Ошибка 421186 ps4

SU-42118-6 is a random error that can occur during a PS4 software update. It causes a restart loop, preventing the update from installing. The error displays a black screen with the message

“An error has occurred (SU-42118-6)“

Some users also reported it and some got it fixed by replacing the ribbon connector or replacing the hard drive

PS4 error SU-42118-6
by u/DismalSky6990 in playstation

However, if this didn’t work for you then we have some quick solutions for you in the guide below:

This issue is pretty similar to SU-30746-0 which also displays the same error message on the screen.

What does error SU-42118-6 mean on PS4?

The PS4 SU-42118-6 error mostly results in a restart loop for PS4 and it’s mostly due to a broken ribbon connector between your motherboard and BD-ROM. The latest system software update is Version 10.71 and it improves system performance.

Wondering what PC will Replace your PS4? Check Out!

What are the Reasons for error code SU-42118-6?

Although there are many reasons for error code su-42118-6, here are 5 common ones:

1. Hardware malfunction: Your hardware might have gone corrupted or malfunctioned so, you might need to replace the hardware or repair it.
2. Corrupted hard drive: The corrupted hard drive can be the culprit leading to an error
3. Broken Ribbon connector: This is also one of the major reasons behind this error on PS4. If the ribbon is broken or damaged then the console fails to detect the Blu-ray drive.
4. Software bug: Sometimes a software glitch might lead to PS4 system software update error SU-42118-6. So, you need to restart your PS4.
5. Outdated system software: Outdated software can also lead to errors so, make sure your system is updated.

Solution 1: Power Cycle Your PS4

This technique will completely shut down your PS4 making sure all the stored power is drained as well. It will recreate all the configurations before starting up.

Here’s how you can do it:

1. Tap and Hold the power button on the console for at least 10 seconds OR beeps twice until it turns off completely
2. Then, unplug the power plug from the back of the console.
3. Wait 15 to 20 minutes and plug your power cable back into your PS4. Turn your PS4 on and check if the SU-42118-6 is still there on PS4.

PS4 Errors: Complete List [Solved]

Solution 2: Check if the PlayStation Network (PSN) is Down

The next thing you need to do is check your PSN server status as PS4 system software update error SU-42118-6 might be due to some undergoing maintenance.

So, all you can do is confirm that this problem exists.

Here’s how you can check PSN status:

1. Go to the PlayStation Network Service Status page.
2. Check the service status and if there’s any issue all you have to do is wait

And if the servers are working fine then try checking your internet connection that your PS4 is connected to the Wifi or try using a wired connection

Solution 3: Check the Ribbon Connector to Avoid SU-42118-6

Make sure that you don’t have a damaged, broken, or loose ribbon connection.

If the ribbon connection between your console and the Blu-ray drive is broken or not connected properly then it might lead to SU-42118-6 PS4 fat.

So, make sure you fix it yourself, and if not then send your PS4 to the nearest repair center where they will replace the damaged ribbon with a new one.

Solution 4: Check Your HDMI Cables and HDMI Ports

Change your HDMI cables because the PS4 system software update error SU-42118-6 can be due to a hardware issue besides the PS4 software.

Make sure you use 2.1 HDMI cables or sometimes labeled as High Speed

Let’s check if your PS4 cables are faulty and if they are the cause of the SU-42118-6

1. Unplug your HDMI cables from the back of your both TV and PS4.
2. If you are thinking of buying a new one, first try switching the ends of HDMI cables.
3. Plugin the HDMI cable of your PS4 into your TV and vice versa.

And if this didn’t work, unplug your TV’s power cable from the switch for 1 minute and then plug it back in.

Also, check if your cable is worn out or broken at some point then buy a new one.

Also Read: How to Deactivate PS4 without Waiting 6 Months?

Solution 5: SU-42118-6 PS4 fat? Rebuild PS4 Database

PS4 rebuild database organizes your hard drive to make it easier and quicker for the system to access your files.

This can help in faster data loading, and boost the frame rates which in return will help you fix error

1. Turn off the PS4 completely by pressing and holding the power button on the front of the console until it beeps and turns off.
   
2. Press and hold the power button again until you hear a second beep, about seven seconds later. This will start the console in Safe Mode.
3. Connect your DualShock 4 controller to the PS4 using a USB cable and press the PS button on the controller
   
4. Use the controller to select the 5th option Rebuild Database and press the X button to confirm.
   
5. Wait for the process to complete. This may take some time, depending on the size of your hard drive and the amount of data on it.
6. Once the process is complete, the PS4 will restart and you can use it as normal

Solution 6: Check the Hard Drive

If your hard drive is corrupted or damaged then this can lead to Error SU-42118-6. Make sure your hard drive is connected properly and there are no loose cables or wires.

And if there are then try replacing your ps4 hard drive without losing data

Solution 7: Updating Console through Safe Mode

Best Solution for PS4 SU-42118-6

Before starting this make sure you turn off your PS4 completely(not in sleep mode):

1. Go to the PlayStation official website and download the latest firmware available and store it in a USB drive( you can skip this step if your console has an internet connection through an ethernet cable)
2. Turn off the PS4 completely by pressing and holding the power button on the front of the console until it beeps and turns off.
   
3. Press and hold the power button again until you hear a second beep, about seven seconds later. This will start the console in Safe Mode.
4. Connect your DualShock 4 controller to the PS4 using a USB cable and press the PS button on the controller
   
5. From the menu, select the third option Update System Software and press the X button
   
6. Next, if you are using an Ethernet cable, select Update Using Internet
   
7. If you are not using an Ethernet cable for Internet connection, insert the USB device that you store the downloaded firmware file and choose Update from USB Storage Device
   
8. After the process is finished restart your PS4 and check if PS4 won’t update error SU-42118-6 is fixed

Solution 8: Restore PS4 To Default Settings

Restore PS4 To Default Settings will help get your PS4 working.

Note: Restoring default settings won’t delete content on console storage such as games, apps, screenshots, video clips, and saved data.

Just follow the steps below to restore PS4:

1. Please turn off the PS4 completely by pressing and holding the power button on the front of the console until it beeps and turns off.
   
2. Press and hold the power button again until you hear a second beep, about seven seconds later. This will start the console in Safe Mode.
3. Connect your DualShock 4 controller to the PS4 using a USB cable and press the PS button on the controller
   
4. From the menu, select the third option Update System Software and press the X button
5. Scroll down in the menu and select, Restore Default Settings
   
6. After PS4 is restored to default settings it will restart automatically.

And if you are still facing SU-42118-6 on your PS4 fat then continue to the next fix

Solution 9: Contact PS4 Support

If none of the above solutions work for you then there might be a chance that your PS4 has issues.

You can visit the PlayStation Official Website to get it repaired and choose the relevant issue which in your case would be according to system software update PS4 error SU-42118-6

Make sure you tell all the solutions you have applied to your console and let them know the issue you are facing. This will help the support agent to identify the main reason for this error. They should reply to you ideally within 24 hours and if you don’t get any reply within 2-3 days, then you might need to make another support ticket.

If still, you have a query feel free to share your experiences and question in the comments section below

And if you got any questions just let us know in the comment section.

FAQs

PS4 SU-42118-6 is a random update error that occurs at the time of a software update. It stuck the PS4 at the restart loop thereby restricting the PS4 to update to the latest version. The error flashes with a PS4 black screen thereby reflecting a short message referring to “An error has occurred. (SU-42118-6)”.  Moreover, it happens randomly and rarely when your PS4 fails to detect the Blu-ray drive. However, this indicates that there is some issue with the main unit and therefore stopping the software update from installing.

The error is quite frustrating and serious at the same time. Therefore, demand for an instant resolution. So, our experts have made our research and come up with this article that covers some effective solutions that will get you out of this annoying error in no time.

But for a better choice of solution, you must know the error causes first. So, below are some major culprits that cause this error to occur on PS4.

What Causes “PS4 Error SU-42118-6”?

• Hardware malfunction- Firstly, if there is any hardware issue or somehow your hardware got corrupted or malfunctioned then you may encounter this problem. Therefore, try dealing with the situation by replacing the hardware or repairing it.
• Software issue- Sometimes a software issue or glitch might trigger such an error on PS4. So, on finding the software to be the culprit of the error, you need to restart your PS4. Restarting most probably fixes the issue by giving it a fresh start.
• Broken Ribbon connector- Broken ribbon connector is one of the major causes behind this error on PS4. If the ribbon is broken, damaged or not connected properly then the console fails to detect the Blu-ray drive. Hereby, make sure that your BD-ROM ribbon should be tightly attached or must be in good condition.
• Outdated system software- If the software you are operating on is not updated for a long time then you may face SU-42118-6 error on PS4. Therefore, it is advised to update your system software timely to avoid facing such error problems.
• Corrupted or damaged hard drive- Also a corrupted or damaged hard drive can be the reason behind such error problems. So, if found such is the case behind the error, deal with the problem either by repairing the problematic hardware or replacing it with a new set.

So, these are some reasons that trigger this error on PS4. Now as you are aware of the causes, you can easily be able to tackle the error in no time with the most effective solutions listed below that work for several affected users.

1. Restart Your PS4

As it has already been mentioned above a software glitch can be the reason for such error occurrence on your PS4. Hereby, you can restart your PS4 to get rid of the error. The restart will give your PS4 a fresh boot thereby solving minor issues on the software. So, to restart your PS4, follow the guides below instructions:

1. Firstly, turn off PS4 by long-pressing the Power button until you hear the beep sound.
2. Then, it will start booting in Safe mode.
3. Next, connect the DUALSHOCK 4 using a USB cable & pair it by tapping the PS key on the controller.
4. Click Restart PS4 and tap the X key to start the reboot in Safe Mode.

2. Check the Ribbon Connection

Another reason causing this error occurrence is damaged, broken or loose ribbon connection. If the ribbon that connects the Blu-ray drive and your console is broken or not connected properly then it might cause this error to arise on your PS4. Therefore, you can simply fix the error issue by replacing the damaged ribbon with a new one.

Or if found disconnected or not properly connected, try connecting it properly and tightly to avoid getting such errors.

3. Verify the Connected HDMI Cables

Sometimes, connected HDMI cables can also trouble you with this error. So even after following the above fixes, the error problem won’t disappear then it may be because of a damaged or broken HDMI cable. So, checking HDMI cables is worth giving a chance. So, have a quick overlook at your HDMI cables and perform the below instructions:

1. Disconnect the HDMI cables both from PS4 & TV.
2. Next, wait for 5 at least minutes and then reattach the cables back to PS4 & TV.
3. Lastly, boot your gaming console in by clicking the Restart PS4 option.

4. Perform Power Cycle on Your PS4

If your ribbon is connected properly and is in a good condition then you can go for another solution that is power cycling your PS4. At the time of the power cycle, make sure that all your power should be drained. So for this, follow the below-guided steps:

1. Long press the PS4 Power button until it shuts down completely.
2. Disconnect the power cable from the socket & console.
3. Next, drain all the remaining power by pressing or tapping the Power button a few times. Doing this will clear out the accumulated cache data.
4. Now, wait for 5 minutes at least and reconnect everything back and then try running PS4 

5. Restore Your PS4 Default Settings

Another method you can try to resolve PS4 SU-42118-6 is by restoring your PS4 default settings. This worked for several users as this set PS4 to its default state and remove all the modifications that might be conflicting with PS4 latest software update and causing the error. For this, you need to follow the guidelines below as mentioned:

1. At first, turn off the PS4 console.
2. Next, press the Power button until the console beeps twice.
3. Connect your controller using a USB cable via safe mode.
4. Pair your PS4 with the console by pressing the PlayStation button.
5. Choose the option Restore Default Settings option.
6. At last, tap the Yes and the X button together, and the default settings of your console will be restored back.

6. Replace the Hard Drive

The corrupted or damaged hard drive is one of the reasons triggering such an error on your PS4. So if none of the fixes above solves your error problem then check for any issues on a hard drive. Make sure your hard drive is connected properly and there are no such loose cables or wires.

However, if found faulty, try repairing the hard drive or replacing it with a new one to get rid of the error issue.

7. Update Your System Software

At most times, such error occurs due to outdated system software.  Hereby, it is always suggested to have fully updated system software. For this, you need to connect PS4 to the internet and check if there is any update available for system software. To check for system software updates, follow the instructions below:

1. Visit PS4 Settings.
2. Then, choose the option System.
3. Now, click on the Software Update option.
4. And wait until the software gets downloaded and installed.

8. Initialize the PS4 system in Safe Mode

If none of the above-listed fixes works for you then here it is suggested to initialise the PS4 console’s entire system settings. This is just like the factory resetting the console and initialising the entire system settings to their default state. To do so you need an external USB drive and have enough space for storing the PS4 data and also formatted to FAT.

Now follow the steps to back up the PS4 and then initialize PS4 to Safe mode.

1. Attach the USB drive to your PS4 console.
2. Go to PS4 Settings and select System.
3. Next, click on Backup and Restore and then click on Back Up PS4 options.
4. Then, choose the data to keep backup and click Next
5. Provide a name to the backup folder and select the option Back Up
6. Next, on the controller, press the X button and your backup will initialise.
7. Once your backup is completed, disconnect the USB drive from the PS4
8. Then, go to PS4 Settings and choose Initialization.
9. Select the option Initialize PS4 and choose Full initialization
10. Lastly, follow the onscreen guide to finish the process.

Now check if the PS4 error SU-42118-6 is fixed or not.

9. Connect with PS4 Support Centre

If none of the above-listed fixes works for you and still unable to install the PS4 update, then here it is suggested to contact the customer support centre of PS4.

There are chances that the problem might be related to the console and the PS4 support will surely help you to fix the problem. So, describe the error properly and create a ticket and wait for their response.

Well, the error is rare yet serious. However, this blog will help you to get past the SU-42118-6 error in PS4 in no time with mentioned effective fixes. I hope the blog comes out to be helpful thereby letting you fix this error issue with the least effort.