Netflix ошибка 15001

Netflix is a popular subscription-based streaming service. It has revolutionized the way we consume entertainment. Netflix always strives to offer a seamless user experience but some bugs and technical glitches disrupt the overall viewing experience. These issues include crashing, error codes like UI-800-3, UI-113, and F7353, among others. In addition to these issues and errors, recently many users are reporting that they are running into an error code 15001. Usually, this error code appears along with an error message – “Sorry, we couldn’t reach the Netflix service. Please check Network Settings to connect to an available network and use Netflix”. Are you experiencing Netflix error code 15001? Worry not and stick to this guide. Here we show you all super easy methods to fix this error on your device.

Usually, Netflix error code 15001 appears on Android devices. This error typically occurs when there are some issues in the data or cache. Below are some troubleshooting methods you can try to fix Netflix error code 15001.

1. Update Netflix App

An outdated app can cause several issues so try updating the Netflix app to the latest version and check if the issue is fixed. You can do this from the Google Play Store.

2. Update Your Android Device

If you are running Netflix on your outdated Android version, then it can cause the error code 15001. So, try updating your Android device to the latest version and check if that trick worked. To do this: Go to Settings >> System update or Software update >> Check for new updates and if it is there, install it. Once updated, relaunch Netflix.

3. Check the Date and Time

A wrong date and time set on your device can also be one of the root causes of the error code 15001. So, make sure the date and time are set correctly on your device.

– Open Android settings

– Find the Date & time

– Make sure it’s set to automatic or use network-provided time/time zone

4. Reinstall Netflix App

Your last resort is to uninstall Netflix from your device and reinstall it.

– Go to “Settings” on your Android device

– Tap on “Apps” or “Applications”

– Find and select “Netflix” from the list of installed apps

– Tap on “Uninstall” and confirm the action

– Visit the Google Play Store and search for “Netflix”

– Install the Netflix app again and try launching it to check if the error persists

That’s it for this guide. One of these methods will help you to fix Netflix error code 15001.

Read next: How to fix Netflix error code NW-3-6.

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  • #1

Installed clean on N7.2 and got a 15001-cannot connect to network error. Tried clearing cache and deleting/reinstalling and same error. Any suggestions?

Jon.

  • #2

Same problem until I cleared data. Had to reenter netflix email and password but all was well after I did that.

Posted via Android Central App

  • #3

Same problem until I cleared data. Had to reenter netflix email and password but all was well after I did that.

Posted via Android Central App

Already done that. Cleared cache AND cleared data. Also tried deleting the app and re installing. Rebooting didn’t help.

At a total loss.

  • #4

Had the 12001 error today. Went online on Netflix website and initiated a chat with a tech. He advised to go into settings, apps, Netflix then clear data. That worked for me. But try the help chat on Netflix website. They are very helpful.

Sent from my Nexus 7 using AC Forums mobile app

  • #5

Having the same problem. Tried the same solutions. No help. Netflix suggested I delete all my apps. Is that necessary? I spent a lot of time researching apps and download them.

  • #6

All I did was log out and log back in. I haven’t had any problems since. But now I don’t see the option to make it full screen.

  • #7

Was having that issue and I cleared cache cleared data and forced app, logged back in and all is working fine now.

Sent from my Nexus 7 using Tapatalk 4

  • #8

I take back what I said earlier…I can’t even get past the load screen. Anyone else experiencing this?

  • #9

Had that happen and had to reboot then it worked. Current version doesn’t seem to like saving my login info either.

  • #10

Rebooting worked. Thanks!

  • #11

I have a nexus 7 (2013) rooted and unlocked, running 4.3 my Netflix is 4.2.1 build 950.
Every time I open the app I immediately get 15001 error and can go no further. I have tried clearing the data, uninstalling, and rebooting. Nothing has changed… Any ideas?

wrecklass


  • #12

I’m guessing we have to wait for Netflix to fix the issues they have with Android 4.3. Force closing allows me to watch movies but eventually when I go back to watch something else it gives the error and I have to restart.

Sent from my Nexus 7 using Tapatalk 4

  • #13

Same issue here. Cleared data, cleared cache and that didn’t work. Uninstalled and reinstalled. Same message every time «Sorry we could not reach the Netflix service…. (15001).

  • #14

I had this same error (15001) with a brand new Nexus 7 (2013). I contacted Netflix support last evening and they were less than helpful. I uninstalled the Netflix app and went back to the Google Play Store to re-install it. I noticed that the page for Netflix app indicates that it is necessary to have the latest updates for the Nexus 7 HD. Since I had nothing to lose in doing the update, I went through the update process on the tablet (updated from the build that came on the tablet, JWR66N, to JSS15J), re-installed the Netflix app, and it now connects and runs just fine! I hope this addresses the problem that you are having.

Grabber5.0


  • #15

I have not seen this error yet. I do have trouble trying to resume a movie after pausing for an extended time or backgrounding the app. Usually it won’t resume unless I kill the app. When it’s like this, the app also gets pretty unresponsive to taps, and the keyboard is delayed opening when tapping a text field.

Sent from my Nexus 7 using Tapatalk 4

wrecklass


  • #16

Since I had nothing to lose in doing the update, I went through the update process on the tablet (updated from the build that came on the tablet, JWR66N, to JSS15J), re-installed the Netflix app, and it now connects and runs just fine! I hope this addresses the problem that you are having.

Mine was upgraded to JSS15J the day I bought it, so that doesn’t fix the problem everyone.

  • #17

Sorry for the noob question, but how do I update my build when I am rooted and using twrp?

Sent from my Nexus 7 using Tapatalk 2

  • #18

I’m still on JWR66N.

Sent from my Nexus 7 using Tapatalk 2

  • #19

I’m still on JWR66N.

Sent from my Nexus 7 using Tapatalk 2

I just bought a brand new nexus 7 for Netflix and I have the same error. I’m on the same JWR66N stock build. How do I update to JSS15J? The system update just says I am up to date already

  • #20

I was able to solve my issue by updating my build. I found a «stock» build here:
http://forum.xda-developers.com/showthread.php?t=2382965
I just downloaded the zip then boot into recovery (twrp) and flash the aforementioned zip. Worked like a charm. I think I could actually have just got it directly from AOSP but either way, this works just fine. Though I just read that there is a new build pushing out today, to fix the phantom touch bug.

Sent from my Nexus 7 using Tapatalk 4

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[breadcrumb_simple]

When you end up having a chance to relax a bit, the last thing you want to worry about is your Netflix that does not work. If you encounter Netflix Error 15001 while attempting to open the Netflix app on your Android phone or tablet, it usually indicates information about the device to refresh. Alternatively, your device may require a software update.

Netflix Error 15001

Causes of the Netflix 15001 error on Android devices

There are two possible causes of the Netflix 15001 error on Android

  • Netflix Error 15001 is mainly due to the fact that some data on your Android device needs updating.
  • This can also happen if your device needs a software update.

Solution to solve Netflix Error 

Solution 1: Change the date and time settings to Automatic

  1. Press the Menu button.
  2. Select Settings.
  3. Select Date and time.
  4. Make sure the Automatic option is checked.
  5. Try Netflix again.

Solution 2: Install a pending software update on your device:

Follow the steps below to install any pending software updates on your Android device.

  1. Go to Settings.
  2. Now under the System section, tap on the About option.
  3. Now select the System Updates option.
  4. Here, install all pending software updates on your device.

If you are still facing Netflix Error 15001 on your Android device, follow the last solution below.

Solution 3: Restart your Android phone or tablet

  1. Turn off your Android phone or tablet by holding down the power button.
  2. Confirm that you want to turn off your Android.
  3. Press the power button again to turn your Android back on.
  4. Once your Android is on, try Netflix again.

Solution 4 – Factory reset of your Android device

Factory Reset will delete all files and data from your Android device. So be sure to back up all your necessary data, then opt for this solution. To reset your Android device, follow the steps below.

  1. Go to Settings.
  2. Under Personal section, tap the Backup and reset option.
  3. Now in the Personal Data section, tap the Reset Factory Data option.
  4. Read the information on your screen and click the Reset Phone option.
  5. When prompted, tap Clear All to erase all data on your phone. When everything is complete, click the Restart Your Device option.
  6. Once rebooted, connect to the network connection and reinstall all necessary applications, including the Netflix app, on your Android phone.
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Just got my new tablet, tried to get netflix running. I took the following steps.

  1. Installed netflix, got 15001 error
  2. Ran system update, I am now completely up-to-date, error no longer occurs

  3. attempted to sign in, got the following error message:

    «we’re unable to connect you to netflix please try again later»

  4. cleared cache, deleted local data, got the same error message

  5. uninstalled app, reinstalled, got the same error message
  6. uninstalled app, restart tablet, installed app. Got the same error message

I only get this error message when using the correct username/password, using a bad one gives an appropriate error. So it’s not a connection issue, just an authentication one. I have no idea what else to try.

asked Aug 16, 2013 at 5:06

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Go to netflix


r/netflix

Unofficial Netflix discussion, and all things Netflix related! (Mods are not Netflix employees, but employees occasionally post here).



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HELP! Sorry we could not reach the Netflix service. Please check network settings to connect to an available network and use Netflix (15001).

Sorry we could not reach the netflix service. Please check network settings to connect to an available network and use Netflix (15001).

BRAND NEW!!! NEXUS 7 2nd generation error…WTF I cant even get to the login.

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