Почему иллюстратор не сохраняет файл неизвестная ошибка

Столкнувшись с проблемой, когда в Illustrator отображается диалоговое окно Обнаружена неизвестная ошибка, узнайте о возможных причинах и временных решениях.

Эта проблема возникает при попытке сохранить файл в Illustrator в формате .ai. Чтобы решить проблему, начните использовать временные решения в указанном ниже порядке. Попробуйте сохранить файл после применения каждого временного решения и переходите к следующему, если проблема не устранена. 

Сохраните файл в формате PDF

Сначала сохраните файл в формате PDF, затем сохраните файл в формате .ai. 

Исправьте проблемы с текстом/шрифтами в файле

• Преобразуйте интерактивный текст в документе в контуры и попробуйте сохранить файл. 
• Измените шрифт или исправьте поврежденные шрифты в файле.

Попробуйте снова сохранить документ и проверьте, не возникает ли проблема.

Измените настройки файла

Проверьте, существуют ли какие-либо имеющиеся настройки для оптимизации файлов, которые мешают сохранению файла.

Выполните действия, описанные ниже.

1. Откройте Установки, нажав Cmd+K или Control+K.
2. Перейдите к разделу Обработка файлов и буфер обмена.
3. Снимите флажок Оптимизировать открытие файлов для экономии времени в медленных сетях (Beta)
4. Снимите флажок Сохранить в фоновом режиме, затем нажмите ОК. 

Попробуйте снова сохранить документ и проверьте, не возникает ли проблема. 

Измените настройки PDF

Проверьте, нет ли проблем с предустановками PDF по умолчанию или настроенными предустановками PDF в системе. 

Выполните действия, описанные ниже.

Пришлите нам свои файлы

Мы рекомендуем вам отправить нам папку и файлы предустановок на адрес ShareWithAI@adobe.com в формате zip и помочь нам разобраться в проблеме.

Обсудить

Сохраните файл в формате PDF.

Исправление проблем с текстом/шрифтами в файле

• Преобразуйте интерактивный текст в документе в контуры и попробуйте сохранить файл. 
• Измените шрифт или исправьте поврежденные шрифты в файле.

Попробуйте снова сохранить документ и проверьте, не возникает ли проблема.

Измените настройки файла

Выполните действия, описанные ниже.

1. Откройте Настройки, нажав Cmd+K или Control+K.
2. Перейдите к разделу Обработка файлов и буфер обмена.
3. Снимите флажок Оптимизировать открытие файлов для экономии времени в медленных сетях (Beta)
4. Снимите флажок Сохранить в фоновом режиме, затем нажмите ОК. 

Попробуйте снова сохранить документ и проверьте, не возникает ли проблема. 

Изменить настройки PDF

Выполните действия, описанные ниже.

Попробуйте снова сохранить документ и проверьте, не возникает ли проблема.

Пришлите нам свои файлы

Присоединяйтесь к обсуждению

Если у вас есть вопросы или идеи, которыми вы хотели бы поделиться, присоединяйтесь к беседе в Сообществе Adobe Illustrator. Мы будем рады узнать ваше мнение.

In Response To marliton

Unfortunately, I experience this as well every once in a while. It’s very random.

Illustrator 25.4.1

macOS 10.15.7

Sometimes you can save as a PDF instead, and then open it back in AI.

In Response To leighr

Hi @leighr @default0w1ok1gr63mp,

Sorry to hear about this experience. In addition to the suggestions shared by @marliton,  you may try the steps shared in this help article (https://helpx.adobe.com/illustrator/kb/troubleshoot-file-issues.html) to troubleshoot file related issues. You may also try copy-pasting the content to a new file & see if that works.

If the issue still persists, I would request you to share a few more details like:

• Is the issue related to a specific document?
• Could you please share a sample document with us? You can upload it to the Creative Cloud (https://helpx.adobe.com/in/creative-cloud/help/share.html) and share the download link.
• Is the file saved on a network drive/shared folder/external HDD? If yes, try saving it locally & see if it helps.
• When did this start happening? Are there any recent changes made to your system? For example, any antivirus, system updates, or web extensions installed recently.
• Does resetting Illustrator Preferences ( https://helpx.adobe.com/illustrator/using/setting-preferences.html) help to resolve the issue?
  Disclaimer: Please note that resetting preferences will remove all the custom settings, and Illustrator will launch with default settings. You can also take a backup of the folders in case you want to. Location is mentioned in the article.

If nothing works, please try the suggestions shared in this community post (https://community.adobe.com/t5/illustrator/resolve-slow-performance-and-unexpected-behaviors-in-illu…) & let us know how it goes.

We will be looking forward to your response.

Thanks and Regards,

Anshul Saini

In Response To Anshul_Saini

Hi

Unfortunately none of these have fixed the issue. I have uninstalled illustrator, reset preferences, and cleared all the folders.

It isn’t a specific file but any illustrator file. I only returned to work on 30th August and it has been everyday since then that this issue happens (with vaious files).  Some files are saved on desktop some on shared network drive, same issue occurs.  

I really need illustrator for my job…what else can i do?!

In Response To default0w1ok1gr63mp

Thank you for trying the steps. Please check your DM for more details.

Regards,

Anshul Saini

In Response To Anshul_Saini

Anshul

I think I can speak for all professionals on here. This illustrator saving problem HAS to be fixed. NOW!

I’ve tried all these work arounds, no fix. Not being able to save puts me out of business today.

We rely on Adobe to put out at least somewhat clean updates, in my case they update automatically(until today). This is such a basic command. 

I don’t care who’s at fault, I know that I’m not. It worked yesterday and not today.

In Response To admojo

Hi @admojo,

I am really sorry about this. I understand your frustration. Would it be possible for you to elaborate on what error or issue you are facing file saving the file? Please screenshot if you are getting an error.
Is the «Save As» button greyed out in the » Save as» dialog box?

Please confirm the OS & the exact version of Illustrator installed on your machine.
Does turning OFF «Save in Background» from Illustrator Preferences > File Handling > Save in Background helps?

Also, where are you saving the files (Network Drive/ System HDD/ Shared Folder on System/ External HDD)?

We are here to help. We just need more information.

Thanks & Regards,

Anshul Saini

Do you have a printer connected? Illustrator checks on the printer for saving and might get upset if it can’t find one.

Are all your fonts OK?

In Response To Monika Gause

Hi! Yes, we have a postscript printer connected and all fonts are good.

So far, I have had no luck with the suggestions from @Anshul_Saini, but will continue to test.

It’s hard to pin down since it occurs a bit randomly.

In Response To leighr

Thank you for trying the steps. Please check your DM for more details.

Regards,

Anshul Saini

Hi use adobe clean remove to uninstall this and use 2020 version maybe it helps you if got any error you can copy artwork to photoshop as vector then it open backs to illustrator…regards

Ali Sajjad / Graphic Design Trainer / Freelancer / Adobe Certified Professional

In Response To lambiloon

I am currently having the same problem, For a few months now and it has been progressively getting more frequent.

Has anybody resolved the 2021 ‘An unknown error has occured’?
I can save initially, but it seems to be anyhere after that when illustrator is unable to save as anything other than an aic document. We don’t use the cloud feature in illustrator and is very risky having the latest versions of files saved somewhere only I know where they are! I have to save as aic and then download to copy back into our appropriate shared drive folder. please help! I am losing my sanity with this!

In Response To w.huaz16820926

Hi there,

Sorry about the trouble. You may try the following steps and let us know how it goes:

• Try running the app in Hidden Admin Account?
• Does unchecking Save in Background under Illustrator Preferences > File handling help resolve the issue as suggested by @leighr above.
  
• If that doesn’t work, create a new administrator user account and see if that helps.
• If that doesn’t work either, uninstall the app or the whole CC using the CC Cleaner tool and reinstall from the Creative Cloud Desktop app.

We’ll be looking forward to your response.

Thanks & Regards,

Anshul Saini

In Response To marliton

Unfortunately, I experience this as well every once in a while. It’s very random.

Illustrator 25.4.1

macOS 10.15.7

Sometimes you can save as a PDF instead, and then open it back in AI.

In Response To leighr

Hi @leighr @default0w1ok1gr63mp,

Sorry to hear about this experience. In addition to the suggestions shared by @marliton,  you may try the steps shared in this help article (https://helpx.adobe.com/illustrator/kb/troubleshoot-file-issues.html) to troubleshoot file related issues. You may also try copy-pasting the content to a new file & see if that works.

If the issue still persists, I would request you to share a few more details like:

• Is the issue related to a specific document?
• Could you please share a sample document with us? You can upload it to the Creative Cloud (https://helpx.adobe.com/in/creative-cloud/help/share.html) and share the download link.
• Is the file saved on a network drive/shared folder/external HDD? If yes, try saving it locally & see if it helps.
• When did this start happening? Are there any recent changes made to your system? For example, any antivirus, system updates, or web extensions installed recently.
• Does resetting Illustrator Preferences ( https://helpx.adobe.com/illustrator/using/setting-preferences.html) help to resolve the issue?
  Disclaimer: Please note that resetting preferences will remove all the custom settings, and Illustrator will launch with default settings. You can also take a backup of the folders in case you want to. Location is mentioned in the article.

If nothing works, please try the suggestions shared in this community post (https://community.adobe.com/t5/illustrator/resolve-slow-performance-and-unexpected-behaviors-in-illu…) & let us know how it goes.

We will be looking forward to your response.

Thanks and Regards,

Anshul Saini

In Response To Anshul_Saini

Hi

Unfortunately none of these have fixed the issue. I have uninstalled illustrator, reset preferences, and cleared all the folders.

It isn’t a specific file but any illustrator file. I only returned to work on 30th August and it has been everyday since then that this issue happens (with vaious files).  Some files are saved on desktop some on shared network drive, same issue occurs.  

I really need illustrator for my job…what else can i do?!

In Response To default0w1ok1gr63mp

Thank you for trying the steps. Please check your DM for more details.

Regards,

Anshul Saini

In Response To Anshul_Saini

Anshul

I think I can speak for all professionals on here. This illustrator saving problem HAS to be fixed. NOW!

I’ve tried all these work arounds, no fix. Not being able to save puts me out of business today.

We rely on Adobe to put out at least somewhat clean updates, in my case they update automatically(until today). This is such a basic command. 

I don’t care who’s at fault, I know that I’m not. It worked yesterday and not today.

In Response To admojo

Hi @admojo,

I am really sorry about this. I understand your frustration. Would it be possible for you to elaborate on what error or issue you are facing file saving the file? Please screenshot if you are getting an error.
Is the «Save As» button greyed out in the » Save as» dialog box?

Please confirm the OS & the exact version of Illustrator installed on your machine.
Does turning OFF «Save in Background» from Illustrator Preferences > File Handling > Save in Background helps?

Also, where are you saving the files (Network Drive/ System HDD/ Shared Folder on System/ External HDD)?

We are here to help. We just need more information.

Thanks & Regards,

Anshul Saini

Do you have a printer connected? Illustrator checks on the printer for saving and might get upset if it can’t find one.

Are all your fonts OK?

In Response To Monika Gause

Hi! Yes, we have a postscript printer connected and all fonts are good.

So far, I have had no luck with the suggestions from @Anshul_Saini, but will continue to test.

It’s hard to pin down since it occurs a bit randomly.

In Response To leighr

Thank you for trying the steps. Please check your DM for more details.

Regards,

Anshul Saini

Hi use adobe clean remove to uninstall this and use 2020 version maybe it helps you if got any error you can copy artwork to photoshop as vector then it open backs to illustrator…regards

Ali Sajjad / Graphic Design Trainer / Freelancer / Adobe Certified Professional

In Response To lambiloon

I am currently having the same problem, For a few months now and it has been progressively getting more frequent.

Has anybody resolved the 2021 ‘An unknown error has occured’?
I can save initially, but it seems to be anyhere after that when illustrator is unable to save as anything other than an aic document. We don’t use the cloud feature in illustrator and is very risky having the latest versions of files saved somewhere only I know where they are! I have to save as aic and then download to copy back into our appropriate shared drive folder. please help! I am losing my sanity with this!

In Response To w.huaz16820926

Hi there,

Sorry about the trouble. You may try the following steps and let us know how it goes:

• Try running the app in Hidden Admin Account?
• Does unchecking Save in Background under Illustrator Preferences > File handling help resolve the issue as suggested by @leighr above.
  
• If that doesn’t work, create a new administrator user account and see if that helps.
• If that doesn’t work either, uninstall the app or the whole CC using the CC Cleaner tool and reinstall from the Creative Cloud Desktop app.

We’ll be looking forward to your response.

Thanks & Regards,

Anshul Saini