My singing monsters ошибка http

Игра My Singing Monsters — это популярное мобильное приложение, которое также доступно на ПК. Однако, некоторые пользователи могут столкнуться с проблемой HTTP-ошибки при запуске игры на компьютере. В этой статье мы расскажем о возможных причинах ошибки и как ее исправить.

Причины HTTP-ошибки

HTTP-ошибка может возникать по нескольким причинам:

  1. Проблемы с подключением к интернету: Проверьте, что у вас есть стабильное интернет-соединение. Если вы не можете подключиться к интернету, это может быть основной причиной ошибки.

  2. Проблемы на стороне игровых серверов: Иногда игровые серверы могут быть недоступны или испытывать временные сбои. В этом случае, ошибка может возникнуть из-за проблем на стороне разработчиков.

  3. Брандмауэр или антивирусные программы: Ваш брандмауэр или антивирусная программа может блокировать доступ к игре, что приводит к появлению HTTP-ошибки. Убедитесь, что игра добавлена в список доверенных программ.

Как исправить проблему

Вот несколько способов исправить проблему с HTTP-ошибкой в игре My Singing Monsters:

  1. Проверьте интернет-соединение: Убедитесь, что у вас есть стабильное подключение к интернету. Попробуйте перезагрузить ваш роутер или модем, чтобы исправить возможные сбои.

  2. Проверьте статус серверов: Проверьте официальные сообщества или сайты My Singing Monsters, чтобы узнать, есть ли проблемы со стороны разработчиков. Если это проблема серверов, вам придется подождать, пока разработчики исправят ее.

  3. Отключите брандмауэр или антивирус: Временно отключите брандмауэр или антивирусную программу на вашем компьютере и попробуйте запустить игру снова. Если ошибка исчезает, добавьте игру в список доверенных программ вашей защитной программы.

  4. Обновите игру: Проверьте, что у вас установлена последняя версия игры My Singing Monsters. Если нет, обновите игру до последней доступной версии, так как ошибка может быть исправлена в новом обновлении.

  5. Переустановите игру: Если все другие способы не работают, попробуйте удалить игру и переустановить ее. Иногда проблемы с игрой могут возникать из-за поврежденных файлов установки.

Заключение

Если вы сталкиваетесь с HTTP-ошибкой в игре My Singing Monsters на ПК, попробуйте приведенные выше решения. Убедитесь, что у вас есть стабильное интернет-соединение, проверьте статус серверов и временно отключите брандмауэр или антивирусную программу. Если проблема не исчезает, обновите или переустановите игру. В случае, если ничего из этого не помогает, обратитесь в службу поддержки My Singing Monsters для получения дополнительной помощи.


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My Singing Monsters

Dawn of Fire

Composer

This article is about the Known Bugs of My Singing Monsters. For the Known Bugs of My Singing Monsters: Dawn of Fire, see Known Bugs/DoF. For the Known Bugs of My Singing Monsters: Composer, see Known Bugs/Composer

My Singing Monsters has a variety of bugs. The following shows bugs not yet patched in the mobile and steam versions of the game. Patched bugs should be removed for this page.

Mobile and Steam Bugs[]

Bugs are assumed to affect both editions when confirmed, if a bug never affected your game version, please move it to the Mobile/Steam Exclusive section.

Game Limitations[]

These are features that have existed in the game for awhile, and are baked in to the game’s core mechanics. Rather than being bugs, these are rather limitations of the game, so are less likely of being fixed.

  • A minor design issue, MSM features ‘3D’ audio, where the current view affects both the sound direction (left/right stereo) as well as the sound volume (distance from the player’s view). The ’emitters’ for the sound are always at the base of the monster, on the grid, resulting in a Monster’s song being louder when you are zoomed in on their base/feet, and quieter when you’re zoomed in on the part that should be making the sound, such as mouths. This is especially noticeable in tall Monsters, such as the Whisp, and Wubbox, and Biggified Monsters, as the distance between e.g. mouth and feet is greater.

Connection Issues[]

The fact that the game sometimes responds slowly can’t be fixed, due to its nature of being a network-dependent game. Sometimes the game will respond very slowly even when you are trying to collect coins/shards or diamonds or food, sending eggs to the nursery, breeding, selling eggs from the nursery, placing a monster, etc.

This can be dealt with by…

  1. Use a newer device (as long as you bind your account to transfer)
  2. Stand closer to a Wi-Fi modem
  3. Have some spare data on your phone or other device that can use cellular.
  • There is a glitch where when speeding up, instead of fully speeding up the process you have to wait a few extra seconds
  • There is a glitch where when trying to breed it says, “Could Not Find PlayerBreeding Holding userEggId 1″
    • A similar glitch can sometimes occur when trying to zap an egg that has already been zapped, but was not yet removed from the Breeding station. When it is attempted that second time, the Big Blue Bubble servers respond with the error message. Example error message given in screenshot. The egg is not actually lost — it was successfully zapped, the server was just a little slow to respond the first time around or its response got lost in the depths of the internet.
    • Also note that if zapping from the Bonus Nursery, the error message can sometimes be userEggId 2. Error-could not find playerbreeding holding usereggid

      Error shown for eggs that cannot be found.

      Speed-Up Glitch

      An image of a Shanty Obstacle having the speed up glitch.

Sound[]

  • Sometimes in various islands, when listening to the song, some monsters would go very quiet for one verse. Examples of monsters that are affected are Bowgart on Plant Island and Rare Wubbox on various islands. This happens especially on Gold Island, as the cause of the glitch is too many monsters, even if it’s the same monster. (Verify for Steam)
  • When slowing down an Island, halfway during a monster animation, the animation will stop, but the song will still go on.
  • When you sometimes begin a match in The Colossingum, the battle music gets delayed.
  • Whenever you select the Nursery, if there is a Rare/Epic Egg, the gleam animation won’t squash with everything else. (Verify for Steam)
  • Glowbes do not have a squashing animation when selected, unlike any other Monster, Structure, or Decoration.
  • Glowbes in a Fuzer do not squash along with the Fuzer’s squashing animation either. (Verify for Steam)
  • There seems to be a bug where several monsters animations restart too early, but they will still play their parts. This applies to Yool, Hoola, Bowgart, Deedge, the Dipsters, and possibly others.
  • Sometimes, when the player uses the Time Machine to fully speed up or slow down a song, some monsters will sing, but their animations will not play for a short time. This mostly happens with the Werdos.
  • On Fire Oasis, Light Island, Psychic Island, Faerie Island, or Bone Island, simply conjure a Glowbe and place it on the island. The Glowbe’s idle animation and light pattern would be out of sync to the song, skipping part of the light pattern. This is because Glowbe blinking patterns follow the same 140 BPM as most other islands.
    • A similar problem is faced with the Recording Studio’s metronome not synchronising with the beat of the track on almost all islands after Shugabush Island.
  • Oaktopus and Toe Jammer’s idle animations on Psychic Island are broken, and only play half of the animation before looping. (Verify for Steam)
  • Sooza’s shadow becomes twice as small during its playing animations on Amber Island.
  • Bleatnik’s tongue disappears for a few seconds at the start of its second track.
  • On Tribal Island, Bowgart will show its idle animation, despite playing during the second loop of the second track.
  • Plixie’s light isn’t centered correctly.

Graphics[]

  • The main buttons in the bottom of the display (‘context buttons’) in 3.1.0 no longer shrink and grow to the bottom center when tapped, but toward roughly the bottom right. This can cause the Options label to go slightly off-screen as well.
  • After checking in a muted monster to a hotel and then placing it, when in the placing menu (when you can move the monster) the monster will be emitting rests, however it will still have its idle animation instead of its muted animation.
  • There are obvious visible gaps between some Islands’ ground and surrounding decor. An obvious example of this is Amber Island, where in the bottom-left and bottom-right corners the background can be seen through these gaps, and Mirror Water Island’s goggles have a misaligned middle portion.
  • Island ‘edge’ graphic elements that should be ‘in front of’ other elements — including Monsters/Decorations/Structures — instead can appear underneath where those elements overlap, breaking the 2.5D/3D illusion.
  • Sometimes, when moving multiple monsters, structures, or decorations in quick succession, the grid will still be visible after the item was moved, and will remain visible until a new island is visited or a new item is moved.
  • When in the Market Menu, depending on (not sure which one) either the cost of the first monster in the list or the last monster you saw, the font colour for monster/decor prices will glitch and show the wrong colour. For example, if the monster causing it is free, then when viewing another monster that costs diamonds, coins or any other currency (including starpower, may include medals) will appear to be white. If the cost is diamonds, the font stays blue, star power is cyan, coins are yellow, etc. This does not change the actual price of the monster (remind me to add an image).
  • Edamimi uses the incorrect idle animation in the Book of Monsters.
  • Sneyser’s second track animation has a bit of lava snot that doesn’t vanish quickly enough, so it persists longer than it should.
  • PongPing and Bisonorus’ Idle animations do not loop correctly; PongPing’s resets halfway through, while Bisonorus’ isn’t timed properly.
  • Viveine’s shadow offsets itself at the end of its playing animation on Amber Island.
  • Rare Kayna’s mouth on Amber Island is lower down than intended.
  • There is a slight delay on Rare Tiawa’s idle animation after one loop in the Book of Monsters.
  • Rare Creepuscule will disappear for a single frame when singing.
  • Mammott’s normal fingers appear when singing on Shugabush Island with the Automammotton costume.
  • When Flowah sings with its «Gobbley Mascot» Costume on Light Island, its body disconnects from its legs.
  • A horn appears behind Boskus’ feet in its second track when wearing the «Trample On» costume on Amber Island.
  • Rare Cybop uses Epic Cybop’s mouth. When its mouth opens to sing, it uses the correct mouth, causing it to switch mouths back and forth.
  • The headband on Rare Toe Jammer’s «Bunny Ears» costume appears behind its head when fading to yellow.
  • Rare Wubbox’s playing animation resets halfway through on Fire Haven.
  • One of the flames on Epic Jam Boree appears to be static in its idle animation on both the Seasonal Shanty and Gold Island.
  • The sides of Shugabush Island’s face are too high, causing them to look cut off.
  • Common Monsters in the Hotel on Amber Island are much smaller than intended.
  • When a Vessel expires, the timer freezes at 2 seconds, instead of going to zero.
  • Normally, when flipping a Nursery, the egg graphic inside the basket will also be flipped. If the Nursery on Amber Island is flipped, the egg’s texture will not be flipped during the animation when it’s sent to the Nursery from a Vessel.
  • The glowing effects on Magical Sanctum are not centered, instead being more on the bottom right side of the lights.

Mechanics[]

  • If you are in any of the Versus screens when the timer for new free matches counts down to zero, the game won’t recognize there being new matches available; the counter remains at 0:00:00 and when attempting to find matches, will prompt you to buy more for 20 Diamonds. Exiting the Versus screen and going back in fixes this.
  • Tapping the very top or very left of the context buttons (the row of buttons in the bottom right of the display) causes the button to react with its shrinking animation, but does *not* actually perform the action associated with that button.
  • Epic Tweedle takes 61,140 Treats per feeding from level 15 to 16. This is a typo, and it should be 61,440 Treats.
  • When you look at the stats of the inactive Rare Wubbox it shows that it makes 19 coins/min with a max of 54,000. This would be the rate if it was active at level 1 and 0% happiness, however, an inactive Wubbox makes nothing. (Verify for Steam)
  • A Tribal Island chief cannot place a monster if they had already removed another monster, nor can they remove a monster if they had already placed another monster. This can be dealt with by logging out (by going to the «Options» menu and then tapping on the «Log Out» button) and logging in (by pressing the «Play» button) back and forth.
  • When going to light Friends’ Torches, some Friends may have an indicator on their Island showing that there is a Torch to be lit — but upon visiting the Island, no lightable Torch is to be found. While typically this is due to their Torch having been it between the time of your receiving the Friends list and your visiting that Friend — which can thus be fixed by closing and re-opening My Singing Monsters to force the Friends list to refresh — there are known instances where this appears to be a recurring problem where the aforementioned fix has no effect.
  • After lighting your last Friend’s Torch from the Friends Torches tab, returning to the Friends menu will show the message «You currently have no friends. Invite friends below.» Switching to a different Friends tab and back changes the message to the correct «None of your friends have unlit torches.»
  • Tapping on an Egg in a Nursery that has an effect applied — such as the Epic glow effect — can sometimes fail to select the Nursery if you tap exactly on that effect, and not on the Nursery or the Egg itself. (Verify for Steam)
  • When visiting a friend that is in an unsupported version, the game will crash.
  • Removing a massive amount of friends back to back, the game can crash.
  • If you place your first Colossingum reward before the tutorial tells you to do it, you will not be able to continue the tutorial and use the Colossingum. Also there will be the tutorial arrow permanently pointing to the mailbox.
  • In the Battle mode of The Colossingum, quickly tapping the player’s team monsters and the Swap button simultaneously on older devices can cause the game to freeze and crash.
  • The Crucible will appear to be encased on Friends’ Islands, even if they have demonstrably unlocked it.
  • A player’s choice of Moniker is not displayed when other players visit them.
  • Doing a goal of buying a structure that is unlocked at the next level (like the Hotel at level 14) won’t remove the coins used to buy it, the structure will appear below some monsters, decorations and other structures and can’t be selected. Buying another structure or going to another island makes the structure disappear.
  • On rare occasion, if you miss a day of the Colossal Conundrum, the Coloss-Eye will sometimes spawn another popup and allow you to collect two pieces for free. The cooldown can be anywhere from 24 hours to a few seconds.
  • If you tap any decoration after you sell it and are precise enough, the game will crash because it is trying to load a nonexistent info menu.
  • Rare Soozas eyelids are slightly offset from where they should be, slightly revealing the pupil behind it. (confirm for mobile)
  • Trying to nickname a monster with accented characters just doesn’t work. On Android or Steam you also can’t paste accented characters via copy pasting or the keyboard.
    • Note that not only is this possible in the Steam Version, but in both versions, monsters can be hatched with nicknames containing accented characters. In the mobile version, if an attempt is made to rename a monster that was hatched with a nickname with an accented character, the textbox that requests the new name will be blank, as if the monster never had a nickname to begin with. SpecialCharacterName

      Normally, the textbox would read the monster’s nickname rather than «Monster Nickname», which is what appears when the name is blank.

Other Bugs[]

  • Expanding and then collapsing a Friend’s details does not return their listing to the original height, causing lines to subtly shift. Doing so on each 5 will cause the bottom line to overlap the ‘Import Friends’ text. Bug-friend expand collapse expansion

    An example of no limits to the amount of friends. This person has between 1381 to 1385 friends.

    (Verify for Steam)
  • After viewing an Island’s info in the Market, tapping roughly the right half of the «Get Official Soundtrack» button in the Islands menu it will not work for Android devices and some Apple devices. The area that no longer responds to any taps appears to correspond with the «Go» button when viewing the Island’s info.
  • When looking at a friend’s island, if their Castle is finished upgrading, you can see the XP sticker hovering above. (correct me if i’m wrong:) This also happens when training monsters.
  • When the player goes to the zap menu for the Celestials, tapping an expired Celestial will refer to the Celestial as a «Wublin».
  • Screenshot 2023-08-20 5.31
    When you load the game, the transitions to each of the islands are gone, being a hard transition instead of a smooth one. This one can get fixed by going into the Market until you exit the game and reload it.
  • Amber Island Sooza incorrectly takes its names from the Rare Flowah name pool.
  • When placing a new decoration/monster/structure, then quickly pressing on any selectable object, Monster you selected will be called «Monster» (no matter what it name is), and if it is a decoration, it’ll be «Decoration». Even though the object is selected, there will be no white-blinking effect on it, like a normal selected one would have.
  • When taking a sleeping monster into a hotel and placing it back out from the hotel it will not be asleep but will still have ZZZZzz,s but once you place it down it will be muted.
    • However, when buying a Dipster, the wrong name will appear just a few moments on a screen, because the discovery screen of a Dipster will appear. After it ends, the object will be unselected.
  • Sometimes, when hatching monsters, they will completely bug out and the entire animation for hatching, graphics, and even its name are changed, similarly to the infamous Missingno. glitch. Just like Missingno., this (likely) happens because the game is trying to find a monster it thinks doesn’t exist. When hatching the monster, the egg will appear as a giant red square with two outlines edges, and the discovery screen shows no monster image, and the text says «You discovered  !». The noise it plays is the placeholder sound (the same sound as the one that Wild Bagpipes make). The game hardlocks after this and a support ticket must be filed in order to continue playing. The monsters that have been seen turned into this square are: Epic Cold Wubbox, Kayna. It may appear as a black square instead.
  • Starting a My Singing Monsters account while a Seasonal Event is going on, it will put the Seasonal Event announcement text over the first tutorial message.

Steam only Bugs[]

Mechanics[]

  • In the Market, selecting an item, then using the scroll wheel will still scroll the market item.
  • Very rarely, when buying a monster from the market with two empty nurseries, the client will buy the monster twice, filling both nurseries with two identical eggs of the selected monster, and the player will be charged double.
  • On some computers, trying to click on a button will fail. This appears to be due to a mismatch between where the button is displayed, and the region where the button is supposed to be clickable. Possible solutions follow:
    • Try clicking above/below the desired button. If you can get to the Options screen, changing to a smaller resolution and/or Fullscreen mode may resolve the issue.
    • If you use ‘Display Scaling’ in Windows — typically 125% or 150%, sometimes labeled as ‘DPI’ instead — try turning that off / setting that to 100%. Note that this affects the scale of things in all of Windows, not just MSM.
  • The Ethereal Island Breeding Structure will rarely not breed any Monsters together no matter what Level the monsters are at.
  • When reaching Level 15, the level up screen will show that the Recording Studio has been unlocked. However, this Structure is not available in the Steam Version.
  • In the breeding menu, the help button between the breed and cancel buttons is missing, thus leaving an empty gap between those.

20220212180919 1

Blank buttons softlock.

  • Sometimes, when clicking the Collect All Button, the buttons and «CONFIRMATION» box are blank, causing a softlock.
  • When changing the name of a monster or player, attempting to type «MONSTER» in all caps will have the game autocorrect the word into «Monster». This is likely a fail-safe to prevent internal issues.
    • Typing an underscore after «MONSTER» followed by letters and numbers corresponding to a monster’s internal name will result in that monster’s actual name appearing («MONSTER_A» results in «Tweedle», «MONSTER_U07» results in «Screemu», etc.).
      • Typing «MONSTERRARE» instead of «MONSTER» will result in the Rare name appearing («MONSTERRARE_A» results in «Rare Tweedle», «MONSTERRARE_T02» results in «Adult Loodvigg», etc.).
      • Typing «_EPIC» after a monster’s internal name will result in the Epic name appearing («MONSTER_A_EPIC» results in «Epic Tweedle», «MONSTER_CEN_EPIC» results in «Epic Ziggurab», etc.).
    • This is also the case for some internal strings such as error messages and popups.
  • Sometimes, you can click «Close» while the Spin Wheel is spinning or after it’s landed on a prize, without collecting the prize first. However, going back and spinning the wheel again immediately after will not give the player a new prize.
  • As of Update 4.0, activating view mode will not hide your Moniker.

Mobile only Bugs[]

Connection Issues[]

  • Players who login with Facebook cannot open their game if there is issues with Facebook. Screenshot 20230313-085130 Facebook

    The error page when a player attempts to log in to their game with Facebook (Taken by Peliha at March 13 2023)

Animation Errors[]

  • When you go to record a voice for Shrubb in the Recording Studio on Plant Island, Track One will play its Track Two animation but Track One sound, and vice-versa.

Graphics[]

  • Sometimes, if the connection is somewhat bad, the game isn’t fully logged off, and you’re holding the device vertically, then when you turn the game back on, it might be stretched to fit a vertical screen. This can happen on iOS and Android, however, on Android, the game looks to fit the screen just fine. If on Android you open My Singing Monsters via lock screen by notification, the screen is cut off, and the game is unplayable until the player closes the game and reopens it.
  • If you place a decoration or structure and you get an ad, the decoration turns into a black square. This can be fixed by opening the market and closing it.
  • Rarely, the portraits of friends above Wishing Torches can fail to load causing the portraits to become black squares.
  • Small Coins

    The coins counter is very small.

    Sometimes, the currency display numbers will be extremely small and impossible to read. This usually happens when the amount of digits in the number changes (e.g. from 9,999 to 10,000). Mammott with 4 arms

    Loading screen a few hours after 2.4.1 launched

    .
  • On very rare occasion after an update, the loading screen can be ruined because of an error downloading the correct sprites for both the logo and the backdrop. The results usually end up with Mammott being fused with something else or mutated.
  • The names of monsters when selecting one in the Recording Studio are currently invisible because they are layered underneath the bottom portion of the menu. This may not be the case for larger devices.
  • Sooza’s idle animation freezes after one loop in the Recording Studio on Amber Island. Glaishur too. WublinTimerFlip

    Screemu’s timer bar is facing the opposite direction. Notice the texture cutoff on the left.

  • When Flipping a monster with a timer on it (Celestial, Wublin, Vessel), there will be a few frames where the timer itself is also flipped, in the wrong direction.

Sound[]

  • When playing My Singing Monsters and an ad appears after loading, sometimes no sound will play. This can be fixed by exiting and going back into the app. This can also result in the Monsters not singing, but ambient music and other sounds to still play.
  • If you exit in and out of the app, the Monsters may start to sing really fast and glitchy. [1] [2]
  • It is possible to overlap Hyehehe’s two tracks on Earth Island if only one other monster is playing during its part.
  • The Recording Studio’s metronome plays the wrong BPM on Faerie Island, Bone Island, Light Island, Mythical Island, and Magical Sanctum.
  • Currently, the Metronome of the Recording Studio is desynced, as monsters will start playing a fraction of a second before the metronome starts.

Mechanics[]

  • If you go out of the game (Leave it open as a tab) and go back in through the tab while on an island during the song, the currently playing monsters will still make their sound, but will be doing their’ idle animation until the next section of the song.
  • Sometimes, when training on the Colossingum, a dialogue box will say «Watch a video to finish now for free?» at the beginning. This deducts 15 minutes, but does not finish training.
  • Previously, there was an error that appeared when trying to speed up breeding time by watching an ad, under the name of “SUV 000” which appears to block you from watching ads to speed up waiting time. This has since been patched with an in-game popup that asks the user to visit the help menu.
  • Sometimes, the error popup fails to load and the player just receives a blank one. It is functionally identical.
  • In the Mirror Islands Map carousel: if you scroll to a locked Island, the ‘GO’ button disables. Switching to the Main Islands carousel leaves the ‘GO’ button disabled, even if that Main Island is unlocked. You have to scroll away and back again to enable the ‘GO’ button to visit it.

Unconfirmed[]

  • Under undetermined circumstances, moving a Torch via long-press (intended or accidental) may not enter the contextual move menu, blocking other interactions. To get out of this state, press the ‘Move’ button, then exit the move menu.
  • On Fire Oasis, all monsters would stop for 2 seconds at the start of a song, and then they start all over again over. And the rest will join in, then stop, and it repeats all over again.
  • On the map menu, after playing the spin wheel part of it still shows up.
  • Note: This glitch on mobile and only works if you don’t have a Mirror Island. If you are on the game and go on the Internet with an open page and then go back on the game, it may work, but if you go on the Mirror Island menu, try to buy a Mirror Island you don’t have, and then select the normal version of that island, it will bump you back to the loading screen and will then load the game again.
  • If you tap twice during a discovery screen, the monster that you’ve discovered appears twice. After that, it shows an empty white screen that takes forever to disappear automatically. Pressing the back button on your device or closing the app will fix this issue, but on the Steam version however, there’s no way to get out of this blank screen without closing the program, creating a softlock.
  • For some reason, in Composer Island, Pango’s lower notes have more reverb compared to Steam and MSM: Composer versions.
  • The collection book for Tribal Island, The Colossingum, Composer Island, and Gold Island exists; although it doesn’t appear in the select island menu in the Book of Monsters and there’s no collection button when you’re on any of the aforementioned islands. When viewed however, the monsters are incorrectly aligned to the middle.
  • Sometimes, after awakening a Wublin or Celestial, the game will reload shortly after in order to save progress.
  • Very rarely, when selling or moving a monster, the client may glitch and fail to retrieve the monster’s statistics. It will instead fill all statistics with fail-safe values. The nickname is «Monster», the level is 0 (though the bar is full), the displayed collection currency is always 0 and never increases, the happiness value is 100% (but with an unhappy face), and the info screen is completely blank, with no description or image of the monster at all. The «Monster» also has no likes and cannot be fed, moved, or biggified. Selling the monster also doesn’t work. This can sometimes be replicated through selling several monsters in quick succession. In Composer island(?), «Monster» seems to have a Polarity tab, but viewing it only shows that it has no monsters that affect its polarity. This can also happen with decorations.
  • When selecting a powered down Monculus on Wublin Island, its nonexistent Polarity tab can be seen. It has none. It also currently uses its inactive description only when in the shop and uses its active description if it is inactive and placed on the island. When clicking on the question marks, a «Listen Up!» screen appears saying «Part of this monster’s Polarity has not yet appeared on Wublin Island.», implying that both parts of Monculus’ polarity are to be added later and do not currently exist. It is likely that this isn’t the case and Monculus will just have no polarity, like Wubbox.
  • If mail from the mailbox fails to load, a frightening pop-up will replace it that reads «Failed to load. Blame Voidcorn.» in Monstrous text.
  • Jam Boree’s sound on Gold Island is slightly different depending on the Steam or Mobile version of the game. Despite being the same melody, they are completely different tracks. Blame voidcorn

    Blame Voidcorn

    Monculus Polarity

    Monculus’s Unseen Polarity

    Error-usereggnotfound1

    Error shown for failing to Breed a Monster.

    9ED11DA6-9182-43CD-A60C-3AA9BC17A7FF

    Seasonal Event text going over the tutorial text

How-Tos | Guides | Troubleshooting
How-Tos | Guides | Troubleshooting

© Copyright 2023 Wealth Quint. All rights reserved.

By Sebanti . March 26, 20232 Mins read

Are you having a problem connecting your My Singing Monsters to its server?

If that is the case then there is no need to feel frustrated because there are many players who are facing the same issue as you.

My Singing Monsters is a free-to-play game which lets you collect and raise monsters that sing inside the game.

It is a much-loved game by players because of its art style and relaxing atmosphere.

Thus, it can be very frustrating at times when there are errors in it, but there are some easy solutions that can help you to fix the error message, “Failed to connect to server.

Try again?” in your device.

In this article, we will be looking at the reasons why you might be facing the error where you can not connect to the server of My Singing Monsters and how you can fix that issue.

What Causes My Singing Monsters Failed To Connect To The Server?

My Singing Monsters Failed To Connect To Server

There can be a few reasons why you are unable to connect with the server of My Singing Monsters from your device.

The problem can range from issues with the Firewall to a server outage of My Singing Monsters.

Below, we have listed some of the reasons for you to go thorough.

  • The server of My Singing Monsters is facing an outage.
  • Your system’s firewall is blocking My Singing Monsters from connecting to the server.
  • Poor Internet Connection.

How To Fix My Singing Monsters Failed To Connect To Server?

In this section, we will be looking at the fixes that can help you to fix the issue of My Singing Monsters failing to connect to the server.

1. Disable Firewall

If My Singing Monsters failed to connect to server, The first thing that you need to do is to disable your Firewall or give My Singing monsters access to bypass it.

To do that you can follow the steps below.

  • Go to Control Panel from the Windows search bar.
  • Open Systems and Security.
  • Select Windows Defender Firewall.
  • Turn on the Windows Defender Firewall option.
  • Click on the Turn off Windows Defender Firewall (not recommended) button under the Private network settings and Public network settings.
  • Click on OK and close the window.

2. Check Your Internet 

You should make sure that your internet is working properly.

If the internet connection is not stable then you will have a problem connecting your My Singing monsters to its server.

You can do a speed test from Google to check whether the internet speed is good enough.

You can also make use of ethernet rather than the Wifi if you find that your internet is having problems when you are connecting with Wifi.

Make sure to get your Wifi checked with the local service provider.

3. Wait For Sometime

You can wait for some time and then try to connect again to the server.

If there is any issue with the server such as an outrage or maybe maintenance then you will not be able to connect to the server.

In that case, wait until the technical team fixes the issue and then try to connect again.

You can check the server status from here.

4. Contact My Singing Monsters Support Team

You can also contact My Singing Monsters Support Team if you find that none of the fixes is working for you.

We highly recommend that you contact the professionals and take their help to solve the issue.

Similar Posts:

My Singing Monsters

Dawn of Fire

Composer

This article is about the Known Bugs of My Singing Monsters. For the Known Bugs of My Singing Monsters: Dawn of Fire, see Known Bugs/DoF. For the Known Bugs of My Singing Monsters: Composer, see Known Bugs/Composer

My Singing Monsters has a variety of bugs. The following shows bugs not yet patched in the mobile and steam versions of the game. Patched bugs should be removed for this page.

Mobile and Steam Bugs

Bugs are assumed to affect both editions when confirmed, if a bug never affected your game version, please move it to the Mobile/Steam Exclusive section.

Game Limitations

These are features that have existed in the game for awhile, and are baked in to the game’s core mechanics. Rather than being bugs, these are rather limitations of the game, so are less likely of being fixed.

  • A minor design issue, MSM features ‘3D’ audio, where the current view affects both the sound direction (left/right stereo) as well as the sound volume (distance from the player’s view). The ’emitters’ for the sound are always at the base of the monster, on the grid, resulting in a Monster’s song being louder when you are zoomed in on their base/feet, and quieter when you’re zoomed in on the part that should be making the sound, such as mouths. This is especially noticeable in tall Monsters, such as the Whisp, and Wubbox, and Biggified Monsters, as the distance between e.g. mouth and feet is greater.

Connection Issues

The fact that the game sometimes responds slowly can’t be fixed, due to its nature of being a network-dependent game. Sometimes the game will respond very slowly even when you are trying to collect coins/shards or diamonds or food, sending eggs to the nursery, breeding, selling eggs from the nursery, placing a monster, etc.

This can be dealt with by…

  1. Use a newer device (as long as you bind your account to transfer)
  2. Stand closer to a Wi-Fi modem
  3. Have some spare data on your phone or other device that can use cellular.
  • There was a glitch were when trying to breed it says, “Could Not Find PlayerBreeding Holding userEggId 1. The footage has been lost.
    • A similar glitch can sometimes occur when trying to zap an egg that has already been zapped, but was not yet removed from the Breeding station. When it is attempted that second time, the Big Blue Bubble servers respond with the error message. Example error message given in screenshot. The egg is not actually lost — it was successfully zapped, the server was just a little slow to respond the first time around or its response got lost in the depths of the internet.

      Error shown for eggs that cannot be found.

Sound

  • If Glowl and Floogull are the only Monsters on Amber Island (or all other monsters are muted), Floogull only plays once.
  • If Floogull is the only playing Monster on Amber Island, after its first verse, its song becomes very distorted and very loud, with extra bass and high reverb. This does not stop by muting Floogull, or moving out of the island. The only way for it to stop is to exit the game. Floogull’s animation also does not play while it’s screeching.
    • When unmuting other Monsters, they will also be bugged out until the song loops back around and the bug dissapears.
  • Sometimes in various islands, when listening to the song, some monsters would go very quiet for one verse. Examples of monsters that are affected are Bowgart on Plant Island and Rare Wubbox on various islands. This happens especially on Gold Island, as the cause of the glitch is too many monsters, even if it’s the same monster. (Verify for Steam)
  • When Slowing down an Island, halfway during a monster animation, the animation will stop, but the song will still go on
  • When you sometimes begin a match in The Colossingum, the battle music gets delayed.
  • When Evolving a Monster on Amber Island in the Crucible, the Monster’s sound continues playing, from the Monster’s original position, even though it is no longer present on the Island.

Animation Errors

  • Whenever you select the Nursery, if there is a Rare/Epic Egg, the gleam animation won’t squash with everything else. (Verify for Steam)
  • Glowbes do not have a squashing animation when selected, unlike any other Monster, Structure, or Decoration. (Verify for Steam)
  • Glowbes in a Fuzer do not squash along with the Fuzer’s squashing animation either. (Verify for Steam)
  • There seems to be a bug where several monsters animations restart too early, but they will still play their parts. This applies to Yool, Hoola, Bowgart, Deedge, the Dipsters, and possible others.
  • Sometimes, when the player uses the Time Machine to fully speed up or slow down a song, some monsters will sing, but their animations will not play for a short time. This mostly happens with Werdos.
  • On Fire Oasis, Light Island, Bone Island, Psychic Island, or Faerie Island simply conjure a Glowbe and place it on the island. The Glowbe’s idle animation and light pattern would be out of sync to the song, skipping part of the light pattern. This is because Glowbe blinking patterns follow the same 140 BPM as most other islands.
  • Sooza’s idle animation freezes after one loop in the Recording Studio on Amber Island.
  • Sooza’s shadow becomes twice as small during its playing animations on Amber Island.
  • Bleatnik’s tongue disappears for a few seconds at the start of its second track.
  • On tribal island, Bowgart will show the idle animation despite playing during the second loop of the second track.

Graphics

  • The main buttons in the bottom of the display (‘context buttons’) in 3.1.0 no longer shrink and grow to the bottom center when tapped, but toward roughly the bottom right. This can cause the Options label to go slightly off-screen as well.
  • After checking in a muted monster to a hotel and then placing it , when in the placing menu (when you can move the monster) the monster will be emitting rests, however it will still have its idle animation instead of its muted animation.
  • There are obvious visible gaps between some Islands’ ground and surrounding decor. An obvious example of this is Amber Island, where in the bottom-left and bottom-right corners the background can be seen through these gaps.
  • Island ‘edge’ graphic elements that should be ‘in front of’ other elements — including Monsters/Decorations/Structures — instead can appear underneath where those elements overlap, breaking the 2.5D/3D illusion.
  • Mammott’s normal fingers appear when singing on Shugabush Island with the Automammotton costume.
  • Rare Cybop uses Epic Cybop’s mouth. When its mouth opens to sing, it uses the correct mouth, causing it to switch mouths back and forth.

Mechanics

  • If you are in any of the Versus screens when the timer for new free matches counts down to zero, the game won’t recognize there being new matches available; the counter remains at 0:00:00 and when attempting to find matches, will prompt you to buy more for 20 Diamonds. Exiting the Versus screen and going back in fixes this.
  • Tapping the very top or very left of the context buttons (the row of buttons in the bottom right of the display) causes the button to react with its shrinking animation, but does *not* actually perform the action associated with that button.
  • Sometimes during breeding, the aura that appears around epic eggs will appear around the Breeding Structure.
  • Fwog’s Selling price on Bone Island is 30,000 Coins (Rare Fwog’s Selling price), instead of its customary 4,250 Coins.
  • Tawkerr on Earth Island takes 155,200 Treats per feeding to Level from 19 to 20. This is probably a typo, and should be 1,555,200 Treats.
  • As of 2.0.6, when you look at the stats of the inactive Rare Wubbox it shows that it makes 19 coins/min with a max of 54,000. This would be the rate if it was active at level 1 and 0% happiness, however, an inactive Wubbox makes nothing. (Verify for Steam)
  • A Tribal Island chief cannot place a monster if they had already removed another monster, nor can they remove a monster if they had already placed another monster. This can be dealt with by logging out (by going to the «Options» menu and then tapping on the «Log Out» button) and logging in (by pressing the «Play» button) back and forth.
  • When going to light Friends’ Torches, some Friends may have an indicator on their Island showing that there is a Torch to be lit — but upon visiting the Island, no lightable Torch is to be found. While typically this is due to their Torch having been it between the time of your receiving the Friends list and your visiting that Friend — which can thus be fixed by closing and re-opening My Singing Monsters to force the Friends list to refresh — there are known instances where this appears to be a recurring problem where the aforementioned fix has no effect.
  • After lighting your last Friend’s Torch from the Friends Torches tab, returning to the Friends menu will show the message «You currently have no friends. Invite friends below.» Switching to a different Friends tab and back changes the message to the correct «None of your friends have unlit torches.»
  • Tapping on an Egg in a Nursery that has an effect applied — such as the Epic glow effect — can sometimes fail to select the Nursery if you tap exactly on that effect, and not on the Nursery or the Egg itself. (Verify for Steam)
  • When visiting a friend that is in an unsupported version, the game will crash.
  • Removing a massive amount of friends back to back, the game can crash.
  • If you place your first Colossingum reward before the tutorial says you to do it, you will not be able to continue the tutorial and use the Colossingum. Also there will be the tutorial arrow permanently pointing to the mailbox.
  • In the Battle mode of The Colossingum, quickly tapping the player’s team monsters and the Swap button simultaneously on older devices can cause the game to freeze and crash.
  • The Crucible will appear to be encased on Friends’ Islands, even if they have demonstrably unlocked it (Rare Monsters on the Island).
  • A player’s choice of Moniker is not displayed when other players visit them.
  • Doing a goal of buying a structure that is unlocked at the next level (like a Hotel at level 14) won’t remove the coins used to buy it, the structure will appear below some monsters, decorations and other structures and can’t be selected. Buying another structure or going to another island makes the structure disappear.

Other Bugs

  • Expanding and then collapsing a Friend’s details does not return their listing to the original height, causing lines to subtly shift. Doing so on each 5 will cause the bottom line to overlap the ‘Import Friends’ text. Bug-friend expand collapse expansion.png
    (Verify for Steam)
  • After viewing an Island’s info in the Market, tapping roughly the right half of the «Get Official Soundtrack» button in the Islands menu it will not work for Android devices and some Apple devices. The area that no longer responds to any taps appears to correspond with the «Go» button when viewing the Island’s info.
  • When looking at a friend’s island, if their Castle is finished upgrading, you can see the XP sticker hovering above.
  • When the player goes to the zap menu for the Celestials, tapping an expired Celestial will refer to the Celestial as a «Wublin».
  • Completing a Fyber Offer Wall offer does not trigger the «You have been awarded for completing [N] offer(s)» with the Diamond amount, as it had with the TapJoy Offer Wall, making it easy to miss that an offer reward was awarded; only the Diamond collection sound plays, and Diamond count goes up.
  • When you load the game, the transitions to each of the islands are gone, being a hard transition instead of a smooth one. This one can get fixed by going into the Market until you exit the game and reload it.
  • Amber Island Sooza incorrectly takes its names from the Rare Flowah name pool.

Steam only Bugs

Graphics

  • The glowing effects on Magical Sanctum are not centered, instead being more on the bottom right side of the lights.

Mechanics

  • In the Market, selecting an item, then using the scroll wheel will still scroll the market item.
  • On some computers, trying to click on a button will fail. This appears to be due to a mismatch between where the button is displayed, and the region where the button is supposed to be clickable. Possible solutions follow:
    • Try clicking above/below the desired button. If you can get to the Options screen, changing to a smaller resolution and/or Fullscreen mode may resolve the issue.
    • If you use ‘Display Scaling’ in Windows — typically 125% or 150%, sometimes labeled as ‘DPI’ instead — try turning that off / setting that to 100%. Note that this affects the scale of things in all of Windows, not just MSM.
  • The Ethereal Island Breeding Structure will rarely not breed any Monsters together no matter what Level the monsters are at.
  • When reaching Level 15, the level up screen will show that the Recording Studio has been unlocked. However, this Structure is not available in the Steam Version.
  • In the breeding menu, the help button between the breed and cancel buttons is missing, thus leaving an empty gap between those.
  • Sometimes, when clicking the Collect All Button, the buttons and «CONFIRMATION» box are blank, causing a softlock.

    Blank buttons softlock

Mobile only Bugs

Animation Errors

  • When you go to record a voice for Shrubb in the Plant Island Recording Studio, Track One will play its Track Two animation but Track One sound, and vice-versa.

Graphics

  • Sometimes, if the connection is somewhat bad, the game isn’t fully logged off, and you’re holding the device vertically, then when you turn the game back on, it might be stretched to fit a vertical screen. This can happen on iOS and Android, however, on Android, the game looks to fit the screen just fine. If on Android you open My Singing Monsters via lock screen by notification, the screen is cut off, and the game is unplayable until the player closes the game and reopens it.

Sound

  • When playing My Singing Monsters and an ad appears after loading, sometimes no sound will play. This can be fixed by exiting and going back into the app. This can also result in the Monsters not singing, but ambient music and other sounds to still play.
  • If you exit in and out of the app, the Monsters may start to sing really fast and glitchy. [1]

Mechanics

  • If you go out of the game (Leave it open as a tab) and go back in through the tab while on an island during the song, the currently playing monsters will still make their sound, but will be doing their’ idle animation until the next section of the song.
  • Sometimes, when training on the Colossingum, a dialogue box will say «Watch a video to finish now for free?» at the beginning. This deducts 15 minutes, but does not finish training.
  • There is an error that appears when trying to speed up breeding time by watching an ad, under the name of “SUV 000” which appears to block you from watching ads to speed up waiting time.

Unconfirmed

  • In the Mirror Islands Map carousel: if you scroll to a locked Island, the ‘GO’ button disables. Switching to the Main Islands carousel leaves the ‘GO’ button disabled, even if that Main Island is unlocked. You have to scroll away and back again to enable the ‘GO’ button to visit it.
  • Under undetermined circumstances, moving a Torch via long-press (intended or accidental) may not enter the contextual move menu, blocking other interactions. To get out of this state, press the ‘Move’ button, then exit the move menu.
  • On Fire Oasis, all monsters would stop for 2 seconds at the start of a song, and then they start all over again over. And the rest will join in, Then stop and it repeats all over again.
  • On the map menu, after playing the spin wheel part of it still shows up.
  • When waking up a Wublin, the quick-collectable reward bubbles from other Wublins disappear.
  • Note: This glitch on mobile and only works if you don’t have a mirror island. If you are on the game and go on the internet with a open page and then go back on the game, it may work, but if you go on the mirror island menu, try to buy a mirror island you don’t have and the select the normal version of that island, it will bump you back to the loading screen and then will load the game again.
  • If you tap twice during a discovery screen, the monster that you’ve discovered appears twice. After that, it shows an empty white screen that takes forever to disappear automatically. Pressing the back button on your device or closing the app will fix this issue, but on the Steam version however, there’s no way to get out of this blank screen without closing the program, creating a softlock.
  • For some reason, in Composer Island, Pango’s lower notes have more reverb compared to Steam and MSM: Composer versions.
  • The collection book for Tribal Island, The Colossingum, Composer Island, and Gold Island exists; although it doesn’t appear in the select island menu in the Book of Monsters and there’s no collection button when you’re on any of the aforementioned islands. When viewed however, the monsters are incorrectly aligned to the middle.

My Singing Monsters

Dawn of Fire

Composer

This article is about the Known Bugs of My Singing Monsters. For the Known Bugs of My Singing Monsters: Dawn of Fire, see Known Bugs/DoF. For the Known Bugs of My Singing Monsters: Composer, see Known Bugs/Composer

My Singing Monsters has a variety of bugs. The following shows bugs not yet patched in the mobile and steam versions of the game. Patched bugs should be removed for this page.

Mobile and Steam Bugs

Bugs are assumed to affect both editions when confirmed, if a bug never affected your game version, please move it to the Mobile/Steam Exclusive section.

Game Limitations

These are features that have existed in the game for awhile, and are baked in to the game’s core mechanics. Rather than being bugs, these are rather limitations of the game, so are less likely of being fixed.

  • A minor design issue, MSM features ‘3D’ audio, where the current view affects both the sound direction (left/right stereo) as well as the sound volume (distance from the player’s view). The ’emitters’ for the sound are always at the base of the monster, on the grid, resulting in a Monster’s song being louder when you are zoomed in on their base/feet, and quieter when you’re zoomed in on the part that should be making the sound, such as mouths. This is especially noticeable in tall Monsters, such as the Whisp, and Wubbox, and Biggified Monsters, as the distance between e.g. mouth and feet is greater.

Connection Issues

The fact that the game sometimes responds slowly can’t be fixed, due to its nature of being a network-dependent game. Sometimes the game will respond very slowly even when you are trying to collect coins/shards or diamonds or food, sending eggs to the nursery, breeding, selling eggs from the nursery, placing a monster, etc.

This can be dealt with by…

  1. Use a newer device (as long as you bind your account to transfer)
  2. Stand closer to a Wi-Fi modem
  3. Have some spare data on your phone or other device that can use cellular.
  • There was a glitch were when trying to breed it says, “Could Not Find PlayerBreeding Holding userEggId 1. The footage has been lost.
    • A similar glitch can sometimes occur when trying to zap an egg that has already been zapped, but was not yet removed from the Breeding station. When it is attempted that second time, the Big Blue Bubble servers respond with the error message. Example error message given in screenshot. The egg is not actually lost — it was successfully zapped, the server was just a little slow to respond the first time around or its response got lost in the depths of the internet.

      Error shown for eggs that cannot be found.

Sound

  • If Glowl and Floogull are the only Monsters on Amber Island (or all other monsters are muted), Floogull only plays once.
  • If Floogull is the only playing Monster on Amber Island, after its first verse, its song becomes very distorted and very loud, with extra bass and high reverb. This does not stop by muting Floogull, or moving out of the island. The only way for it to stop is to exit the game. Floogull’s animation also does not play while it’s screeching.
    • When unmuting other Monsters, they will also be bugged out until the song loops back around and the bug dissapears.
  • Sometimes in various islands, when listening to the song, some monsters would go very quiet for one verse. Examples of monsters that are affected are Bowgart on Plant Island and Rare Wubbox on various islands. This happens especially on Gold Island, as the cause of the glitch is too many monsters, even if it’s the same monster. (Verify for Steam)
  • When Slowing down an Island, halfway during a monster animation, the animation will stop, but the song will still go on
  • When you sometimes begin a match in The Colossingum, the battle music gets delayed.
  • When Evolving a Monster on Amber Island in the Crucible, the Monster’s sound continues playing, from the Monster’s original position, even though it is no longer present on the Island.

Animation Errors

  • Whenever you select the Nursery, if there is a Rare/Epic Egg, the gleam animation won’t squash with everything else. (Verify for Steam)
  • Glowbes do not have a squashing animation when selected, unlike any other Monster, Structure, or Decoration. (Verify for Steam)
  • Glowbes in a Fuzer do not squash along with the Fuzer’s squashing animation either. (Verify for Steam)
  • There seems to be a bug where several monsters animations restart too early, but they will still play their parts. This applies to Yool, Hoola, Bowgart, Deedge, the Dipsters, and possible others.
  • Sometimes, when the player uses the Time Machine to fully speed up or slow down a song, some monsters will sing, but their animations will not play for a short time. This mostly happens with Werdos.
  • On Fire Oasis, Light Island, Bone Island, Psychic Island, or Faerie Island simply conjure a Glowbe and place it on the island. The Glowbe’s idle animation and light pattern would be out of sync to the song, skipping part of the light pattern. This is because Glowbe blinking patterns follow the same 140 BPM as most other islands.
  • Sooza’s idle animation freezes after one loop in the Recording Studio on Amber Island.
  • Sooza’s shadow becomes twice as small during its playing animations on Amber Island.
  • Bleatnik’s tongue disappears for a few seconds at the start of its second track.
  • On tribal island, Bowgart will show the idle animation despite playing during the second loop of the second track.

Graphics

  • The main buttons in the bottom of the display (‘context buttons’) in 3.1.0 no longer shrink and grow to the bottom center when tapped, but toward roughly the bottom right. This can cause the Options label to go slightly off-screen as well.
  • After checking in a muted monster to a hotel and then placing it , when in the placing menu (when you can move the monster) the monster will be emitting rests, however it will still have its idle animation instead of its muted animation.
  • There are obvious visible gaps between some Islands’ ground and surrounding decor. An obvious example of this is Amber Island, where in the bottom-left and bottom-right corners the background can be seen through these gaps.
  • Island ‘edge’ graphic elements that should be ‘in front of’ other elements — including Monsters/Decorations/Structures — instead can appear underneath where those elements overlap, breaking the 2.5D/3D illusion.
  • Mammott’s normal fingers appear when singing on Shugabush Island with the Automammotton costume.
  • Rare Cybop uses Epic Cybop’s mouth. When its mouth opens to sing, it uses the correct mouth, causing it to switch mouths back and forth.

Mechanics

  • If you are in any of the Versus screens when the timer for new free matches counts down to zero, the game won’t recognize there being new matches available; the counter remains at 0:00:00 and when attempting to find matches, will prompt you to buy more for 20 Diamonds. Exiting the Versus screen and going back in fixes this.
  • Tapping the very top or very left of the context buttons (the row of buttons in the bottom right of the display) causes the button to react with its shrinking animation, but does *not* actually perform the action associated with that button.
  • Sometimes during breeding, the aura that appears around epic eggs will appear around the Breeding Structure.
  • Fwog’s Selling price on Bone Island is 30,000 Coins (Rare Fwog’s Selling price), instead of its customary 4,250 Coins.
  • Tawkerr on Earth Island takes 155,200 Treats per feeding to Level from 19 to 20. This is probably a typo, and should be 1,555,200 Treats.
  • As of 2.0.6, when you look at the stats of the inactive Rare Wubbox it shows that it makes 19 coins/min with a max of 54,000. This would be the rate if it was active at level 1 and 0% happiness, however, an inactive Wubbox makes nothing. (Verify for Steam)
  • A Tribal Island chief cannot place a monster if they had already removed another monster, nor can they remove a monster if they had already placed another monster. This can be dealt with by logging out (by going to the «Options» menu and then tapping on the «Log Out» button) and logging in (by pressing the «Play» button) back and forth.
  • When going to light Friends’ Torches, some Friends may have an indicator on their Island showing that there is a Torch to be lit — but upon visiting the Island, no lightable Torch is to be found. While typically this is due to their Torch having been it between the time of your receiving the Friends list and your visiting that Friend — which can thus be fixed by closing and re-opening My Singing Monsters to force the Friends list to refresh — there are known instances where this appears to be a recurring problem where the aforementioned fix has no effect.
  • After lighting your last Friend’s Torch from the Friends Torches tab, returning to the Friends menu will show the message «You currently have no friends. Invite friends below.» Switching to a different Friends tab and back changes the message to the correct «None of your friends have unlit torches.»
  • Tapping on an Egg in a Nursery that has an effect applied — such as the Epic glow effect — can sometimes fail to select the Nursery if you tap exactly on that effect, and not on the Nursery or the Egg itself. (Verify for Steam)
  • When visiting a friend that is in an unsupported version, the game will crash.
  • Removing a massive amount of friends back to back, the game can crash.
  • If you place your first Colossingum reward before the tutorial says you to do it, you will not be able to continue the tutorial and use the Colossingum. Also there will be the tutorial arrow permanently pointing to the mailbox.
  • In the Battle mode of The Colossingum, quickly tapping the player’s team monsters and the Swap button simultaneously on older devices can cause the game to freeze and crash.
  • The Crucible will appear to be encased on Friends’ Islands, even if they have demonstrably unlocked it (Rare Monsters on the Island).
  • A player’s choice of Moniker is not displayed when other players visit them.
  • Doing a goal of buying a structure that is unlocked at the next level (like a Hotel at level 14) won’t remove the coins used to buy it, the structure will appear below some monsters, decorations and other structures and can’t be selected. Buying another structure or going to another island makes the structure disappear.

Other Bugs

  • Expanding and then collapsing a Friend’s details does not return their listing to the original height, causing lines to subtly shift. Doing so on each 5 will cause the bottom line to overlap the ‘Import Friends’ text. Bug-friend expand collapse expansion.png
    (Verify for Steam)
  • After viewing an Island’s info in the Market, tapping roughly the right half of the «Get Official Soundtrack» button in the Islands menu it will not work for Android devices and some Apple devices. The area that no longer responds to any taps appears to correspond with the «Go» button when viewing the Island’s info.
  • When looking at a friend’s island, if their Castle is finished upgrading, you can see the XP sticker hovering above.
  • When the player goes to the zap menu for the Celestials, tapping an expired Celestial will refer to the Celestial as a «Wublin».
  • Completing a Fyber Offer Wall offer does not trigger the «You have been awarded for completing [N] offer(s)» with the Diamond amount, as it had with the TapJoy Offer Wall, making it easy to miss that an offer reward was awarded; only the Diamond collection sound plays, and Diamond count goes up.
  • When you load the game, the transitions to each of the islands are gone, being a hard transition instead of a smooth one. This one can get fixed by going into the Market until you exit the game and reload it.
  • Amber Island Sooza incorrectly takes its names from the Rare Flowah name pool.

Steam only Bugs

Graphics

  • The glowing effects on Magical Sanctum are not centered, instead being more on the bottom right side of the lights.

Mechanics

  • In the Market, selecting an item, then using the scroll wheel will still scroll the market item.
  • On some computers, trying to click on a button will fail. This appears to be due to a mismatch between where the button is displayed, and the region where the button is supposed to be clickable. Possible solutions follow:
    • Try clicking above/below the desired button. If you can get to the Options screen, changing to a smaller resolution and/or Fullscreen mode may resolve the issue.
    • If you use ‘Display Scaling’ in Windows — typically 125% or 150%, sometimes labeled as ‘DPI’ instead — try turning that off / setting that to 100%. Note that this affects the scale of things in all of Windows, not just MSM.
  • The Ethereal Island Breeding Structure will rarely not breed any Monsters together no matter what Level the monsters are at.
  • When reaching Level 15, the level up screen will show that the Recording Studio has been unlocked. However, this Structure is not available in the Steam Version.
  • In the breeding menu, the help button between the breed and cancel buttons is missing, thus leaving an empty gap between those.
  • Sometimes, when clicking the Collect All Button, the buttons and «CONFIRMATION» box are blank, causing a softlock.

    Blank buttons softlock

Mobile only Bugs

Animation Errors

  • When you go to record a voice for Shrubb in the Plant Island Recording Studio, Track One will play its Track Two animation but Track One sound, and vice-versa.

Graphics

  • Sometimes, if the connection is somewhat bad, the game isn’t fully logged off, and you’re holding the device vertically, then when you turn the game back on, it might be stretched to fit a vertical screen. This can happen on iOS and Android, however, on Android, the game looks to fit the screen just fine. If on Android you open My Singing Monsters via lock screen by notification, the screen is cut off, and the game is unplayable until the player closes the game and reopens it.

Sound

  • When playing My Singing Monsters and an ad appears after loading, sometimes no sound will play. This can be fixed by exiting and going back into the app. This can also result in the Monsters not singing, but ambient music and other sounds to still play.
  • If you exit in and out of the app, the Monsters may start to sing really fast and glitchy. [1]

Mechanics

  • If you go out of the game (Leave it open as a tab) and go back in through the tab while on an island during the song, the currently playing monsters will still make their sound, but will be doing their’ idle animation until the next section of the song.
  • Sometimes, when training on the Colossingum, a dialogue box will say «Watch a video to finish now for free?» at the beginning. This deducts 15 minutes, but does not finish training.
  • There is an error that appears when trying to speed up breeding time by watching an ad, under the name of “SUV 000” which appears to block you from watching ads to speed up waiting time.

Unconfirmed

  • In the Mirror Islands Map carousel: if you scroll to a locked Island, the ‘GO’ button disables. Switching to the Main Islands carousel leaves the ‘GO’ button disabled, even if that Main Island is unlocked. You have to scroll away and back again to enable the ‘GO’ button to visit it.
  • Under undetermined circumstances, moving a Torch via long-press (intended or accidental) may not enter the contextual move menu, blocking other interactions. To get out of this state, press the ‘Move’ button, then exit the move menu.
  • On Fire Oasis, all monsters would stop for 2 seconds at the start of a song, and then they start all over again over. And the rest will join in, Then stop and it repeats all over again.
  • On the map menu, after playing the spin wheel part of it still shows up.
  • When waking up a Wublin, the quick-collectable reward bubbles from other Wublins disappear.
  • Note: This glitch on mobile and only works if you don’t have a mirror island. If you are on the game and go on the internet with a open page and then go back on the game, it may work, but if you go on the mirror island menu, try to buy a mirror island you don’t have and the select the normal version of that island, it will bump you back to the loading screen and then will load the game again.
  • If you tap twice during a discovery screen, the monster that you’ve discovered appears twice. After that, it shows an empty white screen that takes forever to disappear automatically. Pressing the back button on your device or closing the app will fix this issue, but on the Steam version however, there’s no way to get out of this blank screen without closing the program, creating a softlock.
  • For some reason, in Composer Island, Pango’s lower notes have more reverb compared to Steam and MSM: Composer versions.
  • The collection book for Tribal Island, The Colossingum, Composer Island, and Gold Island exists; although it doesn’t appear in the select island menu in the Book of Monsters and there’s no collection button when you’re on any of the aforementioned islands. When viewed however, the monsters are incorrectly aligned to the middle.

Когда я захожу в my singing monster то когда игра загружается до 100% она вылетает и так всегда
Мой код дружбы 1003349322bm

по Minel
1 день назад

Я захожу в игру и у меня выскакивает Время загрузки данных истекло

по Милана
2 дня назад

Я поддержал Big Blue Bible и мне не дали бонусные рудники?

по Виталий
1 неделю назад

Я нажимаю на иконку игры
«My singing monsters» и меня сразу же выбрасывает на главный
экран. Не могу зайти в игру

по Платон
2 недели назад

Я привязал свой аккаунт к электронной почте, и я не могу в него зайти. Даже если я правильно ввожу электронную почту и пароль, то всё равно пишет «не удалось выполнить вход». Что мне делать?

по Гриша Бородулин
2 недели назад

Я привязал свой аккаунт к электронной почте, и я не могу в него зайти. Даже если я правильно ввожу электронную почту и пароль, то всё равно пишет «не удалось выполнить вход». Что мне делать?

по Гриша Бородулин
2 недели назад

Я сделал учётную запись и теперь не могу зайти

по Ваня
4 недели назад

Я не могу войти в игру , она у меня загружается и вылетает сразу

по Ольга
1 месяц назад

В самом начале загрузки пишет проблема соединения

по Давид
1 месяц назад

Проблема соединения

по Давид
1 месяц назад

Это полный бред… Захожу в игру а вместо кнопок вылезают красные квадраты и всё я так понял это кнопки без текстур

по Савин Денис
1 месяц назад

После обновления не отображаются у друзей на островах иконки зажигания факелов, никому не могу зажечь факел, как будто уже был зажжен мной. А он точно не зажжен, в списке много друзей, кому надо бы зажечь факел.

по Анна
1 месяц назад

Игра работает минуту и вылетает

по Влада
1 месяц назад

Доходит до 100% и выходит само…уже как два дня(( Вублину не хватало 2 яиц!!!((

по Anastasia
2 месяца назад

При загрузке до 100% вылетает игра мои поющие монстры, что делать?

по Людмила Ивановна Смирнова
2 месяца назад

Не загружается игра на 35 уровне

по Людмила Ивановна Смирнова
2 месяца назад

Вылетает при загрузке игры, сразу после окончания загрузки. На любом WI-FI. Пробовал очищать кэш и сам телефон, но не помогло. Прошу помочь

по Ахмед Ибрагимов
2 месяца назад

Вылетает при загрузке игры, сразу после окончания загрузки. На любом WI-FI. Пробовал очищать кэш и сам телефон, но не помогло. Прошу помочь

по Ахмед Ибрагимов
2 месяца назад

Запускаю игру. Во время загрузки приходится долго ждать и когда загрузка доходит до 100 процентов игра вылетает. Что с этим делать вообще? Мне вублина выводить надо(((((((

по Ира
2 месяца назад

Игра долго загружается при входе, после запуска тормозит, такого раньше не было

по Дашуха
2 месяца назад

Я не могу скачать игру,писать произошла ошибка.

по Влад
2 месяца назад

Привязала игру к электронной почте,но почта была оформлена с ошибкой ,как теперь привязать игру к другой почте

по Римма
2 месяца назад

Вечная загрузка пишет в плей маркете подождите.

по Кирилл
2 месяца назад

Я запустил а там чёрный экран и красные линии

по Верол
2 месяца назад

Я захожу в игру msm и вот он типа загружается пишет загрузка файлов но ничего не происходит и так я очень долго жду и он либо просто выбрасывает либо просто не заходит а если я перезагружаю телефон захожу в мои поющие монстры он сначала всё нормально типа я захожу и всё загружается потом меня просто выкидывает и я и больше это это та же самая проблема но заново начинается

по Ксения
2 месяца назад

Не скачивается игра говорят приложение не установлено почему то(

по Настя
2 месяца назад

После загрузки файлов игры,игра вылетает.Невозможно зайти

по Ирина
2 месяца назад

Игра загрузилась,но не запускается.

по Арсений
2 месяца назад

У меня вылетело монстры, я пытаюсь зайти через почту , а оно пишет , что не подтвержден адрес почты, хотя и пароль и почта верно указаны:(

по Владислава
2 месяца назад

Пишет нет соиденения попробуйте зайти позже уже месяц

по Ваше имя*
3 месяца назад

пишет источник не найден, в плэй маркете тоже не доступен чтобы написать отзыв

по кристина захарова
3 месяца назад

Загружает , потом черный экран и вылетает .

по Руфина
3 месяца назад

Загружает , потом черный экран и вылетает .

по Руфина
3 месяца назад

Пишется пуск на белом экране

по Божена Машкова
3 месяца назад

Пишется пуск на белом экране

по Божена Машкова
3 месяца назад

Пишется пуск на белом экране

по Божена Машкова
3 месяца назад

Эзахожу в игру и пишет источник не найден надеюсь мой ак сохранится зделай е что нибудь пж

по Жека
3 месяца назад

Я не могу зайти в игру потомучто там пишет что источник не найден!!!!!!!!

по Ярцев Артур
3 месяца назад

Я не могу зайти в игру пото мучто там пишет не удалось зайти так как источник не найден,вчё это произошло когда я обновил игру!!! РАЗБИРИТЕСЬ ПОЖАЛУЙСТА!!!! СПОСИБО!!!!

по Ярцев Артур
3 месяца назад

Я не могу зайти в игру после того как игра обновилась что делать мой акк не взлетит?

по Я Алина
3 месяца назад

Я не могу зайти в игру после того как игра обновилась что делать мой акк не взлетит?

по Я Алина
3 месяца назад

Я НЕМОГУ ЗОЙТИ ПИШИТ ЗАГРУЗИТЬ НЕ УДАЛОСЬ ТАК КАК ИСТОЧНИК НЕ НАЙДЕН ПОЖАЛУЙСТА ПОМОГИТИ

по Артём Васильченко
3 месяца назад

Я НЕМОГУ ЗОЙТИ ПИШИТ ЗАГРУЗИТЬ НЕ УДАЛОСЬ ТАК КАК ИСТОЧНИК НЕ НАЙДЕН ПОЖАЛУЙСТА ПОМОГИТИ

по Артём Васильченко
3 месяца назад

Я НЕМОГУ ЗОЙТИ ПИШИТ ЗАГРУЗИТЬ НЕ УДАЛОСЬ ТАК КАК ИСТОЧНИК НЕ НАЙДЕН ПОЖАЛУЙСТА ПОМОГИТИ

по Артём Васильченко
3 месяца назад

У меня вылазит ошибка SUV000

по Богдан
4 месяца назад

Белый экран в верхней части экрана написано пуск но не запускается!

по Глеб
4 месяца назад

Когда догружается до 100 процентов и надпись my singing monsters то чёрный экран на секунду и вылет

по Маннанов тимур
4 месяца назад

Я не могу зайти ну получается вот так вот вот грузится как сначала там на 100% из-за окружается ну заполняется цветами my singing monsters и потом всё выходит игра в который раз пытаюсь не получается это случилось после того как я обновила

по Polina
4 месяца назад

При запуске игры на телефоне, приложение слетает и не запускается игра

по Екатерина
4 месяца назад

Игра просит обновления. При попытке обновиться скорость падает до нуля и при использовании WI-FI и при тарифном безлимите. Варианта продолжить игру на текущей версии нет. Смартфон Redmi note 8 Pro

по Владимир
4 месяца назад

Захожу в мсм и там 8 монстров и надпись пуск

по Мсм
4 месяца назад

когда доходит до 100% то вылет

по маиун
4 месяца назад

После 100% загрузки игра вылетает, не успев загрузится

по Наталия Сергеевна Голанцева
4 месяца назад

После загрузки игра вылетает. Пробовала удалять игру и перестанавливать НЕ ПОМОГЛО! Что делать !? В игру не поиграть(

по Анастасия
4 месяца назад

У меня сломанные текстуры и вылетает (на мобилке)

по Ttw1xy
4 месяца назад

Когда закажу на аккаунт с Другово телефона, пишет не удалось выполнить вход.

по PeTyX
4 месяца назад

После обновления выкидывает из игры .
Что делать ?

по Лена
4 месяца назад

Не могу зайти в игру. Происходит загрузка данных игры и далее приложение не открывается

по Колотилина Ирина Викторовна
4 месяца назад

Здравствуйте скажите пожалуйста по чему мой аккаунт зависает??

по АРТ
4 месяца назад

Пропали монстры на островах

по Никита
5 месяцев назад

У меня вопрос, а если удалить игру, то весь прогресс сразу сброситься или потом?

по Виктория
5 месяцев назад

Игра загружается до 100%и вылетает

по Светлана
5 месяцев назад

Мне пишут:загрузить не удалось так как источник не найден.

по Pelmen
5 месяцев назад

Игра вылетает после загрузки. Перезагрузка не помогает. Если удалить игру, все достижения потеряются?

по Мария
5 месяцев назад

Игра вылетает после загрузки. Перезагрузка не помогает. Если удалить игру, все достижения потеряются?

по Мария
5 месяцев назад

Загружаеца до 100 потом черный экран и вылет

по Бабиджон🍆😈дима
5 месяцев назад

Когда я захожу в игру вот загрузилось до 100% чёрный экран и вылет

по Артём
5 месяцев назад

Вылетает целый день после загрузки в 100%.
Вублинов не разбудить)

по Леонид
5 месяцев назад

Загружается до 100 процентов и вылетает

по Елена
5 месяцев назад

При загрузке игры на айфоне строка ожидания доходит до 100%, а затем приложение вылетает

по Анна
5 месяцев назад

Здравствуйте уважаемые разработчики сайта я не могу создать остров племён

по Фёдор
5 месяцев назад

Скачеваю игру, захожу, а там таблица на весь экран с монстрами и в углу написано «загрузить не удалось, источник не найден»

по ⚜ Лили⚜
5 месяцев назад

Скачеваю игру, захожу, а там таблица на весь экран с монстрами и в углу написано «загрузить не удалось, источник не найден»

по ⚜ Лили⚜
5 месяцев назад

Не работает реклама код ошибки SUV000

по Сания
5 месяцев назад

Не работает реклама код ошибки SUV000

по Сания
5 месяцев назад

Умина… Не… Может… Зайти….. И… Белый…. Табличка

по Коля
6 месяцев назад

Не работает магазин и почта, нет кнопки, чтобы перенести монстра 15 уровня на другой остров

по nikitauf04
6 месяцев назад

Прогрэс игры исчес у меня был 19 уровень

по Ivan
6 месяцев назад

Пропал прогрэс игры

по Ivan
6 месяцев назад

Я захожу в почтовый ящик а почты нету что делать

по Амогус
6 месяцев назад

У меня вылетает игра my sing monsters и высвечивается табличка с натписью ,,очистите КЕШ,, . Я незнаю что такое кеш и вдруг я его очищю и уменя сотрутся все мои достежения в игре……..

по Габриэлла
6 месяцев назад

Нажимаю вывести вылетает

по Сергей
6 месяцев назад

При загрузке в my singing monsters у меня вылетает игра

по Ярослав
6 месяцев назад

У меня когда я захожу вылетает

по Анатолий
6 месяцев назад

Не заходит в магазин

по Виолетта
6 месяцев назад

У меня игра перезагрузке 95%

по Павел бойко
6 месяцев назад

У меня сегодня каждый раз. вылетает май синвинг монстерс

по Азиз
6 месяцев назад

Кнопка магазин не активная

по Светлана
6 месяцев назад

Не могу зайти в игру. Захожу в игру, она вылетает. Память есть, сделайте что-то!

по Мария
6 месяцев назад

У меня не скачивает я My Singing Monsters,
Что делать?

по Мансур
6 месяцев назад

Не могу задонатить

по Захарус
6 месяцев назад

Здравствуйте!
Сутки не работают разделы магазин и почтовый ящик. Они серые и не нажимаются. Место на острове есть. Что делать?
Спасибо.

по Дарья
6 месяцев назад

Когда я захожу в My singing monsters у меня вылетает. Сделайте что то с этим.

по Валерия
6 месяцев назад

Вылетает при загрузке до 100%
Незнаю что делать а у меня между прочем заполнялся вублин и я должен был в него вложить последнее яйцо(((

по Михеева матвей
6 месяцев назад

Когда заходил в игру она вылетает при полной загрузке

по Данил
6 месяцев назад

Когда захожу в игру игра сначала загружается а потом уже вылетает что делать?

по Катя Шамсутдинова
6 месяцев назад

у меня не открывается магазин.что делать?

по виктория
6 месяцев назад

При входе( загрузке игры) выбрасывает , не даёт зайти совсем

по Сергей
6 месяцев назад

Процэс игры исщес

по Ivan
6 месяцев назад

Белый фон, надпись «пуск». В игру не заходит.

по Иван
6 месяцев назад

Описание гайда

В этом гайде для новичков и опытных игроков по My Singing Monsters рассказывается о том, какими способами можно исправить ошибки и что делать, если на белом экране выводится слово «Пуск…» или «Загрузить не удалось, так как источник не найден» и не запускается игра Мои Поющие Монстры.

Способы исправления белого экрана

Если при запуске игры MSM она у вас не запускается, а на загрузочном экране отображаются только слова с описанием ошибки, то для исправления данной проблемы попробуйте выполнить следующие шаги.

Проверка обновлений и запуск игры через VPN

Поскольку в некоторых странах могут наблюдаться проблемы с загрузкой контента из Google Play Market, то попробуйте в первую очередь убедиться, что у вас установлена последняя версия игры My Singing Monsters.

Если у вас будут наблюдаться проблемы с загрузкой новых обновлений, то на время загрузки или до момента завершения проверки обновлений игры попробуйте использовать VPN приложение.

Также вы можете попробовать зайти в игру с включенным ВПН, возможно, что этот способ позволит вам пройти проблемный этап с бесконечным белым экраном и вы сможете начать играть в MSM. Этот способ чаще всего помогает в решении проблемы с текстом: «Загрузить не удалось, так как источник не найден».

Как выглядит ошибка Загрузить не удалось, так как источник не найден в My Singing Monsters (MSM, Мои Поющие Монстры)

Как выглядит ошибка Загрузить не удалось, так как источник не найден в My Singing Monsters

Переустановка игры и сброс всех данных

Данный способ является последним, к которому необходимо прибегать, но он является достаточно эффективным.

Попробуйте удалить игру Мои Поющие Монстры с вашего мобильного устройства, далее удалить память (кэш) Google Play Market и заново установить игру. Этот способ чаще всего помогает игрокам, кто столкнулся с проблемами запуска игры My Singing Monsters (с появлением только белого загрузочного экрана).

Обратите внимание, что перед тем, как выполнять удаление и повторную установку игры MSM, вам необходимо убедиться, что ваш аккаунт в игре привязан, как минимум, к вашему почтовому ящику. В ином случае при удалении игры вы потеряете весь ваш прогресс.

Как выглядит окно с привязкой почтового ящика к своему аккаунту в My Singing Monsters (MSM, Мои Поющие Монстры)

Как выглядит окно с привязкой почтового ящика к своему аккаунту в My Singing Monsters

Иначе говоря, если вы играете в режиме гостя, то при удалении игры все ваши данные будут утеряны, именно по этой причине обязательно перед удалением игры зафиксируйте за собой ваш аккаунт, выполнив привязку по одному из доступных в игре способов.

Как восстановить удаленный аккаунт и потерянный прогресс

В случае, если уже случилось непоправимое удаление ваших данных или самой игры, и вы потеряли весь свой прогресс и сам аккаунт, то вы можете попробовать обратиться в техническую поддержку игры My Singing Monsters с просьбой восстановить для вас доступ к вашему аккаунту, где вам будет необходимо сообщить на английском языке (можно использовать сервис по машинному переводу с русского языка на английский, к примеру, Google Translate) имя потерянного вами аккаунта, уровень и код друга.

Заполнить заявку в техническую поддержку для восстановления своего аккаунта вы можете по этой ссылке.

Ниже вы можете прочитать описание полей на русском языке, что вам будет необходимо предоставить при обращении к разработчикам игры Мои Поющие Монстры.

Описание полей в заявке на техническую поддержку в игре My Singing Monsters (MSM, Мои Поющие Монстры)

Описание полей в заявке на техническую поддержку в игре My Singing Monsters

Автор гайда: YVid.

Having some trouble loading My Singing Monsters? Stuck on the loading screen? Receiving an error message or an authentication issue? These frequently asked questions will cover any error messages or connection issues that might be experienced when launching the game.

Force quitting the My Singing Monsters app is the best way to resolve any temporary issues and clear bad data. When you open an app and then minimize it, it stays running in the background with a memory of what you just did. If your connection to the Internet is dropped, the app on your device will hold onto that bad data. Force quitting the app should rectify the situation and will not affect your account’s progress in any way.

Click here to learn how to perform a force quit on your device.

  • Can I play My Singing Monsters offline?
  • When I open the app, it immediately crashes and the device returns to the home screen. What can I do to continue playing?
  • My login method is Facebook and I cannot connect to the game. What should I do?
  • My login method is email and I cannot connect to the game. What should I do?
  • My login method is Game Center and I cannot connect to the game. What should I do?
  • When I try to log in, I get a message that reads “Authorization Failed” or “Connection Issues. Try Again Later.” Why can’t I connect?

Can I play My Singing Monsters offline?

No. The game requires an active Internet connection at all times because your account information is stored online on our servers.


When I open the app, it immediately crashes and the device returns to the home screen. What can I do to continue playing?

PLEASE READ CAREFULLY.

It’s possible that your device might be holding onto some bad data. Deleting and reinstalling the app should resolve these issues. For accounts using Facebook, Game Center and email login, you can safely uninstall the game and your account will remain on our servers. When you launch the app, you will be automatically logged in via the anonymous/guest method. If this is not the login method of your existing account, simply tap Log Out from the Options Menu, tap Change User, and then log in via the correct method.

If you are playing via anonymous/guest login, please scroll to the bottom of this page and complete a support request using the form. Please categorize the request as “Technical” and include the BBB ID of your account if you have recorded it.


My login method is Facebook and I cannot connect to the game. What should I do?

If your Facebook password or security permissions have changed recently, the game might need to clear outdated data in order to re-establish a connection with Facebook. If you are using the Facebook app, please make sure it is up to date. If you are still experiencing difficulty, follow these instructions:

  • Force quit the My Singing Monsters app.
  • Sign out of your Facebook account, and then sign back in.
  • Launch the My Singing Monsters app.

My login method is email and I cannot connect to the game. What should I do?

Accounts registered via email login require a confirmation from the user. After registering for an account, you should receive an email containing a link that will confirm your registration and allow you to log in to your account.

If you have already confirmed your account and you still cannot log in, please verify that you are inputting your address and password correctly – the fields are case-sensitive and some devices will auto-capitalize the first character.


My login method is Game Center and I cannot connect to the game. What should I do?

Please verify that you are logged in to your account on the Game Center app itself. If you are not, the game will be attempting to make contact with the Game Center app and bouncing back, halting the login process.


When I try to log in, I get a message that reads “Authorization Failed” or “Connection Issues. Try Again Later.” Why can’t I connect?

Please ensure that your device is connected to the Internet. If you verify your connection and the message persists, it is likely that we are experiencing technical difficulties. Please try again later.


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