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A handful of Windows users complain, upon starting their computer or waking it up from sleep, some Bluetooth driver appears to fail and displays the following error message in the Event Log Viewer – The local Bluetooth adapter has failed in an undetermined manner and will not be used. It further states that the driver has been unloaded.
As you can see in the image above an Error is created in the Event Viewer, Event ID 17 for Source BTHUSB. It states “The local Bluetooth adapter has failed in an undetermined manner and will not be used. The driver has been unloaded. To fix it try the following solutions.
- Run Bluetooth troubleshooter
- Check Services status
- Uninstall and Re-install Bluetooth Device from Device Manager
- Disable Fast Startup
Let’s cover the above process in a bit more detail!
1] Run Bluetooth troubleshooter
- Go to Settings > System.
- Scroll down to the Options section.
- Expand the ‘Other troubleshooters’ tab.
- In the next screen that appears, go to the Other section.
- Hit the Run button next to the Bluetooth Troubleshooter.
Let it run and then on completion, check if the problem is fixed.
2] Check Services status
For Bluetooth to work, the Bluetooth, Bluetooth Device Monitor, Bluetooth OBEX Service, and the Bluetooth Support Services have to be running properly, so check if they are started and running.
To do so, Run services.msc. To open the Services Manager. Check if they are set to Automatic (delayed) and if the Service is started and running. If not click on the Start Service button to start the service. See if this helps.
3] Disable Fast Startup
In some cases, the problem is related to Fast Startup. So, check if it is enabled and running. Then, disable it, reboot the computer and check if the problem persists.
- Open Control Panel and choose Power Options.
- Click the Choose what the power buttons do link in the sidebar.
- Hit the Change settings that are currently unavailable.
- Scroll down to the Shutdown settings section. Under it, uncheck the box next to the Turn on fast startup (recommended) description.
- Click Save changes.
4] Uninstall and Re-install Bluetooth Device from Device Manager
To uninstall the Bluetooth driver:
- Press Windows Logo + “X” and click on Device Manager.
- In Device Manager, double-click on Bluetooth Adapter to expand.
- Under Bluetooth Adapter, right-click on the Bluetooth device causing the issue and select Uninstall.
- Once finished, restart your computer and download and install the device driver again.
Related: Bluetooth is not working.
What does a Bluetooth adapter do?
A Bluetooth adapter is a plug-and-play device that plugs into a USB port on a computer and enables a Bluetooth connection between the computer and the device you want to use. However, its performance is limited to a range of 2-5 meters/ 6-50 feet in a typical office environment.
Read: How to set up a Bluetooth adapter replacement in Windows.
Is WiFi and Bluetooth adapter the same?
Both adapters help in eliminating the need of hardwiring your PC to a device. As such, they are similar in some aspects. However, a WiFi and Bluetooth adapter serve different functions. A Bluetooth adapter is mainly used to enable wireless communication between two devices. On the other hand, the Wi-Fi adapter helps in improving the wireless connectivity between 2 or more devices.
Have a look at these posts too:
- Bluetooth devices not showing or connecting
- Bluetooth not working after waking from Sleep.
A post-graduate in Biotechnology, Hemant switched gears to writing about Microsoft technologies and has been a contributor to TheWindowsClub since then. When he is not working, you can usually find him out traveling to different places or indulging himself in binge-watching.
Symptoms
You put a computer that is running Windows 7 to sleep. After you resume the computer, a Bluetooth device stops working. If you open Device Manager to check the device status, you receive the following error message in the Device status box:
Windows has stopped this device because it has reported problems. (Code 43)
Also, the following event is logged in the System log in Event Viewer:
Log Name: System
Source: BTUSB
Event ID: 17
Details:
The local Bluetooth adapter has failed in an undetermined manner and will not be used. The driver has been unloaded.
Resolution
Hotfix information
A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing the problem described in this article. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next software update that contains this hotfix.
If the hotfix is available for download, there is a «Hotfix download available» section at the top of this Knowledge Base article. If this section does not appear, contact Microsoft Customer Service and Support to obtain the hotfix.
Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft website:
http://support.microsoft.com/contactus/?ws=supportNote The «Hotfix download available» form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.
Prerequisites
There are no prerequisites.
Registry information
To use the hotfix in this package, you do not have to make any changes to the registry.
Restart requirement
You may have to restart the computer after you apply this hotfix.
Hotfix replacement information
This hotfix does not replace a previously released hotfix.
File information
The global version of this hotfix installs files that have the attributes that are listed in the following tables. The dates and the times for these files are listed in Coordinated Universal Time (UTC). The dates and the times for these files on your local computer are displayed in your local time together with your current daylight saving time (DST) bias. Additionally, the dates and the times may change when you perform certain operations on the files.
Windows 7 file information notes
-
The files that apply to a specific product, milestone (RTM, SPn), and service branch (LDR, GDR) can be identified by examining the file version numbers as shown in the following table:
Version
Product
Milestone
Service branch
6.1.760
0.16xxxWindows 7
RTM
GDR
6.1.760
0.20xxxWindows 7
RTM
LDR
-
GDR service branches contain only those fixes that are widely released to address widespread, extremely important issues. LDR service branches contain hotfixes in addition to widely released fixes.
-
The MANIFEST files (.manifest) that are installed for each environment are listed separately in the «Additional file information for Windows 7» section. MANIFEST files and the associated security catalog (.cat) files, are extremely important to maintain the state of the updated components. The security catalog files, for which the attributes are not listed, are signed with a Microsoft digital signature.
For all supported x86-based versions of Windows 7
|
File name |
File version |
File size |
Date |
Time |
Platform |
|---|---|---|---|---|---|
|
Bthport.sys |
6.1.7600.16620 |
393,216 |
23-Jun-2010 |
06:15 |
x86 |
|
Bthusb.sys |
6.1.7600.16620 |
60,416 |
23-Jun-2010 |
06:15 |
x86 |
|
Bthport.sys |
6.1.7600.20741 |
393,216 |
23-Jun-2010 |
06:14 |
x86 |
|
Bthusb.sys |
6.1.7600.20741 |
60,416 |
23-Jun-2010 |
06:14 |
x86 |
For all supported x64-based versions of Windows 7
|
File name |
File version |
File size |
Date |
Time |
Platform |
|---|---|---|---|---|---|
|
Bthport.sys |
6.1.7600.16620 |
552,448 |
23-Jun-2010 |
06:42 |
x64 |
|
Bthusb.sys |
6.1.7600.16620 |
80,384 |
23-Jun-2010 |
06:42 |
x64 |
|
Bthport.sys |
6.1.7600.20741 |
552,448 |
23-Jun-2010 |
06:33 |
x64 |
|
Bthusb.sys |
6.1.7600.20741 |
80,384 |
23-Jun-2010 |
06:33 |
x64 |
Status
Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the «Applies to» section.
More Information
For more information about software update terminology, click the following article number to view the article in the Microsoft Knowledge Base:
824684 Description of the standard terminology that is used to describe Microsoft software updates
Additional file information
Additional file information for Windows 7
Additional files for all supported x86-based versions of Windows 7
|
File name |
X86_bth.inf_31bf3856ad364e35_6.1.7600.16620_none_7256fe271cb89e22.manifest |
|
File version |
Not applicable |
|
File size |
3,492 |
|
Date (UTC) |
24-Jun-2010 |
|
Time (UTC) |
01:43 |
|
Platform |
Not applicable |
|
File name |
X86_bth.inf_31bf3856ad364e35_6.1.7600.20741_none_72cbfb6435e58f25.manifest |
|
File version |
Not applicable |
|
File size |
3,492 |
|
Date (UTC) |
24-Jun-2010 |
|
Time (UTC) |
01:43 |
|
Platform |
Not applicable |
Additional files for all supported x64-based versions of Windows 7
|
File name |
Amd64_bth.inf_31bf3856ad364e35_6.1.7600.16620_none_ce7599aad5160f58.manifest |
|
File version |
Not applicable |
|
File size |
3,496 |
|
Date (UTC) |
24-Jun-2010 |
|
Time (UTC) |
01:40 |
|
Platform |
Not applicable |
|
File name |
Amd64_bth.inf_31bf3856ad364e35_6.1.7600.20741_none_ceea96e7ee43005b.manifest |
|
File version |
Not applicable |
|
File size |
3,496 |
|
Date (UTC) |
24-Jun-2010 |
|
Time (UTC) |
01:40 |
|
Platform |
Not applicable |
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Fingerprint and USB not working after sleep, BTHUSB event ID 17
As the title says, sometimes I’m having this issue when waking up the laptop from sleep. Moreover, if I try to reboot or shutdown the PC from Windows I get stuck in the shutdown/restart animation, so I’m obliged to press the power button in order to shut down the PC. After that, everything works fine.
Via event viewer, I discovered the cause is the bluetooth driver: Event ID 17, BTHUSB
The local Bluetooth adapter has failed in an undetermined manner and will not be used. The driver has been unloaded.
I tried updating directly from Intel site to the latest driver (21.110.0.3), but it has happened again.
If nobody have other ideas or solutions, I will try with the package from Asus, even though it’s an older version and it’s not just a simple .exe to double click.
I’m currently running Windows 10 2004, build 19041.450 and I did a fresh install, because my G14 came without OS.
I have an USB-C dongle connected on the right side USB-C and I’m using an Anne Pro 2 + MX Anywhere 2S connected via bluetooth. But, if I remember correctly, it did this thing when I was out from home, so without all these devices connected.
- Remove From My Forums
-
Question
-
Keywords 0x80000000000000 [ SystemTime] 2017-03-11T14:47:51.846072900Z 000000000100000000000000110005C0000000000000000000000000000000000000000000000000
Binary data:
In Words
0000: 00000000 00000001 00000000 C0050011
0010: 00000000 00000000 00000000 00000000
0020: 00000000 00000000In Bytes
0000: 00 00 00 00 01 00 00 00 ……..
0008: 00 00 00 00 11 00 05 C0 …….À
0010: 00 00 00 00 00 00 00 00 ……..
0018: 00 00 00 00 00 00 00 00 ……..
0020: 00 00 00 00 00 00 00 00 ……..
| Информация о файле | Описание |
|---|---|
| Размер файла: | 84 kB |
| Дата и время изменения файла: | 2020:03:04 15:16:46+00:00 |
| Тип файла: | Win64 EXE |
| Тип MIME: | application/octet-stream |
| Предупреждение! | Possibly corrupt Version resource |
| Тип компьютера: | AMD AMD64 |
| Метка времени: | 2040:07:30 22:04:35+00:00 |
| Тип PE: | PE32+ |
| Версия компоновщика: | 14.10 |
| Размер кода: | 63488 |
| Размер инициализированных данных: | 20992 |
| Размер неинициализированных данных: | 0 |
| Точка входа: | 0x17220 |
| Версия ОС: | 10.0 |
| Версия образа: | 10.0 |
| Версия подсистемы: | 10.0 |
| Подсистема: | Native |
| Номер версии файла: | 10.0.16299.15 |
| Номер версии продукта: | 10.0.16299.15 |
| Маска флагов файлов: | 0x003f |
| Флаги файлов: | (none) |
| Файловая ОС: | Windows NT 32-bit |
| Тип объектного файла: | Dynamic link library |
| Подтип файла: | 0 |
| Код языка: | English (U.S.) |
| Набор символов: | Unicode |
| Наименование компании: | Microsoft Corporation |
| Описание файла: | Bluetooth Miniport Driver |
| Версия файла: | 10.0.16299.15 (WinBuild.160101.0800) |
| Внутреннее имя: | bthusb.sys |
| Авторское право: | © Microsoft Corporation. All rights reserved. |
| Название продукта: | Microsoft® Windows® Operating System |
| Версия продукта: | 10.0.16299.15 |
✻ Фрагменты данных файлов предоставлены участником Exiftool (Phil Harvey) и распространяются под лицензией Perl Artistic.