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#1
Привет! Kyocera TaskAlfa 2553ci не отправляет сканы по электронной почте. Сначала бы вроде сканирование проходит удачно но при доставке на электронную почту появляется ошибка:
Ошибка передачи
Не удалось передать электронную почту
Проверьте способы проверки подлинности отправителя и получателя.
Код ошибки 3101
Последнее редактирование:
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#2
Проверьте настройки TLS, на принтере и со стороны почтового сервера.
02/07/17 11:24 Тематика: Настройка аппарата
Процедура настройки мфу Kyocera для автономной работы с вашей локальной сетью, сканирования изображения в сетевую папку или на FTP-сервер — пользовательская функция, достаточно простая, имеющая ряд особенностей, на которые мы обратим ваше внимание.
Предварительно следует настроить папку для получения документов на компьютере:
1. Проверьте сетевые «Полное имя» компьютера (
Хост), домен и имя пользователя и запишите значения. Пользователи Windows в командной строке могут набрать «net config workstation«, либо получить нужные значения через Свойство компьютера.
2. Создайте сетевую папку и настройте права доступа в ней. В общей папке можно создать подпапку в качестве расположения для передачи данных. В этом случае в поле
Путь нужно ввести «имя общей папки\имя подпапки«.
3. Включите общий доступ для файлов и принтеров и, если необходимо, настройте правило для входящих подключений: 139 порт по протоколу
TCP. 139 — порт по умолчанию, может быть изменен (см. Руководство пользователя).
После этого можно переходить к настройке МФУ:
1. Убедитесь, что в
COMMAND CENTER включены протоколы SMB и FTP (подробная информация изложена в руководстве пользователя, в том числе правило ввода символов).
2. Положите оригинал на стекло, нажмите клавишу
Отправить.
3. Выберете направление передачи: Папка
SMB или Папка FTP.
4. Введите Имя
Хоста.
5. Введите имя папки, заданное в параметрах общего доступа.
6. Введите имя и пароль пользователя, которые используются для входа в компьютер с папкой общего доступа.
7. В случае удачной проверки нажмите
Подтвердить адресат и клавишу Старт.
При внесении неправильных данных могут возникать ошибки с кодами 1102, 1103 и 3101 при проблемах с FTP сервером.Причины сбоев и ошибок:
1. Постоянная или временная недоступность настроенного сетевого ресурса.
2. Ограничение на допустимое количество символов в имени Хоста, имени пользователя и пароле — не более 64. Путь к сетевой папке не должен содержать более 128 символов.
3. Ошибка 1102 может возникать при использовании короткого логина вместо полного «
имя домена\имя пользователя«.
4. Неверный путь к сетевой папке, например указан локальный путь, а не сетевой.
5. Если все сохраненные значения параметров верны, а при попытке сканирования возникает ошибка, проверьте настройки Сетевого экрана (Брандмауэра), возможно в сетевых правилах существует запись с более высоким приоритетом, блокирующая порт.
Если ошибку устранить не удалось, то для решения проблемы рекомендуем обратиться в наш Технический центр.
Тэги: ECOSYS, FS, Kyocera, network, TASKalfa, диагностика, код ошибки, МФУ, эксплуатация,
Kyocera has released a number of phones and printers that are suitable for business. They have also released some other devices that you can use to help improve the performance of your devices.
There are several types of errors that you can make when trying to use one of their devices. One of the most common problems is causing Kyocera to send the message that the top tray of their machines is full of paper. A lot of people experience this error when they try to send an email or a fax.
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On this page, you will find more information about the most common causes and most relevant solutions for the Printer error ‘Send email Error 3101’. Do you need help straight away? Visit our support page.
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It has never been easier to solve error «Send email Error 3101».
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Error information
What causes the Send email Error 3101 error?
The Kyocera documentation indicates that error code ‘Send email Error 3101’ is caused by the following problem: «Error: Server Response Server setting is not authenticated normally».
Do you think there is another cause for this error? Let others know in the comments.
How to solve Kyocera Printer error Send email Error 3101
We’ve created a list of solutions which you can follow if you want to solve this Printer problem yourself. Do you need more help? Visit our support page if you need professional support with Printer right away.
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Verified solution
One possible reason for this is a send to email issue. This is a very annoying and frustrating error that can cause you to not send an email or fax correctly. The cause of your problem might be a problem with your device, or it could be an issue with your internet connection. Sometimes you may have a virus on your computer that prevents you from sending an email properly. Usually, you need to perform a few troubleshooting steps to fix this error.
When you receive the 3101 error message, that means that you have received a multi-feedback error. There were also many pages that were fed into the scanner at one time.
- Open the door and take out the pages from the scanner.
It is important to ensure that the pages are not stuck or taped together, before loading them into the ADF.
If the error still exists, clear the inside of the scanner.
- Open up the ADF.
- Spray the scanner with compressed air.
- Wipe down the sensors with a wipe of alcohol.
It is also possible to consider bug fixes or server maintenance. A company or organization is authorized to perform server maintenance.. All these are to improve the performance and the services of the app. When an update from the developer is launched, usually it will fix some problems related to bugs and errors.
The final thing you can do is call customer service to get this error fixed. You can also contact them by calling their customer service number or by visiting their website. When you tell the customer support department an error code that is showing on your screen, they will usually ask you to send the code to them. They will tell you what to do next and how to approach this problem.
Have you found a solution yourself, but it is not in the list? Share your solution in the comments below.
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Finally got this resolved. What a headache.
Intermedia’s support really leaves a lot to be desired. They’re quick to close a ticket on you if they think nothing is wrong on their end, even if it’s not resolved on your end. I was not satisfied because I knew it had to do with something on their end, so I would continue to question them for a solution, and keep the ticket open. After repeatedly telling me that the problem is on my end, that something on my side was blocking port 25 it turns out it was on THEIR end. Here’s why.
One of the troubleshooting steps they had me do on Thursday (3 days after the problem started) was to try and telnet into one of their SMTP servers, and let them know the result.
220 exmf003-4.intermedia.net Microsoft ESMTP MAIL Service Version: 2.0
helo me@liquidagents.com
250 exmf003-4.intermedia.net
mail from:me@liquidagents.com
250 2.1.0 Ok
rcpt to:kgraham@liquidagents.com
554 5.7.1 Service unavailable; Client host [x.x.x.x] blocked using cbl.rbl.intermedia.net; Blocked — see http:/ Opens a new window
data
554 5.5.1 Error: no valid recipients
421 4.7.0 exmf003-4.intermedia.net Error: too many errors
Turns out that there was a trojan on our network, and it was trying to do something on the SMTP relay connection to Intermedia at a particular time on Monday. Intermedia’s filtering system blocked that connection to us and our IP address (from our ISP’s FiOS) was blacklisted on CBL. Out of the hundred or so sites that list blacklisted IPs CBL was the only one that had our IP address on it, which is also the only one Intermedia is using (i guess).
The telnet result tells me to go to http:/ Opens a new window
So I contacted CBL and had our IP address de-listed. That option is on the page that shows your information as to why it was blacklisted. Today our port 25 SMTP relay to Intermedia is working again.
The whole point is I was right all along. It was nothing on our end that was blocking access to port 25. They were blocking it. If they could have told me 3 days ago that they were blocking us and gave me the reason why I would have been able to work on cleaning out the trojan and de-listing our IP address from CBL then. Instead i’ve wasted countless hours of lost productivity looking for something I didn’t have to. I did let them know of my displeasure with the way their support team handled my ticket. All I get is a puny apology.
I did learn a few new troubleshooting steps to try and hopefully I gave you guys some other ideas to consider. A useful website to use is www.mxtoolbox.com Opens a new window to check on MX Records and blacklisted IPs.
I need to work on a more efficient way of receiving log notifications.
So there you go!
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