If you are facing “VPN Tunnel Failure Avaya” issue in Avaya Derkphone which is on Remote Location but the IP management is managed by me in the different location, then you are in right place.
Here, we are discussing about this issue in details and providing some recommended methods/procedures to fix this problem. Let’s starts the discussion.
What is “VPN Tunnel Failure Avaya” Issue?
It is common error reported by numerous users that is categorised as VPN errors. One user reported that “I am working on Avaya IP Office v9.0 with 9608G VoIP phones. I have two locations using pfsence to connect via OpenVPN Tunnels. Everything seems to be working fine except the Avaya phones will not fully connect. They were able to connect to web server to update , but nothing past trying to login. Any help is appreciated.”
Furthermore, they explained that when they open the phone its asking for username & password twice and after entering the right user ID & password for two times its displaying VPN tunnel failure. They have been having the random drops using an Avaya phone connecting via IPsec remote access. Sometimes when the phone drops, they notice VPN Tunnel Failure. One user explained that this problem might occur due to Firmware levels outdated Firmware, VoIP, Firewalls, etc.
[Tips & Tricks] How to Fix VPN Tunnel Failure Avaya problem?
Procedure 1: Check the following
Step 1: Ensure your have latest updates for all the devices in the call path
Step 2: Configuration particularly if NAT is involved in the call path, configuration of various devices may be a problem. Check if all the devices are configured appropriately for your environment.
Procedure 2: Check the type of VPN connection
Step 1: Open “Network Connections”
Step 2: Right-click on your VPN server and open its “Properties”
Step 3: Go to “Security > Type of VPN”
Step 4: Select the appropriated type from the drop-down and update it
Procedure 3: Server details
In most of the cases, “VPN Tunnel Failure Avaya” problem occurs due to incorrect server details. This is the user enters VPN details to client-side and it doesn’t match with the server-side details. So, VPN is unable to connect to the valid server and this ends up in VPN error 800. To fix this issue, we recommended you to double-check the server name, address and other details
Procedure 4: Network connections errors
For those who are not aware, VPN always required valid connection between the client and the server. In case of any network problem, it can lead to VPN Error 800 or VPN Tunnel Failure Avaya.
If this error is due to some temporary network errors, then trying to request after a few minutes fixes the error. We also recommended you to check if the error is at client-side error or server-side error.
Procedure 5: Firewall restrictions
VPN (Virtual Private Network) uses certain ports for tunnelling protocols. If the server firewall restricts these ports, you might face VPN Tunnel Failure or VPN Error 800. In most of the cases, VPN uses the TCP port 1723 for PPTP and IP port 47. If the protocol is L2Tp, then port is 1701. So, we always recommended you to make sure that Firewall is not restricting this port. If yes, then you need to disable Firewall for a moment and once problem fixed, you can turn the Firewall ON.
Procedure 6: Router Firmware update
In case if you are using new VPN connection and facing VPN Tunnel Failure while trying to connect to VPN server, then you need to update firmware of your router. This error makes the local router compatible with VPN. On other hand, if the basic VPN client settings, Firewall etc and are all correct. It is worth updating Router Firmware with the help of local Network administrators.
Conclusion
I am sure this article helped you to Fix VPN Tunnel Failure on Avaya Phone with several easy methods. You can try any methods mentioned above to fix this problem as per your technical knowledge. If you have any suggestions or queries, please write on comment box given below.
Товарищи, подскажите.
Организован VPN до корпоративной телефонной подсетки.
Сделал это так: на маршрутизаторе настроил PPTP, порты и WLAN получаются за NAT’ом.
Втыкаю в один из портов 4602SW+ IP, видит атску, видит tftp, получает настройки, указываю экстеншн, завелось.
Но. При поднятии трубки тишина, гудка нет. Могу набрать свой сотовый номер, и он даже позвонит, отвечаю с сотового — в сотовом тоже тишина.
Т.е. коннекты делает, но звук не проходит.
В чем может быть проблема?
Сперва была беда в том, что он даже к tftp конектиться не хотел. Я задал аппарату статичный натовский айпишник, поставил переадресацию большинства портов http://bestann.ru/handbook/ipo_ports
Сейчас конектится, но голоса нет.
У меня единственное подозрение, это насчет портов 49152-53247.
Суть в том, что в настройках на роутере (Asus RT-N12C1) я могу задать диапазон входящих образом 49152:53247. А в настройках переадресации на конкретный клиент диапазон указать не могу, у меня получается переадресация только на 49152.
Может ли это быть причиной?
VPNs are widely used to ensure the devices are safe from security threats and hacking attempts. However, there are people complaining about “Avaya Phone VPN Tunnel Failure” and there are various solutions that you can try to streamline the VPN performance.
To be honest, this is a pretty common error and is widely reported by people who regularly use VPN apps and software. In addition, the issue is when users try to connect their Avaya phones with a VPN connection.
With this error, the users enter the login information about the VPN tunnel failure error that appears on the screen. If you are looking for solutions, keep in mind that there are various reasons behind this error, hence multiple solutions!
1) Software Update
For everyone who wants to ensure there are no errors in the performance of VPN, they have to ensure the device is up-to-date. This is because outdated software can also cause tunnel failure. For this reason, open the phone’s or device’s settings and look for the availability of software updates.
If the software update is available, download it for your device. When the device switches on after the update, try using the VPN again and see if the failure error is resolved.
2) Configuration
Proper device configuration is extremely important for optimizing the VPN performance and functionality. This is a must-consider point if NAT is involved in the connection path. For optimizing the configuration, you should reboot the Avaya phone. That’s because the reboot can fix minor configuration details and tunnel failure might be fixed.
3) VPN Connection Type
If a reboot hasn’t streamlined the configuration and tunnel failure is still there, you can update the type of VPN connection. To check this, you have to open the network connections and right-click on the VPN server option. Then, open the properties and scroll down to the Security tab. Now, choose the “Type of VPN” option and choose the best one. When the VPN connection type is updated, you will that tunnel failure is resolved.
4) Server
In the majority of cases, tunnel failure on the Avaya phone is caused by incorrect server information or details. In simpler words, the user’s details and server’s side details should be identical to ensure the VPN works properly.
This is because tunnel failure can occur when VPN is unable to connect to the right or valid server. So, the solution is to cross-check the address and name of the server and make appropriate changes. Once the details are updated, the VPN server and device will be connected.
5) Network Connections
When it comes down to the VPN apps and software, they need a proper internet connection to work properly between the server and client. In case the issue is caused by a temporary network issue, you should wait for a few minutes and let the internet connection work properly.
Once the internet connection is up and running, the VPN will be properly connected and the tunnel failure error won’t appear again. You can also reboot the internet router to improve the network connectivity.
Easy solution on How to Fix VPN Tunnel Failure on Avaya Phone not working issue using our professional guide for Avaya Phone.
If you’re searching how to fix VPN tunnel failure on Avaya phone, then don’t worry now!!! There are several ways and ‘easy’ methods that will allow you to easily troubleshoot the problem and fix Avaya Phone not working. This article has compiled an exciting guide to help you for Avaya VPN Tunnel Failure Issue.
If you have a problem with “VPN Tunnel Failure Avaya” in Avaya Desk phone which is on remote location but the IP is managed by different location, then you are at the right place.
Here, we are discussing this issue in detail and providing some suggested methods / procedures for resolving this issue.
Table of Contents
This is a common error reported by multiple users and is classified as VPN errors. One user stated that “I am working on Avaya IP Office v9.0 with 9608G VoIP phones. I have two locations using PF Sense to connect via Open VPN Tunnel. Everything seems to be working fine except Avaya phones are not fully connected. They were able to connect to the web server for updates, but nothing after trying to login. Any help is appreciated.”
Furthermore, they explained that when they open the Avaya phone, the username and password are asked twice and after entering the correct user ID and password twice, the Avaya VPN tunnel fails. They are taking random drops using an Avaya phone connected via IPsec remote access. Sometimes when the phone drops, they notice VPN tunnel failure. One user explained that this issue could be due to Firmware levels outdated Firmware, VoIP, Firewalls, etc.
How to Fix VPN Tunnel Failure Avaya Issue?
Method 1: Check the following
Step 1: Make sure you have the latest updates for all devices in CallPath.
Step 2: Configuration especially if included in NAT call path, Configuring different devices can be a problem. Check that all devices are properly configured for your environment.
Method 2: Check the type of VPN connection
Step 1: Open the network connection.
Step 2: Right click on your VPN server and open its properties.
Step 3: Go in Security > Type of VPN
Step 4: Select the specified type from the drop-down and update it.
Method 3: Server Details
In most cases, The “VPN Tunnel Failure Avaya” problem is caused by incorrect server details. This happen when the user enters the VPN details to the client and does not match the server side details. Therefore, the VPN is unable to connect to the correct server and this VPN error ends in 800. To resolve this issue, we recommend that you double-check the server name, address and other details.
Method 4: Network connections errors
For those unfamiliar with VPN, a VPN always requires a proper connection between the client and the server. In case of any network problem, this could lead to VPN Error 800 or VPN Tunnel Failure in Avaya phone.
If this error is caused by some temporary network error, trying to reconnect after a few minutes fixes the error. We also recommend that you check if the error is on the client side error or the server side error.
Method 5: Firewall restrictions
VPN (Virtual Private Network) uses specific ports for tunneling protocol. If the server firewall restricts these ports, you may encounter VPN tunnel failure, VPN error 800 which causes Avaya phone not working. In most cases, VPN uses TCP port 1723 for PPTP and IP port 47. If the protocol is L2Tp, then port 1701. Therefore, we always recommend you to make sure that the firewall is not restricting this port. If yes, you need to deactivate the firewall for a while and once the problem is resolved, you can turn the Firewall on.
Method 6: Router Firmware update
If you are using a new VPN connection and are experiencing VPN tunnel failure in Avaya phone while trying to connect to the VPN server, you need to update your router’s firmware. This error makes the local router compatible with the VPN. On the other hand, if the basic VPN client settings, firewalls, etc. are all correct. It is worthwhile to update the router firmware with the help of local network administrators.
Conclusion:
Hope this article has helped you to Fix VPN Tunnel Failure on Avaya Phone in many simple methods. You can try any of the above methods to solve this problem according to your technical knowledge. If you have any suggestions or questions, please write in the comment box below.
For more tips and tricks, do check out our other articles here.
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Help!! VPN Tunnel Failure — VPN Phone 9620 with Netgear Router FVS336Help!! VPN Tunnel Failure — VPN Phone 9620 with Netgear Router FVS336(OP) I am new in the Avaya world so I have never set up a vpn nor have I worked with Avaya IP phones before. I am working on an Avaya IP office 500 V2 firmware 8.1 Trying to set up a VPN Phone 9620L with a netgear FSV336Gfirewall. I am up to where the phone tries to tunnel into the router but i get an error ( VPN tunnel failure ) then i press details and it says IKE Phase 1 no response. can anyone help. Red Flag SubmittedThank you for helping keep Tek-Tips Forums free from inappropriate posts. |
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