Столкнувшись с ошибкой, многие люди думают, что ничего не могут с этим поделать. Хорошая новость заключается в том, что технические проблемы характерны для многих устройств и приложений. С помощью нескольких методов устранения неполадок вы можете решить проблему самостоятельно или дождаться восстановления службы.
Zoom – это онлайн-инструмент, который может быть подвержен различным ошибкам подключения и проблемам с сервером. Проблемы могут возникнуть, когда вы используете мобильное приложение Zoom или настольное приложение на ПК с Windows 10 или компьютере Mac. Пользователи, получающие доступ к Zoom через свои веб-браузеры, также могут быть затронуты.
Присоединяясь к видеовстречам Zoom или участвуя в них, вы можете столкнуться с такими кодами ошибок, как 3038, 103033 и 1142. Если вы хотите решить проблему и вернуться к видеоконференции Zoom, вы можете попробовать одно из решений, перечисленных ниже.
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Когда вы видите Код ошибки зума 3038, вы также можете столкнуться с сообщением об ошибке, «Встреча Zoom истекла». Он указывает на просроченный веб-семинар или токен встречи, который вы пытаетесь использовать для присоединения к видеоконференции.
Код ошибки зума 103033 покажет сообщение об ошибке, «Организатору вебинара было отказано в получении вашего электронного письма». Это означает, что организатор встречи Zoom, к которой вы пытаетесь присоединиться, не принимает ваш адрес электронной почты. В некоторых случаях вы можете увидеть сообщение об ошибке «Покинуть встречу: на встрече возникла проблема. (Код ошибки: 103033) ». Это может быть реальный случай с хостом или может быть неизвестная проблема с сервером, которая вызывает ошибку в зависимости от вашего устройства.
Видя Код ошибки зума 1142 отобразит сообщение об ошибке, «Невозможно присоединиться к собранию. В настоящее время эта встреча недоступна из (название страны) (код ошибки: 1142) ». Это означает, что запланированная встреча Zoom, к которой вы пытаетесь получить доступ, недоступна в вашей стране или была ограничена только определенной аудиторией.
Итак, как исправить коды ошибок Zoom 3038, 103033 и 1142, когда вы не можете участвовать в собраниях Zoom? Давайте посмотрим на решения ниже.
Метод №1 – Подтвердите токен масштабирования или детали на своем хосте.
Свяжитесь с организатором вашего звонка Zoom и снова попросите действительный токен и детали встречи. Проверьте, совпадает ли он с токеном, к которому вы пытаетесь присоединиться. Вы также можете попросить организатора принять вас, когда вы захотите принять участие в видеоконференции Zoom.
Метод # 2 – перезапустите приложение Zoom
Закройте приложение Zoom или веб-сайт Zoom и закройте браузер.
Подождите 3 минуты, прежде чем перезапустить приложение или браузер.
Теперь попробуйте принять участие в вызове Zoom, если можете присоединиться.
Метод № 3 – Используйте VPN или прокси-сервер
Если на вашем устройстве есть VPN-сервер, включите его и попробуйте войти в вызов по видеоконференции Zoom. Если вы можете присоединиться к собранию, это означает, что это может быть ошибка географического ограничения или некоторые ограничения вашего интернет-провайдера или текущего подключения к Интернету. Обязательно выберите страну, в которой доступен Zoom.
Если у вас его нет, вы можете легко создать учетную запись и подписаться на премиум-сервис VPN. Ознакомьтесь с этими популярными VPN-сервисами, которые вы можете попробовать прямо сейчас.
Метод №4 – переустановите приложение Zoom.
Вы можете попробовать установить новую версию приложения Zoom, чтобы устранить проблему. Сначала удалите приложение Zoom на своем устройстве. Зайдите в раздел Store и найдите Zoom. Теперь установите приложение. Попробуйте снова присоединиться к собранию Zoom.
Метод № 5 – Обратитесь в службу поддержки клиентов Zoom
Если ни одно из вышеперечисленных решений не работает, вы можете связаться со службой поддержки клиентов Zoom и сообщить о проблеме, с которой вы столкнулись. Перейти к https://support.zoom.us/hc/en-us в браузере и щелкните «Связаться со службой поддержки», чтобы создать отчет.
Что еще вы сделали, чтобы попытаться исправить упомянутые выше проблемы с масштабированием? Вы можете поделиться с нами своими методами в разделе комментариев ниже.
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In most cases, you will have to revert to the meeting admin
- The primary trigger for this error is visiting expired or ended meeting links.
- We recommend getting new meeting links or contacting the admins to solve the error.
You probably just encountered the Zoom error code 3038. In this article, we will explore all you should know about it.
Zoom is one of the most used applications worldwide for taking online webinars, meetings, and online video conferences.
Thanks to the engagement rate and other available features, the app has grown to be highly appreciated by its users.
For some, though, the error code 3038 seems to appear out of the blue, interfering with their app use.
Why is my Zoom showing an error?
We have gathered from users that a few factors may trigger the error code while using the Zoom service. At the top of the list, including the following:
- Visiting a concluded meeting – If you are trying to access a meeting that has already ended, you will get this error message.
- Using the wrong link – You also may be using the incorrect meeting link. In this case, instead of an ongoing meeting, you may be visiting an elapsed one.
The Zoom error code 3038 means that the Zoom meeting has expired, and the code precisely indicates this.
This article will explore the steps necessary to fix the zoom error code 3038. However, it would be best if you also were careful because some malicious programs may disguise themselves as the Zoom app.
How do I fix error 3038?
Before trying the solutions we have listed, we recommend you wait a few minutes and retry reaccessing the link.
Also, since this error indicates that the webinar has expired, you need to check and ensure that the link you are using is still valid when you try to join and that the token you pass is also valid.
1. Talk to the meeting organizer
Since this error is often because the meeting you are trying to attend has ended or expired, your best bet will be to ask the administrator to set up another meeting.
If you are the organizer, you may navigate to the Zoom service and reschedule the meeting so that others can access it, and this will solve the Zoom error code 3038.
As opposed to a regular meeting where users can join without having to schedule them in advance, the webinar needs to follow a different set of rules.
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2. Double-check the link
- Take a look at the invitation link on your Address Bar.
- Like in the example below, within the address, you must observe that there is a zoom.us domain. If there is none, it could be a wrong or malicious link.
https://us04web.zoom.us/j/71668424656?pwd=waQIz7EPyKvB2gGE3sbRARl97GPTGp.1
As you can see, although the Zoom error code 3038 is unpleasant, fixing it does not need to be time-consuming and can be done with just a few easy steps.
Users have also experienced the error code 1142 installation failed; in this case, you will need to contact the admin.
Please comment in the dedicated section below if you have additional recommendations or suggestions.
Have you been getting a Zoom Error Code 3038? Are you annoyed that you can’t join your online class or meeting? If so, we’ll do our best to make sure you can get back on track with your remote schedule.
The recent pandemic had created several unfortunate circumstances for the everyday person. Supplies were drying up, and unemployment was on the rise due to lockdowns and restrictions by the government. Many people were struggling to find a work environment without compromising their safety.
In came the rise of video conference applications with Zoom at its forefront. With Zoom and other similar video conference applications, the now familiar remote work and online education trend began. Zoom had amassed millions of downloads in a short period, and workload on their servers increased, resulting in many errors, including the Zoom Error Code 3038.
What is Zoom Error Code 3038?
Zoom has several labeled errors that denote problems directly to the user instead of keeping you in the dark and guessing. One such is Error Code 3038.
The webinar or conference call you are trying to join has ended or expired
At any given moment, Zoom is handling thousands of calls simultaneously. To join said call, you would need an invite link or a code to the webinar. If you use these when the call or webinar is not online or active, you’ll most likely face Zoom Error Code 3038.
Why did I get Zoom Error Code 3038?
Other than the aforementioned reason, several other factors may lead you to encounter this error, such as:
- Unstable internet connection
- Delay in automatic start of the webinar
- Server issues
- Outdated app
- Cache in multitasking
- Device issue
If you have encountered the this error, then by following the subsequent steps, you can get back into your Zoom webinar without missing a minute of your Zoom meeting.
How do I get rid of Zoom Error Code 3038?
Check-in with the meeting host
The meeting host in a Zoom webinar is the individual who has organized and set up the call. A Zoom webinar usually begins after the meeting hosts arrive. Most of the time, individuals who are early are placed on a temporary waiting page.
However, there may be cases where you can get prompted by a Zoom Error Code 3038 instead of redirecting to the waiting page. To ensure this is not the case, contact your meeting host through other means and confirm whether the meeting has begun or not.
Wait for a couple of minutes
Due to the heavy workload that Zoom is handing in this day and age, there is a lot of processing in the background. When the meeting hosts start the meeting, it can take from seconds to up to several minutes for all members to join the webinar, especially if it’s a large meeting up to 1000 individuals.
It’s best to wait for a few minutes while the webinar handles its workload, and eventually your turn in the queue will come.
Server issues delays
As mentioned above, Zoom servers take on huge workloads. When multiple large meetings are in order around the globe, even Zoom servers can crash. These crashes can lead to server errors like Error Code 1054 and Error Code 5003.
Zoom Error Code 3038 is no exception to this mishap. So, if you’re getting this error, the majority of users are probably getting it too. It’s best to wait until Zoom fixes its servers and brings them back online.
Update to the latest version of Zoom
Sometimes an outdated version of the app is responsible for a number of problems that may have been fixed in the future. Therefore, make sure you have your Zoom app updated by checking into the Play Store or App Store on your phone. Alternatively, for upgrading Zoom on a laptop or PC, click here.
Clear multitasking
Clogging of RAM can occur if you use multiple apps at the same time. This can cause unknown glitches in your device such as causing Zoom to prompt you with Error Code 3038. To solve this, clear your multitasking tab.
You can access this by double-tapping the home button/swiping up on your iPhone, or pressing the bottom left button on your Android device. Tap to clear all apps. After that, reopen your Zoom app, and you will be able to access your webinar.
You can go one step ahead and restart your device. Restart puts your RAM in a refreshed state, and any cache that may be causing you problems will be cleared in a reboot.
Final thoughts
If your issue of Zoom Error Code 3038 persists after following our comprehensive guide, then don’t hesitate to contact Zoom customer support. We hope this guide helped you in rushing back to your webinar.
Different Zoom Error codes showing up? Check out our Guide to Fix Zoom Error Code 5003, How to Fix Zoom Error Code 3113 and Guide to Fix Zoom Error Code 105 for more information.
Zoom is a cloud-based video conferencing platform allowing users to connect with co-workers or teams via audio and video meetings. Zoom has over 300 million daily active users in meetings.
That large number of daily users creates a huge workload on the Zoom servers forcing the server to go down occasionally, resulting in several errors, including error 3038.
The culprits of error code 3038 are an expired meeting link or an invalid token. Moreover, various other reasons can lead to the same problem.
This article is well-written with the causes and fixes to resolve the Zoom 3038 error code. So without wasting time, let’s get started!
Quickly check our epic post on how to add recording timestamp in Zoom.
What is Error Code 3038 on Zoom?
Error 3038 on Zoom indicates that the meeting link has expired, which is why the meeting number is no longer valid. If the host ended a meeting or took a break in mid-meeting, the meeting moved to its former meeting section, forcing the meeting to be deactivated.
When the meeting or webinar is not active or online, Zoom shows an error with the “The meeting has problem (Error code: 3038)” message.
Along with a valid meeting link, you must also ensure that you use a valid token to enter the meeting or webinar. An invalid token can force Zoom to show the error with code 3038.
Several reasons can lead you to error 3038 on the Zoom application. Check the below section of this article to find out what is causing the error 3038.
Also read how to update Zoom.
Why Did Zoom Showing Error Code 3038?
Zoom applications can show an error with the code 3038 while joining a meeting for several reasons. An unstable internet connection, delay in the start of the meeting or webinar, server issue, outdated Zoom application, numerous background apps, or device issues can show the error 3038.
Along with the expired meeting links, the above reasons can redirect users to the error page instead of the actual meeting page. Go through the following reasons list to understand more.
Here is the list of the reasons that lead to error code 3038 in Zoom:
- Unstable internet connection: Zoom meeting consumes a lot of data to upload and download simultaneously, therefore a stable internet connection is needed.
- Server error: Zoom has a ton of meetings running every single moment that sometimes force their server to go down.
- Outdated application: An outdated app can contain numerous bugs and glitches, and Zoom is no different from them.
- Background applications: When your device has a ton of background apps running, it can consume almost your entire RAM, leading you to the Zoom 3038 error.
If you see any of the above reasons on your device, they may be causing the error and showing an error page instead of the actual meeting page.
Here’s a complete guide on Adobe Reader change default Zoom setting.
The host needs to update the meeting or webinar link to resolve this error. The host can move the meeting to an upcoming future meeting by changing the time of that particular meeting so the meeting can be back in the future. Besides, you must ensure a stable internet connection to resolve it.
Though the error primarily occurs for an invalid or expired meeting link, several other issues can sometimes lead you to this problem, such as server delays, an outdated version of the zoom application on your mobile, Mac or Windows, or corrupted cache files.
Go through the following methods to resolve the error 3038 on Zoom.
Here are the ways to fix Zoom error 3038:
1. Ask the Meeting Host
The meeting host is the person who organizes the meeting or webinar in Zoom. Zoom meetings usually start with the arrival of the host.
If any participants arrive earlier in a meeting, they are placed on a temporary waiting page instead of the actual web page.
When you are redirected to an error page 3038 rather than the waiting page, you should contact the host via other mediums to ensure whether the meeting started or not.
Check out some of the best ways to pause your video on Zoom calls.
2. Wait a Couple of Minutes
As Zoom can start a meeting with around 1000 people at a time, a lot of work goes on in the background. It is informed that Zoom meetings can take a second to several minutes to join all the members.
While everyone is trying to join a large meeting, Zoom can sometimes show an error with the code 3038 and restricts you from joining the meeting.
In that case, you should wait a couple of minutes before trying any subsequent methods.
3. Server Issues
Zoom is a fully cloud-based conferencing platform, and the Zoom server works with a huge workload as thousands of meetings are running simultaneously on the server.
The heavy load on the Zoom server can crush or slow down the server. If you are getting the error because of server issues, most Zoom users are probably facing this error.
So, you should wait until Zoom resolves the server issues and brings them back online again.
Check out our recent article on limit framerate when sharing screen on Zoom.
4. Check the Internet Connection
An unstable internet connection can interrupt Zoom users from accessing the platform or joining a meeting.
As video conferencing platforms are data-hungry because of uploading and downloading files simultaneously, a high-speed internet connection is necessary.
Check your internet connection and switch to another network. If your internet connection is stable, move on to the following fixes.
5. Update Zoom
An outdated application can lead to numerous problems, and it can also lead to the error 3038 issue. Generally, applications get updates frequently to fix bugs and glitches.
If you are using an older Zoom version on your Android or iPhone, you can quickly update by checking the PlayStore or AppStore on your mobile.
Alternatively, you can update your Zoom Desktop Client for your Windows PC, Mac, or Linux by navigating to Zoom Support.
6. Clear Background Applications
Running background applications can consume a lot of RAM. If most of the RAM is used by background applications, Zoom will not be able to use the RAM properly, leading you to several glitches, like error code 3038.
You can clear your background processes on Android by clicking on the left button or pressing the home button for a few seconds. 
For iPhone users, double tap the Home button or swipe up to access the background apps. Tap on clear all apps, and relaunch your Zoom application. That should resolve the error on Zoom. 
If you are using a Windows PC or laptop, you can close all the applications or use the Task Manager to end all running tasks. You can also restart your device, which helps to boot Windows with more free RAM.
7. Contact Support
If you can still not resolve the 3038 error on Zoom, the only options remain to contact Zoom Support.
You can contact Zoom customer support by calling them at (888)799-9666. Or you can submit a request with the details of your issue on the Zoom Support page.
Wrapping Up
Zoom redirects users to an error page saying, “The meeting has problem (Error code: 3038),” mainly because the meeting or webinar has expired.
Apart from this, several more reasons can lead you to error 3038. This article has briefly covered all the causes and the resolutions to fix error 3038 on Zoom.
Which method did help to resolve your Zoom error? Let me know by leaving a comment below.
Have you ever been in a Zoom meeting when suddenly you’re kicked out, and you get this pesky Zoom Error 3038? It can be incredibly frustrating, but fear not! We’ve got you covered.
Understanding Zoom Error 3038
What is Zoom Error 3038?
Error 3038 means the meeting ID link has expired, making the meeting number no longer valid. This often happens when the meeting is abruptly ended, and the meeting link moves to the host’s previous meetings section, rendering it inactive.
However, it’s important to consider other possibilities that might have led to this error, such as using the wrong link or mistyping the meeting ID.
Additionally, you may attempt rejoining the meeting after a brief interval of 1-2 minutes to determine if the issue is not a temporary one.
What to Do When Encountering Zoom Error 3038
- Double-check the meeting invitation: Go back to the original meeting invitation or any communication you received from the host. Look for the Meeting ID Link provided and verify that you are using the exact link as provided. Pay attention to any capitalization, special characters, or additional information included in the link.
- Reach Out to the Host: Given that this error relates to the status of the meeting link, the first course of action should be to reach out to the meeting host. The host would likely be receiving the same error on their side when trying to restart the meeting.
- Ask the Host to Update the Meeting Time: Request that the host update the time of the meeting in Zoom so that it is placed back into the future. This should move the meeting back into their “Upcoming Meetings” section and reactivate the link.
- Rejoin the Meeting: Once the host has made the necessary changes, try rejoining the meeting using the updated link they provide.
Here’s How to Rejoin a Meeting:
- To rejoin a meeting, it’s essential to locate your meeting link or ID, which is typically shared by the meeting host in the invitation or other communication. You can find it in an email, calendar event, or similar sources containing the meeting details.
- If you have a meeting link, simply click on it or copy and paste it into the designated “Join” or “Join a Meeting” section within the Zoom application. Then, click the “Join” button to connect to the meeting seamlessly.
- In case you possess the meeting ID but not the link, open the Zoom application and locate the “Join” or “Join a Meeting” button. Upon clicking it, you’ll see a designated field to enter the meeting ID provided by the host. Optionally, you can provide your name or any other required information. Finally, click the “Join” button to successfully connect to the meeting.
Steven is a certified IT professional and gaming enthusiast. He has been working in the tech industry for over 10 years, and specializes in all things Tech-related. When he’s not geeking out over the latest hardware or software release, he can be found testing out the latest video game.
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