I wanted to get the Intel® Extreme Tuning Utility installed and play around with some overclocking on my 2017 HP Spectre X360 13″, which I’m currently running with an HP Omen e-gpu and an Nvidia GTX-1060Ti.
I downloaded the software from Intel (version 6.5.1.321) and it would not install: error 0x80070643 attempted to install on an unsupported platform.
I found this article and used it for the basis of this post since these instructions did not work for me, although it got me 99% there.
Note that the installer seems to have changed how it runs. It used to be that you could click Ok in the image below and the file you need would still be there. Now it appears that once you click Ok it deletes the folders and files.
Here’s what to do:
Open this folder in windows explorer C:\ProgramData\Package Cache\ and sort by date, newest at the top. Take note of the last folder date in the right pane.
Download the installer and run it. When it gives you the error, do not click Ok. Make sure it still looks like this. Do not click Ok.
- Now go back to explorer. You should see one or two new folders with the date and time close to when you ran the application.
- In one of those folders you will find Intel_XtuInstaller.msi
- You must have local Admin rights.
- Copy Intel_XtuInstaller.msi to your desktop.
- In the article linked above you run the .msi from the command line, but I only got errors, so do this instead:
- Right-click on the MSI file and hold, drag a little ways onto a blank spot on your desktop and select “create shortcut here”.
- Right-click > properties of the shortcut
- In the “Target” field, at the end add a space and then the following DISABLEPLATFORMCHECK=1
- It will look something like this: “
C:\Users\your-user-name\Desktop\Intel_XtuInstaller.msi DISABLEPLATFORMCHECK=1“ - Click Ok
- Double-click the shortcut
That’s it, happy overclocking and possibly damaging your machine!
I was recently wanting to mess around with the CPU clocks on my laptop which is a Surface Book 2 using Intel Extreme Tuning Utility, but whenever I tried to install it I was greeted by an error dialogue that said ‘Attempted to install on an unsupported platform’. This is how I fixed it…
- Download the official Intel XTU
- Open it until you get to the error but do not close it
- Open File Explorer to ‘C:\ProgramData\Package Cache’ and search for ‘xtu’ look for something named ‘Intel_XtuInstaller.msi’, ‘XTUInstaller.msi’ or something similar
- Copy it to a safe place (ie. your Desktop or Documents)
- Open CMD to the directory you copied the .msi file to (You can type cmd in the address bar to do this automatically) and type in
msiexec /i Intel_XtuInstaller.msi DISABLEPLATFORMCHECK=1 - You have to restart your laptop otherwise you will get an error along the lines of ‘the drivers are not present’ (trust me I’ve tried)
Thanks for reading!
Steve.
With a new 8th gen i7 laptop on hand, undervolting the CPU got brought up to increase the CPU turbo/performance, battery life, and fan curve. There seems to be 3 ways of doing this, Intel XTU, ThrottleStop, and natively in BIOS.
I’ll leave you figure out how the software and solutions work in your own pace – link.
The issue at hand however is that the newer, as of writing, version 6.4.1.25 of Intel XTU is not supporting my laptop anymore, throwing error ‘0x80070643‘, ‘attempted to install on an unsupported platform‘ during the setup.
Workaround
Run the .exe and extract the .msi installer from your %temp% folder.
Run the .msi while passing the DISABLEPLATFORMCHECK=1 property.
cd C:\Users\Username\Downloads
## Run .exe installer
XTUSetup.exe
## Proceed until error message on screen - Don't exit
# Copy the .msi version of the installer package from %Programdata%\Package Cache\ location
copy C:\ProgramData\Package Cache\{275588D7-6C9D-4FB0-BBAE-2FA3F7C2DADB}v6.4.1.25\XTUInstaller.msi C:\Users\Username\Downloads\XTUInstaller.msi
## Exit the .exe installer
# Run the .msi version of the installer setting the DISABLEPLATFORMCHECK property to '1'
msiexec /i XTUInstaller.msi DISABLEPLATFORMCHECK=1
Due to the nature of this workaround, use at your own risk, and all that!
Show your work
Starting on the task of undervolting the CPU in my Huawei Matebook X Pro quickly got me to Intel XTU and ThrottleStop via the likes of /r/MatebookXPro. I decided to go for XTU mainly due to the fact that I’ve previously had contact with the software.
With the success stories over on /r/MatebookXPro and other places on the internet I knew that XTU was Supposed to work, as such, a generic ‘unsupported platform’ error has be solvable, to have a solution or workaround, and it must be found!
Software installs usually logs something to somewhere, XTU not only logs, but kindly points you to the file in the error.
Reading through the log provides a bit of information on how the process works, the lines of interest to finding the more maluable .msi version of the install however looks something like so:
[3954:3EA0][2018-12-06T22:08:07]i370: Session begin, registration key: SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\{6a0def1c-f6f2-4a5d-81f6-a1b858352c8b}, options: 0x7, disable resume: No
[3954:3EA0][2018-12-06T22:08:07]i000: Caching bundle from: 'C:\Users\Username\AppData\Local\Temp\{121CF5FA-9A1A-42B2-837C-618F7F34F73D}\.be\XTUSetup.exe' to: 'C:\ProgramData\Package Cache\{6a0def1c-f6f2-4a5d-81f6-a1b858352c8b}\XTUSetup.exe'
[3954:3EA0][2018-12-06T22:08:08]i320: Registering bundle dependency provider: {6a0def1c-f6f2-4a5d-81f6-a1b858352c8b}, version: 6.4.1.25
[3954:3EA0][2018-12-06T22:08:08]i371: Updating session, registration key: SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\{6a0def1c-f6f2-4a5d-81f6-a1b858352c8b}, resume: Active, restart initiated: No, disable resume: No
[3954:47BC][2018-12-06T22:08:09]i305: Verified acquired payload: XTUInstaller.msi at path: C:\ProgramData\Package Cache\.unverified\XTUInstaller.msi, moving to: C:\ProgramData\Package Cache\{275588D7-6C9D-4FB0-BBAE-2FA3F7C2DADB}v6.4.1.25\XTUInstaller.msi.
[3954:3EA0][2018-12-06T22:08:09]i323: Registering package dependency provider: {275588D7-6C9D-4FB0-BBAE-2FA3F7C2DADB}, version: 6.4.1.25, package: XTUInstaller.msi
[3954:3EA0][2018-12-06T22:08:09]i301: Applying execute package: XTUInstaller.msi, action: Install, path: C:\ProgramData\Package Cache\{275588D7-6C9D-4FB0-BBAE-2FA3F7C2DADB}v6.4.1.25\XTUInstaller.msi, arguments: ' ARPSYSTEMCOMPONENT="1" MSIFASTINSTALL="7" REMOVEALLAPPDATA=""'
[3954:3EA0][2018-12-06T22:09:33]e000: Error 0x80070643: Failed to install MSI package.
[3954:3EA0][2018-12-06T22:09:33]e000: Error 0x80070643: Failed to execute MSI package.
[476C:243C][2018-12-06T22:09:33]e000: Error 0x80070643: Failed to configure per-machine MSI package.
[476C:243C][2018-12-06T22:09:33]i319: Applied execute package: XTUInstaller.msi, result: 0x80070643, restart: None
[476C:243C][2018-12-06T22:09:33]e000: Error 0x80070643: Failed to execute MSI package.
Note the GUID {} in the log.
Navigate to the C:\ProgramData\Package Cache\{275588D7-6C9D-4FB0-BBAE-2FA3F7C2DADB}v6.4.1.25 folder and copy the XTUInstaller.msi file to any new location, for example, C:\XTU. save this for later.
Taking it one more step on the logging front, located in the %temp% (C:\Users\Username\AppData\Local\Temp) directory, another .log file shows up, Intel_Extreme_Tuning_Utility_20181206220727_000_XTUInstaller.msi.log.
Having a read, some very promising lines start showing up:
Action start 22:08:09: RunDetectPlatform. DetectPlatform: Found unsupported device 9D21 DetectPlatform: Found unsupported device 5914 DetectPlatform: Found unsupported device 9D60 DetectPlatform: Found unsupported device 9D14
So, we’re looking to run the XTUInstaller.msi installer, but not only that, we’d need it to skip the RunDetectPlatform section.
The way you run .msi files from commandline is using the msiexec command, link
point msiexec to the .msi file using the /i flag, msiexec /i XTUInstaller.msi
follow that with the PROPERTY=value, msiexec /i XTUInstaller.msi DISABLEPLATFORMCHECK=1
C:\XTU>dir
Volume in drive C is Windows
Volume Serial Number is 843F-CDA6
Directory of C:\XTU
2018-12-07 23:50 <DIR> .
2018-12-07 23:50 <DIR> ..
2018-12-06 22:23 23 396 352 XTUInstaller.msi
1 File(s) 23 396 352 bytes
2 Dir(s) 352 121 561 088 bytes free
C:\XTU>msiexec /i XTUInstaller.msi DISABLEPLATFORMCHECK=1
Where did we get the DISABLEPLATFORMCHECK property and value from?
Using OrcaMSI I was able to take a look within the .msi finding out that RunDetectPlatform runs on a condition, setting DISABLEPLATFORMCHECK to 1 skips the whole thing.
One more thing to note is that XTU runs on Microsoft SQL Server Compact 4.0, in case of more errors, a manual update to SP1 could do wonders.
Software Used
Intel Extreme Tuning Utility – 6.4.1.25
OrcaMSI – 3.1.4000.1830 – standalone
Hi there @AndrewG_Intel ,
1. That is correct. All install attempts of XTU without the workaround fail. Attached is the XTU log from my last attempted install.
This is the workaround I used: https://kallelilja.com/2018/12/workaround-xtu-attempted-to-install-on-an-unsupported-platform/
In summary, it disables the platform check when the installer is running. There are no error messages when the software is running. The «advanced tuning» tab, when selected, merely shows a blank page. The system information tab includes text that is similar to the install error: platform unsupported. I have since uninstalled the software.
All attempts to reinstall XTU after this point have failed.
2. This indeed was full clean install. The boot drive was wiped, and I installed from a fresh install file. I have been in the process of installing all my software, and files manually.
3. The BIOS settings are not defaulted. The BIOS settings I used from my previous system, where XTU worked, are still in effect. The current, non default parameters are: XHCI handoff is disabled. Internal graphics is set to «auto.» Integrated graphics share memory is set to 64M. Windows 8.1/10 WHQL support is enabled. Windows 7 installation option is disabled. Boot mode is set to Legacy + UEFI. IGD Multi-monitor is disabled. The XMP profile is enabled for maximum RAM performance.
4. The SSU file is attached.
5. It’s worth mentioning that since my initial post, my system has been incredibly unstable (as the SSU log will no doubt show.) I have a feeling that this system instability, and XTU’s install problems are linked, though I don’t know for sure and would still like to pursue troubleshooting the XTU software itself.
Want to install Intel XTU on x1c 2018, suddenly found that no matter what, even the old version can not be installed.
Because only K series overclocking CPU is supported. My CPU is 8550u.
Always report mistakes
Attempted to install on an unsupported platform
Reference https://kallelilja.com/2018/12/workaround-xtu-attempted-to-install-on-an-unsupported-platform/
cd C:\Users\Username\Downloads
## Run .exe installer
XTUSetup.exe
## Proceed until error message on screen - Don't exit
# Copy the .msi version of the installer package from %Programdata%\Package Cache\ location
copy C:\ProgramData\Package Cache\{275588D7-6C9D-4FB0-BBAE-2FA3F7C2DADB}v6.4.1.25\XTUInstaller.msi C:\Users\Username\Downloads\XTUInstaller.msi
## Exit the .exe installer
# Run the .msi version of the installer setting the DISABLEPLATFORMCHECK property to '1'
msiexec /i XTUInstaller.msi DISABLEPLATFORMCHECK=1In short, download a good exe point installation, and then stop in this screen
Sort by modification time in the folder C: (programdata) package cache, and find the file containing Intel_ XtuInstaller.msi , save this MSI
Then install it from the command line
msiexec /i Intel_XtuInstaller.msi DISABLEPLATFORMCHECK=1Principle: xtuexe decompresses an MSI in temp every time, but if the installation fails or succeeds, it will delete the MSI.
So, when you report an error, copy it. Use command line arguments to cause the installation to succeed