Ошибка 5719 adobe xd

Hello, I’m making this post because I’ve tried researching this and it seems like no one posted about it before.

On Sunday I factory reset my Windows 10 computer. It was really slow so I was hoping this would increase the performance. Spoiler alert: it didn’t. but that’s not what this issue is about. Prior to resetting my computer, Adobe XD worked perfectly fine.

After resetting my pc I redownloaded CC Desktop and Adobe XD. CC Desktop worked fine, other apps like Photoshop worked fine. But Adobe XD would open into a white screen. Initially, it wouldn’t crash, it would just be stuck there until I closed it. Here’s what I’ve tried:

— The solutions in here https://helpx.adobe.com/xd/kb/adobeXD-launches-into-white-screen-on-windows.html with the exception of #3 because I don’t have Associations and I did not uninstall the C++ redistributive packages in solution #4.

— Updating all my drivers (I’ve checked again and again)

— This solution https://community.adobe.com/t5/adobe-xd/troubleshooting-adobe-xd-crashes-white-screen-on-launch-on-w… but I don’t have twinapi.appcore.dll

— Uninstalling the current version and istalling older versions

— Unsntalling and reinstalling CC Desktop and Adobe XD many times

— Restarting + shutting down and turning back on my pc many times 

— Deleted everything in UserAppDataLocalTemp and closing all Adobe related processes and restarting my computer (this somehow worked later on but I’ll get to it)

After a long 2 days, I gave up and called it a night. I go to my computer on Tuesday morning and low and behold — Adobe XD successfully opens. I work on some stuff that day and ended the day. 

Today, Wednesday, I try to open Adobe XD again and I get the white screen again. I tried deleting my temp files again and closing all Adobe processes (like in my last bullet point above), restarted my computer, and it works. I take a break from working and I come back to my computer having closed Adobe XD on its own. Nothing unusal, it happened before. But of course, opening Adobe XD failed. But this time it gave me an error message «Please close and relaunch XD, then try opening your document again. (Error 5719)» I also want to say that I’ve been trying to open Adobe XD via CC Desktop or my XD shortcut. not from a document. I was glad that at least this time I’m getting an error message because now I could google more specifically. Low and behold, googling «adobe xd error 5719» shows me nothing new. Even when googling for the specific error number gave me nothing of help. I’m at a loss for what to do at this point. 

If anyone has ever had this problem or know what could cause it, I’m willing to try anything. Thank you for your time!

<The Title was renamed by moderator>

Update Sep 5, 2020

I’ve tried this solution again 5 days ago: https://community.adobe.com/t5/adobe-xd/adobe-xd-won-t-start-on-new-machine-windows-10/td-p/8928067?… and now Adobe xD has been working consistently for me. I’ve tried this solution before, but Adobe xD was still being buggy (successfully opening then failing to open the next day etc).

Before attempting this solution, I had some observations. This solution involves deleting tempotary files from my pc, telling me that there might have been something on a freshly installed Windows 10 that interfered with Adobe xD. Also, since this was a new installation of Windows 10, I had all the bloatware still in it.

I followed the steps from this video: https://www.youtube.com/watch?v=8E6OT_QcHaU&ab_channel=ChrisTitusTech but only following the procedure for the first debloat script (there were comments saying that the second script gave their computer issues so I didn’t deal with that).

I also noticed that sometimes when I tried to open Adobe xD, the command prompt for McAfee would pop up and instantly disappear, so I used the McAfee removal tool (can be found on their website) to completely get rid of this. 

Now these are just some things I did differently from trying the «deleting temporary files» solution, as linked above, the first time. I’m not sure if doing these things ACTUALLY made a difference or not. But hey, I was able to get rid of some bloatare but I’m fine with it.

TLDR: This solution worked for me https://community.adobe.com/t5/adobe-xd/adobe-xd-won-t-start-on-new-machine-windows-10/td-p/8928067?… 

I talked to support directly and here what helped:

Anushri Agarwal (anusagar)(Thu, 19 Aug 2021 10:49:30 GMT):Press the Windows key + R to open the Run box.
Anushri Agarwal (anusagar)(Thu, 19 Aug 2021 10:49:41 GMT):Type gpedit.msc and press Enter.
If prompted by UAC, click on Yes.
ME (Thu, 19 Aug 2021 10:50:46 GMT):ok, im on the Local Group Policy Editor
Anushri Agarwal (anusagar)(Thu, 19 Aug 2021 10:51:29 GMT):Go to User Configuration > Administrative Templates > System
ME (Thu, 19 Aug 2021 10:52:13 GMT):yup, next?
Anushri Agarwal (anusagar)(Thu, 19 Aug 2021 10:54:23 GMT):double click on the policy
Anushri Agarwal (anusagar)(Thu, 19 Aug 2021 10:54:35 GMT):and Disable Download missing COM components
Arthur Zudin(Thu, 19 Aug 2021 10:56:21 GMT):done
Anushri Agarwal (anusagar)(Thu, 19 Aug 2021 10:57:57 GMT):now try to launch Xd once and check if it gets open?
ME (Thu, 19 Aug 2021 10:58:34 GMT):same error
Anushri Agarwal (anusagar)(Thu, 19 Aug 2021 10:59:36 GMT):restart the computer once
Anushri Agarwal (anusagar)(Thu, 19 Aug 2021 11:00:01 GMT):and then try it , the chat will remain open here

ME(Thu, 19 Aug 2021 11:04:02 GMT):It works now. thank you!

I talked to support directly and here what helped:

Anushri Agarwal (anusagar)(Thu, 19 Aug 2021 10:49:30 GMT):Press the Windows key + R to open the Run box.
Anushri Agarwal (anusagar)(Thu, 19 Aug 2021 10:49:41 GMT):Type gpedit.msc and press Enter.
If prompted by UAC, click on Yes.
ME (Thu, 19 Aug 2021 10:50:46 GMT):ok, im on the Local Group Policy Editor
Anushri Agarwal (anusagar)(Thu, 19 Aug 2021 10:51:29 GMT):Go to User Configuration > Administrative Templates > System
ME (Thu, 19 Aug 2021 10:52:13 GMT):yup, next?
Anushri Agarwal (anusagar)(Thu, 19 Aug 2021 10:54:23 GMT):double click on the policy
Anushri Agarwal (anusagar)(Thu, 19 Aug 2021 10:54:35 GMT):and Disable Download missing COM components
Arthur Zudin(Thu, 19 Aug 2021 10:56:21 GMT):done
Anushri Agarwal (anusagar)(Thu, 19 Aug 2021 10:57:57 GMT):now try to launch Xd once and check if it gets open?
ME (Thu, 19 Aug 2021 10:58:34 GMT):same error
Anushri Agarwal (anusagar)(Thu, 19 Aug 2021 10:59:36 GMT):restart the computer once
Anushri Agarwal (anusagar)(Thu, 19 Aug 2021 11:00:01 GMT):and then try it , the chat will remain open here

ME(Thu, 19 Aug 2021 11:04:02 GMT):It works now. thank you!

Hello, I’m making this post because I’ve tried researching this and it seems like no one posted about it before.

On Sunday I factory reset my Windows 10 computer. It was really slow so I was hoping this would increase the performance. Spoiler alert: it didn’t. but that’s not what this issue is about. Prior to resetting my computer, Adobe XD worked perfectly fine.

After resetting my pc I redownloaded CC Desktop and Adobe XD. CC Desktop worked fine, other apps like Photoshop worked fine. But Adobe XD would open into a white screen. Initially, it wouldn’t crash, it would just be stuck there until I closed it. Here’s what I’ve tried:

— The solutions in here https://helpx.adobe.com/xd/kb/adobeXD-launches-into-white-screen-on-windows.html with the exception of #3 because I don’t have Associations and I did not uninstall the C++ redistributive packages in solution #4.

— Updating all my drivers (I’ve checked again and again)

— This solution https://community.adobe.com/t5/adobe-xd/troubleshooting-adobe-xd-crashes-white-screen-on-launch-on-w… but I don’t have twinapi.appcore.dll

— Uninstalling the current version and istalling older versions

— Unsntalling and reinstalling CC Desktop and Adobe XD many times

— Restarting + shutting down and turning back on my pc many times 

— Deleted everything in UserAppDataLocalTemp and closing all Adobe related processes and restarting my computer (this somehow worked later on but I’ll get to it)

After a long 2 days, I gave up and called it a night. I go to my computer on Tuesday morning and low and behold — Adobe XD successfully opens. I work on some stuff that day and ended the day. 

Today, Wednesday, I try to open Adobe XD again and I get the white screen again. I tried deleting my temp files again and closing all Adobe processes (like in my last bullet point above), restarted my computer, and it works. I take a break from working and I come back to my computer having closed Adobe XD on its own. Nothing unusal, it happened before. But of course, opening Adobe XD failed. But this time it gave me an error message «Please close and relaunch XD, then try opening your document again. (Error 5719)» I also want to say that I’ve been trying to open Adobe XD via CC Desktop or my XD shortcut. not from a document. I was glad that at least this time I’m getting an error message because now I could google more specifically. Low and behold, googling «adobe xd error 5719» shows me nothing new. Even when googling for the specific error number gave me nothing of help. I’m at a loss for what to do at this point. 

If anyone has ever had this problem or know what could cause it, I’m willing to try anything. Thank you for your time!

<The Title was renamed by moderator>

Update Sep 5, 2020

I’ve tried this solution again 5 days ago: https://community.adobe.com/t5/adobe-xd/adobe-xd-won-t-start-on-new-machine-windows-10/td-p/8928067?… and now Adobe xD has been working consistently for me. I’ve tried this solution before, but Adobe xD was still being buggy (successfully opening then failing to open the next day etc).

Before attempting this solution, I had some observations. This solution involves deleting tempotary files from my pc, telling me that there might have been something on a freshly installed Windows 10 that interfered with Adobe xD. Also, since this was a new installation of Windows 10, I had all the bloatware still in it.

I followed the steps from this video: https://www.youtube.com/watch?v=8E6OT_QcHaU&ab_channel=ChrisTitusTech but only following the procedure for the first debloat script (there were comments saying that the second script gave their computer issues so I didn’t deal with that).

I also noticed that sometimes when I tried to open Adobe xD, the command prompt for McAfee would pop up and instantly disappear, so I used the McAfee removal tool (can be found on their website) to completely get rid of this. 

Now these are just some things I did differently from trying the «deleting temporary files» solution, as linked above, the first time. I’m not sure if doing these things ACTUALLY made a difference or not. But hey, I was able to get rid of some bloatare but I’m fine with it.

TLDR: This solution worked for me https://community.adobe.com/t5/adobe-xd/adobe-xd-won-t-start-on-new-machine-windows-10/td-p/8928067?… 

Hello, I’m making this post because I’ve tried researching this and it seems like no one posted about it before.

On Sunday I factory reset my Windows 10 computer. It was really slow so I was hoping this would increase the performance. Spoiler alert: it didn’t. but that’s not what this issue is about. Prior to resetting my computer, Adobe XD worked perfectly fine.

After resetting my pc I redownloaded CC Desktop and Adobe XD. CC Desktop worked fine, other apps like Photoshop worked fine. But Adobe XD would open into a white screen. Initially, it wouldn’t crash, it would just be stuck there until I closed it. Here’s what I’ve tried:

— The solutions in here https://helpx.adobe.com/xd/kb/adobeXD-launches-into-white-screen-on-windows.html with the exception of #3 because I don’t have Associations and I did not uninstall the C++ redistributive packages in solution #4.

— Updating all my drivers (I’ve checked again and again)

— This solution https://community.adobe.com/t5/adobe-xd/troubleshooting-adobe-xd-crashes-white-screen-on-launch-on-w… but I don’t have twinapi.appcore.dll

— Uninstalling the current version and istalling older versions

— Unsntalling and reinstalling CC Desktop and Adobe XD many times

— Restarting + shutting down and turning back on my pc many times 

— Deleted everything in UserAppDataLocalTemp and closing all Adobe related processes and restarting my computer (this somehow worked later on but I’ll get to it)

After a long 2 days, I gave up and called it a night. I go to my computer on Tuesday morning and low and behold — Adobe XD successfully opens. I work on some stuff that day and ended the day. 

Today, Wednesday, I try to open Adobe XD again and I get the white screen again. I tried deleting my temp files again and closing all Adobe processes (like in my last bullet point above), restarted my computer, and it works. I take a break from working and I come back to my computer having closed Adobe XD on its own. Nothing unusal, it happened before. But of course, opening Adobe XD failed. But this time it gave me an error message «Please close and relaunch XD, then try opening your document again. (Error 5719)» I also want to say that I’ve been trying to open Adobe XD via CC Desktop or my XD shortcut. not from a document. I was glad that at least this time I’m getting an error message because now I could google more specifically. Low and behold, googling «adobe xd error 5719» shows me nothing new. Even when googling for the specific error number gave me nothing of help. I’m at a loss for what to do at this point. 

If anyone has ever had this problem or know what could cause it, I’m willing to try anything. Thank you for your time!

<The Title was renamed by moderator>

Update Sep 5, 2020

I’ve tried this solution again 5 days ago: https://community.adobe.com/t5/adobe-xd/adobe-xd-won-t-start-on-new-machine-windows-10/td-p/8928067?… and now Adobe xD has been working consistently for me. I’ve tried this solution before, but Adobe xD was still being buggy (successfully opening then failing to open the next day etc).

Before attempting this solution, I had some observations. This solution involves deleting tempotary files from my pc, telling me that there might have been something on a freshly installed Windows 10 that interfered with Adobe xD. Also, since this was a new installation of Windows 10, I had all the bloatware still in it.

I followed the steps from this video: https://www.youtube.com/watch?v=8E6OT_QcHaU&ab_channel=ChrisTitusTech but only following the procedure for the first debloat script (there were comments saying that the second script gave their computer issues so I didn’t deal with that).

I also noticed that sometimes when I tried to open Adobe xD, the command prompt for McAfee would pop up and instantly disappear, so I used the McAfee removal tool (can be found on their website) to completely get rid of this. 

Now these are just some things I did differently from trying the «deleting temporary files» solution, as linked above, the first time. I’m not sure if doing these things ACTUALLY made a difference or not. But hey, I was able to get rid of some bloatare but I’m fine with it.

TLDR: This solution worked for me https://community.adobe.com/t5/adobe-xd/adobe-xd-won-t-start-on-new-machine-windows-10/td-p/8928067?… 

Hello. I know that this is not an Adobe XD page but the Adobe XD pages are simply not active. I am new to Adobe XD, I have been using Adobe apps (Ps, Ai, PPro, etc..) for over 2 years now. However, I was asked for a project to work on Adobe XD. So I get to installing it via Adobe Creative Cloud, it installs fine but when I want to launch the program it gives me «Something went wrong. Please close and relaunch XD, then try opening your document again. (Error 5719)» message. I proceeded to look for solutions online, many recommended that i delete temp files, download uninstall and reinstall from a 3rd party source, I even downloaded a cracked version but to no avail. I used the Adobe Creative Cloud Cleaner Tool to remove anything related to XD and CC and reinstalled them from scratch, but also nothing works. All my other programs from Adobe work just fine. I can’t help but believe that something on my PC is blocking XD because I was capable of downloading XD just fine on other PCs under my own CC account. I really need XD asap since I’m on a school deadline. Thanks in advance!