Word ошибка kernelbase dll

I am running Word 2010 on a 64-bit Windows 7 Home Premium. And recently the following error message started popping out every time I attempt to open a .doc or .docx file.

Problem signature:

  Problem Event Name: APPCRASH

  Application Name: WINWORD.EXE

  Application Version: 14.0.5123.5000

  Application Timestamp: 4c646b38

  Fault Module Name: KERNELBASE.dll

  Fault Module Version: 6.1.7600.16385

  Fault Module Timestamp: 4a5bdbdf

  Exception Code: 00000002

  Exception Offset: 0000b727

  OS Version: 6.1.7600.2.0.0.768.3

  Locale ID: 1041

Additional information about the problem:

  LCID: 1033

  skulcid: 1033

Read our privacy statement online:

  http://go.microsoft.com/fwlink/?linkid=104288&clcid=0x0409

If the online privacy statement is not available, please read our privacy statement offline:

  C:\Windows\system32\en-US\erofflps.txt

Please help!

Step 1 – Solve Microsoft Word Error Kernelbase.dll

Is Microsoft Word Error Kernelbase.dll appearing? Would you like to safely and quickly eliminate Microsoft Word Error which additionally can lead to a blue screen of death?

When you manually edit your Windows Registry trying to take away the invalid keys you’re taking a authentic chance. Unless you’ve got been adequately trained and experienced you’re in danger of disabling your computer system from working at all. You could bring about irreversible injury to your whole operating system. As very little as just 1 misplaced comma can preserve your Pc from even booting every one of the way by!

Troubleshooting Windows XP, Vista, 7, 8 & 10

Simply because this chance is so higher, we hugely suggest that you make use of a trusted registry cleaner plan like CCleaner (Microsoft Gold Partner Licensed). This system will scan and then fix any Microsoft Word Error Kernelbase.dll complications.

Registry cleaners automate the entire procedure of finding invalid registry entries and missing file references (including the Microsoft error) likewise as any broken hyperlinks inside of your registry.

Issue with

Backups are made immediately prior to each and every scan providing you with the choice of undoing any changes with just one click. This protects you against doable damaging your pc. Another advantage to these registry cleaners is that repaired registry errors will strengthen the speed and performance of one’s procedure drastically.

  • https://answers.microsoft.com/en-us/windows/forum/windows_7-performance/programs-crash-error-fault-module-kernelbasedll/9fe5d2e7-79d0-42c1-b8dc-51ed8d70f749?page=2
  • http://www.experts-exchange.com/questions/26574835/Word-2010-Crashes.html
  • https://social.technet.microsoft.com/Forums/office/en-US/429bd42b-679e-4e02-a094-9e3ebe4d7206/word-2010-and-outlook-2010-crashes-when-typing-text?forum=word
  • https://social.msdn.microsoft.com/Forums/vstudio/en-US/2556a86b-f82e-4efb-bcdd-19919facbff6/application-error-faulting-module-name-kernelbasedll-version-61760016385?forum=vcgeneral

Cautionary Note: Yet again, for those who are not an state-of-the-art consumer it’s very encouraged that you simply refrain from editing your Windows Registry manually. If you make even the smallest error within the Registry Editor it can result in you some serious issues that may even call for a brand new set up of Windows. Not all difficulties attributable to incorrect Registry Editor use are solvable.

Fixed:

Symptoms of Microsoft Word Error Kernelbase.dll
“Microsoft Word Error Kernelbase.dll” appears and crashes the energetic method window.
Your Personal computer routinely crashes with Microsoft Word Error Kernelbase.dll when running the exact same system.
“Microsoft Word Error Kernelbase.dll” is shown.
Windows operates sluggishly and responds little by little to mouse or keyboard input.
Your computer periodically “freezes” for the number of seconds in a time.

Will cause of Microsoft Word Error Kernelbase.dll

Corrupt obtain or incomplete set up of Windows Operating System software program.

Corruption in Windows registry from a new Windows Operating System-related application adjust (install or uninstall).

Virus or malware infection which has corrupted Windows method documents or Windows Operating System-related application data files.

Another method maliciously or mistakenly deleted Windows Operating System-related files.

Mistakes this sort of as “Microsoft Word Error Kernelbase.dll” can be brought about by several different elements, so it really is important that you troubleshoot every of the achievable brings about to forestall it from recurring.

Simply click the beginning button.
Variety “command” inside the lookup box… Will not hit ENTER nonetheless!
Although keeping CTRL-Shift in your keyboard, hit ENTER.
You’re going to be prompted that has a authorization dialog box.
Click on Of course.
A black box will open having a blinking cursor.
Variety “regedit” and hit ENTER.
Within the Registry Editor, choose the connected key (eg. Windows Operating System) you wish to back again up.
Within the File menu, choose Export.
Inside the Preserve In list, pick out the folder in which you wish to save the Windows Operating System backup key.
Inside the File Title box, sort a reputation for the backup file, these types of as “Windows Operating System Backup”.
From the Export Vary box, ensure that “Selected branch” is selected.
Click on Help you save.
The file is then saved by using a .reg file extension.
You now use a backup within your related registry entry.

Solution to your problem

There are actually some manual registry editing measures that can not be talked about in this article due to the high chance involved for your laptop or computer method. If you want to understand more then check out the links below.

Additional Measures:

One. Conduct a Thorough Malware Scan

There’s a probability the Kernelbase.dll Microsoft Word Error error is relevant to some variety of walware infection. These infections are malicious and ready to corrupt or damage and possibly even delete your ActiveX Control Error files. Also, it’s attainable that your Microsoft Word Error Kernelbase.dll is actually connected to some element of that malicious plan itself.

2. Clean Disk Cleanup

The a lot more you employ your computer the extra it accumulates junk files. This comes from surfing, downloading packages, and any sort of usual computer system use. When you don’t clean the junk out occasionally and keep your program clean, it could turn into clogged and respond slowly. That is when you can encounter an Error error because of possible conflicts or from overloading your hard drive.

Once you clean up these types of files using Disk Cleanup it could not just remedy Microsoft Word Error Kernelbase.dll, but could also create a dramatic change in the computer’s efficiency.

Tip: While ‘Disk Cleanup’ is definitely an excellent built-in tool, it even now will not completely clean up Microsoft Word discovered on your PC. There are numerous programs like Chrome, Firefox, Microsoft Office and more, that cannot be cleaned with ‘Disk Cleanup’.

Since the Disk Cleanup on Windows has its shortcomings it is extremely encouraged that you use a specialized sort of challenging drive cleanup and privacy safety application like CCleaner. This system can clean up your full pc. If you run this plan after each day (it could be set up to run instantly) you are able to be assured that your Pc is generally clean, often operating speedy, and always absolutely free of any Microsoft error associated with your temporary files.

How Disk Cleanup can help

1. Click your ‘Start’ Button.
2. Style ‘Command’ into your search box. (no ‘enter’ yet)
3. When holding down in your ‘CTRL-SHIFT’ important go ahead and hit ‘Enter’.
4. You will see a ‘permission dialogue’ box.
5. Click ‘Yes’
6. You will see a black box open up plus a blinking cursor.
7. Variety in ‘cleanmgr’. Hit ‘Enter’.
8. Now Disk Cleanup will start calculating the amount of occupied disk space you will be able to reclaim.
9. Now a ‘Disk Cleanup dialogue box’ seems. There will be a series of checkboxes for you personally to pick. Generally it will likely be the ‘Temporary Files’ that consider up the vast majority of your disk area.
10. Verify the boxes that you want cleaned. Click ‘OK’.

How to repair

3. System Restore can also be a worthwhile device if you ever get stuck and just desire to get back to a time when your computer system was working ideal. It will work without affecting your pics, paperwork, or other crucial information. You can discover this option with your User interface.

Microsoft Word

Manufacturer

Device

Operating System


Microsoft Word Error Kernelbase.dll


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What does the event log say?


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Try running the command sfc /scannow 


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Author Taahir Noorbux

i ran SFC /SCANNOW in administrative cmd, no error.

starg33ker wrote:

Try running the command sfc /scannow 


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Author Taahir Noorbux

Bill Kindle wrote:

What does the event log say?

the log says.

Appcrash

Outlook.exe

Kernelbase.dll

i dont have the complete log in mind i’ll post it tomorrow


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Author James Netzer

Might want to try a repair on the Microsoft Office installation.  


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Author Taahir Noorbux

I clean uninstalled with revo and reinstalled Microsoft Office. Doesn’t solve the issue unfortunately.


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Will it open in Safe Mode?

You can always download a new DLL but that’s really sketchy…do this at your own risk.


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Author Taahir Noorbux

Yep In safe mode i can connect with the new profile i created last time. Its a temporary fix, but where will i get the proper kernalbase.dll to replace the one that’s causing the fault?


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Author Taahir Noorbux

i discarded the new DLL solution because when i login as network admin on the PC i can open outlook.

I reformatted the pc, created a new user on the server, then reconfigured the outlook2013 with the pop3 account. it was working. then in the evening the «appcrash outlook.exe kernelbase.dll’ hapenned again. 

what are the solutions i can try?

For info the first time outlook crashed was on 23/04 after 16h, on the sbs2011 server around that time there was an WSUS error (Event ID 13032). when i tried the solution i mentioned above it was the 29/04 (yeah 5 days after), around the same time on that day outlook crashed with the same error, on the server there is the same WSUS error around the same time (ie 16h) 

also for info a month ago i performed PSCONFIG as i couldn’t perform backup on the server. 

i dont know if it’s linked. surely it might trigger a solution. 


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Author Taahir Noorbux

Bill Kindle wrote:

What does the event log say?

Log Name: Application

Source: Application Error

Date: 4/24/2014 9:30:42 AM

Event ID: 1000

Task Category: (100)

Level: Error

Keywords: Classic

User: N/A

Computer: userpc.domainname.local (falsename)

Description:

Faulting application name: OUTLOOK.EXE, version: 15.0.4433.1506, time stamp: 0x508fa723

Faulting module name: KERNELBASE.dll, version: 6.1.7601.18229, time stamp: 0x51fb1116

Exception code: 0x80000003

Fault offset: 0x00013219

Faulting process id: 0xa3c

Faulting application start time: 0x01cf5f7e52933f4e

Faulting application path: C:\Program Files\Microsoft Office 15\Root\Office15\OUTLOOK.EXE

Faulting module path: C:\Windows\syswow64\KERNELBASE.dll

Report Id: 9347bda8-cb71-11e3-9fcf-a0481ca180b4

Event Xml:

1000

2

100

0x80000000000000

5007

Application

userpc.domainname.local (falsename)

OUTLOOK.EXE

15.0.4433.1506

508fa723

KERNELBASE.dll

6.1.7601.18229

51fb1116

80000003

00013219

a3c

01cf5f7e52933f4e

C:\Program Files\Microsoft Office 15\Root\Office15\OUTLOOK.EXE

C:\Windows\syswow64\KERNELBASE.dll

9347bda8-cb71-11e3-9fcf-a0481ca180b4


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Author Taahir Noorbux

Guys any help?


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Author Taahir Noorbux

i solved the problem. I removed the user from the OU as it had many GPOs acting on it. Created a new profile and it worked


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Author Renee Shuey

Just had this problem. Outlook kept crashing when I tried to open it, even after deleting and re-installing.

checked the event log to find KERNELBASE.DLL as the problem. Opened mail setup, clicked show profiles and removed the outlook profile. Then it worked when I rebooted outlook. 


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Author Taahir Noorbux

reneeshuey wrote:

Just had this problem. Outlook kept crashing when I tried to open it, even after deleting and re-installing.

checked the event log to find KERNELBASE.DLL as the problem. Opened mail setup, clicked show profiles and removed the outlook profile. Then it worked when I rebooted outlook. 

In my situation GPO was blocking Access to control panel. when i removed the user from the OU i could have access to Control Panel and did what you did ;)


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Author Petar Lazovic

Petar3054


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New contributor
anaheim

I’ve managed to fix this problem by forcing outlook to work on integrated graphics. NVIDIA Control Panel > 3D Settings > Manage 3D settings, then choose Outlook.exe and select Integrated graphics.
Hint was found in this thread http://goo.gl/b4NsSE Opens a new window


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Author Jaco Van Der Walt

hi

my problem is with excel

i need to add an add-in , when i click browse excel crashes with kernelbase.dll

any suggestions ?


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Author Dee Rossi

Same here, only it’s with Excel and Outlook


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Teamviewer messed with my Outlook — appears to be related to the display driver they use. Maybe an older version of TV?


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Steps I took to resolve this for Outlook 2016 on Windows 10 are:

FIRST — uninstall any third-party Outlook ADD-INS

1. renamed the following folders

C:\Users\<user>\AppData\Local\Microsoft\Outlook to «outlook.OLD»
C:\Users\<user>\AppData\Roaming\Microsoft\Outlook to «outlook.OLD»

2. then deleted the current Outlook profile and created a new Outlook Profile

3. Reinstall third-party ADD-INS

4. Launch Outlook 2016

I hope this Helps


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Author Matt Pearce

I’m having a similar issue with Word, user can do all the editing and opening, but as soon as they go to save it crashes.  Affects no other Office apps.


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Author Brian Craigie

I found a possible cause for the corruption.  I had a user who wanted to copy folders from an Office 365 account to an IMAP account.  This should have been a simple drag and drop within outlook.  One of the folder names contained a / (forward slash) and when this folder was copied over to the IMAP account within Outlook, nothing much happened (no sign of the folder copying over), but when the user restarted Outlook, it crashed repeatedly.

Recreating the profile fixed it (because this basically undid the copy attempt), but luckily when I tried to copy the folder over using Thunderbird instead of Outlook, I got an email appearing telling me that the folder had a / in it or was longer than 250 characters.  I believe it was the / that caused the corruption when the user tried to copy the folder. 

Office 365 doesn’t have a problem with / in a folder name, but IMAP does.


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Author Chris Smith

Holy crap I would have never believed my issue was Teamviewer! Word and Excel only crash with kernelbase.dll Event Viewer entries when I have an active Teamviewer session running. I reported the issue to Teamviewer support. Turning off clipboard sync in Teamviewer had no effect on this issue


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Author Anders I

Found this thread and tried all the tips, unfortunately none of them worked for me but running a MalwareBytes scan did.

What turned out to be the problem here was that the user had installed a «driver updater» program from some dark corner of the Internet, my guess is that this program somehow messed with the kernelbase.dll file. I ran MalwareBytes after uninstalling the program and it found five threats related to the program and after removing these Outlook started working without problems again.


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Author Jeremy Berrios

I tried to open Mail through Control Panel, and that kept on crashing on me. I was also unable to open Outlook without it constantly wanting me to scan the OST. So, the fix for me was pulling their data over to the file server, deleting their Active Directory profile off of the system with delprof2, and logging back in and setting them back up.


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The easiest way to fix “KernelBase.dll” crash issue

Remove malware threats
Restore max performance
Replace damaged windows files
And more!

Recently, many Windows users have reported their programs sometimes crash with the KernelBase.dll error. Some of them bump into this error when opening or closing a program, while others encounter this issue just when the program is running. It is really annoying!

What is KernelBase.dll

The file KernelBase.dll is a DLL (Dynamic Link Library) file stored in the system folder of Windows operating system. It is usually created automatically during the installation of the Windows operating system. The file KernelBase.dll contains a set of procedures and driver functions, so it is essential for the normal function of the Windows operating system.

Since the file KernelBase.dll can be accessed by more than one program at a time, and the KernelBase.dll crash issue occurs on any Windows operating system including Windows 7, Windows 8 and Windows 10, it is difficult to narrow down the causes of the crash.

However, the good new is you can easily fix it with the methods below. You don’t have to try them all; just work your way down the list until you find the one that works for you:

Try these fixes

Here’s a list of fixes that have resolved this problem for other users. You don’t have to try them all. Just work your way through the list until you find the one that does the trick for you.

  1. Restore the KernelBase.dll file
  2. Update your Windows system
  3. Run the program compatibility troubleshooter
  4. Reinstall the problematic program
  5. Run System File Checker
  6. Copy the same file from another computer
  7. Repair system files automatically
  8. Pro tip: Update your drivers

Fix 1: Restore the KernelBase.dll file

You can fix this issue by restoring the KernelBase.dll file from a trustworthy source. If you’re not sure which software you can trust, it’s recommended that you try DLL-files.com Client.

With DLL-files.com Client, you’ll be able to fix your DLL error in one click. You don’t have to know Which version of Windows system is running on your computer, and you don’t need to worry about downloading the wrong file. DLL-files.com Client handles it all for you.

To restore the KernelBase.dll file with DLL-files.com Client:

1) Download and install DLL-files.com Client.

2) Run the Client.

3) Type “KernelBase.dll” in the search box and click the Search for DLL file button.

4) Click kernelbase.dll.

5) Click the Install button. (You’re required to register the program before you can install this file — you’ll be prompted when you click Install.)

Check to see if you resolve this issue. If not, try the next fix, below.


Fix 2: Update your Windows system

Check if there are any new Windows-related patches or service packs available. The DLL error might be caused by an outdated Windows operating system. Try updating your Windows system and this issue may get resolved. Here is how to do it:

1) On your keyboard, press the Windows logo key and type update. In the list of results, click Check for updates to open Windows Update window.

2) Click the Check for updates button to update your Windows system.

3) Restart your PC when the Windows update process is completed. If this fix works, your program wouldn’t crash with the KernelBase.dll error again.


Fix 3: Run the program compatibility troubleshooter

This issue may also be triggered by a poor written program. If your program crashes with the KernelBase.dll error when opening or closing a program, or just when a program is running, it’s time to run the program compatibility troubleshooter.

The program compatibility troubleshooter can check whether that program is compatible for your current Windows operating system or not. Just follow the steps to run the program compatibility troubleshooter:

1) Right click the shortcut of the problematic program on your desktop and select Properties.

2) Click the Compatibility tab and click Run compatibility troubleshooter.

3) Click Try recommended settings to test-run program using recommended compatibility settings. Follow the on screen instructions to see whether this troubleshooting option works or not.

4) If it still doesn’t work, then run compatibility troubleshooter again and select the second option to choose compatibility settings based on problems you notice.

5) If the problem persists, adjust the following settings manually and select OK when you’re done.

  • Compatibility mode: If your program is not designed for your current Windows system, the program may crash with the KernelBase.dll error. Click the drop-down list to select a previous version of Windows system to test run the program.
  • Run this program as an administrator: If the program is not given administrator privileges, it may not run properly and may even crash with the KernelBase.dll error. Try this setting to give the program the administrator privileges.

If this fix works, your program won’t crash with the KernelBase.dll error.

Fix 4: Reinstall the problematic program

If this issue occurs when you open or close a certain program, or when that program is running, try to reinstall that problematic program and maybe the KernelBase.dll error will be resolved.

1) On your keyboard, press the Windows logo key and R at the same time to open the Run dialog. Type control and press Enter to open the Control Panel.

2) View the Control Panel by Category and select Uninstall a program.

3) Right click your problematic program and select Uninstall.

4) Restart your PC and then download the installation package of the problematic program from its official website.

5) Double click the installation package to install the program.

Now run the program to see whether your program will crash with the KernelBase.dll error or not.

Now run the program to see whether your program will crash with the KernelBase.dll error or not.


Fix 5: Run System File Checker

If some of your system files are corrupted, your program may also crash with the KernelBase.dll error. In this case, running System File Checker may help you resolve this issue. System File Checker can scan for corruptions in Windows system files and restore corrupted files.

If you’re not comfortable playing with the command line, try Fix 7.

Here is how to do it:

1) On your keyboard, press the Windows Logo Key and R at the same time to open the Run dialog. Type cmd and then press Ctrl, Shift, and Enter on your keyboard at the same time to run the Command Prompt as administrator. You will be prompted for permission. Click Yes to run the Command Prompt.

2) On your keyboard, type the command below and press Enter. If your current operating system is Windows 7, please skip this step.

Dism /Online /Cleanup-Image /ScanHealth

When this command operation is completed, close the Command Prompt. If this fix works, your program won’t crash with the KernelBase.dll error.

It may take several minutes for this command operation to be completed.

Dism /Online /Cleanup-Image /CheckHealth

It may take several minutes for this command operation to be completed.

Dism /Online /Cleanup-Image /RestoreHealth

It may take several minutes for this command operation to be completed.

3) When the command operation is completed, on your keyboard, type the following command and press Enter.

sfc /scannow

It may take several minutes for this command operation to be completed.


Fix 6: Copy the same file from another computer

Another fix to deal with KernelBase.dll crash issue is to replace the file KernelBase.dll from the original or legitimate source. You can copy the file KernelBase.dll from another trustworthy computer running the same version and edition of Windows operating system.

DON’T download KernelBase.dll from one of those DLL download sites, because those sites are usually not safe and your PC may be infected with viruses. If you don’t have the trustworthy computer running the same version and edition of Windows OS, try Fix 9.

1) On your keyboard, press the Windows Logo key and R at the same time to open the Run dialog. Type cmd and press Enter to open the Command Prompt.

2) Type the command line systeminfo and press Enter to view your system type.

X64-based PC” indicates that your Windows OS is 64-bit; “X86-based PC” means that your Windows OS is 32-bit. 

The location of the file KernelBase.dll varies in different system type. If your Windows OS is 64-bit, the 64-bit KernelBase.dll is located in C:WindowsSystem32 and the 32 bit KernelBase.dll is located in C:WindowsSysWOW64.

If your Windows OS is 32-bit, the 32 bit KernelBase.dll is in C:WindowsSystem32.

3) Based on your system type, copy the file KernelBase.dll from another trustworthy computer running the same version and edition of Windows operating system and paste it to your own Windows operating system.

If your Windows OS is 32-bit, paste the new file KernelBase.dll to C:WindowsSystem32.

If your Windows OS is 64-bit, go to C:WindowsSystem32 and paste the 64-bit KernelBase.dll to C:WindowsSystem32 on your PC; then go to C:WindowsSysWOW64 and paste the 32-bit KernelBase.dll to C:WindowsSysWOW64 on your PC.

4) On your keyboard, press the Windows Logo Key and R at the same time to open the Run dialog. Type cmd and then press CtrlShift and Enter on your keyboard at the same time to run the Command Prompt as administrator. You will be prompted for permission. Click Yes to run the Command Prompt.

5) Type the Command line regsvr32 KERNELBASE.dll and press Enter.

6) Restart your PC to see whether this issue gets fixed or not.

Fix 7: Repair system files automatically

If you don’t have the time, the patience or you’re not comfortable playing with the command line, don’t worry. A professional tool like Fortect can do the job for you.

As a professional Windows repair tool, Fortect boasts powerful technology that secures and safely repairs your PC to an optimized state. With just one click, Fortect will scan and detect faulty system files on your PC, then automatically replace those damaged or missing Windows files with healthy new ones!

Most importantly, Fortect can fix the KernelBase.dll file crashing issue easily, so you don’t have to reinstall Windows OS, and you won’t lose any personal data or settings.

  1. Download and install Fortect.
  2. Open Fortect. It will run a free scan of your PC and give you a detailed report of your PC status.
  3. Once finished, you’ll see a report showing all the issues. To fix all the issues automatically, click Start Repair (You’ll need to purchase the full version. It comes with a 60-day Money-Back Guarantee so you can refund anytime if Fortect doesn’t fix your problem).

Fortect comes with a 60-day Money-Back Guarantee. If you’re not satisfied with Fortect, you can contact support@fortect.com for a full refund.


Pro tip: Update your drivers

If there are outdated or missing drivers on your PC, it is a good idea to update your drivers to the latest version, since by doing that, you can avoid many computer issues. There are two ways to do it: manually and automatically.

Update your drivers manually – You can update your drivers manually by going to the official website of the manufacturer, and searching for the latest driver for your device.

Be sure to choose the driver that is compatible with your Windows system.

Or

Update your drivers automaticallyIf you don’t have the time, patience or computer skills to update your sound card driver manually, you can, instead, do it automatically with Driver Easy.

You don’t need to know exactly what system your computer is running, you don’t need to risk downloading and installing the wrong driver, and you don’t need to worry about making a mistake when installing. Driver Easy handles it all

1) Download and install Driver Easy.

2) Run Driver Easy and click the Scan Now button. Driver Easy will then scan your computer and detect any problem driver.

3) Click Update next to your device to automatically download the correct version of its driver, then you can install it manually. Or click Update All to automatically download and install the correct version of all the drivers that are missing or out of date on your system (This requires the Pro version – you’ll be prompted to upgrade when you click Update All. You get full support and a 30-day money back guarantee).

You can do it for free if you like, but it’s partly manual.

The Pro version of Driver Easy comes with full technical support. If you need assistance, please contact Driver Easy’s support team at support@drivereasy.com.

If you have any questions or suggestions, please leave your comment below.

В некоторых случаях при работе Handy Backup операционная система Windows выдаёт сообщение об ошибке, связанной с повреждённой библиотекой kernelbase.dll (эта библиотека отвечает за связь ядра Windows со всеми другими библиотеками). Чаще всего такая ошибка появляется после обновления ОС Windows. Далее мы расскажем, как устранить возникающую проблему с файлом kernelbase.dll — эта несложная операция может пригодиться вам не только при работе с Handy Backup, но и во многих других случаях.

Падение приложения при повреждении библиотеки kernelbase — это не проблема программы Handy Backup, а системная ошибка Windows. Причин у неё может быть множество, от некорректно завершившегося обновления ОС до вирусного заражения. К счастью, эту ошибку довольно легко исправить вручную, не прибегая к полной переустановке системы или к обращению в службу технической поддержки.

Если вы получаете сообщение о падении работы программы (APPCRASH) или окно с сообщением об остановке процесса IPIXERPWIN (на скриншоте ниже) с указанием, что ошибка работы вызвана модулем KERNELBASE.DLL, то у вас есть несколько способов, чтобы исправить возникшую ошибку.

Ошибка работы вызванная модулем KERNELBASE.DLL

Первый метод: сканирование и исправление

Воспользуйтесь, пожалуйста, следующей инструкцией:

  1. Нажмите на панели управления Windows кнопку «Пуск».
  2. В подразделе программ «Стандартные» щёлкните правой клавишей «мыши» на программе «Командная строка» и запустите её от имени администратора.

Внимание! Программа командной строки должна быть запущена от имени администратора для выполнения последующих действий!

  1. Наберите в строке с мигающим курсором команду sfc/scannow.

Ввод команды sfc/scannow

  1. Следуйте инструкциям, появляющимся на экране. По окончании процесса сканирования и исправления приложений ошибка должна исчезнуть.

Второй метод: использование «донорской» машины

Это чуть более сложная операция. Вы должны найти работающую машину с такой же версией и такой же разрядностью операционной системы, как и у вас, скачать с неё на «флешку» файл kernelbase.dll и перенести в нужную папку на своём компьютере.

  1. Откройте в меню «Пуск» раздел «Компьютер», щёлкните на вкладке «Свойства системы».
  2. Прочтите внимательно, какая версия Windows и Service Pack установлена на вашей машине, а также какая разрядность ОС используется.

Информация об операционной системе Windows

  1. Найдите машину с точно такими же параметрами установленной операционной системы.
  2. Откройте на этой машине папку C:\Windows\System32 и найдите файл kernelbase.dll. Скопируйте этот файл на «флешку» или внешний диск.
  3. Перенесите файл на «флешке» на свою машину и скопируйте в каталог C:\Windows\System32.
  4. Запустите командную строку от имени администратора (см. выше).
  5. Выполните в командной строке следующую команду:

regsvr32 C:\windows\system32\kernelbase.dll

Ввод команды regsvr32

Этот шаг зарегистрирует в системе перенесённый вами файл. После регистрации файла ошибка должна быть устранена.

Другие способы

Чтобы избежать ошибки appcrash, вы можете восстановить вашу версию Windows из бэкапа, выполнить принудительное обновление системы или скачать нужную версию файла kernelbase.dll из доверенных источников в сети Интернет.

Перед манипуляциями с файлом kernelbase, а также после успешной переустановки библиотеки вам необходимо выполнить проверку вашей операционной системы на вирусы, а также по возможности сделать бэкап всех ключевых данных, хранящихся на вашем компьютере.

Мы надеемся, что эта краткая инструкция будет вам полезной, если вы всё же встретитесь с системной ошибкой файла kernelbase.dll и захотите устранить её самостоятельно. Если у вас остались вопросы, пожалуйста, пишите нам на support@handybackup.ru

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