Jam inside of machine ошибка - Решение и исправление самых разных ошибок на TopOshibok.ru

Please follow the steps below to solve the problem:

NOTE: Illustrations shown below are from representative product and may differ from your Brother machine.

Open the front cover.
Leave the machine turned on for 10 minutes to cool down.

After you have just used the machine, some internal parts of the machine will be extremely hot. When you open the front or back cover (back output tray) of the machine, DO NOT touch the shaded parts shown in the illustration. If you do this, you may burn yourself.
Slowly take out the drum unit and toner cartridge assembly. The jammed paper may be pulled out with the drum unit and toner cartridge assembly, or this may release the paper so you can pull it out of the inside of the machine.
- We recommend that you put the drum unit and toner cartridge assembly on a piece of disposable paper or cloth in case you accidentally spill or scatter toner.
- To prevent damage to the machine from static electricity, DO NOT touch the electrodes shown in the illustration.
Push down the green lock lever and take the toner cartridge out of the drum unit. Clear the jammed paper if there is any inside the drum unit.
- Handle the toner cartridge carefully. If toner scatters on your hands or clothes, immediately wipe or wash it off with cold water.
- To avoid print quality problems, DO NOT touch the shaded parts shown in the illustrations.
Put the toner cartridge back into the drum unit until you hear it lock into place. If you put the cartridge in properly, the green lock lever will lift automatically.
Do one of the following:
- If you were able to remove the drum unit and toner cartridge assembly and the jammed paper, then go to STEP 12.
- If you cannot remove the drum unit and toner cartridge assembly easily, do not use extra force. Instead, go to STEP 7.
Lift the scanner cover.
Use both hands to carefully pull the jammed paper up and out of the output tray opening.
Close the scanner cover.
Do one of the following:
- If you could pull the jammed paper out of the machine in STEP 7, go to STEP 13.
- If you could not pull the jammed paper out of the output tray opening as shown
  in STEP 7, take the paper tray completely out of the machine.
Pull the jammed paper out of the paper tray opening.
Put the paper tray back in the machine.
Put the drum unit and toner cartridge assembly back in the machine.
Close the front cover of the machine. If the machine does not start printing automatically, press Start.

If you turn off the machine while the LCD shows Jam Inside, the machine will print incomplete data from your computer.

Связанные модели

DCP-7055R, DCP-7055WR, DCP-7057R, DCP-7057WR, DCP-7060DR, DCP-7065DNR, DCP-7070DWR, MFC-7360NR, MFC-7860DWR

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This document provides error-code troubleshooting information

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Reproduction, adaptation, or translation without prior written permission is prohibited, except as allowed under the copyright
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The information contained herein is subject to change without notice.

The only warranties for HP products and services are set forth in the express warranty statements accompanying such products
and services. Nothing herein should be construed as constituting an additional warranty. HP shall not be liable for technical
or editorial errors or omissions contained herein.

Edition 1.3, 11/2022

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Document last updated

The following is the last time this document was updated:

Last update: November 11, 2022

About this document

This document provides error-code troubleshooting information. Procedures and part numbers change. For current information,
use the browser-based format.

Choose the format that best meets your needs.

Content format types

Format	Document title example	Recommended use
Browser-based	[Product] — Control Panel Message Document (CPMD)	Use when support portals are accessible for up-to-date information
PDF	[Product] — Control Panel Message Document (CPMD) PDF	Use when support portals are NOT accessible at time of service Use when a printable document is needed Note: Refer to the printer service manual for removal and replacement procedures. Note: For current information, use the browser-based format.

Control-panel message types

The control-panel messages and error code entries indicate the current product status or situations that might require action.

Note:

The Error Information Report provides more detailed information on the error and does not appear on the control-panel display.

To print and view the Error Information Report perform the following:

Enter Tech Mode.
Select Information T
Select Report
Select Error Information
Select Print?
Then touchYes

A control-panel message displays temporarily and might require the user to acknowledge the message by touching the OK button to resume printing or by touching the Stop button to cancel the job. With certain messages, the job might not finish printing or the print quality might be affected.
If the message is related to printing and the auto-continue feature is on, the product will attempt to resume printing after
the message has appeared for 10 seconds without acknowledgment.

For some messages, restarting the product might fix the problem. If a critical error persists, the product might require service.

Error -code and control-panel-message troubleshooting overview

Learn how to troubleshoot error messages.

Error codes

Error codes and control-panel messages display on the printer control panel to indicate the current printer status or situations
that might require action. Error codes are numerical, or alphanumerical, and have a set structure with six characters (example:
A1-xxxx).

The first two characters are numeric and represent the system component that is causing the error. For example, in error code
A1-1211, A1 = Motor for these printers.
The remaining four digits further define the error.

The CPMD is a comprehensive list of error codes, diagnostic and troubleshooting steps to clear or resolve the error, and other
helpful information such as service mode pins and part numbers.

The CPMD is continually updated and republished with the latest information for the following error codes.

ERROR Codes: The first two characters

Error code	System Component	System Error Description
11-2Txx	Tray- Paper	Tray X paper mismatch
A1-xxxx	Motors	Motor failure
A2-xxxx	Fans	Fan rotation error
A3-xxxx	Sensors (non-paper path)	Temp or humidity sensor error
C1-xxxx	Toner cartridge	Toner cartridge relate error
C3-xxxx	Drum unit	Drum unit related error
C5-xxxx	ITB Unit (Color printer) or Transfer roller (Mono printers)	ITB Unit or Transfer roller life message
C6-xxxx	Fuser unit	Fuser unit either not installed, wrong fuser or has been replaced
C7-xxxx	Waste toner	Waste toner container error
C8-xxxx	Developer	Developer unit error
C9-xxxx	Transfer roller	Transfer roller error
H1-xxxx	Optional tray	Optional paper tray error
H2-xxxx	Inner finisher	Miscellaneous error including general and misprint or mismatch errors typically involving (but not limited to) the fuser, the laser scanner, or the paper path
Mx-xxxx	Paper Path/Paper Tray	Paper path or paper tray sensor error (This includes tray empty, tray not installed and bin full
Sx-xxxx	System	System error, Clock, Video, HDD MSOK, Supply checking
U1-xxxx	Fuser error	Fuser error (Temp, voltage, or pressure control)
U2-xxxx	Laser/Scanner	Laser/scanner error
U3-xxxx	Document feeder	Document feeder error (Jams, loading or open)

How to search for printer documentation

The CPMD, error codes, and other support documentation for each printer is found on the internal HP portals.

These portals are on WISE for Channel (please see Accessing WISE for HP channel partners (HP Partner Portal) below for instructions on how to navigate to the site) and WISE. WISE for Channel is available to HP channel partners and WISE is available to call agents, service technicians, and other
HP internal users. The level of detail available will depend on your access credentials. To learn how to find support content
in WISE, watch the video here.

WISE — How to access and use

Learn how to access and use Web-based Interactive Search Engines (WISE) to locate available support information. WISE is a
repository of technical support documentation including service manuals, user guides, videos, and general support information.

Accessing WISE

Learn how to access Web-based Interactive Search Engines (WISE) if you are an HP channel partner or an internal HP user.

Accessing WISE for HP channel partners (HP Partner Portal)

Learn how to access WISE by accessing the HP Partner Portal if you are an HP Channel Partner.

Note:

If this is your first visit to the HP Partner Portal, you will be asked to create an account. Follow the setup directions
using your HP Partner credentials.

Select the Services & Support tab, and then select Technical Support.
Select Technical Documentation.
You will be taken to the WISE portal.

Play the video:

Accessing WISE for internal HP users

Using WISE to search for error codes

Learn how to use WISE to look up error codes.

Note:

The model used in the instructional videos is an example. The same steps apply to all printer models.

You will need the printer type (e.g. HP LaserJet), model number (e.g. M607), and bundle option (e.g. dn, dh, z).

Search for error codes using the lookup widget

Learn how to search for a specific error code using the WISE Error Code Lookup widget.

Select Products in the navigation bar of the WISE portal home page.
Using the type, model number and bundle option of the printer to be repaired, select HP Printers
> Type of Printer >
Model Group > Model Number >
Bundle Option >
Product Number, and then select Launch Product Detail Page. The PDP page will open.
Enter the error code in the widget in the Error Code Lookup area at the bottom-right of the screen and click the search icon or press the Enter button.
Select the desired topic from the search results.

Search for error codes from the WISE home page

Learn how to search for a specific error code from the WISE home page.

Enter the model number in the search field on the WISE home page. The search is predictive, and a drop-down menu will appear
with available selections.

Note:

Selecting the series item from the drop-down list is recommended for the most accurate search return.
Enter the error code in the search field.
Select the desired topic from the search results.

Using WISE to access repair and replace videos for FRUs

Learn how to use WISE to access repair and replace videos for FRUs.

Note:

The model used in the instructional videos is an example. The same steps apply to all printer models.

You will need the printer type (e.g. HP LaserJet), model number (e.g. M607), and bundle option (e.g. dn, dh, z).

Search for a printer’s Product Detail Page (PDP)

Learn how to search WISE for product specific information. Quickly review the steps and then play the video.

Select Products in the navigation bar of the WISE portal home page.
Using the type, model number and bundle option of the printer to be repaired, select HP Printers > Type of Printer > Model Group > Model Number > Bundle Option > Product Number, and then select Launch Product Detail Page. The PDP page will open.
Select the link to Videos in the Other Content menu at the bottom-right of the screen.
Select the desired video from the list of videos.

Play the video:

Perform a model number search using the search function

Learn how to search WISE using the model number. Quickly review the steps and then play the video.

Enter the model number in the search field on the WISE home page. The search is predictive, and a drop-down menu will appear
with available selections.

Note:

Selecting the series item from the drop-down list is recommended for the most accurate search return.
Click the search icon to the right.
To refine the search results, select the radio button labeled video in the upper-right portion of the screen.

Tip:

To refine video search results, append a part name to the model detail shown in the search bar. For example, adding the word
fuser to the detail in the search bar will return videos related to repair and replacement of the fuser.

Play the video:

Printer service information

Last update: November 11, 2022

Service mode PIN numbers:

M433, M436
: 10043616
M437, M438, M439, M440, M442, M443, M42523, M42623
: 10043616

To enter tech mode:

Touch the following in sequence:
When Tech Menu is displayed, touch OK.

Numerical control panel messages

Use the following numerical error message troubleshooting to resolve your issue.

11-XXXX error messages

A1-XXXX error messages

A2-XXXX error messages

A3-XXXX error messages

C1-XXXX error messages

C3-XXXX error messages

C9-XXXX error messages

H1-XXXX error messages

M1-XXXX error messages

M2-XXXX error messages

M3-XXXX error messages

S2-XXXX error messages

S3-XXXX error messages

S6-XXXX error messages

U1-XXXX error messages

U2-XXXX error messages

U3-XXXX error messages

`11-2Txx Paper mismatch Tray X`

Mismatch paper size in tray X.

Paper in tray is not matched to the printer paper setting.

11-2T11 — Tray 2 paper mismatch
11-2T21 — Tray 3 paper mismatch

Recommended action for customers

If you want to print on the current paper, press «OK«. If not, select «X» and change the paper.
Ensure that the tray width guides are set to the correct paper size being installed into the tray. The arrow on the guide
should line up exactly with the line connected to the paper size designation. Ensure that the tray is not filled above the
fill mark on the tray.
If the error persists, contact your HP-authorized service or support provider, or contact customer support at www.hp.com/go/contactHP.

`11-2T61 Paper mismatch Tray 1 Load [A4] [Plain] Continue ⊙ Cancel X or Load tray 1 with [Letter], [Plain] paper`

Paper mismatch error in the MP Tray 1.

Paper in tray is not matched to the machine paper setting.

Recommended action for customers

If you want to print on the current paper, press «OK«. If not, select «X» and change the paper.
Ensure that the tray guides on the MP Tray are set correctly.
Ensure the paper type and size is set correctly for the multipurpose tray 1.

To change the menu options, press the Menu button. On the display screen, select .
If the error persists, contact your HP-authorized service or support provider, or contact customer support at www.hp.com/go/contactHP.

`A1-1110 Motor Failure`

Main Motor Failure: #A1-1110. Turn off and then on. Call for service if the problem persists.

Harness or main BLDC motor or main board is defective.

Recommended action for customers

Follow these troubleshooting steps in the order presented.

Turn the printer off, and then on.
If the error persists, contact your HP-authorized service or support provider, or contact customer support at www.hp.com/go/contactHP.

`A1-5513 Motor Failure`

Supply Motor Failure: #A1-5513. Turn off then on.

The motor related to toner supply has experienced a problem.

Recommended action for customers

Follow these troubleshooting steps in the order presented.

Turn the printer off, and then on.
If the error persists, contact your HP-authorized service or support provider, or contact customer support at www.hp.com/go/contactHP.

`A2-1210 Error: #A2-1210 / Fan Failure`

Fan Failure: #A2-1210. Turn off then on. Call for service if the problem persists.

Switching mode power supply (SMPS) fan error.

The fan does not operate or the fan signal is abnormal.

Recommended action for customers

Follow these troubleshooting steps in the order presented.

Turn the printer off, and then on.
If the error persists, contact your HP-authorized service or support provider, or contact customer support at www.hp.com/go/contactHP.

`A2-2110 Error: #A2-2110 / Fan Failure`

Fuser Fan Failure: Error: #A2-2110 / Fan Failure: #A2-2110. Turn off then on. Call for service if the problem persists

Fuser fan does not operate.

Recommended action for customers

Follow these troubleshooting steps in the order presented.

Turn the printer off, and then on.
If the error persists, contact your HP-authorized service or support provider, or contact customer support at www.hp.com/go/contactHP.

`A3-3311, A3-3312, A3-3320, A3-3411, A3-3412 Sensor error`

Temperature/Humidity sensor is defective.

A3-3311, Error: #A3-3311 / Sensor Failure: #A3-3311. Turn off then on. Call for service if the problem persists
A3-3312, Error: #A3-3312 / Sensor Failure: #A3-3312. Turn off then on. Call for service if the problem persists
A3-3320, Not proper Room Temp / The room temperature is not suitable for this set use. Please adjust room temperature
A3-3411, Error: #A3-3411 / Sensor Failure: #A3-3411. Turn off then on. Call for service if the problem persists
A3-3412, Error: #A3-3412 / Sensor Failure: #A3-3412. Turn off then on. Call for service if the problem persists

Recommended action for customers

Follow these troubleshooting steps in the order presented.

Turn the printer off, and then on.
If the error persists, contact your HP-authorized service or support provider, or contact customer support at www.hp.com/go/contactHP.

`C1-1110 / C1-111A`

Toner remaining is 5 ~ 30% of its life.

The printer indicates when the toner supply level is low. Actual cartridge life might vary. You do not need to replace the
cartridge at this time unless print quality is no longer acceptable. The toner is expected to run short soon because the remaining
toner is reaching 0%.This error occurs every time that you try to use the printer.

C1-1110, Prepare new toner / Prepare new toner cartridge
C1-111A, Shake toner cart. / Shake toner cartridge and then install. Replace toner cartridge if the problem persists

Recommended action for customers

Check the life remaining of the toner cartridge.
1. Select on the control panel.
2. Select the option you want and press OK.
3. Press the Stop button to return to ready mode.
To shake the toner cartridge and redistribute the toner.
Open front door
Remove toner cartridge
Shake the toner cartridge horizontally to distribute the toner evenly inside the cartridge.
Reinstall the toner cartridge.
Close the front door.

If the toner cartridge yield is expired, replace the toner cartridge.

Note:

After an HP supply has reached the very low threshold, the HP Premium Protection Warranty ends and the customer is responsible
for replacing the supply.

Part numbers

Item Description	Cartridge number	Part Number
Black Original LaserJet Toner Cartridge China (IT Channel)	HP 333A	W1333A
High Yield Black Original LaserJet Toner Cartridge China (IT Channel)	HP 333X	W1333X
Black Original LaserJet Toner Cartridge China (OA Channel)	HP 334A	W1334A
High Yield Black Original LaserJet Toner Cartridge China (OA Channel)	HP 334X	W1334X
Black Original LaserJet Toner Cartridge Rest of AP and EMEA (IT Channel)	HP 335A	W1335A
High Yield Black Original LaserJet Toner Cartridge Rest of AP and EMEA (IT Channel)	HP 335X	W1335X
Black Original LaserJet Toner Cartridge Rest of APJ (OA Channel)	HP 336A	W1336A
High Yield Black Original LaserJet Toner Cartridge Rest of APJ (OA Channel)	HP 336X	W1336X

`C1-1140 / C1-1160 / C1-1160 Toner error`

The toner cartridge is at the end of its life.

The black toner cartridge is empty. The printer cannot draw toner from the toner cartridge.

The remaining volume is 0% (cartridge lifespan surpassed). This error occurs every time that you try to use the printer.

C1-1140, Replace new toner / End of life, Replace with new toner cartridge
C1-1160, Replace new toner / Replace with new toner cartridge
C1-1170, Replace new toner / End of life, Replace with new toner cartridge

Recommended action for customers

Replace the toner cartridge.

Open the front cover.
Remove the toner cartridge.
Install the new toner cartridge.
Close the front cover.

Note:

After an HP supply has reached the very low threshold, the HP Premium Protection Warranty ends and the customer is responsible
for replacing the supply.

Part numbers

Item Description	Cartridge number	Part Number
Black Original LaserJet Toner Cartridge China (IT Channel)	HP 333A	W1333A
High Yield Black Original LaserJet Toner Cartridge China (IT Channel)	HP 333X	W1333X
Black Original LaserJet Toner Cartridge China (OA Channel)	HP 334A	W1334A
High Yield Black Original LaserJet Toner Cartridge China (OA Channel)	HP 334X	W1334X
Black Original LaserJet Toner Cartridge Rest of AP and EMEA (IT Channel)	HP 335A	W1335A
High Yield Black Original LaserJet Toner Cartridge Rest of AP and EMEA (IT Channel)	HP 335X	W1335X
Black Original LaserJet Toner Cartridge Rest of APJ (OA Channel)	HP 336A	W1336A
High Yield Black Original LaserJet Toner Cartridge Rest of APJ (OA Channel)	HP 336X	W1336X

If the error persists, please contact customer support.

`C1-1313 / C1-1314 Toner error`

Shake toner cartridge and then install.

Toner supply is inefficient or abnormal.

The toner supply in the toner cartridge is malfunctioning. The toner sensor indicates that the toner in the development unit
is insufficient.

The toner sensor indicates that the toner in the development unit is insufficient. There is no toner in the toner cartridge
or the toner supply line is blocked. A circuit fault such as a fault in the toner supply motor or the toner sensor occurs.

C1-1313, Shake toner cart. / Shake toner cartridge and then install. Call for service if the problem persists
C1-1314, Remove seal tape / Did not supply enough toner. Remove seal tape of toner cartridge or shake it. Call for service if the
problem persists

Recommended action for customers

To shake the toner cartridge and redistribute the toner.
Open front door
Remove toner cartridge
Shake the toner cartridge horizontally to distribute the toner evenly inside the cartridge.
Check if the seal tape is removed. If not, remove it.
Reinstall the toner cartridge.
Close the front door.
If the error persists, contact your HP-authorized service or support provider, or contact customer support at www.hp.com/go/contactHP.

`C1–1411 Toner Not Installed / Toner cartridge is not installed. Install it`

The toner cartridge is not installed or is installed incorrectly.

The toner cartridge is not installed. / The CRUM data is not detected.

Recommended action for customers

Open the front cover. Check if the toner cartridge is installed.
Remove and reinstall the toner cartridge.

If the error persists, check if the toner cartridge modular jack is contaminated or deformed.

Remove the toner cartridge.
Check the module jack on the toner cartridge.

If it is damaged or deformed, replace the toner cartridge.

Part numbers

Item Description	Cartridge number	Part Number
Black Original LaserJet Toner Cartridge China (IT Channel)	HP 333A	W1333A
High Yield Black Original LaserJet Toner Cartridge China (IT Channel)	HP 333X	W1333X
Black Original LaserJet Toner Cartridge China (OA Channel)	HP 334A	W1334A
High Yield Black Original LaserJet Toner Cartridge China (OA Channel)	HP 334X	W1334X
Black Original LaserJet Toner Cartridge Rest of AP and EMEA (IT Channel)	HP 335A	W1335A
High Yield Black Original LaserJet Toner Cartridge Rest of AP and EMEA (IT Channel)	HP 335X	W1335X
Black Original LaserJet Toner Cartridge Rest of APJ (OA Channel)	HP 336A	W1336A
High Yield Black Original LaserJet Toner Cartridge Rest of APJ (OA Channel)	HP 336X	W1336X

If the error persists, contact your HP-authorized service or support provider, or contact customer support at www.hp.com/go/contactHP.

`C1–1512 Toner Not Compatible / Toner cartridge is not compatible. Check guide`

The toner cartridge is not compatible with the printer.

Recommended action for customers

Open the front cover. Remove the toner cartridge.
Replace the toner cartridge with the correct toner cartridge for the printer.

If a genuine HP supply is not installed, replace it with a new HP supply.

Part numbers

Item Description	Cartridge number	Part Number
Black Original LaserJet Toner Cartridge China (IT Channel)	HP 333A	W1333A
High Yield Black Original LaserJet Toner Cartridge China (IT Channel)	HP 333X	W1333X
Black Original LaserJet Toner Cartridge China (OA Channel)	HP 334A	W1334A
High Yield Black Original LaserJet Toner Cartridge China (OA Channel)	HP 334X	W1334X
Black Original LaserJet Toner Cartridge Rest of AP and EMEA (IT Channel)	HP 335A	W1335A
High Yield Black Original LaserJet Toner Cartridge Rest of AP and EMEA (IT Channel)	HP 335X	W1335X
Black Original LaserJet Toner Cartridge Rest of APJ (OA Channel)	HP 336A	W1336A
High Yield Black Original LaserJet Toner Cartridge Rest of APJ (OA Channel)	HP 336X	W1336X

If the toner cartridge is a genuine HP supply and the error persists, contact your HP-authorized service or support provider,
or contact customer support at www.hp.com/go/contactHP. support.

`C1-1711 or C1-1712 Error`

The toner cartridge is not installed. / The CRUM data is not detected.

C1-1711, Error: #C1-1711 / Toner Cart Failure: #C1-1711. Call for service
C1-1712, Error: #C1-1712 / Toner Cart Failure: #C1-1712. Call for service

Recommended action for customers

Open the front cover. Check if the toner cartridge is installed.
Remove and reinstall the toner cartridge.

If the error persists, check if the toner cartridge modular jack is contaminated or deformed.

Remove the toner cartridge.
Check the module jack on the toner cartridge.

If it is damaged or deformed, replace the toner cartridge.

Part numbers

Item Description	Cartridge number	Part Number
Black Original LaserJet Toner Cartridge China (IT Channel)	HP 333A	W1333A
High Yield Black Original LaserJet Toner Cartridge China (IT Channel)	HP 333X	W1333X
Black Original LaserJet Toner Cartridge China (OA Channel)	HP 334A	W1334A
High Yield Black Original LaserJet Toner Cartridge China (OA Channel)	HP 334X	W1334X
Black Original LaserJet Toner Cartridge Rest of AP and EMEA (IT Channel)	HP 335A	W1335A
High Yield Black Original LaserJet Toner Cartridge Rest of AP and EMEA (IT Channel)	HP 335X	W1335X
Black Original LaserJet Toner Cartridge Rest of APJ (OA Channel)	HP 336A	W1336A
High Yield Black Original LaserJet Toner Cartridge Rest of APJ (OA Channel)	HP 336X	W1336X

If the error persists, contact your HP-authorized service or support provider, or contact customer support at www.hp.com/go/contactHP.

`C3-1110 Prepare IMG. Unit / Prepare new imaging unit`

The drum unit is approaching the end of its lifespan.

Imaging unit remained is 5 ~ 30% of its life.

Recommended action for call-center agents and onsite technicians

The life of the drum unit will be or is expired. prepare a new drum unit.

Note:

The life of the Imaging Unit is approximately 80k pages.
If the print quality is no longer acceptable replace the imaging drum unit.

Part number: CF257A
Remove imaging drum unit from shipping bag and place it on a clean flat surface.
Loosen shipping tape from the bottom and both sides.
Remove orange shipping locks from imaging drum unit.

Note:

There shipping locks on each side of the imaging drum unit.
Remove remaining shipping tape and pull protective sheet from imaging drum unit.

CAUTION:

Do not touch exposed drum roller surface.

Note:

Do not expose the imaging unit to light for more than a few minutes.
Remove orange plug on back of imaging drum unit.

CAUTION:

Once the plug is removed, the imaging drum unit must remain level. Contents may spill out if the imaging drum unit is tipped.
Open the front and right doors.

CAUTION:

Leave front and right door open until all installation steps are complete.
With right and front doors fully open, carefully lift imaging unit into position, so the bottom of imaging drum unit aligns
with the raised alignment rails inside printer cabinet as shown

CAUTION:

Do not touch exposed drum roller surface.
Install imaging drum unit and ensure it is fully seated.

Note:

If imaging unit binds or does not slide easily into cabinet, verify the right door is fully open, realign imaging drum unit,
and install.
Route the electrical cable into holder as shown and plug in the connector.

CAUTION:

Make sure the connector is fully seated in the socket.
Install two screws as shown.
Ensure electrical connector is plugged in and fully seated. Ensure the two screws are securely installed.
Close the front and right doors.

`C3-1140 or C3-1170 Imaging unit error`

The imaging unit has almost reached the end of life.

The drum/imaging unit is past its usable life and needs to be replaced. Replace with new imaging unit

C3-1140, Replace IMG. Unit / End of life, Replace with new imaging unit
C3-1170, Replace IMG. Unit / End of life, Replace with new imaging unit

Recommended action for call-center agents and onsite technicians

Check the life remaining of the imaging drum unit.

Note:

The life of the Imaging Unit is approximately 80k pages.
If its life is at the end, have the customer purchase a new imaging drum unit

Part number: CF257A, CF257-67902
Remove imaging drum unit from shipping bag and place it on a clean flat surface.
Loosen shipping tape from the bottom and both sides.
Remove orange shipping locks from imaging drum unit.

Note:

There shipping locks on each side of the imaging drum unit.
Remove remaining shipping tape and pull protective sheet from imaging drum unit.

CAUTION:

Do not touch exposed drum roller surface.

Note:

Do not expose the imaging unit to light for more than a few minutes.
Remove orange plug on back of imaging drum unit.

CAUTION:

Once the plug is removed, the imaging drum unit must remain level. Contents may spill out if the imaging drum unit is tipped.
Open the front and right doors.

CAUTION:

Leave front and right door open until all installation steps are complete.
With right and front doors fully open, carefully lift imaging unit into position, so the bottom of imaging drum unit aligns
with the raised alignment rails inside printer cabinet as shown

CAUTION:

Do not touch exposed drum roller surface.
Install imaging drum unit and ensure it is fully seated.

Note:

If imaging unit binds or does not slide easily into cabinet, verify the right door is fully open, realign imaging drum unit,
and install.
Route the electrical cable into holder as shown and plug in the connector.

CAUTION:

Make sure the connector is fully seated in the socket.
Install two screws as shown.
Ensure electrical connector is plugged in and fully seated. Ensure the two screws are securely installed.
Close the front and right doors.

`C3-1312, C3-1411, C3-1414`

The imaging unit is not installed. / The CRUM data is not detected.

C3-1312, Error: #C3-1312 / Imaging Unit Failure: #C3-1312. Install IMG. Unit
C3-1411, IMG. Not Installed / Imaging unit is not installed. Install the unit
C3-1414, Error: #C3-1414 / Imaging Unit Failure: #C3-1414. Install imaging unit again

`C3-1512 IMG. Not compatible / Imaging unit is not compatible. Check guide`

Imaging unit is not installed. Install the unit.

The imaging unit has an invalid CRUM.

Recommended action

Open the front cover. Remove the toner cartridge.
Remove the imaging drum unit.
Check the part number of the installed imaging drum unit. (HP part numbers are and

Part numbers: CF257A, CF257-67902

For instructions:
If the imaging drum unit is not an HP genuine supply, the customer must purchase a new imaging drum unit.

Part number: CF257A

For instructions:

`C3-1711, C3-1712 Imaging unit errors`

Imaging unit is not installed. Install the unit.

The imaging/drum unit is not installed. / The data of CRUM is not detected.

C3-1711, Error: #C3-1711 / Imaging Unit Failure: #C3-1711. Call for service
C3-1712, Error: #C3-1712 / Imaging Unit Failure: #C3-1712. Call for service

`C9-2210, C9-2120 Prepare TR. Roller / Prepare with new transfer roller`

Transfer roller is at the end of its life.

Replace with new transfer roller

Recommended action for customers

Replace the transfer roller.
1. Open the side cover.
2. Replace the transfer roller with a new one.
  
  Part number: W7U01-67901
  
  Note:
  
  After an HP supply has reached the very low threshold, the HP Premium Protection Warranty ends and the customer is responsible
  for replacing the supply.
3. Close the side cover.

`C9-2220 Error: #C9-2220 / TR Failure: #C9-2220. Install TR roller again`

Transfer roller is at the end of its life.

Recommended action for customers

Replace the transfer roller.
1. Open the side cover.
2. Replace the transfer roller with a new one.
  
  Part number: W7U01-67901
  
  Note:
  
  After an HP supply has reached the very low threshold, the HP Premium Protection Warranty ends and the customer is responsible
  for replacing the supply.
3. Close the side cover.

`H1-1210 Jam in Tray 3`

A paper jam occurred in tray 3.

Paper jam has occurred in tray 3. (Pickup roller is worn out.)

Recommended action for customers

Open the lower-right jam cover.
Gently pull out any jammed paper.
Close the lower-right jam cover.
Pull the tray completely out of the printer by pulling and lifting it up slightly.
Remove any jammed or damaged sheets of paper. Verify that the tray is not overfilled and that the paper guides are adjusted
correctly.
With the tray out, check if the paper pickup roller is worn or contaminated. Clean the roller the a water dampened lint free
cloth.
Open the right door.
Gently pull out any jammed paper.
Close the right door.
If the error persists, contact your HP-authorized service or support provider, or contact customer support at www.hp.com/go/contactHP.

`H1-1220`

Tray 3 cassette is pulled out.

Tray 3 is open. Close it

Recommended action for customers

Remove and insert tray 3 correctly.
Turn the printer off, and then on.
If the error persists, contact your HP-authorized service or support provider, or contact customer support at www.hp.com/go/contactHP.

`H1-1230 Input System Failure: #H1-1230. Check tray 3 connection`

Communication error has occurred between the copier and SCF.

Recommended action for customers

Follow these troubleshooting steps in the order presented.

Turn the printer off, and then on.
If the error persists, contact your HP-authorized service or support provider, or contact customer support at www.hp.com/go/contactHP.

`H1-1352 / H1-1354 Paper empty in tray 3 / Paper is empty in tray 3. Load paper`

Paper is low in Tray 3. Load paper.

Paper in the tray is less than 10% of specification. / The photo sensor is not functioning correctly.

Recommended action for customers

Load the correct size paper in the tray.
Ensure that the tray is loaded and installed correctly.
If the error persists, contact your HP-authorized service or support provider, or contact customer support at www.hp.com/go/contactHP.

`M1-1110 Paper jam in tray 2`

Paper jam in Tray 2. Please remove the paper

A paper jam has occurred in Tray 2.

Recommended action for customers

Pull the tray completely out of the printer by pulling and lifting it up slightly.
Remove any jammed or damaged sheets of paper. Verify that the tray is not overfilled and that the paper guides are adjusted
correctly.
Gently remove any paper from the feed rollers inside the printer. First pull the paper to the left to release it, and then
pull it forward to remove it.
With the tray out, check and clean the paper rollers in the tray with a damp lint free cloth.
Install and close the tray.
Open the right door.
Gently pull out any jammed paper.
Close the right door.
If the error persists, contact your HP-authorized service or support provider, or contact customer support at www.hp.com/go/contactHP.

`M1–1610 Paper jam in MP tray 1`

Paper jam in MP tray 1. Please remove the paper

A paper jam has occurred in tray 1.

Recommended action for customers

If jammed paper is visible in Tray 1, clear the jam by gently pulling the paper straight out.
Open the right door.
Gently pull out any jammed paper.
Close the right door.
If the error persists, contact your HP-authorized service or support provider, or contact customer support at www.hp.com/go/contactHP.

`M1-5112, M1-5113 Paper empty in tray 2 / Paper is empty in tray 2. Load paper`

Paper is low in Tray 2. Load paper. Paper is empty in Tray 2. Load paper.

Paper in the tray 2 is less than 10%. / The photo sensor is defective.

Recommended action for customers

Load the correct size paper in the tray.
Ensure that the tray is loaded and installed correctly.
If the error persists, contact your HP-authorized service or support provider, or contact customer support at www.hp.com/go/contactHP.

`M1–5120 All Trays Empty / Paper is empty in all trays. Load paper`

Paper in the all tray is less than 10% of specification. / The photo sensor is defective.

Recommended action for customers

Load the correct size paper in the tray.
Ensure that the tray is loaded and installed correctly.
If the error persists, contact your HP-authorized service or support provider, or contact customer support at www.hp.com/go/contactHP.

`M1-5610, Paper Normal in tray 1`

Paper on MP tray 1 is normal.

`M1-5612 Paper empty in tray 1 / Paper is empty in tray 1. Load paper`

Paper is empty in tray 1. Load paper.

Paper in the MP tray is empty. The photo sensor is defective.

Recommended action for customers

Load the correct size paper in the tray.
Ensure that the tray is loaded and installed correctly.
If the error persists, contact your HP-authorized service or support provider, or contact customer support at www.hp.com/go/contactHP.

`M2-1110, M2-2210 Paper jam inside of machine.`

Paper jam inside of machine. Please remove the paper

M2-1110, Jam inside machine
M2-2210, Jam inside of duplex

Recommended action for customers

Open the right side cover.
Open the jam guide and remove the jammed paper.
Open the fuser jam cover and remove the jammed paper.

CAUTION:

The fuser area is hot. Take care when removing paper from the printer.
Close the right door.
If the error persists, contact your HP-authorized service or support provider, or contact customer support at www.hp.com/go/contactHP.

`M3–1110 Jam in exit area`

Paper jam in exit area. Please remove the paper; Paper jam inside of machine. Please remove the paper

Recommended action for customers

Open the right side cover.
Open the jam guide and remove the jammed paper.
Open the fuser jam cover and remove the jammed paper.

CAUTION:

The fuser area is hot. Take care when removing paper from the printer.
Close the right door.
If the error persists, contact your HP-authorized service or support provider, or contact customer support at www.hp.com/go/contactHP.

`S2-3110 Waiting for low temp / Waiting delay time for lower fixing temperature…`

The printer is stopped because the temperature of the fuser unit is in abnormal status.

Recommended action

Please wait. This error will disappear.

`S2-3321 Supplying Toner / Supplying and mixing toner to developer unit. Please wait…`

Toner is being supplied to the developer unit.

Recommended action

No action needed. Wait until error disappears.

`S2-3421 Calibrating density / Calibrating image density. Please wait…`

The printer is calibrating.

Recommended action

No action needed. Wait until error disappears.

`S2–4210 Front door is open. Close it`

Front door is open. Close it.

Front cover is open or the cover open sensor is defective.

Recommended action for customers

Close the cover.
If the error persists, open and close the cover and ensure it is correctly closed.
If the error persists, contact your HP-authorized service or support provider, or contact customer support at www.hp.com/go/contactHP.

`S2–4410 Right door is open. Close it`

Right door is open. Close it.

Side cover is open or the cover open sensor is defective.

Recommended action for customers

Close the cover.
If the error persists, open and close the cover and ensure it is correctly closed.
If the error persists, contact your HP-authorized service or support provider, or contact customer support at www.hp.com/go/contactHP.

`S3-3211`

Automatic document feeder communication error.

Communication error occurred between the automatic document feeder and the PBA.

Recommended action for customers

Follow these troubleshooting steps in the order presented.

Turn the printer off, and then on.
If the error persists, contact your HP-authorized service or support provider, or contact customer support at www.hp.com/go/contactHP.

`S3-3122 Scanner Locked / Scanner is locked. Press Stop button`

Scanner lock error has occurred. scanner image bar does not move.

Recommended action for customers

Follow these troubleshooting steps in the order presented.

Turn the printer off, and then on.
If the error persists, contact your HP-authorized service or support provider, or contact customer support at www.hp.com/go/contactHP.

`S6-3123 IP Conflict / This IP address conflicts with that of other system`

IP address conflicts with that of other system. / There is no response when checking the ping test.

Recommended action

Change the printer’s IP address.
- Set-up the IP address in this order, Network -> TCP/IP (IPv4) -> STATIC.
- In case of DHCP or Bootp, reboot the printer to receive a new IP address.
Check the setting-up for 802.1x confirmation server.

`U1-2132, U1-2315, U1-2320, U1-2330, U1-2334, U1-2340, U1-234H Fuser unit failure errors`

Fuser Unit Failure: #U1-2xxx Turn off then on.

The thermistor can’t measure temperature. The hear-roller will not heat-up. / Temperature of the fuser increases abnormally.

U1-2132, Error: #U1-2132 / Fuser Unit Failure: #U1-2132. Turn off then on. Call for service if the problem persists
U1-2315, Error: #U1-2315 / Fuser Unit Failure: #U1-2315. Turn off then on. Call for service if the problem persists
U1-2320, Error: #U1-2320 / Fuser Unit Failure: #U1-2320. Turn off then on. Call for service if the problem persists
U1-2330, Error: #U1-2330 / Fuser Unit Failure: #U1-2330. Turn off then on. Call for service if the problem persists
U1-2334, Error: #U1-2334 / Fuser Unit Failure: #U1-2334. Turn off then on. Call for service if the problem persists
U1-2340, Error: #U1-2340 / Fuser Unit Failure: #U1-2340. Turn off then on. Call for service if the problem persists
U1-234H, Error: #U1-234H / Fuser Unit Failure: #U1-234H. Turn off then on. Call for service if the problem persists

Recommended action for customers

Follow these troubleshooting steps in the order presented.

Turn the printer off, and then on.
If the error persists, contact your HP-authorized service or support provider, or contact customer support at www.hp.com/go/contactHP.

`U2-1111, U2-1112, U2-1113, U2-1114 LSU failure errors`

LSU Failure: #U2-111x Turn off then on. Call for service if the problem persists

Hsync signal of the LSU is abnormal.

U2-1111, Error: #U2-1111 / LSU Failure: #U2-1111.Turn off then on. Call for service if the problem persists
U2-1112, Error: #U2-1112 / LSU Failure: #U2-1112.Turn off then on. Call for service if the problem persists
U2-1113, Error: #U2-1113 / LSU Failure: #U2-1113.Turn off then on. Call for service if the problem persists
U2-1114, Error: #U2-1114 / LSU Failure: #U2-1114.Turn off then on. Call for service if the problem persists

Recommended action for customers

Follow these troubleshooting steps in the order presented.

Turn the printer off, and then on.
If the error persists, contact your HP-authorized service or support provider, or contact customer support at www.hp.com/go/contactHP.

`U3-3211, U3-3213, U3-3214, U3-3311, U3-3313, U3-3314 Original paper jam / Original paper jam inside of scanner. Remove jam`

Original paper jam inside of automatic document feeder.

Jam has occurred inside the automatic document feeder unit.

Recommended action for customers

Open the document-feeder cover.
Gently remove any jammed paper.
Open the duplex/exit access cover and remove any paper present.
Lift the input tray and remove any paper found in the exit area.
Use a moist, lint-free cloth to wipe both pickup rollers and the separation pad to remove dirt.

CAUTION:

Do not use abrasives, acetone, benzene, ammonia, ethyl alcohol, or carbon tetrachloride on any part of the printer; these
can damage the printer. Do not place liquids directly on the glass or platen. They might seep and damage the printer.
Close the document-feeder cover.
If the error persists, contact your HP-authorized service or support provider, or contact customer support at www.hp.com/go/contactHP.

`U3-3411, U3-3413, U3-3414 Original paper jam / Original paper jam inside of scanner. Remove jam`

Original paper jam inside of automatic document feeder.

Jam has occurred inside the automatic document feeder unit.

Recommended action for customers

Open the document-feeder cover.
Gently remove any jammed paper.
Open the duplex/exit access cover and remove any paper present.
Lift the input tray and remove any paper found in the exit area.
Use a moist, lint-free cloth to wipe both pickup rollers and the separation pad to remove dirt.

CAUTION:

Do not use abrasives, acetone, benzene, ammonia, ethyl alcohol, or carbon tetrachloride on any part of the printer; these
can damage the printer. Do not place liquids directly on the glass or platen. They might seep and damage the printer.
Close the document-feeder cover.
If the error persists, contact your HP-authorized service or support provider, or contact customer support at www.hp.com/go/contactHP.

`U3-3511, U3-3513, U3-3514 Original paper jam / Original paper jam inside of scanner. Remove jam`

Original paper jam inside of scanner.

Jam has occurred inside the automatic document feeder unit.

Recommended action for customers

Open the document-feeder cover.
Gently remove any jammed paper.
Open the duplex/exit access cover and remove any paper present.
Lift the input tray and remove any paper found in the exit area.
Use a moist, lint-free cloth to wipe both pickup rollers and the separation pad to remove dirt.

CAUTION:

Do not use abrasives, acetone, benzene, ammonia, ethyl alcohol, or carbon tetrachloride on any part of the printer; these
can damage the printer. Do not place liquids directly on the glass or platen. They might seep and damage the printer.
Close the document-feeder cover.
If the error persists, contact your HP-authorized service or support provider, or contact customer support at www.hp.com/go/contactHP.

`U3-3711, U3-3713, U3-3714 Original paper jam / Original paper jam inside of scanner. Remove jam`

Original paper jam / Original paper jam inside of automatic document feeder. Remove jam

Jam has occurred inside the automatic document feeder unit.

Recommended action for customers

Open the document-feeder cover.
Gently remove any jammed paper.
Open the duplex/exit access cover and remove any paper present.
Lift the input tray and remove any paper found in the exit area.
Use a moist, lint-free cloth to wipe both pickup rollers and the separation pad to remove dirt.

CAUTION:

Do not use abrasives, acetone, benzene, ammonia, ethyl alcohol, or carbon tetrachloride on any part of the printer; these
can damage the printer. Do not place liquids directly on the glass or platen. They might seep and damage the printer.
Close the document-feeder cover.
If the error persists, contact your HP-authorized service or support provider, or contact customer support at www.hp.com/go/contactHP.

`U3–4210 Scanner door open / Top door of scanner is open. Close the door`

Automatic document feeder cover is open.

Recommended action for customers

Ensure the document-feeder cover is closed correctly.
If the error persists, contact your HP-authorized service or support provider, or contact customer support at www.hp.com/go/contactHP.

Источник

Ошибки Samsung 4650n (M2-1110 и M1-1010)

Доброго времени суток!

Ситуация следующая: МФУ Самсунг 4650n последнее время (дней 3) периодически, в режиме принтера, «поджовывает» (не мнет, но, скажем 5 лист не пропечатал до конца, как начал затягивать 6-ой) бумагу (каждый 5-6 лист); если печать односторонняя, аппарат «соображает» что произошло замятие — проганяет этот лист и печает дальше; если на задание печати было брошено двустороннюю печать в ручном режиме — аппарат, после «замятия», перезагружается и дальше не печатает (то есть, приходиться начинать печатать заново и ловить ручками 5 или 6 лист от захвата).
В памяти аппарата следующие ошибки: 1) Pickup Jam (M1-1010) :2
2 ) Jam inside of machine (M2-1110): 3

Вопрос: это связано с поломкой внутри аппарата или это следствие использования не очень качественной бумаги (Captain Universal) ?

P.s.: Мфу используется дома не более 7 месяцев, «вылечен от жадности» 5 месяцев назад, отпечатано близко 2000 листов (из них, после «лечения», порядка — 1000 листов).
Заранее спасибо за ответы.

Последний раз редактировалось Andriy 11:48 — 07.09.13, всего редактировалось 1 раз.

Andriy: новичок; Сообщения: 5; Зарегистрирован: 19:31 — 05.09.13; Баллы репутации: 0

Re: Ошибки Samsung 4650n (M2-1110 и M1-1010)

Mishel01 » 20:13 — 05.09.13

Теперь у данного раздела данного форума появилась персональная поддержка — вот пусть она и вникает в проблемы участников. Особенно любителей печатать на туалетной бумаге.

Mishel01: эксперт; Сообщения: 8413; Зарегистрирован: 01:10 — 10.01.11; Баллы репутации: 1

Re: Ошибки Samsung 4650n (M2-1110 и M1-1010)

Andriy » 20:18 — 05.09.13

Mishel01 писал(а):Теперь у данного раздела данного форума появилась персональная поддержка — вот пусть она и вникает в проблемы участников. Особенно любителей печатать на туалетной бумаге.

Ну что ж, и на этом спасибо…

P.S: завтра куплю качественную бумагу.

Andriy: новичок; Сообщения: 5; Зарегистрирован: 19:31 — 05.09.13; Баллы репутации: 0

Re: Ошибки Samsung 4650n (M2-1110 и M1-1010)

Andriy » 12:05 — 07.09.13

Бумагу заменил, лоток вычистил (хотя он был практически чист, но для профилактики пусть будет), бросил на печать 15 листов, с одной стороны пропечатало без проблем; бросил двустороннюю печать — с другой стороны пропечатало листов 12, потом захватило разом 3 оставшихся, потом еще 2 чистых — и допечатало.

Извиняюсь за свою настойчивость, но аппарат еще на гарантии, соответственно, меня волнует, насколько эта ситуация критическая (или станет таковой в будущем)?
Возможно ли это «вылечить» дома «малой кровью» (чисткой механики) или же вернуть старую прошивку и нести в АСЦ, или же «забить» и не «париться»?
Есть ли у кого сервисная документация по этой модели (интересует что там сказано по поводу вышеприведенных 2-х ошибок)?
Еще кто то (желательно из старожилов форума) по сути темы, может что нибудь прояснить?

Последний раз редактировалось Andriy 14:11 — 07.09.13, всего редактировалось 1 раз.

Andriy: новичок; Сообщения: 5; Зарегистрирован: 19:31 — 05.09.13; Баллы репутации: 0

Re: Ошибки Samsung 4650n (M2-1110 и M1-1010)

Andriy » 13:27 — 07.09.13

Пауза была секунд 7-10 (вытащил, осмотрел, подровнял, вставил в лоток, подровнял в лотке, нажал ПУСК)
За расшифровку кодов — СПАСИБО!

Andriy: новичок; Сообщения: 5; Зарегистрирован: 19:31 — 05.09.13; Баллы репутации: 0

Re: Ошибки Samsung 4650n (M2-1110 и M1-1010)

Mishel01 » 13:38 — 07.09.13

Пожалста. Могли их и сами гугельнуть за полминутки)
В связи с вашей новой инфой — правилен ответ номер три (забить и не париться). Вообще говоря, полученный вами сегодня результат — это НОРМА. Если результат вам не нравится (вероятно, так и есть) — дайте бумаге отлежаться после первого прогона. Примерно навскид — минут 10-15-20-25.

Mishel01: эксперт; Сообщения: 8413; Зарегистрирован: 01:10 — 10.01.11; Баллы репутации: 1

Re: Ошибки Samsung 4650n (M2-1110 и M1-1010)

Andriy » 13:54 — 07.09.13

Mishel01 писал(а):Пожалста. Могли их и сами гугельнуть за полминутки)
В связи с вашей новой инфой — правилен ответ номер три (забить и не париться). Вообще говоря, полученный вами сегодня результат — это НОРМА. Если результат вам не нравится (вероятно, так и есть) — дайте бумаге отлежаться после первого прогона. Примерно навскид — минут 10-15-20-25.

Спасибо (гуглил, но искал конкретно для 4650, нашел только за денюжку).

Результат -да, немного смутил, на работе стоит с 2007 года HP LJ 1018 (ни разу не ремонтированный и не чищеный) — печатает медленно, но уверенно, и бумагой особо не перебирает (завхоз, в основном, покупает бумагу типа «снегурочки»). Потому, я решил что новый, более производительный (в плане скорости печати) агрегат должен быть не хуже.

Еще раз спасибо что успокоили

Andriy: новичок; Сообщения: 5; Зарегистрирован: 19:31 — 05.09.13; Баллы репутации: 0

Вернуться в SAMSUNG

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Источник

Сообщения об ошибках отображаются на дисплеи панели управления. Чтобы расшифровать код ошибки, смотрите список ниже.

Коды ошибок:
01-000 Door is open or Check Transfer belt (открытие дверцы или ошибка ленты переноса)
01-004 Paper jam in MP tray (застревание бумаги в универсальном лотке)
01-005 Paper jam in tray 1 (застревание бумаги в лотке 1)
01-006 Paper jam in tray 2 (застревание бумаги в лотке 2)
01-018 Paper jam in tray 2 (застревание бумаги в лотке 2)
01-009 Paper jam inside of machine (застревание бумаги внутри аппарата)
01-010 Paper jam in exit area (застревание бумаги на выходе)
01-015 Paper jam at the top of duplex path (застревание бумаги в верхней части дуплекса)
01-016 Paper jam inside of duplex path (застревание бумаги внутри дуплекса)
01-017 Output bin full. Remove printed paper (переполнение выходного лотка)

02-000 System error: #02-000. Please turn off then on (ошибка системы)
02-001 Fuser error: #02-001/006. Please turn off then on (ошибка печки)
02-006 Fuser error: #02-001/006. Please turn off then on (ошибка печки)
02-002 System error: #02-002. Please turn off then on (ошибка системы)
02-005 System error: #02-005. Please turn off then on (ошибка системы)

03-000 Motor error. Error: #03-000. Turn off then on (ошибка двигателя)
03-007 Motor error. Error: #03-007/008/009. Turn off then on (ошибка двигателя)
03-008 Motor error. Error: #03-007/008/009. Turn off then on (ошибка двигателя)
03-009 Motor error. Error: #03-007/008/009. Turn off then on (ошибка двигателя)
03-015 Motor error. Error: #03-015. Turn off then on (ошибка двигателя)

04-001 LSU error: #04-001/002/008. Please turn off then on (ошибка лазера)
04-002 LSU error: #04-001/002/008. Please turn off then on (ошибка лазера)
04-008 LSU error: #04-001/002/008. Please turn off then on (ошибка лазера)

08-000 Original paper Jam. Original paper jam inside of scanner (застревание бумаги внутри сканера)
08-001 Original paper Jam. Original paper jam inside of scanner (застревание бумаги внутри сканера)
08-002 Original paper jam inside of scanner (застревание бумаги внутри сканера)
08-006 Original paper jam inside of scanner (застревание бумаги внутри сканера)
08-003 Original paper Jam. Original paper jam inside of scanner (застревание бумаги внутри сканера)
08-010 Original paper Jam. Original paper jam inside of scanner (застревание бумаги внутри сканера)
08-004 Original paper Jam. Original paper jam inside of scanner (застревание бумаги внутри сканера)
08-006 Original paper Jam. Original paper jam inside of scanner (застревание бумаги внутри сканера)
08-008 Scanner door Open. Door of scanner is open (открыта дверца сканера)

11-003 Scanner locked. Scanner locking switch is locked. Release it (сканер заблокирован, опустите блокировку сканера)

12-000 Paper mismatch Tray1/2 (несоответствие бумаги в лотке 1/2)
12-001 Paper mismatch Tray1/2 (несоответствие бумаги в лотке 1/2)
12-004 Paper mismatch MP (несоответствие бумаги в универсальном лотке)

18-000 Fax memory is almost full (память факса почти заполнена)
18-001 Fax memory is full. Print or remove received fax job (память факса заполнена)
18-002 Too many faxes are in the print queue waiting to be printed (слишком много факсов в очереди печати)
18-003 Too many faxes are received (слишком много факсов принимаются)

21-002 Paper Empty in tray1 (отсутствует бумага в лотке 1)
21-003 Tray 1 cassette is pulled out. Insert it properly (вставьте лоток 1)
21-010 Paper is empty in MP tray. Load paper (загрузите бумагу в универсальный лоток)
21-018 Paper Empty in tray2 (отсутствует бумага в лотке 2)
21-019 Tray2 cassette is pulled out. Insert it properly (вставьте лоток 2)

28-001 Transfer belt is not installed. Install it. Transfer belt is not compatible for this machine. Check user’s guide (лента переноса не установлена, либо несовместима для этого аппарата)
28-002 Transfer belt is not installed. Install it. Transfer belt is not compatible for this machine. Check user’s guide (лента переноса не установлена, либо несовместима для этого аппарата)
28-003 Transfer belt is not installed. Install it. Transfer belt is not compatible for this machine. Check user’s guide (лента переноса не установлена, либо несовместима для этого аппарата)

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Error Messages appear on the control panel display to indicate the machine’s status or errors. Refer to the tables below to understand the messages and their meaning, and correct the problem, if necessary.

CLP Series Codes

Samsung Color Laser Printer CLP Series Error Codes – How to Fix?

Error Message	Solution
[yyy] Cassette Out	The tray cassette is not properly closed. To close the tray, lower the rear edge align it with the slot, and slide it into the printer.
[yyy] Paper Empty	There is no paper in the tray. Load paper in the tray.
ADC Not Confirm Error	There is a problem in the ADC (Analog to Digital Converter) of your machine. Unplug the power cord and plug it back in. If the problem persists, contact the service representatives.
ADC Slope Error Cycle Power	The temperature slope for ADC (Analog to Digital Converter) shows the value out of the normal range. Unplug the power cord and plug it back in. If the problem persists, contact the service representatives.
Adjusting… Registration	The machine is adjusting the color registration. Please, wait a few minutes.
CTD Calibration Error	The CTD (Color Toner Density) Calibration has invalid value. Unplug the power cord and plug it back in. If the problem persists, contact the service representatives.
Deve Motor Locked	There is a problem with the deve motor which moves the toner supply device. Unplug the power cord and plug it back in. If the problem persists, contact the service representatives.
Door Open	The front cover or the top cover is not securely latched. Close the cover until it locks into place.
Duplex Jam 0 Check Inside	Paper has jammed during duplex printing. It is applicable only for the machine with this feature. Clear the jam.
Duplex Jam 1 Open/Close Door	Paper has jammed during duplex printing. It is applicable only for the machine with this feature. Clear the jam.
Duplex Jam 2 Check Inside	Paper has jammed during duplex printing. It is applicable only for the machine with this feature. Clear the jam.
Fuser Fan Locked	There is a problem with the fan for the fuser unit. Unplug the power cord and plug it back in. If the problem persists, contact the service representatives.
Humidity Open Cycle Power	The humidity exceeds the normal range. Unplug the power cord and plug it back in. If the problem persists, contact the service representatives.
Humidity Out Cycle Power	The humidity is fell under the normal range. Unplug the power cord and plug it back in. If the problem persists, contact the service representatives.
Inner Temp. Open Cycle Power	The inner temperature of the machine is over the normal range.
Inner Temp. Short Cycle Power	The inner temperature of the machine is under the normal range. Unplug the power cord and plug it back in. If the problem persists, contact the service representatives.
Install Transfer Belt	The transfer belt is not installed. Install a Samsung-genuine transfer belt.
Install Toner	The color toner cartridge which the arrow indicates is not installed. Install the corresponding toner cartridge with a Samsung-genuine cartridge.
Invalid Toner	The color toner cartridge which the arrow indecates is not suitable for your machine. Install the corresponding toner cartridge with a Samsung-genuine cartridge.
Invalid Transfer Belt	The transfer belt is not for your machine. Install the Samsung-Invalid genuine transfer belt for your machine.
IP Conflict	The network IP address you have set is being used by someone else. Check the IP address and reset it if necessary.
Load Manually Press Stop Key	The multi-purpose tray is empty in manual feed mode.
Load [xxx] In [yyy]	There is no correspondingpaper in the corresponding tray. Load corresponding paper in the corresponding tray.
Low Heat Error Cycle Power	The fuser unit is low-heated. Unplug the power cord and plug it back in. If the problem persists, contact the service representatives.
Low Power	The machine is in the previous stage of the power save mode. When data is received, it switches to on-line automatically.
LSU C-Hsync Err. Cycle Power	There is a problem in the laser beam detecting device of the LSU (Laser Scanning Unit). Unplug the power cord and plug it back in. If the problem persists, contact the service representatives.
LSU C-Motor Err. Cycle Power	There is a problem in the LSU (Laser Scanning Unit) motor. Unplug the power cord and plug it back in. If the problem persists, contact the service representatives.
LSU Hsync Error Cycle Power	There is a problem in the laser beam detecting device of the LSU (Laser Scanning Unit). Unplug the power cord and plug it back in. If the problem persists, contact the service representatives.
LSU M-Hsync Err. Cycle Power	There is a problem in the laser beam detecting device of the LSU (Laser Scanning Unit). Unplug the power cord and plug it back in. If the problem persists, contact the service representatives.
LSU M-Motor Err. Cycle Power	There is a problem in the LSU (Laser Scanning Unit) motor. Unplug the power cord and plug it back in. If the problem persists, contact the service representatives.
LSU Motor Error Cycle Power	There is a problem in the LSU (Laser Scanning Unit) motor. Unplug the power cord and plug it back in. If the problem persists, contact the service representatives.
LSU Y-Hsync Err. Cycle Power	There is a problem in the laser beam detecting device of the LSU (Laser Scanning Unit). Unplug the power cord and plug it back in. If the problem persists, contact the service representatives.
LSU Y-Motor Err. Cycle Power	There is a problem in the LSU (Laser Scanning Unit) motor. Unplug the power cord and plug it back in. If the problem persists, contact the service representatives.
Main Motor Locked	There is a problem with the main motor for the machine. Unplug the power cord and plug it back in. If the problem persists, contact the service representatives.
MP Tray Paper Jam 0	Paper has jammed in the multi-purpose tray. Clear the jam.
New Fuser Error	The problem has occurred in the newly installed fuser unit. Unplug the power cord and plug it back in. If the problem persists, contact the service representatives.
Non Genuine Toner	The color toner cartridge which the arrow indecates may be recycled-toner. Install the corresponding toner cartridge with a Samsung-genuine cartridge.
Open Heat Error Cycle Power	The temperature for the fuser unit is over the normal range. Unplug the power cord and plug it back in. If the problem persists, contact the service representatives.
Outer Temp.Open Cycle Power	The outer temperature of the machine is over the normal range. Unplug the power cord and plug it back in. If the problem persists, contact the service representatives.
Outer Temp.Short Cycle Power	The outer temperature of the machine is under the normal range. Unplug the power cord and plug it back in. If the problem persists, contact the service representatives.
Over Heat Error Cycle Power	The fuser unit is overheated. Unplug the power cord and plug it back in. If the problem persists, contact the service representatives.
Paper Jam 1 Open/Close Door	Paper has jammed inside the machine. Clear the jam.
Paper Jam 2 Check Inside	Paper has jammed in the paper exit area. Clear the jam.
Remove Jam Open/Close Door	Paper has jammed in the fuser area. Clear the jam.
Replace Fuser	The life of the fuser unit is expired. Replace the fuser unit with a new one. Please, contact the service representatives.
Replace Fuser Soon	The life of the fuser unit will be expired soon. Replace the fuser unit with a new one. Please, contact the service representatives.
Replace Toner	This message appears between Toner Low and Toner Empty. Replace the corresponding toner cartridge with a Samsung-genuine cartridge. The arrow indicates which color toner cartridge has to be replaced.
Replace Transfer Belt	The life of the transfer belt is expired. Replace the fuser unit with a new one. Please, contact the service representatives
Replace Transfer Belt Soon	The life of the transfer belt will be expired soon. Replace the transfer belt with a new one. Please, contact the service representatives.
Replace tray Pick-Roller	The life of the tray pick-roller expired. Replace the fuser unit with a new one. Please, contact the service representatives.
Self Diagnostics LSU	The LSU (Laser Scanning Unit) in your machine is checking some problems detected. Please, wait a few minutes.
Self Diagnostics Temperature	The engine in your machine is checking some problemd detected. Please, wait a few minutes.
Sleeping…	The machine is in the power save mode. When data is received, it switches to on-line automatically.
System Fan Locked	There is a problem with the main fan for the machine. Unplug the power cord and plug it back in. If the problem persists, contact the service representatives.
Thermistor Open Cycle Power	There is a problem in the temperature sensing device for the fuser unit. This device detects value over the normal value range. Unplug the power cord and plug it back in. If the problem persists, contact the service representatives.
Thermistor Short Cycle Power	There is a problem in the temperature sensing device for the fuser unit. This device detects value under the normal value range. Unplug the power cord and plug it back in. If the problem persists, contact the service representatives.
Toner Empty	The color toner cartridge which the arrow indicates has run out. Replace the corresponding toner cartridge with a Samsung-genuine cartridge.
Toner Low	The color toner cartridge which the arrow indicates is almost empty. Take out the corresponding toner cartridge and thoroughly shake it. By doing this, you can temporarily reestablish printing operations.
Tray 2 Paper Jam 0	Paper has jammed in the optional tray. Clear the jam.

MFP CLX Series Codes

Samsung Color Laser MFP CLX Series Error Codes – Meaning and Fix

Some messages may not appear on the display depending on the options or models

Error Codes	Error Message
A1-1210	Actuator Motor Failure : #A1-1210. Call for service if the problem persists.
A1-2112	Actuator Motor Failure : #A1-2112. Call for service if the problem persists.
A1-3612	Actuator Motor Failure : #A1-3612. Call for service if the problem persists.
A1-4111	Actuator Motor Failure : #A1-4111. Call for service if the problem persists.
A1-4112	Actuator Motor Failure : #A1-4112. Call for service if the problem persists.
A1-4310	Actuator Motor Failure : #A1-4310. Call for service if the problem persists.
A2-1210	Actuator Fan Failure : #A2-1210. Call for service if the problem persists.
A2-2110	Actuator Fan Failure : #A2-2110 . Call for service if the problem persists.
A3-3211	Actuator Sensor Failure #A3-3211: Call for service if the problem persists.
A3-3212	Actuator Sensor Failure #A3-3212: Call for service if the problem persists.
A3-3311	Actuator Sensor Failure #A3-3311: Call for service if the problem persists.
A3-3312	Actuator Sensor Failure #A3-3312: Call for service if the problem persists
A3-3320	Not proper room temperature. Change room temperature.
C2-2110	Prepare new yellow toner cartridge.
C2-2120	Replace with new yellow toner cartridge.
C2-2150	Replace with new yellow toner cartridge.
C2-2320	Yellow Toner Failure: #C2-2320. Install yellow toner cartridge again.
C2-2410	Install yellow toner cartridge.
C2-2512	Yellow toner cartridge is not compatible. Check user’s guide.
C2-3110	Prepare new magenta toner cartridge.
C2-3120	Replace with new magenta toner cartridge.
C2-3150	Replace with new magenta toner cartridge.
C2-3320	Magenta Toner Failure: #C2-3320. Install magenta toner cartridge again.
C2-3410	Install magenta toner cartridge.
C2-3512	Magenta toner cartridge is not compatible. Check user’s guide
C2-4110	Prepare new cyan toner cartridge.
C2-4120	Replace with new cyan toner cartridge.
C2-4150	Replace with new cyan toner cartridge.
C2-4320	Cyan Toner Failure: #C2-4320. Install cyan toner cartridge again
C2-4410	Install cyan toner cartridge.
C2-4512	Cyan toner cartridge is not compatible. Check user’s guide.
C2-5110	Prepare new black toner cartridge
C2-5120	Replace with new black toner cartridge.
C2-5150	Replace with new toner cartridge.Replace with black new toner cartridge.
C2-5320	Black Toner Failure: #C2-5320. Install black toner cartridge again.
C2-5410	Install black toner cartridge.
C2-5512	Black toner cartridge is not compatible. Check user’s guide.
C5-1110	Prepare new transfer belt unit.
C5-1120	Replace new transfer belt unit
C5-1310	Install image transfer belt unit
C5-1410	Image transfer belt unit is not compatible. Check users guide
C5-1710	Sensor Failure: #C5-1710. Turn off then on
C6-1110	Prepare new fuser unit.
C6-1120	Replace with new fuser unit.
C7-1110	Waste toner container is almost full. Order new one.
C7-1311	Waste toner containrt is not installed. Install it.
C9-1112	Replace with new Tray1 pickup roller.
C9-1116	End of life, Replace with new Tray1 retard roller.
M1-1110	Paper jam in tray 1.
M1-5112	Paper is empty in tray 1. Load paper.
M2-1110	Paper jam inside of machine.
M2-1116	Paper jam or empty in tray.
M3-1110	Paper jam in exit area
M3-2130	Too much paper in output bin tray. Remove printed paper
S2-4120	Door is open. Close it.
S3-3121	Scanner locked or another problem occurred.(No Switch Case)Scanner is locked
S4-2111	Fax Memory is almost full. Print or remove received fax Job
S4-2112	Fax memory is full. Print or remove received fax Job
S4-3111	Fax System Failure: #S4-3111. Install fax modem card again.
S5-3110	UI System Failure: #S5-3110. Call for service
S6-3123	This IP address conflicts with that of other system. Check it.
S6-3128	802.1x authentication failed. Please Contact the System Administrator
U1-2132	Fuser Unit Failure #U1-2132: Turn off then on.
U1-2315	Fuser Unit Failure: #U1-2315.Turn off then on
U1-2320	Fuser Unit Failure #U1-2320: Turn off then on.
U1-2330	Fuser Unit Failure #U1-2330: Turn off then on.
U1-2334	Fuser Unit Failure: #U1-2334. Turn off then on
U1-2340	Fuser Unit Failure : #U1-2340.Turn off then on.
U1-234H	Fuser Unit Failure: #U1-234H. Please turn off then on
U2-6122	LSU Failure: #U2-6122. Please turn off then on.
U2-6142	LSU Failure: #U2-6142. Please turn off then on.
U3-3113	Original paper jam in front of scanner
U3-3114	Original paper jam in front of scanner
U3-3313	Original paper jam inside of scanner.
U3-3314	Original paper jam inside of scanner
U3-4110	Door of scanner is open.

Troubleshooting Checklist

Check: Check the power cord and the power switch.

Solution: Check the power source by plugging into another outlet.

Check: Make sure that the On Line/Error LED is on.

Solution: In the Ready mode, the On Line/Error LED lights green. If the On Line/Error LED lights red or blinks.

Check: Press and hold the Cancel button to print a demo page.

Solution:

If a demo page does not print, check the paper supply in the input tray.
If the paper jams in the printer, go to “Clearing Paper Jams”

Check: Print a short document from a software application to verify that the computer and printer are connected and are communicating correctly.

Solution:

If the page does not print, check the cable connection between the printer and the computer.
Check the print queue or print spooler to see if the printer has been paused.
Check the software application to ensure you are using the proper printer driver and communication port.

Problem: The Printer does not print

Solution:

The printer is not receiving power. Check the power cord connections. Check the power switch and the power source.
The printer is not selected as the default printer. Select Samsung ML-1710 Series in the Printer folder in Windows as your default printer
Check the printer for the following: • The printer cover is not closed. • Paper is jammed. • No paper is loaded. • The toner cartridge is not installed. If a printer system error occurs, contact your service representative.
The printer may be in Manual Feed mode. Add paper to the manual feeder and press the Cancel button on the printer’s control panel to begin printing.
The connection cable between the computer and the printer is not connected properly. Disconnect the printer cable and reconnect it.
The connection cable between the computer and the printer is defective. If possible, attach the cable to another computer that is working properly and print a job. You can also try using a different printer cable.
The port setting is incorrect. Check the Windows printer setting to make sure that the print job is sent to the correct port (for example, LTP1). If the computer has more than one port, make sure that the printer is attached to the correct one.
The printer may be configured incorrectly. Check the printer properties to ensure that all print settings are correct.
The printer driver may be incorrectly installed. Reinstall the printer driver.
The printer is malfunctioning. Check the LEDs on the control panel to determine if the printer is indicating a system error.

Why is my Samsung printer in error state?

Problems with «printer in error state» are frequently resolved by restarting both computers and printers at the same time. Your printer and computer should be turned off completely. Wait a few minutes before turning them back on to see if the issue has been resolved.

What is error a1 411 on Samsung printer?

This problem is with the small blue solenoid in the upper left corner.

Manuals

Samsung Color Laser MFP CLX-8640/8650 series CLX-8640ND, CLX-8650ND Service Manual PDF

Samsung CLP-320 Series Printer Manual PDF

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