Код ошибки 0х8004def5 onedrive как исправить

Если вы видите код ошибки OneDrive 0x8004def5, знайте, что вы не единственный пользователь, который проходит через этот процесс.

Несмотря на то, что вашей первой реакцией может быть предположение, что что-то не так с серверами (из-за того, как отображается ошибка), но это не относится к этой проблеме.

Вот что сказал один пользователь OneDrive об этой проблеме на Форум ответов Microsoft:

Новая установка Win 10 1803. Моя корпоративная учетная запись OneDrive из Office365 работает отлично, но моя собственная Один диск нет и не делал этого уже несколько дней. Итак — свежая Windows 10 Pro 64-бит. Никакого стороннего AV. Эта проблема возникает не только на одном компьютере, но и на всех последних сборках. Надежное интернет-соединение на 55 Мб. Что происходит?

Пользователи справились с ситуацией, обратившись за помощью на различные онлайн-форумы. Мы исследовали и воспроизвели проблему, чтобы дать вам сводку лучших методов, которыми вы можете попытаться решить эту проблему раз и навсегда.

1. Убедитесь, что OneDrive правильно подключен к вашему устройству с Windows 10.

1. нажмите Победа + X ключи -> выбрать Настройки из меню.
2. Перейти к учетные записи раздел -> щелкните Ваша электронная почта и учетные записи.
3. Щелкните синюю ссылку под названием Вместо этого войдите в систему с помощью Microsoft (Если вы видите этот параметр, это означает, что ваш OneDrive не подключен должным образом.).
4. Войдите в свою учетную запись Microsoft, следуя инструкциям на экране.

2. Завершите процесс установки OneDrive

1. Нажмите клавиши Win + E в то же время, чтобы открыть проводник Виндоус.
2. Искать Синяя папка OneDrive с панели в левой части окна.
3. Выберите, какие папки и файлы на вашем компьютере следует синхронизировать с OneDrive.
4. Это завершит настройку OneDrive и устранит возникшее сообщение об ошибке.
5. Если это не так, следуйте следующему методу, упомянутому в этом руководстве.

3. Временно отключите любой брандмауэр или антивирусную программу.

Некоторые пользователи добились хороших результатов при устранении кода ошибки 0x8004def5, отключив брандмауэр и антивирусное вмешательство в приложение OneDrive.

Отключение брандмауэра Windows:

1. Нажмите Win + R ключи, чтобы открыть Запустить диалог.
2. Введите «control» -> нажмите. Входить.
3. Внутри Панель управления окно -> выбрать Система и безопасность (эта опция будет доступна, только если вы используете просмотр категорий).
4. Выбирать Брандмауэр Windows.
5. Выберите вариант Включение или выключение брандмауэра Windows из меню в левой части экрана.
6. Щелкните пузырь рядом с опцией -> Отключите брандмауэр Windows (не рекомендуется).
7. Нажмите ОК чтобы применить настройки.
8. Теперь вы можете снова попробовать использовать OneDrive и отметить изменения.

Примечание: Если после этого OneDrive работает правильно, добавьте приложение в белый список брандмауэра и повторно активируйте защиту.

Отключение антивирусной защиты:

Поскольку все мы используем разные типы антивирусного программного обеспечения для защиты от сетевых угроз, шаги для достижения этой цели будут разными.

Вы можете найти подробную информацию об этом процессе, просто выполнив поиск в Google по имени антивируса и добавив «как временно отключить‘ или же ‘как добавить приложение в белый список‘.

Примечание: Рекомендуется временно отключить антивирусную защиту, и, если вы увидите хорошие результаты, подумайте о внесении OneDrive в белый список.

4. Удалите и повторно установите OneDrive.

Чтобы удалить OneDrive:

1. нажмите Победа + X одновременно -> нажмите PowerShell (администратор) вариант во всплывающем меню.
2. Внутри PowerShell: taskkill / f / im OneDrive.exe -> Нажмите Входить для запуска команды.
3. Скопируйте-вставьте и запустите упомянутые команды, убедившись, что вы используете правильную для конфигурации вашей системы:

64-битная версия: % systemroot% SysWOW64OneDriveSetup.exe / удалить
32-битная версия: % systemroot% System32OneDriveSetup.exe / удалить

Чтобы переустановить OneDrive:

1. Открыть PowerShell (администратор) снова, используя вышеупомянутые шаги.
2. Введите команду, указанную ниже, с учетом версии системы:

64-битная версия: % systemroot% SysWOW64OneDriveSetup.exe
32-битная версия: % systemroot% System32OneDriveSetup.exe

Примечание: Рекомендуется после завершения процесса перезагрузить компьютер. Это позволит правильно установить файлы.

5. Используйте альтернативное программное обеспечение для резервного копирования в облако

Мы рекомендуем попробовать Zoolz для резервного копирования и облачного программного обеспечения Genie9, чтобы получить гибкую и безошибочную работу. Это отличная альтернатива OneDrive, которая использует облачную технологию AI и защищает все ваши файлы с помощью шифрования военного уровня.

С Genie9 вы даже можете создавать резервные копии файлов из сетевых хранилищ или внешних дисков. Для этого выберите сетевое расположение или внешний диск на вкладке «Мой компьютер» на странице «Выбор данных», и программа автоматически создаст резервную копию ваших файлов.

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Мы надеемся, что вам удалось устранить сообщение об ошибке 0x8004def5 от OneDrive и вы можете использовать программное обеспечение в полной мере.

Если вы нашли какой-либо из этих методов полезным в вашей ситуации, не забудьте сообщить нам об этом в разделе комментариев под этой статьей.

Are you experiencing OneDrive Error Code 0x8004def5 on Windows 11/10? Some Windows users have reported getting this error code while using OneDrive on their computers. When the error is triggered, users get the following error message:

Sorry, there is a problem with the OneDrive servers
Try again in a few minutes. (Error Code: 0x8004def5)

There can be different causes of this error for individuals. If OneDrive servers are currently facing downtime, you will likely face this error. A bad internet connection can also be a reason that you get the 0x8004def5 error code in OneDrive. Apart from that, firewall blockage, damaged cache, and corrupted customizations and settings can be some other reasons triggering this OneDrive error.

Now, if you are facing the same error, you have landed on the correct page. In this post, we will explain fixes to get rid of the 0x8004def5 error in OneDrive on Windows 11/10. So, let’s check out.

If you are getting the “Sorry, there is a problem with the OneDrive servers” error message with 0x8004def5 error code when using OneDrive on Windows 11/10, you can use the following methods to fix it:

1. Check the status of OneDrive servers.
2. Test your internet connection.
3. Delete the Telemetry logs.
4. Reset the OneDrive cache.
5. Allow OneDrive through your firewall.

1] Check the status of OneDrive servers

As the error suggests a problem with OneDrive servers, make sure that the OneDrive servers are not down at the moment. It might be the case the OneDrive servers are undergoing maintenance or they might be facing some other server issues due to which you receiving this error. Hence, do check the current server status of OneDrive and ensure that its services are up and running. If not, wait for the server issue to be fixed from the end of OneDrive and try using OneDrive sometime later.

If the OneDrive servers are not down, move on to the next fix to resolve the error.

Fix: 0x8004de34 OneDrive error

2] Test your internet connection

The “Sorry, there is a problem with the OneDrive servers” error could be very well facilitated due to a weak or unstable internet connection. Since OneDrive needs an active internet connection to connect to its servers and synchronize data, you must ensure that you are connected to a reliable internet connection.

You might be experiencing issues with your wireless connection. So, troubleshoot WiFi problems and then try using OneDrive to check if the error 0x8004def5 is resolved or not. You can also try connecting to a different network connection and see if it helps. However, if your internet connection is working fine, use the next solution to fix this error.

See: Fix OneDrive Error Code 0x8004e4a2.

3] Delete the Telemetry logs

Some affected users were able to fix the error by clearing the telemetry logs linked with Microsoft OneDrive. You can also try doing the same and see if it works. Here’s how:

• Firstly, open the Run command box using Win+R and enter AppData in its Open field.
• Now, in the opened location, navigate to the following address:

  AppData\Local\Microsoft\OneDrive\logs

• After that, delete the following two telemetry log files from the above location:

  UserTelemetryCache.otc
  UserTelemetryCache.otc.session

• Once done, reboot your computer and open OneDrive to check if the error is fixed or not.

Read: Fix OneDrive cannot connect to Server error.

4] Reset the OneDrive cache

Another thing you can do to fix this error is reset the cache associated with OneDrive as well as the application to its default state. It might be the corrupted cache or settings that are causing an issue in establishing a connection with OneDrive servers. And thus, you are encountering the “Sorry, there is a problem with the OneDrive servers” error. So, if the scenario is applicable, you can clear the OneDrive cache to fix the issue.

Here’s how you can do that:

• Firstly, open the Run dialog using Win+R.
• Now, type the below command in the Open field and press the Enter button:

  %localappdata%\Microsoft\OneDrive\onedrive.exe /reset

This will reset the OneDrive app. You can restart the app and check if the error is fixed or not.

In case the above command didn’t work, you can use one of the following commands to reset OneDrive:

C:\Program Files\Microsoft OneDrive\onedrive.exe /reset
C:\Program Files (x86)\Microsoft OneDrive\onedrive.exe /reset

In case the error still pops up, you can move on to the next working fix.

5] Allow OneDrive through your firewall

An interference by your firewall can also cause the “Sorry, there is a problem with the OneDrive servers” error while using OneDrive. To check if your firewall is the reason why you are getting this error, temporarily disable your firewall and then see if the error is fixed. If yes, it is your firewall causing the error. So, you can allow OneDrive through your firewall to permanently fix the OneDrive error 0x8004def5.

Similarly, you can also check if your antivirus is causing the error by temporarily disabling it. If so, add the OneDrive app to its exception or exclusion list.

The above fixes should resolve the error for you.

PS: Here’s how to fix OneDrive Error Codes 1, 2, 6, 36, 0x8001007, 0x8004de40, 0x8004de85 or 0x8004de8a, 0x8004def0, 0x8004def7, 0x8004de90, 0x80070005, etc.

What is error code 0x8004def4 on OneDrive?

OneDrive Error Code 0x8004def4 can occur if your account credentials have changed or expired.

What is error code 8004dec5 in OneDrive?

The error code 0x8004dec5 occurs when signing into OneDrive. It basically indicated an authentication issue. Hence, make sure you are entering the correct username and password to access OneDrive. If the error occurs even with the correct credentials, you can delete the cached Office account identities from the registry. You can find it at HKEY_CURRENT_USER\SOFTWARE\Microsoft\Office\16.0\Common\Identity location in Registry Editor. However, do back up your registry before doing so.

What is error code 0x80070005 in OneDrive?

The error code 0x80070005 in OneDrive primarily indicates that there is a problem with OneDrive updates. To fix it, you can run OneDriveSetup.exe and update the app. If that doesn’t work, set up Group Policy for work or school accounts, reset the OneDrive app, or uninstall and then reinstall the OneDrive app to fix the error.

Now read: Fix OneDrive high CPU or Memory usage problem in Windows.

OneDrive is a reliable cloud storage service and often the first choice of most Windows users. But, many have, of late, reported seeing the OneDrive error code 0x8004def5 in Windows.

The problem could affect any of the OneDrive accounts. There are reports where a business OneDrive account worked while a personal one didn’t, or even vice-versa. So, let’s find out all about the problem and how to get things up and running.

What is error code 0x8004def5 in OneDrive?

The error appears when users try to sign in or access OneDrive, and prevents the connection from establishing. And it mostly has to do with a problem at the user’s end. Here are the primary reasons you may come across the OneDrive error code 0x8004def5:

• Poor Internet connectivity: Slow Internet speed is a common reason users encounter the error, so your primary approach should be to verify this.
• Corrupt system files: When your installation of the OS has corrupt system files, errors with OneDrive and other native applications are bound to appear.
• Misconfigured network settings: A security software or some privacy measure over the ISP or router settings could also lead to OneDrive error code 0x8004def5.
• OneDrive service is down: Though a rare occurrence, it’s likely that the OneDrive service is down, and in this case, things are automatically resolved within a few hours.

How can I fix OneDrive error code 0x8004def5?

Before we move forward, here are a few quick tips, tricks, and checks to perform:

• Restart the computer.
• Ensure OneDrive is available and configured on your PC.
• Check the Internet speed, and if it’s unsatisfactory, fix the slow Internet speed in Windows.
• Verify that the OneDrive service is running through the dedicated Microsoft Service Health page, or you could use a reliable service like Downdetector.
• Install any pending Windows updates.
• Disable the antivirus, firewall, or VPN, if either is configured and running.
• Check your ISP or router settings, and ensure that Parental Control is disabled and OneDrive (https://www.onedrive.live.com/) is added to the list of exceptions.
• Make sure you are signed in with a Microsoft account on the PC and not a local account.

If none work, head to the fixes listed next.

1. Run the DISM and SFC scan

1. Press Windows + R to open Run, type cmd, and hit Ctrl + Shift + Enter.
2. Click Yes in the UAC prompt.
3. Paste the following three commands individually, and hit Enter after each:DISM /Online /Cleanup-Image /CheckHealth DISM /Online /Cleanup-Image /ScanHealth DISM /Online /Cleanup-Image /RestoreHealth
4. Once done, run the following command for the SFC scan:sfc /scannow

If it’s the corrupt system files to blame for the OneDrive error code 0x8004def5, running the DISM tool and the SFC (System File Checker) scan should do the trick.

An even easier alternative for the above solution would be a specialized tool like Fortect that can automatically repair corrupt files by locating healthy components as replacements.

2. Delete OneDrive cache

1. Press Windows + E to open File Explorer, paste the following path in the address bar while replacing the Username with your current account name, and hit Enter:C:\Users\Username\AppData\Local\Microsoft\OneDrive\setup\logs
2. Locate the userTelemetryCache.otc and userTelemetryCache.otc.session files, select them and hit the Delete key.
3. Choose the appropriate response if a confirmation prompt appears.

3. Whitelist OneDrive in Windows Firewall

1. Press Windows + S to open Search, type Allow an app through Windows Firewall, and click on the relevant search result.
2. Click on Change settings at the top.
3. Now, click on Allow another app.
4. Click on Browse.
5. Navigate the following path where Username is the current profile name in Windows:C:\Users\Username\AppData\Local\Microsoft\OneDrive
6. Select the OneDrive.exe launcher, and click Open.
7. Click Add.
8. Now, make sure the Private and Public checkboxes next to OneDrive are ticked, and then click OK to save the changes.

That’s it! If the firewall is blocking the program and triggering the OneDrive error code 0x8004def5, adding an exception for it will do the job.

4. Reinstall OneDrive

1. Press Windows + I to open Settings, choose Apps from the navigation pane, and click on Installed apps on the right.
2. Locate OneDrive, click on the ellipsis next to it, and click Uninstall.
3. Again, choose Uninstall in the confirmation prompt.
4. Restart the computer for the changes to come into effect.
5. Now, launch the Microsoft Store, search for OneDrive, and download the application.
6. Once done, launch it, and follow the on-screen instructions to complete the configuration.

It could also be missing files or an improper initial installation to blame. In this case, reinstalling OneDrive should fix error code 0x8004def5.

After you have fixed the error, check some quick tips to boost Windows performance and make the OS faster than ever.

For any queries or to share a solution with us, comment below.

Microsoft by default includes OneDrive with Windows 11. Even though it’s not the most widely used cloud storage provider, its 5 GB of free cloud storage is difficult to pass up. Despite being less popular than Google Drive, it is nonetheless profitable because Windows includes it.

However, when they attempt to run it, some customers encounter the vexing error code 0x8004def5. An issue connecting to OneDrive is indicated by the error code. Don’t worry if you experience the same issue and are unable to log in or use your OneDrive account. We’ll outline several ways to get OneDrive back to functioning order. Let’s start.

Also Read: How to Disable OneDrive on Windows 11

Method 1: Close OneDrive And Restart The Application

You must end all running instances of OneDrive before attempting any major repairs. Restart it next to see if it connects to the server. This is how:

Step 1: To launch Task Manager, press Ctrl + Shift + Esc.

Step 2: Type OneDrive into the top search bar.

Step 3: Access the Details tab now. Select the End process option from the context menu by performing a right-click on the OneDrive.exe process.

Step 4: Then a pop-up window will appear. Select “End process tree” from the menu.

Step 5: Type OneDrive into the Start menu to launch it. Check to see if the problem appears by selecting the Open option.

Also Read: Microsoft Server Issues: OneDrive & Skype Not Working

Method 2: Verify Whether OneDrive Servers Are Down

All of your OneDrive data is kept on a specific cloud server that Microsoft manages. Even though they guarantee 99% uptime, cloud services like OneDrive frequently experience disruptions. Or perhaps scheduled maintenance is the cause of the service’s outage.

To find out which services are down, go to the Microsoft Service Health page. Use third-party websites instead, such as DownDetector. So you can find out whether other people are experiencing the same server outage problem. If so, you will need to wait until Microsoft fixes the issue and restarts the OneDrive servers.

Also Read: How To Fix OneDrive Unable to Move Shortcut Error

Method 3: Change Your Network Connections

It’s conceivable that Microsoft’s servers are blocked by your current ISP or the network to which you are now connected. Many users reported that when they changed to a different network, the problem was resolved. To share the internet with your Windows computer, you can either use USB tethering or instantly build a wireless hotspot from your phone.

After that, restart the OneDrive application and see whether you can access your networked files. To access the OneDrive servers without interruption in the future, you can also ask your ISP to remove the restriction on your connection.

Also Read: OneDrive Stuck on “Processing Changes” Screen? Here’s the Fix!

Method 4: Delete OneDrive Logs

You might try deleting the OneDrive telemetry log files that are located in the app data folder. This is how you do it:

Step 1: To open the File Explorer, press Win + E.

Step 2: Enter the following URL in the address box, replacing “UserName” with the username for your PC.

C:\Users\UserName\AppData\Local\Microsoft\OneDrive\setup\logs

Step 3: To access the OneDrive logs folder, use the enter key.

Step 4: Copy the userTelemetryCache.otc file from where you found it. Copy it and paste it on a different system drive.

Step 5: UserTelemetryCache.otc should be deleted by going back to the logs folder.

Step 6: Shut down File Explorer, then restart your computer.

Step 7: Launch OneDrive and then see if the error code persists.

Also Read: How To Fix OneDrive is Full Error on Windows 10

Method 5: Reset OneDrive

By going to their advanced options, certain Windows apps allow you to reset them. However, there is no advanced settings option for OneDrive in the Settings app. Therefore, you must manually reset it using the command prompt. This is how:

Step 1: To open the Run command box, press Win + R.

Step 2: To open a fresh Terminal window, enter cmd and press Enter.

Step 3: Enter the command mentioned below by copying and pasting it and pressing the enter key.

%localappdata%\Microsoft\OneDrive\onedrive.exe /reset

Step 4: The OneDrive window will open up to let you know the reset is happening.

Step 5: When the “Reset completed” notification appears, end the program. Start up your computer.

Also Read: How To Fix And Disable OneDrive High CPU Usage On Windows 10

The Final Word On Ways to Fix the 0x8004def5 OneDrive Error Code on Windows 11

There are several different reasons why OneDrive could be unable to connect to the server. Check if the OneDrive servers are active and start with the most basic troubleshooting steps. Then reset the app and remove the telemetry log files. Reinstall the OneDrive app and login once again if that has no effect.

Please let us know in the comments below if you have any questions or recommendations. We would be delighted to provide you with a resolution. We frequently publish advice, tricks, and solutions to common tech-related problems. You can also find us on Facebook, Twitter, YouTube, Instagram, Flipboard, and Pinterest.

Also Read: How To Fix Duplicate OneDrive folders In Explorer On Windows 10