Error Code
072-310
[Cause]
[Remedy] Switch off the machine power, make sure that the touch screen is
072-311
073-310
[Cause]
[Remedy] Switch off the machine power, make sure that the touch screen is
073-311
074-310
[Cause]
[Remedy] Switch off the machine power, make sure that the touch screen is
074-311
077-322
[Cause]
[Remedy] Switch off the machine power, make sure that the touch screen is
077-323
077-327
[Cause]
[Remedy] You can install up to four optional tray modules in the machine.
091-312
[Cause]
[Remedy] Switch off the machine power, make sure that the touch screen is
091-316
[Cause]
[Remedy] Switch off the machine power, make sure that the touch screen is
092-316
[Cause]
[Remedy] Switch off the machine power, make sure that the touch screen is
092-318
[Cause]
[Remedy] Switch off the machine power, make sure that the touch screen is
092-319
[Cause]
[Remedy] Switch off the machine power, make sure that the touch screen is
Cause and Remedy
An error occurred in Tray 2.
blank, and then switch on the machine power. If the same
message is displayed again, contact our Customer Support
Center.
An error occurred in Tray 3.
blank, and then switch on the machine power. If the same
message is displayed again, contact our Customer Support
Center.
An error occurred in Tray 4.
blank, and then switch on the machine power. If the same
message is displayed again, contact our Customer Support
Center.
An error occurred in the machine.
blank, and then switch on the machine power. If the same
message is displayed again, contact our Customer Support
Center.
Five or more tray modules are installed.
Remove the unnecessary tray module.
An error occurred in the machine.
blank, and then switch on the machine power. If the same
message is displayed again, contact our Customer Support
Center.
An error occurred in the machine.
blank, and then switch on the machine power. If the same
message is displayed again, contact our Customer Support
Center.
Temperature sensor of the machine detected abnormality.
blank, and then switch on the machine power. If the error still is
not resolved, contact our Customer Support Center.
Density of Yellow color is low. Drum cartridge or toner cartridge
may not be set properly.
blank, and then switch on the machine power. If the same
message is displayed again, pull out the drum cartridge [R4] and
the toner cartridge [Y] (yellow), and then insert them again. If the
error still is not resolved, contact our Customer Support Center.
Density of Magenta color is low. Drum cartridge or toner cartridge
may not be set properly.
blank, and then switch on the machine power. If the same
message is displayed again, pull out the drum cartridge [R4] and
the toner cartridge [M] (magenta), and then insert them again. If
the error still is not resolved, contact our Customer Support
Center.
Error Code
13
469
10-17-2019
#1
Xerox versalink C405 toner cartridge errors question
Hi Guys, hope you are doing good.
i have this customer that first started getting the 092-319 for (the TC/SAD patch of M is abnormally pale) reinstall the magenta and reboot machine errors. it started happening intermittently with the OEM toner.
they bought a generic and it started again.i was there a week or two ago and it looked like the toner drive motor was turning the toners. the magenta copies and developer is extremely light.
i did a few things and they said after a day it was better. but came back.
it acts like there is a CRUM problem, but i see that CRUM errors display a different service code.
and i done know this machine well enough to know if when the machine reboots, it attempts to tone up, and if that fails, it throws the 092-319? but thats all i can get now.
some machines that use CRUM counters on the toner like Ricoh and Lanier color copiers, if the machine fails to tone up after 10 times, if refuses to use the existing toner, and you have to go into service mode to clear out the counter to continue to use the existing toner, and i forget, but maybe even with a new toner. like when the toner pump fails. you change the pump and clear the count.
so, i am wondering if this machine has the same issue? or is this purely a dispensing problem?
i am going to go back armed with the service mode sim code to turn on the developer motor and magenta dispense motor and see if it is actually moving toner.
i really appreciate any help or advice, Jim
10-17-2019
#2
Re: Xerox versalink C405 toner cartridge errors question
Originally Posted by tonerjockey
Hi Guys, hope you are doing good.
i have this customer that first started getting the 092-319 for (the TC/SAD patch of M is abnormally pale) reinstall the magenta and reboot machine errors. it started happening intermittently with the OEM toner.
they bought a generic and it started again.
i was there a week or two ago and it looked like the toner drive motor was turning the toners. the magenta copies and developer is extremely light.
i did a few things and they said after a day it was better. but came back.
it acts like there is a CRUM problem, but i see that CRUM errors display a different service code.
and i done know this machine well enough to know if when the machine reboots, it attempts to tone up, and if that fails, it throws the 092-319? but thats all i can get now.
some machines that use CRUM counters on the toner like Ricoh and Lanier color copiers, if the machine fails to tone up after 10 times, if refuses to use the existing toner, and you have to go into service mode to clear out the counter to continue to use the existing toner, and i forget, but maybe even with a new toner. like when the toner pump fails. you change the pump and clear the count.
so, i am wondering if this machine has the same issue? or is this purely a dispensing problem? i am going to go back armed with the service mode sim code to turn on the developer motor and magenta dispense motor and see if it is actually moving toner. i really appreciate any help or advice, Jim1) bad idea mixing OEM and compat toner. Compat toner IN ANY machine tends to fuck up the dev units and drums/belts/fusers.
2) IF I go to a customer with CQ/PQ probs, I will not service the unit due to the cost of PROPER repair…
you get what you pay for. Would you put crap oil or gas in YOUR car? not if you want full protection/performance from the car.
Originally Posted by tonerjockey
10-18-2019
#3
Re: Xerox versalink C405 toner cartridge errors question
yea, i can relate. no, i dont use crap supplies in my car. when i was kid, i didnt know of could afford the difference for an old car. but now, i wouldnt even think of it.
and i do sell a lot of junk toner and a lot of OEM. i usually let them decide, and then if it messes the developer up like in the Lanier LD 235/ Ricoh, a very costly waste, then i tell them i wont sell it.
but back to this, i will go back minyanna and see if i can verify that the toner auger is pumping.
Have nice evening Phil
Error Code
072-310
[Cause]
[Remedy] Switch off the machine power, make sure that the touch screen is
072-311
073-310
[Cause]
[Remedy] Switch off the machine power, make sure that the touch screen is
073-311
074-310
[Cause]
[Remedy] Switch off the machine power, make sure that the touch screen is
074-311
077-322
[Cause]
[Remedy] Switch off the machine power, make sure that the touch screen is
077-323
077-327
[Cause]
[Remedy] You can install up to four optional tray modules in the machine.
091-312
[Cause]
[Remedy] Switch off the machine power, make sure that the touch screen is
091-316
[Cause]
[Remedy] Switch off the machine power, make sure that the touch screen is
092-316
[Cause]
[Remedy] Switch off the machine power, make sure that the touch screen is
092-318
[Cause]
[Remedy] Switch off the machine power, make sure that the touch screen is
092-319
[Cause]
[Remedy] Switch off the machine power, make sure that the touch screen is
Cause and Remedy
An error occurred in Tray 2.
blank, and then switch on the machine power. If the same
message is displayed again, contact our Customer Support
Center.
An error occurred in Tray 3.
blank, and then switch on the machine power. If the same
message is displayed again, contact our Customer Support
Center.
An error occurred in Tray 4.
blank, and then switch on the machine power. If the same
message is displayed again, contact our Customer Support
Center.
An error occurred in the machine.
blank, and then switch on the machine power. If the same
message is displayed again, contact our Customer Support
Center.
Five or more tray modules are installed.
Remove the unnecessary tray module.
An error occurred in the machine.
blank, and then switch on the machine power. If the same
message is displayed again, contact our Customer Support
Center.
An error occurred in the machine.
blank, and then switch on the machine power. If the same
message is displayed again, contact our Customer Support
Center.
Temperature sensor of the machine detected abnormality.
blank, and then switch on the machine power. If the error still is
not resolved, contact our Customer Support Center.
Density of Yellow color is low. Drum cartridge or toner cartridge
may not be set properly.
blank, and then switch on the machine power. If the same
message is displayed again, pull out the drum cartridge [R4] and
the toner cartridge [Y] (yellow), and then insert them again. If the
error still is not resolved, contact our Customer Support Center.
Density of Magenta color is low. Drum cartridge or toner cartridge
may not be set properly.
blank, and then switch on the machine power. If the same
message is displayed again, pull out the drum cartridge [R4] and
the toner cartridge [M] (magenta), and then insert them again. If
the error still is not resolved, contact our Customer Support
Center.
Error Code
13
469
092-312 to 315, 092-657 to 660, 092-665 to 668 ATC Sensor Fault RAP
BSD-ON: BSD 9.5 Development (2 of 2)
092-312 Toner density in the developer unit as detected by the yellow ATC sensor abnormal. This fault occurs when the difference between the maximum and minimum values in the ATC sensor measurement set is lower than the threshold value.
092-313 Toner density in the developer unit as detected by the magenta ATC sensor abnormal. This fault occurs when the difference between the maximum and minimum values in the ATC sensor measurement set is lower than the threshold value.
092-314 Toner density in the developer unit as detected by the cyan ATC sensor abnormal. This fault occurs when the difference between the maximum and minimum values in the ATC sensor measurement set is lower than the threshold value.
092-315 Toner density in the developer unit as detected by the black ATC sensor abnormal. This fault occurs when the difference between the maximum and minimum values in the ATC sensor measurement set is lower than the threshold value.
092-657 Toner density in the developer unit as detected by the yellow ATC sensor abnormal. This fault occurs when the difference between the maximum and minimum values in the ATC sensor measurement set is lower than the threshold value.
092-658 Toner density in the developer unit as detected by the magenta ATC sensor abnormal. This fault occurs when the difference between the maximum and minimum values in the ATC sensor measurement set is lower than the threshold value.
092-659 Toner density in the developer unit as detected by the cyan ATC sensor abnormal. This fault occurs when the difference between the maximum and minimum values in the ATC sensor measurement set is lower than the threshold value.
092-660 Toner density in the developer unit as detected by the black ATC sensor abnormal. This fault occurs when the difference between the maximum and minimum values in the ATC sensor measurement set is lower than the threshold value.
092-665 Toner density in the developer unit as detected by the yellow ATC sensor abnormal. This fault occurs when the average value of the ATC sensor measurement values is not between the upper and lower limit values.
092-666 Toner density in the developer unit as detected by the magenta ATC sensor abnormal. This fault occurs when the average value of the ATC sensor measurement values is not between the upper and lower limit values.
092-667 Toner density in the developer unit as detected by the cyan ATC sensor abnormal. This fault occurs when the average value of the ATC sensor measurement values is not between the upper and lower limit values.
092-668 Toner density in the developer unit as detected by the black ATC sensor abnormal. This fault occurs when the average value of the ATC sensor measurement values is not between the upper and lower limit values.
Initial Actions
• Perform IQ1 to check for a blank page image quality defect.
• Enter dC125. Check for the below faults and perform the applicable procedures as necessary:
– 024-923 to 024-925 Y/M/C Toner Cartridge Empty RAP
– 093-912 Black Toner Cartridge Empty RAP
Procedure
WARNING: Ensure that the electricity to the machine is switched off while performing tasks that do not need electricity. Refer to GP 10. Disconnect the power cord. Electricity can cause death or injury. Moving parts can cause injury.
NOTE: When this fault occurs, toner density control, by the ATC sensor, is not performed and ICDC (pixels) based toner supply control is performed instead. If the fault remains for a long time, image density error (too dark or too light) may occur.
Perform the steps that follow:
1. Switch off, then switch on the machine, GP 10.
2. Check the wiring between the applicable ATC sensor, yellow ( P/J120), magenta ( P/J119), cyan ( P/J118), black ( P/J117) and the drive PWB ( P/J414) for an open circuit, short circuit or damage.
3. If the fault persists, replace a new cartridge CRUM (toner chip or drum chip) listed as below or install new components as necessary:
• Drum cartridge:
– Black drum cartridge, PL 90.20 Item 5.
– Yellow drum cartridge, PL 90.20 Item 8.
– Magenta drum cartridge, PL 90.20 Item 7.
– Cyan drum cartridge, PL 90.20 Item 6.
• Toner cartridge:
– Black toner cartridge, PL 90.05 Item 13.
– Yellow toner cartridge, PL 90.05 Item 10.
– Magenta toner cartridge, PL 90.05 Item 11.
– Cyan toner cartridge, PL 90.05 Item 12.
• Drive PWB, PL 1.10 Item 4.
• ESS PWB, PL 3.10 Item 6.
• HVPS, PL 1.05 Item 7.
**This RAP is from Xerox Service Manual. All brand names and trademarks are their respective owner’s property.**
You may be also interested in below toner and drum chip (CRUM) for Xerox VersaLink C7020, C7025, C7030, C7000.
Toner Chip (For North America and West Europe Region):
• 106R03741 106R03744 106R03743 106R03742
• 106R03757 106R03760 106R03759 106R03758
• 106R03737 106R03740 106R03739 106R03738
Toner Chip (For South America and East Europe Region):
• 106R03749 106R03752 106R03751 106R03750
• 106R03745 106R03748 106R03747 106R03746
• 106R03765 106R03768 106R03767 106R03766
Toner Chip (For Metered Machine):
• 106R03733 106R03736 106R03735 106R03734
Drum Chip:
• 113R00780 113R00782