Sony a6000 ошибка фотоаппарата

1

With increasing frequency, my beloved A6000 has been kicking out a «Camera Error. Turn Camera Off Then On». When this happens, the battery must be removed and reinserted (or else the error message remains on screen). What triggers the error is shooting an image, at which point the shutter makes a high pitched sort of sound, followed by the error message appearing — it also captures an overexposed image. If I remove the lens and shoot, I see the shutter move into place and stick there longer than it should. Not sure what would be making it stick, but that could be part of the problem.

This happened most often when shooting in cold weather. The camera worked well for a few frames (between 1 and maybe 20-ish), then kicked out the error. Sometimes, a simple reinsertion of the battery fixed it. Sometimes, I’d need to wait a few minutes. Sometimes, I’d need to wait longer.

Looking online at this problem, I’ve seen and tried various ideas, including shaking the camera, tapping it on the top, switching the SD card, changing lenses, cleaning the lens contacts, changing batteries, removing the battery overnight, and a few other tricks I’ve since forgotten.

My most recent trick (Cleaning Mode via the camera menu) seemed to work last time. But I am concerned that I’m going to shoot a few more frames then have the same problem.

I’ve seen a few older, short threads about this topic. Anyone have recent experiences and/or potential solutions? The A6000 has been a fantastic camera and I’d really like to get much more use from it before its demise.

Ricoh GR



Sony E 30mm F3.5 Macro



Sony E 55-210mm F4.5-6.3 OSS



Sony E 16-50mm F3.5-5.6 PZ OSS



Sigma 30mm F2.8 DN | A

+1 more

Re: A6000: Camera Error Turn Camera Off Then On

I had this with my Nex-6.  For me, turning off electronic curtain front shutter completely eliminated the problem for a long time. Then it came back and became so problematic that I ended up buying another camera.  But that first solution did eliminate the problem for quite some time.

Mike

Sony a6300



Sony E 18-55mm F3.5-5.6 OSS



Sony E 16mm F2.8 Pancake



Sigma 30mm F2.8 EX DN



Sony E 18-135mm F3.5-5.6 OSS

+1 more

1

MKSTEWARTESQ wrote:

I had this with my Nex-6. For me, turning off electronic curtain front shutter completely eliminated the problem for a long time. Then it came back and became so problematic that I ended up buying another camera. But that first solution did eliminate the problem for quite some time.

Mike

Thanks for the reply, Mike. I also tried turning off electronic front shutter, to no avail. After my post, I took a few long bursts after doing Cleaning Mode, and the error has not yet popped up again. Will keep my fingers crossed that this somehow fixed it, though I am not optimistic.

Ricoh GR



Sony E 30mm F3.5 Macro



Sony E 55-210mm F4.5-6.3 OSS



Sony E 16-50mm F3.5-5.6 PZ OSS



Sigma 30mm F2.8 DN | A

+1 more

Shiny Object wrote:

MKSTEWARTESQ wrote:

I had this with my Nex-6. For me, turning off electronic curtain front shutter completely eliminated the problem for a long time. Then it came back and became so problematic that I ended up buying another camera. But that first solution did eliminate the problem for quite some time.

Mike

Thanks for the reply, Mike. I also tried turning off electronic front shutter, to no avail. After my post, I took a few long bursts after doing Cleaning Mode, and the error has not yet popped up again. Will keep my fingers crossed that this somehow fixed it, though I am not optimistic.

Not sure if this would really help in any way but have you got the very latest Firmware on-camera ?   Not too sure what it is now as I haven’t used my A6000 for quite awhile (picked up a truly super-as-new- RX10 for a song and LOVE it.. )  but it’s worthwhile asking about the Firmware anyway ??

OP
Shiny Object
•

Contributing Member

•
Posts: 683

Re: A6000: Camera Error Turn Camera Off Then On

In reply to ericN2
•

Feb 7, 2018

ericN2 wrote:

Shiny Object wrote:

MKSTEWARTESQ wrote:

I had this with my Nex-6. For me, turning off electronic curtain front shutter completely eliminated the problem for a long time. Then it came back and became so problematic that I ended up buying another camera. But that first solution did eliminate the problem for quite some time.

Mike

Thanks for the reply, Mike. I also tried turning off electronic front shutter, to no avail. After my post, I took a few long bursts after doing Cleaning Mode, and the error has not yet popped up again. Will keep my fingers crossed that this somehow fixed it, though I am not optimistic.

Not sure if this would really help in any way but have you got the very latest Firmware on-camera ? Not too sure what it is now as I haven’t used my A6000 for quite awhile (picked up a truly super-as-new- RX10 for a song and LOVE it.. ) but it’s worthwhile asking about the Firmware anyway ??

Thank you for your suggestion, Eric. I have the most recent firmware.

Ricoh GR



Sony E 30mm F3.5 Macro



Sony E 55-210mm F4.5-6.3 OSS



Sony E 16-50mm F3.5-5.6 PZ OSS



Sigma 30mm F2.8 DN | A

+1 more

santiclaws
•

Senior Member

•
Posts: 1,250

Re: A6000: Camera Error Turn Camera Off Then On

Sympa
•

Senior Member

•
Posts: 2,612

Re: A6000: Camera Error Turn Camera Off Then On

You could use it for video but it will use the shutter occasionally when shutting down, to calibrate the sensor.

A shutter replacement is not unheard of, as a repair. How many shots did the camera take?

Sony RX100



Sony E 30mm F3.5 Macro



Sony E 50mm F1.8 OSS



Sony E 55-210mm F4.5-6.3 OSS



Sony Vario-Tessar T* E 16-70mm F4 ZA OSS

+4 more

OP
Shiny Object
•

Contributing Member

•
Posts: 683

Re: A6000: Camera Error Turn Camera Off Then On

santiclaws wrote:

I’m afraid I have never heard of a solution to this problem and it seems to indicate the camera is getting ready to kick the bucket.

I’m afraid you are likely correct though a minority of users online reported their cameras continuing to work for a while (sometimes a long while) after the start of this error. For whatever it’s worth, I took it out to shoot in the cold yesterday. Wind chill around zero fahrenheit. Snapped 28 frames. Got the error twice and it was fixed immediately via removing/reinserting the battery and running cleaning mode once.

On one hand, I should probably stop shooting in the cold, since that seems to trigger it more often/more quickly. On the other hand, one of the main reasons I have the camera is to shoot in a variety of weather conditions.

Will post again if it becomes entirely unusable. For whatever reason, the cleaning mode trick seems to be working better than others but I may just be slightly delaying the inevitable demise of my A6000.

Ricoh GR



Sony E 30mm F3.5 Macro



Sony E 55-210mm F4.5-6.3 OSS



Sony E 16-50mm F3.5-5.6 PZ OSS



Sigma 30mm F2.8 DN | A

+1 more

OP
Shiny Object
•

Contributing Member

•
Posts: 683

Re: A6000: Camera Error Turn Camera Off Then On

In reply to Sympa
•

Feb 8, 2018

Sympa wrote:

You could use it for video but it will use the shutter occasionally when shutting down, to calibrate the sensor.

A shutter replacement is not unheard of, as a repair. How many shots did the camera take?

39,704 shutter actuations. Seems like shutter repair runs around $300 (if I recall correctly), which may not be worth it.

Yes, video seems to work fine at this point.

Thanks for your comments, Sympa.

Ricoh GR



Sony E 30mm F3.5 Macro



Sony E 55-210mm F4.5-6.3 OSS



Sony E 16-50mm F3.5-5.6 PZ OSS



Sigma 30mm F2.8 DN | A

+1 more

2

santiclaws wrote:

I’m afraid I have never heard of a solution to this problem and it seems to indicate the camera is getting ready to kick the bucket.

Update: Yes, you were correct. Shortly after my most recent post, the shutter died. High-pitched shutter noise on each actuation continues, with the shutter seemingly stuck at an actual speed of around 1/40 or 1/60 regardless of what the shutter speed should be.

Decided to move to an a6300 rather than repair the shutter. So far, am really liking the A6300. Love the more solid body, mild weatherproofing, silent shutter, electronic level, better high ISO performance, lovely EVF, ability to set minimum shutter speed in A mode, and eye-AF in continuous AF mode — it makes shooting moving children much easier.

Ricoh GR



Sony E 30mm F3.5 Macro



Sony E 55-210mm F4.5-6.3 OSS



Sony E 16-50mm F3.5-5.6 PZ OSS



Sigma 30mm F2.8 DN | A

+1 more

ParthM
•

New Member

•
Posts: 1

Re: A6000: Camera Error Turn Camera Off Then On

I faced the same issue. Sent it to the Sony Centre service centre. My camera is under warranty plus there’s no sign of external damage.

did you get your camera fixed? did they charge you ??? how much time did they take ?

1

ParthM wrote:

I faced the same issue. Sent it to the Sony Centre service centre. My camera is under warranty plus there’s no sign of external damage.

did you get your camera fixed? did they charge you ??? how much time did they take ?

Mine was not under warranty. The problem kept getting worse. The shutter also started making an odd noise. Looking around online, it seemed that it was probably a broken shutter assembly. Given that the camera was well-used at that point, I didn’t want to pay for a new shutter so I just gave up and bought a very lightly used A6300.

Ricoh GR



Sony E 30mm F3.5 Macro



Sony E 55-210mm F4.5-6.3 OSS



Sony E 16-50mm F3.5-5.6 PZ OSS



Sigma 30mm F2.8 DN | A

+1 more

D Lynch
•

Veteran Member

•
Posts: 5,538

Enjoy the a6300 Thanks for telling us

Shiny Object wrote:

ParthM wrote:

I faced the same issue. Sent it to the Sony Centre service centre. My camera is under warranty plus there’s no sign of external damage.

did you get your camera fixed? did they charge you ??? how much time did they take ?

Mine was not under warranty. The problem kept getting worse. The shutter also started making an odd noise. Looking around online, it seemed that it was probably a broken shutter assembly. Given that the camera was well-used at that point, I didn’t want to pay for a new shutter so I just gave up and bought a very lightly used A6300.

I read through your posts. I have an a6000 too. I was hoping to see a «fix»

Thanks for telling me how your new to you a6300 has been improved.

OP
Shiny Object
•

Contributing Member

•
Posts: 683

Re: Enjoy the a6300 Thanks for telling us

In reply to D Lynch
•

Oct 6, 2020

D Lynch wrote:

Shiny Object wrote:

ParthM wrote:

I faced the same issue. Sent it to the Sony Centre service centre. My camera is under warranty plus there’s no sign of external damage.

did you get your camera fixed? did they charge you ??? how much time did they take ?

Mine was not under warranty. The problem kept getting worse. The shutter also started making an odd noise. Looking around online, it seemed that it was probably a broken shutter assembly. Given that the camera was well-used at that point, I didn’t want to pay for a new shutter so I just gave up and bought a very lightly used A6300.

I read through your posts. I have an a6000 too. I was hoping to see a «fix»

Thanks for telling me how your new to you a6300 has been improved.

I am not sure I’d recommend this trick, but… I looked online and saw some people had similar problems with their Sony A7 cameras. They suggested whacking the camera on the side with an open hand. I did that a few times and it would sometimes get the shutter to work properly for a few frames. But that trick didn’t work for long. And I’m sure it’s not good to slap your camera.

I wish you the best of luck with the repair from Sony!

Ricoh GR



Sony E 30mm F3.5 Macro



Sony E 55-210mm F4.5-6.3 OSS



Sony E 16-50mm F3.5-5.6 PZ OSS



Sigma 30mm F2.8 DN | A

+1 more

Re: A6000: Camera Error Turn Camera Off Then On

Re: A6000: Camera Error Turn Camera Off Then On

In reply to ParthM
•

Nov 4, 2021

OP
Shiny Object
•

Contributing Member

•
Posts: 683

Re: A6000: Camera Error Turn Camera Off Then On

Sandeep chawla wrote:

I am having the same problem. It’s been almost one and a half year. I have handled the camera with care, never banged it anywhere, never dropped it. But it started showing this error and I’ve tried everything. I guess I’ll have to take it to the service center now but I’ve been too scared to tell my father about it coz everyone’s gonna blame me for that. Anyways do you think it would be covered under warranty?

It just kept getting worse for me until the camera was no longer usable.

The USA warranty is one year. Not sure where you are — the warranty may be different in other places.

Ricoh GR



Sony E 30mm F3.5 Macro



Sony E 55-210mm F4.5-6.3 OSS



Sony E 16-50mm F3.5-5.6 PZ OSS



Sigma 30mm F2.8 DN | A

+1 more

Shiny Object wrote:

Sandeep chawla wrote:

I am having the same problem. It’s been almost one and a half year. I have handled the camera with care, never banged it anywhere, never dropped it. But it started showing this error and I’ve tried everything. I guess I’ll have to take it to the service center now but I’ve been too scared to tell my father about it coz everyone’s gonna blame me for that. Anyways do you think it would be covered under warranty?

It just kept getting worse for me until the camera was no longer usable.

The USA warranty is one year. Not sure where you are — the warranty may be different in other places.

I had a somewhat similar problem with my A6000 — I didn’t get an error message and the display worked fine, but the camera didn’t react to any button presses after turning it on. Removing and reinserting the battery worked a couple of times, but after a few months of this behavior finally not any more. It was around and a half year old, and luckily In Europe warranty runs two years — I got it repaired for free. Seems that the shutter mechanism had to be exchanged.

Good luck with yours!

Phil

DonMil
•

New Member

•
Posts: 1

Re: A6000: Camera Error Turn Camera Off Then On

Latest in-depth reviews

Latest buying guides

Страница 1 из 9

Страница 1 из 9

Поделиться этой страницей

Dear Forum,

I hope you are able to help me out with this error message. I have tried everything in my power so far and have no idea how to fix it. I am in Patagonia now and will head to Antarctica in 2 weeks, so if somebody can help me fix it I would be very thankful!

All details are in here since I posted this in multiple forums to hopefully get a quick answer so I can go hiking again tomorrow

https://chrisontour84.wordpress.com/2015/03/12/sony-a6000-camera-error-turn-power-off-then-on/

Thanks so much,
Chris

Re: Urgent help with Sony A6000 Error Message «Camera Error. Turn power off then on.”

Chrisontour84 wrote:

Dear Forum,

I hope you are able to help me out with this error message. I have tried everything in my power so far and have no idea how to fix it. I am in Patagonia now and will head to Antarctica in 2 weeks, so if somebody can help me fix it I would be very thankful!

All details are in here since I posted this in multiple forums to hopefully get a quick answer so I can go hiking again tomorrow

https://chrisontour84.wordpress.com/2015/03/12/sony-a6000-camera-error-turn-power-off-then-on/

Thanks so much,
Chris

Wow, sorry you are having that problem. I see you’ve removed the lens and battery and card, but have you tried a different card? And how long did you leave the battery out?

Nikon Coolpix P7800



Nikon D7000



Sony a6000



Nikon AF-S DX Nikkor 16-85mm f/3.5-5.6G ED VR



Nikon AF Nikkor 50mm f/1.8D

+3 more

Don’t know if this will help but I had a NEX7 give me a display error of «over heated display» msg error and I basically think I found one or two other people in the world that had this error display and there was no help from anyone or any manual that even mentioned it.  The msg didn’t clear until about 12 hours if the camera sitting without a battery inserted into the camera.  I don’t remember if my a6000 does this but my NEX7 used to sometimes boot up when you turn it on with the sony alpha symbol on the back of the screen.  This is a restart and the few times that I had the over headed display error this is the only thing that cleared the msg.  It only appeared three times while I had it for 3 years and I even sent it in but no clue.  My best advice is take the battery out for as long as you can stand it or try reinserting the battery numerous times to get it to somehow reboot.

JamesSG
•

New Member

•
Posts: 24

Re: Urgent help with Sony A6000 Error Message «Camera Error. Turn power off then on.”

Thanks guys!

I checked and there was a tiny bit of grit but it is stil the same problem sadly. It would also located in a position that should not influence the curtain from opening up.

I left the battery out in time intervals of 10s, 30s, 60s, 5 minutes and 10 minutes so far.

I will go to a local guy who is good with cameras and see if he knows something, otherwise let the battery out for the complete night. Will also try a different SDHC card later.

Cheers,
Chris

Re: Urgent help with Sony A6000 Error Message «Camera Error. Turn power off then on.”

Re: Urgent help with Sony A6000 Error Message «Camera Error. Turn power off then on.”

Chrisontour84 wrote:

I also checked with another SD card and yet another battery. Sadly i only have cheaper fake batteries left since my Sony one died in Costa Rica in the rain. But they never caused any problems before and sicne the last months nothing changed in my lineup. I just got the new lens 2 weeks ago and the only thing I changed was in the options someithing with AEF option, but after I put that on the panorama function did not remember my exposure setting and over exposed when i started the panorama. After that i changed the option again and I think the following panorama caused the error. Very strange that I cant use the camera at all anymore while most people get this message every now and then but at least the camera will work for them the other times. Hmm!!

Sorry to see nothing is working. One question which I am sure you have tried is, «Did you turn the knob off of panorama mode?» I know, stupid question, sorry. But I wish you could have gotten it resolved. Looks like a trip to the Sony Repair Center.

Nikon Coolpix P7800



Nikon D7000



Sony a6000



Nikon AF-S DX Nikkor 16-85mm f/3.5-5.6G ED VR



Nikon AF Nikkor 50mm f/1.8D

+3 more

1

Re: Urgent help with Sony A6000 Error Message «Camera Error. Turn power off then on.”

Oh I just realized that this is the way to activate the monitor again, not a way to do a hard reset.

Does anyone know how to reset the A6000 by using key combinations since I am not able to enter the menu? Maybe a complete reset will help, but im not sure if it works in the current state of the camera.

Thanks!

I am sorry to hear that but I guess the problem isn’t solvable by anything you will do.
My first A7II copy had the same problem and I had to return it. Nothing I could do would get the message away. Had to send it back to Sony (amazon actually) to get a refund. I have a working copy now.

I do hope that you get it working but I don’t think it is possible to do anything.

Sony a7R III



Sony a7R IV



Carl Zeiss Planar T* 2/50 ZM



Voigtlander 21mm F4 Color Skopar Pancake II



Voigtlander 21mm F1.8 Ultron

+6 more

Take out the SDcard completely, and insert a fresh battery.

Then try the

• MENU → Setup → Setting Reset

to reset the camera to factory settings.

• [ Note, this is not a camera reset, it merely defaults all options back to factory specifications ]

Then try to take a shot in iAuto mode (without SDcard). Try multiple lenses if you have them. Also try a shot without any lens (Make sure that you re-enable «release without lens» again).

If it fails, I would contact Sony.

Also contact lensrentals. You are far away, but they could expedite an overnight shipment (for a larger deposit?) for a replacement camera. It could save your trip.

Based on your description, it sounds like an SDcard gone bad. But it could also hint at a glitch in the FW, which is stored in flash memory. Re-flashing (updating the FW) could help, but I am not sure that the FW updates let you re-install the current FW. But you could try.

If you end up sending the camera to Sony, try to get feedback from them as to what went wrong. I mean, if this was caused by vibration (car/bag), drop (floor), pressure (airplane), handling (contact), moisture/oxidation, or intrinsic (camera fault), it can give you information as to whether you inadvertently could have caused this or not (and if so, how to avoid a repeat).

Sony a6000



Sony a5100



Sony a7R II



Sony DT 18-55mm F3.5-5.6 SAM



Sony 75-300mm F4.5-5.6

+35 more

Hi Henry,

Sadly I am not able to enter the menu since I can only look at the Error message once I start the camera. If I could enter the menu, a reset would be very easy to do

Sending the camera in from El Chalten will not work, it will take at least 4-6 weeks until I get the camera back and im going to Antarctica in 2 weeks. Now I am trying to buy a new camera in BA for instance but its more than twice the AMazon price an Old NEX 5 costs 1400 US$ for instance

I tried 3 different SD Cards as well, I dont think thats the problem.

JamesSG
•

New Member

•
Posts: 24

Re: Urgent help with Sony A6000 Error Message «Camera Error. Turn power off then on.”

Working through a different issue, I’ve come to the conculsion that you can’t re-apply the same version of firmware to the camera.  The process starts, does a detection of the camera and then exits with a message similar to «This firmware upgrade is not required».  My memory is a bit spotty on the exact message but you get the idea.  There is no option presented to bypass this message and continue with a reapplication of the firmware.

Sony may have built some command switches into the firmware executable to allow you to bypass this notice, but if they have, I don’t know what the command syntax is.

SonyTech
•

Junior Member

•
Posts: 47

Re: Urgent help with Sony A6000 Error Message «Camera Error. Turn power off then on.”

In reply to JamesSG
•

Mar 13, 2015

Sony RX100 IV



Sony a7R II



Sony a7R III



Sony Vario-Tessar T* FE 16-35mm F4 ZA OSS



Sony FE 24-105mm F4

Thanks guys, the last thing I can try now is a firmware update and see if I can unstuck the camera that way.

Im looking into buying a replacement camera for now and will then get the A7000 as soon as its released, returning my broken A6000 to Sony and hopefully getting the money back at least. I bought it half a year ago so should be in warranty?

Cheers
Chris

Sony Alpha NEX-6



Sony a6000



Sony E 55-210mm F4.5-6.3 OSS



Sigma 30mm F2.8 EX DN



Sigma 19mm F2.8 EX DN

+5 more

yes i tried that too

i will try this now: http://community.sony.com/t5/Alpha-NEX-Cameras/How-to-hard-reset-manually-a-Sony-A7r/m-p/284069#M2948

I know there is a hard reset for the camera using key combinations. Try searching on A6000 hard reset and see if you can find it. It could be your shutter has failed.

Sony Alpha NEX-5N



Sony Alpha NEX-7



Sony a7R II



Sony a7R III

Latest in-depth reviews

Latest buying guides