Ошибка 500 аутлук

If you’re a Microsoft Outlook for Web user, you may have come across the dreaded Error 500.

This Outlook 365 Web access error 500 is one of the many Outlook errors that can occur in Microsoft Outlook and it prevents the user from sending or receiving messages.

The problem is caused by a server-side issue that Microsoft may be working to resolve. It can also be caused by a problem with your Internet connection.

This issue affects other services and apps, and users reported this issue in the following apps:

• Error 500 on Microsoft Teams: Damaged installation or cache is the common cause for this problem in Teams.
• Internal server error 500: This is a general error, and can appear while trying to access any website.
• Yammer error 500: If you encounter this problem, the most likely cause is a glitch in your browser or your device.
• Google Drive error 500: Corrupted cache will sometimes prevent you from accessing Drive and other Google services.
• YouTube 500 Internal Server Error: YouTube issues are mostly caused by server problems, or in some rare instances, by your browser.
• Avira Antivirus error 500: Corrupted installation or registry can cause the error to emerge when using Avira.
• DoorDash error code 500: Network issues or glitches with the service can cause errors such as this one to appear.

If you don’t know how to fix error 500 something went wrong in Outlook, then we’re going to show you in our guide the best ways to fix this problem.

What is 500 something went wrong error?

This error message appears usually in Outlook, and it will prevent you from accessing your emails. Outlook 500 error appears in Chrome, but you can experience it in any other web browser or email client.

In most cases, the issue is caused by your configuration, such as improperly set licenses and admin roles, but that can be easily fixed by contacting your network administrator.

What does a 500 internal server error mean?

This is a generic server error code, and it appears when the server wasn’t able to process your request. Since this is a generic error, it will appear regardless of the type of problem that you encounter.

In terms of Outlook, it can appear if your date and time aren’t correct, or if your roles aren’t properly configured, so you’ll need to adjust them with an administrator account.

Being a server-side error, you can experience Outlook 500 error on Mac, Android, and any other platform, but regardless of the platform that you use, the solutions are more or less the same.

Why is Outlook not connecting to server?

There are multiple reasons for this issue, but here are the most common ones:

• Login credentials: If your credentials aren’t connected, you won’t be able to connect to the server, so be sure to double-check them.
• Network connection problems: Always test your connection and make sure you can visit other Microsoft websites and services on your PC.
• Firewall and antivirus: Staying protected online is important, but sometimes certain settings can prevent you from using Outlook, so be sure to adjust your security settings accordingly.

What can I do if I run into Outlook error 500?

How can I fix error 500 repeating redirects detected in Outlook 365?

1. Check if the service is available

1. Visit the Office 356 page.
2. Now go to View your Microsoft 365 Service health.
   
3. Enter your credentials.
   
4. Check if there’s a problem with the Outlook service.

In case there’s an issue with the service, you’ll have to wait for Microsoft to fix it.

2. Use the Incognito tab

1. Open your browser.
2. Click the menu icon in the top right and select the New Incognito window.
   
3. When the new window opens, use it to access Outlook 365 website.
4. Now try to log in with your credentials.
   

These instructions are for Chrome and Chromium browsers, but all modern browsers have this feature, so the solution should work in any web browser.

3. Clear your cache

Google Chrome

1. Tap on the three dots near the top right corner and choose Settings.
2. Tap on Privacy and security from the left panel and then click on Cookies and other site data.
3. Go to See all cookies and site data.
4. Tap on the Remove All button near the top right corner.
5. Tap on Clear all in the pop-up window that appears to complete the process.

After that’s done the Outlook 500 error in Chrome should be gone.

Mozilla Firefox

1. Tap on the three lines near the top-right corner and choose Settings.
2. From the left panel, tap on Privacy & Security, then tap on Cookies and Site Data. Finally, click on the Clear Data button on the far right.
3. This will bring up a pop-up window. Ensure Cookies and Site Data and Cached Web Content are checked then tap on Clear to complete the process.

After doing that, your cache should be cleared and the issue should be resolved.

Microsoft Edge

1. Tap on the three dots near the top-right corner and choose Settings.
2. From the left panel, choose Cookies and site permissions then tap on Manage and delete cookies and site data.
3. Then go to See all cookies and site data.
4. Tap on Remove all.
5. A pop-up window will appear. Tap on Clear to complete the process.

4. Disable extensions

1. Click the menu icon and select More tools. Now pick Extensions.
   
2. Now click the switch icon next to each extension to disable it.
   
3. Check if the problem is gone.
4. If the issue doesn’t appear anymore, enable extensions one by one until you find the cause of the problem.

5. Update your browser or switch to a different one

1. Open your browser.
2. Click the menu icon in the top right and expand the Help section. Now select About Google Chrome.
   
3. Wait for the browser to download the latest updates.
   

Additionally, if you’re still getting error 500 while trying to web access Outlook, try using a different browser. Sometimes outlook works better in other browsers such as Opera One for example.

The browser has many privacy features, so it won’t track you or show you any pesky ads. Of course, there’s additional security in form of a free and unlimited VPN.

⇒ Get Opera One

6. Adjust the date and time

1. Right-click the clock in the bottom right corner and select Adjust date/time.
   
2. Locate the Set time automatically and disable it.
   
3. Wait for a few moments, and enable it again.
4. Your time will update automatically.
5. Now try to access Outlook again.

7. Change administrator roles

1. Visit the Office website.
2. Log in with your credentials.
   
3. Navigate to the Admin section.
4. Select Users and click on Active Users.
   
5. Select your user and click on Manage roles.
   
6. Remove all admin roles except Global Administrator. Now save changes.
   
7. Close your browser and wait for a few minutes.
8. Now check if the problem is resolved.

Keep in mind that you need to be the Global Administrator for this solution to work. A few users reported that removing all roles, and assigning them again fixed the problem, so you can try that as well.

Also, try assigning only the necessary roles to the affected user to fix this issue.

8. Reinstall your antivirus

1. Press Windows key + X and select Apps & features.
   
2. Now select your antivirus software and click on Uninstall.
   
3. Follow the instructions on the screen to complete the process.
4. Restart your PC and install your antivirus again.

Reinstalling the antivirus is a drastic solution, and before you try that, we suggest you check your antivirus settings and adjust your DNS configuration.

How can I fix Outlook error 500 protocol disabled?

Check your user settings

1. Go to the Office page and sign in.
   
2. Select your user and navigate to Mail.
3. Click on Manage email apps.
   
4. Make sure that Outlook on the Web is enabled.
   

How can I fix Outlook error 500 mailbox not found error?

Assign proper licenses to users

1. Go to the Microsoft Admin page.
2. Enter your login credentials.
3. Navigate to Users and select Active users.
   
4. On the list of users, select the user that is affected by this issue.
5. Navigate to Licenses and apps and make sure that the user has a license assigned.
   
6. Now click on Save changes.

Some users are suggesting to Exchange Online Plan, save changes, wait a few moments and then enable it again, so be sure to try that as well.

Keep in mind that you need to be an administrator for this method to work.

If you’re a regular user, you can check your license by doing the following:

1. Visit the Office website and sign in with your login credentials.
   
2. Now click your name in the upper right corner.
3. Select My accounts and go to My account.
4. Now go to Subscriptions and check which licenses are assigned to you.
   

How can I fix Outlook error 500 base64?

1. Reprocess licenses

1. Login to Outlook service as an administrator.
2. Go to the User and select Active users.
   
3. Select the user that is affected and remove its license.
   
4. Now wait for a few minutes and assign the license back to the user.
5. Navigate to Azure Active Directory Admin Center.
6. Go to the Users section and select the affected user.
   
7. Go to Reprocess and then select Refresh.
   

2. Change Outlook properties

1. Locate the Outlook shortcut and right-click it.
2. Select Properties.
   
3. Navigate to Web Document and make sure that the URL is set to https://outlook.office.com/mail/
   
4. Save changes.

3. Only assign the admin necessary roles to the affected user

1. Visit the Office website, and log in.
   
2. Head to the Admin section.
3. Navigate to the Users section. Now select Active Users.
   
4. Select the affected user and click on Manage roles.
   
5. Remove all unnecessary admin roles and save changes.
6. Now to the private browsing mode and log in as the affected user and check if the issue is still there.

How do I fix Outlook error 500 when using a new account?

Adjust your account information

1. Open the Outlook software on your PC.
2. Now click on File and select your account in the Account Information section.
3. Click on Access this account on the web.
4. Enter your login information.

How can I fix Outlook error 500 line too long error?

1. Send plain and shorter emails

Certain servers have limitations when receiving emails, and if a certain line is longer than 1000 characters, your emails might get rejected.

This applies especially to HTML emails since Outlook can convert your message into a single line that exceeds 1000 characters.

To prevent that, make shorter messages or always use plain text instead of HTML for emails.

2. Update Microsoft CRM

If you’re an administrator, you can fix this problem simply by installing the latest updates for Microsoft CRM.

Microsoft has acknowledged this issue and released an official patch for it. Once you install the latest updates, check if the problem is still there.

Hopefully, one of the above solutions will help fix your Error 500 message and allow you to reaccess your emails.

You should also check our guide on how to fix the Something unexpected went wrong with this URL error.

Are you having additional Outlook errors on your PC? Let us know in the comments section below.

Recently I was reported an error message which occured when a user tried to access Outlook on the Web (Outlook WebApp). User was unable to access the emails via Outlook on the web but can access emails using Outlook desktop client.

There could be many reasons which results in 500 error code. You could be getting one of the error message. Let’s check the Error types. These Errors will occur irrespective of the which Internet browser you are using.

• Outlook on the Web Error 500 – Repeating redirects detected.
• Outlook on the Web Error 500 – We Couldn’t find a mailbox for this account.

Solution 1 – Repeating redirects detected

Let’s check the steps on how you can fix Repeating redirects detected Error message for Outlook on the web.

Repeating redirects detected Issue occurs when a user tried to access Outlook on the Web. This issue is not an organization wide issue and can be related to one user or few users. Mostly this issue is common for users with Admin roles assigned.

Users are assigned admin roles depending upon the department they are working for. For example, If a user is managing email infrastructure then they would be assigned Exchange administrator role. If a user is managing sharepoint environment, then a user would be assigned sharepoint administrator role and so on.

But a user can have multiple admin roles for example: A user can be Exchange administrator, PowerBI administrator, Security Administrator, sharepoint administrator, teams administrator, Helpdesk administrator, User Administrator etc.

You may get Outlook Error 500 – Repeating redirected detected error when a user is assigned with too many administrator roles on Microsoft 365 admin center. The cause of this issue is not known yet but it could be a bug in the system on which Microsoft team might be working on it.

To Fix this issue, you simply need to login on Microsoft 365 admin center as Global administrator and uncheck the roles for the user which are not required. Second step will be to ask the user to Sign out everywhere from Microsoft 365. User does not need to Sign-out from each device manually, we will use an option which will do this automatically for the user using just one click.

• Login on Microsoft 365 admin center using Global admin rights
• Go to Users > Active Users > Select the user who reported this issue

• On the right hand side pane, Select Manage roles under Roles.

• Uncheck the admin roles which are not needed. Only keep the one’s which user requires. For the example user Jatin Makhija, as we know he is an Exchange admin, we have only selected Exchange Administrator role and removed all other admin roles.
• Click on Save changes button to complete this change.

Sign out from everywhere

Next step may or may not be needed. But its a best practice while testing to make sure that the access to Outlook is fine and issue is 100% resolved. User can log out from Outlook from each device manually but you could choose the shortcut and click on Sign out everywhere link instead to speed up the process.

• Login on myaccount.microsoft.com
• Click on Security Info on the left hand side pane

• Click on Ok on Sign out everywhere pop-up.

After sign out, you can wait for couple of minutes and try again, Hopefully this error should be resolved for you.

Solution 2 – We Couldn’t find a mailbox for this account

Let’s check the steps for the Outlook Error 500 – Something went Wrong. We couldn’t find a mailbox for this account.

This error usually occurs when there is no mailbox associated with the account you are trying to login or Exchange online license has not been assigned or removed from the user account from Microsoft 365 admin center.

I had a weird one where a Exchange Online License was assigned to the user but there was no mailbox created when checked from Microsoft Exchange admin center. In that case, you can remove Exchange online license from the user and re-add it to see if a mailbox gets created.

If its still having issues then you could use a powershell command Get-MsolUser -HasErrorsOnly to find if there are any errors related to the user account.

Make sure the user is having a mailbox associated with it and Exchange Online license has been assigned. To check these, please follow below steps:

• Login on Microsoft 365 admin center using Global admin rights
• Go to Users > Active Users > Select the user who reported this issue
• Click on License and apps tab
• Make sure License has been assigned to the user and if a License is assigned then make sure Exchange Online Plan 1 or Plan 2 is also checked

Other Solutions

Hopefully you should be able to resolve Outlook Error 500 with the solutions provided in previous sections of this blog post. However, if the above solutions does not fix Outlook Error 500 then you can also try below solutions.

Clear browser cache and cookie Info

First you can try to access Outlook on the web using Incognito mode of the browser or In-Private Mode of the browser. If you are able to successfully login to Outlook then it means that browser cache is causing issues.

Clear your browser cache and cookie information. Whichever browser you are using, you can go to browser Settings and search for Cookie and then clear cookies and browser cache from there.

• How to clear Google Chrome Cache and Cookie Information

Check Service Health in Microsoft 365 admin center

You should regularly monitor the Service health in Microsoft 365 admin center. Particularly if most of the users in your organization are facing the same issue. If there are any issues with exchange online services, you would be able to find some information from there.

To check the Service health, you can follow below steps:

• Login on Microsoft 365 admin center using admin rights
• Go to Health > Service health

In this area, you can check the service Exchange Online to see if there are any incidents or advisories given which could suggest that this error is due to service health issue.

Conclusion

In this blog post, we have seen different troubleshooting options which could help us resolve the error 500 when trying to access Outlook on the Web. Hopefully one of the solution will work for you and resolve this error permanently. Make sure to regularly monitor Exchange online service health which could save a lot of time for administrators.

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If you’re getting How to Fix Outlook Error 500, Something went wrong, Mailbox not found, Protocol disabled, or Repeating redirects detected errors, here’s how to bypass that error message. In most cases, the solutions are the same to fix almost all the errors related to Error 500. However, we have listed some specific and working solutions for some of the aforementioned error messages so that you can get rid of them within moments.

How to Fix Outlook Error 500

To fix Outlook error 500, follow these steps:

• Check service health
• Manage roles of users
• Enable Outlook on the web
• Check your subscription
• User removed
• Scan for adware
• Disable extensions
• Clear cookies and cache

To learn more about these steps, continue reading.

1] Check service health

If you’re getting Outlook error 500, you should check the service health first. If the service is down at Microsoft’s end, you won’t be able to fix the issue from your side. Checking the service health will tell you whether you need to follow other solutions. To do that, follow these steps:

• Visit the Microsoft administration website at https://admin.microsoft.com.
• Click on the Health option and choose the Service health option.
• Choose the All services option.
• To find the Microsoft 365 Suite’s health, you can go to the Microsoft 365 admin center and view the health reports.

If an error displays, you need to wait until it gets fixed.

Related post: How to create and set up an Outlook.com email account

2] Manage roles of users

When you add multiple Global Administrator accounts, a chance of getting Outlook error 500: Protocol disabled error on your computer arises. Therefore, you need to remove all the other permissions from all the accounts excel for Global Administrator. For that, do the following: Remove all the other permissions from all the accounts except for Global Administrator.

• Log into your Office account.
• Click on the Users tab on the left side.
• Click on the “Manage roles” option to proceed.
• Select the user who is getting the error.
• Choose the Admin center access menu.
• Select the Global Administrator option.
• Click the Save button.

After that, you will no longer get the aforementioned error.

3] Enable Outlook on the web

When you are getting the “Protocol disabled” message while accessing the Web version of Outlook, it means that the administrator has removed the permission to access Outlook email via the Outlook Web version. To enable the Outlook Web version, follow these steps:

• Login to your Office 365 account.
• Click on the user you want to email, then click the Mail option.
• You can manage your email apps by clicking on the “Manage email apps” option.
• Select Outlook on the web.

4] Check your subscription

You must have a subscription to use Outlook. If there are some issues with the subscription, you may get the “Mail not found” error. After a specific time period, the mailbox may be removed due to inactive subscription status.

5] User removed

Your organization may have removed your user account so that they can manage the current people fluently. If this is the case, you will find the Mailbox not found error. In that case, you need to contact your organization for further information.

6] Scan for adware

If you are getting the Repeating redirects detected error while accessing Outlook, you need to scan your computer for adware. Adware can create countless redirects and block you from accessing various websites. If you think you might have adware on your computer, we recommend you use an adware removal tool. Some good options are AdwCleaner, Ultra Adware Killer, and Malwarebytes Anti-Malware.

7] Disable extensions

If you’ve installed a VPN, proxy, or adblocker extension in your browser, it’s suggested you uninstall them. Even if you don’t want to uninstall them, you can try disabling them temporarily. Those extensions can cause the issue mentioned above on your PC. So, turn off all extensions in your browser and see if that resolves the issue. If it does, enable one extension at a time to find the culprit.

8] Clear cookies and cache

If this particular website’s cookies and cache are causing issues, you can try removing them. Deleting cookies and cache for just this website may fix the problem.

What is 500 Something went wrong?

The Error 500 “Some went wrong” usually occurs when there are old cache and cookies stored in your browser. You can fix this issue by deleting the cookies and cache for Outlook.com. Whether you use Google Chrome, Edge, Firefox, or anything else, you can remove cache and cookies for any specific site.

How do I enable protocol in Outlook?

To enable or disable a protocol in Outlook, you need to follow the third solution mentioned in this article. As an administrator or with admin access, you can enable or disable Outlook on the web, Outlook desktop, IMAP, POP, Mobile, etc.

When using Outlook, specifically the web version, you can encounter the “500 Something went wrong” error message.

The error comes in various forms such as mailbox not found, protocol disabled, repeating redirects detected, etc.

When this happens, Outlook prevents you from checking and accessing your mailbox. Sometimes it’s just a minor glitch, so refreshing the webpage should fix the issue.

In this article, we have listed various reasons why the error occurs in the first place and how to get rid of it.

Why the “Outlook Error 500” Occurs?

How to Fix the “Outlook Error 500” Error Message?

Before moving on to the fixes below, you can check the Microsoft 365 Service health status to know if the service is not accessible at the moment.

If the service is down from their side, you have no option but to wait for them to resolve the particular issue.

Otherwise, you can continue applying the fixes explained in the article below.

Check Network Status

The above error can appear simply because of a bad network connection. So, check if you are offline or if the network connection speed is slower than usual.

If you have a stable internet connection and the problem still persists, you can consider other fixes.

Clear Browser Cache/Cookies

First, enter into an Incognito mode and check if you can access Outlook emails without the error.

To open an Incognito mode, you can use the Ctrl + Shift + N shortcut on Windows and Command + Shift + N on Mac. Incognito mode is referred to as private mode on the Safari browser. Refer to our other article to enable private mode on your Safari browser.

If it works, your browser cache might be corrupted, and you need to clear it.

Note: If you are clearing the cookies, the browser will log you out of all the active sessions. Hence, save your work before doing so.

Anyway, you can clear the browser cache/cookies as follows.

On Chrome

1. Open the Chrome browser.
2. Click the three-dots icon in the top right corner and select More tools > Clear browsing data.
3. Now, under the Basic tab, check the Cached image and files checkbox. Additionally, clear your cookies by selecting the Cookies and other site data checkbox.
   
4. Next, click the Clear data button.
5. Close and relaunch your browser.
6. Check if the error message has been resolved when logging in to Outlook.

On Firefox

1. Open the Firefox browser.
2. Click the hamburger menu (three horizontal lines) and select the Settings option.
3. Select the Privacy & Security tab from the sidebar.
4. Scroll to the Cookies and Site Data section and click the Clear Data button under it.
   
5. Enable both the “Cookies and Site Data” and “Cached Web Content” checkboxes.
   
6. Click the Clear button. 

Furthermore, update your browser to the latest version and see if the issue has been resolved.

Enable Outlook on the Web

The Outlook on the web (OWA) setting is enabled by default. However, if your admin has turned it off manually from the Exchange Admin Center, you can encounter the 500 error message.

Therefore, you have to enable it if possible or ask the admin to do it.

You can enable the OWA option as follows:

1. Log in to your Office 365 account.
2. Click the 9-dots icon to expand the office apps and click the Admin option.
   
3. In the next window, click Show all and select the Exchange option under the Admin centers section.
4. Now, click Recipients from the sidebar and select the Mailboxes option under it.
5. In the right pane, select the user for which you wish to enable the OWA.
6. On the next window prompt, select the Manage email apps settings under the Email apps section.
   
7. Next, enable Outlook on the web option.

Alternatively, you can click Classic Exchange admin center under the Admin centers section and enable the OWA as follows:

1. Select the recipients menu from the sidebar.
2. Now in the right pane, double-click the user for which you want to enable the OWA.
   
3. In the Edit User Mailbox window, select the mailbox features option.
4. Under the Email Connectivity section, click the Enable button.
   

Manage the Administrator Roles

Assigning too many roles to one user can result in the above error. So, you need to remove all the roles except the global administrator.

Here’s how to do it:

1. Login to your office 365 account and select the Admin option. Or, directly log in to Microsoft 365 admin center.
2. Expand the User dropdown from the sidebar and select Active users.
   
3. Now, in the right pane, select a user and double-click on it.
4. On the next window, scroll down to the Roles section and click Manage roles.
   
5. Wait for the next page to load all the roles.
6. Uncheck all the options except Global Administrator.
   
7. Click Save changes.
8. Open the Outlook web app and see if it works. The changes can take some time, so you may need to wait some minutes.

Use the Correct Date and Time 

If your system is lagging behind or ahead of the current time, you could see the above error. So, to fix the above issue, consider adjusting your date/time settings and using the correct one.

Disable the Antivirus

Sometimes the antivirus firewall can prevent your system from connecting to Outlook. So, to resolve the 500 error, consider disabling the antivirus and check if you get the error.

But, since disabling antivirus makes your system vulnerable to viruses, only do this temporarily and enable the antivirus once Outlook works as usual.