Ошибка 0x0004005 при установке принтера

Several users with Windows 10 and usually after installing updates, cannot connect to a shared printer because of error «Windows cannot connect to the printer – Operation failed with error 0x00004005 or 0x0000011b».

The printer errors 0x00004005 & 0x0000011b with decryption «Operation Failed – Windows Cannot add/connect to Printer», occurs when you try to add a shared printer to Windows 10 that is shared on another computer running Windows 10 or Server 2016 or Server 2019. To fix the problem, follow the instructions below:

How to FIX Printer Error 0x00004005: Cannot Connect to Printer in Windows 10.

Method 1. Install KB5006738 to fix Printing Error 0x00004005.

Microsoft released update KB5007253 on November 22, 2021, which is supposed to fix printing issues that occurred after installing KB5006670, KB5007186, KB5008212 or KB5006738 updates. So, before you continue further…

1. Download and install the 2021-11 Cumulative Update Preview for Windows 10 (KB5007253) from the Microsoft Update Catalog.
2. After installation, reboot the computer and then check if the printing problem persists.

Method 2. Uninstall Recently Installed Updates.

If you cannot print to a shared printer, or if you cannot add/connect to a shared printer after the installation of Windows updates, proceed to uninstall them and see if that fixes the problem. To do that:

1. Go to Settings -> Update and Security.
2. Click View update history.

3. Click Uninstall updates.

4. Now under «Microsoft Windows» section, proceed and remove any recently installed updates or any of the following KB updates that can cause the printing problem.

• KB5008212
• KB5007186
• KB5006738
• KB5006670
• KB5005573
• KB5005565

5. Restart your PC.
6. After rebooting, try to print or to add the shared printer. If the problem is not solved, continue to next method, otherwise proceed and prevent the removed update(s) to be re-installed, by doing the following:

1. Download the Show or Hide updates tool «wushowhide.diagcab» tool from: https://www.majorgeeks.com/files/details/wushowhide.html
2. Run the tool,  click Next and then select Hide updates.

3. Let the tool to find the available update and when this done, select the update you removed and click Next.

4. When the troubleshooting is complete close the troubleshooter and restart your PC

Method 3. Delete Print Spooler Jobs.

1. Press Windows + R keys to open the run command box.
2. In the Search box, type: services.msc  & click OK.

3. In Services panel, right-click on Print Spooler service and click Stop.

4. Without closing the Services window, open File Explorer and navigate to the following location on disk.

• C:\Windows\system32\spool\printers

5. Delete all files inside the PRINTERS folder and close Explorer.
6. Back in Services window, right-click on Print Spooler service and click Start.
7. Now try to print/connect again to the shared printer.

Method 4. FIX «0x00004005 Cannot Connect to Printer» error via Registry.

Another method to solve the error 0x00004005 when tryin to connect to shared printer, is to modify the RpcAuthnLevelPrivacyEnabled REG_DWORD value in registry on both PCs. To do that: *

* Important: You have to apply the below modification in Registry on both PCs.

1. Press Windows + R keys to open the run command box.
2. Type regedit  and press Enter.

3. In Registry Editor navigate to the following key:

• HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Print

4. Right-click at an empty space at the right pane and choose New > DWORD (32-bit) Value

5. Give at new value the name: RpcAuthnLevelPrivacyEnabled

6. Double-click at the RpcAuthnLevelPrivacyEnabled value, set the value data to 0 and click OK.

7. Close the registry editor.
8. Restart your computer.
9. Now try to connect to your network printer. The error 0x00004005 should be resolved.

Method 5. Add the Shared Printer using a Local Port.

Another way to bypass the error 0x00004005 when installing a network printer on Windows 10, is to manually add the printer by using a local port.

1. Navigate to Control Panel > Devices and Printers.
2. Click Add a printer. *

* Note: If the shared printer is already in the list, remove it before proceeding to re-add it.

3. At the next screen, click The printer that I want isn’t listed.

4. Select Add a local printer or network printer with manual settings and click Next.

5. Click Create a new port and select Local Port from the drop-down menu. Click Next.

6. At the screen specify the port name in one of the following formats and click OK:*

• \\ComputerName\SharedPrinterName
• \\ComputerIPAdress\SharedPrinterName

* Examples:
a. If the computer name of the computer that shares the network printer is «Computer01» and the printer’s share name is «HP1100» then the port name is «\\Computer01\HP1100»

b. If the IP Address of the computer that shares the network printer is «192.168.1.20» and the printer’s share name is «HP1100» then the port name is «\\192.168.1.20\HP1100»

7. At the next screen select the network printer model and click Next. *

* Note: If you cannot find the printer’s model here, then download the printer driver from the manufacturer and then install the printer locally on your PC (LPT1). After installation, perform again the steps on this method to manually install the printer by using the «Local Port» option.

8. When the printer installation is completed print a test page to test the printer and you’re done.

That’s all folks! Did it work for you?
Please leave a comment in the comment section below or even better: like and share this blog post in the social networks to help spread the word about this problem.

Avoid having outdated drivers to prevent the error

by Vladimir Popescu

Being an artist his entire life while also playing handball at a professional level, Vladimir has also developed a passion for all things computer-related. With an innate fascination… read more

Updated on August 3, 2023

The 0x00004005 error is one of Windows’ most common printer errors. It occurs when users try adding a network printer to their computers.

The error message reads Windows can’t connect to the printer; the operation failed with error 0x00004005. In this article, we’ll briefly discuss the error and its causes and provide you with ways to resolve it.

In this article

• What causes Operation Failed With Error 0x00004005?
• How can I fix the Operation Failed With Error 0x00004005?
• 1. Run the Printer Troubleshooter
• 2. Update the Printer driver
• 3. Uninstall and reinstall Printer driver
• 4. Uninstall Latest Windows Updates
• 5. Configure the LAN Manager Authentication Level
• 6. Add the Printer Manually
• 7. Restart Printer Spooler Service
• 8. Update Windows

What causes Operation Failed With Error 0x00004005?

The Operation failed with error 0x00004005 is a common error among Windows users. Here are some of the causes of the error:

• Outdated Drivers – Printers, like most devices we connect to your computers, require specific drivers to run correctly. If the Printer drivers are outdated, you’ll run into errors like the 0x00004005 code.
• Print Spooler Service – The Print Spooler service is built into Windows to temporarily store print jobs in the computer’s memory until the Printer is ready to print them. If this service stops functioning, it’ll lead to lots of printer-related errors.
• Misconfigured Network Settings -The 0x00004005 usually arises when you’re trying to add a shared network printer to their PC. If there’s a misconfiguration in your PC’s network settings, it can cause the 0x00004005 error code.
• Windows Update – Windows users are usually advised to update their PCs regularly. However, installing certain updates can lead to several errors on your PC.  In such cases, a Windows recovery point is beneficial as you can restore your PC to an earlier state where it was completely functional.

How can I fix the Operation Failed With Error 0x00004005?

1. Run the Printer Troubleshooter

1. Press the Windows key + S, type Troubleshoot, and hit Enter.
2. In the Settings app, click on Other troubleshooters.
3. Click on Printer, and click Run button.
4. Follow the on-screen instructions and restart your PC to check if the Operation Failed With Error 0x0000400 is resolved.

Running the Windows troubleshooter is one of the quickest and easiest ways to resolve the 0x00004005 error.

The troubleshooter will detect anomalies with the Printer Spooler and other necessary services and correct them if required.

2. Update the Printer driver

1. Press the Windows key + R, type in devmgmt.msc, and hit Enter.
2. In the Device Manager window, locate the Printer driver, right-click on the Printer, and select Update driver.
3. In the next window, click on Search driver automatically, and wait for Windows to search and install available drivers.
4. Restart your PC once the search is completed.

Should you encounter any issues with updating the driver here, you can check out our guide for other ways to go about updating your drivers.

On another hand, you can as well consider a dedicated driver manager that will securely find corrupted or missing drivers that needs updating.

Hence, with Outbyte Driver Updater you can successfully update the Printer driver or any others within a few clicks.

⇒ Get Outbyte Driver Updater

3. Uninstall and reinstall Printer driver

1. Press the Windows key + S, type in Device Manager, and hit Enter.
2. Locate the printer, and double-click on it to expand the selection. Right-click on the device and select Uninstall device.
3. Click Uninstall to confirm the driver removal.
4. Restart your PC once the driver is completely uninstalled.

4. Uninstall Latest Windows Updates

1. Press the Windows key + I to open the Settings app.
2. Click on Windows Update and click on Update History.
3. Then, select Uninstall Updates.
4. Under the Microsoft Windows section, click on any recent update, and select Uninstall.
5. Click on Yes in the confirmation prompt to confirm the deletion.

You’re required to update your PC regularly to ensure that you get the latest features and bug fixes on your OS. However, there are specific updates that lead to more bugs when installed.

First, you’ll ensure the error started after installing a particular update to prevent you from removing important updates from your PC.

Read more about this topic

• Error Authenticating With Venmo: 6 Ways to Fix it
• Fix: Internet Speed is Fast, but Video Calls are Slow

5. Configure the LAN Manager Authentication Level

1. Press the Windows key + R, type in gpedit.msc, and hit Enter.
2. In the Group Policy window, navigate to this path: Computer Configuration\Windows Settings\Security Settings\Local Policies\Security Options\Network security: LAN Manager authentication level
3. Double-click on Network security: LAN Manager authentication level to open the Properties window.
4. In the Properties window, click the drop-down menu and select Send LM and NTLM – Use NTLMv2 session security if negotiated.
5. Click Apply and then click OK.
6. Close the Group Policy window and restart your PC.

In most cases, the 0x00004005 error occurs due to incorrect configurations of the network security settings. Reconfiguring the LAN Manager is one way to check and resolve the error.

Here is a detailed guide showing you a list of free and paid software to monitor your LAN.

6. Add the Printer Manually

1. Press the Windows key + I to open the Settings app.
2. Click on Bluetooth and devices and select Printers & Scanners.
3. Click Add device.
4. After a few seconds, you’ll see a link: The printer I want isn’t listed. Then select Add manually.
5. Click the link, check the box next to Add a printer using a TCP/IP address or hostname, and click Next.
6. On the next window, type in your local Hostname or IP Address.
7. Type in your Port name, click Next and follow the on-screen instructions to finish adding the printer.

In some cases, Windows might not detect the printer automatically. When this happens, you must manually add the printer to solve the 0x00004005 error.

7. Restart Printer Spooler Service

1. Press the Windows key, type in services.msc, and hit Enter.
2. On the Services window, right-click on the Printer Spooler service and select Restart.
3. Close the Services window and check if the error persists.

The Printer Spooler Service manages the entirety of the printer’s operations on your PC. Sometimes, the service might stop functioning due to several reasons. If the service stops, you’ll be unable to use the Printer.

8. Update Windows

1. Press the Windows key + I to open the Settings app.
2. Click on Windows Update and select Check for Updates. Wait for Windows to scan for available updates. If there are available updates, click on Download to install them.
3. Once the updates are installed, click the Restart now button to restart your PC.

The 0x00004005 error is common among Windows users and involves little technicality. By following the steps listed above, you should get your printer up and running in no time.

However, if you’ve stumbled upon this error in the past and have alternative solutions to help resolve it, feel free to drop them in the comments.

При соединении какого-либо стороннего устройства с компьютером иногда возникают ошибки. Понять, какая именно ошибка возникла, помогают коды, которые сообщает система во всплывающем сообщении. Например, при установке принтера может появиться ошибка с кодом  0x00004005.

Чаще всего она возникает при попытке установить удаленный принтер, который подключен к компьютеру, работающему на базе операционной системы более старой версии, чем Windows 7. При установке драйверов нужного принтера, даже если они полностью подходят по параметрам к установленной ОС, может всплыть сообщение с такой ошибкой.

При этом принтер установлен не будет, и переустановка драйверов не поможет. В базе данных Майкрософт есть соответствующий патч, но и он не всегда решает данную проблему. Однако, расстраиваться не стоит, ведь всегда есть обходной путь.

Если в ходе операции произошла ошибка с кодом 0х00004005, это означает, что драйвера удаленного принтера устанавливаются не корректно. Решить проблему можно, следуя инструкции ниже.

Чтобы установить драйвера удаленного принтера, необходимо:

1. Зайти в меню «Пуск».
2. Выбрать «Устройства и принтеры» -> «Установка принтера».
3. В открывшемся окне нажать «Добавить локальный принтер».

   

   Добавить локальный принтер

4. Создать новый порт типа Local Port.
5. Согласиться с выбранным действием и нажать «Далее».
6. В поле «Имя порта» ввести адрес принтера, который будет иметь вид: ||Computer-name|Printer-share-name, где Computer-name — NETBios имя компьютера к которому подключен принтер, Printer-share-name — сетевое имя принтера.

Обратите внимание, что вместо бэкслеша необходимо вводить вертикальную черту. Если при вводе вы видите на экране надпись «Сетевой путь не обнаружен», значит, вы ввели неправильно имя компьютера или принтера. Чтобы не ошибиться, лучше всего открыть свойства устанавливаемого принтера и скопировать его путь в нужное окно.

Если все сделать правильно, то появится стандартный диалог установки драйверов принтера. Если вы устанавливаете новое устройство, заранее позаботьтесь о том, чтобы необходимое ПО уже было у вас на жестком или съемном диске.

После этого можно пробовать распечатать тестовую страницу. Если все сделано правильно, то проблем возникнуть не должно.