Ошибка стим 310

Steam users have complained that they see Error Code -310 when accessing the Steam Store or SteamVR. This error code signifies that the page you are trying to access can not be fetched from Steam’s server. The following is the exact error code users are seeing.

Error Code: – 310
Failed to load web page (unknown error).

So, if you are seeing Error Code 310 on Steam, check out the solutions mentioned in this post.

What error code is 310?

Error Code 310 appears in Steam saying that it’s unable to load the web page when trying to access the Steam Store or SteamVR. The issue can be caused due to various reasons, one of the most common ones is the corrupted cache of the Steam Web Browser. It is somewhat obvious because the error code mentions “Failed to load web page”. 

However, there are some other potential reasons. We have mentioned every solution you need to resolve the Error Code: -301, Failed to load web page hereinafter.

If you see Failed to load web page, Error Code 310 on Steam, try the following solutions.

1. Clear Steam Web Browser Cache
2. Delete Steam Download Cache
3. Opt In and Out of Steam Beta
4. Try using a VPN
5. Allow Steam through Firewall
6. Troubleshoot in Clean Boot

Let us talk about them in detail.

1] Clear Steam Web Browser Cache

As you can see in the error message, the error code appears when Steam fails to load a web page. So, an obvious guess for the cause of this issue would be corrupted Steam web browser caches. We need to clear them in order to fix the problem. Follow the given steps to do the same.

1. Open Steam.
2. Go to Steam > Settings.
3. Click on the Web Browser tab and then on DELETE WEB BROWSER DATA.

If you see an option to delete cookies, click on that as well. Finally, restart your Steam client app and try accessing your content. Hopefully, you won’t see the error code in question.

2] Delete Steam Download Cache

After clearing the Browser cache, we need to clear the Steam download cache, because you may see the error code in question if they got corrupted. This won’t delete your download game or some other content, so, there is nothing to worry about, once you start Steam the deleted cache will be recreated.

To delete Steam Download Cache, follow the prescribed steps.

1. Open Steam.
2. Click on Steam from the top-left corner of the window and then select Settings.
3. Go to the Download and click on CLEAR DOWNLOAD CACHE.

Once the cache is deleted, restart Steam and see if the issue persists.

3] Opt In and Out of Steam Beta

Some users were able to resolve the issue by just opting in and out of Steam Beta. This is sort of a restart for your Steam client app and can resolve the issue if it is caused by a glitch. Follow the prescribed steps to opt in and out of Steam Beta.

• Open Steam.
• Go to Steam > Settings.
• From Beta participation, click Change.
• Select Steam Beta from the drop-down menu. If you have the SteamVR Beta option, select it.

See if the issue is resolved. If the issue is fixed, continue using Steam. In case, the issue persists, try opting out of Steam Beta using the following steps.

• Now, restart Steam.
• Go to the same settings, but this time change the Beta participation to Opt out of Steam Beta.

Hopefully, this will do the job for you.

4] Try using a VPN

Let us connect to a different server using a VPN. It has worked for some users and should do the job for you as well. We have a collection of free VPN services, you can use any one of them.

5] Allow Steam through Firewall

You should also allow Steam through Firewall as the defender program can stop the game from accessing some files. If you have a third-party antivirus, try whitelisting the Steam client by adding it to the exception list. Finally, open the app and see if you are seeing a 310 error.

6] Troubleshoot in Clean Boot

A third-party app can interfere with the Steam client app and cause trouble. Since we don’t know which app is the troublemaker, we need to perform Clean Boot and manually disable processes to find out the culprit. Then, just remove that program and your issue will be resolved.

Hopefully, you are able to fix the Steam error code using these solutions.

Read: Fix Steam Service component error on Windows PC

How do I fix error codes on Steam?

Every Steam error code is different, so there is no one-fix-all solution. However, some solutions mentioned in this post include Clear Steam Web Browser, Cache deleting Steam, Download Cache, Opt-In and Out of Steam Beta, Trying using a VPN, Allowing Steam through the Firewall, and troubleshooting in Clean Boot.

Also Read: How to fix Disk Write Error on Steam in Windows 11/10.

How to Fix Steam Error Code: -310 on Windows 11

Some Steam users have reported getting Error Code: -310 in Steam when accessing the Steam Store or launching SteamVR. This article will discuss the reasons for this error and provide several ways to fix it.

Failed to load web page (unknown error)

What Causes This Error?

Steam Error Code -310 signifies that Steam cannot fetch the page you’re trying to visit from the Steam server. Usually, this error goes away by itself, but if it doesn’t, it means that there’s an underlying issue on your system you need to address.

Our research has revealed that you may get Steam Error -310 for several reasons listed below.

• Corrupted Steam web browser cache. In many cases, Error -310 occurs due to a corrupted Steam browser cache. Therefore, deleting web browser data in Steam should fix this error.
• Corrupted third-party web browser cache. If you’re getting Error Code -310 when attempting to access the Steam Store using a third-party web browser, such as Chrome, Firefox, or Edge, deleting the browser cache will fix it.
• Problem with the built-in Steam Store component. You may get this error if there’s an issue with the Steam Store component in the Steam client. You may bypass this issue by accessing the Steam Store using a third-party web browser.
• Incorrect system time or date. If your system’s time or date is wrong, Steam may prevent you from accessing the Steam Store for security reasons. Make sure to set the correct time and date on your system.
• Missing SteamVR Beta dependency. If you’re getting this error when launching SteamVR, your Steam installation is probably missing a VR dependency that is only available when using the Steam beta version. In such a case, opting into the SteamVR beta program will fix the error.

Video Tutorial on How to Fix Steam Error Code -310

Table of Contents:

• Introduction
• Method 1. Delete Steam Web Browser Data
• Method 2. Set the Correct Time and Date
• Method 3. Use the Web Version of the Steam Store
• Method 4. Clear Web Browser Cache
• Clear Google Chrome Cache
• Clear Mozilla Firefox Cache
• Clear Microsoft Edge Cache
• Method 5. Opt into the SteamVR Beta
• Video Tutorial on How to Fix Steam Error Code -310

Method 1. Delete Steam Web Browser Data

In many cases, Steam Error -310 occurs due to a corrupted web browser cache. Therefore, you should clear the Steam client web browser cache and cookies.

1. Open Steam. Open the Steam drop-down menu in the toolbar, and click Settings.

2. Select Web Browser in the left pane.

3. Click Delete Web Browser Data.

4. Click OK to delete the browser cache, cookies, and history.

5. Click OK to close the Settings window.

6. Open the Steam drop-down menu and click Exit.

7. Then, relaunch Steam.

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Method 2. Set the Correct Time and Date

An incorrectly set date and time on your PC can prevent the Steam client from connecting to the Steam Store due to security concerns, triggering Error Code -310. Setting the correct date and time should fix the error.

1. Right-click Start and click Settings.

2. Select the Time & language panel and click Date & time.

3. Toggle on Set time automatically.

4. If it was already enabled, but the time is still wrong, toggle off Set time automatically.

5. Click Change next to Set the date and time manually.

6. Set the correct time and date and click Change.

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Method 3. Use the Web Version of the Steam Store

If none of the methods above helped you fix the error, you could bypass it by accessing the web version of the Steam Store using your browser. Purchasing and initiating game downloads via the web version will force the Steam client to download the game you want. While this method is not a fix per se, it will allow you to access the Steam Store.

1. Open your web browser and go to the Steam website.

2. Click Login at the top-right corner.

3. Enter your login credentials and click Sign in.

4. After successfully logging in, find the game you want and click Buy or Play Game (if it’s free-to-play or is already in your library.)

5. Then, click Yes, Steam is installed when prompted.

6. Wait for the game to download or launch.

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Method 4. Clear Web Browser Cache

Error Code -310 can also occur if you access the Steam Store using a third-party web browser. The information stored in the browser cache can become corrupt and cause connection issues. Clearing the browser cache should fix the error.

Clear Google Chrome Cache

1. Open Google Chrome. Click the ellipsis, select More tools, and click Clear browsing data.

2. Select the Advanced tab.

3. Open the Time range drop-down menu and select All time.

4. Mark the Browsing history, Download history, Cookies and other site data, and Cached images and files checkboxes.

5. Click Clear data.

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Clear Mozilla Firefox Cache

1. Open Mozilla Firefox. Open the application menu and click Settings.

2. Select the Privacy & Security panel.

3. Scroll down, and in the Cookies and Site Data section, click Clear Data.

4. Mark the Cookies and Site Data and Cached Web Content checkboxes and click Clear.

5. Click Clear Now when prompted.

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Clear Microsoft Edge Cache

1. Open Microsoft Edge. Open the menu and click Settings.

2. Click Privacy, search, and services in the right pane.

3. Click Choose what to clear in the Clear browsing data section.

4. Open the Time range drop-down menu and select All time.

5. Mark the Browsing history, Download history, Cookies and other site data, and Cached images and files checkboxes and click Clear now.

[Back to Table of Contents]

Method 5. Opt into the SteamVR Beta

If you get Error Code -310 when trying to use SteamVR or an associated component, you’re likely missing a dependency that is a prerequisite to running it. Some users reported fixing the error by opting into the SteamVR beta program. However, if you’re already participating in the SteamVR beta, try opting out.

1. Open Steam. In the Steam Library, above your games list, type in SteamVR in the search box.

2. Right-click SteamVR and click Properties.

3. Select the Betas panel.

4. Open the betas drop-down menu and select beta — SteamVR Beta Update.

Some users have suggested that updating the graphics card driver can fix this error, so make sure to update your graphics card driver. You can download the graphics card drivers for Nvidia and AMD graphics cards from their websites.

Did this article help you fix Error Code -310 in Steam? Let us know in the comments section below.

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Some Steam users are seeing the error code -310 when trying o access the Store or when trying to launch Steam VR. This problem is not specific to a particular Windows version since it’s reported to occur on Windows 7, Windows 8.1, and Windows 10.

After investigating this particular issue thoroughly, it turns out that there are several different causes that might end up causing this particular error code. Here’s a shortlist of potential culprits that might cause this problem:

Now that you know all the potential culprits, here are the instructions that will help you fix the issue:

Method 1: Cleaning the Web Browser cache in Steam

One of the more frequent culprits that are known to cause this problem is badly cached data by the built-in browser of Steam. If this scenario is applicable, you should be able to fix the problem by accessing the Steam Web Browser settings and deleting the browser cache and cookies in order to fix the problem.

This method was confirmed to be successful by a lot of affected users that were seeing the -310 error code when opening Steam’s Store.

If you’re seeing this error code due to corrupted cached data, follow the instructions below to clear your browser data from Steam’s menu:

1. Start by opening Steam and sign-in with the same account that you’re encountering issues when opening Steam’s Store.
2. Once you get to the main dashboard, go ahead and click on Steam from the ribbon bar at the top, then click on Settings from the context menu that just appeared.
3. Once you’re finally inside the Settings menu, go ahead and select Web Browser Cache from the vertical menu on the left.
4. Next, move over to the right-hand side and click on Delete Browser Cache,
5. After the web browser cache has been cleared, go ahead and click on Delete All Browser Cookies and click Ok to confirm the operation.
6. After the operation is complete, reboot your computer and launch Steam once the next startup is complete and see if the problem is now fixed.

In case you’re still encountering the -310 error when opening the Store component or Steam VR, move down to the next potential fix below.

Method 2: Cleaning Steam’s Cookies & Cache from 3rd-party browser

In case you’re using the Steam store with a 3rd party browser, cleaning the built-in cookie cache (method above) will not make a difference since the corrupted cookies are stored by a different browser.

If this scenario looks like it could be applicable, you can fix the problem by performing a browser-wide cookie cleanup or by targeting only the cookies specific to Steam (it’s up to you).

But keep in mind that depending on the browser that you’re using, the instructions for cleaning your browser cookies and cache will be different. To make things easier for you, we’ve put together a guide that will show you how to clean your browser cache and cookies on the most popular browsers.

After you successfully manage to clean your browser cookies, open Steam again, and repeat the action that was previously causing the -310 error code and see if the problem is now fixed.

In case the same problem is still occurring, move down to the next potential fix below.

Method 3: Opt-in to Steam VR Beta

As it turns out, if you’re seeing this error while trying to use Steam VR or an associated component, chances are you are missing a key dependency that the action you’re trying to take requires.

Several affected users have reported that they managed to fix the issue by accessing the BETA tab in your Steam settings menu and enrolling in SteamVR Beta – This operation was confirmed to be successful for a lot of users that we’re encountering the -310 error when trying to use functionality that’s currently exclusive to BETA members.

If this scenario is applicable, you should be able to fix the problem by opting-in to SteamVR Beta using the Account tab of the Settings menu.

Here’s a quick guide on opting-in to SteamVR Beta:

1. Open Steam and sign in with your account.
2. Once you have successfully signed in, click on Steam from the ribbon bar at the top, then click on Settings from the context menu that just appeared.
3. Once you’re inside the Settings menu of Steam, click on Account from the vertical menu on the left, then click on the Change button associated with Beta participation.
4. Next, expand the drop-down menu associated with Beta Partici[nation and select Beta – SteamVR Beta Update before saving the change.
5. Click Ok to save the changes, then wait for the Steam client to download the Beta update before attempting to repeat the action that was previously causing the -310 error code.

In case the same problem is still appearing, move down to the next potential fix below.

Method 4: Using a VPN app

As it turns out, you can also expect to encounter thee -310 error code in instances where you’re currently connected to a filtered network that is effectively blocking connections belonging to Steam, Origin, Battle.net, and other gaming platforms like this.

This is typically enforced by network administrators on platforms school, work, hotel, or other public networks for reasons of protecting the limited available bandwidth.

If his scenario is applicable, you should be able to bypass the restriction by using a VPN client to make it seem like you’re accessing Steam from a different location than you actually are.

In case you don’t know which VPN client to use, we made a list of VPN clients which include a free plan:

• Windscribe
• ExpressVPN
• NordVPN
• ProtonVPN

Once you successfully manage to install and configure your VPN, open Steam again and repeat the action that was previously causing the problem to see if the issue is finally resolved.

In case the same -310 error code is still occurring, move down to the next potential fix below

Method 5: Using the Web version of the Steam Store

If none of the methods above have worked for you and you’re getting tired of troubleshooting different components, you’ll most likely be able to avoid the apparition of the -310 error code by accessing the Steam store directly from your browser instead of relying on the store equivalent that’s build-in into Steam.

Several affected users have confirmed that they finally managed to get around the error by visiting Steam on a 3rd party browser and buying / downloading the game from there. Doing this will force the desktop client of Steam to download the game.

If you want to give this workaround a try, follow the instructions below:

1. Open your browser and navigate to the web Store version of Steam. Once inside, click on Login and insert your user credentials before clicking on the Sign In button.
2. Once you have successfully signed into the web version of Steam, click on Play or Buy (depending on what you want to do).
3. When prompted by the next action pop-up, click on ‘Yes, I have Steam installed‘ in order to make the action you just undertook to reflect in your local Steam installation.
4. Wait until the game is installed or opened in Steam and see if you have successfully avoided the apparition of the -310 error.

In case the same problem is still not resolved, move down to the next potential fix below.

Method 6: Adjusting the Time Zone

According to a lot of affected users, you can also expect to see this error code the date & time your Steam client respects is different from what’s actually projected by your Windows installation. If this scenario is applicable, you should be able to fix the problem by modifying the current Date & Time values from your Windows Settings.

As it turns out, Steam might refuse the connection for security reasons if your date & time settings are outdated.

In case this scenario is applicable, follow the instructions below to ensure that your computer is using the correct date & time settings:

1. Open up a Run dialog box by pressing Windows key + R. Next, type ‘timedate.cpl‘ and press Enter to open up the Date and Time window.
2. Once you’re inside the Date & Time window, select the Date & Time tab and click on Change date and time.
   
3. When prompted by the UAC (User Account Control) window, click on Yes to grant admin access.
4. Inside the Date and Time Settings, use the calendar under Date to set the correct date, then use the time box on the left to do the same thing.
5. Once both values have been adjusted correctly, save the changes, and restart your computer to see if the issue is fixed at the next startup.

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