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jillk2
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Product: Office Jet pro x551dw
Was able to release the stuck print heads by watching your video, then did the reset by taking the cartidges out and unplugging/ replugging and replacing cartridges but STILL getting this error code saying the print head is missing or not detected or incorrectly installed.
What’s left to do?
These print heads have literally been catching since I bought the thing, and now the final straw.
1 ACCEPTED SOLUTION
07-27-2022
12:43 PM
HP Recommended
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Hello Community,
During a print job, the printer stops feeding pages, and a Paper Jam error message displays on the printer control panel.
This document contains several troubleshooting methods for clearing a paper jam.
Agatha
I work on behalf of HP
Was this reply helpful?
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5 REPLIES 5
03-22-2017
08:21 PM
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Hi,
Thank you for your query to HP forum. I will try my best to help you.
I am sorry to hear your problem.
This is likely a print head defect and you would need to have it replaced. Please call the service center in your country.
Hope it helps.
Click on the «Thumbs up»button on the bottom to say «Thanks»
Please mark the post that solves your problem as «Accepted Solution»
(Although I am employed by HP, I am speaking for myself and not for HP)
1 person found this reply helpful
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wp123
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03-23-2017
12:20 AM
— edited
03-23-2017
12:20 AM
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Hi Jillk2
If you keep seening this error, the print bar may need to be replaced.This is a hardware fault on the print bar.
________________________________________________________
I am employed by HP …..(Although I am employed by HP, I am speaking for myself and not for HP)
Say «Thanks» by clicking the blue Kudos star in the post that helped you.
Was this reply helpful?
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jillk2
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yes, i’m afraid you are right.
the nearest facilty to fix it is 300 miles away. and as you know , it is heavy and hard to ship.
wish there more availability of service centers!
Was this reply helpful?
Yes
No
07-27-2022
12:43 PM
HP Recommended
- Mark as New
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Hello Community,
During a print job, the printer stops feeding pages, and a Paper Jam error message displays on the printer control panel.
This document contains several troubleshooting methods for clearing a paper jam.
Agatha
I work on behalf of HP
Was this reply helpful?
Yes
No
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on «Flag Post».
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
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† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href=»https://www8.hp.com/us/en/terms-of-use.html» class=»udrlinesmall»>Terms of Use</a> and <a href=»/t5/custom/page/page-id/hp.rulespage» class=»udrlinesmall»> Rules of Participation</a>.
Модераторы: KOT, Женька 116
icewind2004 » Ср окт 14, 2020 4:32 pm
попробуйте сделать сброс настроек с отключенным принтбаром
Механически отключить? Там три шлейфа.
«Все три рубануть ножницами?»
Боюсь в таком случае аппарат в позу встанет при самодиагностике, хотя принтбар и так в ошибке висит, ну покажет он ошибку InputOutput при отключенном ПГ, что это даст при сбросе настроек?
Покурю еще раз Service mode.
-
icewind2004
- Починил струйный принтер
-
- Персональный альбом
icewind2004 » Чт окт 15, 2020 11:45 am
отродье накуренной инженерной мысли
Так и запишем.
Вообще у аппарата пробег 1300стр всего лишь. По сути то он хорош, но только когда у него конкретное ТЗ и объемы работы есть. В случае простоя может случиться эпичный денежный дождь.
В общем я тоже думаю что башка у него в утиль.
-
icewind2004
- Починил струйный принтер
-
- Персональный альбом
Вернуться в Принтеры струйные
Кто сейчас на форуме
Сейчас этот форум просматривают: нет зарегистрированных пользователей и гости: 15
8 Replies
-
Just from Googling about, the 0xc6fd0013 is an issue with the ink system. Could he the print heads have they tried reseting them? Even some canned air could resolve this.
I’m not familiar with this printer but there’s usually diagnostic utilities on the printer itself. Have they tried going through the usual realignments and such?
Was this post helpful?
thumb_up
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-
I did find the searches before I posted here, I should have mentioned that. The canned air may be an option. I’m may try that when I go back over there Monday.
Was this post helpful?
thumb_up
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-
Brand Representative for HP
ghost chili
####
HP PageWide Pro 477dn Multifunction Printer (D3Q19A)Error 0xC6FDxx13 = Pen stuck, cold
Where pen refers to ink cartridge.PageWide
Pro 352/377, 452/477, and 552/577 — Repair ManualPageWide
Pro 352/377, 452/477, and 552/577 — Troubleshooting ManualPossible resolution
Are you using HP genuine cartridges? Are they correct type? Are they installed
in correct slots? Do they sit properly?
If the cartridges are new, make sure all the protective tapes and covers have
been removed.
Use lint-free material to wipe the contacts on the ink cartridge.Ensure that the printbar flex cables are inserted correctly in the main PCA.
The main PCA could be defective although this is rare.
####
Was this post helpful?
thumb_up
thumb_down
-
Thank you for the suggestions. I will try them. I will also check to see if they are using HP cartridges.
Was this post helpful?
thumb_up
thumb_down
-
My suggestion is to lean hard on HP. This error code is related to a failure called printer bar delamination. At one point they were replacing units that were throwing this code, regardless of warranty status and proper persuasion will likely have favorable results.
Was this post helpful?
thumb_up
thumb_down
-
Brand Representative for HP
ghost chili
@Gregjones, you’re welcome. We look forward to your update. As @The.RepairTrooper indicated at one point, particularly for the first generation models, HP was replacing these units. Unfortunately, currently, if the units are out of warranty the Support Team has not been so generous.
Was this post helpful?
thumb_up
thumb_down
-
One other thing, in regards to the warranty checker, if the unit was never registered properly as sold, then the warranty date is based on date it left distribution so with proof of purchase you may still have warranty coverage. Have client produce POP to confirm warranty expiration. If only days in most cases HP is very flexible.
Was this post helpful?
thumb_up
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Printer was purchased August 2016…
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Перейти к контенту
I couldnt seem to find a Service Manual for the OJ Pro x476w either. This is typically the case for OfficeJet products but I was under the assumption that HP was going to release a service manual for the Pro X series since its more enterprise-like than the normal OJs.
I also do not seem to be able to view the normal user guide from HPs site at this time. My hope was to search through it for clues on how to complete the reseating of the printheads as there is usually a small maintnenance section included in the documentation.
Considering the nature of this problem and what I have heard from HP engineers the printhead array for this printer should have a lifespan that outlasts the printer. There is supposed to be enough printheads on the array to backup eachother in the case of failures that users arent supposed to notice the difference. Even through the printer is out of warranty HP might be interested in helping you with the print head array. I would give them a call and see if they can offer you any assistance.
Another idea would be to find a parts seller and ask them if they have a replacement printhead array for your printer. If they do then they might have some instructions on how to install it that you could use to reseat your current array. Googling around I wasnt able to find any replacement parts online so this might be a good reason to call HP and ask for suggestions on where to find replacement parts.
Experts are not HP Employees. Experts are advanced users, administrators, technicians, engineers or business partners who volunteer their time to answer community questions.
Please mark anything that is helpful with a Kudo.
When you are done troubleshooting, please mark one of the responses as the Solution.
This feedback enhances the community by helping future readers choose between multiple similar responses.
I couldnt seem to find a Service Manual for the OJ Pro x476w either. This is typically the case for OfficeJet products but I was under the assumption that HP was going to release a service manual for the Pro X series since its more enterprise-like than the normal OJs.
I also do not seem to be able to view the normal user guide from HPs site at this time. My hope was to search through it for clues on how to complete the reseating of the printheads as there is usually a small maintnenance section included in the documentation.
Considering the nature of this problem and what I have heard from HP engineers the printhead array for this printer should have a lifespan that outlasts the printer. There is supposed to be enough printheads on the array to backup eachother in the case of failures that users arent supposed to notice the difference. Even through the printer is out of warranty HP might be interested in helping you with the print head array. I would give them a call and see if they can offer you any assistance.
Another idea would be to find a parts seller and ask them if they have a replacement printhead array for your printer. If they do then they might have some instructions on how to install it that you could use to reseat your current array. Googling around I wasnt able to find any replacement parts online so this might be a good reason to call HP and ask for suggestions on where to find replacement parts.
Experts are not HP Employees. Experts are advanced users, administrators, technicians, engineers or business partners who volunteer their time to answer community questions.
Please mark anything that is helpful with a Kudo.
When you are done troubleshooting, please mark one of the responses as the Solution.
This feedback enhances the community by helping future readers choose between multiple similar responses.
Модераторы: KOT, Женька 116
icewind2004 » Ср окт 14, 2020 4:32 pm
попробуйте сделать сброс настроек с отключенным принтбаром
Механически отключить? Там три шлейфа.
«Все три рубануть ножницами?»
Боюсь в таком случае аппарат в позу встанет при самодиагностике, хотя принтбар и так в ошибке висит, ну покажет он ошибку InputOutput при отключенном ПГ, что это даст при сбросе настроек?
Покурю еще раз Service mode.
-
icewind2004
- Починил струйный принтер
-
- Персональный альбом
icewind2004 » Чт окт 15, 2020 11:45 am
отродье накуренной инженерной мысли
Так и запишем.
Вообще у аппарата пробег 1300стр всего лишь. По сути то он хорош, но только когда у него конкретное ТЗ и объемы работы есть. В случае простоя может случиться эпичный денежный дождь.
В общем я тоже думаю что башка у него в утиль.
-
icewind2004
- Починил струйный принтер
-
- Персональный альбом
Вернуться в Принтеры струйные
Кто сейчас на форуме
Сейчас этот форум просматривают: нет зарегистрированных пользователей и гости: 24
I couldnt seem to find a Service Manual for the OJ Pro x476w either. This is typically the case for OfficeJet products but I was under the assumption that HP was going to release a service manual for the Pro X series since its more enterprise-like than the normal OJs.
I also do not seem to be able to view the normal user guide from HPs site at this time. My hope was to search through it for clues on how to complete the reseating of the printheads as there is usually a small maintnenance section included in the documentation.
Considering the nature of this problem and what I have heard from HP engineers the printhead array for this printer should have a lifespan that outlasts the printer. There is supposed to be enough printheads on the array to backup eachother in the case of failures that users arent supposed to notice the difference. Even through the printer is out of warranty HP might be interested in helping you with the print head array. I would give them a call and see if they can offer you any assistance.
Another idea would be to find a parts seller and ask them if they have a replacement printhead array for your printer. If they do then they might have some instructions on how to install it that you could use to reseat your current array. Googling around I wasnt able to find any replacement parts online so this might be a good reason to call HP and ask for suggestions on where to find replacement parts.
Experts are not HP Employees. Experts are advanced users, administrators, technicians, engineers or business partners who volunteer their time to answer community questions.
Please mark anything that is helpful with a Kudo.
When you are done troubleshooting, please mark one of the responses as the Solution.
This feedback enhances the community by helping future readers choose between multiple similar responses.
8 Replies
-
Just from Googling about, the 0xc6fd0013 is an issue with the ink system. Could he the print heads have they tried reseting them? Even some canned air could resolve this.
I’m not familiar with this printer but there’s usually diagnostic utilities on the printer itself. Have they tried going through the usual realignments and such?
Was this post helpful?
thumb_up
thumb_down
-
I did find the searches before I posted here, I should have mentioned that. The canned air may be an option. I’m may try that when I go back over there Monday.
Was this post helpful?
thumb_up
thumb_down
-
Brand Representative for HP
ghost chili
####
HP PageWide Pro 477dn Multifunction Printer (D3Q19A)Error 0xC6FDxx13 = Pen stuck, cold
Where pen refers to ink cartridge.PageWide
Pro 352/377, 452/477, and 552/577 — Repair ManualPageWide
Pro 352/377, 452/477, and 552/577 — Troubleshooting ManualPossible resolution
Are you using HP genuine cartridges? Are they correct type? Are they installed
in correct slots? Do they sit properly?
If the cartridges are new, make sure all the protective tapes and covers have
been removed.
Use lint-free material to wipe the contacts on the ink cartridge.Ensure that the printbar flex cables are inserted correctly in the main PCA.
The main PCA could be defective although this is rare.
####
Was this post helpful?
thumb_up
thumb_down
-
Thank you for the suggestions. I will try them. I will also check to see if they are using HP cartridges.
Was this post helpful?
thumb_up
thumb_down
-
My suggestion is to lean hard on HP. This error code is related to a failure called printer bar delamination. At one point they were replacing units that were throwing this code, regardless of warranty status and proper persuasion will likely have favorable results.
Was this post helpful?
thumb_up
thumb_down
-
Brand Representative for HP
ghost chili
@Gregjones, you’re welcome. We look forward to your update. As @The.RepairTrooper indicated at one point, particularly for the first generation models, HP was replacing these units. Unfortunately, currently, if the units are out of warranty the Support Team has not been so generous.
Was this post helpful?
thumb_up
thumb_down
-
One other thing, in regards to the warranty checker, if the unit was never registered properly as sold, then the warranty date is based on date it left distribution so with proof of purchase you may still have warranty coverage. Have client produce POP to confirm warranty expiration. If only days in most cases HP is very flexible.
Was this post helpful?
thumb_up
thumb_down
-
Printer was purchased August 2016…
Was this post helpful?
thumb_up
thumb_down
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jillk2
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11:51 AM
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Product: Office Jet pro x551dw
Was able to release the stuck print heads by watching your video, then did the reset by taking the cartidges out and unplugging/ replugging and replacing cartridges but STILL getting this error code saying the print head is missing or not detected or incorrectly installed.
What’s left to do?
These print heads have literally been catching since I bought the thing, and now the final straw.
1 ACCEPTED SOLUTION
07-27-2022
12:43 PM
HP Recommended
- Mark as New
- Bookmark
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Hello Community,
During a print job, the printer stops feeding pages, and a Paper Jam error message displays on the printer control panel.
This document contains several troubleshooting methods for clearing a paper jam.
Agatha
I work on behalf of HP
Was this reply helpful?
Yes
No
5 REPLIES 5
03-22-2017
08:21 PM
HP Recommended
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Hi,
Thank you for your query to HP forum. I will try my best to help you.
I am sorry to hear your problem.
This is likely a print head defect and you would need to have it replaced. Please call the service center in your country.
Hope it helps.
Click on the «Thumbs up»button on the bottom to say «Thanks»
Please mark the post that solves your problem as «Accepted Solution»
(Although I am employed by HP, I am speaking for myself and not for HP)
1 person found this reply helpful
Was this reply helpful?
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wp123
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03-23-2017
12:20 AM
— edited
03-23-2017
12:20 AM
HP Recommended
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Hi Jillk2
If you keep seening this error, the print bar may need to be replaced.This is a hardware fault on the print bar.
________________________________________________________
I am employed by HP …..(Although I am employed by HP, I am speaking for myself and not for HP)
Say «Thanks» by clicking the blue Kudos star in the post that helped you.
Was this reply helpful?
Yes
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jillk2
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yes, i’m afraid you are right.
the nearest facilty to fix it is 300 miles away. and as you know , it is heavy and hard to ship.
wish there more availability of service centers!
Was this reply helpful?
Yes
No
07-27-2022
12:43 PM
HP Recommended
- Mark as New
- Bookmark
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- Flag Post
Hello Community,
During a print job, the printer stops feeding pages, and a Paper Jam error message displays on the printer control panel.
This document contains several troubleshooting methods for clearing a paper jam.
Agatha
I work on behalf of HP
Was this reply helpful?
Yes
No
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on «Flag Post».
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
-
English
Open Menu
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href=»https://www8.hp.com/us/en/terms-of-use.html» class=»udrlinesmall»>Terms of Use</a> and <a href=»/t5/custom/page/page-id/hp.rulespage» class=»udrlinesmall»> Rules of Participation</a>.
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jillk2
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11-21-2016
11:51 AM
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Product: Office Jet pro x551dw
Was able to release the stuck print heads by watching your video, then did the reset by taking the cartidges out and unplugging/ replugging and replacing cartridges but STILL getting this error code saying the print head is missing or not detected or incorrectly installed.
What’s left to do?
These print heads have literally been catching since I bought the thing, and now the final straw.
1 ACCEPTED SOLUTION
07-27-2022
12:43 PM
HP Recommended
- Mark as New
- Bookmark
- Subscribe
- Permalink
- Flag Post
Hello Community,
During a print job, the printer stops feeding pages, and a Paper Jam error message displays on the printer control panel.
This document contains several troubleshooting methods for clearing a paper jam.
Agatha
I work on behalf of HP
Was this reply helpful?
Yes
No
5 REPLIES 5
03-22-2017
08:21 PM
HP Recommended
- Mark as New
- Bookmark
- Subscribe
- Permalink
- Flag Post
Hi,
Thank you for your query to HP forum. I will try my best to help you.
I am sorry to hear your problem.
This is likely a print head defect and you would need to have it replaced. Please call the service center in your country.
Hope it helps.
Click on the «Thumbs up»button on the bottom to say «Thanks»
Please mark the post that solves your problem as «Accepted Solution»
(Although I am employed by HP, I am speaking for myself and not for HP)
1 person found this reply helpful
Was this reply helpful?
Yes
No
wp123
8
1
0
19,417
Level 1
Was this reply helpful?
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03-23-2017
12:20 AM
— edited
03-23-2017
12:20 AM
HP Recommended
- Mark as New
- Bookmark
- Subscribe
- Permalink
- Flag Post
Hi Jillk2
If you keep seening this error, the print bar may need to be replaced.This is a hardware fault on the print bar.
________________________________________________________
I am employed by HP …..(Although I am employed by HP, I am speaking for myself and not for HP)
Say «Thanks» by clicking the blue Kudos star in the post that helped you.
Was this reply helpful?
Yes
No
jillk2
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yes, i’m afraid you are right.
the nearest facilty to fix it is 300 miles away. and as you know , it is heavy and hard to ship.
wish there more availability of service centers!
Was this reply helpful?
Yes
No
07-27-2022
12:43 PM
HP Recommended
- Mark as New
- Bookmark
- Subscribe
- Permalink
- Flag Post
Hello Community,
During a print job, the printer stops feeding pages, and a Paper Jam error message displays on the printer control panel.
This document contains several troubleshooting methods for clearing a paper jam.
Agatha
I work on behalf of HP
Was this reply helpful?
Yes
No
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on «Flag Post».
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
-
English
Open Menu
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href=»https://www8.hp.com/us/en/terms-of-use.html» class=»udrlinesmall»>Terms of Use</a> and <a href=»/t5/custom/page/page-id/hp.rulespage» class=»udrlinesmall»> Rules of Participation</a>.
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09-09-2020
#1
Senior Tech
100+ Posts
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- 0
Hp pagewide pro 477-code:0xc6fd0013
Dear All,
We are getting an error code in HP Pagewide 477 «0xc6fd0013» and black color is missing.
Tried to run head cleaning level 1 & level 2.Tried cleaning the print bar manualy by opening the side door.
Still same.Kindly advice any possible solution for this issue.
Thanks in advance.
-
09-09-2020
#2
Re: Hp pagewide pro 477-code:0xc6fd0013
Hi there!
Try running the level2 (level 1isn�t good for this issue!) 2 -6 times and look if black is coming back. If not you can forget the machine. I�ve «burried» 6 of this machines in 1 year.
Greetings…
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