-
Home
-
News
- 5 Fixes for New World Unrecoverable Error in Windows 11/10
By Vera | Follow |
Last Updated
New World unrecoverable error no product information found or steam must be running is a common issue when playing this game. If you encounter such an error in Windows 11/10, how can you remove it from your PC? MiniTool gives some efficient ways in this post to help you out.
Unrecoverable Error New World
New World is an open-world MMO (Massive Multiplayer Online) PC game developed by Amazon Games. For excited players, the worst thing is to encounter an error a bug in the game. When playing New World, the common issue is that “Unrecoverable Error” appears on the computer screen.
The error message says “Steam must be running to play this game. Make sure you are logged into Steam, then try again”. Sometimes, the screen shows “No product information found, cannot initialize Game. Please contact Customer Service for this product”.
The error is not uncommon but it is easy to fix. Go to the following part to look for solutions now.
Fixes for New World No Product Information Found Windows 11/Steam Must Be Running
Check System Specifications
To play a game on a PC, the machine should meet the minimum system requirements and New World is not an exception. If you get unrecoverable error, perhaps the PC cannot meet the requirements of this game. Go to check your PC specifications in this way – press Win + R, type in msinfo32 and press OK.
New World Minimum Specifications
- System: Windows® 10 64-bit
- CPU: Intel® Core™ i5-2400 / AMD CPU with 4 physical cores @ 3Ghz
- Memory: 8 GB RAM
- Graphics: NVIDIA® GTX 670 2GB / AMD Radeon™ R9 280 or better
- Storage: 50 GB available space
- DirectX: Version 12
If your PC is capable of running New World, try other fixes below.
Restart/Reinstall New World
To fix New World unrecoverable error steam must be running/no product information found in Windows 11/10, you can try to restart this game. If this won’t work, go to uninstall New World from your PC and then reinstall it to see if the error is removed.
Repair Easy Anti-Cheat
According to users, Easy Anti-Cheat may be the root of unrecoverable error, and repairing it may fix it.
Related article: What is EasyAntiCheat.exe on Your Computer?
Step 1: Go to Steam and click Library.
Step 2: Locate New World, go to Settings > Manage > Browse local files to open the folder of this game in File Explorer.
Step 3: In the EasyAntiCheat folder, double-click the EasyAntiCheat_Setup.exe file.
Step 4: Click Repair Service.
Verify Integrity of Game Files
Game file corruption could lead to unrecoverable error in New World. So, you can try to check if game files are damaged and replace them in this way.
Step 1: Launch Steam and go to Library.
Step 2: Locate New World, right-click on it and choose Properties.
Step 3: In the Local Files section, click Verify integrity of game files.
Disable IPv6
If you encounter New World unrecoverable error no product information found, disabling IPv6 is a good solution, and follow the instructions below.
Step 1: Launch Control Panel and view items by Category.
Step 2: Click Network and Internet > Network and Sharing Center.
Step 3: Click your network connection and click Properties.
Step 4: Uncheck the box of Internet Protocol Version 6 (TCP/IPv6) and click OK.
Related post: Fixed: New World Connection Error “Failed to join login queue”
Verdict
Get New World unrecoverable error steam must be running/no product information found in Windows 11/10? After trying these ways, you should remove it from your PC. If you have other ways, tell us in the following comment. Thanks.
About The Author
Position: Columnist
Vera is an editor of the MiniTool Team since 2016 who has more than 7 years’ writing experiences in the field of technical articles. Her articles mainly focus on disk & partition management, PC data recovery, video conversion, as well as PC backup & restore, helping users to solve some errors and issues when using their computers. In her spare times, she likes shopping, playing games and reading some articles.
New World has a lot of potential in the unique MMO genre. The game is set to release on 31st of Aug this year. And while the game is mostly bug free, you may run into the New World ‘No Product Information Found, Cannot Initialize Game’ error. From what we gather, this error is a glitch with the game that can surface every once in a while. We do not know if this error will transfer to the main game, but if it does it has a very simple and straightforward solution. Stick around to know more about the error and how to fix it.
The identified reason for this error is an operating system that’s not supported by the game, but there can be other causes as well. As we mentioned, we encountered this error a few times on Windows 10, but were able to fix it by the simple restart of the computer. If you are lucky you may be able to resolve the New World ‘No Product Information Found, Cannot Initialize Game’ error by a simple reboot of your device. If not, here are some more solutions that’s worked for other users.
One of the solutions to the error is to play on a system that’s supported by the game. If you are on Windows 7, try Windows 10. For users on Windows 10 who are getting the error, ensure that you are on the latest built of the operating system. If you are running the game on the Windows Insider Preview, revert back to the stable built to fix the error.
Disabling the IPv6 is also known to fix this error. To disable it, look for the network or Wi-Fi icon on the Tray Menu and right-click on it. Choose Open Network and Sharing Center > Change Adapter Settings > right-click on the active network adapter and select Properties > uncheck Internet Protocol Version 6 (TCP/IPv6) and press OK.
If the above solutions have failed, here is a checklist you can go through.
- Ensure that the Amazon and Steam accounts are linked.
- Go to the install folder of the game, locate EasyAntiCheat folder, and Run it as admin.
- Press Windows Key + R, type services.msc, and check that the EastAntiCheat service is not disabled. It should be set to manual or automatic.
- Finally, verify the Integrity of game files.
The complete error message that you may encounter is, “Unrecoverable Error. No product information found, cannot initialize Game. Please contact Customers Service for this product.” If the solutions in this post does not work and you meet the requirements to play the game, getting in touch with the developers may be your final option.
If you have a solution for the New World ‘No Product Information Found, Cannot Initialize Game’ Error that we did not cover in the post, you can share them with the community in the below comments section.
- Home
- How To
- PC Gaming
An unrecoverable error has been plaguing the New World beta. With our help, you can find out how to rid yourself of this problem.
If you’ve been trying to play the New World beta, you may well have stumbled across the New World unrecoverable error «No Product Information Found, Cannot Initialise Game». When this happens, players cannot access the open world of New World. If this has effected your journey to Aeternum, then this article is for you. Read on, for our top tips on how you might be able to overcome this first challenge in your New World adventure.
How to fix the ‘Cannot Initialize Game’ error
This particular beta only launched a few days ago, on 20th of July. It runs until August 2nd, so you only have a narrow window of opportunity to play in this phase of testing. This particular error does seem to have a pretty clearly defined set of causes, which means the fixes are equally clear. Here’s what you need to know:
- The first thing to do is make sure that your Amazon account and Steam accounts are linked. This is if you made your New World purchase via Amazon.
- Users have also found that disabling something called IPv6 has fixed this error. To do this:
- Right-click the internet icon on your taskbar
- Open Network and Internet Settings
- Click Change adapter settings
- Right-click the network adapter
- Click on Properties
- Deactivate Internet Protocol version 6
- Make sure that EasyAntiCheat has not been disabled. As with many games, disabling the anti-cheat software can stop games from launching. Press Windows key + R > type Services.msc and ensure EasyAntiCheat is set to either manual or automatic.
- Finally, as always, turning your computer off and back on again can sometimes be all you need to do, to overcome an error.
click to enlarge
If none of these remedies work, then it may well be time to contact customer services for additional support. Or wait until the game is officially released at the end of August. By then, hopefully all of these glitches will have been addressed.
Read More: New World release date: When does the Amazon MMO come out on PC, and will it launch on PS4 as well?
What causes New World unrecoverable error?
The «cannot Initialise Game» error seems to have a few fundamental causes, most of which are highlighted above: Issues with EasyAntiCheat, IPv6, or unlinked accounts. But there is one additional point which is worth mentioning. If it applies to you, then none of these other solutions will work.
If you are still on Windows 7 or Windows 8, New World will not work. The system requirements of the game specify a 64-bit Windows 10 OS as a minimum. So if you are on an earlier version of Windows, you aren’t going to be able to participate. Even if you are on Windows 10, it’s worth making sure your OS is fully up-to-date if you are being effected by this error.
Ultimately, errors are to be expected in the beta testing phase. At least this one has a workaround.
Read More: New World Connection Error: How To Fix Unable To Establish Connection With The Server Error And Check Server Status11
For more articles like this, take a look at our
How To
and
PC Gaming
page.
New World is one of the most loved multiplayer online role-playing games launched by Amazon Game Studios. You can enjoy the game only on Microsoft Windows operating systems if you are playing it via Steam.
Several Windows users complained “New World Unrecoverable error Steam must be running” error when they are in the middle of the game or when they try to launch it.
This guide will walk you through the steps that will help you troubleshoot the problem.
What Do you Mean by New World Unrecoverable Error Steam Must be Running?
The New World Unrecoverable error means, you are not logged on to Steam or you are not running Steam on a PC. The full version of the error is:
Unrecoverable Error
Steam must be running to play this game. Make sure you are logged into Steam, then try again.
When you click OK to this prompt, the following prompt will pop up on the screen.
Easy Anti-Cheat
Untrusted system file (C:\\Windows\\System32\\TextShaping.dll)
In addition to these prompts you will also face No product information found, cannot initialize Game. Please contact Customer Service for this product error message.
To fix various PC problems, we recommend Advanced System Repair:
This software is your one stop solution to fix Windows errors, protect you from malware, clean junks and optimize your PC for maximum performance in 3 easy steps:
- Download Advanaced System Repair rated Excellent on Trustpilot.
- Click Install & Scan Now to install & scan issues causing the PC problems.
- Next, click on Click Here to Fix All Issues Now to fix, clean, protect and optimize your PC effectively.
Why Does it Say Steam Must be Running in New World?
We investigated all possible online sources to gather the exact reasons that cause Steam must be running an error in New World on your Windows PC. Here are some of the scenarios.
- If you have installed the game from any installation media other than Steam, you will face the problem.
- Steam is not running in the background properly, or you have not logged into the Steam account properly.
- The files, folders, and cache of Steam installation are not appropriate on your PC. They may be corrupt and needs to be deleted or reinstalled.
- A few foreign files are on the installation directory, causing trouble.
- A few essential Steam configuration files are missing on your computer.
- New World game is not granted a few necessary admin rights to access full-fledged features.
- The Steam client or the game is not updated to its latest version.
- Any security suite (antivirus or firewall) is blocking Steam.
- Misconfigured Steam/game installation files on PC that can only be fixed when you reinstall them.
Table of Contents
Fix 1: Restart New World Game and Windows PC
Restarting the game and the gaming console is one of the easiest solutions to fix Steam’s must-be running error in New World.
- First, close the game and all its associated windows on your PC.
- Then, relaunch the game and check if you can access the multiplayer feature.
- If you cannot get into multiplayer even after relaunching the game, restart your computer.
- Click Windows + D keys to go to Desktop. Now, press the Alt +F4 keys and select Then, click on OK.
Fix 2: Check System Specifications
New World is a higher-end graphical game, and the Windows 10 PC must satisfy the game requirements to enjoy all of its features. Check if the computer meets the following criteria. If the PC does not meet the requirements, consider upgrading them.
| MINIMUM REQUIREMENTS | RECOMMENDED REQUIREMENTS | |
| Operating System | Windows® 10 64-bit | Windows® 10 64-bit |
| Processor | Intel® Core™ i5-2400 / AMD CPU with 4 physical cores @ 3Ghz | Intel® Core™ i7-2600K / AMD Ryzen 5 1400 |
| Memory | 8 GB RAM | 16 GB RAM |
| Graphics | NVIDIA® GeForce® GTX 670 2GB / AMD Radeon R9 280 or better | NVIDIA® GeForce® GTX 970 / AMD Radeon R9 390X or better |
| DirectX | Version 12 | Version 12 |
| Storage | 50 GB available space | 50 GB available space |
| Network | Broadband Internet connection | Broadband Internet connection |
Fix 3: Run Steam & New World as Administrator
To access some advanced features of the game, you must need admin rights. Here are some steps to run the game and Steam as an administrator.
- Go to the shortcut file of New World (usually on Desktop) and right-click on it.
Note: You can also navigate to the installation directory of the game and right-click on the executable file.
- Click on Properties and go to the Compatibility
- Now, select the box next to Run this program as an administrator.
- Save the changes and follow the same steps to run Steam as an administrator. Then, check if you have fixed New World Steam must be running error.
Fix 4: Repair Easy Anti-Cheat
Several users have suggested that Easy Anti-Cheat (a program that blocks games from using cheat codes) triggers Steam must be running an error in New World. Repairing it will fix the issue as instructed below.
- Go to Steam and move to the Library
- Then, find New World in the game list and right-click on it.
- Now, press the Manage option from the drop-down list.
- In the next window, press Browse local files.
- This opens your File Explorer window. Browse for the EasyAntiCheat folder and double-click on it to open.
- Within the EasyAntiCheatfolder, double-click on EasyAntiCheat_Setup.exe to launch it.
- Now, select Repair Service.
Fix 5: Delete New World Corrupt Download Cache
You will face a Steam must be running error in New World issue when there is a corrupt download cache within the game. Yet, you can easily resolve this problem by deleting it as instructed below.
- Open Steam on your PC and press Steam at the top left corner of the window.
- Then, from the list, press Settings.
- Now, go to the Downloads menu and scroll down to the bottom of the screen.
- Press the CLEAR DOWNLOAD CACHE If you are prompted, confirm them and proceed.
Once this process is complete, open Steam and launch New World. Check if you can play the game without any errors.
Rated Excellent on Trustpilot
Free PC Repair Tool
Repair corrupt or missing system files, prevent virus/malware, file loss or any kind of PC issues.
Fix 6: Delete Certificates Folder
The certificates folder of the New World game stores configuration files for the game. If they are corrupt, you will face the Unrecoverable error in New World whenever you launch it. Follow these steps to delete the folder.
- Go to Steam and move to the Library
- Then, find New World in the game list and right-click on it.
- Now, press the Manage option from the drop-down list.
- In the next window, press Browse local files.
- This opens your File Explorer window. Browse for the EasyAntiCheat folder and double-click on it to open.
- Then find the Certificates folder and delete it. Make sure you delete this folder from the Recycle folder
Fix 7: Verify Integrity of New World Game Files
The next troubleshooting method you can implement to fix errors is to verify the integrity of game files. This will resolve all the difficulties in launching the game. Follow as instructed.
- Now, go to Steam and tap LIBRARY.
- Then, select HOME and find New World, right-click on it.
- Then, Properties…
- Go to the LOCAL FILES tab, then press Verify integrity of game files… as shown.
Follow the on-screen prompts and wait until the verification process is complete. Then, download all the necessary files and check if you can launch the New World game without any issues.
You may Also Read: 7 Quick Fixes “Steam Update Stuck” Problem
Fix 8: Move New World to the Original Directory
There are a few instances when you have installed New World in some other location, you will face an Unrecoverable error. To fix this, move the game to the same location as the original Steam directory.
- As you did earlier, go to Steam and click on Steam at the top left corner of the screen.
- Now, press Settings and expand it.
- Move to the Downloads menu on the left and press STEAM LIBRARY FOLDERS present in the Content Libraries
- Here, press ADD LIBRARY FOLDER and make sure the Steam installation directory is C:\Program Files (x86)\Steam. If it is saved in some other location, make it the given location.
Note: If New World is installed on other locations, you will be able to see two unique locations at the end of this step.
- Now, save the changes and move to the LIBRARY
- Then, press HOME and right-click on the New World
- Now, press the Properties option from the list.
- Now, move to the LOCAL FILES menu and press MOVE INSTALL FOLDER.
- In this window, click on Install under C:\Program Files (x86)\Steam which is present under Choose location for install menu.
- Then, press Next and wait until the location is moved.
- Relaunch the game and check if you have no issues at all.
Fix 9: Update Steam & New World to the Latest Version
The latest updates of the game will help you resolve any bugs and errors. Every update of the game comes with fixes so; it will not take so long to resolve the issue you are facing now. Follow the steps given below to download the latest patch of the game.
- Go to the Start menu, type Steam, and launch it on the Windows PC.
- Now, switch to the Library tab at the top left corner of the screen.
- Now, click on Check for Steam Client Updates option from the drop-down menu.
- Install any updates and make sure you receive Your Steam client is up-to-date
Now, to update New World to the latest version, follow the below-mentioned steps.
- Navigate to the LIBRARY tab of Steam, and click on HOME.
- Then, search for New World and right-click on it. Now, select Properties.
- Now, switch to the UPDATES tab, and in the right pane, choose the Always keep this game updated option under AUTOMATIC UPDATES as shown.
- Install any updates and follow the upcoming prompts to complete them. Restart PC and Steam and check if the Unrecoverable error in New World is vanished now.
Fix 10: Allow New World in Windows Defender Firewall
Windows Firewall might block the New World game and Steam to be accessed on your PC and so, you cannot access any of the features in it. Although this is a legit program, the firewall suite might consider this as a threat and potentially blocks it. So, you have to whitelist the game in the firewall or disable the firewall suite temporarily to fix the problem.
- Type Control Panel in the search box. Then, click on Open.
- Now, tap Windows Defender Firewall.
- Press Allow an app or feature through Windows Defender Firewall.
- Now, press Change settings.
- search and click on New World and Steam to whitelist it.
Note: Make use of Allow another app…option to search New World games on PC.
- Then, tap OK to save the changes.
Fix 11: Update Graphics Drivers
Another significant reason that causes New World Unrecoverable error is that the graphics drivers are not updated to their latest version. Follow the listed instructions to update graphical drivers.
- Press the Windows key and type Device Manager. Open the results.
- Double-click on Display adapters. This will expand the driver.
- Right-click on your graphics driver (for example Intel(R) HD Graphics 620) and choose Update driver.
- Press Browse my computer for drivers. This will find and install the drivers manually.
- Tap the Browse button to locate any directory where you can find the drivers and press the Next
- If drivers are already updated, you will receive The best drivers for your device are already installed promptly on the screen. Else, follow the on-screen prompts to complete the installation.
- Exit the window and reboot your PC once you have installed the latest drivers.
Moreover, you can also update the driver using the Driver Updater tool, this is an advanced tool, that just by scanning once update the entire system drivers.
Get Driver Updater, to update the entire system drivers automatically
Fix 12: Reinstall Steam
When you still face Steam must be running error in New World after reinstalling the game, you have to reinstall Steam to fix the problem. Reinstalling Steam will not uninstall the previously installed games.
- Go to the Run dialogue box (Windows + R keys) and type appwiz.cpl. Then, click on OK.
- Search for Steam in the Programs and Features
- Press Steam and click on Uninstall.
- In the next confirmation prompt, click on Uninstall.
- Reboot your computer.
- Then, visit the official link to download Steam.
- Once the installation is complete, go to My downloads and run the Steam Set-up
- Then, press the Next button twice until you reach the install location screen.
- Select the destination directory to install the program. You can use the Browse option to do this.
- Be patient until the installation is complete, and press
- Now, all your Steam packages will be installed on your computer.
This time, you will not face the New World Unrecoverable error.
You May Also Read: [SOLVED] Fix Steam Download Stopping Problem?
FAQ Related to Steam Must be Running on New World
1 — Why won’t Steam run my game?
When your Steam does not run your game, this means there are few corrupt files of installed games on your PC. Verifying the integrity of game files will help you fix this problem.
2 — Why won’t my steam game stop running?
If your Steam game won’t stop running, it’s more likely that you are using an outdated version of the Steam client and Steam games. First, restart your PC and try updating Steam. In addition, ensuring Steam games are used in the latest versions also prevents the problem.
3 — How to Fix can’t install steam already running?
To fix can’t install Steam already running issue, you have to ensure Steam is not set to launch in its compatibility mode. Right-click on the steam.exe file and choose Properties. Uncheck all the boxes that are checked in the Compatibility tab and save the changes.
Best Way to Optimize Your Game Performance on Windows PC
The majority of players face issues like game crashing, lagging, or stuttering while playing the game if such is your condition then optimise your gaming performance by running Game Booster.
This boosts the game by optimizing the system resources and offers better gameplay. Not only this, but it also fixes common game problems like lagging and low FPS issues.
Get Game Booster, to Optimize your Game Performance
Conclusion
We tried our best to list down the complete solutions to fix Steam must be running error in New World.
Make sure to follow the fixes given carefully and if you are stuck in between while playing the game.
Despite this, sometimes due to PC internal issues, players encounter various errors when playing or launching the game, in this case, try running the PC Repair Tool to fix various PC internal problems that might be causing game errors. Scan your system completely to fix various Windows PC-related issues and errors and enhance the performance of your old computer.
If you have any queries or doubts regarding this guide, feel free to get back to us on our Facebook page.
Good Luck..!
Hardeep has always been a Windows lover ever since she got her hands on her first Windows XP PC. She has always been enthusiastic about technological stuff, especially Artificial Intelligence (AI) computing. Before joining PC Error Fix, she worked as a freelancer and worked on numerous technical projects.
- Home
- More
Unable to log into New World? You aren’t alone, but we have the fix
New World, the first big project from Amazon Game Studios, has been all action since its launch, reaching up to 800,000 concurrent players at a time.
One consistent error has kept many players from logging into New World, however. This is the Unrecoverable Error message, which states «Steam must be running to play the game. Make sure you are logged into Steam, then try again».
Here’s how to fix the common New World error and how to log in despite it.
Unrecoverable Error
When players were opening the game on Steam, they could see the Startup Screen normal until instead of the login Options, players were met with the error:
Unrecoverable Error
Steam must be running to play this game. Make sure you are logged into Steam, then try again.
After pressing OK, another error window appears:
Easy Anti-Cheat
Untrusted system file (C:\\Windows\\System32\\TextShaping.dll)
The problem lies in specific faulty certificates, which must have been affected after the last update. As a result, Steam perceives some files of the game as insecure.
Luxendra, the community manager of New World, announced:
We are aware that there are some issues with EAC and Steam preventing players from accessing New World.
If you encounter this issue, we recommend re-installing EAC or verifying the game file through Steam to resolve this issue and get back to playing.
How to Fix the New World Unrecoverable Error
Open the New World Application in your Steam library and go to Settings, Manage, Browse Local Files.
Open the AntiCheat Folder
Run the EasyAntiCheat_Setup executable file
Repair
Another option is to delete the anticheat folder; after that, Verify the Integrity of Game Files, Steam will restore the files and you will be able to re-enter the game without problems.
With very enticing, massive PVP and PVE battles, New World popularity is skyrocketing, so it is reasonable to encounter some technical problems.
We hope this new Studio can continue with the excellent work and anticipate or offer solutions efficiently when players encounter errors.
For more articles like this, take a look at our
More
page.