Safe exam browser ошибка - Решение и исправление самых разных ошибок на TopOshibok.ru

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Formatting Help

SEB failed to start a new session

Created:

2020-10-07

Updated:

2020-12-14

Hi I cant access my exam cause SEB wont let me open the app. Whenever I tried to open it, it shows SEB failed to start a new session. Please help me with this, I tried re installing all over again but it’s still the same

Please provide the log file of the runtime, to be found under %LocalAppData%\SafeExamBrowser\Logs
- - In the address bar of the Windows explorer.

i cant access the safe exam browser it saya seb fail to load new session consult log files. itried so many thingd but it isnt working
- As already explained above, open the log file of the runtime and check what the actual error is. All log files can be found under %LocalAppData%\SafeExamBrowser\Logs (just paste the path in Windows explorer).
  
  Last edit: Damian Büchel 2020-10-26
  - - - Please try again.
        
        chamashi fernando
        
        On Mon, 26 Oct 2020, 18:46 Chamashi fernando,
        chamashi1@users.sourceforge.net wrote:
        
        It says client instance terminate unexpectedly during intialisation
        Failed to start new client instance
        
        chamashi fernando
        
        On Mon, 26 Oct 2020, 18:16 Chamashi fernando,
        chamashi1@users.sourceforge.net wrote:
        
        ERROR: Client instance terminated unexpectedly during initialization!
        2020-10-25 14:51:59.994 [07] — ERROR: Failed to start new client instance!
        Aborting procedure…
        please help me solve this problem.
        
        On Mon, Oct 26, 2020 at 5:51 PM «Damian Büchel»
        dbuechel@users.sourceforge.net wrote:
        
        As already explained above, open the log file of the runtime and check
        what the actual error is. All log files can be found under
        %LocalAppData\SafeExamBrowser\Logs (just paste the path in Windows
        explorer).
        
        SEB failed to start a new session
        
        https://sourceforge.net/p/seb/discussion/844843/thread/07bb6bc12a/?limit=25#b35e/ccdd
        
        Sent from sourceforge.net because you indicated interest in
        https://sourceforge.net/p/seb/discussion/844843/
        
        To unsubscribe from further messages, please visit
        https://sourceforge.net/auth/subscriptions/
        
        SEB failed to start a new session
        
        https://sourceforge.net/p/seb/discussion/844843/thread/07bb6bc12a/?limit=25#b35e/ccdd/8568
        
        Sent from sourceforge.net because you indicated interest in
        https://sourceforge.net/p/seb/discussion/844843/
        
        To unsubscribe from further messages, please visit
        https://sourceforge.net/auth/subscriptions/
        
        SEB failed to start a new session
        https://sourceforge.net/p/seb/discussion/844843/thread/07bb6bc12a/?limit=25#b35e/ccdd/8568/f204
        
        Sent from sourceforge.net because you indicated interest in
        https://sourceforge.net/p/seb/discussion/844843/
        
        To unsubscribe from further messages, please visit
        https://sourceforge.net/auth/subscriptions/
        
        can u solve the issue in igt
        
        On Mon, Oct 26, 2020 at 7:22 PM Chamashi fernando
        chamashi1@users.sourceforge.net wrote:
        
        Please try again.
        
        chamashi fernando
        
        On Mon, 26 Oct 2020, 18:46 Chamashi fernando,
        chamashi1@users.sourceforge.net wrote:
        
        It says client instance terminate unexpectedly during intialisation
        Failed to start new client instance
        
        chamashi fernando
        
        On Mon, 26 Oct 2020, 18:16 Chamashi fernando,
        chamashi1@users.sourceforge.net wrote:
        
        ERROR: Client instance terminated unexpectedly during initialization!
        2020-10-25 14:51:59.994 [07] — ERROR: Failed to start new client instance!
        Aborting procedure…
        please help me solve this problem.
        
        On Mon, Oct 26, 2020 at 5:51 PM «Damian Büchel»
        dbuechel@users.sourceforge.net wrote:
        
        As already explained above, open the log file of the runtime and check
        what the actual error is. All log files can be found under
        %LocalAppData\SafeExamBrowser\Logs (just paste the path in Windows
        explorer).
        
        SEB failed to start a new session
        
        https://sourceforge.net/p/seb/discussion/844843/thread/07bb6bc12a/?limit=25#b35e/ccdd
        
        Sent from sourceforge.net because you indicated interest in
        https://sourceforge.net/p/seb/discussion/844843/
        
        To unsubscribe from further messages, please visit
        https://sourceforge.net/auth/subscriptions/
        
        SEB failed to start a new session
        
        https://sourceforge.net/p/seb/discussion/844843/thread/07bb6bc12a/?limit=25#b35e/ccdd/8568
        
        Sent from sourceforge.net because you indicated interest in
        https://sourceforge.net/p/seb/discussion/844843/
        
        To unsubscribe from further messages, please visit
        https://sourceforge.net/auth/subscriptions/
        
        SEB failed to start a new session
        
        https://sourceforge.net/p/seb/discussion/844843/thread/07bb6bc12a/?limit=25#b35e/ccdd/8568/f204
        
        Sent from sourceforge.net because you indicated interest in
        https://sourceforge.net/p/seb/discussion/844843/
        
        To unsubscribe from further messages, please visit
        https://sourceforge.net/auth/subscriptions/
        
        SEB failed to start a new session
        https://sourceforge.net/p/seb/discussion/844843/thread/07bb6bc12a/?limit=25#b35e/ccdd/8568/f204/f872
        
        Sent from sourceforge.net because you indicated interest in
        https://sourceforge.net/p/seb/discussion/844843/
        
        To unsubscribe from further messages, please visit
        https://sourceforge.net/auth/subscriptions/
    - Okay, can you post the respective client log file for that session?

Hello, I have the same problem and I have an exam in two days. How can I solve this problem?
Log File says Client instance terminated unexpectedly during initialization! Failed to start new client instance! Aborting procedure …

Источник

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Labels

won’t fix

This issue will or can not be fixed at the moment.

Comments

Describe the Bug
I had to take a test on my University’s elearning platform (Moodle), and when I tried to start SEB, it showed an error message saying that «0 internal and 0 external displays were detected» (screenshot below)

Steps to Reproduce
Steps to reproduce the behavior:

Install SEB (started on version 3.2.0, I tried version 3.1.1 and it worked)
Try to take a test where the config locks the amount of displays to either 1, 2 or 3.
See error

Expected Behavior
SEB should detect the display and start the test with no errors.

Screenshots

Version Information

OS: Windows 10 Professional, Version 21H2 (OS Build 19044.1348)
SEB Version 3.3.1.388

Additional Context
I am using a laptop (ASUS ROG Strix GL703VD) with an i7-7700HQ, a GTX 1050 and 16GB of RAM, if that is of any interest.
I also found an error on the log, found on %LOCALAPPDATA%\SafeExamBrowser\Logs. I’m attaching the log, in case it helps.
2021-11-29_15h49m02s_Runtime.log

Could you please try to reset the WMI repository: https://techcommunity.microsoft.com/t5/ask-the-performance-team/wmi-rebuilding-the-wmi-repository/ba-p/373846

For Windows Vista , Windows 7 , Windows Server 2008, and Windows Server 2008 R2 , you can run winmgmt /verifyrepository from a command prompt.

If repository is found to be inconsistent:

Winmgmt /salvagerepository

Note this command will take the content of the inconsistent repository and merge it into the rebuilt repository if it is readable

If the above doesn’t work, then run:

Winmgmt /resetrepository

@dbuechel I encountered the same issue while running the beta SEB for Windows in a Virtual Box VM (latest VB).
FYI: In an Administrator CMD prompt both winmgmt /verifyrepository and winmgmt /salvagerepository returned «WMI repository is consistent»

Yes, in VMs the check fails for some reason. Hence we added the option to ignore validation errors in the configuration.

Could you please try to reset the WMI repository: https://techcommunity.microsoft.com/t5/ask-the-performance-team/wmi-rebuilding-the-wmi-repository/ba-p/373846

For Windows Vista , Windows 7 , Windows Server 2008, and Windows Server 2008 R2 , you can run winmgmt /verifyrepository from a command prompt.
If repository is found to be inconsistent:
Winmgmt /salvagerepository
Note this command will take the content of the inconsistent repository and merge it into the rebuilt repository if it is readable
If the above doesn’t work, then run:
Winmgmt /resetrepository

I ended up formatting my PC (for other reasons), and today I installed SEB again (the latest version) and it worked, on the same PC, so I guess it had something to do with Windows files or something like that…
I’m keeping this issue opened, because I’ve seen people with the same issue above, so you can continue troubleshooting the same problem without creating a new issue.
Either way, thank you for your help, and if it happens again, I’ll try that and reply here

Thanks for the update, @rui2015. Glad to know you were able to make it work, albeit with having to reset your entire machine. Yes, it must be some configuration or system component which can get corrupted. Most unfortunately, we had no luck thus far in pinning down the root cause.

We were able to gain more information, it namely appears to be the case that this error can be caused by a specific display driver from Windows («PnP-Monitor Lock (Standard)»), see #341.

Hello,
I’m facing the same problem

Logfile:

/* Safe Exam Browser, Version 3.3.2 (x64), Build 3.3.2.413
/* Copyright © 2022 ETH Zürich, Educational Development and Technology (LET)
/* 
/* Please visit https://www.github.com/SafeExamBrowser for more information.

# Application started at 2022-04-10 16:28:27.264
# Running on Windows 10, Microsoft Windows NT 10.0.22593.0 (x64)
# Computer 'DESKTOP-3S74I5P' is a XPS XPS 13 7390 manufactured by Dell Inc.
# Runtime-ID: 5aad2db8-68af-4244-a8aa-0122948b40a6

2022-04-10 16:28:27.736 [04] - INFO: Initiating startup procedure...
2022-04-10 16:28:27.751 [04] - INFO: Loading text data...
2022-04-10 16:28:27.765 [04] - DEBUG: [Text] System language is 'it', trying to load data...
2022-04-10 16:28:27.765 [04] - DEBUG: [Text] Data successfully loaded.
2022-04-10 16:28:27.765 [04] - INFO: Starting communication host...
2022-04-10 16:28:27.813 [09] - DEBUG: [RuntimeHost] Communication host is opening...
2022-04-10 16:28:27.863 [09] - DEBUG: [RuntimeHost] Communication host has been opened.
2022-04-10 16:28:27.863 [09] - DEBUG: [RuntimeHost] Successfully started communication host for endpoint 'net.pipe://localhost/safeexambrowser/runtime/582ba169-006c-463b-9900-69def67a0321'.
2022-04-10 16:28:27.874 [04] - INFO: Application successfully initialized.

2022-04-10 16:28:27.936 [04] - INFO: ### ------------------------------------ Session Start Procedure ------------------------------------- ###
2022-04-10 16:28:27.944 [04] - INFO: Initializing new session configuration...
2022-04-10 16:28:27.946 [04] - INFO:  -> Client-ID: 0c149f21-506e-4017-8c35-da01ea8a3262
2022-04-10 16:28:27.946 [04] - INFO:  -> Runtime-ID: 5aad2db8-68af-4244-a8aa-0122948b40a6
2022-04-10 16:28:27.949 [04] - INFO:  -> Session-ID: c9470eb9-66db-48b7-bd5d-05f2da91cc2c
2022-04-10 16:28:27.953 [04] - INFO: Initializing application configuration...
2022-04-10 16:28:27.955 [04] - INFO: No valid configuration resource specified and no local client configuration found - loading default settings...
2022-04-10 16:28:27.971 [04] - INFO: The configuration was successful.
2022-04-10 16:28:27.971 [04] - INFO: Remote proctoring is disabled, skipping disclaimer.
2022-04-10 16:28:27.971 [04] - INFO: Validating remote session policy...
2022-04-10 16:28:27.983 [04] - DEBUG: [RemoteSessionDetector] System appears not to be running in a remote session.
2022-04-10 16:28:27.983 [04] - INFO: Validating virtual machine policy...
2022-04-10 16:28:27.986 [04] - DEBUG: [VirtualMachineDetector] Computer 'DESKTOP-3S74I5P' appears to not be a virtual machine.
2022-04-10 16:28:27.986 [04] - INFO: Validating display configuration...
2022-04-10 16:28:28.067 [04] - ERROR: [DisplayMonitor] Failed to query displays!

   Exception Message: Accesso negato 
   Exception Type: System.Management.ManagementException

   in System.Management.ManagementException.ThrowWithExtendedInfo(ManagementStatus errorCode)
   in System.Management.ManagementObjectCollection.ManagementObjectEnumerator.MoveNext()
   in System.Linq.Enumerable.<CastIterator>d__97`1.MoveNext()
   in SafeExamBrowser.Monitoring.Display.DisplayMonitor.TryLoadDisplays(IList`1& displays) in C:\Users\appveyor\projects\seb-win-refactoring\SafeExamBrowser.Monitoring\Display\DisplayMonitor.cs:riga 169

2022-04-10 16:28:28.071 [04] - WARNING: [DisplayMonitor] Failed to validate display configuration, active configuration is not allowed.
2022-04-10 16:28:28.073 [04] - ERROR: Display configuration is not allowed!
2022-04-10 16:28:31.463 [04] - INFO: ### -------------------------------------- Session Start Failed -------------------------------------- ###

2022-04-10 16:28:32.455 [07] - INFO: Initiating shutdown procedure...
2022-04-10 16:28:32.460 [07] - INFO: Stopping communication host...
2022-04-10 16:28:32.465 [07] - DEBUG: [RuntimeHost] Communication host is closing...
2022-04-10 16:28:32.501 [07] - DEBUG: [RuntimeHost] Communication host has been closed.
2022-04-10 16:28:32.503 [07] - DEBUG: [RuntimeHost] Terminated communication host for endpoint 'net.pipe://localhost/safeexambrowser/runtime/582ba169-006c-463b-9900-69def67a0321'.
2022-04-10 16:28:32.505 [07] - INFO: Application successfully finalized.

# Application terminated at 2022-04-10 16:28:32.555

What I’ve done so far:

reinstalled the application
searched for the driver «PnP-Monitor Lock (Standard)» (under devices -> DESKTOP-3S74I5P -> monitor) without results
ran in an Administrator CMD prompt winmgmt /verifyrepository and winmgmt /salvagerepository, but both returned «WMI repository is consistent»

Note

I’m currently running Windows 11 Pro with Windows Subsystem for Linux enabled.

@dbuechel any new ideas?
Thank you so much

Thanks for the information, @FrassettoN. We have a testing device where the issue apparently can be reproduced, I hope that I can have a look at it in the coming weeks. Until now, the assumption was that the issue has something to do with the display driver mentioned above, but if that isn’t the case on your machine, then we’re basically back to zero…

Glad to help. I have installed version 3.1.1.250 (from CISIA website) and it works perfectly. Maybe this could help you finding the bug…

I have installed version 3.1.1.250 (from CISIA website) and it works perfectly.

That’s because the display monitoring was a new feature which we introduced in version 3.2.0 😉

That’s because the display monitoring was a new feature which we introduced in version 3.2.0 😉

Yeah, yeah, I know. It was more a tip for those who will encounter this problem a few days before a test 😂

Hi @dbuechel, are you keeping this open because of the VM display detection issue? Though, it would be nice to get fixed from my personal perspective, I seriously doubt it’s hampering many (real) exam takers… Regards, Jeroen

@jeroenhabets Yes exactly. I’ll attempt to fix the problem with the display driver mentioned above once I have time to look at our testing device, but it may well be that we’ll have to classify this as «won’t fix» for the moment. I thus far was unfortunately not able to reproduce the issue.

I have to mark this as won’t fix for the moment. I was unable to get to the root cause of the issue (I still suspect some issue in the .NET Framework / WMI, possibly related to the display driver mentioned above) and also failed to find a solution or workaround to the problem. I furthermore can only reproduce the issue on one particular device, and only when I keep the laptop lid shut directly after starting the machine.

Hello everyone,
I have the same problem when i use the original driver AMD Radeon(TM) Vega 11 Graphics.

2022-08-12_13h14m45s_Runtime.log

When I use the generic microsoft driver I no longer have the problem and SEB starts correctly.

According to the log, you do not have the same issue:

2022-08-12 13:14:55.792 [06] - INFO: Validating display configuration...
2022-08-12 13:14:55.807 [06] - INFO: [DisplayMonitor] Detected active, external display 'DISPLAY\LEN62B6\5&3bac39b&0&UID268_0' connected via 'HDMI'.
2022-08-12 13:14:55.807 [06] - INFO: [DisplayMonitor] Detected 1 active displays, 3 are allowed.
2022-08-12 13:14:55.807 [06] - WARNING: [DisplayMonitor] Detected external display but only internal displays are allowed!
2022-08-12 13:14:55.807 [06] - ERROR: Display configuration is not allowed!

See the second to last line: Detected external display but only internal displays are allowed!

You’re right!

Should I open a new thread?

It appears that you’re using an external display, but the configuration allows only internal displays. Is that correct?

No. I’m using a normal desktop pc with a single monitor.

The problem is that when I use the official video card driver I encounter this problem. If I use a generic microsoft driver I have no problem.

I’m using a normal desktop pc with a single monitor

Exactly, that is an external monitor, only laptop / notebook computers have internal monitors. The configuration you’re trying to use prohibits the usage of external monitors, thus you won’t be able to use that setup unless someone changes the configuration itself to allow the usage of external monitors.

What I don’t explain is: why don’t I have problems if I use the generic microsoft driver?

Why don’t I have problems if I use the generic microsoft driver?

That indeed is a good question. Could you provide some screen shots / photos and other details of the exact setup that you’re using?

@dbuechel hi

I’m having a similar problem

Actually I’m using Mettl’s MSB which in backend SEB.

I used the same PC for last semester exam and it worked well. But now my college instructed my to update the software (Mettl MSB) after which I getting 0 internal and 0 external displays detected error.

I have attached the screenshot and log for your reference.

Note: My Graphic Driver is Intel UHD 550 and monitor Driver is Generic Non-PnP Monitor.

2022-10-22_19h41m46s_Runtime.log.txt

Thanks in advance

@hunterz-killer We cannot help you with MSB, that’s another product and you’d need to contact its manufacturers if you have issues with it. According to the screenshots above, you’re trying to use a custom build, is that correct?

@hunterz-killer We cannot help you with MSB, that’s another product and you’d need to contact its manufacturers if you have issues with it. According to the screenshots above, you’re trying to use a custom build, is that correct?

Yes, you are correct it seems to a custom build but i couldn’t confirm it.

I have reached the MSB support team but couldn’t solve it.
Is there any possibility or things I can check with to solve the issue.

Apart from the driver issue mentioned above, we unfortunately do not have any indications of what the underlying issue could be. We didn’t encounter the problem ourselves thus far (apart from the special case above), so there’s really not too much we can do until we get a reliable way to reproduce the issue meaningfully.

So, Guys who are facing the above mentioned error please follow the steps below:-

open this link -> https://www.entechtaiwan.com/util/moninfo.shtm
download the software
install it and open it
go on top left click on file option and click on create Imf file and save it
once done remember the location you saved that file on.
now go to system settings,then go to update and security and go to recovery and click restart now
when you are in recovery click on troubleshoot and select advanced options and select startup settings
on the new window opened (if it ask you to select account then select your account) after that press 7 on your keyboard and your
computer may restart
now go to device manager, then drop down the monitor tab, then right click on the «generic non-pnp monitor» and click update driver
now select «browse my computer drivers» and then click «let me pick» then click on have disk.
now click on «browse» and then select the imf file we saved in starting and once it is installed let the device manager refresh itself.
now again right click on what so ever name is there in place of «generic non-pnp monitor» and go to update driver but this time click on select driver automatically
once it is done just run msb again and check the error must get solved ❤️✌️

Solved by @hunterz-killer after a long communication with him 😃👍

Im having the same issue on my laptop

Labels

won’t fix

This issue will or can not be fixed at the moment.

Источник

Procedures

The following procedures can be completed by invigilators.

Candidate is experiencing problems in SEB during exam

Symtom: Client error warning messages in Monitor. Candidate is experiencing degraded computer performance.

Cause: Candidate has installed Safe Exam Browser on a computer that doesn`t meet system requirements. This can lead to Client Errors, server side saving delays or in worst case — loss of data.

Alternative solutions:

Exempt candidate from SEB (Requires chief invigilator access or above).
Switching a candidate to paper (Requires chief invigilator access or above).

Candidate has lost internet connection in SEB

Symtom: Candidate recieves Offline Alert. Offline Warning in Monitor Tool

Источник

Hi
We conducted our test in SEB today. Few of our student received unable to install SEB version 3.2.0338 —> SETUP FAILED error messages as attached below

I have tried installing the following but failed
.NET Framework 4.7.2 Runtime: https://dotnet.microsoft.com/download/dotnet-framework/net472
Microsoft Edge WebView2 Runtime: https://go.microsoft.com/fwlink/p/?LinkId=2124703
Visual C++ 2015-2019 Redistributable: https://support.microsoft.com/en-us/help/2977003/the-latest-supported-visual-c-downloads

I’m attaching one of the student’s log file here
STUDENT log file
[1804:0704][2021-08-02T14:35:04]i001: Burn v3.11.1.2318, Windows v10.0 (Build 19043: Service Pack 0), path: C:\Users\km\AppData\Local\Temp{9590252B-0BC7-47F5-A1C2-F383883545EE}.cr\SEB_3.2.0.338_SetupBundle.exe
[1804:0704][2021-08-02T14:35:04]i000: Initializing numeric variable ‘DotNetMinimumVersion’ to value ‘461808’
[1804:0704][2021-08-02T14:35:04]i000: Initializing version variable ‘VisualCppMinimumVersion’ to value ‘14.26.28720.0’
[1804:0704][2021-08-02T14:35:04]i009: Command Line: ‘-burn.clean.room=C:\Users\km\Downloads\SEB_3.2.0.338_SetupBundle.exe -burn.filehandle.attached=712 -burn.filehandle.self=536’
[1804:0704][2021-08-02T14:35:04]i000: Setting string variable ‘WixBundleOriginalSource’ to value ‘C:\Users\km\Downloads\SEB_3.2.0.338_SetupBundle.exe’
[1804:0704][2021-08-02T14:35:04]i000: Setting string variable ‘WixBundleOriginalSourceFolder’ to value ‘C:\Users\km\Downloads’
[1804:0704][2021-08-02T14:35:04]i000: Setting string variable ‘WixBundleLog’ to value ‘C:\Users\km\AppData\Local\Temp\Safe_Exam_Browser_20210802143504.log’
[1804:0704][2021-08-02T14:35:04]i000: Setting string variable ‘WixBundleName’ to value ‘Safe Exam Browser’
[1804:0704][2021-08-02T14:35:04]i000: Setting string variable ‘WixBundleManufacturer’ to value ‘ETH Zürich’
[1804:32A8][2021-08-02T14:35:04]i000: Setting numeric variable ‘WixStdBALanguageId’ to value 1033
[1804:32A8][2021-08-02T14:35:04]i000: Setting version variable ‘WixBundleFileVersion’ to value ‘3.2.0.338’
[1804:0704][2021-08-02T14:35:04]i100: Detect begin, 6 packages
[1804:0704][2021-08-02T14:35:04]i000: Setting string variable ‘NETFRAMEWORK45’ to value ‘528372’
[1804:0704][2021-08-02T14:35:04]i052: Condition ‘VersionNT64’ evaluates to true.
[1804:0704][2021-08-02T14:35:04]i000: Setting version variable ‘VisualCppInstalledVersionX64’ to value ‘14.29.30040.0’
[1804:0704][2021-08-02T14:35:04]i052: Condition ‘NOT VersionNT64’ evaluates to false.
[1804:0704][2021-08-02T14:35:04]i000: Registry value not found. Key = ‘SOFTWARE\Microsoft\EdgeUpdate\Clients{F3017226-FE2A-4295-8BDF-00C3A9A7E4C5}’, Value = ‘EBWebView’
[1804:0704][2021-08-02T14:35:04]i052: Condition ‘NETFRAMEWORK45 >= DotNetMinimumVersion’ evaluates to true.
[1804:0704][2021-08-02T14:35:04]i052: Condition ‘VisualCppInstalledVersionX64 >= VisualCppMinimumVersion’ evaluates to true.
[1804:0704][2021-08-02T14:35:04]i052: Condition ‘VisualCppInstalledVersionX86 >= VisualCppMinimumVersion’ evaluates to false.
[1804:0704][2021-08-02T14:35:04]w120: Detected partially cached package: WebView2_Bootstrapper, invalid payload: WebView2_Bootstrapper, reason: 0x80070002
[1804:0704][2021-08-02T14:35:04]i101: Detected package: NetFx472Redist, state: Present, cached: None
[1804:0704][2021-08-02T14:35:04]i101: Detected package: vc_redist.x64.exe, state: Present, cached: None
[1804:0704][2021-08-02T14:35:04]i101: Detected package: vc_redist.x86.exe, state: Absent, cached: None
[1804:0704][2021-08-02T14:35:04]i101: Detected package: WebView2_Bootstrapper, state: Absent, cached: Partial
[1804:0704][2021-08-02T14:35:04]i101: Detected package: SetupX64, state: Absent, cached: None
[1804:0704][2021-08-02T14:35:04]i101: Detected package: SetupX86, state: Absent, cached: None
[1804:0704][2021-08-02T14:35:04]i199: Detect complete, result: 0x0
[1804:32A8][2021-08-02T14:35:07]i000: Setting numeric variable ‘EulaAcceptCheckbox’ to value 1
[1804:0704][2021-08-02T14:35:07]i200: Plan begin, 6 packages, action: Install
[1804:0704][2021-08-02T14:35:07]w321: Skipping dependency registration on package with no dependency providers: NetFx472Redist
[1804:0704][2021-08-02T14:35:07]i052: Condition ‘VersionNT64’ evaluates to true.
[1804:0704][2021-08-02T14:35:07]w321: Skipping dependency registration on package with no dependency providers: vc_redist.x64.exe
[1804:0704][2021-08-02T14:35:07]i052: Condition ‘NOT VersionNT64’ evaluates to false.
[1804:0704][2021-08-02T14:35:07]w321: Skipping dependency registration on package with no dependency providers: vc_redist.x86.exe
[1804:0704][2021-08-02T14:35:07]i052: Condition ‘NOT (REMOVE OR RuntimeInstalled)’ evaluates to true.
[1804:0704][2021-08-02T14:35:07]w321: Skipping dependency registration on package with no dependency providers: WebView2_Bootstrapper
[1804:0704][2021-08-02T14:35:07]i000: Setting string variable ‘WixBundleLog_WebView2_Bootstrapper’ to value ‘C:\Users\km\AppData\Local\Temp\Safe_Exam_Browser_20210802143504_000_WebView2_Bootstrapper.log’
[1804:0704][2021-08-02T14:35:07]i052: Condition ‘VersionNT64’ evaluates to true.
[1804:0704][2021-08-02T14:35:07]i000: Setting string variable ‘WixBundleRollbackLog_SetupX64’ to value ‘C:\Users\km\AppData\Local\Temp\Safe_Exam_Browser_20210802143504_001_SetupX64_rollback.log’
[1804:0704][2021-08-02T14:35:07]i000: Setting string variable ‘WixBundleLog_SetupX64’ to value ‘C:\Users\km\AppData\Local\Temp\Safe_Exam_Browser_20210802143504_001_SetupX64.log’
[1804:0704][2021-08-02T14:35:07]i052: Condition ‘NOT VersionNT64’ evaluates to false.
[1804:0704][2021-08-02T14:35:07]i201: Planned package: NetFx472Redist, state: Present, default requested: Present, ba requested: Present, execute: None, rollback: None, cache: No, uncache: No, dependency: None
[1804:0704][2021-08-02T14:35:07]i201: Planned package: vc_redist.x64.exe, state: Present, default requested: Present, ba requested: Present, execute: None, rollback: None, cache: No, uncache: No, dependency: None
[1804:0704][2021-08-02T14:35:07]i201: Planned package: vc_redist.x86.exe, state: Absent, default requested: Absent, ba requested: Absent, execute: None, rollback: None, cache: No, uncache: No, dependency: None
[1804:0704][2021-08-02T14:35:07]i201: Planned package: WebView2_Bootstrapper, state: Absent, default requested: Present, ba requested: Present, execute: Install, rollback: None, cache: Yes, uncache: Yes, dependency: None
[1804:0704][2021-08-02T14:35:07]i201: Planned package: SetupX64, state: Absent, default requested: Present, ba requested: Present, execute: Install, rollback: Uninstall, cache: Yes, uncache: No, dependency: Register
[1804:0704][2021-08-02T14:35:07]i201: Planned package: SetupX86, state: Absent, default requested: Absent, ba requested: Absent, execute: None, rollback: None, cache: No, uncache: No, dependency: None
[1804:0704][2021-08-02T14:35:07]i299: Plan complete, result: 0x0
[1804:0704][2021-08-02T14:35:07]i300: Apply begin
[1804:0704][2021-08-02T14:35:07]i010: Launching elevated engine process.
[1804:0704][2021-08-02T14:35:10]i011: Launched elevated engine process.
[1804:0704][2021-08-02T14:35:10]i012: Connected to elevated engine.
[09F0:1EA4][2021-08-02T14:35:10]i358: Pausing automatic updates.
[09F0:1EA4][2021-08-02T14:35:10]i359: Paused automatic updates.
[09F0:1EA4][2021-08-02T14:35:10]i360: Creating a system restore point.
[09F0:1EA4][2021-08-02T14:35:10]w363: Could not create system restore point, error: 0x80070422. Continuing…
[09F0:1EA4][2021-08-02T14:35:10]i370: Session begin, registration key: SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall{44703450-c5c5-401a-8af6-4862ad15e765}, options: 0x7, disable resume: No
[09F0:1EA4][2021-08-02T14:35:10]i000: Caching bundle from: ‘C:\Users\km\AppData\Local\Temp{7215930B-98DC-4BBB-AF8D-386CFBB2A819}.be\SetupBundle.exe’ to: ‘C:\ProgramData\Package Cache{44703450-c5c5-401a-8af6-4862ad15e765}\SetupBundle.exe’
[09F0:1EA4][2021-08-02T14:35:10]i320: Registering bundle dependency provider: {44703450-c5c5-401a-8af6-4862ad15e765}, version: 3.2.0.338
[09F0:1EA4][2021-08-02T14:35:10]i371: Updating session, registration key: SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall{44703450-c5c5-401a-8af6-4862ad15e765}, resume: Active, restart initiated: No, disable resume: No
[1804:3450][2021-08-02T14:35:10]w343: Prompt for source of package: WebView2_Bootstrapper, payload: WebView2_Bootstrapper, path: C:\Users\km\Downloads\WebView2 Bootstrapper
[1804:3450][2021-08-02T14:35:10]i338: Acquiring package: WebView2_Bootstrapper, payload: WebView2_Bootstrapper, download from: https://go.microsoft.com/fwlink/p/?LinkId=2124703
[09F0:2B8C][2021-08-02T14:35:11]e000: Error 0x80070490: Failed to find expected public key in certificate chain.
[09F0:2B8C][2021-08-02T14:35:11]e000: Error 0x80070490: Failed to verify expected payload against actual certificate chain.
[09F0:2B8C][2021-08-02T14:35:11]e000: Error 0x80070490: Failed to verify signature of payload: WebView2_Bootstrapper
[09F0:2B8C][2021-08-02T14:35:11]e310: Failed to verify payload: WebView2_Bootstrapper at path: C:\ProgramData\Package Cache.unverified\WebView2_Bootstrapper, error: 0x80070490. Deleting file.
[09F0:2B8C][2021-08-02T14:35:11]e000: Error 0x80070490: Failed to cache payload: WebView2_Bootstrapper
[1804:3450][2021-08-02T14:35:11]e314: Failed to cache payload: WebView2_Bootstrapper from working path: C:\Users\km\AppData\Local\Temp{7215930B-98DC-4BBB-AF8D-386CFBB2A819}\WebView2_Bootstrapper, error: 0x80070490.
[1804:3450][2021-08-02T14:35:11]e349: Application requested retry of payload: WebView2_Bootstrapper, encountered error: 0x80070490. Retrying…
[1804:3450][2021-08-02T14:35:11]w343: Prompt for source of package: WebView2_Bootstrapper, payload: WebView2_Bootstrapper, path: C:\Users\km\Downloads\WebView2 Bootstrapper
[1804:3450][2021-08-02T14:35:14]i338: Acquiring package: WebView2_Bootstrapper, payload: WebView2_Bootstrapper, download from: https://go.microsoft.com/fwlink/p/?LinkId=2124703
[09F0:2B8C][2021-08-02T14:35:14]e000: Error 0x80070490: Failed to find expected public key in certificate chain.
[09F0:2B8C][2021-08-02T14:35:14]e000: Error 0x80070490: Failed to verify expected payload against actual certificate chain.
[09F0:2B8C][2021-08-02T14:35:14]e000: Error 0x80070490: Failed to verify signature of payload: WebView2_Bootstrapper
[09F0:2B8C][2021-08-02T14:35:14]e310: Failed to verify payload: WebView2_Bootstrapper at path: C:\ProgramData\Package Cache.unverified\WebView2_Bootstrapper, error: 0x80070490. Deleting file.
[09F0:2B8C][2021-08-02T14:35:14]e000: Error 0x80070490: Failed to cache payload: WebView2_Bootstrapper
[1804:3450][2021-08-02T14:35:14]e314: Failed to cache payload: WebView2_Bootstrapper from working path: C:\Users\km\AppData\Local\Temp{7215930B-98DC-4BBB-AF8D-386CFBB2A819}\WebView2_Bootstrapper, error: 0x80070490.
[1804:3450][2021-08-02T14:35:14]e349: Application requested retry of payload: WebView2_Bootstrapper, encountered error: 0x80070490. Retrying…
[1804:3450][2021-08-02T14:35:14]w343: Prompt for source of package: WebView2_Bootstrapper, payload: WebView2_Bootstrapper, path: C:\Users\km\Downloads\WebView2 Bootstrapper
[1804:3450][2021-08-02T14:35:17]i338: Acquiring package: WebView2_Bootstrapper, payload: WebView2_Bootstrapper, download from: https://go.microsoft.com/fwlink/p/?LinkId=2124703
[09F0:2B8C][2021-08-02T14:35:17]e000: Error 0x80070490: Failed to find expected public key in certificate chain.
[09F0:2B8C][2021-08-02T14:35:17]e000: Error 0x80070490: Failed to verify expected payload against actual certificate chain.
[09F0:2B8C][2021-08-02T14:35:17]e000: Error 0x80070490: Failed to verify signature of payload: WebView2_Bootstrapper
[09F0:2B8C][2021-08-02T14:35:17]e310: Failed to verify payload: WebView2_Bootstrapper at path: C:\ProgramData\Package Cache.unverified\WebView2_Bootstrapper, error: 0x80070490. Deleting file.
[09F0:2B8C][2021-08-02T14:35:17]e000: Error 0x80070490: Failed to cache payload: WebView2_Bootstrapper
[1804:3450][2021-08-02T14:35:17]e314: Failed to cache payload: WebView2_Bootstrapper from working path: C:\Users\km\AppData\Local\Temp{7215930B-98DC-4BBB-AF8D-386CFBB2A819}\WebView2_Bootstrapper, error: 0x80070490.
[1804:0704][2021-08-02T14:35:17]e000: Error 0x80070490: Failed while caching, aborting execution.
[09F0:1EA4][2021-08-02T14:35:17]i372: Session end, registration key: SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall{44703450-c5c5-401a-8af6-4862ad15e765}, resume: None, restart: None, disable resume: No
[09F0:1EA4][2021-08-02T14:35:17]i330: Removed bundle dependency provider: {44703450-c5c5-401a-8af6-4862ad15e765}
[09F0:1EA4][2021-08-02T14:35:17]i352: Removing cached bundle: {44703450-c5c5-401a-8af6-4862ad15e765}, from path: C:\ProgramData\Package Cache{44703450-c5c5-401a-8af6-4862ad15e765}
[09F0:1EA4][2021-08-02T14:35:17]i371: Updating session, registration key: SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall{44703450-c5c5-401a-8af6-4862ad15e765}, resume: None, restart initiated: No, disable resume: No
[1804:0704][2021-08-02T14:35:18]i399: Apply complete, result: 0x80070490, restart: None, ba requested restart: No

Many downloaded the new SEB version last week and it seem they didn’t have an issue.

I tried all the steps but fails. I installed latest SEB version 3.2.0338 in my office laptop on 16 July 2021 and personal laptop on29 July 2021, I didn;t have any issues. Student who are downloading recently having this installation problem
Please help. Urgent. Having another test this week.
Thank you

Источник

Q1. I have installed Safe Exam Browser and downloaded the configuration file from school’s Moodle site, but nothing happens, or Safe Exam Browser isn’t running after I try to run the configuration file. What should I do?

If your default application for the configuration is not set to Safe Exam Browser, please follow the steps below to correct it. You may also try to reinstall/repair the Safe Exam Browser to correct the file association.

Right click on the configuration file, and select “Property”.

2. If you are not able to find “Safe Exam Browser” under “Other options”, click “More apps”.

3. Click “Look for another app on this PC”

4. By default, you will see folders listed under “C:\Program Files\”. Double click on “Safe Exam Browser”, “Application”, select “Safe Exam Browser”, then click “Open”.

5. Make sure the application for “Opens with:” is now changed to “Safe Exam Browser”, then click “OK”

Q2. Safe Exam Browser is not able to run properly or crashes after running the configuration file.

Before you try any methods listed below, try install the full bundle version of Safe Exam Browser from Safe Exam Browser – Download Latest Releases.
Currently, the version that is supported by school’s Moodle site is version 3.1.1, the direct download link: https://sourceforge.net/projects/seb/files/seb/SEB_3.1.1/SEB_3.1.1.250_SetupBundle.exe/download

2. If you have certain application installed on your computer, it will prevent Safe Exam Browser running properly.
In this case, you will need to uninstall the application from your computer.
List of applications that is not compatible with Safe Exam Browser:

Some security software will prevent Safe Exam Browser to work properly. If you are not able to run Safe Exam Browser, or see “Certificate” error after running it, please try to disable the security software.
Chinese streaming software: iQIYI

Источник

Forums

Help

SEB failed to start a new session

https://sourceforge.net/p/seb/discussion/844843/thread/07bb6bc12a/?limit=25#b35e/ccdd/8568

https://sourceforge.net/p/seb/discussion/844843/thread/07bb6bc12a/?limit=25#b35e/ccdd/8568/f204

Comments

Logfile:

What I’ve done so far:

Note

Procedures

Candidate is experiencing problems in SEB during exam

Candidate has lost internet connection in SEB

Q1. I have installed Safe Exam Browser and downloaded the configuration file from school’s Moodle site, but nothing happens, or Safe Exam Browser isn’t running after I try to run the configuration file. What should I do?

Q2. Safe Exam Browser is not able to run properly or crashes after running the configuration file.