorkCentre 3335/3345 Minimum Clearances 1-46 Phaser 3330 and WorkCentre 3335/3345 Xerox Internal Use Only Service Manual… -
Page 58: Mounting Surface Specifications
7 mm. Failure to adhere to the mounting specifications voids all guarantees of print-quality and/or performance. 7mm Max Max Tilt Right Hand Side 5mm Max Max Flex Xerox Internal Use Only Phaser 3330 and WorkCentre 3335/3345 1-47 Service Manual…
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Page 59
General Information 1-48 Phaser 3330 and WorkCentre 3335/3345 Xerox Internal Use Only Service Manual… -
Page 60: Troubleshooting
• Scanner Errors • Other Errors • Diagnostic Routines • dC120 Fault Counters • dC131 NVM Read/Write • dC132 NVM Initialization • dC305 UI Test • dC330 Component Control Xerox Internal Use Only Phaser 3330 and WorkCentre 3335/3345 Service Manual…
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Page 61: Introduction
If you experience frequent paper jams or printing problems, check the number of pages the machine has printed or scanned. Replace the corresponding parts, if necessary. Accessing Supplies Information on the Phaser 3330 Select the option that you want and press the OK button.
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Page 62: Initial Actions
Turn Off the printer, wait 10 seconds, then turn On the printer. This often solves problems related to power transients, ESD, and software errors. If a message appears on the Control Panel, see “Phaser 3330 Service Mode” on page 2-6 “WorkCentre 3335/3345 Service Mode” on page 2-10 or specific procedures related to error messages.
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Page 63: Servicing Instructions
2. Use the FRU Disassembly procedures to install new parts if required. Step 5: Final Checkout 1. Test the printer to be sure you have corrected the initial problem and there are no additional problems present. Phaser 3330 and WorkCentre 3335/3345 Xerox Internal Use Only Service Manual…
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Page 64: Service Mode Introduction
While in Service Mode, the machine still performs all normal operations. Diagnostic tests are arranged in a menu structure. On the Phaser 3330, use the arrow buttons to scroll through the menus and highlight the desired test. On the WorkCentre 3335/3345, use the TouchScreen to scroll through the menus and highlight the desired test.
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Page 65: Phaser 3330 Service Mode
The Service Mode menu consists of 6 high level menu items: Jobs, Information, Tray Management, Tray Paper Settings, Tools, and Troubleshooting. The following Menu Map show the menu selections under each high level menu item. Phaser 3330 Service Mode Menu Map LEVEL 1 LEVEL 2…
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Page 66
7-520 Top Registration Bypass Dup_long (2nd Side) 7-530 Side Registration Bypass Dup_long (2nd Side) 7-540 Top Registration Bypass Duplex (1st Side) 8-100 Pick up roller Life Page Counter 8-110 Forward roller Life Page Counter Xerox Internal Use Only Phaser 3330 and WorkCentre 3335/3345 Service Manual… -
Page 67
DC 330 Component Control 04-100 Main BLDC Motor 04-110 Main BLDC Motor Ready 06-100 LSU Motor Run 06-110 LSU Motor Ready 06-200 LSU LD Power 07-110 T1 Paper Empty Sensor Phaser 3330 and WorkCentre 3335/3345 Xerox Internal Use Only Service Manual… -
Page 68
Other Routines Memory Clear Yes/No Format SD Yes/No Set Machine Serial Number Log Backup Capture Log Insert USB Memory Log Backup OnOff Level 1 Level 2 Exit Diagnostics Yes/No Xerox Internal Use Only Phaser 3330 and WorkCentre 3335/3345 Service Manual… -
Page 69: Workcentre 3335/3345 Service Mode
Total Impressions Black Impressions Black Copied Impressions Black Printed Impressions Sheets Copied Sheets Black Copied Sheets Printed Sheets Black Printed Sheets 2 Sided Sheets Copied 2 Sided Sheets 2-10 Phaser 3330 and WorkCentre 3335/3345 Xerox Internal Use Only Service Manual…
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Page 70
HFSI DADF Roller Life Page DADF Rubber Pad Life Page T1 P-up Roll Life Page Retard Roll Life Page Transfer Roll Life Page Fuser Unit Roll Life Page Xerox Internal Use Only Phaser 3330 and WorkCentre 3335/3345 2-11 Service Manual… -
Page 71
04-420 Duplex Fan2 Run Ready 04-120 Main Fan 04-510 T1 Elevating Motor 04-520 T2 Elevating Motor 04-530 T3 Elevating Motor 04-540 T4 Elevating Motor 09-500 SMPS Fan Run 2-12 Phaser 3330 and WorkCentre 3335/3345 Xerox Internal Use Only Service Manual… -
Page 72
07-200 Tray2 Home Position 07-210 T2 Paper Empty Sensor 07-220 T2 size1 sensor 07-230 T2 size2 sensor 07-240 T2 size3 sensor 07-250 T2 Stack Height Sensor 07-260 T2 Paper Low Sensor Xerox Internal Use Only Phaser 3330 and WorkCentre 3335/3345 2-13 Service Manual… -
Page 73
08-700 Duplex Jam1 Sensor 08-710 Duplex Jam2 Sensor 09-100 MHV Bias 09-110 MHV Bias Read 09-200 Dev Bias 09-300 THV(+) Bias 09-400 THV(-) Bias 09-310 THV Bias Read 09-800 Deteck Bias 2-14 Phaser 3330 and WorkCentre 3335/3345 Xerox Internal Use Only Service Manual… -
Page 74
12-330 Rear Jog Stand 12-400 Support Finger Home 12-410 Support Finger Stand 12-500 Ejector Motor 12-600 Stacker Down 12-610 Stacker Up 12-700 Stapler 12-800 Entrance Sensor 12-805 Exit Sensor Xerox Internal Use Only Phaser 3330 and WorkCentre 3335/3345 2-15 Service Manual… -
Page 75
20-012 Sngl Tone 1 100Hz Ln1 dc612 Print Test Pattern Format Hard Drive Memory Clear Shading Test Serial Number Reset Fax & NW dc131 NVM Read/Write-Fax Diagnostics dc132 NVM Initialization-Fax 2-16 Phaser 3330 and WorkCentre 3335/3345 Xerox Internal Use Only Service Manual… -
Page 76
Troubleshooting LEVEL 1 LEVEL 2 LEVEL 3 Fax & NW dc330 Component Control-Fax Diagnostics (con’t) dc132 NVM Initialization-Fax Log Backup Xerox Internal Use Only Phaser 3330 and WorkCentre 3335/3345 2-17 Service Manual… -
Page 77: Error Messages And Troubleshooting
05-700 DADF Jam 7 Double feed or oversized Open Document Handler ADF/DADF document is fed. Cover and remove jammed media. 2-18 Phaser 3330 and WorkCentre 3335/3345 Xerox Internal Use Only Service Manual…
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Page 78
Output Bin full. The Output Bin Full sensor Remove prints from the Output Bin detected tray is 90% full. Output Tray. Full Toner Cartridge and Drum Cartridge Errors Xerox Internal Use Only Phaser 3330 and WorkCentre 3335/3345 2-19 Service Manual… -
Page 79
CRUM in the Drum Cartridge. persists, replace the Drum error Carriage. 09-340 Drum Cartridge No communications with the POPO the machine. If fault read error Drum Cartridge. persists, replace the Drum Carriage. 2-20 Phaser 3330 and WorkCentre 3335/3345 Xerox Internal Use Only Service Manual… -
Page 80
PIN Contract. because more than need not enter a new PIN (Supplies Plan Activation Code) shall be displayed on the Local UI . Xerox Internal Use Only Phaser 3330 and WorkCentre 3335/3345 2-21 Service Manual… -
Page 81
Replace SMart Kit SMart Kit has reached 60K Open Front Door. Replace Drum Cartridge end of life. Toner Replace the Drum Cartridge or Cartridge. SMart Kit Drum Cartridge 2-22 Phaser 3330 and WorkCentre 3335/3345 Xerox Internal Use Only Service Manual… -
Page 82
Xerox Toner Cartridge. plan code with MSOK. Cartridge 09-810 Non-Xerox Toner The Toner Cartridge Install the correct Toner Cart cartridge is not for the Xerox Cartridge. machine. 09-900 Invalid Drum The Drum Cartridge is not for Ensure the Drum Cartridge Invalid… -
Page 83
Motor Errors 04-600 Fuser Fan Locked Fuser Fan is not running. Check for contamination or blockage in the Fuser Fan. POPO the machine. 2-24 Phaser 3330 and WorkCentre 3335/3345 Xerox Internal Use Only Service Manual… -
Page 84
The machine cannot connect try again. with the remote machine, or has lost contact because of a problem with the phone line. Xerox Internal Use Only Phaser 3330 and WorkCentre 3335/3345 2-25 Service Manual… -
Page 85
If problem persists contact the network administrator. 17-120 Server not found Machine cannot connect to Check that the network the designated server. cable is connected. Contact the network administrator. 2-26 Phaser 3330 and WorkCentre 3335/3345 Xerox Internal Use Only Service Manual… -
Page 86
Xerox SMart settings. Error — No communicate eSolutions Communication Remote Server. User intervention is Xerox required to review SMart Server eSolutions settings. Machine services are unaffected. (Pre-registration) Xerox Internal Use Only Phaser 3330 and WorkCentre 3335/3345 2-27 Service Manual… -
Page 87
Internet Services. If configured to mail size problem still persists then 1.0MB., and the scanned increase mail size page is larger than the allotment on mail server. specified mail size. 2-28 Phaser 3330 and WorkCentre 3335/3345 Xerox Internal Use Only Service Manual… -
Page 88
Administrator. 15-320 Mail Server Cannot contact SMTP server. Check SMTP IP address or Connection Failure Host name. Check that SMTP port is correct and open. Xerox Internal Use Only Phaser 3330 and WorkCentre 3335/3345 2-29 Service Manual… -
Page 89
Email administrator. 15-800 Pop3 Error POP3 protocol error or any Enter a valid email other error during POP3 address. If failure persists, session. contact Email administrator. 2-30 Phaser 3330 and WorkCentre 3335/3345 Xerox Internal Use Only Service Manual… -
Page 90
If printing from PC, ensure Paper mismatch print driver and tray guide Mismatch Paper Size mismatch. settings match. Load requested paper in Tray 2. Verify tray guide settings. Xerox Internal Use Only Phaser 3330 and WorkCentre 3335/3345 2-31 Service Manual… -
Page 91
Memory access failure. Cycle printer power. Memory Re-seat Memory DIMM(s). Failure If the error persists install a new Main Board: • Phaser 3330 (PL 1.0.7, Parts List 1.0 Phaser 3330 Main) • WorkCentre 3335 and 3345 (PL 6.1.7, Parts List 6.1 WorkCentre 3335/3345 Main). -
Page 92
Communication communicate with the Main the machine. Fault PWB. If the error persists install a new Main Board: • Phaser 3330 (PL 1.0.7, Parts List 1.0 Phaser 3330 Main) • WorkCentre 3335 and 3345 (PL 6.1.7, Parts List 6.1 WorkCentre 3335/3345 Main). -
Page 93: Troubleshooting Jams
Power off and power on Watchdog Detects stopped responding. the machine. Software Lock Up If the error persists install a new Main Board: • Phaser 3330 (PL 1.0.7, Parts List 1.0 Phaser 3330 Main) • WorkCentre 3335 and 3345 (PL 6.1.7, Parts List 6.1 WorkCentre…
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Page 94
Troubleshooting Clean the paper rollers in the paper tray and tray slot using a slightly damp (water only) lint free cloth. Xerox Internal Use Only Phaser 3330 and WorkCentre 3335/3345 2-35 Service Manual… -
Page 95
Applicable Parts Wiring and Plug/Jack Map Reference • DADF Pick Up Unit (PL 8.1A .16, Parts List • Phaser 3330 Main PWB Connector Designators 8.1A WorkCentre 3345 DADF) • Phaser 3330 Control Panel PWB • ADF Pick Up Assembly (PL 7.1.9 and PL •… -
Page 96
DADF). • WorkCentre 3335, go • WorkCentre 3335, install a new ADF to step 14. Paper Path Assembly (ADF Paper Path Assembly (WorkCentre 3335)). Does the error persist? Xerox Internal Use Only Phaser 3330 and WorkCentre 3335/3345 2-37 Service Manual… -
Page 97
Install a new DADF Board (PL 8.1A .13, Parts Install a new DADF Drive Complete. List 8.1A WorkCentre 3345 DADF.) Unit (PL 8.5.8, Parts List 8.5 WorkCentre 3345 Does the error persist? Drive DADF) 2-38 Phaser 3330 and WorkCentre 3335/3345 Xerox Internal Use Only Service Manual… -
Page 98
DADF (PL 8.1.1, Parts List 8.1 WorkCentre 3345 SCANNER and DADF). WorkCentre 3335: Install a new ADF (PL 7.1.1, Parts List 7.1 WorkCentre 3335 SCANNER and ADF). Xerox Internal Use Only Phaser 3330 and WorkCentre 3335/3345 2-39 Service Manual… -
Page 99: Duplex Jam
Special media such as labels, widows or perforations may also cause duplex jams. For details of paper specifications refer to the Xerox WorkCentre 3335/3345 Multifunction Printer User Guide or the Xerox Phaser 3330 Printer User Guide.
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Page 100
• WorkCentre 3335 and 3345 — Duplex Assembly (PL 6.1.8, Parts List 6.1 WorkCentre 3335/3345 Main) • Phaser 3330 — Main PWB (PL 1.0.7, Parts List 1.0 Phaser 3330 Main) • WorkCentre 3335 and 3345 — Main PWB (PL 6.1.7, Parts List 6.1 WorkCentre… -
Page 101
Ensure the paper guides are set correctly. • Ensure the loaded paper is supported. Try printing with different paper or other media. For details of paper specifications refer to the Xerox WorkCentre 3335/3345 Multifunction Printer User Guide or the Xerox Phaser 3330 Printer User Guide. •… -
Page 102
Go to step 8. check the life remaining of the Tray 1 Pick part: Up Roller and the Tray 1 Feed Roller: • Tray 1 Pick Up Roller, Phaser 3330: Menu > Information Supplies (PL3.1A.45, Parts List Info. 3.1A Frame (2 of 2)). -
Page 103
Actions and Questions Enter dC330 Component Control, code Complete. Install a new Feed Drive 04-100. Assembly (PL 3.1.5, Parts List 3.1 Frame (1 of 2)). The main motor runs. 2-44 Phaser 3330 and WorkCentre 3335/3345 Xerox Internal Use Only Service Manual… -
Page 104
Ensure the paper guides are set correctly. • Ensure the loaded paper is supported. Try printing with different paper or other media. For details of paper specifications refer to the Xerox WorkCentre 3335/3345 Multifunction Printer User Guide or the Xerox Phaser 3330 Printer User Guide. •… -
Page 105
Actions and Questions Install a new Main PWB. Replace Optional Tray 2. Complete. (PL 12.1, Parts List 12.3 • (PL 1.0.7, Parts List 1.0 Phaser 3330 Optional Tray Frame ETS) Main) (phaser 3330) • (PL 6.1.7, Parts List 6.1 WorkCentre 3335/3345… -
Page 106
Troubleshooting Reference Table Applicable Parts Wiring and Plug/Jack Map Reference • Bypass Tray Clutch, (PL 3.1.7, Parts List • Phaser 3330 Main PWB Connector Designators 3.1 Frame (1 of 2)). • Phaser 3330 Control Panel PWB • Pick Up Assembly, (PL 3.2.24, Parts List •… -
Page 107
Does the error persist? Enter dC330 Component Control, code Complete. Install a new Pick Up 04-100. Assembly (PL 3.2.24, Parts List 3.2 Bypass The main motor runs. Tray). 2-48 Phaser 3330 and WorkCentre 3335/3345 Xerox Internal Use Only Service Manual… -
Page 108
Troubleshooting Reference Table Applicable Parts Wiring and Plug/Jack Map Reference • Feed Sensor, (PL 3.1A.20, Parts List 3.1A • Phaser 3330 Main PWB Connector Designators Frame (2 of • Phaser 3330 Control Panel PWB • Registration Sensor, (PL 3.1A.20, Parts •… -
Page 109
Install a new Main PWB: Complete. • Phaser 3330 (PL 1.0.7, Parts List 1.0 Phaser 3330 Main) • WorkCentre 3335 and 3345 (PL 6.1.7, Parts List 6.1 WorkCentre 3335/3345 Main). 2-50 Phaser 3330 and WorkCentre 3335/3345 Xerox Internal Use Only Service Manual… -
Page 110
Troubleshooting Reference Table Applicable Parts Wiring and Plug/Jack Map Reference • Exit Sensor, (PL 3.1A.20, Parts List 3.1A • Phaser 3330 Main PWB Connector Designators Frame (2 of 2)). • Phaser 3330 Control Panel PWB • Fuser, (PL 3.3.36, Parts List 3.3 Fuser). -
Page 111: Tray And Media Errors
If problem persists use the following procedure. Troubleshooting Reference Table Applicable Parts Wiring and Plug/Jack Map Reference • Front Cover Open Sensor (Photo • Phaser 3330 Main PWB Connector Designators Interrupter), (PL 1.3.2, Parts List 1.3 Front • Phaser 3330 Control Panel PWB Cover Assembly).
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Page 112
Applicable Parts Wiring and Plug/Jack Map Reference • Paper Empty Sensor, (PL 3.1A.20, Parts • Phaser 3330 Main PWB Connector Designators List 3.1A Frame (2 of 2)). • Phaser 3330 Control Panel PWB • Main Board: Phaser 3330 (PL 1.0.7, Parts •… -
Page 113
Troubleshooting Step Actions and Questions Install a new Main PWB: Complete. • Phaser 3330 (PL 1.0.7, Parts List 1.0 Phaser 3330 Main) • WorkCentre 3335 and 3345 (PL 6.1.7, Parts List 6.1 WorkCentre 3335/3345 Main). 2-54 Phaser 3330 and WorkCentre 3335/3345… -
Page 114: Tray 2 Empty
Troubleshooting Reference Table Applicable Parts Wiring and Plug/Jack Map Reference • Tray 2 Paper Empty Sensor, (PL 12.4.5, • Phaser 3330 Main PWB Connector Designators Parts List 12.4 Optional Tray Feeder Pick • Phaser 3330 Control Panel PWB Up Unit Assy).
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Page 115
Troubleshooting Step Actions and Questions Install a new Main PWB: Complete. • Phaser 3330 (PL 1.0.7, Parts List 1.0 Phaser 3330 Main) • WorkCentre 3335 and 3345 (PL 6.1.7, Parts List 6.1 WorkCentre 3335/3345 Main). 2-56 Phaser 3330 and WorkCentre 3335/3345… -
Page 116
Troubleshooting Reference Table Applicable Parts Wiring and Plug/Jack Map Reference • Bypass Paper Empty Sensor, (PL 3.2.10, • Phaser 3330 Main PWB Connector Designators Parts List 3.2 Bypass Tray) • Phaser 3330 Control Panel PWB • Main PWB: Phaser 3330 (PL 1.0.7, Parts •… -
Page 117
Troubleshooting Step Actions and Questions Install a new Main PWB: Complete. • Phaser 3330 (PL 1.0.7, Parts List 1.0 Phaser 3330 Main) • WorkCentre 3335 and 3345 (PL 6.1.7, Parts List 6.1 WorkCentre 3335/3345 Main). 2-58 Phaser 3330 and WorkCentre 3335/3345… -
Page 118: Output Bin Full
Applicable Parts Wiring and Plug/Jack Map Reference • Out-bin Full Sensor (PL 3.1.20, Parts List • Phaser 3330 Main PWB Connector Designators 3.1 Frame (1 of • Phaser 3330 Control Panel PWB • Main PWB: Phaser 3330 (PL 1.0.7, Parts •…
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Page 119
Troubleshooting Step Actions and Questions Install a new Main PWB: Complete. • Phaser 3330 (PL 1.0.7, Parts List 1.0 Phaser 3330 Main) • WorkCentre 3335 and 3345 (PL 6.1.7, Parts List 6.1 WorkCentre 3335/3345 Main). 2-60 Phaser 3330 and WorkCentre 3335/3345… -
Page 120: Toner Cartridge And Drum Cartridge Errors
Troubleshooting Reference Table. Applicable Parts Wiring and Plug/Jack Map Reference • Toner Cartridge and Drum Cartridge, See • Phaser 3330 Main PWB Connector Designators Xerox Supplies and Accessories • Phaser 3330 Control Panel PWB • Wiring Diagrams for P3330/WC3335/WC3345 • WorkCentre 3335/3345 Main PWB Connector Designators •…
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Page 121
(see figure below) Reinstall the Toner Cartridge. Does the error persist? Order a replacement and use the current Complete. Toner Cartridge until empty. (Xerox Supplies Accessories) 2-62 Phaser 3330 and WorkCentre 3335/3345 Xerox Internal Use Only Service Manual… -
Page 122
Troubleshooting Reference Table Applicable Parts Wiring and Plug/Jack Map Reference • Toner Cartridge or Drum Cartridge. See • Phaser 3330 Main PWB Connector Designators Xerox Supplies and Accessories • Phaser 3330 Control Panel PWB • Wiring Diagrams for P3330/WC3335/WC3345 • WorkCentre 3335/3345 Main PWB Connector Designators •… -
Page 123
Troubleshooting Reference Table Applicable Parts Wiring and Plug/Jack Map Reference • Toner Cartridge and Drum Cartridge, See • Phaser 3330 Main PWB Connector Designators Xerox Supplies and Accessories • Phaser 3330 Control Panel PWB • HVPS, (PL 3.1A .33, Parts List 3.1A Frame •… -
Page 124
Troubleshooting Invalid Toner Cartridge or Drum Cartridge The Toner Cartridge and Drum Cartridge is not a genuine Xerox cartridge. Non-Xerox or Third Party Toner Cartridge and Drum Cartridges can cause malfunctions, print-quality problems, and jam errors. Applicable Errors • 09-800: Invalid Toner Cartridge •… -
Page 125: Fuser Errors
Troubleshooting Reference Table Applicable Parts Wiring and Plug/Jack Map Reference • SMPS, (PL1.0.65, Parts List 1.0 Phaser • Phaser 3330 Main PWB Connector Designators 3330 Main) • Phaser 3330 Control Panel PWB • Wiring Diagrams for P3330/WC3335/WC3345 • WorkCentre 3335/3345 Main PWB Connector Designators •…
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Page 126
Applicable Parts Wiring and Plug/Jack Map Reference • Thermistor (PL 3.3.2, Parts List 3.3 Fuser) • Phaser 3330 Main PWB Connector Designators • Fuser, (PL 3.3.36, Parts List 3.3 Fuser) • Phaser 3330 Control Panel PWB • Wiring Diagrams for P3330/WC3335/WC3345 •… -
Page 127
Applicable Parts Wiring and Plug/Jack Map Reference • Thermistor, (PL 3.3.2, Parts List 3.3 Fuser) • Phaser 3330 Main PWB Connector Designators • Fuser, (PL 3.3.36, Parts List 3.3 Fuser) • Phaser 3330 Control Panel PWB • Wiring Diagrams for P3330/WC3335/WC3345 •… -
Page 128: Laser Errors
Troubleshooting Reference Table Applicable Parts Wiring and Plug/Jack Map Reference • Laser Unit, (PL 1.0.12, Parts List 1.0 • Phaser 3330 Main PWB Connector Designators Phaser 3330 Main) • Phaser 3330 Control Panel PWB • Main PWB: Phaser 3330 (PL 1.0.7, Parts •…
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Page 129
• Phaser 3330 (PL Does the error persist? 1.0.7, Parts List 1.0 Phaser 3330 Main) • WorkCentre 3335 and 3345 (PL 6.1.7, Parts List 6.1 WorkCentre 3335/3345 Main). 2-70 Phaser 3330 and WorkCentre 3335/3345 Xerox Internal Use Only Service Manual… -
Page 130: Fax Communication And Configuration Warnings
Troubleshooting Reference Table Applicable Parts Wiring and Plug/Jack Map Reference • Fax Board, (PL 6.2.1, Parts List 6.2 • Phaser 3330 Main PWB Connector Designators WorkCentre 3335/3345 Middle Cover). • Phaser 3330 Control Panel PWB • Main PWB, (PL 6.1.7, Parts List 6.1…
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Page 131
Re-seat the connectors. Fax and CN5 on the Main PWB. (PL 6.1.7, Parts List 6.1 WorkCentre 3335/3345 Are connections secure? Main). Also see Fax Problems WC 3335 and 3345 2-72 Phaser 3330 and WorkCentre 3335/3345 Xerox Internal Use Only Service Manual… -
Page 132: Network Configuration Errors
Check the TCP/IP Address stored in the Advise the customer of Enter the correct IP printer’s NVM. the address conflict. address. Is the address correct for the printer? Xerox Internal Use Only Phaser 3330 and WorkCentre 3335/3345 2-73 Service Manual…
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Page 133
• If the problem persists continue troubleshooting. Troubleshooting Reference Table Applicable Parts Wiring and Plug/Jack Map Reference • Main PWB: Phaser 3330 (PL 1.0.7, Parts • Phaser 3330 Main PWB Connector Designators List 1.0 Phaser 3330 Main), WorkCentre • Phaser 3330 Control Panel PWB 3335 and 3345 (PL 6.1.7,… -
Page 134
Parts List 6.1 WorkCentre 3335/3345 Main). Network Error — No Remote Xerox Server Machine is unable to contact the remote Xerox SMart eSolutions Communication Server. Applicable Errors • 17-562: Auto-registration process fails to communicate • 17-563: Machine fails to communicate with Xerox Edge Server Initial Actions •… -
Page 135
Troubleshooting Procedure Table Step Actions and Questions Input a new static IP address. Complete. 802.1x Error Machine is unable to contact the remote Xerox SMart eSolutions Communication Server. Applicable Error • 17-900: 802.1x Authentication Error Initial Actions • Turn the printer off and then on again. -
Page 136: System Errors
• If problem persists use the following procedure. Troubleshooting Reference Table Applicable Parts Wiring and Plug/Jack Map Reference • Main PWB: Phaser 3330 (PL 1.0.7, Parts • Phaser 3330 Main PWB Connector Designators List 1.0 Phaser 3330 Main), WorkCentre • Phaser 3330 Control Panel PWB 3335 and 3345 (PL 6.1.7,…
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Page 137: Memory Failure
If problem persists use the following procedure. Troubleshooting Reference Table Applicable Parts Wiring and Plug/Jack Map Reference • Memory (Specifications). • Phaser 3330 Main PWB Connector Designators • Main PWB: Phaser 3330 (PL 1.0.7, Parts • Phaser 3330 Control Panel PWB List 1.0 Phaser 3330 Main), WorkCentre •…
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Page 138: Scanner Errors
List 8.1A WorkCentre 3345 DADF). Phaser 3330 (PL 1.0.7, Parts List 1.0 Phaser Does the error persist? 3330 Main), WorkCentre 3335 and 3345 (PL 6.1.7, Parts List 6.1 WorkCentre 3335/3345 Main). Xerox Internal Use Only Phaser 3330 and WorkCentre 3335/3345 2-79 Service Manual…
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Page 139
Troubleshooting Reference Table Applicable Parts Wiring and Plug/Jack Map Reference • Contact Image Sensor, (PL 9.2.12, Parts • Phaser 3330 Main PWB Connector Designators List 9.2 WorkCentre 3335/3345 Platen) • Phaser 3330 Control Panel PWB • Main PWB, (PL 6.1.7, Parts List 6.1… -
Page 140: Other Errors
Applicable Parts Wiring and Plug/Jack Map Reference • Pick Up Roller (PL 3.1A.45, Parts List 3.1A • Phaser 3330 Main PWB Connector Designators Frame (2 of • Phaser 3330 Control Panel PWB • Retard Roller (PL 5.1.7, Parts List 5.1 Tray •…
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Page 141
Troubleshooting Reference Table Applicable Parts Wiring and Plug/Jack Map Reference • SMPS, Phaser 3330 (PL 1.0.6, Parts List • Phaser 3330 Main PWB Connector Designators 1.0 Phaser 3330 Main), WorkCentre • Phaser 3330 Control Panel PWB 3335/3345 (PL 6.1.6, Parts List 6.1 •… -
Page 142: Display Problems
Control Panel using the diagrams in Chapter 7 and repair procedures in Chapter 4. – Check the connection between the Main PWB and the Operator Control Panel • Phaser 3330 — CN 34 • WorkCentre 3335/3345 — CN 16 •…
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Page 143: Adf/Dadf Problems Wc 3335 And 3345
Install a new ADF Assy (PL 7.1.1, Parts List 7.1 WorkCentre 3335 SCANNER and ADF) or DADF Assy (PL 8.1.1, Parts List 8.1 WorkCentre 3345 SCANNER and DADF). 2-84 Phaser 3330 and WorkCentre 3335/3345 Xerox Internal Use Only Service Manual…
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Page 144
13. Install a new ADF Assy (PL 7.1.1, Parts List 7.1 WorkCentre 3335 SCANNER and ADF) or DADF Assy (PL 8.1.1, Parts List 8.1 WorkCentre 3345 SCANNER and DADF). Xerox Internal Use Only Phaser 3330 and WorkCentre 3335/3345 2-85 Service Manual… -
Page 145
Try loading media from a fresh ream, fan, and then insert the media into the tray or flip existing media over. Clean the Feed and Separator Rollers with a clean, dry, lint-free wipe. Replace if necessary. 2-86 Phaser 3330 and WorkCentre 3335/3345 Xerox Internal Use Only Service Manual… -
Page 146: Skewed Image
The #10 Commercial envelopes are particularly susceptible to wrinkling. Check the media path for obstructions or debris. Check that the media guides are set correctly. Test envelopes from other manufacturers to find the best result. Xerox Internal Use Only Phaser 3330 and WorkCentre 3335/3345 2-87 Service Manual…
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Page 147
Exit Sensor operation.(12-805). If debris is visible, clean the printer with a clean, dry, lint-free wipe. CAUTION: Do not use metal objects to remove debris from the printer. 2-88 Phaser 3330 and WorkCentre 3335/3345 Xerox Internal Use Only Service Manual… -
Page 148: Diagnostic Routines
Troubleshooting Diagnostic Routines dC120 Fault Counters dC122 Fault Counters dC122 Fault Counters Xerox Internal Use Only Phaser 3330 and WorkCentre 3335/3345 2-89 Service Manual…
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Page 149: Dc131 Nvm Read/Write
07-150 07-200 07-210 07-220 07-230 07-240 07-250 07-300 07-310 07-320 07-330 07-340 07-350 07-400 07-410 07-420 07-430 07-440 07-450 07-500 07-510 07-520 07-530 07-540 07-550 08-100 08-110 08-120 2-90 Phaser 3330 and WorkCentre 3335/3345 Xerox Internal Use Only Service Manual…
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Page 150
09-150 09-200 09-210 09-220 09-230 09-300 09-400 10-105 10-110 10-115 10-120 10-125 10-130 10-135 10-140 10-140 10-150 10-155 10-200 10-210 10-220 10-300 10-310 11-100 11-105 11-110 1000 11-200 Xerox Internal Use Only Phaser 3330 and WorkCentre 3335/3345 2-91 Service Manual… -
Page 151
Troubleshooting NVM Location Default Current 11-205 11-210 1000 11-300 11-305 11-310 1000 2-92 Phaser 3330 and WorkCentre 3335/3345 Xerox Internal Use Only Service Manual… -
Page 152: Dc132 Nvm Initialization
Prior to performing dC132 NVM Initialization Procedure, it is recommended that A Clone file be created. To create a Clone file, see the Cloning Procedure in the System Administrator Guide (Page 126). dC305 UI Test Xerox Internal Use Only Phaser 3330 and WorkCentre 3335/3345 2-93 Service Manual…
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Page 153: Dc330 Component Control
DADF Scan Motor Forward 05-201 DADF Scan Motor Reverse 06-100 LSU Motor Run 06-110 LSU Motor Rdy 06-200 LSU LD Power 06-300 LSU Fan Run 06-310 LSU Fan Run Rdy 2-94 Phaser 3330 and WorkCentre 3335/3345 Xerox Internal Use Only Service Manual…
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Page 154
T3 Feed Sensor (or Door Open) Low (Off) 08-400 T4 Feed Sensor (or Door Open) Low (Off) 08-500 Regi Sensor Low (Off) 08-600 Fuser Exit Sensor Low (Off) Xerox Internal Use Only Phaser 3330 and WorkCentre 3335/3345 2-95 Service Manual… -
Page 155
10-300 Fuser Unit Fault 10-400 Fuser Motor Forward 10-500 Fuser Rear Fan Run 10-510 Fuser Fan Run Rdy Low (Off) 10-600 Fuser Bias 10-100 Fuser Power On (Main) 2-96 Phaser 3330 and WorkCentre 3335/3345 Xerox Internal Use Only Service Manual… -
Page 156
12-850 Staple Home Sensor 12-855 Staple Ready Sensor 12-860 Low Staple Sensor 12-865 Paper Detector Sensor 12-870 Finisher Door Sensor 12-875 IOT Set Sensor 12-880 Duplex Paper Sensor Xerox Internal Use Only Phaser 3330 and WorkCentre 3335/3345 2-97 Service Manual… -
Page 157
Ghosting Test Pattern Dark Dusting Test Pattern Skew Test Pattern Character Test pattern (2__) Tray Tray 1 By Pass Tray Plex Mode Simplex Duplex Number of Copies (Desired Qty) 2-98 Phaser 3330 and WorkCentre 3335/3345 Xerox Internal Use Only Service Manual… -
Page 158: Service Information
Print Test Pattern Format HDD Memory Clear Shading Test Serial Number Reset Fax & NW Diagnostics dC131 NVM Read/Write-Fax dC132 NVM Initialization-Fax dC330 Component Control-Fax dC132 NVM Initialization-NW Xerox Internal Use Only Phaser 3330 and WorkCentre 3335/3345 2-99 Service Manual…
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Page 159
Troubleshooting 2-100 Phaser 3330 and WorkCentre 3335/3345 Xerox Internal Use Only Service Manual… -
Page 160: Image Quality
Image Quality In this chapter… • Image Quality Overview • Print-Quality Defect Definitions • Test Prints • Image Specifications Xerox Internal Use Only Phaser 3330 and WorkCentre 3335/3345 Service Manual…
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Page 161: Image Quality Overview
Roller • Light or Undertone Print • Horizontal Band, Voids, or Streaks • Vertical Blank Lines • Horizontal Band, Voids, or Streaks • Random Spots • Streaks • Skew Phaser 3330 and WorkCentre 3335/3345 Xerox Internal Use Only Service Manual…
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Page 162: Repeating Defects
36.78 mm Horizontal Bands Toner Cartridge PR Drum 75.49 mm White and Black Spots Supply Roller 69.57 mm Horizontal Bands Bias Transfer Roller (BTR) 47.1 mm Ghosting, Damaged Image Xerox Internal Use Only Phaser 3330 and WorkCentre 3335/3345 Service Manual…
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Page 163: Print-Quality Defect Definitions
Blank Print The entire image area is blank. Blank Print Toner Smears Toner smears appear on the page. Toner Smears Unfused Image The toner is not completely fused. Unfused Image Phaser 3330 and WorkCentre 3335/3345 Xerox Internal Use Only Service Manual…
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Page 164: Vertical Black Line Or Band
Clean the Platen. prints? Replace the Toner Cartridge. Go to step 6 Complete Does the error persists? Replace the Transfer Roller (PL 3.1A.40, Parts Complete List 3.1A Frame (2 of Xerox Internal Use Only Phaser 3330 and WorkCentre 3335/3345 Service Manual…
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Page 165: Vertical White Lines Or Bands
Does the error persist? Open the Front Cover and check the Fuser ribs Replace the Fuser (PL Complete. for debris. Remove if found. 3.3.36, Parts List 3.3 Fuser) Does the error persist? Phaser 3330 and WorkCentre 3335/3345 Xerox Internal Use Only Service Manual…
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Page 166: Horizontal Black Band
Roller (remove any toner and paper particles). Clean the entire Toner Cartridge. Does the error persist? Replace the Toner Cartridge. Refer to Xerox Complete. Supplies and Accessories. Xerox Internal Use Only Phaser 3330 and WorkCentre 3335/3345 Service Manual…
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Page 167: Black Or White Spots
Does the defect appear on both copies and Go to step 6. Clean the Platen. prints? Check humidity. Go to Step 7. Advise customer. Is the humidity is within specification? Phaser 3330 and WorkCentre 3335/3345 Xerox Internal Use Only Service Manual…
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Page 168
Does the problem persists? Replace the Drum Cartridge (Xerox Supplies Go to step 11. Complete. Accessories). Do the spots continue to appear? Replace the Fuser (PL 3.3.36, Parts List 3.3 Complete. Fuser) Xerox Internal Use Only Phaser 3330 and WorkCentre 3335/3345 Service Manual… -
Page 169: Light Or Undertone Print
Clean each voltage terminal of the charge, Go to step 4. Complete. supply, develop, and Roller and all locations stained by toner from the Toner Cartridge. Does the error persist? 3-10 Phaser 3330 and WorkCentre 3335/3345 Xerox Internal Use Only Service Manual…
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Page 170: Black Print
Applicable Parts Example Print • Toner Cartridge, Refer to Xerox Supplies and Accessories. • Main PWB (PL 1.0.7, Parts List 1.0 Phaser 3330 Main) or Main PWB (PL 6.1.7, Parts List 6.1 WorkCentre 3335/3345 Main) Black Print Troubleshooting Procedure Table…
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Page 171
Does the error persist? Replace the Main PWB Complete. (PL 1.0.7, Parts List 1.0 Phaser 3330 Main) or Main PWB (PL 6.1.7, Parts List 6.1 WorkCentre 3335/3345 Main) 3-12 Phaser 3330 and WorkCentre 3335/3345 Xerox Internal Use Only Service Manual… -
Page 172: Uneven Density
The contacts are undamaged. Replace the Transfer Roller (PL3.1A.40, Parts Replace the HVPS Complete. List 3.1A Frame (2 of (PL3.1A.33, Parts List 3.1A Frame (2 of 2)). Does the error persist? Xerox Internal Use Only Phaser 3330 and WorkCentre 3335/3345 3-13 Service Manual…
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Page 173: Background Contamination
Roller is smooth. of the Roller. Is the movement smooth? Go to step 3. Does the error persist? Replace the HVPS (PL3.1A.33, Parts List 3.1A Frame (2 of 2)). 3-14 Phaser 3330 and WorkCentre 3335/3345 Xerox Internal Use Only Service Manual…
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Page 174: Ghosting Or Residual Image
Applicable Parts Example Print • Toner Cartridge, Refer to Xerox Supplies and Accessories • Main PWB (PL 1.0.7, Parts List 1.0 Phaser 3330 Main) or Main PWB (PL 6.1.7, Parts List 6.1 WorkCentre 3335/3345 Main) • Transfer Roller (PL 3.1A.40, Parts List 3.1A Frame…
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Page 175: Smears On Printed Page
Replace the Transfer Roller (PL 3.1A.40, Parts Go to step 3. Complete. List 3.1A Frame (2 of 2)). Does the error persist? Replace the Toner Cartridge. Refer to Xerox Complete. Supplies and Accessories. 3-16 Phaser 3330 and WorkCentre 3335/3345 Xerox Internal Use Only Service Manual…
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Page 176: Smears On Back Of Page
Go to step 2. Complete. Roller for contamination. If contaminated, print 3 to 5 blank pages. Does the error persist? Replace the Fuser (PL 3.3.36, Parts List 3.3 Complete. Fuser). Xerox Internal Use Only Phaser 3330 and WorkCentre 3335/3345 3-17 Service Manual…
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Page 177: Blank Print
Xerox Supplies and Accessories • Transfer Roller (PL 3.1A.40, Parts List 3.1A Frame (2 of • Main PWB (PL 1.0.7, Parts List 1.0 Phaser 3330 Main) or Main PWB (PL 6.1.7, Parts List 6.1 WorkCentre 3335/3345 Main) • HVPS (PL3.1A.33, Parts List 3.1A Frame (2 of…
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Page 178
(LSU) ( PL 6.1.12, Parts List 6.1 WorkCentre List 1.0 Phaser 3330 3335/3345 Main). Main) or Main PWB (PL 6.1.7, Parts List Does the error persist? 6.1 WorkCentre 3335/3345 Main). Xerox Internal Use Only Phaser 3330 and WorkCentre 3335/3345 3-19 Service Manual… -
Page 179: Toner Smears
Complete. Replace the Transfer Fuser). Roller (PL 3.1A.40, Parts List 3.1A Frame (2 of 2)). Does the image print correctly? Replace the Toner Cartridge. Xerox Supplies and Accessories 3-20 Phaser 3330 and WorkCentre 3335/3345 Xerox Internal Use Only Service Manual…
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Page 180: Unfused Image
Troubleshooting Reference Table Applicable Parts Example Print • Fuser (PL 3.3.36, Parts List 3.3 Fuser) • Main PWB (PL 1.0.7, Parts List 1.0 Phaser 3330 Main) or Main PWB (PL 6.1.7, Parts List 6.1 WorkCentre 3335/3345 Main) Troubleshooting Procedure Table Step…
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Page 181
• Replace the Main PWB (PL 1.0.7, Parts List Complete. 1.0 Phaser 3330 Main) or Main PWB (PL 6.1.7, Parts List 6.1 WorkCentre 3335/3345 Main) Does the error persist? 3-22 Phaser 3330 and WorkCentre 3335/3345 Xerox Internal Use Only Service Manual… -
Page 182: Test Prints
Light density uniformity, deletions, lines, bands, streaks, pattern. smears, solid area reproducibility, motion quality (LSU). A4 page size test pattern. Light density uniformity, deletions, lines, bands, streaks, smears, solid area reproducibility, motion quality (LSU). Xerox Internal Use Only Phaser 3330 and WorkCentre 3335/3345 3-23 Service Manual…
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Page 183: Printing The Test Pattern
To print a Test Pattern, the printer must be in Service Mode. For additional information on Service Mode, see Service Mode Introduction. Entering the Phaser 3330 Service Mode Enter Service Mode (P3330). Scroll down to Printer Routines and press OK.
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Page 184: Image Specifications
200 mm ± 0.5 mm Vertical 280 mm ± 0.5 mm 260 mm ± 0.5 mm Registration ≤ ± 2.0 mm Leading Edge ≤ ± 2.5 mm Side Edge Xerox Internal Use Only Phaser 3330 and WorkCentre 3335/3345 3-25 Service Manual…
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Page 185: Guaranteed Print Areas
4 mm 4 mm 355.6 mm 347.6 mm (14 inch) Guaranteed Printing Area 351.6 mm 207.9 mm 4 mm 210.9 mm 215.9 mm (8.5 inch) Guaranteed and Maximum Area 3-26 Phaser 3330 and WorkCentre 3335/3345 Xerox Internal Use Only Service Manual…
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Page 186: Service Parts Disassembly
• Main Drive • Electrical • Sensors and Switches • WorkCentre 3335/3345 Scanner • A4 Middle Platen • WorkCentre 3345 DADF • WorkCentre 3335 ADF • Optional Cassette Fuser Xerox Internal Use Only Phaser 3330 and WorkCentre 3335/3345 Service Manual…
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Page 187: Overview
When needed, printer orientation is called out in the procedure as an aid for locating the printer parts. The following figure identifies the Front, Rear, Left, and Right sides of the printer. Phaser 3330 and WorkCentre 3335/3345 Xerox Internal Use Only…
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Page 188: Preparation
Provides information specific to the replacement of parts or assemblies. Fastener Types The table lists the types of screws used to assemble the printer. The procedures provide dimensions for screws being removed. Xerox Internal Use Only Phaser 3330 and WorkCentre 3335/3345 Service Manual…
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Page 189
Always use the correct type and size screw. Using the wrong screw can damage tapped holes. Do not use excessive force to remove or install either a screw or a printer part. Phaser 3330 and WorkCentre 3335/3345 Xerox Internal Use Only Service Manual… -
Page 190: Consumables
Hold the Toner Cartridge handle lift and pull the Toner Cartridge out of the printer. Hold the Handle on the photoreceptor Drum Cartridge, lift up and pull the photoreceptor Drum Cartridge out of the printer. Toner Cartridge Photoreceptor Photoreceptor Drum Cartridge Xerox Internal Use Only Phaser 3330 and WorkCentre 3335/3345 Service Manual…
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Page 191: Tray 1
Service Parts Disassembly Tray 1 Parts List 5.1 Tray 1 Remove Tray 1. Phaser 3330 WorkCentre 3335/3345 Phaser 3330 and WorkCentre 3335/3345 Xerox Internal Use Only Service Manual…
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Page 192: Duplex Assembly
Service Parts Disassembly Duplex Assembly Parts List 4.1 Duplex Assembly Pull the Duplex Assembly (Parts List 4.1 Duplex Assembly, PL 4.1.11) to remove it from the back of the printer. Xerox Internal Use Only Phaser 3330 and WorkCentre 3335/3345 Service Manual…
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Page 193: Undocking The Printer
Check that all connections on the rear of the printer are disconnected. Open the Access cover and disconnect the connector (CN 35) from the Main PWB. Lift the printer off the Optional Tray 2 Base. CN 35 Phaser 3330 and WorkCentre 3335/3345 Xerox Internal Use Only Service Manual…
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Page 194: Platen Unit
Remove the Control Panel Unit (page 4-70) P3330 / (page 4-73) WC3335/45. Unplug 5 scanner connectors from the Main PWB, P3330 (Parts List 1.0 Phaser 3330 Main, PL 1.0.7); WC3335/3345 (Parts List 6.1 WorkCentre 3335/3345 Main, PL 6.1.7). 5 unplugged connectors from Main Board…
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Page 195
Service Parts Disassembly 4-10 Phaser 3330 and WorkCentre 3335/3345 Xerox Internal Use Only Service Manual… -
Page 196
Service Parts Disassembly Remove the screw cap. Remove the 2 screws. Remove 2 screws from the rear. Xerox Internal Use Only Phaser 3330 and WorkCentre 3335/3345 4-11 Service Manual… -
Page 197
Service Parts Disassembly Remove the cables from the routing hooks, then lift up the Platen Cover and remove it. Caution: Be careful not to damage wiring. 4-12 Phaser 3330 and WorkCentre 3335/3345 Xerox Internal Use Only Service Manual… -
Page 198: Covers And Doors
WARNING: Do not perform repair activities with the power on or electrical power supplied to the machine. The machine could activate and cause serious personal injury when the power is on or electrical power is supplied. Parts List 1.0 Phaser 3330 Main Do the preparations (page 4-3).
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Page 199
Service Parts Disassembly Release the hooks to remove the Rear Door. s3320-150 4-14 Phaser 3330 and WorkCentre 3335/3345 Xerox Internal Use Only Service Manual… -
Page 200: Left Cover
Service Parts Disassembly Left Cover Parts List 1.0 Phaser 3330 Main WARNING: Do not perform repair activities with the power on or electrical power supplied to the machine. The machine could activate and cause serious personal injury when the power is on or electrical power is supplied.
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Page 201
10. Tip the Left Cover away from the printer at about a 30° angle. 11. Work the Left Cover down to remove the clips from the Top Cover s3320-151 4-16 Phaser 3330 and WorkCentre 3335/3345 Xerox Internal Use Only Service Manual… -
Page 202: Right Cover
Service Parts Disassembly Right Cover Parts List 1.0 Phaser 3330 Main WARNING: Do not perform repair activities with the power on or electrical power supplied to the machine. The machine could activate and cause serious personal injury when the power is on or electrical power is supplied.
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Page 203: Top Cover (3330)
Service Parts Disassembly Top Cover (3330) Parts List 1.0 Phaser 3330 Main WARNING: Do not perform repair activities with the power on or electrical power supplied to the machine. The machine could activate and cause serious personal injury when the power is on or electrical power is supplied.
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Page 204
Disconnect cables (2) CN 17 for the Operator Control Panel and CN 37 for the Card Reader. CN 37 CN 17 CN 35 Remove screws (2) from the front. Xerox Internal Use Only Phaser 3330 and WorkCentre 3335/3345 4-19 Service Manual… -
Page 205
Service Parts Disassembly 10. Remove screws (2) from the rear 11. Release the 8 Bosses. 12. Remove the Top Cover. 4-20 Phaser 3330 and WorkCentre 3335/3345 Xerox Internal Use Only Service Manual… -
Page 206: Top-Inner Cover (3335/3345)
Remove the Upper Middle Cover (page 4-23). Remove the Lower Middle Cover (page 4-25). Disconnect the Wireless Card connector (CN 33) and the USB connector (CN1). CN 33 CN 1 Xerox Internal Use Only Phaser 3330 and WorkCentre 3335/3345 4-21 Service Manual…
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Page 207
Service Parts Disassembly Remove screws (4) and the Top-Inner Cover. 4-22 Phaser 3330 and WorkCentre 3335/3345 Xerox Internal Use Only Service Manual… -
Page 208: Upper Middle Cover
4-13). Remove the Rear Door (page 4-13). Remove the Left Cover (page 4-15). Remove the Right Cover (page 4-17). Remove the Scanner Assembly (page 4-103) Remove screws (7). Xerox Internal Use Only Phaser 3330 and WorkCentre 3335/3345 4-23 Service Manual…
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Page 209
11. If attached, remove the rear top Bezel. First pry out each end, and then pry out the top. This Bezel fits very tightly 12. Lift up and release the Upper Middle Cover. 4-24 Phaser 3330 and WorkCentre 3335/3345 Xerox Internal Use Only Service Manual… -
Page 210: Lower Middle Cover (3335/3345)
Remove the Rear Door (page 4-13). Remove the Left Cover (page 4-15). Remove the Right Cover (page 4-17). Remove the Scanner Assembly (page 4-103) Remove the Upper Middle Cover (page 4-23) Xerox Internal Use Only Phaser 3330 and WorkCentre 3335/3345 4-25 Service Manual…
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Page 211
Service Parts Disassembly 10. Disconnect CN1, CN5, and CN37 from the Main PWB. CN 1 CN 5 Ribbon Cable CN 37 4-26 Phaser 3330 and WorkCentre 3335/3345 Xerox Internal Use Only Service Manual… -
Page 212
Service Parts Disassembly 11. Disconnect the USB cable. s3320-090 12. Remove 2 screws (silver, flanged, tap, 10 mm) from the Main PWB. s3320-068 Xerox Internal Use Only Phaser 3330 and WorkCentre 3335/3345 4-27 Service Manual… -
Page 213
14. Remove 2 screws (silver, flanged, tap, 10 mm) on rear of printer, release the 2 hooks on the rear of the printer and lift the Upper Middle Cover off of the printer. s3320-056 4-28 Phaser 3330 and WorkCentre 3335/3345 Xerox Internal Use Only Service Manual… -
Page 214: Feeder
Base Plate Pad Parts List 12.1 Optional Tray 2 Feeder Main Remove Tray 1 (page 4-6). Peel off the Cassette Retard Pad (Parts List 5.1 Tray 1, PL 5.1.8). s3320-215 Xerox Internal Use Only Phaser 3330 and WorkCentre 3335/3345 4-29 Service Manual…
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Page 215: Tray 1 Retard Roller
Pull Tray 1 out of the printer. Release bosses on Retard Roll Cover and rotate cover back. CAUTION: Do not damage the Bosses on the sides of the Roller Cover BOSSES s3320-065 4-30 Phaser 3330 and WorkCentre 3335/3345 Xerox Internal Use Only Service Manual…
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Page 216
Service Parts Disassembly Release the Retard Roller. Note: There are two springs under the retard roller. Make sure they remain seated on the bosses underneath the roller assy. s3320-066 Xerox Internal Use Only Phaser 3330 and WorkCentre 3335/3345 4-31 Service Manual… -
Page 217: Bypass Pick Up Assembly
In the next step, the Clutch will remain connected. There is no need to disconnect it. Note the position of the engagement tooth on the Clutch. Carefully remove the Clutch and let it hang down. CLUTCH 4-32 Phaser 3330 and WorkCentre 3335/3345 Xerox Internal Use Only Service Manual…
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Page 218
Note: The Bypass Tray is still connected by a cable that runs into the frame on the right side. Remove 2 screws (10 mm, silver, plastic). s3320-073 Xerox Internal Use Only Phaser 3330 and WorkCentre 3335/3345 4-33 Service Manual… -
Page 219
Note: When installing the Bypass Assembly, install the left side on the peg in the frame first. Then work the right side in before installing the Clutch. 4-34 Phaser 3330 and WorkCentre 3335/3345 Xerox Internal Use Only Service Manual… -
Page 220: Bypass Tray Retard Roller
Disengage the tab to separate the Bypass Tray lower Assembly from the Bypass Tray upper Assembly. Note: There is a Catch on the underside that must be cleared to separate the Bypass Upper and Lower Assemblies. Catch on the underside s3320-070 Xerox Internal Use Only Phaser 3330 and WorkCentre 3335/3345 4-35 Service Manual…
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Page 221: Bypass Tray Pick Up Roller Assembly
Disengage the tab to separate the lower Bypass Tray Assembly from the upper Bypass Tray Assembly. Note: There is a Catch on the underside that must be cleared to separate the Bypass Upper and Lower Assemblies. 4-36 Phaser 3330 and WorkCentre 3335/3345 Xerox Internal Use Only Service Manual…
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Page 222
Service Parts Disassembly Catch on the underside s3320-070 Disconnect the boss on the shaft holder and rotate it upward. Spring s3320-072 Disconnect the spring. Xerox Internal Use Only Phaser 3330 and WorkCentre 3335/3345 4-37 Service Manual… -
Page 223
Push up on the PMO brush to remove it. s3320-156 Lift out the Bypass Tray Pick Up Assembly. Replacement Note: Ensure the Bypass Tray stopper falls properly into position when reassembling. Correct Incorrect s3320-071 4-38 Phaser 3330 and WorkCentre 3335/3345 Xerox Internal Use Only Service Manual… -
Page 224: Feed Roller
4-3). Undock the printer from the optional Tray 2 Base. (page 4-8). Remove the Front Door (page 4-13). Remove the Top Cover (Phaser 3330 page 4-18 only.). Remove the Left Cover (page 4-15) Remove the Scanner (WorkCentre 3335/3345 only, page 4-103).
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Page 225
12. Disconnect the boss on the feed roller bushing, rotate the bushing until it comes through the frame, and disconnect the Feed Roller from the feed bushing PMOs to remove it. s3320-158 4-40 Phaser 3330 and WorkCentre 3335/3345 Xerox Internal Use Only Service Manual… -
Page 226: Feed Drive Assembly
During reassembly, push the feed roll shaft to the left, so the e-clip can be reinstalled. Note: For graphics that show the gears/bearings/washers and their relationships, refer to PL 3.5 (Parts List 3.5 Drive) and PL 3.6 (Parts List 3.6 Feed Drive). Xerox Internal Use Only Phaser 3330 and WorkCentre 3335/3345 4-41 Service Manual…
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Page 227: Pick Up, Registration, And Bypass Tray Clutches
Undock the printer from the optional Tray 2 Base. (page 4-8). Remove the Feed Drive Assembly (page 4-41). Using the following illustrations, unplug the connector and remove the: Registration Clutch (P/J32): P/J32 s3320-060 4-42 Phaser 3330 and WorkCentre 3335/3345 Xerox Internal Use Only Service Manual…
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Page 228
Service Parts Disassembly Pick Up Clutch (P/J31): P/J31 s3320-061 Bypass Tray Clutch (P/J33): P/J33 s3320-062 Xerox Internal Use Only Phaser 3330 and WorkCentre 3335/3345 4-43 Service Manual… -
Page 229: 20 Feed Gear
(page 4-58). Remove the Feed Drive Assembly (page 4-41). Remove the bushing and the 20 Feed Gear (Parts List 3.1A Frame (2 of 2), PL 3.1A.56). Bushing s3320-140 4-44 Phaser 3330 and WorkCentre 3335/3345 Xerox Internal Use Only Service Manual…
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Page 230: 44-29 Feed Gear/19 Idle Gear
Remove the Feed Drive Assembly (page 4-41). Remove the Feed Gear (Parts List 3.6 Feed Drive, PL 3.6.2) or the Bypass Idle Gear (Parts List 3.6 Feed Drive, PL 3.6.3). s3320-266 Xerox Internal Use Only Phaser 3330 and WorkCentre 3335/3345 4-45 Service Manual…
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Page 231: Pick Up Roller
On the right side of the Pick Up Roller, there is a Pick Up roller bushing. When removing the Pick Up Roller, be careful to not drop the bushing. 4-46 Phaser 3330 and WorkCentre 3335/3345 Xerox Internal Use Only Service Manual…
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Page 232: Xerographics
Pinch the tabs and lift the TR holder up and out of the printer. Lift the Transfer Roller (Parts List 3.1A Frame (2 of 2), PL 3.1A.40) to remove it from the printer. s3320-079 Xerox Internal Use Only Phaser 3330 and WorkCentre 3335/3345 4-47 Service Manual…
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Page 233: Laser Unit
Undock the printer from the optional Tray 2 Base. (page 4-8). Remove the Front Door (page 4-13). Remove the Top Cover (Phaser 3330 only, page 4-18). Remove the Lower Middle Cover (WorkCentre 3335/3345 only, page 4-25). Unplug the 2 flat cables from the Laser Unit (Parts List 1.0 Phaser 3330…
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Page 234: Fuser
Service Parts Disassembly Fuser Parts List 1.0 Phaser 3330 Main Parts List 6.1 WorkCentre 3335/3345 Main WARNING: Do not handle the fuser components until they have cooled. Some fuser components operate at hot temperatures and can produce serious personal injury if touched.
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Page 235
Push down on the Rear Frame levers, and release the Rear Frame bosses and remove the Rear Frame. s3320-077 Boss Boss s3320-078 Remove 2 screws (silver, metal, 6 mm) and let the Exit Sensor holder hang down. 4-50 Phaser 3330 and WorkCentre 3335/3345 Xerox Internal Use Only Service Manual… -
Page 236
Service Parts Disassembly s3320-081 Remove 4 screws (silver, flanged, tap, 10 mm) and remove the Fuser. s3320-082 Xerox Internal Use Only Phaser 3330 and WorkCentre 3335/3345 4-51 Service Manual… -
Page 237
Remove 3 screws (silver, flanged, tap, 10 mm) and release the Thermistor harness from the harness guides to remove the Thermistor Assembly (Parts List 3.3 Fuser, PL 3.3.2). s3320-214 4-52 Phaser 3330 and WorkCentre 3335/3345 Xerox Internal Use Only Service Manual… -
Page 238: Rear Frame
4-3). Undock the printer from the optional Tray 2 Base. (page 4-8). Open and remove the Rear Door. (page 4-13) Push down on the Rear Frame levers. s3320-076 Xerox Internal Use Only Phaser 3330 and WorkCentre 3335/3345 4-53 Service Manual…
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Page 239
Service Parts Disassembly Release the Rear Frame bosses and remove the Rear Frame (Parts List 3.4 Rear Frame, PL 3.4.11). s3320-077 Boss Boss s3320-078 4-54 Phaser 3330 and WorkCentre 3335/3345 Xerox Internal Use Only Service Manual… -
Page 240: Exit Roller Frame
Undock the printer from the optional Tray 2 Base. (page 4-8). Remove the Fuser (page 4-49). Remove the Top Cover (Phaser 3330 only, page 4-18). Remove the Lower Middle Cover (WorkCentre 3335/3345 only, page 4-25). Press up on the tab of the 65 Exit Gear (Parts List 3.1A Frame (2 of…
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Page 241
Release the Exit Roller Shaft Bearing boss, rotate the bearing, and lift the Exit Roller (Parts List 3.1A Frame (2 of 2), PL 3.1A.34) up and out of the printer. s3320-263 4-56 Phaser 3330 and WorkCentre 3335/3345 Xerox Internal Use Only Service Manual… -
Page 242: Exit Rollers
4-55). Slide the Exit Roller(s) (Parts List 3.4 Rear Frame, PL 3.4.7) off of the Exit Roller Frame (Parts List 3.1A Frame (2 of 2), PL 3.1A.34). s3320-263 Xerox Internal Use Only Phaser 3330 and WorkCentre 3335/3345 4-57 Service Manual…
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Page 243: Main Drive
Slide the Coupler Bar towards the front of the printer until it releases from the guides in the Feed Drive Assembly. s3320-058 Rotate the Coupler Bar and release it from the Cam Coupler. 4-58 Phaser 3330 and WorkCentre 3335/3345 Xerox Internal Use Only Service Manual…
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Page 244
Service Parts Disassembly s3320-059 Remove 6 screws (silver, flanged, tap, 10 mm), and remove the Main Drive Assembly. (Parts List 3.5 Drive, PL 3.5.18) s3320-083 Xerox Internal Use Only Phaser 3330 and WorkCentre 3335/3345 4-59 Service Manual… -
Page 245
10. Disconnect P/J1 from the Main Motor and remove the Main Drive Unit. (Parts List 3.5 Drive, PL 3.5.18). P/J1 s3320-084 Replacement Note: Tighten the Main Drive screws in the order shown above. 4-60 Phaser 3330 and WorkCentre 3335/3345 Xerox Internal Use Only Service Manual… -
Page 246: Main Drive Motor
Remove the Main Drive Assembly (page 4-58). Remove the 4 screws (silver, metal, 6 mm) that secure the Main Drive Motor (Parts List 3.5 Drive, PL 3.5.1). s3320-197 Xerox Internal Use Only Phaser 3330 and WorkCentre 3335/3345 4-61 Service Manual…
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Page 247: Rdcn 23/23 Gear And Dr 19 Swing Gear
Remove the Rear Door (page 4-13). Remove the Right Side Cover (page 4-17). Remove the HVPS (page 4-75). Remove the SMPS (page 4-74). Remove the SMPS insulation. s3320-160 s3320-159 4-62 Phaser 3330 and WorkCentre 3335/3345 Xerox Internal Use Only Service Manual…
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Page 248
Service Parts Disassembly Phaser 3330: Remove 2 screw (silver, pan head, sheet metal, 6mm), and 2 screws (silver, flanged, tap, 10 mm) and remove the SMPS L shield. WorkCentre 3335/3345: Remove 2 screws (silver, sheet metal, 6mm) and 2 screw (silver, flanged, tap, 10 mm) and remove the SMPS L shield. -
Page 249
12. Remove the RDCN 23/23 Gear. 13. Remove the lock washer and the DR 19 Swing Gear. DR 19 Swing Gear RDCN 23/23 Gear DR 19 Swing Gear Duplex Swing Bracket s3320-162 4-64 Phaser 3330 and WorkCentre 3335/3345 Xerox Internal Use Only Service Manual… -
Page 250: Electrical
Service Parts Disassembly Electrical Main PWB Parts List 1.0 Phaser 3330 Main, Parts List 6.1 WorkCentre 3335/3345 Main WARNING: Do not perform repair activities with the power on or electrical power supplied to the machine. The machine could activate and cause serious personal injury when the power is on or electrical power is supplied.
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Page 251
If device billing plan should be Metered, then follow the steps below for converting the machine back to Metered (all spare Main PWB’s are configured as SOLD): WC3335/WC3345: 4-66 Phaser 3330 and WorkCentre 3335/3345 Xerox Internal Use Only Service Manual… -
Page 252
21. Ask the customer to restore Cloned settings. 22. Ask the customer to import their Address Book & Local Users Database (for authentication). This concludes the Main PWB Replacement Procedure. Xerox Internal Use Only Phaser 3330 and WorkCentre 3335/3345 4-67 Service Manual… -
Page 253: Wireless (Wi-Fi) Board
Remove the Top Cover (Phaser 3330 page 4-18) or (WorkCentre 3335/3345 page 4-21) Disconnect P/J1220 (WorkCentre 3335/3345) or P/J1221(Phaser 3330). a) For WorkCentre 3335/3345: Remove 1 screw (silver, flanged, tapping, 10 mm) and remove the Wireless Board (Parts List 6.1 WorkCentre 3335/3345 Main, PL 6.1.17).
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Page 254
Service Parts Disassembly b) For Phaser 3330: Disconnect tabs and lift the Wireless Board out of the printer Xerox Internal Use Only Phaser 3330 and WorkCentre 3335/3345 4-69 Service Manual… -
Page 255: Control Panel Board (Phaser 3330)
Service Parts Disassembly Control Panel Board (Phaser 3330) Parts List 1.1 Phaser 3330 Top Cover WARNING: Do not perform repair activities with the power on or electrical power supplied to the machine. The machine could activate and cause serious personal injury when the power is on or electrical power is supplied.
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Page 256: Lcd (Phaser 3330)
Service Parts Disassembly LCD (Phaser 3330) Parts List 1.1 Phaser 3330 Top Cover 1. Remove the Top Cover (Parts List 1.0 Phaser 3330 Main, PL 1.0.13) and turn it over. Parts List 1.1 Phaser 3330 Top Cover, 2. Remove the Exit Cover (2 screws) PL 1.1)
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Page 257
OPE Joint. Be sure that this cable is fully installed. A small pair of needle nose pliers may be needed. No information will be displayed on the LCD is this cable is not completely seated. See following picture. 4-72 Phaser 3330 and WorkCentre 3335/3345 Xerox Internal Use Only Service Manual… -
Page 258: Control Panel Assembly And Key Pwb (Workcentre 3335/3345)
Carefully turn over the Control Panel Cover, and disconnect the ribbon cable. Remove 5 screws and remove the Key PWB (Parts List 10.1 WorkCentre 3335/3345 Control Panel, PL 10.1.21) Remove screws Xerox Internal Use Only Phaser 3330 and WorkCentre 3335/3345 4-73 Service Manual…
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Page 259: Smps
Service Parts Disassembly SMPS Parts List 1.0 Phaser 3330 Main Parts List 6.1 WorkCentre 3335/3345 Main WARNING: Do not perform repair activities with the power on or electrical power supplied to the machine. The machine could activate and cause serious personal injury when the power is on or electrical power is supplied.
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Page 260: Hvps
2), PL 3.1A.33) . Remove the Upper Middle Cover (page 4-23). Unplug the connector on the HVPS Board (Parts List 3.1A Frame (2 of 2), PL 3.1A.33) . s3320-089 Xerox Internal Use Only Phaser 3330 and WorkCentre 3335/3345 4-75 Service Manual…
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Page 261: Speaker And Fax Board
4-15). Remove the Right Cover (page 4-17). Remove the Scanner (page 4-103). Remove screws (2) and lift the Fax board cover off of the Fax Board (page 4-76). 4-76 Phaser 3330 and WorkCentre 3335/3345 Xerox Internal Use Only Service Manual…
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Page 262
10. Disconnect the Modem Interface Cable at P/J1 and the speaker cable at P/J2. 11. Remove 3 screws (silver, flanged, tapping, 10 mm) and remove the Fax Board. P/J 1 SCREWS (3) Xerox Internal Use Only Phaser 3330 and WorkCentre 3335/3345 4-77 Service Manual… -
Page 263: Modem (Fax) Interface Cable
Disconnect the Modem Interface Cable at P/J1 on the Fax Board. Remove the Upper Middle Cover (page 4-23). 10. Disconnect CN9 or CN26 to remove the Modem Interface cable. CN9 (3315) CN26 (3325) P/J1 s3320-256 4-78 Phaser 3330 and WorkCentre 3335/3345 Xerox Internal Use Only Service Manual…
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Page 264: Dadf Board (3345 Only)
Parts List 8.1 WorkCentre 3345 SCANNER and DADF Remove the DADF Assembly (page 4-116). Remove 4 screws (silver, flanged, tapping, 10 mm) from the bottom of the DADF. s3320-108 Xerox Internal Use Only Phaser 3330 and WorkCentre 3335/3345 4-79 Service Manual…
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Page 265
Service Parts Disassembly Remove the Feed Tray. Remove 3 screws (silver, flanged, tap, 10 mm) from the bottom of the assembly. s3320-112 4-80 Phaser 3330 and WorkCentre 3335/3345 Xerox Internal Use Only Service Manual… -
Page 266
Remove the DADF Rear Cover. Disconnect all harnesses, remove 2 screws (silver, flanged, tap, 10 mm), and remove the DADF Board (Parts List 8.1 WorkCentre 3345 SCANNER and DADF, PL 8.1.8). s3320-257 Xerox Internal Use Only Phaser 3330 and WorkCentre 3335/3345 4-81 Service Manual… -
Page 267: Adf Board
Do steps 1-4 in the Preparation section (page 4-3). Undock the printer from the optional Tray 2 Base. (page 4-8). Remove the Front Door (page 4-13). 4-82 Phaser 3330 and WorkCentre 3335/3345 Xerox Internal Use Only Service Manual…
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Page 268
(page 4-13). Remove the Left Cover (page 4-15). Remove the Right Cover (page 4-17). Remove the Top Cover, Phaser 3330 only, (page 4-18). Remove the Scanner, WorkCentre 3335/3345 only, (page 4-103). Remove the A4 Middle Platen, WorkCentre 3335/3345 only, (page 4-107). -
Page 269
Lower CRUM Holder (Parts List 3.1 Frame (1 of 2), PL 3.1.12). s3320-177 12. Remove the CRUM Terminal(s) (Parts List 3.1 Frame (1 of 2), PL 3.1.11). s3320-178 4-84 Phaser 3330 and WorkCentre 3335/3345 Xerox Internal Use Only Service Manual… -
Page 270
Service Parts Disassembly 13. Disengage the wires from the Upper CRUM Holder (Parts List 3.1 Frame (1 of 2), PL 3.1.10) to remove it. s3320-179 Xerox Internal Use Only Phaser 3330 and WorkCentre 3335/3345 4-85 Service Manual… -
Page 271: Smps Fan
Undock the printer from the optional Tray 2 Base. (page 4-8). Remove the Scanner Assembly, WorkCentre 3335/3345, (page 4-103). Remove Right Cover (page 4-17). Remove the Control Panel, Phaser 3330 only, (page 4-70). 4-86 Phaser 3330 and WorkCentre 3335/3345 Xerox Internal Use Only Service Manual…
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Page 272
Service Parts Disassembly Disconnect all connectors on the Main PWB, Phaser 3330 (Parts List 1.0 Phaser 3330 Main, PL 1.0.7), WorkCentre 3335/3345 (Parts List 6.1 WorkCentre 3335/3345 Main, PL 6.1.7). Xerox Internal Use Only Phaser 3330 and WorkCentre 3335/3345 4-87… -
Page 273
Remove 1 screw (silver, flanged, tap, 10 mm) and pull the Main PWB plate out enough to remove the fan (Parts List 3.1A Frame (2 of 2), PL 3.1A.57) and fan wire. s3320-093 4-88 Phaser 3330 and WorkCentre 3335/3345 Xerox Internal Use Only Service Manual… -
Page 274: Exhaust Fan
Unplug P/J22 on the Main PWB and unthread the cable. Remove the screw and pull the Exhaust Fan (Parts List 3.1A Frame (2 of 2), PL 3.1A.27) out of the printer. P/J22 s3320-094 Remove the Screw Xerox Internal Use Only Phaser 3330 and WorkCentre 3335/3345 4-89 Service Manual…
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Page 275: Sensors And Switches
Service Parts Disassembly Sensors and Switches Out-bin Full Sensor Parts List 1.1 Phaser 3330 Top Cover Parts List 6.2 WorkCentre 3335/3345 Middle Cover WARNING: Do not perform repair activities with the power on or electrical power supplied to the machine. The machine could activate and cause serious personal injury when the power is on or electrical power is supplied.
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Page 276: Registration Sensor And Feed Sensor
Remove the Drum Cartridge (page 4-5). Remove Tray 1 (page 4-6). Remove the Duplex Unit (page 4-7). Remove 2 screws (silver, flanged, tap, 10 mm) and remove the sensor cover. s3320-096 Xerox Internal Use Only Phaser 3330 and WorkCentre 3335/3345 4-91 Service Manual…
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Page 277
Service Parts Disassembly Disconnect the sensor connection to remove the sensor. Registration Sensor (P/J37): P/J37 s3320-097 Feed Sensor (P/J38): P/J38 s3320-098 4-92 Phaser 3330 and WorkCentre 3335/3345 Xerox Internal Use Only Service Manual… -
Page 278: Feed Actuator Spring
Before performing this step, note where the Feed Actuator Spring hooks into the frame. Remove 2 screws (silver, flanged, tap, 10 mm) and remove the sensor cover. s3320-096 Xerox Internal Use Only Phaser 3330 and WorkCentre 3335/3345 4-93 Service Manual…
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Page 279
(Parts List 3.1A Frame (2 of 2), PL 3.1A.19). Press the tab and remove the Feed Actuator (Parts List 3.1A Frame (2 of 2), PL 3.1A.19). TABS s3320-099 4-94 Phaser 3330 and WorkCentre 3335/3345 Xerox Internal Use Only Service Manual… -
Page 280: Paper Empty Sensor
Remove the Duplex Unit (page 4-7). Place the machine in its back. Remove 2 screws (silver, flanged, tap, 10 mm) and remove the Paper Empty Sensor cover. s3320-100 Xerox Internal Use Only Phaser 3330 and WorkCentre 3335/3345 4-95 Service Manual…
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Page 281
Service Parts Disassembly Unplug P/J36 and remove the Paper Empty Sensor (Parts List 8.3 WorkCentre 3345 Upper DADF, PL 8.3.3). P/J36 s3320-101 4-96 Phaser 3330 and WorkCentre 3335/3345 Xerox Internal Use Only Service Manual… -
Page 282: Exit Sensor And Exit Sensor Holder
Undock the printer from the optional Tray 2 Base. (page 4-8). Remove Tray 1 (page 4-6). Remove the Duplex Unit (page 4-7). Remove the Rear Door (page 4-13). Remove 2 screws (silver, metal, 6mm). s3320-081 Xerox Internal Use Only Phaser 3330 and WorkCentre 3335/3345 4-97 Service Manual…
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Page 283
Service Parts Disassembly Open the Fuser levers. s3320-076 Push the Rear Frame levers down. s3320-077 4-98 Phaser 3330 and WorkCentre 3335/3345 Xerox Internal Use Only Service Manual… -
Page 284
Service Parts Disassembly Unthread the Exit Sensor harness from the first guide and unplug P/J35 from the sensor. P/J35 s3320-258 10. Disconnect the hooks and remove the Exit Sensor. s3320-259 Xerox Internal Use Only Phaser 3330 and WorkCentre 3335/3345 4-99 Service Manual… -
Page 285
Service Parts Disassembly 11. Squeeze the tabs and remove the Exit Sensor Holder (Parts List 3.1A Frame (2 of 2), PL 3.1A.36) s3320-260 4-100 Phaser 3330 and WorkCentre 3335/3345 Xerox Internal Use Only Service Manual… -
Page 286: Coupler Bar
Remove the Left Side Cover, (page 4-15). Slide the Coupler Bar towards the front of the printer until it releases from the guides in the Feed Drive Assembly. s3320-058 Xerox Internal Use Only Phaser 3330 and WorkCentre 3335/3345 4-101 Service Manual…
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Page 287
Service Parts Disassembly Rotate the Coupler Bar to release it. s3320-059 4-102 Phaser 3330 and WorkCentre 3335/3345 Xerox Internal Use Only Service Manual… -
Page 288: Workcentre 3335/3345 Scanner
Remove the Right Cover (page 4-17). Remove the ADF/DADF Assembly. WorkCentre 3335 (page 4-138); or WorkCentre 3345 (page 4-116) Remove 4 screws (silver, flanged, tap, 10 mm) at the rear. Xerox Internal Use Only Phaser 3330 and WorkCentre 3335/3345 4-103 Service Manual…
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Page 289
10. Remove 2 screws. 11. Disconnect CN16, 25, 27, 33 and 37 on the Main PWB. CN33 CN37 CN16 CN25 CN27 12. Lift the Scanner Assembly off of the printer. 4-104 Phaser 3330 and WorkCentre 3335/3345 Xerox Internal Use Only Service Manual… -
Page 290: Upper Platen
Remove 9 screws (flanged, tap, 10 mm). Release all of the catches from the back of the assembly and remove the Upper Platen Assembly (Parts List 9.2 WorkCentre 3335/3345 Platen, PL 9.2.1). Xerox Internal Use Only Phaser 3330 and WorkCentre 3335/3345 4-105 Service Manual…
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Page 291: Lower Platen
Do steps 1-4 in the Preparation section (page 4-3). Remove the Scanner (page 4-103). Remove the Upper Platen (page 4-105). Remove the A4 Middle Platen (page 4-107) from the Lower Platen. 4-106 Phaser 3330 and WorkCentre 3335/3345 Xerox Internal Use Only Service Manual…
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Page 292: A4 Middle Platen
Remove 9 screws (flanged, tap, 10 mm). Release all of the catches from the back of the assembly and remove the Upper Platen Assembly (Parts List 9.2 WorkCentre 3335/3345 Platen, PL 9.2.1). Xerox Internal Use Only Phaser 3330 and WorkCentre 3335/3345 4-107 Service Manual…
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Page 293
10. Unthread the wire harness and the ribbon cable that pass through the lower scan frame and remove the A4 Middle Platen (Parts List 9.2 WorkCentre 3335/3345 Platen, PL 9.2.7). 11. Remove the platen glass (Parts List 9.2 WorkCentre 3335/3345 Platen, PL 9.2.5). 4-108 Phaser 3330 and WorkCentre 3335/3345 Xerox Internal Use Only Service Manual… -
Page 294: Scanner Contact Image Sensor (Workcentre 3335/3345)
Remove the Control Panel (page 4-73). Remove the A4 Middle Platen (page 4-107). Unplug the ribbon cable from the Contact Image Sensor (Parts List 9.2 WorkCentre 3335/3345 Platen, PL 9.2.10). s3320-181 Xerox Internal Use Only Phaser 3330 and WorkCentre 3335/3345 4-109 Service Manual…
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Page 295
Service Parts Disassembly Release the tab and remove the CIS Guide. s3320-182 4-110 Phaser 3330 and WorkCentre 3335/3345 Xerox Internal Use Only Service Manual… -
Page 296: Scanner Scan Motor (Workcentre 3335/3345)
Do steps 1-4 in the Preparation section (page 4-3). Remove the DADF/ADF, WorkCentre 3345 (page 4-116); WorkCentre 3335 (page 4-138). Remove the Control Panel (page 4-73). Remove the A4 Middle Platen (page 4-107). Xerox Internal Use Only Phaser 3330 and WorkCentre 3335/3345 4-111 Service Manual…
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Page 297
(Parts List 9.2 WorkCentre 3335/3345 Platen, PL 9.2.14). Remove 3 screws (silver, flanged, tap, 10 mm) and remove the Scan Motor (Parts List 9.2 WorkCentre 3335/3345 Platen, PL 9.2.14). s3320-184 4-112 Phaser 3330 and WorkCentre 3335/3345 Xerox Internal Use Only Service Manual… -
Page 298: Home Position Sensor (Workcentre 3335/3345)
Remove the DADF/ADF, WorkCentre 3345 (page 4-116); WorkCentre 3335 (page 4-138). Remove the Control Panel (page 4-73). Remove the A4 Middle Platen (page 4-107). Unplug P/J42 and remove the Home Position Sensor. Xerox Internal Use Only Phaser 3330 and WorkCentre 3335/3345 4-113 Service Manual…
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Page 299: Timing Gear Belt (Workcentre 3335/3345)
(page 4-73). Remove the A4 Middle Platen (page 4-107). Disengage the Timing Gear Belt (Parts List 9.2 WorkCentre 3335/3345 Platen, PL 9.2.13) from the scan drive gear. s3320-186 4-114 Phaser 3330 and WorkCentre 3335/3345 Xerox Internal Use Only Service Manual…
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Page 300
Service Parts Disassembly Disengage the tabs and remove the belt clip, and then remove the Timing Gear Belt (Parts List 9.2 WorkCentre 3335/3345 Platen, PL 9.2.13). s3320-187 Xerox Internal Use Only Phaser 3330 and WorkCentre 3335/3345 4-115 Service Manual… -
Page 301: Workcentre 3345 Dadf
Do steps 1-4 in the Preparation section (page 4-3). Open the DADF unit. Remove the connector cover (Parts List 8.1 WorkCentre 3345 SCANNER and DADF, PL 8.1.4) and unplug the 2 connectors. 4-116 Phaser 3330 and WorkCentre 3335/3345 Xerox Internal Use Only Service Manual…
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Page 302: Dadf Cover
(Parts List 8.1A WorkCentre 3345 DADF, PL 8.1A.20). DADF Cover Parts List 8.1 WorkCentre 3345 SCANNER and DADF Release the Boss on each side and remove the DADF Cover. s3320-106 Xerox Internal Use Only Phaser 3330 and WorkCentre 3335/3345 4-117 Service Manual…
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Page 303: Dadf Pick Up Unit
(page 4-117). Release the shaft holders (2). s3320-130 Remove the spring and then remove the DADF Pick Up Unit (Parts List 8.1A WorkCentre 3345 DADF, PL 8.1A.16). s3320-131 4-118 Phaser 3330 and WorkCentre 3335/3345 Xerox Internal Use Only Service Manual…
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Page 304: Dadf Board
Parts List 8.1 WorkCentre 3345 SCANNER and DADF Remove the DADF (page 4-116) Remove the DADF Input Tray. Remove 2 screws. Remove the DADF Rear Cover (Parts List 8.1A WorkCentre 3345 DADF, PL 8.1A.10). Xerox Internal Use Only Phaser 3330 and WorkCentre 3335/3345 4-119 Service Manual…
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Page 305
DADF, PL 8.1A.13) and unlace the wiring. Remove 2 screws that secure the DADF Board (Parts List 8.1A WorkCentre 3345 DADF, PL 8.1A.13) and remove the board. s3320-257 4-120 Phaser 3330 and WorkCentre 3335/3345 Xerox Internal Use Only Service Manual… -
Page 306: Dadf Drive
Parts List 8.5 WorkCentre 3345 Drive DADF Remove the DADF (page 4-116) Remove the DADF Cover (page 4-117). Remove 6 screws (silver, flanged, tap, 10 mm) from the bottom of the DADF. Xerox Internal Use Only Phaser 3330 and WorkCentre 3335/3345 4-121 Service Manual…
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Page 307
Service Parts Disassembly Remove the DADF Input Tray. Remove the DADF Front Cover (Parts List 8.1A WorkCentre 3345 DADF, PL 8.1A.6) (4 screws removed earlier in this procedure). 4-122 Phaser 3330 and WorkCentre 3335/3345 Xerox Internal Use Only Service Manual… -
Page 308
Remove 3 screws (silver, flanged, tap, 10 mm), 2 from the top of the DADF and 1 from the bottom. Disconnect all connections on the DADF Board (Parts List 8.1A WorkCentre 3345 DADF, PL 8.1A.13) and unlace the wiring. CN10 s3320-113 Xerox Internal Use Only Phaser 3330 and WorkCentre 3335/3345 4-123 Service Manual… -
Page 309
Remove the 3 screws Disconnect P/J100. Remove 3 screws (silver, flanged, tap, 10 mm) and release the DADF Drive (Parts List 8.5 WorkCentre 3345 Drive DADF, PL 8.5.8). P/J100 s3320-115 4-124 Phaser 3330 and WorkCentre 3335/3345 Xerox Internal Use Only Service Manual… -
Page 310: Dadf White Bar Plate
DADF, PL 8.2.2), be careful not to lose these springs. Lift up the DADF and disconnect the White Bar Plate bosses and remove the White Bar Plate (Parts List 8.2 WorkCentre 3345 Lower DADF, PL 8.2.2). s3200-190 Xerox Internal Use Only Phaser 3330 and WorkCentre 3335/3345 4-125 Service Manual…
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Page 311: Dadf Registration Sensor, Dadf Feed Sensor
DADF Registration Sensor, DADF Feed Sensor Parts List 8.2 WorkCentre 3345 Lower DADF Remove the DADF (page 4-116) Remove 6 screws (silver, flanged, tap, 10 mm) from the bottom of the DADF. 4-126 Phaser 3330 and WorkCentre 3335/3345 Xerox Internal Use Only Service Manual…
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Page 312
Service Parts Disassembly Remove the DADF Cover (page 4-117). s3320-106 Remove the DADF Input Tray. Xerox Internal Use Only Phaser 3330 and WorkCentre 3335/3345 4-127 Service Manual… -
Page 313
Service Parts Disassembly Remove the DADF Rear Cover. 4-128 Phaser 3330 and WorkCentre 3335/3345 Xerox Internal Use Only Service Manual… -
Page 314
Service Parts Disassembly Remove the DADF Front Cover (4 screws removed earlier in this procedure). Remove 3 screws (silver, flanged, tap, 10 mm) from the bottom of the DADF. s3320-112 Xerox Internal Use Only Phaser 3330 and WorkCentre 3335/3345 4-129 Service Manual… -
Page 315
Disconnect the Upper DADF boss at the rear of the printer, and then tilt the Upper ADF up. Caution: Do not damage wires in this area. Remove 2 screws (silver, flanged, tap, 10 mm) and then remove the DADF Middle Cover. s3320-133 4-130 Phaser 3330 and WorkCentre 3335/3345 Xerox Internal Use Only Service Manual… -
Page 316
Service Parts Disassembly 10. Unplug the wire connector of the sensor that is being replaced and remove the sensor. Feed Sensor (P/J51): s3320-134 Registration Sensor (P/J52): s3320-135 Xerox Internal Use Only Phaser 3330 and WorkCentre 3335/3345 4-131 Service Manual… -
Page 317: Dadf Feed Roller
Disconnect the Upper ADF boss at the back side of the printer, and then tilt the Upper ADF up. Caution: Do not damage wires in this area. Remove 2 screws (silver, flanged, tap, 10 mm) and then remove the DADF Middle Cover. s3320-133 4-132 Phaser 3330 and WorkCentre 3335/3345 Xerox Internal Use Only Service Manual…
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Page 318
Service Parts Disassembly Lift up the DADF Lower Cover and remove 1 e-ring. Xerox Internal Use Only Phaser 3330 and WorkCentre 3335/3345 4-133 Service Manual… -
Page 319
Service Parts Disassembly Release the Feed Gear tab and remove the gear. s3320-268 Remove 1 e-ring and remove the DADF Feed Roller. s3320-267 4-134 Phaser 3330 and WorkCentre 3335/3345 Xerox Internal Use Only Service Manual… -
Page 320: Dadf Lifting Solenoid
Remove the DADF (page 4-116) Remove 6 screws (silver, flanged, tap, 10 mm) from the bottom of the DADF. Remove the DADF Cover (page 4-117). Remove the DADF Input Tray. Xerox Internal Use Only Phaser 3330 and WorkCentre 3335/3345 4-135 Service Manual…
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Page 321
Remove the DADF Rear Cover. Disconnect P/J6, remove 2 screws (silver, sheet metal, 6 mm) and remove the Lifting Solenoid (Parts List 8.1A WorkCentre 3345 DADF, PL 8.1A.19). 4-136 Phaser 3330 and WorkCentre 3335/3345 Xerox Internal Use Only Service Manual… -
Page 322: Dadf Separator Pad
Parts List 8.1A WorkCentre 3345 DADF Open the DADF Cover. Use a screwdriver to lift up the DADF Separator Pad, and then disengage the DADF Separator Pad to remove it. s3320-144 Xerox Internal Use Only Phaser 3330 and WorkCentre 3335/3345 4-137 Service Manual…
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Page 323: Workcentre 3335 Adf
The machine could activate and cause serious personal injury when the power is on or electrical power is supplied. Do steps 1-4 in the Preparation section (page 4-3). Open the ADF unit. Remove the connector cover and unplug the connector. s3320-104 4-138 Phaser 3330 and WorkCentre 3335/3345 Xerox Internal Use Only Service Manual…
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Page 324
Service Parts Disassembly The ADF will detach from the base by pulling straight up. It will come out of the platen.Firmly Lift straight up and release the ADF. s3320-105 Xerox Internal Use Only Phaser 3330 and WorkCentre 3335/3345 4-139 Service Manual… -
Page 325: Adf Pick Up Assembly (Workcentre 3335)
Lift the ADF Open Cover. Remove 3 e-rings (colored black). While rotating the drive gear, pull the shaft in the direction of the arrow and remove the ADF Pick Up Assembly. s3320-188 4-140 Phaser 3330 and WorkCentre 3335/3345 Xerox Internal Use Only Service Manual…
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Page 326: Adf Paper Path Assembly (Workcentre 3335)
Remove 4 screws (silver, plastic tap, 8 mm). Unthread the wire harness and remove the Paper Path Assembly. Replacement Note: Reattach the ADF Top Cover before reinstalling the Paper Path Assembly. Xerox Internal Use Only Phaser 3330 and WorkCentre 3335/3345 4-141 Service Manual…
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Page 327: White Bar
The White Bar Plate has two springs beneath it. When removing the White Bar Plate, be careful to not lose these springs. Lift up the ADF, disconnect the White Bar Plate bosses and remove the White Bar Plate. s3200-190 4-142 Phaser 3330 and WorkCentre 3335/3345 Xerox Internal Use Only Service Manual…
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Page 328: Adf Drive (Workcentre 3335)
Remove the Paper Path Assembly (page 4-141). Disconnect P/J1 on the ADF Drive. Remove 2 screws (sheet metal, silver, 3 mm) and remove the ADF Drive. P/J1 s3320-193 Xerox Internal Use Only Phaser 3330 and WorkCentre 3335/3345 4-143 Service Manual…
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Page 329: Adf Input Tray (Workcentre 3335)
Do steps 1-4 in the Preparation section (page 4-3). Open the ADF top cover. Pull and release the rear hinges of the Input Tray. 4-144 Phaser 3330 and WorkCentre 3335/3345 Xerox Internal Use Only Service Manual…
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Page 330: Adf Front/Rear Cover (Workcentre 3335)
Do steps 1-4 in the Preparation section (page 4-3). Remove the ADF Assembly (page 4-138). Remove 6 screws (tap, 8 mm) from the bottom of the ADF. Xerox Internal Use Only Phaser 3330 and WorkCentre 3335/3345 4-145 Service Manual…
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Page 331
In the next step, a small flat blade Screwdriver will make the removal much easier. Remove the Front Cover from the bottom of the ADF and remove the Rear Cover from the top of the ADF. 4-146 Phaser 3330 and WorkCentre 3335/3345 Xerox Internal Use Only Service Manual… -
Page 332: Optional Cassette
Parts List 12.2 Optional Tray Cassette A/S Assy Disconnect the Optional Tray harness. Lift printer from the Optional Tray. Remove the Cassette. Remove the Optional Tray 2 Front Cover. Xerox Internal Use Only Phaser 3330 and WorkCentre 3335/3345 4-147 Service Manual…
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Page 333: Optional Tray 2 Left Side Cover
Pry the cover off of the round pin at the top and square pin on the bottom of the Left Cover (Parts List 12.1 Optional Tray 2 Feeder Main, PL 12.1.3). Round pin s3320-195 square pin 4-148 Phaser 3330 and WorkCentre 3335/3345 Xerox Internal Use Only Service Manual…
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Page 334: Optional Tray 2 Right Side Cover
Remove 2 screws (silver, metal, hex-head, with flange, 7 mm) from the Right Side Cover. Starting at the rear of the Right Side Cover, disconnect the tabs and remove the Right Side Cover. Xerox Internal Use Only Phaser 3330 and WorkCentre 3335/3345 4-149 Service Manual…
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Page 335: Optional Tray 2 Main Board
Remove the Optional Tray 2 Right Side Cover (page 4-149) Unplug all connectors on the Optional Tray 2 main board. Remove 4 screws. Release the Option Tray 2 Main Board. 4-150 Phaser 3330 and WorkCentre 3335/3345 Xerox Internal Use Only Service Manual…
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Page 336: Optional Tray 2 Main Motor
Remove the Optional Tray 2 Right Side Cover (page 4-149). Unplug the motor connector, and remove 4 screws. Release the Optional Tray 2 Main Motor (Parts List 12.3 Optional Tray Frame ETS, PL 12.3.7). Xerox Internal Use Only Phaser 3330 and WorkCentre 3335/3345 4-151 Service Manual…
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Page 337: Optional Tray 2 Clutch
Remove the Optional Tray 2 Right Side Cover (page 4-149). Unplug the Clutch connector. Remove 2 E-rings and 2 Bushings. Remove 2 screws and release the clutch bracket.. Remove the Optional Tray 2 Clutch. 4-152 Phaser 3330 and WorkCentre 3335/3345 Xerox Internal Use Only Service Manual…
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Page 338: Optional Tray 2 Pick Up_Forward Roller
Remove the cassette from the Optional Tray 2 feeder, and view from the bottom (or turn the feeder over). Release the pick-up / forward roller while pulling the small tap. Xerox Internal Use Only Phaser 3330 and WorkCentre 3335/3345 4-153 Service Manual…
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Page 339: Optional Tray 2 Reverse Roller
Parts List 12.2 Optional Tray Cassette A/S Assy Remove the Optional Tray 2 cassette and open the cassette cover. 3. Pull on tab and release roller. Release the reverse roller while pulling the small tab. 4-154 Phaser 3330 and WorkCentre 3335/3345 Xerox Internal Use Only Service Manual…
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Page 340: Optional Tray 2 Main Drive Unit
Remove the Optional Tray 2 clutch bracket. (page 4-152). Unplug the main motor connector. Remove 4 screws. Remove the Optional Tray 2 Main Drive Unit (Parts List 12.3 Optional Tray Frame ETS, PL 12.3.7). Xerox Internal Use Only Phaser 3330 and WorkCentre 3335/3345 4-155 Service Manual…
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Page 341: Optional Tray 2 Lift Assy
Remove the Locking Pin Lift the Optional Tray 2 Lift Assy. from under the Tray Borad. Disconnect the Lift Assembly’s plug/jack and remove the Optional Tray 2 Lift Assembly. 4-156 Phaser 3330 and WorkCentre 3335/3345 Xerox Internal Use Only Service Manual…
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Page 342: Optional Tray 2 Pick Up Unit
Remove the Optional Tray 2 Right Side Cover (page 4-149). Remove the Optional Tray 2 main drive unit (page 4-155) Unplug the connectors from the right side. Remove 4 screws Xerox Internal Use Only Phaser 3330 and WorkCentre 3335/3345 4-157 Service Manual…
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Page 343
Service Parts Disassembly Release the Optional Tray 2 Pick-Up Unit (Parts List 12.3 Optional Tray Frame ETS, PL 12.3.1). 4-158 Phaser 3330 and WorkCentre 3335/3345 Xerox Internal Use Only Service Manual… -
Page 344: Pick-Up Empty Feed Sensor
Parts List 12.3 Optional Tray Frame ETS Remove the Optional Tray 2 Pick-Up Unit (4-157) Unplug the appropriate connector for the Sensor being serviced Remove the desired Sensor. Xerox Internal Use Only Phaser 3330 and WorkCentre 3335/3345 4-159 Service Manual…
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Page 345
Service Parts Disassembly 4-160 Phaser 3330 and WorkCentre 3335/3345 Xerox Internal Use Only Service Manual… -
Page 346: Parts Lists
Serial Number Format • Using the Parts List • Parts List 1.0 Phaser 3330 Main • Parts List 1.1 Phaser 3330 Top Cover • Parts List 1.2 Right Cover • Parts List 1.3 Front Cover Assembly • Parts List 3.1 Frame (1 of 2) •…
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Page 347: Serial Number Format
Parts Lists Serial Number Format Changes to Xerox products are made to accommodate improved components. When ordering parts include this information: • Component’s part number • Product type or model number • Serial Number of the printer The serial number is located on the right-side frame near the Fuser.
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Page 348: Using The Parts List
X through Y. For example, “1 (with 2~4)” means part 1 consists of part 2, part 3, and part 4. Note: Only parts with part numbers are available for ordering. Parts without part numbers are available on the parent assembly. Xerox Internal Use Only Phaser 3330 and WorkCentre 3335/3345 Service Manual…
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Page 349: Parts List 1.0 Phaser 3330 Main
Parts Lists Parts List 1.0 Phaser 3330 Main Phaser 3330 and WorkCentre 3335/3345 Xerox Internal Use Only Service Manual…
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Page 350
Parts Lists Parts List 1.0 Phaser 3330 Main Item Name Part Number 002N03326 Front Cover Assembly (REF: PL 1.3) Tray 1 Cassette Assembly (REF: PL 5.1) 050N00694 Right Cover Assembly 002N03325 Main Frame (REF: PL 3.1) Left Cover 002N03324 SMPS (110V) -
Page 351: Parts List 1.1 Phaser 3330 Top Cover
Parts Lists Parts List 1.1 Phaser 3330 Top Cover Phaser 3330 and WorkCentre 3335/3345 Xerox Internal Use Only Service Manual…
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Page 352
Parts Lists PL 1.1 Phaser 3330 Top Cover Item Name Part Number Tape Screw 144N00219 CBF Harness LCD Flat Cable Wire Harness-SPF NFC Host Wire Harness-SFP OPE Wire Harness-BLU Bin Full Stacker Main Stacker LCD Holder Key Holder LCD Ground… -
Page 353
Parts Lists Item Name Part Number Backlight Lens Sub M Stacker PMO BLU PBA 140N63803 OPE PBA 140N63802 OPE Joint PBA Sub 140N63804 Protect Sheet Top Cover 002N03323 Phaser 3330 and WorkCentre 3335/3345 Xerox Internal Use Only Service Manual… -
Page 354: Parts List 1.2 Right Cover
Parts Lists Parts List 1.2 Right Cover Xerox Internal Use Only Phaser 3330 and WorkCentre 3335/3345 Service Manual…
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Page 355
Parts Lists Parts List 1.2 Right Cover Item Name Part Number Right Cover SCF Cover Right Cover Assembly Refer to PL 1.0, Item 3 (page 5-4) 5-10 Phaser 3330 and WorkCentre 3335/3345 Xerox Internal Use Only Service Manual… -
Page 356: Parts List 1.3 Front Cover Assembly
Parts Lists Parts List 1.3 Front Cover Assembly Xerox Internal Use Only Phaser 3330 and WorkCentre 3335/3345 5-11 Service Manual…
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Page 357
Rack Pinion Gear (FX) MP Lower Tray Upper Tray MP Extension Tray Front Cover Assembly 002N03326 Note: Move the Tag Matrix Label to the new Front Cover Assembly. 5-12 Phaser 3330 and WorkCentre 3335/3345 Xerox Internal Use Only Service Manual… -
Page 358: Parts List 3.1 Frame (1 Of 2)
Parts Lists Parts List 3.1 Frame (1 of 2) Xerox Internal Use Only Phaser 3330 and WorkCentre 3335/3345 5-13 Service Manual…
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Page 359
007N01826 Feed Drive (REF: PL 3.6) 022N02858 Clutch Spacer Electric Clutch (Bypass Tray Clutch) 121N01219 Regi Feed Shaft Crum Holder- Crum Upper 019N01077 Terminal-Crum 116N00276 Holder-Crum Lower 019N01076 5-14 Phaser 3330 and WorkCentre 3335/3345 Xerox Internal Use Only Service Manual… -
Page 360: Parts List 3.1A Frame (2 Of 2)
Parts Lists Parts List 3.1A Frame (2 of 2) Xerox Internal Use Only Phaser 3330 and WorkCentre 3335/3345 5-15 Service Manual…
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Page 361
23/23 RDCN Gear 35 Feed Actuator 007N01706 Exhaust Fan Shaft Decurler Roller Frame Paper BRKT Ground HVPS Ground LSU Bracket Ground HVPS 105N02248 Exit Roller Frame Antistatic Brush 5-16 Phaser 3330 and WorkCentre 3335/3345 Xerox Internal Use Only Service Manual… -
Page 362
Inlet-1 AC Harness Right LSU Holder BRKT Left LSU Holder BRKT Extension Ground BRKT 29 Idle Feed Gear 007N01827 Spring-TS 009N01653 Gear-Feed 20 022N02672 Fan-Type1 (SMPS Fan) 127N07834 Xerox Internal Use Only Phaser 3330 and WorkCentre 3335/3345 5-17 Service Manual… -
Page 363: Parts List 3.2 Bypass Tray
Parts Lists Parts List 3.2 Bypass Tray 5-18 Phaser 3330 and WorkCentre 3335/3345 Xerox Internal Use Only Service Manual…
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Page 364
Pick Up Clutch Sub PMO Pick Up Rubber Pick Up Sub Shaft Pick Up MP Shaft MP Clutch Sleeve MP Sleeve TS Spring Plain Washer MP (Bypass Tray) 130N01676 Xerox Internal Use Only Phaser 3330 and WorkCentre 3335/3345 5-19 Service Manual… -
Page 365: Parts List 3.3 Fuser
Parts Lists Parts List 3.3 Fuser 5-20 Phaser 3330 and WorkCentre 3335/3345 Xerox Internal Use Only Service Manual…
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Page 366
2nd Pressure Roller Fuser Gear Exit Idle Gear L Jam Link Lever R Jam Link Lever Exit Idle Roller Heat Roller L Lamp Cap Fuser (110V) 126N00410 Fuser (220V) 126N00411 Xerox Internal Use Only Phaser 3330 and WorkCentre 3335/3345 5-21 Service Manual… -
Page 367: Parts List 3.4 Rear Frame
Parts Lists Parts List 3.4 Rear Frame 5-22 Phaser 3330 and WorkCentre 3335/3345 Xerox Internal Use Only Service Manual…
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Page 368
Rear Guide Actuator Holder Exit Actuator Idle Exit Roller Silicon Exit Roller (1 pc) 022N02675 Exit F/UP Shaft (Exit Roller) Exit Z19 Gear One Touch Label Rear Frame 001N00534 Xerox Internal Use Only Phaser 3330 and WorkCentre 3335/3345 5-23 Service Manual… -
Page 369: Parts List 3.5 Drive
Parts Lists Parts List 3.5 Drive 5-24 Phaser 3330 and WorkCentre 3335/3345 Xerox Internal Use Only Service Manual…
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Page 370
53 Out DR OPC Gear 73 Idle Gear Clutch Hub CS Spring Coupler 69 IN DR OPC Gear Cam Coupler 29 DR Fuser Gear Gear Bracket Clutch Hub Gear Drive 007N01826 Xerox Internal Use Only Phaser 3330 and WorkCentre 3335/3345 5-25 Service Manual… -
Page 371: Parts List 3.6 Feed Drive
Parts Lists Parts List 3.6 Feed Drive 5-26 Phaser 3330 and WorkCentre 3335/3345 Xerox Internal Use Only Service Manual…
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Page 372
Parts Lists Parts List 3.6 Feed Drive Item Name Part Number Plain Washer 44-29 Feed Gear 19 Idle MP Gear 007N01709 Feed Bracket Shaft Bush Drive Feed 022N02858 Xerox Internal Use Only Phaser 3330 and WorkCentre 3335/3345 5-27 Service Manual… -
Page 373: Parts List 4.1 Duplex Assembly
Parts Lists Parts List 4.1 Duplex Assembly 5-28 Phaser 3330 and WorkCentre 3335/3345 Xerox Internal Use Only Service Manual…
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Page 374
Feed Dup Roller Idle Dup M Roller TS Spring Paper Duplex Guide 18 Dup Pulley Duplex Align Bracket F/Down Exit Gear Gear Timing Belt Timing Belt Duplex 022N02856 Xerox Internal Use Only Phaser 3330 and WorkCentre 3335/3345 5-29 Service Manual… -
Page 375: Parts List 5.1 Tray 1
Parts Lists Parts List 5.1 Tray 1 5-30 Phaser 3330 and WorkCentre 3335/3345 Xerox Internal Use Only Service Manual…
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Page 376
Pinion Gear Locker Plate Cassette Locker Cassette Ground Cassette Cover Knock Up Plate P Cassette Frame Left Guide Cassette Retard Shaft Holder CS Spring Tray 1 Cassette Assembly 050N00694 Xerox Internal Use Only Phaser 3330 and WorkCentre 3335/3345 5-31 Service Manual… -
Page 377: Parts List 6.1 Workcentre 3335/3345 Main
Parts Lists Parts List 6.1 WorkCentre 3335/3345 Main 5-32 Phaser 3330 and WorkCentre 3335/3345 Xerox Internal Use Only Service Manual…
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Page 378
METERED billing plan will require a Plan Conversion Code to be entered to re-enable metered support. Failure to do this may result in Invalid Toner Messages. Always follow all steps outlined in Main PWB replacement procedure. Xerox Internal Use Only Phaser 3330 and WorkCentre 3335/3345 5-33 Service Manual… -
Page 379: Parts List 6.2 Workcentre 3335/3345 Middle Cover
Parts Lists Parts List 6.2 WorkCentre 3335/3345 Middle Cover 5-34 Phaser 3330 and WorkCentre 3335/3345 Xerox Internal Use Only Service Manual…
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Page 380
PBA Sub-Modem (Fax PBA) FAX Ground Exit Ground Main Stacker Speaker 130N01532 Bin Full Stacker Sub M Stacker PMO Path Cover Exit Cover Antistatic Brush USB Harness Lower Middle Cover 095N00460 Xerox Internal Use Only Phaser 3330 and WorkCentre 3335/3345 5-35 Service Manual… -
Page 381: Parts List 7.1 Workcentre 3335 Scanner And Adf
Parts Lists Parts List 7.1 WorkCentre 3335 SCANNER and ADF 5-36 Phaser 3330 and WorkCentre 3335/3345 Xerox Internal Use Only Service Manual…
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Page 382
Parts List 7.1 WorkCentre 3335 SCANNER and ADF Item Name Part Number ADF (REF:PL 7.3) 022N02859 Hinge 003N01117 Connector Cover Lower ADF Platen 090N00187 Platen (REF: PL.9.2) 090N00186 Screw White Sheet 055N00320 ADF PWB 140N63806 Xerox Internal Use Only Phaser 3330 and WorkCentre 3335/3345 5-37 Service Manual… -
Page 383: Parts List 7.1A Workcentre 3335 Adf
Parts Lists Parts List 7.1A WorkCentre 3335 ADF 5-38 Phaser 3330 and WorkCentre 3335/3345 Xerox Internal Use Only Service Manual…
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Page 384
Sensor Harness Antistatic Brush Motor Bracket ADF Motor 127N07781 Front Edge Guide Rear Edge Guide Stacker Rear ADF Cover Front ADF Cover Cover Platen Slide Stopper Position Paper Actuator Xerox Internal Use Only Phaser 3330 and WorkCentre 3335/3345 5-39 Service Manual… -
Page 385: Parts List 8.1 Workcentre 3345 Scanner And Dadf
Parts Lists Parts List 8.1 WorkCentre 3345 SCANNER and DADF 5-40 Phaser 3330 and WorkCentre 3335/3345 Xerox Internal Use Only Service Manual…
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Page 386
Parts List 8.1 WorkCentre 3345 SCANNER and DADF Item Name Part Number DADF (REF:PL 8.1A) 022N02860 090N00189 Platen/Scanner Scan Cover Connector Cover White Sheet 019N00810 Lower DADF Platen 090N00188 Screw DADF PWB Xerox Internal Use Only Phaser 3330 and WorkCentre 3335/3345 5-41 Service Manual… -
Page 387: Parts List 8.1A Workcentre 3345 Dadf
Parts Lists Parts List 8.1A WorkCentre 3345 DADF 5-42 Phaser 3330 and WorkCentre 3335/3345 Xerox Internal Use Only Service Manual…
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Page 388
DADF Harness DADF Board 140N63807 Zener GND CBF Harness Open Cover DADF Up Pick MEA Unit 130N01855 Stopper MEA Unit Sensor M DOC Guide Lifting Solenoid 121N01160 DADF 022N02860 Xerox Internal Use Only Phaser 3330 and WorkCentre 3335/3345 5-43 Service Manual… -
Page 389: Parts List 8.2 Workcentre 3345 Lower Dadf
Parts Lists Parts List 8.2 WorkCentre 3345 Lower DADF 5-44 Phaser 3330 and WorkCentre 3335/3345 Xerox Internal Use Only Service Manual…
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Page 390
Feed Roller 022N02681 Regi Actuator Doc Torsion Etc. Spring Middle Roller DADF Middle Roller Exit Roller Taptype Screw Upper DADF Damper CS Ring Plain Washer DADF Feed Sensor 130N01574 Xerox Internal Use Only Phaser 3330 and WorkCentre 3335/3345 5-45 Service Manual… -
Page 391: Parts List 8.3 Workcentre 3345 Upper Dadf
Parts Lists Parts List 8.3 WorkCentre 3345 Upper DADF 5-46 Phaser 3330 and WorkCentre 3335/3345 Xerox Internal Use Only Service Manual…
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Page 392
Rubber DADF MEA Unit (Separator Pad) Pad ETC Spring Paper Empty Sensor 130N01601 Paper Empty Actuator Torsion Doc (CC2-F) Sprint ETC Exit ETC Spring SCF M Idle Roller Antistatic Brush MEC Xerox Internal Use Only Phaser 3330 and WorkCentre 3335/3345 5-47 Service Manual… -
Page 393: Parts List 8.5 Workcentre 3345 Drive Dadf
Parts Lists Parts List 8.5 WorkCentre 3345 Drive DADF 5-48 Phaser 3330 and WorkCentre 3335/3345 Xerox Internal Use Only Service Manual…
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Page 394
Parts List 8.5 WorkCentre 3345 Drive DADF Item Name Part Number DADF Solenoid Sensor DADF Solenoid Step Motor ADF Impeller Pickup Idle Gear Feed Idle Gear B Feed Idle Gear A DADF Drive 007N01829 Xerox Internal Use Only Phaser 3330 and WorkCentre 3335/3345 5-49 Service Manual… -
Page 395: Parts List 9.2 Workcentre 3335/3345 Platen
Parts Lists Parts List 9.2 WorkCentre 3335/3345 Platen 5-50 Phaser 3330 and WorkCentre 3335/3345 Xerox Internal Use Only Service Manual…
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Page 396
Upper Scan Cover Middle Platen Lower Scan Frame Rear CIS Guide Image Sensor 130N01679 CIS Bracket Carriage Home Sensor 130N01574 Gear Timing Belt 007N01704 Scan Motor 007N01828 Front CIS Guide Xerox Internal Use Only Phaser 3330 and WorkCentre 3335/3345 5-51 Service Manual… -
Page 397: Parts List 10.1 Workcentre 3335/3345 Control Panel
Parts Lists Parts List 10.1 WorkCentre 3335/3345 Control Panel 5-52 Phaser 3330 and WorkCentre 3335/3345 Xerox Internal Use Only Service Manual…
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Page 398
Numerical Key Extra Key Power Save Key Start Key Clear Key Home Key Control Panel Board Key PWB 140N63799 Control Panel Assy (3335) 140N63801 Control Panel Assy (3345) 140N63800 Xerox Internal Use Only Phaser 3330 and WorkCentre 3335/3345 5-53 Service Manual… -
Page 399: Parts List 12.1 Optional Tray 2 Feeder Main
Parts Lists Parts List 12.1 Optional Tray 2 Feeder Main 5-54 Phaser 3330 and WorkCentre 3335/3345 Xerox Internal Use Only Service Manual…
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Page 400
Part Number Cassette A/S Assy 050N00695 Right Cover Optional Tray 2 Feeder 002N03328 Left Cover Optional Tray 2 Feeder 002N03329 Front Dummy Cover Optional Tray 2 Feeder Frame-ETC Xerox Internal Use Only Phaser 3330 and WorkCentre 3335/3345 5-55 Service Manual… -
Page 401: Parts List 12.2 Optional Tray Cassette A/S Assy
Parts Lists Parts List 12.2 Optional Tray Cassette A/S Assy 5-56 Phaser 3330 and WorkCentre 3335/3345 Xerox Internal Use Only Service Manual…
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Page 402
Right Cassette Side Rear Cassette Paper Guide Knock up Plate CSP Left Cassette Side Retard Cap CSP M Pinion Gear Idle Retard Gear CSP Cassette Retard MEA Unit-Roller PU Xerox Internal Use Only Phaser 3330 and WorkCentre 3335/3345 5-57 Service Manual… -
Page 403: Parts List 12.3 Optional Tray Frame Ets
Parts Lists Parts List 12.3 Optional Tray Frame ETS 5-58 Phaser 3330 and WorkCentre 3335/3345 Xerox Internal Use Only Service Manual…
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Page 404
Connector Holder Optional Tray 2 Feeder 140N63809 Main PWB A/S (Optional Tray Feeder Board) Signal Switch 110N01524 Electric Clutch 121N01220 Feed Drive 120N00559 Drive Unit A/S Assy 007N01710 Bottom Frame Plate Xerox Internal Use Only Phaser 3330 and WorkCentre 3335/3345 5-59 Service Manual… -
Page 405: Parts List 12.4 Optional Tray Feeder Pick Up Unit Assy
Parts Lists Parts List 12.4 Optional Tray Feeder Pick Up Unit Assy 5-60 Phaser 3330 and WorkCentre 3335/3345 Xerox Internal Use Only Service Manual…
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Page 406
Pick Brush Paper Empty Actuator Paper Empty Sensor REGI Roller Idle Roller-M Idle One Way Holder-M Harness-GND Feed Sensor Harness Motor SW Harness A/S Com-Frame Feed CSP-SCF Actuator Feed Xerox Internal Use Only Phaser 3330 and WorkCentre 3335/3345 5-61 Service Manual… -
Page 407: Xerox Supplies And Accessories
High-Capacity (8.5K) (Sold) 106R03621 Extra High-Capacity (15K) (Sold) 106R03623 WW Toner Cartridges WW Metered (11K) (Metered) 106R03625 Description Part Number Drum Cartridges Drum Cartridge (OPC Drum) Universal Word Wide 101R00555 5-62 Phaser 3330 and WorkCentre 3335/3345 Xerox Internal Use Only Service Manual…
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Page 408: Power Cords
Bias Transfer Maintenance Kit 108R01469 Tray 1 Feed Roll Maintenance Kit 108R01470 Tray 2 Feed Roll Maintenance Kit 108R01471 ADF Pad Maintenance Kit(3335) 108R01472 DADF Pad Maintenance Kit(3345) 108R01473 Xerox Internal Use Only Phaser 3330 and WorkCentre 3335/3345 5-63 Service Manual…
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Page 409
Parts Lists 5-64 Phaser 3330 and WorkCentre 3335/3345 Xerox Internal Use Only Service Manual… -
Page 410: Maintenance
Maintenance In this chapter… • Service Maintenance Procedure • Cleaning • Moving the Printer • Adjusting Altitude • Firmware Upgrade Procedure • Tag Matrix Xerox Internal Use Only Phaser 3330 and WorkCentre 3335/3345 Service Manual…
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Page 411: Service Maintenance Procedure
Remove any debris or foreign objects from inside of the printer. Clean the trays, media guides and extensions. Clean all rubber rollers with a lint-free cloth slightly dampened with cold water. Phaser 3330 and WorkCentre 3335/3345 Xerox Internal Use Only Service Manual…
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Page 412: Cleaning The Laser Unit Window
Do not touch the OPC drum or expose the OPC drum to light for more than 5 minutes. Use a dry, lint-free swab to clean the LSU (Laser Unit). Xerox Internal Use Only Phaser 3330 and WorkCentre 3335/3345 Service Manual…
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Page 413: Cleaning The Feed Roll
Use a dry, lint-free cloth to clean the Feed Roll. Cleaning the Platen, CVT Glass and Document Cover Use a dry, lint-free cloth to clean the platen glass, CVT glass and document cover. Phaser 3330 and WorkCentre 3335/3345 Xerox Internal Use Only Service Manual…
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Page 414: Cleaning The Interior
Open the Front Cover and use a dry lint-free cloth to wipe any dust and/or spilled toner from the Toner Cartridge area. Remove any paper debris from the area. s3320-273 Xerox Internal Use Only Phaser 3330 and WorkCentre 3335/3345 Service Manual…
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Page 415: Moving The Printer
10 degrees may cause toner spillage. CAUTION: Failure to properly repackage the printer for shipment can result in damage not covered by the warranty, Service Agreement, or Total Satisfaction Guarantee. Phaser 3330 and WorkCentre 3335/3345 Xerox Internal Use Only Service Manual…
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Page 416: Adjusting Altitude
Select Device Settings. Select General. Select Altitude Adjustment (On/Off). Firmware Upgrade Procedure Upgrade printer firmware using one of two methods: • Remote using CWIS • Local using a USB Flash drive Xerox Internal Use Only Phaser 3330 and WorkCentre 3335/3345 Service Manual…
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Page 417: Remote Upgrade (Cwis Method)
Maintenance Remote Upgrade (CWIS method) To upgrade a networked printer (Phaser 3330 MFP, and WorkCentre 3335/3345 MFP). Open the web browser. Obtain the IP address for the machine to be upgraded. This can be found by printing the Configuration Report. Enter the printer’s IP address into the browser’s address box and press return.
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Page 418: Tag Matrix
Each Tag Number is given a classification code to identify the type of change that the Tag has made. The classification codes and their descriptions are listed in Table 1. Xerox Internal Use Only Phaser 3330 and WorkCentre 3335/3345 Service Manual…
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Page 419
Maintenance Classification Code Description USCO Code XE Code Safety Mandatory Repair Optional Situational Tag Not Installed in the field Refurbishing 6-10 Phaser 3330 and WorkCentre 3335/3345 Xerox Internal Use Only Service Manual… -
Page 420: Wiring Data
Wiring Data In this chapter… • Printer Plug/Jack and Connector Designations • Phaser 3330 Main PWB Connector Designators • WorkCentre 3335/3345 Main PWB Connector Designators • Phaser 3330 Control Panel PWB • DADF PWB • SMPS PWB • Wiring Diagrams for P3330/WC3335/WC3345…
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Page 421: Printer Plug/Jack And Connector Designations
Locate the CN connector designator in the first column of the table. The Description column provides a brief description of each connection. With this information, go to the circuit diagram for the product. Phaser 3330 and WorkCentre 3335/3345 Plug/Jack Designators Plug/Jack Description…
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Page 422: Phaser 3330 Main Pwb Connector Designators
Wiring Data Phaser 3330 Main PWB Connector Designators Xerox Internal Use Only Phaser 3330 and WorkCentre 3335/3345 Service Manual…
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Page 423
Wiring Data Phaser 3330 Main PWB Connector Designators Connectors Description Front USB Connector to Main PWB Paper Outbin Full Sensor to Main PWB Fuser Thermistor to Main PWB Developer Unit CRUM to Main PWB Empty Sensor to Main PWB Registration Sensor to Main PWB Feed Sensor to Main PWB HVPS to Main PWB (24VDC and 3.3VDC) -
Page 424: Workcentre 3335/3345 Main Pwb Connector Designators
Wiring Data WorkCentre 3335/3345 Main PWB Connector Designators Xerox Internal Use Only Phaser 3330 and WorkCentre 3335/3345 Service Manual…
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Page 425
Wiring Data Phaser 3330 and WorkCentre 3335/3345 Xerox Internal Use Only Service Manual… -
Page 426
Main PWB to WNPC CN35 Main PWB to Optional Tray 2 (24VDC, 5VDC and signals) CN36 3335 Main PWB to ADF PWB (24VDC, 5VDC, Solenoids and signals) CN37 Main PWB to WNPC Xerox Internal Use Only Phaser 3330 and WorkCentre 3335/3345 Service Manual… -
Page 427: Phaser 3330 Control Panel Pwb
Wiring Data Phaser 3330 Control Panel PWB Phaser 3330 and WorkCentre 3335/3345 Xerox Internal Use Only Service Manual…
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Page 428: Dadf Pwb
Wiring Data DADF PWB Xerox Internal Use Only Phaser 3330 and WorkCentre 3335/3345 Service Manual…
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Page 429: Smps Pwb
Wiring Data SMPS PWB 7-10 Phaser 3330 and WorkCentre 3335/3345 Xerox Internal Use Only Service Manual…
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Page 430: Wiring Diagrams For P3330/Wc3335/Wc3345
Wiring Data Wiring Diagrams for P3330/WC3335/WC3345 The following pages contain a set of detailed wiring diagrams for the Phaser 3330, WorkCentre 3335, and WorkCentre 3345. Xerox Internal Use Only Phaser 3330 and WorkCentre 3335/3345 7-11 Service Manual…
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Page 431
Wiring Data 7-12 Phaser 3330 and WorkCentre 3335/3345 Xerox Internal Use Only Service Manual… -
Page 432
PHASER 3330 CONNECTION DIAGRAM Revision 0.5 2016.09.02 Control Panel JOINT 4LINE (Dual Beam) FALCON : 4GB SD CARD 3.3V 3.3V_Cover_Open CN32 CN17(FFC 1mm) Front Door SD CARD_IF LSU_IF Interlock CN34(1.5mm) OPE I/F Switch EEPROM 24VS 24VS 24VS 3.3V (32KB) THV_READ… -
Page 433
WORKCENTRE 3335 CONNECTION DIAGRAM Revision 0.5 2016.09.02 Control Panel LCD Scanner 4.3inch Home Sensor Touch Control Panel Keyboard SPEAKER 3CH CIS FFC 1mm Control Panel MODEM Scan (Dual Beam) BUZZER Motor JOINT (Conexant_SSF336 ) STEP STEP 3.3V 3.3V_Cover_Open CN36(1.5mm) CN17(FFC 1mm) CN9(FFC 1mm) CN16(FFC 1mm) CN13… -
Page 434
WORKCENTRE 3345 CONNECTION DIAGRAM Revision 0.5 2016.09.02 Control Panel LCD Scanner DADF 4.3inch Home Sensor Touch Control Panel Keyboard RADF Paper Detect LED_ANODE SPEAKER Sensor RADF JOINT PBA nSENS_DADF_P_DET LED_ANODE DADF_REGI_SOL DADF_REGI_SOL RADF Cover Open DADF_MODULE_DET nSENS_DADF_COVER_OPEN Sensor nSENS_DADF_P_DET nSENS_DADF_P_DET 3CH CIS nSENS_DADF_P_REGI nSENS_DADF_P_REGI…
Страница 73: Принтер не включается, 7 устранение проблем -1, Устранение общих неисправностей -1, Перезапуск принтера -1 принтер не включается -1 в инструкции по эксплуатации Xerox Phaser 3330
Устранение проблем
Устранение общих неисправностей
В данном разделе содержится описание процедур по поиску и устранению неисправностей Некоторые проблемы можно устранить путем простого выключения и включения принтера.
Перезапуск принтера
Перезапуск принтера: 1 Нажмите кнопку Питание. 2 Нажмите стрелку Вниз и выберите пункт Откл питания на панели управления. 3 Нажмите кнопку ОК.
Принтер отключится.
4 Через одну минуту нажмите кнопку Питание.
Принтер начнет инициализацию затем на панели управления появится сообщение о готовности к работе Будет распечатан отчет о конфигурации факса
Принтер не включается
Решения
Возможные причины
Включите выключатель питания.
Не включен выключатель питания.
Выключите выключатель питания и правильно вставьте вилку шнура в электророзетку.
Шнур электропитания неправильно подсоединен к электророзетке.
Подключите к этой розетке другое устройство чтобы проверить работает она или нет Попробуйте подключить принтер к другой электророзетке.
Неисправность электророзетки к которой подключен принтер.
Принтер Xerox
Phaser
3330
Руководство пользователя