Synology assistant код ошибки 38

Здравствуйте, столкнулся с проблемой.

Конфигурация:

Сокет: AMD AM3;

Материнская плата: ASRock N68-S3 UCC;

Процессор: AMD Atlhon II X2 220;

ОЗУ: 2 Гб;

Накопители: WD Blue 160 Гб, Seagate SkyHawk 1 Тб.

Купил сетевую карту TP-LINK TG-3468 Rev 4.0. Имел сервер с DSM 5.2, все работало хорошо на встроенной сетевой карте, но после покупки и установки новой сетевой, она не определялась системой и роутером. Решил попробовать установить другие версии DSM на 6.0.x ничего не получалось, не видело в Assistant ни с встроенной, ни с дискретной. Далее поставил 6.1.7 и все сразу заработало, делал по гайду из англоязычной ветки тык. Сетевая определилась, IP выделился, но при установке в Assistant вылез код ошибки 38, а веб-интерфейсе писало, что не найдено дисков(см. скриншоты). В гайде вычитал про режим AHCI для Sata накопителей, но в моей материнской плате его не оказалось, только IDE и RAID, причем на DSM 5.2 все работало с IDE. Погуглив решение для подобной материнской платы нашел тык. Создал RAID Stripped для WD Blue, а Seagate не трогал. Результата не принесло. Также пробовал в GRUB при загрузке нажать C и ввести команду append SataPortMap=4 (т.к. всего 4 порта SATA в м.п.) В общем перепробовал все все решения что нашел. Уперся либо в ограничения производителя, который не добавил в м.п. режим AHCI (хотя на 5.2 почему то работало на IDE). Либо то что сетевая не определяется в 5.2 или вообще не выделяется/определяется IP в случае с 6.0.x. 

Подскажите пожалуйста, как быть в данной ситуации, может можно как-то завести сетевую карту на 5.2? Или решить эту проблему с кодом 38.

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Edited by Masotras

Опечатка

There are a lot of Synology errors 
out there. Way too many, right?

You as a sysadmin know that for sure – drive errors, problems with wireless products, and security issues.
Your Synology setup sometimes drives you crazy.

Here’s a list of the most common errors around Synology and the proven solution to them:

  1. Error code 38: drives cannot be found
  2. Error code 384: My Cloud, My Cloud Home, or My Passport Wireless products
    are not detected under Windows 10 Network
  3. Synology security issues
  4. Network error: Please check your network settings

With PRTG you’ll never have to deal with Synology errors again. Forever.

 1. Synology error: 

«Error code 38: drives cannot be found»

time blueQuick fix

The error can lie in the drive slot on the Synology product or the drive itself.

Hint: 

  • First, shut down your Synology product 
  • In case you dispose of empty drives, place them in your Synology product and try installing DSM again.
  • In case of 2 or more bays in your Synology product, switch the order of the drives and try to install DSM again.
  • Use a manufacturer’s diagnostic tool to run a disc scan in order to find out if the drives are healthy. Format the drives again and insert them again in your Synology product.

Best solution:

https://www.synology.com/en-ph/knowledgebase/DSM/tutorial/General_Setup/How_to_install_DSM#t2.1

 Proper fix

Thanks to the SNMP Synology Physical Disk Sensor of PRTG Network Monitor, you can monitor a physical disk in a Synology Network Attached Storage (NAS) via SNMP. 

It can provide you with the information about the temperature and the disk status.

Learn more about Synology Monitoring

 2. Synology error: 

«Error code 384: My Cloud, My Cloud Home, or My Passport Wireless products are not detected under Windows 10 Network»

time blueQuick fix

This problem occurs because the «network browse» has been disabled on Windows 10 v1709 and higher. Another problem can be that SMB 1.0/CIFS File Sharing Support has been deactivated on Windows 10, Windows 10 Fall Creators Update version 1709 and higher.

The SMB 1.0 protocol is important for the Computer Browse service to populate the Windows Explorer Network node («Network Neighborhood»). This legacy protocol does not route, has limited security and is long deprecated. As this service does not work without SMB 1.0, it is removed when SMB 1.0 is disabled.

Hint:

  • Open the search bar on Windows 10, type «Windows features» in the search bar and by double-click turn Windows features off and on
  • Look for SMB 1.0/CIFS file sharing support
  • Check if the box and all others will auto populate and click OK
  • Restart your computer

Best solution:

https://support-en.wd.com/app/answers/detail/a_id/4155

 Proper fix

The SNMP Synology Logical Disk sensor can monitor a logical disk in a Synology Network Attached Storage (NAS) thanks to Simple Network Management Protocol (SNMP).

It provides you with information about the up status, the warning status and the down status.

Information about Synology Monitoring

 3. Synology error: 

«Synology security issues»

 Proper fix

In order to avoid security problems, you can use a general sensor from PRTG. The SSL Security Check Sensor is able to monitor the Secure Sockets Layer (SSL) connectivity to the port of a device.  

Information about Synology Monitoring

 4. Synology error: 

«Network error: Please check your network settings»

 Proper fix

You can use the HTTP Sensor. It monitors if a website is reachable.

The SNMP Traffic Sensor monitors traffic on a device using SNMP. It is usable on a device that provides traffic data.

Information about Synology Monitoring

Choose your solution: Bugfix or replacement

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With PRTG you’ll never have to deal with
Synology errors again. Ever.

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Quick fix. This problem occurs because the «network browse» has been disable

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Then when I boot the box, synology assistant told me the DSM is not installed, so I try to install the DSM, it says error code 38. 3. two disks lights are flashing. does it mean both of my two disks are dead at the same time? Error code 38 means that the mainboard cannot connect to the hard disk (s).

Drive reconnection alert when Synology NAS boots up 4. Alert of drive with read abnormality (UNC error) When you receive a notification regarding any of these errors above, it could be an early warning sign of a failing drive. If the issue continues, it may suggest that the drive is not working properly.

How do I fix Synology error?

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Is there a Synology assistant that can see 1813?

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