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How to Fix Error Code SC364 Ricoh SP C811DN-DL Printer? - Ask a Question
I have Ricoh SP C811DN-DL Printer for last 8months and it works fine but suddenly my screen displayed error code SC364 and I try many ways to resolve this error like restart several-time but unable to find. So can anyone give me any suggestion to how I fix error code SC364 Ricoh SP C811DN-DL Printer?
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1
Ans
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Ricoh Printer
SC364 Ricoh Error Code :
Please Try the Following Solutions to Fix Error Code SC364 Ricoh SP C811DN-DL Printer —
SC364 Ricoh Error Code Solution 1 —
1. First of all, turn OFF your Ricoh printer.
2. After that open the printer head and then turn ON your printer.
3. Now the cartridges will start to move to the left side. Before they move to left side, close down the printer cover and leave your printer as it is.
Solution 2 —
1. Reset print head.
2. Turn off your Ricoh printer and then leave it as it is for some time.
3. Again, turn on your printer and check if the problem gets resolved or not.
Solution 3 —
1. Remove and the clean printhead.
2. You can use alcohol to clean printhead connectors.
3. Be you turn on your Ricoh printer, make sure all connectors are dried completely.
4. Next, immediately press the Power button to start the reboot mode on Ricoh printer.
Solution 4 —
1. Remove all ink cartridges.
2. After that, you have to lift up the grey bar.
3. Now, move the print head in the middle of the printer.
4. After that, you have to clean the plastic head primers. If you find any problematic cartridge then remove it.
Solution 5 —
1. Press Power button and Copy button simultaneously.
2. Wait for a few moments.
3. Once you do that, your printer will start and after that, you can perform a nozzle check.
Hope these solutions will help you to fix error code SC364 Ricoh SP C811DN-DL printer. On the other hand, if the problem still persists then get in touch with Ricoh Printer.
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02-29-2012
#1
Has anyone come across the sc364 error on a MPC4000 or similar where I’ve already replaced the black pcu, dev and dev tank and black toner pump and the error still comes up. when I replaced the black toner pump, it took about a day for the error to re appear. Before I replaced it, I let the machine go into the error state, then replaced the pump. once I powered it back on the machine came to ready where i then did about 40 black copies to see if I could get the machine to refault, which it didnt so I figured i had fixed it. Low and behold a day later, the code is back. Plan to go there and stick the vacumm cleaner on the end of the black toner pipe incase its blocked abit somewhere along the line. will also replace the IBT bealt unit incase as its done about 250k anyway
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02-29-2012
#2
Re: sc364 on MPC4000
It likely shows up after about 200 pages when it runs a process control and fails. Did it throw this code before or after you replace the PCDU. Also I think there is an SP 1902-? to run when replacing the Drum for a condition adjustment or something, supposed to run it twice I think which I dont think I have even run that really, but if it had a density issue before you replaced the drum you may need to run it so it will adjust.
Last edited by Counsel; 02-29-2012 at 04:27 AM.
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02-29-2012
#3
Re: sc364 on MPC4000
Got abit more of a handle on what its doing today. Basically the machine orginally came up with «add black toner» which the customer did and it still asked for toner even after there customer replaced it. Being that that the pcu had done its life, I orginally replaced the pcu and developer which got rid of it asking for toner. about a day later it came up with the sc364 error. Thinking it could be a faulty td sensor in the dev tank, i replaced the whole unit again(new pcu and dev tank). A day later it failed again. This time I replaced the black toner pump. It working for about a day again before failing..Heres what I found today..sc364 mean TD sensor vt low error. Orginally I thought this meant that not enough toner was being supplied to the dev tank.Wrong! It actually means it has to much..Now if I start doing solid black copies, the TD sensor voltage will start to rise towards 3Volts to when sooner of later the machine will shut down and ask for toner.As you expect the black copies start to grey off. You can open and shut the front cover and the add toner will go away.With the back cover off you can hear the toner motor dispencing etc. If you then do a force toner a few times and then check the TD sensor voltage and you will find that it has dropped, hence you know that all the toner supply mech is working. If you keep doing a force toner and drop the TD sensor voltage below .5Volts, the sc364 error with occur every 10 copies until it rises above .5 of a volt. So in theory, because the TD sensor is changing, you know that both the toner supply mech works and also the TD sensor works..So for some reason it doesnt know at what stage to start or stop adding toner..
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02-29-2012
#4
Re: sc364 on MPC4000
You may want to start thinking about the BICU board.
I had a machine do something very similar to this and the only thing that resolved it was the BICU.
Do you have a machine that you can borrow a board for testing?
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03-30-2017
#5
Pandora Office
- Rep Power
- 0
Re: sc364 on MPC4000
Good day had the same problem light copies replaced toner pump black and straight after that i got sc 364 tried all then i did a TD initial Set SP 3013/03 Black
Problem fixed try this
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03-30-2017
#6
Technician
- Rep Power
- 0
Re: sc364 on MPC4000
Originally Posted by mymymydelyla
Has anyone come across the sc364 error on a MPC4000 or similar where I’ve already replaced the black pcu, dev and dev tank and black toner pump and the error still comes up. when I replaced the black toner pump, it took about a day for the error to re appear. Before I replaced it, I let the machine go into the error state, then replaced the pump. once I powered it back on the machine came to ready where i then did about 40 black copies to see if I could get the machine to refault, which it didnt so I figured i had fixed it. Low and behold a day later, the code is back. Plan to go there and stick the vacumm cleaner on the end of the black toner pipe incase its blocked abit somewhere along the line. will also replace the IBT bealt unit incase as its done about 250k anyway
—————————
Hi,
TD sensor harness disconnected, loose, defective. A drawer connector disconnected, loose, defective. TD sensor defectiver.
Hope useful for u.Linda
————————————————————————
china spare part, Toner chip, Copier parts, Toner Cartridge — einmay toner
Originally Posted by mymymydelyla
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Аналогичные аппараты: C231SF / C232SF / C240SF / C242SF
Основные коды ошибок:
2** — Ошибки блока лазера (датчики синхронизации, лазер, полигон-мотор)
300 — Неисправность или перегрузка высоковольтного блока
396 — Неисправность или перегрузка мотора привода чёрного блока барабана
397 — Неисправность или перегрузка мотора привода цветных блоков барабана
445 — Неисправность ленты переноса — начальная позиция (датчик, мотор)
480 — Неисправность или перегрузка мотора привода блока очистки ленты переноса
490 — Не установлен блок переноса, ошибка датчика (TM) контроля процесса (грязный датчик)
500 — Неисправность или перегрузка мотора привода блока транспортировки/закрепления
530 — Неисправность или перегрузка вентилятора блока лазера
531 — Неисправность или перегрузка вентилятора блока закрепления
541—559 — Неисправность блока закрепления, блокировка даже после устранения причины возникновения
Сброс ошибок 541-559:
1. Войдите в инженерное меню, нажав последовательно кнопок [Stop] [1] [0] [7] [Color Start] (удерживайте).
2. Выберите пункт «Fuser SC Reset» и нажмите [OK].
3. Выкл/Вкл МФУ.
Ricoh printers are typically found in office environments because of their versatility and ability to handle heavy workloads at a fast rate. However, with such complex machines, errors are bound to happen. Ricoh has made the error code system as organized as possible, though it is strongly recommended to contact Ricoh Technical Support for proper diagnosis, and take the machine to a service center for the proper repair.
The most critical issue with Ricoh printers is a temperature problem (codes: SC 543 and SC 455). These errors should be given immediate attention, as bypassing this problem could result in a fire or some sort of irreparable damage.
The first batch consists of scanner-related issues. You can turn off the machine, unplug it from the wall and let it sit for a few minutes. The error may fix itself when you restart your device. If not, most scanner issues are hardware-related, which will require professional repair.
| Code | Cause |
| SC 101 | Exposure lamp error |
| SC 107 | Lamp regulator malfunction |
| SC 120-123 | Scanner home position error |
| SC 124 | Encoder signal error |
| SC 125-126 | Motor speed error |
| SC 128 | Motor start error |
| SC 129 | Motor control error |
| SC 130 | Starting issue |
| SC 142 | White level detection |
| SC 150 | ROM mismatch |
| SC 181-184 | Error within the CIS |
| SC 191 | Bar code scanning error |
| SC 193 | Image transfer error |
| SC 198 | Memory card error |
The next group is related to the laser technology. Resetting the machine may fix the problem, but these are not issues you will want to try repairing yourself.
| Code | Cause |
| SC 201 | Motor problem |
| SC 220 | Laser Sync Detect |
| SC 240 | Power supply error |
| SC 260 | Sensor error |
| SC 285 | Line position error |
The list below is in reference to problems with image development. Once again, a cold start to reset the machine’s memory could do the trick. Otherwise, contact Technical Support or take the unit to a local repair shop.
| Code | Cause |
| SC 322 | Laser synchronization issue |
| SC 325 | Magnification correction |
| SC 328 | LD unit home position error |
| SC 364 | Hard drive malfunction |
| SC 365 | Image storage address incorrect |
| SC 371-373 | Sensor Detection for Yellow, Cyan, Magenta |
| SC 401 | Abnormal transfer output |
| SC 402 | Leak in transfer roller |
| SC 403 | Transfer belt sensor error |
| SC 405 | Transfer belt position incorrect |
| SC 440 | Main motor lock |
| SC 460-461 | Thermistor temperature issue |
Paper feeding and fusing issues are the cause of this next group of error codes. Many paper feed errors can be fixed by cleaning the rollers or clearing any paper jam. The fuser issues can sometimes be rectified by adjusting the fuser temperature settings (if applicable to your model).
| Code | Cause |
| SC 500 | Motor error |
| SC 501-504 | Tray/drawer lift motor failure |
| SC 506-507 | Feed motor lock |
| SC 515-516 | Guide motor error |
| SC 520-521 | Duplexer jogger drive motor error |
| SC 530 | Bypass feed motor lock |
| SC 531 | Duplexer/Fuser reversing motor malfunction |
| SC 542 | Fuser temperature warm-up |
| SC 546 | Fuser ‘ready’ temperature error |
| SC 547 | Fuser temperature not increasing |
| SC 548 | Fuser installation problem |
| SC 551-557 | Error with pressure roller |
| SC590 | Fusing fan motor malfunction |
| SC 591 | Ricoh toner supply motor error |
| SC 599 | Output tray motor error |
This is a list of communication errors. Contact Technical Support for these issues as you may need to replace one of these main components.
| Code | Cause |
| SC 600 | Main control board and operation panel |
| SC 636 | BICU and paper feed control |
| SC 696 | Engine board and finisher |
These are common error codes caused by peripherals. Check to ensure the peripherals are properly installed. A printer reset may solve the problem, but if not, you should seek the advice of a professional.
| Code | Cause |
| SC 700 | RADF pickup error |
| SC 702-704 | RADF motor lock |
| SC 721 | Sorter motor malfunction |
| SC 722 | Finisher jogger motor |
| SC 727 | Stapler rotation issue |
| SC 760 | ADF Gate abnormal |
| SC 770 | Display editor not correct |
These are some of the most common controller errors. Make sure all connections are secure and restart the machine. If the error persists, contact Technical Support.
| Code | Cause |
| SC 800 | Start-up with no video output |
| SC 804 | Start-up with no video input |
| SC 818 | Software malfunction |
| SC 819-820 | Firmware problem |
| SC 855 | Wireless LAN card issue |
| SC 857 | USB interface error |
| SC 868 | SD card data incorrect |
| SC 870 | Abnormal address book data on hard drive |
This list of Ricoh error codes should be helpful in self-diagnosing the problem, though keep in mind, only the most common codes are listed. Your manual may provide a more comprehensive list for your specific model. If these simple troubleshooting tips provided don’t resolve the issue, it is best to contact Technical Support for further help.
Ricoh photocopier/printers error codes can be divided into three levels (A, B,C). The “A” level codes have high risk and involve the fusing unit problems. The machine operation is disabled. Only a service engineer should reset and repair this error. The B level errors are caused by one or more specific units. The machine operates as usual, excluding the related units. The C level errors have no effect on machine operation except to display a warning on the control panel. Error levels can be checked in service manuals under “troubleshooting” section.
SC543, SC545 codes:
SC543, SC545 are most common errors in Ricoh products. These errors indicate a problem in fixing temperature or thermistor. It is strongly recommended to call an authorized technician to reset and fix this problem because defected parts must be replaced/repaired before reseting these errors otherwise it may result in fire or other damages.
Error Code List:
Ricoh error codes are generally categorized into 9 categories. Each category starts with a unique number starting from 1 to9. A brief description is given below:
(a). 1xx Series (Scanning Related Problems)
| SC 101 | Exporsure Lamp error |
| SC107 | Scanner Lamp Regulator Malfunction |
| SC120 | Scanner Home position Error |
| SC121 | Scanner home position error 2 |
| SC 122 | Scanner home position error 3 |
| SC 123 | Scanner home position error 4 |
| Sc 124 | Scanner Motor encoder signal error |
| SC 125 | Scanner motor speed error1 |
| SC 126 | Scanner motor speed error2 |
| SC 127 | Scanner motor encoder rotating direction error |
| Sc 128 | Scanner motor start error |
| SC 129 | Scanner motor speed control error |
| Sc 130 | SBU defective error/ Scanner start abnormal |
| SC 131 | F-Gate Asserted during shading |
| SC 142 | White level detection error |
| SC 143 | SBU Auto adjust error |
| SC 144 | SBU Connection error |
| SC 150 | Scanner ROM Mismatch |
| SC 170 | Scanner DA1 Abnormal/Video processing |
| SC 171 | Scanner DA2 abnormal |
| SC 173 | Scanner Lamp regulator adjustment error |
| SC 174 | Scanner DA2 abnormal |
| SC 181 | CIS Lamp abnormal |
| SC 183 | CIS auto adjustment error |
| SC 184 | CIS Transmission error |
| SC 191 | Bar Code Scanning error |
| SC 192 | Automated SBU adjustment error/Bar code number is different |
| SC 193 | Image Transfer Error |
| SC 194 | SBU White level detection |
| SC 195 | DF Gate Assert error |
| SC 196 | DF Gate Negate error |
| SC 197 | DF Gate Error |
| SC 198 | Memory card error |
| SC 199 | DF Scanning finish error |
Troubleshooting Tips:
SC101:Exposure Lamp error:
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Exposure Lamp defective
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Check exposure lamp connections and the stabilizer board.
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Dirty scanner mirror or scanner mirror out of positions.
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SBU board defective
SC143:SBU white/black level correction error:
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Exposure lamp defected.
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Dirty white plate.
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BICU Board defective
SC198:Memory address error:
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The firmware program of the engine and the controller do no match.
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Controller Board defective
(b) 2XX Series For Laser Unit Problems
|
Code |
Possible Cause |
|
SC201 |
Polygon Motor |
|
SC220 |
Laser Sync Detect |
|
SC221 |
Scan length detection |
|
SC240 |
LD Power Supply Excessive |
|
SC260 |
HP Sensor |
|
SC261 |
HP Sensor not turning off |
|
SC285 |
Line position Error |
In some models (AF 2015 etc) 2xx error series does not exist.
(c) 3xx and 4xx Series Image Development Problems.
|
Troubleshooting Tips:
SC302:Charge Roller Current leakage
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Clean the machine well.
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Charge roller damaged.
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Poor connection of the PCU
SC392:Toner density sensor initial setting is not performed correctly.
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No developer
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Developing roller does not turn.
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Development roller coupling gear is not correctly attached.
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Poor connection of PCU
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ID sensor defective
SC402: Transfer roller lead error 2
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High voltage supply board defective
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Transfer/Separation unit set incorrectly
Transfer roller damaged
(d) 5xx Series For Paper Feed and Fusing Problems
|
Code |
Possible Causes |
| SC500 | Main motor/transport motor lock/Fusing motor error |
| SC501 | Drawer 1 lift motor malfunction |
| SC502 | 2nd or 1st tray lift motor malfunction |
| SC503 | Drawer3(or 2nd) lift motor error |
| SC504 | Drawer 4 or 3rd lift motor malfunction |
| SC505 | LCC Tray malfunction |
| SC506 | Paper tray motor lock |
| SC507 | LCT main/feed motor lock |
| SC508 | Rear fence drive motor |
| SC509 | Drawer 3 LCT right fence error |
| SC510 | LCT lower limit error |
| SC511 | LCC motor lock |
| SC515 | Drawer left guide drive motor error, Tandem rear fence motor error |
| SC516 | Drawer 1 side guide motor error |
| SC520 | Paper tray error/Duplexer jogger drive motor error |
| SC521 | Duplexer jogger driver motor error 2 |
| SC522 | Duplex-Side fence jogger HP error |
| SC524 | Duplex-End fence jogger HP error |
| SC530 | Bypass feed motor lock/fusing fan motor error |
| SC531 | Fuser/Duplexer reversing motor error |
| SC541 | Fuser thermistor open/ Hot Roller thermistor open |
| SC542 | Fuser Temperature warm-up error |
| SC543 | Fuser overheat error1 |
| SC544 | Hot roller fusing lamp lower limit temperature detected |
| SC545 | Fuser lamp overheat error 2 |
| SC546 | Fuser ready temperature malfunction |
| SC547 | Zero cross signal malfunction/ Fusing temperature does not increase |
| SC548 | Fusing installation error |
| SC550 | Fusing web end |
| SC551 | Pressure roller thermistor open |
| SC552 | Pressure roller warm up error |
| SC553 | Pressure roller overheat |
| SC554 | Pressure roller low temperature abnormal |
| SC555 | Pressure roller ready temperature abnormal |
| SC557 | Pressure roller temperature does not increase |
| SC558 | Zero cross signal abnormal |
| SC590 | Exhaust/Fusing fan motor error/used toner collection motor error |
| SC591 | Toner supply motor error |
| SC592 | Toner bank motor error |
| SC599 | Copy exit tray motor lock |
Troubleshooting Tips:
SC500:Too much load on the drive mechanism
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Some gears or other rotating parting has been jammed.
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Developing unit is over toned.
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Main motor or its driving board is defective.
Before replacing motors or sensors, first check the mechanical load.
SC 541:Fusing thermistor open:
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Machine is plugged into low line voltage.
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Fixing thermistor is defective or out of position.
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Some loose connection
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Power Supply board defective
SC590:Left exhaust fan motor error
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Loose connection of the exhaust fan motor.
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Too much dust in the fan causing too much load on the motor driver.
(e) 6XX: Communication errors
| Code | Possible Cause |
| SC600 | Communication Error Between Main Control and Operation Panel Boards |
| SC634 | Key/ Card Counter Device Error |
| SC636 | Communication Error Between BICU & Paper Feed Control PWA |
| SC696 | Communication Error Between Engine Boad and Finisher |
Troubleshooting Tips:
SC621:ADF connection error
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An incorrect ADF is installed on the machines.
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The connector of the ADF is removed while the machine is in the energy save mode.
(f) 7XX: Peripherals Problems
| Code | Possible Cause |
| SC700 | RADF Original Pickup Malfunction |
| SC702 | RADF Feed Motor Lock |
| SC703 | RADF Transport Motor Lock |
| SC704 | RADF Original Exit Motor Lock |
| SC705 | RADF Bottom Plate Motor |
| SC721 | Sorter Bin Motor |
| SC722 | Finisher/Sorter Jogger Motor |
| SC727 | Finisher Stapler Rotation error |
| SC728 | Finisher paper stack height error |
| SC733 | Finisher Lower Tray lift Motor |
| SC760 | ADF Gate Abnormal |
| SC770 | Display Editor Abnormal |
Troubleshooting Tips:
SC700:ADF pickup problem
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Home sensor is defective
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ADF board or pickup roller mechanism is defective.
SC733:Finisher lower tray lift motor
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stack height sensor or lower tray limit sensor may cause this problem
(g) 8XX: Controller Errors
| Code | Possible Cause |
| SC800 | Startup Without Video output End |
| SC804 | Startup Without Video Input End |
| SC818 | Watchdog Error, Software Malfunction |
| SC819 | Kernel Mismatch, Download Firmware again |
| SC820 | Self Diagnostic Error,Download Firmware again |
| SC855 | Wireless LAN card problem detected |
| SC857 | USB Interface Error Detected |
| SC868 | Incorrect Data is detected in the SD card |
| SC870 | Address Book Data stored on the hard disk was abnormal |
Troubleshooting Tips:
SC 826:Self diagnostic error:
NVRAM on the controller board is defective and must be replaced.
SC855:Wireless LAN card error
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Poor Connections between LAN card and the printer
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Defective controller board.
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Defective wireless LAN card.
Disclaimer:
Please note that this detail is just for information. Do not try to repair a machine if you are not a qualified technician. Technicians should also not take this information as a substitute of technician manuals.