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WorkCentre 5335 Family Service Documentation

Service Documentation

WorkCentre 5335 Family Service Documentation

705P01303

Initial Issue

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***Xerox Private Data***

All service documentation is supplied to Xerox external customers for informational purposes only. Xerox service documentation is intended for use by certified, product-trained service personnel only. Xerox does not warrant or represent that it will notify or provide to such customer any future change to this documentation. Customer performed service of equipment, or modules, components, or parts of such equipment may affect whether Xerox is responsible to fix machine defects under the warranty offered by Xerox with respect to such equipment. You should consult the applicable warranty for its terms regarding customer or third-party provided service.

If the customer services such equipment, modules, components or parts thereof, the customer releases Xerox from any and all liability for the customer actions, and the customer agrees to indemnify, defend and hold xerox harmless from any third party claims which arise directly or indirectly for such service.

While Xerox has tried to make the documentation accurate, Xerox will have no liability arising out of any inaccuracies or omissions. Changes are periodically made to this document. Changes, technical inaccuracies, and typographical errors will be corrected in subsequent editions.

Prepared by Creative and Technical Communications – North America

800 Phillips Road, Building 218-01A

Webster, New York 14580

ISO9001 and ISO27001 Certified

©2011 by Xerox Corporation. All rights reserved.

XEROX® and XEROX and design® are trademarks of Xerox Corporation in the US and/or other countries.

Changes are periodically made to this document. Changes, technical inaccuracies, and typographic errors will be corrected in subsequent editions.

CAUTION

This equipment generates, uses and can radiate radio frequency energy, and if not installed and used in accordance with the instructions documentation, may cause interference to radio communications. It has been tested and found to comply with the limits for a Class A computing device pursuant to subpart B of part 15 of FCC rules, which are designed to provide reasonable protection against such interference when operated in a commercial environment. Operation of this equipment in a residential area is likely to cause interference in which case the user, at his own expense, will be required to correct the interference.

Preliminary Working Document

0/0/00

Section Name

No Product Name Assigned

?-1

Section Name

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Preliminary Working Document

?-2

No Product Name Assigned

Introduction

About this Manual ……………………………………………………………………………………………..

iii

Organization……………………………………………………………………………………………………..

iii

How to Use this Documentation…………………………………………………………………………..

iv

Symbology and Nomenclature …………………………………………………………………………….

v

Translated Warnings ………………………………………………………………………………………….

x

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About this Manual

This Service Manual is part of the multinational documentation system for this copier/printers. The Service Documentation is used in order to diagnose machine malfunctions, adjust components and has information which is used to maintain the product in superior operating condition. It is the controlling publication for a service call. Information on its use is found in the Introduction of the Service Documentation.

This manual contains information that applies to NASG (XC) and ESG (XE) copiers.

Service Manual Revision

The Service Manual will be updated as the machine changes or as problem areas are identified.

Organization

The titles of the sections and a description of the information contained in each section are contained in the following paragraphs:

Section 1: Service Call Procedures

This section contains procedures that determine what actions are to be taken during a service call on the machine and in what sequence they are to be completed. This is the entry level for all service calls.

Section 2: Status Indicator RAPs

This section contains the diagnostic aids for troubleshooting the Fault Code and non-Fault Code related faults (with the exception of image quality problems).

Section 3: Image Quality

This section contains the diagnostic aids for troubleshooting any image quality problems, as well as image quality specifications and image defect samples.

Section 4: Repairs/Adjustments

This section contains all the Adjustments and Repair procedures.

Repairs

Repairs include procedures for removal and replacement of parts which have the following special conditions:

When there is a personnel or machine safety issue.

When removal or replacement cannot be determined from the exploded view of the Parts List.

When there is a cleaning or a lubricating activity associated with the procedure. When the part requires an adjustment after replacement.

When a special tool is required for removal or replacement.

Use the repair procedures for the correct order of removal and replacement, for warnings, cautions, and notes.

Adjustments

Adjustments include procedures for adjusting the parts that must be within specification for the correct operation of the system.

Use the adjustment procedures for the correct sequence of operation for specifications, warnings, cautions and notes.

Section 5: Parts Lists

This section contains the Copier/Printer Parts List.

Section 6: General Procedures/Information

This section contains General Procedures, Diagnostic Programs, and Copier/Printer Information.

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Section 7: Wiring Data

This section contains drawings, lists of plug/jack locations, and diagrams of the power distribution wire networks in the machine. Block Schematic Diagrams are found in pdf format in the SGS.

How to Use this Documentation

The Service Call Procedures in Section 1 describe the sequence of activities used during the service call. The call must be entered using these procedures.

Use of the Block Schematic Diagrams

Block Schematic Diagrams (BSDs) are included in Section 7 (Wiring Data) of the SGS. The BSDs show the functional relationship of the electrical circuitry to any mechanical, or nonmechanical, inputs or outputs throughout the machine. Inputs and outputs such as motor drive, mechanical linkages, operator actions, and air flow are shown. The BSDs will provide an overall view of how the entire subsystem works.

It should be noted that the BSDs no longer contain an Input Power Block referring to Chain 1. It will be necessary to refer to the Wirenets in order to trace a wire back to its source.

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Symbology and Nomenclature

The following reference symbols are used throughout the documentation.

Warnings, Cautions, and Notes

Warnings, Cautions, and Notes will be found throughout the Service Documentation. The words WARNING or CAUTION may be listed on an illustration when the specific component associated with the potential hazard is pointed out; however, the message of the WARNING or CAUTION is always located in the text. Their definitions are as follows:

WARNING

Do not perform repair activities with the power on or electrical power supplied to the machine. The machine could activate and cause serious personal injury when the power is on or electrical power is supplied.

DANGER: Ne pas effectuer de dépannage avec le contact principal activé ou avec l’alimentation électrique appliquée à la machine: celle-ci pourrait démarrer et causer de graves blessures.

AVVERTENZA: Non effettuare alcuna riparazione con la macchina accesa o con l’alimentazione elettrica inserita. La macchina potrebbe avviarsi all’improvviso e causare gravi ferite.

VORSICHT: Es dürfen keine Reparaturarbeiten durchgeführt werden, solange das Gerät eingeschalten oder mit der Stromquelle verbunden ist. Das Gerät kann u.U in den AktivZustand übergehen und somit erhebliche körperliche Schäden verursachen.

AVISO: No realice reparaciones con la máquina encendida o conectada a la corriente. La máquina podría activarse y ocasionar daños personales graves.

CAUTION

A Caution is used whenever an operating or maintenance procedure, a practice, condition, or statement, if not strictly observed, could result in damage to the equipment.

NOTE: A Note is used whenever it is necessary to highlight an operating or maintenance procedure, practice, condition, or statement.

Machine Safety Icons

The following safety icons are displayed on the machine:

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WARNING

Use extreme care when replacing the Raster Output Scanner (ROS) or touching the high voltage lead. Discharge the laser assembly by touching the high voltage lead to the machine frame. The ROS utilizes a laser assembly that stores a high voltage charge after the power has been removed and represents a shock hazard that could cause serious personal injury if not discharged.

DANGER: Faire très attention lors du changement du générateur de balayage (ROS) ou lors de la manipulation du câble de haute tension. Décharger le système laser en touchant le câble HT au bâti machine: le ROS utilise un système laser qui retient une haute tension après la coupure de l’alimentation, représentant un risque de choc et de graves blessures.

AVVERTENZA: Fare estrema attenzione nel sostituire il Raster Output Scanner (ROS) o nel toccare il cavo di alta tensione. Scaricare il complessivo laser collegando il cavo di alta tensione col telaio della macchina. Il ROS utilizza un complessivo laser che ritiene una carica di alta tensione dopo il taglio dell’alimentazione con conseguente grave pericolo di scossa elettrica e serie ferite.

VORSICHT: Beim Ersetzen der Lasereinheit (ROS) und beim Umgang mit Hochspannungsleitern ist äußerste Vorsicht geboten. Die Lasereinheit muss durch Berühren des Hochspannungsleiters mit dem Gehäuse des Geräts entladen werden. Nach Betrieb der Lasereinheit (ROS) bleibt immer eine Hochspannungsladung zurück, welche ein hohes Elektroschockrisiko darstellt. Äußerste Vorsicht ist geboten.

AVISO: Use extrema precaución para sustituir el Escáner de salida ráster (ROS) o tocar el cable de alto voltaje. Descargue el sistema láser tocando el cable de alto voltaje del bastidor de la máquina. El ROS utiliza un sistema láser que retiene carga de alto voltaje después de interrumpir la alimentación de energía y representa un grave peligro que puede ocasionar daños personales graves si no se descarga.

Figure 1 Laser Hazard Symbol

Laser Hazard Statement

DANGER INVISIBLE LASER RADIATION WHEN OPEN. AVOID DIRECT EXPOSURE TO BEAM.

CAUTION

The use of controls or adjustments other than those specified in the Laser Safety Training Program may result in an exposure to dangerous laser radiation.

For additional information, review the Laser Safety Training program.

An arrow points to the location to install, to gain access to, or to release an object.

Figure 2 Customer Access Label

WARNING

Do not defeat or electrically bypass the ROS Safety Interlock Switch for any reason. The ROS emits an undetectable laser beam that could cause serious permanent damage to the eyes if directly viewed or viewed from a surface that may have reflected the laser beam.

DANGER: Ne pas shunter le contact de sécurité du ROS, quelle que soit la raison. Le ROS émet un rayon laser indétectable qui peut causer de graves blessures permanentes aux yeux s’il est regardé directement ou par le biais d’une surface qui le réfléchit.

AVVERTENZA: Non ostacolare o bypassare elettronicamente l’interruttore blocco di sicurezza ROS per nessun motivo. Il ROS emette un raggio laser invisibile che può causare gravi ferite permanenti agli occhi se viene guardato direttamente o attraverso una superficie riflettente.

VORSICHT: Den ROS (Rasterausgabescanner)-Sicherheitssperrschalter auf keinen Fall vernichten oder elektronisch umgehen. Der ROS sondert einen nicht feststellbaren Laserstrahl ab, der irreparable Augenschäden verursachen kann, wenn direkt oder über eine Spiegelfläche hineingesehen wird.

AVISO: No intente modificar o desviar electrónicamente el interruptor de seguridad por ningún motivo. El ROS emite un rayo láser que no se puede detectar, que podría puede causar grave daño permanente a los ojos si se lo mira directamente o desde una superficie que refleja el rayo láser.

This symbol indicates that a surface can be hot. Use caution when reaching in the machine to avoid touching the hot surfaces.

Figure 3 Heated Surface Label

Danger label indicates where electrical currents exist when the machine is closed and operating. Use caution when reaching in the machine.

Figure 4 Shock Hazard Label

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These symbols indicate components that may be damaged by Electrostatic Discharge (ESD).

Figure 5 ESD warning Label

Electrostatic Discharge (ESD) Field Service Kit

The purpose of the ESD Protection Program is to preserve the inherent reliability and quality of electronic components that are handled by the Field Service Personnel. This program is being implemented now as a direct result of advances in microcircuitry technology, as well as a new acknowledgment of the magnitude of the ESD problem in the electronics industry today.

This program will reduce Field Service costs that are charged to PWB failures. Ninety percent of all PWB failures that are ESD related do not occur immediately. Using the ESD Field Service Kit will eliminate these delayed failures and intermittent problems caused by ESD. This will improve product reliability and reduce callbacks.

The ESD Field Service Kit should be used whenever Printed Wiring Boards or ESD sensitive components are being handled. This includes activities like replacing or reseating of circuit boards or connectors. The kit should also be used in order to prevent additional damage when circuit boards are returned for repair.

The instructions for using the ESD Field Service Kit can be found in ESD Field Service Kit Usage in the General Procedures section of the Service Documentation.

Illustration Symbols

Figure 6 shows symbols and conventions that are commonly used in illustrations.

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Xerox 5335 Service manual

Figure 6 Illustration Symbols

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Signal Nomenclature

Refer to Figure 7 for an example of Signal Nomenclature used in Circuit Diagrams and BSDs.

Figure 7 Signal Nomenclature

DC Voltage Measurements in RAPs

The RAPs have been designed so that when it is required to use the DMM to measure a DC voltage, the first test point listed is the location for the red (+) meter lead and the second test point is the location for the black meter lead. For example, the following statement may be found in a RAP:

There is +5 VDC from TP7 to TP68.

In this example, the red meter lead would be placed on TP7 and the black meter lead on TP68.

Other examples of a statement found in a RAP might be:

There is -15 VDC from TP21 to TP33.

-15 VDC is measured between TP21 and TP33.

In these examples, the red meter lead would be placed on TP21 and the black meter lead would be placed on TP33.

If a second test point is not given, it is assumed that the black meter lead may be attached to the copier frame.

Voltage Measurement and Specifications

Measurements of DC voltage must be made with reference to the specified DC Common, unless some other point is referenced in a diagnostic procedure. All measurements of AC voltage should be made with respect to the adjacent return or ACN wire.

Table 1 Voltage Measurement and Specifications

VOLTAGE

SPECIFICATION

INPUT POWER 220 V

198 VAC TO 242 VAC

INPUT POWER 100 V

90 VAC TO 135 VAC

INPUT POWER 120 V

90 VAC TO 135 VAC

+5 VDC

+4.75 VDC TO +5.25 VDC

+24 VDC

+23.37 VDC TO +27.06 VDC

Logic Voltage Levels

Measurements of logic levels must be made with reference to the specified DC Common, unless some other point is referenced in a diagnostic procedure.

Table 2 Logic Levels

VOLTAGE

H/L SPECIFICATIONS

+5 VDC

H= +3.00 TO +5.25 VDC

L= 0.0 TO 0.8 VDC

+24 VDC

H= +23.37 TO +27.06 VDC

L= 0.0 TO 0.8 VDC

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Translated Warnings

Translated Warnings are located at point of need in the Service Documentation.

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1 Service Call Procedures

Service Call Procedures……………………………………………………………………………………..

1-3

Initial Actions …………………………………………………………………………………………………….

1-3

Call Flow ………………………………………………………………………………………………………….

1-4

Detailed Maintenance Activities (HFSI)…………………………………………………………………

1-6

Cleaning Procedures………………………………………………………………………………………….

1-6

Final Actions……………………………………………………………………………………………………..

1-7

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Service Call Procedures

Service Strategy

The service strategy for the WorkCentre 5335 Family is to perform any High Frequency Service Item (HFSI) actions before attempting to repair any problems. Some problems will be corrected by this strategy without the need to diagnose them. The Repair Analysis Procedures (RAPs) will be used for any remaining problems.

Problems that occur in the Basic Printer mode will be repaired before problems that occur when using the accessories.

Image Quality problems should be repaired after all other problems are repaired.

Service Call Procedures

The Service Call Procedures are a guide for performing any service on this machine. The procedures are designed to be used with the Service Manual. Perform each step in order.

Initial Actions

The Initial Actions gather information about the condition of the machine and the problem that caused the service call.

Call Flow

Call Flow summarizes the sequence of the Service Call Procedures.

Detailed Maintenance Activities

Detailed Maintenance Activities section provides the information needed to perform the High Frequency Service Item (HFSI) actions.

Cleaning Procedures

The Cleaning Procedures list what needs to be cleaned at each service call.

Final Actions

The Final Actions will test the copier/printer and return it to the customer. Administrative activi-

ties are also performed in the Final Actions.

Initial Actions

Purpose

The purpose of the Initial Action section of the Service Call Procedures is to determine the reason for the service call and to identify and organize the actions which must be performed.

Procedure

1.Gather the information about the service call and the condition of the copier/printer.

a.Question the operator(s). Ask about the location of most recent paper jams. Ask about the image quality and the copier/printer performance in general, including any unusual sounds or other indications.

b.After informing the customer, disconnect the machine from the customer’s network.

c.Check that the power cords are in good condition, correctly plugged in the power source, and free from any defects that would be a safety hazard. Repair or replace the power cords as required. Check that the circuit breakers are not tripped.

d.Inspect any rejected copies. Inquire as to, or otherwise determine, the paper quality and weight, the specified paper for optimum Image Quality, 24# Xerox Color Expressions (NASG) or ColorTech+90gsm (ESG). Look for any damage to the copies, oil marks, image quality defects, or other indications of a problem.

e.Record the billing meter readings.

f.Access Diagnostic Routines (Accessing UI Diagnostics)..

NOTE: If a fault code is displayed while performing a diagnostics procedure, go to that fault code RAP and repair the fault. Return to Diagnostics and continue with the dC procedure that you were performing.

g.Print the HFSI Report and determine what HFSI action is required based on the customer output volume. Refer to the Detailed Maintenance Activities section for the detailed HFSI information. Record any items that require action.

h.Display and record the information in the Jam Counter, Fault Counter, and Shutdown History. Classify this information into categories:

Information that is related to the problem that caused the service call.

Information that is related to secondary problems.

Information that does not require action, such as a single occurrence of a problem.

i.Check the Service Log for any recent activities that are related to the problem that caused the service call or any secondary problem.

2.Perform any required HFSI activities identified above. Refer to the Detailed Maintenance Activities section.

3.Exit diagnostics. Try to duplicate the problem by running the same jobs that the customer was running.

4.Check the Image Quality in the Basic Copier Mode. Select the tray that is loaded with 11 x 17 or A3 paper, if unable to complete tray selection, go to Call Flow.

Set the copier/printer to the following setup:

• Output Color — Auto

• Original Type — Photo and Text Halftone

R/E — Auto

Lighter/Darker — Auto Contrast

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Sharpness — Normal

Preset Color Balance — Normal

Color Shift — Normal

Color Saturation — Normal

Copy Position — No Shift

Variable Color Balance — Normal

Run four copies of the Color Test Pattern.

Check the Image Quality. If the customer has identified any Image Quality Defects or problems, go to IQ1 IOT Image Quality Entry RAP.

5.Go to Call Flow.

Call Flow

This procedure should be performed at every service call.

Initial Actions

Ask the operator about the problem. If the problem appears to be related to operator error, or an attempt to perform a job outside of the machine specifications, assist the customer in learning the correct procedure.

Procedure

Ask the operator about the problem.

If the problem is identified by a fault code (including Paper/Document Jams), refer to Section 2 for the procedure and then proceed with servicing.

If the problem is noise or smell, select a mode (1 Sided/2Sided, Finisher etc.), find the cause of the problem and proceed with servicing.

The operator operated the machine correctly.

YN

Explain to the operator how to operate the machine correctly.

The UI display is normal.

YN

Go to Machine Not Ready RAP. Refer to BSDs (CH2.1-CH2.4).

The problem occurs only in Print mode.

YN

The problem occurs only in Copy mode. Y N

The problem occurs only in Fax mode. Y N

There is an error message displayed. Y N

Refer to Table 1 Other Faults and identify the problem and follow the corrective action.

Refer to Table 2 Error Messages and identify the message and follow the corrective action.

The problem occurs only in certain modes such as Broadcast transmission.

YN

Perform a transmission test with the call center or station. The problem reoccurs.

Y N

Ask the customer for permission to establish communications with the remote machine that is causing the problem. Perform a Send transmission test with the remote machine. Transmission was normal.

Y N

Print the protocol trace to identify whether it is the remote machine or the machine that is causing the problem.

If the problem lies in the machine:

Service Call Procedures

A

B C D E

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A B C D E

Analyze the protocol trace, refer to Section 2 and then proceed with servicing.

If the problem appears to lie in the remote machine:

Ask the customer to check the status of the remote machine.

There is a problem with Receive transmission test. Perform Receive transmission tests with other stations within the company. Check that there is no problem with the machine and then ask the customer to check the status of the remote machine.

Analyze the protocol trace, refer to Section 2 and then proceed with servicing.

Check the machine settings and if necessary, ask the customer for permission to test the machine in the mode in which the problem occurs.

Analyze the protocol trace when the problem reoccurs, for FAX problems go to GP 13 FAX Diagnostics, or go to Section 2 to proceed with servicing.

There is an image quality problem.

YN

If there is an alignment problem, obtain separate Platen/DADF output samples, refer to Section 4 Adjustments and then proceed with servicing.

Refer to Section 3 IQ1 IOT Image Quality Entry RAP and then proceed with servicing.

There is a problem with the network.

YN

There is a problem with the USB connection. Y N

There is an image quality problem. Y N

The problem lies in a certain Client PC. Y N

There is a problem with a certain application or programming language A. Obtain the latest information on restrictions and technical information. Proceed accordingly.

Check the settings of that particular Client PC and if necessary ask the user to reinstall the printer driver.

Refer to IQ1 IOT Image Quality Entry RAP and then proceed with servicing. If the problem persists, ask the user to reinstall the printer driver.

Check the machine settings and if necessary ask the user to reinstall the printer driver.

F

If the problem continues, replace the network cable. If the problem persists, replace the USB cable. Check the machine settings and discuss the problem with the customer’s network administrator.

Table 1 Other Faults

Problem

Corrective Action

Copies jam in the Finisher when

Verify condition of paper.

the output tray is near maximum

capacity.

Can not make copies when

Enter Diagnostics (Accessing UI Diagnostics).. Select

Auditron is enabled.

Copy on screen. Machine will operate without auditron

restriction.

Loud snapping noise is heard.

Enter Component Control [042-003] and press the Start

button. If noise is present there is binding in toner drive

system. Repair as required

HCF (Tray 6) Paper Size Sensing

Go to BSD 7.11 — HCF (Tray 6) Paper Size Sensing and

Problems

check the Tray 6 Size Sensors for open or short circuits.

HCF (Tray 6) Paper Loading Prob-

Go to BSD 7.11 — HCF (Tray 6) Paper Size Sensing and

lems

check the Tray 6 In Sensor for open or short circuit.

Table 2 Error Messages

Message

Corrective Action

Tray 1 is out of Paper

Reload paper into Tray 1. I f problem still exists, go to

024-950 RAP

Tray 2 is out of Paper

Reload paper into Tray 2. I f problem still exists, go to

024-951 RAP

Tray 3 is out of paper

Reload paper into Tray 3. I f problem still exists, go to

024-952 RAP

Tray 4 is out of paper

Reload paper into Tray 4. I f problem still exists, go to

024-953 RAP

Tray 5 is out of paper

Reload paper into Tray 5. I f problem still exists, go to

024-954 RAP

F

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Call Flow

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Detailed Maintenance Activities (HFSI)

Procedure

1.Access Diagnostic Routines (Accessing UI Diagnostics).

2.Select NVM Read/Write.

3.Refer to Table 1 and enter a counter number for any High Frequency Service Item (HFSI) counters to be checked. Use the customer’s output volume numbers to help determine which HFSI components should be serviced. Consider components near threshold as candidates for service.

4.Refer to Cleaning Procedures for detailed cleaning instructions.

Table 1 High Frequency Service Items

Thres-

Counter

Name

hold

Service Action to be performed

954-800

Tray 1 Feed counter

300K

Replace the Feed Roll, Retard Roll, Nudger

Roll (PL 9.7).

954-801

Tray 2 Feed counter

300K

Replace the Feed Roll, Retard Roll, Nudger

Roll (PL 9.7).

954-802

Tray 3 Feed counter

300K

Replace the Feed Roll, Retard Roll, Nudger

Roll (PL 11.10).

954-803

Tray 4 Feed counter

300K

Replace the Feed Roll, Retard Roll, Nudger

Roll (PL 11.10).

954-804

MSI Feed counter

50K

Replace the Feed Roll, Retard Pad (PL 13.2).

954-805

HCF Feed/Retard/

300K

Replace the Feed Roll, Retard Pad and

Nudger

Nudger Roll (PL 10.5, PL 10.6).

954-820

BTR

300K

Replace the BTR Housing Assembly (PL 6.1)

954-850

Fuser Counter

17.5M

Replace the Fuser (PL 7.1).

Cleaning Procedures

Purpose

To provide cleaning procedures to be performed at every service call.

Procedure

CAUTION

Do not use any solvents unless directed to do so by the Service Manual.

General Cleaning

Use a dry lint free cloth or a lint free cloth moistened with water for all cleaning unless directed otherwise by the Service Manual. Wipe with a dry lint free cloth if a moistened cloth is used.

1.Feed Components (Rolls and Pads)

Follow the General Cleaning procedure above.

2.Toner Dispense Units

Vacuum the Toner Dispense units.

3.Jam Sensors

Clean the sensors with a dry cotton swab.

4.Scanner

a.Switch off the power and allow the Exposure Lamp to cool off.

b.Using the optical Cleaning Cloth, clean the front and rear of the Document Glass, Document Cover, White Reference Strip, Reflector, and Mirror.

c.Clean the Exposure Lamp with a clean cloth and Film Remover.

d.Clean the Lens with Lens and Mirror Cleaner and lint free cloth.

5.DADF

Check the paper path for debris or damage. Clean the rolls with a clean cloth and Film Remover as required.

6.Document Glass and Constant Velocity Transport Glass

Follow the General Cleaning procedure above.

7.Finisher

Check the paper path for debris or damage. Clean the Finisher with a dry lint free cloth.

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Final Actions

Purpose

To provide a guide for procedures to be done at the end of every service call.

Procedure

1.Ensure that the exterior of the copier/printer and the adjacent area are clean. Use a dry cloth or a cloth moistened with water to clean the copier/printer. Do not use solvents.

2.Check the supply of consumables. Ensure that an adequate supply of consumables is available according to local operating procedures.

3.Complete the Service Log.

4.Perform the following steps to make a copy of the Demonstration Original for the customer:

a.Load Tray 1 with 8.5 x 11 inch (A4) or 11 x 17 inch paper.

b.Place the Color Test Pattern on the glass with the short edge of the test pattern registered to the left edge of the glass. Select Tray 1 and make a single copy.

c.Print out the Machine Settings (Configuration Report). Store this report with the service log in the Inner Cover.

d.Ask the customer to verify the Print and Scan functions.

e.Present the copies to the customer.

5.Reconnect the machine to the customer network. Verify the function.

6.Issue copy credits as needed.

7.Discuss the service call with the customer to ensure that the customer understands what has been done and is satisfied with the results of the service call.

Initial Issue

07/2011

WorkCentre 5335 Family Service Documentation

1-7

Service Call Procedures

Final Actions

Service Call Procedures

07/2011

Initial Issue

Final Actions

1-8

WorkCentre 5335 Family Service Documentation

Chain 003 — Controller

003-311 IIT CDI Interface Mismatch RAP……………………………………………………………..

2-21

003-318 IIT Software RAP ………………………………………………………………………………….

2-21

003-319 IIT Video Driver Detection RAP ………………………………………………………………

2-22

003-320 IISS-ESS Communication 1 RAP ……………………………………………………………

2-22

003-321 IISS-ESS Communication 2 RAP ……………………………………………………………

2-23

003-322 IISS-ESS Communication 3 RAP ……………………………………………………………

2-23

003-323 IISS-ESS Communication 4 RAP ……………………………………………………………

2-24

003-324 IISS-ESS Communication 5 RAP ……………………………………………………………

2-24

003-325 IISS-ESS Communication 6 RAP ……………………………………………………………

2-25

003-326 IISS-ESS Communication 7 RAP ……………………………………………………………

2-25

003-327 IISS-ESS Communication 8 RAP ……………………………………………………………

2-26

003-328 IISS-ESS Communication 9 RAP ……………………………………………………………

2-26

003-329 IISS-ESS Communication 10 RAP ………………………………………………………….

2-27

003-330 IISS-ESS Communication 11 RAP ………………………………………………………….

2-27

003-331 IISS-ESS Communication 12 RAP ………………………………………………………….

2-28

003-332 IISS-ESS Communication 13 RAP ………………………………………………………….

2-28

003-333 IISS-ESS Communication 14 RAP ………………………………………………………….

2-29

003-334 IISS-ESS Communication 15 RAP ………………………………………………………….

2-29

003-335 IISS-ESS Communication 16 RAP ………………………………………………………….

2-30

003-336 IISS-ESS Communication 17 RAP ………………………………………………………….

2-30

003-337 IISS-ESS Communication 18 RAP ………………………………………………………….

2-31

003-338 IISS-ESS Communication 19 RAP ………………………………………………………….

2-31

003-339 IISS-ESS Communication 20 RAP ………………………………………………………….

2-32

003-340 IISS-ESS Communication 21 RAP ………………………………………………………….

2-32

003-341 IISS-ESS Communication 22 RAP ………………………………………………………….

2-33

003-342 IISS-ESS Communication 23 RAP ………………………………………………………….

2-33

003-343 IISS-ESS Communication 24 RAP ………………………………………………………….

2-34

003-344 IISS_ESS X Hotline Power On RAP ………………………………………………………..

2-34

003-345 PIO Unlatched 1 RAP ……………………………………………………………………………

2-35

003-346 PIO Unlatched 2 RAP ……………………………………………………………………………

2-35

003-702 Different Magnification for Side 1 and Side 2 RAP …………………………………….

2-36

003-750 Book Duplex Documents RAP ………………………………………………………………..

2-36

003-751 Panther Capacity RAP …………………………………………………………………………..

2-37

003-752 600dpi Cannot be Scanned RAP …………………………………………………………….

2-37

003-753 300dpi Cannot be Scanned RAP …………………………………………………………….

2-38

003-754 Scan Recoverable Error RAP …………………………………………………………………

2-38

003-755 S2X Command Error RAP ……………………………………………………………………..

2-39

003-756 All Original Sheets are Blank RAP…………………………………………………………..

2-39

003-757 400dpi Cannot be Scanned RAP …………………………………………………………….

2-40

003-760 Scan Settings RAP ……………………………………………………………………………….

2-40

003-761 Incorrect Paper Tray Size RAP……………………………………………………………….

2-41

003-763 Adjustment Chart RAP…………………………………………………………………………..

2-41

003-764 Image Overlay RAP ………………………………………………………………………………

2-42

003-780 Fax Scan Compression Fail RAP ……………………………………………………………

2-42

003-795 AMS Limit RAP …………………………………………………………………………………….

2-43

003-930 300 DPI Scan RAP ……………………………………………………………………………….

2-43

2 Status Indicator RAPs

003-931 400 DPI Scan RAP………………………………………………………………………………..

2-44

003-932 600 DPI Scan RAP………………………………………………………………………………..

2-44

003-933 300 DPI Scan RAP………………………………………………………………………………..

2-45

003-934 400 DPI Scan RAP………………………………………………………………………………..

2-45

003-935 600 DPI Scan RAP………………………………………………………………………………..

2-46

003-940 Memory RAP………………………………………………………………………………………..

2-46

003-941 Page Memory Insufficient RAP ……………………………………………………………….

2-47

003-942 Document Size Auto Detect RAP…………………………………………………………….

2-47

003-944 Image Repeat Count RAP………………………………………………………………………

2-48

003-946 Image Rotation (Copy APS) RAP ……………………………………………………………

2-49

003-947 Return Documents Count RAP ……………………………………………………………….

2-49

003-948 Return Documents Mismatch RAP ………………………………………………………….

2-50

003-952 Document Color Mismatch RAP ……………………………………………………………..

2-50

003-955 Documents Size Exchange RAP……………………………………………………………..

2-51

003-956 Document Size Unknown Error RAP ……………………………………………………….

2-51

003-963 APS Object Tray RAP ……………………………………………………………………………

2-52

003-965 ATS/APS Paper Detect RAP…………………………………………………………………..

2-52

003-966 ATS/APS Destination (IIT) RAP ………………………………………………………………

2-53

003-967 DADF APS No Destination RAP ……………………………………………………………..

2-53

003-968 Punch Position Error RAP………………………………………………………………………

2-54

003-969 Punch Size Error RAP……………………………………………………………………………

2-54

003-971 Copy Prevention Code Detected RAP ……………………………………………………..

2-55

003-972 Maximum Stored Page RAP …………………………………………………………………..

2-55

003-973 Image Rotation RAP ……………………………………………………………………………..

2-56

003-974 Next Original Specification RAP………………………………………………………………

2-56

003-976 FAX Line Memory Overflow RAP…………………………………………………………….

2-57

003-977 Document Mismatch (Multiple Scan) RAP ………………………………………………..

2-57

003-978 Color Document Mismatch RAP ……………………………………………………………..

2-58

003-980 Staple Position RAP………………………………………………………………………………

2-58

003-981 Staple Size RAP……………………………………………………………………………………

2-59

003-982 IITsc HDD Access Error RAP………………………………………………………………….

2-59

Chain 005 — DADF

005-121 DADF Feed Out Sensor On Jam RAP ……………………………………………………..

2-61

005-122 DADF Simplex/Side 1 Pre Registration Sensor On Jam RAP ……………………..

2-62

005-123 DADF Simplex/Side 1 Registration Sensor On Jam RAP……………………………

2-63

005-125 DADF Registration Sensor Off Jam RAP………………………………………………….

2-64

005-131 DADF Invert Sensor On Jam (During Invert) RAP ……………………………………..

2-64

005-132 DADF Invert Sensor On Jam RAP …………………………………………………………..

2-65

005-134 DADF Inverter Sensor Off Jam (During Invert) RAP…………………………………..

2-65

005-135 DADF Side 2 Pre Registration Sensor On Jam RAP ………………………………….

2-66

005-136 DADF Side 2 Registration Sensor On Jam RAP………………………………………..

2-66

005-139 DADF Invert Sensor Off Jam RAP…………………………………………………………..

2-67

005-145 DADF Registration Sensor Off Jam (Invert) RAP ………………………………………

2-67

005-146 DADF Pre Registration Sensor Off Jam RAP ……………………………………………

2-68

005-147 DADF Pre Registration Sensor Off Jam (Invert) RAP…………………………………

2-68

005-194 Size Mismatch Jam On SS Mix-Size RAP ………………………………………………..

2-69

005-196 Size Mismatch Jam On No Mix-Size RAP ………………………………………………..

2-69

Initial Issue

07/2011

Status Indicator RAPs

WorkCentre 5335 Family Service Documentation

2-1

005-197 Prohibit Combine Size Jam RAP …………………………………………………………….

2-70

005-198 Too Short Size Jam RAP ……………………………………………………………………….

2-70

005-199 Too Long Size Jam RAP………………………………………………………………………..

2-71

005-210 DADF Download Fail RAP ……………………………………………………………………..

2-71

005-275 DADF RAM Test Fail RAP ……………………………………………………………………..

2-72

005-280 DADF EEPROM. Fail RAP …………………………………………………………………….

2-72

005-305 DADF Feeder Cover Interlock Open (when running) RAP ………………………….

2-73

005-500 DADF Write Error During Download RAP…………………………………………………

2-73

005-906 DADF Feed Out Sensor Static Jam RAP………………………………………………….

2-74

005-907 DADF Pre Registration Sensor Static Jam RAP………………………………………..

2-74

005-913 DADF Inverter Sensor Static Jam RAP ……………………………………………………

2-75

005-915 DADF APS Sensor 1 Static Jam RAP ……………………………………………………..

2-75

005-916 DADF APS Sensor 2 Static Jam RAP ……………………………………………………..

2-76

005-917 DADF APS Sensor 3 Static Jam RAP ……………………………………………………..

2-76

005-940 DADF No Original RAP………………………………………………………………………….

2-77

005-941 Doc Number of Sheets is Insufficient RAP ……………………………………………….

2-77

005-942 Doc Fault Loading on DADF RAP……………………………………………………………

2-78

005-945 FS-Size Mismatch Jam On No Mix-Size or SS Mix-Size (Cont) RAP……………

2-78

005-946 SS-Size Mismatch Jam On No Mix-Size (Cont) RAP …………………………………

2-79

005-947 FS-Size Mismatch Jam On No Mix-Size or SS Mix-Size RAP……………………..

2-79

005-948 SS-Size Mismatch Jam On No Mix-Size RAP …………………………………………..

2-80

010 Fuser

010-338 Fuser On Time Failure RAP……………………………………………………………………

2-81

010-379

Fuser Hot Not Ready Return Time Failure RAP ………………………………………..

2-82

010-420

Fuser Near End Of Life ………………………………………………………………………….

2-82

010-421

Fuser End Of Life………………………………………………………………………………….

2-83

010-398

Fuser Fan Fault RAP …………………………………………………………………………….

2-83

Chain 012 (Integrated Finisher)

012-132 (Integrated Finisher) Entrance Sensor ON Jam RAP …………………………………

2-85

012-151 (Integrated Finisher) Compiler Exit Sensor OFF Jam RAP …………………………

2-86

012-152 (Integrated Finisher) Compiler Exit Sensor ON Jam RAP …………………………..

2-87

012-161 (Integrated Finisher) Set Eject Jam RAP ………………………………………………….

2-88

012-211 (Integrated Finisher) Stacker Tray Fail RAP ……………………………………………..

2-89

012-221 (Integrated Finisher) Front Tamper Home Sensor ON Fail RAP ………………….

2-91

012-223 (Integrated Finisher) Front Tamper Home Sensor OFF Fail RAP ………………..

2-92

012-224 (Integrated Finisher) Rear Tamper Home Sensor OFF Fail RAP …………………

2-93

012-259 (Integrated Finisher) Eject Home Sensor ON Fail RAP ………………………………

2-94

012-263 (Integrated Finisher) Rear Tamper Home Sensor ON Fail RAP…………………..

2-95

012-280 (Integrated Finisher) Eject Home Sensor OFF Fail RAP …………………………….

2-96

012-283 (Integrated Finisher) Set Clamp Home Sensor ON Fail RAP ………………………

2-97

012-284 (Integrated Finisher) Set Clamp Home Sensor OFF Fail RAP …………………….

2-98

012-291 (Integrated Finisher) Stapler Fail RAP ……………………………………………………..

2-99

012-301

(Integrated Finisher) Top Cover Interlock OPEN RAP………………………………..

2-100

012-302

(Integrated Finisher) Front Cover Interlock OPEN RAP ……………………………..

2-101

012-903

(Integrated Finisher) Paper Remains at Compiler Exit Sensor RAP……………..

2-102

012-935

(Integrated Finisher) Paper Remains at Entrance Sensor RAP……………………

2-102

Chain 012 (Finisher LX)

012-111 H-Transport Entrance Sensor Off Jam A RAP (LX)……………………………………

2-103

012-112 H-Transport Entrance Sensor On Jam A RAP (LX)……………………………………

2-103

012-126 H-Transport Entrance Sensor Off Jam B RAP (LX) ……………………………………

2-104

012-131 H-Transport Entrance Sensor On Jam B RAP (LX) ……………………………………

2-104

012-132 Finisher Entrance Sensor On Jam RAP (LX)…………………………………………….

2-105

012-151 Compiler Exit Sensor Off Jam RAP (LX)…………………………………………………..

2-105

012-152 Compiler Exit Sensor On Jam RAP (LX)…………………………………………………..

2-106

012-161 Finisher Set Eject Jam RAP (LX) …………………………………………………………….

2-106

012-211 Stacker Tray Failure RAP (LX)………………………………………………………………..

2-107

012-212 Stacker Tray Upper Limit Failure RAP (LX) ………………………………………………

2-108

012-213 Stacker Tray Lower Limit Failure RAP (LX) ………………………………………………

2-109

012-221 Front Tamper Home Sensor On Failure RAP (LX) …………………………………….

2-110

012-223 Front Tamper Home Sensor Off Failure RAP (LX) …………………………………….

2-111

012-224 Rear Tamper Home Sensor Off Failure RAP (LX) ……………………………………..

2-112

012-231 Punch Home Sensor On Fail RAP (LX) ……………………………………………………

2-113

012-243 Booklet Folder Home Sensor On Fail RAP (LX) ………………………………………..

2-114

012-249 Booklet Front Stapler Fail RAP (LX) ………………………………………………………..

2-114

012-260 Eject Clamp Home Sensor On Failure RAP (LX)……………………………………….

2-115

012-263 Rear Tamper Failure RAP (LX)……………………………………………………………….

2-116

012-265 Booklet Folder Home Sensor OFF Fail RAP (LX)………………………………………

2-117

012-268 Booklet Rear Stapler Fail RAP (LX) …………………………………………………………

2-117

012-269 Booklet Sub-CPU Communications Fail RAP (LX) …………………………………….

2-118

012-282 Eject Clamp Home Sensor Off Failure RAP (LX)……………………………………….

2-118

012-283 Set Clamp Home Sensor On Failure RAP (LX) …………………………………………

2-119

012-284 Set Clamp Home Sensor Off Failure RAP (LX) …………………………………………

2-120

012-291 Stapler Failure RAP (LX)………………………………………………………………………..

2-121

012-295 Stapler Move Position Sensor On Failure RAP (LX)…………………………………..

2-122

012-296 Staple Move Sensor Off Failure RAP (LX)………………………………………………..

2-122

012-300 Eject Cover Open RAP (LX)……………………………………………………………………

2-123

012-302 Finisher Front Cover Open RAP (LX) ………………………………………………………

2-124

012-303 Finisher H-Transport Cover Open RAP (LX)……………………………………………..

2-124

012-334 Download Mode Failure RAP (LX) …………………………………………………………..

2-125

012-500 Download Failure RAP (LX) ……………………………………………………………………

2-125

012-700 Punch Box Nearly Full RAP (LX) …………………………………………………………….

2-126

012-901 H-Transport Entrance Sensor Static Jam RAP (LX) …………………………………..

2-126

012-903 Paper Remains at Compiler Exit Sensor RAP (LX) ……………………………………

2-127

012-905 Compiler Tray No Paper Sensor Static JAM RAP (LX)……………………………….

2-127

012-911 Stacker Lower Safety Warning RAP ………………………………………………………..

2-128

012-914 Stacker Tray Stapled Set Over Count RAP ………………………………………………

2-128

012-923 H-Transport Entrance Sensor Static Jam RAP (LX) …………………………………..

2-129

012-935 Paper at Finisher Entrance Sensor RAP (LX)……………………………………………

2-129

012-949 Punch Box Missing RAP (LX) …………………………………………………………………

2-130

012-965 Stapler Near Empty RAP ……………………………………………………………………….

2-130

012-966 Scratch Sheet Compile RAP …………………………………………………………………..

2-131

012-969 IOT Center Tray Full RAP ………………………………………………………………………

2-131

Chain 013 (Finisher LX)

013-210 Booklet Staple Move Home Sensor ON RAP (LX)……………………………………..

2-133

013-211 Booklet Staple Move Home Sensor OFF RAP (LX)……………………………………

2-134

013-212 Booklet Staple Move Position Sensor On Fail RAP (LX) …………………………….

2-135

013-213

Booklet Staple Move Position Sensor Off Fail RAP (LX) …………………………….

2-136

013-220

Folder Detect Fail RAP (LX)……………………………………………………………………

2-137

013-306

Booklet Safety Switches Open RAP (LX)………………………………………………….

2-137

013-307

Booklet Cover Open RAP (LX)………………………………………………………………..

2-138

Status Indicator RAPs

07/2011

Initial Issue

2-2

WorkCentre 5335 Family Service Documentation

Chain 016 — Controller

016-362 Cont UI Fail-2 RAP………………………………………………………………………………..

2-164

016-210 Software Option (HDD Not Exist) RAP …………………………………………………….

2-139

016-364 Cont USB2.0 Host Fail RAP……………………………………………………………………

2-164

016-211 Software Option (System Memory Low) RAP……………………………………………

2-139

016-365 Cont USB2.0 Device Fail RAP ………………………………………………………………..

2-165

016-212 Software Option (Page Memory Low) RAP ………………………………………………

2-140

016-366 Cont HDD Fail-1 RAP ……………………………………………………………………………

2-165

016-213 Software Option (Printer PWB) RAP………………………………………………………..

2-140

016-367 Cont HDD Fail-2 RAP ……………………………………………………………………………

2-166

016-214 Software Option Fail (Fax CARD Not Exist) RAP ………………………………………

2-141

016-368 Cont Thumbnail Fail RAP……………………………………………………………………….

2-166

016-215 Software Option Fail (JPEG Board Not Exist) RAP ……………………………………

2-141

016-370 ESS Failure RAP…………………………………………………………………………………..

2-167

016-216 Software Option Fail (ExtMemory Not Exist) RAP ……………………………………..

2-142

016-371 ESS USB1.1 Host Failure RAP……………………………………………………………….

2-167

016-217 Software Option Fail (Controller ROM does not Support Printer Kit) RAP …….

2-142

016-372 Cont HDD FileSystem Fail-A RAP …………………………………………………………..

2-168

016-218 PostScript (PS) Kit not Installed RAP ………………………………………………………

2-143

016-373 Cont HDD FileSystem Fail-B RAP …………………………………………………………..

2-168

016-219 Software Option RAP…………………………………………………………………………….

2-143

016-374 Cont HDD FileSystem Fail-C RAP ………………………………………………………….

2-169

016-229 SW Option Failure RAP …………………………………………………………………………

2-144

016-375 Cont HDD FileSystem Fail-D RAP ………………………………………………………….

2-169

016-230 SW Option Failed — PS Image Log Kit (License Required) RAP…………………..

2-144

016-376 Cont HDD FileSystem Fail-E RAP ………………………………………………………….

2-170

016-231 SW Option Failed — (Image Ext PWB Not Exist) RAP …………………………………

2-145

016-377 Cont HDD FileSystem Fail-F RAP ………………………………………………………….

2-170

016-232 MRC HW Initialize RAP …………………………………………………………………………

2-145

016-378 Cont HDD FileSystem Fail-G RAP………………………………………………………….

2-171

016-233 SW Option Fail (USB Host Failed or Not Installed) RAP …………………………….

2-146

016-379 Cont HDD FileSystem Fail-H RAP ………………………………………………………….

2-171

016-234 XCP Out of Memory Error RAP ………………………………………………………………

2-146

016-380 Cont HDD FileSystem Fail-I RAP……………………………………………………………

2-172

016-235 XCP Internal Error RAP …………………………………………………………………………

2-147

016-381 Cont HDD FileSystem Fail-J RAP…………………………………………………………..

2-172

016-310 SSMM Job Log Full RAP ……………………………………………………………………….

2-147

016-382 Cont HDD FileSystem Fail-P RAP ………………………………………………………….

2-173

016-311 Scanner Install RAP………………………………………………………………………………

2-148

016-400 802.1x Authentication Failure RAP ………………………………………………………….

2-173

016-312 SW Option Fail (Hybrid Water Mark Not Exist) RAP…………………………………..

2-148

016-401 802.1x EAP Type Not Supported RAP……………………………………………………..

2-174

016-313 Hybrid Water Mark Setting Mismatch RAP ……………………………………………….

2-149

016-402 802.1x Authentication Failure by Timing Out RAP……………………………………..

2-174

016-314 Hybrid Water Mark Not Exist RAP …………………………………………………………..

2-149

016-403 802.1x Certificate Failure RAP………………………………………………………………..

2-175

016-315 IIT Interface RAP ………………………………………………………………………………….

2-150

016-404 802.1x Inside Failure RAP ……………………………………………………………………..

2-175

016-316 Page Memory Not Detected RAP ……………………………………………………………

2-150

016-405 Certificate DB File Error RAP………………………………………………………………….

2-176

016-317 Page Memory ErrorStandard RAP ………………………………………………………..

2-151

016-406 802.1x Client Certificate Failure RAP………………………………………………………

2-176

016-318 Page Memory ErrorOption RAP ……………………………………………………………

2-151

016-407 XCP Plug-in Security Exception RAP ………………………………………………………

2-177

016-320 Doc Conversion SW Error RAP ………………………………………………………………

2-152

016-408 XCP Invalid Plug-in RAP………………………………………………………………………..

2-177

016-321 Fax Module RAP…………………………………………………………………………………..

2-152

016-409 XCP Plug-in Version Incompatible RAP……………………………………………………

2-178

016-322 JBA Account Full RAP …………………………………………………………………………..

2-153

016-410 XCP Plug-in Property Invalid RAP …………………………………………………………..

2-178

016-323 B Formatting RAP …………………………………………………………………………………

2-153

016-411 XCP Unsupported Class Version RAP……………………………………………………..

2-179

016-325 Using Personal Certificate RAP ………………………………………………………………

2-154

016-412 XCP Plug-in Misc Error RAP…………………………………………………………………..

2-179

016-326 Cont-UI Cable Connection Fail RAP………………………………………………………..

2-154

016-450 SMB Host Name Duplicated RAP ……………………………………………………………

2-180

016-328 Cont-MCU Cable Connection Fail RAP …………………………………………………..

2-155

016-453 Dynamic DNS — IPv6 Address Dynamic Update Error RAP …………………………

2-180

016-330 Memory Diag Fail-1 RAP ……………………………………………………………………….

2-155

016-454 DNS Dynamic Update RAP…………………………………………………………………….

2-181

016-331 Memory Diag Fail-2 RAP ……………………………………………………………………….

2-156

016-455 SMTP Server Time-out RAP …………………………………………………………………..

2-181

016-332 Memory Diag Fail-3 RAP ……………………………………………………………………….

2-156

016-456 SMTP Time Asynchronous RAP ……………………………………………………………..

2-182

016-335 ROM Diag Fail-1 RAP……………………………………………………………………………

2-157

016-461 Under Non-Transmitted Image Log Stagnation RAP ………………………………….

2-182

016-336 ESS Program ROM Fail-2 RAP ………………………………………………………………

2-157

016-500 Downloader Fail RAP…………………………………………………………………………….

2-183

016-337 ESS ProgramROM Fail-3 RAP ……………………………………………………………….

2-158

016-502 ROM Write RAP ……………………………………………………………………………………

2-183

016-338 ESS FontROM Fail-1 RAP……………………………………………………………………..

2-158

016-503 SMTP Redirector RAP …………………………………………………………………………..

2-184

016-339 ESS FontROM Fail-2 RAP……………………………………………………………………..

2-159

016-504 Redirector POP Server RAP …………………………………………………………………..

2-184

016-340 ESS FontROM Fail-3 RAP……………………………………………………………………..

2-159

016-505 Redirector POP Authentication RAP………………………………………………………..

2-185

016-341 ESS FontROM Fail-4 RAP……………………………………………………………………..

2-160

016-506 Image Log RAP…………………………………………………………………………………….

2-185

016-342 ESS RTC Failure RAP …………………………………………………………………………..

2-160

016-507 Image Log Send RAP ……………………………………………………………………………

2-186

016-345 ESS NV-Memory Failure RAP ………………………………………………………………..

2-161

016-508 Image Log RAP…………………………………………………………………………………….

2-186

016-347 ESS PageMemory Failure RAP ………………………………………………………………

2-161

016-509 Image Log RAP…………………………………………………………………………………….

2-187

016-348 ESS PageMemory Failure-2 RAP……………………………………………………………

2-162

016-510 Image Log RAP…………………………………………………………………………………….

2-187

016-350 ESS EEPROM DIAG Failure 1 RAP ………………………………………………………..

2-162

016-511 Image Log RAP…………………………………………………………………………………….

2-188

016-351 ESS EEPROM DIAG Failure 2 RAP ………………………………………………………..

2-163

016-512 Image Log RAP…………………………………………………………………………………….

2-188

016-360 Cont UI Fail-1 RAP ……………………………………………………………………………….

2-163

016-513 SMTP Server Reception Error RAP …………………………………………………………

2-189

016-514 XPS Error RAP……………………………………………………………………………………..

2-189

Initial Issue

07/2011

Status Indicator RAPs

WorkCentre 5335 Family Service Documentation

2-3

016-515 XPS Short of Memory RAP…………………………………………………………………….

2-190

016-583 Lock Folder Creation Failure RAP …………………………………………………………..

2-216

016-516 XPS Print Ticket Description Error RAP …………………………………………………..

2-190

016-584 Folder Creation Failure RAP …………………………………………………………………..

2-216

016-517 PS Booklet Illegal Color Mode Change RAP …………………………………………….

2-191

016-585 File Delete Failure RAP………………………………………………………………………….

2-217

016-518 PS Booklet Conflict WM RAP …………………………………………………………………

2-191

016-586 Lock Folder Delete Failure RAP………………………………………………………………

2-217

016-519 Device DV — Reached Limit RAP …………………………………………………………….

2-192

016-587 Folder Delete Failure RAP ……………………………………………………………………..

2-218

016-522 LDAP RAP …………………………………………………………………………………………..

2-192

016-588 Data Write-in Failure RAP………………………………………………………………………

2-218

016-523 LDAP RAP …………………………………………………………………………………………..

2-193

016-589 Data Read Failure RAP………………………………………………………………………….

2-219

016-524 LDAP RAP …………………………………………………………………………………………..

2-193

016-590 Data Reading Failure from FTP Server RAP ……………………………………………

2-219

016-525 LDAP RAP …………………………………………………………………………………………..

2-194

016-591 FTP Scan Filing Policy Injustice RAP ……………………………………………………..

2-220

016-526 LDAP RAP …………………………………………………………………………………………..

2-194

016-592 NEXTNAME.DAT File Access Error in FTP RAP………………………………………

2-220

016-527 LDAP RAP …………………………………………………………………………………………..

2-195

016-593 Internal Scan Error RAP…………………………………………………………………………

2-221

016-529 Remote Download Server Time-out RAP …………………………………………………

2-195

016-594 TYPE Command Failure RAP…………………………………………………………………

2-221

016-533 Kerberos Authentication Protocol Error 37 RAP ………………………………………..

2-196

016-595 Port Command Failure RAP……………………………………………………………………

2-222

016-534 LDAP RAP …………………………………………………………………………………………..

2-196

016-596 CDUP command failure in FTP RAP ………………………………………………………

2-222

016-535 Remote Download File Access Error RAP………………………………………………..

2-197

016-597 Same Name File Exists in FTP Server RAP …………………………………………….

2-223

016-536 Host Name Resolution Error in Remote Download RAP …………………………….

2-197

016-598 E-mail Message Oversize RAP……………………………………………………………….

2-223

016-537 Remote Download Server Connection Error RAP ……………………………………..

2-198

016-599 E-mail Message Oversize RAP……………………………………………………………….

2-224

016-538 Remote Download File Write Error RAP…………………………………………………..

2-198

016-600 Key Operator Authentication Locked RAP ………………………………………………..

2-224

016-539 LDAP RAP …………………………………………………………………………………………..

2-199

016-601 Illegal Access Detection RAP………………………………………………………………….

2-225

016-543 Attestation Agent Error 543 (REALM_UNKNOWN) RAP ……………………………

2-199

016-603 HDD not found Fail RAP ………………………………………………………………………..

2-225

016-545 Attestation Agent Error 545 (CLOCKSKEW_ERR) RAP …………………………….

2-200

016-604 Debug Log by System RAP ……………………………………………………………………

2-226

016-546 Attestation Agent Error 546 RAP …………………………………………………………….

2-200

016-605 Debug Log by ExtCont RAP……………………………………………………………………

2-226

016-548 Attestation Agent Error 548 (UNREGISTERED_DEVICE) RAP…………………..

2-201

016-700 Password is Under Minimum RAP…………………………………………………………..

2-227

016-553 Attestation Agent Error 553 (VERSION_MISMATCH) RAP ………………………..

2-201

016-701 ART EX Memory Expended RAP…………………………………………………………….

2-227

016-554 Attestation Agent Error 554 (CONFIGRATION_ERROR) RAP ……………………

2-202

016-702 Out of Page Buffer RAP …………………………………………………………………………

2-228

016-555 Attestation Agent Error 555 (SERVICE_ISNOT_WORKING) RAP ………………

2-202

016-703 E-mail To Invalid Box RAP……………………………………………………………………..

2-228

016-556 Attestation Agent Error 556 (SERVICE_IS_PROCESSING) RAP………………..

2-203

016-704 Mailbox Full RAP…………………………………………………………………………………..

2-229

016-557 Attestation Agent Error 557 (INTERNAL_ERROR) RAP …………………………….

2-203

016-705 Secure Print RAP………………………………………………………………………………….

2-229

016-558 Attestation Agent Error 558 (MISC_ERR) RAP …………………………………………

2-204

016-706 Maximum Users Exceeded RAP……………………………………………………………..

2-230

016-559 Remote Download Parameter Error RAP …………………………………………………

2-204

016-707 Sample Print RAP …………………………………………………………………………………

2-230

016-560 Attestation Agent Error 560 RAP …………………………………………………………….

2-205

016-708 HDD Full Annotation/Watermark RAP ……………………………………………………..

2-231

016-562 Attestation Agent Error 562 RAP …………………………………………………………….

2-205

016-709 ART EX Command RAP ………………………………………………………………………..

2-231

016-563 ImageLog Memory Full (Exp. Kit) RAP …………………………………………………….

2-206

016-710 Delayed Print RAP ………………………………………………………………………………..

2-232

016-564 Remote Download Server Authentication Failed RAP………………………………..

2-206

016-711 E-mail Transmission Size Limit RAP………………………………………………………..

2-232

016-565 Backup Restore Error RAP …………………………………………………………………….

2-207

016-712 Panther Capacity (I-Formatted) RAP ……………………………………………………….

2-233

016-566 NVM Backup Restore Condition Error RAP………………………………………………

2-207

016-713 Security Box Password RAP…………………………………………………………………..

2-233

016-567 NVM Backup Capacity Full RAP……………………………………………………………..

2-208

016-714 Security Box Enable RAP ………………………………………………………………………

2-234

016-568 NVM Backup Restore Failed RAP …………………………………………………………..

2-208

016-715 ESCP Form Invalid Password RAP …………………………………………………………

2-234

016-569 Attestation Agent Error 569 RAP …………………………………………………………….

2-209

016-716 TIFF Data Overflow RAP ……………………………………………………………………….

2-235

016-570 Job Ticket Out of Memory RAP ………………………………………………………………

2-209

016-717 Fax/affix Send RAP……………………………………………………………………………….

2-235

016-571 Job Ticket Parameter Mismatch RAP ………………………………………………………

2-210

016-718 PCL6 Memory RAP……………………………………………………………………………….

2-236

016-572 Job Ticket Media Error RAP …………………………………………………………………..

2-210

016-719 Out of PCL Memory RAP ……………………………………………………………………….

2-236

016-573 Job Ticket Parse Error RAP……………………………………………………………………

2-211

016-720 PCL Command RAP ……………………………………………………………………………..

2-237

016-574 Host Name Error RAP……………………………………………………………………………

2-211

016-721 Other Errors RAP ………………………………………………………………………………….

2-237

016-575 DNS Server Error in FTP RAP………………………………………………………………..

2-212

016-722 Staple Position RAP………………………………………………………………………………

2-238

016-576 Server Connection Error in FTP RAP ………………………………………………………

2-212

016-723 Punch Position Error RAP………………………………………………………………………

2-238

016-577 FTP Service RAP………………………………………………………………………………….

2-213

016-724 Staple Position RAP………………………………………………………………………………

2-239

016-578 Login/Password Error RAP …………………………………………………………………….

2-213

016-725 B-Formatter Image RAP…………………………………………………………………………

2-239

016-579 Scanning Picture Error RAP …………………………………………………………………..

2-214

016-726 PDL Auto Switch RAP……………………………………………………………………………

2-240

016-580 File Name Acquisition Failure RAP………………………………………………………….

2-214

016-727 Printer Request RAP……………………………………………………………………………..

2-240

016-581 File Name Suffix Limit Error RAP…………………………………………………………….

2-215

016-728 TIFF Data Unsupported RAP ………………………………………………………………….

2-241

016-582 File Creation Failure RAP ………………………………………………………………………

2-215

016-729 TIFF Data Size RAP………………………………………………………………………………

2-241

Status Indicator RAPs

07/2011

Initial Issue

2-4

WorkCentre 5335 Family Service Documentation

016-730 ART Command Unsupported RAP ………………………………………………………….

2-242

016-782 Scan Server Login Error RAP ………………………………………………………………..

2-268

016-731 TIFF Data Invalid RAP …………………………………………………………………………..

2-242

016-783 Invalid Server Path RAP ……………………………………………………………………….

2-268

016-732 Form Not Registered RAP ……………………………………………………………………..

2-243

016-784 Server Write Error RAP…………………………………………………………………………

2-269

016-733 Destination Address RAP ………………………………………………………………………

2-243

016-785 Server HD Full RAP ……………………………………………………………………………..

2-269

016-734 Destination Report Output Error RAP ……………………………………………………..

2-244

016-786 HD Full-Scan Write Error RAP ………………………………………………………………..

2-270

016-735 Updating Job Template RAP ………………………………………………………………….

2-244

016-787 Invalid Server IP ADD RAP……………………………………………………………………

2-270

016-736 Remote Directory Lock Error RAP ………………………………………………………….

2-245

016-787 Invalid Server IP Address RAP ………………………………………………………………

2-271

016-737 Remote Lock Directory Remove Error RAP……………………………………………..

2-245

016-788 Retrieve to Browser Failure RAP …………………………………………………………….

2-271

016-738 PS Booklet Output Size Illegal RAP…………………………………………………………

2-246

016-789 HD Full — Job Memory RAP……………………………………………………………………

2-272

016-739 Mismatch Between PS Booklet and Output RAP……………………………………….

2-246

016-790 E-mail Fragment Over RAP ……………………………………………………………………

2-272

016-740 PS Booklet Output Tray Incorrect RAP…………………………………………………….

2-247

016-791 File Retrieve Fail RAP…………………………………………………………………………..

2-273

016-741 Cannot Shift to Download Mode Failure RAP……………………………………………

2-247

016-792 Specified Job Not Found RAP ………………………………………………………………..

2-273

016-742 Download Data Product ID Error RAP ……………………………………………………..

2-248

016-793 MF I/O HD Full RAP………………………………………………………………………………

2-274

016-743 Download Data Model Mismatch RAP……………………………………………………..

2-248

016-794 Media Reader Not Installed RAP …………………………………………………………….

2-274

016-744 Download Data CheckSum Error RAP …………………………………………………….

2-249

016-795 Media Reader Format Error RAP…………………………………………………………….

2-275

016-745 XPJL Soft Failure RAP…………………………………………………………………………..

2-249

016-796 Document Insert Operation Error RAP……………………………………………………..

2-275

016-746 Unsupported PDF File RAP ……………………………………………………………………

2-250

016-797 Media Reader Image File Read Error RAP……………………………………………….

2-276

016-747 Insufficient Memory RAP ……………………………………………………………………….

2-250

016-798 No Trust Marking Option RAP…………………………………………………………………

2-276

016-748 HDD Full RAP ………………………………………………………………………………………

2-251

016-799 Print Instruction Failure RAP…………………………………………………………………..

2-277

016-749 JCL Syntax Error RAP …………………………………………………………………………..

2-251

016-910 Required Resource Not Ready (IOTsc detect) RAP …………………………………..

2-277

016-750 Print Job RAP ………………………………………………………………………………………

2-252

016-911 Multi-Paper Required On A Single Tray RAP …………………………………………..

2-278

016-751 PDF Error RAP …………………………………………………………………………………….

2-252

016-940 Duplex Output Side 1 and 2 Size Difference RAP ……………………………………..

2-278

016-752 PDF Memory Limit RAP…………………………………………………………………………

2-253

016-941 Booklet Mixed-in-Size Image Detected RAP……………………………………………..

2-279

016-753 PDF PassWord Mismatch RAP ………………………………………………………………

2-253

016-942 Duplex Size Difference Between Side 1 and 2 RAP …………………………………..

2-279

016-754 PDF LZW Not Installed RAP…………………………………………………………………..

2-254

016-943 Insert doc Duplex Mix Size NG RAP………………………………………………………..

2-280

016-755 PDF Print Prohibited RAP………………………………………………………………………

2-254

016-944 Documents Merged NG RAP ………………………………………………………………….

2-280

016-756 Deuteron-Prohibit Service RAP ………………………………………………………………

2-255

016-945 Insert Doc Duplex Print NG RAP …………………………………………………………….

2-281

016-757 Auditron-Invalid User RAP ……………………………………………………………………..

2-255

016-946 Insert Doc NG RAP ……………………………………………………………………………….

2-281

016-758 Auditron-Disabled Function RAP …………………………………………………………….

2-256

016-947 APS No Destination Error RAP ……………………………………………………………….

2-282

016-759 Auditron-Reached Limit RAP ………………………………………………………………….

2-256

016-948 Small Book Action NG RAP ……………………………………………………………………

2-282

016-760 PS Decompose Failure RAP…………………………………………………………………..

2-257

016-949 Insert Mix Doc NG RAP …………………………………………………………………………

2-283

016-761 FIFO Empty RAP ………………………………………………………………………………….

2-257

016-981 HDD Access Failure RAP ………………………………………………………………………

2-283

016-762 Print LANG Not Installed RAP ………………………………………………………………..

2-258

016-982 HDD Access Error 2 RAP ………………………………………………………………………

2-284

016-763 POP Server Not Found RAP…………………………………………………………………..

2-258

016-983 Image Log HDD Full RAP ………………………………………………………………………

2-284

016-764 SMTP Server Connect Error RAP……………………………………………………………

2-259

016-985 Data Size Over Flow (Scan to E-mail) RAP ………………………………………………

2-285

016-765 SMTP Server HD Full RAP …………………………………………………………………….

2-259

Chain 018 — Network

016-766 SMTP Server File System Error RAP

2-260

018-400 IPSEC Error (Configuration Mismatch) RAP

2-287

016-767 Invalid E-mail Address RAP

2-260

018-401 Inconsistent SIP Configuration RAP

2-287

016-768 Invalid Sender Address RAP

2-261

018-402 SIP Server Communication Fail RAP

2-288

016-769 SMTP Server Unsupported DSN RAP

2-261

018-403 SIP Registration Fail (Authentication) RAP

2-288

016-770 FAX Function Cancelled RAP

2-262

018-404 SIP Registration Fail (Other) RAP

2-289

016-771 Scan Data Repository Error (DNS Address) RAP

2-262

018-500 CA Message Receiver Boot Error (S_cert lost) RAP

2-289

016-772 Scan Data Repository ERR (DNS Library) RAP

2-263

018-501 CA Server Connection Error RAP

2-290

016-773 Invalid IP Address RAP

2-263

018-502 Login Failure in SMB RAP

2-290

016-774 HD Full — Compression Convert RAP

2-264

018-503 CA Message Receiver Timeout RAP

2-291

016-775 HD Full — Image Convert RAP

2-264

018-504 CA Session ID Mismatch RAP

2-291

016-776 Image Convert Error RAP

2-265

018-505 SMB-DOS Protocol Error RAP

2-292

016-777 HD Access ERR-Image Convert RAP

2-265

018-506 CA Field ID Mismatch RAP

2-292

016-778 HD Full — Scan Image Convert RAP

2-266

018-507 CA Credential Error RAP

2-293

016-779 Scan Image Conversion Error RAP

2-266

018-508 CA Server Fatal Error RAP

2-293

016-780 HD Access ERR-Image Convert RAP

2-267

018-509 Template Parameter Conflict RAP

2-294

016-781 Scan Server Connect Error RAP

2-267

Initial Issue

07/2011

Status Indicator RAPs

WorkCentre 5335 Family Service Documentation

2-5

018-510 Host Name Solution Error in BMLinkS RAP ……………………………………………..

2-294

018-583 NW Server Disk Error RAP …………………………………………………………………….

2-320

018-511 DNS Server Un-sets Up in BMLinkS RAP ………………………………………………..

2-295

018-584 NW Server Access Fail RAP…………………………………………………………………..

2-321

018-512 Service Connect Error in BMLinkS RAP …………………………………………………..

2-295

018-585 Netware Error in Use RAP ……………………………………………………………………..

2-321

018-513 BMLinkS Service Not Found RAP …………………………………………………………..

2-296

018-586 Netware Login Fail RAP…………………………………………………………………………

2-322

018-514 BMLinkS Access-Right-Violation RAP ……………………………………………………..

2-296

018-587 File Duplication Fail RAP ……………………………………………………………………….

2-322

018-515 BMLinkS Storage-Access-Error RAP……………………………………………………….

2-297

018-588 Scan Filing Policy Invalid RAP………………………………………………………………..

2-323

018-516 BMLinkS Unsupported-attribute RAP ………………………………………………………

2-297

018-589 NEXTNAME.DAT Error RAP…………………………………………………………………..

2-323

018-517 BMLinkS Storage-Full RAP…………………………………………………………………….

2-298

018-590 Same Name Exists RAP ………………………………………………………………………..

2-324

018-518 BMLinkS Operation-Not-Available RAP……………………………………………………

2-298

018-591 File Name Suffix Limit Over RAP…………………………………………………………….

2-324

018-519 BMLinkS Unknown-error RAP ………………………………………………………………..

2-299

018-592 Lock Folder Create Fail RAP ………………………………………………………………….

2-325

018-520 Internal Error in BMLinkS Scan RAP ……………………………………………………….

2-299

018-593 Lock Folder Delete Fail RAP…………………………………………………………………..

2-325

018-521 Request Send Failure in BMLinkS RAP……………………………………………………

2-300

018-595 LDAP Protocol Error 595 RAP ………………………………………………………………..

2-326

018-522 Response Receive Failure in BMLinkS RAP …………………………………………….

2-300

018-596 LDAP Protocol Error 596 RAP ………………………………………………………………..

2-326

018-523 Image Send Failure in BMLinkS RAP ………………………………………………………

2-301

018-701 LDAP Protocol Error 01 RAP ………………………………………………………………….

2-327

018-524 Invalid Device Network Setting RAP………………………………………………………..

2-301

018-702 LDAP Protocol Error 02 RAP ………………………………………………………………….

2-327

018-525 HDD Full or HDD Access Error RAP ……………………………………………………….

2-302

018-703 LDAP Protocol Error 03 RAP ………………………………………………………………….

2-328

018-526 Rejected to be Refresh RAP…………………………………………………………………..

2-302

018-704 LDAP Protocol Error 04 RAP ………………………………………………………………….

2-328

018-527 JT Monitor Internal Error RAP…………………………………………………………………

2-303

018-705 LDAP Protocol Error 05 RAP ………………………………………………………………….

2-329

018-528 Soap Request Error RAP……………………………………………………………………….

2-303

018-706 LDAP Protocol Error 06 RAP ………………………………………………………………….

2-329

018-529 Duplicate Scan Request RAP …………………………………………………………………

2-304

018-707 LDAP Protocol Error 07 RAP ………………………………………………………………….

2-330

018-530 Authentication Error RAP……………………………………………………………………….

2-304

018-708 LDAP Protocol Error 08 RAP ………………………………………………………………….

2-330

018-531 Failed to Create a New Job RAP …………………………………………………………….

2-305

018-710 LDAP Protocol Error 09 RAP ………………………………………………………………….

2-331

018-532 Too Many Jobs to Create a New Job RAP ……………………………………………….

2-305

018-711 LDAP Protocol Error 11 RAP ………………………………………………………………….

2-331

018-543 Shared Name Error in SMB Server RAP ………………………………………………….

2-306

018-712 LDAP Protocol Error 12 RAP ………………………………………………………………….

2-332

018-547 Number Restriction Over of SMB Scan Users RAP……………………………………

2-306

018-713 LDAP Protocol Error 13 RAP ………………………………………………………………….

2-332

018-556 HTTP Server Script Error RAP ……………………………………………………………….

2-307

018-714 LDAP Protocol Error 14 RAP ………………………………………………………………….

2-333

018-557 HTTP Invalid Char in Filename RAP ……………………………………………………….

2-307

018-716 LDAP Protocol Error 16 RAP ………………………………………………………………….

2-333

018-558 HTTP File Not Found RAP……………………………………………………………………..

2-308

018-717 LDAP Protocol Error 17 RAP ………………………………………………………………….

2-334

018-559 HTTP File Duplication Fail RAP………………………………………………………………

2-308

018-718 LDAP Protocol Error 18 RAP ………………………………………………………………….

2-334

018-560 HTTP Server Login Fail RAP ………………………………………………………………….

2-309

018-719 LDAP Protocol Error 19 RAP ………………………………………………………………….

2-335

018-561 HTTP Server Not Found RAP…………………………………………………………………

2-309

018-720 LDAP Protocol Error 20 RAP ………………………………………………………………….

2-335

018-562 HTTP Client Error RAP ………………………………………………………………………….

2-310

018-721 LDAP Protocol Error 21 RAP ………………………………………………………………….

2-336

018-563 HTTP Server Error RAP…………………………………………………………………………

2-310

018-725 Kerberos Authentication Protocol Error (22) RAP………………………………………

2-336

018-564 Host Name Solution Error in HTTP RAP ………………………………………………….

2-311

018-726 Kerberos Authentication Protocol Error (70) RAP………………………………………

2-337

018-565 Proxy Name Solution Error in HTTP RAP…………………………………………………

2-311

018-727 Kerberos Authentication Protocol Error (71) RAP………………………………………

2-337

018-566 Server Connect Error in HTTP RAP ………………………………………………………..

2-312

018-728 Kerberos Authentication Protocol Error (72) RAP………………………………………

2-338

018-567 HTTP Server Access Fail RAP ……………………………………………………………….

2-312

018-732 LDAP Protocol Error 32 RAP ………………………………………………………………….

2-338

018-568 HTTP Server SSL Access Fail RAP ………………………………………………………..

2-313

018-733 LDAP Protocol Error 33 RAP ………………………………………………………………….

2-339

018-569 HTTP Server Certificate Fail RAP……………………………………………………………

2-313

018-734 LDAP Protocol Error 34 RAP ………………………………………………………………….

2-339

018-570 HTTP Certificate Fail RAP ……………………………………………………………………..

2-314

018-735 LDAP Protocol Error 35 RAP ………………………………………………………………….

2-340

018-571 Internal Error in Scan RAP……………………………………………………………………..

2-314

018-736 LDAP Protocol Error 36 RAP ………………………………………………………………….

2-340

018-572 Invalid Char in Context RAP …………………………………………………………………..

2-315

018-748 LDAP Protocol Error 48 RAP ………………………………………………………………….

2-341

018-573 Invalid Char in Server RAP …………………………………………………………………….

2-315

018-749 LDAP Protocol Error 49 RAP ………………………………………………………………….

2-341

018-574 Invalid Char in Volume RAP …………………………………………………………………..

2-316

018-750 LDAP Protocol Error 50 RAP ………………………………………………………………….

2-342

018-575 Invalid Char in Login RAP………………………………………………………………………

2-316

018-751 LDAP Protocol Error 51 RAP ………………………………………………………………….

2-342

018-576 Invalid Char in Path RAP ……………………………………………………………………….

2-317

018-752 LDAP Protocol Error 52 RAP ………………………………………………………………….

2-343

018-577 Invalid Char in File RAP…………………………………………………………………………

2-317

018-753 LDAP Protocol Error 53 RAP ………………………………………………………………….

2-343

018-578 NW Server Not Found RAP ……………………………………………………………………

2-318

018-754 LDAP Protocol Error 54 RAP ………………………………………………………………….

2-344

018-579 NW Server Disk Full RAP ………………………………………………………………………

2-318

018-764 LDAP Protocol Error 64 RAP ………………………………………………………………….

2-344

018-580 Netware Invalid Volume RAP………………………………………………………………….

2-319

018-765 LDAP Protocol Error RAP ………………………………………………………………………

2-345

018-581 Netware Invalid Path RAP ……………………………………………………………………..

2-319

018-766 LDAP Protocol Error 66 RAP ………………………………………………………………….

2-345

018-582 Access Right Fail RAP…………………………………………………………………………..

2-320

018-767 LDAP Protocol Error 67 RAP ………………………………………………………………….

2-346

Status Indicator RAPs

07/2011

Initial Issue

2-6

WorkCentre 5335 Family Service Documentation

018-768 LDAP Protocol Error 68 RAP ………………………………………………………………….

2-346

018-769 LDAP Protocol Error 69 RAP ………………………………………………………………….

2-347

018-770 LDAP Protocol Error 70 RAP ………………………………………………………………….

2-347

018-771 LDAP Protocol Error 71 RAP ………………………………………………………………….

2-348

018-780 LDAP Protocol Error 80 RAP ………………………………………………………………….

2-348

018-781 LDAP Protocol Error 81 RAP ………………………………………………………………….

2-349

018-782 LDAP Protocol Error 82 RAP ………………………………………………………………….

2-349

018-783 LDAP Protocol Error 83 RAP ………………………………………………………………….

2-350

018-784 LDAP Protocol Error 84 RAP ………………………………………………………………….

2-350

018-785 LDAP Protocol Error 85 RAP ………………………………………………………………….

2-351

018-786 LDAP Protocol Error 86 RAP ………………………………………………………………….

2-351

018-787 LDAP Protocol Error 87 RAP ………………………………………………………………….

2-352

018-788 LDAP Protocol Error 88 RAP ………………………………………………………………….

2-352

018-789 LDAP Protocol Error 89 RAP ………………………………………………………………….

2-353

018-790 LDAP Protocol Error 90 RAP ………………………………………………………………….

2-353

018-791 LDAP Protocol Error 91 RAP ………………………………………………………………….

2-354

018-792 LDAP Protocol Error 92 RAP ………………………………………………………………….

2-354

018-793 LDAP Protocol Error 93 RAP ………………………………………………………………….

2-355

018-794 LDAP Protocol Error 94 RAP ………………………………………………………………….

2-355

018-795 LDAP Protocol Error 95 RAP ………………………………………………………………….

2-356

018-796 LDAP Protocol Error 96 RAP ………………………………………………………………….

2-356

018-797 LDAP Protocol Error 97 RAP ………………………………………………………………….

2-357

Chain 021 — FDI

021-215 Invalid Accessory Type RAP………………………………………………………………….

2-359

021-360 Accessory Fail RAP ………………………………………………………………………………

2-359

021-515 Wrong M/C Type Code RAP…………………………………………………………………..

2-360

021-516 Wrong Serial Number RAP …………………………………………………………………….

2-360

021-523 Internal Error RAP…………………………………………………………………………………

2-361

021-524 Inconsistency of Installation Status RAP ………………………………………………….

2-361

021-525 Inconsistency of Withdrawal Status RAP………………………………………………….

2-362

021-528 Communication Setting Error RAP ………………………………………………………….

2-362

021-733 Accessory Error RAP ……………………………………………………………………………

2-363

021-941 Scan Service Paused By Disable RAP …………………………………………………….

2-363

021-942 Scan Service Paused By Color Mode RAP ………………………………………………

2-364

021-943

Print Service Paused By Disable RAP……………………………………………………..

2-364

021-944

Print Service Paused By Color Mode RAP ……………………………………………….

2-365

021-945

Service Paused By Disable RAP …………………………………………………………….

2-365

021-946

Service Paused By Color Mode RAP……………………………………………………….

2-366

Chain 024 — Controller Communications

024-340 IOT-ESS Communication 1 RAP …………………………………………………………….

2-367

024-341 IOT-ESS Communication 2 RAP …………………………………………………………….

2-367

024-342 IOT-ESS Communication 3 RAP …………………………………………………………….

2-368

024-343 IOT-ESS Communication 4 RAP …………………………………………………………….

2-368

024-345 IOT-ESS Communication 5 RAP …………………………………………………………….

2-369

024-346 IOT-ESS Communication 6

RAP …………………………………………………………….

2-369

024-347 IOT-ESS Communication 7

RAP …………………………………………………………….

2-370

024-348

IOT-ESS Communication 8

RAP …………………………………………………………….

2-370

024-349

IOT-ESS Communication 9

RAP …………………………………………………………….

2-371

024-350

IOT-ESS Communication 10 RAP …………………………………………………………..

2-371

024-351

IOT-ESS Communication 11 RAP …………………………………………………………..

2-372

024-352 IOT-ESS Communication 12 RAP …………………………………………………………..

2-372

024-353 IOT-ESS Communication 13 RAP …………………………………………………………..

2-373

024-354 IOT-ESS Communication 14 RAP …………………………………………………………..

2-373

024-355 IOT-ESS Communication 15 RAP …………………………………………………………..

2-374

024-356 IOT-ESS Communication 16 RAP …………………………………………………………..

2-374

024-357 IOT-ESS Communication 17 RAP …………………………………………………………..

2-375

024-358 IOT-ESS Communication 18 RAP …………………………………………………………..

2-375

024-359 IOT-ESS Communication 19 RAP …………………………………………………………..

2-376

024-360 IOT-ESS Initialization RAP……………………………………………………………………..

2-376

024-361 Invalid IOT Paper Size RAP……………………………………………………………………

2-377

024-362 Page Sync Start RAP…………………………………………………………………………….

2-377

024-363 Page Sync Stop RAP …………………………………………………………………………….

2-378

024-364 DMA Transfer RAP ……………………………………………………………………………….

2-378

024-365 Overflow Loop Back Write RAP ………………………………………………………………

2-379

024-366 JBIG Library Other Failure RAP………………………………………………………………

2-379

024-367 Decompression Synchronization RAP ……………………………………………………..

2-380

024-368 PCI RAP………………………………………………………………………………………………

2-380

024-370 Marker Code Detection RAP…………………………………………………………………..

2-381

024-371 IOT-ESS Communication Fail 21 RAP…………………………………………………….

2-381

024-372 IOT-ESS Communication Fail 22 RAP…………………………………………………….

2-382

024-373 IOT-ESS Communication Fail 23 RAP…………………………………………………….

2-382

024-374 Registration Con PLL Parameter Fail RAP ………………………………………………

2-383

024-375 IOT-ESS Communication Fail 24 RAP…………………………………………………….

2-383

024-376 IOT-ESS Communication Fail 25 RAP…………………………………………………….

2-384

024-600 Billing Master Counter RAP ……………………………………………………………………

2-384

024-601 Billing Backup Counter 1 RAP ………………………………………………………………..

2-385

024-602 Billing Backup Counter 2 RAP ………………………………………………………………..

2-385

024-603 Software Key Master Counter RAP………………………………………………………….

2-386

024-604 Software Key Backup Counter 1 RAP………………………………………………………

2-386

024-605 Software Key Backup Counter 2 RAP………………………………………………………

2-387

024-606

Billing Meter Type Master Counter RAP ………………………………………………….

2-387

024-607 Billing Meter Type Backup Counter 1 RAP ……………………………………………..

2-388

024-608 Billing Meter Type Backup Counter 2 RAP ……………………………………………..

2-388

024-609 Billing Count Type Master Counter RAP………………………………………………….

2-389

024-610 Billing Count Type Backup Counter 1 RAP……………………………………………..

2-389

024-611 Billing Count Type Backup Counter 2 RAP……………………………………………..

2-390

024-612 Modal Break Point Master Counter RAP………………………………………………….

2-390

024-613 Modal Break Point Backup Counter 1 RAP………………………………………………

2-391

024-614 Modal Break Point Backup Counter 2 RAP………………………………………………

2-391

024-700 Memory Shortage or HDD Not Mounted RAP……………………………………………

2-392

024-701

Invalid Instruction of Face Inversion RAP ………………………………………………..

2-392

024-702 Paper Jam RAP …………………………………………………………………………………..

2-393

024-742 Print Booklet Sheets Counts Over RAP …………………………………………………..

2-393

024-746

Print Request Failure-Paper RAP …………………………………………………………..

2-394

024-747

Print Instruction Fail RAP ………………………………………………………………………

2-394

024-748 Bates Numbering Digit Over RAP…………………………………………………………..

2-395

024-775

Print Booklet Sheets Counts Over (Not Field Attachment) RAP ………………….

2-395

024-900 Upper Tray Out Of Place……………………………………………………………………….

2-396

024-910 Tray 1 Size Mismatch RAP ……………………………………………………………………

2-396

024-911 Tray 2 Size Mismatch RAP ……………………………………………………………………

2-397

024-912 Tray 3 Size Mismatch RAP ……………………………………………………………………

2-397

024-913 Tray 4 Size Mismatch RAP ……………………………………………………………………

2-398

Initial Issue

07/2011

Status Indicator RAPs

WorkCentre 5335 Family Service Documentation

2-7

024-916 Mix Full Stack RAP ……………………………………………………………………………….

2-398

024-917 Stacker Tray Staple Set Over Count RAP ………………………………………………..

2-399

024-926 Puncher Waste Bin Not Set RAP…………………………………………………………….

2-399

024-928 (Integrated Office Finisher) Scratch Sheet Compile RAP ……………………………

2-400

024-928 (Finisher LX) Scratch Sheet Compile RAP ……………………………………………….

2-400

024-934 Paper Type Mismatch RAP……………………………………………………………………

2-401

024-936 Tray 2 Paper Mismatch RAP …………………………………………………………………

2-401

024-937 Tray 3 Paper Mismatch RAP …………………………………………………………………

2-402

024-938 OHP Kind Mismatch at Tray 4 (Not white frame OHP) RAP……………………….

2-402

024-939 OHP Kind Mismatch (Not white frame OHP) RAP…………………………………….

2-403

024-942 Booklet Sheet Over Count RAP………………………………………………………………

2-403

024-943 Booklet Low Staple RAP………………………………………………………………………..

2-404

024-946 Tray 1 Position RAP………………………………………………………………………………

2-404

024-947 Tray 2 Position RAP………………………………………………………………………………

2-405

024-948 Tray 3 Position RAP………………………………………………………………………………

2-405

024-949 Tray 4 Position RAP………………………………………………………………………………

2-406

024-950 Tray 1 No Paper RAP ……………………………………………………………………………

2-406

024-951 Tray 2 No Paper RAP ……………………………………………………………………………

2-407

024-952 Tray 3 No Paper RAP ……………………………………………………………………………

2-407

024-953 Tray 4 No Paper RAP ……………………………………………………………………………

2-408

024-954 Tray 5 No Paper RAP ……………………………………………………………………………

2-408

024-959 Tray 1 Size Mismatch RAP …………………………………………………………………….

2-409

024-960 Tray 2 Size Mismatch RAP …………………………………………………………………….

2-409

024-961 Tray 3 Size Mismatch RAP …………………………………………………………………….

2-410

024-962 Tray 4 Paper Size Mismatch RAP …………………………………………………………..

2-410

024-963 Finisher Punch DustBox Full RAP ………………………………………………………….

2-411

024-965 ATS/APS Paper (IOT Detect) RAP ………………………………………………………….

2-411

024-966 ATS/APS Destination RAP …………………………………………………………………….

2-412

024-967 Mixed Width Paper (Stapler Job) RAP……………………………………………………..

2-412

024-968 Stapler/Punch Concurrence RAP ……………………………………………………………

2-413

024-969 Different Width Mix Punch RAP ………………………………………………………………

2-413

024-976 Staple Status Failed RAP ………………………………………………………………………

2-414

024-977 Stapler Feed Ready RAP……………………………………………………………………….

2-414

024-979 Low Staples RAP (Integrated Finisher)…………………………………………………….

2-415

024-979 Low Staples RAP (Finisher LX) ………………………………………………………………

2-415

024-980 Stacker Tray Full RAP …………………………………………………………………………..

2-416

024-982 Finisher Stacker Tray Lower Safety RAP …………………………………………………

2-416

024-984 Booklet Low Staple Front RAP ……………………………………………………………….

2-417

024-989 Booklet Low Staple R RAP ……………………………………………………………………

2-417

024-990 Punch Dust Full RAP ……………………………………………………………………………

2-418

Chain 025 — HDD

025-596

Diagnostic HDD Maintenance RAP …………………………………………………………

2-419

025-597

Diagnostic HDD Initialize RAP ………………………………………………………………..

2-419

Chain 026 — Scan; Controller

026-400 Exceed the Number of Connection of USB Host Fail RAP …………………………

2-421

026-700 LDAP Protocol MAX Error RAP ………………………………………………………………

2-421

026-701

Address Book Request Overflow RAP……………………………………………………..

2-422

026-702

Address Book Directory Service Overflow RAP…………………………………………

2-422

026-703

Abort with Logout RAP………………………………………………………………………….

2-423

026-704

DocuWorks Error RAP …………………………………………………………………………..

2-423

026-705 DocuWorks Short of Memory RAP…………………………………………………………..

2-424

026-706 DocuWorks Print Prohibited RAP…………………………………………………………….

2-424

026-707 DocuWorks Unlock Failed RAP ………………………………………………………………

2-425

026-708 URL Data Size Over RAP ………………………………………………………………………

2-425

026-709 URL HDD Full RAP ……………………………………………………………………………….

2-426

026-710 S/MIME Unsupported Cipher Fail RAP…………………………………………………….

2-426

026-711 Multi-Page File Size Over Limit RAP ……………………………………………………….

2-427

026-712 HTTP Out Job Overlap Error RAP …………………………………………………………..

2-427

026-713

Could Not Detect Proxy Server Automatically RAP …………………………………..

2-428

026-714 Could Not Connect to Xerox Server or Proxy RAP ……………………………………

2-428

026-715 Connection to Xerox Server has Timed Out RAP ……………………………………..

2-429

026-716 An Invalid State Message Received from Server RAP ………………………………

2-429

026-717 Invalid Network Settings Were Found RAP ……………………………………………..

2-430

026-718 PS Print Instruction Fail RAP ………………………………………………………………….

2-430

026-719

Internal Error in Scan RAP…………………………………………………………………….

2-431

026-720 Media Full RAP ……………………………………………………………………………………

2-431

026-721 Media Access Fail RAP…………………………………………………………………………

2-432

026-722 Media Format Fail RAP…………………………………………………………………………

2-432

026-723 Media Access Fail RAP…………………………………………………………………………

2-433

026-726

Options Inconsistent RAP ……………………………………………………………………..

2-433

026-727

Media Filepath Fail RAP ……………………………………………………………………….

2-434

026-728 WSD Scan Network Access Fail RAP……………………………………………………..

2-434

026-729 WSD Scan Data Transfer Fail RAP ………………………………………………………..

2-435

026-730

Can’t Detect Paper Size Of Specified Tray RAP……………………………………….

2-435

Chain 027 — Network

027-400 Net Off Line RAP…………………………………………………………………………………..

2-437

027-442 Duplicate IP Address RAP ……………………………………………………………………..

2-437

027-443 DNS Renewal Failure of Dynamic RAP ……………………………………………………

2-438

027-444 Duplicate IP Address RAP ……………………………………………………………………..

2-438

027-445 Illegal IP Address RAP…………………………………………………………………………..

2-439

027-446 Duplicate IP Address RAP ……………………………………………………………………..

2-439

027-447 Duplicate IP Address RAP ……………………………………………………………………..

2-440

027-452 Duplicate IP Address RAP ……………………………………………………………………..

2-440

027-500 SMTP Server Mail I/O RAP…………………………………………………………………….

2-441

027-501 POP Server RAP…………………………………………………………………………………..

2-441

027-502 POP Authentication RAP ……………………………………………………………………….

2-442

027-503 POP Server Communication Timeout RAP……………………………………………….

2-442

027-504 Invalid Response Reception from SMTP Server RAP ………………………………..

2-443

027-513 SMB Scan Client RAP……………………………………………………………………………

2-443

027-514 Host Name Resolution with SMB Scan Fails RAP……………………………………..

2-444

027-515 DNS Server is Not Set with SMB Scan RAP……………………………………………..

2-444

027-516 Server Connection Error in SMB RAP ……………………………………………………..

2-445

027-518 Login/Password Error RAP …………………………………………………………………….

2-445

027-519 Scanning Picture Preservation Place Error in SMB RAP……………………………

2-446

027-520 File Name Acquisition Failure RAP ………………………………………………………….

2-446

027-521 File Name Suffix Limit Over in SMB RAP ………………………………………………..

2-447

027-522 File Creation Failure RAP ………………………………………………………………………

2-447

027-523 SMB Scan Lock Folder Creation Failure RAP …………………………………………..

2-448

027-524 Folder Creation Failure RAP …………………………………………………………………..

2-448

027-525 File Delete Failure RAP………………………………………………………………………….

2-449

027-526 Lock Folder Delete Failure in SMB RAP ………………………………………………….

2-449

Status Indicator RAPs

07/2011

Initial Issue

2-8

WorkCentre 5335 Family Service Documentation

027-527 Folder Delete Failure RAP ……………………………………………………………………..

2-450

027-725 Extension Server Operation RAP…………………………………………………………….

2-476

027-528 Data Write-in Failure RAP………………………………………………………………………

2-450

027-726 Extension Server State RAP …………………………………………………………………..

2-476

027-529 Data Read Failure RAP …………………………………………………………………………

2-451

027-727 Extension Server Parameters RAP………………………………………………………….

2-477

027-530 File Name Conflict RAP …………………………………………………………………………

2-451

027-728 Extension Server File RAP……………………………………………………………………..

2-477

027-531 Incorrect SMB Scan Filing RAP ………………………………………………………………

2-452

027-730 SMTP Mail Division Error RAP………………………………………………………………..

2-478

027-532 NEXTNAME.DAT File Access Error in SMB RAP ……………………………………..

2-452

027-731 Server Limit Error RAP…………………………………………………………………………..

2-478

027-533 Internal Error in SMB Scan RAP……………………………………………………………..

2-453

027-732 Server Access Error RAP……………………………………………………………………….

2-479

027-543 Server Name Specification Error RAP ……………………………………………………..

2-453

027-733 Server SSL Error RAP …………………………………………………………………………..

2-479

027-547 SMB Protocol Error 4-007 RAP ………………………………………………………………

2-454

027-734 Server Certificate Error RAP …………………………………………………………………..

2-480

027-548 SMB Protocol Error 4-008 RAP ………………………………………………………………

2-454

027-735 Device SSL Config Error RAP…………………………………………………………………

2-480

027-549 SMB Protocol Error 4-009 RAP ………………………………………………………………

2-455

027-736 Device Certificate Error RAP…………………………………………………………………..

2-481

027-564 SMB Protocol Error 4-024 RAP ……………………………………………………………..

2-455

027-737 Template Server Read RAP……………………………………………………………………

2-481

027-565 SMB Protocol Error 4-025 RAP ………………………………………………………………

2-456

027-739 Invalid Template Server Path RAP ………………………………………………………….

2-482

027-566 SMB Protocol Error 4-026 RAP ………………………………………………………………

2-456

027-740 Template Server Login RAP …………………………………………………………………..

2-482

027-569 SMB (TCP/IP) is not Started RAP……………………………………………………………

2-457

027-741 Template Server Connect RAP……………………………………………………………….

2-483

027-572 SMB Protocol Error 4-032 RAP ………………………………………………………………

2-457

027-742 HDD File System RAP …………………………………………………………………………..

2-483

027-573 SMB Protocol Error 4-033 RAP ………………………………………………………………

2-458

027-743 Template Server Install RAP…………………………………………………………………..

2-484

027-574 SMB Protocol Error 4-034 RAP ………………………………………………………………

2-458

027-744 Template Address RAP………………………………………………………………………….

2-484

027-576 SMB Protocol Error 4-036 RAP ………………………………………………………………

2-459

027-745 Template Address Server RAP ……………………………………………………………….

2-485

027-578 SMB Protocol Error 4-038 RAP ………………………………………………………………

2-459

027-746 Job Template Pool Server RAP ………………………………………………………………

2-485

027-584 SMB Protocol Error 4-044 RAP ………………………………………………………………

2-460

027-750 Fax Document Inhibited RAP………………………………………………………………….

2-486

027-585 SMB Protocol Error 4-045 RAP ………………………………………………………………

2-460

027-751 Job Template Analysis RAP……………………………………………………………………

2-486

027-586 SMB Protocol Error 4-046 RAP ………………………………………………………………

2-461

027-752 Required User Entry Not Entered RAP…………………………………………………….

2-487

027-587 SMB Protocol Error 4-047 RAP ………………………………………………………………

2-461

027-753 Job Flow Service Disabled RAP ……………………………………………………………..

2-487

027-588 SMB Protocol Error 4-048 RAP ………………………………………………………………

2-462

027-754 Job Flow Service File Signature Mismatch RAP………………………………………..

2-488

027-589 SMB Protocol Error 4-049 RAP ………………………………………………………………

2-462

027-760 XJT Command Fail RAP……………………………………………………………………….

2-488

027-590 SMB Protocol Error 4-050 RAP ………………………………………………………………

2-463

027-761 Web Print Time Out RAP ………………………………………………………………………

2-489

027-591 SMB Protocol Error 4-051 RAP ………………………………………………………………

2-463

027-762 Illegal Web Print Job Ticket RAP ……………………………………………………………

2-489

027-599 SMB Protocol Error 4-Other RAP …………………………………………………………..

2-464

027-763 Auditron — Unable to Verify User RAP………………………………………………………

2-490

027-600 ExtPrint Check Mode Error RAP……………………………………………………………..

2-464

027-770 PDL Error RAP…………………………………………………………………………………….

2-490

027-700 Mail Address Domain Error RAP ……………………………………………………………

2-465

027-772 SMTP Server Error (HELO) RAP …………………………………………………………….

2-491

027-701 Network Cable Disconnected RAP ………………………………………………………….

2-465

027-773 SMTP Server Communication Timeout RAP …………………………………………….

2-491

027-702 Certificate for Addresses was not Found RAP…………………………………………

2-466

027-774 Address Inaccurate Character RAP …………………………………………………………

2-492

027-703 Certificate for Addresses was Expired RAP……………………………………………..

2-466

027-775 Too Many SMTP Address RAP……………………………………………………………….

2-492

027-704 Certificate for Recipients Untrusted RAP…………………………………………………

2-467

027-776 SMTP Server Error (EHLO) RAP …………………………………………………………….

2-493

027-705 Certificate for Recipients was Revoked RAP…………………………………………….

2-467

027-777 SMTP Server Un-Supports SMTP-AUTH RAP………………………………………….

2-493

027-706 Device Certificate not Found RAP ………………………………………………………….

2-468

027-778 No Mode Specified by SMTP-AUTH RAP…………………………………………………

2-494

027-707 Device Certificate Expired RAP ……………………………………………………………..

2-468

027-779 Authentication Failure by SMTP-AUTH RAP …………………………………………….

2-494

027-708 Certificate Valid RAP …………………………………………………………………………….

2-469

027-796 E-mail Not Printed RAP………………………………………………………………………….

2-495

027-709 Certificate Revoked RAP ……………………………………………………………………….

2-469

027-797 Invalid Output Destination RAP……………………………………………………………….

2-495

027-710 Invalid S/MIME Mail RAP……………………………………………………………………….

2-470

Chain 033 — FAX

027-711 S/MIME Mail Certificate RAP

2-470

033-310 Fax Charge Function Fail RAP

2-497

027-712 S/MIME Mail Certificate RAP

2-471

033-311 Invalid Address Book Data RAP

2-497

027-713 S/MIME Mail Altered RAP

2-471

033-312 Fax PWB Time Out RAP

2-498

027-714 S/MIME Mail Invalid RAP

2-472

033-313 Fax USB Fault RAP

2-498

027-715 S/MIME Mail Certificate Registration RAP

2-472

033-314 Fax/ESS Software Mismatch RAP

2-499

027-716 E-mail Signature RAP

2-473

033-315 USB Fatal Error RAP

2-499

027-720 Extension Server Host RAP

2-473

033-316 FAX Device Cont Error RAP

2-500

027-721 Extension Server RAP

2-474

033-317 FAX Device Cont Error RAP

2-500

027-722 Extension Server Time-out RAP

2-474

033-318 Image Processing Error RAP

2-501

027-723 Extension Server Authentication RAP

2-475

033-319 Fax Cont2 SW Fail RAP

2-501

027-724 Extension Server Access RAP

2-475

Initial Issue

07/2011

Status Indicator RAPs

WorkCentre 5335 Family Service Documentation

2-9

033-320 Controller No Response on Booting RAP …………………………………………………

2-502

033-533 T.30 Protocol Error RAP ………………………………………………………………………..

2-528

033-321 Fax PWB No Response on Booting RAP …………………………………………………

2-502

033-534 Unsupported Function at Remote RAP…………………………………………………….

2-528

033-322 FAX I/F Timeout RAP ……………………………………………………………………………

2-503

033-535 DCN Receive at Phase B Send RAP ……………………………………………………….

2-529

033-323 Fax PWB I/F Timeout RAP …………………………………………………………………….

2-503

033-536 Ring Stop before Fax Device Release RAP………………………………………………

2-529

033-324 USB State Change Error RAP ………………………………………………………………..

2-504

033-537 In/Out Conflict RAP……………………………………………………………………………….

2-530

033-325 Fax PWB Fatal Error RAP ……………………………………………………………………..

2-504

033-538 Fax Sending Image Process Error RAP……………………………………………………

2-530

033-326 Fax Manager Fatal Error RAP ………………………………………………………………..

2-505

033-539 Fax Receive Image Process Error RAP……………………………………………………

2-531

033-327 FCM No Response to Stop Request RAP ………………………………………………..

2-505

033-540 Fax Printing Image Process Error RAP…………………………………………………….

2-531

033-328 Failed to Initialize Fax Log RAP………………………………………………………………

2-506

033-541 No Destination Specified RAP ………………………………………………………………..

2-532

033-329 Fax Process Error RAP………………………………………………………………………….

2-506

033-542 Illegal Channel Request RAP………………………………………………………………….

2-532

033-330 FoIP Unrecoverable Error RAP……………………………………………………………….

2-507

033-543 Illegal Dial Data RAP……………………………………………………………………………..

2-533

033-331 FoIP Controller Init Fail RAP…………………………………………………………………..

2-507

033-544 Busy Tone Detected RAP ………………………………………………………………………

2-533

033-332 FoIP Controller Boot Fail RAP ………………………………………………………………..

2-508

033-545 T0 Timeout RAP……………………………………………………………………………………

2-534

033-333 FoIP Controller Wake-up Fail RAP ………………………………………………………….

2-508

033-546 No Dial Tone RAP…………………………………………………………………………………

2-534

033-334 FoIP Controller Message Fail RAP ………………………………………………………….

2-509

033-547 Abort During Transmission RAP ……………………………………………………………..

2-535

033-335 Illegal Fault Code Notice RAP ………………………………………………………………..

2-509

033-548 Cannot Perform Manual Send RAP …………………………………………………………

2-535

033-336 Access to a Non-Mounted Channel RAP………………………………………………….

2-510

033-549 Fax Service Disabled RAP……………………………………………………………………..

2-536

033-337 FaxCard Mismatch RAP ………………………………………………………………………..

2-510

033-550 Cannot Disable Fax Service RAP ……………………………………………………………

2-536

033-338 Illegal Type of FaxBox RAP ……………………………………………………………………

2-511

033-551 Fax I/F Error RAP………………………………………………………………………………….

2-537

033-363 Fax Control RAP …………………………………………………………………………………..

2-511

033-552 G3 Receive Error RAP…………………………………………………………………………..

2-537

033-500 No CS after RS Req RAP ………………………………………………………………………

2-512

033-553 No Mailbox/Relay RAP…………………………………………………………………………..

2-538

033-501 No PIX Data RAP………………………………………………………………………………….

2-512

033-554 Wrong Password/Receive RAP ………………………………………………………………

2-538

033-502 Post Message Resend Exceeded RAP ……………………………………………………

2-513

033-555 Incorrect Machine Password RAP …………………………………………………………..

2-539

033-503 T1 Timeout RAP …………………………………………………………………………………..

2-513

033-556 Wrong Password/Send RAP …………………………………………………………………..

2-539

033-504 T2 Timeout RAP …………………………………………………………………………………..

2-514

033-557 Destinations or Services Overflow RAP……………………………………………………

2-540

033-505 T5 Timeout RAP …………………………………………………………………………………..

2-514

033-558 Remote ID Rejection RAP………………………………………………………………………

2-540

033-506 DCN Receive RAP………………………………………………………………………………..

2-515

033-563 Wrong Paper Size RAP………………………………………………………………………….

2-541

033-507 Destination Has No Receiving Ability RAP ……………………………………………….

2-515

033-564 Fax Power Fail RAP………………………………………………………………………………

2-541

033-508 Destination Polling Error RAP…………………………………………………………………

2-516

033-565 Destination Overflow RAP………………………………………………………………………

2-542

033-509 DCS/NSS Re-transmission Error RAP……………………………………………………..

2-516

033-566 Unable to Initiate Call RAP……………………………………………………………………..

2-542

033-510 Fallback Error RAP ……………………………………………………………………………….

2-517

033-567 Illegal Dial Data RAP……………………………………………………………………………..

2-543

033-511 DTC/NSC Resend Error RAP …………………………………………………………………

2-517

033-568 FCM Watchdog Timeout RAP…………………………………………………………………

2-543

033-512 Remote Has No Relay RAP……………………………………………………………………

2-518

033-569 Image Direction Conflict RAP………………………………………………………………….

2-544

033-513 Remote Has No Mailbox RAP…………………………………………………………………

2-518

033-570 Retry Overflow RAP ………………………………………………………………………………

2-544

033-514 Carrier Down Detected RAP …………………………………………………………………..

2-519

033-571 Manual Send Job Canceled RAP…………………………………………………………….

2-545

033-516 EOR Receive RAP………………………………………………………………………………..

2-519

033-572 Fax Report Print Job Delayed RAP………………………………………………………….

2-545

033-517 ECM Phase C Flag Timeout RAP……………………………………………………………

2-520

033-573 Domain Regulation Check Error RAP ………………………………………………………

2-546

033-518 Remote Cannot Receive SUB RAP …………………………………………………………

2-520

033-574 Access to a Non-Mounted Channel RAP ………………………………………………….

2-546

033-519 PTS Has No SEP Capability RAP……………………………………………………………

2-521

033-575 Modem Polarity Inversion Detected RAP………………………………………………….

2-547

033-520 Remote Cannot Receive Password RAP………………………………………………….

2-521

033-576 Inaccurate Dial Data RAP ………………………………………………………………………

2-547

033-521 Transmission Canceled via DTMF RAP …………………………………………………..

2-522

033-577 Modem Image Under Run RAP ………………………………………………………………

2-548

033-522 DTMF I/F Timeout RAP …………………………………………………………………………

2-522

033-578 Modem Frame Size Over RAP………………………………………………………………..

2-548

033-523 Line 1 Not Connected RAP…………………………………………………………………….

2-523

033-580 Missing VoIP Gateway RAP……………………………………………………………………

2-549

033-524 Line 2 Not Connected RAP…………………………………………………………………….

2-523

033-581 Access Authentication Failure RAP …………………………………………………………

2-549

033-525 Line 3 Not Connected RAP…………………………………………………………………….

2-524

033-582 Mismatched Ability RAP…………………………………………………………………………

2-550

033-526 ECM Error RAP…………………………………………………………………………………….

2-524

033-583 Temporarily Unavailable RAP …………………………………………………………………

2-550

033-527 EOR-Q Send RAP ………………………………………………………………………………..

2-525

033-584 SIP Request Timeout RAP……………………………………………………………………..

2-551

033-528 RTN Send RAP…………………………………………………………………………………….

2-525

033-585 SIP Request Error RAP………………………………………………………………………….

2-551

033-529 RTN Receive RAP ………………………………………………………………………………..

2-526

033-586 T38 Protocol Not Ready RAP …………………………………………………………………

2-552

033-530 DTMF Illegal Procedure Error RAP………………………………………………………….

2-526

033-587 T38 Session Error RAP………………………………………………………………………….

2-552

033-531 DTMF Procedure Error RAP …………………………………………………………………..

2-527

033-588 T38 Packet Lost RAP…………………………………………………………………………….

2-553

033-532 Illegal Command Received RAP……………………………………………………………..

2-527

033-589 T38 Malformed Packet Received RAP……………………………………………………..

2-553

Status Indicator RAPs

07/2011

Initial Issue

2-10

WorkCentre 5335 Family Service Documentation

033-590 T38 Send Error RAP ……………………………………………………………………………..

2-554

034-510 DTMF Procedure Error RAP …………………………………………………………………..

2-579

033-591 FoIP Max Sessions Overflow RAP ………………………………………………………….

2-554

034-511 Unable to Send File at Remote RAP………………………………………………………..

2-580

033-592 FoIP Internal Timeout RAP …………………………………………………………………….

2-555

034-512 Detect Endless Loop RAP………………………………………………………………………

2-580

033-593 Canceled by Remote Peer RAP ……………………………………………………………..

2-555

034-513 Receive Command Error RAP ………………………………………………………………..

2-581

033-710 No Document RAP………………………………………………………………………………..

2-556

034-514 Requested Function Unsupported RAP ……………………………………………………

2-581

033-711 Page Error RAP ……………………………………………………………………………………

2-556

034-515 Illegal Command Received RAP……………………………………………………………..

2-582

033-712 Fax Control RAP …………………………………………………………………………………..

2-557

034-519 No. of Destinations Exceeded RAP …………………………………………………………

2-582

033-713 Fax Control RAP …………………………………………………………………………………..

2-557

034-520 No. of Services Exceeded RAP ………………………………………………………………

2-583

033-716 No Specified Mailbox RAP……………………………………………………………………..

2-558

034-521 Internal I/F Error RAP…………………………………………………………………………….

2-583

033-717 Incorrect Password RAP………………………………………………………………………..

2-558

034-522 No Manual Send Line RAP …………………………………………………………………….

2-584

033-718 No Document in Mailbox RAP ………………………………………………………………..

2-559

034-523 Fax Service Disabled RAP……………………………………………………………………..

2-584

033-719 Fax Job Canceled RAP………………………………………………………………………….

2-559

034-527 Dial Control Error RAP …………………………………………………………………………..

2-585

033-721 Fax Page Creation Failed RAP……………………………………………………………….

2-560

034-528 Cannot Perform Manual Send RAP …………………………………………………………

2-585

033-724 Fax Receive Memory Overflow RAP ……………………………………………………….

2-560

034-529 Document Paper Size RAP…………………………………………………………………….

2-586

033-725 Insufficient HDD Space RAP ………………………………………………………………….

2-561

034-530 DTMF I/F Timeout RAP………………………………………………………………………….

2-586

033-726 Fax Duplex Print Error RAP ……………………………………………………………………

2-561

034-550 Write to Fax Card-ROM Error Detection RAP……………………………………………

2-587

033-727 Cannot Rotate Image RAP …………………………………………………………………….

2-562

034-700 GCPLock-G3DicepBusy-CodecHang RAP ……………………………………………….

2-587

033-728 Auto Print Canceled RAP……………………………………………………………………….

2-562

034-701 Software Reset RAP ……………………………………………………………………………..

2-588

033-731 Inconsistent Instructions RAP …………………………………………………………………

2-563

034-702 No Destination Specified RAP ………………………………………………………………..

2-588

033-732 Print Job Canceled RAP ………………………………………………………………………..

2-563

034-703 D Channel Link RAP ……………………………………………………………………………..

2-589

033-733 Fax Document Number RAP ………………………………………………………………….

2-564

034-704 ISDN D Channel Data Link Error RAP ……………………………………………………..

2-589

033-734 Fax Print Suspension RAP …………………………………………………………………….

2-564

034-705 ISDN Layer 1 Stopped-Power On RAP…………………………………………………….

2-590

033-735 Fax Memory Allocate Timeout RAP…………………………………………………………

2-565

034-706 ISDN Layer 1 Stopped-Power Off RAP…………………………………………………….

2-590

033-736 Internet FAX Off Ramp Fail RAP …………………………………………………………….

2-565

034-707 FRMR Received RAP ……………………………………………………………………………

2-591

033-737 Fax Card Job Canceled RAP………………………………………………………………….

2-566

034-708 Illegal Frame Received N(R) RAP …………………………………………………………..

2-591

033-738 JBIG Information Fail RAP……………………………………………………………………..

2-566

034-709 Illegal Frame Received RAP …………………………………………………………………..

2-592

033-740 Fax Immediate Receive Print Canceled RAP ……………………………………………

2-567

034-710 DL Link Establishment Received RAP ……………………………………………………..

2-592

033-741 Fax Page Read Open Timeout RAP………………………………………………………..

2-567

034-711 Waiting for Link Timeout RAP …………………………………………………………………

2-593

033-742 Fax Page Read Close Timeout RAP ……………………………………………………….

2-568

034-712 Internal Error (Interrupt) RAP ………………………………………………………………….

2-593

033-743 Fax Page Write Open Timeout RAP ………………………………………………………..

2-568

034-713 Timeout-Transmission Canceled RAP ……………………………………………………..

2-594

033-744 Fax Page Write Close Timeout RAP………………………………………………………..

2-569

034-714 Line Disconnected-Timeout T305 RAP…………………………………………………….

2-594

033-745 Fax Data Write Timeout RAP………………………………………………………………….

2-569

034-715 Line Disconnected-Timeout 3082 RAP…………………………………………………….

2-595

033-746 Fax Data Read Timeout RAP …………………………………………………………………

2-570

034-716 Connection Timeout (T313) RAP…………………………………………………………….

2-595

033-747 Fax Service Start RAP …………………………………………………………………………..

2-570

034-717 Resume Timeout RAP …………………………………………………………………………..

2-596

033-749 Fax Card Memory Error RAP………………………………………………………………….

2-571

034-718 Normal Disconnection RAP…………………………………………………………………….

2-596

033-750 Fax Format Error RAP …………………………………………………………………………..

2-571

034-719 No Available Lines RAP…………………………………………………………………………

2-597

033-751 Activity Report Suspended RAP ……………………………………………………………..

2-572

034-720 Timeout (60s,T330,309,301,310) RAP …………………………………………………….

2-597

033-755 Fax Printing is Canceled RAP…………………………………………………………………

2-572

034-721 Format, Contents Error RAP …………………………………………………………………..

2-598

033-790 Fax Control RAP …………………………………………………………………………………..

2-573

034-722 Suspension Timeout RAP ………………………………………………………………………

2-598

033-791 Fax Control RAP …………………………………………………………………………………..

2-573

034-723 No Timer Assigned RAP ………………………………………………………………………..

2-599

033-792 Fax Control RAP …………………………………………………………………………………..

2-574

034-724 Illegal Sequence RAP ……………………………………………………………………………

2-599

Chain 034 — FAX

034-725 L3 Task Internal Error RAP …………………………………………………………………….

2-600

034-726 HD81501 I/F Buffer Busy RAP

2-600

034-211 Slot1 Board Failure RAP

2-575

034-727 No Reply for 3 sec. for 1300Hz RAP

2-601

034-212 Slot2 Board Failure RAP

2-575

034-728 Invalid Destination RAP

2-601

034-500 Dial Error RAP

2-576

034-729 Line Disconnect, In-Channel PB Send RAP

2-602

034-501 Selected Channel Dial Error RAP

2-576

034-730 In and Out Call Conflict RAP

2-602

034-505 Fax Work Memory Exceeded RAP

2-577

034-731 Fax Network Disconnected RAP

2-603

034-506 Unsupported Function at Remote RAP

2-577

034-732 Fax Network Timeout Disconnect RAP

2-603

034-507 Password Check Error RAP

2-578

034-733 Call Status Mismatch RAP

2-604

034-508 Transmission Canceled via DTMF RAP

2-578

034-734 HI Task Internal Error RAP

2-604

034-509 DTMF Illegal Procedure RAP

2-579

034-735 ISDN D Channel RAP

2-605

Initial Issue

07/2011

Status Indicator RAPs

WorkCentre 5335 Family Service Documentation

2-11

034-736 Wrong Notice from FAX Network RAP …………………………………………………….

2-605

034-737 Incoming Call Response Error RAP…………………………………………………………

2-606

034-738 Layer 1 Start Up Error RAP ……………………………………………………………………

2-606

034-739 Layer 1 Not Synchronized RAP ………………………………………………………………

2-607

034-740 Transmission of Frame Error RAP…………………………………………………………..

2-607

034-741 Unable to Send Frame RAP …………………………………………………………………..

2-608

034-742 Frame Send Error RAP………………………………………………………………………….

2-608

034-743 Abnormal Frame-Sending DMA RAP ………………………………………………………

2-609

034-744 Unacceptable Channel RAP …………………………………………………………………..

2-609

034-745 Outgoing Call to Channel Set RAP ………………………………………………………….

2-610

034-746 No Usable Lines RAP ……………………………………………………………………………

2-610

034-747 Switching Equipment Congestion RAP…………………………………………………….

2-611

034-748 Specified Line Cannot be Used RAP ……………………………………………………….

2-611

034-749 Network Congestion Error RAP ………………………………………………………………

2-612

034-750 Network Error RAP ……………………………………………………………………………….

2-612

034-751 Temporary Network Error RAP ……………………………………………………………….

2-613

034-752 Destination Terminal Busy RAP………………………………………………………………

2-613

034-753 Destination Not Responding RAP……………………………………………………………

2-614

034-754 No Response from Destination RAP………………………………………………………..

2-614

034-755 Destination Rejecting Call RAP ………………………………………………………………

2-615

034-756 Destination Faulty RAP………………………………………………………………………….

2-615

034-757 Others (Normal, Semi-normal) RAP ………………………………………………………..

2-616

034-758 Incorrect Destination Fax Dial No. RAP……………………………………………………

2-616

034-759 No Relay Network Route RAP ………………………………………………………………..

2-617

034-760 No Line To Destination RAP …………………………………………………………………..

2-617

034-761 Incorrect Format Destination Fax No. RAP……………………………………………….

2-618

034-762 Facility Rejected RAP ……………………………………………………………………………

2-618

034-763 Communication Capability Disallowed RAP ……………………………………………..

2-619

034-764 Communication Capability Not Configured RAP………………………………………..

2-619

034-765 Feature Limit Error RAP…………………………………………………………………………

2-620

034-766 Selected Communication Not Implemented RAP ………………………………………

2-620

034-767 Selected Mode Not Implemented RAP …………………………………………………….

2-621

034-768 Restricted Digital Information Only RAP …………………………………………………..

2-621

034-769 Error by Service, Feature RAP ……………………………………………………………….

2-622

034-770 Reply to Status Query RAP ……………………………………………………………………

2-622

034-771 Access Information Discarded RAP…………………………………………………………

2-623

034-772 Fax Connection Error RAP …………………………………………………………………….

2-623

034-773 Invalid Dial Number Specified RAP …………………………………………………………

2-624

034-774 Invalid Line Specified RAP……………………………………………………………………..

2-624

034-775 Others (Invalid Message Class) RAP ………………………………………………………

2-625

034-776 Insufficient Required Information RAP……………………………………………………..

2-625

034-777 Undefined Message Type RAP……………………………………………………………….

2-626

034-778 Incorrect Message or Type RAP……………………………………………………………..

2-626

034-779 No information or Not Defined RAP …………………………………………………………

2-627

034-780 Invalid Information RAP …………………………………………………………………………

2-627

034-781 Call Status, Message Mismatch RAP ………………………………………………………

2-628

034-782 Error Cleared due to Timeout RAP ………………………………………………………….

2-628

034-783 Other Errors (Operation, etc.) RAP………………………………………………………….

2-629

034-784 Destination Number Changed RAP …………………………………………………………

2-629

034-785 Incompatible Destination RAP ………………………………………………………………..

2-630

034-786 Call Identity not in Use RAP……………………………………………………………………

2-630

034-787 Call Identity in Use RAP…………………………………………………………………………

2-631

034-788 Show Other Causes RAP……………………………………………………………………….

2-631

034-789 G4 Presentation Illegal Event RAP ………………………………………………………….

2-632

034-790 Line 0 (Ext) not Connected RAP ……………………………………………………………..

2-632

034-791 Line 1 not Connected RAP……………………………………………………………………..

2-633

034-792 Line 2 not Connected RAP……………………………………………………………………..

2-633

034-793 Line 3 not Connected RAP……………………………………………………………………..

2-634

034-794 Line 4 not Connected RAP……………………………………………………………………..

2-634

034-795 Line 5 not Connected RAP……………………………………………………………………..

2-635

034-796

Dial Error (Incorrect Fax No. 2) RAP………………………………………………………..

2-635

034-797

Communication Parameter Error RAP ……………………………………………………..

2-636

034-798

Data Parameter Error RAP …………………………………………………………………….

2-636

034-799 Auto Dial Without Dial Data RAP …………………………………………………………….

2-637

Chain 035 — FAX

035-550 Write to Fax G3-ROM error detection RAP……………………………………………….

2-639

035-700 Modem Faulty RAP……………………………………………………………………………….

2-639

035-701 T1 Transmission Timeout RAP ……………………………………………………………….

2-640

035-702 Destination Receive Rejected RAP………………………………………………………….

2-640

035-703 DCN Receive at Phase B Send RAP ……………………………………………………….

2-641

035-704 Destination Polling Error RAP …………………………………………………………………

2-641

035-705 DCS/NSS Resend Exceeded RAP ………………………………………………………….

2-642

035-706 Fallback Error RAP ……………………………………………………………………………….

2-642

035-707 Wrong Password/Receive Banned RAP …………………………………………………..

2-643

035-708 Post-message Resend Exceeded RAP ……………………………………………………

2-643

035-709 RTN Receive RAP ………………………………………………………………………………..

2-644

035-710 PIN Receive RAP………………………………………………………………………………….

2-644

035-711 DCN Receive at Phase D RAP ……………………………………………………………….

2-645

035-712 No Response after 3 NSC RAP ………………………………………………………………

2-645

035-713 T2 Timeout after Sending FTT RAP…………………………………………………………

2-646

035-714 DCN Received after NSC/DTC RAP………………………………………………………..

2-646

035-715 Wrong Password-Polling Error RAP ………………………………………………………..

2-647

035-716 No Post Message-T2 Timeout RAP …………………………………………………………

2-647

035-717 RTN Send RAP…………………………………………………………………………………….

2-648

035-718 Receive T1 Timeout RAP……………………………………………………………………….

2-648

035-719 Busy Tone Detected at Phase-B RAP ……………………………………………………..

2-649

035-720 Unable to Receive by Remote RAP …………………………………………………………

2-649

035-721 DCN Received at Phase B RAP ……………………………………………………………..

2-650

035-722 Wrong Frame Length of 300bps RAP ………………………………………………………

2-650

035-723 No CD after Receiving Flag RAP…………………………………………………………….

2-651

035-724 DCN Receive after Sending FTT RAP ……………………………………………………..

2-651

035-725 Remote has no Mailbox/Relay RAP…………………………………………………………

2-652

035-726 PhaseC Cannot Receive-10 secs RAP…………………………………………………….

2-652

035-727 50% Error During G3 Receive RAP …………………………………………………………

2-653

035-728 C EOL Cannot Receive in 10 sec RAP …………………………………………………….

2-653

035-729 Carrier Down Detected RAP …………………………………………………………………..

2-654

035-730 No CS with Phase-C High Speed RAP…………………………………………………….

2-654

035-731 Fax V.8 Error RAP ………………………………………………………………………………..

2-655

035-732 Fax V.34 PCH CD Off RAP…………………………………………………………………….

2-655

035-733 Fax V.34 C/PCH CS None RAP………………………………………………………………

2-656

035-734 Polling Error at Remote Step V8 RAP………………………………………………………

2-656

035-735 No Document in Polling Box Step V8 RAP ……………………………………………….

2-657

035-736 No Reply DCN after Sending CTC RAP …………………………………………………..

2-657

Status Indicator RAPs

07/2011

Initial Issue

2-12

WorkCentre 5335 Family Service Documentation

035-737 No Reply DCN after Sending EOR RAP…………………………………………………..

2-658

035-738 No Reply DCN after Sending RR RAP …………………………………………………….

2-658

035-739 Fax T5 Timeout RAP …………………………………………………………………………….

2-659

035-740 Sending Stopped after EOR Send RAP……………………………………………………

2-659

035-741 ECM Phase C Flag Timeout RAP……………………………………………………………

2-660

035-742 EOR Send or Receive RAP ……………………………………………………………………

2-660

035-743 Remote Cannot Receive SUB Function RAP ……………………………………………

2-661

035-744 Remote Cannot Receive Password RAP………………………………………………….

2-661

035-745 PTX has No SEP Capability RAP ……………………………………………………………

2-662

035-746 Busy-Cannot Detect Dial Tone RAP ………………………………………………………..

2-662

035-747 Abort While Dialing RAP ………………………………………………………………………..

2-663

035-748 Abort During Transmission RAP ……………………………………………………………..

2-664

035-749 No Reply from Remote Station RAP………………………………………………………..

2-664

035-750 Power Off during Transmission RAP ……………………………………………………….

2-665

035-751 Document Send Operation Canceled RAP……………………………………………….

2-665

035-752 Number of Job Restriction Error RAP ………………………………………………………

2-666

035-753 Fax Memory Full RAP……………………………………………………………………………

2-666

035-754 File Management Memory Full RAP ………………………………………………………..

2-667

035-755 File Add Page Error RAP ……………………………………………………………………….

2-667

035-756 Cannot Add Page RAP ………………………………………………………………………….

2-668

035-757 No Receive Page RAP…………………………………………………………………………..

2-668

035-758 No Specified File or Page RAP……………………………………………………………….

2-669

035-759 No Specified Job RAP …………………………………………………………………………..

2-669

035-760 File Common Processing Error RAP ……………………………………………………….

2-670

035-761 File Processing Error RAP ……………………………………………………………………..

2-670

035-762 Line Disconnected during ISDN RAP ………………………………………………………

2-671

Chain 036 — FAX

036-500 Illegal PDRP Parameter RAP …………………………………………………………………

2-673

036-501 Illegal RDPBP Parameter RAP ……………………………………………………………….

2-673

036-502 Illegal RDPBN Parameter RAP……………………………………………………………….

2-674

036-503 Illegal RDCLP Parameter RAP ……………………………………………………………….

2-674

036-504 Illegal RDGR Parameter RAP…………………………………………………………………

2-675

036-505 Undefined Response RAP ……………………………………………………………………..

2-675

036-506 Negotiation Not Allowed RAP …………………………………………………………………

2-676

036-507 RDPBP Receive at Full Capacity RAP …………………………………………………….

2-676

036-508 RDPBN Receive Terminal Error RAP ………………………………………………………

2-677

036-509 RDPBN Receive Other RAP …………………………………………………………………..

2-677

036-510 RDGR Receive RAP ……………………………………………………………………………..

2-678

036-511 Illegal Procedure 1551 RAP……………………………………………………………………

2-678

036-512 Illegal CDS Parameter RAP……………………………………………………………………

2-679

036-513 Illegal CDC Parameter RAP……………………………………………………………………

2-679

036-514 Illegal CDE Parameter RAP……………………………………………………………………

2-680

036-515 Illegal CDD Parameter RAP……………………………………………………………………

2-680

036-516 Illegal CDR Parameter RAP……………………………………………………………………

2-681

036-517 Illegal CDPB Parameter RAP …………………………………………………………………

2-681

036-518 Illegal CDCL Parameter RAP………………………………………………………………….

2-682

036-519 Undefined Command RAP……………………………………………………………………..

2-682

036-520 Not Negotiable CDS Receive RAP ………………………………………………………….

2-683

036-521 Not Negotiable CDC Receive RAP ………………………………………………………….

2-683

036-522 CDD Receive Terminal Error RAP…………………………………………………………..

2-684

036-523 Other Than Above CDD Receive RAP …………………………………………………….

2-684

036-524 CDR Receive Terminal Error RAP…………………………………………………………..

2-685

036-525 Other Than Above CDR Receive RAP……………………………………………………..

2-685

036-526 Illegal CDUI (Normal Document) RAP ……………………………………………………..

2-686

036-527 Illegal CDUI (Operator Document) RAP……………………………………………………

2-686

036-528 Illegal CDUI (Control Document) RAP ……………………………………………………..

2-687

036-529 Illegal CDUI (Monitor Document) RAP……………………………………………………..

2-687

036-530 CDS Receive-Illegal Document RAP ……………………………………………………….

2-688

036-531 DMA Channel 1 Terminated RAP ……………………………………………………………

2-688

036-532 DMA Channel 2 Terminated RAP ……………………………………………………………

2-689

036-533 Cannot Convert Resources RAP …………………………………………………………….

2-689

036-534 Decode Error in Data Convert RAP …………………………………………………………

2-690

036-535 White Line Transfer Error (Compress) RAP………………………………………………

2-690

036-536 White Line Transfer Error (Decomp) RAP…………………………………………………

2-691

036-537 No RTC during Data Convert RAP…………………………………………………………..

2-691

036-538 Document Descriptor Analysis Error RAP…………………………………………………

2-692

036-539 Page Descriptor Analysis Error RAP………………………………………………………..

2-692

036-540 Text Unit Analysis Error RAP ………………………………………………………………….

2-693

036-541 Page Boundary Without TU RAP…………………………………………………………….

2-693

036-542 Relay Broadcast Error in G4 RAP……………………………………………………………

2-694

036-550 Write to FaxG4-ROM Error RAP ……………………………………………………………..

2-694

036-700 G4 Communication Error RAP ………………………………………………………………..

2-695

036-701 Receive Variable N(R) Error RAP ……………………………………………………………

2-695

036-702 Info Frame Size Exceeded (NI) RAP ……………………………………………………….

2-696

036-703 Monitor/Unnumbered Frame Error RAP……………………………………………………

2-696

036-704 Undefined Command/Response 1104 RAP………………………………………………

2-697

036-705 N2 Timeout of Receive Timer RAP ………………………………………………………….

2-697

036-706 SABM Wait Timeout in G4 RAP………………………………………………………………

2-698

036-707 UA Wait Timeout in G4 RAP …………………………………………………………………..

2-698

036-708 Cannot Establish Link in G4 RAP ……………………………………………………………

2-699

036-709 DISC Receive Before Link Close RAP……………………………………………………..

2-699

036-710 FRMR Receive (Z=1) RAP……………………………………………………………………..

2-700

036-711 FRMR Receive (Y=1) RAP …………………………………………………………………….

2-700

036-712 FRMR Received (Z=1) W=1 RAP ……………………………………………………………

2-701

036-713 FRMR Receive (W=1) RAP ……………………………………………………………………

2-701

036-714 Global Address Receive RAP …………………………………………………………………

2-702

036-715 Line Open Timeout in G4 RAP………………………………………………………………..

2-702

036-716 Wrong LSI Send (Busy Timeout) RAP ……………………………………………………..

2-703

036-717 Abnormal LSI Operation RAP …………………………………………………………………

2-703

036-718 Disconnection Notice Timeout RAP…………………………………………………………

2-704

036-719 C Line On — Line 1 Off RAP…………………………………………………………………….

2-704

036-720 C Line Off — Line 1 On RAP…………………………………………………………………….

2-705

036-721 Line 1 Off During Transmission RAP ……………………………………………………….

2-705

036-722 Call Disconnected During Flag Detect RAP………………………………………………

2-706

036-723 Call Disconnected While Awaiting UA RAP ………………………………………………

2-706

036-724 Call Disconnected While Awaiting SABM RAP………………………………………….

2-707

036-725 Disc Received Before Session RAP ………………………………………………………..

2-707

036-726 Illegal Header Received RAP………………………………………………………………….

2-708

036-727 Illegal Parameter of CC Packet RAP ……………………………………………………….

2-708

036-728 Illegal Parameter of CN Packet RAP ……………………………………………………….

2-709

036-729 Illegal Parameter of DT Packet RAP………………………………………………………..

2-709

036-730 Illegal Parameter of RI Packet RAP…………………………………………………………

2-710

036-731 Illegal Parameter of IT Packet RAP …………………………………………………………

2-710

Initial Issue

07/2011

Status Indicator RAPs

WorkCentre 5335 Family Service Documentation

2-13

036-732 Illegal Parameter of CI Packet RAP…………………………………………………………

2-711

036-733 Illegal Parameter of CF Packet RAP………………………………………………………..

2-711

036-734 Undefined Packet Received RAP ……………………………………………………………

2-712

036-735 CC Wait Timeout RAP …………………………………………………………………………..

2-712

036-736 CF Wait Timeout RAP……………………………………………………………………………

2-713

036-737 CI Received Before G4 Session RAP………………………………………………………

2-713

036-738 DT Packet P(S ), P(R ) Error RAP …………………………………………………………..

2-714

036-739 RR, RNR Packet P(S) Error RAP ……………………………………………………………

2-714

036-740 Busy Timeout RAP………………………………………………………………………………..

2-715

036-741 SI Received in Transmission RAP …………………………………………………………..

2-715

036-742 SF Received in Transmission RAP………………………………………………………….

2-716

036-743 DT Packet D Bit Error RAP …………………………………………………………………….

2-716

036-744 G4 Wait for Reply Timeout RAP ……………………………………………………………..

2-717

036-745 G4 CN Wait Timeout RAP ……………………………………………………………………..

2-717

036-746 G4 Data Link Disconnect Notice Timeout RAP………………………………………….

2-718

036-747 Fast Select Response Received RAP ……………………………………………………..

2-718

036-748 Receive Remote Charge Request RAP……………………………………………………

2-719

036-749 Abnormal LCGN RAP ……………………………………………………………………………

2-719

036-750 Illegal Procedure 1301 RAP……………………………………………………………………

2-720

036-751 Illegal TCA Parameter RAP ……………………………………………………………………

2-720

036-752 Illegal TCR Parameter RAP ……………………………………………………………………

2-721

036-753 Illegal TCC Parameter RAP ……………………………………………………………………

2-721

036-754 Illegal TBR Parameter RAP ……………………………………………………………………

2-722

036-755 Illegal TDT Parameter RAP ……………………………………………………………………

2-722

036-756 Undefined Ttransport Block Receive RAP ………………………………………………..

2-723

036-757 TCA Wait Timeout RAP …………………………………………………………………………

2-723

036-758 TCR Wait Timeout RAP …………………………………………………………………………

2-724

036-759 TCC Wait Timeout RAP …………………………………………………………………………

2-724

036-760 TBR Wait Timeout RAP …………………………………………………………………………

2-725

036-761 TDT Block Size Error RAP……………………………………………………………………..

2-725

036-762 G4 NetWork Disconnect Notice Timeout RAP…………………………………………..

2-726

036-763 Illegal Procedure 1401 RAP……………………………………………………………………

2-726

036-764 Illegal CSS Parameter RAP ……………………………………………………………………

2-727

036-765 Illegal CSE Parameter RAP ……………………………………………………………………

2-727

036-766 Illegal CSA Parameter RAP ……………………………………………………………………

2-728

036-767 Illegal CSUI Parameter RAP…………………………………………………………………..

2-728

036-768 Illegal CSCC Parameter RAP …………………………………………………………………

2-729

036-769 Illegal RSSP Parameter RAP………………………………………………………………….

2-729

036-770 Illegal RSSN Parameter RAP …………………………………………………………………

2-730

036-771 Illegal RSEP Parameter RAP………………………………………………………………….

2-730

036-772 Illegal RSAP Parameter RAP………………………………………………………………….

2-731

036-773 Illegal RSUI Parameter RAP…………………………………………………………………..

2-731

036-774 Illegal RSCCP Parameter RAP……………………………………………………………….

2-732

036-775 Undefined Command/Response 1413 RAP ……………………………………………..

2-732

036-776 RSSN Receive RAP………………………………………………………………………………

2-733

036-777 G4 Line Disconnect Notice Timeout RAP …………………………………………………

2-733

036-778 CSA Received (Wrong Terminal) RAP …………………………………………………….

2-734

036-779 CSA Receive (Others) RAP ……………………………………………………………………

2-734

036-780 CSS Wait Timeout RAP …………………………………………………………………………

2-735

036-781 RSSP Wait Timeout RAP……………………………………………………………………….

2-735

036-782 RSAP Wait Timeout RAP……………………………………………………………………….

2-736

036-783 RSEP Wait Timeout RAP……………………………………………………………………….

2-736

036-784 RSCCP Wait Timeout RAP …………………………………………………………………….

2-737

036-785 CSUI/RSUI Wait Timeout RAP ……………………………………………………………….

2-737

036-786 Incorrect Password (RSSN) RAP…………………………………………………………….

2-738

036-787 Wrong Password-Polling Error for Remote RAP………………………………………..

2-738

036-788 Poll Send Error at Remote RAP………………………………………………………………

2-739

036-789 No Password for RSSP Receive RAP ……………………………………………………..

2-739

036-790 Polling Rejected by Remote RAP ……………………………………………………………

2-740

036-791 Set Password-RSSP Received RAP………………………………………………………..

2-740

036-792 CSE Received after RSSP Send RAP ……………………………………………………..

2-741

036-793 Select Communication Error RAP……………………………………………………………

2-741

036-794 Line Disconnected During ISDN Mode RAP ……………………………………………..

2-742

036-795 Canceled by Remote Station RAP …………………………………………………………..

2-742

036-796

Sent Without Multiple Sets RAP………………………………………………………………

2-743

036-797

Illegal Procedure 1501 RAP……………………………………………………………………

2-743

036-798

Illegal RDEP Parameter RAP………………………………………………………………….

2-744

036-799

Illegal RDDP Parameter RAP …………………………………………………………………

2-744

Chain 041 — IOT Manager (MCU)

041-310 IM Logic Fail RAP ………………………………………………………………………………..

2-745

041-324 MCU PWB F1 Open RAP ……………………………………………………………………..

2-745

041-325 MCU PWB F2 Open RAP ……………………………………………………………………..

2-746

041-326 MCU PWB F3 Open RAP ……………………………………………………………………..

2-746

041-327 MCU PWB F4 Open RAP ……………………………………………………………………..

2-747

041-328 MCU PWB F5 Open RAP ……………………………………………………………………..

2-747

041-329 MCU PWB F6 Open RAP ……………………………………………………………………..

2-748

041-330 MCU PWB F7 Open RAP ……………………………………………………………………..

2-748

041-331 MCU PWB F8 Open RAP ……………………………………………………………………..

2-749

041-340 MCU NVM (EEPROM) Data Fail RAP …………………………………………………….

2-749

041-341 MCU NVM (EEPROM) Access Fail RAP ………………………………………………….

2-750

041-342

MCU NVM (EEPROM) Buffer Fail RAP …………………………………………………..

2-750

041-347

Serial I/O Fail RAP ……………………………………………………………………………….

2-751

041-500

Write to IOT-ROM Error Detection (During Download) RAP……………………….

2-751

041-501

Write to IOT-NVM-ROM Error Detection (during download) RAP………………..

2-752

Chain 042 — Drives

042-310

Main Motor Failure RAP…………………………………………………………………………

2-753

042-323

Drum Motor Failure RAP………………………………………………………………………..

2-753

042-400

Odor Filter End Of Life …………………………………………………………………………..

2-754

042-401

VOC Filter End Of Life …………………………………………………………………………..

2-754

Chain 045 — MM

045-310

Image Ready NG RAP ………………………………………………………………………….

2-755

045-311

Controller Communication Fail RAP ……………………………………………………….

2-755

Chain 047 — Output Control

047-211 Exit 1 OCT Home Fail RAP……………………………………………………………………

2-757

047-213 Finisher Type Mismatch …………………………………………………………………………

2-757

047-216

Finisher Communication Fail RAP ………………………………………………………….

2-758

047-217 HCF Communication Fault……………………………………………………………………..

2-758

047-218

Tray Module Communication Fail RAP ……………………………………………………

2-759

047-320

ALL Destination Tray Broken RAP………………………………………………………….

2-759

Chain 059 — Fuser

Status Indicator RAPs

07/2011

Initial Issue

2-14

WorkCentre 5335 Family Service Documentation

059-314 Control (Center) Thermistor Failure RAP………………………………………………….

2-761

074-103 Feed Out Sensor 3 On Jam (Tray4)…………………………………………………………

2-788

059-315 Control (Center) Thermistor Over Temperature Failure RAP ………………………

2-761

074-105

Registration Sensor On Jam (Tray 4) RAP ………………………………………………

2-789

059-316 Rear Thermistor Failure RAP………………………………………………………………….

2-762

074-210

Tray 3

Lift Fail RAP ………………………………………………………………………………

2-789

059-317 Rear Thermistor Over Temperature Failure RAP ………………………………………

2-762

074-212 Tray 4

Paper Size Sensor Broken RAP …………………………………………………..

2-790

Chain 061 — ROS

074-900 Tray 4

Feed Out Sensor Static Jam RAP ………………………………………………..

2-790

Chain 075 — Tray 5 (MSI) PH

061-320

ROS Motor Fail RAP…………………………………………………………………………….

2-763

061-325

SOS Fail RAP ……………………………………………………………………………………..

2-763

075-135

Registration Sensor On Jam (Tray 4) RAP ………………………………………………

2-791

Chain 062 — IIT/IPS

062-277 ESS-DADF Communication Fail RAP………………………………………………………

2-765

062-300 Platen Interlock Open RAP …………………………………………………………………….

2-765

062-311 IIT Software Logic Fail RAP……………………………………………………………………

2-766

062-345 IIT EEPROM Fail (IIT) RAP ……………………………………………………………………

2-767

062-360 Carriage Position Fail RAP …………………………………………………………………….

2-767

062-362 X Hard Fail RAP……………………………………………………………………………………

2-768

062-371 Lamp Illumination Fail RAP…………………………………………………………………….

2-768

062-380 Platen AGC Fail RAP…………………………………………………………………………….

2-769

062-386 Platen AOC Fail RAP…………………………………………………………………………….

2-770

062-389 Carriage Over Run Fail RAP…………………………………………………………………..

2-771

062-393 CCD PWB Sync Signal Fail RAP…………………………………………………………….

2-772

062-394 Cont PWBA Memory Fail RAP………………………………………………………………..

2-773

062-395 IIT PWB Power Cable Connection Fail RAP……………………………………………..

2-773

062-396 CCD Cable Connection Fail RAP ……………………………………………………………

2-774

062-397

IIT-Cont Video Cable Connection Fail RAP ………………………………………………

2-774

062-398

IIT-Cont I/O Cable Connection Fail RAP ………………………………………………….

2-775

062-500

Write to Error During Download RAP……………………………………………………….

2-775

062-790

PreIPS X- Recognition Fail RAP……………………………………………………………..

2-776

Chain 071 — Tray 1 PH

071-100Tray 1 Pre Misfeed RAP …………………………………………………………………………

2-777

071-105

Registration Sensor On Jam (Tray 1) RAP……………………………………………….

2-777

071-210

Tray 1

Lift Fail RAP……………………………………………………………………………….

2-778

071-212

Tray 1

Paper Size Switch Broken RAP…………………………………………………….

2-778

Chain 072 — Tray 2 PH

072-100Tray 2 Pre Misfeed RAP …………………………………………………………………………

2-779

072-101Tray 2 Misfeed RAP……………………………………………………………………………….

2-779

072-105

Registration Sensor On Jam (Tray 2) RAP………………………………………………

2-780

072-210

Tray 2

Lift Fail RAP………………………………………………………………………………

2-780

072-212

Tray 2

Paper Size Sensor Broken RAP …………………………………………………..

2-781

072-900

Tray 2

Feed Out Sensor Static Jam RAP ………………………………………………..

2-781

Chain 073 — Tray 3 PH

073-101 Tray 3

Misfeed RAP………………………………………………………………………………

2-783

073-105

Registration Sensor On Jam (Tray 3) RAP……………………………………………….

2-784

073-210

Tray 3

Lift Fail RAP……………………………………………………………………………….

2-784

073-212

Tray 3

Paper Size Sensor Broken RAP ……………………………………………………

2-785

073-900

Tray 3

Feed Out Sensor Static Jam RAP …………………………………………………

2-785

Chain 074 — Tray 4 PH

074-101

Tray 4 Misfeed RAP……………………………………………………………………………..

2-787

074-102 Feed Out Sensor 2 On Jam (Tray3/4) ……………………………………………………..

2-788

Chain 077 — Paper Transportation

077-101 Registration Sensor Off Jam RAP……………………………………………………………

2-793

077-103 Exit Sensor 1 Off Jam RAP…………………………………………………………………….

2-793

077-106 Exit Sensor 1 On Jam RAP…………………………………………………………………….

2-794

077-109 Exit Sensor 2 On Jam RAP…………………………………………………………………….

2-794

077-113 Exit Sensor 2 Off Jam RAP…………………………………………………………………….

2-795

077-129 Registration Sensor On Jam (Duplex Wait) RAP……………………………………….

2-795

077-130 Registration Sensor On Jam (Duplex Direct) RAP……………………………………..

2-796

077-131 Duplex Sensor On Jam RAP…………………………………………………………………..

2-796

077-211 Tray Module Type Mismatch RAP …………………………………………………………..

2-797

077-212 Tray Module Reset Fail RAP…………………………………………………………………..

2-797

077-214 Tray Module Logic Fail RAP …………………………………………………………………..

2-798

077-300 Front Cover Interlock Open RAP …………………………………………………………….

2-798

077-301 L/H Cover Interlock Open RAP ……………………………………………………………….

2-799

077-305 Tray Module L/H Cover Open RAP………………………………………………………….

2-799

077-307 Duplex Cover Open RAP ……………………………………………………………………….

2-800

077-308 L/H Upper Cover Open RAP …………………………………………………………………..

2-800

077-309 L/H Lower Cover Open RAP …………………………………………………………………..

2-801

077-314 P/H Module Logic Fail RAP…………………………………………………………………….

2-801

077-900 Registration Sensor Static Jam RAP ……………………………………………………….

2-802

077-901 Exit Sensor 1 Static Jam RAP…………………………………………………………………

2-802

077-902 Exit Sensor 2 Static Jam RAP…………………………………………………………………

2-803

077-907 Duplex Sensor Static Jam RAP ………………………………………………………………

2-803

Chain 078 — HCF

078-100Tray 6 (HCF) Pre Misfeed RAP………………………………………………………………..

2-805

078-101 HCF to Feed Out Sensor Fault RAP ………………………………………………………..

2-806

078-102 HCF to Registration Sensor Fault RAP…………………………………………………….

2-807

078-104 HCF Feed Out Sensor Fault RAP ……………………………………………………………

2-808

078-216 Logic Failure RAP …………………………………………………………………………………

2-808

078-250

HCF Lift Fault RAP………………………………………………………………………………..

2-809

078-300

HCF Top Cover Interlock Open RAP ……………………………………………………….

2-810

078-301

HCF Docking interlock Open RAP …………………………………………………………..

2-810

078-900

Tray 6 (HCF) Feed Out Sensor Static Jam RAP……………………………………….

2-811

Chain 091 — Xerographics

091-313 CRUM ASIC Communication Fail RAP…………………………………………………….

2-813

091-314 Fuser Fan Fault RAP …………………………………………………………………………….

2-813

091-401 Drum Cartridge Near Life RAP………………………………………………………………..

2-814

091-402 Drum Cartridge Life Over RAP………………………………………………………………..

2-814

091-406

Drum Cartridge Pre Near Life RAP ………………………………………………………….

2-815

091-600

Temperature Sensor Fail RAP ………………………………………………………………..

2-815

091-600

Humidity Sensor Fail RAP………………………………………………………………………

2-816

091-912

Drum Cartridge Life End RAP …………………………………………………………………

2-816

Initial Issue

07/2011

Status Indicator RAPs

WorkCentre 5335 Family Service Documentation

2-15

091-913 Drum Cartridge Life End RAP…………………………………………………………………

2-817

091-914

Drum CRUM Communication Fail RAP ……………………………………………………

2-817

091-915

Drum CRUM Data Broken RAP ………………………………………………………………

2-818

091-916

Drum CRUM Data Mismatch RAP …………………………………………………………..

2-818

091-921

Drum CRUM Not In Position RAP……………………………………………………………

2-819

Chain 092 — ProCon

092-315

ATC Fail RAP………………………………………………………………………………………

2-821

092-323

Dispense Fail RAP………………………………………………………………………………..

2-821

092-656

ATC Average Fail RAP ………………………………………………………………………….

2-822

092-660

ATC Amplitude Fail RAP………………………………………………………………………..

2-822

Chain 093 — Development

093-400 Toner Cartridge Near Empty RAP …………………………………………………………..

2-823

093-406 Toner Cartridge Pre Near Empty RAP……………………………………………………..

2-823

093-912 Toner Cartridge Empty…………………………………………………………………………..

2-824

093-916 Toner CRUM Not In Position RAP …………………………………………………………..

2-824

093-924 Toner K CRUM Communication Fail RAP ………………………………………………..

2-825

093-925

Toner CRUM Data Broken RAP ……………………………………………………………..

2-825

093-926

Toner CRUM Data Mismatch Fail RAP…………………………………………………….

2-826

093-956

Dev Install Mode Fail RAP ……………………………………………………………………..

2-827

093-959

Dev Install Times Over Fail RAP …………………………………………………………….

2-828

Chain 094 — Transfer

094-315 BTR Illegal output …………………………………………………………………………………

2-829

Chain 102 — UI/Dongle SW

102-311 USB Dongle Access Fault………………………………………………………………………

2-831

102-312 USB Dongle Illegal MAC Address Fault……………………………………………………

2-831

102-313 USB Dongle Illegal IOT Speed Key Fault …………………………………………………

2-832

102-314 USB Dongle IOT Speed Setting Fault………………………………………………………

2-832

102-315 USB Dongle SW Key Setting Fault ………………………………………………………….

2-833

102-316 USB Dongle Country Code Setting Fault………………………………………………….

2-833

102-317

USB Dongle PagePack Setting Fault……………………………………………………….

2-834

102-318

USB Dongle Country Code Setting Fault………………………………………………….

2-834

102-319

Dongle NVM List Setting Fault………………………………………………………………..

2-835

102-356

EWS Soft Fail RAP ……………………………………………………………………………….

2-835

Chain 116 — Controller

116-210 Media Reader Fatal Error RAP ……………………………………………………………….

2-837

116-211 MediaReader Cable Disconnected RAP………………………………………………….

2-837

116-212 MediaLib SW Logic Fail RAP…………………………………………………………………

2-838

116-220

Transition to Download Mode Download RAP Initialization Failure ……………..

2-838

116-312 HDD Encrypt Key RAP ………………………………………………………………………….

2-839

116-313 HDD Encrypt Setup RAP ……………………………………………………………………….

2-839

116-314 Ethernet Address RAP…………………………………………………………………………..

2-840

116-315 System Memory DIMM R/W Check RAP………………………………………………….

2-840

116-316 ESS RAM DIMM R/W Check RAP…………………………………………………………..

2-841

116-317 Standard ROM DIMM Check Fail RAP …………………………………………………….

2-841

116-318 ESS ROM DIMM Check RAP …………………………………………………………………

2-842

116-319

Controller UI Configuration RAP ……………………………………………………………..

2-842

116-321

System Software RAP …………………………………………………………………………..

2-843

116-322

WebDAV S/W Fail RAP …………………………………………………………………………

2-843

116-323 ESS NVRAM R/W Check RAP ……………………………………………………………….

2-844

116-324 System Controller RAP ………………………………………………………………………….

2-844

116-325 ESS Fan RAP ………………………………………………………………………………………

2-845

116-328 L2 Cache Fail RAP………………………………………………………………………………..

2-845

116-329 Serial Software RAP ……………………………………………………………………………..

2-846

116-330 HDD File System RAP …………………………………………………………………………..

2-846

116-331 Invalid Log Information RAP …………………………………………………………………..

2-847

116-332 ESS Standard ROM RAP……………………………………………………………………….

2-847

116-333 LocalTalk Software RAP ………………………………………………………………………..

2-848

116-334 ESS NVM Data Compare Fail RAP …………………………………………………………

2-848

116-336 Redirector HD Fail RAP …………………………………………………………………………

2-849

116-337 SNTP Software RAP……………………………………………………………………………..

2-849

116-338 JBA RAP ……………………………………………………………………………………………..

2-850

116-339 JBA No HD RAP ………………………………………………………………………………….

2-850

116-340 Memory Not Enough RAP………………………………………………………………………

2-851

116-341 ROM Version RAP ………………………………………………………………………………..

2-851

116-342 SESAMi Manager Fail RAP ……………………………………………………………………

2-852

116-343 Main PWB IC RAP ………………………………………………………………………………..

2-852

116-346 Formatter RAP ……………………………………………………………………………………..

2-853

116-348 Redirector RAP …………………………………………………………………………………….

2-853

116-349 SIF Fail to Call Pflite RAP ………………………………………………………………………

2-854

116-350 AppleTalk Software RAP………………………………………………………………………..

2-854

116-351 Ether Talk Software RAP ……………………………………………………………………….

2-855

116-352 NetWare Software RAP …………………………………………………………………………

2-855

116-353 HDD Mechanical RAP……………………………………………………………………………

2-856

116-354 HDD Product RAP…………………………………………………………………………………

2-856

116-355 Agent Software RAP ……………………………………………………………………………..

2-857

116-356 HDD Format RAP………………………………………………………………………………….

2-857

116-357 PostScript RAP …………………………………………………………………………………….

2-858

116-358 Salutation Software RAP………………………………………………………………………..

2-858

116-359 PLW Fatal Error RAP…………………………………………………………………………….

2-859

116-360 SMB Software RAP……………………………………………………………………………….

2-859

116-361 Spool HDD RAP……………………………………………………………………………………

2-860

116-362 SSDP Software RAP……………………………………………………………………………..

2-860

116-363 BMLinkS/Print Service Software RAP………………………………………………………

2-861

116-364 Timer RAP……………………………………………………………………………………………

2-861

116-365 Spool RAP……………………………………………………………………………………………

2-862

116-366 Software Report RAP…………………………………………………………………………….

2-862

116-367 Parallel IF Software RAP ……………………………………………………………………….

2-863

116-368 Dump Print RAP……………………………………………………………………………………

2-863

116-370 XJCL RAP ……………………………………………………………………………………………

2-864

116-371 PCL Decomposer Software RAP …………………………………………………………….

2-864

116-372 Formatter RAP ……………………………………………………………………………………..

2-865

116-373 Dynamic DNS Software RAP ………………………………………………………………….

2-865

116-374 Auto Switch RAP…………………………………………………………………………………..

2-866

116-375 Formatter RAP ……………………………………………………………………………………..

2-866

116-376 Port 9100 Software RAP ………………………………………………………………………..

2-867

116-377 Video DMA RAP……………………………………………………………………………………

2-867

116-378 MCR Software RAP ………………………………………………………………………………

2-868

116-379 MCC Software RAP ………………………………………………………………………………

2-868

116-380 ESS Font ROM DIMM RAP ……………………………………………………………………

2-869

116-381 ABL Initialize RAP …………………………………………………………………………………

2-869

Status Indicator RAPs

07/2011

Initial Issue

2-16

WorkCentre 5335 Family Service Documentation

116-382 ABL Initialize RAP…………………………………………………………………………………

2-870

116-383 PIT Lib Failure RAP ………………………………………………………………………………

2-870

116-384 DCS Fatal Error RAP …………………………………………………………………………….

2-871

116-385 IDC Software RAP ………………………………………………………………………………..

2-871

116-386 FAX Cable Insertion Error RAP ………………………………………………………………

2-872

116-388 HD Not Installed RAP ……………………………………………………………………………

2-872

116-389 RAM Install RAP …………………………………………………………………………………..

2-873

116-390 ROM NVM Mismatch RAP……………………………………………………………………..

2-873

116-391 Country Code RAP ……………………………………………………………………………….

2-874

116-392 ROM DIMM Machine Code Check Fail RAP …………………………………………….

2-874

116-393 AAA Manager Fatal Error RAP ……………………………………………………………….

2-875

116-394 AAA Manager Settings Failure RAP ………………………………………………………..

2-875

116-395 USB Software RAP ……………………………………………………………………………….

2-876

116-396 FIPS140 Self-Test Fail…………………………………………………………………………..

2-876

116-397 AAAmgr illegal setting area coverage threshold ………………………………………..

2-877

116-399 Initialization RAP…………………………………………………………………………………..

2-877

116-700 Image Expansion Kit Insufficient Memory RAP …………………………………………

2-878

116-701 Memory Duplex RAP …………………………………………………………………………….

2-878

116-702 Substitute Font RAP ……………………………………………………………………………..

2-879

116-703 PostScript Language RAP ……………………………………………………………………..

2-879

116-704 Media Reader: No Media RAP………………………………………………………………..

2-880

116-705 Media Reader: Format Error RAP……………………………………………………………

2-880

116-706 Media Reader: File Attribute Read Error RAP …………………………………………..

2-881

116-707 Media Reader: Image File Read Error RAP………………………………………………

2-881

116-708 Media Reader: File Attribute Read Error RAP …………………………………………..

2-882

116-709 Media Reader: File Attribute Read Error RAP …………………………………………..

2-882

116-710 HP-GL/2 Memory Overflow RAP …………………………………………………………….

2-883

116-711 PLW Form Merge Error RAP ………………………………………………………………….

2-883

116-712 PLW Form Memory Shortage RAP………………………………………………………….

2-884

116-713 HDD Job Full RAP ………………………………………………………………………………..

2-884

116-714 HP-GL/2 Command RAP ……………………………………………………………………….

2-885

116-715 PLW Form Registration Error RAP ………………………………………………………….

2-885

116-716 Media Reader: Corrupt or Missing Media File RAP ……………………………………

2-886

116-717 Media Reader: Media File Read Error RAP………………………………………………

2-886

116-718 PLW Form Overlay Error RAP ………………………………………………………………..

2-887

116-719 XPIF Parameter Cancelled RAP…………………………………………………………….

2-887

116-720 PCL Memory RAP…………………………………………………………………………………

2-888

116-725 Image Log Data Insufficient Disk Space RAP……………………………………………

2-888

116-737 ART User Defined Area Shortage RAP ……………………………………………………

2-889

116-738 Overlay Size Orientation RAP…………………………………………………………………

2-889

116-739 Form/Logo Capacity RAP ………………………………………………………………………

2-890

116-740 Arithmetic RAP……………………………………………………………………………………..

2-890

116-741 Maximum Forms Data Register RAP……………………………………………………….

2-891

116-742 Max Logo Registered RAP …………………………………………………………………….

2-891

116-743 Form/Logo Size Overflow RAP ……………………………………………………………….

2-892

116-745 ART Command Error RAP……………………………………………………………………..

2-892

116-746 Selected Form RAP ………………………………………………………………………………

2-893

116-747 Invalid Page Margin RAP……………………………………………………………………….

2-893

116-748 Page Image Data RAP…………………………………………………………………………..

2-894

116-749 PostScript Font RAP ……………………………………………………………………………..

2-894

116-750 Banner Sheet Cancelled RAP…………………………………………………………………

2-895

116-752 Print Job Ticket Description Warning RAP ……………………………………………….

2-895

116-771 Invalid JBIG Parameter DL Fixed RAP …………………………………………………….

2-896

116-772 Invalid JBIG Parameter D Fixed RAP ………………………………………………………

2-896

116-773 Invalid JBIG Parameter P Fixed RAP ………………………………………………………

2-897

116-774 Invalid JBIG Parameter YD Fixed RAP…………………………………………………….

2-897

116-775 Invalid JBIG Parameter L0 Fixed RAP……………………………………………………..

2-898

116-776 Invalid JBIG Parameter MX Fixed RAP ……………………………………………………

2-898

116-777 Invalid JBIG Parameter MY Fixed RAP ……………………………………………………

2-899

116-778

Invalid JBIG Par VLength Fixed RAP……………………………………………………….

2-899

116-780

Attached Document RAP ……………………………………………………………………….

2-900

116-790

Stapling Canceled RAP (Integrated Finisher) ……………………………………………

2-900

116-790

Stapling Canceled RAP (Finisher LX) ………………………………………………………

2-901

Chain 121 — FDI

121-316 FDI / Secure Access Conflict RAP ………………………………………………………….

2-903

121-318

Auth/Account Settings Is Not Supported RAP ………………………………………….

2-903

121-333 FDI-ESS Communication Fail …………………………………………………………………

2-904

121-334 FDI Login Fail RAP ………………………………………………………………………………

2-904

121-335 FDI Wake Up Answer Fail RAP ……………………………………………………………..

2-905

121-336 Unknown Accessory RAP ……………………………………………………………………..

2-905

121-337 Accessory Self Diag Fail RAP………………………………………………………………..

2-906

121-338 FDI Answer Time Out RAP ……………………………………………………………………

2-906

121-339 Price Table Error RAP…………………………………………………………………………..

2-907

121-340

EP Accessory Miss Match RAP ……………………………………………………………..

2-907

121-350

FDI Logic Fail RAP……………………………………………………………………………….

2-908

121-370

FDI Unexpected Error RAP……………………………………………………………………

2-908

Chain 123 — UI Communication

123-207 Communication Manager Target RAP ……………………………………………………..

2-909

123-209 Controller UI Communication RAP…………………………………………………………..

2-909

123-310 Send Queue RAP………………………………………………………………………………….

2-910

123-311 Receive Queue RAP ……………………………………………………………………………..

2-910

123-312 Diag Mode Change Fail (Punch Unit Type Set) RAP…………………………………

2-911

123-317 Receive Message Queue RAP ……………………………………………………………….

2-911

123-318 Receive Finish Queue RAP ……………………………………………………………………

2-912

123-320 NVM Initialized for FCW Composition RAP ………………………………………………

2-912

123-322 UI Target RAP………………………………………………………………………………………

2-913

123-323 UI Address RAP ……………………………………………………………………………………

2-913

123-325 Object Creation RAP……………………………………………………………………………..

2-914

123-326 Memory Overflow RAP…………………………………………………………………………..

2-914

123-327 Button Overflow RAP …………………………………………………………………………….

2-915

123-328 UI Internal Range RAP…………………………………………………………………………..

2-915

123-329 UI Coordinates RAP………………………………………………………………………………

2-916

123-332 I/F Fail (Invalid Parameter CP) RAP ………………………………………………………..

2-916

123-333 Interface Communication RAP………………………………………………………………..

2-917

123-337 Frame Data RAP…………………………………………………………………………………..

2-917

123-341 Event Queue RAP…………………………………………………………………………………

2-918

123-342 Event Queue RAP…………………………………………………………………………………

2-918

123-343 Invalid Class RAP …………………………………………………………………………………

2-919

123-344 Invalid Type RAP ………………………………………………………………………………….

2-919

123-345 Timer Queue Full RAP …………………………………………………………………………..

2-920

123-346 Invalid Timer Number RAP …………………………………………………………………….

2-920

123-352 Sys EEPROM Read Error (UI-Panel) RAP ………………………………………………

2-921

Initial Issue

07/2011

Status Indicator RAPs

WorkCentre 5335 Family Service Documentation

2-17

123-353 UI Cable Connect Error (UI-Panel) RAP………………………………………………….

2-921

124-321 Backup SRAM RAP ………………………………………………………………………………

2-946

123-354 Decrease in 24V Error (UI-Panel) RAP……………………………………………………

2-922

124-322 Software Key RAP ………………………………………………………………………………..

2-947

123-355 Decrease in 5V Error (UI-Panel) RAP……………………………………………………..

2-922

124-323 Software Key Registration RAP ………………………………………………………………

2-947

123-357 Sys EEPROM Write Error (UI-Panel) RAP ………………………………………………

2-923

124-324 All Billings Mismatch RAP ………………………………………………………………………

2-948

123-358 Log EEPROM Write Error (UI-Panel) RAP ………………………………………………

2-923

124-325 Billing Restoration RAP………………………………………………………………………….

2-948

123-362 No Object (UI-Panel) RAP …………………………………………………………………….

2-924

124-326 IOT Speed Not Registered RAP ……………………………………………………………..

2-949

123-368 UI Memory RAP ……………………………………………………………………………………

2-924

124-327 IOT Speed Change SW Fail RAP ……………………………………………………………

2-949

123-369 Interface Value RAP ……………………………………………………………………………..

2-925

124-328

Punch Unit User Initial Set Up RAP ………………………………………………………..

2-950

123-370 Interface Length RAP…………………………………………………………………………….

2-925

124-331 ESS ROM DIMM Not Found RAP…………………………………………………………..

2-950

123-371 Interface Parameter RAP……………………………………………………………………….

2-926

124-332 Contract Data Mismatch RAP ………………………………………………………………..

2-951

123-372 Interface Sequence RAP ……………………………………………………………………….

2-926

124-333 ASIC RAP ……………………………………………………………………………………………

2-951

123-373 Channel RAP ……………………………………………………………………………………….

2-927

124-334 ESS ROM 1 RAP ………………………………………………………………………………….

2-952

123-374 User Job ID RAP…………………………………………………………………………………..

2-927

124-335 Font ROM RAP …………………………………………………………………………………….

2-952

123-375 Internal Resource RAP ………………………………………………………………………….

2-928

124-337 ESS RAM RAP……………………………………………………………………………………..

2-953

123-376 Internal Memory RAP…………………………………………………………………………….

2-928

124-338 Duplicate Font ROMs RAP …………………………………………………………………….

2-953

123-377 UI Timer RAP……………………………………………………………………………………….

2-929

124-339 ROM DIMM Mismatch RAP ……………………………………………………………………

2-954

123-378 Interface Format RAP ……………………………………………………………………………

2-929

124-340 CRUM Market Fail All RAP ……………………………………………………………………

2-954

123-379 Dispatch RAP……………………………………………………………………………………….

2-930

124-341 CRUM Market Fail MCU RAP………………………………………………………………..

2-955

123-380 Copy Interface RAP ………………………………………………………………………………

2-930

124-342 CRUM Market Fail SYS 1 RAP ………………………………………………………………

2-955

123-381 Fax Interface RAP…………………………………………………………………………………

2-931

124-343 CRUM Market Fail SYS 2 RAP ………………………………………………………………

2-956

123-382 Scanner Interface RAP ………………………………………………………………………….

2-931

124-344

All Billings Meter Types Mismatch RAP …………………………………………………..

2-956

123-383 Report Interface RAP…………………………………………………………………………….

2-932

124-345

Billing Meter Type Restoration Fail RAP………………………………………………….

2-957

123-384 Server Access RAP ………………………………………………………………………………

2-932

124-346 All Billing Count Types Mismatch RAP ……………………………………………………

2-957

123-385 Service Object RAP ………………………………………………………………………………

2-933

124-347

Billing Count Type Restoration Fail RAP …………………………………………………

2-958

123-386 Service Object RAP ………………………………………………………………………………

2-933

124-348 All Modal Break Points Mismatch RAP ……………………………………………………

2-958

123-387 Service Object RAP ………………………………………………………………………………

2-934

124-349

Modal Break Point Restoration Fail RAP …………………………………………………

2-959

123-388 Attribute RAP ……………………………………………………………………………………….

2-934

124-350 CRUM OEM Fail All RAP ………………………………………………………………………

2-959

123-389 UI Comparator RAP ………………………………………………………………………………

2-935

124-351 CRUM OEM Fail MCU RAP…………………………………………………………………..

2-960

123-390 Job Parameter RAP ………………………………………………………………………………

2-935

124-352 CRUM OEM Fail SYS 1 RAP…………………………………………………………………

2-960

123-391 Job Parameter RAP ………………………………………………………………………………

2-936

124-353 CRUM OEM Fail SYS 2 RAP…………………………………………………………………

2-961

123-392 Auditron RAP ……………………………………………………………………………………….

2-936

124-360 CRUM Validation Fail All RAP ……………………………………………………………….

2-961

123-393 UI Compiling RAP …………………………………………………………………………………

2-937

124-361 CRUM Validation Fail MCU RAP ……………………………………………………………

2-962

123-394 File Access RAP …………………………………………………………………………………..

2-937

124-362 CRUM Validation Fail SYS 1 RAP ………………………………………………………….

2-962

123-395 UI NVM RAP ………………………………………………………………………………………..

2-938

124-363 CRUM Validation Fail SYS 2 RAP ………………………………………………………….

2-963

123-396 UI Software RAP…………………………………………………………………………………..

2-938

124-372 IOT Controller Software RAP ………………………………………………………………….

2-963

123-397 UI Manager RAP…………………………………………………………………………………..

2-939

124-373 IOT Manager SW Fail RAP ……………………………………………………………………

2-964

123-398 Release Queue RAP……………………………………………………………………………..

2-939

124-374 IOT Controller Software RAP ………………………………………………………………….

2-964

123-399 UI Internal RAP …………………………………………………………………………………….

2-940

124-380 CRUM Market Fail All (2) RAP……………………………………………………………….

2-965

123-400 Internal Interface RAP……………………………………………………………………………

2-940

124-381 CRUM Market Fail MCU (2) RAP……………………………………………………………

2-965

Chain 124 — Billing & Serialization

124-382 CRUM Market Fail SYS 1 (2) RAP………………………………………………………….

2-966

124-383 CRUM Market Fail SYS 2 (2) RAP

2-966

124-310 Product Designation RAP

2-941

124-390 CRUM OEM Fail All (2) RAP

2-967

124-311 Product Serial Number RAP

2-941

124-391 CRUM OEM Fail MCU (2) RAP

2-967

124-312 Machine Codes Mismatch RAP

2-942

124-392 CRUM OEM Fail SYS 1 (2) RAP

2-968

124-313 Serial Number RAP

2-942

124-393 CRUM OEM Fail SYS 2 (2) RAP

2-968

124-314 IOT Speed RAP

2-943

124-701 Side Tray to Center Tray RAP

2-969

124-315 IOT Speed Mismatch RAP

2-943

124-702 Finisher Tray to Center Tray RAP

2-969

124-316 Product Mode RAP

2-944

124-705 Punching Cancelled RAP

2-970

124-317 All Product Mode RAP

2-944

124-706 Folding Cancelled RAP

2-970

124-318 Product Type Software Key RAP

2-945

124-708 Output Tray Changed Failure RAP

2-971

124-319 All Product Types Software Key RAP

2-945

124-709 Stapler Sheets Counts RAP

2-971

124-320 EEPROM RAP

2-946

124-710 Output Tray Changed from MailBoxSorter RAP

2-972

Status Indicator RAPs

07/2011

Initial Issue

2-18

WorkCentre 5335 Family Service Documentation

Chain 127 — External Communications

127-310 ESR Task Fatal Error RAP ……………………………………………………………………

2-973

127-314 WSD Print S/W Fail RAP ……………………………………………………………………….

2-973

127-315 ThinPrint S/W Fail RAP………………………………………………………………………….

2-974

127-320

DFE Critical Fail RAP……………………………………………………………………………

2-974

127-337 Job Template HDD Write RAP………………………………………………………………..

2-975

127-342 Job Template Monitor RAP…………………………………………………………………….

2-975

127-353 LPD Software RAP ……………………………………………………………………………….

2-976

127-354 FTP Server Software RAP ……………………………………………………………………..

2-976

127-396 Mail I/O Software RAP …………………………………………………………………………..

2-977

127-398

IPP Software RAP…………………………………………………………………………………

2-977

127-399

JME Software RAP ……………………………………………………………………………….

2-978

127-700

SIP Registration Fail RAP……………………………………………………………………..

2-978

Chain 133 — Fax

133-210 Illegal Fax Parameter RAP …………………………………………………………………….

2-979

133-211 Fax Parameter Value Invalid RAP …………………………………………………………..

2-979

133-212 Fax Read ErrorNo Data RAP………………………………………………………………..

2-980

133-213 Fax Read ErrorInvalid Data RAP…………………………………………………………..

2-980

133-214 Fax USB Initializing RAP ……………………………………………………………………….

2-981

133-215 Fax USB Device RAP ……………………………………………………………………………

2-981

133-216 Fax USB Host Fatal RAP……………………………………………………………………….

2-982

133-217 Fax Manager Short of Memory RAP………………………………………………………..

2-982

133-218 Fax Card Message Library Short of Memory RAP……………………………………..

2-983

133-219 Fax Work Memory RAP …………………………………………………………………………

2-983

133-220 Fax Control Task RAP …………………………………………………………………………..

2-984

133-221 Fax Card Boot RAP ………………………………………………………………………………

2-984

133-222 Fax Card does not respond RAP …………………………………………………………….

2-985

133-223 Fax Card Reset RAP …………………………………………………………………………….

2-985

133-224 Controller ROM Fax Card ROM RAP ………………………………………………………

2-986

133-226 Country Code RAP ……………………………………………………………………………….

2-986

133-280 Fax Option Slot 1 Board RAP …………………………………………………………………

2-987

133-281 Received unknown message RAP…………………………………………………………..

2-987

133-282 Fax Card Download RAP……………………………………………………………………….

2-988

133-283 Fax Report Mailbox RAP ……………………………………………………………………….

2-988

133-700 Staple/Punch Cancelled RAP …………………………………………………………………

2-989

133-710 Tray Select Fail RAP……………………………………………………………………………..

2-989

OF 99-1 Reflective Sensor RAP…………………………………………………………………………..

2-1009

OF 99-2 Transmissive Sensor……………………………………………………………………………..

2-1010

OF 99-3 Switch………………………………………………………………………………………………….

2-1011

OF 99-4 Generic Solenoid/Clutch RAP …………………………………………………………………

2-1012

OF 99-6

2

Wire Motor Open………………………………………………………………………………..

2-1013

OF 99-7

2

Wire Motor On……………………………………………………………………………………

2-1013

OF 99-8

Set Gate Solenoid Open ………………………………………………………………………..

2-1014

OF 99-9

Multiple Wire Motor ……………………………………………………………………………….

2-1015

Chain 134 — FAX

134-210 Fax Controller Parameter RAP ……………………………………………………………….

2-991

134-211 FAX PWB RAP …………………………………………………………………………………….

2-991

Chain 202 — Timers

202-399 Internal Timer RAP ……………………………………………………………………………….

2-993

Other Faults

AC Power RAP………………………………………………………………………………………………….

2-995

STBY +5VDC Power RAP…………………………………………………………………………………..

2-996

+5VDC Power RAP ……………………………………………………………………………………………

2-996

+24VDC Power RAP ………………………………………………………………………………………….

2-997

Machine Not Ready RAP ……………………………………………………………………………………

2-998

OF 13-1 Secure Access RAP………………………………………………………………………………

2-999

OF 16-1 Network Checkout…………………………………………………………………………………

2-1002

Initial Issue

07/2011

Status Indicator RAPs

WorkCentre 5335 Family Service Documentation

2-19

Status Indicator RAPs

07/2011

Initial Issue

2-20

WorkCentre 5335 Family Service Documentation

003-311 IIT CDI Interface Mismatch RAP

BSD-ON: BSD 3.3 — ESS-IIT Communication

BSD-ON: BSD 16.1 — ESS

Error detected when information sent to controller from IIT via IIT CDI I/F during initialization of controller is insufficient. (e.g. bad combination of controller SW and IIT SW)

Procedure

Reload correct Controller and IIT Software (GP 16).

Replace IIT PWB (Switch the EEPROM) (PL 1.6)

Replace the ESS PWB (PL 35.2)

003-318 IIT Software RAP

BSD-ON: BSD 3.3 — ESS-IIT Communication

BSD-ON: BSD 16.1 — ESS

The IIT software is corrupt.

Procedure

Ensure that the customer is programming a job within the parameters of the machine utilizing the UI.

Disconnect then reconnect the IIT, Control Panel, ESS, MCU all PWBs connected to them (RAM, Firmware module, EEPROM)

Check the sw version of the controller sw

Reload Software (GP 16)

Replace IIT PWB (Switch the EEPROM) (PL 1.6)

If the problem persists, replace the ESS PWB (PL 35.2). (If not fixed by this, reinstall the original ESS PWB and RAM DIMM.)

Initial Issue

07/2011

Status Indicator RAPs

003-311 , 003-318

WorkCentre 5335 Family Service Documentation

2-21

003-319 IIT Video Driver Detection RAP

BSD-ON: BSD 3.3 — ESS-IIT Communication

BSD-ON: BSD 16.1 — ESS

One of the following errors is detected:

Compression Threshold overflow

DMA Transfer error

Other system compression errors

Procedure

Ensure that the customer is programming a job within the parameters of the machine utilizing the UI.

Disconnect then reconnect the IIT, Control Panel, ESS, MCU all PWBs connected to them (RAM, Firmware module, EEPROM)

Reload Software (GP 16)

Replace IIT PWB (Switch the EEPROM) (PL 1.6)

If the problem persists, replace the ESS PWB (PL 35.2). (If not fixed by this, reinstall the original ESS PWB and RAM DIMM.)

003-320 IISS-ESS Communication 1 RAP

BSD-ON: BSD 3.3 — ESS-IIT Communication

BSD-ON: BSD 16.1 — ESS

BSD-ON: BSD 34.1 — FAX

An abnormal parameter is set as the argument for the send function. After avoiding detection condition of 116-389 at power on, extended memory capacity in document scanning area below 256MB is detected with IITsc-detected Fault Code, while Fax Card is mounted.

Procedure

Disconnect and reconnect the IIT Harness (PL 1.6).

Reload Software (GP 16).

If the problem persists, replace the IIT PWB (Switch the EEPROM) (PL 1.6).

Status Indicator RAPs

07/2011

Initial Issue

003-319, 003-320

2-22

WorkCentre 5335 Family Service Documentation

003-321 IISS-ESS Communication 2 RAP

BSD-ON: BSD 3.3 — ESS-IIT Communication

BSD-ON: BSD 16.1 — ESS

The ACK (acknowledgement code) could not be received after 2 resend attempts. (The Sequencing No. of the sent Message Packet is incorrect.) Error detected when information sent to controller from IIT via IIT CDI I/F during initialization of controller is insufficient. (e.g. bad combination of controller SW and IIT SW).

Procedure

Disconnect and reconnect the IIT Harness (PL 1.6).

Reload Software (GP 16).

If the problem persists, replace the IIT PWB (Switch the EEPROM) (PL 1.6).

Replace the ESS PWB (PL 35.2)

003-322 IISS-ESS Communication 3 RAP

BSD-ON: BSD 3.3 — ESS-IIT Communication

BSD-ON: BSD 16.1 — ESS

The ACK (acknowledgement code) could not be received after 2 resend attempts. (The Packet No. of the sent Message Packet is incorrect.)

Procedure

Ensure that the customer is programming a job within the parameters of the machine utilizing the UI.

Disconnect then reconnect the IIT, Control Panel, ESS, MCU all PWBs connected to them (RAM, Firmware module, EEPROM)

Reload Software (GP 16)

Replace IIT PWB (Switch the EEPROM) (PL 1.6)

If the problem persists, replace the ESS PWB (PL 35.2). (If not fixed by this, reinstall the original ESS PWB and RAM DIMM.)

Initial Issue

07/2011

Status Indicator RAPs

003-321, 003-322

WorkCentre 5335 Family Service Documentation

2-23

003-323 IISS-ESS Communication 4 RAP

BSD-ON: BSD 3.3 — ESS-IIT Communication

BSD-ON: BSD 16.1 — ESS

The ACK (acknowledgement code) could not be received after 2 resend attempts. (The Message Length of the sent Message Packet is incorrect.)

003-324 IISS-ESS Communication 5 RAP

BSD-ON: BSD 3.3 — ESS-IIT Communication

BSD-ON: BSD 16.1 — ESS

The ACK (acknowledgement code) could not be received after 2 resend attempts. (The Message Length of the sent Message Packet is incorrect.)

Procedure

Ensure that the customer is programming a job within the parameters of the machine utilizing the UI.

Disconnect then reconnect the IIT, Control Panel, ESS, MCU all PWBs connected to them (RAM, Firmware module, EEPROM)

Reload Software (GP 16)

Replace IIT PWB (Switch the EEPROM) (PL 1.6)

If the problem persists, replace the ESS PWB (PL 35.2). (If not fixed by this, reinstall the original ESS PWB and RAM DIMM.)

Procedure

Ensure that the customer is programming a job within the parameters of the machine utilizing the UI.

Disconnect then reconnect the IIT, Control Panel, ESS, MCU all PWBs connected to them (RAM, Firmware module, EEPROM)

Reload Software (GP 16)

Replace IIT PWB (Switch the EEPROM) (PL 1.6)

If the problem persists, replace the ESS PWB (PL 35.2). (If not fixed by this, reinstall the original ESS PWB and RAM DIMM.)

Status Indicator RAPs

07/2011

Initial Issue

003-323, 003-324

2-24

WorkCentre 5335 Family Service Documentation

003-325 IISS-ESS Communication 6 RAP

BSD-ON: BSD 3.3 — ESS-IIT Communication

BSD-ON: BSD 16.1 — ESS

The ACK (acknowledgement code) could not be received after 2 resend attempts. (A parity error was detected by hardware in the IIT PWB.)

003-326 IISS-ESS Communication 7 RAP

BSD-ON: BSD 3.3 — ESS-IIT Communication

BSD-ON: BSD 16.1 — ESS

The ACK (acknowledgement code) could not be received after 2 resend attempts. (Framing error was detected by hardware in the IIT PWB.)

Procedure

Ensure that the customer is programming a job within the parameters of the machine utilizing the UI.

Disconnect then reconnect the IIT, Control Panel, ESS, MCU all PWBs connected to them (RAM, Firmware module, EEPROM)

Reload Software (GP 16)

Replace IIT PWB (Switch the EEPROM) (PL 1.6)

If the problem persists, replace the ESS PWB (PL 35.2). (If not fixed by this, reinstall the original ESS PWB and RAM DIMM.)

Procedure

Ensure that the customer is programming a job within the parameters of the machine utilizing the UI.

Disconnect then reconnect the IIT, Control Panel, ESS, MCU all PWBs connected to them (RAM, Firmware module, EEPROM)

Reload Software (GP 16)

Replace IIT PWB (Switch the EEPROM) (PL 1.6)

If the problem persists, replace the ESS PWB (PL 35.2). (If not fixed by this, reinstall the original ESS PWB and RAM DIMM.)

Initial Issue

07/2011

Status Indicator RAPs

003-325, 003-326

WorkCentre 5335 Family Service Documentation

2-25

003-327 IISS-ESS Communication 8 RAP

BSD-ON: BSD 3.3 — ESS-IIT Communication

BSD-ON: BSD 16.1 — ESS

The ACK (acknowledgement code) could not be received after 2 resend attempts. (An overrun error was detected by hardware in the IIT PWB.)

003-328 IISS-ESS Communication 9 RAP

BSD-ON: BSD 3.3 — ESS-IIT Communication

BSD-ON: BSD 16.1 — ESS

The ACK (acknowledgement code) could not be received after 2 resend attempts. (After header recognition, receive interruption was detected by the IIT PWB.)

Procedure

Ensure that the customer is programming a job within the parameters of the machine utilizing the UI.

Disconnect then reconnect the IIT, Control Panel, ESS, MCU all PWBs connected to them (RAM, Firmware module, EEPROM)

Reload Software (GP 16)

Replace IIT PWB (Switch the EEPROM) (PL 1.6)

If the problem persists, replace the ESS PWB (PL 35.2). (If not fixed by this, reinstall the original ESS PWB and RAM DIMM.)

Procedure

Ensure that the customer is programming a job within the parameters of the machine utilizing the UI.

Disconnect then reconnect the IIT, Control Panel, ESS, MCU all PWBs connected to them (RAM, Firmware module, EEPROM)

Reload Software (GP 16)

Replace IIT PWB (Switch the EEPROM) (PL 1.6)

If the problem persists, replace the ESS PWB (PL 35.2). (If not fixed by this, reinstall the original ESS PWB and RAM DIMM.)

Status Indicator RAPs

07/2011

Initial Issue

003-327, 003-328

2-26

WorkCentre 5335 Family Service Documentation

003-329 IISS-ESS Communication 10 RAP

BSD-ON: BSD 3.3 — ESS-IIT Communication

BSD-ON: BSD 16.1 — ESS

The NAK (Negative Acknowledgement) that notifies of the occurrence of a transmission failure is received. (The Sequencing No. of the received Message Packet is incorrect.)

003-330 IISS-ESS Communication 11 RAP

BSD-ON: BSD 3.3 — ESS-IIT Communication

BSD-ON: BSD 16.1 — ESS

The NAK (Negative Acknowledgement) that notifies of the occurrence of a transmission failure is received. (The Packet No. of the received Message Packet is incorrect.)

Procedure

Ensure that the customer is programming a job within the parameters of the machine utilizing the UI.

Disconnect then reconnect the IIT, Control Panel, ESS, MCU all PWBs connected to them (RAM, Firmware module, EEPROM)

Reload Software (GP 16)

Replace IIT PWB (Switch the EEPROM) (PL 1.6)

If the problem persists, replace the ESS PWB (PL 35.2). (If not fixed by this, reinstall the original ESS PWB and RAM DIMM.)

Procedure

Ensure that the customer is programming a job within the parameters of the machine utilizing the UI.

Disconnect then reconnect the IIT, Control Panel, ESS, MCU all PWBs connected to them (RAM, Firmware module, EEPROM)

Reload Software (GP 16)

Replace IIT PWB (Switch the EEPROM) (PL 1.6)

If the problem persists, replace the ESS PWB (PL 35.2). (If not fixed by this, reinstall the original ESS PWB and RAM DIMM.)

Initial Issue

07/2011

Status Indicator RAPs

003-329, 003-330

WorkCentre 5335 Family Service Documentation

2-27

003-331 IISS-ESS Communication 12 RAP

BSD-ON: BSD 3.3 — ESS-IIT Communication

BSD-ON: BSD 16.1 — ESS

The NAK (Negative Acknowledgement) that notifies of the occurrence of a transmission failure is received. (The Message Length of the received Message Packet is incorrect.)

003-332 IISS-ESS Communication 13 RAP

BSD-ON: BSD 3.3 — ESS-IIT Communication

BSD-ON: BSD 16.1 — ESS

The NAK (Negative Acknowledgement) that notifies of the occurrence of a transmission failure is received. (The Check Code of the received Message Packet is incorrect.)

Procedure

Ensure that the customer is programming a job within the parameters of the machine utilizing the UI.

Disconnect then reconnect the IIT, Control Panel, ESS, MCU all PWBs connected to them (RAM, Firmware module, EEPROM)

Reload Software (GP 16)

Replace IIT PWB (Switch the EEPROM) (PL 1.6)

If the problem persists, replace the ESS PWB (PL 35.2). (If not fixed by this, reinstall the original ESS PWB and RAM DIMM.)

Procedure

Ensure that the customer is programming a job within the parameters of the machine utilizing the UI.

Disconnect then reconnect the IIT, Control Panel, ESS, MCU all PWBs connected to them (RAM, Firmware module, EEPROM)

Reload Software (GP 16)

Replace IIT PWB (Switch the EEPROM) (PL 1.6)

If the problem persists, replace the ESS PWB (PL 35.2). (If not fixed by this, reinstall the original ESS PWB and RAM DIMM.)

Status Indicator RAPs

07/2011

Initial Issue

003-331, 003-332

2-28

WorkCentre 5335 Family Service Documentation

003-333 IISS-ESS Communication 14 RAP

BSD-ON: BSD 3.3 — ESS-IIT Communication

BSD-ON: BSD 16.1 — ESS

The NAK (Negative Acknowledgement) that notifies of the occurrence of a transmission failure is received. (A parity error was detected by hardware of the UART.)

003-334 IISS-ESS Communication 15 RAP

BSD-ON: BSD 3.3 — ESS-IIT Communication

BSD-ON: BSD 16.1 — ESS

The NAK (Negative Acknowledgement) that notifies of the occurrence of a transmission failure is received. (A framing error was detected by hardware of the UART.)

Procedure

Ensure that the customer is programming a job within the parameters of the machine utilizing the UI.

Disconnect then reconnect the IIT, Control Panel, ESS, MCU all PWBs connected to them (RAM, Firmware module, EEPROM)

Reload Software (GP 16)

Replace IIT PWB (Switch the EEPROM) (PL 1.6)

If the problem persists, replace the ESS PWB (PL 35.2). (If not fixed by this, reinstall the original ESS PWB and RAM DIMM.)

Procedure

Ensure that the customer is programming a job within the parameters of the machine utilizing the UI.

Disconnect then reconnect the IIT, Control Panel, ESS, MCU all PWBs connected to them (RAM, Firmware module, EEPROM)

Reload Software (GP 16)

Replace IIT PWB (Switch the EEPROM) (PL 1.6)

If the problem persists, replace the ESS PWB (PL 35.2). (If not fixed by this, reinstall the original ESS PWB and RAM DIMM.)

Initial Issue

07/2011

Status Indicator RAPs

003-333, 003-334

WorkCentre 5335 Family Service Documentation

2-29

003-335 IISS-ESS Communication 16 RAP

BSD-ON: BSD 3.3 — ESS-IIT Communication

BSD-ON: BSD 16.1 — ESS

The NAK (Negative Acknowledgement) that notifies of the occurrence of a transmission failure is received. (An overrun error was detected by hardware of the UART.)

003-336 IISS-ESS Communication 17 RAP

BSD-ON: BSD 3.3 — ESS-IIT Communication

BSD-ON: BSD 16.1 — ESS

The NAK (Negative Acknowledgement) that notifies of the occurrence of a transmission failure is received. (After the header was recognized, it was detected that receiving was aborted.)

Procedure

Ensure that the customer is programming a job within the parameters of the machine utilizing the UI.

Disconnect then reconnect the IIT, Control Panel, ESS, MCU all PWBs connected to them (RAM, Firmware module, EEPROM)

Reload Software (GP 16)

Replace IIT PWB (Switch the EEPROM) (PL 1.6)

If the problem persists, replace the ESS PWB (PL 35.2). (If not fixed by this, reinstall the original ESS PWB and RAM DIMM.)

Procedure

Ensure that the customer is programming a job within the parameters of the machine utilizing the UI.

Disconnect then reconnect the IIT, Control Panel, ESS, MCU all PWBs connected to them (RAM, Firmware module, EEPROM)

Reload Software (GP 16)

Replace IIT PWB (Switch the EEPROM) (PL 1.6)

If the problem persists, replace the ESS PWB (PL 35.2). (If not fixed by this, reinstall the original ESS PWB and RAM DIMM.)

Status Indicator RAPs

07/2011

Initial Issue

003-335, 003-336

2-30

WorkCentre 5335 Family Service Documentation

Современные копировальные аппараты Xerox отличаются качество, надежностью и «быстрым» стартом. Также у них существует множество особенностей, которые отличают их от принтеров других производителей. Например, используется тефлоновый вал, а не термопленка.

Однако избегать различных поломок и ошибок пока не удается ни одному устройству. К самым частым неисправностям у принтеров Xerox относятся: залипание или повреждение датчика бумаги, повреждение роликов подачи, часто требуется перепрошивка программного обеспечения.

Если у вас возникнут вопросы насчет того, как исправить код ошибки копировального аппарата Xerox, то вы можете обратиться к специалистам нашего сервисного центра.

Основные коды ошибок копировальных аппаратов Xerox и способы их устранения:

  • Коды ошибок Xerox 1012, 1012(RE)
  • Коды ошибок Xerox 1020
  • Коды ошибок Xerox 1025
  • Коды ошибок Xerox 1035
  • Коды ошибок Xerox 1038
  • Коды ошибок Xerox 2830
  • Коды ошибок Xerox 5011, 5012, 5014
  • Коды ошибок Xerox 5016, 5017, 5316, 5317
  • Коды ошибок Xerox 5018, 5028
  • Коды ошибок Xerox 5312, 5313, 5314
  • Коды ошибок Xerox 5318, 5320, 5322
  • Коды ошибок Xerox 5328
  • Коды ошибок Xerox 5330
  • Коды ошибок Xerox 5340, 5343
  • Коды ошибок Xerox 5345
  • Коды ошибок Xerox 5350, 5352
  • Коды ошибок Xerox 5355
  • Коды ошибок Xerox 5622
  • Коды ошибок Xerox XC520, 540, 560, 580

Xerox 1012, 1012(RE)

Код ошибки Описание
E1 Jam between paper feed and fuser
E3 Jam in fuser
E5 Clam shell open
E6 Paper feed section cover is open
J1 Toner cartridge near empty
J3 Drum cartridge not seated properly
J7 Waste toner full (replace drum cartridge)
L6 Key counter out
L8 Exposure area overheat
U1 No clock pulse (drive problem)
U2 Scan problem
U3 Lens/mirror problem (RE model only)
U4 Heat problem
U8 Exposure lamp control circuit problem
E1 Jam between paper feed and fuser
E3 Jam in fuser
E5 Clam shell open
E6 Paper feed section cover is open
J1 Toner cartridge near empty
J3 Drum cartridge not seated properly
J7 Waste toner full (replace drum cartridge)
L6 Key counter out
L8 Exposure area overheat
U1 No clock pulse (drive problem)
U2 Scan problem
U3 Lens/mirror problem (RE model only)
U4 Heat problem
U8 Exposure lamp control circuit problem

Xerox 1020

Код ошибки Описание
LL Probable bad heater lamp

Xerox 1025

Код ошибки Описание
A1 DF jam
C1 PF jam cass. 1
C2 PF jam cass. 2
C3 PF jam cass. 3
C9 Bypass jam
E1-1 Paper jam before exit switch
E1-2 Paper jam
E1-5 Paper jam
E1-6 Paper jam
E3-3 Paper jam at exit switch
E3-4 Paper jam at exit switch
E5 Front door open
F1 Collator jam
F5 Collator interlock
F8 No power to collator
F9 Collator bin home switch
J7 250 copies since toner waste was full
L5 Original cass. not present after clearing interrupt
L6 Key counter
L8 Platen glass too hot
U1 Main motor clock pulse
U2 Scan problem
U3-1 Lens problem
U4-1 Open thermistor
U4-2 Low temperature
U4-4 Temperature
U4-5 Main PWB
U6-1 Main PWB
U6-2 Main PWB
U6-3 Main board battery
U6-4 Initialization
U8 Exposure lamp

Xerox 1035

Код ошибки Описание
A9 Scanner location
C1 Paper feed — upper cassette
C2 Paper feed — lower cassette
C9 Bypass jam
E5 Clam shell is open
L6 Key counter
U1 Off/On
U2 Optics
U4 Low fuser temperature

Xerox 1038

Код ошибки Описание
A1 DF jam
C1 PF jam cass. 1
C2 PF jam cass. 2
C3 PF jam cass. 3
C9 Bypass jam
E1-1 Paper jam before exit switch
E1-2 Paper jam
E1-5 Paper jam
E1-6 Paper jam
E3-3 Paper jam at exit switch
E3-4 Paper jam at exit switch
E5 Front door open
F1 Collator jam
F5 Collator interlock
F8 No power to collator
F9 Collator bin home switch
J7 250 copies since toner waste was full
L5 Original cass. not present after clearing interrupt
L6 Key counter
L8 Platen glass too hot
U1 Main motor clock pulse
U2 Scan problem
U3-1 Lens problem
U4-1 Open thermistor
U4-2 Low temperature
U4-4 Temperature
U4-5 Main PWB
U6-1 Main PWB
U6-2 Main PWB
U6-3 Main board battery
U6-4 Initialization
U8 Exposure lamp

Xerox 2830

Код ошибки Описание
A9 Scanner location
C1 Paper feed — upper cassette
C2 Paper feed — lower cassette
C9 Bypass jam
E5 Clam shell is open
E5 Clam shell open
L6 Key counter
U1 Off/On
U2 Optics
U4 Low fuser temperature

Xerox 5011, 5012, 5014

Код ошибки Описание
C8 Bypass jam/no paper
C9 Bypass jam
E1 Jam
E3 Fuser jam
E5 Clamshell open
E6 PF section cover open
J1 Toner cartridge amost empty
J3 Copy cart (drum unit) missing/not seated right
J7 Copy cartridge has run 18,000 copies
J8 Copy cartridge. Improperly seated or possible only one of two fuses in the cartridge blew
L6 Key counter
L8 Exposure glass too hot
U1 Drive problem
U2 Scan problem
U3 Lens or mirror drive problem
U4 Fuser problem. Heat lamp, thermoswitch, SSR, thermistor
U6 Battery on main board
U8 Exposure lamp or exposure lamp circuit

Xerox 5016, 5017, 5316, 5317

Code Description
A1-1 Document feeder feed jam
A1-2 Document feeder belt jam
A2-1 Document feeder exit jam
A2-2 Duplex jam
A3 DAD interlock
A5 Duplex and DAD right side interlock
A6 Copier jams after
A9 Document feed belt drive motor
C1-3 Top cassette misfeed
C2-3 Middle cassette misfeed
C3-3 Bottom cassette misfeed
C9-3 Bypass misfeed
E1-11 to E1-14 Paper jam in machine. Did not reach exit switch soon enough
E1-6 Paper path jam
E3-31 to E3-34 Exit switch jam
E3-6 Fuser jam
E5 Front door interlock
E6 Right side interlock or TTM interlock
F1 Sorter jam
F5 Sorter interlock
F8 Sorter board to copier main board communication problem
F9 Sorter bins

Xerox 5018, 5028

Code Description
A1 Document is ADF
A1-8 Main board received reset signal
A2 ADF jams
A6, A7 ADF jams
A9 ADF jams
C1 — C4 Feed jam
C5-1 to C5-4 Jams in various areas
C5-2 Jams in various areas
C5-3 Jams in various areas
C5-4 Duplex jam
E0 Machine has reset
E1 Jam
E1-E0 Registration jam
E1-E5 Clamshell interlock
E1-E6 Right side interlock
E1-E7 Two tray interlock
E1-E8 Sorter interlock
E1-E9 Copy cartridge interlock
E2 Reset signal happened
E3 Jam
E4 Exit jam
E4-10 Exit jam
E4-5 Clamshell interlock
E4-6 Right side interlock
E4-7 Two tray interlock. Duplex interlock
E4-8 Sorter interlock
E4-9 Copy cartridge interlock
E5 Clamshell interlock
E6 Right side interlock
E7 Duplex interlock
E9 Copy cartridge interlock
F3-1 Sorter bin home switch
F3-2 Sorter cam switch
F3-3 Sorter cam switch
J1-1 Add toner
J1-2 Temporary low toner signal
J2-0 Replace copy cartridge
L2 2000 copies left on copy cartridge
L3 ADF to machine communication problem
L4 (flashing) 1000 copies left on fuser web
rr Bad EPROM on main board
U0 Main board
U2 Scan problem
U2-1 Scan home
U3-00 Cam drive problem
U3-01 Cam movement slow
U3-04 Main board to duplex communication
U3-09 Cam problem
U3-12 Jogger problem
U3-19 Cam problem
U3-21 Cam problem
U3-23 Cam problem
U3-29 Cam problem
U3-32 Cam problem
U3-34 Cam problem
U3-39 Cam problem
U3-43 Cam problem
U3-45 Cam problem
U3-49 Cam problem
U3-54 Cam problem
U3-56 Cam problem
U3-59 Cam problem
U4-1 Fuser problem. Long warm up
U4-2 Low fuser temperature after warm up
U4-3 High fuser temperature
U4-4 Open fuser thermistor
U4-6 Replace fuser web
U4-7 Thermistor signal problem
U7-1 Copy cartridge belt drive problem
U9-3 Exposure lamp problem
U9-4 Toner motor
U9-5 Problem in warm up

Xerox 5312, 5313, 5314

Код ошибки Описание
C1 Upper paper feed problem. Did not reach feed sensor
C2 Lower paper feed problem. Did not reach feed sensor
E1 Exit jam. Paper did not reach exit sensor
E3 Exit jam. Paper still on exit sensor
J1 Add toner
J3 Copy cartridge (drum unit) not installed
J7 Copy cartridge (drum unit) must be replaced
J8 Copy cartridge (drum unit) problem
L6 Problem with an accessory. Installed but not initialized
U1 Drive problem. Main motor, gear etc.
U2 Scan problem
U3 Main board dip switches wrong. Lens drive problem
U4 Fuser problem. Heat lamp, thermal switch, overheat, thermistor.
U6 EPROM error
U8 Auto exposure sensor. No exposure lamp or weak lamp

Xerox 5318, 5320, 5322

Code Description
A1-11 Original ready switch
A1-12 Feed sensor
A1-1 to A1-32 All indicate a paper path problem, etc. in the ADF
A1-21 Original ready switch and document registration sensor or both the document feed sensor and document registration sensor
A1-22 ADF registration sensor
A1-23 Original did not reach ADF registration sensor quickly enough
A1-24 ADF sensor stuck down too long
A1-25 ADF sensor actuated at the wrong time during single sheet feed
A1-26 ADF sensor not actuated quickly enough in sheet feed mode
A1-31 In reverse, ADF sensor is not actuated soon enough
A1-32 In reverse, ADF sensor is actuated too long
A2 ADF exit problems
A2-1 Original ready sensor and ADF exit switch are actuated or ADF feed in sensor and ADF exit switch are both actuated
A2-2 ADF exit switch
A2-3 ADF exit switch is not actuated on time
A3 Irregular size documents
A3-1 Wrong size original sensed in 1:1 mode
A3-2 Wrong size original sensed in the 2:1 mode
A5 ADF interlock
A5 ADF interlock
A6 ADF single sheet document reset.
A6-1 Reset original
A6-2 Reset sheet feeder
A7 Document cover interlock
A8 ADF exit interlock
C1 Tray 1 jam
C1-2 Paper feed problem in tray 1
C1-3 Paper does not reach registration
C2 Tray 2 jam
C3 Tray 3 jam
C3-1 Paper feed problem from tray 3
C3-2 Paper feed problem from tray 3
C3-3 Paper feed problem from tray 1
C6-1 Duplex paper feed problem
C6-2 Duplex and/or tray 1 paper feed problem
C6-3 Paper feed problem from tray 1
C7-1 Paper feed problem from HCF
C7-2 Paper feed problem from HCF on tray 1
C7-3 Paper feed problem from tray 1
C8 Paper stays in tray or duplex or HCF
C8-1 Paper on tray 1 feed sensor
C8-2 Paper on tray 2 feed sensor
C8-3 Paper on tray 3 feed sensor
C8-4 Paper on HCF feed sensor
C8-5 Paper in duplex section
C9 Bypass feed problem
C9-3 Paper from bypass did not reach registration sensor quickly enough
E1-10 to E1-25 Internal jam
E1-6 Paper on registration sensor
E2 Reset signal happened. Might read E-2 something else.
E3-30 to E4-14 Exit jam
E3-30 to E3-35 Exit switch actuated too long
E3-6 Exit jam
E3-6 Paper on exit switch
E4-10 to E4-14 Inverter sensor not actuated.
E4-10 to E4-45 Paper did not reach inverter switch soon enough
E4-15 Inverter sensor
E4-40 to E4-45 Duplex entry sensor
E4-6 Paper on inverter switch
E4-6 Inverter sensor
E5 Front door interlock
E6-1 Tray 1 interlock
E6-2 2 tray or duplex interlock
E6-3 HCF interlock
E7-2 Duplex inverter interlock
E7-3 Duplex interlock
E8-10 to E8-15 Paper on duplex feed sensor is not actuated soon enough
E8-6 Paper in duplex
E8-6 to E8-15 Duplex entry sensor
F1-1 Paper did not reach sorter
F1-2 Paper stayed on sorter feed sensor
F1-6 Sorter exit sensor
F3 Paper size not available for sort/stack
F5 Sorter interlock
H2-1 Communication problem between main board and duplex board
H2-2 Side guard sensor problem
H3-1 Communication problem between main board and HCF
H3-2 Upper limit sensor problem on HCF
H6-1 ADF size sensor
H6-2 ADF nudgeer sensor
H6-3 Belt drive motor does not have 24 volts. Black toner is empty, but 100 copies have been run without changing toner
J1 Black toner is empty, but 100 copies have been run without changing toner
J3 Replace copy cartridge
J3 No copy cartridge (drum unit)
J7 Copy cartrige must be replaced
J8-1 Wrong copy cartridge installed
J8-2 Copy cartridge EEPROM must be changed
L6 Auditron or other counter problem
L6 Key counter not installed
L8 Platen glass temperature is too high
L9 Communication problem between interimage erase/edge lamps and main board
U1-1 Main motor drive problem
U2-1 Scan home problem
U2-1 to U2-4 Scan home sensor
U2-2 Scan home problem or optics problem
U2-3, U2-4 Scan home problem
U3-1 Lens sensor problem
U4-1 Fuser thermistor open
U4-2 Fuser did not warm up properly
U4-3 Fuser temperature too high
U4-4 Fuser problem. Staying on too long
U4-6 High fuser temperature
U5-1 Sorter bin home switch not activated
U5-2 Sorter bin home switch stayed actuated
U5-3 Sorter bin home switch
U5-4 Sorter bin home switch
U6-1 ROM problem
U6-2 RAM problem
U6-3 Low battery
U6-4 Incorrect value in NVM. Reinitialize main board with code 20-96
U8-1 Exposure lamp problem
U8-2 Communication problem main board and exposure board
U8-3 Exposure lamp or exposure lamp board problem
U8-4 to U8-6 Problem with exposure lamp, lamp sensor, lamp board

Xerox 5328

Code Description
A1 Document in ADF
A1-8 Main board received reset signal
A2 ADF jams
A6 ADF registration jam
A7 ADF interlock
A9 Tray 1 jam
C1 Tray 2 jam
C2 Tray 3 jam
C3 Bypass feed jams
C4 Machine has reset
E1 Jam
E1-5 Clamshell interlock
E1-6 Right side interlock
E1-7 Two tray interlock, or duplex interlock
E1-8 Sorter interlock
E1-9 Copy cartridge interlock
E1 or E1-0 Registration jam
E2 Reset signal happened
E3 Jam in transfer area
E4 Exit jam
E4-0 Exit jam
E4-5 Clamshell interlock
E4-6 Right side interlock
E4-7 Two tray interlock
E4-8 Sorter interlock
E4-9 Copy cartridge interlock
E5 Clamshell interlock
E6 Right side interlock
E9 Copy cartridge interlock
F3-1 Sorter bin home switch
F3-2 Sorter cam switch
F3-3 Sorter cam switch
F5 Sorter interlock
J1-1 Add toner
J1-2 Temporary low toner signal
J2-1, J2-2 Replace copy cartridge
J5, J6 ADF to machine communications problem
L2 2000 copies left on cartridge
L3 ADF to machine communications problem
L4 (flashing) 1000 copier left on fuser web
L6 Auditron or other counter problem
LL Main board. Try simulation 1.1 to initialize
rc Wrong operation panel installed
rr Bad EPROM on main board. Try 1.1
U0 Main board
U2 Scan problem
U2-1 Scan home
U2-2 Scan home or scan encoder
U2-4 Scan home or scan dual page sensor
U2-7 Scan home
U4-1 Fuser problem. Long warm up
U4-2 Low fuser temperature after warm up
U4-3 High fuser temperature
U4-4 Open fuser thermistor
U4-6 Replace fuser web.
U4-7 Thermistor signal problem
U7-1 Copy cartridge belt drive problem
U9-3 Exposure lamp problem
U9-4 Toner motor
U9-5 Problem in warm-up

Xerox 5330

Code Description
A1-1 to A1-32 All indicate a paper path problem, etc. in the ADF.
A2 ADF exit problems
A3 Irregular size documents
A5 ADF interlock
A6 ADF single sheet document reset.
A7 Platen interlock
A8 ADF exit interlock
C1 Tray 1 jam
C2 Tray 2 jam
C3 Tray 3 jam
C6-1, C6-2 Jams related to duplex
C6-3 Registration sensor, re tray 1
C7-1, C7-2 HCF feed problems
C7-3 Tray 1 feed problem
C8 Paper stays in tray or duplex or HCF
C9 Bypass feed problem
E1-10 to E1-25 Internal jam
E1-6 Paper on registration sensor
E2 Reset signal happened. Might read E-2 something else.
E3-30 to E4-14 Exit jam
E3-6 Exit jam
E4-10 to E4-14 Inverter sensor not actuated.
E4-15 Inverter sensor
E4-40 to E4-45 Duplex entry sensor
E4-6 Inverter sensor
E5 Front door interlock
E6-1 Tray 1 interlock
E6-2 2 tray or duplex interlock
E6-3 HCF interlock
E7-2, E7-3 Duplex interlock
E8-6 to E8-15 Duplex entry sensor
F1-1 Sorter entry sensor
F1-6 Sorter exit sensor
F3 Paper size not available for sort/stack
F5 Sorter interlock
J1 Add toner
J3 Replace copy cartridge
J7 Replace copy cartridge
J8-1 Wrong copy cartridge installed
J8-2 Copy cartridge EEPROM
L6 Auditron or other counter problem
L8 Platen glass temperature is too high
L9 Communication problem between interimage erase/edge lamps and main board
U1-1 Main motor drive problem
U2-1 to U2-4 Scan home sensor
U3-1 Lens sensor
U4-1 Open fuser thermistor
U4-2 Fuser did not warm up properly
U4-3 Fuser temperature too high
U4-4 Fuser problem. Staying on too long
U4-6 High fuser temperature
U5-1 Sorter bin home switch not activated
U5-2 Sorter bin home switch stayed actuated
U5-3 Sorter bin home switch
U5-4 Sorter bin home switch
U6-1 ROM problem
U6-2 RAM problem
U6-3 Low battery
U6-4 Incorrect value in NVM. Reinitialize main board with code 20-96
U8-1 to U8-6 Problem with exposure lamp, lamp sensor, lamp board

Xerox 5340, 5343

Code Description
00-009; 030 to 033 A door was opened while paper was being fed
00-047 Paper in duplex
00-1 Auditron
00-2 Diagnostic error
00-3 Faults error
00-4 Ric error
00-5 Job manager system error
00-6 LLM interface
00-7 Standby error
00-8 Communications error
00-9 Xerographic error
01-300 Front interlock
01-310 Right upper interlock
01-315 Left upper interlock
01-320 Left lower interlock
01-325 Fuser interlock
02-910 Key counter missing
02-920 Wrong combination of accessories
03-321, 322, 326, 327 LLM to ISIL communications problems
03-328 IOT communications problem with duplex or tray 4
03-330 IOT communications problems with HCF
03-335, 03-336 LLM communications problems with edit
03-340 NVM memory
03-341, 03-347 Communications problems between IOT and sorter
03-350, 03-354 Communications problem with LLM and user interface
03-363, 03-364 Communications problem between LLM & optics
03-370, 03-373 Communications problem between LLM & DADF
03-380, 384  
03-416, 03-422 RAM memory problem
03-424, 426 NVM memory problem
03-430, 432 Billing problem
03-439 GRAIB communications problem
03-440 RIC communications problem
03-441 RIC NVM problem
03-442 Modem
03-443, 03-458 RIC problems
03-460 Serial communications processor problem
04-300 Main motor or drive problem
05-100, 05-108 DADF registration sensor
05-110 DADF exit sensor
05-115, 120 DADF jams
05-305 DADF document drive
05-310, 312 DADF document sensor
05-316 DADF registration sensor jam
05-325 DADF exit sensor
05-335, 341, 345 DADF interlock switches
06-300, 06-310 Scan problems
06-315 Scan drive
06-320A, 320B, 320C, 325 Scan problem
06-330 Lens drive
06-340 Exposure control problem
06-342 LLM CPU problem
06-344, 06-350 Exposure cvontrol problem
06-352 IOT CPU problem
07-300, 315, 330, 345 Tray faults
07-360, 07-370 HCF problems
07-375, 380A, 380B Duplex problems
08-100, 08-110 Feed problems. Lead edge of copy paper is late getting to feed sensor of tray 1
08-115, 08-162 Feed problem. Lead edge of copy paper is late getting to registration sensor
08-165 Paper jam at registration sensor
08-310, 08-370 Paper at a sensor when power is turned on
08-330 DADF nudger sensor
08-380 Registration side to side problem with home position
08-390 Nip
09-300 Copy cartridge finished (drum unit)
09-310 Add black toner Add color toner
09-320 Add color toner
09-330 Wrong copy cartridge (wrong drum unit)
09-340 Drum cartridge not installed properly
09-350 Waste toner full
100 A fault has occurred
10-100 Exit jam
10-105 Exit jam
10-110 Vertical sensor jam
10-120, 122, 125 Duplex jam
10-150, 155 Too much or not enough paper in duplex tray
10-300 Fuser thermistor
10-302 Low fuser temperature
10-304 Bad fuser temp
10-308 High fuser temperature or open thermistor
10-310 High fuser temperature
10-312 Fuser not up to temperature after energy save
10-314 Fuser problem
10-320 Fuser web finished
10-330, 335, 340 Exit switch, vertical sensor switch actuated when power is turned on
11-100, 11-116 Sorter jam
11-150, 11-176 Sorter auto stapler jam
11-310, 314, 316 Sorter interlock
11-325A, B, C, D, E, F, G Sorter index
11-352, 354, 356 Sorter auto stapler interlocks
11-365A, B, C, D, E Sorter auto stapler bin
11-370, 371, 372A, 373A, 373B, 374 Sorter auto stapler staple failure, staple home problem or tamper home problem
11-385A, 385B, 390A,B,C,D,E, 396A Sorter auto stapler staple failure, staple home problem or tamper home problem
301 Fuser web must be replaced
302 Copy cartridge (drum unit) must be replaced
501 Tray 1 must be rebuilt
502 Tray 2 must be rebuilt
503 Tray 3 must be rebuilt
504 Tray 4 must be rebuilt
505 HCF must be rebuilt
506 Bypass must be rebuilt
507 Duplex unit must be rebuilt
508 Replace black developer
509 Replace red developer
510 Replace green developer
512 Replace brown developer
513 Copy cartridge (drum unit) will need replacing soon
514 Fuser web will need replacing soon
515 DADF belt should be replaced
516 DADF feed rollers should be replaced
517 Replace exposure lamp
518 Replace suction filter
519 Replace ozone filter
520 Replace optics filter
521 Replace particle filter
522 Replace upper fuser roller
523 Replace fuser pawls
524 Replace pressure roller
525 Replace pressure roller pawls
900-905 Key operator calls

Xerox 5345

Код ошибки Описание
01-01 Frequency monitoring and zero cross problem
01-02 Interlock
01-03 AC power problem
01-04 Finisher interlock
01-05 24v problem
03-01 Optics to main board communication problem
03-02 Software reset problem
03-03 Could be punched holes in the lead edge of the original
03-04 Software problem
03-06 Low battery
03-07 NVM not initialized or is missing or defective
03-17 Communication problem between main board and finisher board
03-18 Initializes one NVM counter to agree to others
03-19 All three NVM counter to agree with others
03-20 Main board/interface board problems
03-21 Problem with RIC NVM
03-22 RIC modem problem
03-23 RIC real time clock failure.
03-25 RIC NVM problem or not initialized
03-27 NVM problem
03-28 Watchdog software problem
03-29 Microprocessor crystal not at correct frequency
03-30 No software response from finisher after 20 seconds have elapsed
06-01 Lens did not reach 1.1 position
06-02 1/2 rate scanner problem
06-03 Scan home problem
06-04 Scan home problem
06-05 Scan home problem
06-06 Scan encoder
06-07 Scan encoder
06-08 Scan drive boost
06-09 Scan encoder
06-11 Scan encoder pulse phases
06-12 Insufficient scan damping
07-01 Duplex tray not home during duplexing
07-02 Tray 2 not home when selected
07-13 Tray 2 height sensor problem
07-15 Tray 2 empty
07-16 Tray 1 door open
07-18 Tray 1 stack sensor
07-22 Tray 1 empty
07-26 Tray 1 bypass switch actuated too long
07-27 Tray 1 bypass switch deactuated too early
07-30 Paper in duplex
07-31 Paper in duplex
07-32 Duplex tray empty, when paper should be there
08-10 Paper did not reach tray 2 input tray sensor
08-11 Paper did not reach duplex input sensor
08-12 Paper did not reach tray 1
08-14 Paper did not leave tray 2 input sensor quickly enough
08-18 Trail edge did not reach tray 2 input sensor quickly enough
08-19 Trail edge did not reach tray 1 input sensor quickly enough
08-20 Paper in duplex
08-21 Paper in tray 2 input
08-22 Paper in tray 2 or duplex at wrong time
08-23 Paper at tray 1 input at wrong time
08-24 Paper in tray 1 at wrong time
08-28 Upper and lower nips problem
09-08 Low toner condition
09-12 Drum signals are out of range
09-13 Unstable drum patch readings
09-15 Patch is too dark
09-16 Patch is too light
09-17 Open toner container access cover
09-18 Low toner level
09-21 Low toner sensor disconnected
09-22 Low toner condition, even after machine has been theoretically, adding toner
10-02 Low fuser temperature
10-03 High fuser temperature
10-06 Paper did not reach out put switch
10-07 Paper stayed on output switch
10-10 Paper did not reach decurler sensor
10-11 Paper did not reach decurler sensor
10-12 Paper on decurler sensor
10-13 Paper did not reach duplex entry sensor in time
10-14 Paper did not reach duplex entry sensor in time
10-15 Paper on entry sensor at wrong time
10-17 Fuser temperature is too high and fuser relay has deactuated
12-01 Paper at finisher input sensor
12-02 Paper did not reach finisher
12-03 Paper reached finisher too soon
12-05 Paper at stapler
12-06 Paper at stapler
12-07 Paper did not reach stapler
12-08 Paper did not reach stapler
12-10 Complied motor not working properly
12-15 Eject motor problem and/or eject encoder
12-20 Stacker motor problem
12-21 Stacker interlock
12-22 Stacker bottom sensor
12-23 Stacker bottom sensor
12-24 Stacker bottom sensor senses full
12-25 Stack height sensor
12-26 Stack height sensor
12-27 Stack height sensor
12-30 Offset home sensor
12-31 Offset home sensor
12-32 OCT switch
12-35 Eject nip carriage
12-36 Eject cam interlock
12-37 Eject nip carriage open timing
12-38 Eject cam interlock
12-40 Tamper motor
12-41 Tamper home problem
12-42 Tamper home sensor
12-43 Staple load sensor
12-44 Tamper home sensor
12-45 Tamper home sensor
12-50 Low on staples
12-51 Stapler home sensor
12-52 Stapler home sensor
12-53 Eject cam interlock
33-37 Too few documents
55-01 RDH interlock switch open during use
55-04 Paper on bypass sensor
55-05 Paper at vacuum timing sensor
55-06 Paper on output sensor
55-10 No paper reached S31
55-20 Paper did not leave S31 at correct time
55-24 Set counter arm problem
55-25 Documents in input tray not detected
55-27 Lead edge did not reach S35 at correct time
55-2955-30 Trail edge did not reach S35 at correct time
55-31 S32, ADF registration sensor did not see paper at correct time
55-32 S32 did not see trail edge at correct time
55-33 S36 One too many documents
55-36 One too many documents
55-39 Hole count problem on document feeder belt
55-40 Document belt travel problem
55-41 Document belt mistracking or skewing
55-45 Paper at inverter sensor
55-47 Inverter sensor did not see paper lead edge at correct time
55-49 More than 50 sheets in input tray
55-50 Right side interlock
55-51 Left side interlock
55-55 Document on glass
93-93 NVM has to be initialized after new software installed

Xerox 5350, 5352

Code Description
00-009, 030, 031, 032, 033 A door was opened while paper was being fed
00-047 Paper in duplex
00-1 Auditron
00-2 Diagnostic error
00-3 Faults error
00-4 Ric error
00-5 Job manager system error
00-6 LLM interface
00-7 Standby error
00-8 Communications error
00-9 Xerographic error
01-300 Front interlock
01-310 Right upper interlock
01-315 Left upper interlock
01-320 Left lower interlock
01-325 Fuser interlock
02-910 Key counter missing
02-920 Wrong combination of accessories
03-321, 322, 326, 327 LLM to ISIL communications problems
03-328 IOT communications problem with duplex or tray 4
03-330 IOT communications problems with HCF
03-335, 336 LLM communications problems with edit
03-340 NVM memory
03-341-347 Communications problems between IOT and sorter
03-350-354 Communications problem with LLM and user interface
03-363, 364 Communications problem between LLM & optics
03-370-03-373 Communications problem between LLM & DADF
03-380, 384  
03-416-422 RAM memory problem
03-424, 426 NVM memory problem
03-430, 432 Billing problem
03-439 GRAIB communications problem
03-440 RIC communications problem
03-441 RIC NVM problem
03-442 Modem
03-443-458 RIC problems
03-460 Serial communications processor problem
04-300 Main motor or drive problem
05-100-108 DADF registration sensor
05-110 DADF exit sensor
05-115, 120 DADF jams
05-305 DADF document drive
05-310, 312 DADF document sensor
05-316 DADF registration sensor jam
05-325 DADF exit sensor
05-335, 341, 345 DADF interlock switches
06-300-310 Scan problems
06-315 Scan drive
06-320A, 320B, 320C, 325 Scan problem
06-330 Lens drive
06-340 Exposure control problem
06-342 LLM CPU problem
06-344-350 Exposure cvontrol problem
06-352 IOT CPU problem
07-300, 315, 330, 345 Tray faults
07-360-370 HCF problems
07-375, 380A, 380B Duplex problems
08-100-110 Feed problems. Lead edge of copy paper is late getting to feed sensor of tray 1
08-115-162 Feed problem. Lead edge of copy paper is late getting to registration sensor
08-165 Paper jam at registration sensor
08-310-370 Paper at a sensor when power is turned on
08-330 DADF nudger sensor
08-380 Registration side to side problem with home position
08-390 Nip
09-300 Copy cartridge finished (drum unit)
09-310 Add black toner Add color toner
09-320 Add color toner
09-330 Wrong copy cartridge (wrong drum unit)
09-340 Drum cartridge not installed properly
09-350 Waste toner full
100 A fault has occurred
10-100 Exit jam
10-105 Exit jam
10-110 Vertical sensor jam
10-120, 122, 125 Duplex jam
10-150, 155 Too much or not enough paper in duplex tray
10-300 Fuser thermistor
10-302 Low fuser temperature
10-304 Bad fuser temp
10-308 High fuser temperature or open thermistor
10-310 High fuser temperature
10-312 Fuser not up to temperature after energy save
10-314 Fuser problem
10-320 Fuser web finished
10-330, 335, 340 Exit switch, vertical sensor switch actuated when power is turned on
11-100-116 Sorter jam
11-150-176 Sorter auto stapler jam
11-310, 314, 316 Sorter interlock
11-325A,B,C,D,E,F,G Sorter index
11-352, 354, 356 Sorter auto stapler interlocks
11-365A,B,C,D,E Sorter auto stapler bin
11-370,371,372A,373A,373B,374 Sorter auto stapler staple failure, staple home problem or tamper home problem
11-385A,385B,390A,B,C,D,E,396A Sorter auto stapler staple failure, staple home problem or tamper home problem
301 Fuser web must be replaced
302 Copy cartridge (drum unit) must be replaced
501 Tray 1 must be rebuilt
502 Tray 2 must be rebuilt
503 Tray 3 must be rebuilt
504 Tray 4 must be rebuilt
505 HCF must be rebuilt
506 Bypass must be rebuilt
507 Duplex unit must be rebuilt
508 Replace black developer
509 Replace red developer
510 Replace green developer
512 Replace brown developer
513 Copy cartridge (drum unit) will need replacing soon
514 Fuser web will need replacing soon
515 DADF belt should be replaced
516 DADF feed rollers should be replaced
517 Replace exposure lamp
518 Replace suction filter
519 Replace ozone filter
520 Replace optics filter
521 Replace particle filter
522 Replace upper fuser roller
523 Replace fuser pawls
524 Replace pressure roller
525 Replace pressure roller pawls
900-905 Key operator calls

Xerox 5355

Код ошибки Описание
01-01 Frequency monitoring and zero cross problem
01-02 Interlock
01-03 AC power problem
01-04 Finisher interlock
01-05 24v problem
03-01 Optics to main board communication problem
03-02 Software reset problem
03-03 Could be punched holes in the lead edge of the original
03-04 Software problem
03-06 Low battery
03-07 NVM not initialized or is missing or defective
03-17 Communication problem between main board and finisher board
03-18 Initializes one NVM counter to agree to others
03-19 All three NVM counter to agree with others
03-20 Main board/interface board problems
03-21 Problem with RIC NVM
03-22 RIC modem problem
03-23 RIC real time clock failure.
03-25 RIC NVM problem or not initialized
03-27 NVM problem
03-28 Watchdog software problem
03-29 Microprocessor crystal not at correct frequency
03-30 No software response from finisher after 20 seconds have elapsed
06-01 Lens did not reach 1.1 position
06-02 1/2 rate scanner problem
06-03 Scan home problem
06-04 Scan home problem
06-05 Scan home problem
06-06 Scan encoder
06-07 Scan encoder
06-08 Scan drive boost
06-09 Scan encoder
06-11 Scan encoder pulse phases
06-12 Insufficient scan damping
07-01 Duplex tray not home during duplexing
07-02 Tray 2 not home when selected
07-13 Tray 2 height sensor problem
07-15 Tray 2 empty
07-16 Tray 1 door open
07-18 Tray 1 stack sensor
07-22 Tray 1 empty
07-26 Tray 1 bypass switch actuated too long
07-27 Tray 1 bypass switch deactuated too early
07-30 Paper in duplex
07-31 Paper in duplex
07-32 Duplex tray empty, when paper should be there
08-10 Paper did not reach tray 2 input tray sensor
08-11 Paper did not reach duplex input sensor
08-12 Paper did not reach tray 1
08-14 Paper did not leave tray 2 input sensor quickly enough
08-18 Trail edge did not reach tray 2 input sensor quickly enough
08-19 Trail edge did not reach tray 1 input sensor quickly enough
08-20 Paper in duplex
08-21 Paper in tray 2 input
08-22 Paper in tray 2 or duplex at wrong time
08-23 Paper at tray 1 input at wrong time
08-24 Paper in tray 1 at wrong time
08-28 Upper and lower nips problem
09-08 Low toner condition
09-12 Drum signals are out of range
09-13 Unstable drum patch readings
09-15 Patch is too dark
09-16 Patch is too light
09-17 Open toner container access cover
09-18 Low toner level
09-21 Low toner sensor disconnected
09-22 Low toner condition, even after machine has been theoretically, adding toner
10-02 Low fuser temperature
10-03 High fuser temperature
10-06 Paper did not reach out put switch
10-07 Paper stayed on output switch
10-10 Paper did not reach decurler sensor
10-11 Paper did not reach decurler sensor
10-12 Paper on decurler sensor
10-13 Paper did not reach duplex entry sensor in time
10-14 Paper did not reach duplex entry sensor in time
10-15 Paper on entry sensor at wrong time
10-17 Fuser temperature is too high and fuser relay has deactuated
12-01 Paper at finisher input sensor
12-02 Paper did not reach finisher
12-03 Paper reached finisher too soon
12-05 Paper at stapler
12-06 Paper at stapler
12-07 Paper did not reach stapler
12-08 Paper did not reach stapler
12-10 Complied motor not working properly
12-15 Eject motor problem and/or eject encoder
12-20 Stacker motor problem
12-21 Stacker interlock
12-22 Stacker bottom sensor
12-23 Stacker bottom sensor
12-24 Stacker bottom sensor senses full
12-25 Stack height sensor
12-26 Stack height sensor
12-27 Stack height sensor
12-30 Offset home sensor
12-31 Offset home sensor
12-32 OCT switch
12-35 Eject nip carriage
12-36 Eject cam interlock
12-37 Eject nip carriage open timing
12-38 Eject cam interlock
12-40 Tamper motor
12-41 Tamper home problem
12-42 Tamper home sensor
12-43 Staple load sensor
12-44 Tamper home sensor
12-45 Tamper home sensor
12-50 Low on staples
12-51 Stapler home sensor
12-52 Stapler home sensor
12-53 Eject cam interlock
33-37 Too few documents
55-01 rdh interlock switch open during use
55-04 Paper on bypass sensor
55-05 Paper at vacuum timing sensor
55-06 Paper on output sensor
55-10 No paper reached S31
55-20 Paper did not leave S31 at correct time
55-24 Set counter arm problem
55-25 Documents in input tray not detected
55-27 Lead edge did not reach S35 at correct time
55-2955-30 Trail edge did not reach S35 at correct time
55-31 S32, ADF registration sensor did not see paper at correct time
55-32 S32 did not see trail edge at correct time
55-33 S36 One too many documents
55-36 One too many documents
55-39 Hole count problem on document feeder belt
55-40 Document belt travel problem
55-41 Document belt mistracking or skewing
55-45 Paper at inverter sensor
55-47 Inverter sensor did not see paper lead edge at correct time
55-49 More than 50 sheets in input tray
55-50 Right side interlock
55-51 Left side interlock
55-55 Document on glass
93-93 NVM has to be initialized after new software installed

Xerox XC520, 540, 560, 580

Код ошибки Описание
H2 Fuser thermistor
H3 Fuser temperature too high. Must be reset in diagnostics
H4 Fuser temperature too low. Must be reset in diagnostics
L3 Scan problem
L4 Min motor drive problem
L8 Exposure lamp not lightning or not enough light reaching auto exposure sensor
P Paper did not feed

Xerox 5622

Code Description
A1-1 to A1-32 All indicate a paper path problem, etc. in the ADF
A2 ADF exit problems
A3 Irregular size documents
A5 ADF interlock
A6 ADF single sheet document reset
A7 Platen interlock
A8 ADF exit interlock
C1 Tray 1 jam
C2 Tray 2 jam
C3 Tray 3 jam
C6-1, C6-2 Jams related to duplex
C6-3 Registration sensor, re tray 1
C7-1, C7-2 HCF feed problems
C7-3 Tray 1 feed problem
C8 Paper stays in tray or duplex or HCF
C9 Bypass feed problem
E1-10 to E1-25 Internal jam
E1-6 Paper on registration sensor
E2 Reset signal happened. Might read E-2 something else
E3-30 to E4-14 Exit jam
E3-6 Exit jam
E4-10 to E4-14 Inverter sensor not actuated
E4-15 Inverter sensor
E4-40 to E4-45 Duplex entry sensor
E4-6 Inverter sensor
E5 Front door interlock
E6-1 Tray 1 interlock
E6-2 2 tray or duplex interlock
E6-3 HCF interlock
E7-2, E7-3 Duplex interlock
E8-6 to E8-15 Duplex entry sensor
F1-1 Sorter entry sensor
F1-6 Sorter exit sensor
F3 Paper size not available for sort/stack
F5 Sorter interlock
J1 Add toner
J3 Replace copy cartridge
J7 Replace copy cartridge
J8-1 Wrong copy cartridge installed
J8-2 Copy cartridge EEPROM
L6 Auditron or other counter problem
L8 Platen glass temperature is too high
L9 Communication problem between interimage erase/edge lamps and main board
U1-1 Main motor drive problem
U2-1 to U2-4 Scan home sensor
U3-1 Lens sensor
U4-1 Open fuser thermistor
U4-2 Fuser did not warm up properly
U4-3 Fuser temperature too high
U4-4 Fuser problem. Staying on too long
U4-6 High fuser temperature
U5-1 Sorter bin home switch not activated
U5-2 Sorter bin home switch stayed actuated
U5-3, U5-4 Sorter bin home switch
U6-1 ROM problem
U6-2 RAM problem
U6-3 Low battery
U6-4 Incorrect value in NVM. Reinitialize main board with code 20-96
U8-1 to U8-6 Problem with exposure lamp, lamp sensor, lamp board
 

There is a problem with the place to save images scanned in FTP scan.

Procedure

Print a Configuration Report and have the customer confirm that the Default File Destination or

Alternate File Destination settings listed on the last page of the report are correctly set in the

machine, especially the Login Name.

Have the customer perform the following:

1.

Log in to their FTP server from a PC on their network and using the Login Name and

Password specified in the machine.

2.

Create a Folder on the FTP server in the location that the machine should be transferring

files into and copy a file into the Folder. Then delete the file and folder. This will verify that

the machine’s User account has proper permissions on the FTP server.

3.

Have them verify that there is sufficient file space in the destination on the FTP server to

allow the machine to transfer files.

If the machine problem persists, then have the customer refer to the product’s System Admin-

istrator Guide to be sure that the machine is properly configured or have them contact the

Xerox Customer Support Center.

Status Indicator RAPs

016-579, 016-580

016-580 File Name Acquisition Failure RAP

A failure in acquiring a file name/folder on the FTP scan server.

Procedure

Print a Configuration Report and have the customer confirm that the Default File Destination or

Alternate File Destination settings listed on the last page of the report are correctly set in the

machine, especially the Login Name.

Have the customer perform the following:

1.

Log in to their FTP server from a PC on their network and using the Login Name and

Password specified in the machine.

2.

Create a Folder on the FTP server in the location that the machine should be transferring

files into and copy a file into the Folder. Then delete the file and folder. This will verify that

the machine’s User account has proper permissions on the FTP server.

3.

Have them verify that there is sufficient file space in the destination on the FTP server to

allow the machine to transfer files.

If the machine problem persists, then have the customer refer to the product’s System Admin-

istrator Guide to be sure that the machine is properly configured or have them contact the

Xerox Customer Support Center.

07/2011

2-216

BUS Updated 12/2011

Initial Issue

WorkCentre 5335 Family Service Documentation

  • #1

Hi. I’ve bought today xerox 560 with 016-405 error code.
Do you know how can i enter on service mode and delete this error?
I’ve Efi rip integrated

From Manual:
016-405
Cause] An error occurred in the certificate stored in the machine.
[Remedy] Initialize the certificate

Thanks a lot

  • #3

Maybe tell us how you did it so others with similar problems can see the answer?

  • #4

Yes,

First step enter in diagnostics mode:

Hold zero key for 5 seconds, continue holding zero + start key, passcode is 6789. To exit, hold zero + start key. There is a complete procedure for UI diagnostics in the 550/560 PWS edoc.

second step Delete All Certificates and Initialize Security Settings
Press the [Machine Status] button on the Control Panel. The Machine Status screen will be displayed on the Touch Screen.
Select the [Tools] tab on the Touch Screen.
Select [System Settings].
NOTE: If the System Settings option is not displayed, it is required to login as a System Administrator to complete this solution. See the Related Items below for additional information.
Select the [Common Service Settings] option from the Group section.
Select [Maintenance] from the Features section.
Select [Delete all Certificates/Initialize Settings].
NOTE: All certificates stored in the machine will be deleted and security settings associated with the certificates will be initialized.
Select [Start] to delete the certificates.
Select [Close].
If necessary, press the [Log In / Out] button on the Control Panel and then select [Logout] on the Touch Screen to exit the System Administrator mode.

Finish

Современные копировальные аппараты Xerox отличаются качество, надежностью и «быстрым» стартом. Также у них существует множество особенностей, которые отличают их от принтеров других производителей. Например, используется тефлоновый вал, а не термопленка.

Однако избегать различных поломок и ошибок пока не удается ни одному устройству. К самым частым неисправностям у принтеров Xerox относятся: залипание или повреждение датчика бумаги, повреждение роликов подачи, часто требуется перепрошивка программного обеспечения.

Если у вас возникнут вопросы насчет того, как исправить код ошибки копировального аппарата Xerox, то вы можете обратиться к специалистам нашего сервисного центра.

Основные коды ошибок копировальных аппаратов Xerox и способы их устранения:

  • Коды ошибок Xerox 1012, 1012(RE)
  • Коды ошибок Xerox 1020
  • Коды ошибок Xerox 1025
  • Коды ошибок Xerox 1035
  • Коды ошибок Xerox 1038
  • Коды ошибок Xerox 2830
  • Коды ошибок Xerox 5011, 5012, 5014
  • Коды ошибок Xerox 5016, 5017, 5316, 5317
  • Коды ошибок Xerox 5018, 5028
  • Коды ошибок Xerox 5312, 5313, 5314
  • Коды ошибок Xerox 5318, 5320, 5322
  • Коды ошибок Xerox 5328
  • Коды ошибок Xerox 5330
  • Коды ошибок Xerox 5340, 5343
  • Коды ошибок Xerox 5345
  • Коды ошибок Xerox 5350, 5352
  • Коды ошибок Xerox 5355
  • Коды ошибок Xerox 5622
  • Коды ошибок Xerox XC520, 540, 560, 580

Xerox 1012, 1012(RE)

Код ошибки Описание
E1 Jam between paper feed and fuser
E3 Jam in fuser
E5 Clam shell open
E6 Paper feed section cover is open
J1 Toner cartridge near empty
J3 Drum cartridge not seated properly
J7 Waste toner full (replace drum cartridge)
L6 Key counter out
L8 Exposure area overheat
U1 No clock pulse (drive problem)
U2 Scan problem
U3 Lens/mirror problem (RE model only)
U4 Heat problem
U8 Exposure lamp control circuit problem
E1 Jam between paper feed and fuser
E3 Jam in fuser
E5 Clam shell open
E6 Paper feed section cover is open
J1 Toner cartridge near empty
J3 Drum cartridge not seated properly
J7 Waste toner full (replace drum cartridge)
L6 Key counter out
L8 Exposure area overheat
U1 No clock pulse (drive problem)
U2 Scan problem
U3 Lens/mirror problem (RE model only)
U4 Heat problem
U8 Exposure lamp control circuit problem

Xerox 1020

Код ошибки Описание
LL Probable bad heater lamp

Xerox 1025

Код ошибки Описание
A1 DF jam
C1 PF jam cass. 1
C2 PF jam cass. 2
C3 PF jam cass. 3
C9 Bypass jam
E1-1 Paper jam before exit switch
E1-2 Paper jam
E1-5 Paper jam
E1-6 Paper jam
E3-3 Paper jam at exit switch
E3-4 Paper jam at exit switch
E5 Front door open
F1 Collator jam
F5 Collator interlock
F8 No power to collator
F9 Collator bin home switch
J7 250 copies since toner waste was full
L5 Original cass. not present after clearing interrupt
L6 Key counter
L8 Platen glass too hot
U1 Main motor clock pulse
U2 Scan problem
U3-1 Lens problem
U4-1 Open thermistor
U4-2 Low temperature
U4-4 Temperature
U4-5 Main PWB
U6-1 Main PWB
U6-2 Main PWB
U6-3 Main board battery
U6-4 Initialization
U8 Exposure lamp

Xerox 1035

Код ошибки Описание
A9 Scanner location
C1 Paper feed — upper cassette
C2 Paper feed — lower cassette
C9 Bypass jam
E5 Clam shell is open
L6 Key counter
U1 Off/On
U2 Optics
U4 Low fuser temperature

Xerox 1038

Код ошибки Описание
A1 DF jam
C1 PF jam cass. 1
C2 PF jam cass. 2
C3 PF jam cass. 3
C9 Bypass jam
E1-1 Paper jam before exit switch
E1-2 Paper jam
E1-5 Paper jam
E1-6 Paper jam
E3-3 Paper jam at exit switch
E3-4 Paper jam at exit switch
E5 Front door open
F1 Collator jam
F5 Collator interlock
F8 No power to collator
F9 Collator bin home switch
J7 250 copies since toner waste was full
L5 Original cass. not present after clearing interrupt
L6 Key counter
L8 Platen glass too hot
U1 Main motor clock pulse
U2 Scan problem
U3-1 Lens problem
U4-1 Open thermistor
U4-2 Low temperature
U4-4 Temperature
U4-5 Main PWB
U6-1 Main PWB
U6-2 Main PWB
U6-3 Main board battery
U6-4 Initialization
U8 Exposure lamp

Xerox 2830

Код ошибки Описание
A9 Scanner location
C1 Paper feed — upper cassette
C2 Paper feed — lower cassette
C9 Bypass jam
E5 Clam shell is open
E5 Clam shell open
L6 Key counter
U1 Off/On
U2 Optics
U4 Low fuser temperature

Xerox 5011, 5012, 5014

Код ошибки Описание
C8 Bypass jam/no paper
C9 Bypass jam
E1 Jam
E3 Fuser jam
E5 Clamshell open
E6 PF section cover open
J1 Toner cartridge amost empty
J3 Copy cart (drum unit) missing/not seated right
J7 Copy cartridge has run 18,000 copies
J8 Copy cartridge. Improperly seated or possible only one of two fuses in the cartridge blew
L6 Key counter
L8 Exposure glass too hot
U1 Drive problem
U2 Scan problem
U3 Lens or mirror drive problem
U4 Fuser problem. Heat lamp, thermoswitch, SSR, thermistor
U6 Battery on main board
U8 Exposure lamp or exposure lamp circuit

Xerox 5016, 5017, 5316, 5317

Code Description
A1-1 Document feeder feed jam
A1-2 Document feeder belt jam
A2-1 Document feeder exit jam
A2-2 Duplex jam
A3 DAD interlock
A5 Duplex and DAD right side interlock
A6 Copier jams after
A9 Document feed belt drive motor
C1-3 Top cassette misfeed
C2-3 Middle cassette misfeed
C3-3 Bottom cassette misfeed
C9-3 Bypass misfeed
E1-11 to E1-14 Paper jam in machine. Did not reach exit switch soon enough
E1-6 Paper path jam
E3-31 to E3-34 Exit switch jam
E3-6 Fuser jam
E5 Front door interlock
E6 Right side interlock or TTM interlock
F1 Sorter jam
F5 Sorter interlock
F8 Sorter board to copier main board communication problem
F9 Sorter bins

Xerox 5018, 5028

Code Description
A1 Document is ADF
A1-8 Main board received reset signal
A2 ADF jams
A6, A7 ADF jams
A9 ADF jams
C1 — C4 Feed jam
C5-1 to C5-4 Jams in various areas
C5-2 Jams in various areas
C5-3 Jams in various areas
C5-4 Duplex jam
E0 Machine has reset
E1 Jam
E1-E0 Registration jam
E1-E5 Clamshell interlock
E1-E6 Right side interlock
E1-E7 Two tray interlock
E1-E8 Sorter interlock
E1-E9 Copy cartridge interlock
E2 Reset signal happened
E3 Jam
E4 Exit jam
E4-10 Exit jam
E4-5 Clamshell interlock
E4-6 Right side interlock
E4-7 Two tray interlock. Duplex interlock
E4-8 Sorter interlock
E4-9 Copy cartridge interlock
E5 Clamshell interlock
E6 Right side interlock
E7 Duplex interlock
E9 Copy cartridge interlock
F3-1 Sorter bin home switch
F3-2 Sorter cam switch
F3-3 Sorter cam switch
J1-1 Add toner
J1-2 Temporary low toner signal
J2-0 Replace copy cartridge
L2 2000 copies left on copy cartridge
L3 ADF to machine communication problem
L4 (flashing) 1000 copies left on fuser web
rr Bad EPROM on main board
U0 Main board
U2 Scan problem
U2-1 Scan home
U3-00 Cam drive problem
U3-01 Cam movement slow
U3-04 Main board to duplex communication
U3-09 Cam problem
U3-12 Jogger problem
U3-19 Cam problem
U3-21 Cam problem
U3-23 Cam problem
U3-29 Cam problem
U3-32 Cam problem
U3-34 Cam problem
U3-39 Cam problem
U3-43 Cam problem
U3-45 Cam problem
U3-49 Cam problem
U3-54 Cam problem
U3-56 Cam problem
U3-59 Cam problem
U4-1 Fuser problem. Long warm up
U4-2 Low fuser temperature after warm up
U4-3 High fuser temperature
U4-4 Open fuser thermistor
U4-6 Replace fuser web
U4-7 Thermistor signal problem
U7-1 Copy cartridge belt drive problem
U9-3 Exposure lamp problem
U9-4 Toner motor
U9-5 Problem in warm up

Xerox 5312, 5313, 5314

Код ошибки Описание
C1 Upper paper feed problem. Did not reach feed sensor
C2 Lower paper feed problem. Did not reach feed sensor
E1 Exit jam. Paper did not reach exit sensor
E3 Exit jam. Paper still on exit sensor
J1 Add toner
J3 Copy cartridge (drum unit) not installed
J7 Copy cartridge (drum unit) must be replaced
J8 Copy cartridge (drum unit) problem
L6 Problem with an accessory. Installed but not initialized
U1 Drive problem. Main motor, gear etc.
U2 Scan problem
U3 Main board dip switches wrong. Lens drive problem
U4 Fuser problem. Heat lamp, thermal switch, overheat, thermistor.
U6 EPROM error
U8 Auto exposure sensor. No exposure lamp or weak lamp

Xerox 5318, 5320, 5322

Code Description
A1-11 Original ready switch
A1-12 Feed sensor
A1-1 to A1-32 All indicate a paper path problem, etc. in the ADF
A1-21 Original ready switch and document registration sensor or both the document feed sensor and document registration sensor
A1-22 ADF registration sensor
A1-23 Original did not reach ADF registration sensor quickly enough
A1-24 ADF sensor stuck down too long
A1-25 ADF sensor actuated at the wrong time during single sheet feed
A1-26 ADF sensor not actuated quickly enough in sheet feed mode
A1-31 In reverse, ADF sensor is not actuated soon enough
A1-32 In reverse, ADF sensor is actuated too long
A2 ADF exit problems
A2-1 Original ready sensor and ADF exit switch are actuated or ADF feed in sensor and ADF exit switch are both actuated
A2-2 ADF exit switch
A2-3 ADF exit switch is not actuated on time
A3 Irregular size documents
A3-1 Wrong size original sensed in 1:1 mode
A3-2 Wrong size original sensed in the 2:1 mode
A5 ADF interlock
A5 ADF interlock
A6 ADF single sheet document reset.
A6-1 Reset original
A6-2 Reset sheet feeder
A7 Document cover interlock
A8 ADF exit interlock
C1 Tray 1 jam
C1-2 Paper feed problem in tray 1
C1-3 Paper does not reach registration
C2 Tray 2 jam
C3 Tray 3 jam
C3-1 Paper feed problem from tray 3
C3-2 Paper feed problem from tray 3
C3-3 Paper feed problem from tray 1
C6-1 Duplex paper feed problem
C6-2 Duplex and/or tray 1 paper feed problem
C6-3 Paper feed problem from tray 1
C7-1 Paper feed problem from HCF
C7-2 Paper feed problem from HCF on tray 1
C7-3 Paper feed problem from tray 1
C8 Paper stays in tray or duplex or HCF
C8-1 Paper on tray 1 feed sensor
C8-2 Paper on tray 2 feed sensor
C8-3 Paper on tray 3 feed sensor
C8-4 Paper on HCF feed sensor
C8-5 Paper in duplex section
C9 Bypass feed problem
C9-3 Paper from bypass did not reach registration sensor quickly enough
E1-10 to E1-25 Internal jam
E1-6 Paper on registration sensor
E2 Reset signal happened. Might read E-2 something else.
E3-30 to E4-14 Exit jam
E3-30 to E3-35 Exit switch actuated too long
E3-6 Exit jam
E3-6 Paper on exit switch
E4-10 to E4-14 Inverter sensor not actuated.
E4-10 to E4-45 Paper did not reach inverter switch soon enough
E4-15 Inverter sensor
E4-40 to E4-45 Duplex entry sensor
E4-6 Paper on inverter switch
E4-6 Inverter sensor
E5 Front door interlock
E6-1 Tray 1 interlock
E6-2 2 tray or duplex interlock
E6-3 HCF interlock
E7-2 Duplex inverter interlock
E7-3 Duplex interlock
E8-10 to E8-15 Paper on duplex feed sensor is not actuated soon enough
E8-6 Paper in duplex
E8-6 to E8-15 Duplex entry sensor
F1-1 Paper did not reach sorter
F1-2 Paper stayed on sorter feed sensor
F1-6 Sorter exit sensor
F3 Paper size not available for sort/stack
F5 Sorter interlock
H2-1 Communication problem between main board and duplex board
H2-2 Side guard sensor problem
H3-1 Communication problem between main board and HCF
H3-2 Upper limit sensor problem on HCF
H6-1 ADF size sensor
H6-2 ADF nudgeer sensor
H6-3 Belt drive motor does not have 24 volts. Black toner is empty, but 100 copies have been run without changing toner
J1 Black toner is empty, but 100 copies have been run without changing toner
J3 Replace copy cartridge
J3 No copy cartridge (drum unit)
J7 Copy cartrige must be replaced
J8-1 Wrong copy cartridge installed
J8-2 Copy cartridge EEPROM must be changed
L6 Auditron or other counter problem
L6 Key counter not installed
L8 Platen glass temperature is too high
L9 Communication problem between interimage erase/edge lamps and main board
U1-1 Main motor drive problem
U2-1 Scan home problem
U2-1 to U2-4 Scan home sensor
U2-2 Scan home problem or optics problem
U2-3, U2-4 Scan home problem
U3-1 Lens sensor problem
U4-1 Fuser thermistor open
U4-2 Fuser did not warm up properly
U4-3 Fuser temperature too high
U4-4 Fuser problem. Staying on too long
U4-6 High fuser temperature
U5-1 Sorter bin home switch not activated
U5-2 Sorter bin home switch stayed actuated
U5-3 Sorter bin home switch
U5-4 Sorter bin home switch
U6-1 ROM problem
U6-2 RAM problem
U6-3 Low battery
U6-4 Incorrect value in NVM. Reinitialize main board with code 20-96
U8-1 Exposure lamp problem
U8-2 Communication problem main board and exposure board
U8-3 Exposure lamp or exposure lamp board problem
U8-4 to U8-6 Problem with exposure lamp, lamp sensor, lamp board

Xerox 5328

Code Description
A1 Document in ADF
A1-8 Main board received reset signal
A2 ADF jams
A6 ADF registration jam
A7 ADF interlock
A9 Tray 1 jam
C1 Tray 2 jam
C2 Tray 3 jam
C3 Bypass feed jams
C4 Machine has reset
E1 Jam
E1-5 Clamshell interlock
E1-6 Right side interlock
E1-7 Two tray interlock, or duplex interlock
E1-8 Sorter interlock
E1-9 Copy cartridge interlock
E1 or E1-0 Registration jam
E2 Reset signal happened
E3 Jam in transfer area
E4 Exit jam
E4-0 Exit jam
E4-5 Clamshell interlock
E4-6 Right side interlock
E4-7 Two tray interlock
E4-8 Sorter interlock
E4-9 Copy cartridge interlock
E5 Clamshell interlock
E6 Right side interlock
E9 Copy cartridge interlock
F3-1 Sorter bin home switch
F3-2 Sorter cam switch
F3-3 Sorter cam switch
F5 Sorter interlock
J1-1 Add toner
J1-2 Temporary low toner signal
J2-1, J2-2 Replace copy cartridge
J5, J6 ADF to machine communications problem
L2 2000 copies left on cartridge
L3 ADF to machine communications problem
L4 (flashing) 1000 copier left on fuser web
L6 Auditron or other counter problem
LL Main board. Try simulation 1.1 to initialize
rc Wrong operation panel installed
rr Bad EPROM on main board. Try 1.1
U0 Main board
U2 Scan problem
U2-1 Scan home
U2-2 Scan home or scan encoder
U2-4 Scan home or scan dual page sensor
U2-7 Scan home
U4-1 Fuser problem. Long warm up
U4-2 Low fuser temperature after warm up
U4-3 High fuser temperature
U4-4 Open fuser thermistor
U4-6 Replace fuser web.
U4-7 Thermistor signal problem
U7-1 Copy cartridge belt drive problem
U9-3 Exposure lamp problem
U9-4 Toner motor
U9-5 Problem in warm-up

Xerox 5330

Code Description
A1-1 to A1-32 All indicate a paper path problem, etc. in the ADF.
A2 ADF exit problems
A3 Irregular size documents
A5 ADF interlock
A6 ADF single sheet document reset.
A7 Platen interlock
A8 ADF exit interlock
C1 Tray 1 jam
C2 Tray 2 jam
C3 Tray 3 jam
C6-1, C6-2 Jams related to duplex
C6-3 Registration sensor, re tray 1
C7-1, C7-2 HCF feed problems
C7-3 Tray 1 feed problem
C8 Paper stays in tray or duplex or HCF
C9 Bypass feed problem
E1-10 to E1-25 Internal jam
E1-6 Paper on registration sensor
E2 Reset signal happened. Might read E-2 something else.
E3-30 to E4-14 Exit jam
E3-6 Exit jam
E4-10 to E4-14 Inverter sensor not actuated.
E4-15 Inverter sensor
E4-40 to E4-45 Duplex entry sensor
E4-6 Inverter sensor
E5 Front door interlock
E6-1 Tray 1 interlock
E6-2 2 tray or duplex interlock
E6-3 HCF interlock
E7-2, E7-3 Duplex interlock
E8-6 to E8-15 Duplex entry sensor
F1-1 Sorter entry sensor
F1-6 Sorter exit sensor
F3 Paper size not available for sort/stack
F5 Sorter interlock
J1 Add toner
J3 Replace copy cartridge
J7 Replace copy cartridge
J8-1 Wrong copy cartridge installed
J8-2 Copy cartridge EEPROM
L6 Auditron or other counter problem
L8 Platen glass temperature is too high
L9 Communication problem between interimage erase/edge lamps and main board
U1-1 Main motor drive problem
U2-1 to U2-4 Scan home sensor
U3-1 Lens sensor
U4-1 Open fuser thermistor
U4-2 Fuser did not warm up properly
U4-3 Fuser temperature too high
U4-4 Fuser problem. Staying on too long
U4-6 High fuser temperature
U5-1 Sorter bin home switch not activated
U5-2 Sorter bin home switch stayed actuated
U5-3 Sorter bin home switch
U5-4 Sorter bin home switch
U6-1 ROM problem
U6-2 RAM problem
U6-3 Low battery
U6-4 Incorrect value in NVM. Reinitialize main board with code 20-96
U8-1 to U8-6 Problem with exposure lamp, lamp sensor, lamp board

Xerox 5340, 5343

Code Description
00-009; 030 to 033 A door was opened while paper was being fed
00-047 Paper in duplex
00-1 Auditron
00-2 Diagnostic error
00-3 Faults error
00-4 Ric error
00-5 Job manager system error
00-6 LLM interface
00-7 Standby error
00-8 Communications error
00-9 Xerographic error
01-300 Front interlock
01-310 Right upper interlock
01-315 Left upper interlock
01-320 Left lower interlock
01-325 Fuser interlock
02-910 Key counter missing
02-920 Wrong combination of accessories
03-321, 322, 326, 327 LLM to ISIL communications problems
03-328 IOT communications problem with duplex or tray 4
03-330 IOT communications problems with HCF
03-335, 03-336 LLM communications problems with edit
03-340 NVM memory
03-341, 03-347 Communications problems between IOT and sorter
03-350, 03-354 Communications problem with LLM and user interface
03-363, 03-364 Communications problem between LLM & optics
03-370, 03-373 Communications problem between LLM & DADF
03-380, 384  
03-416, 03-422 RAM memory problem
03-424, 426 NVM memory problem
03-430, 432 Billing problem
03-439 GRAIB communications problem
03-440 RIC communications problem
03-441 RIC NVM problem
03-442 Modem
03-443, 03-458 RIC problems
03-460 Serial communications processor problem
04-300 Main motor or drive problem
05-100, 05-108 DADF registration sensor
05-110 DADF exit sensor
05-115, 120 DADF jams
05-305 DADF document drive
05-310, 312 DADF document sensor
05-316 DADF registration sensor jam
05-325 DADF exit sensor
05-335, 341, 345 DADF interlock switches
06-300, 06-310 Scan problems
06-315 Scan drive
06-320A, 320B, 320C, 325 Scan problem
06-330 Lens drive
06-340 Exposure control problem
06-342 LLM CPU problem
06-344, 06-350 Exposure cvontrol problem
06-352 IOT CPU problem
07-300, 315, 330, 345 Tray faults
07-360, 07-370 HCF problems
07-375, 380A, 380B Duplex problems
08-100, 08-110 Feed problems. Lead edge of copy paper is late getting to feed sensor of tray 1
08-115, 08-162 Feed problem. Lead edge of copy paper is late getting to registration sensor
08-165 Paper jam at registration sensor
08-310, 08-370 Paper at a sensor when power is turned on
08-330 DADF nudger sensor
08-380 Registration side to side problem with home position
08-390 Nip
09-300 Copy cartridge finished (drum unit)
09-310 Add black toner Add color toner
09-320 Add color toner
09-330 Wrong copy cartridge (wrong drum unit)
09-340 Drum cartridge not installed properly
09-350 Waste toner full
100 A fault has occurred
10-100 Exit jam
10-105 Exit jam
10-110 Vertical sensor jam
10-120, 122, 125 Duplex jam
10-150, 155 Too much or not enough paper in duplex tray
10-300 Fuser thermistor
10-302 Low fuser temperature
10-304 Bad fuser temp
10-308 High fuser temperature or open thermistor
10-310 High fuser temperature
10-312 Fuser not up to temperature after energy save
10-314 Fuser problem
10-320 Fuser web finished
10-330, 335, 340 Exit switch, vertical sensor switch actuated when power is turned on
11-100, 11-116 Sorter jam
11-150, 11-176 Sorter auto stapler jam
11-310, 314, 316 Sorter interlock
11-325A, B, C, D, E, F, G Sorter index
11-352, 354, 356 Sorter auto stapler interlocks
11-365A, B, C, D, E Sorter auto stapler bin
11-370, 371, 372A, 373A, 373B, 374 Sorter auto stapler staple failure, staple home problem or tamper home problem
11-385A, 385B, 390A,B,C,D,E, 396A Sorter auto stapler staple failure, staple home problem or tamper home problem
301 Fuser web must be replaced
302 Copy cartridge (drum unit) must be replaced
501 Tray 1 must be rebuilt
502 Tray 2 must be rebuilt
503 Tray 3 must be rebuilt
504 Tray 4 must be rebuilt
505 HCF must be rebuilt
506 Bypass must be rebuilt
507 Duplex unit must be rebuilt
508 Replace black developer
509 Replace red developer
510 Replace green developer
512 Replace brown developer
513 Copy cartridge (drum unit) will need replacing soon
514 Fuser web will need replacing soon
515 DADF belt should be replaced
516 DADF feed rollers should be replaced
517 Replace exposure lamp
518 Replace suction filter
519 Replace ozone filter
520 Replace optics filter
521 Replace particle filter
522 Replace upper fuser roller
523 Replace fuser pawls
524 Replace pressure roller
525 Replace pressure roller pawls
900-905 Key operator calls

Xerox 5345

Код ошибки Описание
01-01 Frequency monitoring and zero cross problem
01-02 Interlock
01-03 AC power problem
01-04 Finisher interlock
01-05 24v problem
03-01 Optics to main board communication problem
03-02 Software reset problem
03-03 Could be punched holes in the lead edge of the original
03-04 Software problem
03-06 Low battery
03-07 NVM not initialized or is missing or defective
03-17 Communication problem between main board and finisher board
03-18 Initializes one NVM counter to agree to others
03-19 All three NVM counter to agree with others
03-20 Main board/interface board problems
03-21 Problem with RIC NVM
03-22 RIC modem problem
03-23 RIC real time clock failure.
03-25 RIC NVM problem or not initialized
03-27 NVM problem
03-28 Watchdog software problem
03-29 Microprocessor crystal not at correct frequency
03-30 No software response from finisher after 20 seconds have elapsed
06-01 Lens did not reach 1.1 position
06-02 1/2 rate scanner problem
06-03 Scan home problem
06-04 Scan home problem
06-05 Scan home problem
06-06 Scan encoder
06-07 Scan encoder
06-08 Scan drive boost
06-09 Scan encoder
06-11 Scan encoder pulse phases
06-12 Insufficient scan damping
07-01 Duplex tray not home during duplexing
07-02 Tray 2 not home when selected
07-13 Tray 2 height sensor problem
07-15 Tray 2 empty
07-16 Tray 1 door open
07-18 Tray 1 stack sensor
07-22 Tray 1 empty
07-26 Tray 1 bypass switch actuated too long
07-27 Tray 1 bypass switch deactuated too early
07-30 Paper in duplex
07-31 Paper in duplex
07-32 Duplex tray empty, when paper should be there
08-10 Paper did not reach tray 2 input tray sensor
08-11 Paper did not reach duplex input sensor
08-12 Paper did not reach tray 1
08-14 Paper did not leave tray 2 input sensor quickly enough
08-18 Trail edge did not reach tray 2 input sensor quickly enough
08-19 Trail edge did not reach tray 1 input sensor quickly enough
08-20 Paper in duplex
08-21 Paper in tray 2 input
08-22 Paper in tray 2 or duplex at wrong time
08-23 Paper at tray 1 input at wrong time
08-24 Paper in tray 1 at wrong time
08-28 Upper and lower nips problem
09-08 Low toner condition
09-12 Drum signals are out of range
09-13 Unstable drum patch readings
09-15 Patch is too dark
09-16 Patch is too light
09-17 Open toner container access cover
09-18 Low toner level
09-21 Low toner sensor disconnected
09-22 Low toner condition, even after machine has been theoretically, adding toner
10-02 Low fuser temperature
10-03 High fuser temperature
10-06 Paper did not reach out put switch
10-07 Paper stayed on output switch
10-10 Paper did not reach decurler sensor
10-11 Paper did not reach decurler sensor
10-12 Paper on decurler sensor
10-13 Paper did not reach duplex entry sensor in time
10-14 Paper did not reach duplex entry sensor in time
10-15 Paper on entry sensor at wrong time
10-17 Fuser temperature is too high and fuser relay has deactuated
12-01 Paper at finisher input sensor
12-02 Paper did not reach finisher
12-03 Paper reached finisher too soon
12-05 Paper at stapler
12-06 Paper at stapler
12-07 Paper did not reach stapler
12-08 Paper did not reach stapler
12-10 Complied motor not working properly
12-15 Eject motor problem and/or eject encoder
12-20 Stacker motor problem
12-21 Stacker interlock
12-22 Stacker bottom sensor
12-23 Stacker bottom sensor
12-24 Stacker bottom sensor senses full
12-25 Stack height sensor
12-26 Stack height sensor
12-27 Stack height sensor
12-30 Offset home sensor
12-31 Offset home sensor
12-32 OCT switch
12-35 Eject nip carriage
12-36 Eject cam interlock
12-37 Eject nip carriage open timing
12-38 Eject cam interlock
12-40 Tamper motor
12-41 Tamper home problem
12-42 Tamper home sensor
12-43 Staple load sensor
12-44 Tamper home sensor
12-45 Tamper home sensor
12-50 Low on staples
12-51 Stapler home sensor
12-52 Stapler home sensor
12-53 Eject cam interlock
33-37 Too few documents
55-01 RDH interlock switch open during use
55-04 Paper on bypass sensor
55-05 Paper at vacuum timing sensor
55-06 Paper on output sensor
55-10 No paper reached S31
55-20 Paper did not leave S31 at correct time
55-24 Set counter arm problem
55-25 Documents in input tray not detected
55-27 Lead edge did not reach S35 at correct time
55-2955-30 Trail edge did not reach S35 at correct time
55-31 S32, ADF registration sensor did not see paper at correct time
55-32 S32 did not see trail edge at correct time
55-33 S36 One too many documents
55-36 One too many documents
55-39 Hole count problem on document feeder belt
55-40 Document belt travel problem
55-41 Document belt mistracking or skewing
55-45 Paper at inverter sensor
55-47 Inverter sensor did not see paper lead edge at correct time
55-49 More than 50 sheets in input tray
55-50 Right side interlock
55-51 Left side interlock
55-55 Document on glass
93-93 NVM has to be initialized after new software installed

Xerox 5350, 5352

Code Description
00-009, 030, 031, 032, 033 A door was opened while paper was being fed
00-047 Paper in duplex
00-1 Auditron
00-2 Diagnostic error
00-3 Faults error
00-4 Ric error
00-5 Job manager system error
00-6 LLM interface
00-7 Standby error
00-8 Communications error
00-9 Xerographic error
01-300 Front interlock
01-310 Right upper interlock
01-315 Left upper interlock
01-320 Left lower interlock
01-325 Fuser interlock
02-910 Key counter missing
02-920 Wrong combination of accessories
03-321, 322, 326, 327 LLM to ISIL communications problems
03-328 IOT communications problem with duplex or tray 4
03-330 IOT communications problems with HCF
03-335, 336 LLM communications problems with edit
03-340 NVM memory
03-341-347 Communications problems between IOT and sorter
03-350-354 Communications problem with LLM and user interface
03-363, 364 Communications problem between LLM & optics
03-370-03-373 Communications problem between LLM & DADF
03-380, 384  
03-416-422 RAM memory problem
03-424, 426 NVM memory problem
03-430, 432 Billing problem
03-439 GRAIB communications problem
03-440 RIC communications problem
03-441 RIC NVM problem
03-442 Modem
03-443-458 RIC problems
03-460 Serial communications processor problem
04-300 Main motor or drive problem
05-100-108 DADF registration sensor
05-110 DADF exit sensor
05-115, 120 DADF jams
05-305 DADF document drive
05-310, 312 DADF document sensor
05-316 DADF registration sensor jam
05-325 DADF exit sensor
05-335, 341, 345 DADF interlock switches
06-300-310 Scan problems
06-315 Scan drive
06-320A, 320B, 320C, 325 Scan problem
06-330 Lens drive
06-340 Exposure control problem
06-342 LLM CPU problem
06-344-350 Exposure cvontrol problem
06-352 IOT CPU problem
07-300, 315, 330, 345 Tray faults
07-360-370 HCF problems
07-375, 380A, 380B Duplex problems
08-100-110 Feed problems. Lead edge of copy paper is late getting to feed sensor of tray 1
08-115-162 Feed problem. Lead edge of copy paper is late getting to registration sensor
08-165 Paper jam at registration sensor
08-310-370 Paper at a sensor when power is turned on
08-330 DADF nudger sensor
08-380 Registration side to side problem with home position
08-390 Nip
09-300 Copy cartridge finished (drum unit)
09-310 Add black toner Add color toner
09-320 Add color toner
09-330 Wrong copy cartridge (wrong drum unit)
09-340 Drum cartridge not installed properly
09-350 Waste toner full
100 A fault has occurred
10-100 Exit jam
10-105 Exit jam
10-110 Vertical sensor jam
10-120, 122, 125 Duplex jam
10-150, 155 Too much or not enough paper in duplex tray
10-300 Fuser thermistor
10-302 Low fuser temperature
10-304 Bad fuser temp
10-308 High fuser temperature or open thermistor
10-310 High fuser temperature
10-312 Fuser not up to temperature after energy save
10-314 Fuser problem
10-320 Fuser web finished
10-330, 335, 340 Exit switch, vertical sensor switch actuated when power is turned on
11-100-116 Sorter jam
11-150-176 Sorter auto stapler jam
11-310, 314, 316 Sorter interlock
11-325A,B,C,D,E,F,G Sorter index
11-352, 354, 356 Sorter auto stapler interlocks
11-365A,B,C,D,E Sorter auto stapler bin
11-370,371,372A,373A,373B,374 Sorter auto stapler staple failure, staple home problem or tamper home problem
11-385A,385B,390A,B,C,D,E,396A Sorter auto stapler staple failure, staple home problem or tamper home problem
301 Fuser web must be replaced
302 Copy cartridge (drum unit) must be replaced
501 Tray 1 must be rebuilt
502 Tray 2 must be rebuilt
503 Tray 3 must be rebuilt
504 Tray 4 must be rebuilt
505 HCF must be rebuilt
506 Bypass must be rebuilt
507 Duplex unit must be rebuilt
508 Replace black developer
509 Replace red developer
510 Replace green developer
512 Replace brown developer
513 Copy cartridge (drum unit) will need replacing soon
514 Fuser web will need replacing soon
515 DADF belt should be replaced
516 DADF feed rollers should be replaced
517 Replace exposure lamp
518 Replace suction filter
519 Replace ozone filter
520 Replace optics filter
521 Replace particle filter
522 Replace upper fuser roller
523 Replace fuser pawls
524 Replace pressure roller
525 Replace pressure roller pawls
900-905 Key operator calls

Xerox 5355

Код ошибки Описание
01-01 Frequency monitoring and zero cross problem
01-02 Interlock
01-03 AC power problem
01-04 Finisher interlock
01-05 24v problem
03-01 Optics to main board communication problem
03-02 Software reset problem
03-03 Could be punched holes in the lead edge of the original
03-04 Software problem
03-06 Low battery
03-07 NVM not initialized or is missing or defective
03-17 Communication problem between main board and finisher board
03-18 Initializes one NVM counter to agree to others
03-19 All three NVM counter to agree with others
03-20 Main board/interface board problems
03-21 Problem with RIC NVM
03-22 RIC modem problem
03-23 RIC real time clock failure.
03-25 RIC NVM problem or not initialized
03-27 NVM problem
03-28 Watchdog software problem
03-29 Microprocessor crystal not at correct frequency
03-30 No software response from finisher after 20 seconds have elapsed
06-01 Lens did not reach 1.1 position
06-02 1/2 rate scanner problem
06-03 Scan home problem
06-04 Scan home problem
06-05 Scan home problem
06-06 Scan encoder
06-07 Scan encoder
06-08 Scan drive boost
06-09 Scan encoder
06-11 Scan encoder pulse phases
06-12 Insufficient scan damping
07-01 Duplex tray not home during duplexing
07-02 Tray 2 not home when selected
07-13 Tray 2 height sensor problem
07-15 Tray 2 empty
07-16 Tray 1 door open
07-18 Tray 1 stack sensor
07-22 Tray 1 empty
07-26 Tray 1 bypass switch actuated too long
07-27 Tray 1 bypass switch deactuated too early
07-30 Paper in duplex
07-31 Paper in duplex
07-32 Duplex tray empty, when paper should be there
08-10 Paper did not reach tray 2 input tray sensor
08-11 Paper did not reach duplex input sensor
08-12 Paper did not reach tray 1
08-14 Paper did not leave tray 2 input sensor quickly enough
08-18 Trail edge did not reach tray 2 input sensor quickly enough
08-19 Trail edge did not reach tray 1 input sensor quickly enough
08-20 Paper in duplex
08-21 Paper in tray 2 input
08-22 Paper in tray 2 or duplex at wrong time
08-23 Paper at tray 1 input at wrong time
08-24 Paper in tray 1 at wrong time
08-28 Upper and lower nips problem
09-08 Low toner condition
09-12 Drum signals are out of range
09-13 Unstable drum patch readings
09-15 Patch is too dark
09-16 Patch is too light
09-17 Open toner container access cover
09-18 Low toner level
09-21 Low toner sensor disconnected
09-22 Low toner condition, even after machine has been theoretically, adding toner
10-02 Low fuser temperature
10-03 High fuser temperature
10-06 Paper did not reach out put switch
10-07 Paper stayed on output switch
10-10 Paper did not reach decurler sensor
10-11 Paper did not reach decurler sensor
10-12 Paper on decurler sensor
10-13 Paper did not reach duplex entry sensor in time
10-14 Paper did not reach duplex entry sensor in time
10-15 Paper on entry sensor at wrong time
10-17 Fuser temperature is too high and fuser relay has deactuated
12-01 Paper at finisher input sensor
12-02 Paper did not reach finisher
12-03 Paper reached finisher too soon
12-05 Paper at stapler
12-06 Paper at stapler
12-07 Paper did not reach stapler
12-08 Paper did not reach stapler
12-10 Complied motor not working properly
12-15 Eject motor problem and/or eject encoder
12-20 Stacker motor problem
12-21 Stacker interlock
12-22 Stacker bottom sensor
12-23 Stacker bottom sensor
12-24 Stacker bottom sensor senses full
12-25 Stack height sensor
12-26 Stack height sensor
12-27 Stack height sensor
12-30 Offset home sensor
12-31 Offset home sensor
12-32 OCT switch
12-35 Eject nip carriage
12-36 Eject cam interlock
12-37 Eject nip carriage open timing
12-38 Eject cam interlock
12-40 Tamper motor
12-41 Tamper home problem
12-42 Tamper home sensor
12-43 Staple load sensor
12-44 Tamper home sensor
12-45 Tamper home sensor
12-50 Low on staples
12-51 Stapler home sensor
12-52 Stapler home sensor
12-53 Eject cam interlock
33-37 Too few documents
55-01 rdh interlock switch open during use
55-04 Paper on bypass sensor
55-05 Paper at vacuum timing sensor
55-06 Paper on output sensor
55-10 No paper reached S31
55-20 Paper did not leave S31 at correct time
55-24 Set counter arm problem
55-25 Documents in input tray not detected
55-27 Lead edge did not reach S35 at correct time
55-2955-30 Trail edge did not reach S35 at correct time
55-31 S32, ADF registration sensor did not see paper at correct time
55-32 S32 did not see trail edge at correct time
55-33 S36 One too many documents
55-36 One too many documents
55-39 Hole count problem on document feeder belt
55-40 Document belt travel problem
55-41 Document belt mistracking or skewing
55-45 Paper at inverter sensor
55-47 Inverter sensor did not see paper lead edge at correct time
55-49 More than 50 sheets in input tray
55-50 Right side interlock
55-51 Left side interlock
55-55 Document on glass
93-93 NVM has to be initialized after new software installed

Xerox XC520, 540, 560, 580

Код ошибки Описание
H2 Fuser thermistor
H3 Fuser temperature too high. Must be reset in diagnostics
H4 Fuser temperature too low. Must be reset in diagnostics
L3 Scan problem
L4 Min motor drive problem
L8 Exposure lamp not lightning or not enough light reaching auto exposure sensor
P Paper did not feed

Xerox 5622

Code Description
A1-1 to A1-32 All indicate a paper path problem, etc. in the ADF
A2 ADF exit problems
A3 Irregular size documents
A5 ADF interlock
A6 ADF single sheet document reset
A7 Platen interlock
A8 ADF exit interlock
C1 Tray 1 jam
C2 Tray 2 jam
C3 Tray 3 jam
C6-1, C6-2 Jams related to duplex
C6-3 Registration sensor, re tray 1
C7-1, C7-2 HCF feed problems
C7-3 Tray 1 feed problem
C8 Paper stays in tray or duplex or HCF
C9 Bypass feed problem
E1-10 to E1-25 Internal jam
E1-6 Paper on registration sensor
E2 Reset signal happened. Might read E-2 something else
E3-30 to E4-14 Exit jam
E3-6 Exit jam
E4-10 to E4-14 Inverter sensor not actuated
E4-15 Inverter sensor
E4-40 to E4-45 Duplex entry sensor
E4-6 Inverter sensor
E5 Front door interlock
E6-1 Tray 1 interlock
E6-2 2 tray or duplex interlock
E6-3 HCF interlock
E7-2, E7-3 Duplex interlock
E8-6 to E8-15 Duplex entry sensor
F1-1 Sorter entry sensor
F1-6 Sorter exit sensor
F3 Paper size not available for sort/stack
F5 Sorter interlock
J1 Add toner
J3 Replace copy cartridge
J7 Replace copy cartridge
J8-1 Wrong copy cartridge installed
J8-2 Copy cartridge EEPROM
L6 Auditron or other counter problem
L8 Platen glass temperature is too high
L9 Communication problem between interimage erase/edge lamps and main board
U1-1 Main motor drive problem
U2-1 to U2-4 Scan home sensor
U3-1 Lens sensor
U4-1 Open fuser thermistor
U4-2 Fuser did not warm up properly
U4-3 Fuser temperature too high
U4-4 Fuser problem. Staying on too long
U4-6 High fuser temperature
U5-1 Sorter bin home switch not activated
U5-2 Sorter bin home switch stayed actuated
U5-3, U5-4 Sorter bin home switch
U6-1 ROM problem
U6-2 RAM problem
U6-3 Low battery
U6-4 Incorrect value in NVM. Reinitialize main board with code 20-96
U8-1 to U8-6 Problem with exposure lamp, lamp sensor, lamp board
 

This section explains error codes.

If an error caused printing to end abnormally, or a malfunction occurred in the machine, then an error message

code (***-*** ) is displayed.

For faxing, an error code is also displayed on [Activity Reports] and [Transmission Report — Job Undelivered].

Refer to the following table for error codes to rectify problems.

Important: If an error code is displayed, any print data remaining on the machine and information stored in the

machine’s memory is not warranted.

If an error code appears that is not listed in the table below, or if an error persists after following the listed solution,

contact our Customer Support Center. The contact number is printed on the label or card attached on the machine.

Error Code

016-210

[Cause] An error occurred in the software.

016-211

[Remedy] Switch off the machine power, make sure that the touch screen is blank,

016-212

and then switch on the machine power. If the error still is not resolved, contact our

016-213

Customer Support Center.

016-214

016-215

016-402

[Cause] The authentication connection timed out.

[Remedy] Confirm the network connection and switch setting of the authentication

device physically connected to the machine via a network, and check whether it is

connected to the machine correctly.

016-403

[Cause] The root certificate did not match.

[Remedy] Confirm the authentication server and store the root certificate of the

server certificate of the authentication server into the machine.

If you cannot acquire the root certificate of the server certificate, set [Server

Certificate Verification] of [IEEE 802.1x Settings] to [Disabled] on the touch screen.

016-405

[Cause] An error occurred in the certificate stored in the machine.

[Remedy] Initialize the certificate.

016-406

[Cause] An error occurred in the SSL client certificate.

[Remedy] Take one of the following measures:

Store an SSL client certificate in the machine, and set it as the SSL client certificate.

If the SSL client certificate cannot be set, select an authentication method other than

SSL.

016-450

[Cause] The SMB host name already exists.

[Remedy] Change the host name.

016-454

[Cause] Unable to retrieve the IP address from DNS.

[Remedy] Confirm the DNS configuration and IP address retrieve setting.

Cause and Remedy

53

WorkCentre 5335 Family Service Documentation

Service Documentation

WorkCentre 5335 Family Service Documentation

705P01303

Initial Issue

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***Xerox Private Data***

All service documentation is supplied to Xerox external customers for informational purposes only. Xerox service documentation is intended for use by certified, product-trained service personnel only. Xerox does not warrant or represent that it will notify or provide to such customer any future change to this documentation. Customer performed service of equipment, or modules, components, or parts of such equipment may affect whether Xerox is responsible to fix machine defects under the warranty offered by Xerox with respect to such equipment. You should consult the applicable warranty for its terms regarding customer or third-party provided service.

If the customer services such equipment, modules, components or parts thereof, the customer releases Xerox from any and all liability for the customer actions, and the customer agrees to indemnify, defend and hold xerox harmless from any third party claims which arise directly or indirectly for such service.

While Xerox has tried to make the documentation accurate, Xerox will have no liability arising out of any inaccuracies or omissions. Changes are periodically made to this document. Changes, technical inaccuracies, and typographical errors will be corrected in subsequent editions.

Prepared by Creative and Technical Communications – North America

800 Phillips Road, Building 218-01A

Webster, New York 14580

ISO9001 and ISO27001 Certified

©2011 by Xerox Corporation. All rights reserved.

XEROX® and XEROX and design® are trademarks of Xerox Corporation in the US and/or other countries.

Changes are periodically made to this document. Changes, technical inaccuracies, and typographic errors will be corrected in subsequent editions.

CAUTION

This equipment generates, uses and can radiate radio frequency energy, and if not installed and used in accordance with the instructions documentation, may cause interference to radio communications. It has been tested and found to comply with the limits for a Class A computing device pursuant to subpart B of part 15 of FCC rules, which are designed to provide reasonable protection against such interference when operated in a commercial environment. Operation of this equipment in a residential area is likely to cause interference in which case the user, at his own expense, will be required to correct the interference.

Preliminary Working Document

0/0/00

Section Name

No Product Name Assigned

?-1

Section Name

0/0/00

Preliminary Working Document

?-2

No Product Name Assigned

Introduction

About this Manual ……………………………………………………………………………………………..

iii

Organization……………………………………………………………………………………………………..

iii

How to Use this Documentation…………………………………………………………………………..

iv

Symbology and Nomenclature …………………………………………………………………………….

v

Translated Warnings ………………………………………………………………………………………….

x

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Introduction

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WorkCentre 5335 Family Service Documentation

About this Manual

This Service Manual is part of the multinational documentation system for this copier/printers. The Service Documentation is used in order to diagnose machine malfunctions, adjust components and has information which is used to maintain the product in superior operating condition. It is the controlling publication for a service call. Information on its use is found in the Introduction of the Service Documentation.

This manual contains information that applies to NASG (XC) and ESG (XE) copiers.

Service Manual Revision

The Service Manual will be updated as the machine changes or as problem areas are identified.

Organization

The titles of the sections and a description of the information contained in each section are contained in the following paragraphs:

Section 1: Service Call Procedures

This section contains procedures that determine what actions are to be taken during a service call on the machine and in what sequence they are to be completed. This is the entry level for all service calls.

Section 2: Status Indicator RAPs

This section contains the diagnostic aids for troubleshooting the Fault Code and non-Fault Code related faults (with the exception of image quality problems).

Section 3: Image Quality

This section contains the diagnostic aids for troubleshooting any image quality problems, as well as image quality specifications and image defect samples.

Section 4: Repairs/Adjustments

This section contains all the Adjustments and Repair procedures.

Repairs

Repairs include procedures for removal and replacement of parts which have the following special conditions:

When there is a personnel or machine safety issue.

When removal or replacement cannot be determined from the exploded view of the Parts List.

When there is a cleaning or a lubricating activity associated with the procedure. When the part requires an adjustment after replacement.

When a special tool is required for removal or replacement.

Use the repair procedures for the correct order of removal and replacement, for warnings, cautions, and notes.

Adjustments

Adjustments include procedures for adjusting the parts that must be within specification for the correct operation of the system.

Use the adjustment procedures for the correct sequence of operation for specifications, warnings, cautions and notes.

Section 5: Parts Lists

This section contains the Copier/Printer Parts List.

Section 6: General Procedures/Information

This section contains General Procedures, Diagnostic Programs, and Copier/Printer Information.

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iii

Section 7: Wiring Data

This section contains drawings, lists of plug/jack locations, and diagrams of the power distribution wire networks in the machine. Block Schematic Diagrams are found in pdf format in the SGS.

How to Use this Documentation

The Service Call Procedures in Section 1 describe the sequence of activities used during the service call. The call must be entered using these procedures.

Use of the Block Schematic Diagrams

Block Schematic Diagrams (BSDs) are included in Section 7 (Wiring Data) of the SGS. The BSDs show the functional relationship of the electrical circuitry to any mechanical, or nonmechanical, inputs or outputs throughout the machine. Inputs and outputs such as motor drive, mechanical linkages, operator actions, and air flow are shown. The BSDs will provide an overall view of how the entire subsystem works.

It should be noted that the BSDs no longer contain an Input Power Block referring to Chain 1. It will be necessary to refer to the Wirenets in order to trace a wire back to its source.

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WorkCentre 5335 Family Service Documentation

Symbology and Nomenclature

The following reference symbols are used throughout the documentation.

Warnings, Cautions, and Notes

Warnings, Cautions, and Notes will be found throughout the Service Documentation. The words WARNING or CAUTION may be listed on an illustration when the specific component associated with the potential hazard is pointed out; however, the message of the WARNING or CAUTION is always located in the text. Their definitions are as follows:

WARNING

Do not perform repair activities with the power on or electrical power supplied to the machine. The machine could activate and cause serious personal injury when the power is on or electrical power is supplied.

DANGER: Ne pas effectuer de dépannage avec le contact principal activé ou avec l’alimentation électrique appliquée à la machine: celle-ci pourrait démarrer et causer de graves blessures.

AVVERTENZA: Non effettuare alcuna riparazione con la macchina accesa o con l’alimentazione elettrica inserita. La macchina potrebbe avviarsi all’improvviso e causare gravi ferite.

VORSICHT: Es dürfen keine Reparaturarbeiten durchgeführt werden, solange das Gerät eingeschalten oder mit der Stromquelle verbunden ist. Das Gerät kann u.U in den AktivZustand übergehen und somit erhebliche körperliche Schäden verursachen.

AVISO: No realice reparaciones con la máquina encendida o conectada a la corriente. La máquina podría activarse y ocasionar daños personales graves.

CAUTION

A Caution is used whenever an operating or maintenance procedure, a practice, condition, or statement, if not strictly observed, could result in damage to the equipment.

NOTE: A Note is used whenever it is necessary to highlight an operating or maintenance procedure, practice, condition, or statement.

Machine Safety Icons

The following safety icons are displayed on the machine:

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WARNING

Use extreme care when replacing the Raster Output Scanner (ROS) or touching the high voltage lead. Discharge the laser assembly by touching the high voltage lead to the machine frame. The ROS utilizes a laser assembly that stores a high voltage charge after the power has been removed and represents a shock hazard that could cause serious personal injury if not discharged.

DANGER: Faire très attention lors du changement du générateur de balayage (ROS) ou lors de la manipulation du câble de haute tension. Décharger le système laser en touchant le câble HT au bâti machine: le ROS utilise un système laser qui retient une haute tension après la coupure de l’alimentation, représentant un risque de choc et de graves blessures.

AVVERTENZA: Fare estrema attenzione nel sostituire il Raster Output Scanner (ROS) o nel toccare il cavo di alta tensione. Scaricare il complessivo laser collegando il cavo di alta tensione col telaio della macchina. Il ROS utilizza un complessivo laser che ritiene una carica di alta tensione dopo il taglio dell’alimentazione con conseguente grave pericolo di scossa elettrica e serie ferite.

VORSICHT: Beim Ersetzen der Lasereinheit (ROS) und beim Umgang mit Hochspannungsleitern ist äußerste Vorsicht geboten. Die Lasereinheit muss durch Berühren des Hochspannungsleiters mit dem Gehäuse des Geräts entladen werden. Nach Betrieb der Lasereinheit (ROS) bleibt immer eine Hochspannungsladung zurück, welche ein hohes Elektroschockrisiko darstellt. Äußerste Vorsicht ist geboten.

AVISO: Use extrema precaución para sustituir el Escáner de salida ráster (ROS) o tocar el cable de alto voltaje. Descargue el sistema láser tocando el cable de alto voltaje del bastidor de la máquina. El ROS utiliza un sistema láser que retiene carga de alto voltaje después de interrumpir la alimentación de energía y representa un grave peligro que puede ocasionar daños personales graves si no se descarga.

Figure 1 Laser Hazard Symbol

Laser Hazard Statement

DANGER INVISIBLE LASER RADIATION WHEN OPEN. AVOID DIRECT EXPOSURE TO BEAM.

CAUTION

The use of controls or adjustments other than those specified in the Laser Safety Training Program may result in an exposure to dangerous laser radiation.

For additional information, review the Laser Safety Training program.

An arrow points to the location to install, to gain access to, or to release an object.

Figure 2 Customer Access Label

WARNING

Do not defeat or electrically bypass the ROS Safety Interlock Switch for any reason. The ROS emits an undetectable laser beam that could cause serious permanent damage to the eyes if directly viewed or viewed from a surface that may have reflected the laser beam.

DANGER: Ne pas shunter le contact de sécurité du ROS, quelle que soit la raison. Le ROS émet un rayon laser indétectable qui peut causer de graves blessures permanentes aux yeux s’il est regardé directement ou par le biais d’une surface qui le réfléchit.

AVVERTENZA: Non ostacolare o bypassare elettronicamente l’interruttore blocco di sicurezza ROS per nessun motivo. Il ROS emette un raggio laser invisibile che può causare gravi ferite permanenti agli occhi se viene guardato direttamente o attraverso una superficie riflettente.

VORSICHT: Den ROS (Rasterausgabescanner)-Sicherheitssperrschalter auf keinen Fall vernichten oder elektronisch umgehen. Der ROS sondert einen nicht feststellbaren Laserstrahl ab, der irreparable Augenschäden verursachen kann, wenn direkt oder über eine Spiegelfläche hineingesehen wird.

AVISO: No intente modificar o desviar electrónicamente el interruptor de seguridad por ningún motivo. El ROS emite un rayo láser que no se puede detectar, que podría puede causar grave daño permanente a los ojos si se lo mira directamente o desde una superficie que refleja el rayo láser.

This symbol indicates that a surface can be hot. Use caution when reaching in the machine to avoid touching the hot surfaces.

Figure 3 Heated Surface Label

Danger label indicates where electrical currents exist when the machine is closed and operating. Use caution when reaching in the machine.

Figure 4 Shock Hazard Label

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These symbols indicate components that may be damaged by Electrostatic Discharge (ESD).

Figure 5 ESD warning Label

Electrostatic Discharge (ESD) Field Service Kit

The purpose of the ESD Protection Program is to preserve the inherent reliability and quality of electronic components that are handled by the Field Service Personnel. This program is being implemented now as a direct result of advances in microcircuitry technology, as well as a new acknowledgment of the magnitude of the ESD problem in the electronics industry today.

This program will reduce Field Service costs that are charged to PWB failures. Ninety percent of all PWB failures that are ESD related do not occur immediately. Using the ESD Field Service Kit will eliminate these delayed failures and intermittent problems caused by ESD. This will improve product reliability and reduce callbacks.

The ESD Field Service Kit should be used whenever Printed Wiring Boards or ESD sensitive components are being handled. This includes activities like replacing or reseating of circuit boards or connectors. The kit should also be used in order to prevent additional damage when circuit boards are returned for repair.

The instructions for using the ESD Field Service Kit can be found in ESD Field Service Kit Usage in the General Procedures section of the Service Documentation.

Illustration Symbols

Figure 6 shows symbols and conventions that are commonly used in illustrations.

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Figure 6 Illustration Symbols

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Signal Nomenclature

Refer to Figure 7 for an example of Signal Nomenclature used in Circuit Diagrams and BSDs.

Figure 7 Signal Nomenclature

DC Voltage Measurements in RAPs

The RAPs have been designed so that when it is required to use the DMM to measure a DC voltage, the first test point listed is the location for the red (+) meter lead and the second test point is the location for the black meter lead. For example, the following statement may be found in a RAP:

There is +5 VDC from TP7 to TP68.

In this example, the red meter lead would be placed on TP7 and the black meter lead on TP68.

Other examples of a statement found in a RAP might be:

There is -15 VDC from TP21 to TP33.

-15 VDC is measured between TP21 and TP33.

In these examples, the red meter lead would be placed on TP21 and the black meter lead would be placed on TP33.

If a second test point is not given, it is assumed that the black meter lead may be attached to the copier frame.

Voltage Measurement and Specifications

Measurements of DC voltage must be made with reference to the specified DC Common, unless some other point is referenced in a diagnostic procedure. All measurements of AC voltage should be made with respect to the adjacent return or ACN wire.

Table 1 Voltage Measurement and Specifications

VOLTAGE

SPECIFICATION

INPUT POWER 220 V

198 VAC TO 242 VAC

INPUT POWER 100 V

90 VAC TO 135 VAC

INPUT POWER 120 V

90 VAC TO 135 VAC

+5 VDC

+4.75 VDC TO +5.25 VDC

+24 VDC

+23.37 VDC TO +27.06 VDC

Logic Voltage Levels

Measurements of logic levels must be made with reference to the specified DC Common, unless some other point is referenced in a diagnostic procedure.

Table 2 Logic Levels

VOLTAGE

H/L SPECIFICATIONS

+5 VDC

H= +3.00 TO +5.25 VDC

L= 0.0 TO 0.8 VDC

+24 VDC

H= +23.37 TO +27.06 VDC

L= 0.0 TO 0.8 VDC

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Translated Warnings

Translated Warnings are located at point of need in the Service Documentation.

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1 Service Call Procedures

Service Call Procedures……………………………………………………………………………………..

1-3

Initial Actions …………………………………………………………………………………………………….

1-3

Call Flow ………………………………………………………………………………………………………….

1-4

Detailed Maintenance Activities (HFSI)…………………………………………………………………

1-6

Cleaning Procedures………………………………………………………………………………………….

1-6

Final Actions……………………………………………………………………………………………………..

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Service Call Procedures

Service Strategy

The service strategy for the WorkCentre 5335 Family is to perform any High Frequency Service Item (HFSI) actions before attempting to repair any problems. Some problems will be corrected by this strategy without the need to diagnose them. The Repair Analysis Procedures (RAPs) will be used for any remaining problems.

Problems that occur in the Basic Printer mode will be repaired before problems that occur when using the accessories.

Image Quality problems should be repaired after all other problems are repaired.

Service Call Procedures

The Service Call Procedures are a guide for performing any service on this machine. The procedures are designed to be used with the Service Manual. Perform each step in order.

Initial Actions

The Initial Actions gather information about the condition of the machine and the problem that caused the service call.

Call Flow

Call Flow summarizes the sequence of the Service Call Procedures.

Detailed Maintenance Activities

Detailed Maintenance Activities section provides the information needed to perform the High Frequency Service Item (HFSI) actions.

Cleaning Procedures

The Cleaning Procedures list what needs to be cleaned at each service call.

Final Actions

The Final Actions will test the copier/printer and return it to the customer. Administrative activi-

ties are also performed in the Final Actions.

Initial Actions

Purpose

The purpose of the Initial Action section of the Service Call Procedures is to determine the reason for the service call and to identify and organize the actions which must be performed.

Procedure

1.Gather the information about the service call and the condition of the copier/printer.

a.Question the operator(s). Ask about the location of most recent paper jams. Ask about the image quality and the copier/printer performance in general, including any unusual sounds or other indications.

b.After informing the customer, disconnect the machine from the customer’s network.

c.Check that the power cords are in good condition, correctly plugged in the power source, and free from any defects that would be a safety hazard. Repair or replace the power cords as required. Check that the circuit breakers are not tripped.

d.Inspect any rejected copies. Inquire as to, or otherwise determine, the paper quality and weight, the specified paper for optimum Image Quality, 24# Xerox Color Expressions (NASG) or ColorTech+90gsm (ESG). Look for any damage to the copies, oil marks, image quality defects, or other indications of a problem.

e.Record the billing meter readings.

f.Access Diagnostic Routines (Accessing UI Diagnostics)..

NOTE: If a fault code is displayed while performing a diagnostics procedure, go to that fault code RAP and repair the fault. Return to Diagnostics and continue with the dC procedure that you were performing.

g.Print the HFSI Report and determine what HFSI action is required based on the customer output volume. Refer to the Detailed Maintenance Activities section for the detailed HFSI information. Record any items that require action.

h.Display and record the information in the Jam Counter, Fault Counter, and Shutdown History. Classify this information into categories:

Information that is related to the problem that caused the service call.

Information that is related to secondary problems.

Information that does not require action, such as a single occurrence of a problem.

i.Check the Service Log for any recent activities that are related to the problem that caused the service call or any secondary problem.

2.Perform any required HFSI activities identified above. Refer to the Detailed Maintenance Activities section.

3.Exit diagnostics. Try to duplicate the problem by running the same jobs that the customer was running.

4.Check the Image Quality in the Basic Copier Mode. Select the tray that is loaded with 11 x 17 or A3 paper, if unable to complete tray selection, go to Call Flow.

Set the copier/printer to the following setup:

• Output Color — Auto

• Original Type — Photo and Text Halftone

R/E — Auto

Lighter/Darker — Auto Contrast

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Sharpness — Normal

Preset Color Balance — Normal

Color Shift — Normal

Color Saturation — Normal

Copy Position — No Shift

Variable Color Balance — Normal

Run four copies of the Color Test Pattern.

Check the Image Quality. If the customer has identified any Image Quality Defects or problems, go to IQ1 IOT Image Quality Entry RAP.

5.Go to Call Flow.

Call Flow

This procedure should be performed at every service call.

Initial Actions

Ask the operator about the problem. If the problem appears to be related to operator error, or an attempt to perform a job outside of the machine specifications, assist the customer in learning the correct procedure.

Procedure

Ask the operator about the problem.

If the problem is identified by a fault code (including Paper/Document Jams), refer to Section 2 for the procedure and then proceed with servicing.

If the problem is noise or smell, select a mode (1 Sided/2Sided, Finisher etc.), find the cause of the problem and proceed with servicing.

The operator operated the machine correctly.

YN

Explain to the operator how to operate the machine correctly.

The UI display is normal.

YN

Go to Machine Not Ready RAP. Refer to BSDs (CH2.1-CH2.4).

The problem occurs only in Print mode.

YN

The problem occurs only in Copy mode. Y N

The problem occurs only in Fax mode. Y N

There is an error message displayed. Y N

Refer to Table 1 Other Faults and identify the problem and follow the corrective action.

Refer to Table 2 Error Messages and identify the message and follow the corrective action.

The problem occurs only in certain modes such as Broadcast transmission.

YN

Perform a transmission test with the call center or station. The problem reoccurs.

Y N

Ask the customer for permission to establish communications with the remote machine that is causing the problem. Perform a Send transmission test with the remote machine. Transmission was normal.

Y N

Print the protocol trace to identify whether it is the remote machine or the machine that is causing the problem.

If the problem lies in the machine:

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A B C D E

Analyze the protocol trace, refer to Section 2 and then proceed with servicing.

If the problem appears to lie in the remote machine:

Ask the customer to check the status of the remote machine.

There is a problem with Receive transmission test. Perform Receive transmission tests with other stations within the company. Check that there is no problem with the machine and then ask the customer to check the status of the remote machine.

Analyze the protocol trace, refer to Section 2 and then proceed with servicing.

Check the machine settings and if necessary, ask the customer for permission to test the machine in the mode in which the problem occurs.

Analyze the protocol trace when the problem reoccurs, for FAX problems go to GP 13 FAX Diagnostics, or go to Section 2 to proceed with servicing.

There is an image quality problem.

YN

If there is an alignment problem, obtain separate Platen/DADF output samples, refer to Section 4 Adjustments and then proceed with servicing.

Refer to Section 3 IQ1 IOT Image Quality Entry RAP and then proceed with servicing.

There is a problem with the network.

YN

There is a problem with the USB connection. Y N

There is an image quality problem. Y N

The problem lies in a certain Client PC. Y N

There is a problem with a certain application or programming language A. Obtain the latest information on restrictions and technical information. Proceed accordingly.

Check the settings of that particular Client PC and if necessary ask the user to reinstall the printer driver.

Refer to IQ1 IOT Image Quality Entry RAP and then proceed with servicing. If the problem persists, ask the user to reinstall the printer driver.

Check the machine settings and if necessary ask the user to reinstall the printer driver.

F

If the problem continues, replace the network cable. If the problem persists, replace the USB cable. Check the machine settings and discuss the problem with the customer’s network administrator.

Table 1 Other Faults

Problem

Corrective Action

Copies jam in the Finisher when

Verify condition of paper.

the output tray is near maximum

capacity.

Can not make copies when

Enter Diagnostics (Accessing UI Diagnostics).. Select

Auditron is enabled.

Copy on screen. Machine will operate without auditron

restriction.

Loud snapping noise is heard.

Enter Component Control [042-003] and press the Start

button. If noise is present there is binding in toner drive

system. Repair as required

HCF (Tray 6) Paper Size Sensing

Go to BSD 7.11 — HCF (Tray 6) Paper Size Sensing and

Problems

check the Tray 6 Size Sensors for open or short circuits.

HCF (Tray 6) Paper Loading Prob-

Go to BSD 7.11 — HCF (Tray 6) Paper Size Sensing and

lems

check the Tray 6 In Sensor for open or short circuit.

Table 2 Error Messages

Message

Corrective Action

Tray 1 is out of Paper

Reload paper into Tray 1. I f problem still exists, go to

024-950 RAP

Tray 2 is out of Paper

Reload paper into Tray 2. I f problem still exists, go to

024-951 RAP

Tray 3 is out of paper

Reload paper into Tray 3. I f problem still exists, go to

024-952 RAP

Tray 4 is out of paper

Reload paper into Tray 4. I f problem still exists, go to

024-953 RAP

Tray 5 is out of paper

Reload paper into Tray 5. I f problem still exists, go to

024-954 RAP

F

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Detailed Maintenance Activities (HFSI)

Procedure

1.Access Diagnostic Routines (Accessing UI Diagnostics).

2.Select NVM Read/Write.

3.Refer to Table 1 and enter a counter number for any High Frequency Service Item (HFSI) counters to be checked. Use the customer’s output volume numbers to help determine which HFSI components should be serviced. Consider components near threshold as candidates for service.

4.Refer to Cleaning Procedures for detailed cleaning instructions.

Table 1 High Frequency Service Items

Thres-

Counter

Name

hold

Service Action to be performed

954-800

Tray 1 Feed counter

300K

Replace the Feed Roll, Retard Roll, Nudger

Roll (PL 9.7).

954-801

Tray 2 Feed counter

300K

Replace the Feed Roll, Retard Roll, Nudger

Roll (PL 9.7).

954-802

Tray 3 Feed counter

300K

Replace the Feed Roll, Retard Roll, Nudger

Roll (PL 11.10).

954-803

Tray 4 Feed counter

300K

Replace the Feed Roll, Retard Roll, Nudger

Roll (PL 11.10).

954-804

MSI Feed counter

50K

Replace the Feed Roll, Retard Pad (PL 13.2).

954-805

HCF Feed/Retard/

300K

Replace the Feed Roll, Retard Pad and

Nudger

Nudger Roll (PL 10.5, PL 10.6).

954-820

BTR

300K

Replace the BTR Housing Assembly (PL 6.1)

954-850

Fuser Counter

17.5M

Replace the Fuser (PL 7.1).

Cleaning Procedures

Purpose

To provide cleaning procedures to be performed at every service call.

Procedure

CAUTION

Do not use any solvents unless directed to do so by the Service Manual.

General Cleaning

Use a dry lint free cloth or a lint free cloth moistened with water for all cleaning unless directed otherwise by the Service Manual. Wipe with a dry lint free cloth if a moistened cloth is used.

1.Feed Components (Rolls and Pads)

Follow the General Cleaning procedure above.

2.Toner Dispense Units

Vacuum the Toner Dispense units.

3.Jam Sensors

Clean the sensors with a dry cotton swab.

4.Scanner

a.Switch off the power and allow the Exposure Lamp to cool off.

b.Using the optical Cleaning Cloth, clean the front and rear of the Document Glass, Document Cover, White Reference Strip, Reflector, and Mirror.

c.Clean the Exposure Lamp with a clean cloth and Film Remover.

d.Clean the Lens with Lens and Mirror Cleaner and lint free cloth.

5.DADF

Check the paper path for debris or damage. Clean the rolls with a clean cloth and Film Remover as required.

6.Document Glass and Constant Velocity Transport Glass

Follow the General Cleaning procedure above.

7.Finisher

Check the paper path for debris or damage. Clean the Finisher with a dry lint free cloth.

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Final Actions

Purpose

To provide a guide for procedures to be done at the end of every service call.

Procedure

1.Ensure that the exterior of the copier/printer and the adjacent area are clean. Use a dry cloth or a cloth moistened with water to clean the copier/printer. Do not use solvents.

2.Check the supply of consumables. Ensure that an adequate supply of consumables is available according to local operating procedures.

3.Complete the Service Log.

4.Perform the following steps to make a copy of the Demonstration Original for the customer:

a.Load Tray 1 with 8.5 x 11 inch (A4) or 11 x 17 inch paper.

b.Place the Color Test Pattern on the glass with the short edge of the test pattern registered to the left edge of the glass. Select Tray 1 and make a single copy.

c.Print out the Machine Settings (Configuration Report). Store this report with the service log in the Inner Cover.

d.Ask the customer to verify the Print and Scan functions.

e.Present the copies to the customer.

5.Reconnect the machine to the customer network. Verify the function.

6.Issue copy credits as needed.

7.Discuss the service call with the customer to ensure that the customer understands what has been done and is satisfied with the results of the service call.

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Service Call Procedures

Final Actions

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Chain 003 — Controller

003-311 IIT CDI Interface Mismatch RAP……………………………………………………………..

2-21

003-318 IIT Software RAP ………………………………………………………………………………….

2-21

003-319 IIT Video Driver Detection RAP ………………………………………………………………

2-22

003-320 IISS-ESS Communication 1 RAP ……………………………………………………………

2-22

003-321 IISS-ESS Communication 2 RAP ……………………………………………………………

2-23

003-322 IISS-ESS Communication 3 RAP ……………………………………………………………

2-23

003-323 IISS-ESS Communication 4 RAP ……………………………………………………………

2-24

003-324 IISS-ESS Communication 5 RAP ……………………………………………………………

2-24

003-325 IISS-ESS Communication 6 RAP ……………………………………………………………

2-25

003-326 IISS-ESS Communication 7 RAP ……………………………………………………………

2-25

003-327 IISS-ESS Communication 8 RAP ……………………………………………………………

2-26

003-328 IISS-ESS Communication 9 RAP ……………………………………………………………

2-26

003-329 IISS-ESS Communication 10 RAP ………………………………………………………….

2-27

003-330 IISS-ESS Communication 11 RAP ………………………………………………………….

2-27

003-331 IISS-ESS Communication 12 RAP ………………………………………………………….

2-28

003-332 IISS-ESS Communication 13 RAP ………………………………………………………….

2-28

003-333 IISS-ESS Communication 14 RAP ………………………………………………………….

2-29

003-334 IISS-ESS Communication 15 RAP ………………………………………………………….

2-29

003-335 IISS-ESS Communication 16 RAP ………………………………………………………….

2-30

003-336 IISS-ESS Communication 17 RAP ………………………………………………………….

2-30

003-337 IISS-ESS Communication 18 RAP ………………………………………………………….

2-31

003-338 IISS-ESS Communication 19 RAP ………………………………………………………….

2-31

003-339 IISS-ESS Communication 20 RAP ………………………………………………………….

2-32

003-340 IISS-ESS Communication 21 RAP ………………………………………………………….

2-32

003-341 IISS-ESS Communication 22 RAP ………………………………………………………….

2-33

003-342 IISS-ESS Communication 23 RAP ………………………………………………………….

2-33

003-343 IISS-ESS Communication 24 RAP ………………………………………………………….

2-34

003-344 IISS_ESS X Hotline Power On RAP ………………………………………………………..

2-34

003-345 PIO Unlatched 1 RAP ……………………………………………………………………………

2-35

003-346 PIO Unlatched 2 RAP ……………………………………………………………………………

2-35

003-702 Different Magnification for Side 1 and Side 2 RAP …………………………………….

2-36

003-750 Book Duplex Documents RAP ………………………………………………………………..

2-36

003-751 Panther Capacity RAP …………………………………………………………………………..

2-37

003-752 600dpi Cannot be Scanned RAP …………………………………………………………….

2-37

003-753 300dpi Cannot be Scanned RAP …………………………………………………………….

2-38

003-754 Scan Recoverable Error RAP …………………………………………………………………

2-38

003-755 S2X Command Error RAP ……………………………………………………………………..

2-39

003-756 All Original Sheets are Blank RAP…………………………………………………………..

2-39

003-757 400dpi Cannot be Scanned RAP …………………………………………………………….

2-40

003-760 Scan Settings RAP ……………………………………………………………………………….

2-40

003-761 Incorrect Paper Tray Size RAP……………………………………………………………….

2-41

003-763 Adjustment Chart RAP…………………………………………………………………………..

2-41

003-764 Image Overlay RAP ………………………………………………………………………………

2-42

003-780 Fax Scan Compression Fail RAP ……………………………………………………………

2-42

003-795 AMS Limit RAP …………………………………………………………………………………….

2-43

003-930 300 DPI Scan RAP ……………………………………………………………………………….

2-43

2 Status Indicator RAPs

003-931 400 DPI Scan RAP………………………………………………………………………………..

2-44

003-932 600 DPI Scan RAP………………………………………………………………………………..

2-44

003-933 300 DPI Scan RAP………………………………………………………………………………..

2-45

003-934 400 DPI Scan RAP………………………………………………………………………………..

2-45

003-935 600 DPI Scan RAP………………………………………………………………………………..

2-46

003-940 Memory RAP………………………………………………………………………………………..

2-46

003-941 Page Memory Insufficient RAP ……………………………………………………………….

2-47

003-942 Document Size Auto Detect RAP…………………………………………………………….

2-47

003-944 Image Repeat Count RAP………………………………………………………………………

2-48

003-946 Image Rotation (Copy APS) RAP ……………………………………………………………

2-49

003-947 Return Documents Count RAP ……………………………………………………………….

2-49

003-948 Return Documents Mismatch RAP ………………………………………………………….

2-50

003-952 Document Color Mismatch RAP ……………………………………………………………..

2-50

003-955 Documents Size Exchange RAP……………………………………………………………..

2-51

003-956 Document Size Unknown Error RAP ……………………………………………………….

2-51

003-963 APS Object Tray RAP ……………………………………………………………………………

2-52

003-965 ATS/APS Paper Detect RAP…………………………………………………………………..

2-52

003-966 ATS/APS Destination (IIT) RAP ………………………………………………………………

2-53

003-967 DADF APS No Destination RAP ……………………………………………………………..

2-53

003-968 Punch Position Error RAP………………………………………………………………………

2-54

003-969 Punch Size Error RAP……………………………………………………………………………

2-54

003-971 Copy Prevention Code Detected RAP ……………………………………………………..

2-55

003-972 Maximum Stored Page RAP …………………………………………………………………..

2-55

003-973 Image Rotation RAP ……………………………………………………………………………..

2-56

003-974 Next Original Specification RAP………………………………………………………………

2-56

003-976 FAX Line Memory Overflow RAP…………………………………………………………….

2-57

003-977 Document Mismatch (Multiple Scan) RAP ………………………………………………..

2-57

003-978 Color Document Mismatch RAP ……………………………………………………………..

2-58

003-980 Staple Position RAP………………………………………………………………………………

2-58

003-981 Staple Size RAP……………………………………………………………………………………

2-59

003-982 IITsc HDD Access Error RAP………………………………………………………………….

2-59

Chain 005 — DADF

005-121 DADF Feed Out Sensor On Jam RAP ……………………………………………………..

2-61

005-122 DADF Simplex/Side 1 Pre Registration Sensor On Jam RAP ……………………..

2-62

005-123 DADF Simplex/Side 1 Registration Sensor On Jam RAP……………………………

2-63

005-125 DADF Registration Sensor Off Jam RAP………………………………………………….

2-64

005-131 DADF Invert Sensor On Jam (During Invert) RAP ……………………………………..

2-64

005-132 DADF Invert Sensor On Jam RAP …………………………………………………………..

2-65

005-134 DADF Inverter Sensor Off Jam (During Invert) RAP…………………………………..

2-65

005-135 DADF Side 2 Pre Registration Sensor On Jam RAP ………………………………….

2-66

005-136 DADF Side 2 Registration Sensor On Jam RAP………………………………………..

2-66

005-139 DADF Invert Sensor Off Jam RAP…………………………………………………………..

2-67

005-145 DADF Registration Sensor Off Jam (Invert) RAP ………………………………………

2-67

005-146 DADF Pre Registration Sensor Off Jam RAP ……………………………………………

2-68

005-147 DADF Pre Registration Sensor Off Jam (Invert) RAP…………………………………

2-68

005-194 Size Mismatch Jam On SS Mix-Size RAP ………………………………………………..

2-69

005-196 Size Mismatch Jam On No Mix-Size RAP ………………………………………………..

2-69

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005-197 Prohibit Combine Size Jam RAP …………………………………………………………….

2-70

005-198 Too Short Size Jam RAP ……………………………………………………………………….

2-70

005-199 Too Long Size Jam RAP………………………………………………………………………..

2-71

005-210 DADF Download Fail RAP ……………………………………………………………………..

2-71

005-275 DADF RAM Test Fail RAP ……………………………………………………………………..

2-72

005-280 DADF EEPROM. Fail RAP …………………………………………………………………….

2-72

005-305 DADF Feeder Cover Interlock Open (when running) RAP ………………………….

2-73

005-500 DADF Write Error During Download RAP…………………………………………………

2-73

005-906 DADF Feed Out Sensor Static Jam RAP………………………………………………….

2-74

005-907 DADF Pre Registration Sensor Static Jam RAP………………………………………..

2-74

005-913 DADF Inverter Sensor Static Jam RAP ……………………………………………………

2-75

005-915 DADF APS Sensor 1 Static Jam RAP ……………………………………………………..

2-75

005-916 DADF APS Sensor 2 Static Jam RAP ……………………………………………………..

2-76

005-917 DADF APS Sensor 3 Static Jam RAP ……………………………………………………..

2-76

005-940 DADF No Original RAP………………………………………………………………………….

2-77

005-941 Doc Number of Sheets is Insufficient RAP ……………………………………………….

2-77

005-942 Doc Fault Loading on DADF RAP……………………………………………………………

2-78

005-945 FS-Size Mismatch Jam On No Mix-Size or SS Mix-Size (Cont) RAP……………

2-78

005-946 SS-Size Mismatch Jam On No Mix-Size (Cont) RAP …………………………………

2-79

005-947 FS-Size Mismatch Jam On No Mix-Size or SS Mix-Size RAP……………………..

2-79

005-948 SS-Size Mismatch Jam On No Mix-Size RAP …………………………………………..

2-80

010 Fuser

010-338 Fuser On Time Failure RAP……………………………………………………………………

2-81

010-379

Fuser Hot Not Ready Return Time Failure RAP ………………………………………..

2-82

010-420

Fuser Near End Of Life ………………………………………………………………………….

2-82

010-421

Fuser End Of Life………………………………………………………………………………….

2-83

010-398

Fuser Fan Fault RAP …………………………………………………………………………….

2-83

Chain 012 (Integrated Finisher)

012-132 (Integrated Finisher) Entrance Sensor ON Jam RAP …………………………………

2-85

012-151 (Integrated Finisher) Compiler Exit Sensor OFF Jam RAP …………………………

2-86

012-152 (Integrated Finisher) Compiler Exit Sensor ON Jam RAP …………………………..

2-87

012-161 (Integrated Finisher) Set Eject Jam RAP ………………………………………………….

2-88

012-211 (Integrated Finisher) Stacker Tray Fail RAP ……………………………………………..

2-89

012-221 (Integrated Finisher) Front Tamper Home Sensor ON Fail RAP ………………….

2-91

012-223 (Integrated Finisher) Front Tamper Home Sensor OFF Fail RAP ………………..

2-92

012-224 (Integrated Finisher) Rear Tamper Home Sensor OFF Fail RAP …………………

2-93

012-259 (Integrated Finisher) Eject Home Sensor ON Fail RAP ………………………………

2-94

012-263 (Integrated Finisher) Rear Tamper Home Sensor ON Fail RAP…………………..

2-95

012-280 (Integrated Finisher) Eject Home Sensor OFF Fail RAP …………………………….

2-96

012-283 (Integrated Finisher) Set Clamp Home Sensor ON Fail RAP ………………………

2-97

012-284 (Integrated Finisher) Set Clamp Home Sensor OFF Fail RAP …………………….

2-98

012-291 (Integrated Finisher) Stapler Fail RAP ……………………………………………………..

2-99

012-301

(Integrated Finisher) Top Cover Interlock OPEN RAP………………………………..

2-100

012-302

(Integrated Finisher) Front Cover Interlock OPEN RAP ……………………………..

2-101

012-903

(Integrated Finisher) Paper Remains at Compiler Exit Sensor RAP……………..

2-102

012-935

(Integrated Finisher) Paper Remains at Entrance Sensor RAP……………………

2-102

Chain 012 (Finisher LX)

012-111 H-Transport Entrance Sensor Off Jam A RAP (LX)……………………………………

2-103

012-112 H-Transport Entrance Sensor On Jam A RAP (LX)……………………………………

2-103

012-126 H-Transport Entrance Sensor Off Jam B RAP (LX) ……………………………………

2-104

012-131 H-Transport Entrance Sensor On Jam B RAP (LX) ……………………………………

2-104

012-132 Finisher Entrance Sensor On Jam RAP (LX)…………………………………………….

2-105

012-151 Compiler Exit Sensor Off Jam RAP (LX)…………………………………………………..

2-105

012-152 Compiler Exit Sensor On Jam RAP (LX)…………………………………………………..

2-106

012-161 Finisher Set Eject Jam RAP (LX) …………………………………………………………….

2-106

012-211 Stacker Tray Failure RAP (LX)………………………………………………………………..

2-107

012-212 Stacker Tray Upper Limit Failure RAP (LX) ………………………………………………

2-108

012-213 Stacker Tray Lower Limit Failure RAP (LX) ………………………………………………

2-109

012-221 Front Tamper Home Sensor On Failure RAP (LX) …………………………………….

2-110

012-223 Front Tamper Home Sensor Off Failure RAP (LX) …………………………………….

2-111

012-224 Rear Tamper Home Sensor Off Failure RAP (LX) ……………………………………..

2-112

012-231 Punch Home Sensor On Fail RAP (LX) ……………………………………………………

2-113

012-243 Booklet Folder Home Sensor On Fail RAP (LX) ………………………………………..

2-114

012-249 Booklet Front Stapler Fail RAP (LX) ………………………………………………………..

2-114

012-260 Eject Clamp Home Sensor On Failure RAP (LX)……………………………………….

2-115

012-263 Rear Tamper Failure RAP (LX)……………………………………………………………….

2-116

012-265 Booklet Folder Home Sensor OFF Fail RAP (LX)………………………………………

2-117

012-268 Booklet Rear Stapler Fail RAP (LX) …………………………………………………………

2-117

012-269 Booklet Sub-CPU Communications Fail RAP (LX) …………………………………….

2-118

012-282 Eject Clamp Home Sensor Off Failure RAP (LX)……………………………………….

2-118

012-283 Set Clamp Home Sensor On Failure RAP (LX) …………………………………………

2-119

012-284 Set Clamp Home Sensor Off Failure RAP (LX) …………………………………………

2-120

012-291 Stapler Failure RAP (LX)………………………………………………………………………..

2-121

012-295 Stapler Move Position Sensor On Failure RAP (LX)…………………………………..

2-122

012-296 Staple Move Sensor Off Failure RAP (LX)………………………………………………..

2-122

012-300 Eject Cover Open RAP (LX)……………………………………………………………………

2-123

012-302 Finisher Front Cover Open RAP (LX) ………………………………………………………

2-124

012-303 Finisher H-Transport Cover Open RAP (LX)……………………………………………..

2-124

012-334 Download Mode Failure RAP (LX) …………………………………………………………..

2-125

012-500 Download Failure RAP (LX) ……………………………………………………………………

2-125

012-700 Punch Box Nearly Full RAP (LX) …………………………………………………………….

2-126

012-901 H-Transport Entrance Sensor Static Jam RAP (LX) …………………………………..

2-126

012-903 Paper Remains at Compiler Exit Sensor RAP (LX) ……………………………………

2-127

012-905 Compiler Tray No Paper Sensor Static JAM RAP (LX)……………………………….

2-127

012-911 Stacker Lower Safety Warning RAP ………………………………………………………..

2-128

012-914 Stacker Tray Stapled Set Over Count RAP ………………………………………………

2-128

012-923 H-Transport Entrance Sensor Static Jam RAP (LX) …………………………………..

2-129

012-935 Paper at Finisher Entrance Sensor RAP (LX)……………………………………………

2-129

012-949 Punch Box Missing RAP (LX) …………………………………………………………………

2-130

012-965 Stapler Near Empty RAP ……………………………………………………………………….

2-130

012-966 Scratch Sheet Compile RAP …………………………………………………………………..

2-131

012-969 IOT Center Tray Full RAP ………………………………………………………………………

2-131

Chain 013 (Finisher LX)

013-210 Booklet Staple Move Home Sensor ON RAP (LX)……………………………………..

2-133

013-211 Booklet Staple Move Home Sensor OFF RAP (LX)……………………………………

2-134

013-212 Booklet Staple Move Position Sensor On Fail RAP (LX) …………………………….

2-135

013-213

Booklet Staple Move Position Sensor Off Fail RAP (LX) …………………………….

2-136

013-220

Folder Detect Fail RAP (LX)……………………………………………………………………

2-137

013-306

Booklet Safety Switches Open RAP (LX)………………………………………………….

2-137

013-307

Booklet Cover Open RAP (LX)………………………………………………………………..

2-138

Status Indicator RAPs

07/2011

Initial Issue

2-2

WorkCentre 5335 Family Service Documentation

Chain 016 — Controller

016-362 Cont UI Fail-2 RAP………………………………………………………………………………..

2-164

016-210 Software Option (HDD Not Exist) RAP …………………………………………………….

2-139

016-364 Cont USB2.0 Host Fail RAP……………………………………………………………………

2-164

016-211 Software Option (System Memory Low) RAP……………………………………………

2-139

016-365 Cont USB2.0 Device Fail RAP ………………………………………………………………..

2-165

016-212 Software Option (Page Memory Low) RAP ………………………………………………

2-140

016-366 Cont HDD Fail-1 RAP ……………………………………………………………………………

2-165

016-213 Software Option (Printer PWB) RAP………………………………………………………..

2-140

016-367 Cont HDD Fail-2 RAP ……………………………………………………………………………

2-166

016-214 Software Option Fail (Fax CARD Not Exist) RAP ………………………………………

2-141

016-368 Cont Thumbnail Fail RAP……………………………………………………………………….

2-166

016-215 Software Option Fail (JPEG Board Not Exist) RAP ……………………………………

2-141

016-370 ESS Failure RAP…………………………………………………………………………………..

2-167

016-216 Software Option Fail (ExtMemory Not Exist) RAP ……………………………………..

2-142

016-371 ESS USB1.1 Host Failure RAP……………………………………………………………….

2-167

016-217 Software Option Fail (Controller ROM does not Support Printer Kit) RAP …….

2-142

016-372 Cont HDD FileSystem Fail-A RAP …………………………………………………………..

2-168

016-218 PostScript (PS) Kit not Installed RAP ………………………………………………………

2-143

016-373 Cont HDD FileSystem Fail-B RAP …………………………………………………………..

2-168

016-219 Software Option RAP…………………………………………………………………………….

2-143

016-374 Cont HDD FileSystem Fail-C RAP ………………………………………………………….

2-169

016-229 SW Option Failure RAP …………………………………………………………………………

2-144

016-375 Cont HDD FileSystem Fail-D RAP ………………………………………………………….

2-169

016-230 SW Option Failed — PS Image Log Kit (License Required) RAP…………………..

2-144

016-376 Cont HDD FileSystem Fail-E RAP ………………………………………………………….

2-170

016-231 SW Option Failed — (Image Ext PWB Not Exist) RAP …………………………………

2-145

016-377 Cont HDD FileSystem Fail-F RAP ………………………………………………………….

2-170

016-232 MRC HW Initialize RAP …………………………………………………………………………

2-145

016-378 Cont HDD FileSystem Fail-G RAP………………………………………………………….

2-171

016-233 SW Option Fail (USB Host Failed or Not Installed) RAP …………………………….

2-146

016-379 Cont HDD FileSystem Fail-H RAP ………………………………………………………….

2-171

016-234 XCP Out of Memory Error RAP ………………………………………………………………

2-146

016-380 Cont HDD FileSystem Fail-I RAP……………………………………………………………

2-172

016-235 XCP Internal Error RAP …………………………………………………………………………

2-147

016-381 Cont HDD FileSystem Fail-J RAP…………………………………………………………..

2-172

016-310 SSMM Job Log Full RAP ……………………………………………………………………….

2-147

016-382 Cont HDD FileSystem Fail-P RAP ………………………………………………………….

2-173

016-311 Scanner Install RAP………………………………………………………………………………

2-148

016-400 802.1x Authentication Failure RAP ………………………………………………………….

2-173

016-312 SW Option Fail (Hybrid Water Mark Not Exist) RAP…………………………………..

2-148

016-401 802.1x EAP Type Not Supported RAP……………………………………………………..

2-174

016-313 Hybrid Water Mark Setting Mismatch RAP ……………………………………………….

2-149

016-402 802.1x Authentication Failure by Timing Out RAP……………………………………..

2-174

016-314 Hybrid Water Mark Not Exist RAP …………………………………………………………..

2-149

016-403 802.1x Certificate Failure RAP………………………………………………………………..

2-175

016-315 IIT Interface RAP ………………………………………………………………………………….

2-150

016-404 802.1x Inside Failure RAP ……………………………………………………………………..

2-175

016-316 Page Memory Not Detected RAP ……………………………………………………………

2-150

016-405 Certificate DB File Error RAP………………………………………………………………….

2-176

016-317 Page Memory ErrorStandard RAP ………………………………………………………..

2-151

016-406 802.1x Client Certificate Failure RAP………………………………………………………

2-176

016-318 Page Memory ErrorOption RAP ……………………………………………………………

2-151

016-407 XCP Plug-in Security Exception RAP ………………………………………………………

2-177

016-320 Doc Conversion SW Error RAP ………………………………………………………………

2-152

016-408 XCP Invalid Plug-in RAP………………………………………………………………………..

2-177

016-321 Fax Module RAP…………………………………………………………………………………..

2-152

016-409 XCP Plug-in Version Incompatible RAP……………………………………………………

2-178

016-322 JBA Account Full RAP …………………………………………………………………………..

2-153

016-410 XCP Plug-in Property Invalid RAP …………………………………………………………..

2-178

016-323 B Formatting RAP …………………………………………………………………………………

2-153

016-411 XCP Unsupported Class Version RAP……………………………………………………..

2-179

016-325 Using Personal Certificate RAP ………………………………………………………………

2-154

016-412 XCP Plug-in Misc Error RAP…………………………………………………………………..

2-179

016-326 Cont-UI Cable Connection Fail RAP………………………………………………………..

2-154

016-450 SMB Host Name Duplicated RAP ……………………………………………………………

2-180

016-328 Cont-MCU Cable Connection Fail RAP …………………………………………………..

2-155

016-453 Dynamic DNS — IPv6 Address Dynamic Update Error RAP …………………………

2-180

016-330 Memory Diag Fail-1 RAP ……………………………………………………………………….

2-155

016-454 DNS Dynamic Update RAP…………………………………………………………………….

2-181

016-331 Memory Diag Fail-2 RAP ……………………………………………………………………….

2-156

016-455 SMTP Server Time-out RAP …………………………………………………………………..

2-181

016-332 Memory Diag Fail-3 RAP ……………………………………………………………………….

2-156

016-456 SMTP Time Asynchronous RAP ……………………………………………………………..

2-182

016-335 ROM Diag Fail-1 RAP……………………………………………………………………………

2-157

016-461 Under Non-Transmitted Image Log Stagnation RAP ………………………………….

2-182

016-336 ESS Program ROM Fail-2 RAP ………………………………………………………………

2-157

016-500 Downloader Fail RAP…………………………………………………………………………….

2-183

016-337 ESS ProgramROM Fail-3 RAP ……………………………………………………………….

2-158

016-502 ROM Write RAP ……………………………………………………………………………………

2-183

016-338 ESS FontROM Fail-1 RAP……………………………………………………………………..

2-158

016-503 SMTP Redirector RAP …………………………………………………………………………..

2-184

016-339 ESS FontROM Fail-2 RAP……………………………………………………………………..

2-159

016-504 Redirector POP Server RAP …………………………………………………………………..

2-184

016-340 ESS FontROM Fail-3 RAP……………………………………………………………………..

2-159

016-505 Redirector POP Authentication RAP………………………………………………………..

2-185

016-341 ESS FontROM Fail-4 RAP……………………………………………………………………..

2-160

016-506 Image Log RAP…………………………………………………………………………………….

2-185

016-342 ESS RTC Failure RAP …………………………………………………………………………..

2-160

016-507 Image Log Send RAP ……………………………………………………………………………

2-186

016-345 ESS NV-Memory Failure RAP ………………………………………………………………..

2-161

016-508 Image Log RAP…………………………………………………………………………………….

2-186

016-347 ESS PageMemory Failure RAP ………………………………………………………………

2-161

016-509 Image Log RAP…………………………………………………………………………………….

2-187

016-348 ESS PageMemory Failure-2 RAP……………………………………………………………

2-162

016-510 Image Log RAP…………………………………………………………………………………….

2-187

016-350 ESS EEPROM DIAG Failure 1 RAP ………………………………………………………..

2-162

016-511 Image Log RAP…………………………………………………………………………………….

2-188

016-351 ESS EEPROM DIAG Failure 2 RAP ………………………………………………………..

2-163

016-512 Image Log RAP…………………………………………………………………………………….

2-188

016-360 Cont UI Fail-1 RAP ……………………………………………………………………………….

2-163

016-513 SMTP Server Reception Error RAP …………………………………………………………

2-189

016-514 XPS Error RAP……………………………………………………………………………………..

2-189

Initial Issue

07/2011

Status Indicator RAPs

WorkCentre 5335 Family Service Documentation

2-3

016-515 XPS Short of Memory RAP…………………………………………………………………….

2-190

016-583 Lock Folder Creation Failure RAP …………………………………………………………..

2-216

016-516 XPS Print Ticket Description Error RAP …………………………………………………..

2-190

016-584 Folder Creation Failure RAP …………………………………………………………………..

2-216

016-517 PS Booklet Illegal Color Mode Change RAP …………………………………………….

2-191

016-585 File Delete Failure RAP………………………………………………………………………….

2-217

016-518 PS Booklet Conflict WM RAP …………………………………………………………………

2-191

016-586 Lock Folder Delete Failure RAP………………………………………………………………

2-217

016-519 Device DV — Reached Limit RAP …………………………………………………………….

2-192

016-587 Folder Delete Failure RAP ……………………………………………………………………..

2-218

016-522 LDAP RAP …………………………………………………………………………………………..

2-192

016-588 Data Write-in Failure RAP………………………………………………………………………

2-218

016-523 LDAP RAP …………………………………………………………………………………………..

2-193

016-589 Data Read Failure RAP………………………………………………………………………….

2-219

016-524 LDAP RAP …………………………………………………………………………………………..

2-193

016-590 Data Reading Failure from FTP Server RAP ……………………………………………

2-219

016-525 LDAP RAP …………………………………………………………………………………………..

2-194

016-591 FTP Scan Filing Policy Injustice RAP ……………………………………………………..

2-220

016-526 LDAP RAP …………………………………………………………………………………………..

2-194

016-592 NEXTNAME.DAT File Access Error in FTP RAP………………………………………

2-220

016-527 LDAP RAP …………………………………………………………………………………………..

2-195

016-593 Internal Scan Error RAP…………………………………………………………………………

2-221

016-529 Remote Download Server Time-out RAP …………………………………………………

2-195

016-594 TYPE Command Failure RAP…………………………………………………………………

2-221

016-533 Kerberos Authentication Protocol Error 37 RAP ………………………………………..

2-196

016-595 Port Command Failure RAP……………………………………………………………………

2-222

016-534 LDAP RAP …………………………………………………………………………………………..

2-196

016-596 CDUP command failure in FTP RAP ………………………………………………………

2-222

016-535 Remote Download File Access Error RAP………………………………………………..

2-197

016-597 Same Name File Exists in FTP Server RAP …………………………………………….

2-223

016-536 Host Name Resolution Error in Remote Download RAP …………………………….

2-197

016-598 E-mail Message Oversize RAP……………………………………………………………….

2-223

016-537 Remote Download Server Connection Error RAP ……………………………………..

2-198

016-599 E-mail Message Oversize RAP……………………………………………………………….

2-224

016-538 Remote Download File Write Error RAP…………………………………………………..

2-198

016-600 Key Operator Authentication Locked RAP ………………………………………………..

2-224

016-539 LDAP RAP …………………………………………………………………………………………..

2-199

016-601 Illegal Access Detection RAP………………………………………………………………….

2-225

016-543 Attestation Agent Error 543 (REALM_UNKNOWN) RAP ……………………………

2-199

016-603 HDD not found Fail RAP ………………………………………………………………………..

2-225

016-545 Attestation Agent Error 545 (CLOCKSKEW_ERR) RAP …………………………….

2-200

016-604 Debug Log by System RAP ……………………………………………………………………

2-226

016-546 Attestation Agent Error 546 RAP …………………………………………………………….

2-200

016-605 Debug Log by ExtCont RAP……………………………………………………………………

2-226

016-548 Attestation Agent Error 548 (UNREGISTERED_DEVICE) RAP…………………..

2-201

016-700 Password is Under Minimum RAP…………………………………………………………..

2-227

016-553 Attestation Agent Error 553 (VERSION_MISMATCH) RAP ………………………..

2-201

016-701 ART EX Memory Expended RAP…………………………………………………………….

2-227

016-554 Attestation Agent Error 554 (CONFIGRATION_ERROR) RAP ……………………

2-202

016-702 Out of Page Buffer RAP …………………………………………………………………………

2-228

016-555 Attestation Agent Error 555 (SERVICE_ISNOT_WORKING) RAP ………………

2-202

016-703 E-mail To Invalid Box RAP……………………………………………………………………..

2-228

016-556 Attestation Agent Error 556 (SERVICE_IS_PROCESSING) RAP………………..

2-203

016-704 Mailbox Full RAP…………………………………………………………………………………..

2-229

016-557 Attestation Agent Error 557 (INTERNAL_ERROR) RAP …………………………….

2-203

016-705 Secure Print RAP………………………………………………………………………………….

2-229

016-558 Attestation Agent Error 558 (MISC_ERR) RAP …………………………………………

2-204

016-706 Maximum Users Exceeded RAP……………………………………………………………..

2-230

016-559 Remote Download Parameter Error RAP …………………………………………………

2-204

016-707 Sample Print RAP …………………………………………………………………………………

2-230

016-560 Attestation Agent Error 560 RAP …………………………………………………………….

2-205

016-708 HDD Full Annotation/Watermark RAP ……………………………………………………..

2-231

016-562 Attestation Agent Error 562 RAP …………………………………………………………….

2-205

016-709 ART EX Command RAP ………………………………………………………………………..

2-231

016-563 ImageLog Memory Full (Exp. Kit) RAP …………………………………………………….

2-206

016-710 Delayed Print RAP ………………………………………………………………………………..

2-232

016-564 Remote Download Server Authentication Failed RAP………………………………..

2-206

016-711 E-mail Transmission Size Limit RAP………………………………………………………..

2-232

016-565 Backup Restore Error RAP …………………………………………………………………….

2-207

016-712 Panther Capacity (I-Formatted) RAP ……………………………………………………….

2-233

016-566 NVM Backup Restore Condition Error RAP………………………………………………

2-207

016-713 Security Box Password RAP…………………………………………………………………..

2-233

016-567 NVM Backup Capacity Full RAP……………………………………………………………..

2-208

016-714 Security Box Enable RAP ………………………………………………………………………

2-234

016-568 NVM Backup Restore Failed RAP …………………………………………………………..

2-208

016-715 ESCP Form Invalid Password RAP …………………………………………………………

2-234

016-569 Attestation Agent Error 569 RAP …………………………………………………………….

2-209

016-716 TIFF Data Overflow RAP ……………………………………………………………………….

2-235

016-570 Job Ticket Out of Memory RAP ………………………………………………………………

2-209

016-717 Fax/affix Send RAP……………………………………………………………………………….

2-235

016-571 Job Ticket Parameter Mismatch RAP ………………………………………………………

2-210

016-718 PCL6 Memory RAP……………………………………………………………………………….

2-236

016-572 Job Ticket Media Error RAP …………………………………………………………………..

2-210

016-719 Out of PCL Memory RAP ……………………………………………………………………….

2-236

016-573 Job Ticket Parse Error RAP……………………………………………………………………

2-211

016-720 PCL Command RAP ……………………………………………………………………………..

2-237

016-574 Host Name Error RAP……………………………………………………………………………

2-211

016-721 Other Errors RAP ………………………………………………………………………………….

2-237

016-575 DNS Server Error in FTP RAP………………………………………………………………..

2-212

016-722 Staple Position RAP………………………………………………………………………………

2-238

016-576 Server Connection Error in FTP RAP ………………………………………………………

2-212

016-723 Punch Position Error RAP………………………………………………………………………

2-238

016-577 FTP Service RAP………………………………………………………………………………….

2-213

016-724 Staple Position RAP………………………………………………………………………………

2-239

016-578 Login/Password Error RAP …………………………………………………………………….

2-213

016-725 B-Formatter Image RAP…………………………………………………………………………

2-239

016-579 Scanning Picture Error RAP …………………………………………………………………..

2-214

016-726 PDL Auto Switch RAP……………………………………………………………………………

2-240

016-580 File Name Acquisition Failure RAP………………………………………………………….

2-214

016-727 Printer Request RAP……………………………………………………………………………..

2-240

016-581 File Name Suffix Limit Error RAP…………………………………………………………….

2-215

016-728 TIFF Data Unsupported RAP ………………………………………………………………….

2-241

016-582 File Creation Failure RAP ………………………………………………………………………

2-215

016-729 TIFF Data Size RAP………………………………………………………………………………

2-241

Status Indicator RAPs

07/2011

Initial Issue

2-4

WorkCentre 5335 Family Service Documentation

016-730 ART Command Unsupported RAP ………………………………………………………….

2-242

016-782 Scan Server Login Error RAP ………………………………………………………………..

2-268

016-731 TIFF Data Invalid RAP …………………………………………………………………………..

2-242

016-783 Invalid Server Path RAP ……………………………………………………………………….

2-268

016-732 Form Not Registered RAP ……………………………………………………………………..

2-243

016-784 Server Write Error RAP…………………………………………………………………………

2-269

016-733 Destination Address RAP ………………………………………………………………………

2-243

016-785 Server HD Full RAP ……………………………………………………………………………..

2-269

016-734 Destination Report Output Error RAP ……………………………………………………..

2-244

016-786 HD Full-Scan Write Error RAP ………………………………………………………………..

2-270

016-735 Updating Job Template RAP ………………………………………………………………….

2-244

016-787 Invalid Server IP ADD RAP……………………………………………………………………

2-270

016-736 Remote Directory Lock Error RAP ………………………………………………………….

2-245

016-787 Invalid Server IP Address RAP ………………………………………………………………

2-271

016-737 Remote Lock Directory Remove Error RAP……………………………………………..

2-245

016-788 Retrieve to Browser Failure RAP …………………………………………………………….

2-271

016-738 PS Booklet Output Size Illegal RAP…………………………………………………………

2-246

016-789 HD Full — Job Memory RAP……………………………………………………………………

2-272

016-739 Mismatch Between PS Booklet and Output RAP……………………………………….

2-246

016-790 E-mail Fragment Over RAP ……………………………………………………………………

2-272

016-740 PS Booklet Output Tray Incorrect RAP…………………………………………………….

2-247

016-791 File Retrieve Fail RAP…………………………………………………………………………..

2-273

016-741 Cannot Shift to Download Mode Failure RAP……………………………………………

2-247

016-792 Specified Job Not Found RAP ………………………………………………………………..

2-273

016-742 Download Data Product ID Error RAP ……………………………………………………..

2-248

016-793 MF I/O HD Full RAP………………………………………………………………………………

2-274

016-743 Download Data Model Mismatch RAP……………………………………………………..

2-248

016-794 Media Reader Not Installed RAP …………………………………………………………….

2-274

016-744 Download Data CheckSum Error RAP …………………………………………………….

2-249

016-795 Media Reader Format Error RAP…………………………………………………………….

2-275

016-745 XPJL Soft Failure RAP…………………………………………………………………………..

2-249

016-796 Document Insert Operation Error RAP……………………………………………………..

2-275

016-746 Unsupported PDF File RAP ……………………………………………………………………

2-250

016-797 Media Reader Image File Read Error RAP……………………………………………….

2-276

016-747 Insufficient Memory RAP ……………………………………………………………………….

2-250

016-798 No Trust Marking Option RAP…………………………………………………………………

2-276

016-748 HDD Full RAP ………………………………………………………………………………………

2-251

016-799 Print Instruction Failure RAP…………………………………………………………………..

2-277

016-749 JCL Syntax Error RAP …………………………………………………………………………..

2-251

016-910 Required Resource Not Ready (IOTsc detect) RAP …………………………………..

2-277

016-750 Print Job RAP ………………………………………………………………………………………

2-252

016-911 Multi-Paper Required On A Single Tray RAP …………………………………………..

2-278

016-751 PDF Error RAP …………………………………………………………………………………….

2-252

016-940 Duplex Output Side 1 and 2 Size Difference RAP ……………………………………..

2-278

016-752 PDF Memory Limit RAP…………………………………………………………………………

2-253

016-941 Booklet Mixed-in-Size Image Detected RAP……………………………………………..

2-279

016-753 PDF PassWord Mismatch RAP ………………………………………………………………

2-253

016-942 Duplex Size Difference Between Side 1 and 2 RAP …………………………………..

2-279

016-754 PDF LZW Not Installed RAP…………………………………………………………………..

2-254

016-943 Insert doc Duplex Mix Size NG RAP………………………………………………………..

2-280

016-755 PDF Print Prohibited RAP………………………………………………………………………

2-254

016-944 Documents Merged NG RAP ………………………………………………………………….

2-280

016-756 Deuteron-Prohibit Service RAP ………………………………………………………………

2-255

016-945 Insert Doc Duplex Print NG RAP …………………………………………………………….

2-281

016-757 Auditron-Invalid User RAP ……………………………………………………………………..

2-255

016-946 Insert Doc NG RAP ……………………………………………………………………………….

2-281

016-758 Auditron-Disabled Function RAP …………………………………………………………….

2-256

016-947 APS No Destination Error RAP ……………………………………………………………….

2-282

016-759 Auditron-Reached Limit RAP ………………………………………………………………….

2-256

016-948 Small Book Action NG RAP ……………………………………………………………………

2-282

016-760 PS Decompose Failure RAP…………………………………………………………………..

2-257

016-949 Insert Mix Doc NG RAP …………………………………………………………………………

2-283

016-761 FIFO Empty RAP ………………………………………………………………………………….

2-257

016-981 HDD Access Failure RAP ………………………………………………………………………

2-283

016-762 Print LANG Not Installed RAP ………………………………………………………………..

2-258

016-982 HDD Access Error 2 RAP ………………………………………………………………………

2-284

016-763 POP Server Not Found RAP…………………………………………………………………..

2-258

016-983 Image Log HDD Full RAP ………………………………………………………………………

2-284

016-764 SMTP Server Connect Error RAP……………………………………………………………

2-259

016-985 Data Size Over Flow (Scan to E-mail) RAP ………………………………………………

2-285

016-765 SMTP Server HD Full RAP …………………………………………………………………….

2-259

Chain 018 — Network

016-766 SMTP Server File System Error RAP

2-260

018-400 IPSEC Error (Configuration Mismatch) RAP

2-287

016-767 Invalid E-mail Address RAP

2-260

018-401 Inconsistent SIP Configuration RAP

2-287

016-768 Invalid Sender Address RAP

2-261

018-402 SIP Server Communication Fail RAP

2-288

016-769 SMTP Server Unsupported DSN RAP

2-261

018-403 SIP Registration Fail (Authentication) RAP

2-288

016-770 FAX Function Cancelled RAP

2-262

018-404 SIP Registration Fail (Other) RAP

2-289

016-771 Scan Data Repository Error (DNS Address) RAP

2-262

018-500 CA Message Receiver Boot Error (S_cert lost) RAP

2-289

016-772 Scan Data Repository ERR (DNS Library) RAP

2-263

018-501 CA Server Connection Error RAP

2-290

016-773 Invalid IP Address RAP

2-263

018-502 Login Failure in SMB RAP

2-290

016-774 HD Full — Compression Convert RAP

2-264

018-503 CA Message Receiver Timeout RAP

2-291

016-775 HD Full — Image Convert RAP

2-264

018-504 CA Session ID Mismatch RAP

2-291

016-776 Image Convert Error RAP

2-265

018-505 SMB-DOS Protocol Error RAP

2-292

016-777 HD Access ERR-Image Convert RAP

2-265

018-506 CA Field ID Mismatch RAP

2-292

016-778 HD Full — Scan Image Convert RAP

2-266

018-507 CA Credential Error RAP

2-293

016-779 Scan Image Conversion Error RAP

2-266

018-508 CA Server Fatal Error RAP

2-293

016-780 HD Access ERR-Image Convert RAP

2-267

018-509 Template Parameter Conflict RAP

2-294

016-781 Scan Server Connect Error RAP

2-267

Initial Issue

07/2011

Status Indicator RAPs

WorkCentre 5335 Family Service Documentation

2-5

018-510 Host Name Solution Error in BMLinkS RAP ……………………………………………..

2-294

018-583 NW Server Disk Error RAP …………………………………………………………………….

2-320

018-511 DNS Server Un-sets Up in BMLinkS RAP ………………………………………………..

2-295

018-584 NW Server Access Fail RAP…………………………………………………………………..

2-321

018-512 Service Connect Error in BMLinkS RAP …………………………………………………..

2-295

018-585 Netware Error in Use RAP ……………………………………………………………………..

2-321

018-513 BMLinkS Service Not Found RAP …………………………………………………………..

2-296

018-586 Netware Login Fail RAP…………………………………………………………………………

2-322

018-514 BMLinkS Access-Right-Violation RAP ……………………………………………………..

2-296

018-587 File Duplication Fail RAP ……………………………………………………………………….

2-322

018-515 BMLinkS Storage-Access-Error RAP……………………………………………………….

2-297

018-588 Scan Filing Policy Invalid RAP………………………………………………………………..

2-323

018-516 BMLinkS Unsupported-attribute RAP ………………………………………………………

2-297

018-589 NEXTNAME.DAT Error RAP…………………………………………………………………..

2-323

018-517 BMLinkS Storage-Full RAP…………………………………………………………………….

2-298

018-590 Same Name Exists RAP ………………………………………………………………………..

2-324

018-518 BMLinkS Operation-Not-Available RAP……………………………………………………

2-298

018-591 File Name Suffix Limit Over RAP…………………………………………………………….

2-324

018-519 BMLinkS Unknown-error RAP ………………………………………………………………..

2-299

018-592 Lock Folder Create Fail RAP ………………………………………………………………….

2-325

018-520 Internal Error in BMLinkS Scan RAP ……………………………………………………….

2-299

018-593 Lock Folder Delete Fail RAP…………………………………………………………………..

2-325

018-521 Request Send Failure in BMLinkS RAP……………………………………………………

2-300

018-595 LDAP Protocol Error 595 RAP ………………………………………………………………..

2-326

018-522 Response Receive Failure in BMLinkS RAP …………………………………………….

2-300

018-596 LDAP Protocol Error 596 RAP ………………………………………………………………..

2-326

018-523 Image Send Failure in BMLinkS RAP ………………………………………………………

2-301

018-701 LDAP Protocol Error 01 RAP ………………………………………………………………….

2-327

018-524 Invalid Device Network Setting RAP………………………………………………………..

2-301

018-702 LDAP Protocol Error 02 RAP ………………………………………………………………….

2-327

018-525 HDD Full or HDD Access Error RAP ……………………………………………………….

2-302

018-703 LDAP Protocol Error 03 RAP ………………………………………………………………….

2-328

018-526 Rejected to be Refresh RAP…………………………………………………………………..

2-302

018-704 LDAP Protocol Error 04 RAP ………………………………………………………………….

2-328

018-527 JT Monitor Internal Error RAP…………………………………………………………………

2-303

018-705 LDAP Protocol Error 05 RAP ………………………………………………………………….

2-329

018-528 Soap Request Error RAP……………………………………………………………………….

2-303

018-706 LDAP Protocol Error 06 RAP ………………………………………………………………….

2-329

018-529 Duplicate Scan Request RAP …………………………………………………………………

2-304

018-707 LDAP Protocol Error 07 RAP ………………………………………………………………….

2-330

018-530 Authentication Error RAP……………………………………………………………………….

2-304

018-708 LDAP Protocol Error 08 RAP ………………………………………………………………….

2-330

018-531 Failed to Create a New Job RAP …………………………………………………………….

2-305

018-710 LDAP Protocol Error 09 RAP ………………………………………………………………….

2-331

018-532 Too Many Jobs to Create a New Job RAP ……………………………………………….

2-305

018-711 LDAP Protocol Error 11 RAP ………………………………………………………………….

2-331

018-543 Shared Name Error in SMB Server RAP ………………………………………………….

2-306

018-712 LDAP Protocol Error 12 RAP ………………………………………………………………….

2-332

018-547 Number Restriction Over of SMB Scan Users RAP……………………………………

2-306

018-713 LDAP Protocol Error 13 RAP ………………………………………………………………….

2-332

018-556 HTTP Server Script Error RAP ……………………………………………………………….

2-307

018-714 LDAP Protocol Error 14 RAP ………………………………………………………………….

2-333

018-557 HTTP Invalid Char in Filename RAP ……………………………………………………….

2-307

018-716 LDAP Protocol Error 16 RAP ………………………………………………………………….

2-333

018-558 HTTP File Not Found RAP……………………………………………………………………..

2-308

018-717 LDAP Protocol Error 17 RAP ………………………………………………………………….

2-334

018-559 HTTP File Duplication Fail RAP………………………………………………………………

2-308

018-718 LDAP Protocol Error 18 RAP ………………………………………………………………….

2-334

018-560 HTTP Server Login Fail RAP ………………………………………………………………….

2-309

018-719 LDAP Protocol Error 19 RAP ………………………………………………………………….

2-335

018-561 HTTP Server Not Found RAP…………………………………………………………………

2-309

018-720 LDAP Protocol Error 20 RAP ………………………………………………………………….

2-335

018-562 HTTP Client Error RAP ………………………………………………………………………….

2-310

018-721 LDAP Protocol Error 21 RAP ………………………………………………………………….

2-336

018-563 HTTP Server Error RAP…………………………………………………………………………

2-310

018-725 Kerberos Authentication Protocol Error (22) RAP………………………………………

2-336

018-564 Host Name Solution Error in HTTP RAP ………………………………………………….

2-311

018-726 Kerberos Authentication Protocol Error (70) RAP………………………………………

2-337

018-565 Proxy Name Solution Error in HTTP RAP…………………………………………………

2-311

018-727 Kerberos Authentication Protocol Error (71) RAP………………………………………

2-337

018-566 Server Connect Error in HTTP RAP ………………………………………………………..

2-312

018-728 Kerberos Authentication Protocol Error (72) RAP………………………………………

2-338

018-567 HTTP Server Access Fail RAP ……………………………………………………………….

2-312

018-732 LDAP Protocol Error 32 RAP ………………………………………………………………….

2-338

018-568 HTTP Server SSL Access Fail RAP ………………………………………………………..

2-313

018-733 LDAP Protocol Error 33 RAP ………………………………………………………………….

2-339

018-569 HTTP Server Certificate Fail RAP……………………………………………………………

2-313

018-734 LDAP Protocol Error 34 RAP ………………………………………………………………….

2-339

018-570 HTTP Certificate Fail RAP ……………………………………………………………………..

2-314

018-735 LDAP Protocol Error 35 RAP ………………………………………………………………….

2-340

018-571 Internal Error in Scan RAP……………………………………………………………………..

2-314

018-736 LDAP Protocol Error 36 RAP ………………………………………………………………….

2-340

018-572 Invalid Char in Context RAP …………………………………………………………………..

2-315

018-748 LDAP Protocol Error 48 RAP ………………………………………………………………….

2-341

018-573 Invalid Char in Server RAP …………………………………………………………………….

2-315

018-749 LDAP Protocol Error 49 RAP ………………………………………………………………….

2-341

018-574 Invalid Char in Volume RAP …………………………………………………………………..

2-316

018-750 LDAP Protocol Error 50 RAP ………………………………………………………………….

2-342

018-575 Invalid Char in Login RAP………………………………………………………………………

2-316

018-751 LDAP Protocol Error 51 RAP ………………………………………………………………….

2-342

018-576 Invalid Char in Path RAP ……………………………………………………………………….

2-317

018-752 LDAP Protocol Error 52 RAP ………………………………………………………………….

2-343

018-577 Invalid Char in File RAP…………………………………………………………………………

2-317

018-753 LDAP Protocol Error 53 RAP ………………………………………………………………….

2-343

018-578 NW Server Not Found RAP ……………………………………………………………………

2-318

018-754 LDAP Protocol Error 54 RAP ………………………………………………………………….

2-344

018-579 NW Server Disk Full RAP ………………………………………………………………………

2-318

018-764 LDAP Protocol Error 64 RAP ………………………………………………………………….

2-344

018-580 Netware Invalid Volume RAP………………………………………………………………….

2-319

018-765 LDAP Protocol Error RAP ………………………………………………………………………

2-345

018-581 Netware Invalid Path RAP ……………………………………………………………………..

2-319

018-766 LDAP Protocol Error 66 RAP ………………………………………………………………….

2-345

018-582 Access Right Fail RAP…………………………………………………………………………..

2-320

018-767 LDAP Protocol Error 67 RAP ………………………………………………………………….

2-346

Status Indicator RAPs

07/2011

Initial Issue

2-6

WorkCentre 5335 Family Service Documentation

018-768 LDAP Protocol Error 68 RAP ………………………………………………………………….

2-346

018-769 LDAP Protocol Error 69 RAP ………………………………………………………………….

2-347

018-770 LDAP Protocol Error 70 RAP ………………………………………………………………….

2-347

018-771 LDAP Protocol Error 71 RAP ………………………………………………………………….

2-348

018-780 LDAP Protocol Error 80 RAP ………………………………………………………………….

2-348

018-781 LDAP Protocol Error 81 RAP ………………………………………………………………….

2-349

018-782 LDAP Protocol Error 82 RAP ………………………………………………………………….

2-349

018-783 LDAP Protocol Error 83 RAP ………………………………………………………………….

2-350

018-784 LDAP Protocol Error 84 RAP ………………………………………………………………….

2-350

018-785 LDAP Protocol Error 85 RAP ………………………………………………………………….

2-351

018-786 LDAP Protocol Error 86 RAP ………………………………………………………………….

2-351

018-787 LDAP Protocol Error 87 RAP ………………………………………………………………….

2-352

018-788 LDAP Protocol Error 88 RAP ………………………………………………………………….

2-352

018-789 LDAP Protocol Error 89 RAP ………………………………………………………………….

2-353

018-790 LDAP Protocol Error 90 RAP ………………………………………………………………….

2-353

018-791 LDAP Protocol Error 91 RAP ………………………………………………………………….

2-354

018-792 LDAP Protocol Error 92 RAP ………………………………………………………………….

2-354

018-793 LDAP Protocol Error 93 RAP ………………………………………………………………….

2-355

018-794 LDAP Protocol Error 94 RAP ………………………………………………………………….

2-355

018-795 LDAP Protocol Error 95 RAP ………………………………………………………………….

2-356

018-796 LDAP Protocol Error 96 RAP ………………………………………………………………….

2-356

018-797 LDAP Protocol Error 97 RAP ………………………………………………………………….

2-357

Chain 021 — FDI

021-215 Invalid Accessory Type RAP………………………………………………………………….

2-359

021-360 Accessory Fail RAP ………………………………………………………………………………

2-359

021-515 Wrong M/C Type Code RAP…………………………………………………………………..

2-360

021-516 Wrong Serial Number RAP …………………………………………………………………….

2-360

021-523 Internal Error RAP…………………………………………………………………………………

2-361

021-524 Inconsistency of Installation Status RAP ………………………………………………….

2-361

021-525 Inconsistency of Withdrawal Status RAP………………………………………………….

2-362

021-528 Communication Setting Error RAP ………………………………………………………….

2-362

021-733 Accessory Error RAP ……………………………………………………………………………

2-363

021-941 Scan Service Paused By Disable RAP …………………………………………………….

2-363

021-942 Scan Service Paused By Color Mode RAP ………………………………………………

2-364

021-943

Print Service Paused By Disable RAP……………………………………………………..

2-364

021-944

Print Service Paused By Color Mode RAP ……………………………………………….

2-365

021-945

Service Paused By Disable RAP …………………………………………………………….

2-365

021-946

Service Paused By Color Mode RAP……………………………………………………….

2-366

Chain 024 — Controller Communications

024-340 IOT-ESS Communication 1 RAP …………………………………………………………….

2-367

024-341 IOT-ESS Communication 2 RAP …………………………………………………………….

2-367

024-342 IOT-ESS Communication 3 RAP …………………………………………………………….

2-368

024-343 IOT-ESS Communication 4 RAP …………………………………………………………….

2-368

024-345 IOT-ESS Communication 5 RAP …………………………………………………………….

2-369

024-346 IOT-ESS Communication 6

RAP …………………………………………………………….

2-369

024-347 IOT-ESS Communication 7

RAP …………………………………………………………….

2-370

024-348

IOT-ESS Communication 8

RAP …………………………………………………………….

2-370

024-349

IOT-ESS Communication 9

RAP …………………………………………………………….

2-371

024-350

IOT-ESS Communication 10 RAP …………………………………………………………..

2-371

024-351

IOT-ESS Communication 11 RAP …………………………………………………………..

2-372

024-352 IOT-ESS Communication 12 RAP …………………………………………………………..

2-372

024-353 IOT-ESS Communication 13 RAP …………………………………………………………..

2-373

024-354 IOT-ESS Communication 14 RAP …………………………………………………………..

2-373

024-355 IOT-ESS Communication 15 RAP …………………………………………………………..

2-374

024-356 IOT-ESS Communication 16 RAP …………………………………………………………..

2-374

024-357 IOT-ESS Communication 17 RAP …………………………………………………………..

2-375

024-358 IOT-ESS Communication 18 RAP …………………………………………………………..

2-375

024-359 IOT-ESS Communication 19 RAP …………………………………………………………..

2-376

024-360 IOT-ESS Initialization RAP……………………………………………………………………..

2-376

024-361 Invalid IOT Paper Size RAP……………………………………………………………………

2-377

024-362 Page Sync Start RAP…………………………………………………………………………….

2-377

024-363 Page Sync Stop RAP …………………………………………………………………………….

2-378

024-364 DMA Transfer RAP ……………………………………………………………………………….

2-378

024-365 Overflow Loop Back Write RAP ………………………………………………………………

2-379

024-366 JBIG Library Other Failure RAP………………………………………………………………

2-379

024-367 Decompression Synchronization RAP ……………………………………………………..

2-380

024-368 PCI RAP………………………………………………………………………………………………

2-380

024-370 Marker Code Detection RAP…………………………………………………………………..

2-381

024-371 IOT-ESS Communication Fail 21 RAP…………………………………………………….

2-381

024-372 IOT-ESS Communication Fail 22 RAP…………………………………………………….

2-382

024-373 IOT-ESS Communication Fail 23 RAP…………………………………………………….

2-382

024-374 Registration Con PLL Parameter Fail RAP ………………………………………………

2-383

024-375 IOT-ESS Communication Fail 24 RAP…………………………………………………….

2-383

024-376 IOT-ESS Communication Fail 25 RAP…………………………………………………….

2-384

024-600 Billing Master Counter RAP ……………………………………………………………………

2-384

024-601 Billing Backup Counter 1 RAP ………………………………………………………………..

2-385

024-602 Billing Backup Counter 2 RAP ………………………………………………………………..

2-385

024-603 Software Key Master Counter RAP………………………………………………………….

2-386

024-604 Software Key Backup Counter 1 RAP………………………………………………………

2-386

024-605 Software Key Backup Counter 2 RAP………………………………………………………

2-387

024-606

Billing Meter Type Master Counter RAP ………………………………………………….

2-387

024-607 Billing Meter Type Backup Counter 1 RAP ……………………………………………..

2-388

024-608 Billing Meter Type Backup Counter 2 RAP ……………………………………………..

2-388

024-609 Billing Count Type Master Counter RAP………………………………………………….

2-389

024-610 Billing Count Type Backup Counter 1 RAP……………………………………………..

2-389

024-611 Billing Count Type Backup Counter 2 RAP……………………………………………..

2-390

024-612 Modal Break Point Master Counter RAP………………………………………………….

2-390

024-613 Modal Break Point Backup Counter 1 RAP………………………………………………

2-391

024-614 Modal Break Point Backup Counter 2 RAP………………………………………………

2-391

024-700 Memory Shortage or HDD Not Mounted RAP……………………………………………

2-392

024-701

Invalid Instruction of Face Inversion RAP ………………………………………………..

2-392

024-702 Paper Jam RAP …………………………………………………………………………………..

2-393

024-742 Print Booklet Sheets Counts Over RAP …………………………………………………..

2-393

024-746

Print Request Failure-Paper RAP …………………………………………………………..

2-394

024-747

Print Instruction Fail RAP ………………………………………………………………………

2-394

024-748 Bates Numbering Digit Over RAP…………………………………………………………..

2-395

024-775

Print Booklet Sheets Counts Over (Not Field Attachment) RAP ………………….

2-395

024-900 Upper Tray Out Of Place……………………………………………………………………….

2-396

024-910 Tray 1 Size Mismatch RAP ……………………………………………………………………

2-396

024-911 Tray 2 Size Mismatch RAP ……………………………………………………………………

2-397

024-912 Tray 3 Size Mismatch RAP ……………………………………………………………………

2-397

024-913 Tray 4 Size Mismatch RAP ……………………………………………………………………

2-398

Initial Issue

07/2011

Status Indicator RAPs

WorkCentre 5335 Family Service Documentation

2-7

024-916 Mix Full Stack RAP ……………………………………………………………………………….

2-398

024-917 Stacker Tray Staple Set Over Count RAP ………………………………………………..

2-399

024-926 Puncher Waste Bin Not Set RAP…………………………………………………………….

2-399

024-928 (Integrated Office Finisher) Scratch Sheet Compile RAP ……………………………

2-400

024-928 (Finisher LX) Scratch Sheet Compile RAP ……………………………………………….

2-400

024-934 Paper Type Mismatch RAP……………………………………………………………………

2-401

024-936 Tray 2 Paper Mismatch RAP …………………………………………………………………

2-401

024-937 Tray 3 Paper Mismatch RAP …………………………………………………………………

2-402

024-938 OHP Kind Mismatch at Tray 4 (Not white frame OHP) RAP……………………….

2-402

024-939 OHP Kind Mismatch (Not white frame OHP) RAP…………………………………….

2-403

024-942 Booklet Sheet Over Count RAP………………………………………………………………

2-403

024-943 Booklet Low Staple RAP………………………………………………………………………..

2-404

024-946 Tray 1 Position RAP………………………………………………………………………………

2-404

024-947 Tray 2 Position RAP………………………………………………………………………………

2-405

024-948 Tray 3 Position RAP………………………………………………………………………………

2-405

024-949 Tray 4 Position RAP………………………………………………………………………………

2-406

024-950 Tray 1 No Paper RAP ……………………………………………………………………………

2-406

024-951 Tray 2 No Paper RAP ……………………………………………………………………………

2-407

024-952 Tray 3 No Paper RAP ……………………………………………………………………………

2-407

024-953 Tray 4 No Paper RAP ……………………………………………………………………………

2-408

024-954 Tray 5 No Paper RAP ……………………………………………………………………………

2-408

024-959 Tray 1 Size Mismatch RAP …………………………………………………………………….

2-409

024-960 Tray 2 Size Mismatch RAP …………………………………………………………………….

2-409

024-961 Tray 3 Size Mismatch RAP …………………………………………………………………….

2-410

024-962 Tray 4 Paper Size Mismatch RAP …………………………………………………………..

2-410

024-963 Finisher Punch DustBox Full RAP ………………………………………………………….

2-411

024-965 ATS/APS Paper (IOT Detect) RAP ………………………………………………………….

2-411

024-966 ATS/APS Destination RAP …………………………………………………………………….

2-412

024-967 Mixed Width Paper (Stapler Job) RAP……………………………………………………..

2-412

024-968 Stapler/Punch Concurrence RAP ……………………………………………………………

2-413

024-969 Different Width Mix Punch RAP ………………………………………………………………

2-413

024-976 Staple Status Failed RAP ………………………………………………………………………

2-414

024-977 Stapler Feed Ready RAP……………………………………………………………………….

2-414

024-979 Low Staples RAP (Integrated Finisher)…………………………………………………….

2-415

024-979 Low Staples RAP (Finisher LX) ………………………………………………………………

2-415

024-980 Stacker Tray Full RAP …………………………………………………………………………..

2-416

024-982 Finisher Stacker Tray Lower Safety RAP …………………………………………………

2-416

024-984 Booklet Low Staple Front RAP ……………………………………………………………….

2-417

024-989 Booklet Low Staple R RAP ……………………………………………………………………

2-417

024-990 Punch Dust Full RAP ……………………………………………………………………………

2-418

Chain 025 — HDD

025-596

Diagnostic HDD Maintenance RAP …………………………………………………………

2-419

025-597

Diagnostic HDD Initialize RAP ………………………………………………………………..

2-419

Chain 026 — Scan; Controller

026-400 Exceed the Number of Connection of USB Host Fail RAP …………………………

2-421

026-700 LDAP Protocol MAX Error RAP ………………………………………………………………

2-421

026-701

Address Book Request Overflow RAP……………………………………………………..

2-422

026-702

Address Book Directory Service Overflow RAP…………………………………………

2-422

026-703

Abort with Logout RAP………………………………………………………………………….

2-423

026-704

DocuWorks Error RAP …………………………………………………………………………..

2-423

026-705 DocuWorks Short of Memory RAP…………………………………………………………..

2-424

026-706 DocuWorks Print Prohibited RAP…………………………………………………………….

2-424

026-707 DocuWorks Unlock Failed RAP ………………………………………………………………

2-425

026-708 URL Data Size Over RAP ………………………………………………………………………

2-425

026-709 URL HDD Full RAP ……………………………………………………………………………….

2-426

026-710 S/MIME Unsupported Cipher Fail RAP…………………………………………………….

2-426

026-711 Multi-Page File Size Over Limit RAP ……………………………………………………….

2-427

026-712 HTTP Out Job Overlap Error RAP …………………………………………………………..

2-427

026-713

Could Not Detect Proxy Server Automatically RAP …………………………………..

2-428

026-714 Could Not Connect to Xerox Server or Proxy RAP ……………………………………

2-428

026-715 Connection to Xerox Server has Timed Out RAP ……………………………………..

2-429

026-716 An Invalid State Message Received from Server RAP ………………………………

2-429

026-717 Invalid Network Settings Were Found RAP ……………………………………………..

2-430

026-718 PS Print Instruction Fail RAP ………………………………………………………………….

2-430

026-719

Internal Error in Scan RAP…………………………………………………………………….

2-431

026-720 Media Full RAP ……………………………………………………………………………………

2-431

026-721 Media Access Fail RAP…………………………………………………………………………

2-432

026-722 Media Format Fail RAP…………………………………………………………………………

2-432

026-723 Media Access Fail RAP…………………………………………………………………………

2-433

026-726

Options Inconsistent RAP ……………………………………………………………………..

2-433

026-727

Media Filepath Fail RAP ……………………………………………………………………….

2-434

026-728 WSD Scan Network Access Fail RAP……………………………………………………..

2-434

026-729 WSD Scan Data Transfer Fail RAP ………………………………………………………..

2-435

026-730

Can’t Detect Paper Size Of Specified Tray RAP……………………………………….

2-435

Chain 027 — Network

027-400 Net Off Line RAP…………………………………………………………………………………..

2-437

027-442 Duplicate IP Address RAP ……………………………………………………………………..

2-437

027-443 DNS Renewal Failure of Dynamic RAP ……………………………………………………

2-438

027-444 Duplicate IP Address RAP ……………………………………………………………………..

2-438

027-445 Illegal IP Address RAP…………………………………………………………………………..

2-439

027-446 Duplicate IP Address RAP ……………………………………………………………………..

2-439

027-447 Duplicate IP Address RAP ……………………………………………………………………..

2-440

027-452 Duplicate IP Address RAP ……………………………………………………………………..

2-440

027-500 SMTP Server Mail I/O RAP…………………………………………………………………….

2-441

027-501 POP Server RAP…………………………………………………………………………………..

2-441

027-502 POP Authentication RAP ……………………………………………………………………….

2-442

027-503 POP Server Communication Timeout RAP……………………………………………….

2-442

027-504 Invalid Response Reception from SMTP Server RAP ………………………………..

2-443

027-513 SMB Scan Client RAP……………………………………………………………………………

2-443

027-514 Host Name Resolution with SMB Scan Fails RAP……………………………………..

2-444

027-515 DNS Server is Not Set with SMB Scan RAP……………………………………………..

2-444

027-516 Server Connection Error in SMB RAP ……………………………………………………..

2-445

027-518 Login/Password Error RAP …………………………………………………………………….

2-445

027-519 Scanning Picture Preservation Place Error in SMB RAP……………………………

2-446

027-520 File Name Acquisition Failure RAP ………………………………………………………….

2-446

027-521 File Name Suffix Limit Over in SMB RAP ………………………………………………..

2-447

027-522 File Creation Failure RAP ………………………………………………………………………

2-447

027-523 SMB Scan Lock Folder Creation Failure RAP …………………………………………..

2-448

027-524 Folder Creation Failure RAP …………………………………………………………………..

2-448

027-525 File Delete Failure RAP………………………………………………………………………….

2-449

027-526 Lock Folder Delete Failure in SMB RAP ………………………………………………….

2-449

Status Indicator RAPs

07/2011

Initial Issue

2-8

WorkCentre 5335 Family Service Documentation

027-527 Folder Delete Failure RAP ……………………………………………………………………..

2-450

027-725 Extension Server Operation RAP…………………………………………………………….

2-476

027-528 Data Write-in Failure RAP………………………………………………………………………

2-450

027-726 Extension Server State RAP …………………………………………………………………..

2-476

027-529 Data Read Failure RAP …………………………………………………………………………

2-451

027-727 Extension Server Parameters RAP………………………………………………………….

2-477

027-530 File Name Conflict RAP …………………………………………………………………………

2-451

027-728 Extension Server File RAP……………………………………………………………………..

2-477

027-531 Incorrect SMB Scan Filing RAP ………………………………………………………………

2-452

027-730 SMTP Mail Division Error RAP………………………………………………………………..

2-478

027-532 NEXTNAME.DAT File Access Error in SMB RAP ……………………………………..

2-452

027-731 Server Limit Error RAP…………………………………………………………………………..

2-478

027-533 Internal Error in SMB Scan RAP……………………………………………………………..

2-453

027-732 Server Access Error RAP……………………………………………………………………….

2-479

027-543 Server Name Specification Error RAP ……………………………………………………..

2-453

027-733 Server SSL Error RAP …………………………………………………………………………..

2-479

027-547 SMB Protocol Error 4-007 RAP ………………………………………………………………

2-454

027-734 Server Certificate Error RAP …………………………………………………………………..

2-480

027-548 SMB Protocol Error 4-008 RAP ………………………………………………………………

2-454

027-735 Device SSL Config Error RAP…………………………………………………………………

2-480

027-549 SMB Protocol Error 4-009 RAP ………………………………………………………………

2-455

027-736 Device Certificate Error RAP…………………………………………………………………..

2-481

027-564 SMB Protocol Error 4-024 RAP ……………………………………………………………..

2-455

027-737 Template Server Read RAP……………………………………………………………………

2-481

027-565 SMB Protocol Error 4-025 RAP ………………………………………………………………

2-456

027-739 Invalid Template Server Path RAP ………………………………………………………….

2-482

027-566 SMB Protocol Error 4-026 RAP ………………………………………………………………

2-456

027-740 Template Server Login RAP …………………………………………………………………..

2-482

027-569 SMB (TCP/IP) is not Started RAP……………………………………………………………

2-457

027-741 Template Server Connect RAP……………………………………………………………….

2-483

027-572 SMB Protocol Error 4-032 RAP ………………………………………………………………

2-457

027-742 HDD File System RAP …………………………………………………………………………..

2-483

027-573 SMB Protocol Error 4-033 RAP ………………………………………………………………

2-458

027-743 Template Server Install RAP…………………………………………………………………..

2-484

027-574 SMB Protocol Error 4-034 RAP ………………………………………………………………

2-458

027-744 Template Address RAP………………………………………………………………………….

2-484

027-576 SMB Protocol Error 4-036 RAP ………………………………………………………………

2-459

027-745 Template Address Server RAP ……………………………………………………………….

2-485

027-578 SMB Protocol Error 4-038 RAP ………………………………………………………………

2-459

027-746 Job Template Pool Server RAP ………………………………………………………………

2-485

027-584 SMB Protocol Error 4-044 RAP ………………………………………………………………

2-460

027-750 Fax Document Inhibited RAP………………………………………………………………….

2-486

027-585 SMB Protocol Error 4-045 RAP ………………………………………………………………

2-460

027-751 Job Template Analysis RAP……………………………………………………………………

2-486

027-586 SMB Protocol Error 4-046 RAP ………………………………………………………………

2-461

027-752 Required User Entry Not Entered RAP…………………………………………………….

2-487

027-587 SMB Protocol Error 4-047 RAP ………………………………………………………………

2-461

027-753 Job Flow Service Disabled RAP ……………………………………………………………..

2-487

027-588 SMB Protocol Error 4-048 RAP ………………………………………………………………

2-462

027-754 Job Flow Service File Signature Mismatch RAP………………………………………..

2-488

027-589 SMB Protocol Error 4-049 RAP ………………………………………………………………

2-462

027-760 XJT Command Fail RAP……………………………………………………………………….

2-488

027-590 SMB Protocol Error 4-050 RAP ………………………………………………………………

2-463

027-761 Web Print Time Out RAP ………………………………………………………………………

2-489

027-591 SMB Protocol Error 4-051 RAP ………………………………………………………………

2-463

027-762 Illegal Web Print Job Ticket RAP ……………………………………………………………

2-489

027-599 SMB Protocol Error 4-Other RAP …………………………………………………………..

2-464

027-763 Auditron — Unable to Verify User RAP………………………………………………………

2-490

027-600 ExtPrint Check Mode Error RAP……………………………………………………………..

2-464

027-770 PDL Error RAP…………………………………………………………………………………….

2-490

027-700 Mail Address Domain Error RAP ……………………………………………………………

2-465

027-772 SMTP Server Error (HELO) RAP …………………………………………………………….

2-491

027-701 Network Cable Disconnected RAP ………………………………………………………….

2-465

027-773 SMTP Server Communication Timeout RAP …………………………………………….

2-491

027-702 Certificate for Addresses was not Found RAP…………………………………………

2-466

027-774 Address Inaccurate Character RAP …………………………………………………………

2-492

027-703 Certificate for Addresses was Expired RAP……………………………………………..

2-466

027-775 Too Many SMTP Address RAP……………………………………………………………….

2-492

027-704 Certificate for Recipients Untrusted RAP…………………………………………………

2-467

027-776 SMTP Server Error (EHLO) RAP …………………………………………………………….

2-493

027-705 Certificate for Recipients was Revoked RAP…………………………………………….

2-467

027-777 SMTP Server Un-Supports SMTP-AUTH RAP………………………………………….

2-493

027-706 Device Certificate not Found RAP ………………………………………………………….

2-468

027-778 No Mode Specified by SMTP-AUTH RAP…………………………………………………

2-494

027-707 Device Certificate Expired RAP ……………………………………………………………..

2-468

027-779 Authentication Failure by SMTP-AUTH RAP …………………………………………….

2-494

027-708 Certificate Valid RAP …………………………………………………………………………….

2-469

027-796 E-mail Not Printed RAP………………………………………………………………………….

2-495

027-709 Certificate Revoked RAP ……………………………………………………………………….

2-469

027-797 Invalid Output Destination RAP……………………………………………………………….

2-495

027-710 Invalid S/MIME Mail RAP……………………………………………………………………….

2-470

Chain 033 — FAX

027-711 S/MIME Mail Certificate RAP

2-470

033-310 Fax Charge Function Fail RAP

2-497

027-712 S/MIME Mail Certificate RAP

2-471

033-311 Invalid Address Book Data RAP

2-497

027-713 S/MIME Mail Altered RAP

2-471

033-312 Fax PWB Time Out RAP

2-498

027-714 S/MIME Mail Invalid RAP

2-472

033-313 Fax USB Fault RAP

2-498

027-715 S/MIME Mail Certificate Registration RAP

2-472

033-314 Fax/ESS Software Mismatch RAP

2-499

027-716 E-mail Signature RAP

2-473

033-315 USB Fatal Error RAP

2-499

027-720 Extension Server Host RAP

2-473

033-316 FAX Device Cont Error RAP

2-500

027-721 Extension Server RAP

2-474

033-317 FAX Device Cont Error RAP

2-500

027-722 Extension Server Time-out RAP

2-474

033-318 Image Processing Error RAP

2-501

027-723 Extension Server Authentication RAP

2-475

033-319 Fax Cont2 SW Fail RAP

2-501

027-724 Extension Server Access RAP

2-475

Initial Issue

07/2011

Status Indicator RAPs

WorkCentre 5335 Family Service Documentation

2-9

033-320 Controller No Response on Booting RAP …………………………………………………

2-502

033-533 T.30 Protocol Error RAP ………………………………………………………………………..

2-528

033-321 Fax PWB No Response on Booting RAP …………………………………………………

2-502

033-534 Unsupported Function at Remote RAP…………………………………………………….

2-528

033-322 FAX I/F Timeout RAP ……………………………………………………………………………

2-503

033-535 DCN Receive at Phase B Send RAP ……………………………………………………….

2-529

033-323 Fax PWB I/F Timeout RAP …………………………………………………………………….

2-503

033-536 Ring Stop before Fax Device Release RAP………………………………………………

2-529

033-324 USB State Change Error RAP ………………………………………………………………..

2-504

033-537 In/Out Conflict RAP……………………………………………………………………………….

2-530

033-325 Fax PWB Fatal Error RAP ……………………………………………………………………..

2-504

033-538 Fax Sending Image Process Error RAP……………………………………………………

2-530

033-326 Fax Manager Fatal Error RAP ………………………………………………………………..

2-505

033-539 Fax Receive Image Process Error RAP……………………………………………………

2-531

033-327 FCM No Response to Stop Request RAP ………………………………………………..

2-505

033-540 Fax Printing Image Process Error RAP…………………………………………………….

2-531

033-328 Failed to Initialize Fax Log RAP………………………………………………………………

2-506

033-541 No Destination Specified RAP ………………………………………………………………..

2-532

033-329 Fax Process Error RAP………………………………………………………………………….

2-506

033-542 Illegal Channel Request RAP………………………………………………………………….

2-532

033-330 FoIP Unrecoverable Error RAP……………………………………………………………….

2-507

033-543 Illegal Dial Data RAP……………………………………………………………………………..

2-533

033-331 FoIP Controller Init Fail RAP…………………………………………………………………..

2-507

033-544 Busy Tone Detected RAP ………………………………………………………………………

2-533

033-332 FoIP Controller Boot Fail RAP ………………………………………………………………..

2-508

033-545 T0 Timeout RAP……………………………………………………………………………………

2-534

033-333 FoIP Controller Wake-up Fail RAP ………………………………………………………….

2-508

033-546 No Dial Tone RAP…………………………………………………………………………………

2-534

033-334 FoIP Controller Message Fail RAP ………………………………………………………….

2-509

033-547 Abort During Transmission RAP ……………………………………………………………..

2-535

033-335 Illegal Fault Code Notice RAP ………………………………………………………………..

2-509

033-548 Cannot Perform Manual Send RAP …………………………………………………………

2-535

033-336 Access to a Non-Mounted Channel RAP………………………………………………….

2-510

033-549 Fax Service Disabled RAP……………………………………………………………………..

2-536

033-337 FaxCard Mismatch RAP ………………………………………………………………………..

2-510

033-550 Cannot Disable Fax Service RAP ……………………………………………………………

2-536

033-338 Illegal Type of FaxBox RAP ……………………………………………………………………

2-511

033-551 Fax I/F Error RAP………………………………………………………………………………….

2-537

033-363 Fax Control RAP …………………………………………………………………………………..

2-511

033-552 G3 Receive Error RAP…………………………………………………………………………..

2-537

033-500 No CS after RS Req RAP ………………………………………………………………………

2-512

033-553 No Mailbox/Relay RAP…………………………………………………………………………..

2-538

033-501 No PIX Data RAP………………………………………………………………………………….

2-512

033-554 Wrong Password/Receive RAP ………………………………………………………………

2-538

033-502 Post Message Resend Exceeded RAP ……………………………………………………

2-513

033-555 Incorrect Machine Password RAP …………………………………………………………..

2-539

033-503 T1 Timeout RAP …………………………………………………………………………………..

2-513

033-556 Wrong Password/Send RAP …………………………………………………………………..

2-539

033-504 T2 Timeout RAP …………………………………………………………………………………..

2-514

033-557 Destinations or Services Overflow RAP……………………………………………………

2-540

033-505 T5 Timeout RAP …………………………………………………………………………………..

2-514

033-558 Remote ID Rejection RAP………………………………………………………………………

2-540

033-506 DCN Receive RAP………………………………………………………………………………..

2-515

033-563 Wrong Paper Size RAP………………………………………………………………………….

2-541

033-507 Destination Has No Receiving Ability RAP ……………………………………………….

2-515

033-564 Fax Power Fail RAP………………………………………………………………………………

2-541

033-508 Destination Polling Error RAP…………………………………………………………………

2-516

033-565 Destination Overflow RAP………………………………………………………………………

2-542

033-509 DCS/NSS Re-transmission Error RAP……………………………………………………..

2-516

033-566 Unable to Initiate Call RAP……………………………………………………………………..

2-542

033-510 Fallback Error RAP ……………………………………………………………………………….

2-517

033-567 Illegal Dial Data RAP……………………………………………………………………………..

2-543

033-511 DTC/NSC Resend Error RAP …………………………………………………………………

2-517

033-568 FCM Watchdog Timeout RAP…………………………………………………………………

2-543

033-512 Remote Has No Relay RAP……………………………………………………………………

2-518

033-569 Image Direction Conflict RAP………………………………………………………………….

2-544

033-513 Remote Has No Mailbox RAP…………………………………………………………………

2-518

033-570 Retry Overflow RAP ………………………………………………………………………………

2-544

033-514 Carrier Down Detected RAP …………………………………………………………………..

2-519

033-571 Manual Send Job Canceled RAP…………………………………………………………….

2-545

033-516 EOR Receive RAP………………………………………………………………………………..

2-519

033-572 Fax Report Print Job Delayed RAP………………………………………………………….

2-545

033-517 ECM Phase C Flag Timeout RAP……………………………………………………………

2-520

033-573 Domain Regulation Check Error RAP ………………………………………………………

2-546

033-518 Remote Cannot Receive SUB RAP …………………………………………………………

2-520

033-574 Access to a Non-Mounted Channel RAP ………………………………………………….

2-546

033-519 PTS Has No SEP Capability RAP……………………………………………………………

2-521

033-575 Modem Polarity Inversion Detected RAP………………………………………………….

2-547

033-520 Remote Cannot Receive Password RAP………………………………………………….

2-521

033-576 Inaccurate Dial Data RAP ………………………………………………………………………

2-547

033-521 Transmission Canceled via DTMF RAP …………………………………………………..

2-522

033-577 Modem Image Under Run RAP ………………………………………………………………

2-548

033-522 DTMF I/F Timeout RAP …………………………………………………………………………

2-522

033-578 Modem Frame Size Over RAP………………………………………………………………..

2-548

033-523 Line 1 Not Connected RAP…………………………………………………………………….

2-523

033-580 Missing VoIP Gateway RAP……………………………………………………………………

2-549

033-524 Line 2 Not Connected RAP…………………………………………………………………….

2-523

033-581 Access Authentication Failure RAP …………………………………………………………

2-549

033-525 Line 3 Not Connected RAP…………………………………………………………………….

2-524

033-582 Mismatched Ability RAP…………………………………………………………………………

2-550

033-526 ECM Error RAP…………………………………………………………………………………….

2-524

033-583 Temporarily Unavailable RAP …………………………………………………………………

2-550

033-527 EOR-Q Send RAP ………………………………………………………………………………..

2-525

033-584 SIP Request Timeout RAP……………………………………………………………………..

2-551

033-528 RTN Send RAP…………………………………………………………………………………….

2-525

033-585 SIP Request Error RAP………………………………………………………………………….

2-551

033-529 RTN Receive RAP ………………………………………………………………………………..

2-526

033-586 T38 Protocol Not Ready RAP …………………………………………………………………

2-552

033-530 DTMF Illegal Procedure Error RAP………………………………………………………….

2-526

033-587 T38 Session Error RAP………………………………………………………………………….

2-552

033-531 DTMF Procedure Error RAP …………………………………………………………………..

2-527

033-588 T38 Packet Lost RAP…………………………………………………………………………….

2-553

033-532 Illegal Command Received RAP……………………………………………………………..

2-527

033-589 T38 Malformed Packet Received RAP……………………………………………………..

2-553

Status Indicator RAPs

07/2011

Initial Issue

2-10

WorkCentre 5335 Family Service Documentation

033-590 T38 Send Error RAP ……………………………………………………………………………..

2-554

034-510 DTMF Procedure Error RAP …………………………………………………………………..

2-579

033-591 FoIP Max Sessions Overflow RAP ………………………………………………………….

2-554

034-511 Unable to Send File at Remote RAP………………………………………………………..

2-580

033-592 FoIP Internal Timeout RAP …………………………………………………………………….

2-555

034-512 Detect Endless Loop RAP………………………………………………………………………

2-580

033-593 Canceled by Remote Peer RAP ……………………………………………………………..

2-555

034-513 Receive Command Error RAP ………………………………………………………………..

2-581

033-710 No Document RAP………………………………………………………………………………..

2-556

034-514 Requested Function Unsupported RAP ……………………………………………………

2-581

033-711 Page Error RAP ……………………………………………………………………………………

2-556

034-515 Illegal Command Received RAP……………………………………………………………..

2-582

033-712 Fax Control RAP …………………………………………………………………………………..

2-557

034-519 No. of Destinations Exceeded RAP …………………………………………………………

2-582

033-713 Fax Control RAP …………………………………………………………………………………..

2-557

034-520 No. of Services Exceeded RAP ………………………………………………………………

2-583

033-716 No Specified Mailbox RAP……………………………………………………………………..

2-558

034-521 Internal I/F Error RAP…………………………………………………………………………….

2-583

033-717 Incorrect Password RAP………………………………………………………………………..

2-558

034-522 No Manual Send Line RAP …………………………………………………………………….

2-584

033-718 No Document in Mailbox RAP ………………………………………………………………..

2-559

034-523 Fax Service Disabled RAP……………………………………………………………………..

2-584

033-719 Fax Job Canceled RAP………………………………………………………………………….

2-559

034-527 Dial Control Error RAP …………………………………………………………………………..

2-585

033-721 Fax Page Creation Failed RAP……………………………………………………………….

2-560

034-528 Cannot Perform Manual Send RAP …………………………………………………………

2-585

033-724 Fax Receive Memory Overflow RAP ……………………………………………………….

2-560

034-529 Document Paper Size RAP…………………………………………………………………….

2-586

033-725 Insufficient HDD Space RAP ………………………………………………………………….

2-561

034-530 DTMF I/F Timeout RAP………………………………………………………………………….

2-586

033-726 Fax Duplex Print Error RAP ……………………………………………………………………

2-561

034-550 Write to Fax Card-ROM Error Detection RAP……………………………………………

2-587

033-727 Cannot Rotate Image RAP …………………………………………………………………….

2-562

034-700 GCPLock-G3DicepBusy-CodecHang RAP ……………………………………………….

2-587

033-728 Auto Print Canceled RAP……………………………………………………………………….

2-562

034-701 Software Reset RAP ……………………………………………………………………………..

2-588

033-731 Inconsistent Instructions RAP …………………………………………………………………

2-563

034-702 No Destination Specified RAP ………………………………………………………………..

2-588

033-732 Print Job Canceled RAP ………………………………………………………………………..

2-563

034-703 D Channel Link RAP ……………………………………………………………………………..

2-589

033-733 Fax Document Number RAP ………………………………………………………………….

2-564

034-704 ISDN D Channel Data Link Error RAP ……………………………………………………..

2-589

033-734 Fax Print Suspension RAP …………………………………………………………………….

2-564

034-705 ISDN Layer 1 Stopped-Power On RAP…………………………………………………….

2-590

033-735 Fax Memory Allocate Timeout RAP…………………………………………………………

2-565

034-706 ISDN Layer 1 Stopped-Power Off RAP…………………………………………………….

2-590

033-736 Internet FAX Off Ramp Fail RAP …………………………………………………………….

2-565

034-707 FRMR Received RAP ……………………………………………………………………………

2-591

033-737 Fax Card Job Canceled RAP………………………………………………………………….

2-566

034-708 Illegal Frame Received N(R) RAP …………………………………………………………..

2-591

033-738 JBIG Information Fail RAP……………………………………………………………………..

2-566

034-709 Illegal Frame Received RAP …………………………………………………………………..

2-592

033-740 Fax Immediate Receive Print Canceled RAP ……………………………………………

2-567

034-710 DL Link Establishment Received RAP ……………………………………………………..

2-592

033-741 Fax Page Read Open Timeout RAP………………………………………………………..

2-567

034-711 Waiting for Link Timeout RAP …………………………………………………………………

2-593

033-742 Fax Page Read Close Timeout RAP ……………………………………………………….

2-568

034-712 Internal Error (Interrupt) RAP ………………………………………………………………….

2-593

033-743 Fax Page Write Open Timeout RAP ………………………………………………………..

2-568

034-713 Timeout-Transmission Canceled RAP ……………………………………………………..

2-594

033-744 Fax Page Write Close Timeout RAP………………………………………………………..

2-569

034-714 Line Disconnected-Timeout T305 RAP…………………………………………………….

2-594

033-745 Fax Data Write Timeout RAP………………………………………………………………….

2-569

034-715 Line Disconnected-Timeout 3082 RAP…………………………………………………….

2-595

033-746 Fax Data Read Timeout RAP …………………………………………………………………

2-570

034-716 Connection Timeout (T313) RAP…………………………………………………………….

2-595

033-747 Fax Service Start RAP …………………………………………………………………………..

2-570

034-717 Resume Timeout RAP …………………………………………………………………………..

2-596

033-749 Fax Card Memory Error RAP………………………………………………………………….

2-571

034-718 Normal Disconnection RAP…………………………………………………………………….

2-596

033-750 Fax Format Error RAP …………………………………………………………………………..

2-571

034-719 No Available Lines RAP…………………………………………………………………………

2-597

033-751 Activity Report Suspended RAP ……………………………………………………………..

2-572

034-720 Timeout (60s,T330,309,301,310) RAP …………………………………………………….

2-597

033-755 Fax Printing is Canceled RAP…………………………………………………………………

2-572

034-721 Format, Contents Error RAP …………………………………………………………………..

2-598

033-790 Fax Control RAP …………………………………………………………………………………..

2-573

034-722 Suspension Timeout RAP ………………………………………………………………………

2-598

033-791 Fax Control RAP …………………………………………………………………………………..

2-573

034-723 No Timer Assigned RAP ………………………………………………………………………..

2-599

033-792 Fax Control RAP …………………………………………………………………………………..

2-574

034-724 Illegal Sequence RAP ……………………………………………………………………………

2-599

Chain 034 — FAX

034-725 L3 Task Internal Error RAP …………………………………………………………………….

2-600

034-726 HD81501 I/F Buffer Busy RAP

2-600

034-211 Slot1 Board Failure RAP

2-575

034-727 No Reply for 3 sec. for 1300Hz RAP

2-601

034-212 Slot2 Board Failure RAP

2-575

034-728 Invalid Destination RAP

2-601

034-500 Dial Error RAP

2-576

034-729 Line Disconnect, In-Channel PB Send RAP

2-602

034-501 Selected Channel Dial Error RAP

2-576

034-730 In and Out Call Conflict RAP

2-602

034-505 Fax Work Memory Exceeded RAP

2-577

034-731 Fax Network Disconnected RAP

2-603

034-506 Unsupported Function at Remote RAP

2-577

034-732 Fax Network Timeout Disconnect RAP

2-603

034-507 Password Check Error RAP

2-578

034-733 Call Status Mismatch RAP

2-604

034-508 Transmission Canceled via DTMF RAP

2-578

034-734 HI Task Internal Error RAP

2-604

034-509 DTMF Illegal Procedure RAP

2-579

034-735 ISDN D Channel RAP

2-605

Initial Issue

07/2011

Status Indicator RAPs

WorkCentre 5335 Family Service Documentation

2-11

034-736 Wrong Notice from FAX Network RAP …………………………………………………….

2-605

034-737 Incoming Call Response Error RAP…………………………………………………………

2-606

034-738 Layer 1 Start Up Error RAP ……………………………………………………………………

2-606

034-739 Layer 1 Not Synchronized RAP ………………………………………………………………

2-607

034-740 Transmission of Frame Error RAP…………………………………………………………..

2-607

034-741 Unable to Send Frame RAP …………………………………………………………………..

2-608

034-742 Frame Send Error RAP………………………………………………………………………….

2-608

034-743 Abnormal Frame-Sending DMA RAP ………………………………………………………

2-609

034-744 Unacceptable Channel RAP …………………………………………………………………..

2-609

034-745 Outgoing Call to Channel Set RAP ………………………………………………………….

2-610

034-746 No Usable Lines RAP ……………………………………………………………………………

2-610

034-747 Switching Equipment Congestion RAP…………………………………………………….

2-611

034-748 Specified Line Cannot be Used RAP ……………………………………………………….

2-611

034-749 Network Congestion Error RAP ………………………………………………………………

2-612

034-750 Network Error RAP ……………………………………………………………………………….

2-612

034-751 Temporary Network Error RAP ……………………………………………………………….

2-613

034-752 Destination Terminal Busy RAP………………………………………………………………

2-613

034-753 Destination Not Responding RAP……………………………………………………………

2-614

034-754 No Response from Destination RAP………………………………………………………..

2-614

034-755 Destination Rejecting Call RAP ………………………………………………………………

2-615

034-756 Destination Faulty RAP………………………………………………………………………….

2-615

034-757 Others (Normal, Semi-normal) RAP ………………………………………………………..

2-616

034-758 Incorrect Destination Fax Dial No. RAP……………………………………………………

2-616

034-759 No Relay Network Route RAP ………………………………………………………………..

2-617

034-760 No Line To Destination RAP …………………………………………………………………..

2-617

034-761 Incorrect Format Destination Fax No. RAP……………………………………………….

2-618

034-762 Facility Rejected RAP ……………………………………………………………………………

2-618

034-763 Communication Capability Disallowed RAP ……………………………………………..

2-619

034-764 Communication Capability Not Configured RAP………………………………………..

2-619

034-765 Feature Limit Error RAP…………………………………………………………………………

2-620

034-766 Selected Communication Not Implemented RAP ………………………………………

2-620

034-767 Selected Mode Not Implemented RAP …………………………………………………….

2-621

034-768 Restricted Digital Information Only RAP …………………………………………………..

2-621

034-769 Error by Service, Feature RAP ……………………………………………………………….

2-622

034-770 Reply to Status Query RAP ……………………………………………………………………

2-622

034-771 Access Information Discarded RAP…………………………………………………………

2-623

034-772 Fax Connection Error RAP …………………………………………………………………….

2-623

034-773 Invalid Dial Number Specified RAP …………………………………………………………

2-624

034-774 Invalid Line Specified RAP……………………………………………………………………..

2-624

034-775 Others (Invalid Message Class) RAP ………………………………………………………

2-625

034-776 Insufficient Required Information RAP……………………………………………………..

2-625

034-777 Undefined Message Type RAP……………………………………………………………….

2-626

034-778 Incorrect Message or Type RAP……………………………………………………………..

2-626

034-779 No information or Not Defined RAP …………………………………………………………

2-627

034-780 Invalid Information RAP …………………………………………………………………………

2-627

034-781 Call Status, Message Mismatch RAP ………………………………………………………

2-628

034-782 Error Cleared due to Timeout RAP ………………………………………………………….

2-628

034-783 Other Errors (Operation, etc.) RAP………………………………………………………….

2-629

034-784 Destination Number Changed RAP …………………………………………………………

2-629

034-785 Incompatible Destination RAP ………………………………………………………………..

2-630

034-786 Call Identity not in Use RAP……………………………………………………………………

2-630

034-787 Call Identity in Use RAP…………………………………………………………………………

2-631

034-788 Show Other Causes RAP……………………………………………………………………….

2-631

034-789 G4 Presentation Illegal Event RAP ………………………………………………………….

2-632

034-790 Line 0 (Ext) not Connected RAP ……………………………………………………………..

2-632

034-791 Line 1 not Connected RAP……………………………………………………………………..

2-633

034-792 Line 2 not Connected RAP……………………………………………………………………..

2-633

034-793 Line 3 not Connected RAP……………………………………………………………………..

2-634

034-794 Line 4 not Connected RAP……………………………………………………………………..

2-634

034-795 Line 5 not Connected RAP……………………………………………………………………..

2-635

034-796

Dial Error (Incorrect Fax No. 2) RAP………………………………………………………..

2-635

034-797

Communication Parameter Error RAP ……………………………………………………..

2-636

034-798

Data Parameter Error RAP …………………………………………………………………….

2-636

034-799 Auto Dial Without Dial Data RAP …………………………………………………………….

2-637

Chain 035 — FAX

035-550 Write to Fax G3-ROM error detection RAP……………………………………………….

2-639

035-700 Modem Faulty RAP……………………………………………………………………………….

2-639

035-701 T1 Transmission Timeout RAP ……………………………………………………………….

2-640

035-702 Destination Receive Rejected RAP………………………………………………………….

2-640

035-703 DCN Receive at Phase B Send RAP ……………………………………………………….

2-641

035-704 Destination Polling Error RAP …………………………………………………………………

2-641

035-705 DCS/NSS Resend Exceeded RAP ………………………………………………………….

2-642

035-706 Fallback Error RAP ……………………………………………………………………………….

2-642

035-707 Wrong Password/Receive Banned RAP …………………………………………………..

2-643

035-708 Post-message Resend Exceeded RAP ……………………………………………………

2-643

035-709 RTN Receive RAP ………………………………………………………………………………..

2-644

035-710 PIN Receive RAP………………………………………………………………………………….

2-644

035-711 DCN Receive at Phase D RAP ……………………………………………………………….

2-645

035-712 No Response after 3 NSC RAP ………………………………………………………………

2-645

035-713 T2 Timeout after Sending FTT RAP…………………………………………………………

2-646

035-714 DCN Received after NSC/DTC RAP………………………………………………………..

2-646

035-715 Wrong Password-Polling Error RAP ………………………………………………………..

2-647

035-716 No Post Message-T2 Timeout RAP …………………………………………………………

2-647

035-717 RTN Send RAP…………………………………………………………………………………….

2-648

035-718 Receive T1 Timeout RAP……………………………………………………………………….

2-648

035-719 Busy Tone Detected at Phase-B RAP ……………………………………………………..

2-649

035-720 Unable to Receive by Remote RAP …………………………………………………………

2-649

035-721 DCN Received at Phase B RAP ……………………………………………………………..

2-650

035-722 Wrong Frame Length of 300bps RAP ………………………………………………………

2-650

035-723 No CD after Receiving Flag RAP…………………………………………………………….

2-651

035-724 DCN Receive after Sending FTT RAP ……………………………………………………..

2-651

035-725 Remote has no Mailbox/Relay RAP…………………………………………………………

2-652

035-726 PhaseC Cannot Receive-10 secs RAP…………………………………………………….

2-652

035-727 50% Error During G3 Receive RAP …………………………………………………………

2-653

035-728 C EOL Cannot Receive in 10 sec RAP …………………………………………………….

2-653

035-729 Carrier Down Detected RAP …………………………………………………………………..

2-654

035-730 No CS with Phase-C High Speed RAP…………………………………………………….

2-654

035-731 Fax V.8 Error RAP ………………………………………………………………………………..

2-655

035-732 Fax V.34 PCH CD Off RAP…………………………………………………………………….

2-655

035-733 Fax V.34 C/PCH CS None RAP………………………………………………………………

2-656

035-734 Polling Error at Remote Step V8 RAP………………………………………………………

2-656

035-735 No Document in Polling Box Step V8 RAP ……………………………………………….

2-657

035-736 No Reply DCN after Sending CTC RAP …………………………………………………..

2-657

Status Indicator RAPs

07/2011

Initial Issue

2-12

WorkCentre 5335 Family Service Documentation

035-737 No Reply DCN after Sending EOR RAP…………………………………………………..

2-658

035-738 No Reply DCN after Sending RR RAP …………………………………………………….

2-658

035-739 Fax T5 Timeout RAP …………………………………………………………………………….

2-659

035-740 Sending Stopped after EOR Send RAP……………………………………………………

2-659

035-741 ECM Phase C Flag Timeout RAP……………………………………………………………

2-660

035-742 EOR Send or Receive RAP ……………………………………………………………………

2-660

035-743 Remote Cannot Receive SUB Function RAP ……………………………………………

2-661

035-744 Remote Cannot Receive Password RAP………………………………………………….

2-661

035-745 PTX has No SEP Capability RAP ……………………………………………………………

2-662

035-746 Busy-Cannot Detect Dial Tone RAP ………………………………………………………..

2-662

035-747 Abort While Dialing RAP ………………………………………………………………………..

2-663

035-748 Abort During Transmission RAP ……………………………………………………………..

2-664

035-749 No Reply from Remote Station RAP………………………………………………………..

2-664

035-750 Power Off during Transmission RAP ……………………………………………………….

2-665

035-751 Document Send Operation Canceled RAP……………………………………………….

2-665

035-752 Number of Job Restriction Error RAP ………………………………………………………

2-666

035-753 Fax Memory Full RAP……………………………………………………………………………

2-666

035-754 File Management Memory Full RAP ………………………………………………………..

2-667

035-755 File Add Page Error RAP ……………………………………………………………………….

2-667

035-756 Cannot Add Page RAP ………………………………………………………………………….

2-668

035-757 No Receive Page RAP…………………………………………………………………………..

2-668

035-758 No Specified File or Page RAP……………………………………………………………….

2-669

035-759 No Specified Job RAP …………………………………………………………………………..

2-669

035-760 File Common Processing Error RAP ……………………………………………………….

2-670

035-761 File Processing Error RAP ……………………………………………………………………..

2-670

035-762 Line Disconnected during ISDN RAP ………………………………………………………

2-671

Chain 036 — FAX

036-500 Illegal PDRP Parameter RAP …………………………………………………………………

2-673

036-501 Illegal RDPBP Parameter RAP ……………………………………………………………….

2-673

036-502 Illegal RDPBN Parameter RAP……………………………………………………………….

2-674

036-503 Illegal RDCLP Parameter RAP ……………………………………………………………….

2-674

036-504 Illegal RDGR Parameter RAP…………………………………………………………………

2-675

036-505 Undefined Response RAP ……………………………………………………………………..

2-675

036-506 Negotiation Not Allowed RAP …………………………………………………………………

2-676

036-507 RDPBP Receive at Full Capacity RAP …………………………………………………….

2-676

036-508 RDPBN Receive Terminal Error RAP ………………………………………………………

2-677

036-509 RDPBN Receive Other RAP …………………………………………………………………..

2-677

036-510 RDGR Receive RAP ……………………………………………………………………………..

2-678

036-511 Illegal Procedure 1551 RAP……………………………………………………………………

2-678

036-512 Illegal CDS Parameter RAP……………………………………………………………………

2-679

036-513 Illegal CDC Parameter RAP……………………………………………………………………

2-679

036-514 Illegal CDE Parameter RAP……………………………………………………………………

2-680

036-515 Illegal CDD Parameter RAP……………………………………………………………………

2-680

036-516 Illegal CDR Parameter RAP……………………………………………………………………

2-681

036-517 Illegal CDPB Parameter RAP …………………………………………………………………

2-681

036-518 Illegal CDCL Parameter RAP………………………………………………………………….

2-682

036-519 Undefined Command RAP……………………………………………………………………..

2-682

036-520 Not Negotiable CDS Receive RAP ………………………………………………………….

2-683

036-521 Not Negotiable CDC Receive RAP ………………………………………………………….

2-683

036-522 CDD Receive Terminal Error RAP…………………………………………………………..

2-684

036-523 Other Than Above CDD Receive RAP …………………………………………………….

2-684

036-524 CDR Receive Terminal Error RAP…………………………………………………………..

2-685

036-525 Other Than Above CDR Receive RAP……………………………………………………..

2-685

036-526 Illegal CDUI (Normal Document) RAP ……………………………………………………..

2-686

036-527 Illegal CDUI (Operator Document) RAP……………………………………………………

2-686

036-528 Illegal CDUI (Control Document) RAP ……………………………………………………..

2-687

036-529 Illegal CDUI (Monitor Document) RAP……………………………………………………..

2-687

036-530 CDS Receive-Illegal Document RAP ……………………………………………………….

2-688

036-531 DMA Channel 1 Terminated RAP ……………………………………………………………

2-688

036-532 DMA Channel 2 Terminated RAP ……………………………………………………………

2-689

036-533 Cannot Convert Resources RAP …………………………………………………………….

2-689

036-534 Decode Error in Data Convert RAP …………………………………………………………

2-690

036-535 White Line Transfer Error (Compress) RAP………………………………………………

2-690

036-536 White Line Transfer Error (Decomp) RAP…………………………………………………

2-691

036-537 No RTC during Data Convert RAP…………………………………………………………..

2-691

036-538 Document Descriptor Analysis Error RAP…………………………………………………

2-692

036-539 Page Descriptor Analysis Error RAP………………………………………………………..

2-692

036-540 Text Unit Analysis Error RAP ………………………………………………………………….

2-693

036-541 Page Boundary Without TU RAP…………………………………………………………….

2-693

036-542 Relay Broadcast Error in G4 RAP……………………………………………………………

2-694

036-550 Write to FaxG4-ROM Error RAP ……………………………………………………………..

2-694

036-700 G4 Communication Error RAP ………………………………………………………………..

2-695

036-701 Receive Variable N(R) Error RAP ……………………………………………………………

2-695

036-702 Info Frame Size Exceeded (NI) RAP ……………………………………………………….

2-696

036-703 Monitor/Unnumbered Frame Error RAP……………………………………………………

2-696

036-704 Undefined Command/Response 1104 RAP………………………………………………

2-697

036-705 N2 Timeout of Receive Timer RAP ………………………………………………………….

2-697

036-706 SABM Wait Timeout in G4 RAP………………………………………………………………

2-698

036-707 UA Wait Timeout in G4 RAP …………………………………………………………………..

2-698

036-708 Cannot Establish Link in G4 RAP ……………………………………………………………

2-699

036-709 DISC Receive Before Link Close RAP……………………………………………………..

2-699

036-710 FRMR Receive (Z=1) RAP……………………………………………………………………..

2-700

036-711 FRMR Receive (Y=1) RAP …………………………………………………………………….

2-700

036-712 FRMR Received (Z=1) W=1 RAP ……………………………………………………………

2-701

036-713 FRMR Receive (W=1) RAP ……………………………………………………………………

2-701

036-714 Global Address Receive RAP …………………………………………………………………

2-702

036-715 Line Open Timeout in G4 RAP………………………………………………………………..

2-702

036-716 Wrong LSI Send (Busy Timeout) RAP ……………………………………………………..

2-703

036-717 Abnormal LSI Operation RAP …………………………………………………………………

2-703

036-718 Disconnection Notice Timeout RAP…………………………………………………………

2-704

036-719 C Line On — Line 1 Off RAP…………………………………………………………………….

2-704

036-720 C Line Off — Line 1 On RAP…………………………………………………………………….

2-705

036-721 Line 1 Off During Transmission RAP ……………………………………………………….

2-705

036-722 Call Disconnected During Flag Detect RAP………………………………………………

2-706

036-723 Call Disconnected While Awaiting UA RAP ………………………………………………

2-706

036-724 Call Disconnected While Awaiting SABM RAP………………………………………….

2-707

036-725 Disc Received Before Session RAP ………………………………………………………..

2-707

036-726 Illegal Header Received RAP………………………………………………………………….

2-708

036-727 Illegal Parameter of CC Packet RAP ……………………………………………………….

2-708

036-728 Illegal Parameter of CN Packet RAP ……………………………………………………….

2-709

036-729 Illegal Parameter of DT Packet RAP………………………………………………………..

2-709

036-730 Illegal Parameter of RI Packet RAP…………………………………………………………

2-710

036-731 Illegal Parameter of IT Packet RAP …………………………………………………………

2-710

Initial Issue

07/2011

Status Indicator RAPs

WorkCentre 5335 Family Service Documentation

2-13

036-732 Illegal Parameter of CI Packet RAP…………………………………………………………

2-711

036-733 Illegal Parameter of CF Packet RAP………………………………………………………..

2-711

036-734 Undefined Packet Received RAP ……………………………………………………………

2-712

036-735 CC Wait Timeout RAP …………………………………………………………………………..

2-712

036-736 CF Wait Timeout RAP……………………………………………………………………………

2-713

036-737 CI Received Before G4 Session RAP………………………………………………………

2-713

036-738 DT Packet P(S ), P(R ) Error RAP …………………………………………………………..

2-714

036-739 RR, RNR Packet P(S) Error RAP ……………………………………………………………

2-714

036-740 Busy Timeout RAP………………………………………………………………………………..

2-715

036-741 SI Received in Transmission RAP …………………………………………………………..

2-715

036-742 SF Received in Transmission RAP………………………………………………………….

2-716

036-743 DT Packet D Bit Error RAP …………………………………………………………………….

2-716

036-744 G4 Wait for Reply Timeout RAP ……………………………………………………………..

2-717

036-745 G4 CN Wait Timeout RAP ……………………………………………………………………..

2-717

036-746 G4 Data Link Disconnect Notice Timeout RAP………………………………………….

2-718

036-747 Fast Select Response Received RAP ……………………………………………………..

2-718

036-748 Receive Remote Charge Request RAP……………………………………………………

2-719

036-749 Abnormal LCGN RAP ……………………………………………………………………………

2-719

036-750 Illegal Procedure 1301 RAP……………………………………………………………………

2-720

036-751 Illegal TCA Parameter RAP ……………………………………………………………………

2-720

036-752 Illegal TCR Parameter RAP ……………………………………………………………………

2-721

036-753 Illegal TCC Parameter RAP ……………………………………………………………………

2-721

036-754 Illegal TBR Parameter RAP ……………………………………………………………………

2-722

036-755 Illegal TDT Parameter RAP ……………………………………………………………………

2-722

036-756 Undefined Ttransport Block Receive RAP ………………………………………………..

2-723

036-757 TCA Wait Timeout RAP …………………………………………………………………………

2-723

036-758 TCR Wait Timeout RAP …………………………………………………………………………

2-724

036-759 TCC Wait Timeout RAP …………………………………………………………………………

2-724

036-760 TBR Wait Timeout RAP …………………………………………………………………………

2-725

036-761 TDT Block Size Error RAP……………………………………………………………………..

2-725

036-762 G4 NetWork Disconnect Notice Timeout RAP…………………………………………..

2-726

036-763 Illegal Procedure 1401 RAP……………………………………………………………………

2-726

036-764 Illegal CSS Parameter RAP ……………………………………………………………………

2-727

036-765 Illegal CSE Parameter RAP ……………………………………………………………………

2-727

036-766 Illegal CSA Parameter RAP ……………………………………………………………………

2-728

036-767 Illegal CSUI Parameter RAP…………………………………………………………………..

2-728

036-768 Illegal CSCC Parameter RAP …………………………………………………………………

2-729

036-769 Illegal RSSP Parameter RAP………………………………………………………………….

2-729

036-770 Illegal RSSN Parameter RAP …………………………………………………………………

2-730

036-771 Illegal RSEP Parameter RAP………………………………………………………………….

2-730

036-772 Illegal RSAP Parameter RAP………………………………………………………………….

2-731

036-773 Illegal RSUI Parameter RAP…………………………………………………………………..

2-731

036-774 Illegal RSCCP Parameter RAP……………………………………………………………….

2-732

036-775 Undefined Command/Response 1413 RAP ……………………………………………..

2-732

036-776 RSSN Receive RAP………………………………………………………………………………

2-733

036-777 G4 Line Disconnect Notice Timeout RAP …………………………………………………

2-733

036-778 CSA Received (Wrong Terminal) RAP …………………………………………………….

2-734

036-779 CSA Receive (Others) RAP ……………………………………………………………………

2-734

036-780 CSS Wait Timeout RAP …………………………………………………………………………

2-735

036-781 RSSP Wait Timeout RAP……………………………………………………………………….

2-735

036-782 RSAP Wait Timeout RAP……………………………………………………………………….

2-736

036-783 RSEP Wait Timeout RAP……………………………………………………………………….

2-736

036-784 RSCCP Wait Timeout RAP …………………………………………………………………….

2-737

036-785 CSUI/RSUI Wait Timeout RAP ……………………………………………………………….

2-737

036-786 Incorrect Password (RSSN) RAP…………………………………………………………….

2-738

036-787 Wrong Password-Polling Error for Remote RAP………………………………………..

2-738

036-788 Poll Send Error at Remote RAP………………………………………………………………

2-739

036-789 No Password for RSSP Receive RAP ……………………………………………………..

2-739

036-790 Polling Rejected by Remote RAP ……………………………………………………………

2-740

036-791 Set Password-RSSP Received RAP………………………………………………………..

2-740

036-792 CSE Received after RSSP Send RAP ……………………………………………………..

2-741

036-793 Select Communication Error RAP……………………………………………………………

2-741

036-794 Line Disconnected During ISDN Mode RAP ……………………………………………..

2-742

036-795 Canceled by Remote Station RAP …………………………………………………………..

2-742

036-796

Sent Without Multiple Sets RAP………………………………………………………………

2-743

036-797

Illegal Procedure 1501 RAP……………………………………………………………………

2-743

036-798

Illegal RDEP Parameter RAP………………………………………………………………….

2-744

036-799

Illegal RDDP Parameter RAP …………………………………………………………………

2-744

Chain 041 — IOT Manager (MCU)

041-310 IM Logic Fail RAP ………………………………………………………………………………..

2-745

041-324 MCU PWB F1 Open RAP ……………………………………………………………………..

2-745

041-325 MCU PWB F2 Open RAP ……………………………………………………………………..

2-746

041-326 MCU PWB F3 Open RAP ……………………………………………………………………..

2-746

041-327 MCU PWB F4 Open RAP ……………………………………………………………………..

2-747

041-328 MCU PWB F5 Open RAP ……………………………………………………………………..

2-747

041-329 MCU PWB F6 Open RAP ……………………………………………………………………..

2-748

041-330 MCU PWB F7 Open RAP ……………………………………………………………………..

2-748

041-331 MCU PWB F8 Open RAP ……………………………………………………………………..

2-749

041-340 MCU NVM (EEPROM) Data Fail RAP …………………………………………………….

2-749

041-341 MCU NVM (EEPROM) Access Fail RAP ………………………………………………….

2-750

041-342

MCU NVM (EEPROM) Buffer Fail RAP …………………………………………………..

2-750

041-347

Serial I/O Fail RAP ……………………………………………………………………………….

2-751

041-500

Write to IOT-ROM Error Detection (During Download) RAP……………………….

2-751

041-501

Write to IOT-NVM-ROM Error Detection (during download) RAP………………..

2-752

Chain 042 — Drives

042-310

Main Motor Failure RAP…………………………………………………………………………

2-753

042-323

Drum Motor Failure RAP………………………………………………………………………..

2-753

042-400

Odor Filter End Of Life …………………………………………………………………………..

2-754

042-401

VOC Filter End Of Life …………………………………………………………………………..

2-754

Chain 045 — MM

045-310

Image Ready NG RAP ………………………………………………………………………….

2-755

045-311

Controller Communication Fail RAP ……………………………………………………….

2-755

Chain 047 — Output Control

047-211 Exit 1 OCT Home Fail RAP……………………………………………………………………

2-757

047-213 Finisher Type Mismatch …………………………………………………………………………

2-757

047-216

Finisher Communication Fail RAP ………………………………………………………….

2-758

047-217 HCF Communication Fault……………………………………………………………………..

2-758

047-218

Tray Module Communication Fail RAP ……………………………………………………

2-759

047-320

ALL Destination Tray Broken RAP………………………………………………………….

2-759

Chain 059 — Fuser

Status Indicator RAPs

07/2011

Initial Issue

2-14

WorkCentre 5335 Family Service Documentation

059-314 Control (Center) Thermistor Failure RAP………………………………………………….

2-761

074-103 Feed Out Sensor 3 On Jam (Tray4)…………………………………………………………

2-788

059-315 Control (Center) Thermistor Over Temperature Failure RAP ………………………

2-761

074-105

Registration Sensor On Jam (Tray 4) RAP ………………………………………………

2-789

059-316 Rear Thermistor Failure RAP………………………………………………………………….

2-762

074-210

Tray 3

Lift Fail RAP ………………………………………………………………………………

2-789

059-317 Rear Thermistor Over Temperature Failure RAP ………………………………………

2-762

074-212 Tray 4

Paper Size Sensor Broken RAP …………………………………………………..

2-790

Chain 061 — ROS

074-900 Tray 4

Feed Out Sensor Static Jam RAP ………………………………………………..

2-790

Chain 075 — Tray 5 (MSI) PH

061-320

ROS Motor Fail RAP…………………………………………………………………………….

2-763

061-325

SOS Fail RAP ……………………………………………………………………………………..

2-763

075-135

Registration Sensor On Jam (Tray 4) RAP ………………………………………………

2-791

Chain 062 — IIT/IPS

062-277 ESS-DADF Communication Fail RAP………………………………………………………

2-765

062-300 Platen Interlock Open RAP …………………………………………………………………….

2-765

062-311 IIT Software Logic Fail RAP……………………………………………………………………

2-766

062-345 IIT EEPROM Fail (IIT) RAP ……………………………………………………………………

2-767

062-360 Carriage Position Fail RAP …………………………………………………………………….

2-767

062-362 X Hard Fail RAP……………………………………………………………………………………

2-768

062-371 Lamp Illumination Fail RAP…………………………………………………………………….

2-768

062-380 Platen AGC Fail RAP…………………………………………………………………………….

2-769

062-386 Platen AOC Fail RAP…………………………………………………………………………….

2-770

062-389 Carriage Over Run Fail RAP…………………………………………………………………..

2-771

062-393 CCD PWB Sync Signal Fail RAP…………………………………………………………….

2-772

062-394 Cont PWBA Memory Fail RAP………………………………………………………………..

2-773

062-395 IIT PWB Power Cable Connection Fail RAP……………………………………………..

2-773

062-396 CCD Cable Connection Fail RAP ……………………………………………………………

2-774

062-397

IIT-Cont Video Cable Connection Fail RAP ………………………………………………

2-774

062-398

IIT-Cont I/O Cable Connection Fail RAP ………………………………………………….

2-775

062-500

Write to Error During Download RAP……………………………………………………….

2-775

062-790

PreIPS X- Recognition Fail RAP……………………………………………………………..

2-776

Chain 071 — Tray 1 PH

071-100Tray 1 Pre Misfeed RAP …………………………………………………………………………

2-777

071-105

Registration Sensor On Jam (Tray 1) RAP……………………………………………….

2-777

071-210

Tray 1

Lift Fail RAP……………………………………………………………………………….

2-778

071-212

Tray 1

Paper Size Switch Broken RAP…………………………………………………….

2-778

Chain 072 — Tray 2 PH

072-100Tray 2 Pre Misfeed RAP …………………………………………………………………………

2-779

072-101Tray 2 Misfeed RAP……………………………………………………………………………….

2-779

072-105

Registration Sensor On Jam (Tray 2) RAP………………………………………………

2-780

072-210

Tray 2

Lift Fail RAP………………………………………………………………………………

2-780

072-212

Tray 2

Paper Size Sensor Broken RAP …………………………………………………..

2-781

072-900

Tray 2

Feed Out Sensor Static Jam RAP ………………………………………………..

2-781

Chain 073 — Tray 3 PH

073-101 Tray 3

Misfeed RAP………………………………………………………………………………

2-783

073-105

Registration Sensor On Jam (Tray 3) RAP……………………………………………….

2-784

073-210

Tray 3

Lift Fail RAP……………………………………………………………………………….

2-784

073-212

Tray 3

Paper Size Sensor Broken RAP ……………………………………………………

2-785

073-900

Tray 3

Feed Out Sensor Static Jam RAP …………………………………………………

2-785

Chain 074 — Tray 4 PH

074-101

Tray 4 Misfeed RAP……………………………………………………………………………..

2-787

074-102 Feed Out Sensor 2 On Jam (Tray3/4) ……………………………………………………..

2-788

Chain 077 — Paper Transportation

077-101 Registration Sensor Off Jam RAP……………………………………………………………

2-793

077-103 Exit Sensor 1 Off Jam RAP…………………………………………………………………….

2-793

077-106 Exit Sensor 1 On Jam RAP…………………………………………………………………….

2-794

077-109 Exit Sensor 2 On Jam RAP…………………………………………………………………….

2-794

077-113 Exit Sensor 2 Off Jam RAP…………………………………………………………………….

2-795

077-129 Registration Sensor On Jam (Duplex Wait) RAP……………………………………….

2-795

077-130 Registration Sensor On Jam (Duplex Direct) RAP……………………………………..

2-796

077-131 Duplex Sensor On Jam RAP…………………………………………………………………..

2-796

077-211 Tray Module Type Mismatch RAP …………………………………………………………..

2-797

077-212 Tray Module Reset Fail RAP…………………………………………………………………..

2-797

077-214 Tray Module Logic Fail RAP …………………………………………………………………..

2-798

077-300 Front Cover Interlock Open RAP …………………………………………………………….

2-798

077-301 L/H Cover Interlock Open RAP ……………………………………………………………….

2-799

077-305 Tray Module L/H Cover Open RAP………………………………………………………….

2-799

077-307 Duplex Cover Open RAP ……………………………………………………………………….

2-800

077-308 L/H Upper Cover Open RAP …………………………………………………………………..

2-800

077-309 L/H Lower Cover Open RAP …………………………………………………………………..

2-801

077-314 P/H Module Logic Fail RAP…………………………………………………………………….

2-801

077-900 Registration Sensor Static Jam RAP ……………………………………………………….

2-802

077-901 Exit Sensor 1 Static Jam RAP…………………………………………………………………

2-802

077-902 Exit Sensor 2 Static Jam RAP…………………………………………………………………

2-803

077-907 Duplex Sensor Static Jam RAP ………………………………………………………………

2-803

Chain 078 — HCF

078-100Tray 6 (HCF) Pre Misfeed RAP………………………………………………………………..

2-805

078-101 HCF to Feed Out Sensor Fault RAP ………………………………………………………..

2-806

078-102 HCF to Registration Sensor Fault RAP…………………………………………………….

2-807

078-104 HCF Feed Out Sensor Fault RAP ……………………………………………………………

2-808

078-216 Logic Failure RAP …………………………………………………………………………………

2-808

078-250

HCF Lift Fault RAP………………………………………………………………………………..

2-809

078-300

HCF Top Cover Interlock Open RAP ……………………………………………………….

2-810

078-301

HCF Docking interlock Open RAP …………………………………………………………..

2-810

078-900

Tray 6 (HCF) Feed Out Sensor Static Jam RAP……………………………………….

2-811

Chain 091 — Xerographics

091-313 CRUM ASIC Communication Fail RAP…………………………………………………….

2-813

091-314 Fuser Fan Fault RAP …………………………………………………………………………….

2-813

091-401 Drum Cartridge Near Life RAP………………………………………………………………..

2-814

091-402 Drum Cartridge Life Over RAP………………………………………………………………..

2-814

091-406

Drum Cartridge Pre Near Life RAP ………………………………………………………….

2-815

091-600

Temperature Sensor Fail RAP ………………………………………………………………..

2-815

091-600

Humidity Sensor Fail RAP………………………………………………………………………

2-816

091-912

Drum Cartridge Life End RAP …………………………………………………………………

2-816

Initial Issue

07/2011

Status Indicator RAPs

WorkCentre 5335 Family Service Documentation

2-15

091-913 Drum Cartridge Life End RAP…………………………………………………………………

2-817

091-914

Drum CRUM Communication Fail RAP ……………………………………………………

2-817

091-915

Drum CRUM Data Broken RAP ………………………………………………………………

2-818

091-916

Drum CRUM Data Mismatch RAP …………………………………………………………..

2-818

091-921

Drum CRUM Not In Position RAP……………………………………………………………

2-819

Chain 092 — ProCon

092-315

ATC Fail RAP………………………………………………………………………………………

2-821

092-323

Dispense Fail RAP………………………………………………………………………………..

2-821

092-656

ATC Average Fail RAP ………………………………………………………………………….

2-822

092-660

ATC Amplitude Fail RAP………………………………………………………………………..

2-822

Chain 093 — Development

093-400 Toner Cartridge Near Empty RAP …………………………………………………………..

2-823

093-406 Toner Cartridge Pre Near Empty RAP……………………………………………………..

2-823

093-912 Toner Cartridge Empty…………………………………………………………………………..

2-824

093-916 Toner CRUM Not In Position RAP …………………………………………………………..

2-824

093-924 Toner K CRUM Communication Fail RAP ………………………………………………..

2-825

093-925

Toner CRUM Data Broken RAP ……………………………………………………………..

2-825

093-926

Toner CRUM Data Mismatch Fail RAP…………………………………………………….

2-826

093-956

Dev Install Mode Fail RAP ……………………………………………………………………..

2-827

093-959

Dev Install Times Over Fail RAP …………………………………………………………….

2-828

Chain 094 — Transfer

094-315 BTR Illegal output …………………………………………………………………………………

2-829

Chain 102 — UI/Dongle SW

102-311 USB Dongle Access Fault………………………………………………………………………

2-831

102-312 USB Dongle Illegal MAC Address Fault……………………………………………………

2-831

102-313 USB Dongle Illegal IOT Speed Key Fault …………………………………………………

2-832

102-314 USB Dongle IOT Speed Setting Fault………………………………………………………

2-832

102-315 USB Dongle SW Key Setting Fault ………………………………………………………….

2-833

102-316 USB Dongle Country Code Setting Fault………………………………………………….

2-833

102-317

USB Dongle PagePack Setting Fault……………………………………………………….

2-834

102-318

USB Dongle Country Code Setting Fault………………………………………………….

2-834

102-319

Dongle NVM List Setting Fault………………………………………………………………..

2-835

102-356

EWS Soft Fail RAP ……………………………………………………………………………….

2-835

Chain 116 — Controller

116-210 Media Reader Fatal Error RAP ……………………………………………………………….

2-837

116-211 MediaReader Cable Disconnected RAP………………………………………………….

2-837

116-212 MediaLib SW Logic Fail RAP…………………………………………………………………

2-838

116-220

Transition to Download Mode Download RAP Initialization Failure ……………..

2-838

116-312 HDD Encrypt Key RAP ………………………………………………………………………….

2-839

116-313 HDD Encrypt Setup RAP ……………………………………………………………………….

2-839

116-314 Ethernet Address RAP…………………………………………………………………………..

2-840

116-315 System Memory DIMM R/W Check RAP………………………………………………….

2-840

116-316 ESS RAM DIMM R/W Check RAP…………………………………………………………..

2-841

116-317 Standard ROM DIMM Check Fail RAP …………………………………………………….

2-841

116-318 ESS ROM DIMM Check RAP …………………………………………………………………

2-842

116-319

Controller UI Configuration RAP ……………………………………………………………..

2-842

116-321

System Software RAP …………………………………………………………………………..

2-843

116-322

WebDAV S/W Fail RAP …………………………………………………………………………

2-843

116-323 ESS NVRAM R/W Check RAP ……………………………………………………………….

2-844

116-324 System Controller RAP ………………………………………………………………………….

2-844

116-325 ESS Fan RAP ………………………………………………………………………………………

2-845

116-328 L2 Cache Fail RAP………………………………………………………………………………..

2-845

116-329 Serial Software RAP ……………………………………………………………………………..

2-846

116-330 HDD File System RAP …………………………………………………………………………..

2-846

116-331 Invalid Log Information RAP …………………………………………………………………..

2-847

116-332 ESS Standard ROM RAP……………………………………………………………………….

2-847

116-333 LocalTalk Software RAP ………………………………………………………………………..

2-848

116-334 ESS NVM Data Compare Fail RAP …………………………………………………………

2-848

116-336 Redirector HD Fail RAP …………………………………………………………………………

2-849

116-337 SNTP Software RAP……………………………………………………………………………..

2-849

116-338 JBA RAP ……………………………………………………………………………………………..

2-850

116-339 JBA No HD RAP ………………………………………………………………………………….

2-850

116-340 Memory Not Enough RAP………………………………………………………………………

2-851

116-341 ROM Version RAP ………………………………………………………………………………..

2-851

116-342 SESAMi Manager Fail RAP ……………………………………………………………………

2-852

116-343 Main PWB IC RAP ………………………………………………………………………………..

2-852

116-346 Formatter RAP ……………………………………………………………………………………..

2-853

116-348 Redirector RAP …………………………………………………………………………………….

2-853

116-349 SIF Fail to Call Pflite RAP ………………………………………………………………………

2-854

116-350 AppleTalk Software RAP………………………………………………………………………..

2-854

116-351 Ether Talk Software RAP ……………………………………………………………………….

2-855

116-352 NetWare Software RAP …………………………………………………………………………

2-855

116-353 HDD Mechanical RAP……………………………………………………………………………

2-856

116-354 HDD Product RAP…………………………………………………………………………………

2-856

116-355 Agent Software RAP ……………………………………………………………………………..

2-857

116-356 HDD Format RAP………………………………………………………………………………….

2-857

116-357 PostScript RAP …………………………………………………………………………………….

2-858

116-358 Salutation Software RAP………………………………………………………………………..

2-858

116-359 PLW Fatal Error RAP…………………………………………………………………………….

2-859

116-360 SMB Software RAP……………………………………………………………………………….

2-859

116-361 Spool HDD RAP……………………………………………………………………………………

2-860

116-362 SSDP Software RAP……………………………………………………………………………..

2-860

116-363 BMLinkS/Print Service Software RAP………………………………………………………

2-861

116-364 Timer RAP……………………………………………………………………………………………

2-861

116-365 Spool RAP……………………………………………………………………………………………

2-862

116-366 Software Report RAP…………………………………………………………………………….

2-862

116-367 Parallel IF Software RAP ……………………………………………………………………….

2-863

116-368 Dump Print RAP……………………………………………………………………………………

2-863

116-370 XJCL RAP ……………………………………………………………………………………………

2-864

116-371 PCL Decomposer Software RAP …………………………………………………………….

2-864

116-372 Formatter RAP ……………………………………………………………………………………..

2-865

116-373 Dynamic DNS Software RAP ………………………………………………………………….

2-865

116-374 Auto Switch RAP…………………………………………………………………………………..

2-866

116-375 Formatter RAP ……………………………………………………………………………………..

2-866

116-376 Port 9100 Software RAP ………………………………………………………………………..

2-867

116-377 Video DMA RAP……………………………………………………………………………………

2-867

116-378 MCR Software RAP ………………………………………………………………………………

2-868

116-379 MCC Software RAP ………………………………………………………………………………

2-868

116-380 ESS Font ROM DIMM RAP ……………………………………………………………………

2-869

116-381 ABL Initialize RAP …………………………………………………………………………………

2-869

Status Indicator RAPs

07/2011

Initial Issue

2-16

WorkCentre 5335 Family Service Documentation

116-382 ABL Initialize RAP…………………………………………………………………………………

2-870

116-383 PIT Lib Failure RAP ………………………………………………………………………………

2-870

116-384 DCS Fatal Error RAP …………………………………………………………………………….

2-871

116-385 IDC Software RAP ………………………………………………………………………………..

2-871

116-386 FAX Cable Insertion Error RAP ………………………………………………………………

2-872

116-388 HD Not Installed RAP ……………………………………………………………………………

2-872

116-389 RAM Install RAP …………………………………………………………………………………..

2-873

116-390 ROM NVM Mismatch RAP……………………………………………………………………..

2-873

116-391 Country Code RAP ……………………………………………………………………………….

2-874

116-392 ROM DIMM Machine Code Check Fail RAP …………………………………………….

2-874

116-393 AAA Manager Fatal Error RAP ……………………………………………………………….

2-875

116-394 AAA Manager Settings Failure RAP ………………………………………………………..

2-875

116-395 USB Software RAP ……………………………………………………………………………….

2-876

116-396 FIPS140 Self-Test Fail…………………………………………………………………………..

2-876

116-397 AAAmgr illegal setting area coverage threshold ………………………………………..

2-877

116-399 Initialization RAP…………………………………………………………………………………..

2-877

116-700 Image Expansion Kit Insufficient Memory RAP …………………………………………

2-878

116-701 Memory Duplex RAP …………………………………………………………………………….

2-878

116-702 Substitute Font RAP ……………………………………………………………………………..

2-879

116-703 PostScript Language RAP ……………………………………………………………………..

2-879

116-704 Media Reader: No Media RAP………………………………………………………………..

2-880

116-705 Media Reader: Format Error RAP……………………………………………………………

2-880

116-706 Media Reader: File Attribute Read Error RAP …………………………………………..

2-881

116-707 Media Reader: Image File Read Error RAP………………………………………………

2-881

116-708 Media Reader: File Attribute Read Error RAP …………………………………………..

2-882

116-709 Media Reader: File Attribute Read Error RAP …………………………………………..

2-882

116-710 HP-GL/2 Memory Overflow RAP …………………………………………………………….

2-883

116-711 PLW Form Merge Error RAP ………………………………………………………………….

2-883

116-712 PLW Form Memory Shortage RAP………………………………………………………….

2-884

116-713 HDD Job Full RAP ………………………………………………………………………………..

2-884

116-714 HP-GL/2 Command RAP ……………………………………………………………………….

2-885

116-715 PLW Form Registration Error RAP ………………………………………………………….

2-885

116-716 Media Reader: Corrupt or Missing Media File RAP ……………………………………

2-886

116-717 Media Reader: Media File Read Error RAP………………………………………………

2-886

116-718 PLW Form Overlay Error RAP ………………………………………………………………..

2-887

116-719 XPIF Parameter Cancelled RAP…………………………………………………………….

2-887

116-720 PCL Memory RAP…………………………………………………………………………………

2-888

116-725 Image Log Data Insufficient Disk Space RAP……………………………………………

2-888

116-737 ART User Defined Area Shortage RAP ……………………………………………………

2-889

116-738 Overlay Size Orientation RAP…………………………………………………………………

2-889

116-739 Form/Logo Capacity RAP ………………………………………………………………………

2-890

116-740 Arithmetic RAP……………………………………………………………………………………..

2-890

116-741 Maximum Forms Data Register RAP……………………………………………………….

2-891

116-742 Max Logo Registered RAP …………………………………………………………………….

2-891

116-743 Form/Logo Size Overflow RAP ……………………………………………………………….

2-892

116-745 ART Command Error RAP……………………………………………………………………..

2-892

116-746 Selected Form RAP ………………………………………………………………………………

2-893

116-747 Invalid Page Margin RAP……………………………………………………………………….

2-893

116-748 Page Image Data RAP…………………………………………………………………………..

2-894

116-749 PostScript Font RAP ……………………………………………………………………………..

2-894

116-750 Banner Sheet Cancelled RAP…………………………………………………………………

2-895

116-752 Print Job Ticket Description Warning RAP ……………………………………………….

2-895

116-771 Invalid JBIG Parameter DL Fixed RAP …………………………………………………….

2-896

116-772 Invalid JBIG Parameter D Fixed RAP ………………………………………………………

2-896

116-773 Invalid JBIG Parameter P Fixed RAP ………………………………………………………

2-897

116-774 Invalid JBIG Parameter YD Fixed RAP…………………………………………………….

2-897

116-775 Invalid JBIG Parameter L0 Fixed RAP……………………………………………………..

2-898

116-776 Invalid JBIG Parameter MX Fixed RAP ……………………………………………………

2-898

116-777 Invalid JBIG Parameter MY Fixed RAP ……………………………………………………

2-899

116-778

Invalid JBIG Par VLength Fixed RAP……………………………………………………….

2-899

116-780

Attached Document RAP ……………………………………………………………………….

2-900

116-790

Stapling Canceled RAP (Integrated Finisher) ……………………………………………

2-900

116-790

Stapling Canceled RAP (Finisher LX) ………………………………………………………

2-901

Chain 121 — FDI

121-316 FDI / Secure Access Conflict RAP ………………………………………………………….

2-903

121-318

Auth/Account Settings Is Not Supported RAP ………………………………………….

2-903

121-333 FDI-ESS Communication Fail …………………………………………………………………

2-904

121-334 FDI Login Fail RAP ………………………………………………………………………………

2-904

121-335 FDI Wake Up Answer Fail RAP ……………………………………………………………..

2-905

121-336 Unknown Accessory RAP ……………………………………………………………………..

2-905

121-337 Accessory Self Diag Fail RAP………………………………………………………………..

2-906

121-338 FDI Answer Time Out RAP ……………………………………………………………………

2-906

121-339 Price Table Error RAP…………………………………………………………………………..

2-907

121-340

EP Accessory Miss Match RAP ……………………………………………………………..

2-907

121-350

FDI Logic Fail RAP……………………………………………………………………………….

2-908

121-370

FDI Unexpected Error RAP……………………………………………………………………

2-908

Chain 123 — UI Communication

123-207 Communication Manager Target RAP ……………………………………………………..

2-909

123-209 Controller UI Communication RAP…………………………………………………………..

2-909

123-310 Send Queue RAP………………………………………………………………………………….

2-910

123-311 Receive Queue RAP ……………………………………………………………………………..

2-910

123-312 Diag Mode Change Fail (Punch Unit Type Set) RAP…………………………………

2-911

123-317 Receive Message Queue RAP ……………………………………………………………….

2-911

123-318 Receive Finish Queue RAP ……………………………………………………………………

2-912

123-320 NVM Initialized for FCW Composition RAP ………………………………………………

2-912

123-322 UI Target RAP………………………………………………………………………………………

2-913

123-323 UI Address RAP ……………………………………………………………………………………

2-913

123-325 Object Creation RAP……………………………………………………………………………..

2-914

123-326 Memory Overflow RAP…………………………………………………………………………..

2-914

123-327 Button Overflow RAP …………………………………………………………………………….

2-915

123-328 UI Internal Range RAP…………………………………………………………………………..

2-915

123-329 UI Coordinates RAP………………………………………………………………………………

2-916

123-332 I/F Fail (Invalid Parameter CP) RAP ………………………………………………………..

2-916

123-333 Interface Communication RAP………………………………………………………………..

2-917

123-337 Frame Data RAP…………………………………………………………………………………..

2-917

123-341 Event Queue RAP…………………………………………………………………………………

2-918

123-342 Event Queue RAP…………………………………………………………………………………

2-918

123-343 Invalid Class RAP …………………………………………………………………………………

2-919

123-344 Invalid Type RAP ………………………………………………………………………………….

2-919

123-345 Timer Queue Full RAP …………………………………………………………………………..

2-920

123-346 Invalid Timer Number RAP …………………………………………………………………….

2-920

123-352 Sys EEPROM Read Error (UI-Panel) RAP ………………………………………………

2-921

Initial Issue

07/2011

Status Indicator RAPs

WorkCentre 5335 Family Service Documentation

2-17

123-353 UI Cable Connect Error (UI-Panel) RAP………………………………………………….

2-921

124-321 Backup SRAM RAP ………………………………………………………………………………

2-946

123-354 Decrease in 24V Error (UI-Panel) RAP……………………………………………………

2-922

124-322 Software Key RAP ………………………………………………………………………………..

2-947

123-355 Decrease in 5V Error (UI-Panel) RAP……………………………………………………..

2-922

124-323 Software Key Registration RAP ………………………………………………………………

2-947

123-357 Sys EEPROM Write Error (UI-Panel) RAP ………………………………………………

2-923

124-324 All Billings Mismatch RAP ………………………………………………………………………

2-948

123-358 Log EEPROM Write Error (UI-Panel) RAP ………………………………………………

2-923

124-325 Billing Restoration RAP………………………………………………………………………….

2-948

123-362 No Object (UI-Panel) RAP …………………………………………………………………….

2-924

124-326 IOT Speed Not Registered RAP ……………………………………………………………..

2-949

123-368 UI Memory RAP ……………………………………………………………………………………

2-924

124-327 IOT Speed Change SW Fail RAP ……………………………………………………………

2-949

123-369 Interface Value RAP ……………………………………………………………………………..

2-925

124-328

Punch Unit User Initial Set Up RAP ………………………………………………………..

2-950

123-370 Interface Length RAP…………………………………………………………………………….

2-925

124-331 ESS ROM DIMM Not Found RAP…………………………………………………………..

2-950

123-371 Interface Parameter RAP……………………………………………………………………….

2-926

124-332 Contract Data Mismatch RAP ………………………………………………………………..

2-951

123-372 Interface Sequence RAP ……………………………………………………………………….

2-926

124-333 ASIC RAP ……………………………………………………………………………………………

2-951

123-373 Channel RAP ……………………………………………………………………………………….

2-927

124-334 ESS ROM 1 RAP ………………………………………………………………………………….

2-952

123-374 User Job ID RAP…………………………………………………………………………………..

2-927

124-335 Font ROM RAP …………………………………………………………………………………….

2-952

123-375 Internal Resource RAP ………………………………………………………………………….

2-928

124-337 ESS RAM RAP……………………………………………………………………………………..

2-953

123-376 Internal Memory RAP…………………………………………………………………………….

2-928

124-338 Duplicate Font ROMs RAP …………………………………………………………………….

2-953

123-377 UI Timer RAP……………………………………………………………………………………….

2-929

124-339 ROM DIMM Mismatch RAP ……………………………………………………………………

2-954

123-378 Interface Format RAP ……………………………………………………………………………

2-929

124-340 CRUM Market Fail All RAP ……………………………………………………………………

2-954

123-379 Dispatch RAP……………………………………………………………………………………….

2-930

124-341 CRUM Market Fail MCU RAP………………………………………………………………..

2-955

123-380 Copy Interface RAP ………………………………………………………………………………

2-930

124-342 CRUM Market Fail SYS 1 RAP ………………………………………………………………

2-955

123-381 Fax Interface RAP…………………………………………………………………………………

2-931

124-343 CRUM Market Fail SYS 2 RAP ………………………………………………………………

2-956

123-382 Scanner Interface RAP ………………………………………………………………………….

2-931

124-344

All Billings Meter Types Mismatch RAP …………………………………………………..

2-956

123-383 Report Interface RAP…………………………………………………………………………….

2-932

124-345

Billing Meter Type Restoration Fail RAP………………………………………………….

2-957

123-384 Server Access RAP ………………………………………………………………………………

2-932

124-346 All Billing Count Types Mismatch RAP ……………………………………………………

2-957

123-385 Service Object RAP ………………………………………………………………………………

2-933

124-347

Billing Count Type Restoration Fail RAP …………………………………………………

2-958

123-386 Service Object RAP ………………………………………………………………………………

2-933

124-348 All Modal Break Points Mismatch RAP ……………………………………………………

2-958

123-387 Service Object RAP ………………………………………………………………………………

2-934

124-349

Modal Break Point Restoration Fail RAP …………………………………………………

2-959

123-388 Attribute RAP ……………………………………………………………………………………….

2-934

124-350 CRUM OEM Fail All RAP ………………………………………………………………………

2-959

123-389 UI Comparator RAP ………………………………………………………………………………

2-935

124-351 CRUM OEM Fail MCU RAP…………………………………………………………………..

2-960

123-390 Job Parameter RAP ………………………………………………………………………………

2-935

124-352 CRUM OEM Fail SYS 1 RAP…………………………………………………………………

2-960

123-391 Job Parameter RAP ………………………………………………………………………………

2-936

124-353 CRUM OEM Fail SYS 2 RAP…………………………………………………………………

2-961

123-392 Auditron RAP ……………………………………………………………………………………….

2-936

124-360 CRUM Validation Fail All RAP ……………………………………………………………….

2-961

123-393 UI Compiling RAP …………………………………………………………………………………

2-937

124-361 CRUM Validation Fail MCU RAP ……………………………………………………………

2-962

123-394 File Access RAP …………………………………………………………………………………..

2-937

124-362 CRUM Validation Fail SYS 1 RAP ………………………………………………………….

2-962

123-395 UI NVM RAP ………………………………………………………………………………………..

2-938

124-363 CRUM Validation Fail SYS 2 RAP ………………………………………………………….

2-963

123-396 UI Software RAP…………………………………………………………………………………..

2-938

124-372 IOT Controller Software RAP ………………………………………………………………….

2-963

123-397 UI Manager RAP…………………………………………………………………………………..

2-939

124-373 IOT Manager SW Fail RAP ……………………………………………………………………

2-964

123-398 Release Queue RAP……………………………………………………………………………..

2-939

124-374 IOT Controller Software RAP ………………………………………………………………….

2-964

123-399 UI Internal RAP …………………………………………………………………………………….

2-940

124-380 CRUM Market Fail All (2) RAP……………………………………………………………….

2-965

123-400 Internal Interface RAP……………………………………………………………………………

2-940

124-381 CRUM Market Fail MCU (2) RAP……………………………………………………………

2-965

Chain 124 — Billing & Serialization

124-382 CRUM Market Fail SYS 1 (2) RAP………………………………………………………….

2-966

124-383 CRUM Market Fail SYS 2 (2) RAP

2-966

124-310 Product Designation RAP

2-941

124-390 CRUM OEM Fail All (2) RAP

2-967

124-311 Product Serial Number RAP

2-941

124-391 CRUM OEM Fail MCU (2) RAP

2-967

124-312 Machine Codes Mismatch RAP

2-942

124-392 CRUM OEM Fail SYS 1 (2) RAP

2-968

124-313 Serial Number RAP

2-942

124-393 CRUM OEM Fail SYS 2 (2) RAP

2-968

124-314 IOT Speed RAP

2-943

124-701 Side Tray to Center Tray RAP

2-969

124-315 IOT Speed Mismatch RAP

2-943

124-702 Finisher Tray to Center Tray RAP

2-969

124-316 Product Mode RAP

2-944

124-705 Punching Cancelled RAP

2-970

124-317 All Product Mode RAP

2-944

124-706 Folding Cancelled RAP

2-970

124-318 Product Type Software Key RAP

2-945

124-708 Output Tray Changed Failure RAP

2-971

124-319 All Product Types Software Key RAP

2-945

124-709 Stapler Sheets Counts RAP

2-971

124-320 EEPROM RAP

2-946

124-710 Output Tray Changed from MailBoxSorter RAP

2-972

Status Indicator RAPs

07/2011

Initial Issue

2-18

WorkCentre 5335 Family Service Documentation

Chain 127 — External Communications

127-310 ESR Task Fatal Error RAP ……………………………………………………………………

2-973

127-314 WSD Print S/W Fail RAP ……………………………………………………………………….

2-973

127-315 ThinPrint S/W Fail RAP………………………………………………………………………….

2-974

127-320

DFE Critical Fail RAP……………………………………………………………………………

2-974

127-337 Job Template HDD Write RAP………………………………………………………………..

2-975

127-342 Job Template Monitor RAP…………………………………………………………………….

2-975

127-353 LPD Software RAP ……………………………………………………………………………….

2-976

127-354 FTP Server Software RAP ……………………………………………………………………..

2-976

127-396 Mail I/O Software RAP …………………………………………………………………………..

2-977

127-398

IPP Software RAP…………………………………………………………………………………

2-977

127-399

JME Software RAP ……………………………………………………………………………….

2-978

127-700

SIP Registration Fail RAP……………………………………………………………………..

2-978

Chain 133 — Fax

133-210 Illegal Fax Parameter RAP …………………………………………………………………….

2-979

133-211 Fax Parameter Value Invalid RAP …………………………………………………………..

2-979

133-212 Fax Read ErrorNo Data RAP………………………………………………………………..

2-980

133-213 Fax Read ErrorInvalid Data RAP…………………………………………………………..

2-980

133-214 Fax USB Initializing RAP ……………………………………………………………………….

2-981

133-215 Fax USB Device RAP ……………………………………………………………………………

2-981

133-216 Fax USB Host Fatal RAP……………………………………………………………………….

2-982

133-217 Fax Manager Short of Memory RAP………………………………………………………..

2-982

133-218 Fax Card Message Library Short of Memory RAP……………………………………..

2-983

133-219 Fax Work Memory RAP …………………………………………………………………………

2-983

133-220 Fax Control Task RAP …………………………………………………………………………..

2-984

133-221 Fax Card Boot RAP ………………………………………………………………………………

2-984

133-222 Fax Card does not respond RAP …………………………………………………………….

2-985

133-223 Fax Card Reset RAP …………………………………………………………………………….

2-985

133-224 Controller ROM Fax Card ROM RAP ………………………………………………………

2-986

133-226 Country Code RAP ……………………………………………………………………………….

2-986

133-280 Fax Option Slot 1 Board RAP …………………………………………………………………

2-987

133-281 Received unknown message RAP…………………………………………………………..

2-987

133-282 Fax Card Download RAP……………………………………………………………………….

2-988

133-283 Fax Report Mailbox RAP ……………………………………………………………………….

2-988

133-700 Staple/Punch Cancelled RAP …………………………………………………………………

2-989

133-710 Tray Select Fail RAP……………………………………………………………………………..

2-989

OF 99-1 Reflective Sensor RAP…………………………………………………………………………..

2-1009

OF 99-2 Transmissive Sensor……………………………………………………………………………..

2-1010

OF 99-3 Switch………………………………………………………………………………………………….

2-1011

OF 99-4 Generic Solenoid/Clutch RAP …………………………………………………………………

2-1012

OF 99-6

2

Wire Motor Open………………………………………………………………………………..

2-1013

OF 99-7

2

Wire Motor On……………………………………………………………………………………

2-1013

OF 99-8

Set Gate Solenoid Open ………………………………………………………………………..

2-1014

OF 99-9

Multiple Wire Motor ……………………………………………………………………………….

2-1015

Chain 134 — FAX

134-210 Fax Controller Parameter RAP ……………………………………………………………….

2-991

134-211 FAX PWB RAP …………………………………………………………………………………….

2-991

Chain 202 — Timers

202-399 Internal Timer RAP ……………………………………………………………………………….

2-993

Other Faults

AC Power RAP………………………………………………………………………………………………….

2-995

STBY +5VDC Power RAP…………………………………………………………………………………..

2-996

+5VDC Power RAP ……………………………………………………………………………………………

2-996

+24VDC Power RAP ………………………………………………………………………………………….

2-997

Machine Not Ready RAP ……………………………………………………………………………………

2-998

OF 13-1 Secure Access RAP………………………………………………………………………………

2-999

OF 16-1 Network Checkout…………………………………………………………………………………

2-1002

Initial Issue

07/2011

Status Indicator RAPs

WorkCentre 5335 Family Service Documentation

2-19

Status Indicator RAPs

07/2011

Initial Issue

2-20

WorkCentre 5335 Family Service Documentation

003-311 IIT CDI Interface Mismatch RAP

BSD-ON: BSD 3.3 — ESS-IIT Communication

BSD-ON: BSD 16.1 — ESS

Error detected when information sent to controller from IIT via IIT CDI I/F during initialization of controller is insufficient. (e.g. bad combination of controller SW and IIT SW)

Procedure

Reload correct Controller and IIT Software (GP 16).

Replace IIT PWB (Switch the EEPROM) (PL 1.6)

Replace the ESS PWB (PL 35.2)

003-318 IIT Software RAP

BSD-ON: BSD 3.3 — ESS-IIT Communication

BSD-ON: BSD 16.1 — ESS

The IIT software is corrupt.

Procedure

Ensure that the customer is programming a job within the parameters of the machine utilizing the UI.

Disconnect then reconnect the IIT, Control Panel, ESS, MCU all PWBs connected to them (RAM, Firmware module, EEPROM)

Check the sw version of the controller sw

Reload Software (GP 16)

Replace IIT PWB (Switch the EEPROM) (PL 1.6)

If the problem persists, replace the ESS PWB (PL 35.2). (If not fixed by this, reinstall the original ESS PWB and RAM DIMM.)

Initial Issue

07/2011

Status Indicator RAPs

003-311 , 003-318

WorkCentre 5335 Family Service Documentation

2-21

003-319 IIT Video Driver Detection RAP

BSD-ON: BSD 3.3 — ESS-IIT Communication

BSD-ON: BSD 16.1 — ESS

One of the following errors is detected:

Compression Threshold overflow

DMA Transfer error

Other system compression errors

Procedure

Ensure that the customer is programming a job within the parameters of the machine utilizing the UI.

Disconnect then reconnect the IIT, Control Panel, ESS, MCU all PWBs connected to them (RAM, Firmware module, EEPROM)

Reload Software (GP 16)

Replace IIT PWB (Switch the EEPROM) (PL 1.6)

If the problem persists, replace the ESS PWB (PL 35.2). (If not fixed by this, reinstall the original ESS PWB and RAM DIMM.)

003-320 IISS-ESS Communication 1 RAP

BSD-ON: BSD 3.3 — ESS-IIT Communication

BSD-ON: BSD 16.1 — ESS

BSD-ON: BSD 34.1 — FAX

An abnormal parameter is set as the argument for the send function. After avoiding detection condition of 116-389 at power on, extended memory capacity in document scanning area below 256MB is detected with IITsc-detected Fault Code, while Fax Card is mounted.

Procedure

Disconnect and reconnect the IIT Harness (PL 1.6).

Reload Software (GP 16).

If the problem persists, replace the IIT PWB (Switch the EEPROM) (PL 1.6).

Status Indicator RAPs

07/2011

Initial Issue

003-319, 003-320

2-22

WorkCentre 5335 Family Service Documentation

003-321 IISS-ESS Communication 2 RAP

BSD-ON: BSD 3.3 — ESS-IIT Communication

BSD-ON: BSD 16.1 — ESS

The ACK (acknowledgement code) could not be received after 2 resend attempts. (The Sequencing No. of the sent Message Packet is incorrect.) Error detected when information sent to controller from IIT via IIT CDI I/F during initialization of controller is insufficient. (e.g. bad combination of controller SW and IIT SW).

Procedure

Disconnect and reconnect the IIT Harness (PL 1.6).

Reload Software (GP 16).

If the problem persists, replace the IIT PWB (Switch the EEPROM) (PL 1.6).

Replace the ESS PWB (PL 35.2)

003-322 IISS-ESS Communication 3 RAP

BSD-ON: BSD 3.3 — ESS-IIT Communication

BSD-ON: BSD 16.1 — ESS

The ACK (acknowledgement code) could not be received after 2 resend attempts. (The Packet No. of the sent Message Packet is incorrect.)

Procedure

Ensure that the customer is programming a job within the parameters of the machine utilizing the UI.

Disconnect then reconnect the IIT, Control Panel, ESS, MCU all PWBs connected to them (RAM, Firmware module, EEPROM)

Reload Software (GP 16)

Replace IIT PWB (Switch the EEPROM) (PL 1.6)

If the problem persists, replace the ESS PWB (PL 35.2). (If not fixed by this, reinstall the original ESS PWB and RAM DIMM.)

Initial Issue

07/2011

Status Indicator RAPs

003-321, 003-322

WorkCentre 5335 Family Service Documentation

2-23

003-323 IISS-ESS Communication 4 RAP

BSD-ON: BSD 3.3 — ESS-IIT Communication

BSD-ON: BSD 16.1 — ESS

The ACK (acknowledgement code) could not be received after 2 resend attempts. (The Message Length of the sent Message Packet is incorrect.)

003-324 IISS-ESS Communication 5 RAP

BSD-ON: BSD 3.3 — ESS-IIT Communication

BSD-ON: BSD 16.1 — ESS

The ACK (acknowledgement code) could not be received after 2 resend attempts. (The Message Length of the sent Message Packet is incorrect.)

Procedure

Ensure that the customer is programming a job within the parameters of the machine utilizing the UI.

Disconnect then reconnect the IIT, Control Panel, ESS, MCU all PWBs connected to them (RAM, Firmware module, EEPROM)

Reload Software (GP 16)

Replace IIT PWB (Switch the EEPROM) (PL 1.6)

If the problem persists, replace the ESS PWB (PL 35.2). (If not fixed by this, reinstall the original ESS PWB and RAM DIMM.)

Procedure

Ensure that the customer is programming a job within the parameters of the machine utilizing the UI.

Disconnect then reconnect the IIT, Control Panel, ESS, MCU all PWBs connected to them (RAM, Firmware module, EEPROM)

Reload Software (GP 16)

Replace IIT PWB (Switch the EEPROM) (PL 1.6)

If the problem persists, replace the ESS PWB (PL 35.2). (If not fixed by this, reinstall the original ESS PWB and RAM DIMM.)

Status Indicator RAPs

07/2011

Initial Issue

003-323, 003-324

2-24

WorkCentre 5335 Family Service Documentation

003-325 IISS-ESS Communication 6 RAP

BSD-ON: BSD 3.3 — ESS-IIT Communication

BSD-ON: BSD 16.1 — ESS

The ACK (acknowledgement code) could not be received after 2 resend attempts. (A parity error was detected by hardware in the IIT PWB.)

003-326 IISS-ESS Communication 7 RAP

BSD-ON: BSD 3.3 — ESS-IIT Communication

BSD-ON: BSD 16.1 — ESS

The ACK (acknowledgement code) could not be received after 2 resend attempts. (Framing error was detected by hardware in the IIT PWB.)

Procedure

Ensure that the customer is programming a job within the parameters of the machine utilizing the UI.

Disconnect then reconnect the IIT, Control Panel, ESS, MCU all PWBs connected to them (RAM, Firmware module, EEPROM)

Reload Software (GP 16)

Replace IIT PWB (Switch the EEPROM) (PL 1.6)

If the problem persists, replace the ESS PWB (PL 35.2). (If not fixed by this, reinstall the original ESS PWB and RAM DIMM.)

Procedure

Ensure that the customer is programming a job within the parameters of the machine utilizing the UI.

Disconnect then reconnect the IIT, Control Panel, ESS, MCU all PWBs connected to them (RAM, Firmware module, EEPROM)

Reload Software (GP 16)

Replace IIT PWB (Switch the EEPROM) (PL 1.6)

If the problem persists, replace the ESS PWB (PL 35.2). (If not fixed by this, reinstall the original ESS PWB and RAM DIMM.)

Initial Issue

07/2011

Status Indicator RAPs

003-325, 003-326

WorkCentre 5335 Family Service Documentation

2-25

003-327 IISS-ESS Communication 8 RAP

BSD-ON: BSD 3.3 — ESS-IIT Communication

BSD-ON: BSD 16.1 — ESS

The ACK (acknowledgement code) could not be received after 2 resend attempts. (An overrun error was detected by hardware in the IIT PWB.)

003-328 IISS-ESS Communication 9 RAP

BSD-ON: BSD 3.3 — ESS-IIT Communication

BSD-ON: BSD 16.1 — ESS

The ACK (acknowledgement code) could not be received after 2 resend attempts. (After header recognition, receive interruption was detected by the IIT PWB.)

Procedure

Ensure that the customer is programming a job within the parameters of the machine utilizing the UI.

Disconnect then reconnect the IIT, Control Panel, ESS, MCU all PWBs connected to them (RAM, Firmware module, EEPROM)

Reload Software (GP 16)

Replace IIT PWB (Switch the EEPROM) (PL 1.6)

If the problem persists, replace the ESS PWB (PL 35.2). (If not fixed by this, reinstall the original ESS PWB and RAM DIMM.)

Procedure

Ensure that the customer is programming a job within the parameters of the machine utilizing the UI.

Disconnect then reconnect the IIT, Control Panel, ESS, MCU all PWBs connected to them (RAM, Firmware module, EEPROM)

Reload Software (GP 16)

Replace IIT PWB (Switch the EEPROM) (PL 1.6)

If the problem persists, replace the ESS PWB (PL 35.2). (If not fixed by this, reinstall the original ESS PWB and RAM DIMM.)

Status Indicator RAPs

07/2011

Initial Issue

003-327, 003-328

2-26

WorkCentre 5335 Family Service Documentation

003-329 IISS-ESS Communication 10 RAP

BSD-ON: BSD 3.3 — ESS-IIT Communication

BSD-ON: BSD 16.1 — ESS

The NAK (Negative Acknowledgement) that notifies of the occurrence of a transmission failure is received. (The Sequencing No. of the received Message Packet is incorrect.)

003-330 IISS-ESS Communication 11 RAP

BSD-ON: BSD 3.3 — ESS-IIT Communication

BSD-ON: BSD 16.1 — ESS

The NAK (Negative Acknowledgement) that notifies of the occurrence of a transmission failure is received. (The Packet No. of the received Message Packet is incorrect.)

Procedure

Ensure that the customer is programming a job within the parameters of the machine utilizing the UI.

Disconnect then reconnect the IIT, Control Panel, ESS, MCU all PWBs connected to them (RAM, Firmware module, EEPROM)

Reload Software (GP 16)

Replace IIT PWB (Switch the EEPROM) (PL 1.6)

If the problem persists, replace the ESS PWB (PL 35.2). (If not fixed by this, reinstall the original ESS PWB and RAM DIMM.)

Procedure

Ensure that the customer is programming a job within the parameters of the machine utilizing the UI.

Disconnect then reconnect the IIT, Control Panel, ESS, MCU all PWBs connected to them (RAM, Firmware module, EEPROM)

Reload Software (GP 16)

Replace IIT PWB (Switch the EEPROM) (PL 1.6)

If the problem persists, replace the ESS PWB (PL 35.2). (If not fixed by this, reinstall the original ESS PWB and RAM DIMM.)

Initial Issue

07/2011

Status Indicator RAPs

003-329, 003-330

WorkCentre 5335 Family Service Documentation

2-27

003-331 IISS-ESS Communication 12 RAP

BSD-ON: BSD 3.3 — ESS-IIT Communication

BSD-ON: BSD 16.1 — ESS

The NAK (Negative Acknowledgement) that notifies of the occurrence of a transmission failure is received. (The Message Length of the received Message Packet is incorrect.)

003-332 IISS-ESS Communication 13 RAP

BSD-ON: BSD 3.3 — ESS-IIT Communication

BSD-ON: BSD 16.1 — ESS

The NAK (Negative Acknowledgement) that notifies of the occurrence of a transmission failure is received. (The Check Code of the received Message Packet is incorrect.)

Procedure

Ensure that the customer is programming a job within the parameters of the machine utilizing the UI.

Disconnect then reconnect the IIT, Control Panel, ESS, MCU all PWBs connected to them (RAM, Firmware module, EEPROM)

Reload Software (GP 16)

Replace IIT PWB (Switch the EEPROM) (PL 1.6)

If the problem persists, replace the ESS PWB (PL 35.2). (If not fixed by this, reinstall the original ESS PWB and RAM DIMM.)

Procedure

Ensure that the customer is programming a job within the parameters of the machine utilizing the UI.

Disconnect then reconnect the IIT, Control Panel, ESS, MCU all PWBs connected to them (RAM, Firmware module, EEPROM)

Reload Software (GP 16)

Replace IIT PWB (Switch the EEPROM) (PL 1.6)

If the problem persists, replace the ESS PWB (PL 35.2). (If not fixed by this, reinstall the original ESS PWB and RAM DIMM.)

Status Indicator RAPs

07/2011

Initial Issue

003-331, 003-332

2-28

WorkCentre 5335 Family Service Documentation

003-333 IISS-ESS Communication 14 RAP

BSD-ON: BSD 3.3 — ESS-IIT Communication

BSD-ON: BSD 16.1 — ESS

The NAK (Negative Acknowledgement) that notifies of the occurrence of a transmission failure is received. (A parity error was detected by hardware of the UART.)

003-334 IISS-ESS Communication 15 RAP

BSD-ON: BSD 3.3 — ESS-IIT Communication

BSD-ON: BSD 16.1 — ESS

The NAK (Negative Acknowledgement) that notifies of the occurrence of a transmission failure is received. (A framing error was detected by hardware of the UART.)

Procedure

Ensure that the customer is programming a job within the parameters of the machine utilizing the UI.

Disconnect then reconnect the IIT, Control Panel, ESS, MCU all PWBs connected to them (RAM, Firmware module, EEPROM)

Reload Software (GP 16)

Replace IIT PWB (Switch the EEPROM) (PL 1.6)

If the problem persists, replace the ESS PWB (PL 35.2). (If not fixed by this, reinstall the original ESS PWB and RAM DIMM.)

Procedure

Ensure that the customer is programming a job within the parameters of the machine utilizing the UI.

Disconnect then reconnect the IIT, Control Panel, ESS, MCU all PWBs connected to them (RAM, Firmware module, EEPROM)

Reload Software (GP 16)

Replace IIT PWB (Switch the EEPROM) (PL 1.6)

If the problem persists, replace the ESS PWB (PL 35.2). (If not fixed by this, reinstall the original ESS PWB and RAM DIMM.)

Initial Issue

07/2011

Status Indicator RAPs

003-333, 003-334

WorkCentre 5335 Family Service Documentation

2-29

003-335 IISS-ESS Communication 16 RAP

BSD-ON: BSD 3.3 — ESS-IIT Communication

BSD-ON: BSD 16.1 — ESS

The NAK (Negative Acknowledgement) that notifies of the occurrence of a transmission failure is received. (An overrun error was detected by hardware of the UART.)

003-336 IISS-ESS Communication 17 RAP

BSD-ON: BSD 3.3 — ESS-IIT Communication

BSD-ON: BSD 16.1 — ESS

The NAK (Negative Acknowledgement) that notifies of the occurrence of a transmission failure is received. (After the header was recognized, it was detected that receiving was aborted.)

Procedure

Ensure that the customer is programming a job within the parameters of the machine utilizing the UI.

Disconnect then reconnect the IIT, Control Panel, ESS, MCU all PWBs connected to them (RAM, Firmware module, EEPROM)

Reload Software (GP 16)

Replace IIT PWB (Switch the EEPROM) (PL 1.6)

If the problem persists, replace the ESS PWB (PL 35.2). (If not fixed by this, reinstall the original ESS PWB and RAM DIMM.)

Procedure

Ensure that the customer is programming a job within the parameters of the machine utilizing the UI.

Disconnect then reconnect the IIT, Control Panel, ESS, MCU all PWBs connected to them (RAM, Firmware module, EEPROM)

Reload Software (GP 16)

Replace IIT PWB (Switch the EEPROM) (PL 1.6)

If the problem persists, replace the ESS PWB (PL 35.2). (If not fixed by this, reinstall the original ESS PWB and RAM DIMM.)

Status Indicator RAPs

07/2011

Initial Issue

003-335, 003-336

2-30

WorkCentre 5335 Family Service Documentation

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