Ошибка unity crash handler 64

Mode: Survival
Mode: Singleplayer

SEED-ID: 130653118

If applicable:
MODIFIED PLAYFIELDS: No

Reproducibility: Always
Severity: Crash

Type: Gamestart

Summary: CrashHandyler64 open during GameStart, internal Error (Continue or Quit) at 100% level loading

Description: Game loads up and crashes first couple at loading screen, then internal error occurs after a new game was fully loaded. UnityCrashHandler64 process is open during the whole process in the task manager without giving a proper error message.

Steps to Reproduce: load the game up, start a new game, wait for it to load, internal error (continue or quit) occurs at 100% level loading. Quit&Mail only quits the game without showing me a mail to send.

last Crash log attached to this thread.

It is a out of memory error you have 8GB of RAM according to the log do you have many other programs running at the same time as the game ?

not really, no. killed all programs running, same effect or rather didnt even get to the menu this time. UnityCrashHandler was active, then switched to inactive plus the game went inactive, too. Killing the CrashHandler had no effect.

Initialize engine version: 2018.4.1f1 (b7c424a951c0)
GfxDevice: creating device client; threaded=1
Direct3D:
Version: Direct3D 11.0 [level 11.1]
Renderer: AMD Radeon (TM) R7 370 Series (ID=0x6811)
Vendor:
VRAM: 4076 MB
Driver: 26.20.13001.16003
Begin MonoManager ReloadAssembly
— Completed reload, in 3.995 seconds
<RI> Initializing input.

<RI> Input initialized.

<RI> Initialized touch support.

UnloadTime: 110.354577 ms
25-16:33:17.468 18_33 -LOG- *************************************************************************
25-16:33:17.514 18_33 -LOG- Empyrion — Galactic Survival
25-16:33:17.514 18_33 -LOG- Version: Alpha 10.3.0
25-16:33:17.515 18_33 -LOG- Build: 2539
25-16:33:17.515 18_33 -LOG- Platform: Win, 64 Bit
25-16:33:17.515 18_33 -LOG- OS: Windows 10 (10.0.0) 64bit
25-16:33:17.515 18_33 -LOG- DRAM: 8118
25-16:33:17.516 18_33 -LOG- CPU: AMD Ryzen 5 2600 Six-Core Processor
25-16:33:17.516 18_33 -LOG- Freq: 3394
25-16:33:17.516 18_33 -LOG- Cores: 12
25-16:33:17.516 18_33 -LOG- Gfx: Direct3D 11.0 [level 11.1]
25-16:33:17.516 18_33 -LOG- VRAM: 4076
25-16:33:17.532 18_33 -LOG- SL: 5
25-16:33:17.533 18_33 -LOG- Force DX9: False
25-16:33:17.533 18_33 -LOG- Instancing: True
25-16:33:17.535 18_33 -LOG- TimeZone: +02:00
25-16:33:17.535 18_33 -LOG- Culture: de-DE
25-16:33:17.535 18_33 -LOG- Last build: 2539
25-16:33:17.543 18_33 -LOG- Build: Release (queryLength)
25-16:33:17.543 18_33 -LOG- *************************************************************************
Setting up 6 worker threads for Enlighten.
Thread -> id: 3350 -> priority: 1
Thread -> id: 69c -> priority: 1
Thread -> id: 5b4 -> priority: 1
Thread -> id: 3380 -> priority: 1
Thread -> id: 1d70 -> priority: 1
Thread -> id: 21c8 -> priority: 1
Unloading 4 Unused Serialized files (Serialized files now loaded: 0)
UnloadTime: 21.021457 ms
25-16:33:32.213 18_33 -LOG- EAC: Not configured
25-16:33:35.883 18_33 -LOG- Args: Client/Empyrion.exe -popupwindow -logFile ../Logs/2539/Client_190725-183305-56.log

Unloading 387 unused Assets to reduce memory usage. Loaded Objects now: 4381.
Total: 5.436485 ms (FindLiveObjects: 0.353943 ms CreateObjectMapping: 0.079056 ms MarkObjects: 4.812784 ms DeleteObjects: 0.190399 ms)

Searching for compatible XInput library…
Found Xinput1_4.dll.
Initializing with custom id:

(Filename: C:\buildslave\unity\build\Runtime/Export/Debug.bindings.h Line: 45)

25-16:33:42.898 18_33 -LOG- Local player 76561198073820884/’VanRenselaar’
Fallback handler could not load library D:/Programme/Steam/steamapps/common/Empyrion — Galactic Survival/Client/Empyrion_Data/Mono/libc
Fallback handler could not load library D:/Programme/Steam/steamapps/common/Empyrion — Galactic Survival/Client/Empyrion_Data/Mono/libc.dll
Fallback handler could not load library D:/Programme/Steam/steamapps/common/Empyrion — Galactic Survival/Client/Empyrion_Data/Mono/libc
WARNING: Shader Unsupported: ‘Hidden/Nature/Terrain/Utilities’ — All passes removed
ERROR: Shader Shader is not supported on this GPU (none of subshaders/fallbacks are suitable)WARNING: Shader Unsupported: ‘Hidden/Nature/Terrain/Utilities’ — Setting to default shader.

@Qurti Can you try the game on the fast video preset in the video options ?

@Pantera : nope… took 3 tries to get into the menu — either crashed completely or to the desktop without warning (i have the newest graphic drivers installed). the 4th try brought me into the menu, i changed to fast video, started a new game and it crashed to the desktop again.

Please try uninstalling the GPU drivers & reinstall them I woud advise to use DDU to remove everything the driver installs https://www.guru3d.com/files-details/display-driver-uninstaller-download.html

When finished uninstalling in safe mode restart then reinstall them again.

@Pantera: Didnt work… did as you said, deinstalled in safe mode, restarted, installed the current drivers, restarted, started empyrion — same as before. Unitycrashhandler starts with Empyrion everytime and I didn’t even get to the menu — loading screen for a few seconds, then the loading circle stopped turning, Empyrion task went inactive and stayed that way, even when i killed the unity task manually. Log from that try is attached.

Ok sorry you are experiencing this issue I don’t quite know the cause I do not have this on any of my test PC’s.
Can you go through the list I have put here & try each one by one https://steamcommunity.com/app/383120/discussions/0/1642041106368840319/

& see if a solution is found ?

@Pantera

— the loading screen is visible
— the version number appears
— a direct start from «empyrionlauncher.exe» results in loading screen, version number and then «please start the game directly from steam» message
— the task manager shows empyrion (2) with empyrion.exe in it and unitycrashhandler. both stay there until the loading circle stops working. Theres no «WerFault.exe» visible at any time. Shortly after the loading circle stops, empyrion.exe is «inactive» and the crashhandler is not. If I kil the crashhandler manually, empyrion.exe stays inactive and needs to be killed manually, too.

— empyrion is already an exception
— verifying didn’t change anything
— empyting download cache didn’t change anything
— EmpyrionLauncher as Admin resolved in nothing — the game didn’t even start
— EACLauncher as Admin had the same reaction as launching a standard game

A just for fun start of Empyrion today showed something new. Started the game — as usual 2 processes in the task manager, stopping loading circle etc. After ca. 30 secs, Empyrion broke into two Empryion processes in the task manager for a split second, before exiting without any message to the desktop.
Tried that 3 times — the 3rd time it also killed my dekstop wallpaper. I de-installed the game completely and downloaded and re-installed it. Same outcome — Loading circle runs until the version number shows up, then it stops, Empyrion process and Unity in the task manager. A few seconds later it splits up into two Empyrion processes and exits to the desktop. This time also one Emyprion process remained «inactive», but open and I had to kill it manually.

Log from that try is attached. This time the log told me, that theres an error.log, which I also included.

Thanks for these logs I’ll pass them on & get back o you asap with any possible new info.

@Qurti Can you open your task manager & check how much RAM is free before you start the game ?

The game will need roughly 4GB to start up & reach the main menu.

@Pantera roughly 5 / 5.5 GB are free to use. But I was planning on getting at least another 8 GB next week. Should we postpone it until then and see what happens or do you have another idea for troubleshooting?

The only other idea I had was to if you could load into the main menu & go to options -> Video and set Texture Resolution and Character Texture Resolution both to Half.

If you are comfortable in the windows registry you can edit:
OptCharacterTextureQuality_h1435720389 & set it to 1
OptTextureQuality_h3735039964 & set it to 1

in regedit in this location:
Computer\HKEY_CURRENT_USER\Software\Eleon Game Studios\Empyrion — Galactic Survival

If ‘OptTextureQuality_h3735039964’ is missing you can add it as a new entry right click on Empyrion galactic survival & place your cursor over ‘New’ then select DWORD (32-bit) value then when the value appears in the list name it:
OptTextureQuality_h3735039964

then double click on this & use the Hexadecimal option & set the ‘Base’ to 1 then click on ok this will only set your Textures resolution to half. Click on these images to enlarge them:

View attachment 62663

View attachment 62664

If none of the above works out then yes it may be best.
If you try out the registry edit above can you let me know here how it goes ?

If you prefer you can create a system restore point before doing any of it to have something to go back to if anything goes wrong but it should be safe to do this in the registry.

@Pantera didn’t even come to the menu before doing the edit. After that — same outcome. Game crashed during loading, being «inactive» in the task manager. Attached the log nonetheless. I think we’ll have to wait then until next week

Which anti virus are you using ?

Windows defender right ?

If all of the above hasn’t worked including the registry editing I currently don’t have anything more to suggest even with 8gb of RAM you should still be able to launch the client & play.
It’s possible another program you have installed could be interfering.

@Pantera yes, Defender.
But which program? My software didn’t change in terms of programs running in the background. Only had to change my hardware recently, thats why I only have 8 GB. Needed a new mainboard, processor and RAM. Could Empyrion be so picky with hardware?