Код ошибки caa50024 microsoft teams

Some of our readers have recently reported that they cannot open the Microsoft Teams application while receiving the CAA50024 error message. Users of the Microsoft applications such as OneNote, Outlook, Word, and so forth have also reported the issue to be frustrating.

What is the CAA50024 error in Teams?

The CAA50024 error in Teams manifests when users try to open the Microsoft 365 (M365) apps. This error is because the device cannot be enrolled in the M365 tenant for device management.

Users can’t sign into their school account on the Office 365 app, and they are met with the following error message: Something went wrong. We couldn’t sign you in. If this error persists, contact your system administrator and provide the error code CAA50024.

There can be several reasons behind the CAA50024 error in Teams. Below are some of them:

• The device is not connected to Azure – This error code may be displayed if your device is not connected to Azure. To determine if this is the case, check your device’s status in Azure.
• Admin has blocked the access – If you’re using a public network, the error can appear if the network administrator has restricted access to Microsoft Teams or other programs.
• Firewall settings – If your firewall or antivirus detects an application or service as a threat to your computer, it may be possible to stop it.
• Office is outdated – The most frequent reason for this error is that you’re using an out-of-date version of Office. Consider updating the app.
• Devices registered to Azure have expired – If you are having trouble logging in, it could mean that your Azure account may have expired.

Now that you know some of the potential reasons behind the error, let’s proceed to how to fix it.

How do I fix the CAA50024 error in Teams?

Before engaging in any advanced troubleshooting or settings tweaks, try to perform the following:

• Ensure you’re using a Microsoft account or a work or school account connected to Office 365.
• Try to switch to the app rather than the web version.
• Ensure that your Office app is up to date.
• Try not to use a public network, or check out how to protect yourself while using public Wi-Fi.

If the problem persists, you can explore the advanced solutions provided below.

1. Remove the Account under Access work or school

1. Close all Microsoft 365 applications, then press the Windows key + I to launch the Settings app.
2. Click on Accounts and choose Access work or school.
3. Now, select the account you want to unlink (your school account) and click on Disconnect.
4. Restart your device.
5. Launch Teams and sign into your Microsoft account again.
6. Do not select the Allow my organization to manage my device option. Leave the box unchecked when it appears, so it does bring back the error.

Removing your account and signing in should help fix the CAA50024 Microsoft Teams error.

2. Temporarily Disable your Antivirus Software

1. Click on the Start menu icon, type windows security in the search bar, and click Open.
2. Click on Firewall & network protection, then select Public network.
3. Locate Microsoft Defender Firewall and toggle the off button.

You should also turn off any third-party antivirus software you’re using before attempting to sign back in. Then, check if the CAA50024 error in Microsoft Teams has been resolved.

3. Connect your device to a school/work account

1. Press the Windows key + I to launch the Settings app.
2. Click on Accounts and choose Access work or school.
3. Click on Connect next to Add a work or school account.
4. Now follow the on-screen instructions to connect your device with Azure.

To fix Teams error CAA50024, link your device to Azure. Additionally, you need to update the app to the latest version.

And that’s it on how to fix the CAA50024 Microsoft Teams error code.

In case you come across an issue where Microsoft Teams status is stuck on updating, you can check out our helpful guide on how to proceed.

If you have any questions or suggestions, let us know by using the comments section below.

Question

Issue: How to fix Microsoft Teams error CAA50024 in Windows?

Hello. I tried to log into my Teams work account at home but I received the CAA50024 error. How do I fix this?

Solved Answer

Microsoft Teams is a collaborative communication tool for businesses and organizations that helps to streamline team communication, chat, file sharing, video conferencing, and other functions. Its benefits include better team collaboration, increased productivity, and improved communication.

Using a business account on a personal laptop, on the other hand, may result in some issues, one of which is the CAA50024 error in Windows. This error typically occurs when a user attempts to sign in to Teams on a personally owned device using their work account. It may restrict their access to organizational resources and prevent them from effectively using Teams.

The error code CAA50024 indicates that the error response came from the MDM terms and conditions page. This indicates that there is most likely a problem with the terms of service URL or the MDM service endpoint. This error code may result in the following messages being displayed to users:

Something went wrong.

We weren’t able to register your device and add your account to Windows. Your access to org resources may be limited.

or:

We couldn’t sign you in. If this error persists, contact your system administrator and provide the error code CAA50024.

Additional problem information

Error code: CAA50024
Server message: Error response came from MDM terms of use page.

Users should contact their system administrator for assistance in resolving this issue. Correcting the MDM terms of use URL in the Azure portal, assigning the user a valid Intune license, or removing the user from the MDM-related security group are all possible solutions. The exact solution, however, will depend on the specific circumstances of the error and may necessitate advanced technical knowledge.

In this guide, you will find 4 steps that should help you fix Microsoft Teams error CAA50024 in Windows. If you experience any other Windows OS problems, you can try using a maintenance tool like FortectMac Washing Machine X9. It can fix most system errors, BSODs,^[1] corrupted files, registry^[2] issues, or clear cookies and cache.^[3] Otherwise, follow the step-by-step instructions below.

Solution 1. Disconnect from the organization

When you first add a school or work account to your Windows PC, you may mistakenly click on the prompt that says “Allow my organization to manage my device.” By granting permission, your organization/school can enroll your device in its Azure Active Directory, gaining access to a wealth of information about your device via Microsoft Intune.

• Log in to Windows using a local or Microsoft account that has administrator privileges (other than your work account).
• Click on the Windows Search icon and type credential manager.
• Click on the Credential Manager app that shows up.
• If you see any Microsoft/Office 365 app credentials listed, click on the dropdown arrow to expand the record and then click on the Remove link.
• Click on the Start button icon.
• Select Settings.
• Click on Accounts in the left panel.
• In the right panel, click on Access work or school under Account settings.
• Select the school/work account.
• Click on the Disconnect button.

• Click on Yes in the confirmation prompt that appears.
• Next, click on Disconnect in the Disconnect from the organization dialogue box. This will disconnect Windows from your work or school account.
• You will be asked to enter the login information of an alternate account. Enter information of the same account with which you have signed into Windows.
• Click on the OK button.
• A popup to restart Windows will appear. Click on the Restart now button.
• Launch Teams and log in using your work account.
• Uncheck the Allow my organization to manage my device prompt.
• Click on the This app only or No, sign in to this app only link.

Solution 2. Ask the IT administrator to assign you a valid Intune license

If your device attempts to auto-enroll in Microsoft Intune without a valid Intune license, the CAA50024 error may occur. MDM integration via Azure AD is a premium feature available only to licensed users. To avoid encountering the CAA50024 error in Teams, please request that your IT administrator assign you a product license.

Solution 3. Ask the IT administrator to remove you from the MDM-related security group

If you are unable to obtain a license assignment, please ask your administrator to remove you from the MDM-related security group. The MDM User Scope setting in the Azure AD portal determines which users are eligible for Intune-assisted device enrollment. The CAA50024 error will be automatically resolved once your device no longer attempts to enroll with Intune.

Solution 4. Ask the IT administrator to verify that the MDM terms of use URL is set correctly

The CAA50024 error message displays a server message pointing to a problem on the MDM terms of service page. To resolve this issue, please contact your IT administrator and request that the MDM terms of use URL in the Azure portal be corrected. The terms of service URL refers to the endpoint of the MDM service that is in charge of displaying the terms of service text to end users. This text outlines the policies that the organization will enforce once the device is added to the company’s directory.

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