Kodak i4600 ошибка u9

Contents

Problem solving

Problem

Documents are jamming or multiple

documents are feeding

U9 (document jam) is being displayed

in the function window and paper is

stopping in the transport, but is not

jamming.

The scanner will not scan/

feed documents

Image quality is poor or has decreased Make sure that the scanner and imaging guides are clean. Refer to

A-61651 November 2012

Problem solving …………………………………………………………………………….. 6-1

Indicator lights and error codes………………………………………………………… 6-3

Upgrading software ………………………………………………………………………… 6-4

Contacting Service …………………………………………………………………………. 6-4

Use the chart below as a guide to check possible solutions to problems you

may encounter when using the Kodak i4000 Series Scanner.

Make sure that:

• all documents meet specifications for size, weight, and type, etc. as

outlined in Appendix A, Specifications.

• all staples and paper clips have been removed from the documents.

• all rollers and tires are clean and the separation roller and feed module

are properly installed. See the procedures in Chapter 5, Maintenance.

To remove a document jam:

• Remove any documents from the feeder area.

• Open the scanner cover.

• Locate the jammed document(s) and remove it.

• Close the scanner cover and resume scanning.

Verify that the Document Management: Maximum Length option on the

Device-General tab (TWAIN Datasource) or the Longest Document

option on the Scanner tab (ISIS Driver) is set to longer than the longest

document being scanned. The default is 43.2 cm (17 inches).

Make sure that:

• the power cord is plugged in and the power is on.

• the power button has been pushed on and the green LED is lit.

• the scanner cover is completely closed.

• documents are making contact with the feed module and are covering

the paper present sensor.

• the last document in the stack does not have black in the area covering

the paper present sensor in the input elevator.

• documents meet specifications for size, weight, and type, etc.

• for thicker documents, toggle the gap release toggle switch during

feeding.

• you check the feed module and separation roller for signs of wear, and

replace these parts if necessary.

You can also power the scanner down and power it up again.

Chapter 5, Maintenance.

Possible Solution

6-1

• 6, A-61654/ISIS December 2009 5 Mode — select one of the following modes: • Black and White: if you want your electronic image to represent all elements of your document in black and white. • Grayscale: if you want your electronic image to have a range of varying shades of gray from black to white. • Color: if you want your electronic image to be in color. • Auto Detect Grayscale: sets auto color detect for grayscale. See the section entitled, “Auto Color Detect tab” for …

• 14, A-61654/ISIS December 2009 13 Noise Filter • None • Lone Pixel: reduces random noise by converting a single black pixel to white when it is completely surrounded by white pixels or by converting a single white pixel to black when it is completely surrounded by black pixels. • Majority Rule: sets each pixel based on its surrounding pixels. The pixel will become white if the majority of the surrounding pixels are white an…

• 17, 16 A-61654/ISIS December 2009 Image Edge Fill tab This option fills the edges of the final electronic image by covering the area with the specified color. Image Edge Fill is performed after all other image processing options have been applied. Fill Color — allows you to select the color to fill the edges with. • None •White •Black Frame Mode — fills in an equal amount of the selected color fr…

• 5, 4 A-61654/ISIS December 2009 Configuring Image settings The main ISIS Driver window provides a set of several tabs for configuring images. You can select each of these tabs and make any choices necessary to meet your scanning needs. NOTE: The Image Mode, Camera, Mode and Toggle Patch selections are available with all of the Image tabs (i.e., Main, Layout, Image Processing, etc.). Image mode — select one of the following options…

• 10, Kodak i4600 A-61654/ISIS December 2009 9 Layout tab The Layout tab provides the following options: Page Size ⎯ the default page size is set when a scanner is first selected. You can choose a different page size using the drop-down list. Page size should be set to the Scanner’s maximum when using the Automatic, Aggressive or Photo cropping option. Image Orientation • Portrait: displays the image orientation in the shape of a conventional portrait, where height is greater …

• 11, 10 A-61654/ISIS December 2009 Scan Area dialog box The Scan Area dialog box allows you to define the amount of image data which is returned to the host. NOTE: Select the Image Mode (either Normal or Merge) based on the cropping option selected on the Main tab. If you select Normal, select the side(s) (i.e., Front Image #1, Front Image #2, Back Image #1 and/or Back Image #2) to be defined. If y…

• 28, A-61654/ISIS December 2009 27 Logs tab The Logs tab provides a listing of any errors that have been encountered. You can view the Operator and Meter logs and save this information to a file by clicking the Save icon, or copy the information to the clipboard which can then be pasted into a document.
  …

• 7, 6 A-61654/ISIS December 2009 Main tab The Main tab provides the following options: Dots per inch (dpi) or resolution ⎯ indicates the scanning resolution, which largely determines the quality of the scanned image. The greater the resolution, the better the reproduction. However, scanning at a higher resolution also increases scanning time and file size. Select a resolution value from the drop-down list. The default i…

• 24, A-61654/ISIS December 2009 23 Auto Color Detect tab The Auto Color Detect tab provides the following options: Color Content • Off: this is the default. No color content will be detected. • Low: documents requiring only a small amount of color to be saved as color or grayscale images. Used for capturing documents that are primarily black text with small logos, or contain small amounts of highlighted text or small colorful photos. • Medium: documents require more colo…

• 23, Kodak i4600 22 A-61654/ISIS December 2009 — Medium: use Medium sensitivity if your application has varying document thickness or labels attached to the document. Depending on the label material, most documents with labels should not be detected as a multifed document. — High: the most aggressive setting. This is a good setting to use if all documents are similar in thickness to 75.2 g/m 2 (20-lb.) Bond paper. Active Sensors — three sensors cover the width…

• 16, A-61654/ISIS December 2009 15 Adjustments tab The Adjustments tab provides the following options: Color Adjustment — adjust these settings by dragging the slider bar to the left or right, entering a value in the text box or using the up/down arrows. • Red — changes the amount of red in the color image. • Green — changes the amount of green in the color image. • Blue — changes the amount of blue in the color image. Background Smoothing — using this option …

• 12, A-61654/ISIS December 2009 11 NOTE: The Scan Area dialog box is only available when Fixed to Transport, Relative to Document, or Photo with ROI is selected on the Main tab. Page Size ⎯ the default paper size is set when a scanner is first selected. You can choose a different paper size using the drop-down list. NOTE: Page Size also appears on the Layout tab. If you make a change on the Scan Area dialog box, the same selection appears on the Layout tab and vice versa. Page L…

• 13, Kodak i4600 12 A-61654/ISIS December 2009 Image Processing tab The Image Processing tab provides the following options: General Options • Deskew ⎯ automatically straightens a document within ±0.3 degrees of the leading edge of the document. Deskew can detect up to a 45-degree skew and correct up to a 24-degree angle at 200 dpi or a 10-degree skew angle at 300 dpi. This option is only available when Automatic is selected. NOTE: To prevent data loss, the document must have all four co…

• 25, Kodak i4600 24 A-61654/ISIS December 2009 • Custom: allows you to manually adjust the Color Amount and/or Color Threshold. NOTE: When setting Auto Color Detect values, it is suggested that you start with the Medium option and scan a typical job set. If too many documents were returned as color/grayscale vs. black and white, then change to the High option and re-run the job. If too few documents were returned as color/ grayscale vs. black and white, then change to the Low option and re-…

• 18, A-61654/ISIS December 2009 17 Blank Page Detection tab Blank Image Detection allows you to configure the scanner to not give blank images to the scanning application. Select the image size (KB), below which an image is determined to be blank. Images with sizes less than the number you select will not be created. If you use this option, you must specify a blank image size for each image type (Black and White, Grayscale and Color) you want to delete. If you…

• 3, 2 A-61654/ISIS December 2009 Starting the Scan Validation Tool NOTE: The Scan Validation Tool is provided by Kodak and is a diagnostic tool only. Kodak does not support the use of the Scan Validation Tool as a scanning application. 1. Select Start>Programs>Kodak>Document Imaging>Scan Validation Tool. 2. Select ISIS for the Driver Type and the KODAK i4200 (i4600) as the driver and click OK. 3. Click the icon to enable the image view panels. 4. Click the Setu…

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6-2

A-61651 December 2009

Problem

Possible Solution

0 is displayed in the function window 
after the scanner is powered on 
indicating the scanner is not 
communicating with the PC

Try the following:

• Check to be sure the USB cable is in good working condition and is 

securely plugged into the PC and USB port. 

• Be sure the software is loaded.
• Verify that the PC is recognizing the scanner.

1.

Click Start>Settings>Control Panel>Administrative 

Tools>Computer Management to display the Computer 
Management window.

2.

Select Device Manager and select your PC.

The Kodak i4200 or i4600 Scanner should be displayed under 

Imaging Devices.

3.

Click Action>Scan for hardware changes.

“False” paper jams or multifeeds 
are occurring

• Make sure that the transport area is clean.

35.6 cm (14 in.) or longer documents 
are not feeding or are jamming

Make sure the input elevator and output tray extenders are pulled out to 
provide support for long documents or use the optional document 
extenders. Also see problem U9 (document jam) on page 6-1.

Scanner is running slow

• Your PC may not meet the minimum requirements for the scanner.
• Some image processing functions will reduce scanner speed.
• Resolution (dpi) setting may be set too high.
• Your virus software may be scanning all TIFF or JPEG files.
• Ensure you are scanning to a local drive.

Documents are skewed during 
scanning

Make sure that:

• the input elevator side guides are adjusted to fit the documents being 

fed.

• documents are being fed perpendicular to the feed module.

• all staples and paper clips have been removed from the documents.

• the feed module, separation roller, and drive rollers are clean.

• the scanner cover is firmly closed.

Scanner pauses excessively during 
scanning

Make sure that:

• the host computer meets minimum requirements for scanning.

• there is enough free space on the hard disk drive.

• all other applications are closed.

• you are using a USB 2.0 connection.

You can also try changing the scanning options (compression, etc.) in 
your scanning application.

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