Xerox 7120 ошибка 016 405 - Решение и исправление самых разных ошибок на TopOshibok.ru

WorkCentre 5335 Family Service Documentation

Service Documentation

WorkCentre 5335 Family Service Documentation

705P01303

Initial Issue

07/2011

***Xerox Private Data***

All service documentation is supplied to Xerox external customers for informational purposes only. Xerox service documentation is intended for use by certified, product-trained service personnel only. Xerox does not warrant or represent that it will notify or provide to such customer any future change to this documentation. Customer performed service of equipment, or modules, components, or parts of such equipment may affect whether Xerox is responsible to fix machine defects under the warranty offered by Xerox with respect to such equipment. You should consult the applicable warranty for its terms regarding customer or third-party provided service.

If the customer services such equipment, modules, components or parts thereof, the customer releases Xerox from any and all liability for the customer actions, and the customer agrees to indemnify, defend and hold xerox harmless from any third party claims which arise directly or indirectly for such service.

While Xerox has tried to make the documentation accurate, Xerox will have no liability arising out of any inaccuracies or omissions. Changes are periodically made to this document. Changes, technical inaccuracies, and typographical errors will be corrected in subsequent editions.

Prepared by Creative and Technical Communications – North America

800 Phillips Road, Building 218-01A

Webster, New York 14580

ISO9001 and ISO27001 Certified

XEROX® and XEROX and design® are trademarks of Xerox Corporation in the US and/or other countries.

Changes are periodically made to this document. Changes, technical inaccuracies, and typographic errors will be corrected in subsequent editions.

CAUTION

This equipment generates, uses and can radiate radio frequency energy, and if not installed and used in accordance with the instructions documentation, may cause interference to radio communications. It has been tested and found to comply with the limits for a Class A computing device pursuant to subpart B of part 15 of FCC rules, which are designed to provide reasonable protection against such interference when operated in a commercial environment. Operation of this equipment in a residential area is likely to cause interference in which case the user, at his own expense, will be required to correct the interference.

Preliminary Working Document	0/0/00	Section Name

No Product Name Assigned	?-1

Section Name	0/0/00	Preliminary Working Document

?-2	No Product Name Assigned

Introduction

About this Manual ……………………………………………………………………………………………..	iii
Organization……………………………………………………………………………………………………..	iii
How to Use this Documentation…………………………………………………………………………..	iv
Symbology and Nomenclature …………………………………………………………………………….	v
Translated Warnings ………………………………………………………………………………………….	x

Initial Issue	07/2011	Introduction

WorkCentre 5335 Family Service Documentation	i

Introduction	07/2011	Initial Issue

ii	WorkCentre 5335 Family Service Documentation

About this Manual

This Service Manual is part of the multinational documentation system for this copier/printers. The Service Documentation is used in order to diagnose machine malfunctions, adjust components and has information which is used to maintain the product in superior operating condition. It is the controlling publication for a service call. Information on its use is found in the Introduction of the Service Documentation.

This manual contains information that applies to NASG (XC) and ESG (XE) copiers.

Service Manual Revision

The Service Manual will be updated as the machine changes or as problem areas are identified.

Organization

The titles of the sections and a description of the information contained in each section are contained in the following paragraphs:

Section 1: Service Call Procedures

This section contains procedures that determine what actions are to be taken during a service call on the machine and in what sequence they are to be completed. This is the entry level for all service calls.

Section 2: Status Indicator RAPs

This section contains the diagnostic aids for troubleshooting the Fault Code and non-Fault Code related faults (with the exception of image quality problems).

Section 3: Image Quality

This section contains the diagnostic aids for troubleshooting any image quality problems, as well as image quality specifications and image defect samples.

Section 4: Repairs/Adjustments

This section contains all the Adjustments and Repair procedures.

Repairs

Repairs include procedures for removal and replacement of parts which have the following special conditions:

When there is a personnel or machine safety issue.

When removal or replacement cannot be determined from the exploded view of the Parts List.

When there is a cleaning or a lubricating activity associated with the procedure. When the part requires an adjustment after replacement.

When a special tool is required for removal or replacement.

Use the repair procedures for the correct order of removal and replacement, for warnings, cautions, and notes.

Adjustments

Adjustments include procedures for adjusting the parts that must be within specification for the correct operation of the system.

Use the adjustment procedures for the correct sequence of operation for specifications, warnings, cautions and notes.

Section 5: Parts Lists

This section contains the Copier/Printer Parts List.

Section 6: General Procedures/Information

This section contains General Procedures, Diagnostic Programs, and Copier/Printer Information.

Initial Issue	07/2011	Introduction

WorkCentre 5335 Family Service Documentation	iii

Section 7: Wiring Data

This section contains drawings, lists of plug/jack locations, and diagrams of the power distribution wire networks in the machine. Block Schematic Diagrams are found in pdf format in the SGS.

How to Use this Documentation

The Service Call Procedures in Section 1 describe the sequence of activities used during the service call. The call must be entered using these procedures.

Use of the Block Schematic Diagrams

Block Schematic Diagrams (BSDs) are included in Section 7 (Wiring Data) of the SGS. The BSDs show the functional relationship of the electrical circuitry to any mechanical, or nonmechanical, inputs or outputs throughout the machine. Inputs and outputs such as motor drive, mechanical linkages, operator actions, and air flow are shown. The BSDs will provide an overall view of how the entire subsystem works.

It should be noted that the BSDs no longer contain an Input Power Block referring to Chain 1. It will be necessary to refer to the Wirenets in order to trace a wire back to its source.

Introduction	07/2011	Initial Issue

	iv	WorkCentre 5335 Family Service Documentation

Symbology and Nomenclature

The following reference symbols are used throughout the documentation.

Warnings, Cautions, and Notes

Warnings, Cautions, and Notes will be found throughout the Service Documentation. The words WARNING or CAUTION may be listed on an illustration when the specific component associated with the potential hazard is pointed out; however, the message of the WARNING or CAUTION is always located in the text. Their definitions are as follows:

WARNING

Do not perform repair activities with the power on or electrical power supplied to the machine. The machine could activate and cause serious personal injury when the power is on or electrical power is supplied.

DANGER: Ne pas effectuer de dépannage avec le contact principal activé ou avec l’alimentation électrique appliquée à la machine: celle-ci pourrait démarrer et causer de graves blessures.

AVVERTENZA: Non effettuare alcuna riparazione con la macchina accesa o con l’alimentazione elettrica inserita. La macchina potrebbe avviarsi all’improvviso e causare gravi ferite.

VORSICHT: Es dürfen keine Reparaturarbeiten durchgeführt werden, solange das Gerät eingeschalten oder mit der Stromquelle verbunden ist. Das Gerät kann u.U in den AktivZustand übergehen und somit erhebliche körperliche Schäden verursachen.

AVISO: No realice reparaciones con la máquina encendida o conectada a la corriente. La máquina podría activarse y ocasionar daños personales graves.

CAUTION

A Caution is used whenever an operating or maintenance procedure, a practice, condition, or statement, if not strictly observed, could result in damage to the equipment.

NOTE: A Note is used whenever it is necessary to highlight an operating or maintenance procedure, practice, condition, or statement.

Machine Safety Icons

The following safety icons are displayed on the machine:

Initial Issue	07/2011	Introduction

WorkCentre 5335 Family Service Documentation	v

WARNING

Use extreme care when replacing the Raster Output Scanner (ROS) or touching the high voltage lead. Discharge the laser assembly by touching the high voltage lead to the machine frame. The ROS utilizes a laser assembly that stores a high voltage charge after the power has been removed and represents a shock hazard that could cause serious personal injury if not discharged.

DANGER: Faire très attention lors du changement du générateur de balayage (ROS) ou lors de la manipulation du câble de haute tension. Décharger le système laser en touchant le câble HT au bâti machine: le ROS utilise un système laser qui retient une haute tension après la coupure de l’alimentation, représentant un risque de choc et de graves blessures.

AVVERTENZA: Fare estrema attenzione nel sostituire il Raster Output Scanner (ROS) o nel toccare il cavo di alta tensione. Scaricare il complessivo laser collegando il cavo di alta tensione col telaio della macchina. Il ROS utilizza un complessivo laser che ritiene una carica di alta tensione dopo il taglio dell’alimentazione con conseguente grave pericolo di scossa elettrica e serie ferite.

VORSICHT: Beim Ersetzen der Lasereinheit (ROS) und beim Umgang mit Hochspannungsleitern ist äußerste Vorsicht geboten. Die Lasereinheit muss durch Berühren des Hochspannungsleiters mit dem Gehäuse des Geräts entladen werden. Nach Betrieb der Lasereinheit (ROS) bleibt immer eine Hochspannungsladung zurück, welche ein hohes Elektroschockrisiko darstellt. Äußerste Vorsicht ist geboten.

AVISO: Use extrema precaución para sustituir el Escáner de salida ráster (ROS) o tocar el cable de alto voltaje. Descargue el sistema láser tocando el cable de alto voltaje del bastidor de la máquina. El ROS utiliza un sistema láser que retiene carga de alto voltaje después de interrumpir la alimentación de energía y representa un grave peligro que puede ocasionar daños personales graves si no se descarga.

Figure 1 Laser Hazard Symbol

Laser Hazard Statement

DANGER INVISIBLE LASER RADIATION WHEN OPEN. AVOID DIRECT EXPOSURE TO BEAM.

CAUTION

The use of controls or adjustments other than those specified in the Laser Safety Training Program may result in an exposure to dangerous laser radiation.

For additional information, review the Laser Safety Training program.

An arrow points to the location to install, to gain access to, or to release an object.

Figure 2 Customer Access Label

WARNING

Do not defeat or electrically bypass the ROS Safety Interlock Switch for any reason. The ROS emits an undetectable laser beam that could cause serious permanent damage to the eyes if directly viewed or viewed from a surface that may have reflected the laser beam.

DANGER: Ne pas shunter le contact de sécurité du ROS, quelle que soit la raison. Le ROS émet un rayon laser indétectable qui peut causer de graves blessures permanentes aux yeux s’il est regardé directement ou par le biais d’une surface qui le réfléchit.

AVVERTENZA: Non ostacolare o bypassare elettronicamente l’interruttore blocco di sicurezza ROS per nessun motivo. Il ROS emette un raggio laser invisibile che può causare gravi ferite permanenti agli occhi se viene guardato direttamente o attraverso una superficie riflettente.

VORSICHT: Den ROS (Rasterausgabescanner)-Sicherheitssperrschalter auf keinen Fall vernichten oder elektronisch umgehen. Der ROS sondert einen nicht feststellbaren Laserstrahl ab, der irreparable Augenschäden verursachen kann, wenn direkt oder über eine Spiegelfläche hineingesehen wird.

AVISO: No intente modificar o desviar electrónicamente el interruptor de seguridad por ningún motivo. El ROS emite un rayo láser que no se puede detectar, que podría puede causar grave daño permanente a los ojos si se lo mira directamente o desde una superficie que refleja el rayo láser.

This symbol indicates that a surface can be hot. Use caution when reaching in the machine to avoid touching the hot surfaces.

Figure 3 Heated Surface Label

Danger label indicates where electrical currents exist when the machine is closed and operating. Use caution when reaching in the machine.

Figure 4 Shock Hazard Label

Introduction	07/2011	Initial Issue

	vi	WorkCentre 5335 Family Service Documentation

These symbols indicate components that may be damaged by Electrostatic Discharge (ESD).

Figure 5 ESD warning Label

Electrostatic Discharge (ESD) Field Service Kit

The purpose of the ESD Protection Program is to preserve the inherent reliability and quality of electronic components that are handled by the Field Service Personnel. This program is being implemented now as a direct result of advances in microcircuitry technology, as well as a new acknowledgment of the magnitude of the ESD problem in the electronics industry today.

This program will reduce Field Service costs that are charged to PWB failures. Ninety percent of all PWB failures that are ESD related do not occur immediately. Using the ESD Field Service Kit will eliminate these delayed failures and intermittent problems caused by ESD. This will improve product reliability and reduce callbacks.

The ESD Field Service Kit should be used whenever Printed Wiring Boards or ESD sensitive components are being handled. This includes activities like replacing or reseating of circuit boards or connectors. The kit should also be used in order to prevent additional damage when circuit boards are returned for repair.

The instructions for using the ESD Field Service Kit can be found in ESD Field Service Kit Usage in the General Procedures section of the Service Documentation.

Illustration Symbols

Figure 6 shows symbols and conventions that are commonly used in illustrations.

Initial Issue	07/2011	Introduction

WorkCentre 5335 Family Service Documentation	vii

Figure 6 Illustration Symbols

Introduction	07/2011	Initial Issue

	viii	WorkCentre 5335 Family Service Documentation

Signal Nomenclature

Refer to Figure 7 for an example of Signal Nomenclature used in Circuit Diagrams and BSDs.

Figure 7 Signal Nomenclature

DC Voltage Measurements in RAPs

The RAPs have been designed so that when it is required to use the DMM to measure a DC voltage, the first test point listed is the location for the red (+) meter lead and the second test point is the location for the black meter lead. For example, the following statement may be found in a RAP:

There is +5 VDC from TP7 to TP68.

In this example, the red meter lead would be placed on TP7 and the black meter lead on TP68.

Other examples of a statement found in a RAP might be:

•There is -15 VDC from TP21 to TP33.

•-15 VDC is measured between TP21 and TP33.

•In these examples, the red meter lead would be placed on TP21 and the black meter lead would be placed on TP33.

•If a second test point is not given, it is assumed that the black meter lead may be attached to the copier frame.

Voltage Measurement and Specifications

Measurements of DC voltage must be made with reference to the specified DC Common, unless some other point is referenced in a diagnostic procedure. All measurements of AC voltage should be made with respect to the adjacent return or ACN wire.

Table 1 Voltage Measurement and Specifications

VOLTAGE	SPECIFICATION

INPUT POWER 220 V	198 VAC TO 242 VAC

INPUT POWER 100 V	90 VAC TO 135 VAC

INPUT POWER 120 V	90 VAC TO 135 VAC

+5 VDC	+4.75 VDC TO +5.25 VDC

+24 VDC	+23.37 VDC TO +27.06 VDC

Logic Voltage Levels

Measurements of logic levels must be made with reference to the specified DC Common, unless some other point is referenced in a diagnostic procedure.

Table 2 Logic Levels
VOLTAGE	H/L SPECIFICATIONS

+5 VDC	H= +3.00 TO +5.25 VDC
	L= 0.0 TO 0.8 VDC

+24 VDC	H= +23.37 TO +27.06 VDC
	L= 0.0 TO 0.8 VDC


Initial Issue		07/2011	Introduction

WorkCentre 5335 Family Service Documentation	ix

Translated Warnings

Translated Warnings are located at point of need in the Service Documentation.

Introduction	07/2011	Initial Issue

	x	WorkCentre 5335 Family Service Documentation

1 Service Call Procedures

Service Call Procedures……………………………………………………………………………………..	1-3
Initial Actions …………………………………………………………………………………………………….	1-3
Call Flow ………………………………………………………………………………………………………….	1-4
Detailed Maintenance Activities (HFSI)…………………………………………………………………	1-6
Cleaning Procedures………………………………………………………………………………………….	1-6
Final Actions……………………………………………………………………………………………………..	1-7

Initial Issue	07/2011	Service Call Procedures

WorkCentre 5335 Family Service Documentation	1-1

Service Call Procedures	07/2011	Initial Issue

1-2	WorkCentre 5335 Family Service Documentation

Service Call Procedures

Service Strategy

The service strategy for the WorkCentre 5335 Family is to perform any High Frequency Service Item (HFSI) actions before attempting to repair any problems. Some problems will be corrected by this strategy without the need to diagnose them. The Repair Analysis Procedures (RAPs) will be used for any remaining problems.

Problems that occur in the Basic Printer mode will be repaired before problems that occur when using the accessories.

Image Quality problems should be repaired after all other problems are repaired.

Service Call Procedures

The Service Call Procedures are a guide for performing any service on this machine. The procedures are designed to be used with the Service Manual. Perform each step in order.

Initial Actions

The Initial Actions gather information about the condition of the machine and the problem that caused the service call.

Call Flow

Call Flow summarizes the sequence of the Service Call Procedures.

Detailed Maintenance Activities

Detailed Maintenance Activities section provides the information needed to perform the High Frequency Service Item (HFSI) actions.

Cleaning Procedures

The Cleaning Procedures list what needs to be cleaned at each service call.

Final Actions

The Final Actions will test the copier/printer and return it to the customer. Administrative activi-

ties are also performed in the Final Actions.

Initial Actions

Purpose

The purpose of the Initial Action section of the Service Call Procedures is to determine the reason for the service call and to identify and organize the actions which must be performed.

Procedure

1.Gather the information about the service call and the condition of the copier/printer.

a.Question the operator(s). Ask about the location of most recent paper jams. Ask about the image quality and the copier/printer performance in general, including any unusual sounds or other indications.

b.After informing the customer, disconnect the machine from the customer’s network.

c.Check that the power cords are in good condition, correctly plugged in the power source, and free from any defects that would be a safety hazard. Repair or replace the power cords as required. Check that the circuit breakers are not tripped.

d.Inspect any rejected copies. Inquire as to, or otherwise determine, the paper quality and weight, the specified paper for optimum Image Quality, 24# Xerox Color Expressions (NASG) or ColorTech+90gsm (ESG). Look for any damage to the copies, oil marks, image quality defects, or other indications of a problem.

e.Record the billing meter readings.

f.Access Diagnostic Routines (Accessing UI Diagnostics)..

NOTE: If a fault code is displayed while performing a diagnostics procedure, go to that fault code RAP and repair the fault. Return to Diagnostics and continue with the dC procedure that you were performing.

g.Print the HFSI Report and determine what HFSI action is required based on the customer output volume. Refer to the Detailed Maintenance Activities section for the detailed HFSI information. Record any items that require action.

h.Display and record the information in the Jam Counter, Fault Counter, and Shutdown History. Classify this information into categories:

Information that is related to the problem that caused the service call.

Information that is related to secondary problems.

Information that does not require action, such as a single occurrence of a problem.

i.Check the Service Log for any recent activities that are related to the problem that caused the service call or any secondary problem.

2.Perform any required HFSI activities identified above. Refer to the Detailed Maintenance Activities section.

3.Exit diagnostics. Try to duplicate the problem by running the same jobs that the customer was running.

4.Check the Image Quality in the Basic Copier Mode. Select the tray that is loaded with 11 x 17 or A3 paper, if unable to complete tray selection, go to Call Flow.

Set the copier/printer to the following setup:

• Output Color — Auto

• Original Type — Photo and Text Halftone

•R/E — Auto

•Lighter/Darker — Auto Contrast

Initial Issue	07/2011	Service Call Procedures
	Service Call Procedures, Initial Actions
WorkCentre 5335 Family Service Documentation	1-3

•Sharpness — Normal

•Preset Color Balance — Normal

•Color Shift — Normal

•Color Saturation — Normal

•Copy Position — No Shift

•Variable Color Balance — Normal

Run four copies of the Color Test Pattern.

Check the Image Quality. If the customer has identified any Image Quality Defects or problems, go to IQ1 IOT Image Quality Entry RAP.

5.Go to Call Flow.

Call Flow

This procedure should be performed at every service call.

Initial Actions

Ask the operator about the problem. If the problem appears to be related to operator error, or an attempt to perform a job outside of the machine specifications, assist the customer in learning the correct procedure.

Procedure

Ask the operator about the problem.

•If the problem is identified by a fault code (including Paper/Document Jams), refer to Section 2 for the procedure and then proceed with servicing.

•If the problem is noise or smell, select a mode (1 Sided/2Sided, Finisher etc.), find the cause of the problem and proceed with servicing.

The operator operated the machine correctly.

Explain to the operator how to operate the machine correctly.

The UI display is normal.

Go to Machine Not Ready RAP. Refer to BSDs (CH2.1-CH2.4).

The problem occurs only in Print mode.

The problem occurs only in Copy mode. Y N

The problem occurs only in Fax mode. Y N

There is an error message displayed. Y N

Refer to Table 1 Other Faults and identify the problem and follow the corrective action.

Refer to Table 2 Error Messages and identify the message and follow the corrective action.

The problem occurs only in certain modes such as Broadcast transmission.

Perform a transmission test with the call center or station. The problem reoccurs.

Y N

Ask the customer for permission to establish communications with the remote machine that is causing the problem. Perform a Send transmission test with the remote machine. Transmission was normal.

Y N

Print the protocol trace to identify whether it is the remote machine or the machine that is causing the problem.

•If the problem lies in the machine:

Service Call Procedures	A	B C D E
07/2011	Initial Issue
Initial Actions, Call Flow
1-4	WorkCentre 5335 Family Service Documentation

A B C D E

Analyze the protocol trace, refer to Section 2 and then proceed with servicing.

•If the problem appears to lie in the remote machine:

Ask the customer to check the status of the remote machine.

There is a problem with Receive transmission test. Perform Receive transmission tests with other stations within the company. Check that there is no problem with the machine and then ask the customer to check the status of the remote machine.

Analyze the protocol trace, refer to Section 2 and then proceed with servicing.

Check the machine settings and if necessary, ask the customer for permission to test the machine in the mode in which the problem occurs.

Analyze the protocol trace when the problem reoccurs, for FAX problems go to GP 13 FAX Diagnostics, or go to Section 2 to proceed with servicing.

There is an image quality problem.

If there is an alignment problem, obtain separate Platen/DADF output samples, refer to Section 4 Adjustments and then proceed with servicing.

Refer to Section 3 IQ1 IOT Image Quality Entry RAP and then proceed with servicing.

There is a problem with the network.

There is a problem with the USB connection. Y N

There is an image quality problem. Y N

The problem lies in a certain Client PC. Y N

There is a problem with a certain application or programming language A. Obtain the latest information on restrictions and technical information. Proceed accordingly.

Check the settings of that particular Client PC and if necessary ask the user to reinstall the printer driver.

Refer to IQ1 IOT Image Quality Entry RAP and then proceed with servicing. If the problem persists, ask the user to reinstall the printer driver.

Check the machine settings and if necessary ask the user to reinstall the printer driver.

If the problem continues, replace the network cable. If the problem persists, replace the USB cable. Check the machine settings and discuss the problem with the customer’s network administrator.

	Table 1 Other Faults
Problem		Corrective Action

Copies jam in the Finisher when		Verify condition of paper.
the output tray is near maximum
capacity.

Can not make copies when		Enter Diagnostics (Accessing UI Diagnostics).. Select
Auditron is enabled.		Copy on screen. Machine will operate without auditron
		restriction.

Loud snapping noise is heard.		Enter Component Control [042-003] and press the Start
		button. If noise is present there is binding in toner drive
		system. Repair as required

HCF (Tray 6) Paper Size Sensing		Go to BSD 7.11 — HCF (Tray 6) Paper Size Sensing and
Problems		check the Tray 6 Size Sensors for open or short circuits.

HCF (Tray 6) Paper Loading Prob-	Go to BSD 7.11 — HCF (Tray 6) Paper Size Sensing and
lems		check the Tray 6 In Sensor for open or short circuit.

	Table 2 Error Messages

Message		Corrective Action

Tray 1 is out of Paper		Reload paper into Tray 1. I f problem still exists, go to
		024-950 RAP

Tray 2 is out of Paper		Reload paper into Tray 2. I f problem still exists, go to
		024-951 RAP

Tray 3 is out of paper		Reload paper into Tray 3. I f problem still exists, go to
		024-952 RAP

Tray 4 is out of paper		Reload paper into Tray 4. I f problem still exists, go to
		024-953 RAP

Tray 5 is out of paper		Reload paper into Tray 5. I f problem still exists, go to
		024-954 RAP

F
Initial Issue	07/2011	Service Call Procedures
	Call Flow
WorkCentre 5335 Family Service Documentation	1-5

Detailed Maintenance Activities (HFSI)

Procedure

1.Access Diagnostic Routines (Accessing UI Diagnostics).

2.Select NVM Read/Write.

3.Refer to Table 1 and enter a counter number for any High Frequency Service Item (HFSI) counters to be checked. Use the customer’s output volume numbers to help determine which HFSI components should be serviced. Consider components near threshold as candidates for service.

4.Refer to Cleaning Procedures for detailed cleaning instructions.

Table 1 High Frequency Service Items

		Thres-
Counter	Name	hold	Service Action to be performed

954-800	Tray 1 Feed counter	300K	Replace the Feed Roll, Retard Roll, Nudger
			Roll (PL 9.7).

954-801	Tray 2 Feed counter	300K	Replace the Feed Roll, Retard Roll, Nudger
			Roll (PL 9.7).

954-802	Tray 3 Feed counter	300K	Replace the Feed Roll, Retard Roll, Nudger
			Roll (PL 11.10).

954-803	Tray 4 Feed counter	300K	Replace the Feed Roll, Retard Roll, Nudger
			Roll (PL 11.10).

954-804	MSI Feed counter	50K	Replace the Feed Roll, Retard Pad (PL 13.2).

954-805	HCF Feed/Retard/	300K	Replace the Feed Roll, Retard Pad and
	Nudger		Nudger Roll (PL 10.5, PL 10.6).

954-820	BTR	300K	Replace the BTR Housing Assembly (PL 6.1)

954-850	Fuser Counter	17.5M	Replace the Fuser (PL 7.1).

Cleaning Procedures

Purpose

To provide cleaning procedures to be performed at every service call.

Procedure

CAUTION

Do not use any solvents unless directed to do so by the Service Manual.

General Cleaning

Use a dry lint free cloth or a lint free cloth moistened with water for all cleaning unless directed otherwise by the Service Manual. Wipe with a dry lint free cloth if a moistened cloth is used.

1.Feed Components (Rolls and Pads)

Follow the General Cleaning procedure above.

2.Toner Dispense Units

Vacuum the Toner Dispense units.

3.Jam Sensors

Clean the sensors with a dry cotton swab.

4.Scanner

a.Switch off the power and allow the Exposure Lamp to cool off.

b.Using the optical Cleaning Cloth, clean the front and rear of the Document Glass, Document Cover, White Reference Strip, Reflector, and Mirror.

c.Clean the Exposure Lamp with a clean cloth and Film Remover.

d.Clean the Lens with Lens and Mirror Cleaner and lint free cloth.

5.DADF

Check the paper path for debris or damage. Clean the rolls with a clean cloth and Film Remover as required.

6.Document Glass and Constant Velocity Transport Glass

Follow the General Cleaning procedure above.

7.Finisher

Check the paper path for debris or damage. Clean the Finisher with a dry lint free cloth.

Service Call Procedures	07/2011	Initial Issue
Detailed Maintenance Activities, Cleaning Proce-
1-6	WorkCentre 5335 Family Service Documentation

Final Actions

Purpose

To provide a guide for procedures to be done at the end of every service call.

Procedure

1.Ensure that the exterior of the copier/printer and the adjacent area are clean. Use a dry cloth or a cloth moistened with water to clean the copier/printer. Do not use solvents.

2.Check the supply of consumables. Ensure that an adequate supply of consumables is available according to local operating procedures.

3.Complete the Service Log.

4.Perform the following steps to make a copy of the Demonstration Original for the customer:

a.Load Tray 1 with 8.5 x 11 inch (A4) or 11 x 17 inch paper.

b.Place the Color Test Pattern on the glass with the short edge of the test pattern registered to the left edge of the glass. Select Tray 1 and make a single copy.

c.Print out the Machine Settings (Configuration Report). Store this report with the service log in the Inner Cover.

d.Ask the customer to verify the Print and Scan functions.

e.Present the copies to the customer.

5.Reconnect the machine to the customer network. Verify the function.

6.Issue copy credits as needed.

7.Discuss the service call with the customer to ensure that the customer understands what has been done and is satisfied with the results of the service call.

Initial Issue	07/2011

WorkCentre 5335 Family Service Documentation	1-7

Service Call Procedures

Final Actions

Service Call Procedures	07/2011	Initial Issue
Final Actions
1-8	WorkCentre 5335 Family Service Documentation

Chain 003 — Controller

003-311 IIT CDI Interface Mismatch RAP……………………………………………………………..	2-21
003-318 IIT Software RAP ………………………………………………………………………………….	2-21
003-319 IIT Video Driver Detection RAP ………………………………………………………………	2-22
003-320 IISS-ESS Communication 1 RAP ……………………………………………………………	2-22
003-321 IISS-ESS Communication 2 RAP ……………………………………………………………	2-23
003-322 IISS-ESS Communication 3 RAP ……………………………………………………………	2-23
003-323 IISS-ESS Communication 4 RAP ……………………………………………………………	2-24
003-324 IISS-ESS Communication 5 RAP ……………………………………………………………	2-24
003-325 IISS-ESS Communication 6 RAP ……………………………………………………………	2-25
003-326 IISS-ESS Communication 7 RAP ……………………………………………………………	2-25
003-327 IISS-ESS Communication 8 RAP ……………………………………………………………	2-26
003-328 IISS-ESS Communication 9 RAP ……………………………………………………………	2-26
003-329 IISS-ESS Communication 10 RAP ………………………………………………………….	2-27
003-330 IISS-ESS Communication 11 RAP ………………………………………………………….	2-27
003-331 IISS-ESS Communication 12 RAP ………………………………………………………….	2-28
003-332 IISS-ESS Communication 13 RAP ………………………………………………………….	2-28
003-333 IISS-ESS Communication 14 RAP ………………………………………………………….	2-29
003-334 IISS-ESS Communication 15 RAP ………………………………………………………….	2-29
003-335 IISS-ESS Communication 16 RAP ………………………………………………………….	2-30
003-336 IISS-ESS Communication 17 RAP ………………………………………………………….	2-30
003-337 IISS-ESS Communication 18 RAP ………………………………………………………….	2-31
003-338 IISS-ESS Communication 19 RAP ………………………………………………………….	2-31
003-339 IISS-ESS Communication 20 RAP ………………………………………………………….	2-32
003-340 IISS-ESS Communication 21 RAP ………………………………………………………….	2-32
003-341 IISS-ESS Communication 22 RAP ………………………………………………………….	2-33
003-342 IISS-ESS Communication 23 RAP ………………………………………………………….	2-33
003-343 IISS-ESS Communication 24 RAP ………………………………………………………….	2-34
003-344 IISS_ESS X Hotline Power On RAP ………………………………………………………..	2-34
003-345 PIO Unlatched 1 RAP ……………………………………………………………………………	2-35
003-346 PIO Unlatched 2 RAP ……………………………………………………………………………	2-35
003-702 Different Magnification for Side 1 and Side 2 RAP …………………………………….	2-36
003-750 Book Duplex Documents RAP ………………………………………………………………..	2-36
003-751 Panther Capacity RAP …………………………………………………………………………..	2-37
003-752 600dpi Cannot be Scanned RAP …………………………………………………………….	2-37
003-753 300dpi Cannot be Scanned RAP …………………………………………………………….	2-38
003-754 Scan Recoverable Error RAP …………………………………………………………………	2-38
003-755 S2X Command Error RAP ……………………………………………………………………..	2-39
003-756 All Original Sheets are Blank RAP…………………………………………………………..	2-39
003-757 400dpi Cannot be Scanned RAP …………………………………………………………….	2-40
003-760 Scan Settings RAP ……………………………………………………………………………….	2-40
003-761 Incorrect Paper Tray Size RAP……………………………………………………………….	2-41
003-763 Adjustment Chart RAP…………………………………………………………………………..	2-41
003-764 Image Overlay RAP ………………………………………………………………………………	2-42
003-780 Fax Scan Compression Fail RAP ……………………………………………………………	2-42
003-795 AMS Limit RAP …………………………………………………………………………………….	2-43
003-930 300 DPI Scan RAP ……………………………………………………………………………….	2-43

2 Status Indicator RAPs
003-931 400 DPI Scan RAP………………………………………………………………………………..	2-44
003-932 600 DPI Scan RAP………………………………………………………………………………..	2-44
003-933 300 DPI Scan RAP………………………………………………………………………………..	2-45
003-934 400 DPI Scan RAP………………………………………………………………………………..	2-45
003-935 600 DPI Scan RAP………………………………………………………………………………..	2-46
003-940 Memory RAP………………………………………………………………………………………..	2-46
003-941 Page Memory Insufficient RAP ……………………………………………………………….	2-47
003-942 Document Size Auto Detect RAP…………………………………………………………….	2-47
003-944 Image Repeat Count RAP………………………………………………………………………	2-48
003-946 Image Rotation (Copy APS) RAP ……………………………………………………………	2-49
003-947 Return Documents Count RAP ……………………………………………………………….	2-49
003-948 Return Documents Mismatch RAP ………………………………………………………….	2-50
003-952 Document Color Mismatch RAP ……………………………………………………………..	2-50
003-955 Documents Size Exchange RAP……………………………………………………………..	2-51
003-956 Document Size Unknown Error RAP ……………………………………………………….	2-51
003-963 APS Object Tray RAP ……………………………………………………………………………	2-52
003-965 ATS/APS Paper Detect RAP…………………………………………………………………..	2-52
003-966 ATS/APS Destination (IIT) RAP ………………………………………………………………	2-53
003-967 DADF APS No Destination RAP ……………………………………………………………..	2-53
003-968 Punch Position Error RAP………………………………………………………………………	2-54
003-969 Punch Size Error RAP……………………………………………………………………………	2-54
003-971 Copy Prevention Code Detected RAP ……………………………………………………..	2-55
003-972 Maximum Stored Page RAP …………………………………………………………………..	2-55
003-973 Image Rotation RAP ……………………………………………………………………………..	2-56
003-974 Next Original Specification RAP………………………………………………………………	2-56
003-976 FAX Line Memory Overflow RAP…………………………………………………………….	2-57
003-977 Document Mismatch (Multiple Scan) RAP ………………………………………………..	2-57
003-978 Color Document Mismatch RAP ……………………………………………………………..	2-58
003-980 Staple Position RAP………………………………………………………………………………	2-58
003-981 Staple Size RAP……………………………………………………………………………………	2-59
003-982 IITsc HDD Access Error RAP………………………………………………………………….	2-59
Chain 005 — DADF
005-121 DADF Feed Out Sensor On Jam RAP ……………………………………………………..	2-61
005-122 DADF Simplex/Side 1 Pre Registration Sensor On Jam RAP ……………………..	2-62
005-123 DADF Simplex/Side 1 Registration Sensor On Jam RAP……………………………	2-63
005-125 DADF Registration Sensor Off Jam RAP………………………………………………….	2-64
005-131 DADF Invert Sensor On Jam (During Invert) RAP ……………………………………..	2-64
005-132 DADF Invert Sensor On Jam RAP …………………………………………………………..	2-65
005-134 DADF Inverter Sensor Off Jam (During Invert) RAP…………………………………..	2-65
005-135 DADF Side 2 Pre Registration Sensor On Jam RAP ………………………………….	2-66
005-136 DADF Side 2 Registration Sensor On Jam RAP………………………………………..	2-66
005-139 DADF Invert Sensor Off Jam RAP…………………………………………………………..	2-67
005-145 DADF Registration Sensor Off Jam (Invert) RAP ………………………………………	2-67
005-146 DADF Pre Registration Sensor Off Jam RAP ……………………………………………	2-68
005-147 DADF Pre Registration Sensor Off Jam (Invert) RAP…………………………………	2-68
005-194 Size Mismatch Jam On SS Mix-Size RAP ………………………………………………..	2-69
005-196 Size Mismatch Jam On No Mix-Size RAP ………………………………………………..	2-69

Initial Issue	07/2011	Status Indicator RAPs

WorkCentre 5335 Family Service Documentation	2-1

005-197 Prohibit Combine Size Jam RAP …………………………………………………………….	2-70
005-198 Too Short Size Jam RAP ……………………………………………………………………….	2-70
005-199 Too Long Size Jam RAP………………………………………………………………………..	2-71
005-210 DADF Download Fail RAP ……………………………………………………………………..	2-71
005-275 DADF RAM Test Fail RAP ……………………………………………………………………..	2-72
005-280 DADF EEPROM. Fail RAP …………………………………………………………………….	2-72
005-305 DADF Feeder Cover Interlock Open (when running) RAP ………………………….	2-73
005-500 DADF Write Error During Download RAP…………………………………………………	2-73
005-906 DADF Feed Out Sensor Static Jam RAP………………………………………………….	2-74
005-907 DADF Pre Registration Sensor Static Jam RAP………………………………………..	2-74
005-913 DADF Inverter Sensor Static Jam RAP ……………………………………………………	2-75
005-915 DADF APS Sensor 1 Static Jam RAP ……………………………………………………..	2-75
005-916 DADF APS Sensor 2 Static Jam RAP ……………………………………………………..	2-76
005-917 DADF APS Sensor 3 Static Jam RAP ……………………………………………………..	2-76
005-940 DADF No Original RAP………………………………………………………………………….	2-77
005-941 Doc Number of Sheets is Insufficient RAP ……………………………………………….	2-77
005-942 Doc Fault Loading on DADF RAP……………………………………………………………	2-78
005-945 FS-Size Mismatch Jam On No Mix-Size or SS Mix-Size (Cont) RAP……………	2-78
005-946 SS-Size Mismatch Jam On No Mix-Size (Cont) RAP …………………………………	2-79
005-947 FS-Size Mismatch Jam On No Mix-Size or SS Mix-Size RAP……………………..	2-79
005-948 SS-Size Mismatch Jam On No Mix-Size RAP …………………………………………..	2-80

010 Fuser

010-338 Fuser On Time Failure RAP……………………………………………………………………	2-81
010-379	Fuser Hot Not Ready Return Time Failure RAP ………………………………………..	2-82
010-420	Fuser Near End Of Life ………………………………………………………………………….	2-82
010-421	Fuser End Of Life………………………………………………………………………………….	2-83
010-398	Fuser Fan Fault RAP …………………………………………………………………………….	2-83

Chain 012 (Integrated Finisher)

012-132 (Integrated Finisher) Entrance Sensor ON Jam RAP …………………………………	2-85
012-151 (Integrated Finisher) Compiler Exit Sensor OFF Jam RAP …………………………	2-86
012-152 (Integrated Finisher) Compiler Exit Sensor ON Jam RAP …………………………..	2-87
012-161 (Integrated Finisher) Set Eject Jam RAP ………………………………………………….	2-88
012-211 (Integrated Finisher) Stacker Tray Fail RAP ……………………………………………..	2-89
012-221 (Integrated Finisher) Front Tamper Home Sensor ON Fail RAP ………………….	2-91
012-223 (Integrated Finisher) Front Tamper Home Sensor OFF Fail RAP ………………..	2-92
012-224 (Integrated Finisher) Rear Tamper Home Sensor OFF Fail RAP …………………	2-93
012-259 (Integrated Finisher) Eject Home Sensor ON Fail RAP ………………………………	2-94
012-263 (Integrated Finisher) Rear Tamper Home Sensor ON Fail RAP…………………..	2-95
012-280 (Integrated Finisher) Eject Home Sensor OFF Fail RAP …………………………….	2-96
012-283 (Integrated Finisher) Set Clamp Home Sensor ON Fail RAP ………………………	2-97
012-284 (Integrated Finisher) Set Clamp Home Sensor OFF Fail RAP …………………….	2-98
012-291 (Integrated Finisher) Stapler Fail RAP ……………………………………………………..	2-99
012-301	(Integrated Finisher) Top Cover Interlock OPEN RAP………………………………..	2-100
012-302	(Integrated Finisher) Front Cover Interlock OPEN RAP ……………………………..	2-101
012-903	(Integrated Finisher) Paper Remains at Compiler Exit Sensor RAP……………..	2-102
012-935	(Integrated Finisher) Paper Remains at Entrance Sensor RAP……………………	2-102

Chain 012 (Finisher LX)

012-111 H-Transport Entrance Sensor Off Jam A RAP (LX)……………………………………	2-103
012-112 H-Transport Entrance Sensor On Jam A RAP (LX)……………………………………	2-103

012-126 H-Transport Entrance Sensor Off Jam B RAP (LX) ……………………………………	2-104
012-131 H-Transport Entrance Sensor On Jam B RAP (LX) ……………………………………	2-104
012-132 Finisher Entrance Sensor On Jam RAP (LX)…………………………………………….	2-105
012-151 Compiler Exit Sensor Off Jam RAP (LX)…………………………………………………..	2-105
012-152 Compiler Exit Sensor On Jam RAP (LX)…………………………………………………..	2-106
012-161 Finisher Set Eject Jam RAP (LX) …………………………………………………………….	2-106
012-211 Stacker Tray Failure RAP (LX)………………………………………………………………..	2-107
012-212 Stacker Tray Upper Limit Failure RAP (LX) ………………………………………………	2-108
012-213 Stacker Tray Lower Limit Failure RAP (LX) ………………………………………………	2-109
012-221 Front Tamper Home Sensor On Failure RAP (LX) …………………………………….	2-110
012-223 Front Tamper Home Sensor Off Failure RAP (LX) …………………………………….	2-111
012-224 Rear Tamper Home Sensor Off Failure RAP (LX) ……………………………………..	2-112
012-231 Punch Home Sensor On Fail RAP (LX) ……………………………………………………	2-113
012-243 Booklet Folder Home Sensor On Fail RAP (LX) ………………………………………..	2-114
012-249 Booklet Front Stapler Fail RAP (LX) ………………………………………………………..	2-114
012-260 Eject Clamp Home Sensor On Failure RAP (LX)……………………………………….	2-115
012-263 Rear Tamper Failure RAP (LX)……………………………………………………………….	2-116
012-265 Booklet Folder Home Sensor OFF Fail RAP (LX)………………………………………	2-117
012-268 Booklet Rear Stapler Fail RAP (LX) …………………………………………………………	2-117
012-269 Booklet Sub-CPU Communications Fail RAP (LX) …………………………………….	2-118
012-282 Eject Clamp Home Sensor Off Failure RAP (LX)……………………………………….	2-118
012-283 Set Clamp Home Sensor On Failure RAP (LX) …………………………………………	2-119
012-284 Set Clamp Home Sensor Off Failure RAP (LX) …………………………………………	2-120
012-291 Stapler Failure RAP (LX)………………………………………………………………………..	2-121
012-295 Stapler Move Position Sensor On Failure RAP (LX)…………………………………..	2-122
012-296 Staple Move Sensor Off Failure RAP (LX)………………………………………………..	2-122
012-300 Eject Cover Open RAP (LX)……………………………………………………………………	2-123
012-302 Finisher Front Cover Open RAP (LX) ………………………………………………………	2-124
012-303 Finisher H-Transport Cover Open RAP (LX)……………………………………………..	2-124
012-334 Download Mode Failure RAP (LX) …………………………………………………………..	2-125
012-500 Download Failure RAP (LX) ……………………………………………………………………	2-125
012-700 Punch Box Nearly Full RAP (LX) …………………………………………………………….	2-126
012-901 H-Transport Entrance Sensor Static Jam RAP (LX) …………………………………..	2-126
012-903 Paper Remains at Compiler Exit Sensor RAP (LX) ……………………………………	2-127
012-905 Compiler Tray No Paper Sensor Static JAM RAP (LX)……………………………….	2-127
012-911 Stacker Lower Safety Warning RAP ………………………………………………………..	2-128
012-914 Stacker Tray Stapled Set Over Count RAP ………………………………………………	2-128
012-923 H-Transport Entrance Sensor Static Jam RAP (LX) …………………………………..	2-129
012-935 Paper at Finisher Entrance Sensor RAP (LX)……………………………………………	2-129
012-949 Punch Box Missing RAP (LX) …………………………………………………………………	2-130
012-965 Stapler Near Empty RAP ……………………………………………………………………….	2-130
012-966 Scratch Sheet Compile RAP …………………………………………………………………..	2-131
012-969 IOT Center Tray Full RAP ………………………………………………………………………	2-131

Chain 013 (Finisher LX)

013-210 Booklet Staple Move Home Sensor ON RAP (LX)……………………………………..	2-133
013-211 Booklet Staple Move Home Sensor OFF RAP (LX)……………………………………	2-134
013-212 Booklet Staple Move Position Sensor On Fail RAP (LX) …………………………….	2-135
013-213	Booklet Staple Move Position Sensor Off Fail RAP (LX) …………………………….	2-136
013-220	Folder Detect Fail RAP (LX)……………………………………………………………………	2-137
013-306	Booklet Safety Switches Open RAP (LX)………………………………………………….	2-137
013-307	Booklet Cover Open RAP (LX)………………………………………………………………..	2-138

Status Indicator RAPs	07/2011	Initial Issue

	2-2	WorkCentre 5335 Family Service Documentation

Chain 016 — Controller		016-362 Cont UI Fail-2 RAP………………………………………………………………………………..	2-164
016-210 Software Option (HDD Not Exist) RAP …………………………………………………….	2-139	016-364 Cont USB2.0 Host Fail RAP……………………………………………………………………	2-164
016-211 Software Option (System Memory Low) RAP……………………………………………	2-139	016-365 Cont USB2.0 Device Fail RAP ………………………………………………………………..	2-165
016-212 Software Option (Page Memory Low) RAP ………………………………………………	2-140	016-366 Cont HDD Fail-1 RAP ……………………………………………………………………………	2-165
016-213 Software Option (Printer PWB) RAP………………………………………………………..	2-140	016-367 Cont HDD Fail-2 RAP ……………………………………………………………………………	2-166
016-214 Software Option Fail (Fax CARD Not Exist) RAP ………………………………………	2-141	016-368 Cont Thumbnail Fail RAP……………………………………………………………………….	2-166
016-215 Software Option Fail (JPEG Board Not Exist) RAP ……………………………………	2-141	016-370 ESS Failure RAP…………………………………………………………………………………..	2-167
016-216 Software Option Fail (ExtMemory Not Exist) RAP ……………………………………..	2-142	016-371 ESS USB1.1 Host Failure RAP……………………………………………………………….	2-167
016-217 Software Option Fail (Controller ROM does not Support Printer Kit) RAP …….	2-142	016-372 Cont HDD FileSystem Fail-A RAP …………………………………………………………..	2-168
016-218 PostScript (PS) Kit not Installed RAP ………………………………………………………	2-143	016-373 Cont HDD FileSystem Fail-B RAP …………………………………………………………..	2-168
016-219 Software Option RAP…………………………………………………………………………….	2-143	016-374 Cont HDD FileSystem Fail-C RAP ………………………………………………………….	2-169
016-229 SW Option Failure RAP …………………………………………………………………………	2-144	016-375 Cont HDD FileSystem Fail-D RAP ………………………………………………………….	2-169
016-230 SW Option Failed — PS Image Log Kit (License Required) RAP…………………..	2-144	016-376 Cont HDD FileSystem Fail-E RAP ………………………………………………………….	2-170
016-231 SW Option Failed — (Image Ext PWB Not Exist) RAP …………………………………	2-145	016-377 Cont HDD FileSystem Fail-F RAP ………………………………………………………….	2-170
016-232 MRC HW Initialize RAP …………………………………………………………………………	2-145	016-378 Cont HDD FileSystem Fail-G RAP………………………………………………………….	2-171
016-233 SW Option Fail (USB Host Failed or Not Installed) RAP …………………………….	2-146	016-379 Cont HDD FileSystem Fail-H RAP ………………………………………………………….	2-171
016-234 XCP Out of Memory Error RAP ………………………………………………………………	2-146	016-380 Cont HDD FileSystem Fail-I RAP……………………………………………………………	2-172
016-235 XCP Internal Error RAP …………………………………………………………………………	2-147	016-381 Cont HDD FileSystem Fail-J RAP…………………………………………………………..	2-172
016-310 SSMM Job Log Full RAP ……………………………………………………………………….	2-147	016-382 Cont HDD FileSystem Fail-P RAP ………………………………………………………….	2-173
016-311 Scanner Install RAP………………………………………………………………………………	2-148	016-400 802.1x Authentication Failure RAP ………………………………………………………….	2-173
016-312 SW Option Fail (Hybrid Water Mark Not Exist) RAP…………………………………..	2-148	016-401 802.1x EAP Type Not Supported RAP……………………………………………………..	2-174
016-313 Hybrid Water Mark Setting Mismatch RAP ……………………………………………….	2-149	016-402 802.1x Authentication Failure by Timing Out RAP……………………………………..	2-174
016-314 Hybrid Water Mark Not Exist RAP …………………………………………………………..	2-149	016-403 802.1x Certificate Failure RAP………………………………………………………………..	2-175
016-315 IIT Interface RAP ………………………………………………………………………………….	2-150	016-404 802.1x Inside Failure RAP ……………………………………………………………………..	2-175
016-316 Page Memory Not Detected RAP ……………………………………………………………	2-150	016-405 Certificate DB File Error RAP………………………………………………………………….	2-176
016-317 Page Memory ErrorStandard RAP ………………………………………………………..	2-151	016-406 802.1x Client Certificate Failure RAP………………………………………………………	2-176
016-318 Page Memory ErrorOption RAP ……………………………………………………………	2-151	016-407 XCP Plug-in Security Exception RAP ………………………………………………………	2-177
016-320 Doc Conversion SW Error RAP ………………………………………………………………	2-152	016-408 XCP Invalid Plug-in RAP………………………………………………………………………..	2-177
016-321 Fax Module RAP…………………………………………………………………………………..	2-152	016-409 XCP Plug-in Version Incompatible RAP……………………………………………………	2-178
016-322 JBA Account Full RAP …………………………………………………………………………..	2-153	016-410 XCP Plug-in Property Invalid RAP …………………………………………………………..	2-178
016-323 B Formatting RAP …………………………………………………………………………………	2-153	016-411 XCP Unsupported Class Version RAP……………………………………………………..	2-179
016-325 Using Personal Certificate RAP ………………………………………………………………	2-154	016-412 XCP Plug-in Misc Error RAP…………………………………………………………………..	2-179
016-326 Cont-UI Cable Connection Fail RAP………………………………………………………..	2-154	016-450 SMB Host Name Duplicated RAP ……………………………………………………………	2-180
016-328 Cont-MCU Cable Connection Fail RAP …………………………………………………..	2-155	016-453 Dynamic DNS — IPv6 Address Dynamic Update Error RAP …………………………	2-180
016-330 Memory Diag Fail-1 RAP ……………………………………………………………………….	2-155	016-454 DNS Dynamic Update RAP…………………………………………………………………….	2-181
016-331 Memory Diag Fail-2 RAP ……………………………………………………………………….	2-156	016-455 SMTP Server Time-out RAP …………………………………………………………………..	2-181
016-332 Memory Diag Fail-3 RAP ……………………………………………………………………….	2-156	016-456 SMTP Time Asynchronous RAP ……………………………………………………………..	2-182
016-335 ROM Diag Fail-1 RAP……………………………………………………………………………	2-157	016-461 Under Non-Transmitted Image Log Stagnation RAP ………………………………….	2-182
016-336 ESS Program ROM Fail-2 RAP ………………………………………………………………	2-157	016-500 Downloader Fail RAP…………………………………………………………………………….	2-183
016-337 ESS ProgramROM Fail-3 RAP ……………………………………………………………….	2-158	016-502 ROM Write RAP ……………………………………………………………………………………	2-183
016-338 ESS FontROM Fail-1 RAP……………………………………………………………………..	2-158	016-503 SMTP Redirector RAP …………………………………………………………………………..	2-184
016-339 ESS FontROM Fail-2 RAP……………………………………………………………………..	2-159	016-504 Redirector POP Server RAP …………………………………………………………………..	2-184
016-340 ESS FontROM Fail-3 RAP……………………………………………………………………..	2-159	016-505 Redirector POP Authentication RAP………………………………………………………..	2-185
016-341 ESS FontROM Fail-4 RAP……………………………………………………………………..	2-160	016-506 Image Log RAP…………………………………………………………………………………….	2-185
016-342 ESS RTC Failure RAP …………………………………………………………………………..	2-160	016-507 Image Log Send RAP ……………………………………………………………………………	2-186
016-345 ESS NV-Memory Failure RAP ………………………………………………………………..	2-161	016-508 Image Log RAP…………………………………………………………………………………….	2-186
016-347 ESS PageMemory Failure RAP ………………………………………………………………	2-161	016-509 Image Log RAP…………………………………………………………………………………….	2-187
016-348 ESS PageMemory Failure-2 RAP……………………………………………………………	2-162	016-510 Image Log RAP…………………………………………………………………………………….	2-187
016-350 ESS EEPROM DIAG Failure 1 RAP ………………………………………………………..	2-162	016-511 Image Log RAP…………………………………………………………………………………….	2-188
016-351 ESS EEPROM DIAG Failure 2 RAP ………………………………………………………..	2-163	016-512 Image Log RAP…………………………………………………………………………………….	2-188
016-360 Cont UI Fail-1 RAP ……………………………………………………………………………….	2-163	016-513 SMTP Server Reception Error RAP …………………………………………………………	2-189
		016-514 XPS Error RAP……………………………………………………………………………………..	2-189

Initial Issue	07/2011	Status Indicator RAPs

WorkCentre 5335 Family Service Documentation		2-3

016-515 XPS Short of Memory RAP…………………………………………………………………….	2-190	016-583 Lock Folder Creation Failure RAP …………………………………………………………..	2-216
016-516 XPS Print Ticket Description Error RAP …………………………………………………..	2-190	016-584 Folder Creation Failure RAP …………………………………………………………………..	2-216
016-517 PS Booklet Illegal Color Mode Change RAP …………………………………………….	2-191	016-585 File Delete Failure RAP………………………………………………………………………….	2-217
016-518 PS Booklet Conflict WM RAP …………………………………………………………………	2-191	016-586 Lock Folder Delete Failure RAP………………………………………………………………	2-217
016-519 Device DV — Reached Limit RAP …………………………………………………………….	2-192	016-587 Folder Delete Failure RAP ……………………………………………………………………..	2-218
016-522 LDAP RAP …………………………………………………………………………………………..	2-192	016-588 Data Write-in Failure RAP………………………………………………………………………	2-218
016-523 LDAP RAP …………………………………………………………………………………………..	2-193	016-589 Data Read Failure RAP………………………………………………………………………….	2-219
016-524 LDAP RAP …………………………………………………………………………………………..	2-193	016-590 Data Reading Failure from FTP Server RAP ……………………………………………	2-219
016-525 LDAP RAP …………………………………………………………………………………………..	2-194	016-591 FTP Scan Filing Policy Injustice RAP ……………………………………………………..	2-220
016-526 LDAP RAP …………………………………………………………………………………………..	2-194	016-592 NEXTNAME.DAT File Access Error in FTP RAP………………………………………	2-220
016-527 LDAP RAP …………………………………………………………………………………………..	2-195	016-593 Internal Scan Error RAP…………………………………………………………………………	2-221
016-529 Remote Download Server Time-out RAP …………………………………………………	2-195	016-594 TYPE Command Failure RAP…………………………………………………………………	2-221
016-533 Kerberos Authentication Protocol Error 37 RAP ………………………………………..	2-196	016-595 Port Command Failure RAP……………………………………………………………………	2-222
016-534 LDAP RAP …………………………………………………………………………………………..	2-196	016-596 CDUP command failure in FTP RAP ………………………………………………………	2-222
016-535 Remote Download File Access Error RAP………………………………………………..	2-197	016-597 Same Name File Exists in FTP Server RAP …………………………………………….	2-223
016-536 Host Name Resolution Error in Remote Download RAP …………………………….	2-197	016-598 E-mail Message Oversize RAP……………………………………………………………….	2-223
016-537 Remote Download Server Connection Error RAP ……………………………………..	2-198	016-599 E-mail Message Oversize RAP……………………………………………………………….	2-224
016-538 Remote Download File Write Error RAP…………………………………………………..	2-198	016-600 Key Operator Authentication Locked RAP ………………………………………………..	2-224
016-539 LDAP RAP …………………………………………………………………………………………..	2-199	016-601 Illegal Access Detection RAP………………………………………………………………….	2-225
016-543 Attestation Agent Error 543 (REALM_UNKNOWN) RAP ……………………………	2-199	016-603 HDD not found Fail RAP ………………………………………………………………………..	2-225
016-545 Attestation Agent Error 545 (CLOCKSKEW_ERR) RAP …………………………….	2-200	016-604 Debug Log by System RAP ……………………………………………………………………	2-226
016-546 Attestation Agent Error 546 RAP …………………………………………………………….	2-200	016-605 Debug Log by ExtCont RAP……………………………………………………………………	2-226
016-548 Attestation Agent Error 548 (UNREGISTERED_DEVICE) RAP…………………..	2-201	016-700 Password is Under Minimum RAP…………………………………………………………..	2-227
016-553 Attestation Agent Error 553 (VERSION_MISMATCH) RAP ………………………..	2-201	016-701 ART EX Memory Expended RAP…………………………………………………………….	2-227
016-554 Attestation Agent Error 554 (CONFIGRATION_ERROR) RAP ……………………	2-202	016-702 Out of Page Buffer RAP …………………………………………………………………………	2-228
016-555 Attestation Agent Error 555 (SERVICE_ISNOT_WORKING) RAP ………………	2-202	016-703 E-mail To Invalid Box RAP……………………………………………………………………..	2-228
016-556 Attestation Agent Error 556 (SERVICE_IS_PROCESSING) RAP………………..	2-203	016-704 Mailbox Full RAP…………………………………………………………………………………..	2-229
016-557 Attestation Agent Error 557 (INTERNAL_ERROR) RAP …………………………….	2-203	016-705 Secure Print RAP………………………………………………………………………………….	2-229
016-558 Attestation Agent Error 558 (MISC_ERR) RAP …………………………………………	2-204	016-706 Maximum Users Exceeded RAP……………………………………………………………..	2-230
016-559 Remote Download Parameter Error RAP …………………………………………………	2-204	016-707 Sample Print RAP …………………………………………………………………………………	2-230
016-560 Attestation Agent Error 560 RAP …………………………………………………………….	2-205	016-708 HDD Full Annotation/Watermark RAP ……………………………………………………..	2-231
016-562 Attestation Agent Error 562 RAP …………………………………………………………….	2-205	016-709 ART EX Command RAP ………………………………………………………………………..	2-231
016-563 ImageLog Memory Full (Exp. Kit) RAP …………………………………………………….	2-206	016-710 Delayed Print RAP ………………………………………………………………………………..	2-232
016-564 Remote Download Server Authentication Failed RAP………………………………..	2-206	016-711 E-mail Transmission Size Limit RAP………………………………………………………..	2-232
016-565 Backup Restore Error RAP …………………………………………………………………….	2-207	016-712 Panther Capacity (I-Formatted) RAP ……………………………………………………….	2-233
016-566 NVM Backup Restore Condition Error RAP………………………………………………	2-207	016-713 Security Box Password RAP…………………………………………………………………..	2-233
016-567 NVM Backup Capacity Full RAP……………………………………………………………..	2-208	016-714 Security Box Enable RAP ………………………………………………………………………	2-234
016-568 NVM Backup Restore Failed RAP …………………………………………………………..	2-208	016-715 ESCP Form Invalid Password RAP …………………………………………………………	2-234
016-569 Attestation Agent Error 569 RAP …………………………………………………………….	2-209	016-716 TIFF Data Overflow RAP ……………………………………………………………………….	2-235
016-570 Job Ticket Out of Memory RAP ………………………………………………………………	2-209	016-717 Fax/affix Send RAP……………………………………………………………………………….	2-235
016-571 Job Ticket Parameter Mismatch RAP ………………………………………………………	2-210	016-718 PCL6 Memory RAP……………………………………………………………………………….	2-236
016-572 Job Ticket Media Error RAP …………………………………………………………………..	2-210	016-719 Out of PCL Memory RAP ……………………………………………………………………….	2-236
016-573 Job Ticket Parse Error RAP……………………………………………………………………	2-211	016-720 PCL Command RAP ……………………………………………………………………………..	2-237
016-574 Host Name Error RAP……………………………………………………………………………	2-211	016-721 Other Errors RAP ………………………………………………………………………………….	2-237
016-575 DNS Server Error in FTP RAP………………………………………………………………..	2-212	016-722 Staple Position RAP………………………………………………………………………………	2-238
016-576 Server Connection Error in FTP RAP ………………………………………………………	2-212	016-723 Punch Position Error RAP………………………………………………………………………	2-238
016-577 FTP Service RAP………………………………………………………………………………….	2-213	016-724 Staple Position RAP………………………………………………………………………………	2-239
016-578 Login/Password Error RAP …………………………………………………………………….	2-213	016-725 B-Formatter Image RAP…………………………………………………………………………	2-239
016-579 Scanning Picture Error RAP …………………………………………………………………..	2-214	016-726 PDL Auto Switch RAP……………………………………………………………………………	2-240
016-580 File Name Acquisition Failure RAP………………………………………………………….	2-214	016-727 Printer Request RAP……………………………………………………………………………..	2-240
016-581 File Name Suffix Limit Error RAP…………………………………………………………….	2-215	016-728 TIFF Data Unsupported RAP ………………………………………………………………….	2-241
016-582 File Creation Failure RAP ………………………………………………………………………	2-215	016-729 TIFF Data Size RAP………………………………………………………………………………	2-241

Status Indicator RAPs	07/2011	Initial Issue

	2-4	WorkCentre 5335 Family Service Documentation

016-730 ART Command Unsupported RAP ………………………………………………………….	2-242	016-782 Scan Server Login Error RAP ………………………………………………………………..	2-268
016-731 TIFF Data Invalid RAP …………………………………………………………………………..	2-242	016-783 Invalid Server Path RAP ……………………………………………………………………….	2-268
016-732 Form Not Registered RAP ……………………………………………………………………..	2-243	016-784 Server Write Error RAP…………………………………………………………………………	2-269
016-733 Destination Address RAP ………………………………………………………………………	2-243	016-785 Server HD Full RAP ……………………………………………………………………………..	2-269
016-734 Destination Report Output Error RAP ……………………………………………………..	2-244	016-786 HD Full-Scan Write Error RAP ………………………………………………………………..	2-270
016-735 Updating Job Template RAP ………………………………………………………………….	2-244	016-787 Invalid Server IP ADD RAP……………………………………………………………………	2-270
016-736 Remote Directory Lock Error RAP ………………………………………………………….	2-245	016-787 Invalid Server IP Address RAP ………………………………………………………………	2-271
016-737 Remote Lock Directory Remove Error RAP……………………………………………..	2-245	016-788 Retrieve to Browser Failure RAP …………………………………………………………….	2-271
016-738 PS Booklet Output Size Illegal RAP…………………………………………………………	2-246	016-789 HD Full — Job Memory RAP……………………………………………………………………	2-272
016-739 Mismatch Between PS Booklet and Output RAP……………………………………….	2-246	016-790 E-mail Fragment Over RAP ……………………………………………………………………	2-272
016-740 PS Booklet Output Tray Incorrect RAP…………………………………………………….	2-247	016-791 File Retrieve Fail RAP…………………………………………………………………………..	2-273
016-741 Cannot Shift to Download Mode Failure RAP……………………………………………	2-247	016-792 Specified Job Not Found RAP ………………………………………………………………..	2-273
016-742 Download Data Product ID Error RAP ……………………………………………………..	2-248	016-793 MF I/O HD Full RAP………………………………………………………………………………	2-274
016-743 Download Data Model Mismatch RAP……………………………………………………..	2-248	016-794 Media Reader Not Installed RAP …………………………………………………………….	2-274
016-744 Download Data CheckSum Error RAP …………………………………………………….	2-249	016-795 Media Reader Format Error RAP…………………………………………………………….	2-275
016-745 XPJL Soft Failure RAP…………………………………………………………………………..	2-249	016-796 Document Insert Operation Error RAP……………………………………………………..	2-275
016-746 Unsupported PDF File RAP ……………………………………………………………………	2-250	016-797 Media Reader Image File Read Error RAP……………………………………………….	2-276
016-747 Insufficient Memory RAP ……………………………………………………………………….	2-250	016-798 No Trust Marking Option RAP…………………………………………………………………	2-276
016-748 HDD Full RAP ………………………………………………………………………………………	2-251	016-799 Print Instruction Failure RAP…………………………………………………………………..	2-277
016-749 JCL Syntax Error RAP …………………………………………………………………………..	2-251	016-910 Required Resource Not Ready (IOTsc detect) RAP …………………………………..	2-277
016-750 Print Job RAP ………………………………………………………………………………………	2-252	016-911 Multi-Paper Required On A Single Tray RAP …………………………………………..	2-278
016-751 PDF Error RAP …………………………………………………………………………………….	2-252	016-940 Duplex Output Side 1 and 2 Size Difference RAP ……………………………………..	2-278
016-752 PDF Memory Limit RAP…………………………………………………………………………	2-253	016-941 Booklet Mixed-in-Size Image Detected RAP……………………………………………..	2-279
016-753 PDF PassWord Mismatch RAP ………………………………………………………………	2-253	016-942 Duplex Size Difference Between Side 1 and 2 RAP …………………………………..	2-279
016-754 PDF LZW Not Installed RAP…………………………………………………………………..	2-254	016-943 Insert doc Duplex Mix Size NG RAP………………………………………………………..	2-280
016-755 PDF Print Prohibited RAP………………………………………………………………………	2-254	016-944 Documents Merged NG RAP ………………………………………………………………….	2-280
016-756 Deuteron-Prohibit Service RAP ………………………………………………………………	2-255	016-945 Insert Doc Duplex Print NG RAP …………………………………………………………….	2-281
016-757 Auditron-Invalid User RAP ……………………………………………………………………..	2-255	016-946 Insert Doc NG RAP ……………………………………………………………………………….	2-281
016-758 Auditron-Disabled Function RAP …………………………………………………………….	2-256	016-947 APS No Destination Error RAP ……………………………………………………………….	2-282
016-759 Auditron-Reached Limit RAP ………………………………………………………………….	2-256	016-948 Small Book Action NG RAP ……………………………………………………………………	2-282
016-760 PS Decompose Failure RAP…………………………………………………………………..	2-257	016-949 Insert Mix Doc NG RAP …………………………………………………………………………	2-283
016-761 FIFO Empty RAP ………………………………………………………………………………….	2-257	016-981 HDD Access Failure RAP ………………………………………………………………………	2-283
016-762 Print LANG Not Installed RAP ………………………………………………………………..	2-258	016-982 HDD Access Error 2 RAP ………………………………………………………………………	2-284
016-763 POP Server Not Found RAP…………………………………………………………………..	2-258	016-983 Image Log HDD Full RAP ………………………………………………………………………	2-284
016-764 SMTP Server Connect Error RAP……………………………………………………………	2-259	016-985 Data Size Over Flow (Scan to E-mail) RAP ………………………………………………	2-285
016-765 SMTP Server HD Full RAP …………………………………………………………………….	2-259	Chain 018 — Network
016-766 SMTP Server File System Error RAP	2-260
018-400 IPSEC Error (Configuration Mismatch) RAP	2-287
016-767 Invalid E-mail Address RAP	2-260
018-401 Inconsistent SIP Configuration RAP	2-287
016-768 Invalid Sender Address RAP	2-261
018-402 SIP Server Communication Fail RAP	2-288
016-769 SMTP Server Unsupported DSN RAP	2-261
018-403 SIP Registration Fail (Authentication) RAP	2-288
016-770 FAX Function Cancelled RAP	2-262
018-404 SIP Registration Fail (Other) RAP	2-289
016-771 Scan Data Repository Error (DNS Address) RAP	2-262
018-500 CA Message Receiver Boot Error (S_cert lost) RAP	2-289
016-772 Scan Data Repository ERR (DNS Library) RAP	2-263
018-501 CA Server Connection Error RAP	2-290
016-773 Invalid IP Address RAP	2-263
018-502 Login Failure in SMB RAP	2-290
016-774 HD Full — Compression Convert RAP	2-264
018-503 CA Message Receiver Timeout RAP	2-291
016-775 HD Full — Image Convert RAP	2-264
018-504 CA Session ID Mismatch RAP	2-291
016-776 Image Convert Error RAP	2-265
018-505 SMB-DOS Protocol Error RAP	2-292
016-777 HD Access ERR-Image Convert RAP	2-265
018-506 CA Field ID Mismatch RAP	2-292
016-778 HD Full — Scan Image Convert RAP	2-266
018-507 CA Credential Error RAP	2-293
016-779 Scan Image Conversion Error RAP	2-266
018-508 CA Server Fatal Error RAP	2-293
016-780 HD Access ERR-Image Convert RAP	2-267
018-509 Template Parameter Conflict RAP	2-294
016-781 Scan Server Connect Error RAP	2-267


Initial Issue	07/2011	Status Indicator RAPs

WorkCentre 5335 Family Service Documentation		2-5

018-510 Host Name Solution Error in BMLinkS RAP ……………………………………………..	2-294	018-583 NW Server Disk Error RAP …………………………………………………………………….	2-320
018-511 DNS Server Un-sets Up in BMLinkS RAP ………………………………………………..	2-295	018-584 NW Server Access Fail RAP…………………………………………………………………..	2-321
018-512 Service Connect Error in BMLinkS RAP …………………………………………………..	2-295	018-585 Netware Error in Use RAP ……………………………………………………………………..	2-321
018-513 BMLinkS Service Not Found RAP …………………………………………………………..	2-296	018-586 Netware Login Fail RAP…………………………………………………………………………	2-322
018-514 BMLinkS Access-Right-Violation RAP ……………………………………………………..	2-296	018-587 File Duplication Fail RAP ……………………………………………………………………….	2-322
018-515 BMLinkS Storage-Access-Error RAP……………………………………………………….	2-297	018-588 Scan Filing Policy Invalid RAP………………………………………………………………..	2-323
018-516 BMLinkS Unsupported-attribute RAP ………………………………………………………	2-297	018-589 NEXTNAME.DAT Error RAP…………………………………………………………………..	2-323
018-517 BMLinkS Storage-Full RAP…………………………………………………………………….	2-298	018-590 Same Name Exists RAP ………………………………………………………………………..	2-324
018-518 BMLinkS Operation-Not-Available RAP……………………………………………………	2-298	018-591 File Name Suffix Limit Over RAP…………………………………………………………….	2-324
018-519 BMLinkS Unknown-error RAP ………………………………………………………………..	2-299	018-592 Lock Folder Create Fail RAP ………………………………………………………………….	2-325
018-520 Internal Error in BMLinkS Scan RAP ……………………………………………………….	2-299	018-593 Lock Folder Delete Fail RAP…………………………………………………………………..	2-325
018-521 Request Send Failure in BMLinkS RAP……………………………………………………	2-300	018-595 LDAP Protocol Error 595 RAP ………………………………………………………………..	2-326
018-522 Response Receive Failure in BMLinkS RAP …………………………………………….	2-300	018-596 LDAP Protocol Error 596 RAP ………………………………………………………………..	2-326
018-523 Image Send Failure in BMLinkS RAP ………………………………………………………	2-301	018-701 LDAP Protocol Error 01 RAP ………………………………………………………………….	2-327
018-524 Invalid Device Network Setting RAP………………………………………………………..	2-301	018-702 LDAP Protocol Error 02 RAP ………………………………………………………………….	2-327
018-525 HDD Full or HDD Access Error RAP ……………………………………………………….	2-302	018-703 LDAP Protocol Error 03 RAP ………………………………………………………………….	2-328
018-526 Rejected to be Refresh RAP…………………………………………………………………..	2-302	018-704 LDAP Protocol Error 04 RAP ………………………………………………………………….	2-328
018-527 JT Monitor Internal Error RAP…………………………………………………………………	2-303	018-705 LDAP Protocol Error 05 RAP ………………………………………………………………….	2-329
018-528 Soap Request Error RAP……………………………………………………………………….	2-303	018-706 LDAP Protocol Error 06 RAP ………………………………………………………………….	2-329
018-529 Duplicate Scan Request RAP …………………………………………………………………	2-304	018-707 LDAP Protocol Error 07 RAP ………………………………………………………………….	2-330
018-530 Authentication Error RAP……………………………………………………………………….	2-304	018-708 LDAP Protocol Error 08 RAP ………………………………………………………………….	2-330
018-531 Failed to Create a New Job RAP …………………………………………………………….	2-305	018-710 LDAP Protocol Error 09 RAP ………………………………………………………………….	2-331
018-532 Too Many Jobs to Create a New Job RAP ……………………………………………….	2-305	018-711 LDAP Protocol Error 11 RAP ………………………………………………………………….	2-331
018-543 Shared Name Error in SMB Server RAP ………………………………………………….	2-306	018-712 LDAP Protocol Error 12 RAP ………………………………………………………………….	2-332
018-547 Number Restriction Over of SMB Scan Users RAP……………………………………	2-306	018-713 LDAP Protocol Error 13 RAP ………………………………………………………………….	2-332
018-556 HTTP Server Script Error RAP ……………………………………………………………….	2-307	018-714 LDAP Protocol Error 14 RAP ………………………………………………………………….	2-333
018-557 HTTP Invalid Char in Filename RAP ……………………………………………………….	2-307	018-716 LDAP Protocol Error 16 RAP ………………………………………………………………….	2-333
018-558 HTTP File Not Found RAP……………………………………………………………………..	2-308	018-717 LDAP Protocol Error 17 RAP ………………………………………………………………….	2-334
018-559 HTTP File Duplication Fail RAP………………………………………………………………	2-308	018-718 LDAP Protocol Error 18 RAP ………………………………………………………………….	2-334
018-560 HTTP Server Login Fail RAP ………………………………………………………………….	2-309	018-719 LDAP Protocol Error 19 RAP ………………………………………………………………….	2-335
018-561 HTTP Server Not Found RAP…………………………………………………………………	2-309	018-720 LDAP Protocol Error 20 RAP ………………………………………………………………….	2-335
018-562 HTTP Client Error RAP ………………………………………………………………………….	2-310	018-721 LDAP Protocol Error 21 RAP ………………………………………………………………….	2-336
018-563 HTTP Server Error RAP…………………………………………………………………………	2-310	018-725 Kerberos Authentication Protocol Error (22) RAP………………………………………	2-336
018-564 Host Name Solution Error in HTTP RAP ………………………………………………….	2-311	018-726 Kerberos Authentication Protocol Error (70) RAP………………………………………	2-337
018-565 Proxy Name Solution Error in HTTP RAP…………………………………………………	2-311	018-727 Kerberos Authentication Protocol Error (71) RAP………………………………………	2-337
018-566 Server Connect Error in HTTP RAP ………………………………………………………..	2-312	018-728 Kerberos Authentication Protocol Error (72) RAP………………………………………	2-338
018-567 HTTP Server Access Fail RAP ……………………………………………………………….	2-312	018-732 LDAP Protocol Error 32 RAP ………………………………………………………………….	2-338
018-568 HTTP Server SSL Access Fail RAP ………………………………………………………..	2-313	018-733 LDAP Protocol Error 33 RAP ………………………………………………………………….	2-339
018-569 HTTP Server Certificate Fail RAP……………………………………………………………	2-313	018-734 LDAP Protocol Error 34 RAP ………………………………………………………………….	2-339
018-570 HTTP Certificate Fail RAP ……………………………………………………………………..	2-314	018-735 LDAP Protocol Error 35 RAP ………………………………………………………………….	2-340
018-571 Internal Error in Scan RAP……………………………………………………………………..	2-314	018-736 LDAP Protocol Error 36 RAP ………………………………………………………………….	2-340
018-572 Invalid Char in Context RAP …………………………………………………………………..	2-315	018-748 LDAP Protocol Error 48 RAP ………………………………………………………………….	2-341
018-573 Invalid Char in Server RAP …………………………………………………………………….	2-315	018-749 LDAP Protocol Error 49 RAP ………………………………………………………………….	2-341
018-574 Invalid Char in Volume RAP …………………………………………………………………..	2-316	018-750 LDAP Protocol Error 50 RAP ………………………………………………………………….	2-342
018-575 Invalid Char in Login RAP………………………………………………………………………	2-316	018-751 LDAP Protocol Error 51 RAP ………………………………………………………………….	2-342
018-576 Invalid Char in Path RAP ……………………………………………………………………….	2-317	018-752 LDAP Protocol Error 52 RAP ………………………………………………………………….	2-343
018-577 Invalid Char in File RAP…………………………………………………………………………	2-317	018-753 LDAP Protocol Error 53 RAP ………………………………………………………………….	2-343
018-578 NW Server Not Found RAP ……………………………………………………………………	2-318	018-754 LDAP Protocol Error 54 RAP ………………………………………………………………….	2-344
018-579 NW Server Disk Full RAP ………………………………………………………………………	2-318	018-764 LDAP Protocol Error 64 RAP ………………………………………………………………….	2-344
018-580 Netware Invalid Volume RAP………………………………………………………………….	2-319	018-765 LDAP Protocol Error RAP ………………………………………………………………………	2-345
018-581 Netware Invalid Path RAP ……………………………………………………………………..	2-319	018-766 LDAP Protocol Error 66 RAP ………………………………………………………………….	2-345
018-582 Access Right Fail RAP…………………………………………………………………………..	2-320	018-767 LDAP Protocol Error 67 RAP ………………………………………………………………….	2-346

Status Indicator RAPs	07/2011	Initial Issue

	2-6	WorkCentre 5335 Family Service Documentation

018-768 LDAP Protocol Error 68 RAP ………………………………………………………………….	2-346
018-769 LDAP Protocol Error 69 RAP ………………………………………………………………….	2-347
018-770 LDAP Protocol Error 70 RAP ………………………………………………………………….	2-347
018-771 LDAP Protocol Error 71 RAP ………………………………………………………………….	2-348
018-780 LDAP Protocol Error 80 RAP ………………………………………………………………….	2-348
018-781 LDAP Protocol Error 81 RAP ………………………………………………………………….	2-349
018-782 LDAP Protocol Error 82 RAP ………………………………………………………………….	2-349
018-783 LDAP Protocol Error 83 RAP ………………………………………………………………….	2-350
018-784 LDAP Protocol Error 84 RAP ………………………………………………………………….	2-350
018-785 LDAP Protocol Error 85 RAP ………………………………………………………………….	2-351
018-786 LDAP Protocol Error 86 RAP ………………………………………………………………….	2-351
018-787 LDAP Protocol Error 87 RAP ………………………………………………………………….	2-352
018-788 LDAP Protocol Error 88 RAP ………………………………………………………………….	2-352
018-789 LDAP Protocol Error 89 RAP ………………………………………………………………….	2-353
018-790 LDAP Protocol Error 90 RAP ………………………………………………………………….	2-353
018-791 LDAP Protocol Error 91 RAP ………………………………………………………………….	2-354
018-792 LDAP Protocol Error 92 RAP ………………………………………………………………….	2-354
018-793 LDAP Protocol Error 93 RAP ………………………………………………………………….	2-355
018-794 LDAP Protocol Error 94 RAP ………………………………………………………………….	2-355
018-795 LDAP Protocol Error 95 RAP ………………………………………………………………….	2-356
018-796 LDAP Protocol Error 96 RAP ………………………………………………………………….	2-356
018-797 LDAP Protocol Error 97 RAP ………………………………………………………………….	2-357

Chain 021 — FDI

021-215 Invalid Accessory Type RAP………………………………………………………………….	2-359
021-360 Accessory Fail RAP ………………………………………………………………………………	2-359
021-515 Wrong M/C Type Code RAP…………………………………………………………………..	2-360
021-516 Wrong Serial Number RAP …………………………………………………………………….	2-360
021-523 Internal Error RAP…………………………………………………………………………………	2-361
021-524 Inconsistency of Installation Status RAP ………………………………………………….	2-361
021-525 Inconsistency of Withdrawal Status RAP………………………………………………….	2-362
021-528 Communication Setting Error RAP ………………………………………………………….	2-362
021-733 Accessory Error RAP ……………………………………………………………………………	2-363
021-941 Scan Service Paused By Disable RAP …………………………………………………….	2-363
021-942 Scan Service Paused By Color Mode RAP ………………………………………………	2-364
021-943	Print Service Paused By Disable RAP……………………………………………………..	2-364
021-944	Print Service Paused By Color Mode RAP ……………………………………………….	2-365
021-945	Service Paused By Disable RAP …………………………………………………………….	2-365
021-946	Service Paused By Color Mode RAP……………………………………………………….	2-366

Chain 024 — Controller Communications

024-340 IOT-ESS Communication 1 RAP …………………………………………………………….	2-367
024-341 IOT-ESS Communication 2 RAP …………………………………………………………….	2-367
024-342 IOT-ESS Communication 3 RAP …………………………………………………………….	2-368
024-343 IOT-ESS Communication 4 RAP …………………………………………………………….	2-368
024-345 IOT-ESS Communication 5 RAP …………………………………………………………….	2-369
024-346 IOT-ESS Communication 6	RAP …………………………………………………………….	2-369
024-347 IOT-ESS Communication 7	RAP …………………………………………………………….	2-370
024-348	IOT-ESS Communication 8	RAP …………………………………………………………….	2-370
024-349	IOT-ESS Communication 9	RAP …………………………………………………………….	2-371
024-350	IOT-ESS Communication 10 RAP …………………………………………………………..	2-371
024-351	IOT-ESS Communication 11 RAP …………………………………………………………..	2-372

024-352 IOT-ESS Communication 12 RAP …………………………………………………………..	2-372
024-353 IOT-ESS Communication 13 RAP …………………………………………………………..	2-373
024-354 IOT-ESS Communication 14 RAP …………………………………………………………..	2-373
024-355 IOT-ESS Communication 15 RAP …………………………………………………………..	2-374
024-356 IOT-ESS Communication 16 RAP …………………………………………………………..	2-374
024-357 IOT-ESS Communication 17 RAP …………………………………………………………..	2-375
024-358 IOT-ESS Communication 18 RAP …………………………………………………………..	2-375
024-359 IOT-ESS Communication 19 RAP …………………………………………………………..	2-376
024-360 IOT-ESS Initialization RAP……………………………………………………………………..	2-376
024-361 Invalid IOT Paper Size RAP……………………………………………………………………	2-377
024-362 Page Sync Start RAP…………………………………………………………………………….	2-377
024-363 Page Sync Stop RAP …………………………………………………………………………….	2-378
024-364 DMA Transfer RAP ……………………………………………………………………………….	2-378
024-365 Overflow Loop Back Write RAP ………………………………………………………………	2-379
024-366 JBIG Library Other Failure RAP………………………………………………………………	2-379
024-367 Decompression Synchronization RAP ……………………………………………………..	2-380
024-368 PCI RAP………………………………………………………………………………………………	2-380
024-370 Marker Code Detection RAP…………………………………………………………………..	2-381
024-371 IOT-ESS Communication Fail 21 RAP…………………………………………………….	2-381
024-372 IOT-ESS Communication Fail 22 RAP…………………………………………………….	2-382
024-373 IOT-ESS Communication Fail 23 RAP…………………………………………………….	2-382
024-374 Registration Con PLL Parameter Fail RAP ………………………………………………	2-383
024-375 IOT-ESS Communication Fail 24 RAP…………………………………………………….	2-383
024-376 IOT-ESS Communication Fail 25 RAP…………………………………………………….	2-384
024-600 Billing Master Counter RAP ……………………………………………………………………	2-384
024-601 Billing Backup Counter 1 RAP ………………………………………………………………..	2-385
024-602 Billing Backup Counter 2 RAP ………………………………………………………………..	2-385
024-603 Software Key Master Counter RAP………………………………………………………….	2-386
024-604 Software Key Backup Counter 1 RAP………………………………………………………	2-386
024-605 Software Key Backup Counter 2 RAP………………………………………………………	2-387
024-606	Billing Meter Type Master Counter RAP ………………………………………………….	2-387
024-607 Billing Meter Type Backup Counter 1 RAP ……………………………………………..	2-388
024-608 Billing Meter Type Backup Counter 2 RAP ……………………………………………..	2-388
024-609 Billing Count Type Master Counter RAP………………………………………………….	2-389
024-610 Billing Count Type Backup Counter 1 RAP……………………………………………..	2-389
024-611 Billing Count Type Backup Counter 2 RAP……………………………………………..	2-390
024-612 Modal Break Point Master Counter RAP………………………………………………….	2-390
024-613 Modal Break Point Backup Counter 1 RAP………………………………………………	2-391
024-614 Modal Break Point Backup Counter 2 RAP………………………………………………	2-391
024-700 Memory Shortage or HDD Not Mounted RAP……………………………………………	2-392
024-701	Invalid Instruction of Face Inversion RAP ………………………………………………..	2-392
024-702 Paper Jam RAP …………………………………………………………………………………..	2-393
024-742 Print Booklet Sheets Counts Over RAP …………………………………………………..	2-393
024-746	Print Request Failure-Paper RAP …………………………………………………………..	2-394
024-747	Print Instruction Fail RAP ………………………………………………………………………	2-394
024-748 Bates Numbering Digit Over RAP…………………………………………………………..	2-395
024-775	Print Booklet Sheets Counts Over (Not Field Attachment) RAP ………………….	2-395
024-900 Upper Tray Out Of Place……………………………………………………………………….	2-396
024-910 Tray 1 Size Mismatch RAP ……………………………………………………………………	2-396
024-911 Tray 2 Size Mismatch RAP ……………………………………………………………………	2-397
024-912 Tray 3 Size Mismatch RAP ……………………………………………………………………	2-397
024-913 Tray 4 Size Mismatch RAP ……………………………………………………………………	2-398

Initial Issue	07/2011	Status Indicator RAPs

WorkCentre 5335 Family Service Documentation	2-7

024-916 Mix Full Stack RAP ……………………………………………………………………………….	2-398
024-917 Stacker Tray Staple Set Over Count RAP ………………………………………………..	2-399
024-926 Puncher Waste Bin Not Set RAP…………………………………………………………….	2-399
024-928 (Integrated Office Finisher) Scratch Sheet Compile RAP ……………………………	2-400
024-928 (Finisher LX) Scratch Sheet Compile RAP ……………………………………………….	2-400
024-934 Paper Type Mismatch RAP……………………………………………………………………	2-401
024-936 Tray 2 Paper Mismatch RAP …………………………………………………………………	2-401
024-937 Tray 3 Paper Mismatch RAP …………………………………………………………………	2-402
024-938 OHP Kind Mismatch at Tray 4 (Not white frame OHP) RAP……………………….	2-402
024-939 OHP Kind Mismatch (Not white frame OHP) RAP…………………………………….	2-403
024-942 Booklet Sheet Over Count RAP………………………………………………………………	2-403
024-943 Booklet Low Staple RAP………………………………………………………………………..	2-404
024-946 Tray 1 Position RAP………………………………………………………………………………	2-404
024-947 Tray 2 Position RAP………………………………………………………………………………	2-405
024-948 Tray 3 Position RAP………………………………………………………………………………	2-405
024-949 Tray 4 Position RAP………………………………………………………………………………	2-406
024-950 Tray 1 No Paper RAP ……………………………………………………………………………	2-406
024-951 Tray 2 No Paper RAP ……………………………………………………………………………	2-407
024-952 Tray 3 No Paper RAP ……………………………………………………………………………	2-407
024-953 Tray 4 No Paper RAP ……………………………………………………………………………	2-408
024-954 Tray 5 No Paper RAP ……………………………………………………………………………	2-408
024-959 Tray 1 Size Mismatch RAP …………………………………………………………………….	2-409
024-960 Tray 2 Size Mismatch RAP …………………………………………………………………….	2-409
024-961 Tray 3 Size Mismatch RAP …………………………………………………………………….	2-410
024-962 Tray 4 Paper Size Mismatch RAP …………………………………………………………..	2-410
024-963 Finisher Punch DustBox Full RAP ………………………………………………………….	2-411
024-965 ATS/APS Paper (IOT Detect) RAP ………………………………………………………….	2-411
024-966 ATS/APS Destination RAP …………………………………………………………………….	2-412
024-967 Mixed Width Paper (Stapler Job) RAP……………………………………………………..	2-412
024-968 Stapler/Punch Concurrence RAP ……………………………………………………………	2-413
024-969 Different Width Mix Punch RAP ………………………………………………………………	2-413
024-976 Staple Status Failed RAP ………………………………………………………………………	2-414
024-977 Stapler Feed Ready RAP……………………………………………………………………….	2-414
024-979 Low Staples RAP (Integrated Finisher)…………………………………………………….	2-415
024-979 Low Staples RAP (Finisher LX) ………………………………………………………………	2-415
024-980 Stacker Tray Full RAP …………………………………………………………………………..	2-416
024-982 Finisher Stacker Tray Lower Safety RAP …………………………………………………	2-416
024-984 Booklet Low Staple Front RAP ……………………………………………………………….	2-417
024-989 Booklet Low Staple R RAP ……………………………………………………………………	2-417
024-990 Punch Dust Full RAP ……………………………………………………………………………	2-418

Chain 025 — HDD

025-596	Diagnostic HDD Maintenance RAP …………………………………………………………	2-419
025-597	Diagnostic HDD Initialize RAP ………………………………………………………………..	2-419

Chain 026 — Scan; Controller

026-400 Exceed the Number of Connection of USB Host Fail RAP …………………………	2-421
026-700 LDAP Protocol MAX Error RAP ………………………………………………………………	2-421
026-701	Address Book Request Overflow RAP……………………………………………………..	2-422
026-702	Address Book Directory Service Overflow RAP…………………………………………	2-422
026-703	Abort with Logout RAP………………………………………………………………………….	2-423
026-704	DocuWorks Error RAP …………………………………………………………………………..	2-423

026-705 DocuWorks Short of Memory RAP…………………………………………………………..	2-424
026-706 DocuWorks Print Prohibited RAP…………………………………………………………….	2-424
026-707 DocuWorks Unlock Failed RAP ………………………………………………………………	2-425
026-708 URL Data Size Over RAP ………………………………………………………………………	2-425
026-709 URL HDD Full RAP ……………………………………………………………………………….	2-426
026-710 S/MIME Unsupported Cipher Fail RAP…………………………………………………….	2-426
026-711 Multi-Page File Size Over Limit RAP ……………………………………………………….	2-427
026-712 HTTP Out Job Overlap Error RAP …………………………………………………………..	2-427
026-713	Could Not Detect Proxy Server Automatically RAP …………………………………..	2-428
026-714 Could Not Connect to Xerox Server or Proxy RAP ……………………………………	2-428
026-715 Connection to Xerox Server has Timed Out RAP ……………………………………..	2-429
026-716 An Invalid State Message Received from Server RAP ………………………………	2-429
026-717 Invalid Network Settings Were Found RAP ……………………………………………..	2-430
026-718 PS Print Instruction Fail RAP ………………………………………………………………….	2-430
026-719	Internal Error in Scan RAP…………………………………………………………………….	2-431
026-720 Media Full RAP ……………………………………………………………………………………	2-431
026-721 Media Access Fail RAP…………………………………………………………………………	2-432
026-722 Media Format Fail RAP…………………………………………………………………………	2-432
026-723 Media Access Fail RAP…………………………………………………………………………	2-433
026-726	Options Inconsistent RAP ……………………………………………………………………..	2-433
026-727	Media Filepath Fail RAP ……………………………………………………………………….	2-434
026-728 WSD Scan Network Access Fail RAP……………………………………………………..	2-434
026-729 WSD Scan Data Transfer Fail RAP ………………………………………………………..	2-435
026-730	Can’t Detect Paper Size Of Specified Tray RAP……………………………………….	2-435

Chain 027 — Network

027-400 Net Off Line RAP…………………………………………………………………………………..	2-437
027-442 Duplicate IP Address RAP ……………………………………………………………………..	2-437
027-443 DNS Renewal Failure of Dynamic RAP ……………………………………………………	2-438
027-444 Duplicate IP Address RAP ……………………………………………………………………..	2-438
027-445 Illegal IP Address RAP…………………………………………………………………………..	2-439
027-446 Duplicate IP Address RAP ……………………………………………………………………..	2-439
027-447 Duplicate IP Address RAP ……………………………………………………………………..	2-440
027-452 Duplicate IP Address RAP ……………………………………………………………………..	2-440
027-500 SMTP Server Mail I/O RAP…………………………………………………………………….	2-441
027-501 POP Server RAP…………………………………………………………………………………..	2-441
027-502 POP Authentication RAP ……………………………………………………………………….	2-442
027-503 POP Server Communication Timeout RAP……………………………………………….	2-442
027-504 Invalid Response Reception from SMTP Server RAP ………………………………..	2-443
027-513 SMB Scan Client RAP……………………………………………………………………………	2-443
027-514 Host Name Resolution with SMB Scan Fails RAP……………………………………..	2-444
027-515 DNS Server is Not Set with SMB Scan RAP……………………………………………..	2-444
027-516 Server Connection Error in SMB RAP ……………………………………………………..	2-445
027-518 Login/Password Error RAP …………………………………………………………………….	2-445
027-519 Scanning Picture Preservation Place Error in SMB RAP……………………………	2-446
027-520 File Name Acquisition Failure RAP ………………………………………………………….	2-446
027-521 File Name Suffix Limit Over in SMB RAP ………………………………………………..	2-447
027-522 File Creation Failure RAP ………………………………………………………………………	2-447
027-523 SMB Scan Lock Folder Creation Failure RAP …………………………………………..	2-448
027-524 Folder Creation Failure RAP …………………………………………………………………..	2-448
027-525 File Delete Failure RAP………………………………………………………………………….	2-449
027-526 Lock Folder Delete Failure in SMB RAP ………………………………………………….	2-449

Status Indicator RAPs	07/2011	Initial Issue

	2-8	WorkCentre 5335 Family Service Documentation

027-527 Folder Delete Failure RAP ……………………………………………………………………..	2-450	027-725 Extension Server Operation RAP…………………………………………………………….	2-476
027-528 Data Write-in Failure RAP………………………………………………………………………	2-450	027-726 Extension Server State RAP …………………………………………………………………..	2-476
027-529 Data Read Failure RAP …………………………………………………………………………	2-451	027-727 Extension Server Parameters RAP………………………………………………………….	2-477
027-530 File Name Conflict RAP …………………………………………………………………………	2-451	027-728 Extension Server File RAP……………………………………………………………………..	2-477
027-531 Incorrect SMB Scan Filing RAP ………………………………………………………………	2-452	027-730 SMTP Mail Division Error RAP………………………………………………………………..	2-478
027-532 NEXTNAME.DAT File Access Error in SMB RAP ……………………………………..	2-452	027-731 Server Limit Error RAP…………………………………………………………………………..	2-478
027-533 Internal Error in SMB Scan RAP……………………………………………………………..	2-453	027-732 Server Access Error RAP……………………………………………………………………….	2-479
027-543 Server Name Specification Error RAP ……………………………………………………..	2-453	027-733 Server SSL Error RAP …………………………………………………………………………..	2-479
027-547 SMB Protocol Error 4-007 RAP ………………………………………………………………	2-454	027-734 Server Certificate Error RAP …………………………………………………………………..	2-480
027-548 SMB Protocol Error 4-008 RAP ………………………………………………………………	2-454	027-735 Device SSL Config Error RAP…………………………………………………………………	2-480
027-549 SMB Protocol Error 4-009 RAP ………………………………………………………………	2-455	027-736 Device Certificate Error RAP…………………………………………………………………..	2-481
027-564 SMB Protocol Error 4-024 RAP ……………………………………………………………..	2-455	027-737 Template Server Read RAP……………………………………………………………………	2-481
027-565 SMB Protocol Error 4-025 RAP ………………………………………………………………	2-456	027-739 Invalid Template Server Path RAP ………………………………………………………….	2-482
027-566 SMB Protocol Error 4-026 RAP ………………………………………………………………	2-456	027-740 Template Server Login RAP …………………………………………………………………..	2-482
027-569 SMB (TCP/IP) is not Started RAP……………………………………………………………	2-457	027-741 Template Server Connect RAP……………………………………………………………….	2-483
027-572 SMB Protocol Error 4-032 RAP ………………………………………………………………	2-457	027-742 HDD File System RAP …………………………………………………………………………..	2-483
027-573 SMB Protocol Error 4-033 RAP ………………………………………………………………	2-458	027-743 Template Server Install RAP…………………………………………………………………..	2-484
027-574 SMB Protocol Error 4-034 RAP ………………………………………………………………	2-458	027-744 Template Address RAP………………………………………………………………………….	2-484
027-576 SMB Protocol Error 4-036 RAP ………………………………………………………………	2-459	027-745 Template Address Server RAP ……………………………………………………………….	2-485
027-578 SMB Protocol Error 4-038 RAP ………………………………………………………………	2-459	027-746 Job Template Pool Server RAP ………………………………………………………………	2-485
027-584 SMB Protocol Error 4-044 RAP ………………………………………………………………	2-460	027-750 Fax Document Inhibited RAP………………………………………………………………….	2-486
027-585 SMB Protocol Error 4-045 RAP ………………………………………………………………	2-460	027-751 Job Template Analysis RAP……………………………………………………………………	2-486
027-586 SMB Protocol Error 4-046 RAP ………………………………………………………………	2-461	027-752 Required User Entry Not Entered RAP…………………………………………………….	2-487
027-587 SMB Protocol Error 4-047 RAP ………………………………………………………………	2-461	027-753 Job Flow Service Disabled RAP ……………………………………………………………..	2-487
027-588 SMB Protocol Error 4-048 RAP ………………………………………………………………	2-462	027-754 Job Flow Service File Signature Mismatch RAP………………………………………..	2-488
027-589 SMB Protocol Error 4-049 RAP ………………………………………………………………	2-462	027-760 XJT Command Fail RAP……………………………………………………………………….	2-488
027-590 SMB Protocol Error 4-050 RAP ………………………………………………………………	2-463	027-761 Web Print Time Out RAP ………………………………………………………………………	2-489
027-591 SMB Protocol Error 4-051 RAP ………………………………………………………………	2-463	027-762 Illegal Web Print Job Ticket RAP ……………………………………………………………	2-489
027-599 SMB Protocol Error 4-Other RAP …………………………………………………………..	2-464	027-763 Auditron — Unable to Verify User RAP………………………………………………………	2-490
027-600 ExtPrint Check Mode Error RAP……………………………………………………………..	2-464	027-770 PDL Error RAP…………………………………………………………………………………….	2-490
027-700 Mail Address Domain Error RAP ……………………………………………………………	2-465	027-772 SMTP Server Error (HELO) RAP …………………………………………………………….	2-491
027-701 Network Cable Disconnected RAP ………………………………………………………….	2-465	027-773 SMTP Server Communication Timeout RAP …………………………………………….	2-491
027-702 Certificate for Addresses was not Found RAP…………………………………………	2-466	027-774 Address Inaccurate Character RAP …………………………………………………………	2-492
027-703 Certificate for Addresses was Expired RAP……………………………………………..	2-466	027-775 Too Many SMTP Address RAP……………………………………………………………….	2-492
027-704 Certificate for Recipients Untrusted RAP…………………………………………………	2-467	027-776 SMTP Server Error (EHLO) RAP …………………………………………………………….	2-493
027-705 Certificate for Recipients was Revoked RAP…………………………………………….	2-467	027-777 SMTP Server Un-Supports SMTP-AUTH RAP………………………………………….	2-493
027-706 Device Certificate not Found RAP ………………………………………………………….	2-468	027-778 No Mode Specified by SMTP-AUTH RAP…………………………………………………	2-494
027-707 Device Certificate Expired RAP ……………………………………………………………..	2-468	027-779 Authentication Failure by SMTP-AUTH RAP …………………………………………….	2-494
027-708 Certificate Valid RAP …………………………………………………………………………….	2-469	027-796 E-mail Not Printed RAP………………………………………………………………………….	2-495
027-709 Certificate Revoked RAP ……………………………………………………………………….	2-469	027-797 Invalid Output Destination RAP……………………………………………………………….	2-495
027-710 Invalid S/MIME Mail RAP……………………………………………………………………….	2-470	Chain 033 — FAX
027-711 S/MIME Mail Certificate RAP	2-470
033-310 Fax Charge Function Fail RAP	2-497
027-712 S/MIME Mail Certificate RAP	2-471
033-311 Invalid Address Book Data RAP	2-497
027-713 S/MIME Mail Altered RAP	2-471
033-312 Fax PWB Time Out RAP	2-498
027-714 S/MIME Mail Invalid RAP	2-472
033-313 Fax USB Fault RAP	2-498
027-715 S/MIME Mail Certificate Registration RAP	2-472
033-314 Fax/ESS Software Mismatch RAP	2-499
027-716 E-mail Signature RAP	2-473
033-315 USB Fatal Error RAP	2-499
027-720 Extension Server Host RAP	2-473
033-316 FAX Device Cont Error RAP	2-500
027-721 Extension Server RAP	2-474
033-317 FAX Device Cont Error RAP	2-500
027-722 Extension Server Time-out RAP	2-474
033-318 Image Processing Error RAP	2-501
027-723 Extension Server Authentication RAP	2-475
033-319 Fax Cont2 SW Fail RAP	2-501
027-724 Extension Server Access RAP	2-475


Initial Issue	07/2011	Status Indicator RAPs

WorkCentre 5335 Family Service Documentation		2-9

033-320 Controller No Response on Booting RAP …………………………………………………	2-502	033-533 T.30 Protocol Error RAP ………………………………………………………………………..	2-528
033-321 Fax PWB No Response on Booting RAP …………………………………………………	2-502	033-534 Unsupported Function at Remote RAP…………………………………………………….	2-528
033-322 FAX I/F Timeout RAP ……………………………………………………………………………	2-503	033-535 DCN Receive at Phase B Send RAP ……………………………………………………….	2-529
033-323 Fax PWB I/F Timeout RAP …………………………………………………………………….	2-503	033-536 Ring Stop before Fax Device Release RAP………………………………………………	2-529
033-324 USB State Change Error RAP ………………………………………………………………..	2-504	033-537 In/Out Conflict RAP……………………………………………………………………………….	2-530
033-325 Fax PWB Fatal Error RAP ……………………………………………………………………..	2-504	033-538 Fax Sending Image Process Error RAP……………………………………………………	2-530
033-326 Fax Manager Fatal Error RAP ………………………………………………………………..	2-505	033-539 Fax Receive Image Process Error RAP……………………………………………………	2-531
033-327 FCM No Response to Stop Request RAP ………………………………………………..	2-505	033-540 Fax Printing Image Process Error RAP…………………………………………………….	2-531
033-328 Failed to Initialize Fax Log RAP………………………………………………………………	2-506	033-541 No Destination Specified RAP ………………………………………………………………..	2-532
033-329 Fax Process Error RAP………………………………………………………………………….	2-506	033-542 Illegal Channel Request RAP………………………………………………………………….	2-532
033-330 FoIP Unrecoverable Error RAP……………………………………………………………….	2-507	033-543 Illegal Dial Data RAP……………………………………………………………………………..	2-533
033-331 FoIP Controller Init Fail RAP…………………………………………………………………..	2-507	033-544 Busy Tone Detected RAP ………………………………………………………………………	2-533
033-332 FoIP Controller Boot Fail RAP ………………………………………………………………..	2-508	033-545 T0 Timeout RAP……………………………………………………………………………………	2-534
033-333 FoIP Controller Wake-up Fail RAP ………………………………………………………….	2-508	033-546 No Dial Tone RAP…………………………………………………………………………………	2-534
033-334 FoIP Controller Message Fail RAP ………………………………………………………….	2-509	033-547 Abort During Transmission RAP ……………………………………………………………..	2-535
033-335 Illegal Fault Code Notice RAP ………………………………………………………………..	2-509	033-548 Cannot Perform Manual Send RAP …………………………………………………………	2-535
033-336 Access to a Non-Mounted Channel RAP………………………………………………….	2-510	033-549 Fax Service Disabled RAP……………………………………………………………………..	2-536
033-337 FaxCard Mismatch RAP ………………………………………………………………………..	2-510	033-550 Cannot Disable Fax Service RAP ……………………………………………………………	2-536
033-338 Illegal Type of FaxBox RAP ……………………………………………………………………	2-511	033-551 Fax I/F Error RAP………………………………………………………………………………….	2-537
033-363 Fax Control RAP …………………………………………………………………………………..	2-511	033-552 G3 Receive Error RAP…………………………………………………………………………..	2-537
033-500 No CS after RS Req RAP ………………………………………………………………………	2-512	033-553 No Mailbox/Relay RAP…………………………………………………………………………..	2-538
033-501 No PIX Data RAP………………………………………………………………………………….	2-512	033-554 Wrong Password/Receive RAP ………………………………………………………………	2-538
033-502 Post Message Resend Exceeded RAP ……………………………………………………	2-513	033-555 Incorrect Machine Password RAP …………………………………………………………..	2-539
033-503 T1 Timeout RAP …………………………………………………………………………………..	2-513	033-556 Wrong Password/Send RAP …………………………………………………………………..	2-539
033-504 T2 Timeout RAP …………………………………………………………………………………..	2-514	033-557 Destinations or Services Overflow RAP……………………………………………………	2-540
033-505 T5 Timeout RAP …………………………………………………………………………………..	2-514	033-558 Remote ID Rejection RAP………………………………………………………………………	2-540
033-506 DCN Receive RAP………………………………………………………………………………..	2-515	033-563 Wrong Paper Size RAP………………………………………………………………………….	2-541
033-507 Destination Has No Receiving Ability RAP ……………………………………………….	2-515	033-564 Fax Power Fail RAP………………………………………………………………………………	2-541
033-508 Destination Polling Error RAP…………………………………………………………………	2-516	033-565 Destination Overflow RAP………………………………………………………………………	2-542
033-509 DCS/NSS Re-transmission Error RAP……………………………………………………..	2-516	033-566 Unable to Initiate Call RAP……………………………………………………………………..	2-542
033-510 Fallback Error RAP ……………………………………………………………………………….	2-517	033-567 Illegal Dial Data RAP……………………………………………………………………………..	2-543
033-511 DTC/NSC Resend Error RAP …………………………………………………………………	2-517	033-568 FCM Watchdog Timeout RAP…………………………………………………………………	2-543
033-512 Remote Has No Relay RAP……………………………………………………………………	2-518	033-569 Image Direction Conflict RAP………………………………………………………………….	2-544
033-513 Remote Has No Mailbox RAP…………………………………………………………………	2-518	033-570 Retry Overflow RAP ………………………………………………………………………………	2-544
033-514 Carrier Down Detected RAP …………………………………………………………………..	2-519	033-571 Manual Send Job Canceled RAP…………………………………………………………….	2-545
033-516 EOR Receive RAP………………………………………………………………………………..	2-519	033-572 Fax Report Print Job Delayed RAP………………………………………………………….	2-545
033-517 ECM Phase C Flag Timeout RAP……………………………………………………………	2-520	033-573 Domain Regulation Check Error RAP ………………………………………………………	2-546
033-518 Remote Cannot Receive SUB RAP …………………………………………………………	2-520	033-574 Access to a Non-Mounted Channel RAP ………………………………………………….	2-546
033-519 PTS Has No SEP Capability RAP……………………………………………………………	2-521	033-575 Modem Polarity Inversion Detected RAP………………………………………………….	2-547
033-520 Remote Cannot Receive Password RAP………………………………………………….	2-521	033-576 Inaccurate Dial Data RAP ………………………………………………………………………	2-547
033-521 Transmission Canceled via DTMF RAP …………………………………………………..	2-522	033-577 Modem Image Under Run RAP ………………………………………………………………	2-548
033-522 DTMF I/F Timeout RAP …………………………………………………………………………	2-522	033-578 Modem Frame Size Over RAP………………………………………………………………..	2-548
033-523 Line 1 Not Connected RAP…………………………………………………………………….	2-523	033-580 Missing VoIP Gateway RAP……………………………………………………………………	2-549
033-524 Line 2 Not Connected RAP…………………………………………………………………….	2-523	033-581 Access Authentication Failure RAP …………………………………………………………	2-549
033-525 Line 3 Not Connected RAP…………………………………………………………………….	2-524	033-582 Mismatched Ability RAP…………………………………………………………………………	2-550
033-526 ECM Error RAP…………………………………………………………………………………….	2-524	033-583 Temporarily Unavailable RAP …………………………………………………………………	2-550
033-527 EOR-Q Send RAP ………………………………………………………………………………..	2-525	033-584 SIP Request Timeout RAP……………………………………………………………………..	2-551
033-528 RTN Send RAP…………………………………………………………………………………….	2-525	033-585 SIP Request Error RAP………………………………………………………………………….	2-551
033-529 RTN Receive RAP ………………………………………………………………………………..	2-526	033-586 T38 Protocol Not Ready RAP …………………………………………………………………	2-552
033-530 DTMF Illegal Procedure Error RAP………………………………………………………….	2-526	033-587 T38 Session Error RAP………………………………………………………………………….	2-552
033-531 DTMF Procedure Error RAP …………………………………………………………………..	2-527	033-588 T38 Packet Lost RAP…………………………………………………………………………….	2-553
033-532 Illegal Command Received RAP……………………………………………………………..	2-527	033-589 T38 Malformed Packet Received RAP……………………………………………………..	2-553

Status Indicator RAPs	07/2011	Initial Issue

	2-10	WorkCentre 5335 Family Service Documentation

033-590 T38 Send Error RAP ……………………………………………………………………………..	2-554	034-510 DTMF Procedure Error RAP …………………………………………………………………..	2-579
033-591 FoIP Max Sessions Overflow RAP ………………………………………………………….	2-554	034-511 Unable to Send File at Remote RAP………………………………………………………..	2-580
033-592 FoIP Internal Timeout RAP …………………………………………………………………….	2-555	034-512 Detect Endless Loop RAP………………………………………………………………………	2-580
033-593 Canceled by Remote Peer RAP ……………………………………………………………..	2-555	034-513 Receive Command Error RAP ………………………………………………………………..	2-581
033-710 No Document RAP………………………………………………………………………………..	2-556	034-514 Requested Function Unsupported RAP ……………………………………………………	2-581
033-711 Page Error RAP ……………………………………………………………………………………	2-556	034-515 Illegal Command Received RAP……………………………………………………………..	2-582
033-712 Fax Control RAP …………………………………………………………………………………..	2-557	034-519 No. of Destinations Exceeded RAP …………………………………………………………	2-582
033-713 Fax Control RAP …………………………………………………………………………………..	2-557	034-520 No. of Services Exceeded RAP ………………………………………………………………	2-583
033-716 No Specified Mailbox RAP……………………………………………………………………..	2-558	034-521 Internal I/F Error RAP…………………………………………………………………………….	2-583
033-717 Incorrect Password RAP………………………………………………………………………..	2-558	034-522 No Manual Send Line RAP …………………………………………………………………….	2-584
033-718 No Document in Mailbox RAP ………………………………………………………………..	2-559	034-523 Fax Service Disabled RAP……………………………………………………………………..	2-584
033-719 Fax Job Canceled RAP………………………………………………………………………….	2-559	034-527 Dial Control Error RAP …………………………………………………………………………..	2-585
033-721 Fax Page Creation Failed RAP……………………………………………………………….	2-560	034-528 Cannot Perform Manual Send RAP …………………………………………………………	2-585
033-724 Fax Receive Memory Overflow RAP ……………………………………………………….	2-560	034-529 Document Paper Size RAP…………………………………………………………………….	2-586
033-725 Insufficient HDD Space RAP ………………………………………………………………….	2-561	034-530 DTMF I/F Timeout RAP………………………………………………………………………….	2-586
033-726 Fax Duplex Print Error RAP ……………………………………………………………………	2-561	034-550 Write to Fax Card-ROM Error Detection RAP……………………………………………	2-587
033-727 Cannot Rotate Image RAP …………………………………………………………………….	2-562	034-700 GCPLock-G3DicepBusy-CodecHang RAP ……………………………………………….	2-587
033-728 Auto Print Canceled RAP……………………………………………………………………….	2-562	034-701 Software Reset RAP ……………………………………………………………………………..	2-588
033-731 Inconsistent Instructions RAP …………………………………………………………………	2-563	034-702 No Destination Specified RAP ………………………………………………………………..	2-588
033-732 Print Job Canceled RAP ………………………………………………………………………..	2-563	034-703 D Channel Link RAP ……………………………………………………………………………..	2-589
033-733 Fax Document Number RAP ………………………………………………………………….	2-564	034-704 ISDN D Channel Data Link Error RAP ……………………………………………………..	2-589
033-734 Fax Print Suspension RAP …………………………………………………………………….	2-564	034-705 ISDN Layer 1 Stopped-Power On RAP…………………………………………………….	2-590
033-735 Fax Memory Allocate Timeout RAP…………………………………………………………	2-565	034-706 ISDN Layer 1 Stopped-Power Off RAP…………………………………………………….	2-590
033-736 Internet FAX Off Ramp Fail RAP …………………………………………………………….	2-565	034-707 FRMR Received RAP ……………………………………………………………………………	2-591
033-737 Fax Card Job Canceled RAP………………………………………………………………….	2-566	034-708 Illegal Frame Received N(R) RAP …………………………………………………………..	2-591
033-738 JBIG Information Fail RAP……………………………………………………………………..	2-566	034-709 Illegal Frame Received RAP …………………………………………………………………..	2-592
033-740 Fax Immediate Receive Print Canceled RAP ……………………………………………	2-567	034-710 DL Link Establishment Received RAP ……………………………………………………..	2-592
033-741 Fax Page Read Open Timeout RAP………………………………………………………..	2-567	034-711 Waiting for Link Timeout RAP …………………………………………………………………	2-593
033-742 Fax Page Read Close Timeout RAP ……………………………………………………….	2-568	034-712 Internal Error (Interrupt) RAP ………………………………………………………………….	2-593
033-743 Fax Page Write Open Timeout RAP ………………………………………………………..	2-568	034-713 Timeout-Transmission Canceled RAP ……………………………………………………..	2-594
033-744 Fax Page Write Close Timeout RAP………………………………………………………..	2-569	034-714 Line Disconnected-Timeout T305 RAP…………………………………………………….	2-594
033-745 Fax Data Write Timeout RAP………………………………………………………………….	2-569	034-715 Line Disconnected-Timeout 3082 RAP…………………………………………………….	2-595
033-746 Fax Data Read Timeout RAP …………………………………………………………………	2-570	034-716 Connection Timeout (T313) RAP…………………………………………………………….	2-595
033-747 Fax Service Start RAP …………………………………………………………………………..	2-570	034-717 Resume Timeout RAP …………………………………………………………………………..	2-596
033-749 Fax Card Memory Error RAP………………………………………………………………….	2-571	034-718 Normal Disconnection RAP…………………………………………………………………….	2-596
033-750 Fax Format Error RAP …………………………………………………………………………..	2-571	034-719 No Available Lines RAP…………………………………………………………………………	2-597
033-751 Activity Report Suspended RAP ……………………………………………………………..	2-572	034-720 Timeout (60s,T330,309,301,310) RAP …………………………………………………….	2-597
033-755 Fax Printing is Canceled RAP…………………………………………………………………	2-572	034-721 Format, Contents Error RAP …………………………………………………………………..	2-598
033-790 Fax Control RAP …………………………………………………………………………………..	2-573	034-722 Suspension Timeout RAP ………………………………………………………………………	2-598
033-791 Fax Control RAP …………………………………………………………………………………..	2-573	034-723 No Timer Assigned RAP ………………………………………………………………………..	2-599
033-792 Fax Control RAP …………………………………………………………………………………..	2-574	034-724 Illegal Sequence RAP ……………………………………………………………………………	2-599
Chain 034 — FAX		034-725 L3 Task Internal Error RAP …………………………………………………………………….	2-600
	034-726 HD81501 I/F Buffer Busy RAP	2-600
034-211 Slot1 Board Failure RAP	2-575
034-727 No Reply for 3 sec. for 1300Hz RAP	2-601
034-212 Slot2 Board Failure RAP	2-575
034-728 Invalid Destination RAP	2-601
034-500 Dial Error RAP	2-576
034-729 Line Disconnect, In-Channel PB Send RAP	2-602
034-501 Selected Channel Dial Error RAP	2-576
034-730 In and Out Call Conflict RAP	2-602
034-505 Fax Work Memory Exceeded RAP	2-577
034-731 Fax Network Disconnected RAP	2-603
034-506 Unsupported Function at Remote RAP	2-577
034-732 Fax Network Timeout Disconnect RAP	2-603
034-507 Password Check Error RAP	2-578
034-733 Call Status Mismatch RAP	2-604
034-508 Transmission Canceled via DTMF RAP	2-578
034-734 HI Task Internal Error RAP	2-604
034-509 DTMF Illegal Procedure RAP	2-579
034-735 ISDN D Channel RAP	2-605


Initial Issue	07/2011	Status Indicator RAPs

WorkCentre 5335 Family Service Documentation		2-11

034-736 Wrong Notice from FAX Network RAP …………………………………………………….	2-605
034-737 Incoming Call Response Error RAP…………………………………………………………	2-606
034-738 Layer 1 Start Up Error RAP ……………………………………………………………………	2-606
034-739 Layer 1 Not Synchronized RAP ………………………………………………………………	2-607
034-740 Transmission of Frame Error RAP…………………………………………………………..	2-607
034-741 Unable to Send Frame RAP …………………………………………………………………..	2-608
034-742 Frame Send Error RAP………………………………………………………………………….	2-608
034-743 Abnormal Frame-Sending DMA RAP ………………………………………………………	2-609
034-744 Unacceptable Channel RAP …………………………………………………………………..	2-609
034-745 Outgoing Call to Channel Set RAP ………………………………………………………….	2-610
034-746 No Usable Lines RAP ……………………………………………………………………………	2-610
034-747 Switching Equipment Congestion RAP…………………………………………………….	2-611
034-748 Specified Line Cannot be Used RAP ……………………………………………………….	2-611
034-749 Network Congestion Error RAP ………………………………………………………………	2-612
034-750 Network Error RAP ……………………………………………………………………………….	2-612
034-751 Temporary Network Error RAP ……………………………………………………………….	2-613
034-752 Destination Terminal Busy RAP………………………………………………………………	2-613
034-753 Destination Not Responding RAP……………………………………………………………	2-614
034-754 No Response from Destination RAP………………………………………………………..	2-614
034-755 Destination Rejecting Call RAP ………………………………………………………………	2-615
034-756 Destination Faulty RAP………………………………………………………………………….	2-615
034-757 Others (Normal, Semi-normal) RAP ………………………………………………………..	2-616
034-758 Incorrect Destination Fax Dial No. RAP……………………………………………………	2-616
034-759 No Relay Network Route RAP ………………………………………………………………..	2-617
034-760 No Line To Destination RAP …………………………………………………………………..	2-617
034-761 Incorrect Format Destination Fax No. RAP……………………………………………….	2-618
034-762 Facility Rejected RAP ……………………………………………………………………………	2-618
034-763 Communication Capability Disallowed RAP ……………………………………………..	2-619
034-764 Communication Capability Not Configured RAP………………………………………..	2-619
034-765 Feature Limit Error RAP…………………………………………………………………………	2-620
034-766 Selected Communication Not Implemented RAP ………………………………………	2-620
034-767 Selected Mode Not Implemented RAP …………………………………………………….	2-621
034-768 Restricted Digital Information Only RAP …………………………………………………..	2-621
034-769 Error by Service, Feature RAP ……………………………………………………………….	2-622
034-770 Reply to Status Query RAP ……………………………………………………………………	2-622
034-771 Access Information Discarded RAP…………………………………………………………	2-623
034-772 Fax Connection Error RAP …………………………………………………………………….	2-623
034-773 Invalid Dial Number Specified RAP …………………………………………………………	2-624
034-774 Invalid Line Specified RAP……………………………………………………………………..	2-624
034-775 Others (Invalid Message Class) RAP ………………………………………………………	2-625
034-776 Insufficient Required Information RAP……………………………………………………..	2-625
034-777 Undefined Message Type RAP……………………………………………………………….	2-626
034-778 Incorrect Message or Type RAP……………………………………………………………..	2-626
034-779 No information or Not Defined RAP …………………………………………………………	2-627
034-780 Invalid Information RAP …………………………………………………………………………	2-627
034-781 Call Status, Message Mismatch RAP ………………………………………………………	2-628
034-782 Error Cleared due to Timeout RAP ………………………………………………………….	2-628
034-783 Other Errors (Operation, etc.) RAP………………………………………………………….	2-629
034-784 Destination Number Changed RAP …………………………………………………………	2-629
034-785 Incompatible Destination RAP ………………………………………………………………..	2-630
034-786 Call Identity not in Use RAP……………………………………………………………………	2-630
034-787 Call Identity in Use RAP…………………………………………………………………………	2-631

034-788 Show Other Causes RAP……………………………………………………………………….	2-631
034-789 G4 Presentation Illegal Event RAP ………………………………………………………….	2-632
034-790 Line 0 (Ext) not Connected RAP ……………………………………………………………..	2-632
034-791 Line 1 not Connected RAP……………………………………………………………………..	2-633
034-792 Line 2 not Connected RAP……………………………………………………………………..	2-633
034-793 Line 3 not Connected RAP……………………………………………………………………..	2-634
034-794 Line 4 not Connected RAP……………………………………………………………………..	2-634
034-795 Line 5 not Connected RAP……………………………………………………………………..	2-635
034-796	Dial Error (Incorrect Fax No. 2) RAP………………………………………………………..	2-635
034-797	Communication Parameter Error RAP ……………………………………………………..	2-636
034-798	Data Parameter Error RAP …………………………………………………………………….	2-636
034-799 Auto Dial Without Dial Data RAP …………………………………………………………….	2-637

Chain 035 — FAX

035-550 Write to Fax G3-ROM error detection RAP……………………………………………….	2-639
035-700 Modem Faulty RAP……………………………………………………………………………….	2-639
035-701 T1 Transmission Timeout RAP ……………………………………………………………….	2-640
035-702 Destination Receive Rejected RAP………………………………………………………….	2-640
035-703 DCN Receive at Phase B Send RAP ……………………………………………………….	2-641
035-704 Destination Polling Error RAP …………………………………………………………………	2-641
035-705 DCS/NSS Resend Exceeded RAP ………………………………………………………….	2-642
035-706 Fallback Error RAP ……………………………………………………………………………….	2-642
035-707 Wrong Password/Receive Banned RAP …………………………………………………..	2-643
035-708 Post-message Resend Exceeded RAP ……………………………………………………	2-643
035-709 RTN Receive RAP ………………………………………………………………………………..	2-644
035-710 PIN Receive RAP………………………………………………………………………………….	2-644
035-711 DCN Receive at Phase D RAP ……………………………………………………………….	2-645
035-712 No Response after 3 NSC RAP ………………………………………………………………	2-645
035-713 T2 Timeout after Sending FTT RAP…………………………………………………………	2-646
035-714 DCN Received after NSC/DTC RAP………………………………………………………..	2-646
035-715 Wrong Password-Polling Error RAP ………………………………………………………..	2-647
035-716 No Post Message-T2 Timeout RAP …………………………………………………………	2-647
035-717 RTN Send RAP…………………………………………………………………………………….	2-648
035-718 Receive T1 Timeout RAP……………………………………………………………………….	2-648
035-719 Busy Tone Detected at Phase-B RAP ……………………………………………………..	2-649
035-720 Unable to Receive by Remote RAP …………………………………………………………	2-649
035-721 DCN Received at Phase B RAP ……………………………………………………………..	2-650
035-722 Wrong Frame Length of 300bps RAP ………………………………………………………	2-650
035-723 No CD after Receiving Flag RAP…………………………………………………………….	2-651
035-724 DCN Receive after Sending FTT RAP ……………………………………………………..	2-651
035-725 Remote has no Mailbox/Relay RAP…………………………………………………………	2-652
035-726 PhaseC Cannot Receive-10 secs RAP…………………………………………………….	2-652
035-727 50% Error During G3 Receive RAP …………………………………………………………	2-653
035-728 C EOL Cannot Receive in 10 sec RAP …………………………………………………….	2-653
035-729 Carrier Down Detected RAP …………………………………………………………………..	2-654
035-730 No CS with Phase-C High Speed RAP…………………………………………………….	2-654
035-731 Fax V.8 Error RAP ………………………………………………………………………………..	2-655
035-732 Fax V.34 PCH CD Off RAP…………………………………………………………………….	2-655
035-733 Fax V.34 C/PCH CS None RAP………………………………………………………………	2-656
035-734 Polling Error at Remote Step V8 RAP………………………………………………………	2-656
035-735 No Document in Polling Box Step V8 RAP ……………………………………………….	2-657
035-736 No Reply DCN after Sending CTC RAP …………………………………………………..	2-657

Status Indicator RAPs	07/2011	Initial Issue

	2-12	WorkCentre 5335 Family Service Documentation

035-737 No Reply DCN after Sending EOR RAP…………………………………………………..	2-658
035-738 No Reply DCN after Sending RR RAP …………………………………………………….	2-658
035-739 Fax T5 Timeout RAP …………………………………………………………………………….	2-659
035-740 Sending Stopped after EOR Send RAP……………………………………………………	2-659
035-741 ECM Phase C Flag Timeout RAP……………………………………………………………	2-660
035-742 EOR Send or Receive RAP ……………………………………………………………………	2-660
035-743 Remote Cannot Receive SUB Function RAP ……………………………………………	2-661
035-744 Remote Cannot Receive Password RAP………………………………………………….	2-661
035-745 PTX has No SEP Capability RAP ……………………………………………………………	2-662
035-746 Busy-Cannot Detect Dial Tone RAP ………………………………………………………..	2-662
035-747 Abort While Dialing RAP ………………………………………………………………………..	2-663
035-748 Abort During Transmission RAP ……………………………………………………………..	2-664
035-749 No Reply from Remote Station RAP………………………………………………………..	2-664
035-750 Power Off during Transmission RAP ……………………………………………………….	2-665
035-751 Document Send Operation Canceled RAP……………………………………………….	2-665
035-752 Number of Job Restriction Error RAP ………………………………………………………	2-666
035-753 Fax Memory Full RAP……………………………………………………………………………	2-666
035-754 File Management Memory Full RAP ………………………………………………………..	2-667
035-755 File Add Page Error RAP ……………………………………………………………………….	2-667
035-756 Cannot Add Page RAP ………………………………………………………………………….	2-668
035-757 No Receive Page RAP…………………………………………………………………………..	2-668
035-758 No Specified File or Page RAP……………………………………………………………….	2-669
035-759 No Specified Job RAP …………………………………………………………………………..	2-669
035-760 File Common Processing Error RAP ……………………………………………………….	2-670
035-761 File Processing Error RAP ……………………………………………………………………..	2-670
035-762 Line Disconnected during ISDN RAP ………………………………………………………	2-671

Chain 036 — FAX

036-500 Illegal PDRP Parameter RAP …………………………………………………………………	2-673
036-501 Illegal RDPBP Parameter RAP ……………………………………………………………….	2-673
036-502 Illegal RDPBN Parameter RAP……………………………………………………………….	2-674
036-503 Illegal RDCLP Parameter RAP ……………………………………………………………….	2-674
036-504 Illegal RDGR Parameter RAP…………………………………………………………………	2-675
036-505 Undefined Response RAP ……………………………………………………………………..	2-675
036-506 Negotiation Not Allowed RAP …………………………………………………………………	2-676
036-507 RDPBP Receive at Full Capacity RAP …………………………………………………….	2-676
036-508 RDPBN Receive Terminal Error RAP ………………………………………………………	2-677
036-509 RDPBN Receive Other RAP …………………………………………………………………..	2-677
036-510 RDGR Receive RAP ……………………………………………………………………………..	2-678
036-511 Illegal Procedure 1551 RAP……………………………………………………………………	2-678
036-512 Illegal CDS Parameter RAP……………………………………………………………………	2-679
036-513 Illegal CDC Parameter RAP……………………………………………………………………	2-679
036-514 Illegal CDE Parameter RAP……………………………………………………………………	2-680
036-515 Illegal CDD Parameter RAP……………………………………………………………………	2-680
036-516 Illegal CDR Parameter RAP……………………………………………………………………	2-681
036-517 Illegal CDPB Parameter RAP …………………………………………………………………	2-681
036-518 Illegal CDCL Parameter RAP………………………………………………………………….	2-682
036-519 Undefined Command RAP……………………………………………………………………..	2-682
036-520 Not Negotiable CDS Receive RAP ………………………………………………………….	2-683
036-521 Not Negotiable CDC Receive RAP ………………………………………………………….	2-683
036-522 CDD Receive Terminal Error RAP…………………………………………………………..	2-684
036-523 Other Than Above CDD Receive RAP …………………………………………………….	2-684

036-524 CDR Receive Terminal Error RAP…………………………………………………………..	2-685
036-525 Other Than Above CDR Receive RAP……………………………………………………..	2-685
036-526 Illegal CDUI (Normal Document) RAP ……………………………………………………..	2-686
036-527 Illegal CDUI (Operator Document) RAP……………………………………………………	2-686
036-528 Illegal CDUI (Control Document) RAP ……………………………………………………..	2-687
036-529 Illegal CDUI (Monitor Document) RAP……………………………………………………..	2-687
036-530 CDS Receive-Illegal Document RAP ……………………………………………………….	2-688
036-531 DMA Channel 1 Terminated RAP ……………………………………………………………	2-688
036-532 DMA Channel 2 Terminated RAP ……………………………………………………………	2-689
036-533 Cannot Convert Resources RAP …………………………………………………………….	2-689
036-534 Decode Error in Data Convert RAP …………………………………………………………	2-690
036-535 White Line Transfer Error (Compress) RAP………………………………………………	2-690
036-536 White Line Transfer Error (Decomp) RAP…………………………………………………	2-691
036-537 No RTC during Data Convert RAP…………………………………………………………..	2-691
036-538 Document Descriptor Analysis Error RAP…………………………………………………	2-692
036-539 Page Descriptor Analysis Error RAP………………………………………………………..	2-692
036-540 Text Unit Analysis Error RAP ………………………………………………………………….	2-693
036-541 Page Boundary Without TU RAP…………………………………………………………….	2-693
036-542 Relay Broadcast Error in G4 RAP……………………………………………………………	2-694
036-550 Write to FaxG4-ROM Error RAP ……………………………………………………………..	2-694
036-700 G4 Communication Error RAP ………………………………………………………………..	2-695
036-701 Receive Variable N(R) Error RAP ……………………………………………………………	2-695
036-702 Info Frame Size Exceeded (NI) RAP ……………………………………………………….	2-696
036-703 Monitor/Unnumbered Frame Error RAP……………………………………………………	2-696
036-704 Undefined Command/Response 1104 RAP………………………………………………	2-697
036-705 N2 Timeout of Receive Timer RAP ………………………………………………………….	2-697
036-706 SABM Wait Timeout in G4 RAP………………………………………………………………	2-698
036-707 UA Wait Timeout in G4 RAP …………………………………………………………………..	2-698
036-708 Cannot Establish Link in G4 RAP ……………………………………………………………	2-699
036-709 DISC Receive Before Link Close RAP……………………………………………………..	2-699
036-710 FRMR Receive (Z=1) RAP……………………………………………………………………..	2-700
036-711 FRMR Receive (Y=1) RAP …………………………………………………………………….	2-700
036-712 FRMR Received (Z=1) W=1 RAP ……………………………………………………………	2-701
036-713 FRMR Receive (W=1) RAP ……………………………………………………………………	2-701
036-714 Global Address Receive RAP …………………………………………………………………	2-702
036-715 Line Open Timeout in G4 RAP………………………………………………………………..	2-702
036-716 Wrong LSI Send (Busy Timeout) RAP ……………………………………………………..	2-703
036-717 Abnormal LSI Operation RAP …………………………………………………………………	2-703
036-718 Disconnection Notice Timeout RAP…………………………………………………………	2-704
036-719 C Line On — Line 1 Off RAP…………………………………………………………………….	2-704
036-720 C Line Off — Line 1 On RAP…………………………………………………………………….	2-705
036-721 Line 1 Off During Transmission RAP ……………………………………………………….	2-705
036-722 Call Disconnected During Flag Detect RAP………………………………………………	2-706
036-723 Call Disconnected While Awaiting UA RAP ………………………………………………	2-706
036-724 Call Disconnected While Awaiting SABM RAP………………………………………….	2-707
036-725 Disc Received Before Session RAP ………………………………………………………..	2-707
036-726 Illegal Header Received RAP………………………………………………………………….	2-708
036-727 Illegal Parameter of CC Packet RAP ……………………………………………………….	2-708
036-728 Illegal Parameter of CN Packet RAP ……………………………………………………….	2-709
036-729 Illegal Parameter of DT Packet RAP………………………………………………………..	2-709
036-730 Illegal Parameter of RI Packet RAP…………………………………………………………	2-710
036-731 Illegal Parameter of IT Packet RAP …………………………………………………………	2-710

Initial Issue	07/2011	Status Indicator RAPs

WorkCentre 5335 Family Service Documentation	2-13

036-732 Illegal Parameter of CI Packet RAP…………………………………………………………	2-711
036-733 Illegal Parameter of CF Packet RAP………………………………………………………..	2-711
036-734 Undefined Packet Received RAP ……………………………………………………………	2-712
036-735 CC Wait Timeout RAP …………………………………………………………………………..	2-712
036-736 CF Wait Timeout RAP……………………………………………………………………………	2-713
036-737 CI Received Before G4 Session RAP………………………………………………………	2-713
036-738 DT Packet P(S ), P(R ) Error RAP …………………………………………………………..	2-714
036-739 RR, RNR Packet P(S) Error RAP ……………………………………………………………	2-714
036-740 Busy Timeout RAP………………………………………………………………………………..	2-715
036-741 SI Received in Transmission RAP …………………………………………………………..	2-715
036-742 SF Received in Transmission RAP………………………………………………………….	2-716
036-743 DT Packet D Bit Error RAP …………………………………………………………………….	2-716
036-744 G4 Wait for Reply Timeout RAP ……………………………………………………………..	2-717
036-745 G4 CN Wait Timeout RAP ……………………………………………………………………..	2-717
036-746 G4 Data Link Disconnect Notice Timeout RAP………………………………………….	2-718
036-747 Fast Select Response Received RAP ……………………………………………………..	2-718
036-748 Receive Remote Charge Request RAP……………………………………………………	2-719
036-749 Abnormal LCGN RAP ……………………………………………………………………………	2-719
036-750 Illegal Procedure 1301 RAP……………………………………………………………………	2-720
036-751 Illegal TCA Parameter RAP ……………………………………………………………………	2-720
036-752 Illegal TCR Parameter RAP ……………………………………………………………………	2-721
036-753 Illegal TCC Parameter RAP ……………………………………………………………………	2-721
036-754 Illegal TBR Parameter RAP ……………………………………………………………………	2-722
036-755 Illegal TDT Parameter RAP ……………………………………………………………………	2-722
036-756 Undefined Ttransport Block Receive RAP ………………………………………………..	2-723
036-757 TCA Wait Timeout RAP …………………………………………………………………………	2-723
036-758 TCR Wait Timeout RAP …………………………………………………………………………	2-724
036-759 TCC Wait Timeout RAP …………………………………………………………………………	2-724
036-760 TBR Wait Timeout RAP …………………………………………………………………………	2-725
036-761 TDT Block Size Error RAP……………………………………………………………………..	2-725
036-762 G4 NetWork Disconnect Notice Timeout RAP…………………………………………..	2-726
036-763 Illegal Procedure 1401 RAP……………………………………………………………………	2-726
036-764 Illegal CSS Parameter RAP ……………………………………………………………………	2-727
036-765 Illegal CSE Parameter RAP ……………………………………………………………………	2-727
036-766 Illegal CSA Parameter RAP ……………………………………………………………………	2-728
036-767 Illegal CSUI Parameter RAP…………………………………………………………………..	2-728
036-768 Illegal CSCC Parameter RAP …………………………………………………………………	2-729
036-769 Illegal RSSP Parameter RAP………………………………………………………………….	2-729
036-770 Illegal RSSN Parameter RAP …………………………………………………………………	2-730
036-771 Illegal RSEP Parameter RAP………………………………………………………………….	2-730
036-772 Illegal RSAP Parameter RAP………………………………………………………………….	2-731
036-773 Illegal RSUI Parameter RAP…………………………………………………………………..	2-731
036-774 Illegal RSCCP Parameter RAP……………………………………………………………….	2-732
036-775 Undefined Command/Response 1413 RAP ……………………………………………..	2-732
036-776 RSSN Receive RAP………………………………………………………………………………	2-733
036-777 G4 Line Disconnect Notice Timeout RAP …………………………………………………	2-733
036-778 CSA Received (Wrong Terminal) RAP …………………………………………………….	2-734
036-779 CSA Receive (Others) RAP ……………………………………………………………………	2-734
036-780 CSS Wait Timeout RAP …………………………………………………………………………	2-735
036-781 RSSP Wait Timeout RAP……………………………………………………………………….	2-735
036-782 RSAP Wait Timeout RAP……………………………………………………………………….	2-736
036-783 RSEP Wait Timeout RAP……………………………………………………………………….	2-736

036-784 RSCCP Wait Timeout RAP …………………………………………………………………….	2-737
036-785 CSUI/RSUI Wait Timeout RAP ……………………………………………………………….	2-737
036-786 Incorrect Password (RSSN) RAP…………………………………………………………….	2-738
036-787 Wrong Password-Polling Error for Remote RAP………………………………………..	2-738
036-788 Poll Send Error at Remote RAP………………………………………………………………	2-739
036-789 No Password for RSSP Receive RAP ……………………………………………………..	2-739
036-790 Polling Rejected by Remote RAP ……………………………………………………………	2-740
036-791 Set Password-RSSP Received RAP………………………………………………………..	2-740
036-792 CSE Received after RSSP Send RAP ……………………………………………………..	2-741
036-793 Select Communication Error RAP……………………………………………………………	2-741
036-794 Line Disconnected During ISDN Mode RAP ……………………………………………..	2-742
036-795 Canceled by Remote Station RAP …………………………………………………………..	2-742
036-796	Sent Without Multiple Sets RAP………………………………………………………………	2-743
036-797	Illegal Procedure 1501 RAP……………………………………………………………………	2-743
036-798	Illegal RDEP Parameter RAP………………………………………………………………….	2-744
036-799	Illegal RDDP Parameter RAP …………………………………………………………………	2-744

Chain 041 — IOT Manager (MCU)

041-310 IM Logic Fail RAP ………………………………………………………………………………..	2-745
041-324 MCU PWB F1 Open RAP ……………………………………………………………………..	2-745
041-325 MCU PWB F2 Open RAP ……………………………………………………………………..	2-746
041-326 MCU PWB F3 Open RAP ……………………………………………………………………..	2-746
041-327 MCU PWB F4 Open RAP ……………………………………………………………………..	2-747
041-328 MCU PWB F5 Open RAP ……………………………………………………………………..	2-747
041-329 MCU PWB F6 Open RAP ……………………………………………………………………..	2-748
041-330 MCU PWB F7 Open RAP ……………………………………………………………………..	2-748
041-331 MCU PWB F8 Open RAP ……………………………………………………………………..	2-749
041-340 MCU NVM (EEPROM) Data Fail RAP …………………………………………………….	2-749
041-341 MCU NVM (EEPROM) Access Fail RAP ………………………………………………….	2-750
041-342	MCU NVM (EEPROM) Buffer Fail RAP …………………………………………………..	2-750
041-347	Serial I/O Fail RAP ……………………………………………………………………………….	2-751
041-500	Write to IOT-ROM Error Detection (During Download) RAP……………………….	2-751
041-501	Write to IOT-NVM-ROM Error Detection (during download) RAP………………..	2-752

Chain 042 — Drives

042-310	Main Motor Failure RAP…………………………………………………………………………	2-753
042-323	Drum Motor Failure RAP………………………………………………………………………..	2-753
042-400	Odor Filter End Of Life …………………………………………………………………………..	2-754
042-401	VOC Filter End Of Life …………………………………………………………………………..	2-754

Chain 045 — MM

045-310	Image Ready NG RAP ………………………………………………………………………….	2-755
045-311	Controller Communication Fail RAP ……………………………………………………….	2-755

Chain 047 — Output Control

047-211 Exit 1 OCT Home Fail RAP……………………………………………………………………	2-757
047-213 Finisher Type Mismatch …………………………………………………………………………	2-757
047-216	Finisher Communication Fail RAP ………………………………………………………….	2-758
047-217 HCF Communication Fault……………………………………………………………………..	2-758
047-218	Tray Module Communication Fail RAP ……………………………………………………	2-759
047-320	ALL Destination Tray Broken RAP………………………………………………………….	2-759

Chain 059 — Fuser

Status Indicator RAPs	07/2011	Initial Issue

	2-14	WorkCentre 5335 Family Service Documentation

059-314 Control (Center) Thermistor Failure RAP………………………………………………….	2-761	074-103 Feed Out Sensor 3 On Jam (Tray4)…………………………………………………………	2-788
059-315 Control (Center) Thermistor Over Temperature Failure RAP ………………………	2-761	074-105	Registration Sensor On Jam (Tray 4) RAP ………………………………………………	2-789
059-316 Rear Thermistor Failure RAP………………………………………………………………….	2-762	074-210	Tray 3	Lift Fail RAP ………………………………………………………………………………	2-789
059-317 Rear Thermistor Over Temperature Failure RAP ………………………………………	2-762	074-212 Tray 4	Paper Size Sensor Broken RAP …………………………………………………..	2-790
Chain 061 — ROS		074-900 Tray 4	Feed Out Sensor Static Jam RAP ………………………………………………..	2-790
	Chain 075 — Tray 5 (MSI) PH
061-320	ROS Motor Fail RAP…………………………………………………………………………….	2-763
061-325	SOS Fail RAP ……………………………………………………………………………………..	2-763	075-135	Registration Sensor On Jam (Tray 4) RAP ………………………………………………	2-791

Chain 062 — IIT/IPS

062-277 ESS-DADF Communication Fail RAP………………………………………………………	2-765
062-300 Platen Interlock Open RAP …………………………………………………………………….	2-765
062-311 IIT Software Logic Fail RAP……………………………………………………………………	2-766
062-345 IIT EEPROM Fail (IIT) RAP ……………………………………………………………………	2-767
062-360 Carriage Position Fail RAP …………………………………………………………………….	2-767
062-362 X Hard Fail RAP……………………………………………………………………………………	2-768
062-371 Lamp Illumination Fail RAP…………………………………………………………………….	2-768
062-380 Platen AGC Fail RAP…………………………………………………………………………….	2-769
062-386 Platen AOC Fail RAP…………………………………………………………………………….	2-770
062-389 Carriage Over Run Fail RAP…………………………………………………………………..	2-771
062-393 CCD PWB Sync Signal Fail RAP…………………………………………………………….	2-772
062-394 Cont PWBA Memory Fail RAP………………………………………………………………..	2-773
062-395 IIT PWB Power Cable Connection Fail RAP……………………………………………..	2-773
062-396 CCD Cable Connection Fail RAP ……………………………………………………………	2-774
062-397	IIT-Cont Video Cable Connection Fail RAP ………………………………………………	2-774
062-398	IIT-Cont I/O Cable Connection Fail RAP ………………………………………………….	2-775
062-500	Write to Error During Download RAP……………………………………………………….	2-775
062-790	PreIPS X- Recognition Fail RAP……………………………………………………………..	2-776

Chain 071 — Tray 1 PH

071-100Tray 1 Pre Misfeed RAP …………………………………………………………………………	2-777
071-105	Registration Sensor On Jam (Tray 1) RAP……………………………………………….	2-777
071-210	Tray 1	Lift Fail RAP……………………………………………………………………………….	2-778
071-212	Tray 1	Paper Size Switch Broken RAP…………………………………………………….	2-778

Chain 072 — Tray 2 PH

072-100Tray 2 Pre Misfeed RAP …………………………………………………………………………	2-779
072-101Tray 2 Misfeed RAP……………………………………………………………………………….	2-779
072-105	Registration Sensor On Jam (Tray 2) RAP………………………………………………	2-780
072-210	Tray 2	Lift Fail RAP………………………………………………………………………………	2-780
072-212	Tray 2	Paper Size Sensor Broken RAP …………………………………………………..	2-781
072-900	Tray 2	Feed Out Sensor Static Jam RAP ………………………………………………..	2-781

Chain 073 — Tray 3 PH

073-101 Tray 3	Misfeed RAP………………………………………………………………………………	2-783
073-105	Registration Sensor On Jam (Tray 3) RAP……………………………………………….	2-784
073-210	Tray 3	Lift Fail RAP……………………………………………………………………………….	2-784
073-212	Tray 3	Paper Size Sensor Broken RAP ……………………………………………………	2-785
073-900	Tray 3	Feed Out Sensor Static Jam RAP …………………………………………………	2-785

Chain 074 — Tray 4 PH

074-101	Tray 4 Misfeed RAP……………………………………………………………………………..	2-787
074-102 Feed Out Sensor 2 On Jam (Tray3/4) ……………………………………………………..	2-788

Chain 077 — Paper Transportation

077-101 Registration Sensor Off Jam RAP……………………………………………………………	2-793
077-103 Exit Sensor 1 Off Jam RAP…………………………………………………………………….	2-793
077-106 Exit Sensor 1 On Jam RAP…………………………………………………………………….	2-794
077-109 Exit Sensor 2 On Jam RAP…………………………………………………………………….	2-794
077-113 Exit Sensor 2 Off Jam RAP…………………………………………………………………….	2-795
077-129 Registration Sensor On Jam (Duplex Wait) RAP……………………………………….	2-795
077-130 Registration Sensor On Jam (Duplex Direct) RAP……………………………………..	2-796
077-131 Duplex Sensor On Jam RAP…………………………………………………………………..	2-796
077-211 Tray Module Type Mismatch RAP …………………………………………………………..	2-797
077-212 Tray Module Reset Fail RAP…………………………………………………………………..	2-797
077-214 Tray Module Logic Fail RAP …………………………………………………………………..	2-798
077-300 Front Cover Interlock Open RAP …………………………………………………………….	2-798
077-301 L/H Cover Interlock Open RAP ……………………………………………………………….	2-799
077-305 Tray Module L/H Cover Open RAP………………………………………………………….	2-799
077-307 Duplex Cover Open RAP ……………………………………………………………………….	2-800
077-308 L/H Upper Cover Open RAP …………………………………………………………………..	2-800
077-309 L/H Lower Cover Open RAP …………………………………………………………………..	2-801
077-314 P/H Module Logic Fail RAP…………………………………………………………………….	2-801
077-900 Registration Sensor Static Jam RAP ……………………………………………………….	2-802
077-901 Exit Sensor 1 Static Jam RAP…………………………………………………………………	2-802
077-902 Exit Sensor 2 Static Jam RAP…………………………………………………………………	2-803
077-907 Duplex Sensor Static Jam RAP ………………………………………………………………	2-803

Chain 078 — HCF

078-100Tray 6 (HCF) Pre Misfeed RAP………………………………………………………………..	2-805
078-101 HCF to Feed Out Sensor Fault RAP ………………………………………………………..	2-806
078-102 HCF to Registration Sensor Fault RAP…………………………………………………….	2-807
078-104 HCF Feed Out Sensor Fault RAP ……………………………………………………………	2-808
078-216 Logic Failure RAP …………………………………………………………………………………	2-808
078-250	HCF Lift Fault RAP………………………………………………………………………………..	2-809
078-300	HCF Top Cover Interlock Open RAP ……………………………………………………….	2-810
078-301	HCF Docking interlock Open RAP …………………………………………………………..	2-810
078-900	Tray 6 (HCF) Feed Out Sensor Static Jam RAP……………………………………….	2-811

Chain 091 — Xerographics

091-313 CRUM ASIC Communication Fail RAP…………………………………………………….	2-813
091-314 Fuser Fan Fault RAP …………………………………………………………………………….	2-813
091-401 Drum Cartridge Near Life RAP………………………………………………………………..	2-814
091-402 Drum Cartridge Life Over RAP………………………………………………………………..	2-814
091-406	Drum Cartridge Pre Near Life RAP ………………………………………………………….	2-815
091-600	Temperature Sensor Fail RAP ………………………………………………………………..	2-815
091-600	Humidity Sensor Fail RAP………………………………………………………………………	2-816
091-912	Drum Cartridge Life End RAP …………………………………………………………………	2-816

Initial Issue	07/2011	Status Indicator RAPs

WorkCentre 5335 Family Service Documentation	2-15

091-913 Drum Cartridge Life End RAP…………………………………………………………………	2-817
091-914	Drum CRUM Communication Fail RAP ……………………………………………………	2-817
091-915	Drum CRUM Data Broken RAP ………………………………………………………………	2-818
091-916	Drum CRUM Data Mismatch RAP …………………………………………………………..	2-818
091-921	Drum CRUM Not In Position RAP……………………………………………………………	2-819

Chain 092 — ProCon

092-315	ATC Fail RAP………………………………………………………………………………………	2-821
092-323	Dispense Fail RAP………………………………………………………………………………..	2-821
092-656	ATC Average Fail RAP ………………………………………………………………………….	2-822
092-660	ATC Amplitude Fail RAP………………………………………………………………………..	2-822

Chain 093 — Development

093-400 Toner Cartridge Near Empty RAP …………………………………………………………..	2-823
093-406 Toner Cartridge Pre Near Empty RAP……………………………………………………..	2-823
093-912 Toner Cartridge Empty…………………………………………………………………………..	2-824
093-916 Toner CRUM Not In Position RAP …………………………………………………………..	2-824
093-924 Toner K CRUM Communication Fail RAP ………………………………………………..	2-825
093-925	Toner CRUM Data Broken RAP ……………………………………………………………..	2-825
093-926	Toner CRUM Data Mismatch Fail RAP…………………………………………………….	2-826
093-956	Dev Install Mode Fail RAP ……………………………………………………………………..	2-827
093-959	Dev Install Times Over Fail RAP …………………………………………………………….	2-828

Chain 094 — Transfer

094-315 BTR Illegal output …………………………………………………………………………………

2-829

Chain 102 — UI/Dongle SW

102-311 USB Dongle Access Fault………………………………………………………………………	2-831
102-312 USB Dongle Illegal MAC Address Fault……………………………………………………	2-831
102-313 USB Dongle Illegal IOT Speed Key Fault …………………………………………………	2-832
102-314 USB Dongle IOT Speed Setting Fault………………………………………………………	2-832
102-315 USB Dongle SW Key Setting Fault ………………………………………………………….	2-833
102-316 USB Dongle Country Code Setting Fault………………………………………………….	2-833
102-317	USB Dongle PagePack Setting Fault……………………………………………………….	2-834
102-318	USB Dongle Country Code Setting Fault………………………………………………….	2-834
102-319	Dongle NVM List Setting Fault………………………………………………………………..	2-835
102-356	EWS Soft Fail RAP ……………………………………………………………………………….	2-835

Chain 116 — Controller

116-210 Media Reader Fatal Error RAP ……………………………………………………………….	2-837
116-211 MediaReader Cable Disconnected RAP………………………………………………….	2-837
116-212 MediaLib SW Logic Fail RAP…………………………………………………………………	2-838
116-220	Transition to Download Mode Download RAP Initialization Failure ……………..	2-838
116-312 HDD Encrypt Key RAP ………………………………………………………………………….	2-839
116-313 HDD Encrypt Setup RAP ……………………………………………………………………….	2-839
116-314 Ethernet Address RAP…………………………………………………………………………..	2-840
116-315 System Memory DIMM R/W Check RAP………………………………………………….	2-840
116-316 ESS RAM DIMM R/W Check RAP…………………………………………………………..	2-841
116-317 Standard ROM DIMM Check Fail RAP …………………………………………………….	2-841
116-318 ESS ROM DIMM Check RAP …………………………………………………………………	2-842
116-319	Controller UI Configuration RAP ……………………………………………………………..	2-842
116-321	System Software RAP …………………………………………………………………………..	2-843
116-322	WebDAV S/W Fail RAP …………………………………………………………………………	2-843

116-323 ESS NVRAM R/W Check RAP ……………………………………………………………….	2-844
116-324 System Controller RAP ………………………………………………………………………….	2-844
116-325 ESS Fan RAP ………………………………………………………………………………………	2-845
116-328 L2 Cache Fail RAP………………………………………………………………………………..	2-845
116-329 Serial Software RAP ……………………………………………………………………………..	2-846
116-330 HDD File System RAP …………………………………………………………………………..	2-846
116-331 Invalid Log Information RAP …………………………………………………………………..	2-847
116-332 ESS Standard ROM RAP……………………………………………………………………….	2-847
116-333 LocalTalk Software RAP ………………………………………………………………………..	2-848
116-334 ESS NVM Data Compare Fail RAP …………………………………………………………	2-848
116-336 Redirector HD Fail RAP …………………………………………………………………………	2-849
116-337 SNTP Software RAP……………………………………………………………………………..	2-849
116-338 JBA RAP ……………………………………………………………………………………………..	2-850
116-339 JBA No HD RAP ………………………………………………………………………………….	2-850
116-340 Memory Not Enough RAP………………………………………………………………………	2-851
116-341 ROM Version RAP ………………………………………………………………………………..	2-851
116-342 SESAMi Manager Fail RAP ……………………………………………………………………	2-852
116-343 Main PWB IC RAP ………………………………………………………………………………..	2-852
116-346 Formatter RAP ……………………………………………………………………………………..	2-853
116-348 Redirector RAP …………………………………………………………………………………….	2-853
116-349 SIF Fail to Call Pflite RAP ………………………………………………………………………	2-854
116-350 AppleTalk Software RAP………………………………………………………………………..	2-854
116-351 Ether Talk Software RAP ……………………………………………………………………….	2-855
116-352 NetWare Software RAP …………………………………………………………………………	2-855
116-353 HDD Mechanical RAP……………………………………………………………………………	2-856
116-354 HDD Product RAP…………………………………………………………………………………	2-856
116-355 Agent Software RAP ……………………………………………………………………………..	2-857
116-356 HDD Format RAP………………………………………………………………………………….	2-857
116-357 PostScript RAP …………………………………………………………………………………….	2-858
116-358 Salutation Software RAP………………………………………………………………………..	2-858
116-359 PLW Fatal Error RAP…………………………………………………………………………….	2-859
116-360 SMB Software RAP……………………………………………………………………………….	2-859
116-361 Spool HDD RAP……………………………………………………………………………………	2-860
116-362 SSDP Software RAP……………………………………………………………………………..	2-860
116-363 BMLinkS/Print Service Software RAP………………………………………………………	2-861
116-364 Timer RAP……………………………………………………………………………………………	2-861
116-365 Spool RAP……………………………………………………………………………………………	2-862
116-366 Software Report RAP…………………………………………………………………………….	2-862
116-367 Parallel IF Software RAP ……………………………………………………………………….	2-863
116-368 Dump Print RAP……………………………………………………………………………………	2-863
116-370 XJCL RAP ……………………………………………………………………………………………	2-864
116-371 PCL Decomposer Software RAP …………………………………………………………….	2-864
116-372 Formatter RAP ……………………………………………………………………………………..	2-865
116-373 Dynamic DNS Software RAP ………………………………………………………………….	2-865
116-374 Auto Switch RAP…………………………………………………………………………………..	2-866
116-375 Formatter RAP ……………………………………………………………………………………..	2-866
116-376 Port 9100 Software RAP ………………………………………………………………………..	2-867
116-377 Video DMA RAP……………………………………………………………………………………	2-867
116-378 MCR Software RAP ………………………………………………………………………………	2-868
116-379 MCC Software RAP ………………………………………………………………………………	2-868
116-380 ESS Font ROM DIMM RAP ……………………………………………………………………	2-869
116-381 ABL Initialize RAP …………………………………………………………………………………	2-869

Status Indicator RAPs	07/2011	Initial Issue

	2-16	WorkCentre 5335 Family Service Documentation

116-382 ABL Initialize RAP…………………………………………………………………………………	2-870
116-383 PIT Lib Failure RAP ………………………………………………………………………………	2-870
116-384 DCS Fatal Error RAP …………………………………………………………………………….	2-871
116-385 IDC Software RAP ………………………………………………………………………………..	2-871
116-386 FAX Cable Insertion Error RAP ………………………………………………………………	2-872
116-388 HD Not Installed RAP ……………………………………………………………………………	2-872
116-389 RAM Install RAP …………………………………………………………………………………..	2-873
116-390 ROM NVM Mismatch RAP……………………………………………………………………..	2-873
116-391 Country Code RAP ……………………………………………………………………………….	2-874
116-392 ROM DIMM Machine Code Check Fail RAP …………………………………………….	2-874
116-393 AAA Manager Fatal Error RAP ……………………………………………………………….	2-875
116-394 AAA Manager Settings Failure RAP ………………………………………………………..	2-875
116-395 USB Software RAP ……………………………………………………………………………….	2-876
116-396 FIPS140 Self-Test Fail…………………………………………………………………………..	2-876
116-397 AAAmgr illegal setting area coverage threshold ………………………………………..	2-877
116-399 Initialization RAP…………………………………………………………………………………..	2-877
116-700 Image Expansion Kit Insufficient Memory RAP …………………………………………	2-878
116-701 Memory Duplex RAP …………………………………………………………………………….	2-878
116-702 Substitute Font RAP ……………………………………………………………………………..	2-879
116-703 PostScript Language RAP ……………………………………………………………………..	2-879
116-704 Media Reader: No Media RAP………………………………………………………………..	2-880
116-705 Media Reader: Format Error RAP……………………………………………………………	2-880
116-706 Media Reader: File Attribute Read Error RAP …………………………………………..	2-881
116-707 Media Reader: Image File Read Error RAP………………………………………………	2-881
116-708 Media Reader: File Attribute Read Error RAP …………………………………………..	2-882
116-709 Media Reader: File Attribute Read Error RAP …………………………………………..	2-882
116-710 HP-GL/2 Memory Overflow RAP …………………………………………………………….	2-883
116-711 PLW Form Merge Error RAP ………………………………………………………………….	2-883
116-712 PLW Form Memory Shortage RAP………………………………………………………….	2-884
116-713 HDD Job Full RAP ………………………………………………………………………………..	2-884
116-714 HP-GL/2 Command RAP ……………………………………………………………………….	2-885
116-715 PLW Form Registration Error RAP ………………………………………………………….	2-885
116-716 Media Reader: Corrupt or Missing Media File RAP ……………………………………	2-886
116-717 Media Reader: Media File Read Error RAP………………………………………………	2-886
116-718 PLW Form Overlay Error RAP ………………………………………………………………..	2-887
116-719 XPIF Parameter Cancelled RAP…………………………………………………………….	2-887
116-720 PCL Memory RAP…………………………………………………………………………………	2-888
116-725 Image Log Data Insufficient Disk Space RAP……………………………………………	2-888
116-737 ART User Defined Area Shortage RAP ……………………………………………………	2-889
116-738 Overlay Size Orientation RAP…………………………………………………………………	2-889
116-739 Form/Logo Capacity RAP ………………………………………………………………………	2-890
116-740 Arithmetic RAP……………………………………………………………………………………..	2-890
116-741 Maximum Forms Data Register RAP……………………………………………………….	2-891
116-742 Max Logo Registered RAP …………………………………………………………………….	2-891
116-743 Form/Logo Size Overflow RAP ……………………………………………………………….	2-892
116-745 ART Command Error RAP……………………………………………………………………..	2-892
116-746 Selected Form RAP ………………………………………………………………………………	2-893
116-747 Invalid Page Margin RAP……………………………………………………………………….	2-893
116-748 Page Image Data RAP…………………………………………………………………………..	2-894
116-749 PostScript Font RAP ……………………………………………………………………………..	2-894
116-750 Banner Sheet Cancelled RAP…………………………………………………………………	2-895
116-752 Print Job Ticket Description Warning RAP ……………………………………………….	2-895

116-771 Invalid JBIG Parameter DL Fixed RAP …………………………………………………….	2-896
116-772 Invalid JBIG Parameter D Fixed RAP ………………………………………………………	2-896
116-773 Invalid JBIG Parameter P Fixed RAP ………………………………………………………	2-897
116-774 Invalid JBIG Parameter YD Fixed RAP…………………………………………………….	2-897
116-775 Invalid JBIG Parameter L0 Fixed RAP……………………………………………………..	2-898
116-776 Invalid JBIG Parameter MX Fixed RAP ……………………………………………………	2-898
116-777 Invalid JBIG Parameter MY Fixed RAP ……………………………………………………	2-899
116-778	Invalid JBIG Par VLength Fixed RAP……………………………………………………….	2-899
116-780	Attached Document RAP ……………………………………………………………………….	2-900
116-790	Stapling Canceled RAP (Integrated Finisher) ……………………………………………	2-900
116-790	Stapling Canceled RAP (Finisher LX) ………………………………………………………	2-901

Chain 121 — FDI

121-316 FDI / Secure Access Conflict RAP ………………………………………………………….	2-903
121-318	Auth/Account Settings Is Not Supported RAP ………………………………………….	2-903
121-333 FDI-ESS Communication Fail …………………………………………………………………	2-904
121-334 FDI Login Fail RAP ………………………………………………………………………………	2-904
121-335 FDI Wake Up Answer Fail RAP ……………………………………………………………..	2-905
121-336 Unknown Accessory RAP ……………………………………………………………………..	2-905
121-337 Accessory Self Diag Fail RAP………………………………………………………………..	2-906
121-338 FDI Answer Time Out RAP ……………………………………………………………………	2-906
121-339 Price Table Error RAP…………………………………………………………………………..	2-907
121-340	EP Accessory Miss Match RAP ……………………………………………………………..	2-907
121-350	FDI Logic Fail RAP……………………………………………………………………………….	2-908
121-370	FDI Unexpected Error RAP……………………………………………………………………	2-908

Chain 123 — UI Communication

123-207 Communication Manager Target RAP ……………………………………………………..	2-909
123-209 Controller UI Communication RAP…………………………………………………………..	2-909
123-310 Send Queue RAP………………………………………………………………………………….	2-910
123-311 Receive Queue RAP ……………………………………………………………………………..	2-910
123-312 Diag Mode Change Fail (Punch Unit Type Set) RAP…………………………………	2-911
123-317 Receive Message Queue RAP ……………………………………………………………….	2-911
123-318 Receive Finish Queue RAP ……………………………………………………………………	2-912
123-320 NVM Initialized for FCW Composition RAP ………………………………………………	2-912
123-322 UI Target RAP………………………………………………………………………………………	2-913
123-323 UI Address RAP ……………………………………………………………………………………	2-913
123-325 Object Creation RAP……………………………………………………………………………..	2-914
123-326 Memory Overflow RAP…………………………………………………………………………..	2-914
123-327 Button Overflow RAP …………………………………………………………………………….	2-915
123-328 UI Internal Range RAP…………………………………………………………………………..	2-915
123-329 UI Coordinates RAP………………………………………………………………………………	2-916
123-332 I/F Fail (Invalid Parameter CP) RAP ………………………………………………………..	2-916
123-333 Interface Communication RAP………………………………………………………………..	2-917
123-337 Frame Data RAP…………………………………………………………………………………..	2-917
123-341 Event Queue RAP…………………………………………………………………………………	2-918
123-342 Event Queue RAP…………………………………………………………………………………	2-918
123-343 Invalid Class RAP …………………………………………………………………………………	2-919
123-344 Invalid Type RAP ………………………………………………………………………………….	2-919
123-345 Timer Queue Full RAP …………………………………………………………………………..	2-920
123-346 Invalid Timer Number RAP …………………………………………………………………….	2-920
123-352 Sys EEPROM Read Error (UI-Panel) RAP ………………………………………………	2-921

Initial Issue	07/2011	Status Indicator RAPs

WorkCentre 5335 Family Service Documentation	2-17

123-353 UI Cable Connect Error (UI-Panel) RAP………………………………………………….	2-921	124-321 Backup SRAM RAP ………………………………………………………………………………	2-946
123-354 Decrease in 24V Error (UI-Panel) RAP……………………………………………………	2-922	124-322 Software Key RAP ………………………………………………………………………………..	2-947
123-355 Decrease in 5V Error (UI-Panel) RAP……………………………………………………..	2-922	124-323 Software Key Registration RAP ………………………………………………………………	2-947
123-357 Sys EEPROM Write Error (UI-Panel) RAP ………………………………………………	2-923	124-324 All Billings Mismatch RAP ………………………………………………………………………	2-948
123-358 Log EEPROM Write Error (UI-Panel) RAP ………………………………………………	2-923	124-325 Billing Restoration RAP………………………………………………………………………….	2-948
123-362 No Object (UI-Panel) RAP …………………………………………………………………….	2-924	124-326 IOT Speed Not Registered RAP ……………………………………………………………..	2-949
123-368 UI Memory RAP ……………………………………………………………………………………	2-924	124-327 IOT Speed Change SW Fail RAP ……………………………………………………………	2-949
123-369 Interface Value RAP ……………………………………………………………………………..	2-925	124-328	Punch Unit User Initial Set Up RAP ………………………………………………………..	2-950
123-370 Interface Length RAP…………………………………………………………………………….	2-925	124-331 ESS ROM DIMM Not Found RAP…………………………………………………………..	2-950
123-371 Interface Parameter RAP……………………………………………………………………….	2-926	124-332 Contract Data Mismatch RAP ………………………………………………………………..	2-951
123-372 Interface Sequence RAP ……………………………………………………………………….	2-926	124-333 ASIC RAP ……………………………………………………………………………………………	2-951
123-373 Channel RAP ……………………………………………………………………………………….	2-927	124-334 ESS ROM 1 RAP ………………………………………………………………………………….	2-952
123-374 User Job ID RAP…………………………………………………………………………………..	2-927	124-335 Font ROM RAP …………………………………………………………………………………….	2-952
123-375 Internal Resource RAP ………………………………………………………………………….	2-928	124-337 ESS RAM RAP……………………………………………………………………………………..	2-953
123-376 Internal Memory RAP…………………………………………………………………………….	2-928	124-338 Duplicate Font ROMs RAP …………………………………………………………………….	2-953
123-377 UI Timer RAP……………………………………………………………………………………….	2-929	124-339 ROM DIMM Mismatch RAP ……………………………………………………………………	2-954
123-378 Interface Format RAP ……………………………………………………………………………	2-929	124-340 CRUM Market Fail All RAP ……………………………………………………………………	2-954
123-379 Dispatch RAP……………………………………………………………………………………….	2-930	124-341 CRUM Market Fail MCU RAP………………………………………………………………..	2-955
123-380 Copy Interface RAP ………………………………………………………………………………	2-930	124-342 CRUM Market Fail SYS 1 RAP ………………………………………………………………	2-955
123-381 Fax Interface RAP…………………………………………………………………………………	2-931	124-343 CRUM Market Fail SYS 2 RAP ………………………………………………………………	2-956
123-382 Scanner Interface RAP ………………………………………………………………………….	2-931	124-344	All Billings Meter Types Mismatch RAP …………………………………………………..	2-956
123-383 Report Interface RAP…………………………………………………………………………….	2-932	124-345	Billing Meter Type Restoration Fail RAP………………………………………………….	2-957
123-384 Server Access RAP ………………………………………………………………………………	2-932	124-346 All Billing Count Types Mismatch RAP ……………………………………………………	2-957
123-385 Service Object RAP ………………………………………………………………………………	2-933	124-347	Billing Count Type Restoration Fail RAP …………………………………………………	2-958
123-386 Service Object RAP ………………………………………………………………………………	2-933	124-348 All Modal Break Points Mismatch RAP ……………………………………………………	2-958
123-387 Service Object RAP ………………………………………………………………………………	2-934	124-349	Modal Break Point Restoration Fail RAP …………………………………………………	2-959
123-388 Attribute RAP ……………………………………………………………………………………….	2-934	124-350 CRUM OEM Fail All RAP ………………………………………………………………………	2-959
123-389 UI Comparator RAP ………………………………………………………………………………	2-935	124-351 CRUM OEM Fail MCU RAP…………………………………………………………………..	2-960
123-390 Job Parameter RAP ………………………………………………………………………………	2-935	124-352 CRUM OEM Fail SYS 1 RAP…………………………………………………………………	2-960
123-391 Job Parameter RAP ………………………………………………………………………………	2-936	124-353 CRUM OEM Fail SYS 2 RAP…………………………………………………………………	2-961
123-392 Auditron RAP ……………………………………………………………………………………….	2-936	124-360 CRUM Validation Fail All RAP ……………………………………………………………….	2-961
123-393 UI Compiling RAP …………………………………………………………………………………	2-937	124-361 CRUM Validation Fail MCU RAP ……………………………………………………………	2-962
123-394 File Access RAP …………………………………………………………………………………..	2-937	124-362 CRUM Validation Fail SYS 1 RAP ………………………………………………………….	2-962
123-395 UI NVM RAP ………………………………………………………………………………………..	2-938	124-363 CRUM Validation Fail SYS 2 RAP ………………………………………………………….	2-963
123-396 UI Software RAP…………………………………………………………………………………..	2-938	124-372 IOT Controller Software RAP ………………………………………………………………….	2-963
123-397 UI Manager RAP…………………………………………………………………………………..	2-939	124-373 IOT Manager SW Fail RAP ……………………………………………………………………	2-964
123-398 Release Queue RAP……………………………………………………………………………..	2-939	124-374 IOT Controller Software RAP ………………………………………………………………….	2-964
123-399 UI Internal RAP …………………………………………………………………………………….	2-940	124-380 CRUM Market Fail All (2) RAP……………………………………………………………….	2-965
123-400 Internal Interface RAP……………………………………………………………………………	2-940	124-381 CRUM Market Fail MCU (2) RAP……………………………………………………………	2-965
Chain 124 — Billing & Serialization		124-382 CRUM Market Fail SYS 1 (2) RAP………………………………………………………….	2-966
	124-383 CRUM Market Fail SYS 2 (2) RAP	2-966
124-310 Product Designation RAP	2-941
124-390 CRUM OEM Fail All (2) RAP	2-967
124-311 Product Serial Number RAP	2-941
124-391 CRUM OEM Fail MCU (2) RAP	2-967
124-312 Machine Codes Mismatch RAP	2-942
124-392 CRUM OEM Fail SYS 1 (2) RAP	2-968
124-313 Serial Number RAP	2-942
124-393 CRUM OEM Fail SYS 2 (2) RAP	2-968
124-314 IOT Speed RAP	2-943
124-701 Side Tray to Center Tray RAP	2-969
124-315 IOT Speed Mismatch RAP	2-943
124-702 Finisher Tray to Center Tray RAP	2-969
124-316 Product Mode RAP	2-944
124-705 Punching Cancelled RAP	2-970
124-317 All Product Mode RAP	2-944
124-706 Folding Cancelled RAP	2-970
124-318 Product Type Software Key RAP	2-945
124-708 Output Tray Changed Failure RAP	2-971
124-319 All Product Types Software Key RAP	2-945
124-709 Stapler Sheets Counts RAP	2-971
124-320 EEPROM RAP	2-946
124-710 Output Tray Changed from MailBoxSorter RAP	2-972


Status Indicator RAPs	07/2011		Initial Issue

	2-18		WorkCentre 5335 Family Service Documentation

Chain 127 — External Communications

127-310 ESR Task Fatal Error RAP ……………………………………………………………………	2-973
127-314 WSD Print S/W Fail RAP ……………………………………………………………………….	2-973
127-315 ThinPrint S/W Fail RAP………………………………………………………………………….	2-974
127-320	DFE Critical Fail RAP……………………………………………………………………………	2-974
127-337 Job Template HDD Write RAP………………………………………………………………..	2-975
127-342 Job Template Monitor RAP…………………………………………………………………….	2-975
127-353 LPD Software RAP ……………………………………………………………………………….	2-976
127-354 FTP Server Software RAP ……………………………………………………………………..	2-976
127-396 Mail I/O Software RAP …………………………………………………………………………..	2-977
127-398	IPP Software RAP…………………………………………………………………………………	2-977
127-399	JME Software RAP ……………………………………………………………………………….	2-978
127-700	SIP Registration Fail RAP……………………………………………………………………..	2-978

Chain 133 — Fax

133-210 Illegal Fax Parameter RAP …………………………………………………………………….	2-979
133-211 Fax Parameter Value Invalid RAP …………………………………………………………..	2-979
133-212 Fax Read ErrorNo Data RAP………………………………………………………………..	2-980
133-213 Fax Read ErrorInvalid Data RAP…………………………………………………………..	2-980
133-214 Fax USB Initializing RAP ……………………………………………………………………….	2-981
133-215 Fax USB Device RAP ……………………………………………………………………………	2-981
133-216 Fax USB Host Fatal RAP……………………………………………………………………….	2-982
133-217 Fax Manager Short of Memory RAP………………………………………………………..	2-982
133-218 Fax Card Message Library Short of Memory RAP……………………………………..	2-983
133-219 Fax Work Memory RAP …………………………………………………………………………	2-983
133-220 Fax Control Task RAP …………………………………………………………………………..	2-984
133-221 Fax Card Boot RAP ………………………………………………………………………………	2-984
133-222 Fax Card does not respond RAP …………………………………………………………….	2-985
133-223 Fax Card Reset RAP …………………………………………………………………………….	2-985
133-224 Controller ROM Fax Card ROM RAP ………………………………………………………	2-986
133-226 Country Code RAP ……………………………………………………………………………….	2-986
133-280 Fax Option Slot 1 Board RAP …………………………………………………………………	2-987
133-281 Received unknown message RAP…………………………………………………………..	2-987
133-282 Fax Card Download RAP……………………………………………………………………….	2-988
133-283 Fax Report Mailbox RAP ……………………………………………………………………….	2-988
133-700 Staple/Punch Cancelled RAP …………………………………………………………………	2-989
133-710 Tray Select Fail RAP……………………………………………………………………………..	2-989

OF 99-1 Reflective Sensor RAP…………………………………………………………………………..	2-1009
OF 99-2 Transmissive Sensor……………………………………………………………………………..	2-1010
OF 99-3 Switch………………………………………………………………………………………………….	2-1011
OF 99-4 Generic Solenoid/Clutch RAP …………………………………………………………………	2-1012
OF 99-6	2	Wire Motor Open………………………………………………………………………………..	2-1013
OF 99-7	2	Wire Motor On……………………………………………………………………………………	2-1013
OF 99-8	Set Gate Solenoid Open ………………………………………………………………………..	2-1014
OF 99-9	Multiple Wire Motor ……………………………………………………………………………….	2-1015

Chain 134 — FAX

134-210 Fax Controller Parameter RAP ……………………………………………………………….	2-991
134-211 FAX PWB RAP …………………………………………………………………………………….	2-991

Chain 202 — Timers

202-399 Internal Timer RAP ……………………………………………………………………………….

2-993

Other Faults

AC Power RAP………………………………………………………………………………………………….	2-995
STBY +5VDC Power RAP…………………………………………………………………………………..	2-996
+5VDC Power RAP ……………………………………………………………………………………………	2-996
+24VDC Power RAP ………………………………………………………………………………………….	2-997
Machine Not Ready RAP ……………………………………………………………………………………	2-998
OF 13-1 Secure Access RAP………………………………………………………………………………	2-999
OF 16-1 Network Checkout…………………………………………………………………………………	2-1002

Initial Issue	07/2011	Status Indicator RAPs

WorkCentre 5335 Family Service Documentation	2-19

Status Indicator RAPs	07/2011	Initial Issue

2-20	WorkCentre 5335 Family Service Documentation

003-311 IIT CDI Interface Mismatch RAP

BSD-ON: BSD 3.3 — ESS-IIT Communication

BSD-ON: BSD 16.1 — ESS

Error detected when information sent to controller from IIT via IIT CDI I/F during initialization of controller is insufficient. (e.g. bad combination of controller SW and IIT SW)

Procedure

•Reload correct Controller and IIT Software (GP 16).

•Replace IIT PWB (Switch the EEPROM) (PL 1.6)

•Replace the ESS PWB (PL 35.2)

003-318 IIT Software RAP

BSD-ON: BSD 3.3 — ESS-IIT Communication

BSD-ON: BSD 16.1 — ESS

The IIT software is corrupt.

Procedure

•Ensure that the customer is programming a job within the parameters of the machine utilizing the UI.

•Disconnect then reconnect the IIT, Control Panel, ESS, MCU all PWBs connected to them (RAM, Firmware module, EEPROM)

•Check the sw version of the controller sw

•Reload Software (GP 16)

•Replace IIT PWB (Switch the EEPROM) (PL 1.6)

•If the problem persists, replace the ESS PWB (PL 35.2). (If not fixed by this, reinstall the original ESS PWB and RAM DIMM.)

Initial Issue	07/2011	Status Indicator RAPs
	003-311 , 003-318
WorkCentre 5335 Family Service Documentation	2-21

003-319 IIT Video Driver Detection RAP

BSD-ON: BSD 3.3 — ESS-IIT Communication

BSD-ON: BSD 16.1 — ESS

One of the following errors is detected:

•Compression Threshold overflow

•DMA Transfer error

•Other system compression errors

Procedure

•Ensure that the customer is programming a job within the parameters of the machine utilizing the UI.

•Disconnect then reconnect the IIT, Control Panel, ESS, MCU all PWBs connected to them (RAM, Firmware module, EEPROM)

•Reload Software (GP 16)

•Replace IIT PWB (Switch the EEPROM) (PL 1.6)

•If the problem persists, replace the ESS PWB (PL 35.2). (If not fixed by this, reinstall the original ESS PWB and RAM DIMM.)

003-320 IISS-ESS Communication 1 RAP

BSD-ON: BSD 3.3 — ESS-IIT Communication

BSD-ON: BSD 16.1 — ESS

BSD-ON: BSD 34.1 — FAX

An abnormal parameter is set as the argument for the send function. After avoiding detection condition of 116-389 at power on, extended memory capacity in document scanning area below 256MB is detected with IITsc-detected Fault Code, while Fax Card is mounted.

Procedure

•Disconnect and reconnect the IIT Harness (PL 1.6).

•Reload Software (GP 16).

•If the problem persists, replace the IIT PWB (Switch the EEPROM) (PL 1.6).

Status Indicator RAPs	07/2011	Initial Issue
003-319, 003-320
2-22	WorkCentre 5335 Family Service Documentation

003-321 IISS-ESS Communication 2 RAP

BSD-ON: BSD 3.3 — ESS-IIT Communication

BSD-ON: BSD 16.1 — ESS

The ACK (acknowledgement code) could not be received after 2 resend attempts. (The Sequencing No. of the sent Message Packet is incorrect.) Error detected when information sent to controller from IIT via IIT CDI I/F during initialization of controller is insufficient. (e.g. bad combination of controller SW and IIT SW).

Procedure

•Disconnect and reconnect the IIT Harness (PL 1.6).

•Reload Software (GP 16).

•If the problem persists, replace the IIT PWB (Switch the EEPROM) (PL 1.6).

•Replace the ESS PWB (PL 35.2)

003-322 IISS-ESS Communication 3 RAP

BSD-ON: BSD 3.3 — ESS-IIT Communication

BSD-ON: BSD 16.1 — ESS

The ACK (acknowledgement code) could not be received after 2 resend attempts. (The Packet No. of the sent Message Packet is incorrect.)

Procedure

•Ensure that the customer is programming a job within the parameters of the machine utilizing the UI.

•Disconnect then reconnect the IIT, Control Panel, ESS, MCU all PWBs connected to them (RAM, Firmware module, EEPROM)

•Reload Software (GP 16)

•Replace IIT PWB (Switch the EEPROM) (PL 1.6)

•If the problem persists, replace the ESS PWB (PL 35.2). (If not fixed by this, reinstall the original ESS PWB and RAM DIMM.)

Initial Issue	07/2011	Status Indicator RAPs
	003-321, 003-322
WorkCentre 5335 Family Service Documentation	2-23

003-323 IISS-ESS Communication 4 RAP

BSD-ON: BSD 3.3 — ESS-IIT Communication

BSD-ON: BSD 16.1 — ESS

The ACK (acknowledgement code) could not be received after 2 resend attempts. (The Message Length of the sent Message Packet is incorrect.)

003-324 IISS-ESS Communication 5 RAP

BSD-ON: BSD 3.3 — ESS-IIT Communication

BSD-ON: BSD 16.1 — ESS

The ACK (acknowledgement code) could not be received after 2 resend attempts. (The Message Length of the sent Message Packet is incorrect.)

Procedure

•Ensure that the customer is programming a job within the parameters of the machine utilizing the UI.

•Disconnect then reconnect the IIT, Control Panel, ESS, MCU all PWBs connected to them (RAM, Firmware module, EEPROM)

•Reload Software (GP 16)

•Replace IIT PWB (Switch the EEPROM) (PL 1.6)

•If the problem persists, replace the ESS PWB (PL 35.2). (If not fixed by this, reinstall the original ESS PWB and RAM DIMM.)

Procedure

•Ensure that the customer is programming a job within the parameters of the machine utilizing the UI.

•Disconnect then reconnect the IIT, Control Panel, ESS, MCU all PWBs connected to them (RAM, Firmware module, EEPROM)

•Reload Software (GP 16)

•Replace IIT PWB (Switch the EEPROM) (PL 1.6)

•If the problem persists, replace the ESS PWB (PL 35.2). (If not fixed by this, reinstall the original ESS PWB and RAM DIMM.)

Status Indicator RAPs	07/2011	Initial Issue
003-323, 003-324
2-24	WorkCentre 5335 Family Service Documentation

003-325 IISS-ESS Communication 6 RAP

BSD-ON: BSD 3.3 — ESS-IIT Communication

BSD-ON: BSD 16.1 — ESS

The ACK (acknowledgement code) could not be received after 2 resend attempts. (A parity error was detected by hardware in the IIT PWB.)

003-326 IISS-ESS Communication 7 RAP

BSD-ON: BSD 3.3 — ESS-IIT Communication

BSD-ON: BSD 16.1 — ESS

The ACK (acknowledgement code) could not be received after 2 resend attempts. (Framing error was detected by hardware in the IIT PWB.)

Procedure

•Ensure that the customer is programming a job within the parameters of the machine utilizing the UI.

•Disconnect then reconnect the IIT, Control Panel, ESS, MCU all PWBs connected to them (RAM, Firmware module, EEPROM)

•Reload Software (GP 16)

•Replace IIT PWB (Switch the EEPROM) (PL 1.6)

•If the problem persists, replace the ESS PWB (PL 35.2). (If not fixed by this, reinstall the original ESS PWB and RAM DIMM.)

Procedure

•Ensure that the customer is programming a job within the parameters of the machine utilizing the UI.

•Disconnect then reconnect the IIT, Control Panel, ESS, MCU all PWBs connected to them (RAM, Firmware module, EEPROM)

•Reload Software (GP 16)

•Replace IIT PWB (Switch the EEPROM) (PL 1.6)

•If the problem persists, replace the ESS PWB (PL 35.2). (If not fixed by this, reinstall the original ESS PWB and RAM DIMM.)

Initial Issue	07/2011	Status Indicator RAPs
	003-325, 003-326
WorkCentre 5335 Family Service Documentation	2-25

003-327 IISS-ESS Communication 8 RAP

BSD-ON: BSD 3.3 — ESS-IIT Communication

BSD-ON: BSD 16.1 — ESS

The ACK (acknowledgement code) could not be received after 2 resend attempts. (An overrun error was detected by hardware in the IIT PWB.)

003-328 IISS-ESS Communication 9 RAP

BSD-ON: BSD 3.3 — ESS-IIT Communication

BSD-ON: BSD 16.1 — ESS

The ACK (acknowledgement code) could not be received after 2 resend attempts. (After header recognition, receive interruption was detected by the IIT PWB.)

Procedure

•Ensure that the customer is programming a job within the parameters of the machine utilizing the UI.

•Disconnect then reconnect the IIT, Control Panel, ESS, MCU all PWBs connected to them (RAM, Firmware module, EEPROM)

•Reload Software (GP 16)

•Replace IIT PWB (Switch the EEPROM) (PL 1.6)

•If the problem persists, replace the ESS PWB (PL 35.2). (If not fixed by this, reinstall the original ESS PWB and RAM DIMM.)

Procedure

•Ensure that the customer is programming a job within the parameters of the machine utilizing the UI.

•Disconnect then reconnect the IIT, Control Panel, ESS, MCU all PWBs connected to them (RAM, Firmware module, EEPROM)

•Reload Software (GP 16)

•Replace IIT PWB (Switch the EEPROM) (PL 1.6)

•If the problem persists, replace the ESS PWB (PL 35.2). (If not fixed by this, reinstall the original ESS PWB and RAM DIMM.)

Status Indicator RAPs	07/2011	Initial Issue
003-327, 003-328
2-26	WorkCentre 5335 Family Service Documentation

003-329 IISS-ESS Communication 10 RAP

BSD-ON: BSD 3.3 — ESS-IIT Communication

BSD-ON: BSD 16.1 — ESS

The NAK (Negative Acknowledgement) that notifies of the occurrence of a transmission failure is received. (The Sequencing No. of the received Message Packet is incorrect.)

003-330 IISS-ESS Communication 11 RAP

BSD-ON: BSD 3.3 — ESS-IIT Communication

BSD-ON: BSD 16.1 — ESS

The NAK (Negative Acknowledgement) that notifies of the occurrence of a transmission failure is received. (The Packet No. of the received Message Packet is incorrect.)

Procedure

•Ensure that the customer is programming a job within the parameters of the machine utilizing the UI.

•Disconnect then reconnect the IIT, Control Panel, ESS, MCU all PWBs connected to them (RAM, Firmware module, EEPROM)

•Reload Software (GP 16)

•Replace IIT PWB (Switch the EEPROM) (PL 1.6)

•If the problem persists, replace the ESS PWB (PL 35.2). (If not fixed by this, reinstall the original ESS PWB and RAM DIMM.)

Procedure

•Ensure that the customer is programming a job within the parameters of the machine utilizing the UI.

•Disconnect then reconnect the IIT, Control Panel, ESS, MCU all PWBs connected to them (RAM, Firmware module, EEPROM)

•Reload Software (GP 16)

•Replace IIT PWB (Switch the EEPROM) (PL 1.6)

•If the problem persists, replace the ESS PWB (PL 35.2). (If not fixed by this, reinstall the original ESS PWB and RAM DIMM.)

Initial Issue	07/2011	Status Indicator RAPs
	003-329, 003-330
WorkCentre 5335 Family Service Documentation	2-27

003-331 IISS-ESS Communication 12 RAP

BSD-ON: BSD 3.3 — ESS-IIT Communication

BSD-ON: BSD 16.1 — ESS

The NAK (Negative Acknowledgement) that notifies of the occurrence of a transmission failure is received. (The Message Length of the received Message Packet is incorrect.)

003-332 IISS-ESS Communication 13 RAP

BSD-ON: BSD 3.3 — ESS-IIT Communication

BSD-ON: BSD 16.1 — ESS

The NAK (Negative Acknowledgement) that notifies of the occurrence of a transmission failure is received. (The Check Code of the received Message Packet is incorrect.)

Procedure

•Ensure that the customer is programming a job within the parameters of the machine utilizing the UI.

•Disconnect then reconnect the IIT, Control Panel, ESS, MCU all PWBs connected to them (RAM, Firmware module, EEPROM)

•Reload Software (GP 16)

•Replace IIT PWB (Switch the EEPROM) (PL 1.6)

•If the problem persists, replace the ESS PWB (PL 35.2). (If not fixed by this, reinstall the original ESS PWB and RAM DIMM.)

Procedure

•Ensure that the customer is programming a job within the parameters of the machine utilizing the UI.

•Disconnect then reconnect the IIT, Control Panel, ESS, MCU all PWBs connected to them (RAM, Firmware module, EEPROM)

•Reload Software (GP 16)

•Replace IIT PWB (Switch the EEPROM) (PL 1.6)

•If the problem persists, replace the ESS PWB (PL 35.2). (If not fixed by this, reinstall the original ESS PWB and RAM DIMM.)

Status Indicator RAPs	07/2011	Initial Issue
003-331, 003-332
2-28	WorkCentre 5335 Family Service Documentation

003-333 IISS-ESS Communication 14 RAP

BSD-ON: BSD 3.3 — ESS-IIT Communication

BSD-ON: BSD 16.1 — ESS

The NAK (Negative Acknowledgement) that notifies of the occurrence of a transmission failure is received. (A parity error was detected by hardware of the UART.)

003-334 IISS-ESS Communication 15 RAP

BSD-ON: BSD 3.3 — ESS-IIT Communication

BSD-ON: BSD 16.1 — ESS

The NAK (Negative Acknowledgement) that notifies of the occurrence of a transmission failure is received. (A framing error was detected by hardware of the UART.)

Procedure

•Ensure that the customer is programming a job within the parameters of the machine utilizing the UI.

•Disconnect then reconnect the IIT, Control Panel, ESS, MCU all PWBs connected to them (RAM, Firmware module, EEPROM)

•Reload Software (GP 16)

•Replace IIT PWB (Switch the EEPROM) (PL 1.6)

•If the problem persists, replace the ESS PWB (PL 35.2). (If not fixed by this, reinstall the original ESS PWB and RAM DIMM.)

Procedure

•Ensure that the customer is programming a job within the parameters of the machine utilizing the UI.

•Disconnect then reconnect the IIT, Control Panel, ESS, MCU all PWBs connected to them (RAM, Firmware module, EEPROM)

•Reload Software (GP 16)

•Replace IIT PWB (Switch the EEPROM) (PL 1.6)

•If the problem persists, replace the ESS PWB (PL 35.2). (If not fixed by this, reinstall the original ESS PWB and RAM DIMM.)

Initial Issue	07/2011	Status Indicator RAPs
	003-333, 003-334
WorkCentre 5335 Family Service Documentation	2-29

003-335 IISS-ESS Communication 16 RAP

BSD-ON: BSD 3.3 — ESS-IIT Communication

BSD-ON: BSD 16.1 — ESS

The NAK (Negative Acknowledgement) that notifies of the occurrence of a transmission failure is received. (An overrun error was detected by hardware of the UART.)

003-336 IISS-ESS Communication 17 RAP

BSD-ON: BSD 3.3 — ESS-IIT Communication

BSD-ON: BSD 16.1 — ESS

The NAK (Negative Acknowledgement) that notifies of the occurrence of a transmission failure is received. (After the header was recognized, it was detected that receiving was aborted.)

Procedure

•Ensure that the customer is programming a job within the parameters of the machine utilizing the UI.

•Disconnect then reconnect the IIT, Control Panel, ESS, MCU all PWBs connected to them (RAM, Firmware module, EEPROM)

•Reload Software (GP 16)

•Replace IIT PWB (Switch the EEPROM) (PL 1.6)

•If the problem persists, replace the ESS PWB (PL 35.2). (If not fixed by this, reinstall the original ESS PWB and RAM DIMM.)

Procedure

•Ensure that the customer is programming a job within the parameters of the machine utilizing the UI.

•Disconnect then reconnect the IIT, Control Panel, ESS, MCU all PWBs connected to them (RAM, Firmware module, EEPROM)

•Reload Software (GP 16)

•Replace IIT PWB (Switch the EEPROM) (PL 1.6)

•If the problem persists, replace the ESS PWB (PL 35.2). (If not fixed by this, reinstall the original ESS PWB and RAM DIMM.)

Status Indicator RAPs	07/2011	Initial Issue
003-335, 003-336
2-30	WorkCentre 5335 Family Service Documentation

Современные копировальные аппараты Xerox отличаются качество, надежностью и «быстрым» стартом. Также у них существует множество особенностей, которые отличают их от принтеров других производителей. Например, используется тефлоновый вал, а не термопленка.

Однако избегать различных поломок и ошибок пока не удается ни одному устройству. К самым частым неисправностям у принтеров Xerox относятся: залипание или повреждение датчика бумаги, повреждение роликов подачи, часто требуется перепрошивка программного обеспечения.

Если у вас возникнут вопросы насчет того, как исправить код ошибки копировального аппарата Xerox, то вы можете обратиться к специалистам нашего сервисного центра.

Основные коды ошибок копировальных аппаратов Xerox и способы их устранения:

Коды ошибок Xerox 1012, 1012(RE)
Коды ошибок Xerox 1020
Коды ошибок Xerox 1025
Коды ошибок Xerox 1035
Коды ошибок Xerox 1038
Коды ошибок Xerox 2830
Коды ошибок Xerox 5011, 5012, 5014
Коды ошибок Xerox 5016, 5017, 5316, 5317
Коды ошибок Xerox 5018, 5028
Коды ошибок Xerox 5312, 5313, 5314
Коды ошибок Xerox 5318, 5320, 5322
Коды ошибок Xerox 5328
Коды ошибок Xerox 5330
Коды ошибок Xerox 5340, 5343
Коды ошибок Xerox 5345
Коды ошибок Xerox 5350, 5352
Коды ошибок Xerox 5355
Коды ошибок Xerox 5622
Коды ошибок Xerox XC520, 540, 560, 580

Xerox 1012, 1012(RE)

Код ошибки	Описание
E1	Jam between paper feed and fuser
E3	Jam in fuser
E5	Clam shell open
E6	Paper feed section cover is open
J1	Toner cartridge near empty
J3	Drum cartridge not seated properly
J7	Waste toner full (replace drum cartridge)
L6	Key counter out
L8	Exposure area overheat
U1	No clock pulse (drive problem)
U2	Scan problem
U3	Lens/mirror problem (RE model only)
U4	Heat problem
U8	Exposure lamp control circuit problem
E1	Jam between paper feed and fuser
E3	Jam in fuser
E5	Clam shell open
E6	Paper feed section cover is open
J1	Toner cartridge near empty
J3	Drum cartridge not seated properly
J7	Waste toner full (replace drum cartridge)
L6	Key counter out
L8	Exposure area overheat
U1	No clock pulse (drive problem)
U2	Scan problem
U3	Lens/mirror problem (RE model only)
U4	Heat problem
U8	Exposure lamp control circuit problem

Xerox 1020

Код ошибки	Описание
LL	Probable bad heater lamp

Xerox 1025

Код ошибки	Описание
A1	DF jam
C1	PF jam cass. 1
C2	PF jam cass. 2
C3	PF jam cass. 3
C9	Bypass jam
E1-1	Paper jam before exit switch
E1-2	Paper jam
E1-5	Paper jam
E1-6	Paper jam
E3-3	Paper jam at exit switch
E3-4	Paper jam at exit switch
E5	Front door open
F1	Collator jam
F5	Collator interlock
F8	No power to collator
F9	Collator bin home switch
J7	250 copies since toner waste was full
L5	Original cass. not present after clearing interrupt
L6	Key counter
L8	Platen glass too hot
U1	Main motor clock pulse
U2	Scan problem
U3-1	Lens problem
U4-1	Open thermistor
U4-2	Low temperature
U4-4	Temperature
U4-5	Main PWB
U6-1	Main PWB
U6-2	Main PWB
U6-3	Main board battery
U6-4	Initialization
U8	Exposure lamp

Xerox 1035

Код ошибки	Описание
A9	Scanner location
C1	Paper feed — upper cassette
C2	Paper feed — lower cassette
C9	Bypass jam
E5	Clam shell is open
L6	Key counter
U1	Off/On
U2	Optics
U4	Low fuser temperature

Xerox 1038

Код ошибки	Описание
A1	DF jam
C1	PF jam cass. 1
C2	PF jam cass. 2
C3	PF jam cass. 3
C9	Bypass jam
E1-1	Paper jam before exit switch
E1-2	Paper jam
E1-5	Paper jam
E1-6	Paper jam
E3-3	Paper jam at exit switch
E3-4	Paper jam at exit switch
E5	Front door open
F1	Collator jam
F5	Collator interlock
F8	No power to collator
F9	Collator bin home switch
J7	250 copies since toner waste was full
L5	Original cass. not present after clearing interrupt
L6	Key counter
L8	Platen glass too hot
U1	Main motor clock pulse
U2	Scan problem
U3-1	Lens problem
U4-1	Open thermistor
U4-2	Low temperature
U4-4	Temperature
U4-5	Main PWB
U6-1	Main PWB
U6-2	Main PWB
U6-3	Main board battery
U6-4	Initialization
U8	Exposure lamp

Xerox 2830

Код ошибки	Описание
A9	Scanner location
C1	Paper feed — upper cassette
C2	Paper feed — lower cassette
C9	Bypass jam
E5	Clam shell is open
E5	Clam shell open
L6	Key counter
U1	Off/On
U2	Optics
U4	Low fuser temperature

Xerox 5011, 5012, 5014

Код ошибки	Описание
C8	Bypass jam/no paper
C9	Bypass jam
E1	Jam
E3	Fuser jam
E5	Clamshell open
E6	PF section cover open
J1	Toner cartridge amost empty
J3	Copy cart (drum unit) missing/not seated right
J7	Copy cartridge has run 18,000 copies
J8	Copy cartridge. Improperly seated or possible only one of two fuses in the cartridge blew
L6	Key counter
L8	Exposure glass too hot
U1	Drive problem
U2	Scan problem
U3	Lens or mirror drive problem
U4	Fuser problem. Heat lamp, thermoswitch, SSR, thermistor
U6	Battery on main board
U8	Exposure lamp or exposure lamp circuit

Xerox 5016, 5017, 5316, 5317

Code	Description
A1-1	Document feeder feed jam
A1-2	Document feeder belt jam
A2-1	Document feeder exit jam
A2-2	Duplex jam
A3	DAD interlock
A5	Duplex and DAD right side interlock
A6	Copier jams after
A9	Document feed belt drive motor
C1-3	Top cassette misfeed
C2-3	Middle cassette misfeed
C3-3	Bottom cassette misfeed
C9-3	Bypass misfeed
E1-11 to E1-14	Paper jam in machine. Did not reach exit switch soon enough
E1-6	Paper path jam
E3-31 to E3-34	Exit switch jam
E3-6	Fuser jam
E5	Front door interlock
E6	Right side interlock or TTM interlock
F1	Sorter jam
F5	Sorter interlock
F8	Sorter board to copier main board communication problem
F9	Sorter bins

Xerox 5018, 5028

Code	Description
A1	Document is ADF
A1-8	Main board received reset signal
A2	ADF jams
A6, A7	ADF jams
A9	ADF jams
C1 — C4	Feed jam
C5-1 to C5-4	Jams in various areas
C5-2	Jams in various areas
C5-3	Jams in various areas
C5-4	Duplex jam
E0	Machine has reset
E1	Jam
E1-E0	Registration jam
E1-E5	Clamshell interlock
E1-E6	Right side interlock
E1-E7	Two tray interlock
E1-E8	Sorter interlock
E1-E9	Copy cartridge interlock
E2	Reset signal happened
E3	Jam
E4	Exit jam
E4-10	Exit jam
E4-5	Clamshell interlock
E4-6	Right side interlock
E4-7	Two tray interlock. Duplex interlock
E4-8	Sorter interlock
E4-9	Copy cartridge interlock
E5	Clamshell interlock
E6	Right side interlock
E7	Duplex interlock
E9	Copy cartridge interlock
F3-1	Sorter bin home switch
F3-2	Sorter cam switch
F3-3	Sorter cam switch
J1-1	Add toner
J1-2	Temporary low toner signal
J2-0	Replace copy cartridge
L2	2000 copies left on copy cartridge
L3	ADF to machine communication problem
L4 (flashing)	1000 copies left on fuser web
rr	Bad EPROM on main board
U0	Main board
U2	Scan problem
U2-1	Scan home
U3-00	Cam drive problem
U3-01	Cam movement slow
U3-04	Main board to duplex communication
U3-09	Cam problem
U3-12	Jogger problem
U3-19	Cam problem
U3-21	Cam problem
U3-23	Cam problem
U3-29	Cam problem
U3-32	Cam problem
U3-34	Cam problem
U3-39	Cam problem
U3-43	Cam problem
U3-45	Cam problem
U3-49	Cam problem
U3-54	Cam problem
U3-56	Cam problem
U3-59	Cam problem
U4-1	Fuser problem. Long warm up
U4-2	Low fuser temperature after warm up
U4-3	High fuser temperature
U4-4	Open fuser thermistor
U4-6	Replace fuser web
U4-7	Thermistor signal problem
U7-1	Copy cartridge belt drive problem
U9-3	Exposure lamp problem
U9-4	Toner motor
U9-5	Problem in warm up

Xerox 5312, 5313, 5314

Код ошибки	Описание
C1	Upper paper feed problem. Did not reach feed sensor
C2	Lower paper feed problem. Did not reach feed sensor
E1	Exit jam. Paper did not reach exit sensor
E3	Exit jam. Paper still on exit sensor
J1	Add toner
J3	Copy cartridge (drum unit) not installed
J7	Copy cartridge (drum unit) must be replaced
J8	Copy cartridge (drum unit) problem
L6	Problem with an accessory. Installed but not initialized
U1	Drive problem. Main motor, gear etc.
U2	Scan problem
U3	Main board dip switches wrong. Lens drive problem
U4	Fuser problem. Heat lamp, thermal switch, overheat, thermistor.
U6	EPROM error
U8	Auto exposure sensor. No exposure lamp or weak lamp

Xerox 5318, 5320, 5322

Code	Description
A1-11	Original ready switch
A1-12	Feed sensor
A1-1 to A1-32	All indicate a paper path problem, etc. in the ADF
A1-21	Original ready switch and document registration sensor or both the document feed sensor and document registration sensor
A1-22	ADF registration sensor
A1-23	Original did not reach ADF registration sensor quickly enough
A1-24	ADF sensor stuck down too long
A1-25	ADF sensor actuated at the wrong time during single sheet feed
A1-26	ADF sensor not actuated quickly enough in sheet feed mode
A1-31	In reverse, ADF sensor is not actuated soon enough
A1-32	In reverse, ADF sensor is actuated too long
A2	ADF exit problems
A2-1	Original ready sensor and ADF exit switch are actuated or ADF feed in sensor and ADF exit switch are both actuated
A2-2	ADF exit switch
A2-3	ADF exit switch is not actuated on time
A3	Irregular size documents
A3-1	Wrong size original sensed in 1:1 mode
A3-2	Wrong size original sensed in the 2:1 mode
A5	ADF interlock
A5	ADF interlock
A6	ADF single sheet document reset.
A6-1	Reset original
A6-2	Reset sheet feeder
A7	Document cover interlock
A8	ADF exit interlock
C1	Tray 1 jam
C1-2	Paper feed problem in tray 1
C1-3	Paper does not reach registration
C2	Tray 2 jam
C3	Tray 3 jam
C3-1	Paper feed problem from tray 3
C3-2	Paper feed problem from tray 3
C3-3	Paper feed problem from tray 1
C6-1	Duplex paper feed problem
C6-2	Duplex and/or tray 1 paper feed problem
C6-3	Paper feed problem from tray 1
C7-1	Paper feed problem from HCF
C7-2	Paper feed problem from HCF on tray 1
C7-3	Paper feed problem from tray 1
C8	Paper stays in tray or duplex or HCF
C8-1	Paper on tray 1 feed sensor
C8-2	Paper on tray 2 feed sensor
C8-3	Paper on tray 3 feed sensor
C8-4	Paper on HCF feed sensor
C8-5	Paper in duplex section
C9	Bypass feed problem
C9-3	Paper from bypass did not reach registration sensor quickly enough
E1-10 to E1-25	Internal jam
E1-6	Paper on registration sensor
E2	Reset signal happened. Might read E-2 something else.
E3-30 to E4-14	Exit jam
E3-30 to E3-35	Exit switch actuated too long
E3-6	Exit jam
E3-6	Paper on exit switch
E4-10 to E4-14	Inverter sensor not actuated.
E4-10 to E4-45	Paper did not reach inverter switch soon enough
E4-15	Inverter sensor
E4-40 to E4-45	Duplex entry sensor
E4-6	Paper on inverter switch
E4-6	Inverter sensor
E5	Front door interlock
E6-1	Tray 1 interlock
E6-2	2 tray or duplex interlock
E6-3	HCF interlock
E7-2	Duplex inverter interlock
E7-3	Duplex interlock
E8-10 to E8-15	Paper on duplex feed sensor is not actuated soon enough
E8-6	Paper in duplex
E8-6 to E8-15	Duplex entry sensor
F1-1	Paper did not reach sorter
F1-2	Paper stayed on sorter feed sensor
F1-6	Sorter exit sensor
F3	Paper size not available for sort/stack
F5	Sorter interlock
H2-1	Communication problem between main board and duplex board
H2-2	Side guard sensor problem
H3-1	Communication problem between main board and HCF
H3-2	Upper limit sensor problem on HCF
H6-1	ADF size sensor
H6-2	ADF nudgeer sensor
H6-3	Belt drive motor does not have 24 volts. Black toner is empty, but 100 copies have been run without changing toner
J1	Black toner is empty, but 100 copies have been run without changing toner
J3	Replace copy cartridge
J3	No copy cartridge (drum unit)
J7	Copy cartrige must be replaced
J8-1	Wrong copy cartridge installed
J8-2	Copy cartridge EEPROM must be changed
L6	Auditron or other counter problem
L6	Key counter not installed
L8	Platen glass temperature is too high
L9	Communication problem between interimage erase/edge lamps and main board
U1-1	Main motor drive problem
U2-1	Scan home problem
U2-1 to U2-4	Scan home sensor
U2-2	Scan home problem or optics problem
U2-3, U2-4	Scan home problem
U3-1	Lens sensor problem
U4-1	Fuser thermistor open
U4-2	Fuser did not warm up properly
U4-3	Fuser temperature too high
U4-4	Fuser problem. Staying on too long
U4-6	High fuser temperature
U5-1	Sorter bin home switch not activated
U5-2	Sorter bin home switch stayed actuated
U5-3	Sorter bin home switch
U5-4	Sorter bin home switch
U6-1	ROM problem
U6-2	RAM problem
U6-3	Low battery
U6-4	Incorrect value in NVM. Reinitialize main board with code 20-96
U8-1	Exposure lamp problem
U8-2	Communication problem main board and exposure board
U8-3	Exposure lamp or exposure lamp board problem
U8-4 to U8-6	Problem with exposure lamp, lamp sensor, lamp board

Xerox 5328

Code	Description
A1	Document in ADF
A1-8	Main board received reset signal
A2	ADF jams
A6	ADF registration jam
A7	ADF interlock
A9	Tray 1 jam
C1	Tray 2 jam
C2	Tray 3 jam
C3	Bypass feed jams
C4	Machine has reset
E1	Jam
E1-5	Clamshell interlock
E1-6	Right side interlock
E1-7	Two tray interlock, or duplex interlock
E1-8	Sorter interlock
E1-9	Copy cartridge interlock
E1 or E1-0	Registration jam
E2	Reset signal happened
E3	Jam in transfer area
E4	Exit jam
E4-0	Exit jam
E4-5	Clamshell interlock
E4-6	Right side interlock
E4-7	Two tray interlock
E4-8	Sorter interlock
E4-9	Copy cartridge interlock
E5	Clamshell interlock
E6	Right side interlock
E9	Copy cartridge interlock
F3-1	Sorter bin home switch
F3-2	Sorter cam switch
F3-3	Sorter cam switch
F5	Sorter interlock
J1-1	Add toner
J1-2	Temporary low toner signal
J2-1, J2-2	Replace copy cartridge
J5, J6	ADF to machine communications problem
L2	2000 copies left on cartridge
L3	ADF to machine communications problem
L4	(flashing) 1000 copier left on fuser web
L6	Auditron or other counter problem
LL	Main board. Try simulation 1.1 to initialize
rc	Wrong operation panel installed
rr	Bad EPROM on main board. Try 1.1
U0	Main board
U2	Scan problem
U2-1	Scan home
U2-2	Scan home or scan encoder
U2-4	Scan home or scan dual page sensor
U2-7	Scan home
U4-1	Fuser problem. Long warm up
U4-2	Low fuser temperature after warm up
U4-3	High fuser temperature
U4-4	Open fuser thermistor
U4-6	Replace fuser web.
U4-7	Thermistor signal problem
U7-1	Copy cartridge belt drive problem
U9-3	Exposure lamp problem
U9-4	Toner motor
U9-5	Problem in warm-up

Xerox 5330

Code	Description
A1-1 to A1-32	All indicate a paper path problem, etc. in the ADF.
A2	ADF exit problems
A3	Irregular size documents
A5	ADF interlock
A6	ADF single sheet document reset.
A7	Platen interlock
A8	ADF exit interlock
C1	Tray 1 jam
C2	Tray 2 jam
C3	Tray 3 jam
C6-1, C6-2	Jams related to duplex
C6-3	Registration sensor, re tray 1
C7-1, C7-2	HCF feed problems
C7-3	Tray 1 feed problem
C8	Paper stays in tray or duplex or HCF
C9	Bypass feed problem
E1-10 to E1-25	Internal jam
E1-6	Paper on registration sensor
E2	Reset signal happened. Might read E-2 something else.
E3-30 to E4-14	Exit jam
E3-6	Exit jam
E4-10 to E4-14	Inverter sensor not actuated.
E4-15	Inverter sensor
E4-40 to E4-45	Duplex entry sensor
E4-6	Inverter sensor
E5	Front door interlock
E6-1	Tray 1 interlock
E6-2	2 tray or duplex interlock
E6-3	HCF interlock
E7-2, E7-3	Duplex interlock
E8-6 to E8-15	Duplex entry sensor
F1-1	Sorter entry sensor
F1-6	Sorter exit sensor
F3	Paper size not available for sort/stack
F5	Sorter interlock
J1	Add toner
J3	Replace copy cartridge
J7	Replace copy cartridge
J8-1	Wrong copy cartridge installed
J8-2	Copy cartridge EEPROM
L6	Auditron or other counter problem
L8	Platen glass temperature is too high
L9	Communication problem between interimage erase/edge lamps and main board
U1-1	Main motor drive problem
U2-1 to U2-4	Scan home sensor
U3-1	Lens sensor
U4-1	Open fuser thermistor
U4-2	Fuser did not warm up properly
U4-3	Fuser temperature too high
U4-4	Fuser problem. Staying on too long
U4-6	High fuser temperature
U5-1	Sorter bin home switch not activated
U5-2	Sorter bin home switch stayed actuated
U5-3	Sorter bin home switch
U5-4	Sorter bin home switch
U6-1	ROM problem
U6-2	RAM problem
U6-3	Low battery
U6-4	Incorrect value in NVM. Reinitialize main board with code 20-96
U8-1 to U8-6	Problem with exposure lamp, lamp sensor, lamp board

Xerox 5340, 5343

Code	Description
00-009; 030 to 033	A door was opened while paper was being fed
00-047	Paper in duplex
00-1	Auditron
00-2	Diagnostic error
00-3	Faults error
00-4	Ric error
00-5	Job manager system error
00-6	LLM interface
00-7	Standby error
00-8	Communications error
00-9	Xerographic error
01-300	Front interlock
01-310	Right upper interlock
01-315	Left upper interlock
01-320	Left lower interlock
01-325	Fuser interlock
02-910	Key counter missing
02-920	Wrong combination of accessories
03-321, 322, 326, 327	LLM to ISIL communications problems
03-328	IOT communications problem with duplex or tray 4
03-330	IOT communications problems with HCF
03-335, 03-336	LLM communications problems with edit
03-340	NVM memory
03-341, 03-347	Communications problems between IOT and sorter
03-350, 03-354	Communications problem with LLM and user interface
03-363, 03-364	Communications problem between LLM & optics
03-370, 03-373	Communications problem between LLM & DADF
03-380, 384
03-416, 03-422	RAM memory problem
03-424, 426	NVM memory problem
03-430, 432	Billing problem
03-439	GRAIB communications problem
03-440	RIC communications problem
03-441	RIC NVM problem
03-442	Modem
03-443, 03-458	RIC problems
03-460	Serial communications processor problem
04-300	Main motor or drive problem
05-100, 05-108	DADF registration sensor
05-110	DADF exit sensor
05-115, 120	DADF jams
05-305	DADF document drive
05-310, 312	DADF document sensor
05-316	DADF registration sensor jam
05-325	DADF exit sensor
05-335, 341, 345	DADF interlock switches
06-300, 06-310	Scan problems
06-315	Scan drive
06-320A, 320B, 320C, 325	Scan problem
06-330	Lens drive
06-340	Exposure control problem
06-342	LLM CPU problem
06-344, 06-350	Exposure cvontrol problem
06-352	IOT CPU problem
07-300, 315, 330, 345	Tray faults
07-360, 07-370	HCF problems
07-375, 380A, 380B	Duplex problems
08-100, 08-110	Feed problems. Lead edge of copy paper is late getting to feed sensor of tray 1
08-115, 08-162	Feed problem. Lead edge of copy paper is late getting to registration sensor
08-165	Paper jam at registration sensor
08-310, 08-370	Paper at a sensor when power is turned on
08-330	DADF nudger sensor
08-380	Registration side to side problem with home position
08-390	Nip
09-300	Copy cartridge finished (drum unit)
09-310	Add black toner Add color toner
09-320	Add color toner
09-330	Wrong copy cartridge (wrong drum unit)
09-340	Drum cartridge not installed properly
09-350	Waste toner full
100	A fault has occurred
10-100	Exit jam
10-105	Exit jam
10-110	Vertical sensor jam
10-120, 122, 125	Duplex jam
10-150, 155	Too much or not enough paper in duplex tray
10-300	Fuser thermistor
10-302	Low fuser temperature
10-304	Bad fuser temp
10-308	High fuser temperature or open thermistor
10-310	High fuser temperature
10-312	Fuser not up to temperature after energy save
10-314	Fuser problem
10-320	Fuser web finished
10-330, 335, 340	Exit switch, vertical sensor switch actuated when power is turned on
11-100, 11-116	Sorter jam
11-150, 11-176	Sorter auto stapler jam
11-310, 314, 316	Sorter interlock
11-325A, B, C, D, E, F, G	Sorter index
11-352, 354, 356	Sorter auto stapler interlocks
11-365A, B, C, D, E	Sorter auto stapler bin
11-370, 371, 372A, 373A, 373B, 374	Sorter auto stapler staple failure, staple home problem or tamper home problem
11-385A, 385B, 390A,B,C,D,E, 396A	Sorter auto stapler staple failure, staple home problem or tamper home problem
301	Fuser web must be replaced
302	Copy cartridge (drum unit) must be replaced
501	Tray 1 must be rebuilt
502	Tray 2 must be rebuilt
503	Tray 3 must be rebuilt
504	Tray 4 must be rebuilt
505	HCF must be rebuilt
506	Bypass must be rebuilt
507	Duplex unit must be rebuilt
508	Replace black developer
509	Replace red developer
510	Replace green developer
512	Replace brown developer
513	Copy cartridge (drum unit) will need replacing soon
514	Fuser web will need replacing soon
515	DADF belt should be replaced
516	DADF feed rollers should be replaced
517	Replace exposure lamp
518	Replace suction filter
519	Replace ozone filter
520	Replace optics filter
521	Replace particle filter
522	Replace upper fuser roller
523	Replace fuser pawls
524	Replace pressure roller
525	Replace pressure roller pawls
900-905	Key operator calls

Xerox 5345

Код ошибки	Описание
01-01	Frequency monitoring and zero cross problem
01-02	Interlock
01-03	AC power problem
01-04	Finisher interlock
01-05	24v problem
03-01	Optics to main board communication problem
03-02	Software reset problem
03-03	Could be punched holes in the lead edge of the original
03-04	Software problem
03-06	Low battery
03-07	NVM not initialized or is missing or defective
03-17	Communication problem between main board and finisher board
03-18	Initializes one NVM counter to agree to others
03-19	All three NVM counter to agree with others
03-20	Main board/interface board problems
03-21	Problem with RIC NVM
03-22	RIC modem problem
03-23	RIC real time clock failure.
03-25	RIC NVM problem or not initialized
03-27	NVM problem
03-28	Watchdog software problem
03-29	Microprocessor crystal not at correct frequency
03-30	No software response from finisher after 20 seconds have elapsed
06-01	Lens did not reach 1.1 position
06-02	1/2 rate scanner problem
06-03	Scan home problem
06-04	Scan home problem
06-05	Scan home problem
06-06	Scan encoder
06-07	Scan encoder
06-08	Scan drive boost
06-09	Scan encoder
06-11	Scan encoder pulse phases
06-12	Insufficient scan damping
07-01	Duplex tray not home during duplexing
07-02	Tray 2 not home when selected
07-13	Tray 2 height sensor problem
07-15	Tray 2 empty
07-16	Tray 1 door open
07-18	Tray 1 stack sensor
07-22	Tray 1 empty
07-26	Tray 1 bypass switch actuated too long
07-27	Tray 1 bypass switch deactuated too early
07-30	Paper in duplex
07-31	Paper in duplex
07-32	Duplex tray empty, when paper should be there
08-10	Paper did not reach tray 2 input tray sensor
08-11	Paper did not reach duplex input sensor
08-12	Paper did not reach tray 1
08-14	Paper did not leave tray 2 input sensor quickly enough
08-18	Trail edge did not reach tray 2 input sensor quickly enough
08-19	Trail edge did not reach tray 1 input sensor quickly enough
08-20	Paper in duplex
08-21	Paper in tray 2 input
08-22	Paper in tray 2 or duplex at wrong time
08-23	Paper at tray 1 input at wrong time
08-24	Paper in tray 1 at wrong time
08-28	Upper and lower nips problem
09-08	Low toner condition
09-12	Drum signals are out of range
09-13	Unstable drum patch readings
09-15	Patch is too dark
09-16	Patch is too light
09-17	Open toner container access cover
09-18	Low toner level
09-21	Low toner sensor disconnected
09-22	Low toner condition, even after machine has been theoretically, adding toner
10-02	Low fuser temperature
10-03	High fuser temperature
10-06	Paper did not reach out put switch
10-07	Paper stayed on output switch
10-10	Paper did not reach decurler sensor
10-11	Paper did not reach decurler sensor
10-12	Paper on decurler sensor
10-13	Paper did not reach duplex entry sensor in time
10-14	Paper did not reach duplex entry sensor in time
10-15	Paper on entry sensor at wrong time
10-17	Fuser temperature is too high and fuser relay has deactuated
12-01	Paper at finisher input sensor
12-02	Paper did not reach finisher
12-03	Paper reached finisher too soon
12-05	Paper at stapler
12-06	Paper at stapler
12-07	Paper did not reach stapler
12-08	Paper did not reach stapler
12-10	Complied motor not working properly
12-15	Eject motor problem and/or eject encoder
12-20	Stacker motor problem
12-21	Stacker interlock
12-22	Stacker bottom sensor
12-23	Stacker bottom sensor
12-24	Stacker bottom sensor senses full
12-25	Stack height sensor
12-26	Stack height sensor
12-27	Stack height sensor
12-30	Offset home sensor
12-31	Offset home sensor
12-32	OCT switch
12-35	Eject nip carriage
12-36	Eject cam interlock
12-37	Eject nip carriage open timing
12-38	Eject cam interlock
12-40	Tamper motor
12-41	Tamper home problem
12-42	Tamper home sensor
12-43	Staple load sensor
12-44	Tamper home sensor
12-45	Tamper home sensor
12-50	Low on staples
12-51	Stapler home sensor
12-52	Stapler home sensor
12-53	Eject cam interlock
33-37	Too few documents
55-01	RDH interlock switch open during use
55-04	Paper on bypass sensor
55-05	Paper at vacuum timing sensor
55-06	Paper on output sensor
55-10	No paper reached S31
55-20	Paper did not leave S31 at correct time
55-24	Set counter arm problem
55-25	Documents in input tray not detected
55-27	Lead edge did not reach S35 at correct time
55-2955-30	Trail edge did not reach S35 at correct time
55-31	S32, ADF registration sensor did not see paper at correct time
55-32	S32 did not see trail edge at correct time
55-33	S36 One too many documents
55-36	One too many documents
55-39	Hole count problem on document feeder belt
55-40	Document belt travel problem
55-41	Document belt mistracking or skewing
55-45	Paper at inverter sensor
55-47	Inverter sensor did not see paper lead edge at correct time
55-49	More than 50 sheets in input tray
55-50	Right side interlock
55-51	Left side interlock
55-55	Document on glass
93-93	NVM has to be initialized after new software installed

Xerox 5350, 5352

Code	Description
00-009, 030, 031, 032, 033	A door was opened while paper was being fed
00-047	Paper in duplex
00-1	Auditron
00-2	Diagnostic error
00-3	Faults error
00-4	Ric error
00-5	Job manager system error
00-6	LLM interface
00-7	Standby error
00-8	Communications error
00-9	Xerographic error
01-300	Front interlock
01-310	Right upper interlock
01-315	Left upper interlock
01-320	Left lower interlock
01-325	Fuser interlock
02-910	Key counter missing
02-920	Wrong combination of accessories
03-321, 322, 326, 327	LLM to ISIL communications problems
03-328	IOT communications problem with duplex or tray 4
03-330	IOT communications problems with HCF
03-335, 336	LLM communications problems with edit
03-340	NVM memory
03-341-347	Communications problems between IOT and sorter
03-350-354	Communications problem with LLM and user interface
03-363, 364	Communications problem between LLM & optics
03-370-03-373	Communications problem between LLM & DADF
03-380, 384
03-416-422	RAM memory problem
03-424, 426	NVM memory problem
03-430, 432	Billing problem
03-439	GRAIB communications problem
03-440	RIC communications problem
03-441	RIC NVM problem
03-442	Modem
03-443-458	RIC problems
03-460	Serial communications processor problem
04-300	Main motor or drive problem
05-100-108	DADF registration sensor
05-110	DADF exit sensor
05-115, 120	DADF jams
05-305	DADF document drive
05-310, 312	DADF document sensor
05-316	DADF registration sensor jam
05-325	DADF exit sensor
05-335, 341, 345	DADF interlock switches
06-300-310	Scan problems
06-315	Scan drive
06-320A, 320B, 320C, 325	Scan problem
06-330	Lens drive
06-340	Exposure control problem
06-342	LLM CPU problem
06-344-350	Exposure cvontrol problem
06-352	IOT CPU problem
07-300, 315, 330, 345	Tray faults
07-360-370	HCF problems
07-375, 380A, 380B	Duplex problems
08-100-110	Feed problems. Lead edge of copy paper is late getting to feed sensor of tray 1
08-115-162	Feed problem. Lead edge of copy paper is late getting to registration sensor
08-165	Paper jam at registration sensor
08-310-370	Paper at a sensor when power is turned on
08-330	DADF nudger sensor
08-380	Registration side to side problem with home position
08-390	Nip
09-300	Copy cartridge finished (drum unit)
09-310	Add black toner Add color toner
09-320	Add color toner
09-330	Wrong copy cartridge (wrong drum unit)
09-340	Drum cartridge not installed properly
09-350	Waste toner full
100	A fault has occurred
10-100	Exit jam
10-105	Exit jam
10-110	Vertical sensor jam
10-120, 122, 125	Duplex jam
10-150, 155	Too much or not enough paper in duplex tray
10-300	Fuser thermistor
10-302	Low fuser temperature
10-304	Bad fuser temp
10-308	High fuser temperature or open thermistor
10-310	High fuser temperature
10-312	Fuser not up to temperature after energy save
10-314	Fuser problem
10-320	Fuser web finished
10-330, 335, 340	Exit switch, vertical sensor switch actuated when power is turned on
11-100-116	Sorter jam
11-150-176	Sorter auto stapler jam
11-310, 314, 316	Sorter interlock
11-325A,B,C,D,E,F,G	Sorter index
11-352, 354, 356	Sorter auto stapler interlocks
11-365A,B,C,D,E	Sorter auto stapler bin
11-370,371,372A,373A,373B,374	Sorter auto stapler staple failure, staple home problem or tamper home problem
11-385A,385B,390A,B,C,D,E,396A	Sorter auto stapler staple failure, staple home problem or tamper home problem
301	Fuser web must be replaced
302	Copy cartridge (drum unit) must be replaced
501	Tray 1 must be rebuilt
502	Tray 2 must be rebuilt
503	Tray 3 must be rebuilt
504	Tray 4 must be rebuilt
505	HCF must be rebuilt
506	Bypass must be rebuilt
507	Duplex unit must be rebuilt
508	Replace black developer
509	Replace red developer
510	Replace green developer
512	Replace brown developer
513	Copy cartridge (drum unit) will need replacing soon
514	Fuser web will need replacing soon
515	DADF belt should be replaced
516	DADF feed rollers should be replaced
517	Replace exposure lamp
518	Replace suction filter
519	Replace ozone filter
520	Replace optics filter
521	Replace particle filter
522	Replace upper fuser roller
523	Replace fuser pawls
524	Replace pressure roller
525	Replace pressure roller pawls
900-905	Key operator calls

Xerox 5355

Код ошибки	Описание
01-01	Frequency monitoring and zero cross problem
01-02	Interlock
01-03	AC power problem
01-04	Finisher interlock
01-05	24v problem
03-01	Optics to main board communication problem
03-02	Software reset problem
03-03	Could be punched holes in the lead edge of the original
03-04	Software problem
03-06	Low battery
03-07	NVM not initialized or is missing or defective
03-17	Communication problem between main board and finisher board
03-18	Initializes one NVM counter to agree to others
03-19	All three NVM counter to agree with others
03-20	Main board/interface board problems
03-21	Problem with RIC NVM
03-22	RIC modem problem
03-23	RIC real time clock failure.
03-25	RIC NVM problem or not initialized
03-27	NVM problem
03-28	Watchdog software problem
03-29	Microprocessor crystal not at correct frequency
03-30	No software response from finisher after 20 seconds have elapsed
06-01	Lens did not reach 1.1 position
06-02	1/2 rate scanner problem
06-03	Scan home problem
06-04	Scan home problem
06-05	Scan home problem
06-06	Scan encoder
06-07	Scan encoder
06-08	Scan drive boost
06-09	Scan encoder
06-11	Scan encoder pulse phases
06-12	Insufficient scan damping
07-01	Duplex tray not home during duplexing
07-02	Tray 2 not home when selected
07-13	Tray 2 height sensor problem
07-15	Tray 2 empty
07-16	Tray 1 door open
07-18	Tray 1 stack sensor
07-22	Tray 1 empty
07-26	Tray 1 bypass switch actuated too long
07-27	Tray 1 bypass switch deactuated too early
07-30	Paper in duplex
07-31	Paper in duplex
07-32	Duplex tray empty, when paper should be there
08-10	Paper did not reach tray 2 input tray sensor
08-11	Paper did not reach duplex input sensor
08-12	Paper did not reach tray 1
08-14	Paper did not leave tray 2 input sensor quickly enough
08-18	Trail edge did not reach tray 2 input sensor quickly enough
08-19	Trail edge did not reach tray 1 input sensor quickly enough
08-20	Paper in duplex
08-21	Paper in tray 2 input
08-22	Paper in tray 2 or duplex at wrong time
08-23	Paper at tray 1 input at wrong time
08-24	Paper in tray 1 at wrong time
08-28	Upper and lower nips problem
09-08	Low toner condition
09-12	Drum signals are out of range
09-13	Unstable drum patch readings
09-15	Patch is too dark
09-16	Patch is too light
09-17	Open toner container access cover
09-18	Low toner level
09-21	Low toner sensor disconnected
09-22	Low toner condition, even after machine has been theoretically, adding toner
10-02	Low fuser temperature
10-03	High fuser temperature
10-06	Paper did not reach out put switch
10-07	Paper stayed on output switch
10-10	Paper did not reach decurler sensor
10-11	Paper did not reach decurler sensor
10-12	Paper on decurler sensor
10-13	Paper did not reach duplex entry sensor in time
10-14	Paper did not reach duplex entry sensor in time
10-15	Paper on entry sensor at wrong time
10-17	Fuser temperature is too high and fuser relay has deactuated
12-01	Paper at finisher input sensor
12-02	Paper did not reach finisher
12-03	Paper reached finisher too soon
12-05	Paper at stapler
12-06	Paper at stapler
12-07	Paper did not reach stapler
12-08	Paper did not reach stapler
12-10	Complied motor not working properly
12-15	Eject motor problem and/or eject encoder
12-20	Stacker motor problem
12-21	Stacker interlock
12-22	Stacker bottom sensor
12-23	Stacker bottom sensor
12-24	Stacker bottom sensor senses full
12-25	Stack height sensor
12-26	Stack height sensor
12-27	Stack height sensor
12-30	Offset home sensor
12-31	Offset home sensor
12-32	OCT switch
12-35	Eject nip carriage
12-36	Eject cam interlock
12-37	Eject nip carriage open timing
12-38	Eject cam interlock
12-40	Tamper motor
12-41	Tamper home problem
12-42	Tamper home sensor
12-43	Staple load sensor
12-44	Tamper home sensor
12-45	Tamper home sensor
12-50	Low on staples
12-51	Stapler home sensor
12-52	Stapler home sensor
12-53	Eject cam interlock
33-37	Too few documents
55-01	rdh interlock switch open during use
55-04	Paper on bypass sensor
55-05	Paper at vacuum timing sensor
55-06	Paper on output sensor
55-10	No paper reached S31
55-20	Paper did not leave S31 at correct time
55-24	Set counter arm problem
55-25	Documents in input tray not detected
55-27	Lead edge did not reach S35 at correct time
55-2955-30	Trail edge did not reach S35 at correct time
55-31	S32, ADF registration sensor did not see paper at correct time
55-32	S32 did not see trail edge at correct time
55-33	S36 One too many documents
55-36	One too many documents
55-39	Hole count problem on document feeder belt
55-40	Document belt travel problem
55-41	Document belt mistracking or skewing
55-45	Paper at inverter sensor
55-47	Inverter sensor did not see paper lead edge at correct time
55-49	More than 50 sheets in input tray
55-50	Right side interlock
55-51	Left side interlock
55-55	Document on glass
93-93	NVM has to be initialized after new software installed

Xerox XC520, 540, 560, 580

Код ошибки	Описание
H2	Fuser thermistor
H3	Fuser temperature too high. Must be reset in diagnostics
H4	Fuser temperature too low. Must be reset in diagnostics
L3	Scan problem
L4	Min motor drive problem
L8	Exposure lamp not lightning or not enough light reaching auto exposure sensor
P	Paper did not feed

Xerox 5622

Code	Description
A1-1 to A1-32	All indicate a paper path problem, etc. in the ADF
A2	ADF exit problems
A3	Irregular size documents
A5	ADF interlock
A6	ADF single sheet document reset
A7	Platen interlock
A8	ADF exit interlock
C1	Tray 1 jam
C2	Tray 2 jam
C3	Tray 3 jam
C6-1, C6-2	Jams related to duplex
C6-3	Registration sensor, re tray 1
C7-1, C7-2	HCF feed problems
C7-3	Tray 1 feed problem
C8	Paper stays in tray or duplex or HCF
C9	Bypass feed problem
E1-10 to E1-25	Internal jam
E1-6	Paper on registration sensor
E2	Reset signal happened. Might read E-2 something else
E3-30 to E4-14	Exit jam
E3-6	Exit jam
E4-10 to E4-14	Inverter sensor not actuated
E4-15	Inverter sensor
E4-40 to E4-45	Duplex entry sensor
E4-6	Inverter sensor
E5	Front door interlock
E6-1	Tray 1 interlock
E6-2	2 tray or duplex interlock
E6-3	HCF interlock
E7-2, E7-3	Duplex interlock
E8-6 to E8-15	Duplex entry sensor
F1-1	Sorter entry sensor
F1-6	Sorter exit sensor
F3	Paper size not available for sort/stack
F5	Sorter interlock
J1	Add toner
J3	Replace copy cartridge
J7	Replace copy cartridge
J8-1	Wrong copy cartridge installed
J8-2	Copy cartridge EEPROM
L6	Auditron or other counter problem
L8	Platen glass temperature is too high
L9	Communication problem between interimage erase/edge lamps and main board
U1-1	Main motor drive problem
U2-1 to U2-4	Scan home sensor
U3-1	Lens sensor
U4-1	Open fuser thermistor
U4-2	Fuser did not warm up properly
U4-3	Fuser temperature too high
U4-4	Fuser problem. Staying on too long
U4-6	High fuser temperature
U5-1	Sorter bin home switch not activated
U5-2	Sorter bin home switch stayed actuated
U5-3, U5-4	Sorter bin home switch
U6-1	ROM problem
U6-2	RAM problem
U6-3	Low battery
U6-4	Incorrect value in NVM. Reinitialize main board with code 20-96
U8-1 to U8-6	Problem with exposure lamp, lamp sensor, lamp board

There is a problem with the place to save images scanned in FTP scan.

Procedure

Print a Configuration Report and have the customer confirm that the Default File Destination or

Alternate File Destination settings listed on the last page of the report are correctly set in the

machine, especially the Login Name.

Have the customer perform the following:

Password specified in the machine.

Create a Folder on the FTP server in the location that the machine should be transferring

files into and copy a file into the Folder. Then delete the file and folder. This will verify that

the machine’s User account has proper permissions on the FTP server.

Have them verify that there is sufficient file space in the destination on the FTP server to

allow the machine to transfer files.

If the machine problem persists, then have the customer refer to the product’s System Admin-

istrator Guide to be sure that the machine is properly configured or have them contact the

Xerox Customer Support Center.

Status Indicator RAPs

016-579, 016-580

016-580 File Name Acquisition Failure RAP

A failure in acquiring a file name/folder on the FTP scan server.

Procedure

Print a Configuration Report and have the customer confirm that the Default File Destination or

Alternate File Destination settings listed on the last page of the report are correctly set in the

machine, especially the Login Name.

Have the customer perform the following:

Password specified in the machine.

Create a Folder on the FTP server in the location that the machine should be transferring

files into and copy a file into the Folder. Then delete the file and folder. This will verify that

the machine’s User account has proper permissions on the FTP server.

Have them verify that there is sufficient file space in the destination on the FTP server to

allow the machine to transfer files.

If the machine problem persists, then have the customer refer to the product’s System Admin-

istrator Guide to be sure that the machine is properly configured or have them contact the

Xerox Customer Support Center.

07/2011

2-216

BUS Updated 12/2011

Initial Issue

WorkCentre 5335 Family Service Documentation

Источник

Home

News & Insights
- News & Insights Home
- Artificial Intelligence
- Innovation
- IT Careers & Skills
- Cloud
- Cyber Security
- Future of Work
- All Categories
- Marketing
- HR
- Finance
Community
- Ask question
- Community Home
- Spiceworks Originals
- Cloud
- Collaboration
- Networking
- Water Cooler
- Windows
- All forums
- How-Tos
- Scripts
- Vendors
- Meetups
Reviews
Online Events

Home
Hardware
Printers, Copiers, Scanners & Faxes
How-tos

NuttCase

Apr 12, 2013
1 Minute Read

Spice
Reply (0)
Subscribe
Share
Opens a new window
- Facebook
  Opens a new window
- Twitter
  Opens a new window
- Reddit
  Opens a new window
- LinkedIn
  Opens a new window

Elly Steele

NuttCase13 years in IT

166

Contributions

Best Answers

Helpful Posts

Main Areas of Contribution:

Spiceworks General Support |
Microsoft Exchange |
Windows Server |
Active Directory & GPO |
General Hardware

Learning has never been so easy!

Read these next…

Источник

Hi. I’ve bought today xerox 560 with 016-405 error code.
Do you know how can i enter on service mode and delete this error?
I’ve Efi rip integrated

From Manual:
016-405
Cause] An error occurred in the certificate stored in the machine.
[Remedy] Initialize the certificate

Thanks a lot

Maybe tell us how you did it so others with similar problems can see the answer?

Yes,

First step enter in diagnostics mode:

Hold zero key for 5 seconds, continue holding zero + start key, passcode is 6789. To exit, hold zero + start key. There is a complete procedure for UI diagnostics in the 550/560 PWS edoc.

second step Delete All Certificates and Initialize Security Settings
Press the [Machine Status] button on the Control Panel. The Machine Status screen will be displayed on the Touch Screen.
Select the [Tools] tab on the Touch Screen.
Select [System Settings].
NOTE: If the System Settings option is not displayed, it is required to login as a System Administrator to complete this solution. See the Related Items below for additional information.
Select the [Common Service Settings] option from the Group section.
Select [Maintenance] from the Features section.
Select [Delete all Certificates/Initialize Settings].
NOTE: All certificates stored in the machine will be deleted and security settings associated with the certificates will be initialized.
Select [Start] to delete the certificates.
Select [Close].
If necessary, press the [Log In / Out] button on the Control Panel and then select [Logout] on the Touch Screen to exit the System Administrator mode.

Finish

Источник

Основные коды ошибок копировальных аппаратов Xerox и способы их устранения:

Коды ошибок Xerox 1012, 1012(RE)
Коды ошибок Xerox 1020
Коды ошибок Xerox 1025
Коды ошибок Xerox 1035
Коды ошибок Xerox 1038
Коды ошибок Xerox 2830
Коды ошибок Xerox 5011, 5012, 5014
Коды ошибок Xerox 5016, 5017, 5316, 5317
Коды ошибок Xerox 5018, 5028
Коды ошибок Xerox 5312, 5313, 5314
Коды ошибок Xerox 5318, 5320, 5322
Коды ошибок Xerox 5328
Коды ошибок Xerox 5330
Коды ошибок Xerox 5340, 5343
Коды ошибок Xerox 5345
Коды ошибок Xerox 5350, 5352
Коды ошибок Xerox 5355
Коды ошибок Xerox 5622
Коды ошибок Xerox XC520, 540, 560, 580

Xerox 1012, 1012(RE)

Код ошибки	Описание
E1	Jam between paper feed and fuser
E3	Jam in fuser
E5	Clam shell open
E6	Paper feed section cover is open
J1	Toner cartridge near empty
J3	Drum cartridge not seated properly
J7	Waste toner full (replace drum cartridge)
L6	Key counter out
L8	Exposure area overheat
U1	No clock pulse (drive problem)
U2	Scan problem
U3	Lens/mirror problem (RE model only)
U4	Heat problem
U8	Exposure lamp control circuit problem
E1	Jam between paper feed and fuser
E3	Jam in fuser
E5	Clam shell open
E6	Paper feed section cover is open
J1	Toner cartridge near empty
J3	Drum cartridge not seated properly
J7	Waste toner full (replace drum cartridge)
L6	Key counter out
L8	Exposure area overheat
U1	No clock pulse (drive problem)
U2	Scan problem
U3	Lens/mirror problem (RE model only)
U4	Heat problem
U8	Exposure lamp control circuit problem

Xerox 1020

Код ошибки	Описание
LL	Probable bad heater lamp

Xerox 1025

Код ошибки	Описание
A1	DF jam
C1	PF jam cass. 1
C2	PF jam cass. 2
C3	PF jam cass. 3
C9	Bypass jam
E1-1	Paper jam before exit switch
E1-2	Paper jam
E1-5	Paper jam
E1-6	Paper jam
E3-3	Paper jam at exit switch
E3-4	Paper jam at exit switch
E5	Front door open
F1	Collator jam
F5	Collator interlock
F8	No power to collator
F9	Collator bin home switch
J7	250 copies since toner waste was full
L5	Original cass. not present after clearing interrupt
L6	Key counter
L8	Platen glass too hot
U1	Main motor clock pulse
U2	Scan problem
U3-1	Lens problem
U4-1	Open thermistor
U4-2	Low temperature
U4-4	Temperature
U4-5	Main PWB
U6-1	Main PWB
U6-2	Main PWB
U6-3	Main board battery
U6-4	Initialization
U8	Exposure lamp

Xerox 1035

Код ошибки	Описание
A9	Scanner location
C1	Paper feed — upper cassette
C2	Paper feed — lower cassette
C9	Bypass jam
E5	Clam shell is open
L6	Key counter
U1	Off/On
U2	Optics
U4	Low fuser temperature

Xerox 1038

Код ошибки	Описание
A1	DF jam
C1	PF jam cass. 1
C2	PF jam cass. 2
C3	PF jam cass. 3
C9	Bypass jam
E1-1	Paper jam before exit switch
E1-2	Paper jam
E1-5	Paper jam
E1-6	Paper jam
E3-3	Paper jam at exit switch
E3-4	Paper jam at exit switch
E5	Front door open
F1	Collator jam
F5	Collator interlock
F8	No power to collator
F9	Collator bin home switch
J7	250 copies since toner waste was full
L5	Original cass. not present after clearing interrupt
L6	Key counter
L8	Platen glass too hot
U1	Main motor clock pulse
U2	Scan problem
U3-1	Lens problem
U4-1	Open thermistor
U4-2	Low temperature
U4-4	Temperature
U4-5	Main PWB
U6-1	Main PWB
U6-2	Main PWB
U6-3	Main board battery
U6-4	Initialization
U8	Exposure lamp

Xerox 2830

Код ошибки	Описание
A9	Scanner location
C1	Paper feed — upper cassette
C2	Paper feed — lower cassette
C9	Bypass jam
E5	Clam shell is open
E5	Clam shell open
L6	Key counter
U1	Off/On
U2	Optics
U4	Low fuser temperature

Xerox 5011, 5012, 5014

Код ошибки	Описание
C8	Bypass jam/no paper
C9	Bypass jam
E1	Jam
E3	Fuser jam
E5	Clamshell open
E6	PF section cover open
J1	Toner cartridge amost empty
J3	Copy cart (drum unit) missing/not seated right
J7	Copy cartridge has run 18,000 copies
J8	Copy cartridge. Improperly seated or possible only one of two fuses in the cartridge blew
L6	Key counter
L8	Exposure glass too hot
U1	Drive problem
U2	Scan problem
U3	Lens or mirror drive problem
U4	Fuser problem. Heat lamp, thermoswitch, SSR, thermistor
U6	Battery on main board
U8	Exposure lamp or exposure lamp circuit

Xerox 5016, 5017, 5316, 5317

Code	Description
A1-1	Document feeder feed jam
A1-2	Document feeder belt jam
A2-1	Document feeder exit jam
A2-2	Duplex jam
A3	DAD interlock
A5	Duplex and DAD right side interlock
A6	Copier jams after
A9	Document feed belt drive motor
C1-3	Top cassette misfeed
C2-3	Middle cassette misfeed
C3-3	Bottom cassette misfeed
C9-3	Bypass misfeed
E1-11 to E1-14	Paper jam in machine. Did not reach exit switch soon enough
E1-6	Paper path jam
E3-31 to E3-34	Exit switch jam
E3-6	Fuser jam
E5	Front door interlock
E6	Right side interlock or TTM interlock
F1	Sorter jam
F5	Sorter interlock
F8	Sorter board to copier main board communication problem
F9	Sorter bins

Xerox 5018, 5028

Code	Description
A1	Document is ADF
A1-8	Main board received reset signal
A2	ADF jams
A6, A7	ADF jams
A9	ADF jams
C1 — C4	Feed jam
C5-1 to C5-4	Jams in various areas
C5-2	Jams in various areas
C5-3	Jams in various areas
C5-4	Duplex jam
E0	Machine has reset
E1	Jam
E1-E0	Registration jam
E1-E5	Clamshell interlock
E1-E6	Right side interlock
E1-E7	Two tray interlock
E1-E8	Sorter interlock
E1-E9	Copy cartridge interlock
E2	Reset signal happened
E3	Jam
E4	Exit jam
E4-10	Exit jam
E4-5	Clamshell interlock
E4-6	Right side interlock
E4-7	Two tray interlock. Duplex interlock
E4-8	Sorter interlock
E4-9	Copy cartridge interlock
E5	Clamshell interlock
E6	Right side interlock
E7	Duplex interlock
E9	Copy cartridge interlock
F3-1	Sorter bin home switch
F3-2	Sorter cam switch
F3-3	Sorter cam switch
J1-1	Add toner
J1-2	Temporary low toner signal
J2-0	Replace copy cartridge
L2	2000 copies left on copy cartridge
L3	ADF to machine communication problem
L4 (flashing)	1000 copies left on fuser web
rr	Bad EPROM on main board
U0	Main board
U2	Scan problem
U2-1	Scan home
U3-00	Cam drive problem
U3-01	Cam movement slow
U3-04	Main board to duplex communication
U3-09	Cam problem
U3-12	Jogger problem
U3-19	Cam problem
U3-21	Cam problem
U3-23	Cam problem
U3-29	Cam problem
U3-32	Cam problem
U3-34	Cam problem
U3-39	Cam problem
U3-43	Cam problem
U3-45	Cam problem
U3-49	Cam problem
U3-54	Cam problem
U3-56	Cam problem
U3-59	Cam problem
U4-1	Fuser problem. Long warm up
U4-2	Low fuser temperature after warm up
U4-3	High fuser temperature
U4-4	Open fuser thermistor
U4-6	Replace fuser web
U4-7	Thermistor signal problem
U7-1	Copy cartridge belt drive problem
U9-3	Exposure lamp problem
U9-4	Toner motor
U9-5	Problem in warm up

Xerox 5312, 5313, 5314

Код ошибки	Описание
C1	Upper paper feed problem. Did not reach feed sensor
C2	Lower paper feed problem. Did not reach feed sensor
E1	Exit jam. Paper did not reach exit sensor
E3	Exit jam. Paper still on exit sensor
J1	Add toner
J3	Copy cartridge (drum unit) not installed
J7	Copy cartridge (drum unit) must be replaced
J8	Copy cartridge (drum unit) problem
L6	Problem with an accessory. Installed but not initialized
U1	Drive problem. Main motor, gear etc.
U2	Scan problem
U3	Main board dip switches wrong. Lens drive problem
U4	Fuser problem. Heat lamp, thermal switch, overheat, thermistor.
U6	EPROM error
U8	Auto exposure sensor. No exposure lamp or weak lamp

Xerox 5318, 5320, 5322

Code	Description
A1-11	Original ready switch
A1-12	Feed sensor
A1-1 to A1-32	All indicate a paper path problem, etc. in the ADF
A1-21	Original ready switch and document registration sensor or both the document feed sensor and document registration sensor
A1-22	ADF registration sensor
A1-23	Original did not reach ADF registration sensor quickly enough
A1-24	ADF sensor stuck down too long
A1-25	ADF sensor actuated at the wrong time during single sheet feed
A1-26	ADF sensor not actuated quickly enough in sheet feed mode
A1-31	In reverse, ADF sensor is not actuated soon enough
A1-32	In reverse, ADF sensor is actuated too long
A2	ADF exit problems
A2-1	Original ready sensor and ADF exit switch are actuated or ADF feed in sensor and ADF exit switch are both actuated
A2-2	ADF exit switch
A2-3	ADF exit switch is not actuated on time
A3	Irregular size documents
A3-1	Wrong size original sensed in 1:1 mode
A3-2	Wrong size original sensed in the 2:1 mode
A5	ADF interlock
A5	ADF interlock
A6	ADF single sheet document reset.
A6-1	Reset original
A6-2	Reset sheet feeder
A7	Document cover interlock
A8	ADF exit interlock
C1	Tray 1 jam
C1-2	Paper feed problem in tray 1
C1-3	Paper does not reach registration
C2	Tray 2 jam
C3	Tray 3 jam
C3-1	Paper feed problem from tray 3
C3-2	Paper feed problem from tray 3
C3-3	Paper feed problem from tray 1
C6-1	Duplex paper feed problem
C6-2	Duplex and/or tray 1 paper feed problem
C6-3	Paper feed problem from tray 1
C7-1	Paper feed problem from HCF
C7-2	Paper feed problem from HCF on tray 1
C7-3	Paper feed problem from tray 1
C8	Paper stays in tray or duplex or HCF
C8-1	Paper on tray 1 feed sensor
C8-2	Paper on tray 2 feed sensor
C8-3	Paper on tray 3 feed sensor
C8-4	Paper on HCF feed sensor
C8-5	Paper in duplex section
C9	Bypass feed problem
C9-3	Paper from bypass did not reach registration sensor quickly enough
E1-10 to E1-25	Internal jam
E1-6	Paper on registration sensor
E2	Reset signal happened. Might read E-2 something else.
E3-30 to E4-14	Exit jam
E3-30 to E3-35	Exit switch actuated too long
E3-6	Exit jam
E3-6	Paper on exit switch
E4-10 to E4-14	Inverter sensor not actuated.
E4-10 to E4-45	Paper did not reach inverter switch soon enough
E4-15	Inverter sensor
E4-40 to E4-45	Duplex entry sensor
E4-6	Paper on inverter switch
E4-6	Inverter sensor
E5	Front door interlock
E6-1	Tray 1 interlock
E6-2	2 tray or duplex interlock
E6-3	HCF interlock
E7-2	Duplex inverter interlock
E7-3	Duplex interlock
E8-10 to E8-15	Paper on duplex feed sensor is not actuated soon enough
E8-6	Paper in duplex
E8-6 to E8-15	Duplex entry sensor
F1-1	Paper did not reach sorter
F1-2	Paper stayed on sorter feed sensor
F1-6	Sorter exit sensor
F3	Paper size not available for sort/stack
F5	Sorter interlock
H2-1	Communication problem between main board and duplex board
H2-2	Side guard sensor problem
H3-1	Communication problem between main board and HCF
H3-2	Upper limit sensor problem on HCF
H6-1	ADF size sensor
H6-2	ADF nudgeer sensor
H6-3	Belt drive motor does not have 24 volts. Black toner is empty, but 100 copies have been run without changing toner
J1	Black toner is empty, but 100 copies have been run without changing toner
J3	Replace copy cartridge
J3	No copy cartridge (drum unit)
J7	Copy cartrige must be replaced
J8-1	Wrong copy cartridge installed
J8-2	Copy cartridge EEPROM must be changed
L6	Auditron or other counter problem
L6	Key counter not installed
L8	Platen glass temperature is too high
L9	Communication problem between interimage erase/edge lamps and main board
U1-1	Main motor drive problem
U2-1	Scan home problem
U2-1 to U2-4	Scan home sensor
U2-2	Scan home problem or optics problem
U2-3, U2-4	Scan home problem
U3-1	Lens sensor problem
U4-1	Fuser thermistor open
U4-2	Fuser did not warm up properly
U4-3	Fuser temperature too high
U4-4	Fuser problem. Staying on too long
U4-6	High fuser temperature
U5-1	Sorter bin home switch not activated
U5-2	Sorter bin home switch stayed actuated
U5-3	Sorter bin home switch
U5-4	Sorter bin home switch
U6-1	ROM problem
U6-2	RAM problem
U6-3	Low battery
U6-4	Incorrect value in NVM. Reinitialize main board with code 20-96
U8-1	Exposure lamp problem
U8-2	Communication problem main board and exposure board
U8-3	Exposure lamp or exposure lamp board problem
U8-4 to U8-6	Problem with exposure lamp, lamp sensor, lamp board

Xerox 5328

Code	Description
A1	Document in ADF
A1-8	Main board received reset signal
A2	ADF jams
A6	ADF registration jam
A7	ADF interlock
A9	Tray 1 jam
C1	Tray 2 jam
C2	Tray 3 jam
C3	Bypass feed jams
C4	Machine has reset
E1	Jam
E1-5	Clamshell interlock
E1-6	Right side interlock
E1-7	Two tray interlock, or duplex interlock
E1-8	Sorter interlock
E1-9	Copy cartridge interlock
E1 or E1-0	Registration jam
E2	Reset signal happened
E3	Jam in transfer area
E4	Exit jam
E4-0	Exit jam
E4-5	Clamshell interlock
E4-6	Right side interlock
E4-7	Two tray interlock
E4-8	Sorter interlock
E4-9	Copy cartridge interlock
E5	Clamshell interlock
E6	Right side interlock
E9	Copy cartridge interlock
F3-1	Sorter bin home switch
F3-2	Sorter cam switch
F3-3	Sorter cam switch
F5	Sorter interlock
J1-1	Add toner
J1-2	Temporary low toner signal
J2-1, J2-2	Replace copy cartridge
J5, J6	ADF to machine communications problem
L2	2000 copies left on cartridge
L3	ADF to machine communications problem
L4	(flashing) 1000 copier left on fuser web
L6	Auditron or other counter problem
LL	Main board. Try simulation 1.1 to initialize
rc	Wrong operation panel installed
rr	Bad EPROM on main board. Try 1.1
U0	Main board
U2	Scan problem
U2-1	Scan home
U2-2	Scan home or scan encoder
U2-4	Scan home or scan dual page sensor
U2-7	Scan home
U4-1	Fuser problem. Long warm up
U4-2	Low fuser temperature after warm up
U4-3	High fuser temperature
U4-4	Open fuser thermistor
U4-6	Replace fuser web.
U4-7	Thermistor signal problem
U7-1	Copy cartridge belt drive problem
U9-3	Exposure lamp problem
U9-4	Toner motor
U9-5	Problem in warm-up

Xerox 5330

Code	Description
A1-1 to A1-32	All indicate a paper path problem, etc. in the ADF.
A2	ADF exit problems
A3	Irregular size documents
A5	ADF interlock
A6	ADF single sheet document reset.
A7	Platen interlock
A8	ADF exit interlock
C1	Tray 1 jam
C2	Tray 2 jam
C3	Tray 3 jam
C6-1, C6-2	Jams related to duplex
C6-3	Registration sensor, re tray 1
C7-1, C7-2	HCF feed problems
C7-3	Tray 1 feed problem
C8	Paper stays in tray or duplex or HCF
C9	Bypass feed problem
E1-10 to E1-25	Internal jam
E1-6	Paper on registration sensor
E2	Reset signal happened. Might read E-2 something else.
E3-30 to E4-14	Exit jam
E3-6	Exit jam
E4-10 to E4-14	Inverter sensor not actuated.
E4-15	Inverter sensor
E4-40 to E4-45	Duplex entry sensor
E4-6	Inverter sensor
E5	Front door interlock
E6-1	Tray 1 interlock
E6-2	2 tray or duplex interlock
E6-3	HCF interlock
E7-2, E7-3	Duplex interlock
E8-6 to E8-15	Duplex entry sensor
F1-1	Sorter entry sensor
F1-6	Sorter exit sensor
F3	Paper size not available for sort/stack
F5	Sorter interlock
J1	Add toner
J3	Replace copy cartridge
J7	Replace copy cartridge
J8-1	Wrong copy cartridge installed
J8-2	Copy cartridge EEPROM
L6	Auditron or other counter problem
L8	Platen glass temperature is too high
L9	Communication problem between interimage erase/edge lamps and main board
U1-1	Main motor drive problem
U2-1 to U2-4	Scan home sensor
U3-1	Lens sensor
U4-1	Open fuser thermistor
U4-2	Fuser did not warm up properly
U4-3	Fuser temperature too high
U4-4	Fuser problem. Staying on too long
U4-6	High fuser temperature
U5-1	Sorter bin home switch not activated
U5-2	Sorter bin home switch stayed actuated
U5-3	Sorter bin home switch
U5-4	Sorter bin home switch
U6-1	ROM problem
U6-2	RAM problem
U6-3	Low battery
U6-4	Incorrect value in NVM. Reinitialize main board with code 20-96
U8-1 to U8-6	Problem with exposure lamp, lamp sensor, lamp board

Xerox 5340, 5343

Code	Description
00-009; 030 to 033	A door was opened while paper was being fed
00-047	Paper in duplex
00-1	Auditron
00-2	Diagnostic error
00-3	Faults error
00-4	Ric error
00-5	Job manager system error
00-6	LLM interface
00-7	Standby error
00-8	Communications error
00-9	Xerographic error
01-300	Front interlock
01-310	Right upper interlock
01-315	Left upper interlock
01-320	Left lower interlock
01-325	Fuser interlock
02-910	Key counter missing
02-920	Wrong combination of accessories
03-321, 322, 326, 327	LLM to ISIL communications problems
03-328	IOT communications problem with duplex or tray 4
03-330	IOT communications problems with HCF
03-335, 03-336	LLM communications problems with edit
03-340	NVM memory
03-341, 03-347	Communications problems between IOT and sorter
03-350, 03-354	Communications problem with LLM and user interface
03-363, 03-364	Communications problem between LLM & optics
03-370, 03-373	Communications problem between LLM & DADF
03-380, 384
03-416, 03-422	RAM memory problem
03-424, 426	NVM memory problem
03-430, 432	Billing problem
03-439	GRAIB communications problem
03-440	RIC communications problem
03-441	RIC NVM problem
03-442	Modem
03-443, 03-458	RIC problems
03-460	Serial communications processor problem
04-300	Main motor or drive problem
05-100, 05-108	DADF registration sensor
05-110	DADF exit sensor
05-115, 120	DADF jams
05-305	DADF document drive
05-310, 312	DADF document sensor
05-316	DADF registration sensor jam
05-325	DADF exit sensor
05-335, 341, 345	DADF interlock switches
06-300, 06-310	Scan problems
06-315	Scan drive
06-320A, 320B, 320C, 325	Scan problem
06-330	Lens drive
06-340	Exposure control problem
06-342	LLM CPU problem
06-344, 06-350	Exposure cvontrol problem
06-352	IOT CPU problem
07-300, 315, 330, 345	Tray faults
07-360, 07-370	HCF problems
07-375, 380A, 380B	Duplex problems
08-100, 08-110	Feed problems. Lead edge of copy paper is late getting to feed sensor of tray 1
08-115, 08-162	Feed problem. Lead edge of copy paper is late getting to registration sensor
08-165	Paper jam at registration sensor
08-310, 08-370	Paper at a sensor when power is turned on
08-330	DADF nudger sensor
08-380	Registration side to side problem with home position
08-390	Nip
09-300	Copy cartridge finished (drum unit)
09-310	Add black toner Add color toner
09-320	Add color toner
09-330	Wrong copy cartridge (wrong drum unit)
09-340	Drum cartridge not installed properly
09-350	Waste toner full
100	A fault has occurred
10-100	Exit jam
10-105	Exit jam
10-110	Vertical sensor jam
10-120, 122, 125	Duplex jam
10-150, 155	Too much or not enough paper in duplex tray
10-300	Fuser thermistor
10-302	Low fuser temperature
10-304	Bad fuser temp
10-308	High fuser temperature or open thermistor
10-310	High fuser temperature
10-312	Fuser not up to temperature after energy save
10-314	Fuser problem
10-320	Fuser web finished
10-330, 335, 340	Exit switch, vertical sensor switch actuated when power is turned on
11-100, 11-116	Sorter jam
11-150, 11-176	Sorter auto stapler jam
11-310, 314, 316	Sorter interlock
11-325A, B, C, D, E, F, G	Sorter index
11-352, 354, 356	Sorter auto stapler interlocks
11-365A, B, C, D, E	Sorter auto stapler bin
11-370, 371, 372A, 373A, 373B, 374	Sorter auto stapler staple failure, staple home problem or tamper home problem
11-385A, 385B, 390A,B,C,D,E, 396A	Sorter auto stapler staple failure, staple home problem or tamper home problem
301	Fuser web must be replaced
302	Copy cartridge (drum unit) must be replaced
501	Tray 1 must be rebuilt
502	Tray 2 must be rebuilt
503	Tray 3 must be rebuilt
504	Tray 4 must be rebuilt
505	HCF must be rebuilt
506	Bypass must be rebuilt
507	Duplex unit must be rebuilt
508	Replace black developer
509	Replace red developer
510	Replace green developer
512	Replace brown developer
513	Copy cartridge (drum unit) will need replacing soon
514	Fuser web will need replacing soon
515	DADF belt should be replaced
516	DADF feed rollers should be replaced
517	Replace exposure lamp
518	Replace suction filter
519	Replace ozone filter
520	Replace optics filter
521	Replace particle filter
522	Replace upper fuser roller
523	Replace fuser pawls
524	Replace pressure roller
525	Replace pressure roller pawls
900-905	Key operator calls

Xerox 5345

Код ошибки	Описание
01-01	Frequency monitoring and zero cross problem
01-02	Interlock
01-03	AC power problem
01-04	Finisher interlock
01-05	24v problem
03-01	Optics to main board communication problem
03-02	Software reset problem
03-03	Could be punched holes in the lead edge of the original
03-04	Software problem
03-06	Low battery
03-07	NVM not initialized or is missing or defective
03-17	Communication problem between main board and finisher board
03-18	Initializes one NVM counter to agree to others
03-19	All three NVM counter to agree with others
03-20	Main board/interface board problems
03-21	Problem with RIC NVM
03-22	RIC modem problem
03-23	RIC real time clock failure.
03-25	RIC NVM problem or not initialized
03-27	NVM problem
03-28	Watchdog software problem
03-29	Microprocessor crystal not at correct frequency
03-30	No software response from finisher after 20 seconds have elapsed
06-01	Lens did not reach 1.1 position
06-02	1/2 rate scanner problem
06-03	Scan home problem
06-04	Scan home problem
06-05	Scan home problem
06-06	Scan encoder
06-07	Scan encoder
06-08	Scan drive boost
06-09	Scan encoder
06-11	Scan encoder pulse phases
06-12	Insufficient scan damping
07-01	Duplex tray not home during duplexing
07-02	Tray 2 not home when selected
07-13	Tray 2 height sensor problem
07-15	Tray 2 empty
07-16	Tray 1 door open
07-18	Tray 1 stack sensor
07-22	Tray 1 empty
07-26	Tray 1 bypass switch actuated too long
07-27	Tray 1 bypass switch deactuated too early
07-30	Paper in duplex
07-31	Paper in duplex
07-32	Duplex tray empty, when paper should be there
08-10	Paper did not reach tray 2 input tray sensor
08-11	Paper did not reach duplex input sensor
08-12	Paper did not reach tray 1
08-14	Paper did not leave tray 2 input sensor quickly enough
08-18	Trail edge did not reach tray 2 input sensor quickly enough
08-19	Trail edge did not reach tray 1 input sensor quickly enough
08-20	Paper in duplex
08-21	Paper in tray 2 input
08-22	Paper in tray 2 or duplex at wrong time
08-23	Paper at tray 1 input at wrong time
08-24	Paper in tray 1 at wrong time
08-28	Upper and lower nips problem
09-08	Low toner condition
09-12	Drum signals are out of range
09-13	Unstable drum patch readings
09-15	Patch is too dark
09-16	Patch is too light
09-17	Open toner container access cover
09-18	Low toner level
09-21	Low toner sensor disconnected
09-22	Low toner condition, even after machine has been theoretically, adding toner
10-02	Low fuser temperature
10-03	High fuser temperature
10-06	Paper did not reach out put switch
10-07	Paper stayed on output switch
10-10	Paper did not reach decurler sensor
10-11	Paper did not reach decurler sensor
10-12	Paper on decurler sensor
10-13	Paper did not reach duplex entry sensor in time
10-14	Paper did not reach duplex entry sensor in time
10-15	Paper on entry sensor at wrong time
10-17	Fuser temperature is too high and fuser relay has deactuated
12-01	Paper at finisher input sensor
12-02	Paper did not reach finisher
12-03	Paper reached finisher too soon
12-05	Paper at stapler
12-06	Paper at stapler
12-07	Paper did not reach stapler
12-08	Paper did not reach stapler
12-10	Complied motor not working properly
12-15	Eject motor problem and/or eject encoder
12-20	Stacker motor problem
12-21	Stacker interlock
12-22	Stacker bottom sensor
12-23	Stacker bottom sensor
12-24	Stacker bottom sensor senses full
12-25	Stack height sensor
12-26	Stack height sensor
12-27	Stack height sensor
12-30	Offset home sensor
12-31	Offset home sensor
12-32	OCT switch
12-35	Eject nip carriage
12-36	Eject cam interlock
12-37	Eject nip carriage open timing
12-38	Eject cam interlock
12-40	Tamper motor
12-41	Tamper home problem
12-42	Tamper home sensor
12-43	Staple load sensor
12-44	Tamper home sensor
12-45	Tamper home sensor
12-50	Low on staples
12-51	Stapler home sensor
12-52	Stapler home sensor
12-53	Eject cam interlock
33-37	Too few documents
55-01	RDH interlock switch open during use
55-04	Paper on bypass sensor
55-05	Paper at vacuum timing sensor
55-06	Paper on output sensor
55-10	No paper reached S31
55-20	Paper did not leave S31 at correct time
55-24	Set counter arm problem
55-25	Documents in input tray not detected
55-27	Lead edge did not reach S35 at correct time
55-2955-30	Trail edge did not reach S35 at correct time
55-31	S32, ADF registration sensor did not see paper at correct time
55-32	S32 did not see trail edge at correct time
55-33	S36 One too many documents
55-36	One too many documents
55-39	Hole count problem on document feeder belt
55-40	Document belt travel problem
55-41	Document belt mistracking or skewing
55-45	Paper at inverter sensor
55-47	Inverter sensor did not see paper lead edge at correct time
55-49	More than 50 sheets in input tray
55-50	Right side interlock
55-51	Left side interlock
55-55	Document on glass
93-93	NVM has to be initialized after new software installed

Xerox 5350, 5352

Code	Description
00-009, 030, 031, 032, 033	A door was opened while paper was being fed
00-047	Paper in duplex
00-1	Auditron
00-2	Diagnostic error
00-3	Faults error
00-4	Ric error
00-5	Job manager system error
00-6	LLM interface
00-7	Standby error
00-8	Communications error
00-9	Xerographic error
01-300	Front interlock
01-310	Right upper interlock
01-315	Left upper interlock
01-320	Left lower interlock
01-325	Fuser interlock
02-910	Key counter missing
02-920	Wrong combination of accessories
03-321, 322, 326, 327	LLM to ISIL communications problems
03-328	IOT communications problem with duplex or tray 4
03-330	IOT communications problems with HCF
03-335, 336	LLM communications problems with edit
03-340	NVM memory
03-341-347	Communications problems between IOT and sorter
03-350-354	Communications problem with LLM and user interface
03-363, 364	Communications problem between LLM & optics
03-370-03-373	Communications problem between LLM & DADF
03-380, 384
03-416-422	RAM memory problem
03-424, 426	NVM memory problem
03-430, 432	Billing problem
03-439	GRAIB communications problem
03-440	RIC communications problem
03-441	RIC NVM problem
03-442	Modem
03-443-458	RIC problems
03-460	Serial communications processor problem
04-300	Main motor or drive problem
05-100-108	DADF registration sensor
05-110	DADF exit sensor
05-115, 120	DADF jams
05-305	DADF document drive
05-310, 312	DADF document sensor
05-316	DADF registration sensor jam
05-325	DADF exit sensor
05-335, 341, 345	DADF interlock switches
06-300-310	Scan problems
06-315	Scan drive
06-320A, 320B, 320C, 325	Scan problem
06-330	Lens drive
06-340	Exposure control problem
06-342	LLM CPU problem
06-344-350	Exposure cvontrol problem
06-352	IOT CPU problem
07-300, 315, 330, 345	Tray faults
07-360-370	HCF problems
07-375, 380A, 380B	Duplex problems
08-100-110	Feed problems. Lead edge of copy paper is late getting to feed sensor of tray 1
08-115-162	Feed problem. Lead edge of copy paper is late getting to registration sensor
08-165	Paper jam at registration sensor
08-310-370	Paper at a sensor when power is turned on
08-330	DADF nudger sensor
08-380	Registration side to side problem with home position
08-390	Nip
09-300	Copy cartridge finished (drum unit)
09-310	Add black toner Add color toner
09-320	Add color toner
09-330	Wrong copy cartridge (wrong drum unit)
09-340	Drum cartridge not installed properly
09-350	Waste toner full
100	A fault has occurred
10-100	Exit jam
10-105	Exit jam
10-110	Vertical sensor jam
10-120, 122, 125	Duplex jam
10-150, 155	Too much or not enough paper in duplex tray
10-300	Fuser thermistor
10-302	Low fuser temperature
10-304	Bad fuser temp
10-308	High fuser temperature or open thermistor
10-310	High fuser temperature
10-312	Fuser not up to temperature after energy save
10-314	Fuser problem
10-320	Fuser web finished
10-330, 335, 340	Exit switch, vertical sensor switch actuated when power is turned on
11-100-116	Sorter jam
11-150-176	Sorter auto stapler jam
11-310, 314, 316	Sorter interlock
11-325A,B,C,D,E,F,G	Sorter index
11-352, 354, 356	Sorter auto stapler interlocks
11-365A,B,C,D,E	Sorter auto stapler bin
11-370,371,372A,373A,373B,374	Sorter auto stapler staple failure, staple home problem or tamper home problem
11-385A,385B,390A,B,C,D,E,396A	Sorter auto stapler staple failure, staple home problem or tamper home problem
301	Fuser web must be replaced
302	Copy cartridge (drum unit) must be replaced
501	Tray 1 must be rebuilt
502	Tray 2 must be rebuilt
503	Tray 3 must be rebuilt
504	Tray 4 must be rebuilt
505	HCF must be rebuilt
506	Bypass must be rebuilt
507	Duplex unit must be rebuilt
508	Replace black developer
509	Replace red developer
510	Replace green developer
512	Replace brown developer
513	Copy cartridge (drum unit) will need replacing soon
514	Fuser web will need replacing soon
515	DADF belt should be replaced
516	DADF feed rollers should be replaced
517	Replace exposure lamp
518	Replace suction filter
519	Replace ozone filter
520	Replace optics filter
521	Replace particle filter
522	Replace upper fuser roller
523	Replace fuser pawls
524	Replace pressure roller
525	Replace pressure roller pawls
900-905	Key operator calls

Xerox 5355

Код ошибки	Описание
01-01	Frequency monitoring and zero cross problem
01-02	Interlock
01-03	AC power problem
01-04	Finisher interlock
01-05	24v problem
03-01	Optics to main board communication problem
03-02	Software reset problem
03-03	Could be punched holes in the lead edge of the original
03-04	Software problem
03-06	Low battery
03-07	NVM not initialized or is missing or defective
03-17	Communication problem between main board and finisher board
03-18	Initializes one NVM counter to agree to others
03-19	All three NVM counter to agree with others
03-20	Main board/interface board problems
03-21	Problem with RIC NVM
03-22	RIC modem problem
03-23	RIC real time clock failure.
03-25	RIC NVM problem or not initialized
03-27	NVM problem
03-28	Watchdog software problem
03-29	Microprocessor crystal not at correct frequency
03-30	No software response from finisher after 20 seconds have elapsed
06-01	Lens did not reach 1.1 position
06-02	1/2 rate scanner problem
06-03	Scan home problem
06-04	Scan home problem
06-05	Scan home problem
06-06	Scan encoder
06-07	Scan encoder
06-08	Scan drive boost
06-09	Scan encoder
06-11	Scan encoder pulse phases
06-12	Insufficient scan damping
07-01	Duplex tray not home during duplexing
07-02	Tray 2 not home when selected
07-13	Tray 2 height sensor problem
07-15	Tray 2 empty
07-16	Tray 1 door open
07-18	Tray 1 stack sensor
07-22	Tray 1 empty
07-26	Tray 1 bypass switch actuated too long
07-27	Tray 1 bypass switch deactuated too early
07-30	Paper in duplex
07-31	Paper in duplex
07-32	Duplex tray empty, when paper should be there
08-10	Paper did not reach tray 2 input tray sensor
08-11	Paper did not reach duplex input sensor
08-12	Paper did not reach tray 1
08-14	Paper did not leave tray 2 input sensor quickly enough
08-18	Trail edge did not reach tray 2 input sensor quickly enough
08-19	Trail edge did not reach tray 1 input sensor quickly enough
08-20	Paper in duplex
08-21	Paper in tray 2 input
08-22	Paper in tray 2 or duplex at wrong time
08-23	Paper at tray 1 input at wrong time
08-24	Paper in tray 1 at wrong time
08-28	Upper and lower nips problem
09-08	Low toner condition
09-12	Drum signals are out of range
09-13	Unstable drum patch readings
09-15	Patch is too dark
09-16	Patch is too light
09-17	Open toner container access cover
09-18	Low toner level
09-21	Low toner sensor disconnected
09-22	Low toner condition, even after machine has been theoretically, adding toner
10-02	Low fuser temperature
10-03	High fuser temperature
10-06	Paper did not reach out put switch
10-07	Paper stayed on output switch
10-10	Paper did not reach decurler sensor
10-11	Paper did not reach decurler sensor
10-12	Paper on decurler sensor
10-13	Paper did not reach duplex entry sensor in time
10-14	Paper did not reach duplex entry sensor in time
10-15	Paper on entry sensor at wrong time
10-17	Fuser temperature is too high and fuser relay has deactuated
12-01	Paper at finisher input sensor
12-02	Paper did not reach finisher
12-03	Paper reached finisher too soon
12-05	Paper at stapler
12-06	Paper at stapler
12-07	Paper did not reach stapler
12-08	Paper did not reach stapler
12-10	Complied motor not working properly
12-15	Eject motor problem and/or eject encoder
12-20	Stacker motor problem
12-21	Stacker interlock
12-22	Stacker bottom sensor
12-23	Stacker bottom sensor
12-24	Stacker bottom sensor senses full
12-25	Stack height sensor
12-26	Stack height sensor
12-27	Stack height sensor
12-30	Offset home sensor
12-31	Offset home sensor
12-32	OCT switch
12-35	Eject nip carriage
12-36	Eject cam interlock
12-37	Eject nip carriage open timing
12-38	Eject cam interlock
12-40	Tamper motor
12-41	Tamper home problem
12-42	Tamper home sensor
12-43	Staple load sensor
12-44	Tamper home sensor
12-45	Tamper home sensor
12-50	Low on staples
12-51	Stapler home sensor
12-52	Stapler home sensor
12-53	Eject cam interlock
33-37	Too few documents
55-01	rdh interlock switch open during use
55-04	Paper on bypass sensor
55-05	Paper at vacuum timing sensor
55-06	Paper on output sensor
55-10	No paper reached S31
55-20	Paper did not leave S31 at correct time
55-24	Set counter arm problem
55-25	Documents in input tray not detected
55-27	Lead edge did not reach S35 at correct time
55-2955-30	Trail edge did not reach S35 at correct time
55-31	S32, ADF registration sensor did not see paper at correct time
55-32	S32 did not see trail edge at correct time
55-33	S36 One too many documents
55-36	One too many documents
55-39	Hole count problem on document feeder belt
55-40	Document belt travel problem
55-41	Document belt mistracking or skewing
55-45	Paper at inverter sensor
55-47	Inverter sensor did not see paper lead edge at correct time
55-49	More than 50 sheets in input tray
55-50	Right side interlock
55-51	Left side interlock
55-55	Document on glass
93-93	NVM has to be initialized after new software installed

Xerox XC520, 540, 560, 580

Код ошибки	Описание
H2	Fuser thermistor
H3	Fuser temperature too high. Must be reset in diagnostics
H4	Fuser temperature too low. Must be reset in diagnostics
L3	Scan problem
L4	Min motor drive problem
L8	Exposure lamp not lightning or not enough light reaching auto exposure sensor
P	Paper did not feed

Xerox 5622

Code	Description
A1-1 to A1-32	All indicate a paper path problem, etc. in the ADF
A2	ADF exit problems
A3	Irregular size documents
A5	ADF interlock
A6	ADF single sheet document reset
A7	Platen interlock
A8	ADF exit interlock
C1	Tray 1 jam
C2	Tray 2 jam
C3	Tray 3 jam
C6-1, C6-2	Jams related to duplex
C6-3	Registration sensor, re tray 1
C7-1, C7-2	HCF feed problems
C7-3	Tray 1 feed problem
C8	Paper stays in tray or duplex or HCF
C9	Bypass feed problem
E1-10 to E1-25	Internal jam
E1-6	Paper on registration sensor
E2	Reset signal happened. Might read E-2 something else
E3-30 to E4-14	Exit jam
E3-6	Exit jam
E4-10 to E4-14	Inverter sensor not actuated
E4-15	Inverter sensor
E4-40 to E4-45	Duplex entry sensor
E4-6	Inverter sensor
E5	Front door interlock
E6-1	Tray 1 interlock
E6-2	2 tray or duplex interlock
E6-3	HCF interlock
E7-2, E7-3	Duplex interlock
E8-6 to E8-15	Duplex entry sensor
F1-1	Sorter entry sensor
F1-6	Sorter exit sensor
F3	Paper size not available for sort/stack
F5	Sorter interlock
J1	Add toner
J3	Replace copy cartridge
J7	Replace copy cartridge
J8-1	Wrong copy cartridge installed
J8-2	Copy cartridge EEPROM
L6	Auditron or other counter problem
L8	Platen glass temperature is too high
L9	Communication problem between interimage erase/edge lamps and main board
U1-1	Main motor drive problem
U2-1 to U2-4	Scan home sensor
U3-1	Lens sensor
U4-1	Open fuser thermistor
U4-2	Fuser did not warm up properly
U4-3	Fuser temperature too high
U4-4	Fuser problem. Staying on too long
U4-6	High fuser temperature
U5-1	Sorter bin home switch not activated
U5-2	Sorter bin home switch stayed actuated
U5-3, U5-4	Sorter bin home switch
U6-1	ROM problem
U6-2	RAM problem
U6-3	Low battery
U6-4	Incorrect value in NVM. Reinitialize main board with code 20-96
U8-1 to U8-6	Problem with exposure lamp, lamp sensor, lamp board

This section explains error codes.

If an error caused printing to end abnormally, or a malfunction occurred in the machine, then an error message

code (***-*** ) is displayed.

For faxing, an error code is also displayed on [Activity Reports] and [Transmission Report — Job Undelivered].

Refer to the following table for error codes to rectify problems.

Important: If an error code is displayed, any print data remaining on the machine and information stored in the

machine’s memory is not warranted.

If an error code appears that is not listed in the table below, or if an error persists after following the listed solution,

contact our Customer Support Center. The contact number is printed on the label or card attached on the machine.

Error Code

016-210

[Cause] An error occurred in the software.

016-211

[Remedy] Switch off the machine power, make sure that the touch screen is blank,

016-212

and then switch on the machine power. If the error still is not resolved, contact our

016-213

Customer Support Center.

016-214

016-215

016-402

[Cause] The authentication connection timed out.

[Remedy] Confirm the network connection and switch setting of the authentication

device physically connected to the machine via a network, and check whether it is

connected to the machine correctly.

016-403

[Cause] The root certificate did not match.

[Remedy] Confirm the authentication server and store the root certificate of the

server certificate of the authentication server into the machine.

If you cannot acquire the root certificate of the server certificate, set [Server

Certificate Verification] of [IEEE 802.1x Settings] to [Disabled] on the touch screen.

016-405

[Cause] An error occurred in the certificate stored in the machine.

[Remedy] Initialize the certificate.

016-406

[Cause] An error occurred in the SSL client certificate.

[Remedy] Take one of the following measures:

Store an SSL client certificate in the machine, and set it as the SSL client certificate.

If the SSL client certificate cannot be set, select an authentication method other than

SSL.

016-450

[Cause] The SMB host name already exists.

[Remedy] Change the host name.

016-454

[Cause] Unable to retrieve the IP address from DNS.

[Remedy] Confirm the DNS configuration and IP address retrieve setting.

Cause and Remedy

Источник

Содержание

016 748 ошибка принтера xerox как решить
От модератора:
016748 ошибка принтера xerox
От модератора:
Поломки и ошибки
Вопрос:
Ответ:
Your resource for Technology News, Reviews and Tutorials
Related posts:
13 thoughts on “ Xerox Error Code 016-781 ”
Leave a Reply Cancel reply

КОНФЕРЕНЦИЯ СТАРТКОПИ
Принтеры, копировальные аппараты, МФУ, факсы и другая офисная техника:
вопросы ремонта, обслуживания, заправки, выбора

0. meshugen 13.12.13 16:25

Проблема такая, по сети отправляется задание на печать (с любого компьютера, принт-сервера нет) в независимости от содержимого файла, печатает 3 листа, и зависает. Ни на одно нажатие клавиш не реагирует. Перезагружаю вручную, выходит в готовность, если задание остается не допечатанным, начинает печатать дальше, опять 3 страницы и все зависает. Сталкивался ли кто-нибудь с подобной проблемой? Ошибка видна только в логе, 016-748 HD Full.

От модератора:

1. Портной Нёма 13.12.13 16:35

Ну так машина вам все сказала. «HD Full» = HDD Full.

2. meshugen 13.12.13 16:38

3. Портной Нёма 13.12.13 16:43

(2) Это вы расскажите машине с электронной почтой и опцией печати, что у неё нет HDD или ищите того, кто его снял.

4. meshugen 13.12.13 16:48

Т.е. хотите сказать что аппарат 3 года работал без HDD и вдруг сегодня ему он очень срочно понадобился? При этом зависает именно при печати (даже пустых листов), при копировании ничего подобного нет.

5. Портной Нёма 13.12.13 16:51

Ну может тогда отказ 116-748?

6. meshugen 13.12.13 16:52

Нет именно 016-748 вся проблема в том, что такой ошибки в см нет есть 016-744 и 016-749

7. meshugen 13.12.13 16:53

Обе ошибки описывают «битое» задание, думаю для начала можно попробовать поменять сетевой кабель

8. x-svetlana 13.12.13 16:54

А по моему, Full это полный, а не отсутствующий.
Мне тоже раз в 3 года флэшку чистить приходится

9. meshugen 13.12.13 16:59

x-svetlana (8): Мне тоже раз в 3 года флэшку чистить приходится Да, такое вполне может быть, но это уже до понедельника

10. Портной Нёма 13.12.13 17:03

(6) А ведь вы правы.. машинка «безвинтовая». Прошу пардону за ввод вас в заблуждение.

11. Александр 54rus 13.12.13 21:15

(0) просто порт usb умирает — смиритесь.. или ремонтируйте обычно — заменой..

12. Mishel01 13.12.13 21:19

Александр 54rus (11): просто порт usb умирает
От зависти к порту LAN, на который meshugen (0): по сети отправляется задание на печать ?))

13. Александр 54rus 13.12.13 21:31

(12) так там всё в одном.. Недавно видел (М118) и раньше — т.е. плата принтера как таковая.

14. Mishel01 13.12.13 21:44

(13) В каком смысле «всё в одном»? Плата ESS — да, одна. И что? Много вы их «трупиков» видели?

15. Александр 54rus 13.12.13 21:55

(14) Один, как минимум. Но только я? — может и ещё кто?.
и знаю таких..

16. meshugen 16.12.13 09:11

Ну у нас много таких аппаратов и ESS довольно часто умирает, но с такой ошибкой никогда не видел. Сейчас почищу флешку и отпишусь.

17. meshugen 16.12.13 09:42

Чистка флешки не помогла, а вот замена LAN кабеля проблему решила. Всем спасибо!

18. Александр 54rus 16.12.13 17:51

(14) Опять кабель! вот ведь беда.

19. meshugen 17.12.13 09:17

Кстати как оказалось не только кабель, еще и роутер пришлось менять, он подвисал

Источник

016748 ошибка принтера xerox

Поставили нам в организацию 52 чудесных принтера под секретным именем Xerox WorkCentre 3335 большая часть из них работает нормально, а вот часть при подключении к локальной сети через (RG-45) начинает постоянно перезагружаться, я бы сказал, что циклически, потому что как только он включается, сразу же идет на перезагрузку. Но есть чудо, этот же принтер работает нормально через USB. Кто то говорит, что проблема в сетке, но при этом сетевые принтеры, которые стояли до него, работали корректно. Периодически эти принтеры впадают в перезагрузку в разных точках, тобишь они не находятся в одной локальной сети. Подскажите пожалуйста, куда копать.
UPDATE: Решение проблемы циклической перезагрузки принтера Xerox WC 3335
Связавшись с тех поддержкой Xerox выяснил, что необходимо обновить принтер до актуальной прошивки и проделать действия, которые я процитирую ниже. Мне помогло.
Так же в очередь печати нежелательно помещать более 2-ух документов.
1) При подключении патчкордом к ПК: Отключить протокол TCP/IPv6 и прокси сервер. Для этого на веб-интерфейсе выберите вкладку «Свойства» — «Подключение» — «Протоколы» — «TCP/IP» — снимите галку с пункта «Протокол» в разделе «TCP/IPv6» и сохраните изменения. Далее выберите раздел «Прокси сервер» и снимите галку с пункта «Автоопределение настроек прокси сервера» — сохраните изменения и перезагрузите аппарат.

2) Попробуйте назначить статический ip-адрес аппарату. Для этого на веб-интерфейсе выберите вкладку «Свойства» — «Подключение» — «Протоколы» — «TCP/IP» — «Разрешение IP-адреса» — установить «Статический» и указать необходимые настройки (ip-адрес, маску, шлюз и сервер dns).

3) На каждой рабочей станции, где установлен драйвер для МФУ необходимо перейти в «Устройства и принтеры». Нажать на значок аппарата и перейти в «Свойства принтера» — «Конфигурация» — «Двунаправленная связь» — установить значение «Выключено».

4) Также на всех ПК необходимо проверить порт в драйвере. Для этого необходимо перейти в «Устройства и принтеры». Нажать на значок аппарата и перейти в «Свойства принтера»- «Порты». В качестве порта должен использоваться порт с прямым ip-адресом аппарата (например, 192.168.0.10 (Стандартный порт TCP/IP)). Если используется порт WSD или какой-то другой, то необходимо сделать следующее:

1. На вкладке «Порты» нажмите кнопку «Добавить порт» — «Стандартный TCP/IP порт» — «Новый порт» — «Далее»

2. Введите актуальный ip-адрес аппарата в поле «Имя принтера или ip-адрес». Далее. Готово.

3. Убедитесь, что в списке портов галка установилась на новый добавленный порт и нажмите кнопку «Настроить порт». В открывшемся окне уберите галку с пункта «Состояние SNMP разрешено». Применить.

5) Выполнить сброс сетевых настроек.

Для сброса необходимо на передней панели аппарата нажать кнопку с изображением ключа, по-умолчанию установлен логин — admin, пароль — серийный номер или 1111.

Далее необходимо нажать кнопку «Статус аппарата (i)» — «Настройка сети» — «Настройки TCP/IP» — «Сброс настроек».

6) Если есть такая возможность, то попробуйте поочередно отключать ПК от сети, возможно с каким-либо ПК происходит некорректный обмен пакетами, что приводит к перезагрузке аппарата.

xerox phaser 6510, подключен через USB к компу на win 7 x86 pro, пол года отработал без ошибок, сегодня выдал ошибку 016-748, в мануале сказано что это переполнение лога заданий, и что либо нужно выключить / включить принтер (что на удивление, не помогло), либо перевтыкать плашку памяти принтера, чего по соображениям мат. ответственности никто не будет делать

В итоге что делать и как решить эту проблему так и не стало ясно
Сталкивался ли кто-нибудь с этим и как это решить?

__________________
Помощь в написании контрольных, курсовых и дипломных работ здесь

Xerox Phaser 3140
Здравствуйте, подскажите не печатает принтер Xerox Phaser 3140, при переустановке драйверов.

Xerox phaser 3140
Всем здравствуйте. Ищу резиновый вал термоузла для данного аппарата, нигде не могут найти и порт.

Xerox phaser 3435 замятие
добрый день, подскажите, старый принтер жует бумагу, такая штука берешь лист запускаешь, у него.

Принтер Xerox Phaser 3140
при включений начинает жужжать забор бумаги не происходит и греется помогите кто можит

Тут нечего гадать: «дунь-плюнингом» на пользовательском уровне вы с этим ничего не сделаете. А уж везти ли в ремонт, звать ли ремонт к нему, или списывать его — это ваш внутренний выбор.

Xerox Phaser 6110 MFP
Здравствуйте! Всё работает но выдаёт ошибку-замените ролик подачи лотка 1. Кто подскажет как.

Xerox phaser 3117 не берет бумагу
Ситуация такая, есть старый принтер xerox phaser 3117, сначала при попытке печати, бумага доходила.

XEROX PHASER 3100MFP проблема со сканером
XEROX PHASER 3100MFP при сканировании в зависимости от качества и режима стала тормозить.

Xerox Phaser 3300MFP: Обрезает изображение
Обрезает верхний край изображения при печати с лотка ручной подачи, везде выставлено А4, выполнял.

Несовместимость Xerox 3100 Phaser в Windows 8
Доброго времени суток! Проблема такова — после переустановки ОС(до этого была хр) до 8 возникли.

Xerox Phaser 3210 — горят 2 индикатора
Приветствую, перестал печатать Xerox Phaser 3210, картридж: ml-1210d3/xev , горят эти две лампочки.

0. meshugen 13.12.13 16:25

От модератора:

1. Портной Нёма 13.12.13 16:35

Ну так машина вам все сказала. «HD Full» = HDD Full.

2. meshugen 13.12.13 16:38

3. Портной Нёма 13.12.13 16:43

(2) Это вы расскажите машине с электронной почтой и опцией печати, что у неё нет HDD или ищите того, кто его снял.

4. meshugen 13.12.13 16:48

5. Портной Нёма 13.12.13 16:51

Ну может тогда отказ 116-748?

6. meshugen 13.12.13 16:52

Нет именно 016-748 вся проблема в том, что такой ошибки в см нет есть 016-744 и 016-749

7. meshugen 13.12.13 16:53

Обе ошибки описывают «битое» задание, думаю для начала можно попробовать поменять сетевой кабель

8. x-svetlana 13.12.13 16:54

А по моему, Full это полный, а не отсутствующий.
Мне тоже раз в 3 года флэшку чистить приходится

9. meshugen 13.12.13 16:59

10. Портной Нёма 13.12.13 17:03

(6) А ведь вы правы.. машинка «безвинтовая». Прошу пардону за ввод вас в заблуждение.

11. Александр 54rus 13.12.13 21:15

(0) просто порт usb умирает — смиритесь.. или ремонтируйте обычно — заменой..

12. Mishel01 13.12.13 21:19

13. Александр 54rus 13.12.13 21:31

(12) так там всё в одном.. Недавно видел (М118) и раньше — т.е. плата принтера как таковая.

14. Mishel01 13.12.13 21:44

(13) В каком смысле «всё в одном»? Плата ESS — да, одна. И что? Много вы их «трупиков» видели?

15. Александр 54rus 13.12.13 21:55

(14) Один, как минимум. Но только я? — может и ещё кто?.
и знаю таких..

16. meshugen 16.12.13 09:11

17. meshugen 16.12.13 09:42

Чистка флешки не помогла, а вот замена LAN кабеля проблему решила. Всем спасибо!

18. Александр 54rus 16.12.13 17:51

(14) Опять кабель! вот ведь беда.

19. meshugen 17.12.13 09:17

Кстати как оказалось не только кабель, еще и роутер пришлось менять, он подвисал

В лазерных устройствах печать обеспечивается с помощью специального элемента – фьюзера, который еще называют печкой, а также блоком или узлом термозакрепления. При необходимости его легко заменить, и в продаже всегда можно найти разные варианты, например, популярную модель 126k30553 от XEROX, использующуюся в распространенных устройствах этого производителя.

Фьюзер состоит из корпуса, в котором располагаются два валика – верхний и нижний. Верхний выполнен из алюминия и покрыт тефлоном, а внутри находится галогеновая лампа, благодаря которой тонер разогревается и закрепляется на листе бумаге. Нижний валик – прижимной, он вдавливает пигмент в поверхность.

Поломки и ошибки

Блок термозакрепления лазерных устройств XEROX, к сожалению, иногда подвергается поломкам и разнообразным ошибкам. Некоторые из них критичны – тогда элемент следует заменить новым. Но многие неполадки можно устранить, обратившись в сервисный центр или самостоятельно.

Наиболее часто пользователи XEROX встречаются с такими ошибками фьюзера:

низкая температура или перегрев;
открыта крышка фьюзера;
бумага мнется или вообще не выходит;
появление дефектов при печати.

Причиной низкой температуры (ошибка 10-327) может быть использование некачественных и несовместимых с устройством печек – тогда аппарат не может нагреть их. Но если вы используете оригинальный или качественный совместимый элемент, нужно выполнить сброс ошибки из сервисного режима.

Если устройство сообщает, что открытка крышка, нужно убедиться, что она закрыта, и если все в порядке – выполнить сброс. Если лист сминается на выходе или застревает – возможны проблемы с термопленкой или верхним валом печки, в таком случае нужно произвести замену дефектного элемента.

При появлении дефектов на отпечатанном изображении (от вертикальных белых полос, белых точек на черном фоне до фонового ореола), нужно убедиться в отсутствии загрязнений валиков и неисправностей блока питания. Если ничего такого нет, возможно, потребуется ремонт или замена фьюзера.

Ответ: Данная ошибка говорит о наличии проблем соединения с сервером. Необходимо: 1. Если имеются проблемы при печати убедиться в исправности сетевого кабеля. 2. Убедиться в том, что настройки SMTP-сервера заданы правильно. 3. Убедиться в том, что настройки маски подсети и шлюза заданы правильно.

Этот ответ относится к аппаратам: WorkCentre M118I

Вопрос:

Ошибка 016-781 при передаче по e-mail отсканированного документа, что она означает, настройки МФУ не изменялись. Cервер работает и настройки корректные.

Ответ:

Ошибка 016-781 обозначает ошибку соединения с FTP-сервером. Возможно, поменялись настройки на сервере.

Your resource for Technology News, Reviews and Tutorials

Ever since changing over our mail server our Xerox printer had been giving us Error Code 016-781. We have also not been receiving e-mails from our Xerox printer during this time.

The error code 016-781 means:

Cause – Could no connect to the server during the file forwarding by Scan Services
Remedy – Ask the network administrator to check the network environment or server environment

Since we can still print from our Xerox printer I know that machine is connected properly to the network. I am also still access the CentreWare Internet Services remote administration page on the printer.

To change the e-mail settings for your Xerox Printer in the Xerox CentreWare administration application you need to do the following:

log into the Xerox Centerware application
navigate to the “Properties” top tab
expand the “Protocol Settings” folder on the side
scroll down and then click on the “E-Mail” option
enter the valid SMTP Server Address
check the SMTP Port Number
confirm the Authentication Type being used by your mail server
enter the valid user name
enter the password

After you have put in the proper details you need to click on the “Apply New Settings” button on the bottom of the page to save the changes.

Now you should be able to send e-mails from your Xerox Printer to whatever e-mail addresses you define in the Job Templates.

When you choose a user name and password it is best to create a separate user name just for the printer so that the password is not changed. Our error code 016-781 came up because someone had changed the password on the user that I had set-up for the printer to use. I now have a separate user name and unchangeable password set-up on my mail server for our Xerox printer.

13 thoughts on “ Xerox Error Code 016-781 ”

I get this error from time to time when the SMTP service stops on the server.

try to ping the machine from your SMTP Server

some times its routing issue

what does error code 071-312 mean when applied to a Xerox 6204 wide format solution?

093 311 how to reset

This may be useful to some people, but we upgraded to Exchange 2010, which seems to inspect it’s packets a bit more closely if you’re printer is on a managed nextg connection which nats through a different network. For example out printer address appeared as 192.168.xx.yy but we had to add the following to our connector in exchange to get it to work:
10.0.0/8 (our ISP’s net) the printer now works. Hope it helps someone.

I want to know the error code

bonjour tout le monde et merci d’avance bon j’ai mon photocopieur qui a soudain fait le code 116-330 et je ne sais pas comment effacé le code ou s’il y avait une pièce à changer

If you are getting this, call Xerox, get to d level state you heard about the SHA-2 issue, and would like to get a FER started because you need that ability on your device and are receiving the error.

Hello very nice website!! Guy .. Beautiful .. Wonderful
.. I’ll bookmark your blog and take the feeds also? I
am happy to search out so many useful info right here within the publish, we’d like work out extra strategies
on this regard, thanks for sharing. . . .
. .

hOur company offers safe non prescription products. Take a look at our health contributing website in case you want to feel healthier. Our company provides herbal weight loss products. Look at our health contributing site in case you want to look healthier. Our company provides supreme quality non prescription products. Look at our health contributing portal in case you want to improve your health. Our company provides a wide variety of non prescription drugs. Look at our health website in case you want to to feel healthier with a help health products. Our company provides supreme quality weight loss products. Visit our health contributing website in case you want to improve your health. Our company offers herbal pills. Take a look at our health contributing portal in case you want to strengthen your health.
Our company provides a wide variety of pills. Visit our health contributing website in case you want to look better. Our company offers a wide variety of non prescription products. Look at our health portal in case you want to look healthier with a help health products. Our company provides herbal health products. Look at our health contributing site in case you want to feel better. Our company provides supreme quality pills. Take a look at our health contributing portal in case you want to feel better. Our company offers a wide variety of non prescription drugs. Visit our health portal in case you want to feel better with a help of health products.

Introduction

About this Manual

1 Service Call Procedures

Service Call Procedures

2 Status Indicator RAPs

016-580 File Name Acquisition Failure RAP

От модератора:

016748 ошибка принтера xerox

От модератора:

Поломки и ошибки

Вопрос:

Ответ:

Your resource for Technology News, Reviews and Tutorials

13 thoughts on “ Xerox Error Code 016-781 ”

Leave a Reply Cancel reply