Xerox 5019 коды ошибок

Устранение неисправностей

WorkCentre 5019/5021
Руководство пользователя

11-21

Коды ошибок

Если из-за ошибки некорректно завершается печать или возникает неисправность аппарата,
мигает код ошибки (X-X) или (XXX-XXX).

Примеры отображения кодов ошибки

В таблице ниже приведены коды ошибок и способы их устранения.

Примечания

•

Когда отображается код ошибки, могут быть утрачены данные печати в аппарате,
а также информация, хранящаяся в памяти аппарата.

•

Если отображается код ошибки, которого нет в таблице ниже, или ошибку не
удается устранить после выполнения приведенных в таблице указаний,
обращайтесь в центр технической поддержки Xerox. Номер контакта напечатан на
наклейке или карточке, прикрепленной к аппарату.

•

Когда отображает двухзначный код (X-X), можно проверить соответствующий
шестизначный код (XXX-XXX), нажав и удерживая кнопку

Копия удостоверения.

• Page 1: User Guide

  September 2012 702P00733 WorkCentre 5019/5021 User Guide…
• Page 2
  ©2012 Xerox Corporation. All rights reserved. XEROX , and XEROX and Design , are trademarks of Xerox Corporation in the United States and/or other countries. Microsoft, Windows, Windows Server, Windows XP, Windows Vista, and Windows 7 are trademarks or registered trademarks of Microsoft Corporation.

• Page 3: Table Of Contents

  Duplex automatic document feeder (optional) ……..3-5 WorkCentre 5019/5021…

• Page 4
  Stopping a copy job …………..5-8 WorkCentre 5019/5021…
• Page 5
  Checking the total number of impressions copied ……… 9-4 WorkCentre 5019/5021…
• Page 6
  Notes and restrictions on the use of the Scan feature ……. . .12-9 WorkCentre 5019/5021…

• Page 7: Before Using The Machine

  Preface Thank you for selecting the WorkCentre 5019/5021 (hereafter referred to as «the machine»). This guide describes how to operate the machine and the precautions you should follow during operation. To get the most out of the machine and to use it effectively, be sure to read this guide before use.

• Page 8: Available Manuals

  The help describes print features and operations. Guides for optional components Optional components are available for this product. Optional components come with an installation procedure guide that provides information on how to set up the product and other details. WorkCentre 5019/5021 User Guide…

• Page 9: Using This Guide

  The procedures in this guide may vary depending on the driver and utility software versions used. • In this document, «Computer» refers to a personal computer or workstation. • This guide uses Notes to call attention to important information and additional information on operations or features. WorkCentre 5019/5021 User Guide…

• Page 10
  Long Edge Feed (LEF) the machine. feed direction SEF orientation Loading the document or paper in landscape orientation when viewed from Short Edge Feed (SEF): the front of the machine. feed direction WorkCentre 5019/5021 User Guide…

• Page 11: Safety Notes

  Note Any unauthorized alteration including an addition of new functions or connection to external devices may not be covered by the product warranty. Contact your local Xerox representative for more information. Follow all warning instructions marked on this product. The following symbols are used to indicate…

• Page 12: Machine Installation

  If the power cord is damaged or insulated wires are exposed, contact your local Xerox representative for a replacement. Do not use a damaged or uninsulated cord to avoid the risk of electric shock and fire.

• Page 13
  Locate this product in a well-ventilated area. Do not obstruct the ventilation openings of the product. Keep the minimum clearance indicated below for ventilation and access to the power plug. Unplug the product if an abnormal condition is noted. With Duplex Automatic Document Feeder 1100.9 325.9 (Unit: mm) WARNINGS: WorkCentre 5019/5021 User Guide…

• Page 14: Operational Safety

  This product is equipped with a safety feature that prohibits access to hazardous areas. The areas are isolated by covers or protectors that require a tool to remove. To prevent electric shock and injury, never remove these covers and protectors. WorkCentre 5019/5021 User Guide…

• Page 15: Consumables

  Never throw a toner cartridge into an open flame. Remaining toner in the cartridge may catch fire and cause burn injury or explosion. If you have a used toner cartridge no longer needed, contact your local Xerox representative for its disposal.

• Page 16: Location Of Warning And Caution Labels

  Always follow all warning instructions marked on or supplied with this product. WARNING: To avoid the risk of burn injury and electric shock, never touch the area with the «High Temperature» or «High Voltage» indicators. Caution label Warning label 1-10 WorkCentre 5019/5021 User Guide…

• Page 17: Regulations

  Operation of this product in a residential area is likely to cause harmful interference in which case the user is required to correct the interference at their own expense. Changes and modifications to this product not specifically approved by Xerox may void the user’s authority to operate this equipment.

• Page 18: Environment

  Before using the machine Environment For environmental protection and efficient use of resources, Xerox recycles returned toner cartridges to manufacture parts and materials, or for energy recovery. Proper disposal is required for used toner cartridges and drum cartridges. Do not open toner cartridge containers.

• Page 19: Freebsd

  Copyright (C) 1991-2, RSA Data Security, Inc. Created 1991. All rights reserved. License to copy and use this software is granted provided that it is identified as the «RSA Data Security, Inc. MD5 Message-Digest Algorithm» in all material mentioning or referencing this software or this function. WorkCentre 5019/5021 1-13 User Guide…

• Page 20
  It is provided «as is» without express or implied warranty of any kind. These notices must be retained in any copies of any part of this documentation and/or software. 1-14 WorkCentre 5019/5021 User Guide…

• Page 21: Legal Notice

  Copyright material or trademarks without the consent of the owner • Postage stamps and other negotiable instruments This list is not inclusive and no liability is assumed for either its completeness or accuracy. In case of doubt, contact your legal counsel. WorkCentre 5019/5021 1-15 User Guide…

• Page 22
  Before using the machine 1-16 WorkCentre 5019/5021 User Guide…

• Page 23: Environment Settings

  After specifying scanning conditions on your computer display, you can scan documents while checking the scan results on the preview screen. For more information, refer to Loading scan data using a PC-based application on page 6-6. WorkCentre 5019/5021 User Guide…

• Page 24: Usb Interface

  Check that the machine status diagram display is off. Connect a USB cable to the USB 1.1/2.0 interface connector. Connect the other end of the USB cable to the computer. Press the power switch to the On position to turn the power on. WorkCentre 5019/5021 User Guide…

• Page 25: Installing The Print Driver/Scan Driver

  The CD-ROM contains the following print driver. Print Driver Name Description Xerox WorkCentre XXXXX Click Print Driver in the Main menu of the Driver CD Kit to start the installation. The standard print driver. Converts the data created by the application software to images before sending them to the printer.

• Page 26: Uninstalling

  CD-ROM Documentation (HTML) included on the CD-ROM. Uninstalling other software To uninstall other software installed from the Driver CD Kit CD-ROM, see the application’s Readme file. Readme files can be displayed from the Product Information (HTML) on the CD-ROM. WorkCentre 5019/5021 User Guide…

• Page 27: Product Overview

  This chapter lists the name of each machine component, and describes basic operations such as how to turn the power on/off and use the control panel. Machine components This section describes the machine components and their features. WorkCentre 5019/5021 User Guide…

• Page 28: Front, Left Side

  This stand is available when the One Tray Module is installed. Locking casters Locks the wheels of the machine. Lock these casters after moving the machine to its installation site. One tray module cover B Open this cover to remove any jammed paper from Tray 2. WorkCentre 5019/5021 User Guide…

• Page 29: Right Side, Rear

  Prevents the machine from toppling over. Move the machine to its installation site and then rotate this adjuster in clockwise direction until it touches a floor. USB 1.1/2.0 interface Connect a USB 1.1/2.0 cable. connector (Type B) WorkCentre 5019/5021 User Guide…

• Page 30: Inside

  Product overview Inside Component Description Toner cartridge Contains toner (the powder used to form the image). Drum cartridge Contains photoconductors. Fusing unit Fuses toner on paper. Do not touch this unit as it is extremely hot. WorkCentre 5019/5021 User Guide…

• Page 31: Duplex Automatic Document Feeder (Optional)

  Document stopper Prevents outputs from falling off. Document output tray Outputs are delivered here. Narrow glass strip Scans the loaded documents. Note In this guide, the duplex automatic document feeder is referred to as the «document feeder.» WorkCentre 5019/5021 User Guide…

• Page 32: Power Source

  While the machine is warming up, the machine status diagram displays as shown in the right image. The machine is not accessible while it’s warming up • Make sure that the power cable is connected to the machine and the wall outlet properly.. WorkCentre 5019/5021 User Guide…

• Page 33: Switching The Power Off

  Before switching the power off, make sure that the machine has completed all copy or print jobs. Then, make sure that the Data indicator does not light up. Press the power switch to the Off position to switch the power off. WorkCentre 5019/5021 User Guide…

• Page 34: Energy Saver Modes

  Low Power mode is set to 1 min. and Sleep mode to 1 min. at the time of factory shipment. If the machine is left idle for 1 minute, it switches to Low Power mode and then to Sleep mode if left idle for another minute after that. WorkCentre 5019/5021 User Guide…

• Page 35: Exiting Energy Saver Modes

  Entering System Administration mode from a computer • Pressing any button on the control panel • Taking out or putting in a tray • Opening or closing the document cover • Opening or closing any cover of the machine WorkCentre 5019/5021 User Guide…

• Page 36: Control Panel

  Log In / Out button Press this button to enter or exit System Administration mode. The Log In/Out button is lit in System Administration mode. For more information, refer to Entering System Administration mode page 8-2. 3-10 WorkCentre 5019/5021 User Guide…

• Page 37
  The zoom ratio increases every time the button is pressed. For more information, refer to Reduce/enlarge on page 5-12. Toner Saver icon The indicator of the Toner Saver icon is lit in toner saver mode. For more information, refer to Lighten/Darken on page 5-15. WorkCentre 5019/5021 3-11 User Guide…
• Page 38
  Pages per side on page 5-19. Note Some buttons are not available on some models. If you add certain options, you will be able to use them. For more information, contact our Customer Support Center. 3-12 WorkCentre 5019/5021 User Guide…

• Page 39: Machine Status

  Displays the scanning size and orientation that are specified with the Original Size button when the document glass is used. When the document is placed in the document feeder, automatic detection is automatically set and “Aut” is displayed. WorkCentre 5019/5021 3-13 User Guide…

• Page 40: Icons

  36, and follow the appropriate procedure to remove the jammed paper or document. Error This icon lights when an error occurs such as a tray problem, the toner cartridge runs out of ink, and the drum cartridge expires. 3-14 WorkCentre 5019/5021 User Guide…

• Page 41
  When a paper/document jam occurs or any cover is open, the notification area blinks as shown below. Front cover Left cover A One tray module Tray 1 cover B Tray 2 Bypass tray Document feeder When any paper or document jam occurs, will also appear. WorkCentre 5019/5021 3-15 User Guide…

• Page 42: Account Modes

  Password entry is not required for print jobs or scan jobs. Logging in to the machine in Single Account mode When the machine is in Single Account mode, “_ _ _ _ _ _” appears in the machine status diagram. 3-16 WorkCentre 5019/5021 User Guide…
• Page 43
  For security reasons, as you enter each digit of the password, a hyphen appears in the display instead of the actual number you entered. Press the Start button to confirm the entered password. Start button WorkCentre 5019/5021 3-17 User Guide…

• Page 44: Logging In To The Machine In Multiple Account Mode

  To log out, press the Log In/Out button again. Logging in to the machine in Multiple Account mode When the machine is in Multiple Account mode, “Id _ _ ” appears blinking in the machine status diagram. 3-18 WorkCentre 5019/5021 User Guide…

• Page 45
  Account mode settings on page 8-8. Enter an account number using the numeric keypad. Numeric keypad The account number you entered appears in the display. Press the Start button to confirm the number. Start button WorkCentre 5019/5021 3-19 User Guide…
• Page 46
  Enter the password that corresponds to the account number that you just entered using the numeric keypad. Numeric keypad For security reasons, as you enter each digit of the password, a hyphen appears in the display instead of the actual number that you entered. 3-20 WorkCentre 5019/5021 User Guide…
• Page 47
  The Log In/Out button remains lit while you are logged in to the machine. Log In/Out button Notes • You do not need to log in to the machine for a scan job or print job. • To log out, press the Log In/Out button again. WorkCentre 5019/5021 3-21 User Guide…
• Page 48
  Product overview 3-22 WorkCentre 5019/5021 User Guide…

• Page 49: Loading Paper

  To achieve optimum machine performance, use only paper types recommended by Xerox. Use of non- recommended paper types may result in paper jams, lower print quality, malfunctions, or damage to the machine. If you wish to use paper other than the paper recommended by Xerox, contact our Customer Support Center. Notes •…

• Page 50: Supported Paper Weights And Sheet Counts

  Ream weight: 51.6 — 94.6 kg (Up to 10 mm) When using 80 gsm paper When using Xerox standard paper Notes • Paper jams may result if you attempt to print on a different paper type or size than the type or size selected in the print driver, or from a tray that does not support the loaded paper.

• Page 51
  Xcite Plain Before copying or printing, fan the paper well and reload it in the tray. Xceed Plain — Plain — ASTRO EXTRA Plain — Plain — Xpress Plain — Xtra Plain — Plain — WorkCentre 5019/5021 User Guide…

• Page 52: Usable Paper

  Blue) Usable paper In addition to the standard/semi-standard paper, the following paper also can be used. Basis weight Paper Paper name Notes/countermeasure (gsm) type DocuPaper Black Plain — Laserprint Plain — Green Wrap (Recycle) Plain — WorkCentre 5019/5021 User Guide…

• Page 53
  — WARRIOR Plain — Performer Plain Before copying or printing, fan the paper well and reload it in the tray. Professional Plain — Xerox Undertones — Plain — Several Colours Recycled Pure (Recycle) Plain — Colotech+ Plain — Heavy- —…

• Page 54: Unusable Paper

  — Star Plain — Unusable paper Using paper not recommended by Xerox may cause a paper jam or machine malfunction. Use paper recommended by Xerox. Storing and handling paper Please keep the following points in mind when storing paper •…

• Page 55: Loading Paper

  For information on how to change the paper size and orientation in a tray, refer to Changing the paper size for Trays 1 and 2 on page 4-11. Pull out the tray until it stops. WorkCentre 5019/5021 User Guide…

• Page 56
  Do not load paper above the maximum fill line. Doing so could cause paper jams or machine malfunctions. • Do not place any paper or objects in the empty space on the right side of Tray 1 or 2. Doing so could cause paper jams or machine malfunctions. WorkCentre 5019/5021 User Guide…

• Page 57: Loading Paper In The Bypass Tray

  Fan the paper well before loading it in a tray. This prevents the pages from sticking to each other and reduces paper jams. Open the Bypass tray. Note If necessary, pull out the extension tray. Pull out the extension tray gently. WorkCentre 5019/5021 User Guide…

• Page 58
  The machine may not be able to feed or create the desired print quality for some types of heavyweight paper. Gently align the paper guides to the loaded paper. Execute the copy or print operation. 4-10 WorkCentre 5019/5021 User Guide…

• Page 59: Changing Paper Size

  To prevent paper jams or loading errors, do not load different sizes or types of paper on top of any remaining paper in a tray. Remove any paper loaded in the tray. For Tray 1, push down the metal plate to the bottom of the tray. WorkCentre 5019/5021 4-11 User Guide…

• Page 60
  When pushing the tray in, do it slowly. Pushing the tray with too much force could cause machine malfunctions. • Affix the paper size label to the front of the tray. Set the paper size setting. Refer to Setting the paper size on page 4-13. 4-12 WorkCentre 5019/5021 User Guide…

• Page 61: Setting The Paper Size

  Press and hold the Size (Press 2sec) button for more than 2 seconds until the paper size in the paper size display area starts blinking. Size (Press 2sec) button WorkCentre 5019/5021 4-13 User Guide…

• Page 62
  To exit paper size setting mode without saving the settings, press the Clear All button or the Stop button. Note Be sure to press the Start button. Otherwise the settings of paper size and orientation are canceled and remain the previous settings. 4-14 WorkCentre 5019/5021 User Guide…

• Page 63: Setting The Paper Type

  Press the Size (Press 2sec) button to start changing the setting. Enter the program number of the paper type that you want to set, and press the Start button. Program number Item Normal Heavyweight Lightweight WorkCentre 5019/5021 4-15 User Guide…
• Page 64
  After the entered program number blinks twice, the new setting is confirmed. After you confirm the setting, press the Log In/Out button and exit System Administration mode. Note When you exit System Administration mode, the Log In/Out button light goes off. 4-16 WorkCentre 5019/5021 User Guide…

• Page 65: Copy

  Bound documents, such as book Note The document feeder is not available for some models. An optional component is required. Contact your local Xerox representative. Document feeder Supported document sizes You can place documents of the standard sizes in the document feeder.

• Page 66
  Place the document in the center of the document feeder, with the side to copy (or the front surface of a 2 Sided document) facing up. Note The document indicator lights up when a document is placed in the document feeder. If the indicator is not lit, place the document again. Lights up WorkCentre 5019/5021 User Guide…

• Page 67: Document Glass

  CAUTION: Do not apply excessive force to hold a thick document on the document glass. Doing so may break the glass and cause injuries. Follow the steps below to place a document on the document glass. WorkCentre 5019/5021 User Guide…

• Page 68
  Place the document face down and align it against the top left corner of the document glass. Close the document cover. Note Make sure to set the size and orientation of document when using the document glass. Refer to Original size on page 5-13. WorkCentre 5019/5021 User Guide…

• Page 69: Setting Advanced Settings

  You can enter a value between 1 and 999 for the number of copies. Use the numeric keypad to enter the desired number of copies. Numeric keypad The entered value appears in the machine status diagram. WorkCentre 5019/5021 User Guide…

• Page 70: Starting The Copy Job

  If any of the following features are set, a copy job may not be started after loading a document due to the blinking Last Original button. • Collate: On 2 Sided: 1 → 2 Sided, 2 → 2 Sided • • Pages per Side: 2 Pages or 4 Pages • ID Card Copy: On WorkCentre 5019/5021 User Guide…

• Page 71
  Copy After all the documents have been scanned, press the Last Original button to start copying. Last Original button WorkCentre 5019/5021 User Guide…

• Page 72: Stopping A Copy Job

  Copy Stopping a copy job To cancel the currently copying job press the Stop button. Stop button WorkCentre 5019/5021 User Guide…

• Page 73: Advanced Copy Settings

  * You can change the settings for features marked with «*» in System Administration mode. Note You can change the default value of some features. For more information on changing these settings, refer to Feature settings on page 8-11. WorkCentre 5019/5021 User Guide…

• Page 74: Paper Supply

  Tray 1, Tray 2, and Bypass tray Select one of the selectable trays. The indicator moves to the selected tray every time the Paper Supply button is pressed. Note Tray 2 is an optional component. 5-10 WorkCentre 5019/5021 User Guide…

• Page 75: Collate

  When a document is placed in the document feeder, it automatically turns on. You can also change the setting to off. When all documents are scanned, press the Last Original button. Last Original button WorkCentre 5019/5021 5-11 User Guide…

• Page 76: Reduce/Enlarge

  Variable zoom ratio Set the desired zoom ratio by selecting a value from 25 to 400 (1% increments). Variable Zoom Ratio button Note When using the automatic zoom ratio, you cannot select the automatic paper selection. 5-12 WorkCentre 5019/5021 User Guide…

• Page 77: Original Size

  Fixed document size (preset) You can set the document size of the placed document by selecting from the preset document sizes. The document size and orientation change everytime the Original Size button is pressed. WorkCentre 5019/5021 5-13 User Guide…

• Page 78: Original Type

  Select this option when the document contains sharp black and white objects such as text. Photo & Text Select this option when the document contains both text and photos. Photo Select this option when the document contains only photos. 5-14 WorkCentre 5019/5021 User Guide…

• Page 79: Lighten/Darken

  Lighten/Darken: Light +2 • Sharpness: Sharp +2 • Original type: Photo&Text (Should not be changed) ID card copy You can copy both sides of an ID card (name card, employee card, etc.) on one side of paper. WorkCentre 5019/5021 5-15 User Guide…

• Page 80
  Place an ID card face down slightly away from the top left corner of the document glass, and then close the document cover. Placing the ID card too close to the corner of the document glass may not copy the edge of the ID card properly. 5-16 WorkCentre 5019/5021 User Guide…
• Page 81
  In the machine status diagram, the tray indicator lights up on the selected tray, and its paper size and orientation are displayed on the paper size display. Paper Supply button Press the Start button. When one-side is finished scanning, the Start button blinks. Start button WorkCentre 5019/5021 5-17 User Guide…

• Page 82: 2-Sided

  To copy 1 → 2 Sided or 2 → 1 Sided for short edge binding, change the binding edge setting and place the document in landscape orientation. It is not copied properly for short edge binding when either the document or the paper is set for portrait orientation or is using the «Pages per Side» feature. 5-18 WorkCentre 5019/5021 User Guide…

• Page 83: Pages Per Side

  Setting Pages per Side automatically sets the Reduce/Enlarge setting to automatic. • The zoom ratio is adjusted automatically within the range of 25% to 400%. Press the Pages per Side button to select the desired copy method. Pages per Side button WorkCentre 5019/5021 5-19 User Guide…

• Page 84: Sharpness

  When this feature is enabled, the document’s background noise is removed during copying. When this feature is disabled, the document’s background noise is not removed. You can set the background suppression in System Administration mode. For more information, refer Feature settings on page 8-11. 5-20 WorkCentre 5019/5021 User Guide…

• Page 85: Erase Frame

  The zoom ratio is set to automatic. • The zoom ratio is set to 100% and both document and paper are the same size. Make sure to set the size and orientation of the document when using the document glass. WorkCentre 5019/5021 5-21 User Guide…

• Page 86: Managing The Copy Paper With Accounting

  For information on accounting modes, refer to Account mode settings on page 8-8. Operations when using the copy feature The operation procedure differs depending on the account mode you are using. For more information, refer to Account modes on page 3-16. 5-22 WorkCentre 5019/5021 User Guide…

• Page 87: Scan

  Bound documents, such as books Note The document feeder is not available for some models. An optional component is required. Contact your local Xerox representative. Document feeder Supported document sizes You can place documents of the standard sizes in the document feeder.

• Page 88
  Follow the steps below to place the document on the document feeder. You can place single or multiple sheet documents. Remove any paper clips or staples from the document before placing it in the document feeder. WorkCentre 5019/5021 User Guide…
• Page 89
  The document indicator lights up when a document is placed in the document feeder. If the indicator is not lit, place the document again. Lights up Align the document guides to each side of the document. Open the document stopper. WorkCentre 5019/5021 User Guide…
• Page 90
  Open the document cover. Note When using the document glass, make sure to close the document cover after finishing your scan job. Place the document face down, and align it against the top left corner of the document glass. WorkCentre 5019/5021 User Guide…

• Page 91: Using The Scan Feature

  Day (2 digits), HH = Hour (2 digits), MM = Minutes (2 digits), and SS = Seconds (2 digits). • The size of the scanned image may be slightly larger than the document size in some cases. This is due to the margin of error introduced with processing. WorkCentre 5019/5021 User Guide…

• Page 92: Loading Scan Data Using A Pc-Based Application

  6-1. Start an application to load the scanned data. From the File menu, select the item for the scanner (source). Select Xerox WorkCentre 5019/5021. Change other options if needed. Note For information on the scan functions, click Help in the screen to display the help information.

• Page 93: Stopping The Scan Job

  Scan Stopping the scan job To cancel the current scanning job: On the machine Press the Stop button. Stop button On the computer Press Cancel on the screen displayed while scanning. WorkCentre 5019/5021 User Guide…

• Page 94
  Scan WorkCentre 5019/5021 User Guide…

• Page 95: Print

  Watermarks Prints ‘Confidential’ or another preset character string on top of print data. Mixed Document Prints documents containing both vertical and horizontal pages, or pages of different sizes. WorkCentre 5019/5021 User Guide…

• Page 96: Printing

  The procedure used to print varies according to the application you are using. See your application’s manual for the specific procedure. The steps below are used in the Xerox WorkCentre 5019/5021 print driver screen. Select Print from the application’s File menu.

• Page 97: Stopping The Print Job

  Select the document name that you desired to cancel, and then press the Delete key. If there is no document within the window, cancel it manually on the machine. WorkCentre 5019/5021 User Guide…

• Page 98
  Print WorkCentre 5019/5021 User Guide…

• Page 99: Tools

  Notes • If there are any current or pending jobs you cannot enter System Administration mode. • While in System Administration mode you cannot receive a print job or start a print or scan job. WorkCentre 5019/5021 User Guide…

• Page 100: Entering System Administration Mode

  The password can be changed. For more information, refer to System settings on page 8-5. • The Log In/Out button lights up when the machine enters System Administration mode. The program number input screen appears, and shows the letter P. WorkCentre 5019/5021 User Guide…

• Page 101: Changing The Settings

  Press the Start button to confirm the entered value. Exiting System Administration mode Press the Log In/Out button. Note The Log In/Out button light goes off when the machine exits System Administration mode. Log In/Out button WorkCentre 5019/5021 User Guide…

• Page 102: System Administrator Program List

  Minute Set the minute for the machine’s system clock. 0* — 59 Date Format Set the date display format. 0: YYMMDD* 1: MMDDYY 2: DDMMYY Time Format Set the time display format. 0: 12h 1: 24h* WorkCentre 5019/5021 User Guide…

• Page 103: System Settings

  Set the amount of time the machine waits 1: 20 seconds Complete Timer before automatically processing the next job 2: 30 seconds* when there are no additional documents to 3: 60 seconds be loaded when using the document glass. 4: 90 seconds WorkCentre 5019/5021 User Guide…

• Page 104
  206 is set to 4 or 5. 0: 8.5 × 13″ 1: 8.5 × 13″ 2: 8.5 × 13.4″ When 5 is set: 0: 8.5 × 14″ 1: 8.5 × 13″ 2: 8.5 × 14″ WorkCentre 5019/5021 User Guide…
• Page 105
  Set the paper type in Bypass Tray. 0: Normal* Bypass Tray 2: Heavyweight 5: Lightweight Firmware Displays the firmware version of the Version of controller. Controller Firmware Displays the firmware version of the UI Version of UI panel. panel WorkCentre 5019/5021 User Guide…

• Page 106: Account Mode Settings

  Specify account number 7’s password using 4 — 6 digit numbers Number 7 three digits. (Default: 0007) Password Account Specify account number 8’s password using 4 — 6 digit numbers Number 8 three digits. (Default: 0008) Password WorkCentre 5019/5021 User Guide…
• Page 107
  Specify the maximum number of copy pages 0 (No Limit)* — 255 Number 10 allowed for account number 10. (1 = 1,000) Copy Job Limit 7002 Account Shows the total number of copies made Number 1 under account number 1. Copy Count WorkCentre 5019/5021 User Guide…
• Page 108
  Copy Count 7010 Account Shows the total number of copies made Number 9 under account number 9. Copy Count 7011 Account Shows the total number of copies made Number 10 under account number 10. Copy Count 8-10 WorkCentre 5019/5021 User Guide…

• Page 109: Feature Settings

  Set the value for the sharpness. 0: Soft +2 (Copying) 1: Soft +1 2: Normal* 3: Sharp +1 4: Sharp +2 3007 Background Set whether to suppress the document’s 0: Off Suppression background color. 1: On* (Copying) WorkCentre 5019/5021 8-11 User Guide…

• Page 110
  5: B4 6: 8.5 × 14″ 7: 8.5 × 13″ 9: A4 10: 8.5 × 11″ 14: B5 16: 8.5 × 11″ 18: A4 19: A5 23: B5 56: 8.5 × 13.4″ 134: Expected document size 8-12 WorkCentre 5019/5021 User Guide…
• Page 111
  2: 2 → 1 3: 2 → 2 3010 Preset Zoom Set the preset zoom ratio. 25 — 400% Ratio (Copying) You can set a value between 25 and 400% (Default: 81%) (in 1 minute increments). WorkCentre 5019/5021 8-13 User Guide…
• Page 112
  2: Normal* 3: Sharp +1 4: Sharp +2 4002 Background Set the suppression level. This feature is 0: Level1 Suppression available when scanning a monochrome 1: Level2* Level (Copying) document. 2: Level3 3: Level4 4: Level5 8-14 WorkCentre 5019/5021 User Guide…

• Page 113: Machine Status

  The items printed will vary according to the machine’s settings. Follow the steps below to print a report. Enter System Administration mode. Refer to Entering System Administration mode on page 8-2. Enter the program number «202», and press the Start button. WorkCentre 5019/5021 User Guide…

• Page 114: Checking The Job Counter

  Checking the job counter You can check the number of pages printed by the machine under the «Counter» on the System Settings Report output. Total Impressions The total number of pages printed or copied is displayed. WorkCentre 5019/5021 User Guide…

• Page 115: Checking Consumables

  Replacement is not currently needed. • Replace Soon Replacement is needed soon. Drum Status Shows the drum cartridge status. • Replacement is not currently needed. • Replace Soon Replacement is needed soon. • Replace Now Replacement is needed now. WorkCentre 5019/5021 User Guide…

• Page 116: Checking The Total Number Of Impressions Copied

  Copied impressions by User 10 Copy limit Program number Description Copy limit for User 1 Copy limit for User 2 Copy limit for User 3 Copy limit for User 4 Copy limit for User 5 Copy limit for User 6 WorkCentre 5019/5021 User Guide…

• Page 117
  To return to the program number input screen, press the Stop button. When you finish checking, press the Log In/Out button, and exit System Administration mode. Note When you exit System Administration mode, the Log In / Out button light goes off. WorkCentre 5019/5021 User Guide…
• Page 118
  Machine status WorkCentre 5019/5021 User Guide…

• Page 119: Maintenance

  1 unit/box Drum Cartridge 013R00670 1 unit/box Notes • Our service representatives will replace the drum cartridge. Contact your local Xerox representative or sales representative. • We recommend that you always keep spare consumables/periodic replacement parts available. CAUTION: Use a broom or a wet cloth to wipe off spilled toner. Never use a vacuum cleaner for the spills.

• Page 120
  When calling our Customer Support Center to order consumables/periodical replacement parts, have the product codes ready. • The use of consumables/periodic replacement parts not recommended by Xerox could impair machine quality and performance. Use only consumables/periodic replacement parts recommended by Xerox.

• Page 121: Replacing The Toner Cartridge

  When you replace a toner cartridge, toner may spill and soil the floor. We recommend laying paper on the floor beforehand. • The use of toner cartridges not recommended by Xerox may degrade image quality and performance. Use only toner cartridges recommended by Xerox. •…

• Page 122
  Never throw a toner cartridge into an open flame. Remaining toner in the cartridge may catch fire and cause burn injuries or explosion. If you have a used toner cartridge no longer needed, contact your local Xerox representative for its disposal.
• Page 123
  Maintenance Unpack a new toner cartridge, and shake it lightly up/down, and left/right 10 times. Note Do not touch the shutter. WorkCentre 5019/5021 10-5 User Guide…
• Page 124
  Orient the toner cartridge with the arrow () facing up, and insert it as far as it will go. Close the front cover. Note If the front cover is not completely closed, an error code will appear and the machine will remain paused. 10-6 WorkCentre 5019/5021 User Guide…

• Page 125: Replacing The Drum Cartridge

  The following error codes and icons display in the machine status diagram when the drum cartridge is near the end of its service life. Contact your local Xerox representative or sales representative to have your drum cartridge replaced. Error code…

• Page 126
  Notes • The use of drum cartridges not recommended by Xerox may degrade image quality and performance. Use only drum cartridges recommended by Xerox. • Do not expose drum cartridges to direct sunlight or strong light from indoor fluorescent lighting.

• Page 127: Cleaning The Machine

  Wipe off any excess water with a soft cloth. Cleaning the document cover and document glass If the document cover and document glass become soiled, smudges may appear on copies, or scanned documents and the machine may not properly detect document sizes. WorkCentre 5019/5021 10-9 User Guide…

• Page 128: Cleaning The Document Presser And Narrow Glass Strip

  Cleaning the document presser and narrow glass strip If the document presser or narrow glass strip becomes soiled, smudges may appear on copies, or scanned documents and the machine may not properly detect document sizes. 10-10 WorkCentre 5019/5021 User Guide…
• Page 129
  Do not use cleaning agents other than water or neutral detergent. • If you cannot remove dirt easily, gently wipe the narrow glass strip with a soft cloth moistened with a small amount of neutral detergent. WorkCentre 5019/5021 10-11 User Guide…

• Page 130: Cleaning The Document Feeder Rollers

  If you cannot remove dirt easily, gently wipe the rollers with a soft cloth moistened with a small amount of neutral detergent. Close the document feeder top cover until it clicks into place, and confirm that there is no space between either side of the cover and the document feeder. 10-12 WorkCentre 5019/5021 User Guide…

• Page 131: Problem Solving

  Trouble during printing Refer to Printer problems on page 11-16. Trouble during scanning Refer to Scan problems on page 11-18. If the error is not resolved even after following the above procedure, contact our Customer Support Center. WorkCentre 5019/5021 11-1 User Guide…

• Page 132: Machine Problems

  Refer to USB interface on page 2-2. not light even Is the computer’s Check the computer’s environment, such as though you environment correctly set? print driver settings. instructed the machine to print. 11-2 WorkCentre 5019/5021 User Guide…

• Page 133
  Refer to Placing the document on page 5-1. the correct positions? Is the document folded? Smooth out the document and place it again correctly. Refer to Placing the document on page 5-1. WorkCentre 5019/5021 11-3 User Guide…
• Page 134
  Some paper types may not be cut out finely. Load the paper after fanning it well. A document is Is the document small? The minimum size of document that can be not fed onto loaded into the document feeder is A5 document feeder. 11-4 WorkCentre 5019/5021 User Guide…
• Page 135
  Open the document feeder cover and check remaining in the document inside. feeder? Refer to Document jams on page 11-36. An edge of the Is the document curled? Flatten the curl and load the document document is again. folded. WorkCentre 5019/5021 11-5 User Guide…

• Page 136: Image Quality Problems

  Refer to Loading paper in Trays 1 and 2 drifted away from the (optional) on page 4-7. corners of the tray? Refer to Loading paper in the Bypass tray page 4-9. 11-6 WorkCentre 5019/5021 User Guide…

• Page 137
  When making enlarged copies, some appear in copies. make an enlarged copy enlargement factors can create striped patterns. of the document with too Adjust the copy enlargement factor. large an enlargement Refer to Reduce/enlarge on page 5-12. factor? WorkCentre 5019/5021 11-7 User Guide…
• Page 138
  Refer to Replacing the drum cartridge printouts. damaged. page 10-7. The narrow glass strip is Clean the narrow glass strip. dirty. Refer to Cleaning the document presser and narrow glass strip on page 10-10. 11-8 WorkCentre 5019/5021 User Guide…
• Page 139
  Replace the paper with new paper. comes off on the The paper is unsuitable. Load the correct type of paper. fingers. The toner is not fused to the paper. The paper is contaminated with toner. WorkCentre 5019/5021 11-9 User Guide…
• Page 140
  Loading paper in the Bypass tray does not match the type and page 4-9. size of the paper actually loaded. Multiple pages were fed Riffle through the stack of paper thoroughly through the machine at before loading it. once. 11-10 WorkCentre 5019/5021 User Guide…
• Page 141
  Align the horizontal and vertical paper slanted. guides are not aligned to the guides properly. correct position. Refer to Loading paper in Trays 1 and 2 (optional) on page 4-7. Refer to Loading paper in the Bypass tray page 4-9. WorkCentre 5019/5021 11-11 User Guide…

• Page 142: Copying Problems

  Open the document feeder cover, and stuck in the document remove the document shreds. feeder. Refer to Document jams on page 11-36. You have placed a document You cannot place documents with different containing pages of different size pages. sizes. 11-12 WorkCentre 5019/5021 User Guide…

• Page 143: Copy Output Problems

  The paper loaded in the tray Align the paper stack, and load it so that the slightly out of is misaligned. leading edge of the paper is aligned with the position. front corners of the tray. WorkCentre 5019/5021 11-13 User Guide…

• Page 144
  Check the document size set correctly. correct. Refer to Original size on page 5-13. The paper size is not correct. Check the paper size set correctly. Refer to Setting the paper size on page 4-13. 11-14 WorkCentre 5019/5021 User Guide…
• Page 145
  Check the document size set correctly. correct. Refer to Original size on page 5-13. The paper size is not correct. Check the paper size set correctly. Refer to Setting the paper size on page 4-13. WorkCentre 5019/5021 11-15 User Guide…

• Page 146: Printer Problems

  The image at the The document exceeds the Enlarge the machine’s print area, or reduce edges of the machine’s printable area. the document’s print area. paper is missing. 11-16 WorkCentre 5019/5021 User Guide…

• Page 147
  Operation is not machine (is using guaranteed if another company’s print another driver is used. company’s print driver). WorkCentre 5019/5021 11-17 User Guide…

• Page 148: Scan Problems

  The PC’s USB cable is Reconnect the computer’s disconnected USB disconnected. cable. Refer to USB interface on page 2-2. The machine’s USB cable is Reconnect the machine’s disconnected USB disconnected. cable. Refer to USB interface on page 2-2. 11-18 WorkCentre 5019/5021 User Guide…

• Page 149: Scan Image Quality Problems

  Place a stack of white paper on top of the document to bring it into proper contact with the document glass. WorkCentre 5019/5021 11-19 User Guide…

• Page 150
  6-1. The document is creased. Smooth out the document and place it again correctly. The image is A low resolution is set. Set a higher resolution. grainy. Refer to Placing the document on page 6-1. 11-20 WorkCentre 5019/5021 User Guide…

• Page 151: Error Codes

  Customer Support Center. The contact number is printed on the label or card attached to the machine. • If a two-digit error code (X-X) appears, you can view the grouped six-digit error code (XXX-XXX) while holding down the ID Card Copy button. WorkCentre 5019/5021 11-21 User Guide…
• Page 152
  Start button. To cancel a job, press the Stop button. Refer to Loading paper on page 4-7. 11-22 WorkCentre 5019/5021 User Guide…
• Page 153
  4-7. When changing the setting of paper size and orientation, cancel the job first by pressing the Stop button. Refer to Changing the paper size for Trays 1 and 2 on page 4-11. WorkCentre 5019/5021 11-23 User Guide…
• Page 154
  E-5: Paper jams in the Bypass Tray on page 11-34. Machine’s left cover is open. Close the cover. Refer to Machine components page 3-1. Machine’s front cover is open. Close the cover. Refer to Machine components page 3-1. 11-24 WorkCentre 5019/5021 User Guide…
• Page 155
  Replacing the drum cartridge on page 10-7. Reached the maximum copy limit Press the Stop button, and contact while the limit is set. Also, the user your system administrator. who reached the copy job limit has logged in. WorkCentre 5019/5021 11-25 User Guide…
• Page 156
  Switch off the machine power, make sure that the display is blank, and 010-312 then switch on the machine power. If 010-320 the same error code is displayed 010-327 again, contact our Customer Support 010-392 Center. 11-26 WorkCentre 5019/5021 User Guide…
• Page 157
  Replace the drum cartridge. Refer to Replacing the drum cartridge on page 10-7. 091-440 Prepare for the drum cartridge Have a replacement drum cartridge replacement. ready. 091-441 Replace the drum cartridge soon. Have a replacement drum cartridge ready. WorkCentre 5019/5021 11-27 User Guide…
• Page 158
  Switch off the machine power, make sure that the display is blank, and 117-327 then switch on the machine power. If 123-314 An error occurred. the same message is displayed again, contact our Customer Support Center. 11-28 WorkCentre 5019/5021 User Guide…

• Page 159: Paper Jams

  WARNING: If you need to pull out a tray to remove paper jam, contact your local Xerox representative. Do not pull out a tray, otherwise it may cause injuries.

• Page 160: E-1: Paper Jam In Left Cover A

  If the paper is jammed around the fusing unit Pull down the latch. Remove the jammed paper. Note Do not leave any torn pieces of paper inside the machine. Return the latch back to its position. 11-30 WorkCentre 5019/5021 User Guide…

• Page 161
  If the paper is jammed in the location shown in the diagram, remove the jammed paper pulling upwards. Push on the center of the left cover, close it slowly, and raise the Bypass tray. WorkCentre 5019/5021 11-31 User Guide…

• Page 162: E-2: Paper Jam In One Tray Module Cover B

  Close the one tray module cover gently. E-3: Paper jams in Tray 1 Follow the steps below to clear paper jams in Tray 1. Remove the jammed paper by referring to E-1: Paper jam in left cover A on page 11-30. 11-32 WorkCentre 5019/5021 User Guide…

• Page 163: E-4: Paper Jams In Tray 2

  E-4: Paper jams in Tray 2 Follow the steps below to clear paper jams in Tray 2. Remove the jammed paper by referring to E-2: Paper jam in one tray module cover B on page 11- WorkCentre 5019/5021 11-33 User Guide…

• Page 164: E-5: Paper Jams In The Bypass Tray

  E-5: Paper jams in the Bypass Tray Follow the steps below to clear a paper jam in the Bypass tray. Remove the jammed paper by referring to E-1: Paper jam in left cover A on page 11-30. 11-34 WorkCentre 5019/5021 User Guide…

• Page 165
  If multiple sheets of paper were loaded, align the corners of the removed paper. Insert the paper with the side to print on facing down, aligning it so that its leading edge lightly contacts the paper feed entrance. WorkCentre 5019/5021 11-35 User Guide…

• Page 166: Document Jams

  The cover will remain fixed in position when fully opened. Open the cover slowly. If the document has not yet been fed into the feeder, remove it. If you cannot find the document, lift up the handle to open the inner cover. Handle 11-36 WorkCentre 5019/5021 User Guide…

• Page 167
  Torn, wrinkled or folded document pages can cause document jams or damage. Always copy torn, wrinkled or folded documents by placing them directly on the document glass. 10. For copying, press the Start button. For scanning, operate your computer to restart scanning. WorkCentre 5019/5021 11-37 User Guide…
• Page 168
  Problem solving 11-38 WorkCentre 5019/5021 User Guide…

• Page 169: Appendix

  Tray 1 (standard) and 2 (optional): 60 — 90 gsm Bypass tray: 60 — 110 gsm Note: Use paper recommended by Xerox. Copying may not be performed correctly depending on the conditions. First Copy Output Time Document glass: 7.5 sec. or less (A4 Document feeder: 14 sec.

• Page 170
  ) + Bypass tray (100 sheets * Optional: 500 sheets * (One Tray Module) Maximum: 850 sheets (Standard + Optional) : When using 80 gsm paper : When using Xerox standard paper Continuous Copy 999 sheets Note: The machine may pause temporarily to perform image stabilization.
• Page 171
  Monochrome: 600 × 600 dpi, 400 × 400 dpi, 300 × 300 dpi, 200 × 200 dpi Scanning Halftone Monochrome 8-bit input/output Scanning Speed Monochrome: 18 sheets/minute With a standard Xerox document (A4 ), at 200 dpi, using TWAIN driver (USB) Note: The scanning speed varies depending on documents. WorkCentre 5019/5021 12-3…
• Page 172
  Width 540 × Depth 492 × Height 95 mm, 6.3 kg Duplex output unit (optional) Paper Size Same as the basic functions/copy functions Paper Weight 60 — 110 gsm Note: Use the Bypass tray when using 91 — 110 gsm paper. 12-4 WorkCentre 5019/5021 User Guide…

• Page 173: Printable Area

  The standard printable area is the area of the page within 4.0 mm from the top, bottom, left and right edges of the paper. The actual printable area may vary depending on the printer (plotter) and control language. Unprintable area Printable area/ Guaranteed print area Paper feed direction WorkCentre 5019/5021 12-5 User Guide…

• Page 174: Optional Components

  This stand is available when the One Tray Module is installed. Notes • The optional components are subject to change without notice. • For the latest information, contact our Customer Support Center. 12-6 WorkCentre 5019/5021 User Guide…

• Page 175: Notes And Restrictions

  Colors may appear muted on the underside of high-density images in printing in low-temperature, low-humidity environments. • Small white spots may appear within images on the back side of the paper in printing in low- humidity environments. WorkCentre 5019/5021 12-7 User Guide…

• Page 176: Notes And Restrictions On The Use Of The Copy Feature

  When printing a 2 Sided print job, depending on the application being used, blank sheets can be inserted automatically to adjust pages. These blank sheets inserted by the application also are counted by the job counter. 12-8 WorkCentre 5019/5021 User Guide…

• Page 177: Notes And Restrictions On The Use Of The Scan Feature

  For the notes and restrictions on the scan driver, see the «Readme» information on the CD-ROM for the Driver CD Kit that came with the machine. Restriction on scanning capacity The maximum scanning capacity for one page is 297 × 432 mm. For standard sizes, A3 or 11 × 17 inches. WorkCentre 5019/5021 12-9 User Guide…

• Page 178
  Appendix 12-10 WorkCentre 5019/5021 User Guide…
• Page 179
  Document cover, 3-2 Document feeder, 5-1, 6-1 Document feeder cover, 3-5 Document feeder tray, 3-5 Last Original button, 3-11 Document glass, 3-2, 5-3, 6-4 Left cover, 3-3 Document guides, 3-5, 5-3, 6-3 Lighten/Darken, 5-15 Document indicator, 3-13, 6-3 WorkCentre 5019/5021 User Guide…
• Page 180
  Drum cartridge icon, 3-14 Paper tray empty icon, 3-14 Error icon, 3-14 Paper types, 4-1 Original Size display area, 3-13 PDL, 12-3 Paper Size display area, 3-14 Power Consumption, 12-3 Paper tray empty icon, 3-14 Power cord connector, 3-3 WorkCentre 5019/5021 User Guide…
• Page 181
  Toner Saver icon, 3-11 Toner status, 9-3 Total Copy display area, 3-13 Tray 1, 3-2 Tray 2, 3-2 Tray indicators, 3-14 Troubleshooting, 11-1 TWAIN Driver, 12-4 USB interface, 2-2, 3-3 Variable Zoom Ratio button, 3-11 Warm-up Time, 12-1 WorkCentre 5019/5021 User Guide…

• Page 182: Iv Workcentre

  Index WorkCentre 5019/5021 User Guide…

Устранение неисправностей

WorkCentre 5019/5021
Руководство пользователя

11-21

Коды ошибок

Если из-за ошибки некорректно завершается печать или возникает неисправность аппарата,
мигает код ошибки (X-X) или (XXX-XXX).

Примеры отображения кодов ошибки

В таблице ниже приведены коды ошибок и способы их устранения.

Примечания

•

Когда отображается код ошибки, могут быть утрачены данные печати в аппарате,
а также информация, хранящаяся в памяти аппарата.

•

Если отображается код ошибки, которого нет в таблице ниже, или ошибку не
удается устранить после выполнения приведенных в таблице указаний,
обращайтесь в центр технической поддержки Xerox. Номер контакта напечатан на
наклейке или карточке, прикрепленной к аппарату.

•

Когда отображает двухзначный код (X-X), можно проверить соответствующий
шестизначный код (XXX-XXX), нажав и удерживая кнопку

Копия удостоверения.

• Page 1: User Guide

  September 2012 702P00733 WorkCentre 5019/5021 User Guide…

• Page 2
  ©2012 Xerox Corporation. All rights reserved. XEROX , and XEROX and Design , are trademarks of Xerox Corporation in the United States and/or other countries. Microsoft, Windows, Windows Server, Windows XP, Windows Vista, and Windows 7 are trademarks or registered trademarks of Microsoft Corporation.

• Page 3: Table Of Contents

  Duplex automatic document feeder (optional) ……..3-5 WorkCentre 5019/5021…
• Page 4
  Stopping a copy job …………..5-8 WorkCentre 5019/5021…
• Page 5
  Checking the total number of impressions copied ……… 9-4 WorkCentre 5019/5021…
• Page 6
  Notes and restrictions on the use of the Scan feature ……. . .12-9 WorkCentre 5019/5021…

• Page 7: Before Using The Machine

  Preface Thank you for selecting the WorkCentre 5019/5021 (hereafter referred to as «the machine»). This guide describes how to operate the machine and the precautions you should follow during operation. To get the most out of the machine and to use it effectively, be sure to read this guide before use.

• Page 8: Available Manuals

  The help describes print features and operations. Guides for optional components Optional components are available for this product. Optional components come with an installation procedure guide that provides information on how to set up the product and other details. WorkCentre 5019/5021 User Guide…

• Page 9: Using This Guide

  The procedures in this guide may vary depending on the driver and utility software versions used. • In this document, «Computer» refers to a personal computer or workstation. • This guide uses Notes to call attention to important information and additional information on operations or features. WorkCentre 5019/5021 User Guide…

• Page 10
  Long Edge Feed (LEF) the machine. feed direction SEF orientation Loading the document or paper in landscape orientation when viewed from Short Edge Feed (SEF): the front of the machine. feed direction WorkCentre 5019/5021 User Guide…

• Page 11: Safety Notes

  Note Any unauthorized alteration including an addition of new functions or connection to external devices may not be covered by the product warranty. Contact your local Xerox representative for more information. Follow all warning instructions marked on this product. The following symbols are used to indicate…

• Page 12: Machine Installation

  If the power cord is damaged or insulated wires are exposed, contact your local Xerox representative for a replacement. Do not use a damaged or uninsulated cord to avoid the risk of electric shock and fire.

• Page 13
  Locate this product in a well-ventilated area. Do not obstruct the ventilation openings of the product. Keep the minimum clearance indicated below for ventilation and access to the power plug. Unplug the product if an abnormal condition is noted. With Duplex Automatic Document Feeder 1100.9 325.9 (Unit: mm) WARNINGS: WorkCentre 5019/5021 User Guide…

• Page 14: Operational Safety

  This product is equipped with a safety feature that prohibits access to hazardous areas. The areas are isolated by covers or protectors that require a tool to remove. To prevent electric shock and injury, never remove these covers and protectors. WorkCentre 5019/5021 User Guide…

• Page 15: Consumables

  Never throw a toner cartridge into an open flame. Remaining toner in the cartridge may catch fire and cause burn injury or explosion. If you have a used toner cartridge no longer needed, contact your local Xerox representative for its disposal.

• Page 16: Location Of Warning And Caution Labels

  Always follow all warning instructions marked on or supplied with this product. WARNING: To avoid the risk of burn injury and electric shock, never touch the area with the «High Temperature» or «High Voltage» indicators. Caution label Warning label 1-10 WorkCentre 5019/5021 User Guide…

• Page 17: Regulations

  Operation of this product in a residential area is likely to cause harmful interference in which case the user is required to correct the interference at their own expense. Changes and modifications to this product not specifically approved by Xerox may void the user’s authority to operate this equipment.

• Page 18: Environment

  Before using the machine Environment For environmental protection and efficient use of resources, Xerox recycles returned toner cartridges to manufacture parts and materials, or for energy recovery. Proper disposal is required for used toner cartridges and drum cartridges. Do not open toner cartridge containers.

• Page 19: Freebsd

  Copyright (C) 1991-2, RSA Data Security, Inc. Created 1991. All rights reserved. License to copy and use this software is granted provided that it is identified as the «RSA Data Security, Inc. MD5 Message-Digest Algorithm» in all material mentioning or referencing this software or this function. WorkCentre 5019/5021 1-13 User Guide…

• Page 20
  It is provided «as is» without express or implied warranty of any kind. These notices must be retained in any copies of any part of this documentation and/or software. 1-14 WorkCentre 5019/5021 User Guide…

• Page 21: Legal Notice

  Copyright material or trademarks without the consent of the owner • Postage stamps and other negotiable instruments This list is not inclusive and no liability is assumed for either its completeness or accuracy. In case of doubt, contact your legal counsel. WorkCentre 5019/5021 1-15 User Guide…

• Page 22
  Before using the machine 1-16 WorkCentre 5019/5021 User Guide…

• Page 23: Environment Settings

  After specifying scanning conditions on your computer display, you can scan documents while checking the scan results on the preview screen. For more information, refer to Loading scan data using a PC-based application on page 6-6. WorkCentre 5019/5021 User Guide…

• Page 24: Usb Interface

  Check that the machine status diagram display is off. Connect a USB cable to the USB 1.1/2.0 interface connector. Connect the other end of the USB cable to the computer. Press the power switch to the On position to turn the power on. WorkCentre 5019/5021 User Guide…

• Page 25: Installing The Print Driver/Scan Driver

  The CD-ROM contains the following print driver. Print Driver Name Description Xerox WorkCentre XXXXX Click Print Driver in the Main menu of the Driver CD Kit to start the installation. The standard print driver. Converts the data created by the application software to images before sending them to the printer.

• Page 26: Uninstalling

  CD-ROM Documentation (HTML) included on the CD-ROM. Uninstalling other software To uninstall other software installed from the Driver CD Kit CD-ROM, see the application’s Readme file. Readme files can be displayed from the Product Information (HTML) on the CD-ROM. WorkCentre 5019/5021 User Guide…

• Page 27: Product Overview

  This chapter lists the name of each machine component, and describes basic operations such as how to turn the power on/off and use the control panel. Machine components This section describes the machine components and their features. WorkCentre 5019/5021 User Guide…

• Page 28: Front, Left Side

  This stand is available when the One Tray Module is installed. Locking casters Locks the wheels of the machine. Lock these casters after moving the machine to its installation site. One tray module cover B Open this cover to remove any jammed paper from Tray 2. WorkCentre 5019/5021 User Guide…

• Page 29: Right Side, Rear

  Prevents the machine from toppling over. Move the machine to its installation site and then rotate this adjuster in clockwise direction until it touches a floor. USB 1.1/2.0 interface Connect a USB 1.1/2.0 cable. connector (Type B) WorkCentre 5019/5021 User Guide…

• Page 30: Inside

  Product overview Inside Component Description Toner cartridge Contains toner (the powder used to form the image). Drum cartridge Contains photoconductors. Fusing unit Fuses toner on paper. Do not touch this unit as it is extremely hot. WorkCentre 5019/5021 User Guide…

• Page 31: Duplex Automatic Document Feeder (Optional)

  Document stopper Prevents outputs from falling off. Document output tray Outputs are delivered here. Narrow glass strip Scans the loaded documents. Note In this guide, the duplex automatic document feeder is referred to as the «document feeder.» WorkCentre 5019/5021 User Guide…

• Page 32: Power Source

  While the machine is warming up, the machine status diagram displays as shown in the right image. The machine is not accessible while it’s warming up • Make sure that the power cable is connected to the machine and the wall outlet properly.. WorkCentre 5019/5021 User Guide…

• Page 33: Switching The Power Off

  Before switching the power off, make sure that the machine has completed all copy or print jobs. Then, make sure that the Data indicator does not light up. Press the power switch to the Off position to switch the power off. WorkCentre 5019/5021 User Guide…

• Page 34: Energy Saver Modes

  Low Power mode is set to 1 min. and Sleep mode to 1 min. at the time of factory shipment. If the machine is left idle for 1 minute, it switches to Low Power mode and then to Sleep mode if left idle for another minute after that. WorkCentre 5019/5021 User Guide…

• Page 35: Exiting Energy Saver Modes

  Entering System Administration mode from a computer • Pressing any button on the control panel • Taking out or putting in a tray • Opening or closing the document cover • Opening or closing any cover of the machine WorkCentre 5019/5021 User Guide…

• Page 36: Control Panel

  Log In / Out button Press this button to enter or exit System Administration mode. The Log In/Out button is lit in System Administration mode. For more information, refer to Entering System Administration mode page 8-2. 3-10 WorkCentre 5019/5021 User Guide…

• Page 37
  The zoom ratio increases every time the button is pressed. For more information, refer to Reduce/enlarge on page 5-12. Toner Saver icon The indicator of the Toner Saver icon is lit in toner saver mode. For more information, refer to Lighten/Darken on page 5-15. WorkCentre 5019/5021 3-11 User Guide…
• Page 38
  Pages per side on page 5-19. Note Some buttons are not available on some models. If you add certain options, you will be able to use them. For more information, contact our Customer Support Center. 3-12 WorkCentre 5019/5021 User Guide…

• Page 39: Machine Status

  Displays the scanning size and orientation that are specified with the Original Size button when the document glass is used. When the document is placed in the document feeder, automatic detection is automatically set and “Aut” is displayed. WorkCentre 5019/5021 3-13 User Guide…

• Page 40: Icons

  36, and follow the appropriate procedure to remove the jammed paper or document. Error This icon lights when an error occurs such as a tray problem, the toner cartridge runs out of ink, and the drum cartridge expires. 3-14 WorkCentre 5019/5021 User Guide…

• Page 41
  When a paper/document jam occurs or any cover is open, the notification area blinks as shown below. Front cover Left cover A One tray module Tray 1 cover B Tray 2 Bypass tray Document feeder When any paper or document jam occurs, will also appear. WorkCentre 5019/5021 3-15 User Guide…

• Page 42: Account Modes

  Password entry is not required for print jobs or scan jobs. Logging in to the machine in Single Account mode When the machine is in Single Account mode, “_ _ _ _ _ _” appears in the machine status diagram. 3-16 WorkCentre 5019/5021 User Guide…

• Page 43
  For security reasons, as you enter each digit of the password, a hyphen appears in the display instead of the actual number you entered. Press the Start button to confirm the entered password. Start button WorkCentre 5019/5021 3-17 User Guide…

• Page 44: Logging In To The Machine In Multiple Account Mode

  To log out, press the Log In/Out button again. Logging in to the machine in Multiple Account mode When the machine is in Multiple Account mode, “Id _ _ ” appears blinking in the machine status diagram. 3-18 WorkCentre 5019/5021 User Guide…
• Page 45
  Account mode settings on page 8-8. Enter an account number using the numeric keypad. Numeric keypad The account number you entered appears in the display. Press the Start button to confirm the number. Start button WorkCentre 5019/5021 3-19 User Guide…
• Page 46
  Enter the password that corresponds to the account number that you just entered using the numeric keypad. Numeric keypad For security reasons, as you enter each digit of the password, a hyphen appears in the display instead of the actual number that you entered. 3-20 WorkCentre 5019/5021 User Guide…
• Page 47
  The Log In/Out button remains lit while you are logged in to the machine. Log In/Out button Notes • You do not need to log in to the machine for a scan job or print job. • To log out, press the Log In/Out button again. WorkCentre 5019/5021 3-21 User Guide…
• Page 48
  Product overview 3-22 WorkCentre 5019/5021 User Guide…

• Page 49: Loading Paper

  To achieve optimum machine performance, use only paper types recommended by Xerox. Use of non- recommended paper types may result in paper jams, lower print quality, malfunctions, or damage to the machine. If you wish to use paper other than the paper recommended by Xerox, contact our Customer Support Center. Notes •…

• Page 50: Supported Paper Weights And Sheet Counts

  Ream weight: 51.6 — 94.6 kg (Up to 10 mm) When using 80 gsm paper When using Xerox standard paper Notes • Paper jams may result if you attempt to print on a different paper type or size than the type or size selected in the print driver, or from a tray that does not support the loaded paper.

• Page 51
  Xcite Plain Before copying or printing, fan the paper well and reload it in the tray. Xceed Plain — Plain — ASTRO EXTRA Plain — Plain — Xpress Plain — Xtra Plain — Plain — WorkCentre 5019/5021 User Guide…

• Page 52: Usable Paper

  Blue) Usable paper In addition to the standard/semi-standard paper, the following paper also can be used. Basis weight Paper Paper name Notes/countermeasure (gsm) type DocuPaper Black Plain — Laserprint Plain — Green Wrap (Recycle) Plain — WorkCentre 5019/5021 User Guide…

• Page 53
  — WARRIOR Plain — Performer Plain Before copying or printing, fan the paper well and reload it in the tray. Professional Plain — Xerox Undertones — Plain — Several Colours Recycled Pure (Recycle) Plain — Colotech+ Plain — Heavy- —…

• Page 54: Unusable Paper

  — Star Plain — Unusable paper Using paper not recommended by Xerox may cause a paper jam or machine malfunction. Use paper recommended by Xerox. Storing and handling paper Please keep the following points in mind when storing paper •…

• Page 55: Loading Paper

  For information on how to change the paper size and orientation in a tray, refer to Changing the paper size for Trays 1 and 2 on page 4-11. Pull out the tray until it stops. WorkCentre 5019/5021 User Guide…

• Page 56
  Do not load paper above the maximum fill line. Doing so could cause paper jams or machine malfunctions. • Do not place any paper or objects in the empty space on the right side of Tray 1 or 2. Doing so could cause paper jams or machine malfunctions. WorkCentre 5019/5021 User Guide…

• Page 57: Loading Paper In The Bypass Tray

  Fan the paper well before loading it in a tray. This prevents the pages from sticking to each other and reduces paper jams. Open the Bypass tray. Note If necessary, pull out the extension tray. Pull out the extension tray gently. WorkCentre 5019/5021 User Guide…

• Page 58
  The machine may not be able to feed or create the desired print quality for some types of heavyweight paper. Gently align the paper guides to the loaded paper. Execute the copy or print operation. 4-10 WorkCentre 5019/5021 User Guide…

• Page 59: Changing Paper Size

  To prevent paper jams or loading errors, do not load different sizes or types of paper on top of any remaining paper in a tray. Remove any paper loaded in the tray. For Tray 1, push down the metal plate to the bottom of the tray. WorkCentre 5019/5021 4-11 User Guide…

• Page 60
  When pushing the tray in, do it slowly. Pushing the tray with too much force could cause machine malfunctions. • Affix the paper size label to the front of the tray. Set the paper size setting. Refer to Setting the paper size on page 4-13. 4-12 WorkCentre 5019/5021 User Guide…

• Page 61: Setting The Paper Size

  Press and hold the Size (Press 2sec) button for more than 2 seconds until the paper size in the paper size display area starts blinking. Size (Press 2sec) button WorkCentre 5019/5021 4-13 User Guide…

• Page 62
  To exit paper size setting mode without saving the settings, press the Clear All button or the Stop button. Note Be sure to press the Start button. Otherwise the settings of paper size and orientation are canceled and remain the previous settings. 4-14 WorkCentre 5019/5021 User Guide…

• Page 63: Setting The Paper Type

  Press the Size (Press 2sec) button to start changing the setting. Enter the program number of the paper type that you want to set, and press the Start button. Program number Item Normal Heavyweight Lightweight WorkCentre 5019/5021 4-15 User Guide…

• Page 64
  After the entered program number blinks twice, the new setting is confirmed. After you confirm the setting, press the Log In/Out button and exit System Administration mode. Note When you exit System Administration mode, the Log In/Out button light goes off. 4-16 WorkCentre 5019/5021 User Guide…

• Page 65: Copy

  Bound documents, such as book Note The document feeder is not available for some models. An optional component is required. Contact your local Xerox representative. Document feeder Supported document sizes You can place documents of the standard sizes in the document feeder.
• Page 66
  Place the document in the center of the document feeder, with the side to copy (or the front surface of a 2 Sided document) facing up. Note The document indicator lights up when a document is placed in the document feeder. If the indicator is not lit, place the document again. Lights up WorkCentre 5019/5021 User Guide…

• Page 67: Document Glass

  CAUTION: Do not apply excessive force to hold a thick document on the document glass. Doing so may break the glass and cause injuries. Follow the steps below to place a document on the document glass. WorkCentre 5019/5021 User Guide…

• Page 68
  Place the document face down and align it against the top left corner of the document glass. Close the document cover. Note Make sure to set the size and orientation of document when using the document glass. Refer to Original size on page 5-13. WorkCentre 5019/5021 User Guide…

• Page 69: Setting Advanced Settings

  You can enter a value between 1 and 999 for the number of copies. Use the numeric keypad to enter the desired number of copies. Numeric keypad The entered value appears in the machine status diagram. WorkCentre 5019/5021 User Guide…

• Page 70: Starting The Copy Job

  If any of the following features are set, a copy job may not be started after loading a document due to the blinking Last Original button. • Collate: On 2 Sided: 1 → 2 Sided, 2 → 2 Sided • • Pages per Side: 2 Pages or 4 Pages • ID Card Copy: On WorkCentre 5019/5021 User Guide…

• Page 71
  Copy After all the documents have been scanned, press the Last Original button to start copying. Last Original button WorkCentre 5019/5021 User Guide…

• Page 72: Stopping A Copy Job

  Copy Stopping a copy job To cancel the currently copying job press the Stop button. Stop button WorkCentre 5019/5021 User Guide…

• Page 73: Advanced Copy Settings

  * You can change the settings for features marked with «*» in System Administration mode. Note You can change the default value of some features. For more information on changing these settings, refer to Feature settings on page 8-11. WorkCentre 5019/5021 User Guide…

• Page 74: Paper Supply

  Tray 1, Tray 2, and Bypass tray Select one of the selectable trays. The indicator moves to the selected tray every time the Paper Supply button is pressed. Note Tray 2 is an optional component. 5-10 WorkCentre 5019/5021 User Guide…

• Page 75: Collate

  When a document is placed in the document feeder, it automatically turns on. You can also change the setting to off. When all documents are scanned, press the Last Original button. Last Original button WorkCentre 5019/5021 5-11 User Guide…

• Page 76: Reduce/Enlarge

  Variable zoom ratio Set the desired zoom ratio by selecting a value from 25 to 400 (1% increments). Variable Zoom Ratio button Note When using the automatic zoom ratio, you cannot select the automatic paper selection. 5-12 WorkCentre 5019/5021 User Guide…

• Page 77: Original Size

  Fixed document size (preset) You can set the document size of the placed document by selecting from the preset document sizes. The document size and orientation change everytime the Original Size button is pressed. WorkCentre 5019/5021 5-13 User Guide…

• Page 78: Original Type

  Select this option when the document contains sharp black and white objects such as text. Photo & Text Select this option when the document contains both text and photos. Photo Select this option when the document contains only photos. 5-14 WorkCentre 5019/5021 User Guide…

• Page 79: Lighten/Darken

  Lighten/Darken: Light +2 • Sharpness: Sharp +2 • Original type: Photo&Text (Should not be changed) ID card copy You can copy both sides of an ID card (name card, employee card, etc.) on one side of paper. WorkCentre 5019/5021 5-15 User Guide…

• Page 80
  Place an ID card face down slightly away from the top left corner of the document glass, and then close the document cover. Placing the ID card too close to the corner of the document glass may not copy the edge of the ID card properly. 5-16 WorkCentre 5019/5021 User Guide…
• Page 81
  In the machine status diagram, the tray indicator lights up on the selected tray, and its paper size and orientation are displayed on the paper size display. Paper Supply button Press the Start button. When one-side is finished scanning, the Start button blinks. Start button WorkCentre 5019/5021 5-17 User Guide…

• Page 82: 2-Sided

  To copy 1 → 2 Sided or 2 → 1 Sided for short edge binding, change the binding edge setting and place the document in landscape orientation. It is not copied properly for short edge binding when either the document or the paper is set for portrait orientation or is using the «Pages per Side» feature. 5-18 WorkCentre 5019/5021 User Guide…

• Page 83: Pages Per Side

  Setting Pages per Side automatically sets the Reduce/Enlarge setting to automatic. • The zoom ratio is adjusted automatically within the range of 25% to 400%. Press the Pages per Side button to select the desired copy method. Pages per Side button WorkCentre 5019/5021 5-19 User Guide…

• Page 84: Sharpness

  When this feature is enabled, the document’s background noise is removed during copying. When this feature is disabled, the document’s background noise is not removed. You can set the background suppression in System Administration mode. For more information, refer Feature settings on page 8-11. 5-20 WorkCentre 5019/5021 User Guide…

• Page 85: Erase Frame

  The zoom ratio is set to automatic. • The zoom ratio is set to 100% and both document and paper are the same size. Make sure to set the size and orientation of the document when using the document glass. WorkCentre 5019/5021 5-21 User Guide…

• Page 86: Managing The Copy Paper With Accounting

  For information on accounting modes, refer to Account mode settings on page 8-8. Operations when using the copy feature The operation procedure differs depending on the account mode you are using. For more information, refer to Account modes on page 3-16. 5-22 WorkCentre 5019/5021 User Guide…

• Page 87: Scan

  Bound documents, such as books Note The document feeder is not available for some models. An optional component is required. Contact your local Xerox representative. Document feeder Supported document sizes You can place documents of the standard sizes in the document feeder.

• Page 88
  Follow the steps below to place the document on the document feeder. You can place single or multiple sheet documents. Remove any paper clips or staples from the document before placing it in the document feeder. WorkCentre 5019/5021 User Guide…
• Page 89
  The document indicator lights up when a document is placed in the document feeder. If the indicator is not lit, place the document again. Lights up Align the document guides to each side of the document. Open the document stopper. WorkCentre 5019/5021 User Guide…
• Page 90
  Open the document cover. Note When using the document glass, make sure to close the document cover after finishing your scan job. Place the document face down, and align it against the top left corner of the document glass. WorkCentre 5019/5021 User Guide…

• Page 91: Using The Scan Feature

  Day (2 digits), HH = Hour (2 digits), MM = Minutes (2 digits), and SS = Seconds (2 digits). • The size of the scanned image may be slightly larger than the document size in some cases. This is due to the margin of error introduced with processing. WorkCentre 5019/5021 User Guide…

• Page 92: Loading Scan Data Using A Pc-Based Application

  6-1. Start an application to load the scanned data. From the File menu, select the item for the scanner (source). Select Xerox WorkCentre 5019/5021. Change other options if needed. Note For information on the scan functions, click Help in the screen to display the help information.

• Page 93: Stopping The Scan Job

  Scan Stopping the scan job To cancel the current scanning job: On the machine Press the Stop button. Stop button On the computer Press Cancel on the screen displayed while scanning. WorkCentre 5019/5021 User Guide…

• Page 94
  Scan WorkCentre 5019/5021 User Guide…

• Page 95: Print

  Watermarks Prints ‘Confidential’ or another preset character string on top of print data. Mixed Document Prints documents containing both vertical and horizontal pages, or pages of different sizes. WorkCentre 5019/5021 User Guide…

• Page 96: Printing

  The procedure used to print varies according to the application you are using. See your application’s manual for the specific procedure. The steps below are used in the Xerox WorkCentre 5019/5021 print driver screen. Select Print from the application’s File menu.

• Page 97: Stopping The Print Job

  Select the document name that you desired to cancel, and then press the Delete key. If there is no document within the window, cancel it manually on the machine. WorkCentre 5019/5021 User Guide…

• Page 98
  Print WorkCentre 5019/5021 User Guide…

• Page 99: Tools

  Notes • If there are any current or pending jobs you cannot enter System Administration mode. • While in System Administration mode you cannot receive a print job or start a print or scan job. WorkCentre 5019/5021 User Guide…

• Page 100: Entering System Administration Mode

  The password can be changed. For more information, refer to System settings on page 8-5. • The Log In/Out button lights up when the machine enters System Administration mode. The program number input screen appears, and shows the letter P. WorkCentre 5019/5021 User Guide…

• Page 101: Changing The Settings

  Press the Start button to confirm the entered value. Exiting System Administration mode Press the Log In/Out button. Note The Log In/Out button light goes off when the machine exits System Administration mode. Log In/Out button WorkCentre 5019/5021 User Guide…

• Page 102: System Administrator Program List

  Minute Set the minute for the machine’s system clock. 0* — 59 Date Format Set the date display format. 0: YYMMDD* 1: MMDDYY 2: DDMMYY Time Format Set the time display format. 0: 12h 1: 24h* WorkCentre 5019/5021 User Guide…

• Page 103: System Settings

  Set the amount of time the machine waits 1: 20 seconds Complete Timer before automatically processing the next job 2: 30 seconds* when there are no additional documents to 3: 60 seconds be loaded when using the document glass. 4: 90 seconds WorkCentre 5019/5021 User Guide…

• Page 104
  206 is set to 4 or 5. 0: 8.5 × 13″ 1: 8.5 × 13″ 2: 8.5 × 13.4″ When 5 is set: 0: 8.5 × 14″ 1: 8.5 × 13″ 2: 8.5 × 14″ WorkCentre 5019/5021 User Guide…
• Page 105
  Set the paper type in Bypass Tray. 0: Normal* Bypass Tray 2: Heavyweight 5: Lightweight Firmware Displays the firmware version of the Version of controller. Controller Firmware Displays the firmware version of the UI Version of UI panel. panel WorkCentre 5019/5021 User Guide…

• Page 106: Account Mode Settings

  Specify account number 7’s password using 4 — 6 digit numbers Number 7 three digits. (Default: 0007) Password Account Specify account number 8’s password using 4 — 6 digit numbers Number 8 three digits. (Default: 0008) Password WorkCentre 5019/5021 User Guide…

• Page 107
  Specify the maximum number of copy pages 0 (No Limit)* — 255 Number 10 allowed for account number 10. (1 = 1,000) Copy Job Limit 7002 Account Shows the total number of copies made Number 1 under account number 1. Copy Count WorkCentre 5019/5021 User Guide…
• Page 108
  Copy Count 7010 Account Shows the total number of copies made Number 9 under account number 9. Copy Count 7011 Account Shows the total number of copies made Number 10 under account number 10. Copy Count 8-10 WorkCentre 5019/5021 User Guide…

• Page 109: Feature Settings

  Set the value for the sharpness. 0: Soft +2 (Copying) 1: Soft +1 2: Normal* 3: Sharp +1 4: Sharp +2 3007 Background Set whether to suppress the document’s 0: Off Suppression background color. 1: On* (Copying) WorkCentre 5019/5021 8-11 User Guide…

• Page 110
  5: B4 6: 8.5 × 14″ 7: 8.5 × 13″ 9: A4 10: 8.5 × 11″ 14: B5 16: 8.5 × 11″ 18: A4 19: A5 23: B5 56: 8.5 × 13.4″ 134: Expected document size 8-12 WorkCentre 5019/5021 User Guide…
• Page 111
  2: 2 → 1 3: 2 → 2 3010 Preset Zoom Set the preset zoom ratio. 25 — 400% Ratio (Copying) You can set a value between 25 and 400% (Default: 81%) (in 1 minute increments). WorkCentre 5019/5021 8-13 User Guide…
• Page 112
  2: Normal* 3: Sharp +1 4: Sharp +2 4002 Background Set the suppression level. This feature is 0: Level1 Suppression available when scanning a monochrome 1: Level2* Level (Copying) document. 2: Level3 3: Level4 4: Level5 8-14 WorkCentre 5019/5021 User Guide…

• Page 113: Machine Status

  The items printed will vary according to the machine’s settings. Follow the steps below to print a report. Enter System Administration mode. Refer to Entering System Administration mode on page 8-2. Enter the program number «202», and press the Start button. WorkCentre 5019/5021 User Guide…

• Page 114: Checking The Job Counter

  Checking the job counter You can check the number of pages printed by the machine under the «Counter» on the System Settings Report output. Total Impressions The total number of pages printed or copied is displayed. WorkCentre 5019/5021 User Guide…

• Page 115: Checking Consumables

  Replacement is not currently needed. • Replace Soon Replacement is needed soon. Drum Status Shows the drum cartridge status. • Replacement is not currently needed. • Replace Soon Replacement is needed soon. • Replace Now Replacement is needed now. WorkCentre 5019/5021 User Guide…

• Page 116: Checking The Total Number Of Impressions Copied

  Copied impressions by User 10 Copy limit Program number Description Copy limit for User 1 Copy limit for User 2 Copy limit for User 3 Copy limit for User 4 Copy limit for User 5 Copy limit for User 6 WorkCentre 5019/5021 User Guide…

• Page 117
  To return to the program number input screen, press the Stop button. When you finish checking, press the Log In/Out button, and exit System Administration mode. Note When you exit System Administration mode, the Log In / Out button light goes off. WorkCentre 5019/5021 User Guide…
• Page 118
  Machine status WorkCentre 5019/5021 User Guide…

• Page 119: Maintenance

  1 unit/box Drum Cartridge 013R00670 1 unit/box Notes • Our service representatives will replace the drum cartridge. Contact your local Xerox representative or sales representative. • We recommend that you always keep spare consumables/periodic replacement parts available. CAUTION: Use a broom or a wet cloth to wipe off spilled toner. Never use a vacuum cleaner for the spills.

• Page 120
  When calling our Customer Support Center to order consumables/periodical replacement parts, have the product codes ready. • The use of consumables/periodic replacement parts not recommended by Xerox could impair machine quality and performance. Use only consumables/periodic replacement parts recommended by Xerox.

• Page 121: Replacing The Toner Cartridge

  When you replace a toner cartridge, toner may spill and soil the floor. We recommend laying paper on the floor beforehand. • The use of toner cartridges not recommended by Xerox may degrade image quality and performance. Use only toner cartridges recommended by Xerox. •…

• Page 122
  Never throw a toner cartridge into an open flame. Remaining toner in the cartridge may catch fire and cause burn injuries or explosion. If you have a used toner cartridge no longer needed, contact your local Xerox representative for its disposal.
• Page 123
  Maintenance Unpack a new toner cartridge, and shake it lightly up/down, and left/right 10 times. Note Do not touch the shutter. WorkCentre 5019/5021 10-5 User Guide…
• Page 124
  Orient the toner cartridge with the arrow () facing up, and insert it as far as it will go. Close the front cover. Note If the front cover is not completely closed, an error code will appear and the machine will remain paused. 10-6 WorkCentre 5019/5021 User Guide…

• Page 125: Replacing The Drum Cartridge

  The following error codes and icons display in the machine status diagram when the drum cartridge is near the end of its service life. Contact your local Xerox representative or sales representative to have your drum cartridge replaced. Error code…

• Page 126
  Notes • The use of drum cartridges not recommended by Xerox may degrade image quality and performance. Use only drum cartridges recommended by Xerox. • Do not expose drum cartridges to direct sunlight or strong light from indoor fluorescent lighting.

• Page 127: Cleaning The Machine

  Wipe off any excess water with a soft cloth. Cleaning the document cover and document glass If the document cover and document glass become soiled, smudges may appear on copies, or scanned documents and the machine may not properly detect document sizes. WorkCentre 5019/5021 10-9 User Guide…

• Page 128: Cleaning The Document Presser And Narrow Glass Strip

  Cleaning the document presser and narrow glass strip If the document presser or narrow glass strip becomes soiled, smudges may appear on copies, or scanned documents and the machine may not properly detect document sizes. 10-10 WorkCentre 5019/5021 User Guide…

• Page 129
  Do not use cleaning agents other than water or neutral detergent. • If you cannot remove dirt easily, gently wipe the narrow glass strip with a soft cloth moistened with a small amount of neutral detergent. WorkCentre 5019/5021 10-11 User Guide…

• Page 130: Cleaning The Document Feeder Rollers

  If you cannot remove dirt easily, gently wipe the rollers with a soft cloth moistened with a small amount of neutral detergent. Close the document feeder top cover until it clicks into place, and confirm that there is no space between either side of the cover and the document feeder. 10-12 WorkCentre 5019/5021 User Guide…

• Page 131: Problem Solving

  Trouble during printing Refer to Printer problems on page 11-16. Trouble during scanning Refer to Scan problems on page 11-18. If the error is not resolved even after following the above procedure, contact our Customer Support Center. WorkCentre 5019/5021 11-1 User Guide…

• Page 132: Machine Problems

  Refer to USB interface on page 2-2. not light even Is the computer’s Check the computer’s environment, such as though you environment correctly set? print driver settings. instructed the machine to print. 11-2 WorkCentre 5019/5021 User Guide…

• Page 133
  Refer to Placing the document on page 5-1. the correct positions? Is the document folded? Smooth out the document and place it again correctly. Refer to Placing the document on page 5-1. WorkCentre 5019/5021 11-3 User Guide…
• Page 134
  Some paper types may not be cut out finely. Load the paper after fanning it well. A document is Is the document small? The minimum size of document that can be not fed onto loaded into the document feeder is A5 document feeder. 11-4 WorkCentre 5019/5021 User Guide…
• Page 135
  Open the document feeder cover and check remaining in the document inside. feeder? Refer to Document jams on page 11-36. An edge of the Is the document curled? Flatten the curl and load the document document is again. folded. WorkCentre 5019/5021 11-5 User Guide…

• Page 136: Image Quality Problems

  Refer to Loading paper in Trays 1 and 2 drifted away from the (optional) on page 4-7. corners of the tray? Refer to Loading paper in the Bypass tray page 4-9. 11-6 WorkCentre 5019/5021 User Guide…

• Page 137
  When making enlarged copies, some appear in copies. make an enlarged copy enlargement factors can create striped patterns. of the document with too Adjust the copy enlargement factor. large an enlargement Refer to Reduce/enlarge on page 5-12. factor? WorkCentre 5019/5021 11-7 User Guide…
• Page 138
  Refer to Replacing the drum cartridge printouts. damaged. page 10-7. The narrow glass strip is Clean the narrow glass strip. dirty. Refer to Cleaning the document presser and narrow glass strip on page 10-10. 11-8 WorkCentre 5019/5021 User Guide…
• Page 139
  Replace the paper with new paper. comes off on the The paper is unsuitable. Load the correct type of paper. fingers. The toner is not fused to the paper. The paper is contaminated with toner. WorkCentre 5019/5021 11-9 User Guide…
• Page 140
  Loading paper in the Bypass tray does not match the type and page 4-9. size of the paper actually loaded. Multiple pages were fed Riffle through the stack of paper thoroughly through the machine at before loading it. once. 11-10 WorkCentre 5019/5021 User Guide…
• Page 141
  Align the horizontal and vertical paper slanted. guides are not aligned to the guides properly. correct position. Refer to Loading paper in Trays 1 and 2 (optional) on page 4-7. Refer to Loading paper in the Bypass tray page 4-9. WorkCentre 5019/5021 11-11 User Guide…

• Page 142: Copying Problems

  Open the document feeder cover, and stuck in the document remove the document shreds. feeder. Refer to Document jams on page 11-36. You have placed a document You cannot place documents with different containing pages of different size pages. sizes. 11-12 WorkCentre 5019/5021 User Guide…

• Page 143: Copy Output Problems

  The paper loaded in the tray Align the paper stack, and load it so that the slightly out of is misaligned. leading edge of the paper is aligned with the position. front corners of the tray. WorkCentre 5019/5021 11-13 User Guide…

• Page 144
  Check the document size set correctly. correct. Refer to Original size on page 5-13. The paper size is not correct. Check the paper size set correctly. Refer to Setting the paper size on page 4-13. 11-14 WorkCentre 5019/5021 User Guide…
• Page 145
  Check the document size set correctly. correct. Refer to Original size on page 5-13. The paper size is not correct. Check the paper size set correctly. Refer to Setting the paper size on page 4-13. WorkCentre 5019/5021 11-15 User Guide…

• Page 146: Printer Problems

  The image at the The document exceeds the Enlarge the machine’s print area, or reduce edges of the machine’s printable area. the document’s print area. paper is missing. 11-16 WorkCentre 5019/5021 User Guide…

• Page 147
  Operation is not machine (is using guaranteed if another company’s print another driver is used. company’s print driver). WorkCentre 5019/5021 11-17 User Guide…

• Page 148: Scan Problems

  The PC’s USB cable is Reconnect the computer’s disconnected USB disconnected. cable. Refer to USB interface on page 2-2. The machine’s USB cable is Reconnect the machine’s disconnected USB disconnected. cable. Refer to USB interface on page 2-2. 11-18 WorkCentre 5019/5021 User Guide…

• Page 149: Scan Image Quality Problems

  Place a stack of white paper on top of the document to bring it into proper contact with the document glass. WorkCentre 5019/5021 11-19 User Guide…

• Page 150
  6-1. The document is creased. Smooth out the document and place it again correctly. The image is A low resolution is set. Set a higher resolution. grainy. Refer to Placing the document on page 6-1. 11-20 WorkCentre 5019/5021 User Guide…

• Page 151: Error Codes

  Customer Support Center. The contact number is printed on the label or card attached to the machine. • If a two-digit error code (X-X) appears, you can view the grouped six-digit error code (XXX-XXX) while holding down the ID Card Copy button. WorkCentre 5019/5021 11-21 User Guide…

• Page 152
  Start button. To cancel a job, press the Stop button. Refer to Loading paper on page 4-7. 11-22 WorkCentre 5019/5021 User Guide…
• Page 153
  4-7. When changing the setting of paper size and orientation, cancel the job first by pressing the Stop button. Refer to Changing the paper size for Trays 1 and 2 on page 4-11. WorkCentre 5019/5021 11-23 User Guide…
• Page 154
  E-5: Paper jams in the Bypass Tray on page 11-34. Machine’s left cover is open. Close the cover. Refer to Machine components page 3-1. Machine’s front cover is open. Close the cover. Refer to Machine components page 3-1. 11-24 WorkCentre 5019/5021 User Guide…
• Page 155
  Replacing the drum cartridge on page 10-7. Reached the maximum copy limit Press the Stop button, and contact while the limit is set. Also, the user your system administrator. who reached the copy job limit has logged in. WorkCentre 5019/5021 11-25 User Guide…
• Page 156
  Switch off the machine power, make sure that the display is blank, and 010-312 then switch on the machine power. If 010-320 the same error code is displayed 010-327 again, contact our Customer Support 010-392 Center. 11-26 WorkCentre 5019/5021 User Guide…
• Page 157
  Replace the drum cartridge. Refer to Replacing the drum cartridge on page 10-7. 091-440 Prepare for the drum cartridge Have a replacement drum cartridge replacement. ready. 091-441 Replace the drum cartridge soon. Have a replacement drum cartridge ready. WorkCentre 5019/5021 11-27 User Guide…
• Page 158
  Switch off the machine power, make sure that the display is blank, and 117-327 then switch on the machine power. If 123-314 An error occurred. the same message is displayed again, contact our Customer Support Center. 11-28 WorkCentre 5019/5021 User Guide…

• Page 159: Paper Jams

  WARNING: If you need to pull out a tray to remove paper jam, contact your local Xerox representative. Do not pull out a tray, otherwise it may cause injuries.

• Page 160: E-1: Paper Jam In Left Cover A

  If the paper is jammed around the fusing unit Pull down the latch. Remove the jammed paper. Note Do not leave any torn pieces of paper inside the machine. Return the latch back to its position. 11-30 WorkCentre 5019/5021 User Guide…

• Page 161
  If the paper is jammed in the location shown in the diagram, remove the jammed paper pulling upwards. Push on the center of the left cover, close it slowly, and raise the Bypass tray. WorkCentre 5019/5021 11-31 User Guide…

• Page 162: E-2: Paper Jam In One Tray Module Cover B

  Close the one tray module cover gently. E-3: Paper jams in Tray 1 Follow the steps below to clear paper jams in Tray 1. Remove the jammed paper by referring to E-1: Paper jam in left cover A on page 11-30. 11-32 WorkCentre 5019/5021 User Guide…

• Page 163: E-4: Paper Jams In Tray 2

  E-4: Paper jams in Tray 2 Follow the steps below to clear paper jams in Tray 2. Remove the jammed paper by referring to E-2: Paper jam in one tray module cover B on page 11- WorkCentre 5019/5021 11-33 User Guide…

• Page 164: E-5: Paper Jams In The Bypass Tray

  E-5: Paper jams in the Bypass Tray Follow the steps below to clear a paper jam in the Bypass tray. Remove the jammed paper by referring to E-1: Paper jam in left cover A on page 11-30. 11-34 WorkCentre 5019/5021 User Guide…

• Page 165
  If multiple sheets of paper were loaded, align the corners of the removed paper. Insert the paper with the side to print on facing down, aligning it so that its leading edge lightly contacts the paper feed entrance. WorkCentre 5019/5021 11-35 User Guide…

• Page 166: Document Jams

  The cover will remain fixed in position when fully opened. Open the cover slowly. If the document has not yet been fed into the feeder, remove it. If you cannot find the document, lift up the handle to open the inner cover. Handle 11-36 WorkCentre 5019/5021 User Guide…

• Page 167
  Torn, wrinkled or folded document pages can cause document jams or damage. Always copy torn, wrinkled or folded documents by placing them directly on the document glass. 10. For copying, press the Start button. For scanning, operate your computer to restart scanning. WorkCentre 5019/5021 11-37 User Guide…
• Page 168
  Problem solving 11-38 WorkCentre 5019/5021 User Guide…

• Page 169: Appendix

  Tray 1 (standard) and 2 (optional): 60 — 90 gsm Bypass tray: 60 — 110 gsm Note: Use paper recommended by Xerox. Copying may not be performed correctly depending on the conditions. First Copy Output Time Document glass: 7.5 sec. or less (A4 Document feeder: 14 sec.

• Page 170
  ) + Bypass tray (100 sheets * Optional: 500 sheets * (One Tray Module) Maximum: 850 sheets (Standard + Optional) : When using 80 gsm paper : When using Xerox standard paper Continuous Copy 999 sheets Note: The machine may pause temporarily to perform image stabilization.
• Page 171
  Monochrome: 600 × 600 dpi, 400 × 400 dpi, 300 × 300 dpi, 200 × 200 dpi Scanning Halftone Monochrome 8-bit input/output Scanning Speed Monochrome: 18 sheets/minute With a standard Xerox document (A4 ), at 200 dpi, using TWAIN driver (USB) Note: The scanning speed varies depending on documents. WorkCentre 5019/5021 12-3…
• Page 172
  Width 540 × Depth 492 × Height 95 mm, 6.3 kg Duplex output unit (optional) Paper Size Same as the basic functions/copy functions Paper Weight 60 — 110 gsm Note: Use the Bypass tray when using 91 — 110 gsm paper. 12-4 WorkCentre 5019/5021 User Guide…

• Page 173: Printable Area

  The standard printable area is the area of the page within 4.0 mm from the top, bottom, left and right edges of the paper. The actual printable area may vary depending on the printer (plotter) and control language. Unprintable area Printable area/ Guaranteed print area Paper feed direction WorkCentre 5019/5021 12-5 User Guide…

• Page 174: Optional Components

  This stand is available when the One Tray Module is installed. Notes • The optional components are subject to change without notice. • For the latest information, contact our Customer Support Center. 12-6 WorkCentre 5019/5021 User Guide…

• Page 175: Notes And Restrictions

  Colors may appear muted on the underside of high-density images in printing in low-temperature, low-humidity environments. • Small white spots may appear within images on the back side of the paper in printing in low- humidity environments. WorkCentre 5019/5021 12-7 User Guide…

• Page 176: Notes And Restrictions On The Use Of The Copy Feature

  When printing a 2 Sided print job, depending on the application being used, blank sheets can be inserted automatically to adjust pages. These blank sheets inserted by the application also are counted by the job counter. 12-8 WorkCentre 5019/5021 User Guide…

• Page 177: Notes And Restrictions On The Use Of The Scan Feature

  For the notes and restrictions on the scan driver, see the «Readme» information on the CD-ROM for the Driver CD Kit that came with the machine. Restriction on scanning capacity The maximum scanning capacity for one page is 297 × 432 mm. For standard sizes, A3 or 11 × 17 inches. WorkCentre 5019/5021 12-9 User Guide…

• Page 178
  Appendix 12-10 WorkCentre 5019/5021 User Guide…
• Page 179
  Document cover, 3-2 Document feeder, 5-1, 6-1 Document feeder cover, 3-5 Document feeder tray, 3-5 Last Original button, 3-11 Document glass, 3-2, 5-3, 6-4 Left cover, 3-3 Document guides, 3-5, 5-3, 6-3 Lighten/Darken, 5-15 Document indicator, 3-13, 6-3 WorkCentre 5019/5021 User Guide…
• Page 180
  Drum cartridge icon, 3-14 Paper tray empty icon, 3-14 Error icon, 3-14 Paper types, 4-1 Original Size display area, 3-13 PDL, 12-3 Paper Size display area, 3-14 Power Consumption, 12-3 Paper tray empty icon, 3-14 Power cord connector, 3-3 WorkCentre 5019/5021 User Guide…
• Page 181
  Toner Saver icon, 3-11 Toner status, 9-3 Total Copy display area, 3-13 Tray 1, 3-2 Tray 2, 3-2 Tray indicators, 3-14 Troubleshooting, 11-1 TWAIN Driver, 12-4 USB interface, 2-2, 3-3 Variable Zoom Ratio button, 3-11 Warm-up Time, 12-1 WorkCentre 5019/5021 User Guide…

• Page 182: Iv Workcentre

  Index WorkCentre 5019/5021 User Guide…