Ошибка 1010 kyocera m3550

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  1. 12-07-2020


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    thinkink is offline


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    Kyocera M3550 C1010 error

    I have a customer with a Kyocera M3550 that is showing a C1010 error. I am planning on swapping out machine, due to the difficulty of this repair. However the customer does a lot of faxing, and had a number of faxes in memory due to the error. He did not have any forwarding set up so he does not have a copy of these and really needs them.
    1. Does someone know if there is a way to forward faxes waiting to print in the job log? Or if this printer will print from a second cassette or MP tray with this error? Trying to gather some info before I go out.
    thank you


  2. 12-07-2020


    #2

    Re: Kyocera M3550 C1010 error

    the code is probably intermittent, it’ll work better with fewer sheets in the cassette (less weight)

    or reboot to clear, keep the cassette out and load the bypass.

    By the way you can fix your machine by using a CT3100 cassette

    302MS93011

    It’s spring loaded so it doesn’t use the machine lift drive.


  3. 12-07-2020


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    thinkink is offline


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    Re: Kyocera M3550 C1010 error

    Quote Originally Posted by JR2ALTA
    View Post

    the code is probably intermittent, it’ll work better with fewer sheets in the cassette (less weight)

    or reboot to clear, keep the cassette out and load the bypass.

    By the way you can fix your machine by using a CT3100 cassette

    302MS93011

    It’s spring loaded so it doesn’t use the machine lift drive.

    *********************************
    Thank you!


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Сообщение dviz » Вт дек 30, 2014 2:15 pm

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Сообщение S S S » Вт дек 30, 2014 2:17 pm

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Все современные копировальные аппараты, мфу и принтеры Kyocera имеют возможность диагностировать все узлы устройства в режиме запуска и во время работы аппарата. По этому, если во время включения или во время работы произошел сбой, то техника Kyocera сможет сообщить о наличии ошибки.

В большинстве случаев у аппаратов Kyocera код ошибки отображается на дисплее, в остальных случаях тип ошибки зависит от последовательности и количества миганий индикаторов.
Если Ваш копировальный аппарат, МФУ или принтер Kyocera выдал на дисплее некий код, то узнать причину, описание возникновения ошибки, а так же в каком узле аппарата стоит искать проблему, Вы можете в этом разделе выбрав интересующую модель из списка.

Но диагностика не решит проблему сбоя аппарата, для этого лучше обратиться к профессиональным и опытным сервисным специалистам компании Kyomart! Позвоните нам по телефону
8 (343) 288-23-45 или отправьте запрос на электронную почту: sales@kyomart.ru , и мы обязательно свяжемся с Вами в кратчайшие сроки.

Код ошибки Описание ошибки Причина ошибки
0030 FAX control PWB system error
Processing with the fax software was disabled due to a hardware problem.
Defective FAX control PWB.
0060 Control PWB mismatch
Unmatching engine and engine sub boards. Defective engine subboard
Control PWB
0070 FAX control PWB incompatible detection Error
Abnormal detection of FAX control PWB incompatibility In the initial communication with the FAX control PWB, any normal communication command is not transmitted.
FAX control PWB (The FAX PWB installed will not be the one designed for the machine.
0100 Backup memory device error EEPROM (Control PWB)
0110 Backup memory data error EEPROM (Control PWB)
0120 MAC address data error
For data in which the MAC address is invalid.
EEPROM (Control PWB)
0130 Backup memory read/write error (main NAMD) Flash memory (Control PWB)
0140 Backup memory data error (main NAND) Flash memory (Control PWB)
0150 Backup memory read/write error (control PWB)
No response is issued from the device in reading/writing for 5 ms or more and this problem is repeated 5 times successively. Mismatch of reading data from 2 locations occurs 8 times successively. Mismatch between writing data and reading data occurs 8 times successively.
EEPROM (Control PWB)
0160 Backup memory data error (control PWB)
Reading data from EEPROM is abnormal.
EEPROM
0170 Billing counting error
The values on the main circuit PWB and on the engine do not match for any of charging counter, life counter, and scanner counter.
EEPROM. Control PWB
0180 Machine number mismatch
Machine number of control does not match.
Data damage of EEPROM.
0190 Backup memory device error (control PWB) Control PWB
0080 Image processing error
JAM010X is detected twice.
Control PWB.
0800 Image processing error
JAM010X is detected twice.
Control PWB.
0830 FAX control PWB flash program area checksum error
A checksum error occurred with the program of the FAX control PWB.
FAX software. FAX control PWB.
0420 Paper feeder communication error
Communication error between control PWB and optional paper feeder.
Improper installation paper feeder. Defective harness between control PWB (YC30) and paper feeder interface connector, or improper connector insertion. Defective control PWB. Defective harness between PF main PWB (YC5) and paper feeder interface connector, or improper connector insertion. Defective PF mainPWB.
0830 FAX control PWB flash program area checksum error
A checksum error occurred with the program of the FAX control PWB.
Defective fax software. Defective FAX control PWB.
0840 Faults of RTC
The time is judged to go back based on the comparison of the RTC time and the current time or five years or more have passed.
Defective control PWB. The battery is disconnected from the control PWB.
0870 FAX control PWB to control PWB high capacity data transfer problem
High-capacity data transfer between the FAX control PWB and the control PWB of the machine was not normally performed even if the data transfer was retried the specified times.
Improper installation FAX control PWB. Defective FAX control PWB or control PWB.
0920 Fax file system error
The backup data is not retained for file system abnormality of flash memory of the FAX control PWB.
Defective FAX control PWB.
0970 24 V power down detect
If a 24V power disconnection signal is observed and a 12V power disconnection signal is observed simultaneously for one second.
Connect right PWB. Control PWB
1010 Lift motor error (50/60 ppm model only)
After cassette 1 is inserted, lift sensor does not turn on within 10 s. This error is detected four times successively.
Bottom plate elevation mechanism in the cassette. Connector cable or poor contact in the connector. Drive transmission system of the lift motor. Lift motor. Connect right PWB. Control PWB.
1020 PF lift motor 1 error (paper feeder)
After cassette 2 is inserted, PF lift sensor 1 does not turn on. This error is detected four times successively.
Bottom plate elevation mechanism in the cassette. Connector cable or poor contact in the connector. Drive transmission system of the PF lift motor. PF lift motor. PF main PWB.
1030 PF lift motor 2 error (paper feeder)
After cassette 3 is inserted, PF lift sensor 2 does not turn on. This error is detected four times successively.
Dottom plate elevation mechanism in the cassette. Connector cable or poor contact in the connector. Drive transmission system of the PF lift motor. PF lift motor. PF main PWB.
1040 PF lift motor 3 error (paper feeder)
After cassette 4 is inserted, PF lift sensor 3 does not turn on. This error is detected four times successively.
Bottom plate elevation mechanism in the cassette. Connector cable or poor contact in the connector. Drive transmission system of the PF lift motor. PF lift motor. PF main PWB.
1050 PF lift motor 4 error (paper feeder)
After cassette 5 is inserted, PF lift sensor 4 does not turn on. This error is detected four times successively.
Bottom plate elevation mechanism in the cassette. Connector cable or poor contact in the connector. Drive transmission system of the PF lift motor. PF lift motor. PF main PWB.
1800 Paper feeder 1 communication error
A communication error is detected 10 times in succession.
Paper feeder. Connector cable or poor contact in the connector. PF main PWB. Control PWB.
1810 Paper feeder 2 communication error
A communication error from paper feeder is detected 10 times in succession.
Paper feeder. PF main PWB. Control PWB.
1820 Paper feeder 3 communication error
A communication error from paper feeder is detected 10 times in succession.
Paper feeder. PF main PWB. Control PWB
1830 Paper feeder 4 communication error
A communication error from paper feeder is detected 10 times in succession.
Paper feeder. PF main PWB. Control PWB
1900 Paper feeder 1 EEPROM error
When writing the data, read and write data does not match 4 times in succession.
PF main PWB (EEPROM)
1910 Paper feeder 2 EEPROM error
When writing the data, read and write data does not match 4 times in succession.
PF main PWB (EEPROM)
1920 Paper feeder 3 EEPROM error
When writing the data, read and write data does not match 4 times in succession.
PF main PWB (EEPROM)
1930 Paper feeder 4 EEPROM error
When writing the data, read and write data does not match 4 times in succession.
PF main PWB (EEPROM)
2000 Main motor startup error
Main motor is not stabilized within 2 s since the motor is activated.
Main motor. Connect right PWB. Control PWB
2010 Main motor steady-state error
After main motor is stabilized, the ready signal is not ready for 2 s continuously.
Main motor. Connect right PWB. Control PWB.
2200 Drum motor drive error (50/60 ppm model only)
The drum motor is not stabilized within 2 s after driving starts.
Connector cable or poor contact in the connector. Drive transmission system of the drum motor. Drum motor. Connect right PWB. Control PWB.
2210 Drum motor steady-state error (50/60 ppm model only)
Stable OFF is detected for 2 s continuously after drum motor stabilized.
Connector cable or poor contact in the connector. Drive transmission system of the drum motor. Drum motor. Connect right PWB. Control PWB.
2330 Envelope motor error (Over-current) (50/60 ppm model only)
The over-current detection signal of the motor is detected continuously twenty times.
Connector cable or poor contact in the connector. Drive transmission system of the envelope motor. Envelope motor. Connect left PWB. Control PWB.
2340 Envelope motor error (Timeout) (50/60 ppm model only)
The position detection sensor is not detected continuously for 30 s.
Connector cable or poor contact in the connector. Drive transmission system of the envelope motor. Envelope motor. Connect left PWB. Control PWB.
2600 PF drive motor 1 error (paper feeder 1)
When the PF drive motor is driven, error signal is detected continuously for 2 s.
Connector cable or poor contact in the connector. Drive transmission system of the PF drive motor. DPF drive motor. DPF main PWB.
2610 PF drive motor 2 error (paper feeder 2)
When the PF drive motor is driven, error signal is detected continuously for 2 s.
Connector cable or poor contact in the connector. Drive transmission system of the PF drive motor. PF drive motor. PF main PWB.
2620 PF drive motor 3 error (paper feeder 3)
When the PF drive motor is driven, error signal is detected continuously for 2 s
Connector cable or poor contact in the connector. Drive transmission system of the PF drive motor. PF drive motor. PF main PWB.
2630 PF drive motor 4 error (paper feeder 4)
When the PF drive motor is driven, error signal is detected continuously for 2 s
Connector cable or poor contact in the connector. Drive transmission system of the PF drive motor. PF drive motor. PF main PWB.
3100 Scanner carriage error
The home position is not correct when the power is turned on, at the end of a reading process of the table and document processor.
Image scanner motor. Home position sensor. CCD PWB. Control PWB.
3200 Exposure lamp error
When a lamp is made to turn on one side at a time, the white standard data at the time of an initial is lower than a rated value.
LED PWB. CCD PWB. Control PWB.
3500 Communication error between scanner and ASIC
An error code is detected.
CCD PWB. Control PWB.
4000 Polygon motor steady-state error
After Polygon motor is stabilized, the ready signal is at the H level for 20 s continuously.
Polygon motor (LSU). Control PWB.
4200 BD steady-state error
The BD signal is not detected.
PD PWB (LSU). Control PWB.
5100 Chager current error When the current value measured at the time of potential adjustment is less than 20 mcA. The error of the charge current before toner installation. The error of the charge current before printing. Connector cable or poor contact in the connector. High voltage PWB. Control PWB.
6000 Broken fuser heater wire (Center)
(50/60 ppm model) Fuser thermistor 2 detects a temperature less than 100°C/ 212°F continuously for 30 s after a warm-up start. (40 ppm model) Fuser thermistor 1 detects a temperature less than 100°C/ 212°F continuously for 30 s after a warm-up start.
Fuser unit. Fuser thermistor connect PWB. Control PWB. Power source PWB. Fuser heater.
6020 Abnormally high fuser thermistor 2 temperature (Center)
(50/60 ppm model only) Fuser thermistor 2 detects a temperature higher than 235°C/455°F. In a heater-off state, the detection temperature of fuser thermistor 2 is higher than 195°C/383°F after the detection temperature of fuser thermistor 2 was 155°C/311°F or less.
Fuser unit. Fuser thermistor connect PWB. Control PWB.
6030 Broken fuser thermistor 2 wire (Center)
(50/60 ppm model only) Input from fuser thermistor 2 is 1019 or more (A/D value) continuously for 4 s.
Fuser unit. Fuser thermistor connect PWB. Control PWB. Fuser thermistor 2. Fuser thermostat (triggered). Power source PWB
6120 Abnormally high fuser thermistor 1 temperature
(50/60 ppm model) The detection temperature of fuser thermistor 1 is higher than 245°C/473°F. In a heater-off state, the detection temperature of fuser thermistor 1 is higher than 195°C/383°F after the detection temperature of fuser thermistor 1 was 155°C/311°F or less. (40 ppm model) The detection temperature of fuser thermistor 1 is higher than 250°C/482°F. In a heater-off state, the detection temperature of fuser thermistor 1 is higher than 170°C/338°F after the detection temperature of fuser thermistor 1 was 155°C/311°F or less.
Connector pin. Triac. Fuser thermistor. Contrl PWB.
6130 Broken fuser thermistor 1 wire (50/60 ppm model only)
A/D value of the fuser thermistor 1 exceeds 1019 bit continuously for 4 s during warming up.
Connector cable or poor contact in the connector. Connector pin. Triac. Fuser thermistor. Fuser thermistor connect PWB. Control PWB.
6400 Zero-cross signal error
While fuser heater ON/OFF control is performed, the zerocross signal is not input within 2 s.
Fuser unit. Power source PWB. Connect right PWB. Control PWB.
7000 Toner motor error
During driving the toner motor, an over-current detection signal is detected at intervals of 10 ms as for 300 accumulation.
Connector cable or poor contact in the connector. Drum unit. Connect left PWB. Control PWB.
7100 Toner sensor error
Sensor output value of 930 or more continuously for 5 s.
Toner sensor. Toner motor. Connect left PWB. Control PWB.
7400 Developer unit non-installing error
Sensor output value of 31 or less continuously for 5 s.
Connector cable or poor contact in the connector. Toner sensor. Connect left PWB. Control PWB.
7410 Drum unit type mismatch error
The drum PWB EEPROM does not communicate normally. Absence of the drum unit is detected.
Connector cable or poor contact in the connector. Toner sensor. Connect left PWB. Control PWB.
7800 Broken temperature sensor wire
Input from temperature sensor is 1019 or more continuously for 160 ms. Input from temperature sensor is 930 or more continuously for 5 s.
Temperature sensor. Control PWB.
7810 Short-circuited temperature sensor wire
Input from temperature sensor is 31 or less continuously for 5 s.
Temperature sensor. Control PWB.
7900 Drum EEPROM error
No response is issued from the device in reading/writing for 5 ms or more and this problem is repeated 5 times successively. Mismatch of reading data from 2 locations occurs 8 times successively. Mismatch between writing data and reading data occurs 8 times successively.
DR PWB. Connect left PWB. Control PWB.
F000 Communication error between Control PWB and Operation PWB Control PWB. Operation PWB.
F010 Control PWB checksum error Control PWB.
F020 Control PWB RAM check sum error Main memory (RAM).
F040 Communication error between Controller and Print engine Control PWB.
F041 Communication error between Controller and Scan engine Control PWB.
F050 Print engine ROM checksum error Control PWB.
F051 Scan engine ROM checksum error Control PWB.

Kyocera is a company that is known for producing high-quality home appliances. The company was founded in 1959 and it is based in Japan. Kyocera produces reliable products that are affordable for the masses.

It was the first company to produce laser printers and copiers in Japan. Kyocera also has a few other products such as fax machines, scanners, fax modems, wireless routers, and other home appliances.

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On this page, you will find more information about the most common causes and most relevant solutions for the Printer error ‘C1010’. Do you need help straight away? Visit our support page.

Error information

What causes the C1010 error?

The Kyocera documentation indicates that error code ‘C1010’ is caused by the following problem: «Cassette #1 Lift Motor error Exceeds 12 seconds of operation or 500ms of overcurrent».

Do you think there is another cause for this error? Let others know in the comments.

How to solve Kyocera Printer error C1010

We’ve created a list of solutions which you can follow if you want to solve this Printer problem yourself. Do you need more help? Visit our support page if you need professional support with Printer right away.

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Verified solution

If you are having issues with your Kyocera product or if you encounter errors while using your home appliances, then you might encounter the error code C1010 on your device’s screen.

This error can occur when there is an issue with your device or it can occur when there is an issue with your power supply. Sometimes, common device errors or server problems can also cause this error.

To fix this error, you need to try a few solutions.

First, try to replace the connectors and other hardware. You may also try to see if the USB ports are properly connected. If that does not work, try to make sure that the CIS cooling fan is properly seated. If this does not solve the problem, you will need to get a replacement fan.

This error can occur if the cooling fan of your CIS is not working properly. If this happens, you will need to contact the manufacturer to determine the cause of the problem.

If the printer still displays the error code C1010, you should contact a professional to try to find out the cause of the error. If you are having problems with the printer that you purchased from a shop, a professional technician can help you fix the problem.

Sometimes, the problem is also caused by something else, like the wiring in your house or improper installation.

Try contacting Kyocera Customer Support to get some help with this error. If that does not work, you should contact them through the Kyocera website. Try sending a request to Kyocera customer support by dialing their customer service number or visiting their website.

If that does not work, try contacting them through their customer service page. Customer support will normally ask you to send them the error code that is appearing on your screen. It will take a few minutes or hours before they can respond to your request.

They will tell you what you should do next to resolve your issue and give you a different solution.

Have you found a solution yourself, but it is not in the list? Share your solution in the comments below.

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