016-781 Server Connect Error RAP
016-781 SMTP server not found.
Procedure
Perform the steps that follow:
1. Advise the customer to:
a. Correctly set the device TCP/IP, IP address, subnet mask and gateway.
b. Check that the SMTP server, IP address or host name and port number are correct.
c. Check whether characters other than ASCII are set for the host name of the device. Set the host name of the device to ASCII characters.
2. If the fault persists, perform the 016A Scan to Network Error Entry RAP.
**This RAP is from Xerox Service Manual. All brand names and trademarks are their respective owner’s property.**
You may be also interested in below toner and drum chip (CRUM) for Xerox VersaLink C7020, C7025, C7030, C7000.
Toner Chip (For North America and West Europe Region):
• 106R03741 106R03744 106R03743 106R03742
• 106R03757 106R03760 106R03759 106R03758
• 106R03737 106R03740 106R03739 106R03738
Toner Chip (For South America and East Europe Region):
• 106R03749 106R03752 106R03751 106R03750
• 106R03745 106R03748 106R03747 106R03746
• 106R03765 106R03768 106R03767 106R03766
Toner Chip (For Metered Machine):
• 106R03733 106R03736 106R03735 106R03734
Drum Chip:
• 113R00780 113R00782
|
> Вопросы и ответы Вопросы и ответыВопрос: При отправке Scan-to-email на аппарате WorkCentre M118I выдается код ошибки 016-781. Ответ: Данная ошибка говорит о наличии проблем соединения с сервером. Необходимо: Этот ответ относится к аппаратам: » Вернуться к списку вопросов |
Ever since changing over our mail server our Xerox printer had been giving us Error Code 016-781. We have also not been receiving e-mails from our Xerox printer during this time.
The error code 016-781 means:
- Cause – Could no connect to the server during the file forwarding by Scan Services
- Remedy – Ask the network administrator to check the network environment or server environment
Since we can still print from our Xerox printer I know that machine is connected properly to the network. I am also still access the CentreWare Internet Services remote administration page on the printer.
To change the e-mail settings for your Xerox Printer in the Xerox CentreWare administration application you need to do the following:
- log into the Xerox Centerware application
- navigate to the “Properties” top tab
- expand the “Protocol Settings” folder on the side
- scroll down and then click on the “E-Mail” option
- enter the valid SMTP Server Address
- check the SMTP Port Number
- confirm the Authentication Type being used by your mail server
- enter the valid user name
- enter the password
After you have put in the proper details you need to click on the “Apply New Settings” button on the bottom of the page to save the changes.
Now you should be able to send e-mails from your Xerox Printer to whatever e-mail addresses you define in the Job Templates.
When you choose a user name and password it is best to create a separate user name just for the printer so that the password is not changed. Our error code 016-781 came up because someone had changed the password on the user that I had set-up for the printer to use. I now have a separate user name and unchangeable password set-up on my mail server for our Xerox printer.
-
#1
So, I almost don’t know where to begin.
For starters, I don’t believe that I’m experiencing a software issue. I read in another Thread that a corrupt mail box could be causing the issue.. so, I’ve checked the status of the mail folder (via fiery configuration: Clear Each Scan Job) and it appears to have the correct (manually) settings.
I’ve read that you can determine the communication between the rip and the 240 by simply clicking the «refresh templates» button under «network scanning» on the 240. I tried this and it failed to refresh ever time.
I’ve also read of the crossover cable could be the root of the error.. so I made sure that it was in place (and even replaced it with a new one.)
Even after all of this, I’m still having the issue.
A Xerox tech suggested that it might be an issue with the SCSI cable on the back.. but I’ unsure of rather or not that’s what’s doing it. Could this be it? Might it, instead, have something to do with network settings? The machine does appear to be sending and receiving info from the printer (oddly enough)…
Now, the scanner still works.. It makes copies and will even scan a document.. it doesn’t error out until it attempts to «transfer» the file to the mailbox.
What gives? Any help would be appreciated..
~GB
Last edited:
-
#2
Same issue.
Same issue.
Still having this issue.. any ideas.. Bump?
-
#3
Is the machine directly connected to your computer via crossover cable?
-
#4
Yes. The network is sending and receiving packages (I guess that’s proof enough that the cables are working)… I think it has something to do with the network.. and/or file destination.. but I’m unsure.
The problem arose after a Tech re~installed the software.
-
#5
not sure if i can be of much help to you, but one recommendation. print out your configuration page, sometimes my 240’s jump ip addresses. if not try hooking up your printer to a wireless router and see if that solves the problem. if not i will pass you a number of a xerox tech that might be able to help.
-
#6
Thank you
Thank you
kristianeyman, thank you for your ideas.
I’ve checked into the network settings and something does seem off.. the IPs are fine… but the subnet mask is different (I know computers, but not networking.) Might that have anything to do with it?
In any case, I’ve sent our xerox tech an explanation of what’s going on.. I’ll post whatever fixes the issue once it’s fixed.
-
#7
Do you have a bustled controller or a stand alone Fiery rip? Print out the machines addresses and the rips.Let us know what they are. Try to ping the ports. It probably cant connect between the rip and the machines scan port which is where the crossover cable connects. Probably lost the machines scan address.
-
#8
I think I’m working with a stand alone Fiery Rip (There’s a dongle connected to the back of the PC that grants permission to Impose.. but there’s no external server.. so I don’t think is bustled. Sound about right?)
I’ll post the addresses after-while.
Well, the network is connected (if that’s what you mean.) It shows that data is being sent back and forth between the server and the printer (Via scan network).
-
#9
you need to make sure the network is setup correctly. i have all my machines hooked up to a wireless hub, sorry i can t be of more help.
-
#10
Sounds like corruption. Does rebooting the machine resolve the problem temporarily? System software has to be reloaded then mailbox corruption patches have to be applied to fix the problem for good.
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|
> Вопросы и ответы Вопросы и ответыВопрос: При отправке Scan-to-email на аппарате WorkCentre M118I выдается код ошибки 016-781. Ответ: Данная ошибка говорит о наличии проблем соединения с сервером. Необходимо: Этот ответ относится к аппаратам: » Вернуться к списку вопросов |
016-781 Server Connect Error RAP
016-781 SMTP server not found.
Procedure
Perform the steps that follow:
1. Advise the customer to:
a. Correctly set the device TCP/IP, IP address, subnet mask and gateway.
b. Check that the SMTP server, IP address or host name and port number are correct.
c. Check whether characters other than ASCII are set for the host name of the device. Set the host name of the device to ASCII characters.
2. If the fault persists, perform the 016A Scan to Network Error Entry RAP.
**This RAP is from Xerox Service Manual. All brand names and trademarks are their respective owner’s property.**
You may be also interested in below toner and drum chip (CRUM) for Xerox VersaLink C7020, C7025, C7030, C7000.
Toner Chip (For North America and West Europe Region):
• 106R03741 106R03744 106R03743 106R03742
• 106R03757 106R03760 106R03759 106R03758
• 106R03737 106R03740 106R03739 106R03738
Toner Chip (For South America and East Europe Region):
• 106R03749 106R03752 106R03751 106R03750
• 106R03745 106R03748 106R03747 106R03746
• 106R03765 106R03768 106R03767 106R03766
Toner Chip (For Metered Machine):
• 106R03733 106R03736 106R03735 106R03734
Drum Chip:
• 113R00780 113R00782
-
#1
So, I almost don’t know where to begin.
For starters, I don’t believe that I’m experiencing a software issue. I read in another Thread that a corrupt mail box could be causing the issue.. so, I’ve checked the status of the mail folder (via fiery configuration: Clear Each Scan Job) and it appears to have the correct (manually) settings.
I’ve read that you can determine the communication between the rip and the 240 by simply clicking the «refresh templates» button under «network scanning» on the 240. I tried this and it failed to refresh ever time.
I’ve also read of the crossover cable could be the root of the error.. so I made sure that it was in place (and even replaced it with a new one.)
Even after all of this, I’m still having the issue.
A Xerox tech suggested that it might be an issue with the SCSI cable on the back.. but I’ unsure of rather or not that’s what’s doing it. Could this be it? Might it, instead, have something to do with network settings? The machine does appear to be sending and receiving info from the printer (oddly enough)…
Now, the scanner still works.. It makes copies and will even scan a document.. it doesn’t error out until it attempts to «transfer» the file to the mailbox.
What gives? Any help would be appreciated..
~GB
Last edited: Dec 22, 2011
-
#2
Same issue.
Same issue.
Still having this issue.. any ideas.. Bump?
-
#3
Is the machine directly connected to your computer via crossover cable?
-
#4
Yes. The network is sending and receiving packages (I guess that’s proof enough that the cables are working)… I think it has something to do with the network.. and/or file destination.. but I’m unsure.
The problem arose after a Tech re~installed the software.
-
#5
not sure if i can be of much help to you, but one recommendation. print out your configuration page, sometimes my 240’s jump ip addresses. if not try hooking up your printer to a wireless router and see if that solves the problem. if not i will pass you a number of a xerox tech that might be able to help.
-
#6
Thank you
Thank you
kristianeyman, thank you for your ideas.
I’ve checked into the network settings and something does seem off.. the IPs are fine… but the subnet mask is different (I know computers, but not networking.) Might that have anything to do with it?
In any case, I’ve sent our xerox tech an explanation of what’s going on.. I’ll post whatever fixes the issue once it’s fixed.
-
#7
Do you have a bustled controller or a stand alone Fiery rip? Print out the machines addresses and the rips.Let us know what they are. Try to ping the ports. It probably cant connect between the rip and the machines scan port which is where the crossover cable connects. Probably lost the machines scan address.
-
#8
I think I’m working with a stand alone Fiery Rip (There’s a dongle connected to the back of the PC that grants permission to Impose.. but there’s no external server.. so I don’t think is bustled. Sound about right?)
I’ll post the addresses after-while.
Well, the network is connected (if that’s what you mean.) It shows that data is being sent back and forth between the server and the printer (Via scan network).
-
#9
you need to make sure the network is setup correctly. i have all my machines hooked up to a wireless hub, sorry i can t be of more help.
-
#10
Sounds like corruption. Does rebooting the machine resolve the problem temporarily? System software has to be reloaded then mailbox corruption patches have to be applied to fix the problem for good.
Ever since changing over our mail server our Xerox printer had been giving us Error Code 016-781. We have also not been receiving e-mails from our Xerox printer during this time.
The error code 016-781 means:
- Cause – Could no connect to the server during the file forwarding by Scan Services
- Remedy – Ask the network administrator to check the network environment or server environment
Since we can still print from our Xerox printer I know that machine is connected properly to the network. I am also still access the CentreWare Internet Services remote administration page on the printer.
To change the e-mail settings for your Xerox Printer in the Xerox CentreWare administration application you need to do the following:
- log into the Xerox Centerware application
- navigate to the “Properties” top tab
- expand the “Protocol Settings” folder on the side
- scroll down and then click on the “E-Mail” option
- enter the valid SMTP Server Address
- check the SMTP Port Number
- confirm the Authentication Type being used by your mail server
- enter the valid user name
- enter the password
After you have put in the proper details you need to click on the “Apply New Settings” button on the bottom of the page to save the changes.
Now you should be able to send e-mails from your Xerox Printer to whatever e-mail addresses you define in the Job Templates.
When you choose a user name and password it is best to create a separate user name just for the printer so that the password is not changed. Our error code 016-781 came up because someone had changed the password on the user that I had set-up for the printer to use. I now have a separate user name and unchangeable password set-up on my mail server for our Xerox printer.