The smart Tv app store lets you download and install third-party applications on your television. Sometimes if you try to attempt to download the apps on your smart tv. There is an error that occurred called error code 118.
In addition, the Samsung Tv error code 118 happens when the smart hub is unable to establish the connection between the Samsung server.
This issue is related to the network problems since there is an internet connection prevented. When you try to update the app on your smart tv but there is an issue with the smart hub.
There is a chance of getting error code 118 on your smart tv. This error usually occurs while downloading an app like YouTube TV, Vudu, Facebook Tv, etc.
The major cause of this error is the smart hub’s inability to connect to the Samsung server. Despite there are many errors causing Samsung Tv error code 188, we have two methods to fix it.
If your Samsung smart tv is showing an error code 118 messages, the downloading process is interrupted. However, the error prevents the app from being updated to the newest version. Therefore, there are more chances of getting other errors.
Also read: Samsung Tv Error Code 012 Fixed
When apps are not updated in time. Samsung server enables to download of the app over the internet via its app store. However, if the smart hub is unable to connect to the server occurs the problem.
There are various major causes for error 118 on your Samsung smart tv. In addition, we have listed some of the core reasons for Samsung Tv error code 118:
- Slow internet connection
- DNS issue
- Smart hub corrupts files or configurations, etc.
Troubleshoot for Samsung TV Error Code 118
These are the possible reasons for the smart hub’s inability to connect to the Samsung server. However, Smart tv’s issue can be fixed despite corrupted data or issues with configuration. Here are some of the measures to troubleshoot Samsung Tv error code 118:
Method 1: Power Cycling
Power cycling is the process of surging the power from the source to the device. To fix the issue you have to complete the power cycle of the device which is used or connected to the Tv and smart hub. Simply, you have to turn off the power from the device.
For instance, power cycle the Television, smart hub, and router. After the devices are turned off, disconnect the power supply cable. Wait for at least 15 minutes.
Again, reconnect the power supply cables to their destination and then turn on the device. Once it is down, try downloading apps.
Method 2: Reset Smart Hub
If you encounter an error but your internet connection is working on your smart tv. It means there is an issue with the smart hub. Therefore, the smart hub causes problems when its data is corrupted.
In such a case, you have to reset the smart hub to resolve the problems. Follow the instructions in order to reset the smart hub to fix the issues:
1. On the tv remote, press the Home button to open the launcher menu.
2. Go to Settings and then select Support.
3. Select Self Diagnosis and then Reset Smart Hub.
4. Follow on-screen instructions.
Once the smart hub reset is completed, reboot your smart hub and tv. Now, go to the app store and highlight the application to download on your smart tv. If you sign in to your Samsung account on the smart hub.
The previously installed application will start downloading. However, resetting deletes everything but linked accounts and applications that can be restored from the Samsung account.
Method 3: Set Up DNS
When the network configuration is incorrect on your smart tv. The smart hub is unable to connect to the server. In order to provide a stable connection to the Smart hub, we have to set up DNS.
For instance, DNS improves network stability and increases speed. Follow the instructions to change the DNS setting on Samsung Tv:
- Go to Settings and then select Network.
- Select Network Status and then IP settings.
- Choose Enter manually and then enter 8.8.8.8
Method 4: Switch the Network Connection
After resetting the smart hub on your Samsung smart tv, if you encounter the error 118 again. Therefore, there is an issue with the connection. To resolve the network connectivity on your smart tv, change the connection medium or switch to another network.
You can use a mobile hotspot to test the smart hub establishing the connection to the server. On your smartphone, turn the mobile hotspot and then enable the mobile data.
Now, grab your TV’s remote and then connect to the mobile hotspot. After that, go to the app store and then download the app. To connect the server, the connection should be stronger enough.
If your tv is connected to the wifi but cannot download the application, switch to ethernet. Therefore, this method works if your smart tv is far from the router.
Method 5: Reset Network
Unfortunately, none of the methods worked to solve the error. It means it’s time to reset the network. In addition, to delete all the issues on the network configuration. To do that,
- From the Settings, go to Network.
- Select Reset Network.
Afterward, you have to connect to the wifi network. Select your wifi network and then enter your password. Now, go to the apps store and then try downloading apps.
Final Thoughts
Samsung Tv error code 118 can be fixed by resetting the smart hub. This error blocks apps from downloading from the app store. If your internet connection is causing the issue, switch to another network.
However, this error is caused due to internet connection failure. Once you solve the internet connection issue on your smart tv, the error will no longer occur and the app can be downloaded smoothly.
Also read: Samsung Tv won’t Connect to WiFi Fixed
FAQ on Samsung Tv error code 118
Why is my Samsung Smart TV not connecting to the Internet?
Ans: The network may get busy sometimes. Samsung smart tv cannot connect to the internet when the internet is blocked by the ISP. Sometimes, the tv is unable to connect to the internet due to outdated firmware.
What is error 118?
Ans: Samsung smart tv error 118 means the app cannot be downloaded from the app store because smart hub’s inability to connect to the Samsung server.
| Код ошибки | 118 |
| Телевизионный бренд | Смарт ТВ Самсунг |
| Причина | Smart Hub не может связаться с сервером Samsung |
| Решение | Сбросить смарт-хаб |
На вашем Samsung Smart TV код ошибки 118 возникает, когда Smart Hub не может установить соединение с сервером Samsung. Код ошибки 118 возникает при попытке загрузить приложения на телевизор Samsung из Smart Hub. Чтобы решить эту проблему, выполните некоторые методы устранения неполадок, чтобы устранить ошибку.
Ошибка смарт-концентратора: если Smart Hub не работает должным образом, на вашем телевизоре Samsung появится код ошибки 118.
Интернет-соединение: Основная причина появления кода ошибки — нестабильное интернет-соединение. Обязательно подключите телевизор Samsung к WiFi со стабильным интернетом.
Приложение YouTube и Spectrum: в большинстве случаев вы получите код ошибки 118 при установке приложения Spectrum или YouTube на телевизор Samsung. Если вы столкнулись с этим кодом ошибки, вам необходимо обновить телевизор, чтобы устранить проблему.
Попробуйте следующие исправления, чтобы устранить код ошибки 118 на телевизоре Samsung.
Сбросить смарт-хаб
Если вы не можете установить приложение на телевизор Samsung, перезагрузите Smart Hub, чтобы устранить проблему.
[1] Возьмите пульт Samsung и нажмите кнопку Дом кнопка.
[2] Перейдите к Настройки и выберите Поддерживать.
[3] выберите Самодиагностика >> Уход за устройством.
[4] Теперь выберите Сбросить смарт-хаб.
[5] Введите необходимое ПРИКОЛОТЬ на экране вашего телевизора.
[6] Теперь откройте Smart Hub и установите приложение. Он будет установлен на вашем телевизоре. Если нет, перейдите к следующему исправлению.
Перезагрузите телевизор Самсунг.
[1] нажмите Сила на пульте дистанционного управления, пока телевизор не выключится.
[2] Отключите телевизор от сетевой розетки и снова подключите его через несколько секунд.
[3] Затем включите телевизор и проверьте, появляется ли по-прежнему код ошибки.
[4] Если это не исправлено, вам необходимо изменить настройки DNS на телевизоре Samsung.
Настроить DNS
Если конфигурация сети на вашем телевизоре Samsung неверна, Smart Hub не может подключиться к серверу. Чтобы обеспечить стабильное соединение, настройте параметры DNS вручную.
[1] Открыть Настройки меню.
[2] Выбирать Сеть и выбрать Статус сети.
[3] Нажмите настройки IP вариант.
[4] Прокрутите вниз и выберите Настройка DNS к Введите вручную и ввод 8.8.8.8.
[5] Теперь откройте Smart Hub и установите приложение. Если вы не можете установить приложение, сбросьте настройки сети.
Сбросить настройки сети
[1] нажмите Дом кнопку на пульте дистанционного управления.
[2] Перейдите к Настройки меню.
[3] Выберите Сеть вариант.
[4] Теперь нажмите Сбросить сеть.
[5] После сброса сети подключите телевизор к сети WiFi и проверьте, устранен ли код ошибки.
[6] Если проблема не устранена, обновите телевизор Samsung.
Обновите прошивку телевизора Самсунг
Если вы используете устаревшую версию Samsung Smart TV, могут возникнуть некоторые ошибки. Итак, обновите прошивку до последней версии, чтобы решить проблему на вашем телевизоре.
[1] Запустите смарт-телевизор Samsung и нажмите кнопку Дом кнопка.
[2] Открыть Настройки меню и навигация Поддерживать.
[3] Выберите Обновление программного обеспечения вариант.
[4] Если вы обнаружите какое-либо обновление для вашей прошивки, нажмите Обновить сейчас.
[5] С новым обновлением на телевизорах Samsung код ошибки будет устранен.
Удалить неиспользуемые приложения
Код ошибки также может появиться, если на вашем устройстве недостаточно места. Итак, чтобы освободить место, вам нужно удалить ненужные приложения на вашем Samsung Smart TV.
[1] Нажмите на Дом кнопку на пульте дистанционного управления.
[2] Навигация по Программы раздел.
[3] Открыть Настройки меню.
[4] Выберите приложение, которое хотите удалить.
[5] Выбирать Удалить чтобы удалить приложение с телевизора Samsung.
[6] Если Удалить опция выделена серым цветом, это означает, что это приложение по умолчанию, которое вы не можете удалить.
[7] Если у вас все еще есть код ошибки, перезагрузите телевизор.
Сброс настроек к заводским настройкам телевизора Samsung
Наконец, попробуйте восстановить заводские настройки Samsung Smart TV, чтобы устранить код ошибки 118.
[1] нажмите Дом кнопку на пульте дистанционного управления.
[2] Перейдите к Настройки и нажмите Поддерживать.
[3] Теперь выберите Самодиагностика вариант.
[4] Прокрутите вниз и нажмите Перезагрузить.
[5] Теперь введите PIN-код и нажмите Да подтвердить.
[6] После сброса откройте Smart Hub и проверьте, устранен ли код ошибки или нет.
Обновление приложения
Если код ошибки появляется при установке приложения на телевизор Samsung, необходимо дождаться запуска новой версии приложения в Smart Hub. Этот код ошибки не имеет ничего общего с вашим телевизором. Это связано с проблемами с серверной частью приложения. Обратитесь в службу поддержки клиентов соответствующего приложения для получения подробной информации о следующем обновлении.
Часто задаваемые вопросы
1. Почему я не могу загрузить HBO Max на свой телевизор Samsung?
Чтобы использовать HBO Max на телевизоре Samsung, купите модель 2016 года выпуска или новее и перейдите в Smart Hub, чтобы получить приложение.
You found a new app and you would like to try it on your Samsung TV.
You already know the drill… Turn on the tv… Go to the Smart Hub…. Search for the app, and install it.
The only thing: it’s not installing.
Instead, you stare at the screen and see:
“Error:
Unable to install. Please try again later. (118)”
Does this seem familiar?
If so, continue reading to find out:
- 9 easy ways to fix it.
- The reason why you get error 118.
- Whether using a mobile hotspot with your TV can help you not get this error.
- And lots more…
Why does my Samsung TV display error 118?
You’ll see Error 118 on your screen because the Smart Hub can’t make a connection with the Samsung Server. This means the TV can’t download and install the app. Most likely it has something to do with your internet connection. But it can also be due to outdated firmware or a storage issue.
#1: Restart or cold boot the TV
Let’s start real easy and restart the TV by turning it off and then back on.
Still no good?
Let’s try a cold boot. It goes like this:
- Turn on the TV.
- Hold the power button from your Samsung remote until the TV turns off and on again.
If you don’t have a Samsung remote, then there is another way:
- Turn the TV on.
- Unplug the power.
- Wait 30 sec.
- Put the power back.
After the screen is back on, it should be fine.
#2: Restart the router
Before you restart the WiFi…
Step 1: Check if you have a stable WiFi connection.
To do that, open different apps on the TV.
If you see the apps loading slowly, it could be that the connection is weak.
Note: also open apps on your smartphone to double-check the wifi connection.
An easy way to measure your internet speed is via Speedtest.
It shows you if you have a stable and steady internet connection.
Weak connection confirmed?
Then…
Step 2: Try to move the TV closer to the WiFi and see if it gets better.
Another fix that could help is to simply…
Step 3: Reset the WiFI router to create a fresh new connection.
Unplug the power for 30 seconds from the router.
Plug it back in and check again.
Additionally, you can also reset the network from the TV.
Take these steps:
- Press the Home button
from the Samsung remote. - Then select Settings
. - Select Network.
- Choose Reset Network.
from the Samsung remote.
.Done.
After that, you have to reconnect your TV with the Wifi again.
Still no luck?
Then…
Step 4: Check if there is a WiFi connection at all.
Again, double-check with your smartphone.
Let’s say you have internet but the Wifi connection is no good, then use an ethernet cable.
This will create a direct connection with the router.
Check if your TV has an internet access port and connect the TV with the router via the ethernet cable.
This could do the trick.
#3: Disconnect other devices from your WiFi
Another way to deal with error 118 is to disconnect all the devices that are using the same WiFi and try it then again.
“Why? I never had an issue with other devices. This doesn’t make much sense.”
Let me explain.
If there are a lot of devices using the same WiFi, the network can be overcrowded.
The WiFi will then give priority to other devices instead of your TV.
To determine if this is the case try these steps:
- Disconnect all the devices which are using the WiFi.
- Reset the WiFi by unplugging it from the power socket for 30 seconds
- Plug it back in.
- Turn the TV on and try again to install the app
See if you notice a difference
If so, remove some unnecessary devices that can cause this overcrowding situation on the WiFi.
If it’s a real bugger, then you can buy a better WiFi router or upgrade your internet plan.
#4: Mobile Hotspot
This step will let you bypass your WiFi router.
So, if you have no internet connection at all then try it via a mobile hotspot from your phone.
By activating a mobile hotspot on your phone you actually create an extra internet access point.
Keep in mind your mobile data bundle to avoid extra costs when using more data than usual.
Here are the steps to create a mobile hotspot for Android:
- Go to Settings.
- Select Portable Hotspot.
Now, you can set up your hotspot.
Note: write down the password from your mobile hotspot to use it later for the TV.
And here’s how to do it on an iPhone by Apple:
- Go to Settings.
- Select Personal Hotspot.
Enable ‘Allow others to join’ and that’s it.
When the hotspot is active, place it close to the smart TV and connect your smart TV with the hotspot.
It’s the same as when you connect your Wifi with the smart TV.
Just this time you select your phone as the network.
#5: Reset the Smart Hub
If you still have no luck you can try to reset the Smart Hub.
Note: Before you’ll do this, keep in mind that after the reset the Smart Hub will be back to the factory settings.
This means it will delete all the installed apps and you’ll need to log in again on your accounts.
So, here are the steps:
- Press the Home button from the Samsung remote.
- Then select Settings.
- Go to Support.
- Select Self Diagnosis.
- Select Device Care.
- Choose Self Diagnosis.
- Select Reset Smart Hub.
- Type in the PIN from the TV.
The default pin is 0000…
And you’re done!
#6: Update software on your Samsung Smart TV
Keeping your TV up to date can’t do you wrong.
In these updates, they programmed a lot of fixes for bugs which makes your TV run a lot smoother.
‘I’m not really sure if I updated my TV in the last couple of years.’
No worries, here’s where we’re gonna explain how to quickly check updates on your TV. And if necessary install the latest updates.
Here are the steps to update the TV via WiFi:
- Press the Home button from the Samsung remote.
- Then select Settings.
- Go to Support.
- Select Software Update.
- Then choose Update Now.
If there is an update, then let the TV do its thing and finish it till the end.
Please do not turn off the TV during the update.
The TV will reset itself when the update is installed.
If you want to learn more on how to update your Samsung TV, check out this video:
#7: Check compatibility of the TV
Via the Samsung App Store, you can check if your TV is compatible with the app.
When you find the right app, go to compatible devices.
It’s in the upper right corner of the website.
If you click on it, you will find the list of all the compatible TVs.
Check it out and see if your TV is within the list.
#8: Uninstall unused apps
It’s possible that you can’t install the app because your storage space is full.
Then it’s time to free up some space by deleting some unused or unnecessary apps.
These are the steps you can take to remove an app from your Samsung TV:
- Press the Home button.
- Go to the App section.
- Go to Settings.
- Choose an app you want to Delete.
- Select Delete.
Note: if Delete is grayed out, it means that that app was installed by default.
These apps you can’t remove.
#9: Factory settings TV
This is the last resort.
Resetting your TV to factory settings will let you start with a clean sheet.
Warning: keep in mind that with a factory reset all your user data will be erased.
So, only use this as a last resort.
Here are the steps to do a factory reset:
- Go to Settings.
- Select General.
- Select Reset.
- Put in your PIN.
- Select OK.
The PIN by default is 0000.
The smart Tv app store lets you download and install third-party applications on your television. Sometimes if you try to attempt to download the apps on your smart tv. There is an error that occurred called error code 118.
In addition, the Samsung Tv error code 118 happens when the smart hub is unable to establish the connection between the Samsung server.
This issue is related to the network problems since there is an internet connection prevented. When you try to update the app on your smart tv but there is an issue with the smart hub.
There is a chance of getting error code 118 on your smart tv. This error usually occurs while downloading an app like YouTube TV, Vudu, Facebook Tv, etc.
The major cause of this error is the smart hub’s inability to connect to the Samsung server. Despite there are many errors causing Samsung Tv error code 188, we have two methods to fix it.
If your Samsung smart tv is showing an error code 118 messages, the downloading process is interrupted. However, the error prevents the app from being updated to the newest version. Therefore, there are more chances of getting other errors.
Also read: Samsung Tv Error Code 012 Fixed
When apps are not updated in time. Samsung server enables to download of the app over the internet via its app store. However, if the smart hub is unable to connect to the server occurs the problem.
There are various major causes for error 118 on your Samsung smart tv. In addition, we have listed some of the core reasons for Samsung Tv error code 118:
- Slow internet connection
- DNS issue
- Smart hub corrupts files or configurations, etc.
Troubleshoot for Samsung TV Error Code 118
These are the possible reasons for the smart hub’s inability to connect to the Samsung server. However, Smart tv’s issue can be fixed despite corrupted data or issues with configuration. Here are some of the measures to troubleshoot Samsung Tv error code 118:
Method 1: Power Cycling
Power cycling is the process of surging the power from the source to the device. To fix the issue you have to complete the power cycle of the device which is used or connected to the Tv and smart hub. Simply, you have to turn off the power from the device.
For instance, power cycle the Television, smart hub, and router. After the devices are turned off, disconnect the power supply cable. Wait for at least 15 minutes.
Again, reconnect the power supply cables to their destination and then turn on the device. Once it is down, try downloading apps.
Method 2: Reset Smart Hub
If you encounter an error but your internet connection is working on your smart tv. It means there is an issue with the smart hub. Therefore, the smart hub causes problems when its data is corrupted.
In such a case, you have to reset the smart hub to resolve the problems. Follow the instructions in order to reset the smart hub to fix the issues:
1. On the tv remote, press the Home button to open the launcher menu.
2. Go to Settings and then select Support.
3. Select Self Diagnosis and then Reset Smart Hub.
4. Follow on-screen instructions.
Once the smart hub reset is completed, reboot your smart hub and tv. Now, go to the app store and highlight the application to download on your smart tv. If you sign in to your Samsung account on the smart hub.
The previously installed application will start downloading. However, resetting deletes everything but linked accounts and applications that can be restored from the Samsung account.
Method 3: Set Up DNS
When the network configuration is incorrect on your smart tv. The smart hub is unable to connect to the server. In order to provide a stable connection to the Smart hub, we have to set up DNS.
For instance, DNS improves network stability and increases speed. Follow the instructions to change the DNS setting on Samsung Tv:
- Go to Settings and then select Network.
- Select Network Status and then IP settings.
- Choose Enter manually and then enter 8.8.8.8
Method 4: Switch the Network Connection
After resetting the smart hub on your Samsung smart tv, if you encounter the error 118 again. Therefore, there is an issue with the connection. To resolve the network connectivity on your smart tv, change the connection medium or switch to another network.
You can use a mobile hotspot to test the smart hub establishing the connection to the server. On your smartphone, turn the mobile hotspot and then enable the mobile data.
Now, grab your TV’s remote and then connect to the mobile hotspot. After that, go to the app store and then download the app. To connect the server, the connection should be stronger enough.
If your tv is connected to the wifi but cannot download the application, switch to ethernet. Therefore, this method works if your smart tv is far from the router.
Method 5: Reset Network
Unfortunately, none of the methods worked to solve the error. It means it’s time to reset the network. In addition, to delete all the issues on the network configuration. To do that,
- From the Settings, go to Network.
- Select Reset Network.
Afterward, you have to connect to the wifi network. Select your wifi network and then enter your password. Now, go to the apps store and then try downloading apps.
Final Thoughts
Samsung Tv error code 118 can be fixed by resetting the smart hub. This error blocks apps from downloading from the app store. If your internet connection is causing the issue, switch to another network.
However, this error is caused due to internet connection failure. Once you solve the internet connection issue on your smart tv, the error will no longer occur and the app can be downloaded smoothly.
Also read: Samsung Tv won’t Connect to WiFi Fixed
FAQ on Samsung Tv error code 118
Why is my Samsung Smart TV not connecting to the Internet?
Ans: The network may get busy sometimes. Samsung smart tv cannot connect to the internet when the internet is blocked by the ISP. Sometimes, the tv is unable to connect to the internet due to outdated firmware.
What is error 118?
Ans: Samsung smart tv error 118 means the app cannot be downloaded from the app store because smart hub’s inability to connect to the Samsung server.
You found a new app and you would like to try it on your Samsung TV.
You already know the drill… Turn on the tv… Go to the Smart Hub…. Search for the app, and install it.
The only thing: it’s not installing.
Instead, you stare at the screen and see:
“Error:
Unable to install. Please try again later. (118)”
Does this seem familiar?
If so, continue reading to find out:
- 9 easy ways to fix it.
- The reason why you get error 118.
- Whether using a mobile hotspot with your TV can help you not get this error.
- And lots more…
Contents
- Why does my Samsung TV display error 118?
- Samsung TV error 118: 9 ways to fix it
- #1: Restart or cold boot the TV
- #2: Restart the router
- #3: Disconnect other devices from your WiFi
- #4: Mobile Hotspot
- #5: Reset the Smart Hub
- #6: Update software on your Samsung Smart TV
- #7: Check compatibility of the TV
- #8: Uninstall unused apps
- #9: Factory settings TV
Why does my Samsung TV display error 118?
You’ll see Error 118 on your screen because the Smart Hub can’t make a connection with the Samsung Server. This means the TV can’t download and install the app. Most likely it has something to do with your internet connection. But it can also be due to outdated firmware or a storage issue.
#1: Restart or cold boot the TV
Let’s start real easy and restart the TV by turning it off and then back on.
Still no good?
Let’s try a cold boot. It goes like this:
- Turn on the TV.
- Hold the power button from your Samsung remote until the TV turns off and on again.
If you don’t have a Samsung remote, then there is another way:
- Turn the TV on.
- Unplug the power.
- Wait 30 sec.
- Put the power back.
After the screen is back on, it should be fine.
#2: Restart the router
Before you restart the WiFi…
Step 1: Check if you have a stable WiFi connection.
To do that, open different apps on the TV.
If you see the apps loading slowly, it could be that the connection is weak.
Note: also open apps on your smartphone to double-check the wifi connection.
An easy way to measure your internet speed is via Speedtest.
It shows you if you have a stable and steady internet connection.
Weak connection confirmed?
Then…
Step 2: Try to move the TV closer to the WiFi and see if it gets better.
Another fix that could help is to simply…
Step 3: Reset the WiFI router to create a fresh new connection.
Unplug the power for 30 seconds from the router.
Plug it back in and check again.
Additionally, you can also reset the network from the TV.
Take these steps:
- Press the Home button from the Samsung remote.
- Then select Settings .
- Select Network.
- Choose Reset Network.
Done.
After that, you have to reconnect your TV with the Wifi again.
Still no luck?
Then…
Step 4: Check if there is a WiFi connection at all.
Again, double-check with your smartphone.
Let’s say you have internet but the Wifi connection is no good, then use an ethernet cable.
This will create a direct connection with the router.
Check if your TV has an internet access port and connect the TV with the router via the ethernet cable.
This could do the trick.
#3: Disconnect other devices from your WiFi
Another way to deal with error 118 is to disconnect all the devices that are using the same WiFi and try it then again.
“Why? I never had an issue with other devices. This doesn’t make much sense.”
Let me explain.
If there are a lot of devices using the same WiFi, the network can be overcrowded.
The WiFi will then give priority to other devices instead of your TV.
To determine if this is the case try these steps:
- Disconnect all the devices which are using the WiFi.
- Reset the WiFi by unplugging it from the power socket for 30 seconds
- Plug it back in.
- Turn the TV on and try again to install the app
See if you notice a difference
If so, remove some unnecessary devices that can cause this overcrowding situation on the WiFi.
If it’s a real bugger, then you can buy a better WiFi router or upgrade your internet plan.
#4: Mobile Hotspot
This step will let you bypass your WiFi router.
So, if you have no internet connection at all then try it via a mobile hotspot from your phone.
By activating a mobile hotspot on your phone you actually create an extra internet access point.
Keep in mind your mobile data bundle to avoid extra costs when using more data than usual.
Here are the steps to create a mobile hotspot for Android:
- Go to Settings.
- Select Portable Hotspot.
Now, you can set up your hotspot.
Note: write down the password from your mobile hotspot to use it later for the TV.
And here’s how to do it on an iPhone by Apple:
- Go to Settings.
- Select Personal Hotspot.
Enable ‘Allow others to join’ and that’s it.
When the hotspot is active, place it close to the smart TV and connect your smart TV with the hotspot.
It’s the same as when you connect your Wifi with the smart TV.
Just this time you select your phone as the network.
#5: Reset the Smart Hub
If you still have no luck you can try to reset the Smart Hub.
Note: Before you’ll do this, keep in mind that after the reset the Smart Hub will be back to the factory settings.
This means it will delete all the installed apps and you’ll need to log in again on your accounts.
So, here are the steps:
- Press the Home button from the Samsung remote.
- Then select Settings.
- Go to Support.
- Select Self Diagnosis.
- Select Device Care.
- Choose Self Diagnosis.
- Select Reset Smart Hub.
- Type in the PIN from the TV.
The default pin is 0000…
And you’re done!
#6: Update software on your Samsung Smart TV
Keeping your TV up to date can’t do you wrong.
In these updates, they programmed a lot of fixes for bugs which makes your TV run a lot smoother.
‘I’m not really sure if I updated my TV in the last couple of years.’
No worries, here’s where we’re gonna explain how to quickly check updates on your TV. And if necessary install the latest updates.
Here are the steps to update the TV via WiFi:
- Press the Home button from the Samsung remote.
- Then select Settings.
- Go to Support.
- Select Software Update.
- Then choose Update Now.
If there is an update, then let the TV do its thing and finish it till the end.
Please do not turn off the TV during the update.
The TV will reset itself when the update is installed.
If you want to learn more on how to update your Samsung TV, check out this video:
#7: Check compatibility of the TV
Via the Samsung App Store, you can check if your TV is compatible with the app.
When you find the right app, go to compatible devices.
It’s in the upper right corner of the website.
If you click on it, you will find the list of all the compatible TVs.
Check it out and see if your TV is within the list.
#8: Uninstall unused apps
It’s possible that you can’t install the app because your storage space is full.
Then it’s time to free up some space by deleting some unused or unnecessary apps.
These are the steps you can take to remove an app from your Samsung TV:
- Press the Home button.
- Go to the App section.
- Go to Settings.
- Choose an app you want to Delete.
- Select Delete.
Note: if Delete is grayed out, it means that that app was installed by default.
These apps you can’t remove.
#9: Factory settings TV
This is the last resort.
Resetting your TV to factory settings will let you start with a clean sheet.
Warning: keep in mind that with a factory reset all your user data will be erased.
So, only use this as a last resort.
Here are the steps to do a factory reset:
- Go to Settings.
- Select General.
- Select Reset.
- Put in your PIN.
- Select OK.
The PIN by default is 0000.
Если на телевизоре Samsung не открывается одно приложение, либо отображается черный экран, попробуйте рекомендации ниже. Другие приложения при этом должны работать корректно.
1. Перезагрузка телевизора
2. Переустановка приложения
3. Подключение к другой точке доступа Wi-Fi
4. Смена DNS
5. Сброс Smart Hub
6. Сброс настроек телевизора
7. Обновление прошивки
8. Обращение к разработчику
1. Перезагрузите телевизор
Для перезагрузки отключите телевизор из розетки на 2 минуты. Затем включите и попробуйте запустить приложение.
Если приложение работает, значит с телевизором все в порядке, пользуйтесь им дальше.
Если приложение не работает, перейдите к следующей рекомендации.
2. Переустановите неработающее приложение
Переустановить приложение можно только на телевизорах J, K, M, N, Q, LS (2015 — 2018 год выпуска) на OS Tizen. Если у вас другой телевизор, перейдите к следующей рекомендации.
-
Перейдите на панель приложений «APPS» и выберите его центральной кнопкой пульта.
-
Среди установленных приложений выберите то, которое не работает.
-
Нажмите и удерживайте центральную кнопку пульта (или нажмите кнопку «Tools») до появления дополнительного меню.
-
Выберите пункт «Повторная установка».
-
Дождитесь завершения переустановки. Время зависит от скорости интернета.
-
После переустановки попробуйте запустить приложение.
Если приложение работает, значит с телевизором все в порядке, пользуйтесь им дальше.
Если приложение не работает, перейдите к следующей рекомендации.
3. Подключите телевизор к другой точке доступа Wi-Fi
Приложение может не работать из-за того, что провайдер блокирует какие-то IP адреса, к которым обращается приложение.
Чтобы это проверить, подключите телевизор к другой точке доступа. Проще всего это сделать, превратив смартфон в Wi-Fi точку доступа и подключившись к нему.
Проверьте работу приложения.
Если приложение работает, значит с телевизором все в порядке, проблема у интернет-провайдера.
Если приложение не работает, перейдите к следующей рекомендации.
4. Смените адрес DNS-сервера
Помимо провайдера проблема может быть в DNS-сервере. Чтобы это проверить, смените адрес DNS-сервера в телевизоре.
-
Откройте «Настройки».
-
Выберите пункт «Общие», если он есть на вашем ТВ. Если такого пункта нет, перейдите к следующему шагу.
-
Выберите пункт «Сеть».
-
Выберите пункт «Состояние сети».
-
Убедитесь, что выход в интернет доступен.
-
Выберите пункт «Настройки IP».
-
Нажмите на пункт «Настройки DNS» и выберите «Ввести вручную».
-
Выберите поле «Сервер DNS» и впишите 8.8.8.8 или 208.67.222.222 или 77.88.8.8 (для Ростелекома). Нажмите «Готово», затем кнопку «Назад».
-
Нажмите «OK» для сохранения параметров.
-
После сохранения параметров убедитесь, что телевизор подключен к интернету.
-
Перезагрузите телевизор и проверьте работу приложения после перезагрузки.
Если приложение работает, значит с телевизором все в порядке, пользуйтесь им дальше.
Если приложение не работает, перейдите к следующей рекомендации.
5. Сделайте сброс настроек Smart Hub
Сброс настроек Smart Hub удаляет все загруженные приложения и переустанавливает заводские. При сбросе удаляются все данные и настройки приложений, а вместе с ними и ошибки.
Перед сбросом Smart Hub убедитесь, что телевизор сертифицирован для России. Посмотрите на заводскую наклейку телевизора, код модели сертифицированной техники должен иметь окончание кода модели XRU и значок EAC.
Если модель не для России, после сброса Smart Hub может заблокироваться.
Нет времени читать? — Смотрите видео по теме:
-
Откройте «Настройки».
-
Выберите пункт «Поддержка».
-
Выберите пункт «Самодиагностика».
-
Выберите пункт «Сброс Smart Hub».
-
Введите PIN-код телевизора (по умолчанию 0000).
-
Дождитесь окончания сброса.
-
После сброса выйдите из меню. Перейдите на главный экран, выберите панель «APPS». Появится новое окно с информацией о первоначальной настройке, нажмите «OK».
-
Выберите «Принимаю все» и нажмите «ОК».
-
Войдите в учетную запись Samsung или нажмите «Пропустить».
-
Выберите приложения, которые хотите установить, и нажмите «Готово».
-
После сброса попробуйте запустить приложение.
Перед запуском приложений убедитесь, что все предустановленные приложения загрузились. Их иконки не должны подсвечиваться тёмным цветом.
Скорость загрузки приложения зависит от скорости соединения с интернетом.
Если приложение работает, значит с телевизором все в порядке, пользуйтесь им дальше.
Если приложение не работает, перейдите к следующей рекомендации.
6. Сделайте сброс настроек телевизора
Сброс вернет телевизор к заводскому состоянию и удалит все ошибки.
Перед сбросом убедитесь, что телевизор сертифицирован для России. Посмотрите на заводскую наклейку телевизора, код модели сертифицированной техники должен иметь окончание кода модели XRU и значок EAC.
Если модель не для России, после сброса Smart Hub может заблокироваться.
После сброса попробуйте запустить приложение.
Если приложение работает, значит с телевизором все в порядке, пользуйтесь им дальше.
Если приложение не работает, перейдите к следующей рекомендации.
7. Обновите прошивку телевизора
Если для телевизора есть новая прошивка — установите ее. Если новой прошивки нет, перейдите к следующей рекомендации.
После обновления прошивки попробуйте запустить приложение.
Если приложение работает, значит с телевизором все в порядке, пользуйтесь им дальше.
Если приложение не работает, перейдите к следующей рекомендации.
Если рекомендации выше не помогли и приложение по-прежнему не работает, свяжитесь с его разработчиком.
Обычно контакты указаны в детальном описании приложения в Samsung Apps, например для YouTube — youtubetv-help@google.com. Чтобы открыть детальное описание приложения, найдите его в магазине Samsung Apps, затем выберите кнопку на экране в виде трёх точек
.
В открывшемся окне попробуйте найти контакты разработчика: обычно сайт или email.
| Error Code | 118 |
| TV Brand | Samsung Smart TV |
| Reason | Smart Hub can’t communicate with the Samsung Server |
| Solution | Reset the Smart Hub |
On your Samsung Smart TV, error code 118 occurs when the Smart Hub cannot establish a connection with the Samsung server. Error code 118 occurs you try to download apps on Samsung TV from the Smart Hub. To solve the problem, proceed with some troubleshooting techniques to solve the error.
Reasons for Error Code 118 on Samsung Smart TV
Smart Hub Error: If the Smart Hub is not working properly, you will have the error code 118 on your Samsung TV.
Internet Connection: The main reason for the error code is the unstable internet connection. Make sure to connect your Samsung TV to WiFi with stable internet.
YouTube and Spectrum App: In most cases, you will get the error code 118 while installing the Spectrum or YouTube app on Samsung TV. If you encounter this error code, you must update your TV to fix the issue.
Try the below fixes to solve the error code 118 on your Samsung TV.
Reset Smart Hub
If you can’t install an app on your Samsung TV, reset the Smart Hub to fix the issue.
[1] Get your Samsung remote and press the Home button.
[2] Navigate to Settings and select Support.
[3] Choose Self Diagnosis >> Device care.
[4] Now, select Reset Smart Hub.
[5] Input the required PIN on your TV screen.
[6] Now, open the Smart Hub and install the app. It will be installed on your TV. If not, go to the next fix.
Restart Samsung TV
[1] Press the Power button on your remote control until the TV turns off.
[2] Unplug your TV from the wall outlet and plug it back in after a few seconds.
[3] Then, turn on the TV and check whether the error code is still appearing.
[4] If it is not fixed, you have to change the DNS settings on Samsung TV.
Set Up DNS
When the network configuration is incorrect on your Samsung TV, the Smart Hub cannot connect to the server. To provide a stable connection, set up the DNS settings manually.
[1] Open the Settings menu.
[2] Select Network and choose Network Status.
[3] Click the IP Settings option.
[4] Scroll down and choose DNS Setting to Enter manually and input 8.8.8.8.
[5] Now, open the Smart Hub and install the app. If you can’t install the app, reset the network settings.
Reset Network Settings
[1] Press the Home button on your remote control.
[2] Navigate to the Settings menu.
[3] Select the Network option.
[4] Now, click Reset Network.
[5] After resetting the network, connect your TV to the WiFi network and check if the error code is resolved.
[6] If it is not resolved, update the Samsung TV.
Update Samsung TV Firmware
If you’re running your Samsung Smart TV in an outdated version, some errors may occur. So, update your firmware to its latest version to resolve the issue on your TV.
[1] Launch your Samsung smart TV and press the Home button.
[2] Open the Settings menu and navigate Support.
[3] Select the Software Update option.
[4] If you find any update available for your firmware, click Update Now.
[5] With the new update on Samsung TV, the error code will be resolved.
Uninstall Unused Apps
The error code also may occur if your device is out of space. So, to free up space, you have to remove unnecessary apps on your Samsung Smart TV.
[1] Click the Home button on your remote control.
[2] Navigate the Apps section.
[3] Open the Settings menu.
[4] Pick the app that you want to delete.
[5] Select Delete to remove the app from your Samsung TV.
[6] If the Delete option is greyed out, it indicates that it’s a default app that you can’t remove.
[7] If you still have the error code, reset the TV.
Factory Reset Samsung TV
At last, try to factory reset your Samsung Smart TV to solve the error code 118.
[1] Press the Home button on your remote control.
[2] Navigate to Settings and click Support.
[3] Now, choose the Self Diagnosis option.
[4] Scroll down and click Reset.
[5] Now, type the PIN and hit Yes to confirm.
[6] After the reset, open the Smart Hub and check if the error code is resolved or not.
App Update
If the error code appears when installing an app on your Samsung TV, you have to wait until the new version of the app is launched in the Smart Hub. This error code has nothing to do with your TV. It is due to the issues with the app’s backend. Contact the respective app’s customer support for details about the next update.
FAQs
1. Why can’t I download HBO Max on my Samsung TV?
To use HBO Max on your Samsung TV, buy a model from 2016 or later and navigate the Smart Hub to get the app.