Произошла ошибка ввода вывода файла illustrator

• Преобразуйте интерактивный текст в документе в контуры и попробуйте сохранить файл. 
• Измените шрифт или исправьте поврежденные шрифты в файле.

1. Откройте Настройки, нажав Cmd+K или Control+K.
2. Перейдите к разделу Обработка файлов и буфер обмена.
3. Снимите флажок Оптимизировать открытие файлов для экономии времени в медленных сетях (Beta)
4. Снимите флажок Сохранить в фоновом режиме, затем нажмите ОК. 

Попробуйте снова сохранить документ и проверьте, не возникает ли проблема. 

Попробуйте снова сохранить документ и проверьте, не возникает ли проблема.

Если у вас есть вопросы или идеи, которыми вы хотели бы поделиться, присоединяйтесь к беседе в Сообществе Adobe Illustrator. Мы будем рады узнать ваше мнение.

In Response To marliton

Unfortunately, I experience this as well every once in a while. It’s very random.

Illustrator 25.4.1

macOS 10.15.7

Sometimes you can save as a PDF instead, and then open it back in AI.

In Response To leighr

Hi @leighr @default0w1ok1gr63mp,

Sorry to hear about this experience. In addition to the suggestions shared by @marliton,  you may try the steps shared in this help article (https://helpx.adobe.com/illustrator/kb/troubleshoot-file-issues.html) to troubleshoot file related issues. You may also try copy-pasting the content to a new file & see if that works.

If the issue still persists, I would request you to share a few more details like:

• Is the issue related to a specific document?
• Could you please share a sample document with us? You can upload it to the Creative Cloud (https://helpx.adobe.com/in/creative-cloud/help/share.html) and share the download link.
• Is the file saved on a network drive/shared folder/external HDD? If yes, try saving it locally & see if it helps.
• When did this start happening? Are there any recent changes made to your system? For example, any antivirus, system updates, or web extensions installed recently.
• Does resetting Illustrator Preferences ( https://helpx.adobe.com/illustrator/using/setting-preferences.html) help to resolve the issue?
  Disclaimer: Please note that resetting preferences will remove all the custom settings, and Illustrator will launch with default settings. You can also take a backup of the folders in case you want to. Location is mentioned in the article.

If nothing works, please try the suggestions shared in this community post (https://community.adobe.com/t5/illustrator/resolve-slow-performance-and-unexpected-behaviors-in-illu…) & let us know how it goes.

We will be looking forward to your response.

Thanks and Regards,

Anshul Saini

In Response To Anshul_Saini

Hi

Unfortunately none of these have fixed the issue. I have uninstalled illustrator, reset preferences, and cleared all the folders.

It isn’t a specific file but any illustrator file. I only returned to work on 30th August and it has been everyday since then that this issue happens (with vaious files).  Some files are saved on desktop some on shared network drive, same issue occurs.  

I really need illustrator for my job…what else can i do?!

In Response To default0w1ok1gr63mp

Thank you for trying the steps. Please check your DM for more details.

Regards,

Anshul Saini

In Response To Anshul_Saini

Anshul

I think I can speak for all professionals on here. This illustrator saving problem HAS to be fixed. NOW!

I’ve tried all these work arounds, no fix. Not being able to save puts me out of business today.

We rely on Adobe to put out at least somewhat clean updates, in my case they update automatically(until today). This is such a basic command. 

I don’t care who’s at fault, I know that I’m not. It worked yesterday and not today.

In Response To admojo

Hi @admojo,

I am really sorry about this. I understand your frustration. Would it be possible for you to elaborate on what error or issue you are facing file saving the file? Please screenshot if you are getting an error.
Is the «Save As» button greyed out in the » Save as» dialog box?

Please confirm the OS & the exact version of Illustrator installed on your machine.
Does turning OFF «Save in Background» from Illustrator Preferences > File Handling > Save in Background helps?

Also, where are you saving the files (Network Drive/ System HDD/ Shared Folder on System/ External HDD)?

We are here to help. We just need more information.

Thanks & Regards,

Anshul Saini

Do you have a printer connected? Illustrator checks on the printer for saving and might get upset if it can’t find one.

Are all your fonts OK?

In Response To Monika Gause

Hi! Yes, we have a postscript printer connected and all fonts are good.

So far, I have had no luck with the suggestions from @Anshul_Saini, but will continue to test.

It’s hard to pin down since it occurs a bit randomly.

In Response To leighr

Thank you for trying the steps. Please check your DM for more details.

Regards,

Anshul Saini

Hi use adobe clean remove to uninstall this and use 2020 version maybe it helps you if got any error you can copy artwork to photoshop as vector then it open backs to illustrator…regards

Ali Sajjad / Graphic Design Trainer / Freelancer / Adobe Certified Professional

In Response To lambiloon

I am currently having the same problem, For a few months now and it has been progressively getting more frequent.

Has anybody resolved the 2021 ‘An unknown error has occured’?
I can save initially, but it seems to be anyhere after that when illustrator is unable to save as anything other than an aic document. We don’t use the cloud feature in illustrator and is very risky having the latest versions of files saved somewhere only I know where they are! I have to save as aic and then download to copy back into our appropriate shared drive folder. please help! I am losing my sanity with this!

In Response To w.huaz16820926

Hi there,

Sorry about the trouble. You may try the following steps and let us know how it goes:

• Try running the app in Hidden Admin Account?
• Does unchecking Save in Background under Illustrator Preferences > File handling help resolve the issue as suggested by @leighr above.
  
• If that doesn’t work, create a new administrator user account and see if that helps.
• If that doesn’t work either, uninstall the app or the whole CC using the CC Cleaner tool and reinstall from the Creative Cloud Desktop app.

We’ll be looking forward to your response.

Thanks & Regards,

Anshul Saini

In Response To marliton

Unfortunately, I experience this as well every once in a while. It’s very random.

Illustrator 25.4.1

macOS 10.15.7

Sometimes you can save as a PDF instead, and then open it back in AI.

In Response To leighr

Hi @leighr @default0w1ok1gr63mp,

Sorry to hear about this experience. In addition to the suggestions shared by @marliton,  you may try the steps shared in this help article (https://helpx.adobe.com/illustrator/kb/troubleshoot-file-issues.html) to troubleshoot file related issues. You may also try copy-pasting the content to a new file & see if that works.

If the issue still persists, I would request you to share a few more details like:

• Is the issue related to a specific document?
• Could you please share a sample document with us? You can upload it to the Creative Cloud (https://helpx.adobe.com/in/creative-cloud/help/share.html) and share the download link.
• Is the file saved on a network drive/shared folder/external HDD? If yes, try saving it locally & see if it helps.
• When did this start happening? Are there any recent changes made to your system? For example, any antivirus, system updates, or web extensions installed recently.
• Does resetting Illustrator Preferences ( https://helpx.adobe.com/illustrator/using/setting-preferences.html) help to resolve the issue?
  Disclaimer: Please note that resetting preferences will remove all the custom settings, and Illustrator will launch with default settings. You can also take a backup of the folders in case you want to. Location is mentioned in the article.

If nothing works, please try the suggestions shared in this community post (https://community.adobe.com/t5/illustrator/resolve-slow-performance-and-unexpected-behaviors-in-illu…) & let us know how it goes.

We will be looking forward to your response.

Thanks and Regards,

Anshul Saini

In Response To Anshul_Saini

Hi

Unfortunately none of these have fixed the issue. I have uninstalled illustrator, reset preferences, and cleared all the folders.

It isn’t a specific file but any illustrator file. I only returned to work on 30th August and it has been everyday since then that this issue happens (with vaious files).  Some files are saved on desktop some on shared network drive, same issue occurs.  

I really need illustrator for my job…what else can i do?!

In Response To default0w1ok1gr63mp

Thank you for trying the steps. Please check your DM for more details.

Regards,

Anshul Saini

In Response To Anshul_Saini

Anshul

I think I can speak for all professionals on here. This illustrator saving problem HAS to be fixed. NOW!

I’ve tried all these work arounds, no fix. Not being able to save puts me out of business today.

We rely on Adobe to put out at least somewhat clean updates, in my case they update automatically(until today). This is such a basic command. 

I don’t care who’s at fault, I know that I’m not. It worked yesterday and not today.

In Response To admojo

Hi @admojo,

I am really sorry about this. I understand your frustration. Would it be possible for you to elaborate on what error or issue you are facing file saving the file? Please screenshot if you are getting an error.
Is the «Save As» button greyed out in the » Save as» dialog box?

Please confirm the OS & the exact version of Illustrator installed on your machine.
Does turning OFF «Save in Background» from Illustrator Preferences > File Handling > Save in Background helps?

Also, where are you saving the files (Network Drive/ System HDD/ Shared Folder on System/ External HDD)?

We are here to help. We just need more information.

Thanks & Regards,

Anshul Saini

Do you have a printer connected? Illustrator checks on the printer for saving and might get upset if it can’t find one.

Are all your fonts OK?

In Response To Monika Gause

Hi! Yes, we have a postscript printer connected and all fonts are good.

So far, I have had no luck with the suggestions from @Anshul_Saini, but will continue to test.

It’s hard to pin down since it occurs a bit randomly.

In Response To leighr

Thank you for trying the steps. Please check your DM for more details.

Regards,

Anshul Saini

Hi use adobe clean remove to uninstall this and use 2020 version maybe it helps you if got any error you can copy artwork to photoshop as vector then it open backs to illustrator…regards

Ali Sajjad / Graphic Design Trainer / Freelancer / Adobe Certified Professional

In Response To lambiloon

I am currently having the same problem, For a few months now and it has been progressively getting more frequent.

Has anybody resolved the 2021 ‘An unknown error has occured’?
I can save initially, but it seems to be anyhere after that when illustrator is unable to save as anything other than an aic document. We don’t use the cloud feature in illustrator and is very risky having the latest versions of files saved somewhere only I know where they are! I have to save as aic and then download to copy back into our appropriate shared drive folder. please help! I am losing my sanity with this!

In Response To w.huaz16820926

Hi there,

Sorry about the trouble. You may try the following steps and let us know how it goes:

• Try running the app in Hidden Admin Account?
• Does unchecking Save in Background under Illustrator Preferences > File handling help resolve the issue as suggested by @leighr above.
  
• If that doesn’t work, create a new administrator user account and see if that helps.
• If that doesn’t work either, uninstall the app or the whole CC using the CC Cleaner tool and reinstall from the Creative Cloud Desktop app.

We’ll be looking forward to your response.

Thanks & Regards,

Anshul Saini

In Response To marliton

Unfortunately, I experience this as well every once in a while. It’s very random.

Illustrator 25.4.1

macOS 10.15.7

Sometimes you can save as a PDF instead, and then open it back in AI.

In Response To leighr

Hi @leighr @default0w1ok1gr63mp,

Sorry to hear about this experience. In addition to the suggestions shared by @marliton,  you may try the steps shared in this help article (https://helpx.adobe.com/illustrator/kb/troubleshoot-file-issues.html) to troubleshoot file related issues. You may also try copy-pasting the content to a new file & see if that works.

If the issue still persists, I would request you to share a few more details like:

• Is the issue related to a specific document?
• Could you please share a sample document with us? You can upload it to the Creative Cloud (https://helpx.adobe.com/in/creative-cloud/help/share.html) and share the download link.
• Is the file saved on a network drive/shared folder/external HDD? If yes, try saving it locally & see if it helps.
• When did this start happening? Are there any recent changes made to your system? For example, any antivirus, system updates, or web extensions installed recently.
• Does resetting Illustrator Preferences ( https://helpx.adobe.com/illustrator/using/setting-preferences.html) help to resolve the issue?
  Disclaimer: Please note that resetting preferences will remove all the custom settings, and Illustrator will launch with default settings. You can also take a backup of the folders in case you want to. Location is mentioned in the article.

If nothing works, please try the suggestions shared in this community post (https://community.adobe.com/t5/illustrator/resolve-slow-performance-and-unexpected-behaviors-in-illu…) & let us know how it goes.

We will be looking forward to your response.

Thanks and Regards,

Anshul Saini

In Response To Anshul_Saini

Hi

Unfortunately none of these have fixed the issue. I have uninstalled illustrator, reset preferences, and cleared all the folders.

It isn’t a specific file but any illustrator file. I only returned to work on 30th August and it has been everyday since then that this issue happens (with vaious files).  Some files are saved on desktop some on shared network drive, same issue occurs.  

I really need illustrator for my job…what else can i do?!

In Response To default0w1ok1gr63mp

Thank you for trying the steps. Please check your DM for more details.

Regards,

Anshul Saini

In Response To Anshul_Saini

Anshul

I think I can speak for all professionals on here. This illustrator saving problem HAS to be fixed. NOW!

I’ve tried all these work arounds, no fix. Not being able to save puts me out of business today.

We rely on Adobe to put out at least somewhat clean updates, in my case they update automatically(until today). This is such a basic command. 

I don’t care who’s at fault, I know that I’m not. It worked yesterday and not today.

In Response To admojo

Hi @admojo,

I am really sorry about this. I understand your frustration. Would it be possible for you to elaborate on what error or issue you are facing file saving the file? Please screenshot if you are getting an error.
Is the «Save As» button greyed out in the » Save as» dialog box?

Please confirm the OS & the exact version of Illustrator installed on your machine.
Does turning OFF «Save in Background» from Illustrator Preferences > File Handling > Save in Background helps?

Also, where are you saving the files (Network Drive/ System HDD/ Shared Folder on System/ External HDD)?

We are here to help. We just need more information.

Thanks & Regards,

Anshul Saini

Do you have a printer connected? Illustrator checks on the printer for saving and might get upset if it can’t find one.

Are all your fonts OK?

In Response To Monika Gause

Hi! Yes, we have a postscript printer connected and all fonts are good.

So far, I have had no luck with the suggestions from @Anshul_Saini, but will continue to test.

It’s hard to pin down since it occurs a bit randomly.

In Response To leighr

Thank you for trying the steps. Please check your DM for more details.

Regards,

Anshul Saini

Hi use adobe clean remove to uninstall this and use 2020 version maybe it helps you if got any error you can copy artwork to photoshop as vector then it open backs to illustrator…regards

Ali Sajjad / Graphic Design Trainer / Freelancer / Adobe Certified Professional

In Response To lambiloon

I am currently having the same problem, For a few months now and it has been progressively getting more frequent.

Has anybody resolved the 2021 ‘An unknown error has occured’?
I can save initially, but it seems to be anyhere after that when illustrator is unable to save as anything other than an aic document. We don’t use the cloud feature in illustrator and is very risky having the latest versions of files saved somewhere only I know where they are! I have to save as aic and then download to copy back into our appropriate shared drive folder. please help! I am losing my sanity with this!

In Response To w.huaz16820926

Hi there,

Sorry about the trouble. You may try the following steps and let us know how it goes:

• Try running the app in Hidden Admin Account?
• Does unchecking Save in Background under Illustrator Preferences > File handling help resolve the issue as suggested by @leighr above.
  
• If that doesn’t work, create a new administrator user account and see if that helps.
• If that doesn’t work either, uninstall the app or the whole CC using the CC Cleaner tool and reinstall from the Creative Cloud Desktop app.

We’ll be looking forward to your response.

Thanks & Regards,

Anshul Saini

In Response To marliton

Unfortunately, I experience this as well every once in a while. It’s very random.

Illustrator 25.4.1

macOS 10.15.7

Sometimes you can save as a PDF instead, and then open it back in AI.

In Response To leighr

Hi @leighr @default0w1ok1gr63mp,

Sorry to hear about this experience. In addition to the suggestions shared by @marliton,  you may try the steps shared in this help article (https://helpx.adobe.com/illustrator/kb/troubleshoot-file-issues.html) to troubleshoot file related issues. You may also try copy-pasting the content to a new file & see if that works.

If the issue still persists, I would request you to share a few more details like:

• Is the issue related to a specific document?
• Could you please share a sample document with us? You can upload it to the Creative Cloud (https://helpx.adobe.com/in/creative-cloud/help/share.html) and share the download link.
• Is the file saved on a network drive/shared folder/external HDD? If yes, try saving it locally & see if it helps.
• When did this start happening? Are there any recent changes made to your system? For example, any antivirus, system updates, or web extensions installed recently.
• Does resetting Illustrator Preferences ( https://helpx.adobe.com/illustrator/using/setting-preferences.html) help to resolve the issue?
  Disclaimer: Please note that resetting preferences will remove all the custom settings, and Illustrator will launch with default settings. You can also take a backup of the folders in case you want to. Location is mentioned in the article.

If nothing works, please try the suggestions shared in this community post (https://community.adobe.com/t5/illustrator/resolve-slow-performance-and-unexpected-behaviors-in-illu…) & let us know how it goes.

We will be looking forward to your response.

Thanks and Regards,

Anshul Saini

In Response To Anshul_Saini

Hi

Unfortunately none of these have fixed the issue. I have uninstalled illustrator, reset preferences, and cleared all the folders.

It isn’t a specific file but any illustrator file. I only returned to work on 30th August and it has been everyday since then that this issue happens (with vaious files).  Some files are saved on desktop some on shared network drive, same issue occurs.  

I really need illustrator for my job…what else can i do?!

In Response To default0w1ok1gr63mp

Thank you for trying the steps. Please check your DM for more details.

Regards,

Anshul Saini

In Response To Anshul_Saini

Anshul

I think I can speak for all professionals on here. This illustrator saving problem HAS to be fixed. NOW!

I’ve tried all these work arounds, no fix. Not being able to save puts me out of business today.

We rely on Adobe to put out at least somewhat clean updates, in my case they update automatically(until today). This is such a basic command. 

I don’t care who’s at fault, I know that I’m not. It worked yesterday and not today.

In Response To admojo

Hi @admojo,

I am really sorry about this. I understand your frustration. Would it be possible for you to elaborate on what error or issue you are facing file saving the file? Please screenshot if you are getting an error.
Is the «Save As» button greyed out in the » Save as» dialog box?

Please confirm the OS & the exact version of Illustrator installed on your machine.
Does turning OFF «Save in Background» from Illustrator Preferences > File Handling > Save in Background helps?

Also, where are you saving the files (Network Drive/ System HDD/ Shared Folder on System/ External HDD)?

We are here to help. We just need more information.

Thanks & Regards,

Anshul Saini

Do you have a printer connected? Illustrator checks on the printer for saving and might get upset if it can’t find one.

Are all your fonts OK?

In Response To Monika Gause

Hi! Yes, we have a postscript printer connected and all fonts are good.

So far, I have had no luck with the suggestions from @Anshul_Saini, but will continue to test.

It’s hard to pin down since it occurs a bit randomly.

In Response To leighr

Thank you for trying the steps. Please check your DM for more details.

Regards,

Anshul Saini

Hi use adobe clean remove to uninstall this and use 2020 version maybe it helps you if got any error you can copy artwork to photoshop as vector then it open backs to illustrator…regards

Ali Sajjad / Graphic Design Trainer / Freelancer / Adobe Certified Professional

In Response To lambiloon

I am currently having the same problem, For a few months now and it has been progressively getting more frequent.

Has anybody resolved the 2021 ‘An unknown error has occured’?
I can save initially, but it seems to be anyhere after that when illustrator is unable to save as anything other than an aic document. We don’t use the cloud feature in illustrator and is very risky having the latest versions of files saved somewhere only I know where they are! I have to save as aic and then download to copy back into our appropriate shared drive folder. please help! I am losing my sanity with this!

In Response To w.huaz16820926

Hi there,

Sorry about the trouble. You may try the following steps and let us know how it goes:

• Try running the app in Hidden Admin Account?
• Does unchecking Save in Background under Illustrator Preferences > File handling help resolve the issue as suggested by @leighr above.
  
• If that doesn’t work, create a new administrator user account and see if that helps.
• If that doesn’t work either, uninstall the app or the whole CC using the CC Cleaner tool and reinstall from the Creative Cloud Desktop app.

We’ll be looking forward to your response.

Thanks & Regards,

Anshul Saini

В этой статье представлена ошибка с номером Ошибка -108, известная как Произошла неизвестная ошибка (-108), описанная как Произошла неизвестная ошибка (-108). Adobe Illustrator завершит работу.

О программе Runtime Ошибка -108

Время выполнения Ошибка -108 происходит, когда Adobe Illustrator дает сбой или падает во время запуска, отсюда и название. Это не обязательно означает, что код был каким-то образом поврежден, просто он не сработал во время выполнения. Такая ошибка появляется на экране в виде раздражающего уведомления, если ее не устранить. Вот симптомы, причины и способы устранения проблемы.

Определения (Бета)

Здесь мы приводим некоторые определения слов, содержащихся в вашей ошибке, в попытке помочь вам понять вашу проблему. Эта работа продолжается, поэтому иногда мы можем неправильно определить слово, так что не стесняйтесь пропустить этот раздел!

• Adobe — Adobe Systems — компания-разработчик программного обеспечения со штаб-квартирой в Сан-Хосе, Калифорния, США.
• Adobe Illustrator — Adobe Illustrator — это коммерческий редактор векторной графики
• Выход . Выход, выход или остановка относятся к завершению процесса или программы.

Следуйте за нами:

Последнее обновление:

07/04/22 07:37 : Пользователь Mac OS X проголосовал за то, что метод восстановления 1 работает для него.

Рекомендуемый инструмент для ремонта:

Этот инструмент восстановления может устранить такие распространенные проблемы компьютера, как синие экраны, сбои и замораживание, отсутствующие DLL-файлы, а также устранить повреждения от вредоносных программ/вирусов и многое другое путем замены поврежденных и отсутствующих системных файлов.

ШАГ 1:

Нажмите здесь, чтобы скачать и установите средство восстановления Windows.

ШАГ 2:

Нажмите на Start Scan и позвольте ему проанализировать ваше устройство.

ШАГ 3:

Нажмите на Repair All, чтобы устранить все обнаруженные проблемы.

СКАЧАТЬ СЕЙЧАС

Совместимость

ID статьи: ACX02459RU

Применяется к: Windows 10, Windows 8.1, Windows 7, Windows Vista, Windows XP, Windows 2000

Совет по увеличению скорости #73

Используйте альтернативное программное обеспечение:

Вероятно, вы сможете получить более быструю альтернативу программному обеспечению, которое используете каждый день. Например, Google Chrome намного быстрее и легче по сравнению с Internet Explorer. Кроме того, Paint.NET может выполнять те же задачи, что и в Adobe Photoshop.

Нажмите здесь, чтобы узнать о другом способе ускорения работы ПК под управлением Windows

• Преобразуйте интерактивный текст в документе в контуры и попробуйте сохранить файл. 
• Измените шрифт или исправьте поврежденные шрифты в файле.

1. Откройте Настройки, нажав Cmd+K или Control+K.
2. Перейдите к разделу Обработка файлов и буфер обмена.
3. Снимите флажок Оптимизировать открытие файлов для экономии времени в медленных сетях (Beta)
4. Снимите флажок Сохранить в фоновом режиме, затем нажмите ОК. 

Попробуйте снова сохранить документ и проверьте, не возникает ли проблема. 

Попробуйте снова сохранить документ и проверьте, не возникает ли проблема.

Если у вас есть вопросы или идеи, которыми вы хотели бы поделиться, присоединяйтесь к беседе в Сообществе Adobe Illustrator. Мы будем рады узнать ваше мнение.

In Response To marliton

Unfortunately, I experience this as well every once in a while. It’s very random.

Illustrator 25.4.1

macOS 10.15.7

Sometimes you can save as a PDF instead, and then open it back in AI.

In Response To leighr

Hi @leighr @default0w1ok1gr63mp,

Sorry to hear about this experience. In addition to the suggestions shared by @marliton,  you may try the steps shared in this help article (https://helpx.adobe.com/illustrator/kb/troubleshoot-file-issues.html) to troubleshoot file related issues. You may also try copy-pasting the content to a new file & see if that works.

If the issue still persists, I would request you to share a few more details like:

• Is the issue related to a specific document?
• Could you please share a sample document with us? You can upload it to the Creative Cloud (https://helpx.adobe.com/in/creative-cloud/help/share.html) and share the download link.
• Is the file saved on a network drive/shared folder/external HDD? If yes, try saving it locally & see if it helps.
• When did this start happening? Are there any recent changes made to your system? For example, any antivirus, system updates, or web extensions installed recently.
• Does resetting Illustrator Preferences ( https://helpx.adobe.com/illustrator/using/setting-preferences.html) help to resolve the issue?
  Disclaimer: Please note that resetting preferences will remove all the custom settings, and Illustrator will launch with default settings. You can also take a backup of the folders in case you want to. Location is mentioned in the article.

If nothing works, please try the suggestions shared in this community post (https://community.adobe.com/t5/illustrator/resolve-slow-performance-and-unexpected-behaviors-in-illu…) & let us know how it goes.

We will be looking forward to your response.

Thanks and Regards,

Anshul Saini

In Response To Anshul_Saini

Hi

Unfortunately none of these have fixed the issue. I have uninstalled illustrator, reset preferences, and cleared all the folders.

It isn’t a specific file but any illustrator file. I only returned to work on 30th August and it has been everyday since then that this issue happens (with vaious files).  Some files are saved on desktop some on shared network drive, same issue occurs.  

I really need illustrator for my job…what else can i do?!

In Response To default0w1ok1gr63mp

Thank you for trying the steps. Please check your DM for more details.

Regards,

Anshul Saini

In Response To Anshul_Saini

Anshul

I think I can speak for all professionals on here. This illustrator saving problem HAS to be fixed. NOW!

I’ve tried all these work arounds, no fix. Not being able to save puts me out of business today.

We rely on Adobe to put out at least somewhat clean updates, in my case they update automatically(until today). This is such a basic command. 

I don’t care who’s at fault, I know that I’m not. It worked yesterday and not today.

In Response To admojo

Hi @admojo,

I am really sorry about this. I understand your frustration. Would it be possible for you to elaborate on what error or issue you are facing file saving the file? Please screenshot if you are getting an error.
Is the «Save As» button greyed out in the » Save as» dialog box?

Please confirm the OS & the exact version of Illustrator installed on your machine.
Does turning OFF «Save in Background» from Illustrator Preferences > File Handling > Save in Background helps?

Also, where are you saving the files (Network Drive/ System HDD/ Shared Folder on System/ External HDD)?

We are here to help. We just need more information.

Thanks & Regards,

Anshul Saini

Do you have a printer connected? Illustrator checks on the printer for saving and might get upset if it can’t find one.

Are all your fonts OK?

In Response To Monika Gause

Hi! Yes, we have a postscript printer connected and all fonts are good.

So far, I have had no luck with the suggestions from @Anshul_Saini, but will continue to test.

It’s hard to pin down since it occurs a bit randomly.

In Response To leighr

Thank you for trying the steps. Please check your DM for more details.

Regards,

Anshul Saini

Hi use adobe clean remove to uninstall this and use 2020 version maybe it helps you if got any error you can copy artwork to photoshop as vector then it open backs to illustrator…regards

Ali Sajjad / Graphic Design Trainer / Freelancer / Adobe Certified Professional

In Response To lambiloon

I am currently having the same problem, For a few months now and it has been progressively getting more frequent.

Has anybody resolved the 2021 ‘An unknown error has occured’?
I can save initially, but it seems to be anyhere after that when illustrator is unable to save as anything other than an aic document. We don’t use the cloud feature in illustrator and is very risky having the latest versions of files saved somewhere only I know where they are! I have to save as aic and then download to copy back into our appropriate shared drive folder. please help! I am losing my sanity with this!

In Response To w.huaz16820926

Hi there,

Sorry about the trouble. You may try the following steps and let us know how it goes:

• Try running the app in Hidden Admin Account?
• Does unchecking Save in Background under Illustrator Preferences > File handling help resolve the issue as suggested by @leighr above.
  
• If that doesn’t work, create a new administrator user account and see if that helps.
• If that doesn’t work either, uninstall the app or the whole CC using the CC Cleaner tool and reinstall from the Creative Cloud Desktop app.

We’ll be looking forward to your response.

Thanks & Regards,

Anshul Saini

In Response To marliton

Unfortunately, I experience this as well every once in a while. It’s very random.

Illustrator 25.4.1

macOS 10.15.7

Sometimes you can save as a PDF instead, and then open it back in AI.

In Response To leighr

Hi @leighr @default0w1ok1gr63mp,

Sorry to hear about this experience. In addition to the suggestions shared by @marliton,  you may try the steps shared in this help article (https://helpx.adobe.com/illustrator/kb/troubleshoot-file-issues.html) to troubleshoot file related issues. You may also try copy-pasting the content to a new file & see if that works.

If the issue still persists, I would request you to share a few more details like:

• Is the issue related to a specific document?
• Could you please share a sample document with us? You can upload it to the Creative Cloud (https://helpx.adobe.com/in/creative-cloud/help/share.html) and share the download link.
• Is the file saved on a network drive/shared folder/external HDD? If yes, try saving it locally & see if it helps.
• When did this start happening? Are there any recent changes made to your system? For example, any antivirus, system updates, or web extensions installed recently.
• Does resetting Illustrator Preferences ( https://helpx.adobe.com/illustrator/using/setting-preferences.html) help to resolve the issue?
  Disclaimer: Please note that resetting preferences will remove all the custom settings, and Illustrator will launch with default settings. You can also take a backup of the folders in case you want to. Location is mentioned in the article.

If nothing works, please try the suggestions shared in this community post (https://community.adobe.com/t5/illustrator/resolve-slow-performance-and-unexpected-behaviors-in-illu…) & let us know how it goes.

We will be looking forward to your response.

Thanks and Regards,

Anshul Saini

In Response To Anshul_Saini

Hi

Unfortunately none of these have fixed the issue. I have uninstalled illustrator, reset preferences, and cleared all the folders.

It isn’t a specific file but any illustrator file. I only returned to work on 30th August and it has been everyday since then that this issue happens (with vaious files).  Some files are saved on desktop some on shared network drive, same issue occurs.  

I really need illustrator for my job…what else can i do?!

In Response To default0w1ok1gr63mp

Thank you for trying the steps. Please check your DM for more details.

Regards,

Anshul Saini

In Response To Anshul_Saini

Anshul

I think I can speak for all professionals on here. This illustrator saving problem HAS to be fixed. NOW!

I’ve tried all these work arounds, no fix. Not being able to save puts me out of business today.

We rely on Adobe to put out at least somewhat clean updates, in my case they update automatically(until today). This is such a basic command. 

I don’t care who’s at fault, I know that I’m not. It worked yesterday and not today.

In Response To admojo

Hi @admojo,

I am really sorry about this. I understand your frustration. Would it be possible for you to elaborate on what error or issue you are facing file saving the file? Please screenshot if you are getting an error.
Is the «Save As» button greyed out in the » Save as» dialog box?

Please confirm the OS & the exact version of Illustrator installed on your machine.
Does turning OFF «Save in Background» from Illustrator Preferences > File Handling > Save in Background helps?

Also, where are you saving the files (Network Drive/ System HDD/ Shared Folder on System/ External HDD)?

We are here to help. We just need more information.

Thanks & Regards,

Anshul Saini

Do you have a printer connected? Illustrator checks on the printer for saving and might get upset if it can’t find one.

Are all your fonts OK?

In Response To Monika Gause

Hi! Yes, we have a postscript printer connected and all fonts are good.

So far, I have had no luck with the suggestions from @Anshul_Saini, but will continue to test.

It’s hard to pin down since it occurs a bit randomly.

In Response To leighr

Thank you for trying the steps. Please check your DM for more details.

Regards,

Anshul Saini

Hi use adobe clean remove to uninstall this and use 2020 version maybe it helps you if got any error you can copy artwork to photoshop as vector then it open backs to illustrator…regards

Ali Sajjad / Graphic Design Trainer / Freelancer / Adobe Certified Professional

In Response To lambiloon

I am currently having the same problem, For a few months now and it has been progressively getting more frequent.

Has anybody resolved the 2021 ‘An unknown error has occured’?
I can save initially, but it seems to be anyhere after that when illustrator is unable to save as anything other than an aic document. We don’t use the cloud feature in illustrator and is very risky having the latest versions of files saved somewhere only I know where they are! I have to save as aic and then download to copy back into our appropriate shared drive folder. please help! I am losing my sanity with this!

In Response To w.huaz16820926

Hi there,

Sorry about the trouble. You may try the following steps and let us know how it goes:

• Try running the app in Hidden Admin Account?
• Does unchecking Save in Background under Illustrator Preferences > File handling help resolve the issue as suggested by @leighr above.
  
• If that doesn’t work, create a new administrator user account and see if that helps.
• If that doesn’t work either, uninstall the app or the whole CC using the CC Cleaner tool and reinstall from the Creative Cloud Desktop app.

We’ll be looking forward to your response.

Thanks & Regards,

Anshul Saini

In Response To marliton

Unfortunately, I experience this as well every once in a while. It’s very random.

Illustrator 25.4.1

macOS 10.15.7

Sometimes you can save as a PDF instead, and then open it back in AI.

In Response To leighr

Hi @leighr @default0w1ok1gr63mp,

Sorry to hear about this experience. In addition to the suggestions shared by @marliton,  you may try the steps shared in this help article (https://helpx.adobe.com/illustrator/kb/troubleshoot-file-issues.html) to troubleshoot file related issues. You may also try copy-pasting the content to a new file & see if that works.

If the issue still persists, I would request you to share a few more details like:

• Is the issue related to a specific document?
• Could you please share a sample document with us? You can upload it to the Creative Cloud (https://helpx.adobe.com/in/creative-cloud/help/share.html) and share the download link.
• Is the file saved on a network drive/shared folder/external HDD? If yes, try saving it locally & see if it helps.
• When did this start happening? Are there any recent changes made to your system? For example, any antivirus, system updates, or web extensions installed recently.
• Does resetting Illustrator Preferences ( https://helpx.adobe.com/illustrator/using/setting-preferences.html) help to resolve the issue?
  Disclaimer: Please note that resetting preferences will remove all the custom settings, and Illustrator will launch with default settings. You can also take a backup of the folders in case you want to. Location is mentioned in the article.

If nothing works, please try the suggestions shared in this community post (https://community.adobe.com/t5/illustrator/resolve-slow-performance-and-unexpected-behaviors-in-illu…) & let us know how it goes.

We will be looking forward to your response.

Thanks and Regards,

Anshul Saini

In Response To Anshul_Saini

Hi

Unfortunately none of these have fixed the issue. I have uninstalled illustrator, reset preferences, and cleared all the folders.

It isn’t a specific file but any illustrator file. I only returned to work on 30th August and it has been everyday since then that this issue happens (with vaious files).  Some files are saved on desktop some on shared network drive, same issue occurs.  

I really need illustrator for my job…what else can i do?!

In Response To default0w1ok1gr63mp

Thank you for trying the steps. Please check your DM for more details.

Regards,

Anshul Saini

In Response To Anshul_Saini

Anshul

I think I can speak for all professionals on here. This illustrator saving problem HAS to be fixed. NOW!

I’ve tried all these work arounds, no fix. Not being able to save puts me out of business today.

We rely on Adobe to put out at least somewhat clean updates, in my case they update automatically(until today). This is such a basic command. 

I don’t care who’s at fault, I know that I’m not. It worked yesterday and not today.

In Response To admojo

Hi @admojo,

I am really sorry about this. I understand your frustration. Would it be possible for you to elaborate on what error or issue you are facing file saving the file? Please screenshot if you are getting an error.
Is the «Save As» button greyed out in the » Save as» dialog box?

Please confirm the OS & the exact version of Illustrator installed on your machine.
Does turning OFF «Save in Background» from Illustrator Preferences > File Handling > Save in Background helps?

Also, where are you saving the files (Network Drive/ System HDD/ Shared Folder on System/ External HDD)?

We are here to help. We just need more information.

Thanks & Regards,

Anshul Saini

Do you have a printer connected? Illustrator checks on the printer for saving and might get upset if it can’t find one.

Are all your fonts OK?

In Response To Monika Gause

Hi! Yes, we have a postscript printer connected and all fonts are good.

So far, I have had no luck with the suggestions from @Anshul_Saini, but will continue to test.

It’s hard to pin down since it occurs a bit randomly.

In Response To leighr

Thank you for trying the steps. Please check your DM for more details.

Regards,

Anshul Saini

Hi use adobe clean remove to uninstall this and use 2020 version maybe it helps you if got any error you can copy artwork to photoshop as vector then it open backs to illustrator…regards

Ali Sajjad / Graphic Design Trainer / Freelancer / Adobe Certified Professional

In Response To lambiloon

I am currently having the same problem, For a few months now and it has been progressively getting more frequent.

Has anybody resolved the 2021 ‘An unknown error has occured’?
I can save initially, but it seems to be anyhere after that when illustrator is unable to save as anything other than an aic document. We don’t use the cloud feature in illustrator and is very risky having the latest versions of files saved somewhere only I know where they are! I have to save as aic and then download to copy back into our appropriate shared drive folder. please help! I am losing my sanity with this!