Ошибка e074 mutoh

• #1

Hello all,

I am getting a » E074Err CR2 Current » error on my Value jet VJ1204.

I am hearing harsh grinding type noise when the print head gets by the capping station during a normal printing pass as seen in the attached pic note the shifting on the media.

I do not have a maintenance manuel for this model so I can’t tell what the code means.

I want to see if I can figure this out first before waiting for GEI to get out here I have 30 some odd banners to print among other signs to make.

Thanks,

• 

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• #2

E074 error
CR2
overcurrent

Overload
condition in
CR motor (Yaxis)
during
printer
operation.

Check: 4. Check if T fence is
contaminated or
worn out.

5. Check «Y Encoder»
from «Test:
Encoder» of selfdiagnosis
function.

6. Main board
assembly may be
damaged.

• If grease or dust
collect: Wipe fence
with a dry cloth.

• If ink deposit
presents: Wipe it off
with cloth
dampened with
neutral detergent.

• If contamination or
deposit is too heavy:
Replace T fence.
a) If NG:
Check following cable
connection.

• CR board assembly
connector J207
b) Replace following
parts.

• T fence

• CR motor assembly

• CR board assembly

• CR cable

• Replace main board
assembly.

Last edited: Aug 14, 2008

• #3

Wow, you must be a mutoh tech…

• #4

Nope, I sell Propane and Propane Accessories….

• #5

Thanks MacDaddy! for the directions from the manual! that will give me a start.

• #6

Your Most Welcome Sir, that’s why I am here……

• #7

Thank you very much i’m cleaning the T fence now!

• #8

Coolness…………….. I need to go light my Propane BBQ…. Enjoy The Evening…..

• #9

Sweet! Dude you rock!!!!! you just saved my ass! I cleaned the T fence and she prints fine again!

• #10

Most Excellent…….. Did you get the the PM I sent?

• #11

Not bad for a Propane and Propane Accessories Salesman huh…. Hank Hill… Out…

ProWraps™

Guest

• #12

hey bill good to see you still around on the fourm. sounds like you are staying busy.
-chris

• #13

Yeah! been crazy busy! had 30+ banners due for EDD that is under contract to get them done buy Tues. plus all the other crap we got going on.. not a good time for the printer to take a shit! But these things are not rocket science but it helps to have the proper information to fix them!

I’m so happy some one on this board could help. it saved me a ton.

I will for sure return the favor to some one in need!

• #15

Having same error

MacDaddy…I was reading your response to the E074Err CR2 Current message on a Mutoh ValueJet 1204. We are getting the same message.
Can you tell me what and where the T Fence is? I’d like to try to clean that before calling our rep again.

Thank you!!!

• #16

Im having the same problem ive cleaned the t fence changed the sponges, it will start printing sometimes othertimes stops right away. it always seems to stall 3 inches into the media. our tech is puzzeled as well anyideas what else it could be or give me some ideas on what else to clean or replace?

• #17

We’re getting the same error, and have tried everything.
I’ve got 18 — 4’x8′ signs to print by monday, and can’t figure this out.
I hope it’s what Jiarby described in another thread, about a bracket being bent. I’m gonna check first thing in the morning.

• #18

Well……we figured out the problem……if anyone else is getting this error code, my first advice is…….check your communication to your printer.
We were running USB, and changed over to communication through the network. That still didn’t run very well. Now we set up the computer to only be connected to the printer……a dedicated line, but not attched throught the network……and now all is working flawlessly!!! We are going to install a new port so we can still have internet, but will do that after my big job is fully printed.

• #19

Okay……so it was not a communication error!!
It printed 5 — 4×8 signs, then back to the problems!!
We’ve been talking to about 5 different techs, and they all seem to be running in the same circle!! The main tech we talked to was going to send us the CR motor, and MAIN board. He said, try the motor first. Well after the overnight shipping, and chasing down the Fed-Ex guy, hey sent us a new CR board, MAIN board…….no motor. So we thought, what the heck, lets throw’em both in. No go!!!
Now I’m waiting for the new motor to show up first thing tomorrow morning.
I’ll let ya know if that was the ticket!!!
AAAAARRRRRGGGHHHH!!!!!

• #20

Well……this morning the motor showed up….was installed…..and no changes!!!
Since the head would stop at the end of a stroke, we flipped the T-fence end to end…….still no changes!!!
Then we started inspecting the heck out of everything possible…….all wires…..connections…..ink splatter…..then……what did we see???? A cracked bearing holder that holds the bearing to the back side of the rail. I pushed up on the spring tensioner many times, but this time wiggled the bearing a bit, and wham!!!!! It fell off!!!! Pulled the bearing holder and bearing off…….now no problem…….I’ve been printing for an hour now with no more error codes!!!!!
WOOOHOO!!!!
Mutoh is shipping out a new part as we speak. The tech on the phone said we could still run the machine temporarily without it on. Thank the good Lord for that!!

CPU SYSTEM SERIOUS ERRORS

E016 ­ Interrupt [00] ­ Interruption
exception error

Interruption exception error: Abnormal condition
in interruption process.

Check
item

1. Check AC power supply and printer surrounding
equipment.
2. Check reappearance by turning ON/OFF the machine power several times. Make
sure to perform this check repeatedly even if no problems seem to be present.
(Make the same condition as user’s

E016 ­ TLB Modif [01] ­ Command border
exception/TLB exception

Command border exception/TLB exception (load or
command fetch) error: Abnormal condition in command border. Or TLB exception in
data load or command fetch.

Check
item

1. Check AC power supply and printer surrounding
equipment.
2. Check reappearance by turning ON/OFF the machine power several times. Make
sure to perform this check repeatedly even if no problems seem to be present.
(Make the same condition as user’s

E016 ­ TLB­L/I [02] ­ Data border
exception/TLB exception

Check
item

1. Check AC power supply and printer surrounding
equipment.
2. Check reappearance by turning ON/OFF the machine power several times. Make
sure to perform this check repeatedly even if no problems seem to be present.
(Make the same condition as user’s3. Check serial number of the printer.
4. Main board assembly may be defective.

 E016 ­ TLB­S [03] ­ Data border exception/TLB
exception (store) error

Data border exception/TLB exception (store)
error: Abnormal condition in data border. Or TLB exception in data storing.

E016 ­ AddErr­L/I [04] ­ Address
exception error (load or command fetch)

Address exception error (load or command fetch):
Address error in command load or fetch

Check
item

1. Check AC power supply and printer surrounding
equipment.
2. Check reappearance by turning ON/OFF the machine power several times. Make
sure to perform this check repeatedly even if no problems seem to be present.
(Make the same condition as user’s3. Check serial number of the printer.
4. Main board assembly may be defective.

E016 ­ AddErr­S [05] ­ Address
exception error (store)

Address exception error (store): Address error in
saving process.

Check
item

1. Check AC power supply and printer surrounding
equipment.
2. Check reappearance by turning ON/OFF the machine power several times. Make
sure to perform this check repeatedly even if no problems seem to be present.
(Make the same condition as user’s3. Check serial number of the printer.
4. Main board assembly may be defective.

E016 ­ BusErr­I [06] ­ Pass exception
error (command fetch)

Pass exception error (command fetch): Address
error in command loading or storing

Check
item

1. Check serial number of the printer.
2. Main board assembly may be defective

E016 ­ BusErr­L [07] ­ Bus exception
error (load or store)

Bus exception error (load or store): Bus error
in command loading or storing

Check
item

1. Check serial number of the printer.
2. Main board assembly may be defective

E016 ­ SystemCall [08] ­ System call
exception error

System call exception error: Abnormal condition
in system call

Check
item

1. Check serial number of the printer.
2. Main board assembly may be defective

E016 ­ BreakPoint [09] ­ Break point
exception error

Break point exception error: Abnormal condition
in break point

Check
item

1. Check serial number of the printer.
2. Main board assembly may be defective

E016 ­ Reserverd [10] ­ Reserved
command exception error

Reserved command exception error: Abnormal
condition in reserved command

Check
item

1. Check serial number of the printer.
2. Main board assembly may be defective

E016 ­ Copro [11] ­ Coprocessor
disabled exception error

Coprocessor disabled exception error: Abnormal condition
in coprocessor

Check
item

1. Check serial number of the printer.
2. Main board assembly may be defective

E016 ­ Overflow [12] ­ Arithmetic
overflow exception error

Arithmetic overflow exception error: Overflow occurs

Check
item

1. Check AC power supply and printer surrounding
equipment.
2. Check reappearance by turning ON/OFF the machine power several times. Make
sure to perform this check repeatedly even if no problems seem to be present.
(Make the same condition as user’s.)
3. Check serial number of the printer.
4. Main board assembly may be defective.

E016 ­ Trap [13] ­ Trap exception error

Trap exception error: Trap occurs

Check
item

1. Check AC power supply and printer surrounding
equipment.
2. Check reappearance by turning ON/OFF the machine power several times. Make
sure to perform this check repeatedly even if no problems seem to be present.
(Make the same condition as user’s.)
3. Check serial number of the printer.
4. Main board assembly may be defective.

E016 ­ Floating [15] ­ Floating point
exception error

Floating point exception error: Abnormal
condition in floating point process

Check
item

1. Check AC power supply and printer surrounding
equipment.
2. Check reappearance by turning ON/OFF the machine power several times. Make
sure to perform this check repeatedly even if no problems seem to be present.
(Make the same condition as user’s.)
3. Check serial number of the printer.
4. Main board assembly may be defective.

E016 ­ WatchDog [32] ­ Watchdog time­out
exception error

Watchdog time-out exception error: Time-out in watchdog

Check
item

1. Check AC power supply and printer surrounding
equipment.
2. Check reappearance by turning ON/OFF the machine power several times. Make
sure to perform this check repeatedly even if no problems seem to be present.
(Make the same condition as user’s.)
3. Check serial number of the printer.
4. Main board assembly may be defective.

E016 ­ Abort Err [33] ­ Abort error

Abort error: Process aborted

Check
item

1. Check AC power supply and printer surrounding
equipment.
2. Check reappearance by turning ON/OFF the machine power several times. Make
sure to perform this check repeatedly even if no problems seem to be present.
(Make the same condition as user’s.)
3. Check serial number of the printer.
4. Main board assembly may be defective.

MECHANICAL SERIOUS ERRORS

E065 ­ PF motor ­
Abnormal condition in PF motor (X­axis)

Abnormal condition in PF motor (X-axis) during
printer operation. Displayed if the difference between motor command value and
feedback from encoder is large.

Check
item

1. Check error history from «Test7: Record.»
of selfdiagnosis function.
2. Set the number of endurance running cycles to 50 or more from “Check10:
Endurance” of «Life2: PF Motor» of self-diagnosis function, and check
if «X motor error» occurs.
3. Check «Encoder: PF» from «Test5: Encoder» of
selfdiagnosis function.
4. PF motor assembly may be defective.
5. Main board assembly may be defective.

Action

Check connection of following main board assembly
connectors.
• PF motor cable assembly connector: J20
• PF_ENC assembly connector: J12
• If NG, check connection of main board assembly connector: J12.
• Replace PF motor assembly.
• Replace main board assembly

E066 ­ CR motor ­ Abnormal condition in
CR motor (Y­axis)

Abnormal condition in CR motor (Yaxis) during
printer operation. Displayed if the difference between motor command value and
feedback from encoder is large.

Check
item

1. Check error history from «Test7: Record»
of selfdiagnosis function.
2. Move carriage in both directions while the printer is turned off, and check
if there is any position where carriage does not move smoothly.
3. Set the number of endurance running cycles to 50 or more from “Check10:
Endurance” of «Life1: CR motor» of self-diagnosis function, and check
if «Y motor error» occurs.

Action

• Clean and lubricate CR rail roller guide.
• Check connection of following connectors. Main board:
• CR motor assembly connector: J21
• CR cable connector: J9 — J11 CR board:
• CR cable connector: J201 — J205

E067 ­ PF encoder ­ Abnormal condition
in media feed amount (X­axis)

Abnormal condition in media feed amount (Xaxis)
during printer operation. Displayed if there is no feedback from encoder.

Check
item

1. Check error history from «Test7:
Record» of “Check2: Test” of self-diagnosis function.
2. Set the number of endurance running cycles to 50 or more from “Check10:
Endurance” of «Life2: PF Motor» of self-diagnosis function, and check
if «X motor error» occurs.
3. Check «Encoder: PF» from «Test5: Encoder» of “Check2:
Test” of self-diagnosis function.
4. PF motor assembly may be defective.
5. Main board assembly may be defective.

Action

Check connection of following main board assembly
connectors.
• PF motor cable assembly connector: J20
• PF_ENC assembly connector: J12
• If NG, check connection of main board assembly connector: J12.
• Replace PF motor assembly.
• Replace main board assembly.

E068 ­ CR encoder ­ Abnormal condition
in head travel distance (Y­axis)

Abnormal condition in head travel distance (Yaxis)
during printer operation. Displayed if there is no feedback from encoder.

Check
item

1. Check error history from of “Check2: Test” —
«Test7: Record» — “Record2: Error” of self-diagnosis function.
2. Move carriage in both directions while the printer is turned off, and check
if there is any position where carriage does not move smoothly.
3. Set the number of endurance running cycles to 50 or more from “Check10:
Endurance” of «Life1: CR motor» of self-diagnosis function, and check
if «Y motor error» occurs.

Action

• Clean and lubricate CR rail roller guide.
• Check connection of following connectors. Main board:
• CR motor assembly connector: J21
• CR cable connector: J9 — J11 CR board:
• CR cable connector: J201 — J205.

E069 ­ PF time­out ­ Time­out condition
in media feed amount (X­axis)

Time-out condition in media feed amount (Xaxis)
during printer operation. Displayed if pressure roller does not reach the
defined position.

Check
item

1. Check error history from “Check2: Test” —
«Test7: Record» — “Record2: Error” of self-diagnosis function.
2. Set the number of endurance running cycles to 50 or more from “Check10:
Endurance” of «Life2: PF Motor» of self-diagnosis function, and check
if «X motor error» occurs.
3. Check «Encoder: PF» from «Test5: Encoder» of “Check2:
Test” of self-diagnosis function.
4. PF motor assembly may be defective.
5. Main board assembly may be defective.

Action

Check connection of following main board assembly
connectors.
• PF motor cable assembly connector: J20
• PF_ENC assembly connector: J12
• If NG, check connection of main board assembly connector: J12.
• Replace PF motor assembly.
• Replace main board assembly

E070 ­ CR time­out ­ Time­out condition
in head travel distance (Y­axis)

Time-out condition in head travel distance
(Yaxis) during printer operation. Displayed if carriage does not reach the
defined position.

Check
item

1. Check error history from “Check2: Test” —
«Test7: Record» — “Record2: Error” of self-diagnosis function.
2. Set the number of endurance running cycles to 50 or more from “Check10:
Endurance” of «Life2: PF Motor» of self-diagnosis function, and check
if «X motor error» occurs.
3. Check «Encoder: PF» from «Test5: Encoder» of “Check2: Test”
of self-diagnosis function.
4. Check if Main Power Board normally supplies DC24V.
5. PF motor assembly may be defective.
6. Main board assembly may be defective.

Action

Check connection of following main board assembly
connectors.
• PF motor cable assembly connector: J20
• PF_ENC assembly connector: J12
• If NG, check connection of main board assembly connector: J12.
• Replace PF motor assembly.
• Replace main board assembly.

E071 ­ PF overcurrent ­ Overload
condition in PF motor (X­axis)

Overload condition in PF motor (X-axis) during
printer operation

Check
item

1. Check error history from “Check2: Test” —
«Test7: Record» — “Record2: Error” of self-diagnosis function.
2. Set the number of endurance running cycles to 50 or more from “Check10:
Endurance” of «Life2: PF Motor» of self-diagnosis function, and check
if «X motor error» occurs.
3. Check «Encoder: PF» from «Test5: Encoder» of “Check2: Test”
of self-diagnosis function.
4. Check if Main Power Board normally supplies DC24V.
5. PF motor assembly may be defective.
6. Main board assembly may be defective.

7. Check if T fence is contaminated or worn out.
8. Check «CR Encoder» from «Test5: Encoder» of “Check2:
Test” of self-diagnosis function.
9. Main board assembly may be damaged.

Action

• If grease or dust collect: Wipe fence with a
dry cloth.
• If ink deposit presents: Wipe it off with cloth dampened with neutral detergent.
• If contamination or deposit is too heavy: Replace T fence.
a) If NG: Check following cable connection.
• CR board assembly connector J207
b) Replace following parts.
• T fence
• CR motor assembly
• CR board assembly
• CR cable
• Replace main board assembly

E072 ­ CR overcurrent ­ Overload
condition in CR motor (Yaxis)

Overload condition in CR motor (Yaxis) during
printer operation

Check
item

1. Check error history from “Check2: Test” —
«Test7: Record» — “Record2: Error” of self-diagnosis function.
2. Set the number of endurance running cycles to 50 or more from “Check10:
Endurance” of «Life2: PF Motor» of self-diagnosis function, and check
if «X motor error» occurs.
3. Check «Encoder: PF» from «Test5: Encoder» of “Check2: Test”
of self-diagnosis function.
4. Check if Main Power Board normally supplies DC24V.
5. PF motor assembly may be defective.
6. Main board assembly may be defective.

7. Check if T fence is contaminated or worn out.
8. Check «CR Encoder» from «Test5: Encoder» of “Check2:
Test” of self-diagnosis function.
9. Main board assembly may be damaged.

Action

• If grease or dust collect: Wipe fence with a
dry cloth.
• If ink deposit presents: Wipe it off with cloth dampened with neutral detergent.
• If contamination or deposit is too heavy: Replace T fence.
a) If NG: Check following cable connection.
• CR board assembly connector J207
b) Replace following parts.
• T fence
• CR motor assembly
• CR board assembly
• CR cable
• Replace main board assembly

E074 ­ CR2 overcurrent ­ Overload
condition in CR motor (Yaxis)

Overload condition in CR motor (Yaxis) during
printer operation

Check
item

1. Check error history from “Check2: Test” —
«Test7: Record» — “Record2: Error” of self-diagnosis function.
2. Set the number of endurance running cycles to 50 or more from “Check10:
Endurance” of «Life2: PF Motor» of self-diagnosis function, and check
if «X motor error» occurs.
3. Check «Encoder: PF» from «Test5: Encoder» of “Check2: Test”
of self-diagnosis function.
4. Check if Main Power Board normally supplies DC24V.
5. PF motor assembly may be defective.
6. Main board assembly may be defective.

7. Check if T fence is contaminated or worn out.
8. Check «CR Encoder» from «Test5: Encoder» of “Check2:
Test” of self-diagnosis function.
9. Main board assembly may be damaged.

Action

• If grease or dust collect: Wipe fence with a
dry cloth.
• If ink deposit presents: Wipe it off with cloth dampened with neutral detergent.
• If contamination or deposit is too heavy: Replace T fence.
a) If NG: Check following cable connection.
• CR board assembly connector J207
b) Replace following parts.
• T fence
• CR motor assembly
• CR board assembly
• CR cable
• Replace main board assembly

E075 ­ Head Cable ­ Abnormal condition
in head cable or head thermistor.

Abnormal condition in head cable or head thermistor.

Check
item

1. Check connection of head cable connectors on
CR board assembly side and head side.
• Is head cable inserted obliquely?
• Is it locked securely?

2. Is head cable broken?

3. Head thermistor may be faulty

Action

Reconnect head cable.

Replace head cable.

Replace Print head assembly.

E076 ­ Pre­heater system ­ Abnormal
condition in pre­heater system

Abnormal condition in pre-heater system
(thermistor, heater).

Check
item

Disconnection of connector, wrong wiring, or
heater malfunction of thermistor and heater may be occurred.

Action

1. Reconnect connector of thermistor and heater.
2. Check connection of board section.
3. Replace heater.

E077 ­ Platen Heat ­ Abnormal condition
in platen heater system

Abnormal condition in platen heater system
(thermistor, heater).

Check
item

Disconnection of connector, wrong wiring, or
heater malfunction of thermistor and heater may be occurred

Action

1. Reconnect connector of thermistor and heater.
2. Check connection of board section.
3. Replace heater.

E078 ­ After Heat ­ Abnormal condition
in after­heater system

Abnormal condition in after-heater system
(thermistor, heater).

Check
item

Disconnection of connector, wrong wiring, or
heater malfunction of thermistor and heater may be occurred

Action

1. Reconnect connector of thermistor and heater.
2. Check connection of board section.
3. Replace heater.

E079 ­ Commu. ­ Abnormal condition in
serial communication

Abnormal condition in serial communication
between main board to controller board during printing operation.

Check
item

• Communication cable may be faulty.
• F/W on controller board may be faulty.
• Main board assembly may be damaged.
• Controller board assembly may be faulty.
• Power board assembly may be damaged.

Action

1. Check connection between main board to controller
board.
2. Check connection between junction board to controller board.
3. Check firmware version and install the latest version.
4. Replace controller board or main board.

5. Replace power board assembly.

E080 ­ Junction ­ Abnormal condition in
serial communication

Abnormal condition in serial communication
between junction board to controller board during printing operation.

Check
item

• Communication cable may be faulty.
• F/W on controller board may be faulty.
• Main board assembly may be damaged.
• Controller board assembly may be faulty.
• Power board assembly may be damaged.

Action

1. Check connection between main board to controller
board.
2. Check connection between junction board to controller board.
3. Check firmware version and install the latest version.
4. Replace controller board or main board.
5. Replace power board assembly.

 E081 ­ CR origin ­ CR_HP detection is
not possible.

CR_HPdetection is not possible.

Check
item

1. Check CR_HP sensor from «Sen1: CR
Origin» of self diagnosis function.
2. CR_HP sensor may be damaged.
3. Main board assembly may be damaged.

Action

• Check connection of CR_HP sensor cable
assembly connector.
• Replace CR_HP sensor.
• Replace main board assembly.

E082 ­ Wiper sensor ­ Abnormal
condition in wiper sensor.

Abnormal condition in wiper sensor.

Check
item

• Wiper sensor assembly may be faulty.
• Maintenance assembly may be damaged.
• Main board assembly may be faulty.

Action

1. Check connection of wiper sensor connector.
2. Replace wiper sensor.
3. Replace wiper origin cable assembly.
4. Replace pump cap assembly.
5. Replace main board assembly.

E084 ­ Head Dist. ­ Installed head is
incorrect.

Installed head is incorrect

Check
item

Installed head is not manufactured by other vendor.

Action

Replace head.

E085 ­ Head overheat ­ Abnormal
condition in head driver.

Abnormal condition in head driver

Check
item

Main board assembly may be damaged.

Action

Replace main board assembly

E086 ­ Head OVP ­ Abnormal condition in
head driver.

Abnormal condition in head driver.

Check
item

Head or head cable may be damaged.

Action

1. Check connection of head cable.
2. Replace head.

E087 ­ H Trans Th ­ Abnormal condition
in head transistor.

Abnormal condition in head transistor.

Check
item

Temperature abnormality of head transistor on
main board or sensor abnormality of thermistor may be occurred.

Action

1. Replace thermistor.
2. Replace main board.

E097 ­ NVRAM ­ Abnormal condition in
NVRAM.

Check
item

• The input voltage of AC inlet may be too high.
• HEATER CONT board assembly may be damaged.

Action

1. Supply power to the AC inlet with proper
voltage.
2. Replace HEATER CONT board assembly.

E118 ­ E121 error sub tank Lo [KCMY]

Abnormal condition in NVRAM

Action

Replace main board assembly.

The origin sensor of the printer Carriage cannot be detected.

Step 1 :

Verify the U-pot sensor on top of the Y-rail Check if the U-photo sensor is properly aligned and

the carriage-flag activates it. The U-sensor can be tested by putting some non-transparent

material inside to activate.

Diagnostics

Step 2 :

Verify cable connections on sensor and mainboard

Step 3 :

If sensor is not responding, replace sensor + verify, eventually replace cabling

Step 4 :

If still no response after sensor replacement, the mainboard might be defect (replace mainboard)

2.4.6 E074 — Cover Sensor Error

Step 1 :

Verify all cover sensors as described in error E068.

Step 2 :

Verify cover sensors in Diagnostics

Step 3 :

Verify if the front cover is closing all the switches properly

Step 4 :

Verify sensor cable connections, try to bypass sensors by short-circuiting pins 1 and 2

Step 5 :

If still not ok, replace mainboard + cover switches

2.4.7 E076 — PG Origin Err

Step 1 :

Verify if the optical sensor is working by putting something a piece of material before it. The

sensor can be tested via:

Diagnostic

Step 2 :

The optical headheight home-sensor (HD_SLIDE) can not be detected.

Apply some non-reflective and non-transparent black tape on the right carriage headheight

adjustment-bracket. This will improve the performance of the optical sensor (which only detects

black/white transitions) to detect the hole in the adjustment-wheel of the headheight assembly.

Step 3 :

Verify the headheight homing sensor and the Up-Down motor via:

Diagnostics

Step 4 :

If the motor is not running, replace the motor

Step 5 :

If still not ok, verify cable connections.

Step 6 :

If all previous steps did not help you any further and a replacement sensor also doesn’t give any

response, only then replace the mainboard.

Test

Sensor

CR Home position

sensor

HD_SLIDE sensor

Life

Head U/D

Test

Sensor

Cover switches

24

Troubleshooting

AP-74700 – Rev. 1.0 – 10/03/2008

We’ve all been in the situation where your ValueJet displays an error code with a number and abbreviated error code but, what are they trying to tell us? See below for the most common error codes that appear on Mutoh ValueJet printers and what they mean.

Most Common Mutoh Error Codes:

All Mutoh Parts Available Here at Solventinkjet.com!

E065 PF Motor — The print feed motor tries to move forward but cannot. You need to check for anything that may be preventing the motor from moving material forward such as something jammed in the grit roller or, more commonly, the media is at the end of the roll but it’s still taped to the roll preventing the motor from pulling it through!

Other than a physical jam, this error code usually means the encoder disc and/or sensor is failing or dirty.

E067 PF Encoder — Similar to error E065, this error indicates that the print feed encoder did not return the expected value to the main board when the PF motor tried to move forward. This usually means there is a jam in the system causing the motor to not move forward properly and/or the encoder disc and/or sensor need to be cleaned or replaced.

E071 PF Overcurrent — Similar to E065 & E067, this error means it took too much voltage to move the print feed motor. While this can indicate a bad motor, it’s almost always a media jam or encoder disc/sensor issue.

E066 CR Motor — The motor that moves the print head back and forth tries to move but cannot. You need to check for anything that may be preventing the motor from moving the head back and forth such as a physical obstruction. It is very common for a defective head lock mechanism to cause this error especially if it happens near the docking station. More rarely this issue is caused by a dirty or poorly greased rail.

Other than a physical jam, this error code usually means the encoder strip (AKA: T-fence) and/or sensor is failing or dirty.

E068 CR Encoder — Similar to error E066, this error indicates that the CR encoder did not return the expected value to the main board when the CR motor tried to move the print head. This usually means there is a jam in the system causing the motor to not move forward properly and/or the encoder strip and/or sensor need to be cleaned or replaced.

E071 & E072 CR Overcurrent — Similar to E066 & E068, this error means it took too much voltage to move the CR motor. While this can indicate a bad motor, it’s almost always a media jam or encoder strip/sensor issue.

E069 & E070 — Motor Timeout — These errors are similar to other motor errors. Clean your encoder strip and disc and check for jams.

E075 Head Cable — This error simply means the connection between the head and the main board is faulty. Check your head cables for damage, corrosion, ink splatter, or missing leads, and replace as necessary. Also make sure the cable is plugged in perfectly straight and not crooked.

E085 Head Overheat — There is a short in the print head circuit causing the head to heat up. Usually the short is caused by a damaged, dirty, or improperly installed head cable. Check your head cables and replace as necessary. Dirty terminals on the head itself can cause this as well which you can air dust to try and clean them out. If new cables don’t fix the issue, it’s almost always a fried head.

E082 Wiper Sensor — The wiper on the maintenance station is either not moving properly back to it’s home position, or it’s jammed. Make sure nothing is getting in the way of proper movement of the wiper. Clean and grease the rail it slides on. If the problem persists, the wiper sensor is probably broken which would require a new station.

E016 Many Variations — Error 16 is a general CPU error and has many versions but they all mean the same thing. If you receive this error once and it goes away, it’s usually not a problem. If it pops up many times, your main board is starting to fail or is already fried.

MUTOH VALUEJET 1204 ERROR CODES AND CAUSES

ERROR CODES AND CAUSES 

CPU SYSTEM SERIOUS ERRORS

E016 ­ Interrupt [00] 

 Interruption exception error

E016 ­ TLB Modif [01]
­

Command border
exception/TLB exception

E016 ­ TLB­L/I [02] ­

Data border
exception/TLB exception

E016 ­ TLB­S [03] ­

Data border
exception/TLB exception (store) error

E016 ­ AddErr­L/I
[04]

­ Address exception
error (load or command fetch)

 E016 ­ AddErr­S [05] ­

Address exception
error (store)

E016 ­ BusErr­I [06] ­

Pass exception error
(command fetch)

E016 ­ BusErr­L [07]

Bus exception error (load or store)

E016 ­ SystemCall [08] ­

System call exception error

E016 ­ BreakPoint
[09]

Break point exception error

E016 ­ Reserverd [10]

­ Reserved command
exception error

E016 ­ Copro [11]

­ Coprocessor
disabled exception error

E016 ­ Overflow [12] ­

Arithmetic overflow exception error

E016 ­ Trap [13] ­

Trap exception error

E016 ­ Floating [15] ­

Floating point
exception error

E016 ­ WatchDog [32] ­

Watchdog time­out
exception error

E016 ­ Abort Err [33]
­

Abort error

MECHANICAL SERIOUS ERRORS

E065 ­

PF motor ­ Abnormal
condition in PF motor (X­axis)

E066 ­

CR motor ­ Abnormal
condition in CR motor (Y­axis)

E067 ­

PF encoder ­ Abnormal
condition in media feed amount (X­axis)

E068 ­

CR encoder ­ Abnormal
condition in head travel distance (Y­axis)

E069 ­

PF time­out ­ Time­out
condition in media feed amount (X­axis)

E070 ­

CR time­out ­ Time­out
condition in head travel distance (Y­axis)

E071 ­

PF overcurrent ­
Overload condition in PF motor (X­axis)

E072 ­

CR overcurrent ­
Overload condition in CR motor (Yaxis)

E074 ­

CR2 overcurrent ­
Overload condition in CR motor (Yaxis)

E075 ­

Head Cable ­ Abnormal
condition in head cable or head thermistor.

E076 ­

Pre­heater system ­
Abnormal condition in pre­heater system

E077 ­

Platen Heat ­
Abnormal condition in platen heater system (thermistor, heater).

E078 ­

After Heat ­ Abnormal
condition in after­heater system (thermistor, heater).

 E079 ­

Comm. ­ Abnormal
condition in serial communication

E080 ­

Junction ­ Abnormal condition
in serial communication

E081 ­

CR origin ­ CR_HP
detection is not possible.

E082 ­

Wiper sensor ­
Abnormal condition in wiper sensor.

E084 ­

Head Dist. ­
Installed head is incorrect.

E085 ­

Head overheat ­
Abnormal condition in head driver.

E086 ­

Head OVP ­ Abnormal
condition in head driver.

E087 ­

H Trans Th ­ Abnormal
condition in head transistor.

E090 ­

Heater Volt. ­ The
input voltage of AC inlet may be too high.

E097 ­

NVRAM ­ Abnormal
condition in NVRAM