Error Code
072-310
[Cause]
[Remedy] Switch off the machine power, make sure that the touch screen is
072-311
073-310
[Cause]
[Remedy] Switch off the machine power, make sure that the touch screen is
073-311
074-310
[Cause]
[Remedy] Switch off the machine power, make sure that the touch screen is
074-311
077-322
[Cause]
[Remedy] Switch off the machine power, make sure that the touch screen is
077-323
077-327
[Cause]
[Remedy] You can install up to four optional tray modules in the machine.
091-312
[Cause]
[Remedy] Switch off the machine power, make sure that the touch screen is
091-316
[Cause]
[Remedy] Switch off the machine power, make sure that the touch screen is
092-316
[Cause]
[Remedy] Switch off the machine power, make sure that the touch screen is
092-318
[Cause]
[Remedy] Switch off the machine power, make sure that the touch screen is
092-319
[Cause]
[Remedy] Switch off the machine power, make sure that the touch screen is
Cause and Remedy
An error occurred in Tray 2.
blank, and then switch on the machine power. If the same
message is displayed again, contact our Customer Support
Center.
An error occurred in Tray 3.
blank, and then switch on the machine power. If the same
message is displayed again, contact our Customer Support
Center.
An error occurred in Tray 4.
blank, and then switch on the machine power. If the same
message is displayed again, contact our Customer Support
Center.
An error occurred in the machine.
blank, and then switch on the machine power. If the same
message is displayed again, contact our Customer Support
Center.
Five or more tray modules are installed.
Remove the unnecessary tray module.
An error occurred in the machine.
blank, and then switch on the machine power. If the same
message is displayed again, contact our Customer Support
Center.
An error occurred in the machine.
blank, and then switch on the machine power. If the same
message is displayed again, contact our Customer Support
Center.
Temperature sensor of the machine detected abnormality.
blank, and then switch on the machine power. If the error still is
not resolved, contact our Customer Support Center.
Density of Yellow color is low. Drum cartridge or toner cartridge
may not be set properly.
blank, and then switch on the machine power. If the same
message is displayed again, pull out the drum cartridge [R4] and
the toner cartridge [Y] (yellow), and then insert them again. If the
error still is not resolved, contact our Customer Support Center.
Density of Magenta color is low. Drum cartridge or toner cartridge
may not be set properly.
blank, and then switch on the machine power. If the same
message is displayed again, pull out the drum cartridge [R4] and
the toner cartridge [M] (magenta), and then insert them again. If
the error still is not resolved, contact our Customer Support
Center.
Error Code
13
469
10-17-2019
#1
Xerox versalink C405 toner cartridge errors question
Hi Guys, hope you are doing good.
i have this customer that first started getting the 092-319 for (the TC/SAD patch of M is abnormally pale) reinstall the magenta and reboot machine errors. it started happening intermittently with the OEM toner.
they bought a generic and it started again.i was there a week or two ago and it looked like the toner drive motor was turning the toners. the magenta copies and developer is extremely light.
i did a few things and they said after a day it was better. but came back.
it acts like there is a CRUM problem, but i see that CRUM errors display a different service code.
and i done know this machine well enough to know if when the machine reboots, it attempts to tone up, and if that fails, it throws the 092-319? but thats all i can get now.
some machines that use CRUM counters on the toner like Ricoh and Lanier color copiers, if the machine fails to tone up after 10 times, if refuses to use the existing toner, and you have to go into service mode to clear out the counter to continue to use the existing toner, and i forget, but maybe even with a new toner. like when the toner pump fails. you change the pump and clear the count.
so, i am wondering if this machine has the same issue? or is this purely a dispensing problem?
i am going to go back armed with the service mode sim code to turn on the developer motor and magenta dispense motor and see if it is actually moving toner.
i really appreciate any help or advice, Jim
10-17-2019
#2
Re: Xerox versalink C405 toner cartridge errors question
Originally Posted by tonerjockey
Hi Guys, hope you are doing good.
i have this customer that first started getting the 092-319 for (the TC/SAD patch of M is abnormally pale) reinstall the magenta and reboot machine errors. it started happening intermittently with the OEM toner.
they bought a generic and it started again.
i was there a week or two ago and it looked like the toner drive motor was turning the toners. the magenta copies and developer is extremely light.
i did a few things and they said after a day it was better. but came back.
it acts like there is a CRUM problem, but i see that CRUM errors display a different service code.
and i done know this machine well enough to know if when the machine reboots, it attempts to tone up, and if that fails, it throws the 092-319? but thats all i can get now.
some machines that use CRUM counters on the toner like Ricoh and Lanier color copiers, if the machine fails to tone up after 10 times, if refuses to use the existing toner, and you have to go into service mode to clear out the counter to continue to use the existing toner, and i forget, but maybe even with a new toner. like when the toner pump fails. you change the pump and clear the count.
so, i am wondering if this machine has the same issue? or is this purely a dispensing problem? i am going to go back armed with the service mode sim code to turn on the developer motor and magenta dispense motor and see if it is actually moving toner. i really appreciate any help or advice, Jim1) bad idea mixing OEM and compat toner. Compat toner IN ANY machine tends to fuck up the dev units and drums/belts/fusers.
2) IF I go to a customer with CQ/PQ probs, I will not service the unit due to the cost of PROPER repair…
you get what you pay for. Would you put crap oil or gas in YOUR car? not if you want full protection/performance from the car.
Originally Posted by tonerjockey
10-18-2019
#3
Re: Xerox versalink C405 toner cartridge errors question
yea, i can relate. no, i dont use crap supplies in my car. when i was kid, i didnt know of could afford the difference for an old car. but now, i wouldnt even think of it.
and i do sell a lot of junk toner and a lot of OEM. i usually let them decide, and then if it messes the developer up like in the Lanier LD 235/ Ricoh, a very costly waste, then i tell them i wont sell it.
but back to this, i will go back minyanna and see if i can verify that the toner auger is pumping.
Have nice evening Phil
Error Code
072-310
[Cause]
[Remedy] Switch off the machine power, make sure that the touch screen is
072-311
073-310
[Cause]
[Remedy] Switch off the machine power, make sure that the touch screen is
073-311
074-310
[Cause]
[Remedy] Switch off the machine power, make sure that the touch screen is
074-311
077-322
[Cause]
[Remedy] Switch off the machine power, make sure that the touch screen is
077-323
077-327
[Cause]
[Remedy] You can install up to four optional tray modules in the machine.
091-312
[Cause]
[Remedy] Switch off the machine power, make sure that the touch screen is
091-316
[Cause]
[Remedy] Switch off the machine power, make sure that the touch screen is
092-316
[Cause]
[Remedy] Switch off the machine power, make sure that the touch screen is
092-318
[Cause]
[Remedy] Switch off the machine power, make sure that the touch screen is
092-319
[Cause]
[Remedy] Switch off the machine power, make sure that the touch screen is
Cause and Remedy
An error occurred in Tray 2.
blank, and then switch on the machine power. If the same
message is displayed again, contact our Customer Support
Center.
An error occurred in Tray 3.
blank, and then switch on the machine power. If the same
message is displayed again, contact our Customer Support
Center.
An error occurred in Tray 4.
blank, and then switch on the machine power. If the same
message is displayed again, contact our Customer Support
Center.
An error occurred in the machine.
blank, and then switch on the machine power. If the same
message is displayed again, contact our Customer Support
Center.
Five or more tray modules are installed.
Remove the unnecessary tray module.
An error occurred in the machine.
blank, and then switch on the machine power. If the same
message is displayed again, contact our Customer Support
Center.
An error occurred in the machine.
blank, and then switch on the machine power. If the same
message is displayed again, contact our Customer Support
Center.
Temperature sensor of the machine detected abnormality.
blank, and then switch on the machine power. If the error still is
not resolved, contact our Customer Support Center.
Density of Yellow color is low. Drum cartridge or toner cartridge
may not be set properly.
blank, and then switch on the machine power. If the same
message is displayed again, pull out the drum cartridge [R4] and
the toner cartridge [Y] (yellow), and then insert them again. If the
error still is not resolved, contact our Customer Support Center.
Density of Magenta color is low. Drum cartridge or toner cartridge
may not be set properly.
blank, and then switch on the machine power. If the same
message is displayed again, pull out the drum cartridge [R4] and
the toner cartridge [M] (magenta), and then insert them again. If
the error still is not resolved, contact our Customer Support
Center.
Error Code
13
469