Во время работы с аппаратом могут возникать проблемы, связанные с неисправностями «железа» или ПО. И если расходные материалы можно просто заменить, то с «мозгами» нужно разбираться. Поэтому, для экономии времени и удобства, ниже представлены возможные коды ошибок (FAULT ERROR CODE), которые показывают Xerox DocuColor DC 240/250/242/252/260 и WorkCentre WC 7655/7665/7675/7755/7765/7775 при неисправности, и их значение:
коды ошибок (fault code/error) продолжение. Часть 2
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061-323 ERROR — RAP No SOS Failure.
061-324 ERROR — RAP No SOS Failure.
061-325 ERROR — RAP No SOS Failure.
061-326 ERROR — RAP ROS Connect Failure Yellow.
061-327 ERROR — RAP ROS Connect Failure.
061-328 ERROR — RAP ROS Connect Failure.
061-329 ERROR — RAP ROS Connect Failure Black.
061-334 ERROR — RAP ROS Y/M VDD Failure.
061-335 ERROR — RAP ROS C/K VDD Failure.
061-336 ERROR — RAP ROS Y/M VDD Down Failure.
061-337 ERROR — RAP ROS C/K VDD Down Failure.
061-338 ERROR — RAP SOS Stop Magenta Failure.
061-339 ERROR — RAP SOS Stop Black Failure.
061-340 ERROR — RAP ROS LD Failure Black.
061-341 ERROR — RAP ROS LD Failure Yellow.
061-342 ERROR — RAP ROS LD Failure Magenta.
061-343 ERROR — RAP ROS LD Failure Cyan.
061-600 ERROR — RAP ROS Data Failure Yellow.
061-601 ERROR — RAP ROS Data Failure Magenta.
061-602 ERROR — RAP ROS Data Failure Cyan.
061-603 ERROR — RAP ROS Data Failure Black.
061-604 ERROR — RAP LD Alarm Yellow.
061-605 ERROR — RAP LD Alarm Magenta.
061-606 ERROR — RAP LD Alarm Cyan.
061-607 ERROR — RAP LD Alarm Black.
062-210 ERROR — RAP IISS Hot Line Failure.
062-211 ERROR — RAP IIT/IPS EEPROM Failure (IPS).
062-220 ERROR — RAP IPS-EXT Connection Failure.
062-277 ERROR — RAP IIT/IPS-DADF Communication Failure.
062-278 ERROR — RAP IIT-Extension Communication Failure.
062-300 ERROR — RAP Platen Interlock Open.
062-310 ERROR — RAP IIT/IPS-ESS Communication Failure.
062-311 ERROR — RAP IIT Software Logic Failure.
062-321 ERROR — RAP IPS-YATA Connection Failure.
062-322 ERROR — RAP EXT-YATA Connection Failure.
062-323 ERROR — RAP YATA PWBA Failure.
062-345 ERROR — RAP IIT/IPS EEPROM Failure (IIT).
062-355 ERROR — RAP IPS Fan Failure.
062-356 ERROR — RAP Lamp Fan Failure.
062-357 ERROR — RAP CCD Fan Failure. An error signal was detected for the CCD fan.
062-360 ERROR — RAP Carriage Position Failure.
062-362 ERROR — RAP X Hard Failure.
062-371 ERROR — RAP Lamp Failure.
062-380 ERROR — RAP Platen AOC Failure.
062-386 ERROR — RAP Platen AOC Failure.
062-389 ERROR — RAP Carriage Over Run (Scan End).
062-392 ERROR — RAP IT/IPS Memory Failure.
062-393 ERROR — RAP IIT/IPS PWB Failure.
062-790 ERROR — RAP X Detect Failure.
063-210 ERROR — RAP Extension EEPROM Failure.
063-220 ERROR — RAP IPS-EXT Psync Failure.
063-230 ERROR — RAP EXT Image Parameter Failure.
063-240 ERROR — RAP EXT Image Parameter Failure.
065-210 ERROR — RAP Extension Page Memory Failure 1.
065-211 ERROR — RAP CIS Shading FROM Failure
065-212 ERROR — RAP CIS Shading Level Failure.
065-213 ERROR — RAP CIS Output Level Failure.
065-215 ERROR — RAP Extension Page Memory Failure 2.
065-216 ERROR — RAP Extension Page Memory Failure 3.
065-219 ERROR — RAP CIS Black White Level Failure.
065-220 ERROR — RAP 1P DUP PWB-EXT Psync Failure.
071-101 ERROR — RAP Feed Out Sensor 1 is not turned ON.
071-104 ERROR — RAP Pre Registration Sensor ON Jam (Tray 1).
071-105 ERROR — RAP Registration Sensor ON Jam (Tray 1).
071-210 ERROR — RAP Tray 1 Lift Up Failure.
072-101 ERROR — RAP Tray 2 Miss Feed Jam.
072-102 ERROR — RAP The Tray 1 Feed Out Sensor does not turn ON.
072-104 ERROR — RAP Pre-Registration Sensor ON Jam (Tray 2).
072-105 ERROR — RAP Registration Sensor ON Jam (Tray 2).
072-210 ERROR — RAP Tray 2 Lift Up Failure.
073-101 ERROR — RAP Tray 3 Miss Feed Jam.
073-102 ERROR — RAP Feed Out Sensor 1 ON Jam (Tray 3).
073-104 ERROR — RAP Pre Registration Sensor ON Jam (Tray 3).
073-105 ERROR — RAP Registration Sensor ON Jam (Tray 3).
073-210 ERROR — RAP Tray 3 Lift Up Failure.
074-101 ERROR — RAP Pre Feed Sensor 4 is not ON within the specified time after the start of feed from Tray 4.
074-102 ERROR — RAP Feed Out Sensor 1 ON Jam (Tray 4).
074-103 ERROR — RAP The Tray 4 Feed Out Sensor is not ON within the specified time for paper fed from Tray 4.
074-104 ERROR — RAP Pre Registration Sensor ON Jam (Tray 4).
074-105 ERROR — RAP Registration Sensor ON Jam (Tray 4).
074-210 ERROR — RAP Tray 4 Lift Up Failure.
075-100 ERROR — RAP Tray 5/Bypass Pre Feed Sensor is not ON within the specified time after the start of feed from Tray 5.
075-101 ERROR — RAP Tray 5/Bypass Feed Out Sensor is not ON within the specified time for paper fed from Tray 5.
075-109 ERROR — RAP Paper from Tray 5/Bypass does not turn ON Pre Regi Sensor within a specified time.
075-135 ERROR — RAP Paper from Tray 5/Bypass does not turn ON Regi Sensor within a specified time.
075-210 ERROR — RAP Tray 5/Bypass Lift Up Sensor does not turn ON within a specified time after Tray 5 begins to lift.
075-211 ERROR — RAP Tray 5/Bypass Lift Down Sensor does not turn ON within a specified time after Tray 5 begins to lower.
077-102 ERROR — RAP Paper from Tray 2 did not turn on the Transport Path Sensor 1 within the specified time.
077-103 ERROR — RAP The Fuser Exit Sensor did not turn off within the specified time in straight exit mode.
077-106 ERROR — RAP The Fuser Exit Sensor did not come on within the specified time after the Registration Motor.
077-107 ERROR — RAP The Fuser Exit Sensor did not turn off within the specified time in invert exit mode.
077-109 ERROR — RAP The IOT Exit Sensor did not come on at the specified time in non-invert mode.
077-111 ERROR — RAP The IOT Exit Sensor did not come on within the specified time in invert exit mode.
077-113 ERROR — RAP The IOT Exit Sensor did not turn off at the specified time in non-invert mode.
077-115 ERROR — RAP The IOT Exit Sensor did not turn off within the specified time in invert exit mode.
077-118 ERROR — RAP Paper from Duplex did not turn on the Pre Regi Sensor within the specified time.
077-120 ERROR — RAP Post 2nd BTR Sensor On JAM.
077-123 ERROR — RAP Duplex In Sensor does not turn ON a spec time after the start of invert.
077-129 ERROR — RAP Paper from Duplex did not turn on the Regi Sensor within the specified time.
077-130 ERROR — RAP Duplex Out Sensor does not turn ON witin a specified time after Duplex In Sensor turns ON.
077-300 ERROR — RAP The Front Cover is open.
077-301 ERROR — RAP The Left Hand Interlock is open.
077-302 ERROR — RAP The Right Hand Cover Interlock is open.
077-303 ERROR — RAP PH Drawer Interlock Open.
077-304 ERROR — RAP The Tray 5/Bypass Cover Interlock is open.
077-312 ERROR — RAP Feeder Communication Failure.
077-909 ERROR — RAP One of the IOT sensors detected paper when power was turned on or when an interlock was closed.
077-967 ERROR — RAP The specified paper type and the paper type being used are different.
077-968 ERROR — RAP The type of paper in the tray was changed.
078-100 ERROR — RAP Paper from Tray 6 does not turn ON Pre Regi Sensor within a specified time.
078-101 ERROR — RAP The Tray 6 Feed Out sensor is not ON within the specified time for paper fed from Tray 6.
078-102 ERROR — RAP Paper from Tray 6 does not turn ON the Regi Sensor within a specified time.
078-151 ERROR — RAP The Tray 6 Feed Out Sensor did not come on within the specified time after the start of feed.
078-250 ERROR — RAP HCF Tray #2 Lift Up Fail.
078-300 ERROR — RAP The HCF transport interlock is open.
078-301 ERROR — RAP HCF Side Out Interlock Open.
089-600 ERROR — RAP Incorrect Fast Scan positioning for the reference color Cyan was detected during fine adjustment.
089-601 ERROR — RAP The Inner MOB Sensor failed to detect the fine-adjustment patterns properly during fine adjustment.
089-602 ERROR — RAP The CENTER MOB Sensor failed to detect the fine-adjustment patterns properly during fine adjustment.
089-603 ERROR — RAP The OUTER MOB Sensor failed to detect the fine-adjustment patterns properly during fine adjustment.
089-604 ERROR — RAP The INNER MOB Sensor failed to detect the rough-adjustment patterns properly during Yellow rough adjustment.
089-605 ERROR — RAP The CENTER MOB Sensor failed to detect the rough-adjustment patterns properly during Yellow rough adjustment.
089-606 ERROR — RAP The OUTER MOB Sensor failed to detect the rough-adjustment patterns properly during Yellow rough adjustment.
089-607 ERROR — RAP The INNER MOB Sensor failed to detect the rough-adjustment patterns correctly during Magenta rough adjustment.
089-608 ERROR — RAP The CENTER MOB Sensor failed to detect the rough-adjustment patterns properly during Magenta rough adjustment.
089-609 ERROR — RAP The OUTER MOB Sensor failed to detect the rough-adjustment patterns properly during Magenta rough adjustment.
089-610 ERROR — RAP The INNER MOB Sensor failed to detect the rough-adjustment patterns properly during Cyan rough adjustment.
089-611 ERROR — RAP The CENTER MOB Sensor failed to detect the rough-adjustment patterns properly during Cyan rough adjustment.
089-612 ERROR — RAP The MOB Sensor OUT failed to detect the rough-adjustment patterns properly during Cyan rough adjustment.
089-613 ERROR — RAP The INNER MOB Sensor failed to detect the rough-adjustment patterns properly during Black rough adjustment.
089-614 ERROR — RAP The CENTER MOB Sensor failed to detect the rough-adjustment patterns properly during Black rough adjustment.
089-615 ERROR — RAP The MOB Sensor OUT failed to detect the rough-adjustment patterns properly during Black rough adjustment.
089-616 ERROR — RAP RC Data OverFlow Failure.
089-617 ERROR — RAP RC Data OverRange Failure.
091-311 ERROR — RAP The voltage level of the CC cleaner position sensor did not change within the specified time.
091-312 ERROR — RAP Charge (K) Preclean HVPS has failed.
091-313 ERROR — RAP DRUM CRUM ASIC Communication Failure.
091-320 ERROR — RAP Charge Corotron Wire is broken.
091-400 ERROR — RAP The replacement date for Waste Toner Bottle (regular) is near.
091-401 ERROR — RAP The black drum cartridge is near the end-of-life.
091-403 ERROR — RAP The CC Assembly is near the end-of-life.
091-404 ERROR — RAP The CC Assembly has reached the end-of-life.
091-411 ERROR — RAP The yellow drum cartridge is near the end-of-life.
091-421 ERROR — RAP The magenta drum cartridge is near the end-of-life.
091-431 ERROR — RAP The cyan drum cartridge is near the end-of-life.
091-910 ERROR — RAP The waste toner bottle is not present.
091-911 ERROR — RAP The waste toner bottle is full.
091-913 ERROR — RAP The black drum cartridge (K) has reached the end-of-life.
091-914 ERROR — RAP Communication failure between the MCU and the black Drum CRUM.
091-915 ERROR — RAP The MCU detected incorrect data in the black drum cartridge CRUM.
091-916 ERROR — RAP The CRUM authentication registration data on the drum cartridge is incorrect.
091-917 ERROR — RAP MCU cannot communicate with the CRUM in drum Y.
091-918 ERROR — RAP Communication failure with the magenta Drum CRUM.
091-919 ERROR — RAP Communication failure with the cyan Drum CRUM.
091-920 ERROR — RAP The MCU detected incorrect data in the Yellow drum cartridge CRUM.
091-921 ERROR — RAP Drum CRUM is disconnected.
091-922 ERROR — RAP Wrong Data in magenta drum cartridge.
091-923 ERROR — RAP Wrong data in cyan drum cartridge.
091-924 ERROR — RAP The CRUM authentication registration data on the yellow drum cartridge is incorrect.
091-925 ERROR — RAP Wrong data in yellow Magenta cartridge.
091-926 ERROR — RAP The CRUM authentication registration data on the cyan drum cartridge is incorrect.
091-927 ERROR — RAP Yellow Drum CRUM is disconnected.
091-928 ERROR — RAP Magenta Drum CRUM is disconnected.
091-929 ERROR — RAP Cyan Drum CRUM is disconnected.
091-932 ERROR — RAP The yellow drum cartridge (Y) has reached the end-of-life.
091-933 ERROR — RAP The magenta drum cartridge (M) has reached the end-of-life.
091-934 ERROR — RAP The cyan drum cartridge (C) has reached the end-of-life.
092-649 ERROR — RAP The MOB ADC Shutter remains open due to shutter failure.
092-650 ERROR — RAP The MOB ADC Shutter remains closed due to shutter failure.
092-651 ERROR — RAP The output read by ADC Sensor from the clean Photoreceptor surface is out of range.
092-652 ERROR — RAP The measured ADC Patch density is light. (Over 75% of Vclean).
092-653 ERROR — RAP ATC SNR-Yellow output signal failure.
092-654 ERROR — RAP ATC SNR-Magenta output signal failure.
092-655 ERROR — RAP ATC SNR-Cyan output signal failure.
092-656 ERROR — RAP ATC SNR-black output signal failure.
092-657 ERROR — RAP The amplitude of ATC Yellow Sensor output is out of range.
092-658 ERROR — RAP The amplitude of ATC Magenta Sensor output is out of range.
092-659 ERROR — RAP The amplitude of ATC Cyan Sensor output is out of range.
092-660 ERROR — RAP The amplitude of ATC Black Sensor output is out of range.
092-661 ERROR — RAP The temperature output of the environment sensor is out of range.
092-662 ERROR — RAP The humidity output of the environment sensor is out of range.
092-663 ERROR — RAP The two levels of ADC Patch density created in Mini-Setup are reversed.
093-300 ERROR — RAP Marking Drawer Interlock Open.
093-313 ERROR — RAP The Low Toner Sensor failed to detect any toner after the Toner Cartridge Motor was energized.
093-314 ERROR — RAP Yellow Dispense failure.
093-315 ERROR — RAP Magenta Dispense failure.
093-316 ERROR — RAP Cyan Dispense failure.
093-317 ERROR — RAP Black Dispense failure.
093-320 ERROR — RAP There was a problem with the developer motor rotation.
093-421 ERROR — RAP The Black Toner Cartridge (K1) is empty and the Black Toner Cartridge (K2) is near empty.
093-422 ERROR — RAP The Black Toner Cartridge (K2) is empty and the Black Toner Cartridge (K1) is near empty.
093-423 ERROR — RAP Yellow toner is near empty.
093-424 ERROR — RAP Magenta toner is near empty.
093-425 ERROR — RAP Cyan toner empty.
093-600 ERROR — RAP Yellow Dispense near failure.
093-601 ERROR — RAP Magenta Dispense near failure.
093-602 ERROR — RAP Cyan Dispense near failure.
093-603 ERROR — RAP Black Dispense near failure.
093-912 ERROR — RAP The Black Dispense Motor rotation timed out indicating that the Black Cartridge and Reserve Tank are empty.
093-918 ERROR — RAP A communication failure with Black Toner Cartridge CRUM K2.
093-924 ERROR — RAP A communication failure with Black Toner Cartridge CRUM K1.
093-925 ERROR — RAP The data written to the toner CRUM K1 did not agree with the data read.
093-926 ERROR — RAP Toner Cartridge CRUM K1 Authentication Data is different.
093-927 ERROR — RAP A communication failure with Yellow Toner Cartridge CRUM Y.
093-928 ERROR — RAP A communication failure with Magenta Toner Cartridge CRUM M.
093-929 ERROR — RAP A communication failure with Cyan Toner Cartridge CRUM C.
093-932 ERROR — RAP Cartridge Exchange Time Over.
093-934 ERROR — RAP The data written to the toner CRUM M did not agree with the data read.
093-935 ERROR — RAP The data written to the toner CRUM C did not agree with the data read.
093-936 ERROR — RAP The data written to the toner CRUM K2 did not agree with the data read.
093-937 ERROR — RAP Toner Cartridge CRUM Y Authentication Data is different.
093-938 ERROR — RAP Toner Cartridge CRUM M Authentication Data is different.
093-939 ERROR — RAP Toner Cartridge CRUM C Authentication Data is different.
093-940 ERROR — RAP Toner Cartridge CRUM K2 Authentication Data is different.
094-320 ERROR — RAP Retraction was not detected within the specified time after retraction of the 1st BTR started.
094-321 ERROR — RAP First BTR Contact Failure.
094-322 ERROR — RAP Second BTR Retract Failure.
094-323 ERROR — RAP Contact was not detected within the specified time after contact with the 2nd BTR started.
102-356 ERROR — RAP Fatal error related to the EWS.
102-380 ERROR — RAP Fatal error in the MF UI count.
102-381 ERROR — RAP ESS error during communication between ESS and the control panel.
102-382 ERROR — RAP A verification message was not returned from the Control Panel within the specified time.
112-700 ERROR — RAP The punch dust box is full.
116-210 ERROR — RAP Media Reader Fatal Error.
116-211 ERROR — RAP Media Reader Cable disconnected.
116-212 ERROR — RAP [Media Reader] MediaLib SW Logic Failure.
116-310 ERROR — RAP An error was detected while checking ESS font ROM DIMM #1.
116-312 ERROR — RAP An error was detected in the HDD encryption key during activation.
116-313 ERROR — RAP An encryption key was specified but the HDD itself was not encrypted.
116-314 ERROR — RAP An ethernet error was detected.
116-315 ERROR — RAP An error was detected during System Memory 1 R/W.
116-316 ERROR — RAP An error was detected during System Memory 2 R/W.
116-317 ERROR — RAP An error was detected when checking the MF ROM.
116-318 ERROR — RAP An error was detected when checking the expansion ROM R2.
116-321 ERROR — RAP System Software Fatal Error.
116-322 ERROR — RAP WebDAV S/W Failure.
116-323 ERROR — RAP An error was detected during the ESS PWB NVM Read/Write Check.
116-324 ERROR — RAP A fatal software exception error has occurred in the Controller PWB CPU.
116-325 ERROR — RAP An error occurred in ESS fan rotation.
116-329 ERROR — RAP A system call error related to the serial I/F was detected.
116-330 ERROR — RAP Error during HDD check.
116-331 ERROR — RAP An error related to the log was detected.
116-332 ERROR — RAP An error in the MF ROM ( ) was detected.
116-333 ERROR — RAP A problem occurred during software processing, and processing could no longer continue.
116-336 ERROR — RAP Redirector HD Failure. A problem was detected during HD access.
116-337 ERROR — RAP Fatal error with SNTP in general.
116-338 ERROR — RAP Fatal error with JBA in general.
116-340 ERROR — RAP There was insufficient page memory, input buffers, or work area.
116-341 ERROR — RAP Incorrect version or invalid combination ROM DIMMs are installed.
116-342 ERROR — RAP Fatal error related to the SNMP agent.
116-343 ERROR — RAP An IC error within the ESS PWB was detected.
116-346 ERROR — RAP Formatter failure. Error return from a system call.
116-348 ERROR — RAP Redirector failure. Error return from a system call.
116-349 ERROR — RAP There was an error with a call within SIF related to Pflite.
116-350 ERROR — RAP Fatal error with AppleTalk in general.
116-351 ERROR — RAP Fatal error related to EtherTalk.
116-352 ERROR — RAP Fatal error related to NetWare.
116-353 ERROR — RAP A physical problem was detected with the HDD during activation, causing the HDD not to activate.
116-354 ERROR — RAP A problem with the HDD product code was detected during activation.
116-355 ERROR — RAP Fatal error related to the SNMP agent.
116-356 ERROR — RAP The HDD was formatted, but an HDD failure occurred.
116-357 ERROR — RAP PostScript fatal system error.
116-358 ERROR — RAP Fatal error related to the salutation.
116-359 ERROR — RAP Fatal error in PLW.
116-360 ERROR — RAP Fatal error related to SMB.
116-361 ERROR — RAP SPL HDD fatal error. SpoolCont detected an error during HDD access.
116-362 ERROR — RAP SSDP software failure.
116-363 ERROR — RAP BMLinkS or print service software failure.
116-364 ERROR — RAP A timer error was detected.
116-365 ERROR — RAP SPL fatal error.
116-366 ERROR — RAP Report generator incorrect operation.
116-367 ERROR — RAP Parallel fatal error.
116-368 ERROR — RAP DumpPrint fatal error.
116-370 ERROR — RAP XJCL fatal error.
116-371 ERROR — RAP PCL Decomposer Software Failure. PCL fatal error.
116-373 ERROR — RAP Fatal error related to Dynamic DNS.
116-374 ERROR — RAP AutoSW fatal error.
116-376 ERROR — RAP Port 9100 Software Fail.
116-378 ERROR — RAP Fatal error related to MCR.
116-379 ERROR — RAP Fatal error related to MCC.
116-380 ERROR — RAP An error was detected while checking ESS font ROM DIMM #1.
116-381 ERROR — RAP The ABL did not agree with the ABL version information in NVM, or the data was corrupted.
116-382 ERROR — RAP An ABL access to NVM or HDD failed.
116-385 ERROR — RAP Fatal error related to the IDC.
116-388 ERROR — RAP It was detected that no HD is installed.
116-389 ERROR — RAP The system detected that no additional RAM was installed.
116-390 ERROR — RAP A version mismatch was detected between the standard ROM and NVM.
116-391 ERROR — RAP Incorrect specification of the country code, territory code, or paper size group.
116-395 ERROR — RAP Fatal error related to the USB.
116-701 ERROR — RAP Duplex printing is not possible due to insufficient memory.
116-702 ERROR — RAP Printing occurred with a substitute font.
116-703 ERROR — RAP PostScript data problem during PostScript grammar interpretation or language interpretation.
116-704 ERROR — RAP MediaReader No Insert (No Job).
116-705 ERROR — RAP MediaReader Format Error (No Job).
116-706 ERROR — RAP MediaReader: File Attribute Read Error (No Job).
116-707 ERROR — RAP MediaReader: Image File Read Error (No Job).
116-708 ERROR — RAP MediaReader: File Attribute Read Error (In Job).
116-709 ERROR — RAP MediaReader: Image File Read Error (Occurs during job).
116-710 ERROR — RAP Original size not correctly determined.
116-711 ERROR — RAP Mismatch in size and direction or ART EX form with paper to be printed.
116-712 ERROR — RAP PLW form / logo data cannot be registered due to insufficient RAM or HD space.
116-713 ERROR — RAP The job was divided because the HDD was full.
116-714 ERROR — RAP An HP-GL/2 (option) command error occurred.
116-715 ERROR — RAP The form could not be registered because the ART EX form registration upper limit was reached.
116-716 ERROR — RAP MediaReader File Does Not Exist.
116-717 ERROR — RAP MediaLib: Not Execute of New Request.
116-718 ERROR — RAP The specified ART EX form has not been registered.
116-720 ERROR — RAP PCL Memory Low, Page Simplified.
116-737 ERROR — RAP User defined data could not be registered because there was insufficient ART IV user definition memory.
116-738 ERROR — RAP Synthesis problem due to the specified ART IV form size and direction were different from the paper size and direction.
116-739 ERROR — RAP Form / logo data could not be registered because there was insufficient ART IV memory or HDD capacity.
116-740 ERROR — RAP An error occurred because the print data exceeded the printer limit.
116-741 ERROR — RAP No more forms can be registered because the number of ART IV Forms registered has reached the upper limit.
116-742 ERROR — RAP No more logo data can be registered because the number of ART IV log data registered has reached the upper limit.
116-743 ERROR — RAP The form or logo data could not be registered due to insufficient ART IV memory.
116-745 ERROR — RAP An ART IV command error occurred.
116-746 ERROR — RAP The specified form has not been registered.
116-747 ERROR — RAP The paper margin value is too large for the HP-GL/2 (option) effective coordinate area.
116-748 ERROR — RAP The HP-GL/2 (option) print data does not contain any image data.
116-749 ERROR — RAP The specified PostScript font is not in ROM or HDD.
116-771 ERROR — RAP Invalid JBIG Parameter DL Fixed.
116-772 ERROR — RAP Invalid JBIG Parameter D Fixed.
116-773 ERROR — RAP Invalid JBIG Parameter P Fixed.
116-774 ERROR — RAP Invalid JBIG Parameter YD Fixed.
116-775 ERROR — RAP Invalid JBIG Parameter LO Fixed.
116-776 ERROR — RAP Invalid JBIG Parameter MX Fixed.
116-777 ERROR — RAP Invalid JBIG Parameter MY Fixed.
116-778 ERROR — RAP Invalid JBIG Parameter VLENGTH Fixed.
116-780 ERROR — RAP There was a problem with the document attached to the received mail.
116-790 ERROR — RAP Stapling was cancelled.
123-200 ERROR — RAP The data received from ESS exceeded the buffer size of the storage destination within the control panel.
123-201 ERROR — RAP Data intended to be received from the control panel exceeded the buffer size of the storage destination within the control panel.
123-202 ERROR — RAP Events occurred that exceeded the processing capability for requests generated within the control panel.
123-203 ERROR — RAP UI Debug code.
123-204 ERROR — RAP SIO Parameter Failure (UI-Control panel).
123-205 ERROR — RAP SIO Command Failure (UI-Control panel).
123-206 ERROR — RAP SIO Status Failure (UI-Control panel).
123-207 ERROR — RAP Comm Manager Target Failure (UI-Control panel).
123-208 ERROR — RAP Comm Manager Command Failure (UI-Control panel).
123-209 ERROR — RAP EVM Returns Wrong Value (UI-Control panel).
123-310 ERROR — RAP Send Queue Full (UI-Control panel).
123-311 ERROR — RAP Receive Queue Full (UI-Control panel).
123-312 ERROR — RAP EVM Uses Wrong API (UI-Control panel).
123-313 ERROR — RAP AS Uses Wrong API (UI-Control panel).
123-314 ERROR — RAP Event-Waiting Timer Timeout (UI-Control panel).
123-315 ERROR — RAP CTS Internal Failure (UI-Control panel).
123-316 ERROR — RAP Send Request Queue Full SIO (UI-Control panel).
123-317 ERROR — RAP Receive Message Queue Full (UI-Control panel).
123-318 ERROR — RAP Receive Finish Queue Full (UI-Control panel).
123-319 ERROR — RAP Send Failure with No ACK (UI-Control panel).
123-320 ERROR — RAP Polling Failure (UI-Control panel).
123-321 ERROR — RAP Send Message Failure (UI-Control panel).
123-322 ERROR — RAP Target Failure (UI-Control panel).
123-323 ERROR — RAP Address Failure (UI-Control panel). Serial communication error.
123-324 ERROR — RAP Size Failure (UI-Control panel). Serial communication error.
123-325 ERROR — RAP Object Creation Failure (UI-Control panel).
123-326 ERROR — RAP Memory Overflow (UI-Control panel).
123-327 ERROR — RAP Button Overflow (UI-Control panel).
123-328 ERROR — RAP UI Internal Failure with Out of Area.
123-329 ERROR — RAP UI Internal Failure with Invalid Coordinates.
123-330 ERROR — RAP Interface Failure with Invalid Parameter LCD.
123-331 ERROR — RAP UI Internal Failure with Invalid LED Request.
123-332 ERROR — RAP I/F Failure (Invalid Parameter CP).
123-333 ERROR — RAP I/F Failure (No Communication).
123-334 ERROR — RAP I/F Failure (Receiving Error Key Code).
123-335 ERROR — RAP I/F Failure (Receiving Invalid Coordinates).
123-336 ERROR — RAP I/F Failure (DM-ACD Drv. I/F).
123-337 ERROR — RAP Frame Data Error with Invalid Data Type.
123-338 ERROR — RAP Frame Data Error Offset Address Out.
123-339 ERROR — RAP Display Request Code Invalid.
123-340 ERROR — RAP Interface Failure GUAM-DM I/F.
123-341 ERROR — RAP Event Queue Full (UI-Control panel).
123-342 ERROR — RAP Event Queue Empty (UI-Control panel).
123-343 ERROR — RAP Invalid Class (UI-Control panel).
123-344 ERROR — RAP Invalid Type (UI-Control panel).
123-345 ERROR — RAP Timer Queue Full (UI-Control panel).
123-346 ERROR — RAP Invalid Timer Number (UI-Control panel).
123-347 ERROR — RAP Undefined Trap (UI-Control panel).
123-348 ERROR — RAP Command Access Exception (UI-Control panel).
123-349 ERROR — RAP Invalid Command (UI-Control panel).
123-350 ERROR — RAP Privilege Command (UI-Control panel).
123-351 ERROR — RAP No FPU Exception (UI-Control panel).
123-352 ERROR — RAP Address Mis-align (UI-Control panel).
123-353 ERROR — RAP Data Access Exception (UI-Control panel).
123-354 ERROR — RAP Tag Overflow (UI-Control panel).
123-355 ERROR — RAP No Co Processor Exception (UI-Control panel).
123-356 ERROR — RAP Short of Area (UI-Control panel).
123-357 ERROR — RAP Cancel Wait Status (UI-Control panel).
123-358 ERROR — RAP Timeout (UI-Control panel).
123-359 ERROR — RAP Queue Overflow (UI-Control panel).
123-360 ERROR — RAP Context Failure (UI-Control panel).
123-361 ERROR — RAP Object Failure (UI-Control panel).
123-362 ERROR — RAP No Object (UI-Control panel).
123-363 ERROR — RAP Invalid ID (UI-Control panel).
123-364 ERROR — RAP Parameter Failure (UI-Control panel).
123-365 ERROR — RAP Reserve Attribute (UI-Control panel).
123-366 ERROR — RAP Reserve Function Code (UI-Control panel).
123-367 ERROR — RAP Unsupported Function (UI-Control panel).
123-368 ERROR — RAP Short of UI Memory (UI-Control panel).
123-369 ERROR — RAP Invalid Interface Value (UI-Control panel).
123-370 ERROR — RAP Interface Length Failure (UI-Control panel).
123-371 ERROR — RAP Interface Parameter Failure (UI-Control panel).
123-372 ERROR — RAP Interface Sequence Failure (UI-Control panel).
123-373 ERROR — RAP Channel Failure (UI-Control panel).
123-374 ERROR — RAP Invalid User Job ID (UI-Control panel).
123-375 ERROR — RAP Internal Resource Failure (UI-Control panel).
123-376 ERROR — RAP Internal Memory Failure (UI-Control panel).
123-377 ERROR — RAP UI Timer Failure (UI-Control panel).
123-378 ERROR — RAP Interface Format Failure (UI-Control panel).
123-379 ERROR — RAP Dispatch Failure (UI-Control panel).
123-380 ERROR — RAP Copy Interface Failure (UI-Control panel).
123-382 ERROR — RAP Scanner Interface Failure (UI-Control panel).
123-383 ERROR — RAP Report Interface Failure (UI-Control panel).
123-384 ERROR — RAP Server Access Failure (UI-Control panel).
123-385 ERROR — RAP Service Object Overflow (UI-Control panel).
123-386 ERROR — RAP Invalid Service Object (UI-Control panel).
123-387 ERROR — RAP Invalid Service Object Attribute (UI-Control panel).
123-388 ERROR — RAP Attribute Failure (UI-Control panel).
123-389 ERROR — RAP Argument Failure (UI-Control panel).
123-390 ERROR — RAP Job Parameter Failure (UI-Control panel).
123-391 ERROR — RAP Job Actual Parameter Failure (UI-Control panel).
123-392 ERROR — RAP Auditron Failure (UI-Control panel).
123-393 ERROR — RAP EP Failure (UI-Control panel).
123-394 ERROR — RAP File Access Failure (UI-Control panel).
123-395 ERROR — RAP NVM Failure (UI-Control panel).
123-396 ERROR — RAP FF Failure (UI-Control panel).
123-397 ERROR — RAP MGR Failure (UI-Control panel).
123-398 ERROR — RAP Delay Release Queue Full (UI-Control panel).
123-399 ERROR — RAP Internal Failure (UI-Control panel).
123-400 ERROR — RAP Internal Failure (UI-Control panel).
124-310 ERROR — RAP DC132 11 — The product number was not specified.
124-311 ERROR — RAP DC132 09 — The serial number registration field failed.
124-312 ERROR — RAP DC132 12 — Product numbers did not agree.
124-313 ERROR — RAP DC132 10 — Serial numbers did not agree.
124-314 ERROR — RAP DC 132-01 — IOT Speed Failure.
124-315 ERROR — RAP DC 132-02 — IOT Speed Mismatch.
124-316 ERROR — RAP DC 132-04 — Product a/f Model Failure.
124-317 ERROR — RAP DC 132-04 — Product a/f All Product Model Mismatch.
124-318 ERROR — RAP Product Type for S/W Key Failure.
124-319 ERROR — RAP DC 132-08 — All Product Type For S/W Key Mismatch.
124-320 ERROR — RAP EEP ROM Failure.
124-321 ERROR — RAP Backup SRAM Failure. An NVM ROM write problem occurred on the ESS PWB.
124-322 ERROR — RAP DC 132-05 — Copy/Scan/Print S/W Key by PWE Failure.
124-323 ERROR — RAP DC 132-06 — Copy/Scan/Print S/W Key 1 Failure.
124-324 ERROR — RAP All Billings Mismatch.
124-325 ERROR — RAP Billing Restoration Failure.
124-333 ERROR — RAP ASIC Failure (Panther).
124-334 ERROR — RAP Standard Font ROM Error.
124-335 ERROR — RAP Font ROM Not Found.
124-337 ERROR — RAP ESS Standard RAM Error.
124-338 ERROR — RAP Same Font ROMs Found.
124-339 ERROR — RAP ROM DIMM of another product found.
124-340 ERROR — RAP The three CRUM market destination values are not set up (0 or different).
124-341 ERROR — RAP One CRUM market destination value is different (IOT).
124-342 ERROR — RAP One CRUM market destination value is different (SYS 1).
124-343 ERROR — RAP One CRUM market destination value is different (SYS 2).
124-350 ERROR — RAP The three CRUM OEM destination values are not set up (0 or different).
124-351 ERROR — RAP One CRUM OEM destination value is different (IOT).
124-352 ERROR — RAP One CRUM OEM destination value is different (SYS 1).
124-353 ERROR — RAP One CRUM OEM destination value is different (SYS 2).
124-360 ERROR — RAP CRUM Valid/Invalid is not set up at the three locations (0 or different values).
124-361 ERROR — RAP CRUM Validation Failure MCU.
124-362 ERROR — RAP CRUM Validation Failure SYS 1.
124-363 ERROR — RAP CRUM Validation Failure SYS 2.
124-372 ERROR — RAP IOT sc Soft Failure.
124-373 ERROR — RAP IOT Manager SW Failure.
124-374 ERROR — RAP IOT IM Device Driver SW Failure.
124-380 ERROR — RAP CRUM Market fail ALL (2).
124-381 ERROR — RAP CRUM Market fail MCU (2).
124-382 ERROR — RAP CRUM Market fail SYS 1 (2).
124-383 ERROR — RAP CRUM Market fail SYS 2 (2).
124-390 ERROR — RAP CRUM OEM fail ALL (2).
124-391 ERROR — RAP CRUM OEM fail MCU (2).
124-392 ERROR — RAP CRUM OEM fail SYS 1 (2).
124-393 ERROR — RAP CRUM OEM fail SYS 2 (2).
124-701 ERROR — RAP Side Tray to Center Tray.
124-704 ERROR — RAP The output tray was changed from the Folder Tray to the Center Tray and printing continued.
124-705 ERROR — RAP Punching Cancelled.
124-706 ERROR — RAP Folding Cancelled.
124-708 ERROR — RAP The output tray has been changed to the Sub Tray because a failure was detected in the specified output tray.
124-709 ERROR — RAP Stapler Sheet Count is too high.
125-311 ERROR — RAP PSWcont Unexpected Failure.
127-210 ERROR — RAP DFE Communication Failure.
127-211 ERROR — RAP DFE Parameter Error.
127-212 ERROR — RAP ExtPrint Check Mode Error.
127-213 ERROR — RAP External Print IF Mismatch.
127-220 ERROR — RAP Communication Error (video) detected by the DFE.
127-221 ERROR — RAP Communication Error (Command) detected by the DFE.
127-310 ERROR — RAP ESR Task Fatal Error.
127-311 ERROR — RAP ExtPRT.
127-320 ERROR — RAP DFE Critical Failure.
127-337 ERROR — RAP Job Template HDD Write Error.
127-342 ERROR — RAP Job Template Monitor Failure.
127-353 ERROR — RAP LPD Soft Fatal Error.
127-354 ERROR — RAP FTP Server Software Failure.
127-396 ERROR — RAP Mail I/O Soft Fatal error.
127-398 ERROR — RAP IPP Soft Fatal Error.
127-399 ERROR — RAP JME Soft Fatal Error.
202-399 ERROR — RAP Timer Internal Fail.
WorkCentre 5021/5019
Service Documentation
WC 5021/5019 Service Documentation
702P00886
Initial Issue
08/2012
***Xerox Private Data***
All service documentation is supplied to Xerox external customers for informational purposes only. Xerox service documentation is intended for use by certified, product-trained service personnel only. Xerox does not warrant or represent that it will notify or provide to such customer any future change to this documentation. Customer performed service of equipment, or modules, components, or parts of such equipment may affect whether Xerox is responsible to fix machine defects under the warranty offered by Xerox with respect to such equipment. You should consult the applicable warranty for its terms regarding customer or third-party provided service.
If the customer services such equipment, modules, components or parts thereof, the customer releases Xerox from any and all liability for the customer actions, and the customer agrees to indemnify, defend and hold xerox harmless from any third party claims which arise directly or indirectly for such service.
While Xerox has tried to make the documentation accurate, Xerox will have no liability arising out of any inaccuracies or omissions. Changes are periodically made to this document. Changes, technical inaccuracies, and typographical errors will be corrected in subsequent editions.
Prepared by Creative and Technical Communications – North America
800 Phillips Road, Building 218-01A
Webster, New York 14580
ISO9001 and ISO27001 Certified
©2012 by Xerox Corporation. All rights reserved.
XEROX® and XEROX and design® are trademarks of Xerox Corporation in the US and/or other countries.
Changes are periodically made to this document. Changes, technical inaccuracies, and typographic errors will be corrected in subsequent editions.
CAUTION
This equipment generates, uses and can radiate radio frequency energy, and if not installed and used in accordance with the instructions documentation, may cause interference to radio communications. It has been tested and found to comply with the limits for a Class A computing device pursuant to subpart B of part 15 of FCC rules, which are designed to provide reasonable protection against such interference when operated in a commercial environment. Operation of this equipment in a residential area is likely to cause interference in which case the user, at his own expense, will be required to correct the interference.
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Initial Issue |
08/2012 |
Front Matter |
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WorkCentre 5021/5019 |
0-1 |
0 Introduction
|
0.1 |
Getting to know this Service Manual……………………………………………………………… |
0-3 |
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0.2 |
How to use the Service Manual ……………………………………………………………………. |
0-3 |
|
0.3 |
Description for Terminology And Symbols ……………………………………………………… |
0-4 |
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Initial Issue |
08/2012 |
Introduction |
|
WorkCentre 5021/5019 |
0-1 |
|
0.1 Getting to know this Service Manual |
0.2 How to use the Service Manual |
This manual is used as the standard service manual for WorkCentre 5021/ 5019.
This manual describes the standard procedures for the servicing this product. Refer to Chapter 1 Service Call Procedure for efficient and effective servicing during maintenance calls.
For more information on the options, refer to the options manual.
2.1 Contents of Manual
This manual is divided into 10 chapters as described below.
•Chapter 1 Service Call Procedure
This chapter describes the general work and servicing procedures for the maintenance of this product.
•Chapter 2 Troubleshooting
This chapter describes the troubleshooting procedures other than image quality troubleshooting for this product.
•Chapter 3 Image Quality Troubleshooting
This chapter describes the image quality troubleshooting procedures for this product.
•Chapter 4 Disassembly/Assembly and Adjustment
This chapter describes the disassembly, assembly, adjustment and replacement procedures for components of this product.
•Chapter 5 Parts List
This chapter contains the spare parts information for this product.
•Chapter 6 General
This chapter contains the following information.
6.1Specifications
6.2Tools/Service Consumables/Consumables
6.3Service Data
6.4Service Mode
6.6KO PROGRAM# LIST
•Chapter 7 Wiring Data
This chapter contains the information about the Wiring Connector List/Locations, the Wiring Data, and the BSD for this machine.
•Chapter 8 Accessories (not yet issued)
•Chapter 9 Installation/Removal
This chapter contains the installation and removal procedures for this product and the options that are specific to it.
•Chapter 10 Mechanism & Functions Overview (not yet issued)
Initial Issue
WorkCentre 5021/5019
2.2 Information on Updating
This manual will be sent to each Service Center as specified below. Revisions must be incorporated correctly to keep the manual up-to-date.
Updating Procedure:
•When the manual is updated, the issue number ‘Ver. 1’ will be changed to Ver. 1.1, Ver. 1.2, and so on.
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08/2012 |
Introduction |
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|
0.1, 0.2 |
||
|
0-3 |
0.3 Description for Terminology And Symbols
The terms and symbols used throughout this manual are explained here.
•The terms and symbols used at the beginning of a text are defined as follows:
DANGER
Indicates an imminently hazardous situation, such as death or serious injury if operators do not handle the machine correctly by disregarding the statement.
WARNING
Indicates a potentially hazardous situation, such as death or serious injury if operators do not handle the machine correctly by disregarding the statement.
CAUTION
Purpose
Used to describe the purposes of Adjustment and Troubleshooting.
REP: Indicates the disassembly/assembly procedure for reference.
ADJ: Indicates the adjustment procedure for reference.
PL: Indicates the parts list for reference.
Terminology
Indicates a potentially hazardous situation, such as injury or property damage if operators do not handle the machine correctly by disregarding the statement.
Instruction: Used to alert you to a procedure which, if not strictly observed, could result in damage to the machine or equipment.
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Table 1 Terminology |
|
|
Terminology |
Description |
|
Assy |
Means Assembly. |
|
TEC Value |
Abbreviation of Typical Electricity Consumption, which means the standard |
|
power consumption. Read as ‘tec’. |
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Introduction |
08/2012 |
Initial Issue |
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0.2, 0.3 |
||
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0-4 |
WorkCentre 5021/5019 |
1 Service Call Procedures
|
1.1 |
Before Starting the Servicing ……………………………………………………………………….. |
1-3 |
|
1.2 |
Service Call Procedure ……………………………………………………………………………….. |
1-5 |
|
1.3 |
Detailed Contents of the Service Call ……………………………………………………………. |
1-6 |
|
1.4 |
TRIM Check List…………………………………………………………………………………………. |
1-7 |
|
1.5 |
Periodic Replacement Parts/Consumables List ………………………………………………. |
1-7 |
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Initial Issue |
08/2012 |
Service Call Procedures |
|
WorkCentre 5021/5019 |
1-1 |
1.1 Before Starting the Servicing
1.1.1 Safety
To prevent any accident that may occur during a maintenance service, any warning or any caution regarding the servicing must be strictly observed. Do not perform any hazardous operation.
1.Power Supply
To prevent electrical shocks, burns, or injury, etc., be sure to switch OFF the machine and disconnect the plug before starting the maintenance service. If the machine has to be switched ON, such as when measuring the voltage, take extra care not to get an electrical shock.
2.Drive Area
Never inspect, clear or lubricate the drive area such as chain belts, chain wheel or gears during the machine operation.
3.Heavy Parts
Position your hip lower when removing or installing heavy parts.
4.Safety Device
See that safety devices for preventing mechanical accidents, such as fuses, circuit breakers, interlock switches, etc., and those for protecting customers from injury, such as panels and covers, function properly. Modifications that hinder the function of any safety devices are strictly prohibited.
5.Installing and Removing Parts
The edge of parts and covers may be sharp, take care not to touch them. Be careful not to touch those parts, and wipe off any oil that may have adhered to your fingers or hands before servicing. When removing parts, cables, and etc. do not pull them out by force but remove them slowly.
6.Specified Tools
Follow the instruction when a tool is specified.
7.Cleaning the Toner and Developer
As the toner can be explosive, sweep or brush the spilled toner into a container for collecting the sweepings.
Clean away the remaining toner with a damp cloth or use a standard vacuum cleaner that is toner-tolerant. Never use the customer’s vacuum cleaner.’
Do the same when cleaning the Developer because it also contains some toner.
8.Organic Solvents
When using an organic solvent such as the Drum Cleaner or Machine Cleaner, pay attention to the following:
•Ensure good ventilation in the room to prevent too much inhalation of solvent fumes.
•Do not use heated solvent.
•Keep it away from fire.
•Wash your hands thoroughly after use.
9.Harmful Laser
The customer or service personnel would not be exposed to any harmful laser during the usual copying or scanning of documents. However, if a customer finds that the lamp that is used for exposing documents is too bright when performing platen copy or scan, it is possible to block the light from the platen glass by covering the portion of the platen document area that is usually not used for copying or scanning documents.
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Initial Issue |
08/2012 |
Service Call Procedure |
|
1.1 |
||
|
WorkCentre 5021/5019 |
1-3 |
1.1.2 Things to Take Note When Handling Customer Information
1.Handling of customer’s electronic information — samples of copy/print (paper data), log files (Activity Report), and etc.
Before you bring back any samples for the purpose of investigation/analysis, always obtain permission from the customer. Make sure to assure them that the data will not be used for any other purpose.
2.Handling of a PWB, etc. that contains customer information.
Data such as Fax Address Numbers and URLs that are registered in the customer’s machine are all important customer information. These types of information are stored in the PWB, etc. within the machine. Take extra care when handling them.
(1)In case of replacements, transfer the data to the new PWB and make sure that all data in the old parts is thoroughly erased before disposing it. Make sure that no important customer information gets leaked. (For details, refer to the preface in Chapters 4 and 5)
(2)If a component was replaced and it was not found to be the cause of the malfunction, return it to the machine it came from. (For components that were temporarily installed/removed for troubleshooting, etc. clear the data using the CE Mode, etc.)
1.1.3 Other Precautions
Pay attention to the following when performing maintenance service to avoid wrong or redundant servicing:
1.Reference Materials
Before performing maintenance servicing, read all relevant technical materials to make a systematic approach.
2.Disassembling
Make sure to check the assembled condition before removing parts or disassembling the machine.
3.Installation/Adjustment
After the installation or adjustment is complete, check that no parts or tools are left inside or on the assemblies before using the machine.
4.Handling of replaced parts/consumables
Make sure that the replaced parts or consumables as well as their packaging materials are collected back to the Service Center.
For the separation and processing methods for the collected items, refer to the Common Technical Information No. 2-027 for all machines.
• Drum Cleaner
WARNING
Never discard the Drum Cleaner into a fire. Always keep it away from open flames to prevent it from catching and causing a fire. Always dispose of the Drum Cleaner after it is completely used up. For recyclable parts, fill the necessary items in the [U-TAG] and perform collection.
5.General Precautions
•Take care not to disturb the customer’s daily work.
•Place a drop cloth or paper on the floor of the service area to keep the site clean.
•Throw any trash generated during the maintenance service into a trash bag and bring them back to the Service Center.
•Record clearly the service details and the consumables and parts replaced at visit in the Machine Service Log.
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Service Call Procedure |
08/2012 |
Initial Issue |
|
1.1, 1.2 |
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1-4 |
WorkCentre 5021/5019 |
1.2 Service Call Procedure
1.2.1 Initial Actions
1.Ask the operator(s) about the machine condition.
2.Record the billing meter readings.
3.Inspect any error copies, then check the machine.
4.Check the Service Log.
1.2.2 When UM is requested, perform the following:
1.Check the problem status by performing the Level 1 Troubleshooting in [Chapter 2 Troubleshooting].
2.Perform the applicable Level 2 Troubleshooting FIP in [Chapter 2 Troubleshooting].
3.If there are no applicable items, troubleshoot by referring to [Chapter 7 BSD].
4.Check the copy quality.
Make several sheets of copies using the Test Chart (499T 00247), then check the quality of the copies for problems.
5.Output the following [Error History Report] and check the [System Fail History] and [Paper Jam History] in order to understand the machine status.
(1)Enter the System Administrator Mode.
i.Press the [Log In / Out] button and hold it down for 4 s or longer until the following screen is displayed.
Figure 1 j0lj41896
ii.Use the keypad to enter the Passcode [11111]*1 (5 ‘1’ digits) and press the [Start] button.
NOTE: *1: Default Value
iii.The Program Number input screen is displayed.
Figure 2 j0lj41897
(2)Load any one of A4 SEF, A4 LEF, Letter SEF, or Letter LEF into the Tray.
(3)Enter ‘202’ at the Program Number and press the [Start] button.
(4)Enter ‘4’ for [Error History Report] and press the [Start] button.
(5)Once printing has completed, press the [Log In / Out] button to exit from the System Administrator Mode.
NOTE: When replacing parts that will incur cost to the customer, obtain the customer’s agreement before performing the replacement.
6.Repair all the secondary problems.
7.Perform TRIM Service.
1.2.3 When SM is requested, perform the following:
1.Check the copy quality.
Make several sheets of copies using the Test Chart (499T 00247), then check the quality of the copies for problems.
2.Output the [Error History Report] and check the [System Fail History] and [Paper Jam History] in order to understand the machine status.
•For how to output the [Error History Report], refer to [1.2.2 When UM is requested, perform the following:].
NOTE: When replacing parts that will incur cost to the customer, obtain the customer’s agreement before performing the replacement.
3.Perform TRIM Service.
1.2.4 Final Actions
1.Check overall operation/features.
2.Check the machine exterior and consumables.
3.Train the operator as required.
4.Complete the Service Log and Service Report.
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Initial Issue |
08/2012 |
Service Call Procedure |
|
1.2 |
||
|
WorkCentre 5021/5019 |
1-5 |
5.Keep the copy samples with the Service Log.
1.3 Detailed Contents of the Service Call
1.3.1 Initial Actions
1. Ask the operator(s) about the machine condition.
• How often and where do paper jams have been occurring recently
• How is the copy quality
2. Record the copy meter readings.
3. Inspect any error copies, then check the machine.
4. Check the print samples from previous service calls and the Service Log.
1.3.2 Checking Reproducibility of Problem
1. Check the problem status by performing the Level 1 Troubleshooting in [Chapter 2 Troubleshooting].
2. Perform the applicable Level 2 Troubleshooting FIP in [Chapter 2 Troubleshooting].
3. If there are no applicable items, troubleshoot by referring to [Chapter 7 BSD].
1.3.3 Checking Copy Quality
1. Make several sheets of copies using the Test Chart (499T 00247), then check the quality of the copies.
1.3.4 TRIM Servicing
Perform TRIM servicing during a service call to maintain the machine performance.
1. Follow the TRIM Check List to perform the required TRIM items.
2. Check for parts that require periodical cleaning/replacement (consumables, parts) by referring to the TRIM Chec List, the Periodic Replacement Parts/Consumables List, and the Maintenance Report, and clean them if necessary. After a replacement, make sure that you enter the CE Mode and use [HFSI Read / Clear] to clear the applicable counter(s).
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Service Call Procedure |
08/2012 |
Initial Issue |
|
1.3, 1.4 |
||
|
1-6 |
WorkCentre 5021/5019 |
1.4TRIM Check List
C:Perform checking. Clean, replace, or feed if necessary.
O:Always perform cleaning and checking.
*: Always perform replacement service at the specified interval.
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Table 1 |
||||
|
Every |
||||
|
No. |
Servicing Items |
time |
Service Details |
|
|
1.1 |
Pre-servicing Check |
C |
• |
Activate the machine and check that abnormal |
|
(Check the machine |
noise is not heard. |
|||
|
operation sound) |
||||
|
1.2 |
Pre-servicing Check |
C |
• |
Make several sheets of copies using the Test |
|
(Copy and print the |
Chart (499T 00247), then check the quality of |
|||
|
Test Chart) |
the copies. |
|||
|
2 |
Clean the interior of the |
C |
• |
Clean any paper dust and toner residue in the |
|
machine |
paper path and on the jam sensor. |
|||
|
(Clean the paper trans- |
• |
Especially, clean the operation section of the |
||
|
port system) |
operator carefully. |
|||
|
3 |
Cleaning the IIT |
C |
• |
Clean the Platen Glass surface and the Platen |
|
Cushion with the optical cleaning cloth. |
||||
|
• |
Clean the Reflector, back of the Platen Glass, |
|||
|
mirrors and lens with the optical cleaning cloth. |
||||
|
4 |
Clean the DADF |
C |
• |
Clean the Feed Roll, Nudger Roll, and Retard |
|
Roll with a cloth that has been wrung dry. |
||||
|
• |
Clean the DADF Platen Glass with the optical |
|||
|
cleaning cloth. |
||||
|
5 |
Safety Check |
O |
• |
Make sure that the power plug is plugged in |
|
properly. |
||||
|
• |
Make sure that the power cords are not |
|||
|
cracked and no wires are exposed. |
||||
|
• |
Make sure that no extension cord with insuffi- |
|||
|
cient length or power cord outside the specifi- |
||||
|
cation, such as an off-the-shelf power strip, is |
||||
|
being used. |
||||
|
• |
Make sure that a single socket does not have |
|||
|
multiple power plugs plugged into it. |
||||
|
6.1 |
Post-servicing check |
C |
• |
Make several sheets of copies using the Test |
|
(Copy Quality Check) |
Chart (499T 00247), then check if the quality |
|||
|
satisfies the specification. |
||||
|
6.2 |
Post-servicing check |
C |
• |
Check the paper feed and abnormal noise. |
|
(Check the machine |
||||
|
operation) |
||||
|
6.3 |
Post-servicing check |
C |
• |
Create the Service Log and Service Report. |
|
(Check the meter) |
||||
1.5 Periodic Replacement Parts/Consumables List
When servicing, check the number of copies and number of fed sheets for the consumables and parts that require periodical cleaning/replacement. Clean or replace them if necessary. The history can be checked by printing the Maintenance Report or by checking the approriate counter in [HFSI Read / Clear] in CE Mode (6.4.2.9 HFSI Read / Clear).
For the items that cannot be checked in CE Mode, clean or replace them according to the replacement intervals (standard PV).
CAUTION
Do not place the imaging materials, such as the Toner and the Drum, in the car for a long time.
NOTE: Clean the Platen Glass with a Platen Wax Cleaner 499D 00194 (194D) every 10K Feeds.
Table 1
|
HFSI |
||||
|
Parts/Consumables |
[Chain- |
Replacement |
||
|
No |
Name/PL No. |
Link] |
Interval |
Check the counter |
|
1 |
Tray 1 Feed No. |
950-803 |
50,000PV |
1 Feed = 1 Count Up. |
|
Tray 1 Feed Roll / Retard |
Replace both at the same |
|||
|
Pad |
time. |
|||
|
(PL 9.2) |
||||
|
2 |
Tray 2 Feed No. |
950-804 |
300,000PV |
1 Feed = 1 Count Up. |
|
Tray 2 Feed Roll/Nudger |
Replace all 3 at the same |
|||
|
Roll/Retard Roll |
time. |
|||
|
(PL 10.3) |
||||
|
3 |
MSI Feed Count |
950-802 |
50,000PV |
1 Feed = 1 Count Up. |
|
MSI Feed Roll/MSI Nudger |
Replace all 3 at the same |
|||
|
Roll/MSI Retard Pad |
time. |
|||
|
(PL 13.3) |
||||
|
4 |
Fusing Unit |
950-801 |
175,000PV |
1 pass through the Fusing Unit |
|
(PL 7.1) |
Exit Sensor = 1 Count Up. |
|||
|
5 |
BTR Unit |
950-800 |
100,000PV |
1 pass through the Fusing Unit |
|
(PL 6.1) |
Exit Sensor = 1 Count Up. |
|||
|
6 |
Document Feed No. |
955-806 |
200,000PV |
Replace the Feed Roll, |
|
DADF Feed Roll/Nudger |
Nudger Roll, and Retard Pad |
|||
|
Roll |
at the same time. |
|||
|
(PL 56.5) |
NOTE: Clean the Platen Glass |
|||
|
DADF Retard Pad |
||||
|
with a Platen Wax Cleaner |
||||
|
(PL 56.13) |
||||
|
499D 00914 (194D) every 10K |
||||
|
Feeds. |
||||
|
7 |
Toner Cartridge |
— |
9,000PV |
|
|
(PL 8.1) |
||||
|
8 |
Drum Cartridge *1 |
950-807 |
343k cycle |
<Refer- |
|
(PL 8.1) |
ence>75KPV*1@18PPM / |
|||
|
80KPV*1@20PPM |
||||
|
Initial Issue |
08/2012 |
Service Call Procedure |
|
1.5 |
||
|
WorkCentre 5021/5019 |
1-7 |
*1: The maximum number of prints is a reference value under the condition of A4 LEF and simplex printing. Some specific conditions such as paper size, number of copies for a print job, etc. might cause a serious deterioration of image quality before the time to replace the drum cartridge comes.
|
Service Call Procedure |
08/2012 |
Initial Issue |
|
1.5 |
||
|
1-8 |
WorkCentre 5021/5019 |
2 Status Indicator RAPs
|
2.1 Introduction |
010-327 |
Fusing Unit On Time Fail ……………………………………………………………………… |
2-17 |
||
|
2.1.1 |
How to Troubleshoot ………………………………………………………………………………… |
2-3 |
010-379 |
Fusing Unit Hot Not Ready Return Time Fail…………………………………………… |
2-18 |
|
2.1.2 How to Switch the Error Code Display ………………………………………………………… |
2-3 |
010-392 |
NOHAD Fan Defect……………………………………………………………………………… |
2-18 |
|
|
2.1.3 |
Glossary …………………………………………………………………………………………………. |
2-4 |
010-602 |
Over Temp Cooling Mode …………………………………………………………………….. |
2-18 |
2.2 Product FIP
2.2.1 Level 1 FIP
|
2.2.1.1 Level 1 FIP …………………………………………………………………………………………… |
2-7 |
|
|
2.2.2 Level 2 FIP |
||
|
CHAIN 3 |
||
|
003-500/795 N-Up NG Out Of Range/ AMS NG Out Of Range………………………………. |
2-9 |
|
|
003-754 IPS Overrun ……………………………………………………………………………………….. |
2-9 |
|
|
003-942 Not-Supported Doc Size ………………………………………………………………………. |
2-9 |
|
|
003-951 1Job Max Page Over …………………………………………………………………………… |
2-9 |
|
|
003-963 APS NG Out Of Range ………………………………………………………………………… |
2-9 |
|
|
003-972 EPC Memory Full………………………………………………………………………………… |
2-9 |
|
|
003-973 Auto Rotation NG Out Of Range……………………………………………………………. |
2-9 |
|
|
CHAIN 4 |
||
|
004-345 HVPS Communication Error …………………………………………………………………. |
2-11 |
|
|
CHAIN 5 |
||
|
005-122 DADF Simplex/Side 1 Pre Regi Sensor On Jam ……………………………………… |
2-13 |
|
|
005-123 DADF Simplex/Side 1 Regi Sensor On Jam……………………………………………. |
2-13 |
|
|
005-125/145 DADF Regi Sensor Off Jam/ DADF Regi Sensor Off Jam on Inverting…. |
2-13 |
|
|
005-131/132 DADF Invert Sensor On Jam on Inverting/ DADF Invert Sensor On Jam. |
2-13 |
|
|
005-134/139 DADF Invert Sensor Off Jam on Inverting/ DADF Invert Sensor Off Jam. |
2-14 |
|
|
005-135 DADF Side 2 Pre Regi Sensor On Jam ………………………………………………….. |
2-14 |
|
|
005-136 DADF Side 2 Regi Sensor On Jam………………………………………………………… |
2-14 |
|
|
005-147 DADF Pre Regi Sensor Off Jam on Inverting ………………………………………….. |
2-15 |
|
|
005-196 Size Mismatch Jam on No Mix-Size ………………………………………………………. |
2-15 |
|
|
005-197 Prohibit Combine Size Jam…………………………………………………………………… |
2-15 |
|
|
005-198/199 Too Short Size Jam/ Too Long Size Jam …………………………………………. |
2-15 |
|
|
005-210 DADF Download Fail …………………………………………………………………………… |
2-15 |
|
|
005-275/280 DADF RAM Fail/ DADF EEPROM Fail …………………………………………….. |
2-15 |
|
|
005-305 DADF Feeder Cover Interlock Open………………………………………………………. |
2-16 |
|
|
005-500 DADF Download Flash Write Error ………………………………………………………… |
2-16 |
|
|
005-907/908/913 DADF Pre Regi Sensor/DADF Regi Sensor/DADF Invert Sensor Static Jam |
||
|
2-16 |
||
|
005-940 |
DADF No Original Fail …………………………………………………………………………. |
2-16 |
|
005-948 SS-Size Mismatch Jam on No Mix-size ………………………………………………….. |
2-16 |
|
|
CHAIN 10 |
||
|
010-311 |
Fusing Unit Center Thermistor Defect ……………………………………………………. |
2-17 |
|
010-312 |
Fusing Unit Rear Thermistor Defect ………………………………………………………. |
2-17 |
|
010-320 |
Over Heat Temperature Fail …………………………………………………………………. |
2-17 |
CHAIN 16
|
016-500 |
Controller Download Flash Write Error …………………………………………………… |
2-19 |
|
|
016-501 |
Controller Boot Flash Write Error …………………………………………………………… |
2-19 |
|
|
016-502 |
UI Panel Download Flash Write Error …………………………………………………….. |
2-19 |
|
|
016-570 No Response from USB-Host for Scan Job …………………………………………….. |
2-19 |
||
|
016-571 No Response from USB-Host for Print Job……………………………………………… |
2-19 |
||
|
016-742/744 |
Download File Error/ Download File Check Sum Error ……………………….. |
2-19 |
|
|
016-749/799 |
HBPL or XPJL Syntax Error/ Print Instruction Fail ……………………………… |
2-20 |
|
|
016-759 |
Copy Counter Full ……………………………………………………………………………….. |
2-20 |
|
|
016-776 |
Marker Code Detection Fail ………………………………………………………………….. |
2-20 |
CHAIN 23
|
023-600 Held Down key Error (UI Panel)…………………………………………………………….. |
2-21 |
CHAIN 24
|
024-910/911/915 |
Tray 1/Tray 2/MSI Paper Length Mismatch ………………………………… |
2-23 |
|
024-950/951/954 Tray 1/Tray 2/MSI No Paper …………………………………………………….. |
2-23 |
|
|
024-958/959/960 |
MSI/Tray 1/Tray 2 Paper Size Mismatch ……………………………………. |
2-23 |
|
024-965 APS NG Unselected…………………………………………………………………………….. |
2-23 |
CHAIN 41
|
041-210/211 STM NVM Out-Of-Order/ STM NVM R/W Error…………………………………. |
2-25 |
CHAIN 42
|
042-325/614 Main Motor Rotation Error/ Main Motor Rotation Warning …………………… |
2-27 |
CHAIN 45
|
045-310 |
Image Ready Error………………………………………………………………………………. |
2-29 |
|
045-313 |
IOT Logic Fail……………………………………………………………………………………… |
2-29 |
CHAIN 61
|
061-321 |
ROS Motor Fail …………………………………………………………………………………… |
2-31 |
|
061-325 |
No SOS Fail ……………………………………………………………………………………….. |
2-31 |
CHAIN 62
|
062-277 DADF Communication Fail……………………………………………………………………. |
2-33 |
|
|
062-311 |
IIT Software Logic Fail …………………………………………………………………………. |
2-33 |
|
062-360 |
Carriage Position Fail…………………………………………………………………………… |
2-33 |
|
062-371/380 Lamp Illumination Fail/ AGC Fail……………………………………………………… |
2-33 |
|
|
062-386 AOC Fail…………………………………………………………………………………………….. |
2-34 |
|
|
062-389 |
Carriage Over Run Fail (Scan End Side) ………………………………………………… |
2-34 |
|
062-396 |
CCD Cable Connection Fail ………………………………………………………………….. |
2-34 |
CHAIN 71
|
071-105 Regi Sensor On Jam (Tray 1) ……………………………………………………………….. |
2-35 |
|
Initial Issue |
08/2012 |
Status Indicator RAPs |
|
WorkCentre 5021/5019 |
2-1 |
CHAIN 72
|
072-102 Feed Out Sensor 2 On Jam ………………………………………………………………….. |
2-37 |
||
|
072-105 |
Regi Sensor On Jam (Tray 2) ……………………………………………………………….. |
2-37 |
|
|
072-210 |
Tray 2 |
Lift Up Fail………………………………………………………………………………… |
2-37 |
|
072-212 |
Tray 2 |
Size Sensor Broken …………………………………………………………………… |
2-37 |
|
072-215 |
MCU-STM Communication Fail …………………………………………………………….. |
2-37 |
CHAIN 75
|
075-135 Regi Sensor On Jam (MSI)…………………………………………………………………… |
2-39 |
CHAIN 77
|
077-101 Regi Sensor Off Jam……………………………………………………………………………. |
2-41 |
|
|
077-103 |
Fusing Unit Exit Sensor Off Jam (Long) …………………………………………………. |
2-41 |
|
077-104 |
Fusing Unit Exit Sensor Off Jam (Short)…………………………………………………. |
2-41 |
|
077-106 Fusing Unit Exit Sensor On Jam……………………………………………………………. |
2-41 |
|
|
077-129 |
Regi Sensor On Jam (Duplex Wait)……………………………………………………….. |
2-42 |
|
077-212 |
Tray Module Reset Fail………………………………………………………………………… |
2-42 |
|
077-300/301/305 Front Cover/Left Hand Cover/STM Cover Open………………………….. |
2-42 |
|
|
077-900/901/904 Regi Sensor/Fusing Unit Exit Sensor/Feed Out Sensor 2 Static Jam |
2-42 |
CHAIN 91
|
091-313 CRUM ASIC Communication Fail ………………………………………………………….. |
2-43 |
||
|
091-401/402 |
Drum Cartridge Quality Life Over/ Drum Cartridge Life Over ………………. |
2-43 |
|
|
091-406/424 |
Drum Cartridge Normal Life Over/ Drum Cartridge Abnormal Life Over… |
2-43 |
|
|
091-430 |
Drum Cartridge Life End ………………………………………………………………………. |
2-43 |
|
|
091-440 |
Drum Cartridge Pre Near End……………………………………………………………….. |
2-43 |
|
|
091-441 |
Drum Cartridge Near End …………………………………………………………………….. |
2-44 |
|
|
091-914 |
Drum CRUM Communication Fail………………………………………………………….. |
2-44 |
|
|
091-915/916 Drum CRUM ID Error/ Drum CRUM Market Identity Mismatch ……………. |
2-44 |
|
117-326 Controller Backup NVM Data Defect………………………………………………………. |
2-53 |
CHAIN 123
|
123-314 UI Panel Communication Fail………………………………………………………………… |
2-55 |
2.2.3 Other Failure FIP
|
2.2.3.1 AC Power FIP……………………………………………………………………………………….. |
2-57 |
|
|
2.2.3.2 |
+5VDC Power FIP…………………………………………………………………………………. |
2-57 |
|
2.2.3.3 |
+24VDC Power FIP……………………………………………………………………………….. |
2-58 |
2.2.4 Generic FIP
|
2.2.4.1 |
Reflective Sensor Failure FIP………………………………………………………………….. |
2-59 |
|
2.2.4.2 |
Permeable Sensor Failure FIP ………………………………………………………………… |
2-59 |
|
2.2.4.3 |
Switch (Normal/Open) Failure FIP …………………………………………………………… |
2-60 |
|
2.2.4.4 |
Solenoid/Clutch Not Energized Failure FIP……………………………………………….. |
2-60 |
|
2.2.4.5 |
Solenoid/Clutch Left Energized Failure FIP ………………………………………………. |
2-61 |
|
2.2.4.6 |
Motor Does Not Rotate Failure FIP ………………………………………………………….. |
2-61 |
|
2.2.4.7 |
Motor Left Running Failure FIP ……………………………………………………………….. |
2-62 |
|
2.2.4.8 NIP/RELEASE SOLENOID Not Energized Failure FIP……………………………….. |
2-62 |
2.3 NET System Fault Check
|
2.3.1 |
No output is available, no data is printed …………………………………………………….. |
2-65 |
|
2.3.2 |
Printing can be performed but abnormally …………………………………………………… |
2-65 |
CHAIN 92
|
092-660/668 ATC Amplitude Fail/ ATC Average Fail…………………………………………….. |
2-45 |
|
|
092-661 |
Temperature Sensor Fail ……………………………………………………………………… |
2-45 |
|
092-910 |
ATC Sensor Fail………………………………………………………………………………….. |
2-45 |
CHAIN 93
|
093-312 |
Toner Dispense Motor Rotation Fail ………………………………………………………. |
2-47 |
|
093-400 Toner Near Empty……………………………………………………………………………….. |
2-47 |
|
|
093-406 Toner Pre Near Empty …………………………………………………………………………. |
2-47 |
|
|
093-912 |
Toner Empty ………………………………………………………………………………………. |
2-47 |
|
093-956 |
Drum New CRU Installation Fail ……………………………………………………………. |
2-47 |
|
093-959 |
Drum New CRU Installation Fail Exceeds Thresholding Times………………….. |
2-47 |
CHAIN 95
|
095-910 No Drum Cartridge………………………………………………………………………………. |
2-49 |
CHAIN 116
|
116-321 |
Controller Logic Fail …………………………………………………………………………….. |
2-51 |
|
116-323 |
Controller NVM Data Defect …………………………………………………………………. |
2-51 |
|
116-334 NVM Data Mismatch ……………………………………………………………………………. |
2-51 |
|
|
116-377 |
IIT Interrupt Time out …………………………………………………………………………… |
2-51 |
|
116-747 |
Invalid Page Margin …………………………………………………………………………….. |
2-51 |
CHAIN 117
|
Status Indicator RAPs |
08/2012 |
Initial Issue |
|
2-2 |
WorkCentre 5021/5019 |
2.1.1 How to Troubleshoot
Level 1 Troubleshooting:
•Level 1 Troubleshooting (Level 1 FIP) is the first step to diagnose a problem. Level 1 FIP asks you whether any Fault Code and other problematic symptoms exist, guiding you to Level 2 Troubleshooting or BSD to resolve the problem.
Level 2 Troubleshooting:
•Level 2 Troubleshooting is a diagnostic procedure of separating a problem by Fault Code, document/paper jam and other problematic symptoms. Performing a FIP or an appropriate procedure in the Check Procedure enables you to discover causes of a problem in a short period of time.
How to proceed with troubleshooting and Cautions:
•First, perform Level 1 FIP to categorize a problem. Second, proceed to an appropriate Level 2 FIP or BSD to resolve the problem. To find the causes of the problem using FIP or Check Procedure etc., thoroughly read the instructions and follow the procedure properly. Sometimes, when two or more causes exist, they cannot be identified at once, so the same FIP should be repeated. In this case, pay attention to a different judgment made in the process of the same FIP.
•For source voltage related problems, such as being unable to power up the machine, refer to ‘Other Failure FIP’ to proceed with the troubleshooting.
•The Check Procedure for general electrical parts (Motor, Solenoid/Clutch, Switch, Sensor etc.) may not be shown in each troubleshooting for some cases. In such cases, proceed to troubleshoot by referring to ‘Generic FIP’.
2.1.2 How to Switch the Error Code Display
When a problem has occurred in the machine, an Error Code or a Fault Code (Chain-Link) will be displayed on the UI screen. When an Error Code is being displayed, you can perform the following operation to switch the display to the Chain-Link number that correspond to that Error Code. To repair, check the Chain-Link number and proceed with the appropriate FIP.
How to switch to the Chain-Link number
1.When a problem has occurred, the displayed Error Code will be flashing.
Figure 1 j0lj21201
2.With the Error Code being displayed, press and hold down the [ID Card Copy] button on the Control Panel.
•As long as the button is being pressed, the Chain-Link number will be displayed and flashing.
|
Figure 2 |
j0lj21202 |
|
|
Initial Issue |
08/2012 |
Status Indicator RAPs |
|
2.1.1, 2.1.2 |
||
|
WorkCentre 5021/5019 |
2-3 |
3.Releasing the [ID Card Copy] button returns the display to the Error Code.
2.1.3 Glossary
The following terminology are used throughout the troubleshooting section. The meaning of these terminology must be fully understood when performing problem analysis.
Common terms:
Status Indicator RAPs
2.1.2, 2.1.3
•Fault Code
This 6-digit code appears when the machine has found problems.
•Actuate (Deactuate)
To mechanically push (release) the Actuator of the switch or the connected mechanical linkage.
•Block
To place a sheet of document or paper on the photo sensor surface for detection.
•Check
To visually check for operation failure of parts such as relay or mechanical linkage, and the failure status of the parts.
•Enter the CE Mode
To enter the CE Mode by following the procedure described in ‘How to Enter/Exit the CE Mode’ of Chapter 6.
•Check the connection for short circuit
Turn the power OFF. Measure the resistance between the wire and the frame using the ohm range of a tester.
•Check the connection for open circuit
Turn the power OFF. Measure the resistance between both ends of the wire using the ohm range of a tester.
•Input Check [xxx-xxx]/Output Check [xxx-xxx]
To enter the Component Check by following the procedure described in ‘How to Use the CE Mode’ of Chapter 6.
•Analog Monitor [xxx-xxx]
To enter the Analog Monitor by following the procedure described in ‘How to Use the CE Mode’ of Chapter 6.
•Check the voltage level
|
Table 1 |
||
|
Voltage |
Level |
Range |
|
+3.3VDC |
(H) |
+3.2 to +3.6VDC |
|
(L) |
0.0 to +1.0VDC |
|
|
+5VDC |
(H) |
+4.8 to +5.4VDC |
|
(L) |
0.0 to +1.0VDC |
|
|
+24VDC |
(H) |
+23.3 to +25.7VDC |
|
(L) |
0.0 to +3.0VDC |
|
•PL 4.2
Refer to PL 4.2 in Chapter 5 Parts List.
•CH 6.2 Zone J4
|
08/2012 |
Initial Issue |
|
2-4 |
WorkCentre 5021/5019 |
Refer to Chain 6.2 Zone J4 in Chapter 7 BSD.
•REP 4.1.3
Refer to REP 4.1.3 in Chapter 4.
•ADJ 4.1.3
Refer to ADJ 4.1.3 in Chapter 4.
•Replace the parts in sequence
When it is impossible to analyze causes of a problem further, replace the parts in sequence. The part with a higher replacement frequency or higher possibility of causing a problem is listed first for replacement.
|
Initial Issue |
08/2012 |
|
WorkCentre 5021/5019 |
2-5 |
Status Indicator RAPs
2.1.3
|
Status Indicator RAPs |
08/2012 |
Initial Issue |
|
2.1.3 |
||
|
2-6 |
WorkCentre 5021/5019 |
2.2.1.1 Level 1 FIP
Procedure
Ask the operator about the problem. Did the operator operate the machine correctly?
YN
Explain the correct way to operate the machine to the operator.
Output all jobs that are stored in the memory. Turn the power OFF and ON. Is the UI display normal?
YN
Refer to [BSD (CH2.1)] and [2.2.3 Other Failure FIP] to repair the malfunction in UI display.
Check the Shutdown History. Refer to [6.4.2.1 Shutdown History] to display the Fault Code on the UI. Is the Fault Code displayed on the UI?
YN
Refer to [Troubleshooting] in the User guide and repair the following errors.
•Problems With Hardware
•Problems With Image Quality
•Problems With Copy
•Problems With Printer
•Problems With Scanner
•Problems With Network
•In Case of Paper Jam
•In Case of Document Jam
Proceed to Level 2 Troubleshooting and perform the applicable FIP.
|
Initial Issue |
08/2012 |
|
WorkCentre 5021/5019 |
2-7 |
Status Indicator RAPs
2.2.1.1
|
Status Indicator RAPs |
08/2012 |
Initial Issue |
|
2.2.1.1 |
||
|
2-8 |
WorkCentre 5021/5019 |
003-500/795 N-Up NG Out Of Range/ AMS NG Out Of
Range
BSD-ON:-
[N-Up NG Out Of Range]
During 2-Up or 4-Up, the reduce/enlarge ration was not within the range of 25 to 400%.
[AMS NG Out Of Range]
During AMS (Auto Magnification Selection), the reduce/enlarge ration was not within the range of 25 to 400%
Cause/Action
Press [Stop] on the UI Panel and change the settings.
003-951 1Job Max Page Over
BSD-ON:-
During Copy Job, the number of pages that can be scanned has been exceeded.
Cause/Action
Press [Stop] on the UI Panel and reduce the number of document pages.
003-963 APS NG Out Of Range
BSD-ON:-
During Copy Job, when APS is selected, the image size obtained from document size x reduce/enlarge ratio was detected to be larger than the largest Standard Paper Size.
003-754 IPS Overrun
BSD-ON:-
The IPS processing has overtook the Scan processing.
Cause/Action
This might be avoided by setting the R/E ratio to 99% or 101%. If this occurs frequently, obtain the document from the User and contact the Support Department for assistance.
003-942 Not-Supported Doc Size
BSD-ON:-
During DADF Scan of a Copy Job, an unsupported document size was detected.
Cause/Action
1.Press [Stop] on the UI Panel.
2.Check the setting of the document size group.
3.Check whether the document size is a supported size.
4.If the document size is a supported size, the DADF might have malfunctioned. Refer to following FIP to check the DADF.
•005-196 (Size Mismatch Jam on No Mix-size)
•005-948 (SS-Size Mismatch Jam on No Mix-size)
Cause/Action
Press [Stop] on the UI Panel and change the settings.
003-972 EPC Memory Full
BSD-ON:-
During Copy Job, the EPC memory is filled up.
Cause/Action
Print out all the images that had been successfully scanned by the DADF so far and then perform the copy again for the documents (images) that were unable to be scanned.
003-973 Auto Rotation NG Out Of Range
BSD-ON:-
During Copy Job, the following conditions were met.
•Rotation is required.
•The length of the image obtained by document x reduce/enlarge ratio is longer than 297 mm.
Cause/Action
Press [Stop] on the UI Panel and change the reduce/enlarge ratio.
|
Initial Issue |
08/2012 |
Status Indicator RAPs |
|
003-500/795, 003-951 |
||
|
WorkCentre 5021/5019 |
2-9 |
|
Status Indicator RAPs |
08/2012 |
Initial Issue |
|
003-500/795, 003-951 |
||
|
2-10 |
WorkCentre 5021/5019 |
004-345 HVPS Communication Error
BSD-ON:CH9.2
Communication failure between the ESS/MCU PWB and the HVPS was detected.
Cause/Action
1.Turn the power OFF and ON.
2.Turn OFF the power and check the connection between the HVPS J500 and the ESS/ MCU PWB J402 for open circuit, short circuit, and poor contact.
3.If no problem is found, replace the following parts in sequence:
•HVPS (PL 18.1)
•ESS/MCU PWB (PL 18.1)
|
Initial Issue |
08/2012 |
|
WorkCentre 5021/5019 |
2-11 |
Status Indicator RAPs
004-345
|
Status Indicator RAPs |
08/2012 |
Initial Issue |
|
004-345 |
||
|
2-12 |
WorkCentre 5021/5019 |
005-122 DADF Simplex/Side 1 Pre Regi Sensor On Jam
BSD-ON:CH5.4
•After Pre-Feed started for the first sheet (DADF Feed Motor On (CW)) in Simplex and Duplex, the DADF Pre Regi Sensor did not turn ON within the specified time.
•After Pre-Feed started for the second sheet onwards (DADF Feed Motor On (CW)) in Duplex, the DADF Pre Regi Sensor did not turn ON within the specified time.
005-125/145 DADF Regi Sensor Off Jam/ DADF Regi Sensor Off Jam on Inverting
BSD-ON:CH5.5, CH5.4
[DADF Regi Sensor Off Jam]
After the DADF Pre Regi Sensor turned OFF at Scan operation, the DADF Regi Sensor did not turn OFF within the specified time.
Cause/Action
Check the following:
•Transportation failure due to foreign substance on the document path.
•The surface of the Feed Roll and Nudger Roll for foreign substances.
•The surface of the Feed Roll and Nudger Roll for wear.
•The DADF Pre Regi Sensor (Input Check [005-206]) for operation failure. (PL 56.14)
•The DADF Feed Clutch (Output Check [005-062]) for operation failure. (PL 56.7)
•The DADF Feed Motor (Output Check [005-008]) for operation failure. (PL 56.6)
•The Drive Gear for wear and damage.
If no problem is found, replace the DADF PWB. (PL 56.2)
005-123 DADF Simplex/Side 1 Regi Sensor On Jam
BSD-ON:CH5.5, CH5.4
The DADF Regi Sensor does not turn ON within the specified time after the DADF Pre Regi Sensor On.
[DADF Regi Sensor Off Jam on Inverting]
After the DADF Pre Regi Sensor turned OFF at Invert operation, the DADF Regi Sensor did not turn OFF within the specified time.
Cause/Action
Check the following:
•Transportation failure due to foreign substance on the document path.
•The surface of the Regi Roll, Out Roll, and Exit Roll for foreign substances.
•The surface of the Regi Roll, Out Roll, and Exit Roll for wear.
•The DADF Regi Sensor (Input Check [005-110]) for operation failure. (PL 56.14)
•The DADF Pre Regi Sensor (Input Check [005-206]) for operation failure. (PL 56.14)
•The DADF Feed Motor (Output Check [005-008]) for operation failure. (PL 56.6)
•The Drive Gear for wear and damage.
If no problem is found, replace the DADF PWB. (PL 56.2)
Cause/Action
Check the following:
•Transportation failure due to foreign substance on the document path.
•The surface of the Takeaway Roll and Regi Roll for foreign substances.
•The surface of the Takeaway Roll and Regi Roll for wear.
•The DADF Regi Sensor (Input Check [005-110]) for operation failure. (PL 56.14)
•The DADF Pre Regi Sensor (Input Check [005-206]) for operation failure. (PL 56.14)
•The DADF T/A Clutch (Output Check [005-098]) for operation failure. (PL 56.7)
•The DADF Feed Motor (Output Check [005-008]) for operation failure. (PL 56.6)
•The Drive Gear for wear and damage.
If no problem is found, replace the DADF PWB. (PL 56.2)
005-131/132 DADF Invert Sensor On Jam on Inverting/ DADF Invert Sensor On Jam
BSD-ON:CH5.5, CH5.4
[DADF Invert Sensor On Jam on Inverting]
After the DADF Regi Sensor turned ON at Invert operation, the DADF Invert Sensor did not turn ON within the specified time.
[DADF Invert Sensor On Jam]
After the DADF Regi Sensor turned ON in the Scan operation, the DADF Invert Sensor did not turn ON within the specified time.
Cause/Action
Check the following:
•Transportation failure due to foreign substance on the document path.
|
Initial Issue |
08/2012 |
Status Indicator RAPs |
|
005-122, 005-125/145 |
||
|
WorkCentre 5021/5019 |
2-13 |
•The surface of the Out Roll for foreign substances.
•The surface of the Out Roll for wear.
•The DADF Invert Sensor (Input Check [005-211]) for operation failure. (PL 56.10)
•The DADF Regi Sensor (Input Check [005-110]) for operation failure. (PL 56.14)
•The DADF Feed Motor (Output Check [005-008]) for operation failure. (PL 56.6)
•The Drive Gear for wear and damage.
If no problem is found, replace the DADF PWB. (PL 56.2)
005-134/139 DADF Invert Sensor Off Jam on Inverting/ DADF Invert Sensor Off Jam
BSD-ON:CH5.5, CH5.4
[DADF Invert Sensor Off Jam on Inverting]
During the Invert operation where there is a next document, after the DADF Regi Sensor turned OFF, the DADF Invert Sensor did not turn OFF within the specified time.
[DADF Invert Sensor Off Jam]
During the Simplex and Duplex Scan operation, after the DADF Regi Sensor turned OFF, the DADF Invert Sensor did not turn OFF within the specified time.
Cause/Action
Check the following:
•Transportation failure due to foreign substance on the document path.
•The surface of the Out Roll and Exit Roll for foreign substances.
•The surface of the Out Roll and Exit Roll for wear.
•The DADF Invert Sensor (Input Check [005-211]) for operation failure. (PL 56.10)
•The DADF Regi Sensor (Input Check [005-110]) for operation failure. (PL 56.14)
•The DADF Feed Motor (Output Check [005-008]) for operation failure. (PL 56.6)
•The Exit Pinch Roll for operation failure (including for the operation failure of the Exit Nip Release Solenoid (Output Check [005-072])). (PL 56.7)
•The Drive Gear for wear and damage.
If no problem is found, replace the DADF PWB. (PL 56.2)
005-135 DADF Side 2 Pre Regi Sensor On Jam
BSD-ON:CH5.4, CH5.5
After the DADF Feed Motor started the reverse rotation at Invert operation, the DADF Pre Regi Sensor did not turn ON within the specified time.
Cause/Action
Check the following:
•Transportation failure due to foreign substance on the document path.
•The surface of the Exit Roll for foreign substances.
•The surface of the Exit Roll for wear
•The DADF Pre Regi Sensor (Input Check [005-206]) for operation failure. (PL 56.14)
•The DADF Feed Motor (Output Check [005-048]) for operation failure. (PL 56.6)
•The Exit Pinch Roll for operation failure (including for the operation failure of the Exit Nip Release Solenoid (Output Check [005-072])). (PL 56.7)
•The Drive Gear for wear and damage.
If no problem is found, replace the DADF PWB. (PL 56.2)
005-136 DADF Side 2 Regi Sensor On Jam
BSD-ON:CH5.5, CH5.4
After the DADF Pre Regi Sensor turned ON at Invert operation, the DADF Regi Sensor did not turn ON within the specified time.
Cause/Action
Check the following:
•Transportation failure due to foreign substance on the document path.
•The surface of the Exit Roll, Takeaway Roll, and Regi Roll for foreign substances.
•The surface of the Exit Roll, Takeaway Roll, and Regi Roll for wear.
•The DADF Regi Sensor (Input Check [005-110]) for operation failure. (PL 56.14)
•The DADF Pre Regi Sensor (Input Check [005-206]) for operation failure. (PL 56.14)
•The DADF Feed Motor (Output Check [005-008]) for operation failure. (PL 56.6)
•The DADF T/A Clutch (Output Check [005-098]) for operation failure. (PL 56.7)
•The Exit Pinch Roll for operation failure (including for the operation failure of the Exit Nip Release Solenoid (Output Check [005-072])). (PL 56.7)
•The Drive Gear for wear and damage.
If no problem is found, replace the DADF PWB. (PL 56.2)
|
Status Indicator RAPs |
08/2012 |
Initial Issue |
|
005-131/132, 005-135 |
||
|
2-14 |
WorkCentre 5021/5019 |
005-147 DADF Pre Regi Sensor Off Jam on Inverting
BSD-ON:CH5.4, CH5.5
After the DADF Feed Motor started the reverse rotation at Invert operation, the DADF Pre Regi Sensor did not turn OFF within the specified time.
Cause/Action
Check the following:
•Transportation failure due to foreign substance on the document path.
•The surface of the Exit Roll, Takeaway Roll, Regi Roll, and Out Roll for foreign substances.
•The surface of the Exit Roll, Takeaway Roll, Regi Roll, and Out Roll for wear.
•The DADF Pre Regi Sensor (Input Check [005-206]) for operation failure. (PL 56.14)
•The DADF Feed Motor (Output Check [005-048/008] (CCW/CW)) for operation failure. (PL 56.6)
•The Exit Pinch Roll for operation failure (including for the operation failure of the Exit Nip Release Solenoid (Output Check [005-072])). (PL 56.7)
•The Drive Gear for wear and damage.
If no problem is found, replace the DADF PWB. (PL 56.2)
005-196 Size Mismatch Jam on No Mix-Size
BSD-ON:CH5.4, CH5.2
The 2nd sheet or later of the document was detected to be of a different size conpared to the 1st sheet (the length of the document’s 2nd sheet or later in SS direction is longer).
Cause/Action
1.Check the size of the document that was fed by the User.
2.If the error is not cleared, check the following:
Cause/Action
Explain to the User that Mixed Size is not supported.
005-198/199 Too Short Size Jam/ Too Long Size Jam
BSD-ON:CH5.4, CH5.2
[Too Short Size Jam]
It was detected that the document length in Slow Scan direction is shorter than the specifications (Simpex: 85 mm, Duplex: 110 mm).
[Too Long Size Jam]
It was detected that the document length in Slow Scan direction is at the specifications (Simpex: 1275 mm, Duplex: 480.1 mm) or longer.
Cause/Action
Check the size of the document that was fed by the user. If it is within the permitted length for DADF transport, check the following:
•The DADF Pre Regi Sensor (Input Check [005-206]) for operation failure. (PL 56.14)
•The Document Tray Size Sensor 1/2 (Input Check [005-221/222]) for operation failure. (PL 56.11)
If no problem is found, replace the DADF PWB. (PL 56.2)
005-210 DADF Download Fail
BSD-ON:CH3.1
When the IISS starts up (including at Power ON/Sleep recovery), it was detected that the DADF is in Download Mode.
•The DADF Pre Regi Sensor (Input Check [005-206]) for operation failure. (PL 56.14)
•The Document Tray Size Sensor 1/2 (Input Check [005-221/222]) for operation failure.
(PL 56.11)
3.If no problem is found, replace the DADF PWB. (PL 56.2)
Cause/Action
Perform the DADF software download.
005-275/280 DADF RAM Fail/ DADF EEPROM Fail
BSD-ON:CH3.1
|
005-197 Prohibit Combine Size Jam |
[DADF RAM Fail] |
||
|
BSD-ON:CH5.4 |
|||
|
A Mixed Size document was detected. |
The DADF PWB RAM failed during the Read/Write operation. (At Power ON) |
||
|
[DADF EEPROM Fail] |
|||
|
Initial Issue |
08/2012 |
Status Indicator RAPs |
|
|
005-147, 005-198/199 |
|||
|
WorkCentre 5021/5019 |
2-15 |
Write failure to DADF EEPROM or communication failure with EEPROM was detected.
Cause/Action
1.Turn the power OFF and ON.
2.If the problem persists, replace the DADF PWB. (PL 56.2)
005-305 DADF Feeder Cover Interlock Open
BSD-ON:CH5.1
The DADF Feeder Cover Interlock Switch was opened during DADF operation.
• DADF Invert Sensor (Input Check[005-211]) (PL 56.10)
3.If no problem is found, replace the DADF PWB. (PL 56.2)
005-940 DADF No Original Fail
BSD-ON:CH5.1
It was detected that the document was pulled out during document feed.
Cause/Action
Reload the document.
Cause/Action
1.Check the DADF Feeder Cover for mismatch.
2.Check the DADF Feeder Cover Interlock Switch (Input Check [005-212]) for operation failure.
(PL 56.6)
3.If no problem is found, replace the DADF PWB. (PL 56.2)
005-500 DADF Download Flash Write Error
BSD-ON:CH3.1
Failed to write into the Flash ROM during DAFD Download.
Cause/Action
1.Turn the power OFF and ON.
2.If the problem persists, replace the following parts in sequence:
•DADF PWB (PL 56.2)
•ESS/MCU PWB (PL 18.1)
005-948 SS-Size Mismatch Jam on No Mix-size
BSD-ON:CH5.4, CH5.2
In No Mix mode, it was detected that a document with a shorter size in Slow Scan (SS) direction was transported from the DADF.
Cause/Action
1.Check the size of the document that was fed by the User.
2.If the error is not cleared, check the following:
•The DADF Pre Regi Sensor (Input Check [005-206]) for operation failure. (PL 56.14)
•The Document Tray Size Sensor 1/2 (Input Check [005-221/222]) for operation failure.
(PL 56.11)
3.If no problem is found, replace the DADF PWB. (PL 56.2)
005-907/908/913 DADF Pre Regi Sensor/DADF Regi Sensor/DADF Invert Sensor Static Jam
BSD-ON:CH5.4, CH5.5
Paper was detected by the applicable sensor at Power ON, Feeder Cover Interlock Close, or DADF Open Sensor Close.
Cause/Action
1.Check the applicable sensor for remaining paper, the Actuator for return failure, contamination on sensor, and etc.
2.Check the applicable sensor for operation failure.
•DADF Pre Regi Sensor (Input Check[005-206]) (PL 56.14)
•DADF Regi Sensor (Input Check[005-110]) (PL 56.14)
|
Status Indicator RAPs |
08/2012 |
|
|
005-275/280, 005-940 |
||
|
2-16 |
Initial Issue
WorkCentre 5021/5019
010-311 Fusing Unit Center Thermistor Defect
BSD-ON:CH10.2
An open circuit abnormality (the AD value of the STS is equivalent to the open circuit value) of the Heat Roll Center Thermistor was detected.
Procedure
Turn OFF the power and disconnect the Heat Roll Center Thermistor connector P/J600. Measure the resistance between the Heat Roll Center Thermistor J600 pin-1 and J600 pin-2. Is the resistance infinite?
YN
Reconnect the connector P/J600 and measure the resistance between the ESS/MCU PWB J403 pin-1 and J403 pin-2. Is the resistance infinite?
Y N
Replace the ESS/MCU PWB. (PL 18.1)
Check the following connections for open circuits and poor contacts.
• Between ESS/MCU PWB J403-1 and Heat Roll Center Thermistor P600-4
• Between ESS/MCU PWB J403-2 and Heat Roll Center Thermistor P600-3
Replace the Fusing Unit. (PL 7.1)
010-312 Fusing Unit Rear Thermistor Defect
BSD-ON:CH10.2
An open circuit abnormality (the AD value of the STS is equivalent to the open circuit value) of the Heat Roll Rear Thermistor was detected.
010-320 Over Heat Temperature Fail
BSD-ON:CH10.2, CH10.1
A high temperature error was detected at the Center Thermistor (245 degrees C or higher) or the Rear Thermistor (270 degrees C or higher).
NOTE: To clear this Fail, first remove the cause, next clear the value of NVM [744-040] (Over Heat Temp Fail) to ‘0’, and then turn the power OFF then ON. The relationship between the displayed value and the Thermistor that detected the high temperature error is as follows:
•0: Normal
•1: High Temperature Error of Heat Roll Center Thermistor
•2: High Temperature Error of Heat Roll Rear Thermistor
Cause/Action
Check the following:
•The Center Thermistor or the Rear Thermistor for dropped parts, sensor contamination, and foreign substances blocking the sensor.
•The Heat Roll for wound up, stuck paper.
•The Heat Roll Center Thermistor (Analog Monitor [010-050]) for operation failure.
•The Heat Roll Rear Thermistor (Analog Monitor [010-051]) for operation failure.
•The Heater Rod for operation failure.
If no problem is found, replace the following parts in sequence:
•Fusing Unit (PL 7.1)
•LVPS (PL 18.1)
•ESS/MCU PWB (PL 18.1)
Procedure
Turn OFF the power and disconnect the Heat Roll Rear Thermistor connector P/J600. Measure the resistance between the Heat Roll Rear Thermistor J600 pin-3 and J600 pin-4. Is the resistance infinite?
YN
Reconnect the connector P/J600 and measure the resistance between the ESS/MCU PWB J403 pin-3 and J403 pin-4. Is the resistance infinite?
Y N
Replace the ESS/MCU PWB. (PL 18.1)
Check the following connections for open circuits and poor contacts.
• Between ESS/MCU PWB J403-3 and Heat Roll Rear Thermistor P600-2
• Between ESS/MCU PWB J403-4 and Heat Roll Rear Thermistor P600-1
Replace the Fusing Unit. (PL 7.1)
010-327 Fusing Unit On Time Fail
BSD-ON:CH10.2, CH10.1
Any of the following was detected:
•The Heater Rod did not turn OFF within the specified time after the Heater Rod On.
•After power ON, the temperature of the Fusing Unit does not reach the specified value within the specified time.
Cause/Action
Check the following:
•The Heater Rod for operation failure.
•The connection between the LVPS J511 and the Fusing Unit P10 for open circuit and poor contact
•The Center Thermistor for dropped parts, sensor contamination, and foreign substances blocking the sensor.
•The Heat Roll for wound up, stuck paper.
|
Initial Issue |
08/2012 |
Status Indicator RAPs |
|
010-311, 010-320 |
||
|
WorkCentre 5021/5019 |
2-17 |
If no problem is found, replace the following parts in sequence:
•Fusing Unit (PL 7.1)
•LVPS (PL 18.1)
•ESS/MCU PWB (PL 18.1)
010-379 Fusing Unit Hot Not Ready Return Time Fail
BSD-ON:CH10.2, CH10.1
The time taken to recover from High Temperature Not Ready state has exceeded the specified time.
Cause/Action
1.Turn the power OFF and ON.
2.Turn OFF the power and check the following:
•The Fusing Unit for improper installation.
•The connection between the Fusing Unit P10 and the LVPS J511 for open circuit, short circuit, and poor contact.
•The connection between the Fusing Unit P600 and the ESS/MCU PWB J403 for open circuit, short circuit, and poor contact.
•The connection between the ESS/MCU PWB J401 and the LVPS J513 for open circuit, short circuit, and poor contact.
•The Heat Roll for wound up, stuck paper.
3.If the problem persists, replace the following parts in sequence:
•Fusing Unit (PL 7.1)
•LVPS (PL 18.1)
•ESS/MCU PWB (PL 18.1)
010-602 Over Temp Cooling Mode
BSD-ON:CH10.2
Unable to print because the temperature in the machine has risen above the specification value.
Cause/Action
Wait until the temperature in the machine has dropped.
010-392 NOHAD Fan Defect
BSD-ON:CH10.3
NOHAD Fan failure was detected. When the NOHAD Fan Fail signal indicating an abnormality of the Fan was monitored at the specified time interval, it was found to have failed the specified number of times or higher in a row.
Cause/Action
1.Check the NOHAD Fan (Output Check [042-002]) for operation failure. (PL 4.1)
2.Check the NOHAD Fan for foreign substances.
3.If no problem is found, replace the ESS/MCU PWB. (PL 18.1)
|
Status Indicator RAPs |
08/2012 |
Initial Issue |
|
010-327, 010-602 |
||
|
2-18 |
WorkCentre 5021/5019 |
016-500 Controller Download Flash Write Error
BSD-ON:-
Unable to write the Download File of Controller Main into the Flash ROM.
Cause/Action
1.Press [Stop] on the UI Panel.
2.Check the connection of the USB Cable between this machine and the PC.
3.Check the status (is it powered OFF, frozen, etc.) of the PC.
Cause/Action
1.Turn the power OFF and ON.
(If the contents of the Flash ROM is corrupted, the machine will boot up in Emergency Boot Download mode after Power ON.)
2.If the problem persists, replace the ESS/MCU PWB. (PL 18.1)
016-501 Controller Boot Flash Write Error
BSD-ON:-
Unable to write the Download File of Controller Boot into the Flash ROM.
Cause/Action
1.Turn the power OFF and ON.
2.If the problem persists, replace the ESS/MCU PWB. (PL 18.1)
016-571 No Response from USB-Host for Print Job
BSD-ON:CH3.2
When any of the following has occurred as USB Print or Download data interpretation is in progress.
•The command from the PC was disrupted for 2 minutes.
•The machine has detected a communication error with the USB Device.
•The sending of commands to the PC remained unsuccessful even when 500 ms has passed.
NOTE: This Fault will clear automatically. (It will not be displayed on the UI Panel)
Cause/Action
1.Check the connection of the USB Cable between this machine and the PC.
2.Check the status (is it powered OFF, frozen, etc.) of the PC.
016-502 UI Panel Download Flash Write Error
BSD-ON:CH2.1
Unable to write the Download File of UI Panel into the Flash ROM.
Cause/Action
1.Turn the power OFF and ON.
2.If the problem persists, replace the following parts in sequence:
•ESS/MCU PWB (PL 18.1)
•UI PWB (PL 1.6)
016-570 No Response from USB-Host for Scan Job
BSD-ON:CH3.2
When any of the following has occurred as Scan to PC (USB) is in progress.
•The command from the PC was disrupted for 5 seconds.
•The machine has detected a communication error with the USB Device.
•The sending of commands to the PC remained unsuccessful even when 500 ms has passed.
(The timeout time is the time calculated from the size of the data being sent only when sending image data.)
016-742/744 Download File Error/ Download File Check
Sum Error
BSD-ON:-
[Download File Error]
It was detected that there is an error with either the file format of the Download File, the Device Identifier, the Device Serial Number, or the Target Device Character String.
[Download File Check Sum Error]
The Download File checksum error was detected.
Cause/Action
1.Turn the power OFF and ON.
2.Install a firmware with the correct version.
|
Initial Issue |
08/2012 |
Status Indicator RAPs |
|
016-500, 016-570 |
||
|
WorkCentre 5021/5019 |
2-19 |
016-749/799 HBPL or XPJL Syntax Error/ Print Instruction Fail
BSD-ON:-
[HBPL or XPJL Syntax Error]
When the Print Job data interpretation is in progress, an illegal command that cannot be ignored was received from the Client driver.
[Print Instruction Fail]
During the Print Job, the Job cannot be executed with the specified combination of print parameters (Stored File Size, Paper Size, Paper Tray, Duplex Settings, Output Tray, and etc.).
NOTE: During Continuous Print, this error will not occur until the paper that immediately precedes the paper where the applicable image is supposed to be printed on has been output successfully.
Cause/Action
1.Press [Stop] on the UI Panel.
2.Check whether the Printer Driver that is being used is the correct one.
3.Check whether the specified print parameters are correct.
016-759 Copy Counter Full
BSD-ON:-
During Multi Account Mode, any of the following has occurred:
•The general user that is logged in has reached the alotted maximum print count.
•A general user that has reached the alotted maximum print count has logged in.
Cause/Action
1.Press [Stop] on the UI Panel.
2.Clear the count for the user.
016-776 Marker Code Detection Fail
BSD-ON:-
During Copy Job or Print Job, when expanding only up to the size that was specified at the expansion, the End Code cannot be found in the compressed data.
NOTE: Before the occurrence of this fail, there are cases where [045-310 Image Ready Error] would occur first.
NOTE: During Continuous Print, this error will not occur until the paper that immediately precedes the paper where the applicable image is supposed to be printed on has been output successfully.
Cause/Action
1.Turn the power OFF and ON.
2.If the problem reoccurs, determine whether it is caused by the Copy document or the Print data and contact the Support Department for assistance.
|
Status Indicator RAPs |
08/2012 |
Initial Issue |
|
016-749/799, 016-776 |
||
|
2-20 |
WorkCentre 5021/5019 |
023-600 Held Down key Error (UI Panel)
BSD-ON:CH2.1
Any key on the UI Panel has been pressed and held down for 1 minute or longer.
Cause/Action
Check whether any key on the UI Panel is pressed and held down.
|
Initial Issue |
08/2012 |
Status Indicator RAPs |
|
023-600 |
||
|
WorkCentre 5021/5019 |
2-21 |
|
Status Indicator RAPs |
08/2012 |
Initial Issue |
|
023-600 |
||
|
2-22 |
WorkCentre 5021/5019 |
024-910/911/915 Tray 1/Tray 2/MSI Paper Length Mismatch
BSD-ON:CH8.3, CH8.1
The Paper Size for the applicable Tray is longer by 10.1 mm or more, or shorter by 13.1 mm or more than the setting.
Cause/Action
Check the following:
•Transportation failure due to foreign substance on the document path.
•The surface of the Feed Roll, T/A Roll 2 (Tray 2), Regi. Roll, and Idler Roll of the applicable Tray for foreign substances.
•The surface of the Feed Roll, T/A Roll 2 (Tray 2), Regi. Roll, and Idler Roll of the applicable Tray for wear.
•The Regi Sensor (Input Check [071-105]) for operation failure. (PL 15.1)
•The Regi Clutch (Output Check [071-001]) for operation failure. (PL 15.1)
•The MSI Feed Clutch (Output Check [072-006]) for operation failure. (MSI) (PL 13.3)
•The BTR for contamination, wear, and transportation failure due to deterioration.
•The Drive Gear for wear and damage.
•Usage of out of spec paper.
If no problems are found, replace the ESS/MCU PWB. (PL 18.1)
•ESS/MCU PWB (Tray 1/MSI) (PL 18.1)
•STM PWB (Tray 2) (PL 10.6)
024-958/959/960 MSI/Tray 1/Tray 2 Paper Size Mismatch
BSD-ON:-
During Print Job, the paper size settings of the selected Tray is different from the paper size specified for the Job.
Cause/Action
Change the paper settings of the selected Tray to the appropriate one.
024-965 APS NG Unselected
BSD-ON:-
During Copy Job, Print Job, and Report Job with APS settings, the Paper Size and paper orientation (SEF/LEF) settings specified by the Job are different from the settings at Tray 1 and Tray 2.
Cause/Action
Change the paper settings of the Tray to the appropriate one.
024-950/951/954 Tray 1/Tray 2/MSI No Paper
BSD-ON:CH7.2, CH7.3, CH7.4
Any of the following was detected:
•The paper in the applicable Tray has ran out.
(When the APS function of Tray 1 and Tray 2 is disabled)
•Although the paper in the applicable Tray was detected to have ran out, paper is not supplied from another Tray. (When the APS function of Tray 1 and Tray 2 is enabled)
Cause/Action
1.Load paper into the applicable Tray. (If this had occurred during APS of Tray 1 or Tray 2, load paper with the same settings as for the aplicable Tray into other than MSI.)
2.If the problem persists, check the following:
•The paper supply mechanism of the applicable Tray for damage and foreign substances.
•The No Paper Sensor of the applicable Tray (Input Check [072-100/101/102]) for operation failure. (PL 9.1, PL 10.3, PL 13.3)
•The No Paper Sensor of the applicable Tray for contamination, improper installation, and Actuator operation failure.
3.If no problem is found, replace the following parts:
|
Initial Issue |
08/2012 |
Status Indicator RAPs |
|
024-910/911/915 , 024-950/951/954 |
||
|
WorkCentre 5021/5019 |
2-23 |
|
Status Indicator RAPs |
08/2012 |
Initial Issue |
|
024-910/911/915 , 024-950/951/954 |
||
|
2-24 |
WorkCentre 5021/5019 |
041-210/211 STM NVM Out-Of-Order/ STM NVM R/W Error
BSD-ON:CH3.2
[STM NVM Out-Of-Order]
The NVM of the STM is malfunctioning.
[STM NVM R/W Error]
Unable to perform NVM Read / Write for the STM.
Cause/Action
1.Turn the power OFF and ON.
2.If the problem persists, replace the STM PWB. (PL 10.6)
|
Initial Issue |
08/2012 |
Status Indicator RAPs |
|
041-210/211 |
||
|
WorkCentre 5021/5019 |
2-25 |
|
Status Indicator RAPs |
08/2012 |
Initial Issue |
|
041-210/211 |
||
|
2-26 |
WorkCentre 5021/5019 |
042-325/614 Main Motor Rotation Error/ Main Motor
Rotation Warning
BSD-ON:CH4.1
[Main Motor Rotation Error]
The Main Drive Motor revolution failure was detected. When the Lock Up (Main Drive Motor Fail) signal of the Motor Drive output was monitored at the specified time interval after a certain time has passed since the Main Drive Motor operation had started, it was found to have failed 5 times in a row.
[Main Motor Rotation Warning]
The Main Drive Motor revolution failure was detected. When the Lock Up (Main Drive Motor Fail) signal of the Motor Drive output was monitored at the specified time interval after a certain time has passed since the Main Drive Motor operation had started, it was found to have failed 2 times in a row.
Procedure
|
Enter the CE Mode and turn ON the Output Check [042-001] (Main Drive Motor). Does |
the |
|
|
Main Drive Motor rotate? |
||
|
Y N |
||
|
Check the power supply line (+24VDC, +5VDC) of the Main Drive Motor. Is the |
power |
|
|
supply of the Main Drive Motor normal? |
||
|
Y N |
||
|
Check the power supply circuit to the Main Drive Motor. |
||
Turn OFF the power and check the following:
•The connection between the Main Drive Motor J202 and the ESS/MCU PWB J403 for open circuit, short circuit, and poor contact.
•The Drive Gear for wear, damage, and bearing blockage.
•The Main Drive Motor for loading.
If no problem is found, replace the following parts in sequence:
•Main Drive Motor (PL 3.1)
•ESS/MCU PWB (PL 18.1)
Press [Stop] and turn OFF the power. Check the connection between the Main Drive Motor J202-8 and the ESS/MCU PWB J403-5 for open circuit, short circuit, and poor contact.
If no problem is found, replace the following parts in sequence:
•ESS/MCU PWB (PL 18.1)
•Main Drive Motor (PL 3.1)
|
Initial Issue |
08/2012 |
|
WorkCentre 5021/5019 |
2-27 |
Status Indicator RAPs
042-325/614
|
Status Indicator RAPs |
08/2012 |
Initial Issue |
|
042-325/614 |
||
|
2-28 |
WorkCentre 5021/5019 |
045-310 Image Ready Error
BSD-ON:CH3.2
Unable to send the Image-valid signal cannot within the specified time.
NOTE: When the attempt to expand the image has failed, [016-776 Marker Code Detection Fail] occurs after the recover operation.
Cause/Action
1.Check the USB Cable (Local) for poor connection.
2.If no problem is found, replace the ESS/MCU PWB. (PL 18.1)
045-313 IOT Logic Fail
BSD-ON:-
The IOT Software error was detected.
Cause/Action
1.Turn the power OFF and ON.
2.Install the correct version of the IOT firmware.
3.If the problem persists, replace the ESS/MCU PWB. (PL 18.1)
|
Initial Issue |
08/2012 |
Status Indicator RAPs |
|
045-310, 045-313 |
||
|
WorkCentre 5021/5019 |
2-29 |
|
Status Indicator RAPs |
08/2012 |
Initial Issue |
|
045-310, 045-313 |
||
|
2-30 |
WorkCentre 5021/5019 |
061-321 ROS Motor Fail
BSD-ON:CH6.4
The number of rotation of the ROS Motor did not come within the standard range within the specified time (5 s) after the ROS Motor On.
061-325 No SOS Fail
BSD-ON:CH6.4
After the detection of ROS Motor Ready (steady rotation), the SOS interval was detected to be longer than the reference value 5 times in a row.
|
Cause/Action |
Cause/Action |
1.Turn the power OFF and ON.
2.Check whether the Drum Cartridge is installed.
3.Check the ROS Motor (Output Check [061-001]) for operation failure.
4.Check the LD +5VDC power supply of the LD PWB J140 pin-8.
5.If no problem is found, replace the following parts in sequence:
•ROS Assembly (PL 2.1)
•ESS/MCU PWB (PL 18.1)
1.Turn the power OFF and ON.
2.Check whether the Drum Cartridge is installed.
3.Turn OFF the power and check the connections between the ESS/MCU PWB J410, J411 and the LD PWB J140, J160 for open circuits, short circuits, and poor contacts.
4.If no problem is found, replace the following parts in sequence:
•ROS Assembly (PL 2.1)
•ESS/MCU PWB (PL 18.1)
|
Initial Issue |
08/2012 |
Status Indicator RAPs |
|
061-321, 061-325 |
||
|
WorkCentre 5021/5019 |
2-31 |
|
Status Indicator RAPs |
08/2012 |
Initial Issue |
|
061-321, 061-325 |
||
|
2-32 |
WorkCentre 5021/5019 |
062-277 DADF Communication Fail
BSD-ON:CH3.1
Transmission cannot be established between the ESS/MCU PWB and the DADF PWB.
Cause/Action
1.Turn the power OFF and ON.
2.Turn OFF the power and check the connections between the ESS/MCU PWB J421 and the DADF PWB J751, J752 for open circuits, short circuits, and poor contacts.
3.If no problem is found, replace the following parts in sequence:
•DADF PWB (PL 56.2)
•ESS/MCU PWB (PL 18.1)
062-311 IIT Software Logic Fail
BSD-ON:-
A software error was detected at the ESS/MCU PWB.
Cause/Action
1.Turn the power OFF and ON.
2.Update the software version to the latest one.
3.If no problem is found, replace the ESS/MCU PWB. (PL 18.1)
062-360 Carriage Position Fail
BSD-ON:CH6.2
Any of the following was detected:
•An error with the count value of the Carriage Position Control.
•There is no Regi Sensor input during Carriage initialization.
•An error with the Regi Sensor detection position.
062-371/380 Lamp Illumination Fail/ AGC Fail
BSD-ON:CH6.3, CH6.1
[Lamp Illumination Fail]
Insufficient light from Lamp detected in CCD. (During white gradation correction/AGC before Scan starts)
[AGC Fail]
Insufficient lamp brightness was detected when performing AGC.
Initial Actions
Check whether there is something blocking the light and check the Lamp, Lens, Mirror, and White Color Correction Plate for deterioration or contamination.
Procedure
1.Turn ON the power and enter the Diag mode. Change the value for NVM [715-030] to ‘1’ and then perform [NVM Write].
2.A 3 or 4-digit number is displayed in the current value column.
3.Check the upper 1 or 2 digits, or the lower 2 digits using the following table and replace the appropriate parts.
Sample Display
•110 (3-digit display):
LED Lamp failure and LED Lamp Flexible Flat Cable is damaged or has poor contact.
(The first digit ‘1’ in ‘110’ is the upper digit, which indicates the LED Lamp (‘0′ in ’01’ is not displayed). The lower 2 digits ’10’ indicates the LED Lamp Flexible Flat Cable.)
•1000 (4-digit display):
The LED Lamp Flexible Flat Cable is damaged or has poor contact.
(The first 2 digits ’10’ in ‘1000’ are the upper digits, which indicates the LED Lamp Flexible Flat Cable. The lower 2 digits ’00’ indicates that nothing is applicable (no failures).)
NOTE: Perform IIT diagnostic and then call NVM [715-030] again (press the Change Settings button) to check the value (diagnostic result).
Cause/Action
Check the following:
•The Pre Regi Sensor (Input Check [062-212]) for operation failure. (PL 1.3)
•The Carriage Motor (Output Check [062-005/006] (Scan/Return)) for operation failure. (PL 1.4)
•The Drive Belt and Drive Wire for slack and wear.
•The Carriage operation for mechanical loading.
If no problems are found, replace the ESS/MCU PWB. (PL 18.1)
Table 1
|
Current value |
Component Name |
PL No. |
|
00 |
Not applicable (No errors) |
— |
|
01 |
LED Lamp (LED Lamp PWB) |
PL 1.5 |
|
02 |
IIT Carriage |
PL 1.3 |
|
03 |
CCD Flexible Flat Cable |
PL 1.3 |
|
04 |
This value is not displayed |
— |
|
05 |
This value is not displayed |
— |
|
Initial Issue |
08/2012 |
Status Indicator RAPs |
|
062-277, 062-371/380 |
||
|
WorkCentre 5021/5019 |
2-33 |
Table 1
|
Current value |
Component Name |
PL No. |
|
06 |
This value is not displayed |
— |
|
07 |
This value is not displayed |
— |
|
08 |
This value is not displayed |
— |
|
09 |
This value is not displayed |
— |
|
10 |
LED Lamp Flexible Flat Cable |
PL 1.5 |
4.After replacing the appropriate parts, again change the value for NVM [715-030] to ‘1’ and then perform ‘NVM Write’.
5.Check that the current value column becomes ‘0’.
6.If the problem persists after performing the above procedure, check the following:
•Check for burnt out LED Lamp (DC330 [062-002]). (PL 1.5)
•Check the Flat Cable between the LED Lamp PWB J7002 and the IIT Carriage J7001 for open circuits, short circuits, and poor contacts (especially, check whether the Flat Cable was inserted in a skewed manner).
•Check the Flat Cable between the IIT Carriage J700 and the ESS/MCU PWB J420 for open circuits, short circuits, and poor contacts (especially, check whether the Flat Cable was inserted in a skewed manner).
7.If no problem is found, replace the ESS/MCU PWB. (PL 18.1)
062-386 AOC Fail
BSD-ON:CH6.3
A CCD output error was detected when performing AOC.
Cause/Action
1.Turn ON the power and enter the Diag mode. Change the value for NVM [715-030] to ‘1’ and then perform [NVM Write].
2.A 3 or 4-digit number is displayed in the current value column.
3.Check the upper 1 or 2 digits, or the lower 2 digits and replace the appropriate parts. (For more information on display example and part selection, refer to Procedure 3 in 062371 FIP.)
NOTE: Perform IIT diagnostic and then call NVM [715-030] again (press the Change Settings button) to check the value (diagnostic result).
4.After replacing the appropriate parts, again change the value for NVM [715-030] to ‘1’ and then perform ‘NVM Write’.
5.Check that the current value column becomes ‘0’.
6.If the problem persists after performing the above procedure, check the Flat Cable between the IIT Carriage J700 and the ESS/MCU PWB J420 for open circuits, short circuits, and poor contacts (especially, check whether the Flat Cable was inserted in a skewed manner).
7.If no problem is found, replace the ESS/MCU PWB. (PL 18.1)
062-389 Carriage Over Run Fail (Scan End Side)
BSD-ON:CH6.2
The Carriage has overrun at the Scan End.
Cause/Action
Check the following:
•The Drive Belt and Drive Wire for slack and wear.
•The Carriage operation for mechanical loading.
•The Carriage Motor (Output Check [062-005/006] (Scan/Return)) for operation failure. (PL 1.4)
•The IIT Regi. Sensor (Input Check [062-212]) for operation failure. (PL 1.3)
If no problems are found, replace the ESS/MCU PWB. (PL 18.1)
062-396 CCD Cable Connection Fail
BSD-ON:CH3.1
A CCD Flat Cable connection error was detected.
Cause/Action
1.Turn the power OFF and ON.
2.Turn OFF the power and check the Flat Cable between the IIT Carriage J700 and the ESS/MCU PWB J420 for open circuits, short circuits, and poor contacts (especially, check whether the Flat Cable was inserted in a skewed manner).
3.If no problem is found, replace the following parts in sequence:
•CCD Flexible Flat Cable (PL 1.3)
•ESS/MCU PWB (PL 18.1)
|
Status Indicator RAPs |
08/2012 |
Initial Issue |
|
062-371/380, 062-389 |
||
|
2-34 |
WorkCentre 5021/5019 |
071-105 Regi Sensor On Jam (Tray 1)
BSD-ON:CH8.3, CH4.1, CH8.1
During paper feed from Tray 1, the Regi Sensor did not turn ON within the specified time after the Tray 1 Feed Clutch On.
Cause/Action
Check the following:
•The Regi Sensor (Input Check [071-105]) for operation failure. (PL 15.1)
•The Main Drive Motor (Output Check [042-001]) for operation failure. (PL 3.1)
•The Tray 1 Feed Clutch (Output Check [072-001]) for operation failure. (PL 9.1)
•The Feed Roll for contamination, wear, and transportation failure due to deterioration.
•The Drive Gear for wear and damage.
•A paper transportation failure due to foreign substances on the paper path.
•Usage of out of spec paper.
If no problems are found, replace the ESS/MCU PWB. (PL 18.1)
|
Initial Issue |
08/2012 |
|
WorkCentre 5021/5019 |
2-35 |
Status Indicator RAPs
071-105
|
Status Indicator RAPs |
08/2012 |
Initial Issue |
|
071-105 |
||
|
2-36 |
WorkCentre 5021/5019 |
072-102 Feed Out Sensor 2 On Jam
BSD-ON:CH8.2, CH7.3
During paper feed from Tray 2, the Feed Out Sensor 2 did not turn ON within the specified time after the Tray 2 Feed Motor On.
Cause/Action
Check the following:
•The Feed Out Sensor 2 (Input Check [072-104]) for operation failure. (PL 10.5)
•The STM Take Away Motor (Output Check [072-004]) for operation failure. (PL 10.6)
•The STM Take Away Roll Clutch (Output Check [072-003]) for operation failure. (PL 10.6)
•The Tray 2 Feed/Lift Up Motor (Output Check [072-002] (Feed)) for operation failure. (PL 10.3)
•The T/A Roll 2, Feed Roll, Nudger Roll, and Pinch Roll for transportation failure due to contamination, wear, and deterioration.
•The LH Cover for improper latching.
•The Drive Gear for wear and damage.
•A paper transportation failure due to foreign substances on the paper path.
•Usage of out of spec paper.
If no problem is found, replace the STM PWB. (PL 10.6)
•STM PWB (PL 10.6)
072-210 Tray 2 Lift Up Fail
BSD-ON:CH7.3
Any of the following was detected:
•A Tray 2 Lifter error.
•A Tray 2 Paper Size detector component malfunction.
Cause/Action
Check the following:
•The Tray 2 Nudger Level Sensor (Input Check [072-103]) for operation failure. (PL 10.3)
•The Tray 2 Feed/Lift Motor (Output Check [072-005] (Lift Up)) for operation failure. (PL 10.3)
•The drive system between the Bottom Plate and the Tray 2 Feed/Lift Motor for operation failure.
•The Tray for Paper misload
•The Tray for existence of objects other than Paper.
If no problem is found, replace the STM PWB. (PL 10.6)
072-105 Regi Sensor On Jam (Tray 2)
BSD-ON:CH8.3, CH8.2
During paper feed from Tray 2, the Regi Sensor did not turn ON within the specified time after the Feed Out Sensor 2 On.
072-212 Tray 2 Size Sensor Broken
BSD-ON:CH7.1
Abnormal output AD value from Tray 2 Paper Size Switch was detected.
Cause/Action
Check the following:
•The Regi Sensor (Input Check [071-105]) for operation failure. (PL 15.1)
•The STM Take Away Motor (Output Check [072-004]) for operation failure. (PL 10.6)
•The STM Take Away Roll Clutch (Output Check [072-003]) for operation failure. (PL 10.6)
•The T/A Roll 2, Feed Roll, and Pinch Roll for transportation failure due to contamination, wear, and deterioration.
•The Drive Gear for wear and damage.
•A paper transportation failure due to foreign substances on the paper path.
•Usage of out of spec paper.
Cause/Action
Check the following:
•Broken link and damage at the bottom of the Tray
•The Actuator at the rear of the Tray for operation failure
•The Tray 2 Paper Size Switch (Analog Monitor [072-050], Output Check [072-105]) for operation failure. (PL 10.1)
•The Tray for Paper misload
•The Tray for existence of objects other than Paper.
If no problem is found, replace the STM PWB. (PL 10.6)
If no problem is found, replace the following parts in sequence:
•ESS/MCU PWB (PL 18.1)
072-215 MCU-STM Communication Fail
|
Initial Issue |
08/2012 |
Status Indicator RAPs |
|
072-102, 072-105 |
||
|
WorkCentre 5021/5019 |
2-37 |
BSD-ON:CH3.2
Communication failure between the ESS/MCU PWB and the STM PWB was detected.
Cause/Action
1.Turn the power OFF and ON.
2.Turn OFF the power and check the connection between the ESS/MCU PWB J413 and the STM PWB J541C for open circuit, short circuit, and poor contact.
3.If no problem is found, replace the following parts in sequence:
•STM PWB (PL 10.6)
•ESS/MCU PWB (PL 18.1)
|
Status Indicator RAPs |
08/2012 |
|
|
072-215 |
||
|
2-38 |
Initial Issue
WorkCentre 5021/5019
075-135 Regi Sensor On Jam (MSI)
BSD-ON:CH8.3, CH4.1, CH8.1
During paper feed from the MSI, the Regi Sensor did not turn ON within the specified time after the MSI Feed Clutch On.
Cause/Action
Check the following:
•The Regi Sensor (Input Check [071-105]) for operation failure. (PL 15.1)
•The Main Drive Motor (Output Check [042-001]) for operation failure. (PL 3.1)
•The MSI Feed Clutch (Output Check [072-006]) for operation failure. (PL 13.3)
•The MSI Feed Roll and the MSI Nudger Roll for contamination, wear, and transportation failure due to deterioration.
•The Drive Gear for wear and damage.
•A paper transportation failure due to foreign substances on the paper path.
•Usage of out of spec paper.
If no problems are found, replace the ESS/MCU PWB. (PL 18.1)
|
Initial Issue |
08/2012 |
|
WorkCentre 5021/5019 |
2-39 |
Status Indicator RAPs
075-135
Модератор: vetal
VlAnD » Пн окт 24, 2016 9:01 pm
-
VlAnD
- Увидел чернила
-
15432 » Вс янв 01, 2017 12:20 pm
Народ, а чего все маются с чипами, сбросом NVRAM? Взять прошивку, пропатчить проверку счетчика, проверку наличия чипа, проверку региона — и всё! Тем более, принтер обновляется по USB, для «патча» даже разбирать не требуется.
UPD1:
к слову, раскопал структуру и шифрование файла апдейта 1.62 (тройной хитрый XOR), но в нём главный код запакован, декомпрессор в коде нашёл (в бутлоадере сидит зараза), но он выглядит жутко. (можно забить и засунуть в апдейт несжатую прошивку 1.50, дамп которой, кстати, валяется на первой странице темы)
ищу проверки картриджей 
кстати, NVRAM по юсбу тоже можно записывать)
UPD2:
Нашёл проверку региона. Это что, принтеры с регионом 3 жрут любые картриджи?
Картриджи с флагом 3 или 4 опознаются как регион 2, с флагом 0 или 1 — как регион 1
А вот картриджи с флагом 0x3F пашут на любом регионе о_О
UPD3:
Нехилая у него система, эх, получить бы доступ к внутреннему Tiny Shell, очень уж вкусные фичи просматриваются)
Интересно, она по UART или прям по USB доступна?
Ладно, сейчас принтера при себе нет, потом ещё поковыряюсь.
UPD4:
отыскал обновление всех основных счётчиков. в принципе, могу любой из них остановить. и не будет увеличиваться счёт пикселей/страниц/отработанного тонера … интересно, как отреагирует принтер на бесконечный картридж?
UPD5:
лолшто? в коде есть запланированное помирание всего принтера через фиксированное время
-
15432
- Увидел чернила
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- Сайт
- ICQ
- Персональный альбом
manik.76 » Ср янв 04, 2017 3:08 pm
Даже еще интереснее, они в зависимости от того, оригинальный ли картридж, по-разному увеличивают «счетчик смерти»
А вот дааным вопросом никто не занимался, и просто интересно в дамп что нибудь пишется, типо как с прошивкой, когда шьешь принтак, и 1 в неперезаписываемую память льется, и в се с этим чипом уже нельзя прошить…
Короче как кто таг думаю, неофициалы прописываются… ИМХО…
Просто попробуйте неоригинал вставить, слить дамп и сравнить… Что будет… как понимаю Вы в этом щарите…
У меня в текущий момент стоит 6000, могу проверить… но только 5 и 6… 7 и 8 выходной… а далее на новое место выхожу и доступ появится… возможно… после 23…
-
manik.76
- Over 9000 заправок
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- Сайт
- ICQ
- Персональный альбом
15432 » Ср янв 04, 2017 3:39 pm
Все сохраняется в «словарь» — вот вообще всё, ошибки, предупреждения, количество напечатанных страниц, пикселей, для каждого из картриджей. Часть словаря сохраняется в NVRAM, часть каждый раз восстанавливается. Пока что я вне досягаемости принтера) программатора не имею, изучаю на уровне программного кода.
Сейчас третий день восстанавливаю алгоритм распаковки (он там двойной, зараза, нижний уровень — модификация LZ, верхний Хаффман), чтоб потом написать архиватор под него и засунуть пропатченную прошивку в стандартную прогу обновления. Даже странно, что нет никакой информации в сети.
Как приеду «с выходных», попробую подключить его к консоли и потыкать наживую.
Последний раз редактировалось 15432 Пт янв 06, 2017 3:08 pm, всего редактировалось 1 раз.
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15432
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15432 » Вс янв 08, 2017 4:52 pm
Наверное, я всем уже наскучил. Тем не менее, продолжу монолог для тех, кто может заинтересоваться изучением прошивок принтера.
Итак, Phaser 6000B имеет три основные процессорные платы:
— ESS (с USB портом)
— TOKI (большущий чип на пол-платы)
— MCU (дофига шлейфов)
Далее подробно.
ESS
Имеет порт USB, занимается преобразованием данных, взаимодействием с ПК и юзером, обработкой ошибок, и т.д.
Центральный процессор архитектуры ARM, 64 мега ОЗУ, операционная система реального времени, основа системы — ThreadX 5.1.
Имеет две микросхемы памяти, SPI на 1 МБ и I2C на 8 КБ.
Большая микросхема содержит бутлоадер (BOOT), систему (MAIN), предположительно, битстрим для TOKI (DACS) и резервную систему для заливки новой прошивки в случае каких-либо проблем (LDMN)
Предположительно, LDMN запускается, если зажать кнопки на панели в определенной позиции. Позицию пока не выяснял.
Бутлоадер умеет распаковывать прошивку. MAIN версии 1.50 не запакован, версии 1.62 и 1.74 запакованы. LDMN также запакован.
Сжатие двойное, «сверху» — обычный алгоритм Хаффмана, «снизу» — LZ. Поддерживается вариант только LZ, но такого не встречал.
Малая микросхема содержит «словарь» и «журнал ошибок». В том числе здесь хранится история, кто откуда и что печатал.
Операционная система реального времени (RTOS) немаленькая, очень много всяких проверок. Относительно картриджей — здесь происходит проверка региона. Все остальные ошибки, связанные с картриджами, поступают от MCU. Что будет, если проигнорировать ошибки картриджа, которые шлёт MCU — не знаю, в будущем попробую. Возможно, станет печатать, невзирая ни на что. Возможно, заблокируется к черту.
TOKI
По сути, одна большая FPGA. Управляет LED линейкой, собственной памяти (вроде бы) не имеет.
MCU
Центральная хренотень. Управляет всей системой печати. Картриджи, приводы, механика, питание. Дофига чего ещё. Сюда стекаются почти все шлейфы. Центральный проц архитектуры Renesas M16C/60. Внутри имеет флешку на 256 КБ под систему, плюс 8 КБ под логи и данные. Как перезаписать извне — хрен его знает. Занимается всем, что нас интересует — общается с чипами на картриджах, считает краску и проверяет счётчики. Умеет определять температуру и влажность. Все ошибки и статистику шлёт ESS на дальнейший показ пользователю.
Тоже перешивается по USB! Система одинаковая на всех версиях прошивок, в том числе и на 6010. Что делать, если пропатчу систему, а она не заведётся — хз. Пока что это одна из основных проблем «на подумать»
Апдейт прошивки
Файл обновления Phaser 6000 содержит три секции — DACS, MAIN и MCU. Первые две льются в 1 МБ флеш ESS, третья передается MCU и он сам себя как-то шьёт. Файл шифрован для отвода глаз.
P.S. Вся информация предоставляется в ознакомительно-развлекательных целях. Не знаю, что получится в итоге. Скучно.
Прикрепил дампы принтера. Ну и фиг с ним, что видно имена моих компов и последний печатаемый документ.
- Вложения
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- phaser_6000.rar
- Xerox Phaser 6000 dumps
- (601.4 КБ) Скачиваний: 397
phaser_6000.rar- За это сообщение автора 15432 поблагодарили: 2
- dviz, lekm
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15432
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15432 » Пт янв 13, 2017 12:35 am
скорость 57600, остальное по дефолту
- Код: выделить все
Boot 201202231901===========================================================
Welcome to tinyshell.
(c) 2006-2012 FUJI XEROX Co.Ltd.
===========================================================
---------------------------------------------------------------------
Firmware build : V1.74.0
ARMCC Version : 3.0 build 688
Standard C Version : 199409
Operating System : ThreadX V5.1System Clock Speed : 95.812MHz
[RAM] Physical Memory : 67108864 bytes (64.0MB)
Free Memory : 59785216 bytes (0x00300000~)
[OS] SystemTickRate : 2.017ms
[Boot] BootVersion : 201202231901
[FW] FirmwareVersion : V1.74.0
[Boot] BootMode : Cold Boot
---------------------------------------------------------------------
System Control Coprocessor (CP15) Summary:
ARM926 Architecture 5TEJ
MMU enabled
D-Cache enabled (16KB 4-way with 32-byte lines, TCM Not Present)
I-Cache enabled (16KB 4-way with 32-byte lines, TCM Not Present)
Cache Replacement Strategy: Random
----------------------------------------------------------------------> ?
==tiny shell commands==
? : show this help.
boost : toggle boost mode.
weight : weightThread's rate/tick (arg:<0-98(%)> <0-1>)
m : modify memory.(arg:[start] [unit(1,2,4)])
d : dump memory.(arg:[start] [end])
d4 : 4byte-boundary dump.(arg:[start] [end])
ds : dump stack to log.
s : dump thread and ISR stack.
logdump : dump all of debug log.(arg:[mode(1=exceptISR)])
i : show thread information (arg:[tcb address])
pri : change thread priority (arg:<tcb address> <priori
dicupdate : update dictionary (arg:<id> <value>)
dicrefer : refer dictionary (arg:[id])
dep2 : dump EEPROM Device2(SOP) (arg:[start] [end])
rep2 : read EEPROM Device2(SOP) (arg:<address>)
sep2 : write EEPROM Device2(SOP) (arg:<address> <value>)
cep : init EEPROM Device1&2
ver : show version & config.
opt : show option.
nvme2 : edit EEPROM Device2(SOP) (arg:[address])
fct : enter fct diag
dg : ess diag (arg:<part> [n])
sai : analog input start
cai : analog input compornent (arg:<component> <on/off>
cao : analog output compornent (arg:<component> [on/off
usb : usb test
vdo : video test (arg:<flag>)
slp : sleep test
nvset : nvset
autooff : autooff test
Download-режим стартует при включении с удержанием кнопки «отмена», как я и предполагал
- Код: выделить все
Boot 201202231901
@ Emergency Boot Download is selected.
SROM ID : 0x001420C2
@ wait for entering password(Continue->Continue->Cancel)
Поигрался со словарём. Итого — картридж без чипа (демо лимит израсходован) принтер детектит как «не вставленный». При этом картриджи без чипов с неисчерпанным лимитом хоть вынимай нагорячую — игнорирует! В терминале убрал ошибку про невставленный картридж, загорелся зеленым — но не печатает, моргает типа идёт печать и всё.
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15432
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15432 » Сб мар 04, 2017 1:07 am
Так. Я ещё живой) времени всё нет на раскопки.
код запаковщика / распаковщика прошивки давно готов, можно делать собственные обновления по USB с кастомной прошивкой. Основная трабла, что по-хорошему, модифицировать нужно прошивку MCU, но если кратко, брик MCU очень сложно поднимать, особая архитектура процессора + нет полной прошивки для него.
есть у кого убитый phaser 6000 / 6010, который не жалко обновить модифицированным MCU с вероятностью издоха? (проверить наличие проверки целостности) :3 мне свой жалко
Посмотрел 6020 / 6022, там тот же чип стоит (и прошивка похожа), НО обновления не шифрованные (base64 + motololla format), зато подписанные. По USB уже не залить модифицированную (ну вроде бы). Из хорошего — архитектура та же, если крякнуть 6010, его тоже несложно.
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15432
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Zheka » Вт апр 25, 2017 5:55 am
Имеется Xerox WC 6015.
Печатаю на нем не много, за все время 1000 страниц не напечатал.
Принтер с регулярной периодичностью выдает ошибку «Низкая плотность 093-922 Принтер. Проверьте чёрный картридж». При этом ошибка может появится сразу после отпечатка страницы, при этом отпечаток очень хороший, контрастный.
После нескольких ошибок Низкой плотности, выдает ошибку «замените черный картридж». Я меняю чип, принтер опять начинает калибровку с ошибкой низкая плотность. При этом могу сменить несколько чипов и в какой-то момент принтер может пройти калибровку успешно.
Этого хватает на какое-то время, после чего опять все повторяется. Тонер в картридже есть, сыпется нормально.
Подскажите в какую сторону мне двигаться чтобы уйти от этой проблемы?
Картриджи в него вставляю китайские, какой там тонер не известно, но когда принтер печатает, отпечатки получаются нормальные. Поможет ли замена тонера?
Устал уже с этим мучиться, особенно когда принтер отказывается печатать в самый не подходящий момент.
Самое интересное, что принтер печатает хороший четкий отпечаток, и потом включает режим калибровки и начинает шуршать шнеком черного картриджа, после этого может выдать ошибку о низкой плотности, а может дальше продолжить печатать. И такое ощущение что на эти калибровки он не мало тонера высыпает.
Последний раз редактировалось Zheka Вт апр 25, 2017 8:56 am, всего редактировалось 1 раз.
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Zheka
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Xerox WC 3119: «Замятие 1»
kokubenko в форуме Принтеры, МФУ, факсы, копиры формата A4
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- 40001
kokubenko
Ср ноя 23, 2011 4:47 pm
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Xerox WC 3119: «Замятие 1»
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прошил xerox 3160b прошивкой FIX_b2580_1010079.fls не прошил
Володья в форуме Принтеры, МФУ, факсы, копиры формата A4
- 8
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Володья
Сб апр 30, 2011 8:05 am
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прошил xerox 3160b прошивкой FIX_b2580_1010079.fls не прошил
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Xerox 3315 «слетела» FIX прошивка
tekknik в форуме Принтеры, МФУ, факсы, копиры формата A4
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tekknik
Пн июн 10, 2019 4:22 am
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Xerox 3315 «слетела» FIX прошивка
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Xerox WC 3119 без признаков «жизни»
MorZ в форуме Принтеры, МФУ, факсы, копиры формата A4
- 5
- 7061
Goldwater
Чт окт 08, 2020 11:34 pm
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Xerox WC 3119 без признаков «жизни»
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Xerox WC3220 — Ложное замятие бумаги, Замятие 0
Romeo в форуме Принтеры, МФУ, факсы, копиры формата A4
- 25
- 11953
Romeo
Пн окт 12, 2020 7:13 pm
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Xerox WC3220 — Ложное замятие бумаги, Замятие 0
Вернуться в Принтеры, МФУ, факсы, копиры формата A4
Кто сейчас на форуме
Сейчас этот форум просматривают: нет зарегистрированных пользователей и гости: 36
В данной таблице предоставлены коды сброса ошибок популярных моделей аппаратов разных производителей. В левой колонке указана модель аппарата, в правой — метод сброса. Для большинства моделей данной фирмы вход в сервисный режим одинаков — удерживая «0» включить агрегат.
Другие способы входа в сервисный режим
| Xerox 5845, 5855 | Либо включить аппарат с одновременно нажатыми кнопками [Прерывание] и [2] либо на включенном аппарате нажать и удерживать эти кнопки более 2 сек. Если аппарат неисправен — вход осуществляется кнопками [Прерывание] и [5], с ограничением функций (последовательно появляющиеся сообщения о неисправностях сбрасываются двойным нажатием клавиши [Стоп]). Далее аппарат запрашивает четырёхзначный код доступа: это либо 8765 (по умолчанию), либо последние четыре цифры счётчика копий в обратном порядке (если счётчик копий показывает 01234567 — код входа 7654). |
| Xerox N17 24/32/40 3225/4025 |
Есть 3 диагностических режима: 1 — проверяются выключатели, датчики и выводятся параметры фьюзера; вход: (2+6), после «IOT?» нажать «7»; 2 — печатается тест-лист «сетка» в симплексе или дуплексе; вход: (2+6), после «IOT?» нажать «4»; 3 — меняются параметры и настройки принтера (NVRAM); вход: (2+6), после «IOT?» нажать (4+7), «7» сразу же отпустить; «4» держать до появления «3» на дисплее, затем отпустить. |
| XD102. 155 XE60. 84 XC800. 1255 |
stop – auto – stop – auto иногда записывают как C – Density select – C – Density select (что то же самое) |
| WC PE 16(e) | набираем на клавиатуре [menu] — [#] — [1934] — [menu]; после входа в сервисное меню появится надпись «TECH» |
Для выхода из режима дважды нажимаем кнопку «Сброс» или выключаем и снова включаем аппарат.
Возможные проблемы
| Xerox 5201/5203/5305/5306 XC351/355/356 | Обнуление счетчика фоторецептора. Признак — моргают все лампы, в готовность не выходит.
|
| Xerox ХC520/540/560/580 | Сброс ошибки Н3/Н4.
|
| Xerox N17, N2125 24/32/40 3225/4025 N2025/2825 Phaser 5400 |
Эти модели имеют счетчик фьюзера. По его окончании аппарат просит заменить набор регламентных работ или «Maintenance Kit». Этот счетчик тоже можно сбросить, если печка в порядке: (2+6), вкл. питание, дождаться «IOT?», не позднее 5 сек. после появления «IOT?» нажать (0+5) и держать до появления сообщения о сбросе «Reset Complete. Please Reboot». Выключите и включите принтер. Рекомендация: все же лучше не просто сбрасывать счетчик, а устанавливать набор, в который входят фьюзер в сборе, ролик переноса, ролики подачи (6 или 15), протирочная салфетка |
| WC РE16(e)
Samsung SCX 4016/4116/4216(F) |
Сброс сообщения «Нет тонера» после заправки — есть два варианта: 1. Поставить в паз на передней части картриджа предохранитель на 1/16А (0.0625А), при первом же включении аппарат пережгёт предохранитель и сообщение сбросится. Известны случаи, что работало и с предохранителем до 0.5А; но если МФУ предохранитель не сможет сжечь, будет ошибка CRU FUSE ERROR, которая уходит после установки более слабого предохранителя. 2. Через сервисное меню: для входа в сервисное меню 4216/PE16 набираем на клавиатуре : [menu] — [#] — 1934 — [menu], (для 4016/4116 — [menu] — [upper level] — [Стрелка влево] — [Стрелка вправо] — [upper level] — [enter]). После входа в сервисное меню появится надпись TECH; с помощью клавиш [Стрелка влево] — [Стрелка вправо] находим запись «New cartridge», выбираем «Yes». Для выхода из сервисного меню просто выключаем и включаем МФУ (или для 4216/PE16 набираем на клавиатуре [menu] — [#] — 1934). |
| Xerox 4030 | Процедура одинакова для обоих картриджей: удерживая кнопку сброса, находящуюся рядом со шнуром питания; включите принтер. |
| Xerox 5017/5316/5317 | Сброс барабана (ошибка J7): на платке с EPROM запаиваем F2, а вместо F1 включаем тестер в режиме измерения тока на пределе 3 mA с защитой. Делаем 101 копию, и – привет! |
| DC 212/214 | Сброс ошибки U4. Войдите в диагностический режим и подождите 30 сек, пока аппарат завершит инициализацию. Введите диагностический код [401] и нажмите кнопку «Старт». Выйдите из диагностики, выключите аппарат. Подождите 10 сек, включите аппарат. Подождите 30 сек. Если код U4 появился снова, повторите процедуру сброса. Если после 3-х процедур код появляется вновь, но Вы уверены в работоспособности фьюзера — замените главную плату. |
| WC Pro 320 | Сброс кода U4 (печная ошибка) – код 10-1, введите 0 и нажмите кнопку [Старт] |
| WC Pro 610 | Тонер: включите аппарат, откройте крышку; нажмите [MENU], [6], [3], [CLEAR], [ENTER] Барабан: включите аппарат, откройте крышку; нажмите [MENU], [6], [4], [CLEAR], [ENTER] |
| XD155df | после сброса счётчика 24-7 в 26-38 пропиши 1 – больше считать не будет. |
| XE 60/80 | Сброс OPC Cartridge: при включенном питании откройте переднюю крышку; удерживая кнопку [Copy Contrast], закройте крышку и продолжайте держать кнопку 3 секунды. |
| Xerox 5845 | При включении требует ввести пользовательский код или кликнуть администратора. Надо войти в «АДМИНИСТРАТОР» (код 11111), затем ввести новый счет; или заблокировать аудитрон. |
НИКОГДА не используйте никаких других диагностических кодов и процедур, потому что это может привести к непредсказуемым последствиям.
Имейте в виду, что сброс ошибки не гарантирует вас от всех остальных бед, поэтому при первой же возможности завезите копировальный аппарат в сервисную фирму, чтобы там удалили отработку, произвели необходимую чистку и регулировки.
Источник
Xerox 3610 сбой датчика атс
Опыта общения с этими аппаратами у меня немного, но тем не менее решил поделится тем что знаю.
Есть на обслуживании клиент с двумя аппаратами Xerox WorkCentre 3615DN аппараты обслуживаем чуть больше года. Сразу скажу, что это не клон Samsung, а собственная разработка Xerox. С одной стороны ролики захвата/отделения совместимы со многими аппаратами Xerox, с другой стороны из за бренда Xerox стоимость на ЗИП зашкаливает. Аппарат не смотря на невысокую стоимость печатает со скоростью 47 страниц в минуту, что для столь низкой цены на аппарат просто удивительно. При печати аппарат из за небольшого веса ощутимо подрагивает, прямо как дешевые струйники при печати в черновом режиме. К 100000 копиям были трижды поменяны ролики захвата/подачи. Качество печати аппарата можно оценить, как очень высокое, что неудивительно учитывая, что при двухкомпонентной печати заряд тонера на высоких скоростях производится намного лучше чем в однокомпонентных системах.
Про узел термозакрепления.
115R00085 Узел термозакрепления в сборе Ph3610/WC3615
Узел термозакрепления (она же печка) в Xerox 3610/3615 явно перекачивала с цветников. Для запекания используется тефлоновый вал, а вот вместо вала прижима используется пленка прижима. Я не знаю почему используется вместо вала прижима пленка, но точно могу сказать, что в печках Xerox это наиболее слабое место. В обслуживаемых аппаратах к 110000 копиям у одной печки пленка приказала долго жить. Во втором аппарате печка уже работает со сбоями, периодически вызывая ложные замятия. Ресурс печки официально составляет 200000 копий, что не соответствует реальности. Ценник на печку в 25000
30000 рублей приводит к тому, что после 100000 копий аппарат списывается и компании покупают аппараты другого бренда с более лояльной ценовой политикой.
Про чипы и тонер.
Традиционно картриджи Xerox чипованные, не избежал этой участи и Xerox 3610/3615. В картридже используется ставшим уже визуально привычным по аппаратам Xerox 3010/6010 четырехконтактный чип. Вот только ценник на этот чип составляет неожиданно много около 1400 рублей. С тонером для заправки картриджей все одновременно проще и сложнее. Тонер используется стандартный отрицательно заряженный, но вот как оказалось недорогой двухкомпонентный тонер от Xerox Phaser 5500 не подошел (бледная печать). После серии экспериментов оказалось, что засыпать нужно тонер от цветных принтеров Xerox типа 7500/7800 и т.д. Учитывая выше написанное ценник на заправку Xerox WorkCentre 3615DN для клиента получается от 4500 до 5500 рублей в зависимости от курса доллара и поставщика тонеров и чипа.
Подводя итоги.
Аппарат мне понравился своей скоростью и пожалуй безглючностью в плане софта, но вот при первой же относительно серьезной поломке аппарат придется списывать. На мой взгляд этот аппарат ни никак не тянет на замену Xerox Phaser 3635. За эти деньги лучше приобрести HP LaserJet Pro MFP M521dn или на крайний случай Kyocera ECOSYS M3040idn. Xerox WorkCentre 3615DN идеально подойдет для клиентского офиса где мало печатают, но нужно “пустить пыль в глаза”.
Оцените качество заметки
100 комментариев
Добрый день, объем картриджа какой, на сколько листов? При таком ценнике на расходку мфу нужно списывать сразу после покупки, а на сэкономленные деньги покупать что-то адекватное.
“нужно пустить пыль в глаза” – верно подмечено.
Это пожалуй главный принцип работы фирмы Xerox за последние лет так 10-15.
уважаемый коллега, ресурс печки составляет 200.000 копий по паспорту Xerox и в случае выхода из строя ранее, заменяется в рамках гарантии.
вы вероятно путаете с барабаном, ресурс которого составляет 85.000 копий и стоимость которого 7000 рублей.
Спасибо за информацию, но печка 200000 не пробежит. Что касается гарантийной замены печки, то это миф. Позвоните на горячую линию Xerox и с удивлением обнаружите, что на печки, ролики, картриджи Xerox гарантию не предоставляет.
Кстати, а есть сервис-мануал от этой серии? может там какие запчасти в печке написаны.
Мануала нет, но зная политику Xerox уверен, что печки отгружаются только в сборе
Именно так) Печки только в сборе , и действительно первые партии печек зачастую ходили от 30-65 тысяч, после глобальных замен по гарантии, стали ходить 100-120к максимум) и уже сложно доказать что по гарантии, так как ссылаются на качество бумаги* не Xerox***
Фьюзер является ресурсным материалом, реурс в 200К стр. ожидаемым, уши от дохлого осла вы получите от Xeroxса
а не печку по гарантии
Уважаемый коллега. Печка это ресурсный материал, а ресурсные материалы не подлежат замене в рамках гарантии фирмы Xerox. У меня таких уже 4! печки, из парка в 10 шт.
На первых двух трещина в корпусе на 30 тысячах, два вторых прошли 50 и 60 тысяч. Проблема в прижимной пленке (вале).
Вместо них восстанавливаем старые проверенные 3600.
и у меня была не долгой радость :
Достоинства:
Быстрый, легко и гибко настраивается. Не разу не зажевал бумагу. Удобная, быстрая заправка огромной оригинальной тубой с тонером.
Недостатки:
ближе к 200 тыс пробега порвался пленочный тефлоновый вал в печке(фьюзере), или специально пленка перетерлась:) Узел фьюзер одноразовый, заменяется в сборе Код: 115R00085 цена на 07.09.2015 от 30 тыс руб до 34 тыс.руб . Других вариантов ремонта не нашел.
Короче, покупая аппарат , готовьтесь его выбросить ближе к окончанию срока эксплуатации печки( по документам ресурс печки 200 тысяч копий)
В Рамисе есть тонер именно под эти модели “Тонер XEROX Phaser 3610/WC 3615/3655 (фл,290,14К) Silver ATM” – вы не пробовали такой? По цене всё-таки гуманней, чем от цветников 7500…
Меня смущает ценник на тонер, ну не может химический двухкомпонентный тонер стоить так мало.
а собственная разработка Xerox
Вы уверенны?
аппарат списывается и компании покупают аппараты другого бренда с более лояльной ценовой политикой.
Например?
Откуда такой скепсис? Вы знаете чья это разработка? Я считаю, что это разработка Xerox потому что, в аппарате использованы детали от других аппаратов разработанные непосредственно Xerox. Что касается реальных конкурентов этого аппарата, которые более ремонтопригодны и имеют гораздо более низкую стоимость копии то вот они: HP LaserJet Enterprise 500 MFP M525dn, Kyocera ECOSYS M3040idn
А можно ли сбросить ошибку 091-913 замена принт-катриджа.
Я бы не назвал это ошибкой, просто закончился ресурс драм-картриджа по чипу. Если драм в хорошем состоянии, то можно сбросить счетчик путем замены чипа, если конечно Вас не смущает ценник в 2500
МФУ Xerox WorkCentre 3615 DN выдает ошибку 091-913. Менял барабан и тонер картридж не помогает. Снял барабан с тонер картриджем поставил на другой МФУ – работает. Снял работающий барабан и тонер-картридж поставил на первую машину которая выдавала ошибку выдает ту же ошибку 091-913. дело не в барабане и тонер- картридже. Дело в другом. Вчем. Что надо сделать чтобы убрать ошибку?
Чип совместимый или оригинал. Версии прошивки у аппаратов одинаковые?
Добрый день/вечер!
Подскажите, какие тонера пробовали (и, в частности – от 700 серии может ли подойти?), и какой вес засыпается.
Я пробовал засыпать только минольтовский тонер TN-615. Сначала был небольшой фон. потом все нормализовалось.
Подтверждаю слова автора, данная модель имеет “с завода” дефектный узел “фьюзер” (печку).
Нам сказали в сервисном центре Xerox, что при комплектации заводской печкой, были использованы не термостойкие элементы, поэтому большое задание при печати может расплавить пластмассовые элементы фьюзера и привести к его спеканию.
При выполнении гарантийных работ, фьюзер меняют на новый тип, в котором установлены термостойкие элементы!
А есть ли какой-нибудь бюллетень сервисный на этот случай, чтобы понимать, – с каких серийных номеров или месяца выпуска – пошли нормальные термоузлы?
Уважаемые коллеги. Дайте пожалуйста телефон организации, которая в случае гарантийного аппарата меняет фьюзер.
С большим удовольствием отвезу туда 4 таких аппарата.
Это Epson WorkForce AL-M400DN со сканером. Xerox не делает аппараты А4 формата
Хотите сказать, что Epson при разработке аппаратов берет за основу запчасти от принтеров Xerox-? Вам не кажется это бредом?
Ухх, как все глухо у заправщиков. Какие именно запчасти вы считаете запчастями Xerox-а?
С чего Вы решили, что общаетесь с заправщиками? Вообще то Вы переписываетесь с инженером, что касается запчастей и прочего, то это Вы мне покажите парт номер детали разработанной Epson или хотя бы скрин партномеров из сервис-мануала. В будущем, если что пишете, то не голословно, а с доказательствами, а так только вводите в заблуждение посетителей блога.
В будущем, если что пишете, то не голословно, а с доказательствами, а так только вводите в заблуждение посетителей блога.
===
Подождите, подождите, вот ваше утверждение или чье. 17.01.2016 к 3:24 пп cказал :
Откуда такой скепсис? Вы знаете чья это разработка? Я считаю, что это разработка Xerox потому что, в аппарате использованы детали от других аппаратов разработанные непосредственно Xerox.
==============
Вот я у вас и спрашиваю: какие именно детали от других аппаратов разработанные непосредственно Xerox? Я знаю, что кроме CQ все аппараты у Xerox A4 формата или Samsung или Epson – зря ссылку удалили, сами прочтите, специально для инженеров писал. Даже если я вам скину партномер, что это изменит? Принадлежность разработки, можно посмотреть по стоимости ЗИП-а, у Epson на этот принтер все в 2 раза дешевле, по аналогии HP/Canon.
Покупать HP LaserJet Enterprise 500 MFP M525dn маразм, так как это Canon LBP 6750/6780. На Canon оригинальный зип в два раза дешевле стоит, чем у HP, так как HP тупо покупает у Canon и продает в два раза дороже. Вот и весь бизнес у HP.
Самое интересное сейчас МФУ А4 формата это Canon iR 1435/1435i/1435iF, картридж гигантский, заправлять можно оригиналом 3764B002, тонер не чипованный.
То, что у Canon аппараты дешевле это факт, но вот софт у Canon откровенное “Г”. У аппаратов Canon нет такого понятия как процент оставшегося тонера. У него есть два статуса “все хорошо” и “замените картридж”. Для аппаратов в корпоративном секторе это просто неприемлемо. Что касается МФУ Canon iR 1435, то Вы забыли упомянуть, что тубы у них чипованные и чипы там стоят такие же как в HP M252 и первая же заправка лишает аппарат гарантии. К тому же нет данных, аппарат все таки блокируется после определенного количества страниц или все ограничивается надоедливым замечанием об использовании неоригинальных расходных материалов.
1) Где вы у 9436B002 увидели чип.
2) Любая заправка лишает гарантии, зачем вы это написали? Если в HP сыпать тонер от KM то с гарантией все ок? Так что ли? =)))
3) возможность посмотреть информацию об оставшемся тонере есть: OK, Низкий (8%) и Нет. Что еще нужно?
Все остальное верно только для вашего HP M252.
В любом принтере/мфу софт на любителя, кому-то нравится HP, кому то Kyocera, кого-то тошнит от KDPL у всех свои предпочтения.
По Вашему статусы “ОК” / “мало тонера” / “замените тонер” – информативно? Вот теперь представьте, что готовите срочный отчет и Вам необходимо распечатать несколько тысяч страниц. В статусе стоит “ОК”, а по факту в тубе всего 11% тонера в остатке, конечно Вам не хватить этого ресурса и отчет не распечатается. Именно поэтому я писал, что в корпоративном сегменте, это неприемлемо.
Если Вы считаете, что в Canon нет чипа, то скажите мне что же изображено на фотографии?
Думаю, что да, информации о 8% достаточно. Нормальные организации держат некоторый запас тонера в офисе, хотя бы еще одну тубу, когда вставляют последнюю, заказывают еще 1-5 шт. – и это нормально, так и должно быть, а у совсем грамотных – есть еще и запасной драм с печкой. Зная, что вполне может возникнуть потребность много печатать и не иметь запаса по расходным материалам – глупо, а у тех у кого эта потребность возникла разово, не поможет не 11%, не 15%, не 17% – все равно побегут срочно искать.
Я не знаю, что это за туба на фотографии – у С-EXV 50 чипа нет.
Поискал фотографии — да, что-то есть, не знаю чип это или нет. У меня знакомый человек у которого этот аппарат стоит — сказал, что чипа нет.
Знакомому, рекомендую быть внимательней. И пусть он объяснит Вам, почему при заправке картриджа выскакивает вот такое сообщение “Невозможно правильно определить информацию об уровне тонера. Возможно, отсутствует картридж или вставлен картридж, произведенный не Canon или имеющий неверный номер. Продолжить: Нажмите OK Отмена: Нажмите кнопку останова”
Что касается запаса расходных материалов, то не забывайте, что в России несколько другой менталитет и все экономят каждую копейку. Аппарат изначально сильно бюджетный, и никто под него гору расходных материалов держать не будет.
Что касается фотки, то это C-EXV50, учитесь пока Вам дают бесплатную и главное “ДОСТОВЕРНУЮ” информацию.
Ну так это и HP вашего касается, нет? Ни кто под него запас держать не будет и то, что вы тут про отчет пишите верно для любого аппарата.
3610/3615 – не является разработкой Xerox, сотрите эту информацию и не вводите людей в заблуждение. Учитесь пока вам дают бесплатную и главное «ДОСТОВЕРНУЮ» информацию.
Я выше писал Вам, чтобы вы при утверждении, подкрепляли свою информацию доказательствами. Да и с каких пор Epson стал разрабатывать лазерники? Мне казалось их попытки разрабатывать технику закончились на аппарате Epson c1100.
Будте так любезны подтвердите свою информацию. 3610/3615 является раразобткой Xerox, а потом прочсите этого от других. Я вам все объяснил.
НорУдобный тут у вас коментарии =))))))ма
Canon iR 1435/1435i/1435iF печка тоже стоит столько что вместо замены печки выгоднее купить новый аппарат
Поискал фотографии – да, что-то есть, не знаю чип это или нет. У меня знакомый человек у которого этот аппарат стоит – сказал, что чипа нет.
Ну вот Вам на затравку. Ролики захвата и отделения используются те же что и в аппаратах Xerox 6600/6180/6280. Конструкция лотка классическая Xerox. Веб панель используется классическая Xerox. Общие инженерные решения использованные в аппарате использованы от цветных аппаратов Xerox. Тонер и девелопер используются от цветников Xerox. Чипы тоже использованы от цветников Xerox.
Вот Вам мои доводы, а теперь жду Ваших доводов. На платах нет ни слова про Epson, все партномера родные Xerox.
Источник
Современные копировальные аппараты Xerox отличаются качество, надежностью и «быстрым» стартом. Также у них существует множество особенностей, которые отличают их от принтеров других производителей. Например, используется тефлоновый вал, а не термопленка.
Однако избегать различных поломок и ошибок пока не удается ни одному устройству. К самым частым неисправностям у принтеров Xerox относятся: залипание или повреждение датчика бумаги, повреждение роликов подачи, часто требуется перепрошивка программного обеспечения.
Если у вас возникнут вопросы насчет того, как исправить код ошибки копировального аппарата Xerox, то вы можете обратиться к специалистам нашего сервисного центра.
Основные коды ошибок копировальных аппаратов Xerox и способы их устранения:
- Коды ошибок Xerox 1012, 1012(RE)
- Коды ошибок Xerox 1020
- Коды ошибок Xerox 1025
- Коды ошибок Xerox 1035
- Коды ошибок Xerox 1038
- Коды ошибок Xerox 2830
- Коды ошибок Xerox 5011, 5012, 5014
- Коды ошибок Xerox 5016, 5017, 5316, 5317
- Коды ошибок Xerox 5018, 5028
- Коды ошибок Xerox 5312, 5313, 5314
- Коды ошибок Xerox 5318, 5320, 5322
- Коды ошибок Xerox 5328
- Коды ошибок Xerox 5330
- Коды ошибок Xerox 5340, 5343
- Коды ошибок Xerox 5345
- Коды ошибок Xerox 5350, 5352
- Коды ошибок Xerox 5355
- Коды ошибок Xerox 5622
- Коды ошибок Xerox XC520, 540, 560, 580
Xerox 1012, 1012(RE)
| Код ошибки | Описание |
|---|---|
| E1 | Jam between paper feed and fuser |
| E3 | Jam in fuser |
| E5 | Clam shell open |
| E6 | Paper feed section cover is open |
| J1 | Toner cartridge near empty |
| J3 | Drum cartridge not seated properly |
| J7 | Waste toner full (replace drum cartridge) |
| L6 | Key counter out |
| L8 | Exposure area overheat |
| U1 | No clock pulse (drive problem) |
| U2 | Scan problem |
| U3 | Lens/mirror problem (RE model only) |
| U4 | Heat problem |
| U8 | Exposure lamp control circuit problem |
| E1 | Jam between paper feed and fuser |
| E3 | Jam in fuser |
| E5 | Clam shell open |
| E6 | Paper feed section cover is open |
| J1 | Toner cartridge near empty |
| J3 | Drum cartridge not seated properly |
| J7 | Waste toner full (replace drum cartridge) |
| L6 | Key counter out |
| L8 | Exposure area overheat |
| U1 | No clock pulse (drive problem) |
| U2 | Scan problem |
| U3 | Lens/mirror problem (RE model only) |
| U4 | Heat problem |
| U8 | Exposure lamp control circuit problem |
Xerox 1020
| Код ошибки | Описание |
|---|---|
| LL | Probable bad heater lamp |
Xerox 1025
| Код ошибки | Описание |
|---|---|
| A1 | DF jam |
| C1 | PF jam cass. 1 |
| C2 | PF jam cass. 2 |
| C3 | PF jam cass. 3 |
| C9 | Bypass jam |
| E1-1 | Paper jam before exit switch |
| E1-2 | Paper jam |
| E1-5 | Paper jam |
| E1-6 | Paper jam |
| E3-3 | Paper jam at exit switch |
| E3-4 | Paper jam at exit switch |
| E5 | Front door open |
| F1 | Collator jam |
| F5 | Collator interlock |
| F8 | No power to collator |
| F9 | Collator bin home switch |
| J7 | 250 copies since toner waste was full |
| L5 | Original cass. not present after clearing interrupt |
| L6 | Key counter |
| L8 | Platen glass too hot |
| U1 | Main motor clock pulse |
| U2 | Scan problem |
| U3-1 | Lens problem |
| U4-1 | Open thermistor |
| U4-2 | Low temperature |
| U4-4 | Temperature |
| U4-5 | Main PWB |
| U6-1 | Main PWB |
| U6-2 | Main PWB |
| U6-3 | Main board battery |
| U6-4 | Initialization |
| U8 | Exposure lamp |
Xerox 1035
| Код ошибки | Описание |
|---|---|
| A9 | Scanner location |
| C1 | Paper feed — upper cassette |
| C2 | Paper feed — lower cassette |
| C9 | Bypass jam |
| E5 | Clam shell is open |
| L6 | Key counter |
| U1 | Off/On |
| U2 | Optics |
| U4 | Low fuser temperature |
Xerox 1038
| Код ошибки | Описание |
|---|---|
| A1 | DF jam |
| C1 | PF jam cass. 1 |
| C2 | PF jam cass. 2 |
| C3 | PF jam cass. 3 |
| C9 | Bypass jam |
| E1-1 | Paper jam before exit switch |
| E1-2 | Paper jam |
| E1-5 | Paper jam |
| E1-6 | Paper jam |
| E3-3 | Paper jam at exit switch |
| E3-4 | Paper jam at exit switch |
| E5 | Front door open |
| F1 | Collator jam |
| F5 | Collator interlock |
| F8 | No power to collator |
| F9 | Collator bin home switch |
| J7 | 250 copies since toner waste was full |
| L5 | Original cass. not present after clearing interrupt |
| L6 | Key counter |
| L8 | Platen glass too hot |
| U1 | Main motor clock pulse |
| U2 | Scan problem |
| U3-1 | Lens problem |
| U4-1 | Open thermistor |
| U4-2 | Low temperature |
| U4-4 | Temperature |
| U4-5 | Main PWB |
| U6-1 | Main PWB |
| U6-2 | Main PWB |
| U6-3 | Main board battery |
| U6-4 | Initialization |
| U8 | Exposure lamp |
Xerox 2830
| Код ошибки | Описание |
|---|---|
| A9 | Scanner location |
| C1 | Paper feed — upper cassette |
| C2 | Paper feed — lower cassette |
| C9 | Bypass jam |
| E5 | Clam shell is open |
| E5 | Clam shell open |
| L6 | Key counter |
| U1 | Off/On |
| U2 | Optics |
| U4 | Low fuser temperature |
Xerox 5011, 5012, 5014
| Код ошибки | Описание |
|---|---|
| C8 | Bypass jam/no paper |
| C9 | Bypass jam |
| E1 | Jam |
| E3 | Fuser jam |
| E5 | Clamshell open |
| E6 | PF section cover open |
| J1 | Toner cartridge amost empty |
| J3 | Copy cart (drum unit) missing/not seated right |
| J7 | Copy cartridge has run 18,000 copies |
| J8 | Copy cartridge. Improperly seated or possible only one of two fuses in the cartridge blew |
| L6 | Key counter |
| L8 | Exposure glass too hot |
| U1 | Drive problem |
| U2 | Scan problem |
| U3 | Lens or mirror drive problem |
| U4 | Fuser problem. Heat lamp, thermoswitch, SSR, thermistor |
| U6 | Battery on main board |
| U8 | Exposure lamp or exposure lamp circuit |
Xerox 5016, 5017, 5316, 5317
| Code | Description |
|---|---|
| A1-1 | Document feeder feed jam |
| A1-2 | Document feeder belt jam |
| A2-1 | Document feeder exit jam |
| A2-2 | Duplex jam |
| A3 | DAD interlock |
| A5 | Duplex and DAD right side interlock |
| A6 | Copier jams after |
| A9 | Document feed belt drive motor |
| C1-3 | Top cassette misfeed |
| C2-3 | Middle cassette misfeed |
| C3-3 | Bottom cassette misfeed |
| C9-3 | Bypass misfeed |
| E1-11 to E1-14 | Paper jam in machine. Did not reach exit switch soon enough |
| E1-6 | Paper path jam |
| E3-31 to E3-34 | Exit switch jam |
| E3-6 | Fuser jam |
| E5 | Front door interlock |
| E6 | Right side interlock or TTM interlock |
| F1 | Sorter jam |
| F5 | Sorter interlock |
| F8 | Sorter board to copier main board communication problem |
| F9 | Sorter bins |
Xerox 5018, 5028
| Code | Description |
|---|---|
| A1 | Document is ADF |
| A1-8 | Main board received reset signal |
| A2 | ADF jams |
| A6, A7 | ADF jams |
| A9 | ADF jams |
| C1 — C4 | Feed jam |
| C5-1 to C5-4 | Jams in various areas |
| C5-2 | Jams in various areas |
| C5-3 | Jams in various areas |
| C5-4 | Duplex jam |
| E0 | Machine has reset |
| E1 | Jam |
| E1-E0 | Registration jam |
| E1-E5 | Clamshell interlock |
| E1-E6 | Right side interlock |
| E1-E7 | Two tray interlock |
| E1-E8 | Sorter interlock |
| E1-E9 | Copy cartridge interlock |
| E2 | Reset signal happened |
| E3 | Jam |
| E4 | Exit jam |
| E4-10 | Exit jam |
| E4-5 | Clamshell interlock |
| E4-6 | Right side interlock |
| E4-7 | Two tray interlock. Duplex interlock |
| E4-8 | Sorter interlock |
| E4-9 | Copy cartridge interlock |
| E5 | Clamshell interlock |
| E6 | Right side interlock |
| E7 | Duplex interlock |
| E9 | Copy cartridge interlock |
| F3-1 | Sorter bin home switch |
| F3-2 | Sorter cam switch |
| F3-3 | Sorter cam switch |
| J1-1 | Add toner |
| J1-2 | Temporary low toner signal |
| J2-0 | Replace copy cartridge |
| L2 | 2000 copies left on copy cartridge |
| L3 | ADF to machine communication problem |
| L4 (flashing) | 1000 copies left on fuser web |
| rr | Bad EPROM on main board |
| U0 | Main board |
| U2 | Scan problem |
| U2-1 | Scan home |
| U3-00 | Cam drive problem |
| U3-01 | Cam movement slow |
| U3-04 | Main board to duplex communication |
| U3-09 | Cam problem |
| U3-12 | Jogger problem |
| U3-19 | Cam problem |
| U3-21 | Cam problem |
| U3-23 | Cam problem |
| U3-29 | Cam problem |
| U3-32 | Cam problem |
| U3-34 | Cam problem |
| U3-39 | Cam problem |
| U3-43 | Cam problem |
| U3-45 | Cam problem |
| U3-49 | Cam problem |
| U3-54 | Cam problem |
| U3-56 | Cam problem |
| U3-59 | Cam problem |
| U4-1 | Fuser problem. Long warm up |
| U4-2 | Low fuser temperature after warm up |
| U4-3 | High fuser temperature |
| U4-4 | Open fuser thermistor |
| U4-6 | Replace fuser web |
| U4-7 | Thermistor signal problem |
| U7-1 | Copy cartridge belt drive problem |
| U9-3 | Exposure lamp problem |
| U9-4 | Toner motor |
| U9-5 | Problem in warm up |
Xerox 5312, 5313, 5314
| Код ошибки | Описание |
|---|---|
| C1 | Upper paper feed problem. Did not reach feed sensor |
| C2 | Lower paper feed problem. Did not reach feed sensor |
| E1 | Exit jam. Paper did not reach exit sensor |
| E3 | Exit jam. Paper still on exit sensor |
| J1 | Add toner |
| J3 | Copy cartridge (drum unit) not installed |
| J7 | Copy cartridge (drum unit) must be replaced |
| J8 | Copy cartridge (drum unit) problem |
| L6 | Problem with an accessory. Installed but not initialized |
| U1 | Drive problem. Main motor, gear etc. |
| U2 | Scan problem |
| U3 | Main board dip switches wrong. Lens drive problem |
| U4 | Fuser problem. Heat lamp, thermal switch, overheat, thermistor. |
| U6 | EPROM error |
| U8 | Auto exposure sensor. No exposure lamp or weak lamp |
Xerox 5318, 5320, 5322
| Code | Description |
|---|---|
| A1-11 | Original ready switch |
| A1-12 | Feed sensor |
| A1-1 to A1-32 | All indicate a paper path problem, etc. in the ADF |
| A1-21 | Original ready switch and document registration sensor or both the document feed sensor and document registration sensor |
| A1-22 | ADF registration sensor |
| A1-23 | Original did not reach ADF registration sensor quickly enough |
| A1-24 | ADF sensor stuck down too long |
| A1-25 | ADF sensor actuated at the wrong time during single sheet feed |
| A1-26 | ADF sensor not actuated quickly enough in sheet feed mode |
| A1-31 | In reverse, ADF sensor is not actuated soon enough |
| A1-32 | In reverse, ADF sensor is actuated too long |
| A2 | ADF exit problems |
| A2-1 | Original ready sensor and ADF exit switch are actuated or ADF feed in sensor and ADF exit switch are both actuated |
| A2-2 | ADF exit switch |
| A2-3 | ADF exit switch is not actuated on time |
| A3 | Irregular size documents |
| A3-1 | Wrong size original sensed in 1:1 mode |
| A3-2 | Wrong size original sensed in the 2:1 mode |
| A5 | ADF interlock |
| A5 | ADF interlock |
| A6 | ADF single sheet document reset. |
| A6-1 | Reset original |
| A6-2 | Reset sheet feeder |
| A7 | Document cover interlock |
| A8 | ADF exit interlock |
| C1 | Tray 1 jam |
| C1-2 | Paper feed problem in tray 1 |
| C1-3 | Paper does not reach registration |
| C2 | Tray 2 jam |
| C3 | Tray 3 jam |
| C3-1 | Paper feed problem from tray 3 |
| C3-2 | Paper feed problem from tray 3 |
| C3-3 | Paper feed problem from tray 1 |
| C6-1 | Duplex paper feed problem |
| C6-2 | Duplex and/or tray 1 paper feed problem |
| C6-3 | Paper feed problem from tray 1 |
| C7-1 | Paper feed problem from HCF |
| C7-2 | Paper feed problem from HCF on tray 1 |
| C7-3 | Paper feed problem from tray 1 |
| C8 | Paper stays in tray or duplex or HCF |
| C8-1 | Paper on tray 1 feed sensor |
| C8-2 | Paper on tray 2 feed sensor |
| C8-3 | Paper on tray 3 feed sensor |
| C8-4 | Paper on HCF feed sensor |
| C8-5 | Paper in duplex section |
| C9 | Bypass feed problem |
| C9-3 | Paper from bypass did not reach registration sensor quickly enough |
| E1-10 to E1-25 | Internal jam |
| E1-6 | Paper on registration sensor |
| E2 | Reset signal happened. Might read E-2 something else. |
| E3-30 to E4-14 | Exit jam |
| E3-30 to E3-35 | Exit switch actuated too long |
| E3-6 | Exit jam |
| E3-6 | Paper on exit switch |
| E4-10 to E4-14 | Inverter sensor not actuated. |
| E4-10 to E4-45 | Paper did not reach inverter switch soon enough |
| E4-15 | Inverter sensor |
| E4-40 to E4-45 | Duplex entry sensor |
| E4-6 | Paper on inverter switch |
| E4-6 | Inverter sensor |
| E5 | Front door interlock |
| E6-1 | Tray 1 interlock |
| E6-2 | 2 tray or duplex interlock |
| E6-3 | HCF interlock |
| E7-2 | Duplex inverter interlock |
| E7-3 | Duplex interlock |
| E8-10 to E8-15 | Paper on duplex feed sensor is not actuated soon enough |
| E8-6 | Paper in duplex |
| E8-6 to E8-15 | Duplex entry sensor |
| F1-1 | Paper did not reach sorter |
| F1-2 | Paper stayed on sorter feed sensor |
| F1-6 | Sorter exit sensor |
| F3 | Paper size not available for sort/stack |
| F5 | Sorter interlock |
| H2-1 | Communication problem between main board and duplex board |
| H2-2 | Side guard sensor problem |
| H3-1 | Communication problem between main board and HCF |
| H3-2 | Upper limit sensor problem on HCF |
| H6-1 | ADF size sensor |
| H6-2 | ADF nudgeer sensor |
| H6-3 | Belt drive motor does not have 24 volts. Black toner is empty, but 100 copies have been run without changing toner |
| J1 | Black toner is empty, but 100 copies have been run without changing toner |
| J3 | Replace copy cartridge |
| J3 | No copy cartridge (drum unit) |
| J7 | Copy cartrige must be replaced |
| J8-1 | Wrong copy cartridge installed |
| J8-2 | Copy cartridge EEPROM must be changed |
| L6 | Auditron or other counter problem |
| L6 | Key counter not installed |
| L8 | Platen glass temperature is too high |
| L9 | Communication problem between interimage erase/edge lamps and main board |
| U1-1 | Main motor drive problem |
| U2-1 | Scan home problem |
| U2-1 to U2-4 | Scan home sensor |
| U2-2 | Scan home problem or optics problem |
| U2-3, U2-4 | Scan home problem |
| U3-1 | Lens sensor problem |
| U4-1 | Fuser thermistor open |
| U4-2 | Fuser did not warm up properly |
| U4-3 | Fuser temperature too high |
| U4-4 | Fuser problem. Staying on too long |
| U4-6 | High fuser temperature |
| U5-1 | Sorter bin home switch not activated |
| U5-2 | Sorter bin home switch stayed actuated |
| U5-3 | Sorter bin home switch |
| U5-4 | Sorter bin home switch |
| U6-1 | ROM problem |
| U6-2 | RAM problem |
| U6-3 | Low battery |
| U6-4 | Incorrect value in NVM. Reinitialize main board with code 20-96 |
| U8-1 | Exposure lamp problem |
| U8-2 | Communication problem main board and exposure board |
| U8-3 | Exposure lamp or exposure lamp board problem |
| U8-4 to U8-6 | Problem with exposure lamp, lamp sensor, lamp board |
Xerox 5328
| Code | Description |
|---|---|
| A1 | Document in ADF |
| A1-8 | Main board received reset signal |
| A2 | ADF jams |
| A6 | ADF registration jam |
| A7 | ADF interlock |
| A9 | Tray 1 jam |
| C1 | Tray 2 jam |
| C2 | Tray 3 jam |
| C3 | Bypass feed jams |
| C4 | Machine has reset |
| E1 | Jam |
| E1-5 | Clamshell interlock |
| E1-6 | Right side interlock |
| E1-7 | Two tray interlock, or duplex interlock |
| E1-8 | Sorter interlock |
| E1-9 | Copy cartridge interlock |
| E1 or E1-0 | Registration jam |
| E2 | Reset signal happened |
| E3 | Jam in transfer area |
| E4 | Exit jam |
| E4-0 | Exit jam |
| E4-5 | Clamshell interlock |
| E4-6 | Right side interlock |
| E4-7 | Two tray interlock |
| E4-8 | Sorter interlock |
| E4-9 | Copy cartridge interlock |
| E5 | Clamshell interlock |
| E6 | Right side interlock |
| E9 | Copy cartridge interlock |
| F3-1 | Sorter bin home switch |
| F3-2 | Sorter cam switch |
| F3-3 | Sorter cam switch |
| F5 | Sorter interlock |
| J1-1 | Add toner |
| J1-2 | Temporary low toner signal |
| J2-1, J2-2 | Replace copy cartridge |
| J5, J6 | ADF to machine communications problem |
| L2 | 2000 copies left on cartridge |
| L3 | ADF to machine communications problem |
| L4 | (flashing) 1000 copier left on fuser web |
| L6 | Auditron or other counter problem |
| LL | Main board. Try simulation 1.1 to initialize |
| rc | Wrong operation panel installed |
| rr | Bad EPROM on main board. Try 1.1 |
| U0 | Main board |
| U2 | Scan problem |
| U2-1 | Scan home |
| U2-2 | Scan home or scan encoder |
| U2-4 | Scan home or scan dual page sensor |
| U2-7 | Scan home |
| U4-1 | Fuser problem. Long warm up |
| U4-2 | Low fuser temperature after warm up |
| U4-3 | High fuser temperature |
| U4-4 | Open fuser thermistor |
| U4-6 | Replace fuser web. |
| U4-7 | Thermistor signal problem |
| U7-1 | Copy cartridge belt drive problem |
| U9-3 | Exposure lamp problem |
| U9-4 | Toner motor |
| U9-5 | Problem in warm-up |
Xerox 5330
| Code | Description |
|---|---|
| A1-1 to A1-32 | All indicate a paper path problem, etc. in the ADF. |
| A2 | ADF exit problems |
| A3 | Irregular size documents |
| A5 | ADF interlock |
| A6 | ADF single sheet document reset. |
| A7 | Platen interlock |
| A8 | ADF exit interlock |
| C1 | Tray 1 jam |
| C2 | Tray 2 jam |
| C3 | Tray 3 jam |
| C6-1, C6-2 | Jams related to duplex |
| C6-3 | Registration sensor, re tray 1 |
| C7-1, C7-2 | HCF feed problems |
| C7-3 | Tray 1 feed problem |
| C8 | Paper stays in tray or duplex or HCF |
| C9 | Bypass feed problem |
| E1-10 to E1-25 | Internal jam |
| E1-6 | Paper on registration sensor |
| E2 | Reset signal happened. Might read E-2 something else. |
| E3-30 to E4-14 | Exit jam |
| E3-6 | Exit jam |
| E4-10 to E4-14 | Inverter sensor not actuated. |
| E4-15 | Inverter sensor |
| E4-40 to E4-45 | Duplex entry sensor |
| E4-6 | Inverter sensor |
| E5 | Front door interlock |
| E6-1 | Tray 1 interlock |
| E6-2 | 2 tray or duplex interlock |
| E6-3 | HCF interlock |
| E7-2, E7-3 | Duplex interlock |
| E8-6 to E8-15 | Duplex entry sensor |
| F1-1 | Sorter entry sensor |
| F1-6 | Sorter exit sensor |
| F3 | Paper size not available for sort/stack |
| F5 | Sorter interlock |
| J1 | Add toner |
| J3 | Replace copy cartridge |
| J7 | Replace copy cartridge |
| J8-1 | Wrong copy cartridge installed |
| J8-2 | Copy cartridge EEPROM |
| L6 | Auditron or other counter problem |
| L8 | Platen glass temperature is too high |
| L9 | Communication problem between interimage erase/edge lamps and main board |
| U1-1 | Main motor drive problem |
| U2-1 to U2-4 | Scan home sensor |
| U3-1 | Lens sensor |
| U4-1 | Open fuser thermistor |
| U4-2 | Fuser did not warm up properly |
| U4-3 | Fuser temperature too high |
| U4-4 | Fuser problem. Staying on too long |
| U4-6 | High fuser temperature |
| U5-1 | Sorter bin home switch not activated |
| U5-2 | Sorter bin home switch stayed actuated |
| U5-3 | Sorter bin home switch |
| U5-4 | Sorter bin home switch |
| U6-1 | ROM problem |
| U6-2 | RAM problem |
| U6-3 | Low battery |
| U6-4 | Incorrect value in NVM. Reinitialize main board with code 20-96 |
| U8-1 to U8-6 | Problem with exposure lamp, lamp sensor, lamp board |
Xerox 5340, 5343
| Code | Description |
|---|---|
| 00-009; 030 to 033 | A door was opened while paper was being fed |
| 00-047 | Paper in duplex |
| 00-1 | Auditron |
| 00-2 | Diagnostic error |
| 00-3 | Faults error |
| 00-4 | Ric error |
| 00-5 | Job manager system error |
| 00-6 | LLM interface |
| 00-7 | Standby error |
| 00-8 | Communications error |
| 00-9 | Xerographic error |
| 01-300 | Front interlock |
| 01-310 | Right upper interlock |
| 01-315 | Left upper interlock |
| 01-320 | Left lower interlock |
| 01-325 | Fuser interlock |
| 02-910 | Key counter missing |
| 02-920 | Wrong combination of accessories |
| 03-321, 322, 326, 327 | LLM to ISIL communications problems |
| 03-328 | IOT communications problem with duplex or tray 4 |
| 03-330 | IOT communications problems with HCF |
| 03-335, 03-336 | LLM communications problems with edit |
| 03-340 | NVM memory |
| 03-341, 03-347 | Communications problems between IOT and sorter |
| 03-350, 03-354 | Communications problem with LLM and user interface |
| 03-363, 03-364 | Communications problem between LLM & optics |
| 03-370, 03-373 | Communications problem between LLM & DADF |
| 03-380, 384 | |
| 03-416, 03-422 | RAM memory problem |
| 03-424, 426 | NVM memory problem |
| 03-430, 432 | Billing problem |
| 03-439 | GRAIB communications problem |
| 03-440 | RIC communications problem |
| 03-441 | RIC NVM problem |
| 03-442 | Modem |
| 03-443, 03-458 | RIC problems |
| 03-460 | Serial communications processor problem |
| 04-300 | Main motor or drive problem |
| 05-100, 05-108 | DADF registration sensor |
| 05-110 | DADF exit sensor |
| 05-115, 120 | DADF jams |
| 05-305 | DADF document drive |
| 05-310, 312 | DADF document sensor |
| 05-316 | DADF registration sensor jam |
| 05-325 | DADF exit sensor |
| 05-335, 341, 345 | DADF interlock switches |
| 06-300, 06-310 | Scan problems |
| 06-315 | Scan drive |
| 06-320A, 320B, 320C, 325 | Scan problem |
| 06-330 | Lens drive |
| 06-340 | Exposure control problem |
| 06-342 | LLM CPU problem |
| 06-344, 06-350 | Exposure cvontrol problem |
| 06-352 | IOT CPU problem |
| 07-300, 315, 330, 345 | Tray faults |
| 07-360, 07-370 | HCF problems |
| 07-375, 380A, 380B | Duplex problems |
| 08-100, 08-110 | Feed problems. Lead edge of copy paper is late getting to feed sensor of tray 1 |
| 08-115, 08-162 | Feed problem. Lead edge of copy paper is late getting to registration sensor |
| 08-165 | Paper jam at registration sensor |
| 08-310, 08-370 | Paper at a sensor when power is turned on |
| 08-330 | DADF nudger sensor |
| 08-380 | Registration side to side problem with home position |
| 08-390 | Nip |
| 09-300 | Copy cartridge finished (drum unit) |
| 09-310 | Add black toner Add color toner |
| 09-320 | Add color toner |
| 09-330 | Wrong copy cartridge (wrong drum unit) |
| 09-340 | Drum cartridge not installed properly |
| 09-350 | Waste toner full |
| 100 | A fault has occurred |
| 10-100 | Exit jam |
| 10-105 | Exit jam |
| 10-110 | Vertical sensor jam |
| 10-120, 122, 125 | Duplex jam |
| 10-150, 155 | Too much or not enough paper in duplex tray |
| 10-300 | Fuser thermistor |
| 10-302 | Low fuser temperature |
| 10-304 | Bad fuser temp |
| 10-308 | High fuser temperature or open thermistor |
| 10-310 | High fuser temperature |
| 10-312 | Fuser not up to temperature after energy save |
| 10-314 | Fuser problem |
| 10-320 | Fuser web finished |
| 10-330, 335, 340 | Exit switch, vertical sensor switch actuated when power is turned on |
| 11-100, 11-116 | Sorter jam |
| 11-150, 11-176 | Sorter auto stapler jam |
| 11-310, 314, 316 | Sorter interlock |
| 11-325A, B, C, D, E, F, G | Sorter index |
| 11-352, 354, 356 | Sorter auto stapler interlocks |
| 11-365A, B, C, D, E | Sorter auto stapler bin |
| 11-370, 371, 372A, 373A, 373B, 374 | Sorter auto stapler staple failure, staple home problem or tamper home problem |
| 11-385A, 385B, 390A,B,C,D,E, 396A | Sorter auto stapler staple failure, staple home problem or tamper home problem |
| 301 | Fuser web must be replaced |
| 302 | Copy cartridge (drum unit) must be replaced |
| 501 | Tray 1 must be rebuilt |
| 502 | Tray 2 must be rebuilt |
| 503 | Tray 3 must be rebuilt |
| 504 | Tray 4 must be rebuilt |
| 505 | HCF must be rebuilt |
| 506 | Bypass must be rebuilt |
| 507 | Duplex unit must be rebuilt |
| 508 | Replace black developer |
| 509 | Replace red developer |
| 510 | Replace green developer |
| 512 | Replace brown developer |
| 513 | Copy cartridge (drum unit) will need replacing soon |
| 514 | Fuser web will need replacing soon |
| 515 | DADF belt should be replaced |
| 516 | DADF feed rollers should be replaced |
| 517 | Replace exposure lamp |
| 518 | Replace suction filter |
| 519 | Replace ozone filter |
| 520 | Replace optics filter |
| 521 | Replace particle filter |
| 522 | Replace upper fuser roller |
| 523 | Replace fuser pawls |
| 524 | Replace pressure roller |
| 525 | Replace pressure roller pawls |
| 900-905 | Key operator calls |
Xerox 5345
| Код ошибки | Описание |
|---|---|
| 01-01 | Frequency monitoring and zero cross problem |
| 01-02 | Interlock |
| 01-03 | AC power problem |
| 01-04 | Finisher interlock |
| 01-05 | 24v problem |
| 03-01 | Optics to main board communication problem |
| 03-02 | Software reset problem |
| 03-03 | Could be punched holes in the lead edge of the original |
| 03-04 | Software problem |
| 03-06 | Low battery |
| 03-07 | NVM not initialized or is missing or defective |
| 03-17 | Communication problem between main board and finisher board |
| 03-18 | Initializes one NVM counter to agree to others |
| 03-19 | All three NVM counter to agree with others |
| 03-20 | Main board/interface board problems |
| 03-21 | Problem with RIC NVM |
| 03-22 | RIC modem problem |
| 03-23 | RIC real time clock failure. |
| 03-25 | RIC NVM problem or not initialized |
| 03-27 | NVM problem |
| 03-28 | Watchdog software problem |
| 03-29 | Microprocessor crystal not at correct frequency |
| 03-30 | No software response from finisher after 20 seconds have elapsed |
| 06-01 | Lens did not reach 1.1 position |
| 06-02 | 1/2 rate scanner problem |
| 06-03 | Scan home problem |
| 06-04 | Scan home problem |
| 06-05 | Scan home problem |
| 06-06 | Scan encoder |
| 06-07 | Scan encoder |
| 06-08 | Scan drive boost |
| 06-09 | Scan encoder |
| 06-11 | Scan encoder pulse phases |
| 06-12 | Insufficient scan damping |
| 07-01 | Duplex tray not home during duplexing |
| 07-02 | Tray 2 not home when selected |
| 07-13 | Tray 2 height sensor problem |
| 07-15 | Tray 2 empty |
| 07-16 | Tray 1 door open |
| 07-18 | Tray 1 stack sensor |
| 07-22 | Tray 1 empty |
| 07-26 | Tray 1 bypass switch actuated too long |
| 07-27 | Tray 1 bypass switch deactuated too early |
| 07-30 | Paper in duplex |
| 07-31 | Paper in duplex |
| 07-32 | Duplex tray empty, when paper should be there |
| 08-10 | Paper did not reach tray 2 input tray sensor |
| 08-11 | Paper did not reach duplex input sensor |
| 08-12 | Paper did not reach tray 1 |
| 08-14 | Paper did not leave tray 2 input sensor quickly enough |
| 08-18 | Trail edge did not reach tray 2 input sensor quickly enough |
| 08-19 | Trail edge did not reach tray 1 input sensor quickly enough |
| 08-20 | Paper in duplex |
| 08-21 | Paper in tray 2 input |
| 08-22 | Paper in tray 2 or duplex at wrong time |
| 08-23 | Paper at tray 1 input at wrong time |
| 08-24 | Paper in tray 1 at wrong time |
| 08-28 | Upper and lower nips problem |
| 09-08 | Low toner condition |
| 09-12 | Drum signals are out of range |
| 09-13 | Unstable drum patch readings |
| 09-15 | Patch is too dark |
| 09-16 | Patch is too light |
| 09-17 | Open toner container access cover |
| 09-18 | Low toner level |
| 09-21 | Low toner sensor disconnected |
| 09-22 | Low toner condition, even after machine has been theoretically, adding toner |
| 10-02 | Low fuser temperature |
| 10-03 | High fuser temperature |
| 10-06 | Paper did not reach out put switch |
| 10-07 | Paper stayed on output switch |
| 10-10 | Paper did not reach decurler sensor |
| 10-11 | Paper did not reach decurler sensor |
| 10-12 | Paper on decurler sensor |
| 10-13 | Paper did not reach duplex entry sensor in time |
| 10-14 | Paper did not reach duplex entry sensor in time |
| 10-15 | Paper on entry sensor at wrong time |
| 10-17 | Fuser temperature is too high and fuser relay has deactuated |
| 12-01 | Paper at finisher input sensor |
| 12-02 | Paper did not reach finisher |
| 12-03 | Paper reached finisher too soon |
| 12-05 | Paper at stapler |
| 12-06 | Paper at stapler |
| 12-07 | Paper did not reach stapler |
| 12-08 | Paper did not reach stapler |
| 12-10 | Complied motor not working properly |
| 12-15 | Eject motor problem and/or eject encoder |
| 12-20 | Stacker motor problem |
| 12-21 | Stacker interlock |
| 12-22 | Stacker bottom sensor |
| 12-23 | Stacker bottom sensor |
| 12-24 | Stacker bottom sensor senses full |
| 12-25 | Stack height sensor |
| 12-26 | Stack height sensor |
| 12-27 | Stack height sensor |
| 12-30 | Offset home sensor |
| 12-31 | Offset home sensor |
| 12-32 | OCT switch |
| 12-35 | Eject nip carriage |
| 12-36 | Eject cam interlock |
| 12-37 | Eject nip carriage open timing |
| 12-38 | Eject cam interlock |
| 12-40 | Tamper motor |
| 12-41 | Tamper home problem |
| 12-42 | Tamper home sensor |
| 12-43 | Staple load sensor |
| 12-44 | Tamper home sensor |
| 12-45 | Tamper home sensor |
| 12-50 | Low on staples |
| 12-51 | Stapler home sensor |
| 12-52 | Stapler home sensor |
| 12-53 | Eject cam interlock |
| 33-37 | Too few documents |
| 55-01 | RDH interlock switch open during use |
| 55-04 | Paper on bypass sensor |
| 55-05 | Paper at vacuum timing sensor |
| 55-06 | Paper on output sensor |
| 55-10 | No paper reached S31 |
| 55-20 | Paper did not leave S31 at correct time |
| 55-24 | Set counter arm problem |
| 55-25 | Documents in input tray not detected |
| 55-27 | Lead edge did not reach S35 at correct time |
| 55-2955-30 | Trail edge did not reach S35 at correct time |
| 55-31 | S32, ADF registration sensor did not see paper at correct time |
| 55-32 | S32 did not see trail edge at correct time |
| 55-33 | S36 One too many documents |
| 55-36 | One too many documents |
| 55-39 | Hole count problem on document feeder belt |
| 55-40 | Document belt travel problem |
| 55-41 | Document belt mistracking or skewing |
| 55-45 | Paper at inverter sensor |
| 55-47 | Inverter sensor did not see paper lead edge at correct time |
| 55-49 | More than 50 sheets in input tray |
| 55-50 | Right side interlock |
| 55-51 | Left side interlock |
| 55-55 | Document on glass |
| 93-93 | NVM has to be initialized after new software installed |
Xerox 5350, 5352
| Code | Description |
|---|---|
| 00-009, 030, 031, 032, 033 | A door was opened while paper was being fed |
| 00-047 | Paper in duplex |
| 00-1 | Auditron |
| 00-2 | Diagnostic error |
| 00-3 | Faults error |
| 00-4 | Ric error |
| 00-5 | Job manager system error |
| 00-6 | LLM interface |
| 00-7 | Standby error |
| 00-8 | Communications error |
| 00-9 | Xerographic error |
| 01-300 | Front interlock |
| 01-310 | Right upper interlock |
| 01-315 | Left upper interlock |
| 01-320 | Left lower interlock |
| 01-325 | Fuser interlock |
| 02-910 | Key counter missing |
| 02-920 | Wrong combination of accessories |
| 03-321, 322, 326, 327 | LLM to ISIL communications problems |
| 03-328 | IOT communications problem with duplex or tray 4 |
| 03-330 | IOT communications problems with HCF |
| 03-335, 336 | LLM communications problems with edit |
| 03-340 | NVM memory |
| 03-341-347 | Communications problems between IOT and sorter |
| 03-350-354 | Communications problem with LLM and user interface |
| 03-363, 364 | Communications problem between LLM & optics |
| 03-370-03-373 | Communications problem between LLM & DADF |
| 03-380, 384 | |
| 03-416-422 | RAM memory problem |
| 03-424, 426 | NVM memory problem |
| 03-430, 432 | Billing problem |
| 03-439 | GRAIB communications problem |
| 03-440 | RIC communications problem |
| 03-441 | RIC NVM problem |
| 03-442 | Modem |
| 03-443-458 | RIC problems |
| 03-460 | Serial communications processor problem |
| 04-300 | Main motor or drive problem |
| 05-100-108 | DADF registration sensor |
| 05-110 | DADF exit sensor |
| 05-115, 120 | DADF jams |
| 05-305 | DADF document drive |
| 05-310, 312 | DADF document sensor |
| 05-316 | DADF registration sensor jam |
| 05-325 | DADF exit sensor |
| 05-335, 341, 345 | DADF interlock switches |
| 06-300-310 | Scan problems |
| 06-315 | Scan drive |
| 06-320A, 320B, 320C, 325 | Scan problem |
| 06-330 | Lens drive |
| 06-340 | Exposure control problem |
| 06-342 | LLM CPU problem |
| 06-344-350 | Exposure cvontrol problem |
| 06-352 | IOT CPU problem |
| 07-300, 315, 330, 345 | Tray faults |
| 07-360-370 | HCF problems |
| 07-375, 380A, 380B | Duplex problems |
| 08-100-110 | Feed problems. Lead edge of copy paper is late getting to feed sensor of tray 1 |
| 08-115-162 | Feed problem. Lead edge of copy paper is late getting to registration sensor |
| 08-165 | Paper jam at registration sensor |
| 08-310-370 | Paper at a sensor when power is turned on |
| 08-330 | DADF nudger sensor |
| 08-380 | Registration side to side problem with home position |
| 08-390 | Nip |
| 09-300 | Copy cartridge finished (drum unit) |
| 09-310 | Add black toner Add color toner |
| 09-320 | Add color toner |
| 09-330 | Wrong copy cartridge (wrong drum unit) |
| 09-340 | Drum cartridge not installed properly |
| 09-350 | Waste toner full |
| 100 | A fault has occurred |
| 10-100 | Exit jam |
| 10-105 | Exit jam |
| 10-110 | Vertical sensor jam |
| 10-120, 122, 125 | Duplex jam |
| 10-150, 155 | Too much or not enough paper in duplex tray |
| 10-300 | Fuser thermistor |
| 10-302 | Low fuser temperature |
| 10-304 | Bad fuser temp |
| 10-308 | High fuser temperature or open thermistor |
| 10-310 | High fuser temperature |
| 10-312 | Fuser not up to temperature after energy save |
| 10-314 | Fuser problem |
| 10-320 | Fuser web finished |
| 10-330, 335, 340 | Exit switch, vertical sensor switch actuated when power is turned on |
| 11-100-116 | Sorter jam |
| 11-150-176 | Sorter auto stapler jam |
| 11-310, 314, 316 | Sorter interlock |
| 11-325A,B,C,D,E,F,G | Sorter index |
| 11-352, 354, 356 | Sorter auto stapler interlocks |
| 11-365A,B,C,D,E | Sorter auto stapler bin |
| 11-370,371,372A,373A,373B,374 | Sorter auto stapler staple failure, staple home problem or tamper home problem |
| 11-385A,385B,390A,B,C,D,E,396A | Sorter auto stapler staple failure, staple home problem or tamper home problem |
| 301 | Fuser web must be replaced |
| 302 | Copy cartridge (drum unit) must be replaced |
| 501 | Tray 1 must be rebuilt |
| 502 | Tray 2 must be rebuilt |
| 503 | Tray 3 must be rebuilt |
| 504 | Tray 4 must be rebuilt |
| 505 | HCF must be rebuilt |
| 506 | Bypass must be rebuilt |
| 507 | Duplex unit must be rebuilt |
| 508 | Replace black developer |
| 509 | Replace red developer |
| 510 | Replace green developer |
| 512 | Replace brown developer |
| 513 | Copy cartridge (drum unit) will need replacing soon |
| 514 | Fuser web will need replacing soon |
| 515 | DADF belt should be replaced |
| 516 | DADF feed rollers should be replaced |
| 517 | Replace exposure lamp |
| 518 | Replace suction filter |
| 519 | Replace ozone filter |
| 520 | Replace optics filter |
| 521 | Replace particle filter |
| 522 | Replace upper fuser roller |
| 523 | Replace fuser pawls |
| 524 | Replace pressure roller |
| 525 | Replace pressure roller pawls |
| 900-905 | Key operator calls |
Xerox 5355
| Код ошибки | Описание |
|---|---|
| 01-01 | Frequency monitoring and zero cross problem |
| 01-02 | Interlock |
| 01-03 | AC power problem |
| 01-04 | Finisher interlock |
| 01-05 | 24v problem |
| 03-01 | Optics to main board communication problem |
| 03-02 | Software reset problem |
| 03-03 | Could be punched holes in the lead edge of the original |
| 03-04 | Software problem |
| 03-06 | Low battery |
| 03-07 | NVM not initialized or is missing or defective |
| 03-17 | Communication problem between main board and finisher board |
| 03-18 | Initializes one NVM counter to agree to others |
| 03-19 | All three NVM counter to agree with others |
| 03-20 | Main board/interface board problems |
| 03-21 | Problem with RIC NVM |
| 03-22 | RIC modem problem |
| 03-23 | RIC real time clock failure. |
| 03-25 | RIC NVM problem or not initialized |
| 03-27 | NVM problem |
| 03-28 | Watchdog software problem |
| 03-29 | Microprocessor crystal not at correct frequency |
| 03-30 | No software response from finisher after 20 seconds have elapsed |
| 06-01 | Lens did not reach 1.1 position |
| 06-02 | 1/2 rate scanner problem |
| 06-03 | Scan home problem |
| 06-04 | Scan home problem |
| 06-05 | Scan home problem |
| 06-06 | Scan encoder |
| 06-07 | Scan encoder |
| 06-08 | Scan drive boost |
| 06-09 | Scan encoder |
| 06-11 | Scan encoder pulse phases |
| 06-12 | Insufficient scan damping |
| 07-01 | Duplex tray not home during duplexing |
| 07-02 | Tray 2 not home when selected |
| 07-13 | Tray 2 height sensor problem |
| 07-15 | Tray 2 empty |
| 07-16 | Tray 1 door open |
| 07-18 | Tray 1 stack sensor |
| 07-22 | Tray 1 empty |
| 07-26 | Tray 1 bypass switch actuated too long |
| 07-27 | Tray 1 bypass switch deactuated too early |
| 07-30 | Paper in duplex |
| 07-31 | Paper in duplex |
| 07-32 | Duplex tray empty, when paper should be there |
| 08-10 | Paper did not reach tray 2 input tray sensor |
| 08-11 | Paper did not reach duplex input sensor |
| 08-12 | Paper did not reach tray 1 |
| 08-14 | Paper did not leave tray 2 input sensor quickly enough |
| 08-18 | Trail edge did not reach tray 2 input sensor quickly enough |
| 08-19 | Trail edge did not reach tray 1 input sensor quickly enough |
| 08-20 | Paper in duplex |
| 08-21 | Paper in tray 2 input |
| 08-22 | Paper in tray 2 or duplex at wrong time |
| 08-23 | Paper at tray 1 input at wrong time |
| 08-24 | Paper in tray 1 at wrong time |
| 08-28 | Upper and lower nips problem |
| 09-08 | Low toner condition |
| 09-12 | Drum signals are out of range |
| 09-13 | Unstable drum patch readings |
| 09-15 | Patch is too dark |
| 09-16 | Patch is too light |
| 09-17 | Open toner container access cover |
| 09-18 | Low toner level |
| 09-21 | Low toner sensor disconnected |
| 09-22 | Low toner condition, even after machine has been theoretically, adding toner |
| 10-02 | Low fuser temperature |
| 10-03 | High fuser temperature |
| 10-06 | Paper did not reach out put switch |
| 10-07 | Paper stayed on output switch |
| 10-10 | Paper did not reach decurler sensor |
| 10-11 | Paper did not reach decurler sensor |
| 10-12 | Paper on decurler sensor |
| 10-13 | Paper did not reach duplex entry sensor in time |
| 10-14 | Paper did not reach duplex entry sensor in time |
| 10-15 | Paper on entry sensor at wrong time |
| 10-17 | Fuser temperature is too high and fuser relay has deactuated |
| 12-01 | Paper at finisher input sensor |
| 12-02 | Paper did not reach finisher |
| 12-03 | Paper reached finisher too soon |
| 12-05 | Paper at stapler |
| 12-06 | Paper at stapler |
| 12-07 | Paper did not reach stapler |
| 12-08 | Paper did not reach stapler |
| 12-10 | Complied motor not working properly |
| 12-15 | Eject motor problem and/or eject encoder |
| 12-20 | Stacker motor problem |
| 12-21 | Stacker interlock |
| 12-22 | Stacker bottom sensor |
| 12-23 | Stacker bottom sensor |
| 12-24 | Stacker bottom sensor senses full |
| 12-25 | Stack height sensor |
| 12-26 | Stack height sensor |
| 12-27 | Stack height sensor |
| 12-30 | Offset home sensor |
| 12-31 | Offset home sensor |
| 12-32 | OCT switch |
| 12-35 | Eject nip carriage |
| 12-36 | Eject cam interlock |
| 12-37 | Eject nip carriage open timing |
| 12-38 | Eject cam interlock |
| 12-40 | Tamper motor |
| 12-41 | Tamper home problem |
| 12-42 | Tamper home sensor |
| 12-43 | Staple load sensor |
| 12-44 | Tamper home sensor |
| 12-45 | Tamper home sensor |
| 12-50 | Low on staples |
| 12-51 | Stapler home sensor |
| 12-52 | Stapler home sensor |
| 12-53 | Eject cam interlock |
| 33-37 | Too few documents |
| 55-01 | rdh interlock switch open during use |
| 55-04 | Paper on bypass sensor |
| 55-05 | Paper at vacuum timing sensor |
| 55-06 | Paper on output sensor |
| 55-10 | No paper reached S31 |
| 55-20 | Paper did not leave S31 at correct time |
| 55-24 | Set counter arm problem |
| 55-25 | Documents in input tray not detected |
| 55-27 | Lead edge did not reach S35 at correct time |
| 55-2955-30 | Trail edge did not reach S35 at correct time |
| 55-31 | S32, ADF registration sensor did not see paper at correct time |
| 55-32 | S32 did not see trail edge at correct time |
| 55-33 | S36 One too many documents |
| 55-36 | One too many documents |
| 55-39 | Hole count problem on document feeder belt |
| 55-40 | Document belt travel problem |
| 55-41 | Document belt mistracking or skewing |
| 55-45 | Paper at inverter sensor |
| 55-47 | Inverter sensor did not see paper lead edge at correct time |
| 55-49 | More than 50 sheets in input tray |
| 55-50 | Right side interlock |
| 55-51 | Left side interlock |
| 55-55 | Document on glass |
| 93-93 | NVM has to be initialized after new software installed |
Xerox XC520, 540, 560, 580
| Код ошибки | Описание |
|---|---|
| H2 | Fuser thermistor |
| H3 | Fuser temperature too high. Must be reset in diagnostics |
| H4 | Fuser temperature too low. Must be reset in diagnostics |
| L3 | Scan problem |
| L4 | Min motor drive problem |
| L8 | Exposure lamp not lightning or not enough light reaching auto exposure sensor |
| P | Paper did not feed |
Xerox 5622
| Code | Description |
|---|---|
| A1-1 to A1-32 | All indicate a paper path problem, etc. in the ADF |
| A2 | ADF exit problems |
| A3 | Irregular size documents |
| A5 | ADF interlock |
| A6 | ADF single sheet document reset |
| A7 | Platen interlock |
| A8 | ADF exit interlock |
| C1 | Tray 1 jam |
| C2 | Tray 2 jam |
| C3 | Tray 3 jam |
| C6-1, C6-2 | Jams related to duplex |
| C6-3 | Registration sensor, re tray 1 |
| C7-1, C7-2 | HCF feed problems |
| C7-3 | Tray 1 feed problem |
| C8 | Paper stays in tray or duplex or HCF |
| C9 | Bypass feed problem |
| E1-10 to E1-25 | Internal jam |
| E1-6 | Paper on registration sensor |
| E2 | Reset signal happened. Might read E-2 something else |
| E3-30 to E4-14 | Exit jam |
| E3-6 | Exit jam |
| E4-10 to E4-14 | Inverter sensor not actuated |
| E4-15 | Inverter sensor |
| E4-40 to E4-45 | Duplex entry sensor |
| E4-6 | Inverter sensor |
| E5 | Front door interlock |
| E6-1 | Tray 1 interlock |
| E6-2 | 2 tray or duplex interlock |
| E6-3 | HCF interlock |
| E7-2, E7-3 | Duplex interlock |
| E8-6 to E8-15 | Duplex entry sensor |
| F1-1 | Sorter entry sensor |
| F1-6 | Sorter exit sensor |
| F3 | Paper size not available for sort/stack |
| F5 | Sorter interlock |
| J1 | Add toner |
| J3 | Replace copy cartridge |
| J7 | Replace copy cartridge |
| J8-1 | Wrong copy cartridge installed |
| J8-2 | Copy cartridge EEPROM |
| L6 | Auditron or other counter problem |
| L8 | Platen glass temperature is too high |
| L9 | Communication problem between interimage erase/edge lamps and main board |
| U1-1 | Main motor drive problem |
| U2-1 to U2-4 | Scan home sensor |
| U3-1 | Lens sensor |
| U4-1 | Open fuser thermistor |
| U4-2 | Fuser did not warm up properly |
| U4-3 | Fuser temperature too high |
| U4-4 | Fuser problem. Staying on too long |
| U4-6 | High fuser temperature |
| U5-1 | Sorter bin home switch not activated |
| U5-2 | Sorter bin home switch stayed actuated |
| U5-3, U5-4 | Sorter bin home switch |
| U6-1 | ROM problem |
| U6-2 | RAM problem |
| U6-3 | Low battery |
| U6-4 | Incorrect value in NVM. Reinitialize main board with code 20-96 |
| U8-1 to U8-6 | Problem with exposure lamp, lamp sensor, lamp board |
Поиск и устр. неиспр.
Просмотр статуса работы на панели управления
Просмотр текущих и сохраненных работ с панели управления:
1.
На панели управления нажмите кнопку Статус работы.
В верхней части экрана отобразится список текущих работ.
Для просмотра списка защищенных работ выберите Защищ. задан.
2.
3.
Для просмотра списка принятых защищенных факсов выберите Защищенный прием факсов.
Печать подробного списка 20 последних обработанных работ печати, копирования, факса и
сканирования:
1.
На панели управления принтера нажмите кнопку Статус машины.
2.
Нажмите Информационные страницы.
С помощью кнопок со стрелками выберите Журнал заданий.
3.
4.
Нажмите кнопку Печать.
Использование встроенных средств устранения неисправностей
В принтере предусмотрен набор отчетов для печати. При устранении некоторых проблем могут
помочь два таких отчета —— демонстрационная страница и отчет журнала ошибок. На
демонстрационной странице печатается изображение для проверки качества печати. В отчете
журнала ошибок содержатся сведения о последних ошибках принтера.
Печать отчетов
1.
На панели управления принтера нажмите кнопку Статус машины.
Нажмите Информационные страницы.
2.
3.
Выберите отчет с помощью кнопок со стрелками.
4.
Нажмите кнопку Печать.
Указание лотка источника для печати отчетов
1.
На панели управления принтера нажмите кнопку Статус машины.
2.
Выберите Сист. средства > Управл. лотками > Приоритет лотков.
Для указания лотка по умолчанию выберите Первый и укажите лоток для печати отчетов.
3.
4.
Нажмите кнопку OK.
Просмотр показаний счетчиков
1.
На панели управления принтера нажмите кнопку Статус машины.
2.
Нажмите кнопку Показания счетчиков.
Проверив показания, нажмите кнопку X, чтобы закрыть окно. Чтобы вернуться на экран
3.
режимов, нажмите кнопку Основные режимы.
172
Многофункциональный черно-белый принтер Xerox
Руководство пользователя
®
®
WorkCentre
3615
Модератор: vetal
Andi_Nord » Вт май 26, 2015 1:49 pm
чиню Вечные двигатели, гарантия — 6 мес.
-
Andi_Nord
- Прикоснулся к тонеру
-
-
-
Xerox WC 3119: «Замятие 1»
kokubenko в форуме Принтеры, МФУ, факсы, копиры формата A4
- 22
- 39501
kokubenko
Ср ноя 23, 2011 4:47 pm
-
Xerox WC 3119: «Замятие 1»
-
-
Xerox 3428 «Установите Картридж»
Roller-ch в форуме Принтеры, МФУ, факсы, копиры формата A4
- 6
- 9575
SeMi
Сб авг 27, 2011 6:42 pm
-
Xerox 3428 «Установите Картридж»
-
-
Xerox 3315 «слетела» FIX прошивка
tekknik в форуме Принтеры, МФУ, факсы, копиры формата A4
- 7
- 7247
tekknik
Пн июн 10, 2019 4:22 am
-
Xerox 3315 «слетела» FIX прошивка
-
-
Xerox WC3220 — Ложное замятие бумаги, Замятие 0
Romeo в форуме Принтеры, МФУ, факсы, копиры формата A4
- 25
- 11278
Romeo
Пн окт 12, 2020 7:13 pm
-
Xerox WC3220 — Ложное замятие бумаги, Замятие 0
-
-
прошил xerox 3160b прошивкой FIX_b2580_1010079.fls не прошил
Володья в форуме Принтеры, МФУ, факсы, копиры формата A4
- 8
- 12978
Володья
Сб апр 30, 2011 8:05 am
-
прошил xerox 3160b прошивкой FIX_b2580_1010079.fls не прошил
Вернуться в Принтеры, МФУ, факсы, копиры формата A4
Кто сейчас на форуме
Сейчас этот форум просматривают: vegavld и гости: 170
Коды неисправностей:
093-926 — ошибка черного (K) картриджа
093-960 — ошибка желтого (Y) картриджа
093-961 — ошибка красного (M) картриджа
093-962 — ошибка синего (C) картриджа
Решение:
— Убедитесь, что картридж установлен в свою позицию.
— Убедитесь, что картридж правильный (не от другого аппарата).
— Убедитесь, что картридж надежно зафиксирован.
— Убедитесь, что дверца закрыта.
— Замените неисправный картридж.
— Замените дверцу тонерного отсека.
— Если действия, перечисленные выше, не помогли — замените плату MCU PWB.
Корпорации Xerox упорно не везло с выпуском цветных лазерных принтеров начального уровня. Сначала был принтер Xerox Phaser 6110, который был разработан компанией Samsung ( CLP-300). Из-за ряда технических недоработок инженеров Samsung принтер имел целый букет неисправностей, связанных с блоком формирования изображения. Далее на смену Phaser 6110 был выпущен принтер Xerox 6121. Принтер Xerox 6121 был разработан компанией Minolta (оригинал имел название Minolta 1600), но и он из-за грубых просчетов инженеров Minolta имел целую кучу дефектов, связанных с узлом термозакрепления и сбоем в работе карусели с картриджами. После серии неудач Xerox выпустил новый принтер — Xerox Phaser 6000. В отличии от предыдущих моделей принтеров начального уровня, этот принтер был разработан Xerox совместно с компанией Fuji Xerox. Этот принтер в техническим плане оставил далеко позади своих конкурентов (minolta 1600/Samsung clp-320). 
Не смотря на то, что эти принтеры построены на абсолютно разных платформах, они имеют один общий нюанс — все эти аппараты при продаже имеют картриджи без чипов. В качестве чипов используются просто муляжи. Так как стартовые картриджи не могут содержать в себе данных по объему картриджей и количеству отпечатанных страниц, то эти данные как правило хранятся в принтере в энергонезависимой памяти. По аналогии с двумя предыдущими принтерами была предпринята попытка найти эту память и попробовать ее обнулить. Так как в наличии имелось два аппарата — один новый только из коробки, а второй уже заблокированный по синему картриджу, то задача сильно упростилась. 
По аналогии с принтерами Samsung, с нового принтера в заблокированный была установлена плата форматера. После включения ситуация не изменилась Xerox 6000 все так же был заблокирован по синему картриджу. Далее меняли местами платы MCU — это платы синего цвета, расположенные сверху принтера. При дальнейшем включении принтер показал 100% тонера в картриджах. Локализовав плату, где хранятся счетчики, осталось всего лишь найти энергонезависимую память. Внимательный осмотр и дальнейшее тестирования выявило, что данные хранятся в микросхеме 24с16, на плате MCU микросхема имеет обозначение «416m«.
Таким образом, для того, чтобы восстановить работоспособность принтера без замены чипа, достаточно просто каждый раз прошивать микросхему 24с16. Для удобства можно вместо микросхемы 24с16 в корпусе SO8 напаять кроватку под микросхему 24с16 в корпусе DIP8 — это позволит производить прошивку микросхемы без выпаивания микросхемы, что не только сократит в разы время прошивки, но и убережет дорожки платы от повреждений, неизбежных при постоянном перепаивании микросхемы.
Учитывая, что ресурс стартовых картриджей имеет ограничение в 500 копий (потом снова необходимо прошивать микросхему), то в коммерческом плане данная операция не имеет смысла. Но вот если принтер находится, например, где- нибудь в российской глубинке, где до населенного пункта несколько десятков километров, то прошивка принтера -это реальный выход из ситуации.
Скачать прошивку для Xerox Phaser 6000 / 6010
На базе принтера Xerox Phaser 6000 / 6010 разработано многофункциональное устройство Xerox workcentre 6015. Попытка залить в прошивку от в мфу Xerox 6015 прошивку от принтера Xerox 6000 приводило к ошибке 092-661. Но и для этого устройства удалось раздобыть работающую прошивку. Скачать прошивку для Xerox WorkCentre 6015B
Внимание!!! все манипуляции с принтером делаются на свой страх и риск. Перед прошивкой микросхемы 24с16 обязательно сохраняйте ее дамп.
В статье были использованы материалы сайта http://testcopy.ru
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093-926, 960, 961, 962 Toner CRUM Data Mismatch RAP
BSD-ON: BSD 9.6 Toner Cartridge Life Control (Y, M), BSD 9.7 Toner Cartridge Life Control (C, K).
093-926 Invalid authentication area data of black toner cartridge CRUM detected.
093-960 Invalid authentication area data of yellow toner cartridge CRUM detected.
093-961 Invalid authentication area data of magenta toner cartridge CRUM detected.
093-962 Invalid authentication area data of cyan toner cartridge CRUM detected.
Procedure
Perform the steps that follow:
1. Remove, then reinstall the toner cartridge.
2. If the fault persists, replace a new toner cartridge CRUM (toner chip) listed as below or install a new Xerox toner cartridge:
• Black toner cartridge, PL 90.05 Item 13.
• Yellow toner cartridge, PL 90.05 Item 10.
• Magenta toner cartridge, PL 90.05 Item 11.
• Cyan toner cartridge, PL 90.05 Item 12.
**This RAP is from Xerox Service Manual. All brand names and trademarks are their respective owner’s property.**
You may be also interested in below toner and drum chip (CRUM) for Xerox VersaLink C7020, C7025, C7030, C7000.
Toner Chip (For North America and West Europe Region):
• 106R03741 106R03744 106R03743 106R03742
• 106R03757 106R03760 106R03759 106R03758
• 106R03737 106R03740 106R03739 106R03738
Toner Chip (For South America and East Europe Region):
• 106R03749 106R03752 106R03751 106R03750
• 106R03745 106R03748 106R03747 106R03746
• 106R03765 106R03768 106R03767 106R03766
Toner Chip (For Metered Machine):
• 106R03733 106R03736 106R03735 106R03734
Drum Chip:
• 113R00780 113R00782
You are here: Home / error code / Xerox WorkCentre 6015 error and solving error codes
– Compatible Printer model: Xerox WorkCentre 6015
– Xerox WorkCentre 6015 Error Codes with quick guides:
- Code:
- Description: System Restart An internal IP Board error occurred.
- Causes: • IP Board, PL7.1.9
- Troubleshooting Guides: 1 Check the connectors on the IP Board. Are the connections secure? Go to step 3. Securely reconnect the connectors, then go to step 2. 2 Does the error persist? Go to step 3. Complete. 3 Replace the IP Board. Does the error persist? Complete.
- Code: 005-121
- Description: ADF Jam
- Causes: • IP Board, PL7.1.9 • ADF Assembly, PL8.1.1 • ADF Cover, PL8.1.3 • ADF Separator Pad, PL8.
- Troubleshooting Guides: 1 Is the ADF closed against the document glass completely? Go to step 2. Close the ADF completely and go to step 2. 2 Does the error persist? Go to step 3. Complete. 3 Reseat P/J1, P/J6, and P/J16 on the IP Board. Does the error persist? Go to step 4. Complete. 4 Does the ADF feed the document? Go to step 5. Go to step 7. 5 Open the ADF Cover and check the document path. Is there foreign substance on the document path? Remove the foreign substance. Go to step 6. Go to step 7. 6 Does the error persist? Go to step 7. Complete. 7 Clean the ADF feed rollers. Do the feed rollers rotate smoothly? Go to step 8. Replace the ADF. 8 Replace the IP Board. Does the error persist? Replace the ADF Cover and ADF Separator Pad.
- Code: 005-301
- Description: ADF Cover Open
- Causes: • IP Board, PL7.1.9 • ADF Assembly, PL8.1.1
- Troubleshooting Guides: 1 Is the ADF Cover completely closed? Go to step 3. Close the ADF cover and go to step 2. 2 Does the error persist? Go to step 3. Complete. 3 Is the ADF Cover damaged? Replace the ADF Cover. Go to step 4. Go to step 5. 4 Does the error persist? Go to step 5. Complete. 5 Reseat P/J1, P/J6, and P/J16 on the IP Board. Does the error persist? Go to step 6. Complete. 6 Replace the ADF. Does the error persist? Replace the IP Board. Complete.
- Code: 007-340
- Description: Main Motor Failure Fuser Error
- Causes: • Main Drive Assembly, PL6.1.2 • Harness Assembly Main MOT, PL 6.1.7 • MCU Board, PL7.2.2
- Troubleshooting Guides: 1 Check these connections • MCU Board P/J16 • Main Drive Assembly P/J160 Are the connectors secure? Go to step 3. Secure the connectors and then go to step 2. 2 Does the error persist? Go to step 3. Complete. 3 Check the Main Drive Assembly for rotation. For the 6000B, see gDigital Output Test Proceduresh on page A-16, or for the 6015 MFPs, see gWorkCentre 6015 MFP Motor Test Proceduresh. Does the Main Drive Assembly function normally? Replace the MCU Board. Go to step 4. 4 Check the Main Drive Assembly for proper installation. Is the Main Drive Assembly installed correctly? Go to step 6. Reseat the Main Drive Assembly, and go to step 5. 5 Does the error persist? Go to step 6. Complete. 6 Checking the Harness Assembly Main MOT for continuity. Disconnect P/J16 from the MCU Board, and P/J160 from the Main Drive Assembly. Is each cable of P/J16 <=> P/J160 continuous? Go to step 7. Repair the harness. 7 Disconnect the P/J16 on the MCU Board. Are the voltages across ground to P/J6-2pin/P/J6-4 pin on the MCU Board approximately +24 VDC when the Interlock Switch is pushed? Replace the Main Drive Assembly. Replace the MCU Board.
- Code: 009-360 … 009-363
- Description: X CRU Life Over The indicated Toner Cartridge has reached end of life. • 009-360 to 009-363: Replace Toner Cartridge Now
- Causes: • Harn assy dckr, PL4.1.2 • MCU Board, PL7.2.2
- Troubleshooting Guides: 1 Reseat the appropriate Toner Cartridge. Does the error persist? Go to step 2. Complete. 2 Does the error persist when the power is turned off and on? Go to step 3. Complete. 3 Check P/J13 on the MCU Board. Is the connection secure? Go to step 5. Reconnect P/J13, then go to step 4. 4 Does the error persist? Go to step 5. Complete. 5 Disconnect P/J13 on the MCU Board, and inspect the harness. Is the harness damaged? Repair the harness, then go to step 6. Go to step 7. 6 Does the error persist? Go to step 7. Complete. 7 Replace the Toner Cartridge (C, M, Y, or K). Does the error persist? Replace the MCU Board, then go to step 4. Contact your designated field support for assistance.
- Code: 010-397
- Description: Fuser Error
- Causes: • Fuser, PL5.1.1 • MCU Board, PL7.2.2
- Troubleshooting Guides: 1 Reseat the Fuser and cycle system power. Does the error persist? Go to step 2. Complete. 2 Check these connections • MCU Board P/J26 and P/J18. • LVPS P/J201. Are the connectors secure? Go to step 3. Secure the connectors. 3 Check the Fuser harness. 1. Remove the Fuser. 2. Disconnect P/J26 and P/J18 from the MCU Board and P/J201 from the LVPS. Is the harness damaged? Repair the harness. Go to step 4. 4 Replace the Fuser. Does the error persist? Replace the MCU Board. Complete.
- Code: 016-315, 016-317
- Description: IP Memory Check Fail
- Causes: • IP Board, PL7.1.9 • MCU Board, PL7.2.2 • LED Driver Board, PL7.1.5
- Troubleshooting Guides: 1 Reseat all connectors on the IP Board and the MCU Board. Does the error persist? Go to step 2. Complete. 2 Replace the LED Driver Board. Does the error persist? Go to step 3. Complete. 3 Replace the IP Board. Does the error persist? Replace the MCU Board. Complete.
- Code: 016-323
- Description: Fax Checksum Error
- Causes: • IP Board, PL7.1.9 • MCU Board, PL7.2.2
- Troubleshooting Guides: 1 Reseat all connectors on the IP Board and the MCU Board. Does the error persist? Go to step 2. Complete. 2 Replace the IP Board. Does the error persist when the power is turned on? Replace the MCU Board. Complete.
- Code: 016-372
- Description: DRAM Memory Allocation Error
- Causes: • IP Board, PL7.1.9 • MCU Board, PL7.2.2
- Troubleshooting Guides: 1 Reseat all connectors on the IP Board and the MCU Board. Does the error persist? Go to step 2. Complete. 2 Replace the IP Board. Does the error persist when the power is turned on? Replace the MCU Board. Complete.
- Code: 016-500, 016-501, 016-502
- Description: Firmware Errors. The firmware download to the printer failed. • 016-500: Erase Flash Error • 016-501: Write Flash Error • 016-502: Verify Flash Error
- Causes: • IP Board, PL7.1.9 • MCU Board, PL7.2.2 • LED Driver Board, PL7.1.5
- Troubleshooting Guides: 1 Reseat all connectors on the IP Board and the MCU Board. Does the error persist? Go to step 2. Complete. 2 Replace the LED Driver Board. Does the error persist when the power is turned on? Go to step 3. Complete. 3 Replace the IP Board. Does the error persist when the power is turned on? Replace the MCU Board. Complete.
- Code: 016-503 … 016-507
- Description: E-mail Error An e-mail error is detected. • 016-503: SMTP Error • 016-504: POP Error • 016-506: SMTP Login Error • 016-507: SMTP Error
- Causes: • IP Board, PL7.1.9 • MCU Board, PL7.2.2
- Troubleshooting Guides: 1 Reseat all connectors on the IP Board and the MCU Board. Does the error persist? Go to step 2. Complete. 2 Replace the IP Board. Does the error persist when the power is turned on? Replace the MCU Board. Complete.
- Code: 016-718
- Description: Memory Overflow The print job size exceeded memory.
- Causes: • IP Board, PL7.1.9/PL7.1.16 • MCU Board, PL7.2.2
- Troubleshooting Guides: 1 Check the memory. Print the Configuration Page to determine the amount of memory installed. Is the print job too large? Divide the print job to fit installed memory. Go to step 2. 2 Reseat all connections on the IP Board. Does the error persist? Go to step 3. Complete. 3 Replace the IP Board. Does the error persist? Go to step 4. Complete. 4 Replace the MCU Board. Complete.
Solve Xerox WorkCentre 6015 Error codes
- Code: 016-719
- Description: Decode Error
- Causes: • IP Board, PL7.1.9 • MCU Board, PL7.2.2
- Troubleshooting Guides: 1 Reseat all connectors on the IP Board and the MCU Board. Does the error persist? Go to step 2. Complete. 2 Replace the IP Board. Does the error persist when the power is turned on? Replace the MCU Board. Complete.
- Code: 016-737 … 016-745
- Description: Download Errors The system firmware file is corrupt or communications to the printer failed. • 016-737: Download ID Error • 016-741: Download Range Error • 016-742: Download Header Error • 016-743: Download Checksum Error • 016-744: Download Format Error • 016-745: Download Protect Error
- Causes: • IP Board, PL7.1.9/7.1.16 • MCU Board, PL7.2.2
- Troubleshooting Guides: 1 Reseat all connectors on the IP Board and the MCU Board. Does the error persist? Go to step 2. Complete. 2 Replace the IP Board. Does the error persist? Replace the MCU Board, and then go to step 3. Complete. 3 Does the error persist? Contact your designated field support for assistance. Complete.
- Code: 016-749
- Description: PJL Request Error
- Causes: • IP Board, PL7.1.9/7.1.16 • MCU Board, PL7.2.2
- Troubleshooting Guides: 1 Reseat all connectors on the IP Board and the MCU Board. Does the error persist? Go to step 2. Complete. 2 Replace the IP Board. Does the error persist? Replace the MCU Board. Complete.
- Code: 016-764, 016-766, 016-767
- Description: E-mail Errors An e-mail error is detected. • 016-764: Connect Error • 016-766: SMTP Error • 016-767: E-mail Address Error
- Causes: • IP Board, PL7.1.9 • MCU Board, PL7.2.2
- Troubleshooting Guides: 1 Reseat all connectors on the IP Board and the MCU Board. Does the error persist? Go to step 2. Complete. 2 Replace the IP Board. Does the error persist when the power is turned on? Replace the MCU Board. Complete.
- Code: 016-791, 016-795, 016-797
- Description: USB Memory Removal Error USB memory is removed while memory reading job is being executed. • 016-791: USB Memory Removal Error • 016-795: File Format Error • 016-797: File Read Error
- Causes: • IP Board, PL7.1.9/PL7.1.16 • MCU Board, PL7.2.2
- Troubleshooting Guides: 1 Reseat all connections on the IP Board and MCU Board. Does the error persist? Go to step 2. Complete. 2 Replace the IP Board. Does the error persist? Go to step 3. Complete. 3 Replace the MCU Board. Complete.
- Code: 016-799
- Description: Invalid Job Invalid print job settings.
- Causes: • IP Board, PL7.1.9/PL7.1.16 • MCU Board, PL7.2.2
- Troubleshooting Guides: 1 Reseat all connections on the IP Board and MCU Board. Does the error persist? Go to step 2. Complete. 2 Replace the IP Board. Does the error persist? Go to step 3. Complete. 3 Replace the MCU Board. Complete.
- Code: 016-920
- Description: Wireless Error
- Causes: • IP Board, PL7.1.9B • MCU Board, PL7.2.2
- Troubleshooting Guides: 1 Reseat all connections on the IP Board and MCU Board. Does the error persist? Go to step 2. Complete. 2 Replace the IP Board. Does the error persist? Go to step 3. Complete. 3 Replace the MCU Board. Complete.
- Code: 016-930, 016-931
- Description: USB Host Error. An unsupported USB memory device was attached to the USB port. • 016-930: USB Host Full • 016-931: USB Host Error
- Causes:
- Troubleshooting Guides: Unplug the unsupported device.
- Code: 016-981
- Description: Collate Full The print job is too large.
- Causes: • IP Board, PL7.1.9 • MCU Board, PL7.2.2
- Troubleshooting Guides: 1 Reseat all connectors on the IP Board and the MCU Board. Does the error persist? Go to step 2. Complete. 2 Replace the IP Board. Does the error persist when the power is turned on? Replace the MCU Board. Complete.
- Code: 016-985, 017-970, 017-988
- Description: Mail Size Limits Error, PCScan Time Out, Memory Full. • 016-985: Mail Size Limits Error • 017-970: PCScan Time Out • 017-988: Memory Full
- Causes: • IP Board, PL7.1.9 • MCU Board, PL7.2.2
- Troubleshooting Guides: 1 Reseat all connectors on the IP Board and the MCU Board. Does the error persist? Go to step 2. Complete. 2 Replace the IP Board. Does the error persist when the power is turned on? Replace the MCU Board. Complete.
- Code: 017-980, 017-981
- Description: Report File Open/Close Error • 017-980: Report File Open/Close Error • 017-981: Report File Error
- Causes: • IP Board, PL7.1.9 • MCU Board, PL7.2.2
- Troubleshooting Guides: 1 Reseat all connectors on the IP Board and the MCU Board. Does the error persist? Go to step 2. Complete. 2 Replace the IP Board. Does the error persist when the power is turned on? Replace the MCU Board. Complete.
- Code: 017-990
- Description: Scanner Calibration Failure Calibration of the Scanner failed.
- Causes: • IP Board, PL7.1.9 • MCU Board, PL7.2.2 • Scanner, PL8.1.1
- Troubleshooting Guides: 1 Reseat all connectors on the IP Board and the MCU Board. Does the error persist? Go to step 2. Complete. 2 Replace the IP Board. Does the error persist? Replace the MCU Board, then go to step 3. Complete. 3 Does the error persist? Replace the Scanner. Complete.
- Code: 018-338
- Description: Wireless Error A wireless error is detected.
- Causes: • IP Board, PL7.1.9B • Wireless Harness, PL1.1.31 • Wireless Board Bracket, PL1.1.30
- Troubleshooting Guides: 1 Check the connections between the IP Board and the Wireless Board. Are P/J6601 and P/J6501 properly connected? Go to step 2. Reconnect the connections, then go to step 2. 2 Does the error persist? Go to step 3. Complete. 3 Disconnect P/J6601 on the IP Board, and P/J6501 on the Wireless Board. Is each cable of the Wireless Harness continuous? Go to step 4. Replace the Wireless Harness. 4 Replace the Wi-Fi Board. Does the error persist when the power is turned on? Replace the IP Board. Complete.
- Code: 024-340
- Description: A firmware error has occurred.
- Causes: • MCU Board, PL7.2.2
- Troubleshooting Guides: 1 Replace the MCU Board. Does the error persist? Perform the Electrical Noise check. Complete.
- Code: 024-360
- Description: Download Error MCU firmware download failure.
- Causes: • MCU Board, PL7.2.2
- Troubleshooting Guides: 1 Reseat all connections on the IP Board and MCU Board. Does the error persist? Go to step 2. Complete. 2 Replace the MCU Board. Does the error persist? Perform the Electrical Noise check. Contact your designated field support for assistance.
- Code: 024-371
- Description: MCU Comm Error Communication has failed between the MCU and IP Boards.
- Causes: • IP Board, PL7.1.9/7.1.16 • MCU Board, PL7.2.2
- Troubleshooting Guides: 1 Reseat the connectors on the IP and MCU Boards then cycle system power. Does the error persist? Go to step 2. Complete. 2 Check the Image Processor Harness continuity. Disconnect the IP Board P/J8 and the MCU Board P/J22. Is the harness damaged? Replace the harness. Go to step 3. 3 Replace the IP Board. Does the error persist? Replace the MCU Board. Complete.
- Code: 024-958
- Description: Paper Size Mismatch The size of paper in the Main Paper Tray, or Bypass Tray, does not match the specified print size.
- Causes: • Registration Sensor, PL2.3.5 • Harness Assembly RKN SNS, PL2.2.25 • MCU Board, PL7.2.2
- Troubleshooting Guides: 1 Check connectors P/J12 and P/J120 between the MCU Board and the Registration Sensor. Are the connections secure? Go to step 2. Securely reconnect the connectors, then go to step 2. 2 Does the error persist? Go to step 3. Complete. 3 Disconnect the MCU Board P/J12 and the Registration Sensor P/J120. Check the Harness Assembly RKN SNS for continuity. Is the harness damaged? Repair the harness. Go to step 4. 4 Disconnect the MCU Board P/J12. Is the voltage across ground and J12-1 +3.3 VDC? Replace the Registration Sensor. Replace the MCU Board.
- Code: 024-963
- Description: No Suitable Paper The Main Paper Tray, or Bypass Tray, has run out of paper, or the size (or type) of paper does not match the specified print size (or type).
- Causes: • Registration Sensor, PL2.3.5 • Harness Assembly RKN SNS, PL2.2.25 • MCU Board, PL7.2.2
- Troubleshooting Guides: 1 Check P/J12 on the MCU Board and P/J120 on the Registration Sensor. Are the connections secure? Go to step 2. Securely reconnect the connectors, then go to step 2. 2 Does the error persist? Go to step 3. Complete. 3 Disconnect the MCU Board P/J12 and the Registration Sensor P/J120. Check the Harness Assembly RKN SNS for continuity. Is the harness damaged? Repair the harness. Go to step 4. 4 Replace the IP Board. Does the error persist? Go to step 5. Complete. 5 Disconnect the MCU Board P/J12. Is the voltage across ground and J12-1 +3.3VDC? Replace the Registration Sensor. Replace the MCU Board.
- Code: 026-720, 026-721
- Description: USB Memory Full/USB Memory Write Error. A memory full error or USB memory write error occurred during a scan job. • 026-720: USB Memory Full • 026-721: USB Memory Write Error
- Causes: • IP Board, PL7.1.9 • MCU Board, PL7.2.2
- Troubleshooting Guides: 1 Check the connectors on the IP Board. Are the connections secure? Go to step 3. Securely reconnect the connectors, then go to step 2. 2 Does the error persist? Go to step 3. Complete. 3 Replace the IP Board. Does the error persist? Go to step 4. Complete. 4 Replace the MCU Board. Complete.
- Code: 026-722, 026-723
- Description: USB Memory Write Protect Error / File Path Limit Error A communication error occurred during a scan job. • 026-722: USB Memory Write Error • 026-723: File Path Limit Error
- Causes: • IP Board, PL7.1.9 • MCU Board, PL7.2.2
- Troubleshooting Guides: 1 Check the connectors on the IP Board. Are the connections secure? Go to step 3. Securely reconnect the connectors, then go to step 2. 2 Does the error persist? Go to step 3. Complete. 3 Replace the IP Board. Does the error persist? Go to step 4. Complete. 4 Replace the MCU Board. Complete.
- Code: 026-750, 026-751, 026-752
- Description: Scan Communication Fail A communication error occurred during a scan job.
- Causes: • IP Board, PL7.1.9 • MCU Board, PL7.2.2
- Troubleshooting Guides: 1 Check the connectors on the IP Board. Are the connections secure? Go to step 3. Securely reconnect the connectors, then go to step 2. 2 Does the error persist? Go to step 3. Complete. 3 Replace the IP Board. Does the error persist? Go to step 4. Complete. 4 Replace the MCU Board. Complete.
- Code: 027-446
- Description: IPv6 Duplicate Duplicate IPv6 addresses detected upon startup.
- Causes: • IP Board, PL7.1.9 • MCU Board, PL7.2.2
- Troubleshooting Guides: 1 Reseat the connectors on the IP and MCU Boards then cycle system power. Does the error persist? Go to step 2. Complete. 2 Replace the IP Board. Does the error persist when the power is turned off and on? Replace the MCU Board. Complete.
- Code: 027-452
- Description: IPv4 Duplicate Duplicate IPv4 addresses detected upon startup.
- Causes:
- Troubleshooting Guides: 1 At the printer’s Control Panel, press the Menu key. Using the Up Arrow, Down Arrow, and OK keys, navigate to Admin Menu > Network Settings >TCP/IP > IPv4 > Get Address. Is Get Address set to Panel? The printer is trying to use an address that is being used by another device on the network. Change the printer’s address. Another device is trying to use the printer’s address. Find the other device and resolve the problem by changing the other device’s address.
- Code: 031-521 … 031-558
- Description: SMB Error • 031-521: SMB Login Error • 031-526: SMB Name Resolve Error • 031-530: SMB Path Error • 031-533: SMB File Make Error • 031-534: SMB Folder Make Error • 031-535: SMB Delete File Error • 031-536: SMB Delete Folder Error • 031-537: SMB Disk Full Error • 031-556: SMB Write Error • 031-557: SMB File Duplication Error • 031-558: SMB Connect Error
- Causes: • IP Board, PL7.1.9 • MCU Board, PL7.2.2
- Troubleshooting Guides: 1 Reseat the connectors on the IP and MCU Boards then cycle system power. Does the error persist? Go to step 2. Complete. 2 Replace the IP Board. Does the error persist? Replace the MCU Board. Complete.
- Code: 031-529, 031-555
- Description: SMB Connection Error A SMB connection error occurred. • 031-529: SMB Login Failed • 031-555: SMB Connect Error
- Causes: • IP Board, PL7.1.9 • MCU Board, PL7.2.2
- Troubleshooting Guides: 1 Reseat the connectors on the IP and MCU Boards then cycle system power. Does the error persist? Go to step 2. Complete. 2 Replace the IP Board. Does the error persist? Replace the MCU Board. Complete.
- Code: 033-503, 033-513, 033-788
- Description: Memory Error • 033-503: Out of Memory • 033-513: Memory Full • 033-788: Communication Error
- Causes: • IP Board, PL7.1.9 • MCU Board, PL7.2.2
- Troubleshooting Guides: 1 Reseat the connectors on the IP and MCU Boards then cycle system power. Does the error persist? Go to step 2. Complete. 2 Replace the IP Board. Does the error persist? Replace the MCU Board. Complete.
- Code: 041-340
- Description: NVRAM Error
- Causes: • MCU Board, PL7.2.2
- Troubleshooting Guides: 1 Perform the Electrical Noise test. Does the error persist? Go to step 2. Complete. 2 Replace the MCU Board. Does the error persist when the power is turned on? Contact your designated field support for assistance. Complete.
- Code: 042-325
- Description: Motor Error The Main Drive Assembly has failed.
- Causes: • Main Drive Assembly, PL6.1.2 • Main Motor Harness, PL6.1.7 • MCU Board, PL7.2.2
- Troubleshooting Guides: 1 Check the connections between the MCU Board P/J16 and the Main Drive Assembly P/J160. Are the connections secure? Go to step 3. Reconnect the connectors, then go to step 2. 2 Does the error persist? Go to step 3. Complete. 3 Is the Main Drive Assembly installed correctly? Go to step 4. Reseat the Main Drive Assembly, then go to step 5. 4 Does the error persist when the power is turned off and on? Go to step 5. Complete. 5 Check the Main Drive harness continuity. Disconnect P/J16 from the MCU Board and P/J160 from the Main Drive Assembly to check continuity. Is the harness damaged? Repair the harness. Go to step 6. 6 Check the power to the Main Drive Assembly. Disconnect connector P/J16 on the MCU Board. Are the voltages across ground at P/J16-2 and P/J16-4 approximately +24 VDC when the Interlock Switch is closed? Replace the Main Drive Assembly. Replace the MCU Board.
- Code: 042-358
- Description: Fan Motor Failure Fan motor failure.
- Causes: • LVPS, PL 7.2.1 • Fan, PL 7.1.2 • MCU Board, PL7.2.2
- Troubleshooting Guides: 1 Check the connections between the FAN and LVPS. Is P/J205 on the LVPS securely connected? Go to step 2. Reconnect connector P/J205, then go to step 2. 2 Does the error persist? Go to step 3. Complete. 3 Disconnect P/J205 on the LVPS. Is the voltage across ground at P/J205-1 approximately +24 VDC when the Interlock Switch is pushed? Go to step 4. Replace the LVPS. 4 For the 6010N: Test the Fan (see “Using Phaser 6010N and WorkCentre 6015 MFP Service Diagnostics”). For the 6000: Test the Fan with the CE Diags Tool (see page A-16). Does the Fan function normally? Complete. Replace the MCU Board.
- Code: 042-372
- Description: Deve Mode Change Failure
- Causes: • Feed Solenoid, PL6.1.10 • Switching Sensor • Harness Assembly RKN SNS PL2.2.25/26 • Developer Drive Assembly, PL6.1.6 • MCU Board, PL7.2.2
- Troubleshooting Guides: 1 Check the P/J10 connector on the MCU Board. Is P/J10 connected correctly? Go to step 2. Reseat the connector. Go to step 2. 2 Does the error persist when the power is turned on? Go to step 3. Complete. 3 Test the Feed Solenoid. Enter diagnostic mode and select Engine Diag > Motor Test > K Mode Solenoid (see “Using Phaser 6010N and WorkCentre 6015 MFP Service Diagnostics”). You can also use the CE Diag Tool to perform this test. Does the Feed Solenoid function normally? Go to step 4. Replace the Feed Solenoid. 4 Check the connections between the MCU Board P/J12 and the Feed Sensor P/J122. Are the connections secure? Go to step 5. Reseat the connector. Go to step 5. 5 Does the error persist when the power is turned on? Go to step 6. Complete. 6 Disconnect the MCU Board P/J21 and the Registration Sensor P/J120. Check the Harness Assembly RKN SNS for continuity. Is the harness damaged? Repair the harness. Go to step 7. 7 Disconnect P/J12 on the MCU Board. Is the voltage across ground to P/J12-7 approximately +3.3 VDC? Replace the Developer Drive Assembly. Replace the MCU Board.
- Code: 061-370
- Description: LPH Failure
- Causes: • IP Board, PL7.1.9 • LED Driver Board, PL7.1.5
- Troubleshooting Guides: 1 Check the connectors at the LED Driver Board P/J2, 3, 4, and 5 and xerographics assembly P/J6, 7, 8, and 9. Are the connectors securely connected? Go to step 2. Reconnect the connectors. 2 Does the error persist when the power is turned on? Go to step 3. Complete. 3 Print the test pattern ASIC. Put the printer in diagnostic mode and select Test Print > Test Pattern ASIC. You can also print the test pattern from the CE Diag Tool. See “Digital Output Test Procedures” on page A-16. Is the image printed correctly? Replace the IP Board. Replace the LED Driver Board.
- Code: 062-321
- Description: Carriage Motor Error
- Causes: • IP Board, PL7.1.9 • MCU Board, PL7.2.2
- Troubleshooting Guides: 1 Reseat the connectors on the IP and MCU Boards then cycle system power. Does the error persist? Go to step 2. Complete. 2 Replace the IP Board. Does the error persist? Replace the MCU Board. Complete.
- Code: 062-322
- Description: Scanner Motor Error
- Causes: • IP Board, PL7.1.9 • MCU Board, PL7.2.2 • Scanner, PL8.1.1
- Troubleshooting Guides: 1 Reseat the connectors on the IP and MCU Boards then cycle system power. Does the error persist? Go to step 2. Complete. 2 Replace the IP Board. Does the error persist? Replace the MCU Board, then go to step 3. Complete. 3 Does the error persist? Replace the Scanner. Complete.
- Code: 062-360
- Description: System Restart An internal IP Board error occurred.
- Causes: • IP Board, PL7.1.9
- Troubleshooting Guides: 1 Check the connectors on the IP Board. Are the connections secure? Go to step 3. Securely reconnect the connectors, then go to step 2. 2 Does the error persist? Go to step 3. Complete. 3 Replace the IP Board. Does the error persist? Complete.
- Code: 062-790
- Description: Copy Limit Unable to continue due to copy limitation.
- Causes: • IP Board, PL7.1.9 • MCU Board, PL7.2.2
- Troubleshooting Guides: 1 Reseat the connectors on the IP and MCU Boards then cycle system power. Does the error persist? Go to step 2. Complete. 2 Replace the IP Board. Does the error persist? Replace the MCU Board. Complete.
- Code: 075-100
- Description: Misfeed Jam Paper jam was detected at the Main Paper Tray/Bypass Tray section of the printer.
- Causes: • Feed Roller, PL22.4 • Feed Solenoid, PL6.1.10 • Registration Sensor, PL2.3.5 • Main Drive Assembly, PL6.1.2 • Registration Clutch, PL2.3.7 • Harness Assembly RKN SNS, PL2.2.25 • Harness Assembly Dispense MOT, PL6.1.7 • MCU Board, PL7.2.2
- Troubleshooting Guides: 1 Are the Feed Roller and Separator Pad installed correctly? Does the Feed Roller rotate smoothly without causing fouling? Go to step 2. Replace the relevant part. 2 Check the connections between the MCU Board P/J12 and Registration Sensor P/J20. Are the connections secure? Go to step 3. Go to step 4. 3 Does the error persist? Go to step 4. Complete. 4 Enter diagnostic mode and run the Regi Sensor test (see page 4-11). You can also use CE Diag Tool to perform this test (see page A-9). Lift the Main Paper Tray Chute (PL3.3.3), does the number on the display change each time the Main Paper Tray Chute is lifted? Go to step 6. Go to step 5. 5 Disconnect the MCU Board P/J21 and the Registration Sensor P/J120. Check the Harness Assembly RKN SNS for continuity. Is the harness damaged? Go to step 6. Repair the harness. 6 Disconnect the MCU Board P/J12. Is the voltage across ground and P/J12-1 +3.3VDC? Replace the Registration Sensor. Replace the MCU Board. 7 Check the connections at MCU Board P/J16 and at the Main Drive Assembly P/J60. Are the connections secure? Go to step 9. Reconnect the connectors and then go to step 8. 8 Does the error persist? Go to step 9. Complete. 9 Enter diagnostic mode and run Main Motor on Full (see page 4-11). You can also use the CE Diag Tool to run this test (see page A-16). Does the Main Drive Assembly function correctly? Go to step 14. Go to step 10. 10 Is the Main Drive Assembly installed correctly? Go to step 12. Reseat the Main Drive Assembly, then go to step 11. 11 Does the error persist? Go to step 12. Complete. 12 Disconnect P/J16 from the MCU Board and P/J160 from the Main Drive Assembly. Check the continuity of the cable. Is the cable damaged? Repair the cable. Go to step 13. 13 Disconnect the MCU Board P/J16 and check that the voltages across ground at P/J16-2 and P/J16-4 are +24 VDC. Are the voltages correct? Replace the Main Drive Assembly. Replace the MCU Board. 14 Check the connector of P/J19 on the MCU Board. Is the connection secure? Go to step 16. Reconnect the connector, then go to step 15. 15 Does the error still occur when printing? Go to step 16. Complete. 16 Enter diagnostic mode and run the Feed SOLENOID test. You can also use the CE Diag Tool to run this test (see page A-16). Does the Feed Solenoid function correctly? Go to step 17. Replace the Feed Solenoid. 17 Check the connection at MCU Board P/J25. Is the connection secure? Go to step 19. Reconnect the connector and then go to step 18. 18 Does the error still occur when printing? Go to step 19. Complete. 19 Enter diagnostic mode and select Engine Diag > Motor Test > Regi Clutch. You can also use the CE Diag Tool to run this test (see page A-16). Does the Registration Clutch function correctly? Replace the MCU Board. Replace the Registration Clutch.
- Code: 075-921
- Description: Waiting for Continue Key to be Pressed After Reloading Paper The printer is in manual duplex mode waiting for user interaction.
- Causes: • IP Board, PL7.1.9 • MCU Board, PL7.2.2
- Troubleshooting Guides: 1 Reseat the connectors on the IP and MCU Boards then cycle system power. Does the error persist? Go to step 2. Complete. 2 Replace the IP Board. Does the error persist? Replace the MCU Board. Complete.
- Code: 077-100
- Description: Paper Remain at Regi Paper stuck in the registration section (or Main Paper Tray or Bypass Tray section) of the Printer was detected.
- Causes: • Registration Sensor, PL2.3.5 • Harness Assembly RKN SNS, PL2.2.25/26 • MCU Board, PL7.2.2
- Troubleshooting Guides: 1 Check connectors P/J12 and P/J120 between the MCU Board and the Registration Sensor. Are the connectors secure? Go to step 3. Reconnect the connectors, then go to step 2. 2 Does the error persist? Go to step 3. Complete. 3 Disconnect the MCU Board P/J21 and the Registration Sensor P/J120. Check the Harness Assembly RKN SNS for continuity. Is the harness damaged? Go to step 4. Repair the harness. 4 Disconnect the MCU Board P/J12. Is the voltage across ground and P/J12-1 +3.3VDC? Replace the Registration Sensor. Replace the MCU Board.
- Code: 077-104
- Description: Reg Off Jam The paper does not pass through the Registration Sensor within the specified time.
- Causes: • Registration Sensor, PL2.3.5 • Registration Clutch, PL2.3.7 • Harness Assembly RKN SNS, PL2.2.25/26 • Main Drive Assembly, PL6.1.2 • Harness Assembly Dispense MOT, PL6.1.7 • MCU Board, PL7.2.2
- Troubleshooting Guides: 1 Check the installation and operation of the Registration Roller and the Registration Pinch Roller Assembly. Are the Registration Roller and the Registration Pinch Roller Assembly installed properly? Go to step 2. Replace the relevant part, then go to step 2. 2 Check connectors P/J12 and P/J120 between the MCU Board and the Registration Sensor. Are the connectors secure? Go to step 3. Reconnect the connectors, then go to step 3. 3 Does the error still occur when printing? Go to step 4. Complete. 4 Enter diagnostic mode and run the Regi Sensor test (see page 4-11). You can also use the CE Diag Tool to run this test (see page A-9). Lift the Main Paper Tray Chute (PL3.3.3), does the number on the display increase by 1 each time the Main Paper Tray Chute is lifted? Replace the MCU Board. Go to step 5. 5 Disconnect the MCU Board P/J21 and the Registration Sensor P/J120. Check the Harness Assembly RKN SNS for continuity. Is the harness damaged? Go to step 6. Repair the harness. 6 Check that the voltage across ground on the MCU Board P/J12-1 is +3.3 VDC. Is the voltage correct? Replace the Registration Sensor. Replace the MCU Board. 7 Check connectors P/J16 and P/J160 between the MCU Board and the Main Drive Assembly. Are the connectors secure? Go to step 9. Reconnect the connectors, then go to step 8. 8 Does the error persist when printing? Go to step 9. Complete. 9 Enter diagnostic mode and run the Main Motor test (see page 4-11). You can also use the CE Diag Tool to run this test. (see page A-16). Does the Main Drive Assembly function normally? Go to step 14. Go to step 10. 10 Check the Main Drive Assembly for proper installation. Is the Main Drive Assembly installed correctly? Go to step 12. Reseat the Main Drive Assembly, then go to step 11. 11 Does the error still occur when printing? Go to step 12. Complete. 12 Disconnect P/J16 from the MCU Board and P/J160 from the Main Drive Assembly. Check the continuity of the cable. Is the cable damaged? Repair the cable. Go to step 13. 13 Check the MCU Board P/J25 for proper connection. Is P/J25 securely connected? Go to step 15. Reconnect the connector, then go to step 14. 14 Does the error persist? Go to step 15. Complete. 15 Disconnect P/J16 on the MCU Board. Are the voltages across ground at P/J16-2 and P/J16-4 approximately +24 VDC when the Interlock Switch is pushed? Replace the Main Drive Assembly, then go to step 16. Replace the MCU Board, then go to step 16. 16 Does the error persist when printing? Go to step 17. Complete. 17 Enter diagnostic mode and run the Regi Clutch test. You can also use the CE Diag Tool to run this test (see page A-16). Does the Registration Clutch function correctly? Replace the MCU Board. Replace the Registration Clutch.
- Code: 077-106
- Description: Exit On Jam The paper does not reach the Exit Sensor within the specified time.
- Causes: • Registration Sensor, PL2.3.5 • Registration Clutch, PL2.3.7 • Harness Assembly RKN SNS, PL2.2.25/26 • Main Drive Assembly, PL6.1.2 • Harness Assembly Main MOT, PL6.1.7 • MCU Board, PL7.2.2
- Troubleshooting Guides: 1 Check the installation and operation of the Registration Roller and the Registration Pinch Roller Assembly. Are the Registration Roller and the Registration Pinch Roller Assembly installed properly? Go to step 2. Reinstall/replac e the relevant part, then go to step 2. 2 Check connectors P/J12 and P/J120 between the MCU Board and the Registration Sensor. Are the connectors secure? Go to step 4. Reconnect the connectors, then go to step 3. 3 Does the error still occur when printing? Go to step 4. Complete. 4 Enter diagnostic mode and run the Regi Sensor test (see page 4-11). You can also use the CE Diag Tool to run this test (see page A-9). Lift the Main Paper Tray Chute (PL3.3.3), does the number on the display increase by 1 each time the Main Paper Tray Chute is lifted? Replace the MCU Board. Go to step 5. 5 Disconnect the MCU Board P/J12 and the Registration Sensor P/J120. Check the Harness Assembly RKN SNS for continuity. Is the harness damaged? Go to step 6. Repair the harness. 6 Check that the voltage across ground on the MCU Board P/J12-1 is +3.3 VDC. Is the voltage correct? Replace the Registration Sensor. Go to step 7. Replace the MCU Board. Go to step 7. 7 Does the error persist when printing? Go to step 8. Complete. 8 Check connectors P/J16 and P/J160 between the MCU Board and the Main Drive Assembly. Are the connectors secure? Go to step 9. Reconnect the connectors, then go to step 9. 9 Does the error persist when printing? Go to step 10. Complete. 10 Enter diagnostic mode and run the Main Motor test (see page 4-11). You can also use the CE Diag Tool to run this test (see page A-16). Does the Main Drive Assembly function normally? Go to step 15. Go to step 11. 11 Check the Main Drive Assembly for proper installation. Is the Main Drive Assembly installed correctly? Go to step 12. Reseat the Main Drive Assembly, then go to step 12. 12 Does the error still occur when printing? Go to step 13. Complete. 13 Disconnect P/J16 from the MCU Board and P/J160 from the Main Drive Assembly. Check the continuity of the cable. Is the cable damaged? Repair the cable. Go to step 14. 14 Check the MCU Board P/J25 for proper connection. Is P/J25 securely connected? Go to step 15. Reconnect the connector, then go to step 15. 15 Does the error persist when printing? Go to step 16. Complete. 16 Check the power to the Main Drive Assembly. Disconnect P/J16 on the MCU Board. Are the voltages across ground at P/J16-2 and P/J16-4 approximately +24 VDC when the Interlock Switch is engaged? Replace the Main Drive Assembly, and then go to step 17. Replace the MCU Board, and then go to step 17. 17 Does the error persist when printing? Go to step 18. Complete. 18 Enter diagnostic mode and run the Regi Clutch test. You can also use the CE Diag Tool to run this test (see page A-16). Does the Registration Clutch function correctly? Replace the MCU Board. Replace the Registration Clutch.
- Code: 077-108, 077-109
- Description: Exit Off Jam/Exit Off Early Jam The paper passed through the Exit Sensor earlier than the specified time, or did not pass through the Exit Sensor within the specified time.
- Causes: • Fuser, PL5.1.1 • MCU Board, PL7.2.2
- Troubleshooting Guides: 1 Check P/J18 on the MCU Board. Is P/J18 connected securely. Go to step 3. Reconnect P/J18, then go to step 2. 2 Does the error persist? Go to step 3. Complete. 3 Replace the Fuser. Warning: Allow the fuser to cool before replacement. Does the error persist? Replace the MCU Board. Complete.
- Code: 077-304
- Description: Rear Cover Open A Rear Cover Open error was detected.
- Causes: • Rear Door, PL1.1.6 • Interlock Switch, PL1.1.12 • LVPS, PL7.2.1 • MCU Board, PL7.2.2
- Troubleshooting Guides: 1 Visually inspect the Rear Door for damage. Is the Rear Door damaged? Replace the Rear Door (for Phaser 6000/6010, or page 8-24 for WorkCentre 6015 MFP). Go step 2. 2 Enter diagnostic mode and run the Cover Open Sensor test (see page 4-11). Does the number on the display increase by 1 each time the door is opened?. Go to step 4. Go to step 3. 3 Replace the Interlock Switch? Does the error persist? Go to step 4. Complete. 4 Replace the LVPS. Does the error still occur when printing? Replace the MCU Board. Complete.
- Code: 077-900
- Description: Exit Jam Paper remaining at the Exit section of the Printer was detected.
- Causes: • Fuser, PL5.1.1 • MCU Board, PL7.2.2
- Troubleshooting Guides: 1 Check connector P/J18 on the MCU Board. Is the connection secure? Go to step 3. Secure the connector, then go to step 2. 2 Does the error persist? Go to step 3. Complete. 3 Enter diagnostic mode and run the Exit Sensor test (see page 4-23). You can also use the CE Diag Tool to run this test (see page A-8). Does the number on the display change each time the actuator of the Exit Sensor is operated? Go to step 4. Replace the Fuser and go to step 4. 4 Does the error persist? Replace the MCU Board. Complete.
- Code: 077-901
- Description: Registration Jam Paper remaining at the registration section of the printer was detected.
- Causes: • Registration Sensor, PL2.3.5 • Harness Assembly RKN SNS, PL2.2.25 • MCU Board, PL7.2.2
- Troubleshooting Guides: 1 Check connectors P/J12 on the MCU Board and P/J120 on the Registration Sensor. Are the connections secure? Go to step 3. Secure the connectors, then go to step 2. 2 Does the error persist? Go to step 3. Complete. 3 Enter diagnostic mode and run the Regi Sensor test (see page 4-24). You can also use the CE Diag Tool to run this test (see page A-16). Lift the Main Paper Tray Chute (PL3.3.3). Does the Regi Sensor test pass? Replace the MCU Board then go to step 4. Go to step 5. 4 Does the error persist? Go to step 5. Complete. 5 Disconnect the MCU Board P/J12. Is the voltage across ground and J12-1 +3.3VDC? Replace the Registration Sensor. Replace the MCU Board.
- Code: 091-402
- Description: XERO Near Life The xerographics assembly is approaching end of life.
- Causes: • MCU Board, PL7.2.2
- Troubleshooting Guides: 1 Turn the printer off and then on. Does the error persist? Replace the MCU Board. Complete. 2 Does the error persist? Contact your designated field support for assistance. Complete.
- Code: 092-310, 092-910
- Description: Check Unit ADC Sensor This message indicates that the ADC Sensor needs cleaning. • 092-310: ADC Sensor Dustiness Pre Warning • 092-910: ADC Sensor Dustiness
- Causes: • MCU Board, PL7.2.2
- Troubleshooting Guides: 1 Disconnect P/J14 on the MCU Board. Is the voltage across ground at P/J14-1 and P/J14-9 on the MCU Board +5 VDC? Go to step 2. Replace the MCU Board, then go to step 2. 2 Does the error persist? Contact your designated field support for assistance. Complete.
- Code: 092-651
- Description: ADC Sensor Error An ADC Sensor error is detected.
- Causes: • MCU Board, PL7.2.2
- Troubleshooting Guides: 1 Clean the ADC sensor. Does the error persist when the power is turned on? Go to step 2. Complete. 2 Disconnect the harness at MCU Board P/J14 and at xerographics assembly P/J140, and check the harness for continuity. Is the harness continuous? Go to step 3. Repair the harness. 3 Replace the MCU Board. Does the error persist when the power is turned on? Contact your designated field support for assistance. Complete.
- Code: 092-661
- Description: ENV Sensor Error An error occurred while reading the Humidity Sensor.
- Causes: • MCU Board, PL7.2.2
- Troubleshooting Guides: 1 Replace the MCU Board. Does the error persist when the power is turned off and on? Contact your designated field support for assistance. Complete.
- Code: 093-423 … 093-426
- Description: X CRU Near Life A Low Toner Cartridge (C, M, Y, or K) state was detected. • 093-423: Y CRU Near Life • 093-424: M CRU Near Life • 093-425: C CRU Near Life • 093-426: X CRU Near Life
- Causes: • Harn assy dckr, PL4.1.2 • MCU Board, PL7.2.2
- Troubleshooting Guides: 1 Reseat the Toner Cartridge. Does the error persist? Go to step 2. Complete. 2 Check P/J13 on the MCU Board. Is the connector secure? Go to step 4. Reconnect P/J13, then go to step 3. 3 Does the error persist? Go to step 4. Complete. 4 Replace the MCU Board. Does the error persist? Contact your designated field support for assistance. Complete.
- Code: 093-919 … 093-922
- Description: X Toner Low Density. The printer detects low density of toner in the indicated Toner Cartridge. • 093-919: X Toner Low Density • 093-920: X Toner Low Density • 093-921: X Toner Low Density • 093-922: X Toner Low Density
- Causes: • MCU Board, PL7.2.2
- Troubleshooting Guides: 1 Clean the ADC sensor. Does the error persist? Go to step 2. Complete. 2 Check that MCU Board P/J14 is securely connected? Is the connection secure? Go to step 3. Reconnect P/J14, then go to step 3. 3 Does the error persist? Replace the MCU Board. Contact your designated field support for assistance.
- Code: 093-926, 093-960, 093-961, 093-962
- Description: CRUM ID Error, X CRU Detached An unsupported Toner Cartridge (C, M, Y, or K) is detected, or a No Toner Cartridge Installed state was detected. • 093-926: CRUM ID Error • 093-960: CRUM ID Error • 093-961: CRUM ID Error • 093-962: CRUM ID Error
- Causes: • MCU Board, PL7.2.2 • Harness Assembly DCKR, PL4.1.2
- Troubleshooting Guides: 1 Check that the Toner Cartridges installed in the printer are Xerox cartridges. Are the Toner Cartridges installed in the printer Xerox Toner Cartridges? Go to step 2. Complete. 2 Disconnect P/J13 on the MCU Board and unlace the harness. Inspect the harness for damage. Is the harness damaged? Repair the harness, then go to step 3. Go to step 3. 3 Does the error persist? Replace the MCU Board, then go to step 4. Complete. 4 Disconnect P/J13 on the PWBA MCU. Is the voltage across ground to P/J13-3 on the MCU Board approximately +3.3 VDC? Repair the Harness Assembly DCKR. Go to step 5. 5 Replace the Toner Cartridge (C, M, Y, or K). Does the error persist? Replace the MCU Board. Complete.
- Code: 093-930 … 093-933
- Description: X CRU Life Over The indicated Toner Cartridge has reached end of life. • 093-930 to 093-933: X CRU Life Over
- Causes: • Harn assy dckr, PL4.1.2 • MCU Board, PL7.2.2
- Troubleshooting Guides: 1 Reseat the appropriate Toner Cartridge. Does the error persist? Go to step 2. Complete. 2 Does the error persist when the power is turned off and on? Go to step 3. Complete. 3 Check P/J13 on the MCU Board. Is the connection secure? Go to step 5. Reconnect P/J13, then go to step 4. 4 Does the error persist? Go to step 5. Complete. 5 Disconnect P/J13 on the MCU Board, and inspect the harness. Is the harness damaged? Repair the harness, then go to step 6. Go to step 7. 6 Does the error persist? Go to step 7. Complete. 7 Replace the Toner Cartridge (C, M, Y, or K). Does the error persist? Replace the MCU Board, then go to step 4. Contact your designated field support for assistance.
- Code: 093-950, 093-951, 093-952, 093-925
- Description: X Toner Comm Fail Toner CRUM (CMYK) communication error is detected. • 093-950 • 093-951 • 093-952 • 093-925
- Causes: • Harn assy dckr, PL4.1.2 • MCU Board, PL7.2.2
- Troubleshooting Guides: 1 Reseat the Toner Cartridge. Does the error persist? Go to step 2. Complete. 2 Check the connection at MCU Board P/J13. Is the connection secure? Go to step 3. Reconnect P/J13, then go to step 3. 3 Does the error persist? Go to step 4. Complete. 4 Disconnect P/J13 on the MCU Board and unlace the harness. Inspect the harness for damage. Is the harness damaged? Repair the harness, then go to step 5. Go to step 6. 5 Does the error persist? Go to step 6. Complete. 6 Replace the Toner Cartridge (C, M, Y, or K). Does the error persist? Replace the MCU Board, then go to step 7. Complete. 7 Does the error persist? Contact your designated field support for assistance. Complete.
- Code: 093-970 … 093-973
- Description: CRUM ID Error, X CRU Detached An unsupported Toner Cartridge (C, M, Y, or K) is detected, or a No Toner Cartridge Installed state was detected. • 093-970: X CRU Detached • 093-971: X CRU Detached • 093-972: X CRU Detached • 093-973: X CRU Detached
- Causes: • MCU Board, PL7.2.2 • Harness Assembly DCKR, PL4.1.2
- Troubleshooting Guides: 1 Check that the Toner Cartridges installed in the printer are Xerox cartridges. Are the Toner Cartridges installed in the printer Xerox Toner Cartridges? Go to step 2. Complete. 2 Disconnect P/J13 on the MCU Board and unlace the harness. Inspect the harness for damage. Is the harness damaged? Repair the harness, then go to step 3. Go to step 3. 3 Does the error persist? Replace the MCU Board, then go to step 4. Complete. 4 Disconnect P/J13 on the PWBA MCU. Is the voltage across ground to P/J13-3 on the MCU Board approximately +3.3 VDC? Repair the Harness Assembly DCKR. Go to step 5. 5 Replace the Toner Cartridge (C, M, Y, or K). Does the error persist? Replace the MCU Board. Complete.
- Code: 093-974
- Description: Insert Print Cartridge An unsupported Toner Cartridge (C, M, Y, or K) is detected, or a No Toner Cartridge Installed state was detected.
- Causes: • MCU Board, PL7.2.2 • Harn assy dckr, PL4.1.2
- Troubleshooting Guides: 1 Open the Toner Door and check that the Toner Cartridges have been fully installed. Does the error persist? Go to step 2. Complete. 2 Reseat the Toner Cartridges. Does the error persist? Go to step 3. Complete. 3 Disconnect P/J13 on the MCU Board and unlace the harness. Inspect the harness for damage. Is the harness damaged? Repair the harness, then go to step 4. Go to step 4. 4 Does the error persist? Replace the MCU Board. Contact your designated field support for assistance.
- Code: 116-210, 116-395
- Description: System USB Port Error System USB port error is detected.
- Causes: • IP Board, PL7.1.9 • MCU Board, PL7.2.2
- Troubleshooting Guides: 1 Reseat the connectors on the IP and MCU Boards then turn the printer back on. Does the error persist? Go to step 2. Complete. 2 Replace the IP Board. Does the error persist? Replace the MCU Board. Complete.
- Code: 116-314, 116-350, 16-351, 116-352
- Description: ESS Error Fatal on board network error. • 116-314: MAC Address Error • 116-350: Network Error • 116-351: Network Error • 116-352: Network Error
- Causes: • IP Board, PL7.1.9 • MCU Board, PL7.2.2
- Troubleshooting Guides: 1 Reseat the connectors on the IP and MCU Boards then cycle system power. Does the error persist? Go to step 2. Complete. 2 Replace the IP Board. Does the error persist? Replace the MCU Board. Complete.
- Code: 116-315, 116-317, 116-324, 116-326, 116-343
- Description: Firmware Errors. The firmware download to the printer failed. • 116-315: RAM Error • 116-317: Controller Error • 116-324: Controller Error • 116-326: NVRAM Error • 116-343: ASIC Error
- Causes: • IP Board, PL7.1.9 • MCU Board, PL7.2.2 • LED Driver Board, PL7.1.5
- Troubleshooting Guides: 1 Reseat all connectors on the IP Board and the MCU Board. Does the error persist? Go to step 2. Complete. 2 Replace the LED Driver Board. Does the error persist when the power is turned on? Go to step 3. Complete. 3 Replace the IP Board. Does the error persist when the power is turned on? Replace the MCU Board. Complete.
- Code: 116-325
- Description: Checksum Error Checksum error for Fax parameter is detected. • 116-325: Controller Error
- Causes: • IP Board, PL7.1.9 • MCU Board, PL7.2.2
- Troubleshooting Guides: 1 Reseat all connectors on the IP Board and the MCU Board. Does the error persist? Go to step 2. Complete. 2 Replace the IP Board. Does the error persist when the power is turned on? Replace the MCU Board. Complete.
- Code: 116-335
- Description: NVRAM Checksum Error Checksum is not right when NVRAM initialized.
- Causes: • IP Board, PL7.1.9/7.1.16 • MCU Board, PL7.2.2
- Troubleshooting Guides: 1 Reseat all connectors on the IP Board and the MCU Board. Does the error persist? Go to step 2. Complete. 2 Replace the IP Board. Does the error persist? Replace the MCU Board, and then go to step 3. Complete. 3 Does the error persist? Contact your designated field support for assistance. Complete.
- Code: 116-355
- Description: On Board Network Fatal Error Fatal on board network error.
- Causes: • IP Board, PL7.1.9 • MCU Board, PL7.2.2
- Troubleshooting Guides: 1 Reseat the connectors on the IP and MCU Boards then cycle system power. Does the error persist? Go to step 2. Complete. 2 Replace the IP Board. Does the error persist? Replace the MCU Board. Complete.
- Code: 117-331 … 117-366
- Description: System Restart An internal IP Board error occurred.
- Causes: • IP Board, PL7.1.9
- Troubleshooting Guides: 1 Check the connectors on the IP Board. Are the connections secure? Go to step 3. Securely reconnect the connectors, then go to step 2. 2 Does the error persist? Go to step 3. Complete. 3 Replace the IP Board. Does the error persist? Complete.
- Code: 124-333
- Description: ASIC Failure ASIC Failure.
- Causes: • LED Driver Board, PL7.1.5 • LED/MCU Cable, PL7.1.6 • MCU Board, PL7.2.2
- Troubleshooting Guides: 1 Check connectors P/J23 and P/J1 on the MCU Board and LED Driver Board. Are the connections secure? Go to step 3. Reconnect the connectors P/J23 and P/J1, and then go to step 2. 2 Does the error persist? Go to step 3. Complete. 3 Disconnect the MCU Board P/J23 and the LED Driver Board P/J1, and check the LED/MCU Cable continuity. Is the cable damaged? Replace the LED/MCU Cable. Go to step 4. 4 Replace the LED Driver Board. Does the error persist? Replace the MCU Board. Complete.
- Code: 134-211
- Description: Fax Board Modem Error A Fax Board error is detected.
- Causes: • IP Board, PL7.1.9 • Fax Board, PL7.1.22 • Fax Harness. PL7.1.22 • MCU Board, PL7.2.2
- Troubleshooting Guides: 1 Disconnect the Fax Harness at P/J2 on the IP Board and the corresponding P/J on the Fax Board. Check the Fax Harness for continuity. Is the cable continuos? Go to step 3. Replace the Fax Harness, then go to step 2. 2 Does the error persist? Go to step 3. Complete. 3 Replace the IP Board. Does the error persist? Replace the MCU Board. Complete.
- Code: 191-310
- Description: XERO Life Over The xerographics assembly is at end of life.
- Causes:
- Troubleshooting Guides: • Cycle printer power. • If the problem persists, the printer is at the end of life and should be replaced.
- Code: 193-700
- Description: Custom Toner Mode The printer is in custom toner mode.
- Causes: • IP Board, PL7.1.9 • MCU Board, PL7.2.2
- Troubleshooting Guides: 1 Loosen the screws on the IP Board, then retighten the screws to reseat the board. Check that all the connectors on the IP Board are secure. Does the problem persist? Go to step 2. Complete. 2 Replace the IP Board. Does the error persist? Replace the MCU Board. Complete.
– Get more error code list with quick guide to fix printer product, click here
– About get help with reseting Epson inkpad or others, click here
– Get more information about Epson XP 15000 troubleshooting, click here
Xerox printer reset software introduction:
Notes before resetting Xerox printer:
– Identify accurate version, serial and crum of Xerox printer.
– How to get Xerox printer model info: Click Here
– Before you continue with the reprogramming of the firmware, please make sure that the device is installed on your computer.
– It is very important that under no circumstances should you remove the chip from the cartridge while reprogramming the firmware. After you have succesfully reprogrammed the printer, remove the chip from the cartridge and store it somewhere safely (the chip – a key). In all cartridges which you are going to use in the printer, the chip has to be either removed or sealed. If you have accidently inserted a new cartridge without removing the chip, the device will be blocked. In order to unblock it, you can use the stored chip as a key which help you to unblock the printer.
– And make sure that any other devices (except mouse and keyboard), which are connected to your computer via USB or LPT ports are disconnected. It’s preferable that the computer is connected to the “UPS” (uninterruptible power source) device, because if during the reprogramming process the electricity source has any interruptions, then the reprogramming will be carried out with an error, which makes the device unable to work.
– This firmware will be installed directly to your printer. Before opening firmare link make sure that printer is turned on and connected to your computer and printer drivers are installed correctly.
Be aware that with the reprogramming of the firmware the manufacturer’s warranty goes lost!!
How To Run Firmware Fix Xerox printer
1. Connect the printer to the computer and turn it on.
2. Wait until the printer is ready for work.
3. Drag and drop *.hd to usbprns2.exe file.
4. The reprogramming process starts automatically.
5. Wait until the printer reprograms (10-20 minute) and restarts.
6. After that the reprogramming process is finished, restart the printer.
– Fix Xerox B205 Toner Empty Error, click here
Contact us to get support with Xerox WorkCentre 6015 Error case
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Or click here to get more ways.
Xerox WorkCentre 6015 — внешний вид
Не смотря на заголовок, инструкция подходит и для Xerox Phaser 6000 / 6010. Отличие только в снятии ряда элементов кожуха. Принтер изначально создавался как одноразовый, поэтому и разбор принтера осуществляется долго и нудно. Вообще, разбор и ремонт аппарата — это что-то среднее между ремонтом телефона или ремонтом часов. То есть, если раньше вам доводилось самостоятельно разбирать часы, а потом вы не могли их собрать, то лучше и не начинайте самостоятельный ремонт этого аппарата. Из инструментов понадобится плоская и крестовая отвертка.
Этап №1 Снятие элементов кожуха
Декоративная накладка
Прежде всего необходимо снять элементы кожуха. У большинства принтеров и МФУ разбор начинается с задней части. Но в новой линейке домашних принтеров Xerox 6000/3010 разбор начинается именно с передней части (как в canon 4018). Для начала отщелкиваем синюю декоративную накладку (она полностью держится на пластиковых защелках). По-первой, панель отщелкивали с помощью плоской отвертки, но в последующих ремонтах просто руками.
Откидной лоток
Фиксирующие шурупы
Перед снятием передней панели полностью, нужно удалить откидной лоток для бумаги и открутить фиксирующие шурупы. Лоток отсоединяется очень просто: для этого просто отожмите его с одного края и выщелкните . После того, как отсоедините лоток, станут доступны два фиксирующих шурупа, которые необходимо открутить.
Переняя панель
Вид МФУ со снятой передней панелью
После того, как шурупы были успешно выкручены, потянув за край отщелкните переднюю панель. Кстати, в аппарате передние панели играю сугубо декоративные функции, и печать вполне успешно может осуществляться и со снятыми панелями (что весьма полезно во время тестирования принтера, после устранения недостатков).
Левая панель
Основные фиксирующие защелки
Теперь демонтируйте левую боковую панель. Панель полностью фиксируется на защелках, без шурупов. Рекомендуем сначала отщелкнуть нижние защелки (см. фото справа), так как именно они являются основными фиксирующими элементами. Внимание!! Отщелкивая панель, будьте предельно аккуратны и внимательны, так как сразу за левой панелью скрывается плата форматора, которую по неосторожности можно повредить.
Провода и шлейфы сканера от форматора
Провод заземления
Далее необходимо демонтировать верхний блок сканера. Для этого необходимо отсоединить от платы форматора провода и шлейфы, идущие на сканер. Выдерните два шлейфа, идущие на линейку сканирования и блок АДФ, далее отсоедините кабель панели управления и открутите черный провод заземления. Отсоединяя провода и шлейфы, не прилагайте излишнее усилие. Это может привести к поломке разъемов.
Левый кронштейн сканера
Демонтаж блока сканера
Отсоединив провода, идущие к блоку сканера, приступаем к снятию блока сканера. Для начала отщелкните левый и правый кронштейны, удерживающие сканер, и, подняв сканер вверх, извлеките его. Внимание!! Вынимая сканер, будьте предельно внимательны, не повредите провода и шлейфы. Лучше всего при демонтаже сканера привлечь на помощь еще одного человека.
Извлечение фиксирующих шурупов
Демонтаж верхней части
Снятие блока сканера, пожалуй, самая трудоемкая процедура. Отсоедините верхнюю часть корпуса. Для этого открутите четыре фиксирующих шурупа и извлеките его, потянув вверх. Демонтируя верхнюю часть корпуса, обратите внимание как он посажен (это несколько облегчит последующую сборку).
Извлечение провода датчика закрытия дверцы
Кабель датчика закрытия дверцы
Далее необходимо снять заднюю часть аппарата. Прежде чем это сделать, нужно отсоединить кабель датчика закрытия дверцы от платы блока питания. Внимание!! Вытаскивая кабели из разъемов, старайтесь запоминать, куда именно они были воткнуты и как были уложены. Извлекая провод из проложенной трассы, постарайтесь не повредить уложенный параллельно с ним шлейф.
Шурупы, фиксирующие заднюю стенку
Извлечение задней стенки, обратите внимание на защелки слева
Крепление датчиков к кожуху — не самый лучший вариант и, как правило, производители так не поступают. Однако, учитывая тот факт, что принтер изначально разрабатывался как одноразовый, то разработчикам это простительно. Отсоединив кабель датчика, открутите фиксирующие шурупы и извлеките заднюю стенку. Внимание!! Задняя стенка фиксируется не только на шурупах, но и на весьма жестких боковых защелках.
Извлечение силового кабеля узла термозакрепления
Боковая декоративная крышка
Осталось снять последнюю часть корпуса — правую боковую стенку. Прежде чем приступить к демонтажу правой стенки, нужно извлечь из блока питания силовой разъем, идущий на печку, так как его трасса пролегает через боковую стенку. Далее отщелкните боковую декоративную крышку (естественно, предварительно удалив все картриджи).
Шурупы, выделенные маркером
Черный держатель
Открутите фиксирующие шурупы (но только те, которые на фото обведены маркером!). Шурупы, которые не обведены, относятся к блоку ксерографии и их пока откручивать не нужно. Далее отщелкните черный держатель. Внимание!! Держатель отщелкивается с трудом, и сначала создается ощущение, что он прикручен скрытым шурупом.
Снятие правой боковины
Внимание!!! будьте предельно аккуратны и не повредите провода
Приступаем к демонтажу последней части кожуха. Эта часть фиксируется только на шурупах. Поэтому после того, как открутили шурупы, отсоедините правую боковину, потянув за правый край. Внимание!! Правая боковина содержит механизм подкачки тонера, поэтому при извлечении будьте предельно аккуратны и не повредите провода.
Извлечение проводов из проложенной трассы
Извлечение проводов из разъемов на плате.
Отсоединив правую боковину, нужно извлечь провода из проложенной трассы и вытащить провода из разъемов. Извлечение проводов из разъемов — это целое искусство, требующее немалой сноровки. Поэтому, если какой либо провод не вытаскивается, не нужно выдирать его с мясом, а просто включите смекалку. На этом снятие кожуха закончено, но это еще только самое начало. Как в мультике «Не готово? Что ж такого – стрижка только начата!»
Загрузка…
Содержание
- 1 Ошибка 092-910 на принтерах Xerox WorkCentre 5024
- 2 Треск при работе WC 6015
- 2.1 Треск в узле ксерографии
- 2.2 Треск Xerox WC 6015 в области печки
- 3 Ошибка 024-360
- 4 Ремонт контактной группы картриджей
- 5 Ошибка 092-651
- 5.1 Подкоды ошибки 092-651
- 6 WC 6015 не печатает с компьютера
- 7 Треск при работе WC 6015
- 7.1 Треск в узле ксерографии
- 7.2 Треск Xerox WC 6015 в области печки
- 8 Major Causes of the error code 024-747 of Xerox printers
- 9 Ремонт МФУ Xerox WC 6015
- 10 WC 6015 не печатает с компьютера
- 11 Замятие бумаги WC 6015
- 12 Как сбросить ошибку 092-910?
Ошибка 092-910 на принтерах Xerox WorkCentre 5024
Ошибка 092-910 в Xerox WorkCentre 5024 возникает по разным причинам:
- выход из строя датчика плотности тонера ATC;
- отсутствие тонера в картридже;
- проблемы с барабанным блоком и так далее.
Если чистка датчика ATC, а также замена расходных материалов не решили проблему, процесс печати может остановиться из-за поломки основной платы или ее отдельных компонентов.
Треск в узле ксерографии
В другом МФУ Xerox WC 6015 был слышен громкий треск при включении и работе. Пришлось разбирать МФУ еще дальше.
Сильный треск был вызван засорением пути отработанного тонера синим цветом. После тщательной очистки спрессованного тонера, превратившегося в камень, потрескивание исчезло. Отработанный тонер начал поступать в картридж.
Треск Xerox WC 6015 в области печки
Трещина в районе печки означает, что шестерни буксуют. В Xerox WC 6015 такое скорее всего, если сломалось крепление для плиты. При такой неисправности шестерня духовки не прижимается к шестерне редуктора принтера. Поэтому происходит проскальзывание и сильный треск.
Духовка в этом МФУ крепится двумя винтами сзади. А снизу печка цепляется к основанию с помощью полукруглых железных стопоров.
Если пробка отсутствует, печь не выдержит. В нашем случае полукруглая пробка была отломана.
Ошибка 024-360
Снова разберите весь принтер и проверьте разъемы на целостность и правильность соединения. Особенно тщательно проверьте контактные концы кабелей. Если они повреждены, отремонтируйте.
Ремонт контактной группы картриджей
Для ремонта разъема необходимо разобрать МФУ, снять разъемную группу и отремонтировать поврежденную контактную пластину.
Ошибка 092-651
Расшифровка субкодов не найдена. Особенностью ошибки 092-651 является то, что после этой ошибки принтер не перекачивает тонер из картриджей в ксерограф, и простого выхода из этой ситуации, похоже, нет.
Первая причина ошибки 092-651 — загрязнение датчиков CTD, расположенных на задней панели принтера под лентой переноса. CTD — датчик плотности цветного тонера. То есть это датчики плотности тонера для калибровки цвета в каждом цветном лазерном принтере. Они расположены за лентой переноса. Для решения этой проблемы протираем датчики спиртом и перезагружаем МФУ.
Если проблема не устранена, перейдите к следующей процедуре.
Вторая причина заключается в том, что в ксерографическом блоке, который переносит тонер, не хватает проявителя. Этот вариант возникает, если вы заправляете картридж не тем тонером. Например, универсальный тонер Samsung. В этом случае проявитель уходит и принтер слабо печатает. Чтобы добавить проявитель в блок ксерографии, необходимо разобрать весь МФУ.
Третья причина – в ксерографическом блоке не хватает тонера одного цвета. Причиной может быть неисправный картридж. В нашем случае это была ошибка 092-651 код 2440000. Причина — дешевые китайские картриджи, выходное отверстие которых заклеено липкой бумагой. После удаления бумаги клей остался. После установки картриджей клей плотно пристал к уплотнительной резинке принтера. Иногда это происходит из-за того, что выпускное отверстие для тонера заблокировано.
Решение таково. При включении подавайте тонер вручную для каждого цвета, пока тонер не появится в ксерографическом блоке. При ее появлении принтер оживет и начнет самостоятельно выкачивать тонер.
Подкоды ошибки 092-651
Иногда ошибка 092-651 28f0000 возникает из-за плохого тонера. С этим кодом полностью отсутствуют цвета желтый, красный, синий при калибровке. Это просто черный.
Решение. Замена тонера в цветных картриджах. С помощью сервисного меню можно запустить моторы каждого картриджа отдельно. Но не более 3 секунд на каждую.
После этого все цвета будут отображаться, но могут возникать ошибки 092-651 2880000. Это действительно плохо. Скорее всего, код означает, что яркости черного недостаточно для калибровки. Это означает, что в ксерографическом блоке плохой тонер или недостаточно проявителя. Но мы не берем на заправку застройщика. Слишком много геморроя.
WC 6015 не печатает с компьютера
Очень типичная ситуация. При подключении Xerox WC 6015 к компьютеру с Windows 7 драйверы автоматически устанавливаются через Центр обновлений Windows. Потом пытаешься что-то напечатать и ничего не происходит — задания на печать никуда не уходят, даже ошибки не появляется.
Это связано с неправильным драйвером для Windows 7, а также, возможно, для Windows 8 и 10.
Решение: скачайте и установите драйвер с официального сайта Xerox (весит около 200 МБ). После установки оригинального драйвера принтер Xerox WC 6015, ранее не печатавший с компьютера, начал печатать под Windows 7 и Windows 10.
Треск при работе WC 6015
Треск в узле ксерографии
В другом МФУ Xerox WC 6015 был слышен громкий треск при включении и работе. Пришлось разбирать МФУ еще дальше.
Сильный треск был вызван засорением пути отработанного тонера синим цветом. После тщательной очистки спрессованного тонера, превратившегося в камень, потрескивание исчезло. Отработанный тонер начал поступать в картридж.
Треск Xerox WC 6015 в области печки
Трещина в районе печки означает, что шестерни буксуют. В Xerox WC 6015 такое скорее всего, если сломалось крепление для плиты. При такой неисправности шестерня духовки не прижимается к шестерне редуктора принтера. Поэтому происходит проскальзывание и сильный треск.
Духовка в этом МФУ крепится двумя винтами сзади. А снизу печка цепляется к основанию с помощью полукруглых железных стопоров.
Если пробка отсутствует, печь не выдержит. В нашем случае полукруглая пробка была отломана.
Ремонт производился следующим образом.
Полукруг не нужен.
Major Causes of the error code 024-747 of Xerox printers
Ошибка с кодом ошибки принтера Xerox 024-747 может быть вызвана повреждением системных файлов Windows. Поврежденные системные файлы представляют реальную опасность для вашего компьютера. Есть много событий, которые показывают результат в ошибках системных файлов. Другими причинами этой ошибки являются неполная установка, неправильное определение оборудования, незавершенный процесс установки. Это происходит, если ваш компьютер обнаружен в результате атаки вредоносного ПО. Неправильное завершение может вызвать эту ошибку. Все вышеперечисленные действия могут привести к удалению или повреждению записей в системных файлах Windows. Этот поврежденный системный файл приведет к отсутствию и неправильному подключению информации и файлов, необходимых для правильной работы приложения.
Ремонт МФУ Xerox WC 6015
WC 6015 не печатает с компьютера
Очень типичная ситуация. При подключении Xerox WC 6015 к компьютеру с Windows 7 драйверы автоматически устанавливаются через Центр обновлений Windows. Потом пытаешься что-то напечатать и ничего не происходит — задания на печать никуда не уходят, даже ошибки не появляется.
Это связано с неправильным драйвером для Windows 7, а также, возможно, для Windows 8 и 10.
Решение: скачайте и установите драйвер с официального сайта Xerox (весит около 200 МБ). После установки оригинального драйвера принтер Xerox WC 6015, ранее не печатавший с компьютера, начал печатать под Windows 7 и Windows 10.
Замятие бумаги WC 6015
МФУ Xerox WC 6015 пришел в ремонт с постоянным сообщением о замятии бумаги, бумаги нигде не было.
После разборки устройства добираемся до датчика бумаги. Фактический датчик прохождения бумаги расположен сзади и показан стрелкой.
Замените поврежденный датчик. На этом ремонт МФУ Xerox завершен.
Второй датчик находится в блоке крепления.
Как сбросить ошибку 092-910?
Простой замены изношенного блока фотокондуктора или использованного картриджа иногда недостаточно для сброса ошибки 092-910 .
Для завершения операции необходимо войти в сервисное меню принтера Xerox 5024 и выполнить следующий алгоритм действий:
- включить устройство;
- зажать кнопку с цифрой «0» на 5 секунд, не отпуская ее, нажать кнопку «Старт»;
- введите набор цифр «6789» и снова нажмите «Старт»;
- после открытия сервисного меню набрать «752», завершить комбинацию кнопкой «Старт»;
- затем вызовите «059» — «Старт»;
- на экране должна появиться цифра «1», нажмите «Старт» — «000» — «Старт»;
- когда появится подтверждение сброса ошибки «ОК», зажать цифру «0» на 5 секунд, не отпуская кнопку, нажать «Старт».
После перезапуска машина должна запуститься без отображения ошибки 092-910 .
Датчики плотности цветного тонера (CTD) измеряют оптическую плотность тонера, нанесенного на маркировочный блок во время калибровки в процессе печати. Датчик установлен с каждой стороны маркерного блока. Это обеспечивает одинаковую плотность тонера по всей длине ленты. Для достижения оптимального качества печати принтер проверяет работу датчиков CTD в начале каждого цикла калибровки. Датчики CTD следует очищать, когда датчик CTD выходит из строя, или на панели управления появляется сообщение, или в меню Setup
принтер предоставляет эту инструкцию.
Если тонер попал на кожу или одежду, не удаляйте его горячей водой или моющими средствами. Использование горячей воды приведет к тому, что тонер прилипнет и его будет трудно удалить. Если тонер попал на кожу или одежду, стряхните его, сдуйте или смойте холодной водой с мылом.
Чтобы очистить датчики CTD:
- Выключите принтер и выньте шнур питания из розетки.
- откройте заднюю крышку, нажав на защелку.
- Очистите датчики CTD, протерев отверстия чистым сухим ватным тампоном.
- Не прикасайтесь к отмеченной области на нагревательном ролике фьюзера или рядом с ним. Вы можете обжечься.
Источники
- https://kodyoshibok03.ru/oshibka-092-651-kod-2110000/
- https://shamrin.ru/092-910-ochistite-datchik-ctd/
- https://manualza.ru/xerox/d110/czbn181
- https://errorcode0x.com/fix-xerox-printer-error-code-024-747/
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