Ошибка цивилизация 6 unhandled exception

Have you encountered the Unhandled Exception error on Civilization 6 (CIV 6), with the error code EXCEPTION_ACCESS_VIOLATION? Although there’s no official fix yet, we’ve tested and put together a few solutions that worked for most players. Read on and find out what they are…

Try these fixes…

1: Verify your game files

2: Update your graphics driver

3: Use DirectX version 11 instead of version 12

4: Repair/Update Microsoft visual C++ redistributable

5: Stop overclocking your GPU

6: Reinstall Civilization 6

Before we dive into anything advanced, try to restart the game and your PC to see if it’s just a random crash.

Fix 1: Verify your game files

If your game files are missing or corrupt, it could lead to the EXCEPTION_ACCESS_VIOLATION error on Civilization VI. The first thing you can do to fix the error is to verify your game files. Here’s how:

On Steam:

1. Go to your Steam library and find Sid Meier’s Civilization VI. Right-click the game, then select Properties.
   
2. Under the LOCAL FILES tab, click Verify integrity of game files.
   
3. Steam will automatically scan and compare your local game files to the ones on the server, and repair any corrupt or missing files.

On Epic Games:

1. Find Sid Meier’s Civilization VI in your library, and click on the three-dot icon next to the game title.
2. In the drop-down menu, click Verify.
3. Epic Games Launcher will automatically scan and repair your game files.

If verifying game files doesn’t solve your problem, try the next fix.

Fix 2: Update your graphics driver

If your graphics driver is outdated or faulty, you may get this Unhandled Exception error: EXCEPTION_ACCESS_VIOLATION on Civilization 6. So you may want to make sure yours is up-to-date and functioning properly.

One way to keep your video card driver up-to-date is to manually update it via Device Manager. If Windows suggests your driver is up-to-date, you can still check if there’s a newer version and update it in Device Manager. If this is the case, go to the manufacturer’s website, and search for the latest correct driver. Be sure to choose only driver that is compatible with your Windows version.

• NVIDIA
• INTEL
• AMD
• Asus

Automatic driver update – If you don’t have the time, patience, or computer skills to update your driver manually, you can, instead, do it automatically with Driver Easy. Driver Easy will automatically recognize your system and find the correct driver for your exact graphics card and your Windows version, then it will download and install the driver correctly:

1. Download and install Driver Easy.
2. Run Driver Easy and click the Scan Now button. Driver Easy will then scan your computer and detect any problem drivers.
3. Click the Update button next to the flagged graphics card driver to automatically download the correct version of the driver, then you can manually install it (you can do this with the FREE version).

   Or click Update All to automatically download and install the correct version of all the drivers that are missing or out of date on your system. (This requires the Pro version which comes with full support and a 30-day money-back guarantee. You’ll be prompted to upgrade when you click Update All.)
   

The Pro version of Driver Easy comes with full technical support.
If you need assistance, please contact Driver Easy’s support team at support@drivereasy.com.

Make sure to restart your PC for the new driver to take effect. If you still get the EXCEPTION_ACCESS_VIOLATION error, move on to the next fix.

Fix 3: Use DirectX version 11 instead of version 12

DirectX 12 usually performs better for most games, but it seems like it doesn’t work that well on Civilization VI. Due to compatibility issues, developers kept the option to use DirectX 11 for the game, but it turned out to be a quick fix and resolved the Unhandled Exception error for many players.

Launching Civilization VI from the Steam client or Epic Games Launcher will automatically run DirectX 12 for the game. But if you want to play CIV 6 with DirectX 11, you should be able to select it in the game interface at startup.

Another way to run Civilization 6 on DirectX 11 is to directly run the game executable (.exe file). Navigate to the installation folder or your game, and you’ll see 2 executable files: CivilizationVI.exe and Civilization_DX12.exe. Make sure you run the game directly from CivilizationVI.exe.

If running CIV 6 on DirectX 11 doesn’t solve your problem, try the next fix.

Fix 4: Repair/Update Microsoft Visual C++ redistributable

Corrupted Microsoft Visual C++ redistributable files can also cause Unhandled Exception error: EXCEPTION_ACCESS_VIOLATION on Civilization VI. You’ll need to check if your Microsoft Visual C++ redistributable files are intact and up-to-date.

To repair Microsoft Visual C++ redistributable

1. In the search bar next to the Start button, type programs, then click Add or remove programs.
   
2. Scroll down and you may see a few Microsoft Visual C++ redistributables. Select the latest file and click Modify. If prompted for permission, select OK.
   
3. Click Repair.
   
4. After the repair, click Restart to let it take effect.
   

To update Microsoft Visual C++ redistributable

Go to Microsoft support page to download the latest Microsoft Visual C++ redistributable. Follow the on-screen instructions when you download and run the installer.

If repairing and installing the latest Microsoft Visual C++ redistributable doesn’t solve your problem, try the next fix.

Fix 5: Stop overclocking your GPU

Overclocking your GPU following a safe procedure can improve performance and FPS. But if you’ve already encountered crashes in-game, you should consider restoring your overclocked GPU.

If this doesn’t solve your problem, try the last fix.

Fix 6: Reinstall Civilization 6

If you’ve tried the fixes above but nothing worked, it’s time to consider a reinstallation. The Unhandled Exception error: EXCEPTION_ACCESS_VIOLATION could be a result of previously interrupted installation, so it’s worth trying to reinstall your game. Make sure to delete all the local game files before you re-download and install the game.

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Hopefully this article helps! Please feel free to leave a comment if you have any suggestions or questions.

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10 people found this helpful

Edit 2: bad news folks: fiance said that he never found a solution to this and he just «gave up». There have been a few recent posts with some possible solutions (recent as of December 2021) so I’d try one of those lovely suggestion. Lame update, but I hope I put some closure on this year old post for an apparent ongoing Civ issue.

Edit a year later: hey yall, this was my fiances post! I have no idea about Civ, but I will be asking him for an update to see if he ever found a solution. I promise I’m not a bad OP, my husband is!!

Just downloaded civ6 from Epic Games Store and I can access the title screen and menus, but when i try and play the game or run a benchmark the game crashes and said there is an error. I’ve tried reinstalling and ive even tried downloading it to different SSD’s, but still cant get it to work. The error looks like this..

Unhandled Exception

Code: EXCEPTION_ACCESS_VIOLATION

Error reading address 0x0

Call Stack

——————————————————

??? ! ??? ???, line 0

??? ! ??? ???, line 0

??? ! ??? ???, line 0

??? ! ??? ???, line 0

??? ! ??? ???, line 0

??? ! ??? ???, line 0

??? ! ??? ???, line 0

??? ! ??? ???, line 0

??? ! ??? ???, line 0

??? ! ??? ???, line 0

??? ! ??? ???, line 0

??? ! ??? ???, line 0

??? ! ??? ???, line 0

??? ! ??? ???, line 0

??? ! ??? ???, line 0

??? ! ??? ???, line 0

??? ! ??? ???, line 0

??? ! ??? ???, line 0

??? ! ??? ???, line 0

Really want to play this game. So any help would be greatly appreciated!

The Unhandled error with the error code EXCEPTION_ACCESS_VIOLATION is an issue that has been reported by some players of Civilization 6 (CIV 6). While there is no official solution, So we conducted a series of tests to troubleshoot the issue of the CIV 6 Exception Access Error.

First, we disabled all community mods and played 30+ turns of Gathering Storm without issues. We then systematically enabled one mod at a time and played 30 or so turns each time. We also tried bypassing the launcher.

During these tests, we did not experience any issues. Based on these results, we concluded that the issue was likely caused by one or more of the untested community mods. As a result, we decided to begin an actual playable game with a selection of the tested mods, and we have played 100+ turns without any issues such as desynchronization or game crashing.

Note that in single-player games, all of the community mods we use have generally worked fine. Still, we were unable to determine which specific mod(s) may have been causing the error when played in a multiplayer game.

According to the players, they are totally unaware of why they received the Exception Access violation error on Sid Meier’s Civilization VI.

Don’t worry about it!

The CPU Guide brings you the best working solutions to solve CIV 6 Exception Access Violation error issue.

Solution 1: Restart the CIV 6

Whenever you encounter keeps crashing issue or any game bug, you should restart the game before trying any further solutions.

Restarting the game will eliminate any temporary error from the old cookies and cache or the system’s other software clashing with your gaming software.

All of these errors will be eradicated after a simple restart of the game/PC or any other platform you use.

Read More: Dead Space Remake PC And Console Specifications Revealed

Solution 2: Close Unwanted Programs on Windows 11/10

If there are too many programs running in the background, using too much internet/RAM/Disk can cause CIV 6 Exception Access Violation issue on Windows 11.

Closing unwanted programs will help you eliminate the crashing issue on your PC.

So, let’s close unwanted programs:

1. Press Ctrl + Shift + ESC keys to open Task Manager
2. Now check which program is using more Network
3. Right-click on that program and select End task
4. And check if the crash is solved or not.

Special Civilization VI Sound Tracks – For You

Solution 3: Run the Application as Administrator

Running the program as an administrator will definitely help you eradicate the “CIV 6 Exception Access Violation” as it might lack the privileges required to run the Application.

Here is how you can run the application as an administrator:

1. Go to the file/ folder.
2. Then go to the Game Launcher/Steam client.
3. Right-click on the Launcher icon
   
4. A menu will open
5. Select “Run as administrator “

Now the program will start running smoothly without giving you the crashing issue

The above solution is a temporary fix which helps you run the program or access folder. If you want to run the program permanently on administrator, then follow the next solution to solve CIV 6 mission keeps crashing.

Solution 4: Run the Program as an Administrator (Permanently)

1. Go to the folder/Application
2. Right-click on it
3. A menu will open
4. Select Properties
5. A new window will open
6. Navigate to the “Compatibility Tab“
7. Under the Settings heading
8. Find “Run this Program as an administrator“
   
9. Check the box for this option
10. Click “Apply“

Now your program successfully Runs as an Administrator on Windows (Permanently) and you can easily open the program without repeating the steps again and again.

If you still facing errors then proceed to the next solution.

Solution 5: Perform a Clean Boot

Clean boot will help you eliminate the unnecessary applications which are running on the backend.

And shut down any applications which are conflicting with each other.

How to perform a clean boot on Windows 11?

Here is how to perform a Clean Boot on Windows 11:

1. Press Windows Button + R Key
   
2. The Run Dialogue Box will appear
3. Type “MSConfig“
4. Press Enter
5. The System Configuration window will open
   
6. Select Services tab
   
7. Uncheck all the unnecessary services
8. Only check those you need now
9. Now click OK

Now your clean boot is done, and it eliminated the unnecessary services which will enable you to play CIV 6.

If the error persists, then proceed to the next solution to solve the crashing issue on the PC.

Solution 6: Keep your PC Updated

Sometimes your outdated PC is the main cause of the Outdated Graphics Card Driver on Windows.

Outdated drivers in your PC or your current Windows Version cannot support CIV 6 and gaming software. As you update your Windows all running drivers are updated too.

So, here is how you can update your PC:

1. Click on the Windows icon
   
2. Click on the Settings icon
3. A new window will pop up
4. Select Windows Update from the left menu
   
5. The new Windows will pop up
6. Then click on Check for updates.
   
7. If there is any update it will start updating the PC.

You can also update your graphic drivers through Windows Update too and solve crashing issues on your PC.

Solution 7: Update Graphics Card Driver with Windows Update

Updating the graphic drivers will help you have a better and more stable graphical experience.

This will fix the “CIV 6 Exception Access Violation” and you will play the game without getting errors.

Here is how you can update drivers via optional updates:

1. Click on the Windows icon
   
2. Click on the Settings icon
3. A new window will pop up
4. Select Windows Update from the left menu
   
5. The new window will pop up
6. Now select Advanced options
7. Click on Optional updates
   
8. A new window will open
9. Click on the drop-down button for Driver updates
10. Now, select your desired drivers
11. Now press the Download & Install button

If you cannot update your drivers through Windows Update, then you can try updating the Graphics Drivers through Device Manager to fix CIV 6 Exception Access Violation.

Solution 8: Update Graphics Card Driver via the Device manager

We can update outdated graphic drivers in multiple ways.

If you cannot update your graphic drivers by updating Windows, you can try updating through the Device Manager.

Here is how you can update drivers through Device Manager:

1. Click on the Search icon
2. Type Device Manager
   
3. Click to open Device Manager
4. Then select the Display adapters
5. A further menu will open
6. Right-click on the graphic card name
7. Click on the Update driver
   

Rolling Back the Driver :

If you experiencing the CIV 6 Crashing issue after updating your graphic drivers, then you can roll back the driver’s recent update to avoid the Crashing error.

Here is how you can roll back drivers:

1. Click on the Search icon
2. Type Device Manager
   
3. Click to open Device Manager
4. Then select the Display adapters
5. A further menu will open
6. Right-click on the graphic card name
7. Click on the Properties
   
8. A graphic card properties Windows will open
9. Navigate to the Driver Tab
10. There is an option for “Roll Back Drivers”. Click on it
11. If the option of “Roll Back Drivers” is greyed out, this means that the driver did not update recently.

Solution 9: Check for Driver’s Updates of GPU/Video Card of different company

One of the highlighted issues is outdated GPU drivers leading to crashing.

When our video card has outdated drivers, it’s unable for GPU to align with the modern gaming experience and starts causing keeps crashing issues on CIV 6.

So, we recommend updating the video card drivers.

Here are the direct links to the main GPU Making Companies:

• AMD
• Nvidia
• Intel

If the above solution didn’t work out for you, then try the next solution.

Solution 10: Use Direct X 11

To play Civilization VI with DirectX 11, you can either select it in the game interface at startup or run the game executable file called “CivilizationVI.exe” instead of “Civilization_DX12.exe“.

This may help resolve any compatibility issues or errors that may occur when using DirectX 12. It is also possible to launch Civilization VI through the Steam or Epic Games Launcher, but it will automatically run with DirectX 12 by default.

Solution 11: Verify the Game Files

Sometimes the game file will get corrupted or get deleted, which eventually causes a crashing issue on the games on PC.

Verify Game File in Steam

Follow the steps to verify the game file on steam software:

1. Launch the Steam Software
2. Now login in the steam
3. Navigate to the library
4. Select the game and right-click on the game
5. Now select properties
6. Now click on the “Local file” Option
7. A further menu will open
8. Click on the “Verify Integrity of the Game Cache“
9. Now the software is verifying the files, and this will take some time.

Sometimes the game file will get corrupted or get deleted that eventually causing a Crashing issue on steam.

What is Steam software used for?

Steam software is an online platform used to play games and hosts over 10,000 games.

This software allows the user to make a community and play games on the same platform.

Is Steam a virus? Can steam harm your computer?

Steam is a client gaming software that allows users to enjoy gaming by building the best community around them.

In current times, Steam has over 120 million active players around the world.

When you play games on Steam, your PC might get occupied, but it will not harm your computer.

Now move on to the Power Setting.

Solution 12: Change Power Settings

When your PC power plan is set on the Balanced option plan, your PC will provide less power to the game. This will eventually cause game lag or game crashed on the start-up.

To avoid Errors follow the below steps to change Power settings:

How do I change power settings in Windows 11?

1. Go to the Control Panel
2. Select the View option “Large Icon“
   
3. Now find “Power Options” and click on it
4. Choose your Power Plan “High Performance“
5. If there is no other option expect a “Balanced “
6. Then navigate to the left menu
7. Select “Create a power plan“
8. A new window will open
9. Select the power plan to “High Performance“
   
10. And click on Next
11. The new power plan is available.

If you still have any queries or suggestions, share your experience with us in the comments section down below or you can reach us on our social handles.

Hi folks. Hope you are all well.
I’ve played the older Civ games since they came out — mainly Civ2, with a bit of Civ3 and Civ4.
Recently got Civ6, and have been playing it a couple weeks.
Just got the Aztec DLC mod, otherwise stock.

Just yesterday (friday 13th) — the game has started crashing — most of the time during start-up (ie once you get past the launcher, and during the video play, especially if I try to short cut it. Some time I get as far as resuming my game, and playing a turn or two before it crashes.

In every case, the error is:

— EXCEPTION_ACCESS_VIOLATION
Unhandled Exception
Code. EXCEPTION_ACCESS_VIOLATION
Error reading address nnnnn (the actual address changes)

Call Stack
——————————————————
??? ! ??? ???, line 0
??? ! ??? ???, line 0
??? ! ??? ???, line 0
??? ! ??? ???, line 0
??? ! ??? ???, line 0
??? ! ??? ???, line 0
??? ! ??? ???, line 0
??? ! ??? ???, line 0
??? ! ??? ???, line 0
??? ! ??? ???, line 0
??? ! ??? ???, line 0

Help!.. any ideas? it is rendering the game completely unplayable. I’ve tried removing and resinstalling from scratch (using the Epicgames launcher), as mentioned, for 3 weeks it worked «flawlessly»….

Really grateful for you help, and sorry my very first post is cry for technical support:-(