Trine 2 ошибка 262147

This page contains workarounds and information about Online Multiplayer errors and issues that might occur in the Trine games on PC, but there is a small section for 🎮 Consoles included as well. The games all this info applies to are listed below.

• Trine Enchanted Edition
• Trine 2
• Trine 3: The Artifacts of Power

Parts of these instructions also apply to Trine 4: The Nightmare Prince and Nine Parchments – the biggest difference is the error codes, which are slightly different in Trine 4 and Nine Parchments in comparison to Trine 1-3. There is also a separate section for Trine 4 as well.

If you have any questions, please email us at the following address. However, please note that we recommend going through this page first, especially the Help section. 🙂

General Information

Trine games 1-3 support cross-platform multiplayer between Windows, Mac and Linux. However, note that some, usually just older, versions might not work together.

The Online Multiplayer works very well for the most part as most players never encounter any problems, but unfortunately some players have trouble with online matches. Usually the issues are related to connecting to other players. Sometimes the game will output an error code when it can, which might explain why the problem occurred. You can see the explanations for error codes below.

Please note that one reason for errors can be as simple as the servers might be under heavy load at the moment. That’s why it’s advised to try a few times at least and maybe at different times during the day. If the error codes are always different, it might indicate that the problem isn’t permanent, and that you’ll get through after enough tries.

If this guide doesn’t help you with your problem, remember to check the Further Help title for how to report the issue, so we can help you efficiently!

Error Codes

Below are error codes that might show up in-game and their explanations.

0 = NetErrorUnknown
// Unexpected disconnection2 = NetErrorJoinLobbyAborted
// User cancelled connection attempt3 = ConnectFailReasonNotOnline
// Not connected to master server4 = NetErrorNoResponseFromHost
// No reply received in 30s6 = NetErrorConnectionRejected, NetErrorNoResponseFromServer
// Connection was lost8 = NetErrorConnectionLost
// Connection was lost9 = NetErrorConnectionSyncDataTimeOut
// Sync data was not received in 30s (slow connection)10 = NetErrorConnectingToMasterFailed
// Cannot connect to master server65539 = ConnectFailReasonFull
// Game is full65541 = NetErrorConnectionRejected, ResponseRejectedFull
// Game is full65543 = NetErrorConnectionRejectedByServer, ServerFull
// Game is full131075 = ConnectFailReasonRejected
// Rejected by peer131077 = NetErrorConnectionRejected, ResponseRejectedBadPassword
// Invalid password131079 = NetErrorConnectionRejectedByServer, BadVersion
// Incompatible version196611 = ConnectFailReasonInvalidTarget
// No such peer196613 = NetErrorConnectionRejected, ResponseRejected
// No longer hosting a game196615 = NetErrorConnectionRejectedByServer, BadRequest
// Incompatible version262147 = ConnectFailReasonTimeOut
// Connecting took too long262151 = NetErrorConnectionRejectedByServer, TimeOut
// Join attempt timed out327683 = ConnectFailReasonDeleted
// Disconnected from master server393223 = NetErrorConnectionRejectedByServer, KickedOut
// Kicked out by server

Help

This section covers possible workarounds. Please read through them carefully! If none of them helps, please head to the Further Help section to know what’s the best way to contact us for further assistance.

How to Start Solving the Problem?

Please first check that you don’t have an antivirus or some other security program that is blocking the game. To avoid this, we recommend add the game you’re having trouble with to your security program’s exceptions.

If that doesn’t help, please also try playing online at a different time. This is worth a try in case your connection is loaded by programs that are not in your control. Do make sure you close all downloads on your own computer(s) as well just in case.

On Windows, starting the game as administrator has helped many players, so it’s definitely recommended. You can do this simply by going to the game’s installation folder and right-clicking the game’s executable (trine1_32bit.exe, trine2_32bit.exe or trine3_64bit.exe) and choosing Run As Administrator. Note that there are two executables for Trine 3 – you can try both or choose the one that corresponds to your operating system version.

Another Windows-related workaround is to go to the following folder. You can just paste it to Windows Explorer or search for it with Windows+R.

%AppData%

In AppData, choose the game’s folder, and delete the options.txt file. After this open the game normally. This will force the game to reset its settings, which has often helped.

If these steps don’t resolve the issue, take a look at the other titles on this page.

Private and Public Games

There have been reports that Private games have more issues than Public ones. So if you’re having problems with Private games, please also try a Public one and see if it has the same issues.

Unfortunately we don’t know why this happens, but we hope you can play Public games if the Private ones don’t work as well.

Private Games with a Password

Even if you are invited by your friend on Steam, you sometimes may get a Bad Password pop-up. If this happens, go to the Multiplayer / Join Online Game menu, and join the Private game manually. This has been patched already, but in case it still happens, joining manually should do the trick. When joining the game, first enter the password at the bottom of the screen, and then click on the server to join.

Try an Older Version

There might be older versions available for your game from Steam. Note that your friends must use the same version to play together with you, and that this might mess up your save files.

If this sounds okay, here’s how you can check if there are any other versions available and how to download them:

Go to your Steam Library and right-click the game. Select Properties → Betas → click the dropdown menu and choose one of the builds from the list → close Properties.

If Steam doesn’t start the download automatically, verify the game’s cache from Steam by right-clicking the game again in your Steam Library and go to Properties → Local Files → Verify integrity of game cache.

Hamachi

We have gotten many reports about issues with Trine games and this problem, so if you are experiencing issues with Online Multiplayer and are using Hamachi, we recommend closing Hamachi and disabling its virtual Hamachi network card before trying the game again.

Note that also other programs that create a LAN-like network can interfere with the games, so it’s recommended to close them as well.

Open Correct Ports

This refers to the UDP ports from your router. There are many guides for how to forward the ports online, but if you’re unsure please contact your Internet service provider. You can ask them for help, or search online for methods to actually check if the ports are open or not.

Trine games use the UDP ports from 27300 to 27315, but you can change the range from the game’s options.txt file. See the instructions below for how to find this file.

▸ Location of options.txt

On Windows, the files are in %AppData%. It’s normally a hidden folder, but you can find it by copy-pasting the name to Windows Explorer or by using Windows+R to search for it. After finding the folder, locate the correct game folder (Trine1, Trine2, Trine3, Trine4) and open it. The options.txt file is in the game’s folder.

On Mac the folders are in the ~/Library/ folder.

On Linux the options.txt file is located in the HOME directory under .frozenbyte.

🎮Consoles

Some of the general information, such as the recommendation to try both Private and Public games, goes for consoles as well. However, you can’t change as many settings in the console versions, and because of this we recommend looking at the console’s network options, and also contacting your Internet service provider if you’re using for further assistance.

It might seem strange, but it’s very important to adjust your router to fit your console. Especially PlayStation 4 might need some adjustments from your Internet service provider. There might also be online guides to improve your console’s connection, but it’s usually easier to ask your Internet service provider directly.

Also, as a final tip, we recommend using a wired connection instead of a wireless one if at all possible.

If nothing on this site seems to help, just email us with the following information and we’ll be happy to help you! Remember to also mention if you’re having issues connecting to a one specific friend, or if the problem exists with all online matches.

• The title of the game
  Which Trine game are you trying to play?
• Your platform
  Which console are you trying to play on?
• Description of the problem
  When and how often is the issue occurring? Did you see any error messages or error codes?
• Your location
  The country and the city you’re located in. What region is your console registered at?
• Your Internet service provider and connection speed
  This information together with your location might reveal what kind of quality can be expected.

After getting the info, email it to us at the following address. If you’ve reported the problem elsewhere (for example on Discord, a forum, etc.), remember to mention it and possible include a link to the report so we know it’s you.

Further Help

If the above workarounds didn’t help, this section explains what kind of information we need to look into your case. However, do note that if you’re experienced with computers you could also try the 📡 LAN Only Option. When sending a report to us, we recommend including all of the information mentioned under “Important Information”, but it’s okay if you leave out information you couldn’t find.

Important Information

What kind of information we need to look into your case most efficiently. Try to include as many of them as you can. Note that if you’re having trouble connecting to or playing with a specific friend(s), we might need this info from them as well.

• The title of the game
  remember to mention which game(s) you’re trying to play
• List of possible error codes you may have received
  even if it’s just one
• Description of the problem
  including how often it happens and what exactly do you do when the issue shows up
• Your net log output
  instructions just a bit further below
• What game settings you are using?
  like your resolution, graphics detail level etc. You can also just take a picture from your launcher or the game’s Options or Settings screen.
• Your operating system and other computer information
  Computer information stands for system specifications, like your operating system, the amount of available RAM, your graphics card, and processor model. For help with this see here.
• Your location
  Just your country and city is enough.
• Your Internet service provider and connection speed
  This information together with your location might reveal what kind of quality can be expected.

After getting the info, email it to us to the following address. If you’ve reported the problem elsewhere (for example on Discord, a forum, etc.), remember to mention it and possible include a link to the report so we know it’s you.

How to Enable Multiplayer Logging?

Here’s how you can enable multiplayer netlogs, which can help us solve the issue. Note that you can also just paste them to a message or email instead of sending the file as an attachment.

In the game’s options.txt is a line:

setOption(networkModule, “NetLogEnabled”, false)

As you might have guessed, you just have to replace the value “false” to “true”. After doing this save the file, start the game, and try playing online. After your session you can find a log file under the log folder in the game’s installation folder. Please make sure that the log file you send us is the newest file, if there are multiple files in the folder.

If you don’t remember where the options.txt is, go to this part.

System Specifications

This section tells how to get information about your system. Usually the basic operating system, amount of RAM, graphics card and processor models are enough.

On Windows, one way to see your system specs is to use the DxDiag tool. Here’s how to access it:

• Search for the dxdiag.exe with the Windows Search tool
• Open dxdiag.exe
• Copy the information from there or save them with the button ”Save All Information…” and send us the .txt file

On Mac, press the Apple icon and choose the About This Mac option. Just taking a screenshot of that window is enough.

On Linux, please see help for your distro but here is a site that should help. Also mentioning your distro’s version number is very helpful.

📡 LAN Only Option

If nothing else works, you could try to play the game using the LAN only mode. Note that this is for more advanced users only, because if you’re not in the same network you also need to use a separate program to establish a LAN network, and we can’t guarantee the game will work with third party softwares. This setting will also prevent you from joining other people’s games in Trine.

If you’d still like to try this, have all of the participants connect to the same network, and change the following line in the game’s options.txt to match the following:

setOption(networkModule, “UseLANOnly”, true)

 You can just change the line back to “false” to disable this option later.

Please also note that if you edited the options.txt file earlier, it might be necessarily to reset it for the LAN only mode for it to work correctly. You can reset the options.txt simply by deleting it. A new file with default options will be created automatically when you launch the game again.

This section is for online multiplayer troubleshooting in Trine 4: The Nightmare Prince and Melody of Mystery if the Help section didn’t help.

Steam Privacy Settings

Check your Steam profile’s privacy settings. My Privacy Settings → My Profile → My Games should be set to Public or Friends only. We’ve heard from several players that having it set to Private has caused problems in online multiplayer.

Check All Updates

Check that you have all available game updates installed. The easiest way to do this is by checking what Build number you currently have by going to Main Menu → Options. There is small text at the bottom right corner of the screen that says what Version and Build number of the game you currently have. Note that if you want to play online multiplayer with friends, they also need to have the same Build number as you. You can check what the latest public Build number is here – just look for the latest patch update on the list.

If you suspect that you’re missing an update, verifying the game cache can help. On Steam, you can do this by right-clicking Trine 4 in your Steam library and going to Properties → Local Files → Verify Integrity of Game Files. On GOG, you can do this by clicking the game and selecting More → Manage → Verify.

Edit Network Settings

If nothing else helps, you can edit the game’s network settings in its options file. First, turn off the game and navigate to %AppData%. Find the Trine4 folder, open it, and open options.txt in a text editor.

Search for this line:

setOption(networkModule, “PreferCustomP2PChannels2”, false)

Edit the line and set “false” to “true”. Remember to save the file after this. If you’re playing with certain friends, note that they need to do this on their computers as well.

🎮 Trine 4 on Consoles

Checking for Updates

First, check that you have all game updates installed.

On Playstation 4, this can be done via Home screen → Notifications by checking that there any no pending updates for Trine 4.

On Nintendo Switch, go to the Home menu, select Trine 4’s game icon without starting the game. Then press the Plus or Minus button on your controller, select Software Update → Via the Internet.

On Xbox One, game updates should be automatic as long as you’re connected to the Internet.

Change Playstation NAT Type

Your Network Address Translation type, or NAT, affects online multiplayer. If you’re having problems connecting to online games, check your NAT type. This can be done by going to Settings → Network → Test Internet Connection. After the test it’ll show you your NAT Type. You need either Type 1 or Type 2. If your NAT type is 3, you need to change it. There are online guides for how to do this.

If you’re only having issues connecting with certain friends, it’s recommended that they do all these steps on their consoles as well. This is because we can’t tell if the issue is at your end or theirs.

Character Invisible on PS4

This issue occurs sometimes in online multiplayer games on Playstation 4. There are a couple of ways to fix it.

1. Try to Change Characters

Some players have managed to solve this issue by changing characters, which is possible starting from level 4 ”Craghill Moors”. There might also be a difference depending on if you play the game in classic or unlimited mode.

2. Try PlayStation’s Share Play

Note that you need only one copy of the game to do this.

3. Set MTU Number from 1500 to 1473

To do this, go to your Home screen and go to Settings → Network and select “Set Up Internet Connection”. Then, select your preferred method (Wifi/LAN), select “Custom”, and set up your IP Address Settings, DHCP Host Name, DNS settings as you normally would (automatically or manually). Select “Manual” when you get to MTU Settings and change the MTU to 1473. After this set up Proxy Server as you normally would.

Despite being an amazing game, considering the small scale developers, Trine 2 has its fair share of errors and issues but our Trine 2 Troubleshooting Errors guide will help you solve them.

Trine 2 is a side-scrolling action platform and puzzle game developed by Frozenbyte. Sequel to the critically acclaimed original, it follows three iconic characters in the roles of Wizard, Thief, and Knight and features cooperative mode.

It takes all the great ingredients from the original game and refines it, but may pose few technical difficulties as the original game. It’s a resource eater, so you may have to tweak it to perform at best while putting less burden on your PC.

Trine 2 Troubleshooting Errors

We have listed below all the workarounds to fix different technical problems you may come across while playing Trine 2.

#1 Trine 2 Doesn’t start after Launcher
It can be due to multiple issues so try following workarounds:

• Run the executable file “As Administrator”
• Also try moving your Trine 2 folder to some other drive which might solve the problem. Sometimes moving it to the root directory helps in running the game.
• Redownload the game if it doesn’t help

#2 Trine 2 Very High Ping/Can’t Play Co-op
If you have a descent connection and still getting high ping issue then it is recommended that you check the settings of your network card. If Jumbo frames option is enabled, disable everything to see the difference.

#3 Trine 2 Keyboard Configuration Issue
If you have been unable to change the keyboard key mapping then you should search for %APPDATA%Trine2UserBinds folder and then make sure that it is not write protected. If you can’t find a folder, create it manually to write and save the settings.

#4 Trine 2 Does Not Start
Many users are facing this problem and strangely a pretty simple workaround fixes the issue. Just restart your Steam client, your PC, and launch the game. that is restart your Steam and your PC and then launch the game.

#5 Trine 2 Port Forwarding – Connection Issues
It will be quite rare that you don’t have the Steam Ports open, but if that’s the case, then follow the instructions on this post and enable the Steam Ports which Trine 2 uses.

#6 How To Change Refresh Rate of Your TV/Monitor etc
Trine 2 by default supports 50 refresh rate so some of you might face display problems. In order to change it, you can try the following workaround:

• Locate the options.txt file in C:Program FilesSteamsteamappscommontrineconfigoptions. txt
• Then open the file and find the “Display” section. Add “refresh_rate_override = 60” to the end of the Display section (your refresh rate may differ).

The settings will look like this after you change it:

Display
{
anisotrophy = 2
antialias_active_samples = 2
antialias_samples = 2
brightness = 1.000000
contrast = 1.000000
gamma = 1.000000
maximize_window = 0
render_use_vsync = 1
saturation = 1.000000
screen_bpp = 32
screen_height = 1080
screen_width = 1920
window_titlebar = 0
windowed = 0
refresh_rate_override = 60
}

• After changing the value, make the file write protected (right click and mark “Read Only”)

#7 Trine 2 Poor Performance/Low FPS
If you don’t know about your FPS then use the command “/show_fps 1” in the console window of the game to display the FPS.

If you are getting low FPS then try “/render_half_resolution 1” command and see the difference. It actually reduces (to half) the game resolution but the menu and user interface remains the same.

#8 Trine 2 Save Games Problem
If you are having trouble with your save games then you can get the save game files from this link. It’s a temporary measure till they fix the problem.

How To Use Trine 2 Save Game File:

• Download the savegame and put it to profilesdefaultsave
• Edit configoptions.txt and find the line “steam_cloud_enabled = 1” and change that to 0, save the file and then right-click it and choose Properties.
• Launch the game, and go check that your new save appears in the Options / Saveslots menu.
• If so, open the ingame console with F8 button, and write:
• “saveToSteamCloud” and press enter (case-sensitive, without quotes). This sends the local saves to Steam Cloud.
• Then to finish things, re-enable Steam Cloud in the console by writing: “/steam_cloud_enabled 1” and press enter.

#9 Trine 2 Overheats the GPU/CPU
Trine 2 really tests your GPU, 100% usage is normal as the game uses the full available resources of your machine. You can limit your framerates though to give your machine a breathing space. Also, lower super sample anti-aliasing (SSAA) as it is the most consuming option.

To limit the framerates manually, edit %APPDATA%/Trine2/options.txt. If you change line setOption(renderingModule, “ReduceInputLag”, false) and change the value to false, it will help make the gameplay smooth while putting less burden on your machine.

#10 How to Reduce Input Lag in Trine 2
You can face this issue due to number of frames being buffered. Trine 2 by default uses 2 frames.

Anyways, if you change value “setOption(renderingModule, “ReduceInputLag”, false” to true in %APPDATA%/Trine2/options.txt file then you can feel the difference. It might reduce some framerates but not much of a sacrifice.

#11 Trine 2 Multiplayer Connectivity Issues
Although Trine does support cross-platform multiplayer you might experience some unwanted issues during your playthrough preventing you from connecting to your friends. If you happen to be a part of the unfortunate few experiencing problems connecting to your friends, then you can try a few methods below:

The first and foremost thing that you should do is check that any external program isn’t mucking up the entire thing. You are looking for an antivirus running in the background or any security program that might be preventing the game from connecting online.  Other than this, you can try and run the game as an administrator.

Alternatively, type in %AppData% into the address bar of your folder and go into the game’s folder and delete the options.txt file to reset the game’s settings.

If you can’t connect to a Private Game even after entering the correct password, then go to the Multiplayer game menu and try joining the game manually instead of through your friend’s invite.

If all else fails, try going back to an older version of Trine 2.

#12 Exception Code 0xc0000005
Try updating your video card drivers.

Go to the Trine 2 installation folder and try removing or renaming the atiags.dll from the folder.

Disable XFire if you have it running in the background.

If nothing works then go to your Steam Library, right click on Trine 2, select properties and then click on set launch options and enter the following line of text.

-disableMinidump

#13 Character animations aren’t working as intended, game crashing in certain missions
Try restarting the game from last checkpoint or just try to verify the game’s cache which should download the missing game files.

All the issues stated above have been reported by the community; if there is any other issue that you have experienced that might not be on the list, let us know in the comments.

This page contains workarounds and information about Online Multiplayer errors and issues that might occur in the Trine games on PC, but there is a small section for 🎮 Consoles included as well. The games all this info applies to are listed below.

• Trine Enchanted Edition
• Trine 2
• Trine 3: The Artifacts of Power

Parts of these instructions also apply to Trine 4: The Nightmare Prince and Nine Parchments – the biggest difference is the error codes, which are slightly different in Trine 4 and Nine Parchments in comparison to Trine 1-3. There is also a separate section for Trine 4 as well.

If you have any questions, please email us at the following address. However, please note that we recommend going through this page first, especially the Help section. 🙂

General Information

Trine games 1-3 support cross-platform multiplayer between Windows, Mac and Linux. However, note that some, usually just older, versions might not work together.

The Online Multiplayer works very well for the most part as most players never encounter any problems, but unfortunately some players have trouble with online matches. Usually the issues are related to connecting to other players. Sometimes the game will output an error code when it can, which might explain why the problem occurred. You can see the explanations for error codes below.

Please note that one reason for errors can be as simple as the servers might be under heavy load at the moment. That’s why it’s advised to try a few times at least and maybe at different times during the day. If the error codes are always different, it might indicate that the problem isn’t permanent, and that you’ll get through after enough tries.

If this guide doesn’t help you with your problem, remember to check the Further Help title for how to report the issue, so we can help you efficiently!

Error Codes

Below are error codes that might show up in-game and their explanations.

0 = NetErrorUnknown
// Unexpected disconnection2 = NetErrorJoinLobbyAborted
// User cancelled connection attempt3 = ConnectFailReasonNotOnline
// Not connected to master server4 = NetErrorNoResponseFromHost
// No reply received in 30s6 = NetErrorConnectionRejected, NetErrorNoResponseFromServer
// Connection was lost8 = NetErrorConnectionLost
// Connection was lost9 = NetErrorConnectionSyncDataTimeOut
// Sync data was not received in 30s (slow connection)10 = NetErrorConnectingToMasterFailed
// Cannot connect to master server65539 = ConnectFailReasonFull
// Game is full65541 = NetErrorConnectionRejected, ResponseRejectedFull
// Game is full65543 = NetErrorConnectionRejectedByServer, ServerFull
// Game is full131075 = ConnectFailReasonRejected
// Rejected by peer131077 = NetErrorConnectionRejected, ResponseRejectedBadPassword
// Invalid password131079 = NetErrorConnectionRejectedByServer, BadVersion
// Incompatible version196611 = ConnectFailReasonInvalidTarget
// No such peer196613 = NetErrorConnectionRejected, ResponseRejected
// No longer hosting a game196615 = NetErrorConnectionRejectedByServer, BadRequest
// Incompatible version262147 = ConnectFailReasonTimeOut
// Connecting took too long262151 = NetErrorConnectionRejectedByServer, TimeOut
// Join attempt timed out327683 = ConnectFailReasonDeleted
// Disconnected from master server393223 = NetErrorConnectionRejectedByServer, KickedOut
// Kicked out by server

Help

This section covers possible workarounds. Please read through them carefully! If none of them helps, please head to the Further Help section to know what’s the best way to contact us for further assistance.

How to Start Solving the Problem?

Please first check that you don’t have an antivirus or some other security program that is blocking the game. To avoid this, we recommend add the game you’re having trouble with to your security program’s exceptions.

If that doesn’t help, please also try playing online at a different time. This is worth a try in case your connection is loaded by programs that are not in your control. Do make sure you close all downloads on your own computer(s) as well just in case.

On Windows, starting the game as administrator has helped many players, so it’s definitely recommended. You can do this simply by going to the game’s installation folder and right-clicking the game’s executable (trine1_32bit.exe, trine2_32bit.exe or trine3_64bit.exe) and choosing Run As Administrator. Note that there are two executables for Trine 3 – you can try both or choose the one that corresponds to your operating system version.

Another Windows-related workaround is to go to the following folder. You can just paste it to Windows Explorer or search for it with Windows+R.

%AppData%

In AppData, choose the game’s folder, and delete the options.txt file. After this open the game normally. This will force the game to reset its settings, which has often helped.

If these steps don’t resolve the issue, take a look at the other titles on this page.

Private and Public Games

There have been reports that Private games have more issues than Public ones. So if you’re having problems with Private games, please also try a Public one and see if it has the same issues.

Unfortunately we don’t know why this happens, but we hope you can play Public games if the Private ones don’t work as well.

Private Games with a Password

Even if you are invited by your friend on Steam, you sometimes may get a Bad Password pop-up. If this happens, go to the Multiplayer / Join Online Game menu, and join the Private game manually. This has been patched already, but in case it still happens, joining manually should do the trick. When joining the game, first enter the password at the bottom of the screen, and then click on the server to join.

Try an Older Version

There might be older versions available for your game from Steam. Note that your friends must use the same version to play together with you, and that this might mess up your save files.

If this sounds okay, here’s how you can check if there are any other versions available and how to download them:

Go to your Steam Library and right-click the game. Select Properties → Betas → click the dropdown menu and choose one of the builds from the list → close Properties.

If Steam doesn’t start the download automatically, verify the game’s cache from Steam by right-clicking the game again in your Steam Library and go to Properties → Local Files → Verify integrity of game cache.

Hamachi

We have gotten many reports about issues with Trine games and this problem, so if you are experiencing issues with Online Multiplayer and are using Hamachi, we recommend closing Hamachi and disabling its virtual Hamachi network card before trying the game again.

Note that also other programs that create a LAN-like network can interfere with the games, so it’s recommended to close them as well.

Open Correct Ports

This refers to the UDP ports from your router. There are many guides for how to forward the ports online, but if you’re unsure please contact your Internet service provider. You can ask them for help, or search online for methods to actually check if the ports are open or not.

Trine games use the UDP ports from 27300 to 27315, but you can change the range from the game’s options.txt file. See the instructions below for how to find this file.

▸ Location of options.txt

On Windows, the files are in %AppData%. It’s normally a hidden folder, but you can find it by copy-pasting the name to Windows Explorer or by using Windows+R to search for it. After finding the folder, locate the correct game folder (Trine1, Trine2, Trine3, Trine4) and open it. The options.txt file is in the game’s folder.

On Mac the folders are in the ~/Library/ folder.

On Linux the options.txt file is located in the HOME directory under .frozenbyte.

🎮Consoles

Some of the general information, such as the recommendation to try both Private and Public games, goes for consoles as well. However, you can’t change as many settings in the console versions, and because of this we recommend looking at the console’s network options, and also contacting your Internet service provider if you’re using for further assistance.

It might seem strange, but it’s very important to adjust your router to fit your console. Especially PlayStation 4 might need some adjustments from your Internet service provider. There might also be online guides to improve your console’s connection, but it’s usually easier to ask your Internet service provider directly.

Also, as a final tip, we recommend using a wired connection instead of a wireless one if at all possible.

If nothing on this site seems to help, just email us with the following information and we’ll be happy to help you! Remember to also mention if you’re having issues connecting to a one specific friend, or if the problem exists with all online matches.

• The title of the game
  Which Trine game are you trying to play?
• Your platform
  Which console are you trying to play on?
• Description of the problem
  When and how often is the issue occurring? Did you see any error messages or error codes?
• Your location
  The country and the city you’re located in. What region is your console registered at?
• Your Internet service provider and connection speed
  This information together with your location might reveal what kind of quality can be expected.

After getting the info, email it to us at the following address. If you’ve reported the problem elsewhere (for example on Discord, a forum, etc.), remember to mention it and possible include a link to the report so we know it’s you.

Further Help

If the above workarounds didn’t help, this section explains what kind of information we need to look into your case. However, do note that if you’re experienced with computers you could also try the 📡 LAN Only Option. When sending a report to us, we recommend including all of the information mentioned under “Important Information”, but it’s okay if you leave out information you couldn’t find.

Important Information

What kind of information we need to look into your case most efficiently. Try to include as many of them as you can. Note that if you’re having trouble connecting to or playing with a specific friend(s), we might need this info from them as well.

• The title of the game
  remember to mention which game(s) you’re trying to play
• List of possible error codes you may have received
  even if it’s just one
• Description of the problem
  including how often it happens and what exactly do you do when the issue shows up
• Your net log output
  instructions just a bit further below
• What game settings you are using?
  like your resolution, graphics detail level etc. You can also just take a picture from your launcher or the game’s Options or Settings screen.
• Your operating system and other computer information
  Computer information stands for system specifications, like your operating system, the amount of available RAM, your graphics card, and processor model. For help with this see here.
• Your location
  Just your country and city is enough.
• Your Internet service provider and connection speed
  This information together with your location might reveal what kind of quality can be expected.

After getting the info, email it to us to the following address. If you’ve reported the problem elsewhere (for example on Discord, a forum, etc.), remember to mention it and possible include a link to the report so we know it’s you.

How to Enable Multiplayer Logging?

Here’s how you can enable multiplayer netlogs, which can help us solve the issue. Note that you can also just paste them to a message or email instead of sending the file as an attachment.

In the game’s options.txt is a line:

setOption(networkModule, “NetLogEnabled”, false)

As you might have guessed, you just have to replace the value “false” to “true”. After doing this save the file, start the game, and try playing online. After your session you can find a log file under the log folder in the game’s installation folder. Please make sure that the log file you send us is the newest file, if there are multiple files in the folder.

If you don’t remember where the options.txt is, go to this part.

System Specifications

This section tells how to get information about your system. Usually the basic operating system, amount of RAM, graphics card and processor models are enough.

On Windows, one way to see your system specs is to use the DxDiag tool. Here’s how to access it:

• Search for the dxdiag.exe with the Windows Search tool
• Open dxdiag.exe
• Copy the information from there or save them with the button ”Save All Information…” and send us the .txt file

On Mac, press the Apple icon and choose the About This Mac option. Just taking a screenshot of that window is enough.

On Linux, please see help for your distro but here is a site that should help. Also mentioning your distro’s version number is very helpful.

📡 LAN Only Option

If nothing else works, you could try to play the game using the LAN only mode. Note that this is for more advanced users only, because if you’re not in the same network you also need to use a separate program to establish a LAN network, and we can’t guarantee the game will work with third party softwares. This setting will also prevent you from joining other people’s games in Trine.

If you’d still like to try this, have all of the participants connect to the same network, and change the following line in the game’s options.txt to match the following:

setOption(networkModule, “UseLANOnly”, true)

 You can just change the line back to “false” to disable this option later.

Please also note that if you edited the options.txt file earlier, it might be necessarily to reset it for the LAN only mode for it to work correctly. You can reset the options.txt simply by deleting it. A new file with default options will be created automatically when you launch the game again.

Trine 4

This section is for online multiplayer troubleshooting in Trine 4: The Nightmare Prince and Melody of Mystery if the Help section didn’t help.

Steam Privacy Settings

Check your Steam profile’s privacy settings. My Privacy Settings → My Profile → My Games should be set to Public or Friends only. We’ve heard from several players that having it set to Private has caused problems in online multiplayer.

Check All Updates

Check that you have all available game updates installed. The easiest way to do this is by checking what Build number you currently have by going to Main Menu → Options. There is small text at the bottom right corner of the screen that says what Version and Build number of the game you currently have. Note that if you want to play online multiplayer with friends, they also need to have the same Build number as you. You can check what the latest public Build number is here – just look for the latest patch update on the list.

If you suspect that you’re missing an update, verifying the game cache can help. On Steam, you can do this by right-clicking Trine 4 in your Steam library and going to Properties → Local Files → Verify Integrity of Game Files. On GOG, you can do this by clicking the game and selecting More → Manage → Verify.

Edit Network Settings

If nothing else helps, you can edit the game’s network settings in its options file. First, turn off the game and navigate to %AppData%. Find the Trine4 folder, open it, and open options.txt in a text editor.

Search for this line:

setOption(networkModule, “PreferCustomP2PChannels2”, false)

Edit the line and set “false” to “true”. Remember to save the file after this. If you’re playing with certain friends, note that they need to do this on their computers as well.

🎮 Trine 4 on Consoles

Checking for Updates

First, check that you have all game updates installed.

On Playstation 4, this can be done via Home screen → Notifications by checking that there any no pending updates for Trine 4.

On Nintendo Switch, go to the Home menu, select Trine 4’s game icon without starting the game. Then press the Plus or Minus button on your controller, select Software Update → Via the Internet.

On Xbox One, game updates should be automatic as long as you’re connected to the Internet.

Change Playstation NAT Type

Your Network Address Translation type, or NAT, affects online multiplayer. If you’re having problems connecting to online games, check your NAT type. This can be done by going to Settings → Network → Test Internet Connection. After the test it’ll show you your NAT Type. You need either Type 1 or Type 2. If your NAT type is 3, you need to change it. There are online guides for how to do this.

If you’re only having issues connecting with certain friends, it’s recommended that they do all these steps on their consoles as well. This is because we can’t tell if the issue is at your end or theirs.

Character Invisible on PS4

This issue occurs sometimes in online multiplayer games on Playstation 4. There are a couple of ways to fix it.

1. Try to Change Characters

Some players have managed to solve this issue by changing characters, which is possible starting from level 4 ”Craghill Moors”. There might also be a difference depending on if you play the game in classic or unlimited mode.

2. Try PlayStation’s Share Play

Note that you need only one copy of the game to do this.

3. Set MTU Number from 1500 to 1473

To do this, go to your Home screen and go to Settings → Network and select “Set Up Internet Connection”. Then, select your preferred method (Wifi/LAN), select “Custom”, and set up your IP Address Settings, DHCP Host Name, DNS settings as you normally would (automatically or manually). Select “Manual” when you get to MTU Settings and change the MTU to 1473. After this set up Proxy Server as you normally would.