Issue
In Lightroom, after you upgrade to Windows 10 you get the error ‘Unexpected error opening catalog’ when you try to open a catalog.
Solutions
Solution 1: Install the Microsoft Visual C++ Redistributable 2012
- For instructions, see: Error in MSVCR110.dll opening apps in Windows 10
Solution 2: Run Lightroom as an Administrator.
- Open the Program Files/Adobe/Adobe Lightroom folder.
- Right-click on the Lightroom.exe file.
- Choose Run as administrator.
Solution 3: Change the permissions on your catalog’s folder.
- Select the folder your catalog is in. By default, this is your Pictures/Lightroom folder.
- Right-click on that folder.
- Choose Properties > Security > Edit.
- Select your user name in the Group or user names section. and click Full Control under Permissions.
- Click Apply, then click OK out of all the dialog boxes.
I have had this problem since before Christmas when MS upgraded Windows again.
I have followed the instructions on the support page for this problem
Solutions
Solution 1: Install the Microsoft Visual C++ Redistributable 2012
- For instructions, see: Error in MSVCR110.dll opening apps in Windows 10
Solution 2: Run Lightroom as an Administrator.
- Open the Program Files/Adobe/Adobe Lightroom folder.
- Right-click on the Lightroom.exe file.
- Choose Run as administrator.
Solution 3: Change the permissions on your catalog’s folder.
- Select the folder your catalog is in. By default, this is your Pictures/Lightroom folder.
- Right-click on that folder.
- Choose Properties > Security > Edit.
- Select your user name in the Group or user names section. and click Full Control under Permissions.
- Click Apply, then click OK out of all the dialog boxes.
but still get the same result:-
I have tried choosing a backup catalog to see if that would get me going but it does not seem to want to take the old file names and load any of them up.
Anyone any suggestions?
Regards
Steve
Skip to content
Situation: The client receive this error message when he opens Lightroom 2019 on Windows 10: “Unexpected error opening catalog”.
Troubleshooting: 1: Repair the Microsoft Visual C++ Redistributable 2012. After upgrading to Windows 10, Adobe Creative Cloud applications, such as Photoshop and Lightroom has this error: The program can’t start because MSVCR110.dll is missing from your computer. Try reinstalling the program to fix this problem.
2. It could be the permissions issue. Try to run it as administrator. Or make sue the Lightroom folders are not ready only.
3. I had my back-up programme backing up LR at the time so paused the back-up and then LR opened normally. Hope that helps.
4. It could be Windows Defender Security Center issue.
- Go to Windows Defender Security Center
- Then go to Virus & threat protection settings
- Then select “Allow an app through Controlled folder access” under “Controlled folder access” section
- Then select “plus sign” next to “Add an allowed app”
- Then locate your Lightroom EXE file. Mine was located at the following path, but it may differ on your computer. C:\Program Files\Adobe\Adobe Lightroom\lightroom.exe . After you’ve selected the file, double click on it, highlight it and click enter, or hit open with the filename highlighted.
Once I did that, I was finally able to successfully open Lightroom once again. What is a real shame is that Windows Defender allows us to lock down our computers (which is fantastic), but doesn’t provide proper errors when programs encounter errors because of this lockdown. That’s really unfortunate because I’ve encountered similar errors with other programs. It can be really frustrating because I really want my computer to go back to how it used to be without these problems (especially as more time passes since I set up Defender to better protect my computer from intrusions), however I know it is better to have it setup this way. Just wish Defender provided better errors when programs encountered the new rule I setup with Windows Defender.
5. Turn off Controlled folder Access.
1) Open Windows Settings.
2) Click Virus & threat protection.
3) Click Manage Settings under Virus & threat protection settings.
4) Click Manage Controlled folder access.
5) Turn Controlleld folder access off.
6) Close the Virus & threat protection and restart Lightroom for a test.
Bob Lin
Bob Lin, Chicagotech-MVP, MCSE & CNE
Data recovery, Windows OS Recovery, Networking, and Computer Troubleshooting on
http://www.ChicagoTech.net
How to Install and Configure Windows, VMware, Virtualization and Cisco on
http://www.HowToNetworking.com
View all posts by Bob Lin
-
Welcome to the Lightroom Queen Forums! We’re a friendly bunch, so please feel free to register and join in the conversation. If you’re not familiar with forums, you’ll find step by step instructions on how to post your first thread under Help at the bottom of the page. You’re also welcome to download our free Lightroom Quick Start eBooks and explore our other FAQ resources.
-
Stop struggling with Lightroom! There’s no need to spend hours hunting for the answers to your Lightroom 6 questions. All the information you need is in Adobe Lightroom 6 — The Missing FAQ!To help you get started, there’s a series of easy tutorials to guide you through a simple workflow. As you grow in confidence, the book switches to a conversational FAQ format, so you can quickly find answers to advanced questions. When you upgrade to subscription, there’s also a Lightroom Classic version available.
-
17 August 2023 It’s Lightroom update time again! See What’s New in Lightroom Classic 12.5 & Cloud Service (August 2023)? for all the update news. This release contains a fix for the Edit In… Photoshop issues as well as support for the new Sony A6700 camera.
Stop struggling with Lightroom! There’s no need to spend hours hunting for the answers to your Lightroom 6 questions. All the information you need is in Adobe Lightroom 6 — The Missing FAQ!-
Thread starter
M Wot
-
Start date
- Status
- Not open for further replies.
-
#1
I have a problem too, as of this week. After updating Mac OS X to 10.13.2 (High Sierra) as advised for security reasons, my LR 6.14 will no longer even load.
The error says;
«Unexpected error opening catalog.»
«The catalog could not be opened due to an unexpected error»
I have searched for solutions, but with no joy.
Any ideas would be gratefully received.
Mike
-
#2
What OS release were you running before Mike? I’m guessing some kind of file permissions error, if the OS upgrade is the only thing that changed.
-
#3
It was still High Sierra, but I think 10.13.1. It won’t open (older) LR5 catalogs that are still in the LR folder either. Do you mean file permissions of the Catalog?
Thanks, Mike.
-
#4
It was still High Sierra, but I think 10.13.1. It won’t open (older) LR5 catalogs that are still in the LR folder either. Do you mean file permissions of the Catalog?
Or the folder or parent folders containing the LR5 catalogs too. Where (full path) are these catalog files located and the path to the LR6.14 executable.
-
#5
Not sure I understand all this. The catalogs are all in Mac HD > Users > mikes > Pictures > Lightroom. Within this folder is a Catalog (ircat) for LR3, LR4 LR which is all the versions I have had.
The last one is only called Lightroom, but I guess is LR6. For each of these there is also a Previews (irdata) file too, plus the ‘Backups’ folder. My last backup was 9th Jan 2018, which was just before updating the OS.
The program itself is in the application folder.
Hope this is helpful, not being able to even load the program is very frustrating.
thanks again, Mike
-
#6
The LR6 App is in a folder inside the Applications folder.
I want you to run the GetInfo function on the Folder containing the LR App executable, and the folder «Mac HD > Users > mikes > Pictures > Lightroom» And Post Screen shots of the Sharing & permissions section of each. Also, how much free space does GetInfo show for «Macintosh HD»?
-
#7
If I have understood you right, the two image files should show what you want. Free space is 873 GB.
Hope they are OK as PNGs.
thanks, Mike
-
#8
None of the information that you provided gives me any indication of the problem. It does not seem to be a permissions problem. And you have sufficient free space for LR to create all of the temporary files that it needs.
Let’s try this and see how far you get when creating a new empty catalog: If you invoke LR using a LR icon in the Dock, Hold down the {Optn} key while clicking on LR. This will open a «Select Catalog» dialog with a button at the bottom that is labeled {Create a New Catalog}. Click on that to open a new empty catalog and report back here whether you are successful.
Last edited:
-
#9
Just gives the same error I am afraid.
-
#10
Just gives the same error I am afraid.
Did you even get the “Select Catalog “dialog? Can you post a screen shot of the exact error message?
-
#11
No, afraid not. The error looks like this;
-
#12
Looks like you did not hold the Option (Alt) key while launching Lightroom, as Cletus instructed.
If you get this dialog, click ‘Choose a Different Catalog’ and then at the bottom of the next dialog choose to create a new catalog.
-
#13
Johan’s assessment is correct. LR can be opened with NO catalog either as I instructed or by clicking on the {Choose a Different Catalog} button and selecting {Create New…}
-
#14
In the fourth try at opening with the Option Key, I did get the dialogue box you said, I created a new catalogue, and named it. However, I then got the same error message for this too.
-
#15
In the fourth try at opening with the Option Key, I did get the dialogue box you said, I created a new catalogue, and named it. However, I then got the same error message for this too.
Baffling!!! OK, next step is to remove or rename your LR preferences file «/Users/[UserID]/Library/Preferences/com.adobe.Lightroom6.plist». This will force LR to create a new LR6 plist file on start up. (The files are named different from each LR version it would be «com.adobe.LightroomClassicCC7.plist» if you were running LR Classic (subscription))
If after creating a new clean preferences file you are still unable to open the new empty catalog file, then please uninstall LR6.14 and reinstall. and hope that we have succeeded.
-
#16
The Library folder is actually in the Macintosh HD root folder, not within Users, which is also there. Within this Library folder is a Preferences folder, but the only adobe ones are for reader and acrobat. There isn’t one for LR.
However, I can find a file called com.adobe.agsservice.plist in HD>Applications>Utilities>Adobe Application Manager>AdobeGCClient>customhook
Thanks for your perseverance.
-
#18
OK thanks Johan, found the correct library folder (was hidden) and the plist for LR6. Didn’t remove it, put it elsewhere. Same error, though when trying to select another catalogue, I can see the LR6 one is not now in the list with the LR3 and LR5 ones. However, trying to create a new catalogue doesn’t work either. Interestingly, I have to name it, but it actually creates a folder with this name. However, starting LR6 gives same error.
If I do end up having to uninstall and then reinstall LR6 am I right in thinking it will have to build a new catalog?
-
#19
If I do end up having to uninstall and then reinstall LR6 am I right in thinking it will have to build a new catalog?
No. Uninstalling and reinstalling Lightroom does not affect the catalog(s).
-
#20
Just to let you kind folks who helped me here, I ended up un-installing, and then re-installing LR, to the basic LR6, and then updating to 6.14.
So far so good, and the cat appeared again.
Thanks again, Mike.
-
#21
So far so good, and the cat appeared again.
Schrödinger’s?
-
#23
Very amusing Gents. Luckily the Cat’s Mother has disappeared too.
-
#24
Very amusing Gents. Luckily the Cat’s Mother has disappeared too.
Hey, I am having the same issue as you had in this original post. Was the solution to simply uninstall Lr and re-install? Hoping to resolve this ASAP!
-
#25
Hey, I am having the same issue as you had in this original post. Was the solution to simply uninstall Lr and re-install? Hoping to resolve this ASAP!
Probably not. Can you open a new empty catalog (see above). A lot depends on the LR version and the OS. The OP updated to LR 6.14 which was probably the step that solved the catalog problem.
What version is your OS and What version of LR are you running?
- Status
- Not open for further replies.
Доброго времени суток, дорогие читатели. Не многие пользователи знают, но Adobe Lightroom использует для хранения данных каталог. В этой статье мы подробнее расскажем, что это такое, а также расскажем, как его восстановить, в случае каких-либо неполадок.
Что такое каталог в Adobe Lightroom
Начнем с того, что познакомим вас с самим определением каталога. Говоря простыми словами и не вдаваясь в подробности, каталог – это собственная база данных программы, в которой будут храниться уже готовые превью. Данный файл имеет разрешение «.Ircat». Вместе с этим файлом будет храниться еще одна папка с аналогичным разрешением. Именно в ней и будут храниться все сгенерированные превью.
Если неполадки возникли с папкой, в котором хранятся превью – не страшно. Имея доступ к каталогу, вы всегда сможете их восстановить. А вот если забагал каталог – то это уже серьезная проблема. Не зря Adobe Lightroom постоянно подсказывает вам о том, что вам нужно делать бэкап каталога (тог самого, в формате Ircat).
Что касается непосредственно каталога, то забагать он может по разным причинам. Чаще всего причиной тому служит повреждение файлов на флешке, либо же ошибки в работе пользователя. Реже каталог может перестать открываться из-за сбоев в работе самой программы, либо же из-за сбоя в Windows. Именно поэтому опытные профессионалы рекомендуют постоянно делать резервные копии данных.
Однако, если копии у вас нет, а сбой произошел, то и в этом случае есть выход.
Как восстановить каталог
Как мы уже сказали выше, каталог в Lightroom – это своеобразная база данных, имеющая формат SQL. Соответственно, его можно будет открыть с помощью программы, способной обрабатывать этот формат. Сделать это можно по следующей ссылке: https://www.sqlite.org/download.html.
Обратите внимание, что все файлы, предоставленные в списке, имеются в 2 вариациях: для 64 или для 32 разрядного Windows. Вам нужно будет скачать 4 файла, после чего положить их в новую, созданную вами, папку: sqldiff.exe, sqlite3.def, sqlite3.dll, sqlite3.exe, sqlite3_analyzer.exe.
В эту же папку положите файл с расширением «.ircat», который является поврежденным и который у вас не получается открыть в Lightroom.
Далее вам нужно будет в этой папке создать текстовый документ. В нем пропишите следующие значения:
echo .dump | sqlite3 LR.lrcat > temp.sql
sqlite3 -init temp.sql LRnew.lrcat
Примечательно, что вместо «LR.lrcat» вы должны поставить название файла, который нужно восстановить, а «LRnew.lrcat» – это название уже нового каталога.
Обратите внимание, что данный текстовый документ у вас в формате «txt». Вам же нужно изменить его на «.bat». Этот файл вы должны будете поместить в Lightroom, после чего каталог сможет его открыть.
На этом наша статья подходит к концу, всем удачи и до новых встреч.