Ошибка фотошоп could not complete your request because

Узнайте, как исправить ошибку Photoshop could not complete your request because of a program error (Photoshop не может выполнить запрос из-за программной ошибки), отображающуюся при открытии или сохранении файлов

Можно также использовать устаревший API сохранения macOS для использования ранних, устаревших методов сохранения.

There are numerous potential causes for file damage:

• A crash when saving a file, especially to network or external drives; sudden power outages
• Damaged cables
• Network transmission issues
• Software bugs
• Problems with hard disks or RAM modules

Still, file damage is rare. If you determine one or more of your files is corrupted, determine the cause to prevent further issues, while you try to recover your file.

Determine the cause

The first thing to determine is if the corruption is limited to one file or occurs with several, so you can limit the potential damage. If it’s one file, the cause could be a glitch with the computer that you haven’t noticed, or thought wasn’t connected.If it’s more than one file, look for patterns:

• Did it occur with files that are in the same location (folder, hard disk, network, or removable drive)?
• Were they created or modified around the same time?
• Did anything change on or with the computer around the time the files were last edited?
• Are the images displaying corruption when you print them as well as when you view them on screen?

If you can find a pattern that indicates they shared common hardware, test your cables, try a different port, or use a different hard disk or use a hard disk instead of a network drive. If files were corrupted recently and they don’t have a time limitation, you could have a malfunctioning RAM module. If you’ve added any software to your computer around the time the images were corrupted, there could be an issue with that application or update. Check for software updates or determine if your applications have recently been updated, or disable the application. Although rare, virus protection software, backup software, and font management software can try to write to files before they’re saved, causing damage. If your images are only corrupted on screen (the damage does not print), update your video driver. If that doesn’t solve the problem, contact your video card manufacturer.In Windows, see the Windows General Troubleshooting guide  for instructions on removing temporary files and turning off all OS startup items and services. It also tells you how to turn off third-party plug-ins in Photoshop by immediately holding down the Shift key after you start Photoshop. On Mac OS, use the Mac OS General Troubleshooting guide for instructions on repairing disk permissions and turning off OS startup items. It also tells you how to turn off third-party plug-ins in Photoshop by immediately holding down the Shift key after you start Photoshop.

Recover the file

When a file has been corrupted, you can sometimes get the file back with its layers or as a composite (a composite is a flattened file). The appearance of the file is maintained, but the layers are lost. Or the file could be damaged beyond repair. Regular backups can allow you to salvage a version of your file that you saved before the corruption. Note: A composite file cannot be recovered from a file when the option to maximize PSD and PSB file compatibility is turned off in Photoshop’s preferences. To make sure that your files always save with a composite, do the following:

1. Choose Photoshop > Preferences > File Handling (Mac OS) or Edit > Preferences > File Handling (Windows).
2. Choose Always in the pop-up menu next to Maximize PSD and PSB File Compatibility.
3. Click OK to close Preferences.

Try any or all of these options to recover your file:

• Use Save As to save the file to a new name in a different location. (For example, use an internal hard disk or a drive that is not a removable or network drive.)
• Open any backed-up copies of your image to determine if one was saved before the corruption occurred.
• If you’ve had one of these error messages, your filename extension may not match your file format:
  • Could not complete your request because it is not a valid Photoshop document.
  • Could not complete your request because an unknown or invalid JPEG marker type is found.
  • Could not complete your request because the file-format module cannot parse the file.
  • This is not a valid Portable Document File (PDF) document. It cannot be opened.

See Invalid JPEG marker error for the solution.

• To open an image that contains damaged layer data with its composite, press Shift+Opt (Mac OS) or Shift+Alt (Windows) while your file is being opened. This solution doesn’t work on all files.
• Customers have suggested these recovery utilities. Adobe does not support them, and has not tested with them. However, we hope that they help recover your file.
  • www.telegraphics.com.au/psdparse-online/
  • www.telegraphics.com.au/sw/product/PSDRecover

There are numerous potential causes for file damage:

• A crash when saving a file, especially to network or external drives; sudden power outages
• Damaged cables
• Network transmission issues
• Software bugs
• Problems with hard disks or RAM modules

Still, file damage is rare. If you determine one or more of your files is corrupted, determine the cause to prevent further issues, while you try to recover your file.

Determine the cause

The first thing to determine is if the corruption is limited to one file or occurs with several, so you can limit the potential damage. If it’s one file, the cause could be a glitch with the computer that you haven’t noticed, or thought wasn’t connected.If it’s more than one file, look for patterns:

• Did it occur with files that are in the same location (folder, hard disk, network, or removable drive)?
• Were they created or modified around the same time?
• Did anything change on or with the computer around the time the files were last edited?
• Are the images displaying corruption when you print them as well as when you view them on screen?

If you can find a pattern that indicates they shared common hardware, test your cables, try a different port, or use a different hard disk or use a hard disk instead of a network drive. If files were corrupted recently and they don’t have a time limitation, you could have a malfunctioning RAM module. If you’ve added any software to your computer around the time the images were corrupted, there could be an issue with that application or update. Check for software updates or determine if your applications have recently been updated, or disable the application. Although rare, virus protection software, backup software, and font management software can try to write to files before they’re saved, causing damage. If your images are only corrupted on screen (the damage does not print), update your video driver. If that doesn’t solve the problem, contact your video card manufacturer.In Windows, see the Windows General Troubleshooting guide  for instructions on removing temporary files and turning off all OS startup items and services. It also tells you how to turn off third-party plug-ins in Photoshop by immediately holding down the Shift key after you start Photoshop. On Mac OS, use the Mac OS General Troubleshooting guide for instructions on repairing disk permissions and turning off OS startup items. It also tells you how to turn off third-party plug-ins in Photoshop by immediately holding down the Shift key after you start Photoshop.

Recover the file

When a file has been corrupted, you can sometimes get the file back with its layers or as a composite (a composite is a flattened file). The appearance of the file is maintained, but the layers are lost. Or the file could be damaged beyond repair. Regular backups can allow you to salvage a version of your file that you saved before the corruption. Note: A composite file cannot be recovered from a file when the option to maximize PSD and PSB file compatibility is turned off in Photoshop’s preferences. To make sure that your files always save with a composite, do the following:

1. Choose Photoshop > Preferences > File Handling (Mac OS) or Edit > Preferences > File Handling (Windows).
2. Choose Always in the pop-up menu next to Maximize PSD and PSB File Compatibility.
3. Click OK to close Preferences.

Try any or all of these options to recover your file:

• Use Save As to save the file to a new name in a different location. (For example, use an internal hard disk or a drive that is not a removable or network drive.)
• Open any backed-up copies of your image to determine if one was saved before the corruption occurred.
• If you’ve had one of these error messages, your filename extension may not match your file format:
  • Could not complete your request because it is not a valid Photoshop document.
  • Could not complete your request because an unknown or invalid JPEG marker type is found.
  • Could not complete your request because the file-format module cannot parse the file.
  • This is not a valid Portable Document File (PDF) document. It cannot be opened.

See Invalid JPEG marker error for the solution.

• To open an image that contains damaged layer data with its composite, press Shift+Opt (Mac OS) or Shift+Alt (Windows) while your file is being opened. This solution doesn’t work on all files.
• Customers have suggested these recovery utilities. Adobe does not support them, and has not tested with them. However, we hope that they help recover your file.
  • www.telegraphics.com.au/psdparse-online/
  • www.telegraphics.com.au/sw/product/PSDRecover

Помогла ли Вам статья?

Несколько пользователей сообщают, что получили «Не удалось выполнить ваш запрос, потому что это недопустимый документ Photoshop.”Ошибка при попытке открыть PSD и PDF файлы с фотошопом. Сообщается, что проблема возникает как на компьютерах Windows, так и на Mac.

Что вызывает ошибку «Не удалось выполнить ваш запрос, потому что это недопустимый документ Photoshop»?

Мы исследовали эту конкретную проблему, просмотрев различные отчеты пользователей и стратегии восстановления, которые они успешно использовали. Исходя из того, что мы собрали, существует несколько распространенных сценариев, которые приведут к появлению именно этого сообщения об ошибке. Вы также можете ознакомиться с нашим руководством по ошибкам программы Photoshop здесь.

Вот список потенциальных виновников, которые могут вызвать проблему:

• Файл сохранен с другим расширением — Наиболее частая причина возникновения этой ошибки — сохранение файла с расширением.PSD расширение, даже если это действительно другой тип файла (TIFF, JPG, GIF, png «> Hex Fiend для Mac и HXD для Windows.

  Как только вы откроете файл в шестнадцатеричном редакторе, сравните его со списком ниже и посмотрите, есть ли у вас совпадение среди наиболее распространенных типов файлов:

  JPEG: ff d8 ff e0 00 10 4a 46 TIF, TIFF: TIFF: 49 49 2a PNG: 89 50 4e 47 BMP: 42 4д 38 GIF: 47 49 46 38 39 61 PSD: 38 42 50 53 PDF: 25 50 44 46 2d 31 2e 36 0d 25 e2 e3 ср d3

  Как только вы обнаружите правильное расширение, пора внести необходимые изменения. Но имейте в виду, что шаги по изменению файла на правильное расширение будут отличаться в зависимости от вашей операционной системы, поэтому, пожалуйста, следуйте соответствующему руководству в зависимости от вашей ОС.

  Изменение типа расширения в Windows

  1. Откройте файл в проводнике и перейдите в Посмотреть (используя ленту) вверху. Затем убедитесь, что поле, связанное с Расширения имени файла проверено.
  2. Затем щелкните правой кнопкой мыши файл PSD, в котором отображается ошибка, и выберите Переименовать. Затем измените расширение на правильное.

     Примечание: Если вы не использовали шестнадцатеричный редактор для определения правильного типа расширения, измените расширение на каждое из следующих расширений, пока не найдете совпадение: jpeg, tif, tiff, png «>

  3. Когда появится сообщение о том, что файл может стать непригодным для использования, щелкните да чтобы подтвердить изменение расширения.
  4. В конечном итоге вы должны натолкнуться на расширение, которое позволит вам открыть файл в Photoshop, не сталкиваясь сНе удалось выполнить ваш запрос, потому что это недопустимый документ Photoshop.» ошибка.

  Изменение типа расширения на Mac

  1. Перейдите к расположению файла и выберите его. Выбрав файл, нажмите Command + I открыть Информационное окно файла.
  2. в Информация окна, просто измените расширение на правильное (в Название &Расширение).
     

     Примечание: Если вы не использовали шестнадцатеричный редактор для определения правильного типа расширения, измените расширение на каждое из следующих расширений, пока не найдете совпадение: jpeg, tif, tiff, png «>

  3. Снова откройте файл в Photoshop и посмотрите, решена ли проблема.

  Метод 2: повторное сохранение файла PSD с помощью GIMP

  GIMP — это программа для обработки изображений с открытым исходным кодом, которую некоторые затронутые пользователи использовали для открытия файлов PSD, в которых отображался значок «Не удалось выполнить ваш запрос, потому что это недопустимый документ Photoshop.”Ошибка из-за повреждения.

  GIMP обычно используется для сохранения файлов PSD, которые не полностью совместимы с Photoshop. Но некоторые затронутые пользователи также использовали его для открытия и повторного сохранения файлов PSD, которые Photoshop не смог обработать.

  Примечание: Если файл сильно поврежден, вы можете заметить отсутствие некоторых пикселей и общую потерю качества.

  Вот краткое руководство по установке и использованию GIMP для решения проблемы «Не удалось выполнить ваш запрос, потому что это недопустимый документ Photoshop.» ошибка:

  1. Перейдите по этой ссылке (здесь) и загрузите исполняемый файл установки GIMP в соответствии с вашим предпочтительным способом загрузки.

     Примечание: Помните, что GIMP также доступен для OS X и Linux, на случай, если вы столкнетесь с проблемой на другой платформе.

  2. После завершения загрузки откройте исполняемый файл установки и следуйте инструкциям на экране, чтобы установить GIMP на свой компьютер.
  3. После завершения установки щелкните правой кнопкой мыши файл PSD, в котором отображается ошибка, и выберите Редактировать с помощью GIMP.
  4. После открытия файла PSD в редакторе GIMP перейдите в Файл> Экспортировать как.
  5. Выберите место, в котором вы хотите повторно сохранить файл, затем щелкните значок плюса, связанный с Выберите Тип файла (по расширению). Затем прокрутите список типов файлов и выберите Фотошоп изображение и нажмите Экспорт.
     
  6. После повторного сохранения файла откройте его снова в Photoshop и проверьте, не отображается ли значок «Не удалось выполнить ваш запрос, потому что это недопустимый документ Photoshop.»Ошибка устранена.

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If Photoshop seems to be fighting you at every turn, and you keep getting told that it «could not complete your request because of a program error,» here’s how to fix some common problems to help get it running smoothly again.

Maybe it happened suddenly after an update, or perhaps it’s been happening for a while now. You go to open a file in Photoshop, but instead, the program spits out an error that reads, «Photoshop could not complete your request because of a program error.» If this sounds familiar, don’t worry — you’re hardly alone. As it turns out, plenty of users have noticed this problem cropping up in recent years.

One of the most frustrating parts of this error is that it is entirely nondescript, and doesn’t really tell the user anything. As it turns out, it can be caused by one — — or more — of several problems.

Here’s a few culprits as to why photoshop is acting up:

The error can occur on any Mac but seems to happen more often on a Mac that runs macOS Catalina or macOS Big Sur. This problem is also not unique to macOS, either — as it turns out, Windows users are suffering too.

For both Windows and macOS users, the error often occurs when users attempt to create a new file or open an existing one. However, some users note that it has happened when performing certain functions in Photoshop, such as merging layers or applying filters, as well.

The problem is so common, in fact, that many people have learned to live with it, assuming that it’s just part of the way Photoshop functions now.

Fortunately, it doesn’t have to be that way. For macOS users, we’re here to show you some of the most common solutions to this problem, as well as explain what causes them.

An immediate, temporary, quick fix

If you see the issue crop up when you need to open or create a new file, restarting your Mac should be enough to solve the problem, albeit temporarily. This is only a quick fix, and when you get a chance, you should take the time to try some of the solutions listed below.

Below are several fixes that could eliminate the problem, especially if you’re running an older machine.

Double check your system requirements

Chances are, you probably already know if you meet the minimum requirements for Photoshop or not, but it never hurts to make sure.

Your version of Photoshop is outdated

Adobe Photoshop can be a bit fickle, and one of the best ways you can keep it running smoothly is to make sure that you are running the most current version of Adobe Photoshop. The easiest way to do that is to utilize the Adobe Creative Cloud app, which you likely have used to install Adobe Photoshop.

Disabling the Generator

The Generator plugin allows users to create image assets in real-time as you work, avoiding the need to copy, slice, and export each layer manually. Unfortunately, sometimes the Generator can cause Photoshop to behave erratically, especially on systems with older GPUs.

How to disable the Photoshop Generator plugin

Properly set your Cache Levels

If you’ve changed your Cache levels in Photoshop, you may have put undue strain on your graphics processor — most notably if your Cache is set to 1. Resetting them to the default can help eliminate issues.

How to reset your Cache Levels to default in Photoshop

Disable GPU acceleration

GPU acceleration can make Photoshop run better on newer systems, but when enabled on older systems can cause instability, preventing the program from creating or opening new files.

How to turn off GPU acceleration in Photoshop

If this fixes the problem, you may be able to re-enable GPU acceleration and use a less intense drawing mode, which allows you to take advantage of GPU acceleration but is not as physically demanding on your system.

How to change your Drawing Mode in Photoshop

Resetting Photoshop’s Preferences

The easiest and most effective way to reset Photoshop’s preferences is to remove the user preference folders and force Photoshop to recreate them upon the next launch. This will reset your preferences, which may be annoying, but is likely to fix any user-error-caused issues.

How to reset all user preferences to default in Photoshop

Uncommon situations

There are a couple of uncommon situations that we’d like to address in this tip as well. This includes those who have kept the same install across the 32-bit to 64-bit change introduced with macOS Catalina and those running pre-Creative Suite versions of Adobe Photoshop.

A note for previous Mojave users

If you haven’t reinstalled Photoshop since switching from Mojave to Catalina or Big Sur, you may be able to save yourself plenty of problems by simply deleting and reinstalling Photoshop. As it turns out, the jump from one operating system to the next can cause some settings issues. If you’ve got the time and effort to do this, it may be worth trying out first.

A note for those using much older versions of Photoshop

If you are running Photoshop CS6 or earlier, odds are, there’s not much to be done for your program. Photoshop CS6 was released in 2012 and was sunset in 2016. Photoshop CS6 is a 32-bit program, so anyone running any macOS operating system from Catalina forward wouldn’t be able to use it anyway. There have been some savvy macOS Mojave users that have managed to install and keep Photoshop CS6 running on their machines, though, so it is possible — at least for now.