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- Error Codes
- Ricoh
- SPC360DNw
- All codes
Error Codes List page 1
- Code: SC101-01
- Description: CIS Error: Front Side The peak white level is less than the prescribed value.
- Causes: • CIS is defective.
• MPU is defective.
• Power/signal harness is defective.
• Scanner unit condensation
• CIS is not set properly, or is dirty.
• The white plate is not set properly, or is dirty. - Remedy: Check if the SC occurs by turning the power OFF then ON. If the SC occurs again, do the following steps. Check if the SC reoccurs by cycling the power after each step.
1. Clean the white guide plate.
2. Reset/clean the CIS and white plate in the scanner.
3. Replace the units in the following order: • Original front side CIS • Engine board • PSU/Signal harness
- Code: SC102-00
- Description: LED Illumination Adjustment Error: Front Side
The white level peak reached the prescribed threshold when the white plate was scanned after a specified number of adjustments. - Causes: • CIS is defective.
• MPU is defective.
• Power/signal harness is defective.
• Scanner unit condensation
• CIS is not set properly, or is dirty.
• The white plate is not set properly, or is dirty. - Remedy: Check if the SC occurs by turning the power OFF then ON. If the SC occurs again, do the following steps. Check if the SC reoccurs by cycling the power after each step.
1. Clean the white guide plate.
2. Reset/clean the CIS and white plate in the scanner.
3. Replace the units in the following order: • Original front side CIS • Controller board
• PSU/Signal harness
- Code: SC111-01
- Description: CIS Error: Rear Side
The peak white level is less than the prescribed value. - Causes: • CIS is defective.
• MPU is defective.
• Power/signal harness is defective.
• Scanner unit condensation
• CIS is not set properly, or is dirty.
• The white plate is not set properly, or is dirty. - Remedy: Check if the SC occurs by turning the power OFF then ON. If the SC occurs again, do the following steps. Check if the SC reoccurs by cycling the power after each step.
1. Reset/clean the CIS and white plate in the document feeder.
2. Replace the units in the following order: • Original rear side CIS • Engine board • PSU/Signal harness
- Code: SC112-00
- Description: LED Illumination Adjustment Error: Rear Side
The white level peak reached the prescribed threshold when the white plate was scanned after a specified number of adjustments. - Causes: • CIS is defective.
• MPU is defective.
• Power/signal harness is defective.
• Scanner unit condensation
• CIS is not set properly, or is dirty.
• The white plate is not set properly, or is dirty. - Remedy: Check if the SC occurs by turning the power OFF then ON. If the SC occurs again, do the following steps. Check if the SC reoccurs by cycling the power after each step.
1. Reset/clean the CIS and white plate in the document feeder.
2. Replace the units in the following order: • Original rear side CIS • Controller board
• PSU/Signal harness
- Code: SC120-00
- Description: Scanner HP Error 1
The scanner HP sensor does not detect the scanner leaving the home position (sensor does not go OFF). - Causes: • MPU is defective.
• Power/signal harness is defective.
• Scanner unit condensation
• CIS is not set properly, or is dirty.
• The white plate is not set properly, or is dirty. - Remedy: Check if the SC occurs by turning the power OFF then ON. If the SC occurs again, do the following steps. Check if the SC reoccurs by cycling the power after each step.
1. Check if there is any foreign object on surface of the scanner HP sensor, or the DF position scanning sensor.
2. Reconnect the harnesses of the scanner HP sensor, or the DF position scanning sensor.
3. Replace the scanner HP sensor, or the DF position scanning sensor.
Since it cannot be determined which one is defective from the SC, execute the Input check (SP 5-803-202 DF position scanning sensor) to check the state of the sensor.
- Code: SC121-00
- Description: Scanner HP Error 2
The scanner HP sensor does not detect the scanner leaving the home position (sensor does not go ON). - Causes: • MPU is defective.
• Power/signal harness is defective.
• Scanner unit condensation
• CIS is not set properly, or is dirty.
• The white plate is not set properly, or is dirty. - Remedy: Check if the SC occurs by turning the power OFF then ON. If the SC occurs again, do the following steps. Check if the SC reoccurs by cycling the power after each step.
1. Check if there is any foreign object on surface of the scanner HP sensor, or the DF position scanning sensor.
2. Reconnect the harnesses of the scanner HP sensor, or the DF position scanning sensor.
3. Replace the scanner HP sensor, or the DF position scanning sensor.
Since it cannot be determined which one is defective from the SC, execute the Input check (SP 5-803-202 DF position scanning sensor) to check the state of the sensor.
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10-11-2011
#1
Lead Technician
50+ Posts
- Rep Power
- 26
Aficio SP C410DN — SC365
SC365 TD Output Minimum Error: Magenta, Vt[M] is .02.
Changed the drum unit, TD sensor init — no change.
Checked the wiring and it is continuous;
Checked the output on the IOB, Voltage is as expected, though I realize if there was a grounding problem preventing the circuit from completing.
Ricoh Tech Support’s suggestions were «check wiring, if nothing wrong there then it could be the EGB.»So, anybody else have this problem/solution to try?
I kind of doubt it is a board problem, just because I’ve never had it be a board problem in the past (though I am relatively new).*Have you tried turning it off and on again?
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11-11-2011
#2
Lead Technician
50+ Posts
- Rep Power
- 26
Re: Aficio SP C410DN — SC365
Well, had the board checked out by hytec and they say there is nothing wrong with the board.
So, I’m pretty much at a loss now. The problem doesn’t follow the drum when I try it in other machines which has lead me to believe it is in the machine itsself. Reinitializing the TD sensor does nothing. It’s loaded with toner from the other machine if nothing else so when I first put it in the TD should be fine. Wiring harness was continuous.
That really only leaves the IOB, unless anybody else has thoughts or suggestions…Have you tried turning it off and on again?
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11-11-2011
#3
Toner Monkey
250+ Posts
- Rep Power
- 37
Re: Aficio SP C410DN — SC365
Is the machine adding toner properly and is the density good on a sample print (Do printer SP, 1103-02 and check the colour chart it prints out)
I’ve had a few of the toner hopper units crap out on the newer SPC430 and give this code, the auger inside the hopper unit gets all bound up on itself and the machine doesn’t add enough toner.
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11-15-2011
#4
Lead Technician
50+ Posts
- Rep Power
- 26
Re: Aficio SP C410DN — SC365
Alright. After getting the board back and fiddling with the toner bottles, drums, and transfer belt, I got it to stop throwing the SC365 (TD error) and Vt actually reads a normal value instead of .02V. However, the color registration is massively off and doing the maintenance auto adjust fails along with the auto image density adjustment.
Attached is that color patter 1103-02 mentioned above. Going to try to adjust the color registration manually, but I don’t think it can move that far.and I got it close enough that it actually did the auto color registration. Hurray.
20111115095119452.pdf
Last edited by Jaxom; 11-15-2011 at 05:42 PM.
Have you tried turning it off and on again?
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11-16-2011
#5
Lead Technician
50+ Posts
- Rep Power
- 26
Re: Aficio SP C410DN — SC365
And the next morning, I turn the printer on and the color registration is off to the same as yesterday. I did 2-111 line adjustment and then did the 2-101 registration adjustment, got the colors pretty close to lined up, though the magnification on magenta is a bit off, doesn’t extend out far enough and while there is an SP for magnification adjustment, it won’t keep the values I put in (moving it from -.228% to 0%). And it still won’t do the auto adjust on the color calibration under the menu.
Somebody lend me a shotgun so I can put this printer out of my misery?
Have you tried turning it off and on again?
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03-26-2013
#6
Trusted Tech
50+ Posts
- Rep Power
- 23
Re: Aficio SP C410DN — SC365
looks like its been awhile since anybody has replied to this. I have have similar codes and come to find out, the customer has let the toner run completly out and the developer unit is out of toner. after replacing the toner bottle and force toner once or twice it corrected itself. I was also having reg problems but it corrected itself after it had enough toner.
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03-26-2013
#7
Senior Tech
250+ Posts
- Rep Power
- 0
Re: Aficio SP C410DN — SC365
TD sensor: Output minimum error [K]: Defective connector connection TD sensor: Output minimum error [K]: Replace the PCU.
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03-27-2013
#8
Re: Aficio SP C410DN — SC365
I may have missed something here, sorry about that if that’s the case, still I don’t see that the developer portion of the PCU has been replaced in either of these instances. The toner density sensor is in the developer unit, best I can tell.
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03-27-2013
#9
Trusted Tech
50+ Posts
- Rep Power
- 23
Re: Aficio SP C410DN — SC365
Basically, the toner has been completely depleted from The development unit therefore it’s throws that code. The color registration cannot complete without the toner.
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Ricoh printers with their excellent printing performance come with surprisingly simple and user friendly operating system. They are designed to match the ever changing modern day work landscape.
However, there are days when your printer faces errors. These errors can occur due to internal mechanical issues, external environmental influence, hardware issues, or simply due to the gradual wear and tear in your machine. One such error is ‘Ricoh Printer Error code SC360.’ This article is all about this error. It is written to help you out with troubleshooting methods to resolve this error. So without wasting any time let’s get started!
Steps to Fix Error Code SC360 on Ricoh Printer
In this section of the article, you will find the causes behind this error, some troubleshooting methods that will help you resolve the issue, and some general tips on maintaining a good health of your printer. So here we go:
Causes Behind SC360 Error Code Ricoh Printers
Reasons that make your printer show this error:
Understanding the reasons first is quite an intelligent way to approach any issue in your Ricoh Printer. It allows you to deal with the matter at hand in a much deeper way and it gives you a good insight on ways of maintaining your printer for a long run. So let us look into the reasons:
- The error code SC360 in Ricoh Printer points at the hard drive issue.
- There is possibility that the hard drive has gone corrupted.
- Another reason behind this error is that the hard drive is not getting recognized due to bad connection.
- Hard drive issue can happen due to loose connectors.
- This issue can also occur due to damaged or carelessly plugged power cords, data cables etc.
- And lastly, this error can point at a serious trouble i.e. faulty BICU board.
You may be wondering out of all these possible reasons, how to detect which one is the culprit? Well, we will help you in the following part of the article.
Let’s troubleshoot the error:
In this section, you will find some solutions to the error. Make sure you follow these steps given here in the right order as they are mentioned.
Quick Fix 1:
The first solution is to inspect all the connections of your printer carefully:
- Check the entire length of the USB cables and any other cords for any damage, or wear and tear.
- Check the USB ports that connect your printer and the computer.
Tip: It is advisable not to use a USB cable that is no longer than 1 m in length.
- Please use a high speed USB cable if your computer need a hi speed interface.
Quick Fix 2:
Another solution to this error is to check the hard drive. Here’s how you can do it:
- Open ‘Control Panel’ on your computer.
- Click on ‘Administrative Tools’ and then on ‘Computer Management.’
- Click on ‘Disk Management.’
- Please right click on the drive you wish to format. From the drop down menu choose ‘Format.’
- Select the system.
- Set the cluster size.
- On clicking on ‘Ok’ formatting will initiate.
Quick Fix 3:
If the error doesn’t get resolved, then you may need to seek professional help and may need some hardware replacement.
The Scope of Service:
We hope this article helped you to resolve the error code SC360 on Ricoh Printers. For further support please feel free to contact us at:
- Contact Ricoh printer Customer Support phone number
to avail online help.
- You can also chat with us live!
SC 102
• Нарушение контакта, проводки или повреждение шлейфа
• Неисправность лампы или стабилизатора напряжения
SC 121
SC 122
SC 123
• Нарушение контакта, проводки или повреждение шлейфа
• Неисправность датчика, мотора или платы управления
• Нарушение положения или ширины белого полотна
• Неисправность лампы или платы сканера
• Нарушение контакта, проводки или повреждение шлейфа
• Нарушение положения или ширины белого полотна, линз или зеркал
• Неисправность контроллера или платы сканера
• Неисправность контроллера или платы сканера
• Нарушение положения или ширины белого полотна
• Неисправность лампы, контроллера или платы сканера
• Неисправность контроллера
• Повреждение программного обеспечения
• Неисправность контроллера или центрального процессора
SC 203
SC 204
• Неисправность мотора
SC 221
• Неисправность мотора, блока лазера, платы управления
• Неисправность платы управления
• Неисправность валя заряда или высоковольтного блока
• Неисправность мотора или контроллера
• Неисправность лазерного диода или контроллера
• Нарушение положения блока лазера
• Неисправность лазерного диода или контроллера
• Шнек не прокручивается
• Датчик тонера неисправен
• Неисправность подающей муфты
• Нарушение контакта, проводки или повреждение шлейфа
• Нарушение контакта или повреждение шлейфа датчика
• Неисправность ID-сенсора
• Неисправность платы управления датчиком
• Неисправность TD-сенсора
• Не инициализирован девелопер
• Неисправность TD-сенсора
• Неисправность блока проявки
• Неисправность ТD-сенсора
• Неисправность платы управления датчиком
• Недостаточно девелопера или тонера
SC 371
• Неисправность ТD-сенсора
• Неисправность платы управления датчиком
• Недостаточно девелопера или тонера
• Неисправность датчика плотности тонера
• Неисправность высоковольтного блока
• Недостаток девлопера или напряжения на вале заряда
• Неисправность датчика плотности изображения
• Нарушение соединения коннектора
• Неисправность шлейфа
• Сбой платы управления
• Загрязнение датчика плотности
• Неисправность датчика плотности
• Нарушение контакта вала заряда
• Неисправность валя переноса или высоковольтного блока
• Нарушение контакта или установки вала переноса
• Неисправность вала переноса или высоковольтного блока
• Ошибка соединения
• Блок переноса изображения не установлен правильно
• Ошибка соединения
• Блок переноса изображения не установлен правильно
• Утечка высокого напряжения
• Ошибка соединения
• Неисправен блок питания высокого напряжения
• Ошибка соединения
• Неисправный мотор
• Неисправность главного мотора
• Ошибка соединения
SC 502
SC 503
SC 504
• Нарушение работы датчика наличия бумаги
• Неисправность мотора или соленоида лотка
• Ошибка соединения
• Неисправность мотора лотка
• Ошибка соединения или неисправность шлейфа
SC 521
SC 522
• Нарушение контакта
• Ошибка соединения
• Неисправность платы управления
SC 531
SC 533
SC 534
SC 535
• Нарушение контакта
• Ошибка соединения
• Неисправность платы управления
• Неисправность термистора или блока питания
• Неисправность термистора или блока питания
• Неисправность термистора, блока питания или лампы нагрева
• Неисправность термистора или блока питания
• Неисправность термистора или блока питания
• Неисправность термистора или блока питания
• Неисправность термистора или блока питания
SC 557
• Неисправность блока питания или контроллера
SC 552
SC 553
• Неисправность термистора
• Неисправен контроллер двигателя
• Ошибка программного обеспечения
• Неисправность блока питания или контроллера
• Неисправность отделителей или прижимных валов
• Ошибка соединения
• Неисправность термистора
• Ошибка соединения
• Неисправность блока питания или контроллера
• Неисправность термистора или избыточный нагар
SC 590
• Неисправность мотора или перегрузка
• Разъем панели управления свободен, сломан или неисправен
• Контроллер неисправен
SC 761
SC 762
• Неисправность плату управления АПД, платы ввода-вывода или сканера
• Неисправность материнской платы
• Ошибка соединения
• Контроллер неисправен
• Неисправен контроллер
• Неисправный жёсткий диск
• Неисправное программное обеспечение контроллера
• Нарушено программное обеспечение контроллера
• Неисправен контроллер
SC 903
• Неисправность счётчика или контроллера
• Нарушение контакта
• Неисправность NVRAM или контроллера
• Неисправность процессора или контроллера
The most common error codes.
Error | |
---|---|
SC571-00 | Description: Broken pressure (End) thermistor wire At least ten times, the temperature is detected to stay at 0 deg C or less for 39 seconds. |
SC491-02 | Description: Disconnected connector: High voltage output error The «HVP_ERR2: Output error Sensor signal» is monitored at 20 ms intervals. If 0 (error) is detected ten times in succession (200 ms) (during non-bias output), the following causes are suspec |
SC845-51 | Description: Hardware Error Detected when the automatic firmware update Network error, DIMM error (For the MF models only) Unzipping the firmware package file downloaded via the ARFU, the application site, or the SFU failed. |
SC542-14 | Description: Fusing lamp (Center) thermopile not reloaded 3: Low voltage The heater (Center) thermistor does not reach 100 deg C 7.7 seconds after the start of heat control (during low-temperature start up control). |
SC144-00 | Description: Scanner Communication Error: Front Side Cannot correctly establish communication with the MPU(SoC-AFE) |
SC571-00 | Description: Broken pressure (End) thermistor wire At least ten times, the temperature is detected to stay at 0 deg C or less for 39 seconds. |
SC491-02 | Description: Disconnected connector: High voltage output error The «HVP_ERR2: Output error Sensor signal» is monitored at 20 ms intervals. If 0 (error) is detected ten times in succession (200 ms) (during non-bias output), the following causes are suspec |
SC845-51 | Description: Hardware Error Detected when the automatic firmware update Network error, DIMM error (For the MF models only) Unzipping the firmware package file downloaded via the ARFU, the application site, or the SFU failed. |
SC542-14 | Description: Fusing lamp (Center) thermopile not reloaded 3: Low voltage The heater (Center) thermistor does not reach 100 deg C 7.7 seconds after the start of heat control (during low-temperature start up control). |
SC144-00 | Description: Scanner Communication Error: Front Side Cannot correctly establish communication with the MPU(SoC-AFE) |