Ibm x3550 m3 коды ошибок

Clearing the error logs

To clear the error logs, complete the following steps.

Note: The POST error log is automatically cleared each time the server is

restarted.

1. Turn on the server.

2. When the prompt <F1> Setup is displayed, press F1. If you have set both a

3. Use one of the following procedures:

The following table describes the POST error codes and suggested actions to

correct the detected problems. These errors can appear as severe, warning, or

informational.

Table 5. Methods for viewing event logs (continued)

Condition

The server is not hung and the integrated

management module (IMM) is connected to

a network.

The server is hung.

power-on password and an administrator password, you must type the

administrator password to view the error logs.

v To clear the IMM system-event log, select System Event Logs —> System

Event Log. Select Clear System Event Log; then, press Enter twice.

Action

In a Web browser, type the IP address for

the IMM and go to the Event Log page. For

more information, see «Obtaining the IP

address for the IMM» on page 267 and

«Logging on to the Web interface» on page

268.

Restart the server and press F2 to start DSA

Preboot and view the diagnostic event log

(see «Running the diagnostic programs» on

page 116 for more information).

Alternatively, you can restart the server and

press F1 to start the Setup utility and view

the POST event log or system-event log. For

more information, see «Viewing event logs

from the Setup utility» on page 25.

Chapter 3. Diagnostics

27

• Page 1
  IBM System x3550 M3 Types 4254 and 7944 Problem Determination and Service Guide…
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  IBM System x3550 M3 Types 4254 and 7944 Problem Determination and Service Guide…
• Page 4
  Note: Before using this information and the product it supports, read the information in Appendix B, “Notices,” on page 283, the IBM Safety Information and Environmental Notices and User Guide documents on the IBM Documentation CD, and the Warranty Information document.

• Page 5: Table Of Contents

  Software problems ….. . 100 Universal Serial Bus (USB) port problems … . . 101 © Copyright IBM Corp. 2010…

• Page 6
  Installing an optional ServeRAID adapter advanced feature key ..207 Removing a USB embedded hypervisor flash device ..208 IBM System x3550 M3 Types 4254 and 7944: Problem Determination and Service Guide…
• Page 7
  Using the LSI Configuration Utility program … . . 269 IBM Advanced Settings Utility program….271…
• Page 8
  Hardware service and support ….282 IBM Taiwan product service ….282 Appendix B.

• Page 9: Safety

  Les sikkerhetsinformasjonen (Safety Information) før du installerer dette produktet. Antes de instalar este produto, leia as Informações sobre Segurança. Antes de instalar este producto, lea la información de seguridad. Läs säkerhetsinformationen innan du installerar den här produkten. © Copyright IBM Corp. 2010…

• Page 10: Guidelines For Trained Service Technicians

  Use the information in this section to help you identify potential unsafe conditions in an IBM product that you are working on. Each IBM product, as it was designed and manufactured, has required safety items to protect users and service technicians from injury.

• Page 11
  v Do not touch the reflective surface of a dental mirror to a live electrical circuit. The surface is conductive and can cause personal injury or equipment damage if it touches a live electrical circuit. v Some rubber floor mats contain small conductive fibers to decrease electrostatic discharge.

• Page 12: Safety Statements

  Read any additional safety information that comes with the server or optional device before you install the device. Attention: Use No. 26 AWG or larger UL-listed or CSA certified telecommunication line cord. IBM System x3550 M3 Types 4254 and 7944: Problem Determination and Service Guide…

• Page 13
  Statement 1: DANGER Electrical current from power, telephone, and communication cables is hazardous. To avoid a shock hazard: v Do not connect or disconnect any cables or perform installation, maintenance, or reconfiguration of this product during an electrical storm. v Connect all power cords to a properly wired and grounded electrical outlet.
• Page 14
  Statement 2: CAUTION: When replacing the lithium battery, use only IBM Part Number 33F8354 or an equivalent type battery recommended by the manufacturer. If your system has a module containing a lithium battery, replace it only with the same module type made by the same manufacturer.
• Page 15
  Statement 3: CAUTION: When laser products (such as CD-ROMs, DVD drives, fiber optic devices, or transmitters) are installed, note the following: v Do not remove the covers. Removing the covers of the laser product could result in exposure to hazardous laser radiation. There are no serviceable parts inside the device.
• Page 16
  To remove all electrical current from the device, ensure that all power cords are disconnected from the power source. IBM System x3550 M3 Types 4254 and 7944: Problem Determination and Service Guide…
• Page 17
  Statement 8: CAUTION: Never remove the cover on a power supply or any part that has the following label attached. Hazardous voltage, current, and energy levels are present inside any component that has this label attached. There are no serviceable parts inside these components.
• Page 18
  IBM System x3550 M3 Types 4254 and 7944: Problem Determination and Service Guide…

• Page 19: Chapter 1. Start Here

  You can solve many problems without outside assistance by following the troubleshooting procedures in this Problem Determination and Service Guide and on the IBM Web site. This document describes the diagnostic tests that you can perform, troubleshooting procedures, and explanations of error messages and error codes.

• Page 20
  You might be able to solve the problem by turning off the server, reconnecting cables, reseating adapters, and turning the server back on. For information about performing the checkout IBM System x3550 M3 Types 4254 and 7944: Problem Determination and Service Guide…
• Page 21
  Problem determination information is available for many devices such as RAID and network adapters. For problems with operating systems or IBM software or devices, complete the following steps. Note: Changes are made periodically to the IBM Web site. The actual procedure might vary slightly from what is described in this document.

• Page 22: Undocumented Problems

  If you have completed the diagnostic procedure and the problem remains, the problem might not have been previously identified by IBM. After you have verified that all code is at the latest level, all hardware and software configurations are valid, and no light path diagnostics LEDs or log entries indicate a hardware component failure, contact IBM or an approved warranty service provider for assistance.

• Page 23: Chapter 2. Introduction

  163. v Tier 1 customer replaceable unit (CRU): Replacement of Tier 1 CRUs is your responsibility. If IBM installs a Tier 1 CRU at your request, you will be charged for the installation. v Tier 2 customer replaceable unit: You may install a Tier 2 CRU yourself or request IBM to install it, at no additional charge, under the type of warranty service that is designated for your server.

• Page 24: Notices And Statements In This Document

  Environmental Notices and User Guide This document is in PDF format on the IBM System x Documentation CD. It contains translated environmental notices. Depending on the server model, additional documentation might be included on the IBM System x Documentation CD.

• Page 25: Features And Specifications

  (PCI Express Gen2 x16 or (10000 ft) v For a list of supported microprocessors, PCI-X 1.0a 64-bit/133 MHz). – Shipment: -40°C to 60°C see http://www.ibm.com/servers/eserver/ (-40°F to 140°F); maximum altitude: Video controller (integrated into IMM): serverproven/compat/us/. 3048 m (10000 ft)

• Page 26
  Weight: approximately 15.9 kg (35.1 lb) when fully configured Acoustical noise emissions: v Sound power, idling: 6.1 bels maximum v Sound power, operating: 6.1 bels maximum IBM System x3550 M3 Types 4254 and 7944: Problem Determination and Service Guide…

• Page 27: Server Controls, Leds, And Power

  When this LED is lit, it indicates that the drive has failed. If an optional IBM ServeRAID controller is installed in the server, when this LED is flashing slowly (one flash per second), it indicates that the drive is being rebuilt.

• Page 28: Operator Information Panel

  This LED is also used as a presence detection button. You can use IBM Systems Director to light this LED remotely. This LED is controlled by the IMM. When you press the System-locator button, the LED will blink and it will continue to blink until you press it again to turn it off.

• Page 29: Light Path Diagnostics Panel

  Notes: 1. For a SAS drive, a hard disk drive activity LED is shown in two places: on the hard disk drive and on the operator information panel. 2. For a SATA drive, hard disk drive activity is indicated only by the hard disk drive activity LED on the operator information panel.

• Page 30: Rear View

  Serial over LAN (SOL). v USB connectors: Connect a USB device, such as a USB mouse or keyboard to any of these connectors. IBM System x3550 M3 Types 4254 and 7944: Problem Determination and Service Guide…

• Page 31
  v Systems-management Ethernet connector: Use this connector to connect the server to a network for full systems-management information control. v Ethernet connectors: Use either of these connectors to connect the server to a network. When you use the Ethernet 1 connector, the network can be shared with the IMM through a single network cable.

• Page 32: Server Power Features

  Note: When 4 GB or more of memory (physical or logical) is installed, some memory is reserved for various system resources and is unavailable to the IBM System x3550 M3 Types 4254 and 7944: Problem Determination and Service Guide…

• Page 33: Turning Off The Server

  operating system. The amount of memory that is reserved for system resources depends on the operating system, the configuration of the server, and the configured PCI options. Turning off the server When you turn off the server and leave it connected to power, the server can respond to requests from the service processor, such as a remote request to turn on the server.

• Page 34: Internal Leds, Connectors, And Jumpers

  The illustrations in this section show the connectors, LEDs, and jumpers on the internal boards. The illustrations might differ slightly from your hardware. System-board internal connectors The following illustration shows the internal connectors on the system board. IBM System x3550 M3 Types 4254 and 7944: Problem Determination and Service Guide…

• Page 35: System-Board External Connectors

  System-board external connectors The following illustration shows the external connectors on the system board: Chapter 2. Introduction…

• Page 36: System-Board Switches And Jumpers

  Pins 1 and 2: Normal (default) Loads the primary IMM firmware ROM page. v Pins 2 and 3: Loads the secondary (backup) IMM firmware ROM page. IBM System x3550 M3 Types 4254 and 7944: Problem Determination and Service Guide…

• Page 37
  Table 2. System board jumpers (continued) Jumper number Jumper name Jumper setting Notes: 1. If no jumper is present, the server responds as if the pins are set to 1 and 2. 2. Changing the position of the UEFI boot recovery jumper from pins 1 and 2 to pins 2 and 3 before the server is turned on alters which flash ROM page is loaded.
• Page 38
  169, and “Turning off the server” on page 15. 2. Any system-board switch or jumper blocks that are not shown in the illustrations in this document are reserved. IBM System x3550 M3 Types 4254 and 7944: Problem Determination and Service Guide…

• Page 39: System-Board Leds

  System-board LEDs The following illustration shows the light-emitting diodes (LEDs) on the system board. Chapter 2. Introduction…

• Page 40: System-Board Optional Device Connectors

  System-board optional device connectors The following illustration shows the connectors for user-installable options: IBM System x3550 M3 Types 4254 and 7944: Problem Determination and Service Guide…

• Page 41: Chapter 3. Diagnostics

  — PCI slot information The diagnostic programs create a merged log that includes events from all collected logs. The information is collected into a file that you can send to IBM service and support. Additionally, you can view the server information locally through a generated text report file.

• Page 42: Post

  POST to run. If POST detects a problem an error message is displayed. See “POST error codes” on page 27 for more information. IBM System x3550 M3 Types 4254 and 7944: Problem Determination and Service Guide…

• Page 43: Error Logs

  Error logs Error codes and messages are displayed in the following types of event logs. Some of the error codes and messages in the logs are abbreviated. When you are troubleshooting PCI-X slots, note that the event logs report the PCI-X buses numerically.

• Page 44
  &brandind=5000008 or complete the following steps. Note: Changes are made periodically to the IBM Web site. The actual procedure might vary slightly from what is described in this document. 1. Go to http://www.ibm.com/systems/support/. 2. Under Product support, click System x.

• Page 45: Post Error Codes

  Table 5. Methods for viewing event logs (continued) Condition Action The server is not hung and the integrated In a Web browser, type the IP address for management module (IMM) is connected to the IMM and go to the Event Log page. For a network.

• Page 46
  If an action step is preceded by “(Trained service technician only),” that step must be performed only by a trained service technician. v Go to the IBM support Web site at http://www.ibm.com/systems/support/ to check for technical information, hints, tips, and new device drivers or to submit a request for information.
• Page 47
  If an action step is preceded by “(Trained service technician only),” that step must be performed only by a trained service technician. v Go to the IBM support Web site at http://www.ibm.com/systems/support/ to check for technical information, hints, tips, and new device drivers or to submit a request for information.
• Page 48
  If an action step is preceded by “(Trained service technician only),” that step must be performed only by a trained service technician. v Go to the IBM support Web site at http://www.ibm.com/systems/support/ to check for technical information, hints, tips, and new device drivers or to submit a request for information.
• Page 49
  If an action step is preceded by “(Trained service technician only),” that step must be performed only by a trained service technician. v Go to the IBM support Web site at http://www.ibm.com/systems/support/ to check for technical information, hints, tips, and new device drivers or to submit a request for information.
• Page 50
  If an action step is preceded by “(Trained service technician only),” that step must be performed only by a trained service technician. v Go to the IBM support Web site at http://www.ibm.com/systems/support/ to check for technical information, hints, tips, and new device drivers or to submit a request for information.
• Page 51
  If an action step is preceded by “(Trained service technician only),” that step must be performed only by a trained service technician. v Go to the IBM support Web site at http://www.ibm.com/systems/support/ to check for technical information, hints, tips, and new device drivers or to submit a request for information.
• Page 52
  If an action step is preceded by “(Trained service technician only),” that step must be performed only by a trained service technician. v Go to the IBM support Web site at http://www.ibm.com/systems/support/ to check for technical information, hints, tips, and new device drivers or to submit a request for information.
• Page 53
  If an action step is preceded by “(Trained service technician only),” that step must be performed only by a trained service technician. v Go to the IBM support Web site at http://www.ibm.com/systems/support/ to check for technical information, hints, tips, and new device drivers or to submit a request for information.
• Page 54
  If an action step is preceded by “(Trained service technician only),” that step must be performed only by a trained service technician. v Go to the IBM support Web site at http://www.ibm.com/systems/support/ to check for technical information, hints, tips, and new device drivers or to submit a request for information.
• Page 55
  If an action step is preceded by “(Trained service technician only),” that step must be performed only by a trained service technician. v Go to the IBM support Web site at http://www.ibm.com/systems/support/ to check for technical information, hints, tips, and new device drivers or to submit a request for information.

• Page 56: System Event Log

  If an action step is preceded by “(Trained service technician only),” that step must be performed only by a trained service technician. v Go to the IBM support Web site at http://www.ibm.com/systems/support/ to check for technical information, hints, tips, and new device drivers or to submit a request for information.

• Page 57
  Table 6. IMM error messages v Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. v See Chapter 4, “Parts listing, System x3550 M3 Types 4254 and 7944,” on page 159 to determine which components are customer replaceable units (CRU) and which components are field replaceable units (FRU).
• Page 58
  (n = fan number) The connector System board has Error An interconnect Reseat the front video encountered a configuration error. configuration error has cable on the system occurred. board. IBM System x3550 M3 Types 4254 and 7944: Problem Determination and Service Guide…
• Page 59
  Table 6. IMM error messages (continued) v Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. v See Chapter 4, “Parts listing, System x3550 M3 Types 4254 and 7944,” on page 159 to determine which components are customer replaceable units (CRU) and which components are field replaceable units (FRU).
• Page 60
  2. Make sure that the heat sink for microprocessor nis installed correctly. 3. (Trained service technician only) Replace microprocessor n. (n = microprocessor number) IBM System x3550 M3 Types 4254 and 7944: Problem Determination and Service Guide…
• Page 61
  Table 6. IMM error messages (continued) v Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. v See Chapter 4, “Parts listing, System x3550 M3 Types 4254 and 7944,” on page 159 to determine which components are customer replaceable units (CRU) and which components are field replaceable units (FRU).
• Page 62
  2. Update the server firmware to the latest level (see “Updating the firmware” on page 255). 3. (Trained service technician only) Replace the incompatible microprocessor. IBM System x3550 M3 Types 4254 and 7944: Problem Determination and Service Guide…
• Page 63
  Table 6. IMM error messages (continued) v Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. v See Chapter 4, “Parts listing, System x3550 M3 Types 4254 and 7944,” on page 159 to determine which components are customer replaceable units (CRU) and which components are field replaceable units (FRU).
• Page 64
  2. Make sure that the heat sink for microprocessor n is installed correctly. 3. (Trained service technician only) Replace microprocessor n. (n = microprocessor number) IBM System x3550 M3 Types 4254 and 7944: Problem Determination and Service Guide…
• Page 65
  Table 6. IMM error messages (continued) v Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. v See Chapter 4, “Parts listing, System x3550 M3 Types 4254 and 7944,” on page 159 to determine which components are customer replaceable units (CRU) and which components are field replaceable units (FRU).
• Page 66
  3. Make sure that the heat sink for microprocessor nis installed correctly. 4. (Trained service technician only) Replace microprocessor n. (n = microprocessor number) IBM System x3550 M3 Types 4254 and 7944: Problem Determination and Service Guide…
• Page 67
  Table 6. IMM error messages (continued) v Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. v See Chapter 4, “Parts listing, System x3550 M3 Types 4254 and 7944,” on page 159 to determine which components are customer replaceable units (CRU) and which components are field replaceable units (FRU).
• Page 68
  2. Reinstall the device CIM_ComputerSystem.ElementName) driver. 3. Update all device drives to the latest level. 4. Update the firmware (UEFI and IMM) (see “Updating the firmware” on page 255). IBM System x3550 M3 Types 4254 and 7944: Problem Determination and Service Guide…
• Page 69
  Table 6. IMM error messages (continued) v Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. v See Chapter 4, “Parts listing, System x3550 M3 Types 4254 and 7944,” on page 159 to determine which components are customer replaceable units (CRU) and which components are field replaceable units (FRU).
• Page 70
  3. (Trained service technician only) Replace the system board. IBM System x3550 M3 Types 4254 and 7944: Problem Determination and Service Guide…
• Page 71
  Table 6. IMM error messages (continued) v Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. v See Chapter 4, “Parts listing, System x3550 M3 Types 4254 and 7944,” on page 159 to determine which components are customer replaceable units (CRU) and which components are field replaceable units (FRU).
• Page 72
  5. Make sure that the two microprocessors are matching. 6. (Trained service technician only) Replace the system board. IBM System x3550 M3 Types 4254 and 7944: Problem Determination and Service Guide…
• Page 73
  Table 6. IMM error messages (continued) v Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. v See Chapter 4, “Parts listing, System x3550 M3 Types 4254 and 7944,” on page 159 to determine which components are customer replaceable units (CRU) and which components are field replaceable units (FRU).
• Page 74
  If the error recurs, replace the component that you just reinstalled. 2. Reseat power supply 3. Replace power supply (n = power supply number) IBM System x3550 M3 Types 4254 and 7944: Problem Determination and Service Guide…
• Page 75
  Table 6. IMM error messages (continued) v Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. v See Chapter 4, “Parts listing, System x3550 M3 Types 4254 and 7944,” on page 159 to determine which components are customer replaceable units (CRU) and which components are field replaceable units (FRU).
• Page 76
  4. Replace the failing device. 5. (Trained service technician only) Replace the system board. IBM System x3550 M3 Types 4254 and 7944: Problem Determination and Service Guide…
• Page 77
  Table 6. IMM error messages (continued) v Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. v See Chapter 4, “Parts listing, System x3550 M3 Types 4254 and 7944,” on page 159 to determine which components are customer replaceable units (CRU) and which components are field replaceable units (FRU).
• Page 78
  RAID controller system management software event logs. 2. Reseat the hard disk drive for which the status LED is lit. 3. Replace the defective hard disk drive. IBM System x3550 M3 Types 4254 and 7944: Problem Determination and Service Guide…
• Page 79
  Table 6. IMM error messages (continued) v Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. v See Chapter 4, “Parts listing, System x3550 M3 Types 4254 and 7944,” on page 159 to determine which components are customer replaceable units (CRU) and which components are field replaceable units (FRU).
• Page 80
  LED. Note: You do not have to replace DIMMs by pairs. 3. Run the Setup utility to enable all the DIMMs. 4. Run the DSA memory test. IBM System x3550 M3 Types 4254 and 7944: Problem Determination and Service Guide…
• Page 81
  Table 6. IMM error messages (continued) v Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. v See Chapter 4, “Parts listing, System x3550 M3 Types 4254 and 7944,” on page 159 to determine which components are customer replaceable units (CRU) and which components are field replaceable units (FRU).
• Page 82
  DIMMs by pairs. 3. Run the Setup utility to enable all the DIMMs. 4. Run the DSA memory test. 5. (Trained service technician only) Replace the system board. IBM System x3550 M3 Types 4254 and 7944: Problem Determination and Service Guide…
• Page 83
  Table 6. IMM error messages (continued) v Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. v See Chapter 4, “Parts listing, System x3550 M3 Types 4254 and 7944,” on page 159 to determine which components are customer replaceable units (CRU) and which components are field replaceable units (FRU).
• Page 84
  4. Remove both adapters. 5. Replace the riser cards. 6. (Trained service technicians only) Replace the system board. IBM System x3550 M3 Types 4254 and 7944: Problem Determination and Service Guide…
• Page 85
  Table 6. IMM error messages (continued) v Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. v See Chapter 4, “Parts listing, System x3550 M3 Types 4254 and 7944,” on page 159 to determine which components are customer replaceable units (CRU) and which components are field replaceable units (FRU).
• Page 86
  4. Make sure that the adapter is on the serverproven list. 5. Remove both adapters. 6. Replace the PCIe adapter. 7. Replace the riser card. IBM System x3550 M3 Types 4254 and 7944: Problem Determination and Service Guide…
• Page 87
  Table 6. IMM error messages (continued) v Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. v See Chapter 4, “Parts listing, System x3550 M3 Types 4254 and 7944,” on page 159 to determine which components are customer replaceable units (CRU) and which components are field replaceable units (FRU).
• Page 88
  5. Remove the adapter from slot n. 6. Replace the PCIe adapter. 7. Replace riser card n. (n = PCI slot number) IBM System x3550 M3 Types 4254 and 7944: Problem Determination and Service Guide…
• Page 89
  Table 6. IMM error messages (continued) v Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. v See Chapter 4, “Parts listing, System x3550 M3 Types 4254 and 7944,” on page 159 to determine which components are customer replaceable units (CRU) and which components are field replaceable units (FRU).
• Page 90
  5. Remove both adapters. 6. Replace the PCIe adapter. 7. Replace the riser card. 8. (Trained service technician only) Replace the system board. IBM System x3550 M3 Types 4254 and 7944: Problem Determination and Service Guide…
• Page 91
  Table 6. IMM error messages (continued) v Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. v See Chapter 4, “Parts listing, System x3550 M3 Types 4254 and 7944,” on page 159 to determine which components are customer replaceable units (CRU) and which components are field replaceable units (FRU).
• Page 92
  Hostname set to %1 by user %2. Info A user has modified the No action; information only. (%1 = host name of the IMM. CIM_DNSProtocolEndpoint.Hostname; %2 = user ID) IBM System x3550 M3 Types 4254 and 7944: Problem Determination and Service Guide…
• Page 93
  Table 6. IMM error messages (continued) v Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. v See Chapter 4, “Parts listing, System x3550 M3 Types 4254 and 7944,” on page 159 to determine which components are customer replaceable units (CRU) and which components are field replaceable units (FRU).
• Page 94
  %2 = user ID) IMM reset was initiated by user %1. Info A user has initiated a reset No action; information only. (%1 = user ID) of the IMM. IBM System x3550 M3 Types 4254 and 7944: Problem Determination and Service Guide…
• Page 95
  Table 6. IMM error messages (continued) v Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. v See Chapter 4, “Parts listing, System x3550 M3 Types 4254 and 7944,” on page 159 to determine which components are customer replaceable units (CRU) and which components are field replaceable units (FRU).
• Page 96
  If the device is part of a cluster solution, verify that the latest level of code is supported for the cluster solution before you update the code. IBM System x3550 M3 Types 4254 and 7944: Problem Determination and Service Guide…
• Page 97
  Table 6. IMM error messages (continued) v Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. v See Chapter 4, “Parts listing, System x3550 M3 Types 4254 and 7944,” on page 159 to determine which components are customer replaceable units (CRU) and which components are field replaceable units (FRU).
• Page 98
  USB interface is enabled. 3. Reinstall the RNDIS or cdc_ether device driver for the operating system. 4. Disable the watchdog. 5. Check the integrity of the installed operating system. IBM System x3550 M3 Types 4254 and 7944: Problem Determination and Service Guide…
• Page 99
  Table 6. IMM error messages (continued) v Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. v See Chapter 4, “Parts listing, System x3550 M3 Types 4254 and 7944,” on page 159 to determine which components are customer replaceable units (CRU) and which components are field replaceable units (FRU).

• Page 100: Checkout Procedure

  “Diagnostic programs and messages” on page 115. Performing the checkout procedure To perform the checkout procedure, complete the following steps: 1. Is the server part of a cluster? IBM System x3550 M3 Types 4254 and 7944: Problem Determination and Service Guide…

• Page 101
  Check the power supply LEDs (see “Power-supply LEDs” on page 110). b. Turn off the server and all external devices. c. Check all internal and external devices for compatibility at http://www.ibm.com/servers/eserver/serverproven/compat/us/. d. Check all cables and power cords. e. Set all display controls to the middle positions.

• Page 102: Troubleshooting Tables

  If an action step is preceded by “(Trained service technician only),” that step must be performed only by a Trained service technician. v Go to the IBM support Web site at http://www.ibm.com/systems/support/ to check for technical information, hints, tips, and new device drivers or to submit a request for information.

• Page 103: General Problems

  If an action step is preceded by “(Trained service technician only),” that step must be performed only by a Trained service technician. v Go to the IBM support Web site at http://www.ibm.com/systems/support/ to check for technical information, hints, tips, and new device drivers or to submit a request for information.

• Page 104
  If an action step is preceded by “(Trained service technician only),” that step must be performed only by a Trained service technician. v Go to the IBM support Web site at http://www.ibm.com/systems/support/ to check for technical information, hints, tips, and new device drivers or to submit a request for information.

• Page 105: Hypervisor Problems

  If an action step is preceded by “(Trained service technician only),” that step must be performed only by a Trained service technician. v Go to the IBM support Web site at http://www.ibm.com/systems/support/ to check for technical information, hints, tips, and new device drivers or to submit a request for information.

• Page 106: Intermittent Problems

  If an action step is preceded by “(Trained service technician only),” that step must be performed only by a Trained service technician. v Go to the IBM support Web site at http://www.ibm.com/systems/support/ to check for technical information, hints, tips, and new device drivers or to submit a request for information.

• Page 107: Keyboard, Mouse, Or Pointing-Device Problems

  If an action step is preceded by “(Trained service technician only),” that step must be performed only by a Trained service technician. v Go to the IBM support Web site at http://www.ibm.com/systems/support/ to check for technical information, hints, tips, and new device drivers or to submit a request for information.

• Page 108: Memory Problems

  If an action step is preceded by “(Trained service technician only),” that step must be performed only by a Trained service technician. v Go to the IBM support Web site at http://www.ibm.com/systems/support/ to check for technical information, hints, tips, and new device drivers or to submit a request for information.
• Page 109
  If an action step is preceded by “(Trained service technician only),” that step must be performed only by a Trained service technician. v Go to the IBM support Web site at http://www.ibm.com/systems/support/ to check for technical information, hints, tips, and new device drivers or to submit a request for information.

• Page 110: Microprocessor Problems

  If an action step is preceded by “(Trained service technician only),” that step must be performed only by a Trained service technician. v Go to the IBM support Web site at http://www.ibm.com/systems/support/ to check for technical information, hints, tips, and new device drivers or to submit a request for information.

• Page 111: Monitor And Video Problems

  Monitor and video problems Some IBM monitors have their own self-tests. If you suspect a problem with your monitor, see the documentation that comes with the monitor for instructions for testing and adjusting the monitor. If you cannot diagnose the problem, call for service.

• Page 112
  If an action step is preceded by “(Trained service technician only),” that step must be performed only by a Trained service technician. v Go to the IBM support Web site at http://www.ibm.com/systems/support/ to check for technical information, hints, tips, and new device drivers or to submit a request for information.

• Page 113: Optional-Device Problems

  If an action step is preceded by “(Trained service technician only),” that step must be performed only by a Trained service technician. v Go to the IBM support Web site at http://www.ibm.com/systems/support/ to check for technical information, hints, tips, and new device drivers or to submit a request for information.

• Page 114: Power Problems

  If an action step is preceded by “(Trained service technician only),” that step must be performed only by a Trained service technician. v Go to the IBM support Web site at http://www.ibm.com/systems/support/ to check for technical information, hints, tips, and new device drivers or to submit a request for information.

• Page 115
  If an action step is preceded by “(Trained service technician only),” that step must be performed only by a Trained service technician. v Go to the IBM support Web site at http://www.ibm.com/systems/support/ to check for technical information, hints, tips, and new device drivers or to submit a request for information.
• Page 116
  If an action step is preceded by “(Trained service technician only),” that step must be performed only by a Trained service technician. v Go to the IBM support Web site at http://www.ibm.com/systems/support/ to check for technical information, hints, tips, and new device drivers or to submit a request for information.

• Page 117: Serial-Device Problems

  If an action step is preceded by “(Trained service technician only),” that step must be performed only by a Trained service technician. v Go to the IBM support Web site at http://www.ibm.com/systems/support/ to check for technical information, hints, tips, and new device drivers or to submit a request for information.

• Page 118: Software Problems

  If an action step is preceded by “(Trained service technician only),” that step must be performed only by a Trained service technician. v Go to the IBM support Web site at http://www.ibm.com/systems/support/ to check for technical information, hints, tips, and new device drivers or to submit a request for information.

• Page 119: Universal Serial Bus (Usb) Port Problems

  If an action step is preceded by “(Trained service technician only),” that step must be performed only by a Trained service technician. v Go to the IBM support Web site at http://www.ibm.com/systems/support/ to check for technical information, hints, tips, and new device drivers or to submit a request for information.

• Page 120
  LEDs that are lit to indicate the location of a problem. The following illustration shows the LEDs and connectors on the system board. IBM System x3550 M3 Types 4254 and 7944: Problem Determination and Service Guide…
• Page 121
  It allows you to blue screen the server and take a memory dump (use this button only when directed by the IBM service support). v Checkpoint code display: This display provides a checkpoint code that indicates the point at which the system stopped during the boot block and POST.

• Page 122: Light Path Diagnostics Leds

  5. Replace any failing device. 6. (Trained service technician only) Replace the system board. (Continued on the next page) IBM System x3550 M3 Types 4254 and 7944: Problem Determination and Service Guide…

• Page 123
  Table 7. Light path diagnostics panel LEDs (continued) v Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. v See Chapter 4, “Parts listing, System x3550 M3 Types 4254 and 7944,” on page 159 to determine which components are customer replaceable units (CRU) and which components are field replaceable units (FRU).
• Page 124
  2. Make sure that the power supplies are seated correctly. 3. Remove one of the power supplies to isolate the failed power supply. 4. Replace the failed power supply. IBM System x3550 M3 Types 4254 and 7944: Problem Determination and Service Guide…
• Page 125
  PCI riser card v (Trained service technician only) Replace the system board. 5. For more information, go to http://www.ibm.com/systems/ support/supportsite.wss/docdisplay?brandind=5000008 &lndocid=SERV-CALL. A service processor error has 1. Shut down the system and remove the power cords from been detected.
• Page 126
  Make sure that the DIMM configuration is supported (see “Installing a memory module” on page 195 for DIMM requirements and installation sequence information). b. Replace the DIMMs with a supported configuration. IBM System x3550 M3 Types 4254 and 7944: Problem Determination and Service Guide…
• Page 127
  LED on the system board, is installed correctly. See “Installing a microprocessor and heat sink” on page 245 for information about installation and requirements. b. For more information, go to http://www.ibm.com/ systems/support/supportsite.wss/ docdisplay?brandind=5000008&lndocid=SERV-CALL. Reserved. Chapter 3. Diagnostics…

• Page 128: Power-Supply Leds

  The following minimum configuration is required for the server to start: v One microprocessor in microprocessor socket 1 v One 2 GB DIMM on the system board v One power supply v Power cord IBM System x3550 M3 Types 4254 and 7944: Problem Determination and Service Guide…

• Page 129
  v Five cooling fans (two, two, one for each thermal zone) v One PCI riser-card assembly in PCI riser connector 2 The following illustration shows the locations of the power-supply LEDs on the ac power supply. The following table describes the problems that are indicated by various combinations of the power-supply LEDs on an ac power supply and suggested actions to correct the detected problems.
• Page 130
  Replace the power supply. power-supply Power-supply is Replace the power supply. faulty but still operational The following illustration shows the locations of the power-supply LEDs on the dc power supply. IBM System x3550 M3 Types 4254 and 7944: Problem Determination and Service Guide…
• Page 131
  Power input LED Power output LED Power error LED -48V -48V return Ground The following table describes the problems that are indicated by various combinations of the power-supply LEDs on a dc power supply and suggested actions to correct the detected problems. Chapter 3.
• Page 132
  (trained service technician only) replace the system board. Faulty Replace the power supply. power-supply Power-supply is Replace the power supply. faulty but still operational IBM System x3550 M3 Types 4254 and 7944: Problem Determination and Service Guide…

• Page 133: System Pulse Leds

  System pulse LEDs The following LEDs are on the system board and monitors the system power-on and power-off sequencing and boot progress (see “System-board LEDs” on page 21 for the location of these LEDs): Table 8. System pulse LEDs Description Action Enclosure management heartbeat power-on and power-off sequencing.

• Page 134: Running The Diagnostic Programs

  2. Under Product support, click System x. 3. Under Popular links, click Software and device drivers. 4. Click IBM System x3550 M3 to display the matrix of downloadable files for the server. Utilities are available to reset and update the diagnostics code on the integrated USB flash device, if the diagnostic partition becomes damaged and does not start the diagnostic programs.

• Page 135: Diagnostic Text Messages

  If the server stops during testing and you cannot continue, restart the server and try running the diagnostic programs again. If the problem remains, replace the component that was being tested when the server stopped. Diagnostic text messages Diagnostic text messages are displayed while the tests are running. A diagnostic text message contains one of the following results: Passed: The test was completed without any errors.

• Page 136
  If an action step is preceded by “(Trained service technician only),” that step must be performed only by a Trained service technician. v Go to the IBM support Web site at http://www.ibm.com/systems/support/ to check for technical information, hints, tips, and new device drivers or to submit a request for information.
• Page 137
  If an action step is preceded by “(Trained service technician only),” that step must be performed only by a Trained service technician. v Go to the IBM support Web site at http://www.ibm.com/systems/support/ to check for technical information, hints, tips, and new device drivers or to submit a request for information.
• Page 138
  If an action step is preceded by “(Trained service technician only),” that step must be performed only by a Trained service technician. v Go to the IBM support Web site at http://www.ibm.com/systems/support/ to check for technical information, hints, tips, and new device drivers or to submit a request for information.
• Page 139
  If an action step is preceded by “(Trained service technician only),” that step must be performed only by a Trained service technician. v Go to the IBM support Web site at http://www.ibm.com/systems/support/ to check for technical information, hints, tips, and new device drivers or to submit a request for information.
• Page 140
  If an action step is preceded by “(Trained service technician only),” that step must be performed only by a Trained service technician. v Go to the IBM support Web site at http://www.ibm.com/systems/support/ to check for technical information, hints, tips, and new device drivers or to submit a request for information.
• Page 141
  If an action step is preceded by “(Trained service technician only),” that step must be performed only by a Trained service technician. v Go to the IBM support Web site at http://www.ibm.com/systems/support/ to check for technical information, hints, tips, and new device drivers or to submit a request for information.
• Page 142
  If an action step is preceded by “(Trained service technician only),” that step must be performed only by a Trained service technician. v Go to the IBM support Web site at http://www.ibm.com/systems/support/ to check for technical information, hints, tips, and new device drivers or to submit a request for information.
• Page 143
  If an action step is preceded by “(Trained service technician only),” that step must be performed only by a Trained service technician. v Go to the IBM support Web site at http://www.ibm.com/systems/support/ to check for technical information, hints, tips, and new device drivers or to submit a request for information.
• Page 144
  If an action step is preceded by “(Trained service technician only),” that step must be performed only by a Trained service technician. v Go to the IBM support Web site at http://www.ibm.com/systems/support/ to check for technical information, hints, tips, and new device drivers or to submit a request for information.
• Page 145
  If an action step is preceded by “(Trained service technician only),” that step must be performed only by a Trained service technician. v Go to the IBM support Web site at http://www.ibm.com/systems/support/ to check for technical information, hints, tips, and new device drivers or to submit a request for information.
• Page 146
  If an action step is preceded by “(Trained service technician only),” that step must be performed only by a Trained service technician. v Go to the IBM support Web site at http://www.ibm.com/systems/support/ to check for technical information, hints, tips, and new device drivers or to submit a request for information.
• Page 147
  If an action step is preceded by “(Trained service technician only),” that step must be performed only by a Trained service technician. v Go to the IBM support Web site at http://www.ibm.com/systems/support/ to check for technical information, hints, tips, and new device drivers or to submit a request for information.
• Page 148
  If an action step is preceded by “(Trained service technician only),” that step must be performed only by a Trained service technician. v Go to the IBM support Web site at http://www.ibm.com/systems/support/ to check for technical information, hints, tips, and new device drivers or to submit a request for information.
• Page 149
  If an action step is preceded by “(Trained service technician only),” that step must be performed only by a Trained service technician. v Go to the IBM support Web site at http://www.ibm.com/systems/support/ to check for technical information, hints, tips, and new device drivers or to submit a request for information.
• Page 150
  If an action step is preceded by “(Trained service technician only),” that step must be performed only by a Trained service technician. v Go to the IBM support Web site at http://www.ibm.com/systems/support/ to check for technical information, hints, tips, and new device drivers or to submit a request for information.
• Page 151
  If an action step is preceded by “(Trained service technician only),” that step must be performed only by a Trained service technician. v Go to the IBM support Web site at http://www.ibm.com/systems/support/ to check for technical information, hints, tips, and new device drivers or to submit a request for information.
• Page 152
  If an action step is preceded by “(Trained service technician only),” that step must be performed only by a Trained service technician. v Go to the IBM support Web site at http://www.ibm.com/systems/support/ to check for technical information, hints, tips, and new device drivers or to submit a request for information.
• Page 153
  If an action step is preceded by “(Trained service technician only),” that step must be performed only by a Trained service technician. v Go to the IBM support Web site at http://www.ibm.com/systems/support/ to check for technical information, hints, tips, and new device drivers or to submit a request for information.
• Page 154
  If an action step is preceded by “(Trained service technician only),” that step must be performed only by a Trained service technician. v Go to the IBM support Web site at http://www.ibm.com/systems/support/ to check for technical information, hints, tips, and new device drivers or to submit a request for information.
• Page 155
  If an action step is preceded by “(Trained service technician only),” that step must be performed only by a Trained service technician. v Go to the IBM support Web site at http://www.ibm.com/systems/support/ to check for technical information, hints, tips, and new device drivers or to submit a request for information.
• Page 156
  If an action step is preceded by “(Trained service technician only),” that step must be performed only by a Trained service technician. v Go to the IBM support Web site at http://www.ibm.com/systems/support/ to check for technical information, hints, tips, and new device drivers or to submit a request for information.
• Page 157
  If an action step is preceded by “(Trained service technician only),” that step must be performed only by a Trained service technician. v Go to the IBM support Web site at http://www.ibm.com/systems/support/ to check for technical information, hints, tips, and new device drivers or to submit a request for information.
• Page 158
  If an action step is preceded by “(Trained service technician only),” that step must be performed only by a Trained service technician. v Go to the IBM support Web site at http://www.ibm.com/systems/support/ to check for technical information, hints, tips, and new device drivers or to submit a request for information.
• Page 159
  If an action step is preceded by “(Trained service technician only),” that step must be performed only by a Trained service technician. v Go to the IBM support Web site at http://www.ibm.com/systems/support/ to check for technical information, hints, tips, and new device drivers or to submit a request for information.
• Page 160
  If an action step is preceded by “(Trained service technician only),” that step must be performed only by a Trained service technician. v Go to the IBM support Web site at http://www.ibm.com/systems/support/ to check for technical information, hints, tips, and new device drivers or to submit a request for information.
• Page 161
  If an action step is preceded by “(Trained service technician only),” that step must be performed only by a Trained service technician. v Go to the IBM support Web site at http://www.ibm.com/systems/support/ to check for technical information, hints, tips, and new device drivers or to submit a request for information.
• Page 162
  If an action step is preceded by “(Trained service technician only),” that step must be performed only by a Trained service technician. v Go to the IBM support Web site at http://www.ibm.com/systems/support/ to check for technical information, hints, tips, and new device drivers or to submit a request for information.
• Page 163
  If an action step is preceded by “(Trained service technician only),” that step must be performed only by a Trained service technician. v Go to the IBM support Web site at http://www.ibm.com/systems/support/ to check for technical information, hints, tips, and new device drivers or to submit a request for information.
• Page 164
  If an action step is preceded by “(Trained service technician only),” that step must be performed only by a Trained service technician. v Go to the IBM support Web site at http://www.ibm.com/systems/support/ to check for technical information, hints, tips, and new device drivers or to submit a request for information.
• Page 165
  If an action step is preceded by “(Trained service technician only),” that step must be performed only by a Trained service technician. v Go to the IBM support Web site at http://www.ibm.com/systems/support/ to check for technical information, hints, tips, and new device drivers or to submit a request for information.
• Page 166
  If an action step is preceded by “(Trained service technician only),” that step must be performed only by a Trained service technician. v Go to the IBM support Web site at http://www.ibm.com/systems/support/ to check for technical information, hints, tips, and new device drivers or to submit a request for information.
• Page 167
  If an action step is preceded by “(Trained service technician only),” that step must be performed only by a Trained service technician. v Go to the IBM support Web site at http://www.ibm.com/systems/support/ to check for technical information, hints, tips, and new device drivers or to submit a request for information.
• Page 168
  If an action step is preceded by “(Trained service technician only),” that step must be performed only by a Trained service technician. v Go to the IBM support Web site at http://www.ibm.com/systems/support/ to check for technical information, hints, tips, and new device drivers or to submit a request for information.
• Page 169
  If an action step is preceded by “(Trained service technician only),” that step must be performed only by a Trained service technician. v Go to the IBM support Web site at http://www.ibm.com/systems/support/ to check for technical information, hints, tips, and new device drivers or to submit a request for information.

• Page 170: Recovering The Server Firmware

  To download the server firmware update package from the World Wide Web, complete the following steps. Note: Changes are made periodically to the IBM Web site. The actual procedure might vary slightly from what is described in this document. 1. Go to http://www.ibm.com/systems/support/.

• Page 171
  4. Move the jumper from pins 1 and 2 to pins 2 and 3 to enable the UEFI recovery mode. 5. Reinstall the server cover; then, reconnect all power cords. 6. Restart the server. The power-on self-test (POST) starts. 7. Boot the server to an operating system that is supported by the firmware update package that you downloaded.

• Page 172: Automated Boot Recovery (Abr)

  (see “Power-supply LEDs” on page 110 for the minimum configuration). IBM System x3550 M3 Types 4254 and 7944: Problem Determination and Service Guide…

• Page 173: Solving Ethernet Controller Problems

  5. Reconnect all ac power cords and turn on the server. If the server starts successfully, reseat the adapters and devices one at a time until the problem is isolated. If the server does not start from the minimum configuration, see “Power-supply LEDs”…

• Page 174: Problem Determination Tips

  Failure symptom – Does the server fail the diagnostic tests? – What occurs? When? Where? – Does the failure occur on a single server or on multiple servers? IBM System x3550 M3 Types 4254 and 7944: Problem Determination and Service Guide…

• Page 175
  Software versions and levels v Diagnostic program type and version level v Configuration option settings v Operating-system control-file setup See Appendix A, “Getting help and technical assistance,” on page 281 for information about calling IBM for service. Chapter 3. Diagnostics…
• Page 176
  IBM System x3550 M3 Types 4254 and 7944: Problem Determination and Service Guide…

• Page 177: Chapter 4. Parts Listing, System X3550 M3 Types 4254 And 7944

  Tier 1 customer replaceable unit (CRU): Replacement of Tier 1 CRUs is your responsibility. If IBM installs a Tier 1 CRU at your request, you will be charged for the installation. v Tier 2 customer replaceable unit: You may install a Tier 2 CRU yourself or request IBM to install it, at no additional charge, under the type of warranty service that is designated for your server.

• Page 178
  The following illustration shows the major components in the server. The illustrations in this document might differ slightly from your hardware. IBM System x3550 M3 Types 4254 and 7944: Problem Determination and Service Guide…
• Page 179
  The following table lists the part numbers for the server components. Table 10. Parts listing, Types 4254 and 7944 CRU part CRU part number number FRU part Index Description (Tier 1) (Tier 2) number Top cover 59Y3927 Filler, PCI 59Y3969 PCI-X riser card 69Y4570 PCI Express riser card, x16, assembly…
• Page 180
  Cable, line cord (models A2x, B2x, C2x, D2x, F2x, G2x, 39M5377 H2x, J2x, M2x, and N2x) Cage, hard disk drive 59Y3968 Cage, optical drive 59Y3924 Safety cover 49Y4823 IBM System x3550 M3 Types 4254 and 7944: Problem Determination and Service Guide…

• Page 181: Consumable Parts

  Alcohol wipes 59P4739 Consumable parts Consumable parts are not covered by the IBM Statement of Limited Warranty. The following consumable parts are available for purchase from the retail store. Chapter 4. Parts listing, System x3550 M3 Types 4254 and 7944…

• Page 182
  If you need help with your order, call the toll-free number that is listed on the retail parts page, or contact your local IBM representative for assistance. IBM System x3550 M3 Types 4254 and 7944: Problem Determination and Service Guide…

• Page 183: Power Cords

  Power cords For your safety, IBM provides a power cord with a grounded attachment plug to use with this IBM product. To avoid electrical shock, always use the power cord and plug with a properly grounded outlet. IBM power cords used in the United States and Canada are listed by Underwriter’s Laboratories (UL) and certified by the Canadian Standards Association (CSA).

• Page 184
  Panama, Peru, Philippines, Saudi Arabia, Thailand, Taiwan, United States of America, Venezuela 39M5219 Korea (Democratic People’s Republic of), Korea (Republic of) 39M5199 Japan 39M5068 Argentina, Paraguay, Uruguay 39M5226 India 39M5233 Brazil IBM System x3550 M3 Types 4254 and 7944: Problem Determination and Service Guide…

• Page 185: Chapter 5. Removing And Replacing Server Components

  Tier 1 customer replaceable unit (CRU): Replacement of Tier 1 CRUs is your responsibility. If IBM installs a Tier 1 CRU at your request, you will be charged for the installation. v Tier 2 customer replaceable unit: You may install a Tier 2 CRU yourself or request IBM to install it, at no additional charge, under the type of warranty service that is designated for your server.

• Page 186: System Reliability Guidelines

  When you are finished working on the server, reinstall all safety shields, guards, labels, and ground wires. v For a list of supported optional devices for the server, see http://www.ibm.com/ servers/eserver/serverproven/compat/us/. System reliability guidelines…

• Page 187: Working Inside The Server With The Power On

  You have kept the preinstalled air deflector in place unless directed to remove it in this publication or by IBM Service. See “Removing the microprocessor 2 air baffle” on page 175 for the location of the air deflector in the server.

• Page 188: Returning A Device Or Component

  To disconnect the optional optical drive cable, you must first press the connector release tab, and then disconnect the cable from the connector on the system board. Do not disconnect the cable by using excessive force. IBM System x3550 M3 Types 4254 and 7944: Problem Determination and Service Guide…

• Page 189
  Chapter 5. Removing and replacing server components…
• Page 190
  Note: The USB cable is routed under the video cable and then both the USB and video cables are routed under the cable retention tab and the top cover latch receptacle. IBM System x3550 M3 Types 4254 and 7944: Problem Determination and Service Guide…
• Page 191
  The following illustration shows the internal routing for the SATA power cable and signal cable. Chapter 5. Removing and replacing server components…

• Page 192: Removing And Replacing Consumable Parts And Tier 1 Crus

  Removing and replacing consumable parts and Tier 1 CRUs Replacement of consumable parts and Tier 1 CRUs is your responsibility. If IBM installs a consumable part or Tier 1 CRU at your request, you will be charged for the installation.

• Page 193: Removing The Microprocessor 2 Air Baffle

  Important: Before you slide the cover forward, make sure that all the tabs on both the front, rear, and side of the cover engage the chassis correctly. If all the tabs do not engage the chassis correctly, it will be very difficult to remove the cover later.

• Page 194: Installing The Microprocessor 2 Air Baffle

  4. Slide the server into the rack. 5. Reconnect the power cords and any cables that you removed. 6. Turn on the peripheral devices and the server. IBM System x3550 M3 Types 4254 and 7944: Problem Determination and Service Guide…

• Page 195: Removing The Dimm Air Baffle

  Removing the DIMM air baffle To remove the DIMM air baffle, complete the following steps: 1. Read the safety information that begins on page vii and “Installation guidelines” on page 167. 2. Turn off the server and peripheral devices and disconnect all power cords and external cables if necessary.

• Page 196: Installing The Dimm Air Baffle

  Attention: For proper cooling and airflow, replace the air baffle before turning on the server. Operating the server with an air baffle removed might damage server components. IBM System x3550 M3 Types 4254 and 7944: Problem Determination and Service Guide…

• Page 197: Removing An Adapter

  Removing an adapter To remove an adapter, complete the following steps: 1. Read the safety information that begins on page vii and “Installation guidelines” on page 167. 2. Turn off the server and peripheral devices and disconnect all power cords; then, remove the cover (see “Removing the cover”…

• Page 198: Installing An Adapter

  You must install a PCI riser-card assembly in slot 2 even if you do not install an adapter. The following table lists the supported configurations for the PCI rise-cardr slots. IBM System x3550 M3 Types 4254 and 7944: Problem Determination and Service Guide…
• Page 199
  Table 12. PCI riser slots supported configurations PCI riser-card slot number Configuration 1 Configuration 2 Configuration 3 Configuration 4 Slot 1 PCI Express PCI Express PCI-X 1.0a PCI-X 1.0a Gen 2 (x16) card Gen 2 (x16) card 64-bit/133 MHz 64-bit/133 MHz with a PCI with a PCI care with a…

• Page 200: Removing The Sas/Sata Raid Riser-Card Assembly

  5. Remove the flash device from the SAS/SATA RAID riser card, if one is installed (see “Removing a USB embedded hypervisor flash device” on page 208). IBM System x3550 M3 Types 4254 and 7944: Problem Determination and Service Guide…

• Page 201: Installing The Sas/Sata Raid Riser-Card Assembly

  Release tab 6. If you are instructed to return the SAS/SATA RAID riser-card assembly, follow all packaging instructions, and use any packaging materials for shipping that are supplied to you. Installing the SAS/SATA RAID riser-card assembly To install the SAS/SATA RAID riser-card assembly, complete the following steps: 1.

• Page 202: Removing A Hot-Swap Hard Disk Drive

  2. Make sure you save the data on your drive, especially if it is part of a RAID array, before you remove it from the server. 3. Slide the release latch (orange) gently to the left to unlock the drive handle. IBM System x3550 M3 Types 4254 and 7944: Problem Determination and Service Guide…

• Page 203: Installing A Hot-Swap Hard Disk Drive

  The following notes describe the type of hard disk drives that the server supports and other information that you must consider when you install a hard disk drive. For a list of supported hard disk drives, see http://www.ibm.com/servers/eserver/ serverproven/compat/us/. v Locate the documentation that comes with the hard disk drive and follow those instructions in addition to the instructions in this chapter.

• Page 204: Removing A Simple-Swap Hard Disk Drive

  To avoid damage to the hard disk drive connectors, make sure that the server cover is in place and fully closed whenever you install or remove a hard disk drive. IBM System x3550 M3 Types 4254 and 7944: Problem Determination and Service Guide…

• Page 205: Installing A Simple-Swap Hard Disk Drive

  Before you install a simple-swap SATA hard disk drive, read the following information. For a list of supported hard disk drives, see http://www.ibm.com/servers/eserver/serverproven/ compat/us/. v Locate the documentation that comes with the hard disk drive and follow those instructions in addition to the instructions in this chapter.

• Page 206
  The following illustration shows the location of the IDs of the hard disk drives. The ID numbers and the drive bay numbers are the same. IBM System x3550 M3 Types 4254 and 7944: Problem Determination and Service Guide…

• Page 207: Removing An Optional Dvd Drive

  Removing an optional DVD drive To remove an optional DVD drive, complete the following steps: 1. Read the safety information that begins on page “Safety” on page vii and “Installation guidelines” on page 167. 2. Turn off the server and peripheral devices and disconnect all power cords. 3.

• Page 208: Installing An Optional Dvd Drive

  6. Remove the DVD drive filler panel if it is installed. locate the blue release tab on the rear of the DVD drive filler panel; then, while you press the tab, push the DVD drive filler panel out of the drive bay. IBM System x3550 M3 Types 4254 and 7944: Problem Determination and Service Guide…

• Page 209
  Release tab DVD drive filler panel 7. Remove the retention clip from the side of the DVD drive filler panel. Save the DVD drive filler panel for future use. Note: If you are installing an optical drive that contains a laser, observe the following safety precaution.
• Page 210
  DVD drive. 11. Align the DVD drive in the drive bay and slide the DVD drive into the optical drive bay until the DVD drive clicks into place. IBM System x3550 M3 Types 4254 and 7944: Problem Determination and Service Guide…
• Page 211
  12. Connect the DVD drive cable (see “Installing the DVD cable” on page 230). The following illustration shows the cable routing for the DVD drive: Note: The DVD cable should go on the top of the operation information panel cable (in the middle) and the Video/USB cable (on the bottom) when all three cables are installed in the server.

• Page 212: Removing A Memory Module

  6. If you are instructed to return the DIMM, follow all packaging instructions, and use any packaging materials for shipping that are supplied to you. IBM System x3550 M3 Types 4254 and 7944: Problem Determination and Service Guide…

• Page 213: Installing A Memory Module

  1066, or 1333 MHz, PC3-10600R-999, registered or unbuffered, synchronous dynamic random-access memory (SDRAM) dual inline memory modules (DIMMs) with error correcting code (ECC). See http://www.ibm.com/servers/eserver/ serverproven/compat/us/ for a list of supported memory modules for the server. – The specifications of a DDR3 DIMM are on a label on the DIMM, in the following format.
• Page 214
  When you install one quad-rank RDIMM in a channel, install it in the DIMM connector furthest away from the microprocessor. IBM System x3550 M3 Types 4254 and 7944: Problem Determination and Service Guide…

• Page 215: Dimm Installation Sequence

  v Do not install one quad-rank RDIMM in one channel and three RDIMMs in another channel. v Do not install 1.5V DIMMs and 1.35V DIMMs in the same server. The following illustration shows the location of the DIMM connectors on the system board.

• Page 216
  DIMM pairs. For example, the first DIMM pair (indicated within the boxes by ones (1)) should be installed in DIMM connectors 1 and 2, which is associated with microprocessor 1 (CPU1). IBM System x3550 M3 Types 4254 and 7944: Problem Determination and Service Guide…
• Page 217
  Note: You can install DIMMs for microprocessor 2 as soon as you install microprocessor 2; you do not have to wait until all of the DIMM slots for microprocessor 1 are filled. CPU2 17 18 CPU1 Figure 2. Memory connectors associated with each microprocessor for memory mirroring The following table shows the installation sequence for installing DIMMs in memory-mirroring mode: Table 16.

• Page 218: Installing A Dimm

  9. Reconnect the power cord and any cables that you removed. 10. Replace the cover (see “Installing the cover” on page 174). 11. Turn on the peripheral devices and the server. IBM System x3550 M3 Types 4254 and 7944: Problem Determination and Service Guide…

• Page 219: Removing A Serveraid Sas/Sata Controller From The Sas/Sata Raid Riser Card

  ServeRAID-M1015, ServeRAID-M5014, or a ServeRAID-M5015 SAS/SATA adapter installed. You can replace the ServeRAID controller with another supported ServeRAID controller. For a list of supported ServeRAID controllers, see http://www.ibm.com/ servers/eserver/serverproven/compat/us/. Note: For brevity, in this documentation the ServeRAID SAS/SATA controller is often referred to as the SAS/SATA adapter or the ServeRAID adapter.

• Page 220: Installing A Serveraid Sas/Sata Controller On The Sas/Sata Raid Riser Card

  6. Insert the SAS/SATA adapter into the connector on the SAS/SATA RAID riser card until it is firmly seated. Attention: Incomplete insertion might cause damage to the server or the adapter. IBM System x3550 M3 Types 4254 and 7944: Problem Determination and Service Guide…

• Page 221
  7. Install the SAS/SATA RAID riser-card assembly (see “Installing the SAS/SATA RAID riser-card assembly” on page 183). 8. Route the signal cables from the drive backplane over the blue adapter retention bracket. 9. Connect the signal cables to the SAS/SATA adapter: v ServeRAID-BR10il v2 adapter: Take the signal cable that is attached to the drive backplane for drive bays 0 through 3 and connect it to the SAS/SATA connector on the ServeRAID adapter.
• Page 222
  Connect the other signal cable so that is attached to the drive backplane for drive bays 4 and 7 and connect it to the other connector on the adapter. IBM System x3550 M3 Types 4254 and 7944: Problem Determination and Service Guide…

• Page 223: Removing An Optional Serveraid Adapter Advanced Feature Key

  10. Reconnect the power cord and any cables that you removed. 11. Replace the cover (see “Installing the cover” on page 174). 12. Turn on the peripheral devices and the server. Note: When you restart the server, you are prompted to import the existing RAID configuration to the new SAS/SATA adapter.

• Page 224
  5. If you are instructed to return the feature key, follow all packaging instructions, and use any packaging materials for shipping that are supplied to you. IBM System x3550 M3 Types 4254 and 7944: Problem Determination and Service Guide…

• Page 225: Installing An Optional Serveraid Adapter Advanced Feature Key

  Installing an optional ServeRAID adapter advanced feature key To install an optional ServeRAID adapter advanced feature key, complete the following steps: 1. Read the safety information that begins on page vii and “Installation guidelines” on page 167. 2. Turn off the server and peripheral devices and disconnect the power cords. 3.

• Page 226: Removing A Usb Embedded Hypervisor Flash Device

  4. Grasp the flash device blue lockbar (shown in the following illustration) and slide it toward the SAS/SATA riser-card assembly to the unlock position and remove it from the connector. IBM System x3550 M3 Types 4254 and 7944: Problem Determination and Service Guide…

• Page 227: Installing A Usb Embedded Hypervisor Flash Device

  5. If you are instructed to return the flash device, follow all packaging instructions, and use any packaging materials for shipping that are supplied to you. Installing a USB embedded hypervisor flash device To install a hypervisor flash device, complete the following steps: 1.

• Page 228: Removing A Hot-Swap Ac Power Supply

  There are no serviceable parts inside these components. If you suspect a problem with one of these parts, contact a service technician. IBM System x3550 M3 Types 4254 and 7944: Problem Determination and Service Guide…

• Page 229
  Note: The procedure below describes how to remove a hot-swap ac power supply, for instructions on how to remove a hot-swap dc power supply, refer to the documentation that comes with the dc power supply. To remove a hot-swap ac power supply, complete the following steps: 1.

• Page 230: Installing A Hot-Swap Ac Power Supply

  There are no serviceable parts inside these components. If you suspect a problem with one of these parts, contact a service technician. IBM System x3550 M3 Types 4254 and 7944: Problem Determination and Service Guide…

• Page 231: Removing A Hot-Swap Fan Assembly

  To install a hot-swap ac power supply, complete the following steps: 1. Read the safety information that begins vii and “Installation guidelines” on page 167. 2. Touch the static-protective package that contains the hot-swap power supply to any unpainted metal surface on the server; then, remove the power supply from the package and place it on a static-protective surface.

• Page 232
  4. If you are instructed to return the fan, follow all of the packaging instructions, and use any packaging materials for shipping that are supplied to you. IBM System x3550 M3 Types 4254 and 7944: Problem Determination and Service Guide…

• Page 233: Installing A Hot-Swap Fan Assembly

  Installing a hot-swap fan assembly The server comes standard with five dual-motor hot-swap cooling fans. Attention: To ensure proper operation, replace a failed hot-swap fan within 30 seconds. To install an additional hot-swap fan, complete the following steps: 1. Read the safety information that begins on page vii and “Installation guidelines” on page 167.

• Page 234: Removing The Virtual Media Key

  3. Align the virtual media key with the mounting tab and slide it down the tab onto the connector on the system board. Press the virtual media key down into the connector until it is firmly seated on the system board. IBM System x3550 M3 Types 4254 and 7944: Problem Determination and Service Guide…

• Page 235: Removing The Optional Two-Port Ethernet Adapter

  4. Replace the cover (see “Installing the cover” on page 174). 5. Slide the server into the rack. 6. Reconnect the power cord and any cables that you removed. 7. Turn on the peripheral devices and the server. Removing the optional two-port Ethernet adapter To remove the Ethernet adapter, complete the following steps: 1.

• Page 236: Installing The Optional Two-Port Ethernet Adapter

  5. Install the two standoffs on the system board. 6. Insert the bottom tabs of the metal clip into the port openings from outside the chassis. IBM System x3550 M3 Types 4254 and 7944: Problem Determination and Service Guide…

• Page 237: Removing A Remotely Installed Raid Adapter Battery

  7. While pressing the top of the metal clip, rotate the metal clip toward the front of the server until the metal clip clicks into place. Make sure the metal clip is securely engaged on the chassis. 8. Touch the static-protective package that contains the new Ethernet adapter to any unpainted metal surface on the server.

• Page 238
  If you are instructed to return the RAID adapter battery, follow all packaging instructions, and use any packaging materials for shipping that are supplied to you. IBM System x3550 M3 Types 4254 and 7944: Problem Determination and Service Guide…

• Page 239: Installing A Raid Adapter Battery Remotely In The Server

  Installing a RAID adapter battery remotely in the server When you install any RAID adapters that come with a batteries in the PCI slot 1 and PCI slot 2, it is sometimes necessary to install the batteries in another location in the server to prevent the batteries from overheating.

• Page 240
  6. Install the cover. 7. Slide the server into the rack. 8. Reconnect the power cords and all external cables, and turn on the server and peripheral devices. IBM System x3550 M3 Types 4254 and 7944: Problem Determination and Service Guide…

• Page 241: Removing The System Battery

  The following notes describe information that you must consider when replacing the battery: v IBM has designed this product with your safety in mind. The lithium battery must be handled correctly to avoid possible danger. If you replace the battery, you must adhere to the following instructions.

• Page 242
  (see “Removing the cover” on page 174). 3. If necessary, lift the riser-card assembly out of the way (see “Removing an adapter” on page 179). IBM System x3550 M3 Types 4254 and 7944: Problem Determination and Service Guide…

• Page 243: Installing The System Battery

  Use your thumb and index finger to lift the battery from the socket. 5. Dispose of the battery as required by local ordinances or regulations. See the IBM Environmental Notices and User’s Guide on the IBM System x Documentation CD for more information.

• Page 244
  Statement 2: CAUTION: When replacing the lithium battery, use only IBM Part Number 33F8354 or an equivalent type battery recommended by the manufacturer. If your system has a module containing a lithium battery, replace it only with the same module type made by the same manufacturer.

• Page 245: Removing And Replacing Tier 2 Crus

  Removing and replacing Tier 2 CRUs You may install a Tier 2 CRU yourself or request IBM to install it, at no additional charge, under the type of warranty service that is designated for your server. The illustrations in this document might differ slightly from your hardware.

• Page 246: Removing An Optional Optical Drive Cage

  Bezel Installing an optional optical drive cage The IBM System x3550 M3 DVD enablement kit is used to install an optical drive cage in a server with less than four hard disk drives. The optional optical drive cage is installed in the bays for hot-swap hard disk drives 5 to 8.

• Page 247: Removing The Dvd Cable

  v One optical drive bay filler panel v One SATA cable v One retention bracket v Four screws v One bezel To install an optical drive cage, complete the following steps: 1. Read the safety information that begins on page vii and the “Installation guidelines”…

• Page 248: Installing The Dvd Cable

  9. If you are instructed to return the DVD drive, follow all packaging instructions, and use any packaging materials for shipping that are supplied to you. Installing the DVD cable To install the DVD cable, complete the following cable: IBM System x3550 M3 Types 4254 and 7944: Problem Determination and Service Guide…

• Page 249
  1. Read the safety information that begins on page vii and “Installation guidelines” on page 167. 2. Turn off the server and peripheral devices and disconnect the power cords and all external cables. 3. Align the cable connector with the connector on the rear of the optical drive cage and press the cable connector into the optical drive cage connector until it is firmly seated.

• Page 250: Removing A Sas/Sata 4 Pac Hdd Option

  Bezel Installing a SAS/SATA 4 Pac HDD option You can install an IBM System x3550 M3 Hot-swap SAS/SATA 4 Pac HDD option to add four additional 2.5-inch hot-swap hard disk drives in the server. See http://www.ibm.com/servers/eserver/serverproven/compat/us/ for a list of supported optional devices.

• Page 251: Removing A Pci Riser-Card Assembly

  2. Turn off the server and peripheral devices and disconnect the power cords and all external cables. 3. Remove the cover (see “Removing the cover” on page 174). 4. Remove the bezel (see “Removing the bezel” on page 227). 5. Slide the hot-swap hard disk drive cage forward into the server until the screw holes on the drive cage align with the screw holes on the chassis.

• Page 252
  2 PCI riser connector 1 6. Remove the adapter, if one is present, from the PCI riser-card assembly. 7. Set the adapter and PCI riser-card assembly aside. IBM System x3550 M3 Types 4254 and 7944: Problem Determination and Service Guide…

• Page 253: Installing A Pci Riser-Card Assembly

  Installing a PCI riser-card assembly Note: A PCI riser-card assembly must be installed in slot 2 even if you do not install an adapter. To install a PCI riser-card assembly, complete the following steps: 1. Read the safety information that begins on page vii and the “Installation guidelines”…

• Page 254: Installing The Pci Riser-Card Bracket To The Riser Card

  9. Slide the server into the rack. 10. Reconnect the power cords and any cables that you removed. 11. Turn on the peripheral devices and the server. IBM System x3550 M3 Types 4254 and 7944: Problem Determination and Service Guide…

• Page 255: Removing The Hot-Swap Sas/Sata Hard Disk Drive Backplane

  Removing the hot-swap SAS/SATA hard disk drive backplane To remove the hot-swap SAS/SATA hard disk drive backplane, complete the following steps: 1. Read the safety information that begins on page vii and “Installation guidelines” on page 167. 2. Turn off the server and peripheral devices and disconnect all power cords. 3.

• Page 256: Removing The Simple-Swap Sata Hard Disk Drive Backplate Assembly

  6. Lift the hard disk drive backplate up to disengage the backplate assembly from the backplane bracket and remove it from the server. IBM System x3550 M3 Types 4254 and 7944: Problem Determination and Service Guide…

• Page 257: Installing The Simple-Swap Sata Hard Disk Drive Backplate Assembly

  7. If you are instructed to return the hard disk drive backplate assembly, follow all packaging instructions, and use any packaging materials for shipping that are supplied to you. Installing the simple-swap SATA hard disk drive backplate assembly To install the replacement simple-swap SATA hard disk drive backplate assembly, complete the following steps: 1.

• Page 258: Removing The Operator Information Panel Assembly

  4. Use an object to push down on the release tab; hold down the release tab and push the blue push point on the rear of the panel to the front of the server. IBM System x3550 M3 Types 4254 and 7944: Problem Determination and Service Guide…

• Page 259: Installing The Operator Information Panel Assembly

  Release tab Operator information panel 5. From the front of the server, carefully pull the assembly out of the server while you move it slightly from side to side. 6. If you are instructed to return the operator information panel assembly, follow all packaging instructions, and use any packaging materials for shipping that are supplied to you.

• Page 260: Removing And Replacing Frus

  (see “Removing the cover” on page 174). 3. Remove the SAS/SATA riser-card assembly (see “Removing a PCI riser-card assembly” on page 233). 4. Remove the screw from the safety cover. IBM System x3550 M3 Types 4254 and 7944: Problem Determination and Service Guide…

• Page 261: Installing The 240 Va Safety Cover

  Screw Safety cover Alignment tabs 5. Disconnect the hard disk drive backplane cables from the connector on the front of the safety cover. 6. Slide the safety cover forward to disengage it from the system board, then lift it out of the server. 7.

• Page 262: Removing A Microprocessor And Heat Sink

  2. Turn off the server and peripheral devices and disconnect all power cords; then, remove the cover (see “Removing the cover” on page 174). 3. Disconnect any cables that impede access to the heat sink and microprocessor. IBM System x3550 M3 Types 4254 and 7944: Problem Determination and Service Guide…

• Page 263: Installing A Microprocessor And Heat Sink

  Microprocessors are to be installed only by trained service technicians. ® v The server supports up to two Intel Xeon multi-core microprocessors. See http://www.ibm.com/servers/eserver/serverproven/compat/us/ for a list of supported microprocessors. Chapter 5. Removing and replacing server components…

• Page 264
  2. Under Product support, click System x. 3. Under Popular links, click Software and device drivers. 4. Click IBM System x3550 M3 to display the matrix of downloadable files for the server. v The microprocessor speeds are automatically set for this server; therefore, you do not have to set any microprocessor frequency-selection jumpers or switches.
• Page 265
  Attention: When you handle static-sensitive devices, take precautions to avoid damage from static electricity. For details about handling these devices, see “Handling static-sensitive devices” on page 169. 1. Read the safety information that begins on page vii and “Installation guidelines” on page 167.

• Page 266: Thermal Grease

  4. Use a clean area of the cleaning pad to wipe the thermal grease from the microprocessor; then, dispose of the cleaning pad after all of the thermal grease IBM System x3550 M3 Types 4254 and 7944: Problem Determination and Service Guide…

• Page 267: Removing The Heat Sink Retention Module

  is removed. 0.02 mL of thermal grease Microprocessor 5. Use the thermal-grease syringe to place 9 uniformly spaced dots of 0.02 mL each on the top of the microprocessor. The outermost dots must be within approximately 5 mm of the edge of the microprocessor; this is to ensure uniform distribution of the grease.

• Page 268: Installing A Heat Sink Retention Module

  CD image. Make sure that you have the latest firmware or a copy of the pre-existing firmware before you proceed. IBM System x3550 M3 Types 4254 and 7944: Problem Determination and Service Guide…

• Page 269
  4. Remove all PCI riser-card assemblies and adapters (see “Removing a PCI riser-card assembly” on page 233 and “Removing an adapter” on page 179). 5. Remove the SAS/SATA RAID riser-card assembly (see “Removing the SAS/SATA RAID riser-card assembly” on page 182). 6.

• Page 270: Installing The System Board

  2. Align the system board with the chassis; then, lower the system board into the chassis and slide the system board toward the rear of the server until the system board is seated firmly into the locator pins on the chassis. IBM System x3550 M3 Types 4254 and 7944: Problem Determination and Service Guide…
• Page 271
  3. Grasp the fan assembly brackets and rotate them down toward the chassis. 4. Reinstall the hot-swap fans (see “Installing a hot-swap fan assembly” on page 215). 5. (Trained service technician only) Reinstall the microprocessor and heat sink (see “Installing a microprocessor and heat sink” on page 245). 6.
• Page 272
  Update the UUID (see “Updating the Universal Unique Identifier (UUID)” on page 274). v Update the DMI/SMBIOS (see “Updating the DMI/SMBIOS data” on page 276). IBM System x3550 M3 Types 4254 and 7944: Problem Determination and Service Guide…

• Page 273: Chapter 6. Configuration Information And Instructions

  The firmware for the server is periodically updated and is available for download on the IBM Web site. To check for the latest level of firmware, such as the server firmware, vital product data (VPD) code, device drivers, and service processor firmware complete the following steps.

• Page 274
  Web interface without the Virtual Media Key. You can order the optional IBM Virtual Media Key, if one did not come with your server. For more information about how to enable the remote presence function, see “Using the remote presence capability and blue-screen…

• Page 275: Using The Serverguide Setup And Installation Cd

  Device drivers that are provided for your server model and detected hardware v Operating-system partition size and file-system type that are selectable during setup Note: Changes are made periodically to the IBM Web site. The actual procedure might vary slightly from what is described in this document. ServerGuide features Features and functions can vary slightly with different versions of the ServerGuide program.

• Page 276: Setup And Configuration Overview

  When you use the ServerGuide Setup and Installation CD, you do not need setup diskettes. You can use the CD to configure any supported IBM server model. The setup program provides a list of tasks that are required to set up your server model.

• Page 277: Using The Setup Utility

  ServerGuide program to install your operating system, complete the following steps to download the latest operating-system installation instructions from the IBM Web site. Note: Changes are made periodically to the IBM Web site. The actual procedure might vary slightly from what is described in this document. 1. Go to http://www.ibm.com/systems/support/.

• Page 278: Setup Utility Menu Choices

  — Rehook INT 19h Select this choice to enable or disable devices from taking control of the boot process. The default is Disable. — Legacy Thunk Support IBM System x3550 M3 Types 4254 and 7944: Problem Determination and Service Guide…

• Page 279
  Select this choice to enable or disable UEFI to interact with PCI mass storage devices that are non-UEFI compliant. – Integrated Management Module Select this choice to view or change the settings for the integrated management module. — POST Watchdog Timer Select this choice to view or enable the POST watchdog timer.
• Page 280
  Select this choice to clear an administrator password. For more information, see “Administrator password” on page 264. v Save Settings Select this choice to save the changes that you have made in the settings. IBM System x3550 M3 Types 4254 and 7944: Problem Determination and Service Guide…
• Page 281
  v Restore Settings Select this choice to cancel the changes that you have made in the settings and restore the previous settings. v Load Default Settings Select this choice to cancel the changes that you have made in the settings and restore the factory settings.
• Page 282
  Attention: If you set an administrator password and then forget it, there is no way to change, override, or remove it. You must replace the system board. IBM System x3550 M3 Types 4254 and 7944: Problem Determination and Service Guide…

• Page 283: Using The Boot Manager Program

  Using the Boot Manager program The Boot Manager program is a built-in, menu-driven configuration utility program that you can use to temporarily redefine the first startup device without changing settings in the Setup utility. To use the Boot Manager program, complete the following steps: 1.

• Page 284: Using The Remote Presence Capability And Blue-Screen Capture

  After the virtual media key is installed in the server, it is authenticated to determine whether it is valid. If the key is not valid, you receive a message from the Web IBM System x3550 M3 Types 4254 and 7944: Problem Determination and Service Guide…

• Page 285: Enabling The Remote Presence Feature

  interface (when you attempt to start the remote presence feature) indicating that the hardware key is required to use the remote presence feature. The virtual media key has an LED. When this LED is lit and green, it indicates that the key is installed and functioning correctly.

• Page 286: Using The Embedded Hypervisor

  2. When the prompt <F1> Setup is displayed, press F1. 3. From the Setup utility main menu, select Boot Manager. 4. Select Add Boot Option; then, select Embedded Hypervisor. Press Enter, and then select Esc. IBM System x3550 M3 Types 4254 and 7944: Problem Determination and Service Guide…

• Page 287: Enabling The Broadcom Gigabit Ethernet Utility Program

  3. Under Popular links, click Software and device drivers. 4. From the Product family menu, select System x3550 M3 and click Go. Note: Changes are made periodically to the IBM Web site. The actual procedure might vary slightly from what is described in this document.

• Page 288: Starting The Lsi Configuration Utility Program

  3. Select System Settings → Adapters and UEFI drivers. 4. Select Please refresh this page on the first visit and press Enter. IBM System x3550 M3 Types 4254 and 7944: Problem Determination and Service Guide…

• Page 289: Ibm Advanced Settings Utility Program

  7. Select Apply changes and exit menu to create the array. IBM Advanced Settings Utility program The IBM Advanced Settings Utility (ASU) program is an alternative to the Setup utility for modifying UEFI settings. Use the ASU program online or out of band to modify UEFI settings from the command line without the need to restart the system to access the Setup utility.

• Page 290: Activating 1333 Mhz Operation In Two-Dimm-Per-Channel Configuration

  Check the system information displayed on the monitor during POST v Press F1 to start the Setup utility and select System Information→ Memory Speed v DMIDECODE/pDSA tool IBM System x3550 M3 Types 4254 and 7944: Problem Determination and Service Guide…

• Page 291: Updating Ibm Systems Director

  Updating IBM Systems Director If you plan to use IBM Systems Director to manage the server, you must check for the latest applicable IBM Systems Director updates and interim fixes. Note: Changes are made periodically to the IBM Web site. The actual procedure might vary slightly from what is described in this document.

• Page 292: Updating The Universal Unique Identifier (Uuid)

  The ASU is an online tool that supports several operating systems. Make sure that you download the version for your operating system. You can download the ASU from the IBM Web site. To download the ASU and update the UUID, complete the following steps.

• Page 293
  See the Advanced Settings Utility Users Guide for more details. You can access the ASU Users Guide from the IBM Web site. Note: Changes are made periodically to the IBM Web site. The actual procedure might vary slightly from what is described in this document.

• Page 294: Updating The Dmi/Smbios Data

  The ASU is an online tool that supports several operating systems. Make sure that you download the version for your operating system. You can download the ASU from the IBM Web site. To download the ASU and update the DMI, complete the following steps.

• Page 295
  v Bootable media containing ASU (LAN or KCS, depending upon the bootable media) 3. Copy and unpack the ASU package, which also includes other required files, to the server. Make sure that you unpack the ASU and the required files to the same directory.
• Page 296
  Examples that do not use the userid and password default values: asu set SYSTEM_PROD_DATA.SYsInfoProdName <m/t_model> —host <imm_ip> —user <imm_user_id> —password <imm_password> asu set SYSTEM_PROD_DATA.SYsInfoSerialNum <s/n> —host <imm_ip> —user <imm_user_id> —password <imm_password> asu set SYSTEM_PROD_DATA.SYsEncloseAssetTag <asset_tag> —host <imm_ip> IBM System x3550 M3 Types 4254 and 7944: Problem Determination and Service Guide…
• Page 297
  You can also build a bootable media using the applications available through the Tools Center Web site at http://publib.boulder.ibm.com/infocenter/toolsctr/ v1r0/index.jsp. From the left pane, click IBM System x and BladeCenter Tools Center, then click Tool reference for the available tools.
• Page 298
  IBM System x3550 M3 Types 4254 and 7944: Problem Determination and Service Guide…

• Page 299: Appendix A. Getting Help And Technical Assistance

  If you need help, service, or technical assistance or just want more information about IBM products, you will find a wide variety of sources available from IBM to assist you. This section contains information about where to go for additional information about IBM and IBM products, what to do if you experience a problem with your system, and whom to call for service, if it is necessary.

• Page 300: Software Service And Support

  You can find service information for IBM systems and optional devices at http://www.ibm.com/systems/support/. Software service and support Through IBM Support Line, you can get telephone assistance, for a fee, with usage, configuration, and software problems with System x and xSeries servers, BladeCenter products, IntelliStation workstations, and appliances. For information about which products are supported by Support Line in your country or region, see http://www.ibm.com/services/sl/products/.

• Page 301: Appendix B. Notices

  Web sites. The materials at those Web sites are not part of the materials for this IBM product, and use of those Web sites is at your own risk. IBM may use or distribute any of the information you supply in any way it believes appropriate without incurring any obligation to you.

• Page 302: Important Notes

  IBM makes no representations or warranties with respect to non-IBM products. Support (if any) for the non-IBM products is provided by the third party, not IBM. IBM System x3550 M3 Types 4254 and 7944: Problem Determination and Service Guide…

• Page 303: Particulate Contamination

  If IBM determines that the levels of particulates or gases in your environment have caused damage to the server, IBM may condition provision of repair or replacement of servers or parts on implementation of appropriate remedial measures to mitigate such environmental contamination.

• Page 304: Electronic Emission Notices

  In the request, be sure to include the publication part number and title. When you send information to IBM, you grant IBM a nonexclusive right to use or distribute the information in any way it believes appropriate without incurring any obligation to you.

• Page 305: European Union Emc Directive Conformance Statement

  EU-Mitgliedsstaaten und hält die Grenzwerte der EN 55022 Klasse A ein. Um dieses sicherzustellen, sind die Geräte wie in den Handbüchern beschrieben zu installieren und zu betreiben. Des Weiteren dürfen auch nur von der IBM empfohlene Kabel angeschlossen werden. IBM übernimmt keine Verantwortung für die Einhaltung der Schutzanforderungen, wenn das Produkt ohne Zustimmung der IBM verändert bzw.

• Page 306: Japan Vcci Class A Statement

  (JEITA) statement Japanese Electronics and Information Technology Industries Association (JEITA) Confirmed Harmonics Guideline (products less than or equal to 20 A per phase) Korea Communications Commission (KCC) statement IBM System x3550 M3 Types 4254 and 7944: Problem Determination and Service Guide…

• Page 307: Russia Electromagnetic Interference (Emi) Class A Statement

  Please note that this equipment has obtained EMC registration for commercial use. In the event that it has been mistakenly sold or purchased, please exchange it for equipment certified for home use. Russia Electromagnetic Interference (EMI) Class A statement People’s Republic of China Class A electronic emission statement Taiwan Class A compliance statement Appendix B.

• Page 308
  IBM System x3550 M3 Types 4254 and 7944: Problem Determination and Service Guide…

• Page 309: Index

  (CRUs) 159 cabling danger statements 6 internal routing 170 dc good LED 112 caution statements 6 dc power LED 13 checkout procedure 82 dc power supply LED errors 112 deassertion event, system-event log 25 © Copyright IBM Corp. 2010…

• Page 310
  SATA 184 intermittent 88 problems 85 keyboard, non-USB 89 SAS 184 memory 90 SCSI microprocessor 92 See SAS monitor 93 simple-swap SATA 186 mouse, non-USB 89 IBM System x3550 M3 Types 4254 and 7944: Problem Determination and Service Guide…
• Page 311
  IPMI, overview 26 hypervisor flash device IPMItool 26 installing 209 problems 87 jumper UEFI boot recovery 152 IBM Advanced Settings Utility program jumpers and switches overview 271 on the system board 18 IBM Support Line 282 IBM Systems Director updating 273…
• Page 312
  2 12 microprocessor PCI expansion slots 7 installing 245 PCI riser card bracket problems 92 installing 236 specifications 7 PCI riser slots mirroring mode 197 installation configurations 180 IBM System x3550 M3 Types 4254 and 7944: Problem Determination and Service Guide…
• Page 313
  PCI riser slots (continued) remote battery, RAID adapter supported configurations 180 installing 221 POST removing 219 error codes 27 remote presence feature error log 25 using 266 POST event log 25 Remote presence support 256 power removing power-control button 10 a hot-swap fan 213 power-on LED 14 a RAID adapter remote battery 219…
• Page 314
  19 embedded hypervisor 268 switches and jumpers IMM 265 on the system board 18 the integrated management module 265 the LSI Configuration Utility program 269 IBM System x3550 M3 Types 4254 and 7944: Problem Determination and Service Guide…
• Page 315
  (continued) the remote presence feature 266 the Setup utility 259 utility Setup 259 Utility program IBM Advanced Settings 271 utility, Setup 255 video connector front 10 rear 12 video controller, integrated specifications 7 video problems 93 viewing event logs 25…
• Page 316
  IBM System x3550 M3 Types 4254 and 7944: Problem Determination and Service Guide…
• Page 318
  Part Number: 69Y4056 Printed in USA (1P) P/N: 69Y4056…

Related Manuals for IBM x3550

Resolving The Problem

The following sections list the error codes and messages that
are generated when a problem is detected:

• POST error
  codes
• IMM2 error
  messages
• DSA
  messages

POST error codes

Follow the suggested actions in the order in which they are
listed in the Action column until the problem is solved.

• If an action step is preceded by “(Trained technician
  only),” that step must be performed only by a trained
  technician.
• Go to the IBM support website at http://www.ibm.com/supportportal/
  to check for technical information, hints, tips, and new device
  drivers or to submit a request for information.

Diagnostic code: I.11002

Message: [I.11002] A processor mismatch has
been detected between one or more processors in the system.

Description: One or More Mismatched Processors
Detected.

Action:

1. Make sure that the microprocessor is on the ServerProven
   website at
   http://www.ibm.com/systems/info/x86servers/serverprovencompat/us.
2. Check the IBM support website for an applicable retain tip or
   firmware update that applies to this problem.
3. (Trained technician only) Remove and replace the affected
   microprocessor (error LED is lit) with a supported type

Diagnostic code: W.11004

Message: [W.11004] A processor within the
system has failed the BIST.

Description: Processor Self Test Failure
Detected.

Action:

1. Check the IBM support website for an applicable retain tip or
   firmware update that applies to this problem.
2. (Trained technician only) If there are more than one
   microprocessor installed, swap the microprocessors. If the problem
   follows the affected microprocessor or there is only one
   microprocessor installed, replace the affected microprocessor.
3. (Trained technician only) Replace the system board.

Diagnostic code: S.1100C

Message: [S.1100C] An uncorrectable error has
been detected on processor %.

Description: Processors have mismatched number
of cores.

Action:

1. Check the IBM support website for an applicable retain tip or
   firmware update that applies to this error.
2. Restart the server.
3. Contact your IBM service representative for support.
   (% = microprocessor number).

Diagnostic code: I.18005

Message: [I.18005] A discrepancy has been
detected in the number of cores reported by one or more processor
packages within the system.

Description: Processors have mismatched number
of cores.

Action:

1. Make sure that the microprocessor is on the ServerProven
   website at
   http://www.ibm.com/systems/info/x86servers/serverproven/compat/us/
   .
2. Check the IBM support website for an applicable retain tip or
   firmware update that applies to this problem.
3. (Trained technician only) Remove and replace the affected
   microprocessor (error LED is lit) with a supported type.

Diagnostic code: I.18006

Message: [I.18006] A mismatch between the
maximum allowed QPI link speed has been detected for one or more
processor packages.

Description:Processors have mismatched QPI
Speed.

Action:

1. Make sure that the microprocessor is on the ServerProven
   website at
   http://www.ibm.com/systems/info/x86servers/serverproven/compat/us/
   .
2. Check the IBM support website for an applicable retain tip or
   firmware update that applies to this problem.
3. (Trained technician only) Remove and replace the affected
   microprocessor (error LED is lit) with a supported type

Diagnostic code: I.18007

Message: [I.18007] A power segment mismatch has
been detected for one or more processor packages..

Description: Processors have mismatched Power
Segments.

Action:

1. Make sure that the microprocessor is on the ServerProven
   website at
   http://www.ibm.com/systems/info/x86servers/serverproven/compat/us/
   .
2. Check the IBM support website for an applicable retain tip or
   firmware update that applies to this problem.
3. (Trained technician only) Remove and replace the affected
   microprocessor (error LED is lit) with a supported type

Diagnostic code: I.18008

Message: [I.18008] Currently, there is no
additional information for this event.

Description: Processors have mismatched
Internal DDR3 Frequency.

Action:

1. Make sure that the microprocessor is on the ServerProven
   website at
   http://www.ibm.com/systems/info/x86servers/serverproven/compat/us/
   .
2. Check the IBM support website for an applicable retain tip or
   firmware update that applies to this problem.
3. (Trained technician only) Remove and replace the affected
   microprocessor (error LED is lit) with a supported type.

Diagnostic code: I.18009

Message: [I.18009] A core speed mismatch has
been detected for one or more processor packages.

Description: Processors have mismatched Core
Speed.

Action:

1. Make sure that the microprocessor is on the ServerProven
   website at
   http://www.ibm.com/systems/info/x86servers/serverproven/compat/us/
   .
2. Check the IBM support website for an applicable retain tip or
   firmware update that applies to this problem.
3. (Trained technician only) Remove and replace the affected
   microprocessor (error LED is lit) with a supported type.

Diagnostic code: I.1800A

Message: [I.1800A] A mismatch has been detected
between the speed at which a QPI link has trained between two or
more processor packages.

Description: Processors have mismatched Bus
Speed.

Action:

1. Make sure that the microprocessor is on the ServerProven
   website at
   http://www.ibm.com/systems/info/x86servers/serverproven/compat/us/
   .
2. Check the IBM support website for an applicable retain tip or
   firmware update that applies to this problem.
3. (Trained technician only) Remove and replace the affected
   microprocessor (error LED is lit) with a supported type.

Diagnostic code: I.1800B

Message: [I.1800B] A cache size mismatch has
been detected for one or more processor packages.

Description: Processors have one or more cache
levels with mismatched size.

Action:

1. Make sure that the microprocessor is on the ServerProven
   website at
   http://www.ibm.com/systems/info/x86servers/serverproven/compat/us/
   .
2. Check the IBM support website for an applicable retain tip or
   firmware update that applies to this problem.
3. (Trained technician only) Remove and replace the affected
   microprocessor (error LED is lit) with a supported type.

Diagnostic code: I.1800C

Message: [I.1800C] A cache type mismatch has
been detected for one or more processor packages.

Description: Processors have one or more cache
levels with mismatched type.

Action:

1. Make sure that the microprocessor is on the ServerProven
   website at
   http://www.ibm.com/systems/info/x86servers/serverproven/compat/us/
   .
2. Check the IBM support website for an applicable retain tip or
   firmware update that applies to this problem.
3. (Trained technician only) Remove and replace the affected
   microprocessor (error LED is lit) with a supported type.

Diagnostic code: I.1800D

Message: [I.1800D] A cache associativity
mismatch has been detected for one or more processor packages.

Description: Processors have one or more cache
levels with mismatched associativity.

Action:

1. Make sure that the microprocessor is on the ServerProven
   website at
   http://www.ibm.com/systems/info/x86servers/serverproven/compat/us/
   .
2. Check the IBM support website for an applicable retain tip or
   firmware update that applies to this problem.
3. (Trained technician only) Remove and replace the affected
   microprocessor (error LED is lit) with a supported type.

Diagnostic code: I.1800E

Message: [I.1800E] A processor model mismatch
has been detected for one or more processor packages.

Description: Processors have mismatched Model
Number.

Action:

1. Make sure that the microprocessor is on the ServerProven
   website at
   http://www.ibm.com/systems/info/x86servers/serverproven/compat/us/
   .
2. Check the IBM support website for an applicable retain tip or
   firmware update that applies to this problem.
3. (Trained technician only) Remove and replace the affected
   microprocessor (error LED is lit) with a supported type.

Diagnostic code: I.1800F

Message: [I.1800F] A processor family mismatch
has been detected for one or more processor packages.

Description: Processors have mismatched
Family.

Action:

1. Make sure that the microprocessor is on the ServerProven
   website at
   http://www.ibm.com/systems/info/x86servers/serverproven/compat/us/
   .
2. Check the IBM support website for an applicable retain tip or
   firmware update that applies to this problem.
3. (Trained technician only) Remove and replace the affected
   microprocessor (error LED is lit) with a supported type.

Diagnostic code: I.18010

Message: [I.18010] A processor stepping
mismatch has been detected for one or more processor packages.

Description: Processors of the same model have
mismatched Stepping ID.

Action:

1. Make sure that the microprocessor is on the ServerProven
   website at
   http://www.ibm.com/systems/info/x86servers/serverproven/compat/us/
   .
2. Check the IBM support website for an applicable retain tip or
   firmware update that applies to this problem.
3. (Trained technician only) Remove and replace the affected
   microprocessor (error LED is lit) with a supported type.

Diagnostic code: W.50001

Message: [W.50001] A DIMM has been disabled due
to an error detected during POST.

Description: DIMM Disabled.

Action:

Note: Each time you install or remove a DIMM, you must
disconnect the server from the power source; then, wait 10 seconds
before restarting the server.

1. Make sure the DIMM is installed correctly.
2. If the DIMM was disabled because of a memory fault, follow the
   suggested actions for that error event.
3. If no memory fault is recorded in the logs and no DIMM
   connector error LED is lit, you can re-enable the DIMM through the
   Setup utility or the Advanced Settings Utility (ASU).

Diagnostic code: S.51003

Message:

[S.51003] An uncorrectable memory error was detected in DIMM
slot % on rank %.
[S.51003] An uncorrectable memory error was detected on processor
% channel %. The failing DIMM within the channel could not be
determined.
[S.51003] An uncorrectable memory error has been detected during
POST.

Description: Fatal Memory Error Occurred.

Action:

1. Check the IBM support website for an applicable retain tip or
   firmware update that applies to this problem.
2. If the problem remains, replace the affected DIMMs.
3. (Trained technician only) If the problem occurs on the same
   DIMM connector, check the DIMM connector. If the connector contains
   any foreign material or is damaged, replace the system board.
4. (Trained technician only) Remove the affected microprocessor
   and check the microprocessor socket pins for any damaged pins. If a
   damage is found, replace the system board.
5. (Trained technician only) Replace the affected
   microprocessor.

Diagnostic code: S.51006

Message: [S.51006] A memory mismatch has been
detected. Please verify that the memory configuration is valid.

Description: One or More Mismatched DIMMs
Detected.

Action:

Note: Each time you install or remove a DIMM, you must
disconnect the server from the power source; then, wait 10 seconds
before restarting the server.Make sure that the DIMMs match and are
installed in the correct sequence

Diagnostic code: S.51009

Message: [S.51009] No system memory has been
detected.

Description: One or More Mismatched DIMMs
Detected.

Action:

1. Make sure that there is at least one DIMM installed in the
   server.
2. If there are no memory fault recorded in the logs and no DIMM
   connector error LEDs are lit, make sure that all DIMM connectors
   are enabled by using the Setup utility or the Advance Settings
   Utility (ASU).
3. Reinstall all DIMMs in the correct population sequence.

Diagnostic code: W.58001

Message: [W.58001] The PFA Threshold limit
(correctable error logging limit) has been exceeded on DIMM number
% at address %. MC5 Status contains % and MC5 Misc contains %.

Description: DIMM PFA Threshold Exceeded.

Action:

Note: Each time you install or remove a DIMM,
you must disconnect the server from the power source; then, wait 10
seconds before restarting the server.

1. Check the IBM support website for an applicable retain tip or
   firmware update that applies to this memory error.
2. Swap the affected DIMMs (as indicated by the error LEDs on the
   system board or the event logs) to a different memory channel.
3. If the error still occurs on the same DIMM, replace the
   affected DIMM.
4. If the problem occurs on the same DIMM connector, swap other
   DIMMs (in the same memory channel) to a different memory channel or
   microprocessor . If the problem follows a
   moved DIMM to a different memory channel, replace the affected
   DIMM.
5. (Trained technician only) If the problem occurs on the same
   DIMM connector, check the DIMM connector. Remove any foreign
   material on the DIMM connector, if found. If the connector is
   damaged, replace the system board.
6. (Trained technician only) Remove the affected microprocessor
   and check the microprocessor socket pins for any damaged pins. If a
   damage is found or the microprocessor is an upgrade part, replace
   the system board.
7. (Trained technician only) Replace the affected
   microprocessor.
8. (Trained technician only) Replace the system board.

Diagnostic code: W.58007

Message: [W.58007] Invalid memory configuration
(Unsupported DIMM Population) detected. Please verify memory
configuration is valid.

Description: Unsupported DIMM Population.

Action:

Note: Each time you install or remove a DIMM,
you must disconnect the server from the power source; then, wait 10
seconds before restarting the server.

1. Reseat the DIMMs, and then restart the server.
2. Make sure that the DIMMs are installed in the proper
   sequence

Diagnostic code: S.58008

Message: [S.58008] A DIMM has failed the POST
memory test.

Description: DIMM Failed Memory Test.

Action:

Note: Each time you install or remove a DIMM,
you must disconnect the server from the power source; then, wait 10
seconds before restarting the server.

1. Check the IBM support website for an applicable retain tip or
   firmware update that applies to this memory error.
2. Make sure that the DIMMs are firmly seated and no foreign
   material is found in the DIMM connector. Then, retry with the same
   DIMM.
3. If the problem is related to a DIMM, replace the failing DIMM
   indicated by the error LEDs
4. If the problem occurs on the same DIMM connector, swap the
   affected DIMMs (as indicated by the error LEDs on the system board
   or the event logs) to a different memory channel or
   microprocessor.
5. (Trained technician only) If the problem occurs on the same
   DIMM connector, check the DIMM connector. If the connector contains
   any foreign material or is damaged, replace the system board.
6. (Trained technician only) Remove the affected microprocessor
   and check the microprocessor socket pins for any damaged pins. If a
   damage is found, replace the system board.
7. (Trained technician only) Swap the affected microprocessor, if
   there are more than one microprocessor installed. If the problem
   follows the microprocessor, replace the affected
   microprocessor.
8. (Trained technician only) Replace the system board.

Diagnostic code: W.580A1

Message: [W.580A1] Invalid memory configuration
for Mirror Mode. Please correct memory configuration.

Description: Unsupported DIMM Population for
Mirror Mode.

Action:

1. If a DIMM connector error LED is lit on the system board, check
   the event logs and follow the procedure for that event and restart
   the server.
2. Make sure that the DIMMs have been installed in the correct
   sequence for mirrored channel mode.

Diagnostic code: W.580A2

Message: [W.580A2] Invalid memory configuration
for Sparing Mode. Please correct memory configuration.

Description: Unsupported DIMM Population for
Spare Mode.

Action:

Make sure that the DIMMs have been installed in the correct
sequence for rank sparing mode.

Diagnostic code: I.580A4

Message: [W.580A2] Invalid memory configuration
for Sparing Mode. Please correct memory configuration.

Description: DIMM Population Change
Detected.

Action:

Information only. Memory has been added, moved, or changed.

Diagnostic code: I.580A5

Message: [I.580A5] Mirror Fail-over complete.
DIMM number % has failed over to to the mirrored copy.

Description: DIMM Mirror Fail-over
Detected.

Action:

Information only. Memory redundancy has been lost. Check the
event log for uncorrected DIMM failure events.

Diagnostic code: I.580A6

Message: [I.580A6] Memory spare copy has
completed successfully.

Description: Spare Copy Complete.

Action:

Information only. Memory redundancy or spare rank has been lost.
Check the event log for uncorrected DIMM failure events.

Diagnostic code: I.58015

Message: [I.58015] Memory spare copy
initiated.

Description: Spare Copy Started.

Action:

No action; information only.

Diagnostic code: W.68002

Message: [W.68002] A CMOS battery error has
been detected.

Description: CMOS Battery Fault.

Action:

1. Check the IBM support website for an applicable retain tip or
   firmware update that applies to this memory error.
2. Replace the CMOS battery.
3. (Trained technician only) Replace the system board.

Diagnostic code: S.68005

Message: [S.68005] An error has been detected
by the IIO core logic on Bus %. The Global Fatal Error Status
register contains %. The Global Non-Fatal Error Status register
contains %. Please check error logs for the presence of additional
downstream device error data.

Description: Critical IOH-PCI Error.

Action:

1. Check the IBM support website for an applicable retain tip or
   firmware update that applies to this memory error.
2. Replace the following components one at a time in the order
   shown, restarting the server each time:
   1. PCI express adapter.
   2. (Trained technician only) System board.

Diagnostic code: S.680B8

Message: [S.680B8] Internal QPI Link Failure
Detected.

Description: Internal QPI Link Failure
Detected.

Action:

1. Check the IBM support website for an applicable retain tip or
   firmware update that applies to this error.
2. Inspect the microprocessor socket for foreign material, if the
   microprocessor socket contains any foreign material, remove the
   foreign material. If it is found damaged, (trained technician only)
   replace the system board.

Diagnostic code: S.680B9

Message: [S.680B9] External QPI Link Failure
Detected.

Description: External QPI Link Failure
Detected.

Action:

1. Check the IBM support website for an applicable retain tip or
   firmware update that applies to this error.
2. Inspect the microprocessor socket for foreign material, if the
   microprocessor socket contains any foreign material, remove the
   foreign material. If it is found damaged, (trained technician only)
   replace the system board.

Diagnostic code: S.2011001

Message: [S.2011001] An Uncorrected PCIe Error
has Occurred at Bus % Device % Function %. The Vendor ID for the
device is % and the Device ID is %.

Description: PCI SERR Detected.

Action:

1. Check the PCI riser slot LEDs on the system board.
2. Reseat all affected adapters and PCI-X riser-card
   assembly.
3. Update the adapter firmware.
4. Replace the affected adapters and riser cards.
5. (Trained technician only) Replace the system board.

Diagnostic code: S.2018001

Message: [S.2018001] An Uncorrected PCIe Error
has Occurred at Bus % Device % Function %. The Vendor ID for the
device is % and the Device ID is %.

Description: PCIe Uncorrected Error
Detected.

Action:

1. Check the PCI riser slot LEDs on the system board.
2. Reseat all affected adapters and PCI-X riser-card
   assembly.
3. Update the adapter firmware.
4. Replace the affected adapters and riser cards.
5. (Trained technician only) Replace the system board.

Diagnostic code: I.2018002

Message: [I.2018002] The device found at Bus %
Device % Function % could not be configured due to resource
constraints. The Vendor ID for the device is % and the Device ID is
%.

Description: OUT_OF_RESOURCE (PCI Option
ROM)

Action:

1. Run the Setup utility. Select Startup Options from the menu and
   modify the boot sequence to change the load order of the
   optional-device ROM code.
2. Informational message that some devices might not be
   initialized.
3. See RETAIN tip H197144 for more
   information.

Diagnostic code: I.2018003

Message: [I.2018003] A bad option ROM checksum
was detected for the device found at Bus % Device % Function %. The
Vendor ID for the device is % and the Device ID is %.

Description: ROM CHECKSUM ERROR.

Action:

1. Check the riser-card LEDs.
2. Reseat all affected adapters and riser cards.
3. Move the affected adapter to a different slot.
4. Update the PCI adapter firmware.
5. Replace the affected adapters and riser cards.

Diagnostic code: S.3020007

Message: [S.3020007] A firmware fault has been
detected in the UEFI image.

Description: Internal UEFI Firmware Fault
Detected, System halted.

Action:

1. Check the IBM support website for an applicable retain tip or
   firmware update that applies to this error.
2. Recover the server firmware.
3. (Trained technician only) replace the system board.

Diagnostic code: S.3028002

Message: [S.3028002] Boot permission timeout
detected.

Description: Boot Permission Negotiation
Timeout.

Action:

1. Check the IMM2 error messages for communication errors and
   follow the actions.
2. Restart the server.
3. If the problem remains, contact your IBM service representative
   for support.

Diagnostic code: S.3030007

Message: [S.3030007] A firmware fault has been
detected in the UEFI image.

Description: Internal UEFI Firmware Fault
Detected, System halted.

Action:

1. Check the IBM support website for an applicable retain tip or
   firmware update that applies to this error.
2. Recover the server firmware.
3. (Trained technician only) Replace the system board.

Diagnostic code: S.3040007

Message: [S.3040007] A firmware fault has been
detected in the UEFI image.

Description: Internal UEFI Firmware Fault
Detected, System halted.

Action:

1. Check the IBM support website for an applicable retain tip or
   firmware update that applies to this error.
2. Recover the server firmware.

Diagnostic code: I.3048005

Message: [I.3048005] UEFI has booted from the
backup flash bank.

Description: Booting Backup UEFI Image.

Action:

Information only. Set the JP2 jumper in the backup position
(pins 2 and 3) to allow the server to boot from the backup
UEFI.

Diagnostic code: W.3048006

Message: [W.3048006] UEFI has booted from the
backup flash bank due to an Automatic Boot Recovery (ABR)
event.

Description: Automated Boot Recovery, Booting
Backup UEFI Image.

Action:

1. Run the Setup utility. Select Load Default
   Settings and save the settings.
2. Recover the server firmware.

Diagnostic code: S.3050007

Message: [S.3050007] A firmware fault has been
detected in the UEFI image.

Description: Internal UEFI Firmware Fault
Detected, System halted.

Action:

1. Check the IBM support website for an applicable retain tip or
   firmware update that applies to this error.
2. Recover the server firmware.

Diagnostic code: W.305000A

Message: [W.305000A] An invalid date and time
have been detected.

Description: RTC Date and Time Incorrect.

Action:

1. Run the Setup utility. Select Load Default
   Settings and save the settings.
2. Reseat the battery.
3. Replace the battery.

Diagnostic code: S.3058004

Message: [S.3058004] A Three Strike boot
failure has occurred. The system has booted with default UEFI
settings.

Description: POST failure has occurred! System
booted with default settings.

Action:

1. Undo any recent system changes, such as new settings or newly
   installed devices.
2. Make sure that the server is attached to a reliable power
   source.
3. Remove all hardware that is not listed on the ServerProven Web
   site at http://www.ibm.com/servers/eserver/serverproven/compat/us/.
4. Update the firmware to the latest level.
5. Make sure that the operating system is not corrupted.
6. Run the Setup utility, save the configuration, and then restart
   the server.
7. (Trained technician only) If the problem remains, replace the
   system board.

Diagnostic code: W.3058009

Message: [W.3058009] DRIVER HEALTH PROTOCOL:
Missing Configuraiton. Requires Change Settings From F1.

Description: DRIVER HEALTH PROTOCOL: Missing
Configuration. Requires Change Settings From F1.

Action:

1. Select System Settings →
   Settings → Driver Health Status
   List and find a driver/controller reportingconfiguration
   required status.
2. Search for the driver menu from System
   Settings and change the settings appropriately.
3. Save the settings and restart the system.

Diagnostic code: W.305800A

Message: [W.305800A] DRIVER HEALTH PROTOCOL:
Reports ‘Failed’ Status Controller.

Description: DRIVER HEALTH PROTOCOL: Reports
‘Failed’ Status Controller.

Action:

1. Restart the system.
2. If the problem persists, switch to the backup UEFI image or
   reload the current UEFI image.
3. (Trained technician only) Replace the system board.

Diagnostic code: W.305800B

Message: [W.305800B] DRIVER HEALTH PROTOCOL:
Reports ‘Reboot’ Required Controller.

Description: DRIVER HEALTH PROTOCOL: Reports
‘Reboot’ Required Controller.

Action:

1. No action required. The system will reboot at the end of
   POST.
2. If the problem persists, switch to the backup UEFI image or
   reload the current UEFI image.
3. (Trained technician only) Replace the system board.

Diagnostic code: W.305800C

Message: [W.305800C] DRIVER HEALTH PROTOCOL:
Reports ‘System Shutdown’ Required Controller.

Description: DRIVER HEALTH PROTOCOL: Reports
‘System Shutdown’ Required Controller.

Action:

1. Restart the system.
2. If the problem persists, switch to the backup UEFI image or
   reload the current UEFI image.
3. (Trained technician only) Replace the system board.

Diagnostic code: W.305800D

Message: [W.305800D] DRIVER HEALTH PROTOCOL:
Disconnect Controller Failed. Requires ‘Reboot’.

Description: DRIVER HEALTH PROTOCOL: Reports
‘System Shutdown’ Required Controller.

Action:

1. Restart the system.
2. If the problem persists, switch to the backup UEFI image or
   reload the current UEFI image.
3. (Trained technician only) Replace the system board.

Diagnostic code: W.305800E

Message: [W.305800E] DRIVER HEALTH PROTOCOL:
Reports Invalid Health Status Driver.

Description: DRIVER HEALTH PROTOCOL: Reports
Invalid Health Status Driver.

Action:

1. Restart the system.
2. If the problem persists, switch to the backup UEFI image or
   reload the current UEFI image.
3. (Trained technician only) Replace the system board.

Diagnostic code: S.3060007

Message: [S.3060007] A firmware fault has been
detected in the UEFI image.

Description: Internal UEFI Firmware Fault
Detected, System halted.

Action:

1. Check the IBM support website for an applicable retain tip or
   firmware update that applies to this error.
2. Recover the server firmware.

Diagnostic code: S.3070007

Message: [S.3070007] A firmware fault has been
detected in the UEFI image.

Description: Internal UEFI Firmware Fault
Detected, System halted.

Action:

1. Check the IBM support website for an applicable retain tip or
   firmware update that applies to this error.
2. Recover the server firmware.

Diagnostic code: S.3108007

Message: [S.3108007] The default system
settings have been restored.

Description: System Configuration Restored to
Defaults.

Action:

1. Check the IBM support website for an applicable retain tip or
   firmware update that applies to this error.
2. If the settings differ from defaults, run the Setup utility,
   select Load Default Settings, and save the
   settings.

Diagnostic code: W.3808000

Message: [W.3808000] An IMM communication
failure has occurred.

Description: IMM Communication Failure.

Action:

1. Shut down the system and remove the power cords from the server
   for 30 seconds; then, reconnect the server to power and restart
   it.
2. Update the IMM firmware to the latest level.
3. (Trained technician only) Replace the system board.

Diagnostic code: W.3808002

Message: [W.3808002] An error occurred while
saving UEFI settings to the IMM.

Description: Error Updating System
Configuration to IMM.

Action:

1. Run the Setup utility, select Save Settings,
   and restart the server.
2. Update the IMM firmware to the latest level.

Diagnostic code: W.3808003

Message: [I.3808004] The IMM System Event log
(SEL) is full.

Description: Error Retrieving System
Configuration from IMM.

Action:

1. Run the Setup utility, select Save Settings,
   and restart the server.
2. Update the IMM firmware to the latest level.

Diagnostic code: I.3808004

Message: [I.3808004] The IMM System Event log
(SEL) is full.

Description: IPMI System Event Log is Full.

Action:

Run the Setup utility to clear IMM logs and restart the
server

Diagnostic code: I.3818001

Message: [I.3818001] The firmware image capsule
signature for the currently booted flash bank is invalid.

Description: Current Bank CRTM Capsule Update
Signature Invalid.

Action:

1. Run the Setup utility, select Load Default
   Settings, and save the settings.
2. Recover the server firmware.

Diagnostic code: I.3818002

Message: [I.3818002] The firmware image capsule
signature for the non-booted flash bank is invalid.

Description: Current Bank CRTM Capsule Update
Signature Invalid.

Action:

1. Run the Setup utility, select Load Default
   Settings, and save the settings.
2. Recover the server firmware.

Diagnostic code: I.3818003

Message: [I.3818003] The CRTM flash driver
could not lock the secure flash region.

Description: Current Bank CRTM Capsule Update
Signature Invalid.

Action:

1. Run the Setup utility, select Load Default
   Settings, and save the settings.
2. Recover the server firmware.

Diagnostic code: S.3818004

Message: [S.3818004] The CRTM flash driver
could not successfully flash the staging area. A failure
occurred.

Description: CRTM Update Failed.

Action:

1. Run the Setup utility, select Load Default
   Settings, and save the settings.
2. Recover the server firmware.

Diagnostic code: W.3818005

Message: [W.3818005] The CRTM flash driver
could not successfully flash the staging area. The update was
aborted.

Description: CRTM Update Aborted.

Action:

1. Run the Setup utility, select Load Default
   Settings, and save the settings.
2. Recover the server firmware.

Diagnostic code: S.3818007

Message: [S.3818007] The firmware image
capsules for both flash banks could not be verified.

Description: CRTM image capsule could not be
verified.

Action:

1. Run the Setup utility, select Load Default
   Settings, and save the settings.
2. Recover the server firmware.

Diagnostic code: W.3938002

Message: [W.3938002] A boot configuration error
has been detected.

Description: Boot Configuration Error.

Action:

1. Run the Setup utility, select Load Default
   Settings, and save the settings.
2. Recover the server firmware.

Integrated management module II
(IMM2) error messages

• Follow the suggested actions in the order in which they are
  listed in the Action column until the problem is
  solved.
• If an action step is preceded by “(Trained technician
  only),” that step must be performed only by a trained
  technician.

Temperature and fan messages

Event ID: 80010701-0701xxxx

Message: Numeric sensor adapter Ambient Temp
going high (upper non-critical) has asserted.

Severity: Warning

Description: An upper non-critical sensor going
high has asserted.

Action:

1. Reduce the ambient temperature.
2. Check the server airflow. Make sure that nothing is blocking
   the air from coming into or preventing the air from exiting the
   server.

Event ID: 80010701-0c01xxxx

Message: Numeric sensor Ambient Temp going high
(upper non-critical) has asserted.

Severity: Warning

Description: An upper non-critical sensor going
high has asserted.

Action:

1. Reduce the ambient temperature.
2. Check the server airflow. Make sure that nothing is blocking
   the air from coming into or preventing the air from exiting the
   server.

Event ID: 80010901-0701xxxx

Message: Numeric sensor adapter Ambient Temp
going high (upper critical) has asserted.

Severity: Error

Description: An upper critical sensor going
high has asserted.

Action:

1. Reduce the ambient temperature.
2. Check the server airflow. Make sure that nothing is blocking
   the air from coming into or preventing the air from exiting the
   server.

Event ID: 80010901-0c01xxxx

Message: Numeric sensor Ambient Temp going high
(upper critical) has asserted.

Severity: Error

Description: An upper critical sensor going
high has asserted.

Action:

1. Reduce the ambient temperature.
2. Check the server airflow. Make sure that nothing is blocking
   the air from coming into or preventing the air from exiting the
   server.

Event ID: 80010b01-0c01xxxx

Message: Numeric sensor Ambient Temp going high
(upper non-recoverable) has asserted.

Severity: Error

Description: An upper non-recoverable sensor
going high has asserted.

Action:

Check the server airflow. Make sure that nothing is blocking the
air from coming into or preventing the air from exiting the
server.

Event ID: 81010701-0c01xxxx

Message: Numeric sensor Ambient Temp going high
(upper non-critical) has deasserted.

Severity: Info

Description: An upper non-critical sensor going
high has deasserted.

Action:

No action; information only.

Event ID: 81010901-0c01xxxx

Message: Numeric sensor Ambient Temp going high
(upper critical) has deasserted.

Severity: Info

Description: An upper non-critical sensor going
high has deasserted.

Action:

No action; information only.

Event ID: 81010b01-0c01xxxx

Message: Numeric sensor Ambient Temp going high
(upper non-recoverable) has deasserted.

Severity: Info

Description: An upper non-recoverable sensor
going high has deasserted.

Action:

No action; information only.

Event ID:
80010701-1401xxxx
80010701-1402xxxx

Message: Sensor CPU n VR Temp going high (upper
non-critical) has asserted. (n = microprocessor number)

Severity: Warning

Description: An upper non-critical sensor going
high has asserted.

Action:

1. Reduce the ambient temperature.
2. Check the server airflow. Make sure that nothing is blocking
   the air from coming into or preventing the air from exiting the
   server.

Event ID:
80010901-1401xxxx
80010901-1402xxxx

Message: Sensor CPU n VR Temp going high (upper
critical) has asserted. (n = microprocessor number)

Severity: Error

Description: An upper critical sensor going
high has asserted.

Action:

1. Reduce the ambient temperature.
2. Check the server airflow. Make sure that nothing is blocking
   the air from coming into or preventing the air from exiting the
   server.

Event ID:
80010b01-1401xxxx
80010b01-1402xxxx

Message: Sensor CPU n VR Temp going high (upper
non-recoverable) has asserted. (n = microprocessor number)

Severity: Error

Description: An upper non-recoverable sensor
going high has asserted.

Action:

Check the server airflow. Make sure that nothing is blocking the
air from coming into or preventing the air from exiting the
server.

Event ID: 80010701-2d01xxxx

Message: Numeric sensor PCH Temp going high
(upper non-critical) has asserted.

Severity: Warning

Description: An upper non-critical sensor going
high has asserted.

Action:

1. Reduce the ambient temperature.
2. Check the server airflow. Make sure that nothing is blocking
   the air from coming into or preventing the air from exiting the
   server.

Event ID: 80010901-2d01xxxx

Message: Numeric sensor PCH Temp going high
(upper critical) has asserted.

Severity: Error

Description: An upper critical sensor going
high has asserted.

Action:

1. Reduce the ambient temperature.
2. Check the server airflow. Make sure that nothing is blocking
   the air from coming into or preventing the air from exiting the
   server.

Event ID: 80010b01-2d01xxxx

Message: Numeric sensor PCH Temp going high
(upper non-recoverable) has asserted.

Severity: Error

Description: An upper non-recoverable sensor
going high has asserted.

Action:

Check the server airflow. Make sure that nothing is blocking the
air from coming into or preventing the air from exiting the
server.

Event ID: 81010701-2d01xxxx

Message: Numeric sensor PCH Temp going high
(upper non-critical) has deasserted.

Severity: Info

Description: An upper non-critical sensor going
high has deasserted.

Action:

No action; information only.

Event ID: 81010901-2d01xxxx

Message: Numeric sensor PCH Temp going high
(upper critical) has deasserted.

Severity: Info

Description: An upper critical sensor going
high has deasserted.

Action:

No action; information only.

Event ID: 81010b01-2d01xxxx

Message: Numeric sensor PCH Temp going high
(upper non-recoverable) has deasserted.

Severity: Info

Description: An upper non-recoverable sensor
going high has deasserted.

Action:

No action; information only.

Event ID:
80010204-1d01xxxx
80010204-1d02xxxx
80010204-1d03xxxx
80010204-1d04xxxx
80010204-1d05xxxx
80010204-1d06xxxx
80010204-1d07xxxx
80010204-1d08xxxx
80010204-1d09xxxx
80010204-1d0axxxx
80010204-1d0bxxxx
80010204-1d0cxxxx

Message: Numeric sensor Fan n A Tach going low
(lower critical) has asserted. (n = 1Aa, 1Ab, 2Aa, 2Ab, 3Aa,
3Ab)

Severity: Error

Description: A lower critical sensor going low
has asserted.

Action:

1. Reseat the failing fan n, which is indicated by a lit LED near
   the fan connector on the system board.
2. Replace the failing fan.
   (n = fan number)

Event ID:
800b010a-1e81xxxx
800b010a-1e82xxxx
800b010a-1e83xxxx

Message: Cooling Zone n redundancy lost has
asserted. (n = 1,2,3)

Severity: Error

Description: Redundancy lost has asserted.

Action:

1. Make sure that the connectors on fan n are not damaged.
2. Make sure that the fan n connectors on the system board are not
   damaged.
3. Make sure that the fans are correctly installed.
4. Reseat the fans.
5. Replace the failing fan.
   (n = fan number)

Event ID:
800b050a-1e81xxxx
800b050a-1e82xxxx
800b050a-1e83xxxx

Message: Cooling Zone n insufficient resources
has asserted. (n = 1,2,3)

Severity: Error

Description: There is no redundancy and
insufficient to continue operation.

Action:

1. Make sure that the connectors on fan n are not damaged.
2. Make sure that the fan n connectors on the system board are not
   damaged.
3. Make sure that the fans are correctly installed.
4. Reseat the fans.
5. Replace the failing fan.
   (n = fan number)

Event ID:
80070204-0a01xxxx
80070204-0a02xxxx

Message: Sensor PS n Fan Fault has transitioned
to critical from a less severe state. (n = power supply number)

Severity: Error

Description: A sensor has changed to Critical
state from a less severe state.

Action:

1. Make sure that there are no obstructions, such as bundled
   cables, to the airflow from the power-supply fan.
2. Replace power supply n.
   (n = power supply number)

Power messages

Event ID: 80010902-0701xxxx

Message: Numeric sensor Planar 3.3V going high
(upper critical) has asserted.

Severity: Error

Description: An upper critical sensor going
high has asserted.

Action:

(Trained technician only)

1. For the hot-swap power-supply systems, replace Power Paddle
   Card.
2. For the fixed power-supply systems, replace the power
   supply.
3. Replace System board.

Event ID: 80010202-0701xxxx

Message: Numeric sensor Planar 3.3V going high
(upper critical) has asserted.

Severity: Error

Description: A lower critical sensor going low
has asserted.

Action:

(Trained technician only)

1. For the hot-swap power-supply systems, replace Power Paddle
   Card.
2. For the fixed power-supply systems, replace the power
   supply.
3. Replace System board.

Event ID: 80010902-0701xxxx

Message: Numeric sensor Planar 5V going high
(upper critical) has asserted.

Severity: Error

Description: An upper critical sensor going
high has asserted.

Action:

(Trained technician only)

1. For the hot-swap power-supply systems, replace Power Paddle
   Card.
2. For the fixed power-supply systems, replace the power
   supply.
3. Replace System board

Event ID: 80010202-0701xxxx

Message: Numeric sensor Planar 5V going low
(lower critical) has asserted.

Severity: Error

Description: A lower critical sensor going low
has asserted.

Action:

(Trained technician only)

1. For the hot-swap power-supply systems, replace Power Paddle
   Card.
2. For the fixed power-supply systems, replace the power
   supply.
3. Replace System board

Event ID: 80010902-0701xxxx

Message: Numeric sensor Planar 12V going low
(lower critical) has asserted.

Severity: Error

Description: An upper critical sensor going
high has asserted.

Action:

1. Check power supply n LED.
2. Remove the failing power supply.
3. (Trained technician only) Replace the system board.
   (n = power supply number)

Event ID: 80010202-0701xxxx

Message: Numeric sensor Planar 12V going low
(lower critical) has asserted.

Severity: Error

Description: A lower critical sensor going low
has asserted.

Action:

1. Check power supply n LED.
2. Remove the failing power supply.
3. Use the IBM Power Configurator utility to determine current
   system power consumption. For more information and to download
   the
   utility, go to
   http://www-03.ibm.com/systems/bladecenter/resources/powerconfig.html
4. For hot-swap power-supply systems, follow actions listed in
   “Power problems” and “Solving power
   problems” in the Service Guide
5. (Trained technician only) Replace the system board.
   (n = power supply number)

Event ID: 80010002-0701xxxx

Message: Numeric sensor Planar VBAT going low
(lower non-critical) has asserted.

Severity: Warning

Description: A lower critical sensor going low
has asserted.

Action:

Replace the system battery

Event ID: 80010202-0701xxxx

Message: Numeric sensor Planar VBAT going low
(lower critical) has asserted.

Severity: Error

Description: A lower critical sensor going low
has asserted.

Action:

Replace the system battery

Event ID:
806f0008-0a01xxxx
806f0008-0a02xxxx

Message: The Power Supply (Power Supply n)
presence has been added to container. (n = power supply number)

Severity: Info

Description: Power supply n has been added. (n
= power supply number)

Action:

No action; information only.

Event ID: 806f0009-1301xxxx

Message: The Power Supply (Power Supply n) has
been turned off.

Severity: Info

Description: This message is for the use case
when an implementation has detected a Power Unit that has been
Disabled.

Action:

No action; information only.

Event ID:
806f0108-0a01xxxx
806f0108-0a02xxxx

Message: The Power Supply n has failed. (n =
power supply number)

Severity: Error

Description: Power supply n has failed. (n =
power supply number)

Action:

1. Reseat power supply n.
2. If the power-on LED is not lit and the power-supply error LED
   is lit, replace power supply n for both hot-swap power-supply
   systems and fixed power-supply systems.
3. If both the power-on LED and the power-supply error LED are not
   lit:
   • Use IBM power configurator utility to determine current system
     power consumption. For more information and to download the uility,
     go to
     http://www-03.ibm.com/systems/bladecenter/resources/powerconfig.html
   • For hot-swap power-supply systems, follow actions listed in
     “Power problems” and “Solving power
     problems” in the Service Guide.
     (n = power supply number)

Event ID: 806f0109-1301xxxx

Message: The Power Supply n has been Power
Cycled. (n = power supply number)

Severity: Info

Description: This message is for the use case
when an implementation has detected a Power Unit that has been
power cycled.

Action:

No action; information only.

Event ID: 806f0223-2101xxxx

Message: Powering off system %1 initiated by %2
(%1 = CIM_ComputerSystem.ElementName) (%2 =
CIM_Watchdog.ElementName)

Severity: Info

Description: This message is for the use case
when an implementation has detected a Poweroff by Watchdog has
occurred.

Action:

No action; information only.

Event ID:
806f0308-0a01xxxx
806f0308-0a02xxxx

Message: The Power Supply n has lost input. (n
= power supply number)

Severity: Info

Description: Power supply n AC has lost. (n =
power supply number)

Action:

1. Reconnect the power cords.
2. Check power supply n LED.
3. See “Power problems” and “Solving power
   problems” for more information.
   (n = power supply number)

Event ID:
80070208-0a01xxxx
80070208-0a02xxxx

Message: Sensor PS n Therm Fault has
transitioned to critical from a less severe state. (n = power
supply number)

Severity: Error

Description: A sensor has changed to Critical
state from a less severe state.

Action:

1. Make sure that there are no obstructions, such as bundled
   cables, to the airflow from the power-supply fan.
2. Use the IBM Power Configurator utility to determine current
   system power consumption. For more information and to download the
   utility, go to
   http://www-03.ibm.com/systems/bladecenter/resources/powerconfig.html.
3. Replace power supply n.
   (n = power supply number)

Event ID: 80070603-0701xxxx

Message: Sensor Pwr Rail 1 Fault has
transitioned to non-recoverable

Severity: Error

Description: A sensor has changed to
Nonrecoverable state.

Action:

See more information in “Power problems”and
“Solving power problems” in the Service Guide.

Event ID: 80070603-0701xxxx

Message: Sensor Pwr Rail 2 Fault has
transitioned to non-recoverable

Severity: Error

Description: A sensor has changed to
Nonrecoverable state.

Action:

See more information in “Power problems”and
“Solving power problems” in the Service Guide.

Event ID: 80070603-0701xxxx

Message: Sensor Pwr Rail 3 Fault has
transitioned to non-recoverable

Severity: Error

Description: A sensor has changed to
Nonrecoverable state.

Action:

See more information in “Power problems”and
“Solving power problems” in the Service Guide.

Event ID: 80070603-0701xxxx

Message: Sensor Pwr Rail 4 Fault has
transitioned to non-recoverable

Severity: Error

Description: A sensor has changed to
Nonrecoverable state.

Action:

See more information in “Power problems”and
“Solving power problems” in the Service Guide.

Event ID: 80070603-0701xxxx

Message: Sensor Pwr Rail 5 Fault has
transitioned to non-recoverable

Severity: Error

Description: A sensor has changed to
Nonrecoverable state.

Action:

See more information in “Power
problems”and“Solving power problems” in the
Service Guide.

Event ID:
80070608-0a01xxxx
80070608-0a02xxxx

Message: Sensor PS n 12V AUX Fault has
transitioned to non-recoverable from a less severe state. (n =
power supply number)

Severity: Error

Description: A sensor has changed to
non-recoverable state from a less severe state.

Action:

1. Check power supply n LED.
2. Replace power supply n.
   (n = power supply number)

Event ID:
80070608-0a01xxxx
80070608-0a02xxxx

Message: Sensor PS n 12V OC Fault has
transitioned to non-recoverable from a less severe state. (n =
power supply number)

Severity: Error

Description: A sensor has changed to
non-recoverable state from a less severe state.

Action:

1. Use the IBM Power Configurator utility to determine current
   system power consumption. For more information and to download the
   utility, go to
   http://www-03.ibm.com/systems/bladecenter/resources/powerconfig.html.
2. For the hot-swap power-supply systems, follow actions listed in
   “Power problems” and “Solving power
   problems” in the Service Guide.
3. Replace the power supply.

Event ID:
80070608-0a01xxxx
80070608-0a02xxxx

Message: Sensor PS n 12V OV Fault has
transitioned to non-recoverable from a less severe state. (n =
power supply number)

Severity: Error

Description: A sensor has changed to
non-recoverable state from a less severe state.

Action:

1. Check power supply n LED.
2. Remove the failing power supply.
3. (Trained technician only) Replace the system board.
   (n = power supply number)

Event ID:
80070608-0a01xxxx
80070608-0a02xxxx

Message: Sensor PS n 12V UV Fault has
transitioned to non-recoverable from a less severe state. (n =
power supply number)

Severity: Error

Description: A sensor has changed to
non-recoverable state from a less severe state.

Action:

1. Check power supply n LED.
2. Remove the failing power supply.
3. For the hot-swap power-supply systems, follow actions listed in
   “Power problems” and “Solving power
   problems” in the Service Guide.
   (n = power supply number)

Event ID: 800b0008-1301xxxx

Message: Power Unit has been fully
redundant.

Severity: Info

Description: Power unit redundancy has been
restored.

Action:

No action; information only.

Event ID: 800b0108-1301xxxx

Message: Power Unit redundancy lost has
asserted.

Severity: Error

Description: Power unit redundancy has been
restored.

Action:

1. Check the LEDs for both power supplies.
2. Follow the actions in “Power-supply LEDs” in the
   Service Guide.

Event ID: 806f0608-1301xx03

Message: Power supply PS Configuration error
with rating mismatch.

Severity: Error

Description: A power supply configuration error
(rating mismatch) has occurred.

Action:

1. Make sure that the power supplies installed are with the same
   rating or wattage.
2. Reinstall the power supplies with the same rating or
   wattage.

Microprocessor messages

Event ID:
806f0007-0301xxxx
806f0007-0302xxxx

Message: The Processor CPU n Status has Failed
with IERR. (n = microprocessor number)

Severity: Error

Description: A processor failed — IERR
condition has occurred.

Action:

1. Make sure that the latest levels of firmware and device drivers
   are installed for all adapters and standard devices, such as
   Ethernet, SCSI, and SAS.
   Important: Some cluster solutions require specific code levels or
   coordinated code updates. If the device is part of a cluster
   solution, verify that the latest level of code is supported for the
   cluster solution before you update the code.
2. Update the firmware (UEFI and IMM) to the latest level.
3. Run the DSA program.
4. Reseat the adapter.
5. Replace the adapter.
6. (Trained technician only) Replace microprocessor n.
7. (Trained technician only) Replace the system board.
   (n = microprocessor number)

Event ID: 806f000f-22010cxx

Message: CPU voltage mismatch detected on %1.
(%1 = CIM_Processor.ElementName

Severity: Error

Description: This message is for the use case
when an implementation has detected a CPU voltage mismatch with the
socket voltage.

Action:

1. This is a UEFI detected event. The UEFI diagnostic code for
   this event can be found in the logged IMM message text. Please
   refer to the UEFI diagnostic code in the «UEFI diagnostic code»
   section of the Info Center for the appropriate user response.

Event ID:
806f0107-0301xxxx
806f0107-0302xxxx

Message: The Processor CPU n Status has been
detected an over-temperature condition. (n = microprocessor
number)

Severity: Error

Description: An over temperature condition has
occurred.

Action:

1. Make sure that the latest levels of firmware and device drivers
   are installed for all adapters and standard devices, such as
   Ethernet, SCSI, and SAS.
   Important: Some cluster solutions require specific code levels or
   coordinated code updates. If the device is part of a cluster
   solution, verify that the latest level of code is supported for the
   cluster solution before you update the code.
2. Update the firmware (UEFI and IMM) to the latest level.
3. Run the DSA program.
4. Re-seat the adapter.
5. Replace the adapter.
6. (Trained technician only) Replace microprocessor n .
7. (Trained technician only) Replace the system board.
   (n = microprocessor number)

Event ID:
806f0207-0301xxxx
806f0207-0302xxxx

Message: The Processor CPU n Status has Failed
with BIST condition. (n = microprocessor number)

Severity: Error

Description: A processor failed — BIST
condition has occurred.

Action:

1. Make sure that the fans are operating. There are no
   obstructions to the airflow (front and rear of the server), the air
   baffles are in place and correctly installed, and the server cover
   is installed and
   completely closed.
2. Make sure that the heat sink for microprocessor nis installed
   correctly.
3. (Trained technician only) Replace microprocessor n .
   (n = microprocessor number)

Event ID: 806f0207-2584xxxx

Message: All CPUs / one of the CPUs has failed
with FRB1/BIST condition.

Severity: Error

Description: A Processor Failed — FRB1/BIST
condition has been detected.

Action:

1. Reseat the microprocessor, and then restart the server.
2. Replace microprocessor n.
   (n = microprocessor number)

Event ID: 806f030c-2581xxxx

Message: Scrub Failure for All DIMMS / one of
the DIMMs on subsystem.

Severity: Error

Description: A memory scrub failure has been
detected.

Action:

1. Reseat the DIMM, and then restart the server
2. Replace DIMM n.
   (n = DIMM number)

Event ID:
806f0507-0301xxxx
806f0507-0302xxxx
806f0507-2584xxxx

Message: The Processor CPU n Status has a
Configuration Mismatch. (n = microprocessor number)

Severity: Error

Description: A processor configuration mismatch
has occurred.

Action:

1. Check the CPU LED. See more information about the CPU LED in
   “Server controls, LEDs, and power” in the Service
   Guide.
2. Check for a server firmware update.
   Important: Some cluster solutions require specific code levels or
   coordinated code updates. If the device is part of a cluster
   solution, verify that the latest level of code is supported for the
   cluster solution before you update the code.
3. Make sure that the installed microprocessors are compatible
   with each other.
4. (Trained technician only) Reseat microprocessor n .
5. (Trained technician only) Replace microprocessor n .
   (n = microprocessor number)

Event ID:
806f0607-0301xxxx
806f0607-0302xxxx
806f0607-2584xxxx

Message: An SM BIOS Uncorrectable CPU complex
error for Processor n has asserted. (n = microprocessor number)

Severity: Error

Description: The system management handler has
detected an internal microprocessor error.

Action:

1. Make sure that the installed microprocessors are compatible
   with each other.
2. Update the server firmware to the latest level.
3. (Trained technician only) Replace the incompatible
   microprocessor.

Event ID:
806f0807-0301xxxx
806f0807-0302xxxx

Message: The Processor CPU n has been disabled.
(n = microprocessor number)

Severity: Info

Description: A processor has been disabled.

Action:

1. Update the firmware (UEFI and IMM) to the latest level.
2. Run the DSA program.
3. Reseat the adapter.
4. Replace the adapter.
5. (Trained technician only) Replace microprocessor n.
6. 6. (Trained technician only) Replace the system board.
   (n = microprocessor number)

Event ID: 806f0807-2584xxxx

Message: The Processor for One of the CPUs has
been disabled.

Severity: Info

Description: A processor has been disabled.

Action:

1. Update the firmware (UEFI and IMM) to the latest level.
2. Run the DSA program.
3. Reseat the adapter.
4. Replace the adapter.
5. (Trained technician only) Replace microprocessor n.
6. (Trained technician only) Replace the system board.
   (n = microprocessor number)

Event ID: 806f0807-2584xxxx

Message: The Processor for All CPUs has been
disabled.

Severity: Info

Description: A processor has been disabled.

Action:

1. Update the firmware (UEFI and IMM) to the latest level.
2. Run the DSA program.
3. Reseat the adapter.
4. Replace the adapter.
5. (Trained technician only) Replace microprocessor n.
6. (Trained technician only) Replace the system board.
   (n = microprocessor number)

Event ID:
806f0a07-0301xxxx
806f0a07-0302xxxx

Message: The Processor CPU n is operating in a
Degraded State. (n = microprocessor number)

Severity: Warning

Description: Throttling has occurred for
microprocessor n. (n = microprocessor number)

Action:

1. Make sure that the fans are operating, that there are no
   obstructions to the airflow (front and rear of the server), that
   the air baffles are in place and correctly installed, and that the
   server cover is installed and completely closed.
2. Check the ambient temperature. You must be operating within the
   specifications.
3. Make sure that the heat sink for microprocessor nis installed
   correctly.
4. (Trained technician only) Replace microprocessor n.
   (n = microprocessor number)

Event ID:
80070201-0301xxxx
80070201-0302xxxx

Message: Sensor CPU n OverTemp has transitioned
to critical from a less severe state. (n = microprocessor
number)

Severity: Error

Description: A sensor has changed to critical
state from a less severe state.

Action:

1. Make sure that the fans are operating, that there are no
   obstructions to the airflow (front and rear of the server), that
   the air baffles are in place and correctly installed, and that the
   server cover is installed and completely closed.
2. Check the ambient temperature. You must be operating within the
   specifications.
3. Make sure that the heat sink for microprocessor nis installed
   correctly.
4. (Trained technician only) Replace microprocessor n.
   (n = microprocessor number)

Event ID:
80070301-0301xxxx
80070301-0302xxxx

Message: Sensor CPU n OverTemp has transitioned
to non-recoverable from a less severe state. (n = microprocessor
number)

Severity: Error

Description: A sensor has changed to
non-recoverable state from a less severe state.

Action:

1. Make sure that the fans are operating, that there are no
   obstructions to the airflow (front and rear of the server), that
   the air baffles are in place and correctly installed, and that the
   server cover is installed and completely closed.
2. Check the ambient temperature. You must be operating within the
   specifications.
3. Make sure that the heat sink for microprocessor n is installed
   correctly.
4. (Trained technician only) Replace microprocessor n.
   (n = microprocessor number)

Event ID:
8007021b-0301xxxx
8007021b-0302xxxx

Message: Sensor CPU n QPI link error has
transitioned to critical from a less severe state. (n =
microprocessor number)

Severity: Error

Description: A sensor has changed to critical
state from a less severe state.

Action:

1. Remove cpu
2. Check cpu socket pins, any damage or contained or bending,
   replace the system board.
3. Check cpu damage, replace cpu.

Event ID: 806f0813-2584xxxx

Message: An Uncorrectable Bus Error has
occurred on system %1.(%1 = CIM_ComputerSystem. ElementName)

Severity: Error

Description: A bus uncorrectable error has
occurred. (Sensor = Critical Int CPU)

Action:

1. Check the system-event log.
2. (Trained technician only) Remove the failing microprocessor
   from the system board.
3. Check for a server firmware update.
   Important: Some cluster solutions require specific code levels or
   coordinated code updates. If the device is part of a cluster
   solution, verify that the latest level of code is supported for the
   cluster solution before you update the code.
4. Make sure that the two microprocessors are matching.
5. (Trained technician only) Replace the system board.

Memory errors

Event ID: 806f000f-220101xx

Message: The System %1 has detected no memory
in the system. (%1 = CIM_ComputerSystem.ElementName)

Severity: Error

Description: This message is for the use case
when an implementation has detected that memory was detected in the
system.

Action:

1. This is a UEFI detected event. The UEFI diagnostic code for
   this event can be found in the logged IMM message text. Please
   refer to the UEFI diagnostic code in the «UEFI diagnostic code»
   section of the Info Center for the appropriate user response.

Memory errors

Event ID: 806f000f-220102xx

Message: Subsystem %1 has insufficient memory
for operation. (%1 = CIM_Memory.ElementName)

Severity: Error

Description: This message is for the use case
when an implementation has detected that the usable Memory is
insufficient for operation.

Action:

1. This is a UEFI detected event. The UEFI diagnostic code for
   this event can be found in the logged IMM message text. Please
   refer to the UEFI diagnostic code in the «UEFI diagnostic code»
   section of the Info Center for the appropriate user response.

Memory errors

Event ID: 806f0813-2581xxxx

Message: An Uncorrectable Bus Error has
occurred on system %1.(%1 = CIM_ComputerSystem. ElementName)

Severity: Error

Description: A bus uncorrectable error has
occurred. (Sensor = Critical Int DIMM)

Action:

1. Check the system-event log.
2. Check the DIMM error LEDs.
3. Remove the failing DIMM from the system board.
4. Check for a server firmware update.
   Important: Some cluster solutions require specific code levels or
   coordinated code updates. If the device is part of a cluster
   solution, verify that the latest level of code is supported for the
   cluster solution before you update the code.
5. Make sure that the installed DIMMs are supported and configured
   correctly.
6. (Trained technician only) Replace the system board.

Memory errors

Event ID:
806f010c-2001xxxx
806f010c-2002xxxx
806f010c-2003xxxx
806f010c-2004xxxx
806f010c-2005xxxx
806f010c-2006xxxx
806f010c-2007xxxx
806f010c-2008xxxx
806f010c-2009xxxx
806f010c-200axxxx
806f010c-200bxxxx
806f010c-200cxxxx

Message: Memory uncorrectable error detected
for Memory DIMM n Status. (n = DIMM number)

Severity: Error

Description: A memory uncorrectable error has
occurred.

Action:

1. Check the IBM support website for an applicable retain tip or
   firmware update that applies to this memory error.
2. Swap the affected DIMMs (as indicated by the error LEDs on the
   system board or the event logs) to a different memory channel or
   microprocessor.
3. If the problem follows the DIMM, replace the failing DIMM.
4. (Trained technician only) If the problem occurs on the same
   DIMM connector, check the DIMM connector. If the connector contains
   any foreign material or is damaged, replace the system board.
5. (Trained technician only) Remove the affected microprocessor
   and check the microprocessor socket pins for any damaged pins. If a
   damage is found, replace the system board .
6. (Trained technician only) Replace the affected
   microprocessor.

Event ID: 806f010c-2581xxxx

Message: Memory uncorrectable error detected
for One of the DIMMs.

Severity: Error

Description: A memory uncorrectable error has
occurred.

Action:

1. Check the IBM support website for an applicable retain tip or
   firmware update that applies to this memory error.
2. Swap the affected DIMMs (as indicated by the error LEDs on the
   system board or the event logs) to a different memory channel or
   microprocessor.
3. If the problem follows the DIMM, replace the failing DIMM.
4. (Trained technician only) If the problem occurs on the same
   DIMM connector, check the DIMM connector. If the connector contains
   any foreign material or is damaged, replace the system board.
5. (Trained technician only) Remove the affected microprocessor
   and check the microprocessor socket pins for any damaged pins. If a
   damage is found, replace the system board.
6. (Trained technician only) Replace the affected
   microprocessor.

Event ID: 806f010c-2581xxxx

Message: Memory uncorrectable error detected
for All DIMMs.

Severity: Error

Description: A memory uncorrectable error has
occurred.

Action:

1. Check the IBM support website for an applicable retain tip or
   firmware update that applies to this memory error.
2. Swap the affected DIMMs (as indicated by the error LEDs on the
   system board or the event logs) to a different memory channel or
   microprocessor.
3. If the problem follows the DIMM, replace the failing DIMM.
4. (Trained technician only) If the problem occurs on the same
   DIMM connector, check the DIMM connector. If the connector contains
   any foreign material or is damaged, replace the system board.
5. (Trained technician only) Remove the affected microprocessor
   and check the microprocessor socket pins for any damaged pins. If a
   damage is found, replace the system board.
6. (Trained technician only) Replace the affected
   microprocessor.

Event ID:
806f030c-2001xxxx
806f030c-2002xxxx
806f030c-2003xxxx
806f030c-2004xxxx
806f030c-2005xxxx
806f030c-2006xxxx
806f030c-2007xxxx
806f030c-2008xxxx
806f030c-2009xxxx
806f030c-200axxxx
806f030c-200bxxxx
806f030c-200cxxxx

Message: Memory DIMM n Status Scrub failure
detected. (n = DIMM number)

Severity: Error

Description: A memory scrub failure has been
detected.

Action:

Note: Each time you install or remove a DIMM,
you must disconnect the server from the power source; then, wait 10
seconds before restarting the server.

1. Check the IBM support website for an applicable retain tip or
   firmware update that applies to this memory error.
2. Make sure that the DIMMs are firmly seated and no foreign
   material is found in the DIMM connector. Then, retry with the same
   DIMM.
3. If the problem is related to a DIMM, replace the failing DIMM
   indicated by the error LEDs.
4. If the problem occurs on the same DIMM connector, swap the
   affected DIMMs (as indicated by the error LEDs on the system board
   or the event logs) to a different memory channel or
   microprocessor.
5. (Trained technician only) If the problem occurs on the same
   DIMM connector, check the DIMM connector. If the connector contains
   any foreign material or is damaged, replace the system board.
6. (Trained technician only) Remove the affected microprocessor
   and check the microprocessor socket pins for any damaged pins. If a
   damage is found, replace the system board.
7. (Trained technician only) Swap the affected microprocessor, if
   there are more than one microprocessor installed. If the problem
   follows the microprocessor, replace the affected
   microprocessor.
8. (Trained technician only) Replace the system board.

Event ID:
806f040c-2001xxxx
806f040c-2002xxxx
806f040c-2003xxxx
806f040c-2004xxxx
806f040c-2005xxxx
806f040c-2006xxxx
806f040c-2007xxxx
806f040c-2008xxxx
806f040c-2009xxxx
806f040c-200axxxx
806f040c-200bxxxx
806f040c-200cxxxx

Message: Memory DIMM disabled for DIMM n
Status. (n = DIMM number)

Severity: Info

Description: DIMM disabled.

Action:

1. Make sure the DIMM is installed correctly.
2. If the DIMM was disabled because of a memory fault (memory
   uncorrectable error or memory logging limit reached), follow the
   suggested actions for that error event and restart the server.
3. Check the IBM support website for an applicable retain tip or
   firmware update that applies to this memory event. If no memory
   fault is recorded in the logs and no DIMM connector error LED is
   lit, you can re-enable the DIMM through the Setup utility or the
   Advanced Settings Utility (ASU).

Event ID: 806f040c-2581xxxx

Message: Memory DIMM disabled for One of the
DIMMs.

Severity: Info

Description: DIMM disabled.

Action:

1. Make sure the DIMM is installed correctly.
2. If the DIMM was disabled because of a memory fault (memory
   uncorrectable error or memory logging limit reached), follow the
   suggested actions for that error event and restart the server.
3. Check the IBM support website for an applicable retain tip or
   firmware update that applies to this memory event. If no memory
   fault is recorded in the logs and no DIMM connector error LED is
   lit, you can re-enable the DIMM through the Setup utility or the
   Advanced Settings Utility (ASU).

Event ID: 806f040c-2581xxxx

Message: Memory DIMM disabled for All
DIMMs.

Severity: Info

Description: DIMM disabled.

Action:

1. Make sure the DIMM is installed correctly.
2. If the DIMM was disabled because of a memory fault (memory
   uncorrectable error or memory logging limit reached), follow the
   suggested actions for that error event and restart the server.
3. Check the IBM support website for an applicable retain tip or
   firmware update that applies to this memory event. If no memory
   fault is recorded in the logs and no DIMM connector error LED is
   lit, you can re-enable the DIMM through the Setup utility or the
   Advanced Settings Utility (ASU).

Event ID:
806f050c-2001xxxx
806f050c-2002xxxx
806f050c-2003xxxx
806f050c-2004xxxx
806f050c-2005xxxx
806f050c-2006xxxx
806f050c-2007xxxx
806f050c-2008xxxx
806f050c-2009xxxx
806f050c-200axxxx
806f050c-200bxxxx
806f050c-200cxxxx

Message: Memory Logging Limit Reached for DIMM
n Status. (n = DIMM number)

Severity: Error

Description: The memory logging limit has been
reached.

Action:

1. Check the IBM support website for an applicable retain tip or
   firmware update that applies to this memory error.
2. Swap the affected DIMMs (as indicated by the error LEDs on the
   system board or the event logs) to a different memory channel or
   microprocessor.
3. If the error still occurs on the same DIMM, replace the
   affected DIMM.
4. (Trained technician only) If the problem occurs on the same
   DIMM connector, check the DIMM connector. If the connector contains
   any foreign material or is damaged, replace the system board.
5. (Trained technician only) Remove the affected microprocessor
   and check the microprocessor socket pins for any damaged pins. If a
   damage is found, replace the system board.
6. (Trained technician only) Replace the affected
   microprocessor.

Event ID: 806f050c-2581xxxx

Message: Memory Logging Limit Reached for One
of the DIMMs.

Severity: Error

Description: The memory logging limit has been
reached.

Action:

1. Check the IBM support website for an applicable retain tip or
   firmware update that applies to this memory error.
2. Swap the affected DIMMs (as indicated by the error LEDs on the
   system board or the event logs) to a different memory channel or
   microprocessor.
3. If the error still occurs on the same DIMM, replace the
   affected DIMM.
4. (Trained technician only) If the problem occurs on the same
   DIMM connector, check the DIMM connector. If the connector contains
   any foreign material or is damaged, replace the system board.
5. (Trained technician only) Remove the affected microprocessor
   and check the microprocessor socket pins for any damaged pins. If a
   damage is found, replace the system board .
6. (Trained technician only) Replace the affected
   microprocessor.

Event ID: 806f050c-2581xxxx

Message: Memory Logging Limit Reached for All
DIMMs.

Severity: Error

Description: The memory logging limit has been
reached.

Action:

1. Check the IBM support website for an applicable retain tip or
   firmware update that applies to this memory error.
2. Swap the affected DIMMs (as indicated by the error LEDs on the
   system board or the event logs) to a different memory channel or
   microprocessor.
3. If the error still occurs on the same DIMM, replace the
   affected DIMM.
4. (Trained technician only) If the problem occurs on the same
   DIMM connector, check the DIMM connector. If the connector contains
   any foreign material or is damaged, replace the system board.
5. (Trained technician only) Remove the affected microprocessor
   and check the microprocessor socket pins for any damaged pins. If a
   damage is found, replace the system board.
6. (Trained technician only) Replace the affected
   microprocessor.

Event ID:
806f070c-2001xxxx
806f070c-2002xxxx
806f070c-2003xxxx
806f070c-2004xxxx
806f070c-2005xxxx
806f070c-2006xxxx
806f070c-2007xxxx
806f070c-2008xxxx
806f070c-2009xxxx
806f070c-200axxxx
806f070c-200bxxxx
806f070c-200cxxxx

Message: Memory DIMM Configuration Error for
DIMM n Status. (n = DIMM number)

Severity: Error

Description: A memory DIMM configuration error
has occurred.

Action:

Make sure that DIMMs are installed in the correct sequence and
have the same size, type, speed, and technology.

Event ID: 806f070c-2581xxxx

Message: Memory DIMM Configuration Error for
One of the DIMMs.

Severity: Error

Description: A memory DIMM configuration error
has occurred.

Action:

Make sure that DIMMs are installed in the correct sequence and
have the same size, type, speed, and technology

Event ID: 806f070c-2581xxxx

Message: Memory DIMM Configuration Error for
All DIMMs.

Severity: Error

Description: A memory DIMM configuration error
has occurred.

Action:

Make sure that DIMMs are installed in the correct sequence and
have the same size, type, speed, and technology.

Event ID:
806f090c-2001xxxx
806f090c-2002xxxx
806f090c-2003xxxx
806f090c-2004xxxx
806f090c-2005xxxx
806f090c-2006xxxx
806f090c-2007xxxx
806f090c-2008xxxx
806f090c-2009xxxx
806f090c-200axxxx
806f090c-200bxxxx
806f090c-200cxxxx

Message: Memory DIMM for DIMM n Status has been
automatically throttled. (n = DIMM number)

Severity: Warning

Description: A memory DIMM has been
throttled.

Action:

1. Reseat the DIMM, and then restart the server.
2. Replace DIMM n.
   (n = DIMM number)

Event ID:
806f0a0c-2001xxxx
806f0a0c-2002xxxx
806f0a0c-2003xxxx
806f0a0c-2004xxxx
806f0a0c-2005xxxx
806f0a0c-2006xxxx
806f0a0c-2007xxxx
806f0a0c-2008xxxx
806f0a0c-2009xxxx
806f0a0c-200axxxx
806f0a0c-200bxxxx
806f0a0c-200cxxxx

Message: An Over-Temperature condition has been
detected on the DIMM n Status. (n = DIMM number)

Severity: Error

Description: An over-temperature condition has
occurred for DIMM n. (n = DIMM number)

Action:

1. Make sure that the fans are operating, that there are no
   obstructions to the airflow, that the air baffles are in place and
   correctly installed, and that the server cover is installed and
   completely closed.
2. Make sure that ambient temperature is within the
   specifications.
3. If a fan has failed, complete the action for a fan
   failure.
4. Replace DIMM n.
   (n = DIMM number)

Event ID: 800b010c-2581xxxx

Message: Backup Memory redundancy lost has
asserted.

Severity: Error

Description: Redundancy has been lost.

Action:

1. Check the system-event log for DIMM failure events
   (uncorrectable or PFA) and correct the failures.
2. Re-enable mirroring in the Setup utility.

Event ID: 800b030c-2581xxxx

Message: Backup Memory sufficient resources
from redundancy degraded has asserted.

Severity: Warning

Description: There is no redundancy. The state
has been transitioned from redundancy to sufficient resources.

Action:

1. Check the system-event log for DIMM failure events
   (uncorrectable or PFA) and correct the failures.
2. Re-enable mirroring in the Setup utility.

Event ID: 800b050c-2581xxxx

Message: Backup Memory insufficient resources
has asserted.

Severity: Error

Description: There is no redundancy and
insufficient to continue operation.

Action:

1. Check the system-event log for DIMM failure events
   (uncorrectable or PFA) and correct the failures.
2. Re-enable mirroring in the Setup utility.

Recovery messages

Event ID:
816f000d-0400xxxx
816f000d-0401xxxx
816f000d-0402xxxx
816f000d-0403xxxx
816f000d-0404xxxx
816f000d-0405xxxx
816f000d-0406xxxx
816f000d-0407xxxx

Message: The Drive n Status has been removed
from unit. (n = hard disk drive number)

Severity: Error

Description: A drive has been removed.

Action:

1. Reseat hard disk drive n.(n = hard disk drive number). Wait 1
   minute or more before reinstalling the drive.
2. Replace the hard disk drive.
3. Make sure that the disk firmware and RAID controller firmware
   is at the latest level.
4. Check the SAS cable.

Event ID:
806f010d-0400xxxx
806f010d-0401xxxx
806f010d-0402xxxx
806f010d-0403xxxx
806f010d-0404xxxx
806f010d-0405xxxx
806f010d-0406xxxx
806f010d-0407xxxx

Message: The Drive n Status has been disabled
due to a detected fault. (n = hard disk drive number)

Severity: Error

Description: A drive has been disabled because
of a fault.

Action:

1. Run the hard disk drive diagnostic test on drive n.
2. Reseat the following components:
   1. Hard disk drive (wait 1 minute or more before
      reinstalling the drive).
   2. Cable from the system board to the backplane
3. Replace the following components one at a time, in the order
   shown, restarting the server each time:
   1. Hard disk drive
   2. Cable from the system board to the backplane
   3. Hard disk drive backplane
      (n = hard disk drive number)

Event ID:
806f020d-0400xxxx
806f020d-0401xxxx
806f020d-0402xxxx
806f020d-0403xxxx
806f020d-0404xxxx
806f020d-0405xxxx
806f020d-0406xxxx
806f020d-0407xxxx

Message: The Drive n Status has a predictive
failure. (n = hard disk drive number)

Severity: Error

Description: A predictive failure has been
detected for drive n. (n = hard disk drive number)

Action:

1. Replace the hard drive n.
   (n = hard disk drive number)

Event ID:
806f020d-0400xxxx
806f020d-0401xxxx
806f020d-0402xxxx
806f020d-0403xxxx
806f020d-0404xxxx
806f020d-0405xxxx
806f020d-0406xxxx
806f020d-0407xxxx

Message: The Drive n Status has a predictive
failure. (n = hard disk drive number)

Severity: Error

Description: A predictive failure has been
detected for drive n. (n = hard disk drive number)

Action:

1. Replace the hard drive n.
   (n = hard disk drive number)

Event ID:
806f050d-0400xxxx
806f050d-0401xxxx
806f050d-0402xxxx
806f050d-0403xxxx
806f050d-0404xxxx
806f050d-0405xxxx
806f050d-0406xxxx
806f050d-0407xxxx

Message: Array %1 is in critical condition.(%1
= CIM_ComputerSystem. ElementName)

Severity: Error

Description: An array is in a critical state.
(Sensor = Drive n Status) (n = hard disk drive number)

Action:

1. Make sure that the RAID adapter firmware and hard disk drive
   firmware is at the latest level.
2. Make sure that the SAS cable is connected correctly.
3. Replace the SAS cable.
4. Replace the RAID adapter.
5. Replace the hard disk drive that is indicated by a lit status
   LED.

Event ID:
806f060d-0400xxxx
806f060d-0401xxxx
806f060d-0402xxxx
806f060d-0403xxxx
806f060d-0404xxxx
806f060d-0405xxxx
806f060d-0406xxxx
806f060d-0407xxxx

Message: Array %1 has failed. (%1 =
CIM_ComputerSystem. ElementName)

Severity: Error

Description: An array is in a failed state.
(Sensor = Drive n Status) (n = hard disk drive number)

Action:

1. Make sure that the RAID adapter firmware and hard disk drive
   firmware is at the latest level.
2. Make sure that the SAS cable is connected correctly.
3. Replace the SAS cable.
4. Replace the RAID adapter.
5. Replace the hard disk drive that is indicated by a lit status
   LED.

Event ID:
806f070d-0400xxxx
806f070d-0401xxxx
806f070d-0402xxxx
806f070d-0403xxxx
806f070d-0404xxxx
806f070d-0405xxxx
806f070d-0406xxxx
806f070d-0407xxxx

Message: The Drive n Status rebuilt has been in
progress. (n = hard disk drive number)

Severity: Info

Description: The Drive n has rebuilt in
progress. (n = hard disk drive number)

Action:

No action; information only.

PCI messages

Event ID: 806f0021-3001xxxx

Message: PCI fault has been detected for PCI n.
(n = PCI slot number)

Severity: Error

Description: A PCI fault has been detected.

Action:

1. Check the PCI LED. See more information about the PCI LED in
   “Server controls, LEDs, and power” in the Service
   Guide.
2. Reseat the affected adapters and riser card.
3. Update the server firmware (UEFI and IMM) and adapter
   firmware.
   Important: Some cluster solutions require specific code levels or
   coordinated code updates. If the device is part of a cluster
   solution, verify that the latest level of code is supported for the
   cluster solution before you update the code.
4. Remove both adapters.
5. Replace the riser cards.
6. (Trained technicians only) Replace the system board.

Event ID: 806f0021-2582xxxx

Message: PCI fault has been detected for One of
PCI Error.

Severity: Error

Description: A PCI fault has been detected.

Action:

1. Check the PCI LED. See more information about the PCI LED in
   “Server controls, LEDs, and power” in the Service
   Guide.
2. Reseat the affected adapters and riser cards.
3. Update the server firmware (UEFI and IMM) and adapter
   firmware.
   Important: Some cluster solutions require specific code levels or
   coordinated code updates. If the device is part of a cluster
   solution, verify that the latest level of code is supported for the
   cluster solution before you update the code.
4. Remove both adapters.
5. Replace the riser cards.
6. (Trained technicians only) Replace the system board.

Event ID: 806f0023-2101xxxx

Message: Watchdog Timer expired for IPMI
Watchdog.

Severity: Info

Description: This message is for the use case
when an implementation has detected a Watchdog Timer Expired.

Action:

No action; information only.

Event ID: 806f0113-0301xxxx

Message: A bus timeout has occurred on system
CPU 1 PECI.

Severity: Error

Description: This message is for the use case
when an implementation has detected a Bus Timeout.

Action:

1. Reseat the microprocessor, and then restart the server.
2. Replace microprocessor n.
   (n = microprocessor number)

Event ID: 806f0113-0302xxxx

Message: A bus timeout has occurred on system
CPU 2 PECI

Severity: Error

Description: This message is for the use case
when an implementation has detected a Bus Timeout.

Action:

1. Reseat the microprocessor, and then restart the server.
2. Replace microprocessor n.
   (n = microprocessor number)

Event ID: 06f0413-2582xxxx

Message: A PCI PERR has occurred on system
%1.(%1 = CIM_ComputerSystem. ElementName)

Severity: Error

Description: A PCI PERR has occurred. (Sensor =
PCIs)

Action:

1. Check the PCI LED. See more information about the PCI LED in
   “Server controls, LEDs, and power” in the Service
   Guide
2. Reseat the affected adapters and riser cards.
3. Update the server firmware (UEFI and IMM) and adapter
   firmware.
   Important: Some cluster solutions require specific code levels or
   coordinated code updates. If the device is part of a cluster
   solution, verify that the latest level of code is supported for the
   cluster solution before you update the code.
4. Replace the adapters.
5. Replace the riser cards.

Event ID: 806f0513-2582xxxx

Message: A PCI SERR has occurred on system
%1.(%1 = CIM_ComputerSystem. ElementName)

Severity: Error

Description: A PCI SERR has occurred. (Sensor =
PCIs)

Action:

1. Check the PCI LED. See more information about the PCI LED in
   “Server controls, LEDs, and power” in the Service
   Guide.
2. Reseat the affected adapters and riser card.
3. Update the server firmware (UEFI and IMM) and adapter
   firmware.
   Important: Some cluster solutions require specific code levels or
   coordinated code updates. If the device is part of a cluster
   solution, verify that the latest level of code is supported for the
   cluster solution before you update the code.
4. Make sure that the adapter is supported. For a list of
   supported optional devices, see
   http://www.ibm.com/systems/info/x86servers/serverproven/compat/us/.
5. Replace the adapters.
6. Replace the riser cards.

Event ID: 806f0813-2582xxxx

Message: An Uncorrectable Bus Error has
occurred on system %1.(%1 = CIM_ComputerSystem.ElementName)

Severity: Error

Description: A bus uncorrectable error has
occurred. (Sensor = Critical Int PCI)

Action:

1. Check the system-event log.
2. Check the PCI LED. See more information about the PCI LED in
   “Server controls, LEDs, and power” in the Service
   Guide.
3. Remove the adapter from the indicated PCI slot.
4. Check for a server firmware update.
   Important: Some cluster solutions require specific code levels or
   coordinated code updates. If the device is part of a cluster
   solution, verify that the latest level of code is supported for the
   cluster solution before you update the code.
5. (Trained technician only) Replace the system board.

Event ID:
806f0125-0B01xxxx
806f0125-0B02xxxx

Message: The entity of PCI riser has been
detected absent for PCI n. (n = PCI slot number)

Severity: Info

Description: The entity of PCI riser n has been
detected absent. (n = PCI slot number)

Action:

No action; information only.

General messages

Event ID: 80030006-2101xxxx

Message: Sensor Sig Verify Fail has
deasserted.

Severity: Info

Description: An implementation has detected a
sensor has deasserted.

Action:

No action; information only.

Event ID: 80030012-2301xxxx

Message: Sensor OS RealTime Mod has
deasserted.

Severity: Info

Description: Sensor OS RealTime Mod has
deasserted.

Action:

No action; information only.

Event ID:
80050108-0a01xxxx
80050108-0a02xxxx

Message: Sensor has indicated limit
exceeded.

Severity: Info

Description: This message is for the use case
when an implementation has detected a Sensor limit was
exceeded.

Action:

No action; information only.

Event ID: 80070114-2201xxxx

Message: Sensor TPM Lock / TPM Phy Pres Set has
transitioned from normal to non-critical state.

Severity: Warning

Description: An implementation has detected a
sensor transitioned to non-critical from normal.

Action:

1. This is a UEFI detected event. The UEFI diagnostic code for
   this event can be found in the logged IMM message text. Please
   refer to the UEFI diagnostic code in the «UEFI diagnostic code»
   section of the Info Center for the appropriate user response.

Event ID: 80070202-0701xxxx

Message: Sensor Planar Fault has transitioned
to critical from a less severe state.

Severity: Error

Description: A sensor has changed to Critical
state from a less severe state.

Action:

1. Check the system-event log.
2. Check for an error LED on the system board.
3. Replace any failing device.
4. Check for a server firmware update.
   Important: Some cluster solutions require specific code levels or
   coordinated code updates. If the device is part of a cluster
   solution, verify that the latest level of code is supported for the
   cluster solution before you update the code.
5. (Trained technician only) Replace the system board.

Event ID: 8007020f-2201xxxx

Message: Sensor TXT ACM module has transitioned
to critical from a less severe state.

Severity: Error

Description: A sensor has transitioned to
critical from less severe.

Action:

1. This is a UEFI detected event. The UEFI diagnostic code for
   this event can be found in the logged IMM message text. Please
   refer to the UEFI diagnostic code in the «UEFI diagnostic code»
   section of the Info Center for the appropriate user response.

Event ID: 8007020f-2582xxxx

Message: Sensor No PCI I/O has transitioned to
critical from a less severe state.

Severity: Error

Description: A sensor has transitioned to
critical from less severe.

Action:

1. This is a UEFI detected event. The UEFI diagnostic code for
   this event can be found in the logged IMM message text. Please
   refer to the UEFI diagnostic code in the «UEFI diagnostic code»
   section of the Info Center for the appropriate user response.

Event ID: 80070614-2201xxxx

Message: Sensor TPM Phy Pres Set has
transitioned to non-recoverable.

Severity: Error

Description: A sensor has transitioned to
non-recoverable.

Action:

1. This is a UEFI detected event. The UEFI diagnostic code for
   this event can be found in the logged IMM message text. Please
   refer to the UEFI diagnostic code in the «UEFI diagnostic code»
   section of the Info Center for the appropriate user response.

Event ID: 806f011b-0701xxxx

Message: The Front USB connector has
encountered a configuration error.

Severity: Error

Description: The system had detected an
internal connection error.

Action:

Reseat the front USB cable on the system board.

Event ID: 806f011b-0701xxxx

Message: The Front Video connector has
encountered a configuration error.

Severity: Error

Description: The system had detected an
internal connection error.

Action:

Reseat the front video cable on the system board.

Event ID: 806f0123-2101xxxx

Message: Reboot of system %1 initited by %2.
(%1 = ComputerSystem.ElementName) (%2 = Watchdog.ElementName)

Severity: Info

Description: This message is for the use case
when an implementation has detected a Reboot by a Watchdog
occurred.

Action:

No action; information only.

Event ID: 806f0125-0c01xxxx

Message: Front panel entity has been detected
Absent.

Severity: Info

Description: A front panel entity has been
detected absent.

Action:

No action; information only.

Event ID: 806f0013-1701xxxx

Message: A front panel NMI has occurred on
system %1. (%1 = CIM_ComputerSystem. ElementName)

Severity: Error

Description: An operator information panel
NMI/diagnostic interrupt has occurred.

Action:

1. Check the device driver.
2. Reinstall the device driver.
3. Update all device drivers to the latest level.
4. Update the firmware (UEFI and IMM).

Event ID: 806f0013-1701xxxx

Message: A software NMI has occurred on system
%1. (%1 = CIM_ComputerSystem. ElementName)

Severity: Error

Description: A software NMI has occurred.

Action:

1. Check the device driver.
2. Reinstall the device driver.
3. Update all device drivers to the latest level.
4. Update the firmware (UEFI and IMM).

Event ID: 806f0823-2101xxxx

Message: Watchdog Timer interrupt occurred for
%1. (%1 = Watchdog.ElementName)

Severity: Info

Description: This message is for the use case
when an implementation has detected a Watchdog Timer interrupt
occurred.

Action:

No action; information only.

Event ID: 806f0a13-0301xxxx

Message: A Fatal Bus Error has occurred on
system CPU 1 PECI.

Severity: Error

Description: A bus fatal error has been
detected.

Action:

1. Reseat the microprocessor, and then restart the server.
2. Replace microprocessor n.
   (n = microprocessor number)

Event ID: 806f0a13-0302xxxx

Message: A Fatal Bus Error has occurred on
system CPU 2 PECI.

Severity: Error

Description: A bus fatal error has been
detected.

Action:

1. Reseat the microprocessor, and then restart the server.
2. Replace microprocessor n.
   (n = microprocessor number)

Event ID: 81030012-2301xxxx

Message: OS RealTime Mod state has
deasserted.

Severity: Info

Description: OS RealTime Mod state has
deasserted.

Action:

No action; information only.

Event ID: 80070219-0701xxxx

Message: Sensor Sys Board Fault has
transitioned to critical.

Severity: Error

Description: A sensor has changed to Critical
state from a less severe state.

Action:

1. Check the system-event log.
2. Check for an error LED on the system board.
3. Replace any failing device.
4. Check for a server firmware update.
   Important: Some cluster solutions require specific code levels or
   coordinated code updates. If the device is part of a cluster
   solution, verify that the latest level of code is supported for the
   cluster solution before you update the code.
5. (Trained technician only) Replace the system board.

Event ID: 806f0312-2201xxxx

Message: Entry to aux log has asserted.

Severity: Info

Description: Entry to aux log has been
detected.

Action:

No action; information only.

Event ID: 80080128-2101xxxx

Message: Low security jumper presence has
asserted.

Severity: Info

Description: Entry to aux log has been
detected.

Action:

No action; information only.

Event ID: 8008010f-2101xxxx

Message: Physical presence jumper presence has
asserted.

Severity: Info

Description: The physical presence jumper has
been detected.

Action:

No action; information only.

Event ID: 81030006-2101xxxx

Message: Sig verify fail has deasserted.

Severity: Info

Description: The sig verify fail has
deasserted.

Action:

No action; information only.

Event ID: 806f0028-2101xxxx

Message: TPM command fail has asserted.

Severity: Warning

Description: The TPM sensor access has been
degraded or unavailable.

Action:

1. Turn off the server and disconnect it from power.

Firmware and software messages

Event ID: 806f000f-220103xx

Message: The System %1 encountered firmware
error — unrecoverable boot device failure. (%1 =
ComputerSystem.ElementName)

Severity: Error

Description: This message is for the use case
when an implementation has detected that System Firmware Error
Unrecoverable boot device failure has occurred.

Action:

1. This is a UEFI detected event. The UEFI diagnostic code for
   this event can be found in the logged IMM message text. Please
   refer to the UEFI diagnostic code in the «UEFI diagnostic code»
   section of the Info Center for the appropriate user response.

Event ID: 806f000f-220104xx

Message: The System %1 has encountered a
motherboard failure. (%1 = ComputerSystem.ElementName)

Severity: Error

Description: This message is for the use case
when an implementation has detected that a fatal motherboard
failure in the system.

Action:

1. This is a UEFI detected event. The UEFI diagnostic code for
   this event can be found in the logged IMM message text. Please
   refer to the UEFI diagnostic code in the «UEFI diagnostic code»
   section of the Info Center for the appropriate user response.

Event ID: 806f000f-220107xx

Message: The System %1 encountered firmware
error — unrecoverable keyboard failure. (%1 =
ComputerSystem.ElementName)

Severity: Error

Description: This message is for the use case
when an implementation has detected that System Firmware Error
Unrecoverable Keyboard failure has occurred.

Action:

1. This is a UEFI detected event. The UEFI diagnostic code for
   this event can be found in the logged IMM message text. Please
   refer to the UEFI diagnostic code in the «UEFI diagnostic code»
   section of the Info Center for the appropriate user response.

Event ID: 806f000f-22010axx

Message: The System %1 encountered firmware
error — no video device detected. (%1 =
ComputerSystem.ElementName)

Severity: Error

Description: This message is for the use case
when an implementation has detected that System Firmware Error No
video device detected has occurred.

Action:

1. This is a UEFI detected event. The UEFI diagnostic code for
   this event can be found in the logged IMM message text. Please
   refer to the UEFI diagnostic code in the «UEFI diagnostic code»
   section of the Info Center for the appropriate user response.

Event ID: 806f000f-22010bxx

Message: Firmware BIOS (ROM) corruption was
detected on system %1 during POST. (%1 =
ComputerSystem.ElementName)

Severity: Error

Description: Firmware BIOS (ROM) corruption was
detected during POST. (Sensor = ABR Status)

Action:

1. Make sure the server meets the minimum configuration to
   start.
2. Recover theserver firmware from the backup page:
   1. Restart the server.
   2. At the prompt, press F3 to recover the firmware.
3. Update the server firmware to the latest level
   Important: Some cluster solutions require specific code levels or
   coordinated code updates. If the device is part of a cluster
   solution, verify that the latest level of code is supported for the
   cluster solution before you update the code.
4. Remove components one at a time, restarting the server each
   time, to see if the problem goes away.
5. If the problem remains, (trained technician) replace the system
   board.

Event ID: 806f000f-2201ffff

Message: The System %1 encountered a POST
Error. (%1 = ComputerSystem.ElementName)

Severity: Error

Description: The System ABR Status / Firmware
Error encountered a POST Error.

Action:

1. Make sure the server meets the minimum configuration to
   start.
2. Recover the server firmware from the backup page:
   1. Restart the server.
   2. At the prompt, press F3 to recover the firmware.
3. Update the server firmware to the latest level.
   Important: Some cluster solutions require specific code levels or
   coordinated code updates. If the device is part of a cluster
   solution, verify that the latest level of code is supported for the
   cluster solution before you update the code.
4. Remove components one at a time, restarting the server each
   time, to see if the problem goes away.
5. If the problem remains, (trained technician) replace the system
   board.

Event ID: 806f000f-2201xxxx

Message: The System %1 encountered a POST
Error.(%1 = CIM_ComputerSystem. ElementName)

Severity: Error

Description: The System encountered a firmware
error. (Sensor = Firmware Error)

Action:

1. Make sure the server meets the minimum configuration to
   start.
2. Update the server firmware on the primary page.
   Important: Some cluster solutions require specific code levels or
   coordinated code updates. If the device is part of a cluster
   solution, verify that the latest level of code is supported for the
   cluster olution
   before you update the code.
3. (Trained technician only) Replace the system board.

Event ID: 806f010f-2201xxxx

Message: The System %1 encountered a POST Hang.
(%1 = CIM_ComputerSystem. ElementName)

Severity: Error

Description: The System encountered a firmware
hang. (Sensor = Firmware Error)

Action:

1. Make sure the server meets the minimum configuration to
   start.
2. Update the server firmware on the primary page.
   Important: Some cluster solutions require specific code levels or
   coordinated code updates. If the device is part of a cluster
   solution, verify that the latest level of code is supported for the
   cluster solution before you update the code.
3. (Trained technician only) Replace the system board.

Event ID: 806f052b-2201xxxx

Message: IMM2 FW Failover has been
detected.

Severity: Error

Description: Invalid or unsupported firmware or
software was detected.

Action:

1. Make sure the server meets the minimum configuration to
   start.
2. Recover the server firmware from the backup page:
   1. Restart the server.
   2. At the prompt, press F3 to recover the firmware.
3. Update the server firmware to the latest level.
   Important: Some cluster solutions require specific code levels or
   coordinated code updates. If the device is part of a cluster
   solution, verify that the latest level of code is supported for the
   cluster solution before you update the code.
4. Remove components one at a time, restarting the server each
   time, to see if the problem goes away.
5. If the problem remains, (trained technician) replace the system
   board.

Web interface messages

Event ID: 40000001-00000000

Message: IMM Network Initialization
Complete.

Severity: Info

Description: An IMM network has completed
initialization.

Action:

No action; information only.

Event ID: 40000002-00000000

Message: Certificate Authority [arg1] has
detected a [arg2] Certificate Error.

Severity: Error

Description: A problem has occurred with the
SSL Server, SSL Client, or SSL Trusted CA certificate that has been
imported into the IMM. The imported certificate must contain a
public key that corresponds to the key pair that was previously
generated by the Generate a New Key and Certificate Signing Request
link.

Action:

1. Make sure that the certificate that you are importing is
   correct and correctly generated.
2. Try importing the certificate again.

Event ID: 40000003-00000000

Message: Ethernet Data Rate modified from
[arg1] to [arg2] by user [arg3].

Severity: Info

Description: The specified user has changed the
Ethernet data rate of the Integrated Management Module external
network interface to the specified value.

Action:

No action; information only.

Event ID: 40000004-00000000

Message: Ethernet Duplex setting modified from
[arg1] to [arg2] by user [arg3].

Severity: Info

Description: The specified user has changed the
Ethernet duplex setting of the Integrated Management Module
external network interface to the specified value.

Action:

No action; information only.

Event ID: 40000005-00000000

Message: Ethernet MTU setting modified from
[arg1] to [arg2] by user [arg3].

Severity: Info

Description: The specified user has changed the
Ethernet maximum transmission unit (MTU) setting of the Integrated
Management Module external network interface to the specified
value.

Action:

No action; information only.

Event ID: 40000006-00000000

Message: Ethernet locally administered MAC
address modified from [arg1] to [arg2] by user [arg3].

Severity: Info

Description: The specified user has changed the
Ethernet locally administered MAC address of the Integrated
Management Module external network interface to the specified
value.

Action:

No action; information only.

Event ID: 40000007-00000000

Message: Ethernet interface [arg1] by user
[arg2].

Severity: Info

Description: A specified user has enabled or
disabled the Ethernet interface.

Action:

No action; information only.

Event ID: 40000008-00000000

Message: Hostname set to [arg1] by user
[arg2].

Severity: Info

Description: A specified user has modified the
host name of the IMM.

Action:

No action; information only.

Event ID: 40000009-00000000

Message: IP address of network interface
modified from [arg1] to [arg2] by user [arg3].

Severity: Info

Description: The specified user has changed the
IP address of the Integrated Management Module external network
interface to the specified value.

Action:

No action; information only.

Event ID: 4000000a-00000000

Message: IP subnet mask of network interface
modified from [arg1] to [arg2] by user [arg3].

Severity: Info

Description: The specified user has changed the
subnet mask of the Integrated Management Module external network
interface to the specified value.

Action:

No action; information only.

Event ID: 4000000b-00000000

Message: IP address of default gateway modified
from [arg1] to [arg2] by user [arg3].

Severity: Info

Description: The specified user has changed the
gateway address of the Integrated Management Module external
network interface to the specified value.

Action:

No action; information only.

Event ID: 4000000c-00000000

Message: OS Watchdog response [arg1] by
[arg2].

Severity: Info

Description: This message is for the use case
where an OS Watchdog has been enabled or disabled by a user.

Action:

No action; information only.

Event ID: 4000000d-00000000

Message: DHCP[%1] failure, no IP address
assigned.(%1 = IP address, xxx.xxx.xxx.xxx)

Severity: Info

Description: A DHCP server has failed to assign
an IP address to the IMM.

Action:

Complete the following steps until the problem is solved:

1. Make sure that the Chassis Management Module network cable is
   connected.
2. Make sure that there is a DHCP server on the network that can
   assign an IP address to the IMM.

Event ID: 4000000e-00000000

Message: Remote Login Successful. Login ID:
[arg1] from [arg2] at IP address [arg3].

Severity: Info

Description: The specified user has logged in
to the Integrated Management Module.

Action:

No action; information only.

Event ID: 4000000f-00000000

Message: Attempting to %1 server %2 by user
%3.(%1 = Power Up, Power Down, Power Cycle, or Reset; %2 =
IBM_ComputerSystem.ElementName; %3 = user ID)

Severity: Info

Description: A user has used the IMM to perform
a power function on the server.

Action:

No action; information only.

Event ID: 40000010-00000000

Message: Security: Userid: ‘%1’ had %2 login
failures from WEB client at IP address %3.(%1 = user ID; %2 =
MaximumSuccessiveLoginFailures (currently set to 5 in the
firmware); %3 = IP address, xxx.xxx.xxx.xxx)

Severity: Error

Description: A user has exceeded the maximum
number of unsuccessful login attempts from a web browser and has
been prevented from logging in for the lockout period.

Action:

Complete the following steps until the problem is solved:

1. Make sure that the correct login ID and password are being
   used.
2. Have the system administrator reset the login ID or
   password.

Event ID: 40000011-00000000

Message: Security: Login ID: ‘%1’ had %2 login
failures from CLI at %3.(%1 = user ID; %2 =
MaximumSuccessiveLoginFailures (currently set to 5 in the
firmware); %3 = IP address, xxx.xxx.xxx.xxx)

Severity: Error

Description: A user has exceeded the maximum
number of unsuccessful login attempts from the command-line
interface and has been prevented from logging in for the lockout
period.

Action:

Complete the following steps until the problem is solved:

1. Make sure that the correct login ID and password are being
   used.
2. Have the system administrator reset the login ID or
   password.

Event ID: 40000012-00000000

Message: Remote access attempt failed. Invalid
userid or password received. Userid is ‘%1’ from WEB browser at IP
address %2.(%1 = user ID; %2 = IP address, xxx.xxx.xxx.xxx)

Severity: Error

Description: A user has attempted to log in
from a web browser by using an invalid login ID or password.

Action:

1. Make sure that the correct login ID and password are being
   used.
2. Have the system administrator reset the login ID or
   password.

Event ID: 40000013-00000000

Message: Remote access attempt failed. Invalid
userid or password received. Userid is ‘%1’ from TELNET client at
IP address %2.(%1 = user ID; %2 = IP address, xxx.xxx.xxx.xxx)

Severity: Error

Description: A user has attempted to log in
from a Telnet session by using an invalid login ID or password.

Action:

1. Make sure that the correct login ID and password are being
   used.
2. Have the system administrator reset the login ID or
   password.

Event ID: 40000014-00000000

Message: The [arg1] on system [arg2] cleared by
user [arg3].

Severity: Info

Description: The specified user has deleted
system log events or audit log events.

Action:

No action; information only.

Event ID: 40000015-00000000

Message: IMM reset was initiated by user %1.(%1
= user ID)

Severity: Info

Description: The Integrated Management Module
has been reset. The logs provide additional details.

Action:

No action; information only

Event ID: 40000016-00000000

Message: ENET[0] DHCP-HSTN=%1, DN=%2, IP@=%3,
SN=%4, GW@=%5, DNS1@=%6.(%1 = CIM_DNSProtocolEndpoint.Hostname; %2
= CIM_DNSProtocolEndpoint.DomainName; %3 =
CIM_IPProtocolEndpoint.IPv4Address; %4 =
CIM_IPProtocolEndpoint.SubnetMask; %5 = IP address,
xxx.xxx.xxx.xxx; %6 = IP address, xxx.xxx.xxx.xxx)

Severity: Info

Description: The DHCP server has assigned an
IMM IP address and configuration.

Action:

No action; information only.

Event ID: 40000017-00000000

Message: ENET[0] IP-Cfg:HstName=%1, IP@%2,
NetMsk=%3, GW@=%4.(%1 = CIM_DNSProtocolEndpoint.Hostname; %2 =
CIM_StaticIPSettingData.IPv4Address; %3 =
CIM_StaticIPSettingData.SubnetMask; %4 =
CIM_StaticIPSettingData.DefaultGatewayAddress)

Severity: Info

Description: An IMM IP address and
configuration have been assigned using client data.

Action:

No action; information only.

Event ID: 40000018-00000000

Message: LAN: Ethernet[0] interface is no
longer active.

Severity: Info

Description: The IMM Ethernet interface has
been disabled.

Action:

No action; information only.

Event ID: 40000019-00000000

Message: LAN: Ethernet[0] interface is now
active.

Severity: Info

Description: LAN: Ethernet[0] interface is now
active.

Action:

No action; information only.

Event ID: 4000001a-00000000

Message: DHCP setting changed to [arg1] by user
[arg2].

Severity: Info

Description: The specified user has changed the
DHCP setting of the Integrated Management Module external network
interface.

Action:

No action; information only.

Event ID: 4000001b-00000000

Message: Management Controller [arg1]:
Configuration restored from a file by user [arg2].

Severity: Info

Description: The specified user has restored
the Integrated Management Module (IMM) configuration from a
previously saved configuration file. Some configuration settings
might require that the IMM be restarted before they take
effect.

Action:

No action; information only.

Event ID: 4000001c-00000000

Message: Watchdog %1 Screen Capture
Occurred.(%1 = OS Watchdog or Loader Watchdog)

Severity: Error

Description: An operating-system error has
occurred, and the screen capture was successful.

Action:

If there was no operating-system error, complete the following
steps until the problem is solved:

1. Reconfigure the watchdog timer to a higher value.
2. Make sure that the IMM Ethernet over USB interface is
   enabled.
3. Reinstall the RNDIS or cdc_ether device driver for the
   operating system.
4. Disable the watchdog.
5. Check the integrity of the installed operating system.
   If there was an operating-system error, check the integrity of the
   installed operating system.

Event ID: 4000001d-00000000

Message: Watchdog %1 Failed to Capture
Screen.(%1 = OS Watchdog or Loader Watchdog)

Severity: Error

Description: An operating-system error has
occurred, and the screen capture failed.

Action:

Complete the following steps until the problem is solved:

1. Reconfigure the watchdog timer to a higher value.
2. Make sure that the IMM Ethernet over USB interface is
   enabled.
3. Reinstall the RNDIS or cdc_ether device driver for the
   operating system.
4. Disable the watchdog.
5. Check the integrity of the installed operating system.
6. Update the IMM firmware.

Important: Some cluster solutions require
specific code levels or coordinated code updates. If the device is
part of a cluster solution, verify that the latest level of code is
supported for the cluster solution before you update the code.

Event ID: 4000001e-00000000

Message: Running the backup IMM main
application.

Severity: Error

Description: The IMM was unable to run the
primary IMM image and has resorted to running the backup image.

Action: Update the IMM firmware.

Important: Some cluster solutions require specific code levels
or coordinated code updates. If the device is part of a cluster
solution, verify that the latest level of code is supported for the
cluster solution before you update the code.

Event ID: 4000001f-00000000

Message: Please ensure that the IMM is flashed
with the correct firmware. The IMM is unable to match its firmware
to the server.

Severity: Error

Description: The server does not support the
installed IMM firmware version.

Action: Update the IMM firmware to a version
that the server supports.

Important: Some cluster solutions require
specific code levels or coordinated code updates. If the device is
part of a cluster solution, verify that the latest level of code is
supported for the cluster solution before you update the code.

Event ID: 4000002a-00000000

Message: [arg1] Firmware mismatch internal to
system [arg2]. Please attempt to flash the [arg3] firmware.

Severity: Error

Description: This message is for the use case
where a specific type of firmware mismatch has been detected.

Action: No action; information only.

Event ID: 4000002b-00000000

Message: Domain name set to [arg1].

Severity: Info

Description: Domain source changed by user.

Action: No action; information only.

Event ID: 4000002c-00000000

Message: Domain Source changed to [arg1] by
user [arg2].

Severity: Info

Description: Domain source changed by user.

Action: No action; information only.

Event ID: 4000002d-00000000

Message: DDNS setting changed to [arg1] by user
[arg2].

Severity: Info

Description: DDNS setting changed by user.

Action: No action; information only.

Event ID: 4000002e-00000000

Message: DDNS registration successful. The
domain name is [arg1].

Severity: Info

Description: DDNS registration and values.

Action: No action; information only.

Event ID: 4000002f-00000000

Message: IPv6 enabled by user [arg1].

Severity: Info

Description: IPv6 protocol is enabled by
user.

Action: No action; information only.

Event ID: 40000020-00000000

Message: IMM reset was caused by restoring
default values.

Severity: Info

Description: The IMM has been reset because a
user has restored the configuration to its default settings.

Action: No action; information only.

Event ID: 40000021-00000000

Message: IMM clock has been set from NTP server
%1.(%1 = IBM_NTPService.ElementName)

Severity: Info

Description: The IMM clock has been set to the
date and time that is provided by the Network Time Protocol
server.

Action: No action; information only.

Event ID: 40000022-00000000

Message: SSL data in the IMM configuration data
is invalid. Clearing configuration data region and disabling
SSL+H25.

Severity: Error

Description: There is a problem with the
certificate that has been imported into the IMM. The imported
certificate must contain a public key that corresponds to the key
pair that was previously generated through the Generate a New Key
and Certificate Signing Request link.

Action:

1. Make sure that the certificate that you are importing is
   correct.
2. Try to import the certificate again.

Event ID: 40000023-00000000

Message: Flash of %1 from %2 succeeded for user
%3.(%1 = CIM_ManagedElement.ElementName; %2 = Web or LegacyCLI; %3
= user ID)

Severity: Info

Description: A user has successfully updated
one of the following firmware components:

• IMM main application
• IMM boot ROM
• Server firmware (UEFI)
• Diagnostics
• System power backplane
• Remote expansion enclosure power backplane
• Integrated service processor
• Remote expansion enclosure processor

Action: No action; information only.

Event ID: 40000024-00000000

Message: Flash of %1 from %2 failed for user
%3.(%1 = CIM_ManagedElement.ElementName; %2 = Web or LegacyCLI; %3
= user ID)

Severity: Info

Description: An attempt to update a firmware
component from the interface and IP address has failed.

Action: Try to update the firmware again.

Event ID: 40000025-00000000

Message: The Chassis Event Log (CEL) on system
%1 is 75% full.(%1 = CIM_ComputerSystem.ElementName)

Severity: Info

Description: The IMM event log is 75% full.
When the log is full, older log entries are replaced by newer
ones.

Action: To avoid losing older log entries, save
the log as a text file and clear the log.

Event ID: 40000026-00000000

Message: The Chassis Event Log (CEL) on system
%1 is 100% full.(%1 = CIM_ComputerSystem.ElementName)

Severity: Info

Description: The IMM event log is full. When
the log is full, older log entries are replaced by newer ones.

Action: To avoid losing older log entries, save
the log as a text file and clear the log.

Event ID: 40000027-00000000

Message: %1 Platform Watchdog Timer expired for
%2.(%1 = OS Watchdog or Loader Watchdog; %2 = OS Watchdog or Loader
Watchdog)

Severity: Error

Description: A Platform Watchdog Timer Expired
event has occurred.

Action:

1. Reconfigure the watchdog timer to a higher value.
2. Make sure that the IMM Ethernet over USB interface is
   enabled.
3. Reinstall the RNDIS or cdc_ether device driver for the
   operating system.
4. Disable the watchdog.
5. Check the integrity of the installed operating system.

Event ID: 40000028-00000000

Message: IMM Test Alert Generated by %1.(%1 =
user ID)

Severity: Info

Description: A user has generated a test alert
from the IMM.

Action: No action; information only.

Event ID: 40000029-00000000

Message: Security: Userid: ‘%1’ had %2 login
failures from an SSH client at IP address %3.(%1 = user ID; %2 =
MaximumSuccessiveLoginFailures (currently set to 5 in the
firmware); %3 = IP address, xxx.xxx.xxx.xxx)

Severity: Error

Description: A user has exceeded the maximum
number of unsuccessful login attempts from SSH and has been
prevented from logging in for the lockout period.

Action:

1. Make sure that the correct login ID and password are being
   used.
2. Have the system administrator reset the login ID or
   password.

Event ID: 40000030-00000000

Message: IPv6 disabled by user [arg1].

Severity: Info

Description: IPv6 protocol is disabled by
user.

Action: No action; information only.

Event ID: 40000031-00000000

Message: IPv6 static IP configuration enabled
by user [arg1].

Severity: Info

Description: IPv6 static address assignment
method is enabled by user.

Action: No action; information only.

Event ID: 40000032-00000000

Message: 40000032-00000000 IPv6 DHCP enabled by
user [arg1].

Severity: Info

Description: IPv6 DHCP assignment method is
enabled by user.

Action: No action; information only.

Event ID: 40000033-00000000

Message: 40000033-00000000 IPv6 stateless
auto-configuration enabled by user [arg1].

Severity: Info

Description: IPv6 statless auto-assignment
method is enabled by user.

Action: No action; information only.

Event ID: 40000034-00000000

Message: IPv6 static IP configuration disabled
by user [arg1].

Severity: Info

Description: IPv6 static assignment method is
disabled by user.

Action: No action; information only.

Event ID: 40000035-00000000

Message: IPv6 DHCP disabled by user [arg1].

Severity: Info

Description: IPv6 DHCP assignment method is
disabled by user.

Action: No action; information only.

Event ID: 40000036-00000000

Message: IPv6 stateless auto-configuration
disabled by user [arg1].

Severity: Info

Description: IPv6 statless auto-assignment
method is disabled by user.

Action: No action; information only.

Event ID: 40000037-00000000

Message: ENET[[arg1]] IPv6-
LinkLocal:HstName=[arg2], IP@=[arg3] ,Pref=[arg4].

Severity: Info

Description: IPv6 Link Local address is
active.

Action: No action; information only.

Event ID: 40000038-00000000

Message: ENET[[arg1]] IPv6-
Static:HstName=[arg2], IP@=[arg3],Pref=[arg4], GW@=[arg5].

Severity: Info

Description: IPv6Static address is active.

Action: No action; information only.

Event ID: 40000039-00000000

Message: ENET[[arg1]] DHCPv6- HSTN=[arg2],
DN=[arg3], IP@=[arg4], Pref=[arg5].

Severity: Info

Description: IPv6 DHCP-assigned address is
active.

Action: No action; information only.

Event ID: 4000003a-00000000

Message: IPv6 static address of network
interface modified from [arg1] to [arg2] by user [arg3].

Severity: Info

Description: A user modifies the IPv6 static
address of a Management Controller.

Action: No action; information only.

Event ID: 4000003b-00000000

Message: DHCPv6 failure, no IP address
assigned.

Severity: Warning

Description: S DHCP6 server fails to assign an
IP address to a Management Controller.

Action: No action; information only.

Event ID: 4000003c-00000000

Message: Platform Watchdog Timer expired for
[arg1].

Severity: Error

Description: A user has modified the telnet
port number.

Action: No action; information only.

Event ID: 4000003e-00000000

Message: SSH port number changed from [arg1] to
[arg2] by user [arg3].

Severity: Info

Description: A user has modified the SSH port
number.

Action: No action; information only.

Event ID: 4000003f-00000000

Message: Web-HTTP port number changed from
[arg1] to [arg2] by user [arg3].

Severity: Info

Description: A user has modified the Web HTTP
port number.

Action: No action; information only.

Event ID: 40000040-00000000

Message: Web-HTTPS port number changed from
[arg1] to [arg2] by user [arg3].

Severity: Info

Description: A user has modified the Web HTTPS
port number.

Action: No action; information only.

Event ID: 40000041-00000000

Message: CIM/XML HTTP port number changed from
[arg1] to [arg2] by user [arg3].

Severity: Info

Description: A user has modified the CIM HTTP
port number.

Action: No action; information only.

Event ID: 40000042-00000000

Message: CIM/XML HTTPS port number changed from
[arg1] to [arg2] by user [arg3].

Severity: Info

Description: A user has modified the CIM HTTPS
port number.

Action: No action; information only.

Event ID: 40000043-00000000

Message: SNMP Agent port number changed from
[arg1] to [arg2] by user [arg3].

Severity: Info

Description: A user has modified the SNMP Agent
port number.

Action: No action; information only.

Event ID: 40000044-00000000

Message: SNMP Traps port number changed from
[arg1] to [arg2] by user [arg3].

Severity: Info

Description: A user has modified the SNMP Traps
port number.

Action: No action; information only.

Event ID: 40000045-00000000

Message: Syslog port number changed from [arg1]
to [arg2] by user [arg3].

Severity: Info

Description: A user has modified the Syslog
receiver port number.

Action: No action; information only.

Event ID: 40000046-00000000

Message: Remote Presence port number changed
from [arg1] to [arg2] by user [arg3].

Severity: Info

Description: A user has modified the Remote
Presence port number.

Action: No action; information only.

Event ID: 40000047-00000000

Message: LED [arg1] state changed to [arg2] by
[arg3].

Severity: Info

Description: A user has modified the state of
an LED.

Action: No action; information only.

Event ID: 40000048-00000000

Message: Inventory data changed for device
[arg1], new device data hash=[arg2], new master data
hash=[arg3].

Severity: Info

Description: Something has caused the physical
inventory to change.

Action: No action; information only.

Event ID: 40000049-00000000

Message: SNMP [arg1] enabled by user
[arg2].

Severity: Info

Description: A user enabled SNMPv1 or SNMPv3 or
Traps.

Action: No action; information only.

Event ID: 4000004a-00000000

Message: SNMP [arg1] disabled by user [arg2]
.

Severity: Info

Description: A user disabled SNMPv1 or SNMPv3
or Traps.

Action: No action; information only.

Event ID: 4000004b-00000000

Message: SNMPv1 [arg1] set by user [arg2]:
Name=[arg3], AccessType=[arg4], Address=[arg5].

Severity: Info

Description: A user changed the SNMP community
string.

Action: No action; information only.

Event ID: 4000004c-00000000

Message: LDAP Server configuration set by user
[arg1]: SelectionMethod=[arg2], DomainName=[arg3], Server1=[arg4],
Server2=[arg5], Server3=[arg6], Server4=[arg7].

Severity: Info

Description: A user changed the LDAP server
configuration.

Action: No action; information only.

Event ID: 4000004d-00000000

Message: LDAP set by user [arg1]:
RootDN=[arg2], UIDSearchAttribute=[arg3], BindingMethod=[arg4],
EnhancedRBS=[arg5], TargetName=[arg6], GroupFilter=[arg7],
GroupAttribute=[arg8], LoginAttribute=[arg9].

Severity: Info

Description: A user configured an LDAP
Miscellaneous setting.

Action: No action; information only.

Event ID: 4000004e-00000000

Message: Serial Redirection set by user [arg1]:
Mode=[arg2], BaudRate=[arg3], StopBits=[arg4], Parity=[arg5],
SessionTerminateSequence=[arg6].

Severity: Info

Description: A user configured the Serial Port
mode.

Action: No action; information only.

Event ID: 4000004f-00000000

Message: Date and Time set by user [arg1]:
Date=[arg2], Time-[arg3], DST Auto-adjust=[arg4],
Timezone=[arg5].

Severity: Info

Description: A user configured the Date and
Time settings.

Action: No action; information only.

Event ID: 40000050-00000000

Message: Server General Settings set by user
[arg1]: Name=[arg2], Contact=[arg3], Location=[arg4], Room=[arg5],
RackID=[arg6], Rack U-position=[arg7].

Severity: Info

Description: A user configured the Location
setting.

Action: No action; information only.

Event ID: 40000051-00000000

Message: Server Power Off Delay set to [arg1]
by user [arg2].

Severity: Info

Description: A user configured the Server Power
Off Delay.

Action: No action; information only.

Event ID: 40000052-00000000

Message: Server [arg1] scheduled for [arg2] at
[arg3] by user [arg4].

Severity: Info

Description: A user configured a Server Power
action at a specific time.

Action: No action; information only.

Event ID: 40000053-00000000

Message: Server [arg1] scheduled for every
[arg2] at [arg3] by user [arg4].

Severity: Info

Description: A user configured a recurring
Server Power Action.

Action: No action; information only.

Event ID: 40000054-00000000

Message: Server [arg1] [arg2] cleared by user
[arg3].

Severity: Info

Description: A user cleared a Server Power
Action.

Action: No action; information only.

Event ID: 40000055-00000000

Message: Synchronize time setting by user
[arg1]: Mode=[arg2],
NTPServerHost=[arg3]:[arg4],NTPUpdateFrequency=[arg5].

Severity: Info

Description: A user configured the Date and
Time synchronize settings.

Action: No action; information only

Event ID: 40000056-00000000

Message: SMTP Server set by user [arg1] to
[arg2]:[arg3].

Severity: Info

Description: A user configured the SMTP
server.

Action: No action; information only.

Event ID: 40000057-00000000

Message: Telnet [arg1] by user [arg2].

Severity: Info

Description: A user enables or disables Telnet
services.

Action: No action; information only.

Event ID: 40000058-00000000

Message: DNS servers set by user [arg1]:
UseAdditionalServers=[arg2], PreferredDNStype=[arg3],
IPv4Server1=[arg4], IPv4Server2=[arg5], IPv4Server3=[arg6],
IPv6Server1=[arg7], IPv6Server2=[arg8], IPv6Server3=[arg9].

Severity: Info

Description: A user configures the DNS
servers.

Action: No action; information only.

Event ID: 40000059-00000000

Message: LAN over USB [arg1] by user
[arg2].

Severity: Info

Description: A user configured USB-LAN.

Action: No action; information only.

Event ID: 4000005a-00000000

Message: LAN over USB Port Forwarding set by
user [arg1]: ExternalPort=[arg2], USB-LAN port=[arg3].

Severity: Info

Description: A user configured USB-LAN port
forwarding.

Action: No action; information only.

Event ID: 4000005b-00000000

Message: Secure Web services (HTTPS) [arg1] by
user [arg2].

Severity: Info

Description: A user enables or disables Secure
web services.

Action: No action; information only.

Event ID: 4000005c-00000000

Message: Secure CIM/XML(HTTPS) [arg1] by user
[arg2].

Severity: Info

Description: A user enables or disables Secure
CIM/XML services.

Action: No action; information only.

Event ID: 4000005d-00000000

Message: Secure LDAP [arg1] by user [arg2].

Severity: Info

Description: A user enables or disables Secure
LDAP services.

Action: No action; information only.

Event ID: 4000005e-00000000

Message: SSH [arg1] by user [arg2].

Severity: Info

Description: A user enables or disables SSH
services.

Action: No action; information only.

Event ID: 4000005f-00000000

Message: Server timeouts set by user [arg1]:
EnableOSWatchdog=[arg2], OSWatchdogTimout=[arg3],
EnableLoaderWatchdog=[arg4], LoaderTimeout=[arg5].

Severity: Info

Description: A user configures Server
Timeouts.

Action: No action; information only.

Event ID: 40000060-00000000

Message: License key for [arg1] added by user
[arg2].

Severity: Info

Description: A user installs License Key.

Action: No action; information only.

Event ID: 40000061-00000000

Message: License key for [arg1] removed by user
[arg2].

Severity: Info

Description: A user removes a License Key.

Action: No action; information only.

Event ID: 40000062-00000000

Message: Global Login General Settings set by
user [arg1]: AuthenticationMethod=[arg2], LockoutPeriod=[arg3],
SessionTimeout=[arg4].

Severity: Info

Description: A user changes the Global Login
General Settings.

Action: No action; information only.

Event ID: 40000063-00000000

Message: Global Login Account Security set by
user [arg1]: PasswordRequired=[arg2],
PasswordExpirationPeriod=[arg3], MinimumPasswordReuseCycle=[arg4],
MinimumPasswordLength=[arg5], MinimumPasswordChangeInterval=[arg6],
MaxmumLoginFailures=[arg7], LockoutAfterMaxFailures=[arg8],
MinimumDifferentCharacters=[arg9], DefaultIDExpired=[arg10],
ChangePasswordFirstAccess=[arg11].

Severity: Info

Description: A user changes the Global Login
Account Security Settings to Legacy.

Action: No action; information only.

Event ID: 40000064-00000000

Message: User [arg1] created.

Severity: Info

Description: A user account was created.

Action: No action; information only.

Event ID: 40000065-00000000

Message: User [arg1] removed.

Severity: Info

Description: A user account was deleted.

Action: No action; information only.

Event ID: 40000066-00000000

Message: User [arg1] modified.

Severity: Info

Description: A user account was changed.

Action: No action; information only.

Event ID: 40000067-00000000

Message: User [arg1] role set to [arg2].

Severity: Info

Description: A user account role assigned.

Action: No action; information only.

Event ID: 40000068-00000000

Message: User [arg1] custom privileges set:
[arg2].

Severity: Info

Description: User account priveleges
assigned.

Action: No action; information only.

Event ID: 40000069-00000000

Message: User [arg1] for SNMPv3 set:
AuthenticationProtocol=[arg2], PrivacyProtocol=[arg3],
AccessType=[arg4], HostforTraps=[arg5].

Severity: Info

Description: User account SNMPv3 settings
changed.

Action: No action; information only.

Event ID: 4000006a-00000000

Message: SSH Client key added for user
[arg1].

Severity: Info

Description: User locally defined an SSH Client
key.

Action: No action; information only.

Event ID: 4000006b-00000000

Message: SSH Client key imported for user
[arg1] from [arg2].

Severity: Info

Description: User imported an SSH Client
key.

Action: No action; information only.

Event ID: 4000006c-00000000

Message: SSH Client key removed from user
[arg1].

Severity: Info

Description: User removed an SSH Client
key.

Action: No action; information only.

Event ID: 4000006d-00000000

Message: Management Controller [arg1]:
Configuration saved to a file by user [arg2].

Severity: Info

Description: A user saves a Management
Controller configuration to a file.

Action: No action; information only.

Event ID: 4000006e-00000000

Message: Alert Configuration Global Event
Notification set by user [arg1]: RetryLimit=[arg2],
RetryInterval=[arg3], EntryInterval=[arg4].

Severity: Info

Description: A user changes the Global Event
Notification settings.

Action: No action; information only.

Event ID: 4000006f-00000000

Message: Alert Recipient Number [arg1] updated:
Name=[arg2], DeliveryMethod=[arg3], Address=[arg4],
IncludeLog=[arg5], Enabled=[arg6], EnabledAlerts=[arg7],
AllowedFilters=[arg8].

Severity: Info

Description: A user adds or updates an Alert
Recipient.

Action: No action; information only.

Event ID: 40000070-00000000

Message: SNMP Traps enabled by user [arg1]:
EnabledAlerts=[arg2], AllowedFilters=[arg3].

Severity: Info

Description: A user enabled the SNMP Traps
configuration.

Action: No action; information only.

Event ID: 40000071-00000000

Message: The power cap value changed from
[arg1] watts to [arg2] watts by user [arg3].

Severity: Info

Description: Power Cap values changed by
user.

Action: No action; information only.

Event ID: 40000072-00000000

Message: The minimum power cap value changed
from [arg1] watts to [arg2] watts.

Severity: Info

Description: Minimum Power Cap value
changed.

Action: No action; information only.

Event ID: 40000073-00000000

Message: The maximum power cap value changed
from [arg1] watts to [arg2] watts.

Severity: Info

Description: Maximum Power Cap value
changed.

Action: No action; information only.

Event ID: 40000074-00000000

Message: The soft minimum power cap value
changed from [arg1] watts to [arg2] watts.

Severity: Info

Description: Soft Minimum Power Cap value
changed.

Action: No action; information only.

Event ID: 40000075-00000000

Message: The measured power value exceeded the
power cap value.

Severity: Warning

Description: Power exceeded cap.

Action: No action; information only.

Event ID: 40000076-00000000

Message: The new minimum power cap value
exceeded the power cap value.

Severity: Warning

Description: Minimum Power Cap exceeds Power
Cap.

Action: No action; information only.

Event ID: 40000077-00000000

Message: Power capping was activated by user
[arg1].

Severity: Info

Description: Power capping activated by
user.

Action: No action; information only.

Event ID: 40000078-00000000

Message: Power capping was deactivated by user
[arg1].

Severity: Info

Description: Power capping deactivated by
user.

Action: No action; information only.

Event ID: 40000079-00000000

Message: Static Power Savings mode has been
turned on by user [arg1].

Severity: Info

Description: Static Power Savings mode turned
on by user.

Action: No action; information only.

Event ID: 4000007a-00000000

Message: Static Power Savings mode has been
turned off by user [arg1].

Severity: Info

Description: Static Power Savings mode turned
off by user.

Action: No action; information only.

Event ID: 4000007b-00000000

Message: Dynamic Power Savings mode has been
turned on by user [arg1].

Severity: Info

Description: Dynamic Power Savings mode turned
on by user.

Action: No action; information only.

Event ID: 4000007c-00000000

Message: Dynamic Power Savings mode has been
turned off by user [arg1].

Severity: Info

Description: Dynamic Power Savings mode turned
off by user.

Action: No action; information only.

Event ID: 4000007d-00000000

Message: Power cap and external throttling
occurred.

Severity: Info

Description: Power cap and external throttling
occurred.

Action: No action; information only.

Event ID: 4000007e-00000000

Message: External throttling occurred.

Severity: Info

Description: External throttling occurred.

Action: No action; information only.

Event ID: 4000007f-00000000

Message: Power cap throttling occurred.

Severity: Info

Description: Power cap throttling occurred.

Action: No action; information only.

Event ID: 40000080-00000000

Message: Remote Control session started by user
[arg1] in [arg2] mode.

Severity: Info

Description: Remote Control session started

Action: No action; information only.

Event ID: 40000081-00000000

Message: PXE boot requested by user [arg1].

Severity: Info

Description: PXE boot requested.

Action: No action; information only.

Event ID: 40000082-00000000

Message: The measured power value has returned
below the power cap value.

Severity: Info

Description: Power exceeded cap recovered.

Action: No action; information only.

Event ID: 40000083-00000000

Message: The new minimum power cap value has
returned below the power cap value.

Severity: Info

Description: Minimum Power Cap exceeds Power
Cap recovered

Action: No action; information only.

Event ID: 40000084-00000000

Message: IMM firmware mismatch between nodes
[arg1] and [arg2]. Please attempt to flash the IMM firmware to the
same level on all nodes.

Severity: Info

Description: A mismatch of IMM firmware has
been detected between nodes.

Action: No action; information only.

Event ID: 40000085-00000000

Message: FPGA firmware mismatch between nodes
[arg1] and [arg2]. Please attempt to flash the FPGA firmware to the
same level on all nodes.

Severity: Error

Description: A mismatch of FPGA firmware has
been detected between nodes.

Action: No action; information only.

Event ID: 40000086-00000000

Message: Test Call Home Generated by user
[arg1].

Severity: Info

Description: Test Call Home generated by
user.

Action: No action; information only.

Event ID: 40000087-00000000

Message: Manual Call Home by user [arg1]:
[arg2].

Severity: Info

Description: Manual Call Home by user.

Action: No action; information only.

Event ID: 40000088-00000000

Message: Management Controller [arg1]:
Configuration restoration from a file by user [arg2] completed.

Severity: Info

Description: This message is for the use case
where a user restores a Management Controller configuration from a
file and it completes.

Action: No action; information only.

Event ID: 40000089-00000000

Message: Management Controller [arg1]:
Configuration restoration from a file by user [arg2] failed to
complete.

Severity: Info

Description: This message is for the use case
where a user restores a Management Controller configuration from a
file and the restoration fails to complete.

Action: No action; information only.

Event ID: 4000008a-00000000

Message: Management Controller [arg1]:
Configuration restoration from a file by user [arg2] failed to
start.

Severity: Info

Description: This message is for the use case
where a user restores a Management Controller configuration from a
file and the restoration fails to start.

Action: No action; information only.

Event ID: 4000008b-00000000

Message: One or more of the Storage Management
IP addresses has changed.

Severity: Info

Description: This message is for the use case
where an IP address for the Storage Management has changed.

Action: No action; information only.

DSA messages

Message number: 089-801-xxx

Component: CPU

Test: CPU Stress Test

State: Aborted

Description: Internal program error.

Action:

1. Turn off and restart the system.
2. Make sure that the DSA code is at the latest level. For the
   latest level of DSA code, go to http://www.ibm.com/support/docview.wss?uid=psg1SERVDSA.
3. Run the test again.
4. Make sure that the system firmware is at the latest level. The
   installed firmware level is shown in the DSA event log in the
   Firmware/VPD section for this component.
5. Run the test again.
6. Turn off and restart the system if necessary to recover from a
   hung state.
7. Run the test again.
8. If the failure remains, go to the IBM Web site for more
   troubleshooting information at http://www.ibm.com/systems/support/supportsite.wss/docdisplay?brandind=5000008&lndocid=SERV-CALL.

Message number: 089-802-xxx

Component: CPU

Test: CPU Stress Test

State: Aborted

Description: System resource availability
error.

Action:

1. Turn off and restart the system.
2. Make sure that the DSA code is at the latest level. For the
   latest level of DSAcode, go to http://www.ibm.com/support/docview.wss?uid=psg1SERVDSA.
3. Run the test again.
4. Make sure that the system firmware is at the latest level. The
   installed firmware level is shown in the DSA event log in the
   Firmware/VPD section for this component. For the latest level of
   firmware, go to http://www.ibm.com/support/docview.wss?uid=psg1MIGR-4JTS2T
   and select your system to display a matrix of available firmware.
   For more information, see «Updating the firmware» section in the
   Installation and Service Guide — IBM System x3300 M4 (7382).
5. Run the test again.
6. Turn off and restart the system if necessary to recover from a
   hung state.
7. Run the test again.
8. Make sure that the system firmware is at the latest level. The
   installed firmware level is shown in the DSA event log in the
   Firmware/VPD section for this component. For the latest level of
   firmware, go to http://www.ibm.com/support/docview.wss?uid=psg1MIGR-4JTS2T
   and select your system to display a matrix of available firmware.
   For more information, see «Updating the firmware» section in the
   Installation and Service Guide — IBM System x3300 M4 (7382).
9. Run the test again.
10. If the failure remains, go to the IBM Web site for more
    troubleshooting information at
    http://www.ibm.com/systems/support/supportsite.wss/docdisplay?brandind=5000008&lndocid=SERV-CALL.

Message number: 089-901-xxx

Component: CPU

Test: CPU Stress Test

State: Failed

Description: Test failure.

Action:

1. Turn off and restart the system if necessary to recover from a
   hung state.
2. Make sure that the DSA code is at the latest level. For the
   latest level of DSA code, go to http://www.ibm.com/support/docview.wss?uid=psg1SERVDSA.
3. Run the test again.
4. Make sure that the system firmware is at the latest level. The
   installed firmware level is shown in the DSA event log in the
   Firmware/VPD section for this component. For more information, see
   «Updating the firmware» section in the Installation and Service
   Guide — IBM System x3300 M4 (7382).
5. Run the test again.
6. Turn off and restart the system if necessary to recover from a
   hung state.
7. Run the test again.
8. If the failure remains, go to the IBM Web site for more
   troubleshooting information at
   http://www.ibm.com/systems/support/supportsite.wss/docdisplay?brandind=5000008&lndocid=SERV-CALL.

Message number: 166-801-xxx

Component: IMM

Test: IMM I²C Test

State: Aborted

Description: IMM I²C test aborted:
the IMM returned an incorrect response length.

Action:

1. Turn off the system and disconnect it from the power source.
   You must disconnect the system from ac power to reset the
   IMM2.
2. After 45 seconds, reconnect the system to the power source and
   turn on the system.
3. Run the test again.
4. Make sure that the DSA code is at the latest level. For the
   latest level of DSA code, go to http://www.ibm.com/support/docview.wss?uid=psg1SERVDSA.
5. Make sure that the IMM2 firmware is at the latest level. The
   installed firmware level is shown in the DSA event log in the
   Firmware/VPD section for this
   component. For more information, see «Updating the firmware»
   section in the Installation and Service Guide — IBM System x3300 M4
   (7382).
6. Run the test again.
7. If the failure remains, go to the IBM Web site for more
   troubleshooting information at
   http://www.ibm.com/systems/support/supportsite.wss/docdisplay?brandind=5000008&lndocid=SERV-CALL.

Message number: 166-802-xxx

Component: IMM

Test: IMM I²C Test

State: Aborted

Description: IMM I²C Test aborted:
the test cannot be completed for an unknown reason.

Action:

1. Turn off the system and disconnect it from the power source.
   You must disconnect the system from ac power to reset the
   IMM2.
2. After 45 seconds, reconnect the system to the power source and
   turn on the system.
3. Run the test again.
4. Make sure that the DSA code is at the latest level. For the
   latest level of DSA code, go to http://www.ibm.com/support/docview.wss?uid=psg1SERVDSA.
5. Make sure that the IMM2 firmware is at the latest level. The
   installed firmware level is shown in the DSA event log in the
   Firmware/VPD section for this component. For more information, see
   «Updating the firmware» section in the Installation and Service
   Guide — IBM System x3300 M4 (7382).
6. Run the test again.
7. If the failure remains, go to the IBM Web site for more
   troubleshooting information at
   http://www.ibm.com/systems/support/supportsite.wss/docdisplay?brandind=5000008&lndocid=SERV-CALL.

Message number: 166-803-xxx

Component: IMM

Test: IMM I²C Test

State: Aborted

Description: IMM I²C Test aborted:
the node is busy; try later.

Action:

1. Turn off the system and disconnect it from the power source.
   You must disconnect the system from ac power to reset the
   IMM2.
2. After 45 seconds, reconnect the system to the power source and
   turn on the system.
3. Run the test again.
4. Make sure that the DSA code is at the latest level. For the
   latest level of DSA code, go to http://www.ibm.com/support/docview.wss?uid=psg1SERVDSA.
5. Make sure that the IMM2 firmware is at the latest level. The
   installed firmware level is shown in the DSA event log in the
   Firmware/VPD section for this component. For more information, see
   «Updating the firmware» section in the Installation and Service
   Guide — IBM System x3300 M4 (7382).
6. Run the test again.
7. If the failure remains, go to the IBM Web site for more
   troubleshooting information at
   http://www.ibm.com/systems/support/supportsite.wss/docdisplay?brandind=5000008&lndocid=SERV-CALL.

Message number: 166-804-xxx

Component: IMM

Test: IMM I²C Test

State: Aborted

Description: IMM I²C Test aborted:
invalid command.

Action:

1. Turn off the system and disconnect it from the power source.
   You must disconnect the system from ac power to reset the
   IMM2.
2. After 45 seconds, reconnect the system to the power source and
   turn on the system.
3. Run the test again.
4. Make sure that the DSA code is at the latest level. For the
   latest level of DSA code, go to http://www.ibm.com/support/docview.wss?uid=psg1SERVDSA.
5. Make sure that the IMM2 firmware is at the latest level. The
   installed firmware level is shown in the DSA event log in the
   Firmware/VPD section for this component. For more information, see
   «Updating the firmware» section in the Installation and Service
   Guide — IBM System x3300 M4 (7382).
6. Run the test again.
7. If the failure remains, go to the IBM Web site for more
   troubleshooting information at
   http://www.ibm.com/systems/support/supportsite.wss/docdisplay?brandind=5000008&lndocid=SERV-CALL.

Message number: 166-805-xxx

Component: IMM

Test: IMM I²C Test

State: Aborted

Description: IMM I²C Test aborted:
invalid command for the given LUN.

Action:

1. Turn off the system and disconnect it from the power source.
   You must disconnect the system from ac power to reset the
   IMM2.
2. After 45 seconds, reconnect the system to the power source and
   turn on the system.
3. Run the test again.
4. Make sure that the DSA code is at the latest level. For the
   latest level of DSA code, go to http://www.ibm.com/support/docview.wss?uid=psg1SERVDSA.
5. Make sure that the IMM2 firmware is at the latest level. The
   installed firmware level is shown in the DSA event log in the
   Firmware/VPD section for this component. For more information, see
   «Updating the firmware» section in the Installation and Service
   Guide — IBM System x3300 M4 (7382).
6. Run the test again.
7. If the failure remains, go to the IBM Web site for more
   troubleshooting information at
   http://www.ibm.com/systems/support/supportsite.wss/docdisplay?brandind=5000008&lndocid=SERV-CALL.

Message number: 166-806-xxx

Component: IMM

Test: IMM I²C Test

State: Aborted

Description: IMM I²C Test aborted:
timeout while processing the command.

Action:

1. Turn off the system and disconnect it from the power source.
   You must disconnect the system from ac power to reset the
   IMM2.
2. After 45 seconds, reconnect the system to the power source and
   turn on the system.
3. Run the test again.
4. Make sure that the DSA code is at the latest level. For the
   latest level of DSA code, go to http://www.ibm.com/support/docview.wss?uid=psg1SERVDSA.
5. Make sure that the IMM2 firmware is at the latest level. The
   installed firmware level is shown in the DSA event log in the
   Firmware/VPD section for this component. For more information, see
   «Updating the firmware» section in the Installation and Service
   Guide — IBM System x3300 M4 (7382).
6. Run the test again.
7. If the failure remains, go to the IBM Web site for more
   troubleshooting information at
   http://www.ibm.com/systems/support/supportsite.wss/docdisplay?brandind=5000008&lndocid=SERV-CALL.

Message number: 166-807-xxx

Component: IMM

Test: IMM I²C Test

State: Aborted

Description: IMM I²C Test aborted :
out of space.

Action:

1. Turn off the system and disconnect it from the power source.
   You must disconnect the system from ac power to reset the
   IMM2.
2. After 45 seconds, reconnect the system to the power source and
   turn on the system.
3. Run the test again.
4. Make sure that the DSA code is at the latest level. For the
   latest level of DSA code, go to http://www.ibm.com/support/docview.wss?uid=psg1SERVDSA.
5. Make sure that the IMM2 firmware is at the latest level. The
   installed firmware level is shown in the DSA event log in the
   Firmware/VPD section for this component. For more information, see
   «Updating the firmware» section in the Installation and Service
   Guide — IBM System x3300 M4 (7382).
6. Run the test again.
7. If the failure remains, go to the IBM Web site for more
   troubleshooting information at
   http://www.ibm.com/systems/support/supportsite.wss/docdisplay?brandind=5000008&lndocid=SERV-CALL.

Message number: 166-808-xxx

Component: IMM

Test: IMM I²C Test

State: Aborted

Description: IMM I²C Test aborted :
reservation canceled or invalid reservation ID.

Action:

1. Turn off the system and disconnect it from the power source.
   You must disconnect the system from ac power to reset the
   IMM2.
2. After 45 seconds, reconnect the system to the power source and
   turn on the system.
3. Run the test again.
4. Make sure that the DSA code is at the latest level. For the
   latest level of DSA code, go to http://www.ibm.com/support/docview.wss?uid=psg1SERVDSA.
5. Make sure that the IMM2 firmware is at the latest level. The
   installed firmware level is shown in the DSA event log in the
   Firmware/VPD section for this component. For more information, see
   «Updating the firmware» section in the Installation and Service
   Guide — IBM System x3300 M4 (7382).
6. Run the test again.
7. If the failure remains, go to the IBM Web site for more
   troubleshooting information at
   http://www.ibm.com/systems/support/supportsite.wss/docdisplay?brandind=5000008&lndocid=SERV-CALL.

Message number: 166-809-xxx

Component: IMM

Test: IMM I²C Test

State: Aborted

Description: IMM I²C Test aborted :
request data was truncated.

Action:

1. Turn off the system and disconnect it from the power source.
   You must disconnect the system from ac power to reset the
   IMM2.
2. After 45 seconds, reconnect the system to the power source and
   turn on the system.
3. Run the test again.
4. Make sure that the DSA code is at the latest level. For the
   latest level of DSA code, go to http://www.ibm.com/support/docview.wss?uid=psg1SERVDSA.
5. Make sure that the IMM2 firmware is at the latest level. The
   installed firmware level is shown in the DSA event log in the
   Firmware/VPD section for this component. For more information, see
   «Updating the firmware» section in the Installation and Service
   Guide — IBM System x3300 M4 (7382).
6. Run the test again.
7. If the failure remains, go to the IBM Web site for more
   troubleshooting information at
   http://www.ibm.com/systems/support/supportsite.wss/docdisplay?brandind=5000008&lndocid=SERV-CALL.

Message number: 166-810-xxx

Component: IMM

Test: IMM I²C Test

State: Aborted

Description: IMM I²C Test aborted :
request data length is invalid.

Action:

1. Turn off the system and disconnect it from the power source.
   You must disconnect the system from ac power to reset the
   IMM2.
2. After 45 seconds, reconnect the system to the power source and
   turn on the system.
3. Run the test again.
4. Make sure that the DSA code is at the latest level. For the
   latest level of DSA code, go to http://www.ibm.com/support/docview.wss?uid=psg1SERVDSA.
5. Make sure that the IMM2 firmware is at the latest level. The
   installed firmware level is shown in the DSA event log in the
   Firmware/VPD section for this component. For more information, see
   «Updating the firmware» section in the Installation and Service
   Guide — IBM System x3300 M4 (7382).
6. Run the test again.
7. If the failure remains, go to the IBM Web site for more
   troubleshooting information at
   http://www.ibm.com/systems/support/supportsite.wss/docdisplay?brandind=5000008&lndocid=SERV-CALL.

Message number: 166-811-xxx

Component: IMM

Test: IMM I²C Test

State: Aborted

Description: IMM I²C Test aborted :
request data field length limit is exceeded.

Action:

1. Turn off the system and disconnect it from the power source.
   You must disconnect the system from ac power to reset the
   IMM2.
2. After 45 seconds, reconnect the system to the power source and
   turn on the system.
3. Run the test again.
4. Make sure that the DSA code is at the latest level. For the
   latest level of DSA code, go to http://www.ibm.com/support/docview.wss?uid=psg1SERVDSA.
5. Make sure that the IMM2 firmware is at the latest level. The
   installed firmware level is shown in the DSA event log in the
   Firmware/VPD section for this component. For more information, see
   «Updating the firmware» section in the Installation and Service
   Guide — IBM System x3300 M4 (7382).
6. Run the test again.
7. If the failure remains, go to the IBM Web site for more
   troubleshooting information at
   http://www.ibm.com/systems/support/supportsite.wss/docdisplay?brandind=5000008&lndocid=SERV-CALL.

Message number: 166-812-xxx

Component: IMM

Test: IMM I²C Test

State: Aborted

Description: IMM I²C Test aborted :
a parameter is out of range.

Action:

1. Turn off the system and disconnect it from the power source.
   You must disconnect the system from ac power to reset the
   IMM2.
2. After 45 seconds, reconnect the system to the power source and
   turn on the system.
3. Run the test again.
4. Make sure that the DSA code is at the latest level. For the
   latest level of DSA code, go to http://www.ibm.com/support/docview.wss?uid=psg1SERVDSA.
5. Make sure that the IMM2 firmware is at the latest level. The
   installed firmware level is shown in the DSA event log in the
   Firmware/VPD section for this component. For more information, see
   «Updating the firmware» section in the Installation and Service
   Guide — IBM System x3300 M4 (7382).
6. Run the test again.
7. If the failure remains, go to the IBM Web site for more
   troubleshooting information at
   http://www.ibm.com/systems/support/supportsite.wss/docdisplay?brandind=5000008&lndocid=SERV-CALL.

Message number: 166-813-xxx

Component: IMM

Test: IMM I²C Test

State: Aborted

Description: IMM I²C Test aborted :
cannot return the number of requested data bytes.

Action:

1. Turn off the system and disconnect it from the power source.
   You must disconnect the system from ac power to reset the
   IMM2.
2. After 45 seconds, reconnect the system to the power source and
   turn on the system.
3. Run the test again.
4. Make sure that the DSA code is at the latest level. For the
   latest level of DSA code, go to http://www.ibm.com/support/docview.wss?uid=psg1SERVDSA.
5. Make sure that the IMM2 firmware is at the latest level. The
   installed firmware level is shown in the DSA event log in the
   Firmware/VPD section for this component. For more information, see
   «Updating the firmware» section in the Installation and Service
   Guide — IBM System x3300 M4 (7382).
6. Run the test again.
7. If the failure remains, go to the IBM Web site for more
   troubleshooting information at
   http://www.ibm.com/systems/support/supportsite.wss/docdisplay?brandind=5000008&lndocid=SERV-CALL.

Message number: 166-814-xxx

Component: IMM

Test: IMM I²C Test

State: Aborted

Description: IMM I²C Test aborted :
requested sensor, data, or record is not present.

Action:

1. Turn off the system and disconnect it from the power source.
   You must disconnect the system from ac power to reset the
   IMM2.
2. After 45 seconds, reconnect the system to the power source and
   turn on the system.
3. Run the test again.
4. Make sure that the DSA code is at the latest level. For the
   latest level of DSA code, go to http://www.ibm.com/support/docview.wss?uid=psg1SERVDSA.
5. Make sure that the IMM2 firmware is at the latest level. The
   installed firmware level is shown in the DSA event log in the
   Firmware/VPD section for this component. For more information, see
   «Updating the firmware» section in the Installation and Service
   Guide — IBM System x3300 M4 (7382).
6. Run the test again.
7. If the failure remains, go to the IBM Web site for more
   troubleshooting information at
   http://www.ibm.com/systems/support/supportsite.wss/docdisplay?brandind=5000008&lndocid=SERV-CALL.

Message number: 166-815-xxx

Component: IMM

Test: IMM I²C Test

State: Aborted

Description: IMM I²C Test aborted :
invalid data field in the request.

Action:

1. Turn off the system and disconnect it from the power source.
   You must disconnect the system from ac power to reset the
   IMM2.
2. After 45 seconds, reconnect the system to the power source and
   turn on the system.
3. Run the test again.
4. Make sure that the DSA code is at the latest level. For the
   latest level of DSA code, go to http://www.ibm.com/support/docview.wss?uid=psg1SERVDSA.
5. Make sure that the IMM2 firmware is at the latest level. The
   installed firmware level is shown in the DSA event log in the
   Firmware/VPD section for this component. For more information, see
   «Updating the firmware» section in the Installation and Service
   Guide — IBM System x3300 M4 (7382).
6. Run the test again.
7. If the failure remains, go to the IBM Web site for more
   troubleshooting information at
   http://www.ibm.com/systems/support/supportsite.wss/docdisplay?brandind=5000008&lndocid=SERV-CALL.

Message number: 166-816-xxx

Component: IMM

Test: IMM I²C Test

State: Aborted

Description: IMM I²C Test aborted :
the command is illegal for the specified sensor or record type.

Action:

1. Turn off the system and disconnect it from the power source.
   You must disconnect the system from ac power to reset the
   IMM2.
2. After 45 seconds, reconnect the system to the power source and
   turn on the system.
3. Run the test again.
4. Make sure that the DSA code is at the latest level. For the
   latest level of DSA code, go to http://www.ibm.com/support/docview.wss?uid=psg1SERVDSA.
5. Make sure that the IMM2 firmware is at the latest level. The
   installed firmware level is shown in the DSA event log in the
   Firmware/VPD section for this component. For more information, see
   «Updating the firmware» section in the Installation and Service
   Guide — IBM System x3300 M4 (7382).
6. Run the test again.
7. If the failure remains, go to the IBM Web site for more
   troubleshooting information at
   http://www.ibm.com/systems/support/supportsite.wss/docdisplay?brandind=5000008&lndocid=SERV-CALL.

Message number: 166-817-xxx

Component: IMM

Test: IMM I²C Test

State: Aborted

Description: IMM I²C Test aborted :
a command response could not be provided.

Action:

1. Turn off the system and disconnect it from the power source.
   You must disconnect the system from ac power to reset the
   IMM2.
2. After 45 seconds, reconnect the system to the power source and
   turn on the system.
3. Run the test again.
4. Make sure that the DSA code is at the latest level. For the
   latest level of DSA code, go to http://www.ibm.com/support/docview.wss?uid=psg1SERVDSA.
5. Make sure that the IMM2 firmware is at the latest level. The
   installed firmware level is shown in the DSA event log in the
   Firmware/VPD section for this component. For more information, see
   «Updating the firmware» section in the Installation and Service
   Guide — IBM System x3300 M4 (7382).
6. Run the test again.
7. If the failure remains, go to the IBM Web site for more
   troubleshooting information at
   http://www.ibm.com/systems/support/supportsite.wss/docdisplay?brandind=5000008&lndocid=SERV-CALL.

Message number: 166-818-xxx

Component: IMM

Test: IMM I²C Test

State: Aborted

Description: IMM I²C Test aborted :
cannot execute a duplicated request.

Action:

1. Turn off the system and disconnect it from the power source.
   You must disconnect the system from ac power to reset the
   IMM2.
2. After 45 seconds, reconnect the system to the power source and
   turn on the system.
3. Run the test again.
4. Make sure that the DSA code is at the latest level. For the
   latest level of DSA code, go to http://www.ibm.com/support/docview.wss?uid=psg1SERVDSA.
5. Make sure that the IMM2 firmware is at the latest level. The
   installed firmware level is shown in the DSA event log in the
   Firmware/VPD section for this component. For more information, see
   «Updating the firmware» section in the Installation and Service
   Guide — IBM System x3300 M4 (7382).
6. Run the test again.
7. If the failure remains, go to the IBM Web site for more
   troubleshooting information at
   http://www.ibm.com/systems/support/supportsite.wss/docdisplay?brandind=5000008&lndocid=SERV-CALL.

Message number: 166-819-xxx

Component: IMM

Test: IMM I²C Test

State: Aborted

Description: IMM I²C Test aborted :
a command response could not be provided; the SDR repository is in
update mode.

Action:

1. Turn off the system and disconnect it from the power source.
   You must disconnect the system from ac power to reset the
   IMM2.
2. After 45 seconds, reconnect the system to the power source and
   turn on the system.
3. Run the test again.
4. Make sure that the DSA code is at the latest level. For the
   latest level of DSA code, go to http://www.ibm.com/support/docview.wss?uid=psg1SERVDSA.
5. Make sure that the IMM2 firmware is at the latest level. The
   installed firmware level is shown in the DSA event log in the
   Firmware/VPD section for this component. For more information, see
   «Updating the firmware» section in the Installation and Service
   Guide — IBM System x3300 M4 (7382).
6. Run the test again.
7. If the failure remains, go to the IBM Web site for more
   troubleshooting information at
   http://www.ibm.com/systems/support/supportsite.wss/docdisplay?brandind=5000008&lndocid=SERV-CALL.

Message number: 166-820-xxx

Component: IMM

Test: IMM I²C Test

State: Aborted

Description: IMM I²C Test aborted :
a commandresponse could not be provided; the device is in firmware
update mode.

Action:

1. Turn off the system and disconnect it from the power source.
   You must disconnect the system from ac power to reset the
   IMM2.
2. After 45 seconds, reconnect the system to the power source and
   turn on the system.
3. Run the test again.
4. Make sure that the DSA code is at the latest level. For the
   latest level of DSA code, go to http://www.ibm.com/support/docview.wss?uid=psg1SERVDSA.
5. Make sure that the IMM2 firmware is at the latest level. The
   installed firmware level is shown in the DSA event log in the
   Firmware/VPD section for this component. For more information, see
   «Updating the firmware» section in the Installation and Service
   Guide — IBM System x3300 M4 (7382).
6. Run the test again.
7. If the failure remains, go to the IBM Web site for more
   troubleshooting information at
   http://www.ibm.com/systems/support/supportsite.wss/docdisplay?brandind=5000008&lndocid=SERV-CALL.

Message number: 166-821-xxx

Component: IMM

Test: IMM I²C Test

State: Aborted

Description: IMM I²C Test aborted :
a command response could not be provided; IMM initialization is in
progress.

Action:

1. Turn off the system and disconnect it from the power source.
   You must disconnect the system from ac power to reset the
   IMM2.
2. After 45 seconds, reconnect the system to the power source and
   turn on the system.
3. Run the test again.
4. Make sure that the DSA code is at the latest level. For the
   latest level of DSA code, go to http://www.ibm.com/support/docview.wss?uid=psg1SERVDSA.
5. Make sure that the IMM2 firmware is at the latest level. The
   installed firmware level is shown in the DSA event log in the
   Firmware/VPD section for this component. For more information, see
   «Updating the firmware» section in the Installation and Service
   Guide — IBM System x3300 M4 (7382).
6. Run the test again.
7. If the failure remains, go to the IBM Web site for more
   troubleshooting information at
   http://www.ibm.com/systems/support/supportsite.wss/docdisplay?brandind=5000008&lndocid=SERV-CALL.

Message number: 166-822-xxx

Component: IMM

Test: IMM I²C Test

State: Aborted

Description: IMM I²C Test aborted :
the destination is unavailable.

Action:

1. Turn off the system and disconnect it from the power source.
   You must disconnect the system from ac power to reset the
   IMM2.
2. After 45 seconds, reconnect the system to the power source and
   turn on the system.
3. Run the test again.
4. Make sure that the DSA code is at the latest level. For the
   latest level of DSA code, go to http://www.ibm.com/support/docview.wss?uid=psg1SERVDSA.
5. Make sure that the IMM2 firmware is at the latest level. The
   installed firmware level is shown in the DSA event log in the
   Firmware/VPD section for this component. For more information, see
   «Updating the firmware» section in the Installation and Service
   Guide — IBM System x3300 M4 (7382).
6. Run the test again.
7. If the failure remains, go to the IBM Web site for more
   troubleshooting information at
   http://www.ibm.com/systems/support/supportsite.wss/docdisplay?brandind=5000008&lndocid=SERV-CALL.

Message number: 166-823-xxx

Component: IMM

Test: IMM I²C Test

State: Aborted

Description: IMM I²C Test aborted :
cannot execute the command; insufficient privilege level.

Action:

1. Turn off the system and disconnect it from the power source.
   You must disconnect the system from ac power to reset the
   IMM2.
2. After 45 seconds, reconnect the system to the power source and
   turn on the system.
3. Run the test again.
4. Make sure that the DSA code is at the latest level. For the
   latest level of DSA code, go to http://www.ibm.com/support/docview.wss?uid=psg1SERVDSA.
5. Make sure that the IMM2 firmware is at the latest level. The
   installed firmware level is shown in the DSA event log in the
   Firmware/VPD section for this component. For more information, see
   «Updating the firmware» section in the Installation and Service
   Guide — IBM System x3300 M4 (7382).
6. Run the test again.
7. If the failure remains, go to the IBM Web site for more
   troubleshooting information at
   http://www.ibm.com/systems/support/supportsite.wss/docdisplay?brandind=5000008&lndocid=SERV-CALL.

Message number: 166-824-xxx

Component: IMM

Test: IMM I²C Test

State: Aborted

Description: IMM I²C Test cancelled
: cannot execute the command.

Action:

1. Turn off the system and disconnect it from the power source.
   You must disconnect the system from ac power to reset the
   IMM2.
2. After 45 seconds, reconnect the system to the power source and
   turn on the system.
3. Run the test again.
4. Make sure that the DSA code is at the latest level. For the
   latest level of DSA code, go to http://www.ibm.com/support/docview.wss?uid=psg1SERVDSA.
5. Make sure that the IMM2 firmware is at the latest level. The
   installed firmware level is shown in the DSA event log in the
   Firmware/VPD section for this component. For more information, see
   «Updating the firmware» section in the Installation and Service
   Guide — IBM System x3300 M4 (7382).
6. Run the test again.
7. If the failure remains, go to the IBM Web site for more
   troubleshooting information at
   http://www.ibm.com/systems/support/supportsite.wss/docdisplay?brandind=5000008&lndocid=SERV-CALL.

Message number: 166-901-xxx

Component: IMM

Test: IMM I²C Test

State: Failed

Description: IMM indicates failure in RTMM bus
(BUS 0).

Action:

1. Turn off the system and disconnect it from the power source.
   You must disconnect the system from ac power to reset the
   IMM2.
2. After 45 seconds, reconnect the system to the power source and
   turn on the system.
3. Make sure that the DSA code is at the latest level. For the
   latest level of DSA code, go to http://www.ibm.com/support/docview.wss?uid=psg1SERVDSA.
4. Make sure that the IMM2 firmware is at the latest level. The
   installed firmware level is shown in the DSA event log in the
   Firmware/VPD section for this component. For more information, see
   «Updating the firmware» section in the Installation and Service
   Guide — IBM System x3300 M4 (7382).
5. Run the test again.
6. If the failure remains, go to the IBM Web site for more
   troubleshooting information at
   http://www.ibm.com/systems/support/supportsite.wss/docdisplay?brandind=5000008&lndocid=SERV-CALL.

Message number: 166-904-xxx

Component: IMM

Test: IMM I²C Test

State: Failed

Description: IMM indicates failure in PCA9545
(I2C I/O Expander) bus (BUS 3).

Action:

1. Turn off the system and disconnect it from the power source.
   You must disconnect the system from ac power to reset the
   IMM2.
2. After 45 seconds, reconnect the system to the power source and
   turn on the system.
3. Make sure that the DSA code is at the latest level. For the
   latest level of DSA code, go to http://www.ibm.com/support/docview.wss?uid=psg1SERVDSA.
4. Make sure that the IMM2 firmware is at the latest level. The
   installed firmware level is shown in the DSA event log in the
   Firmware/VPD section for this component. For more information, see
   «Updating the firmware» section in the Installation and Service
   Guide — IBM System x3300 M4 (7382).
5. Run the test again.
6. If the failure remains, go to the IBM Web site for more
   troubleshooting information at
   http://www.ibm.com/systems/support/supportsite.wss/docdisplay?brandind=5000008&lndocid=SERV-CALL.

Message number: 166-905-xxx

Component: IMM

Test: IMM I²C Test

State: Failed

Description: IMM Indicates failure in the PIC
16F887 (Power Paddle Card) bus (BUS 4).

Action:

1. Turn off the system and disconnect it from the power source.
   You must disconnect the system from ac power to reset the
   IMM2.
2. After 45 seconds, reconnect the system to the power source and
   turn on the system.
3. Make sure that the DSA code is at the latest level. For the
   latest level of DSA code, go to http://www.ibm.com/support/docview.wss?uid=psg1SERVDSA.
4. Make sure that the IMM2 firmware is at the latest level. The
   installed firmware level is shown in the DSA event log in the
   Firmware/VPD section for this component. For more information, see
   «Updating the firmware» section in the Installation and Service
   Guide — IBM System x3300 M4 (7382).
5. Run the test again.
6. If the failure remains, go to the IBM Web site for more
   troubleshooting information at
   http://www.ibm.com/systems/support/supportsite.wss/docdisplay?brandind=5000008&lndocid=SERV-CALL.

Message number: 166-907-xxx

Component: IMM

Test: IMM I²C Test

State: Failed

Description: IMM Indicates failure in the LM75
(Thermal Sensor) bus (BUS 6).

Action:

1. Turn off the system and disconnect it from the power source.
   You must disconnect the system from ac power to reset the
   IMM2.
2. After 45 seconds, reconnect the system to the power source and
   turn on the system.
3. Make sure that the DSA code is at the latest level. For the
   latest level of DSA code, go to http://www.ibm.com/support/docview.wss?uid=psg1SERVDSA.
4. Make sure that the IMM2 firmware is at the latest level. The
   installed firmware level is shown in the DSA event log in the
   Firmware/VPD section for this component. For more information, see
   «Updating the firmware» section in the Installation and Service
   Guide — IBM System x3300 M4 (7382).
5. Run the test again.
6. If the failure remains, go to the IBM Web site for more
   troubleshooting information at
   http://www.ibm.com/systems/support/supportsite.wss/docdisplay?brandind=5000008&lndocid=SERV-CALL.

Message number: 166-908-xxx

Component: IMM

Test: IMM I²C Test

State: Failed

Description: IMM Indicates failure in the
PCA9539 (I2C I/O Expander) bus (BUS 7).

Action:

1. Turn off the system and disconnect it from the power source.
   You must disconnect the system from ac power to reset the
   IMM2.
2. After 45 seconds, reconnect the system to the power source and
   turn on the system.
3. Make sure that the DSA code is at the latest level. For the
   latest level of DSA code, go to http://www.ibm.com/support/docview.wss?uid=psg1SERVDSA.
4. Make sure that the IMM2 firmware is at the latest level. The
   installed firmware level is shown in the DSA event log in the
   Firmware/VPD section for this component. For more information, see
   «Updating the firmware» section in the Installation and Service
   Guide — IBM System x3300 M4 (7382).
5. Run the test again.
6. If the failure remains, go to the IBM Web site for more
   troubleshooting information at
   http://www.ibm.com/systems/support/supportsite.wss/docdisplay?brandind=5000008&lndocid=SERV-CALL.

Message number: 201-801-xxx

Component: Memory

Test: Memory Test

State: Aborted

Description: Test canceled: the system UEFI
programmed the memory controller with an invalid CBAR address

Action:

1. Turn off and restart the system.
2. Run the test again.
3. Make sure that the server firmware is at the latest level. The
   installed firmware level is shown in the DSA event log in the
   Firmware/VPD section for this component. For more information, see
   «Updating the firmware» section in the Installation and Service
   Guide — IBM System x3300 M4 (7382).
4. Run the test again.
5. If the failure remains, go to the IBM Web site for more
   troubleshooting information at
   http://www.ibm.com/systems/support/supportsite.wss/docdisplay?brandind=5000008&lndocid=SERV-CALL.

Message number: 201-802-xxx

Component: Memory

Test: Memory Test

State: Aborted

Description: Test canceled: the end address in
the E820 function is less than 16 MB.

Action:

1. Turn off and restart the system.
2. Run the test again.
3. Make sure that the server firmware is at the latest level. The
   installed firmware level is shown in the DSA event log in the
   Firmware/VPD section for this component. For more information, see
   «Updating the firmware» section in the Installation and Service
   Guide — IBM System x3300 M4 (7382).
4. Run the test again.
5. If the failure remains, go to the IBM Web site for more
   troubleshooting information at
   http://www.ibm.com/systems/support/supportsite.wss/docdisplay?brandind=5000008&lndocid=SERV-CALL.

Message number: 201-803-xxx

Component: Memory

Test: Memory Test

State: Aborted

Description: Test canceled: could not enable
the processor cache.

Action:

1. Turn off and restart the system.
2. Run the test again.
3. Make sure that the server firmware is at the latest level. The
   installed firmware level is shown in the DSA event log in the
   Firmware/VPD section for this component. For more information, see
   «Updating the firmware» section in the Installation and Service
   Guide — IBM System x3300 M4 (7382).
4. Run the test again.
5. If the failure remains, go to the IBM Web site for more
   troubleshooting information at
   http://www.ibm.com/systems/support/supportsite.wss/docdisplay?brandind=5000008&lndocid=SERV-CALL.

Message number: 201-804-xxx

Component: Memory

Test: Memory Test

State: Aborted

Description: Test canceled: the memory
controller buffer request failed.

Action:

1. Turn off and restart the system.
2. Run the test again.
3. Make sure that the server firmware is at the latest level. The
   installed firmware level is shown in the DSA event log in the
   Firmware/VPD section for this component. For more information, see
   «Updating the firmware» section in the Installation and Service
   Guide — IBM System x3300 M4 (7382).
4. Run the test again.
5. If the failure remains, go to the IBM Web site for more
   troubleshooting information at
   http://www.ibm.com/systems/support/supportsite.wss/docdisplay?brandind=5000008&lndocid=SERV-CALL.

Message number: 201-805-xxx

Component: Memory

Test: Memory Test

State: Aborted

Description: Test canceled: the memory
controller display/ alter write operation was not completed.

Action:

1. Turn off and restart the system.
2. Run the test again.
3. Make sure that the server firmware is at the latest level. The
   installed firmware level is shown in the DSA event log in the
   Firmware/VPD section for this component. For more information, see
   «Updating the firmware» section in the Installation and Service
   Guide — IBM System x3300 M4 (7382).
4. Run the test again.
5. If the failure remains, go to the IBM Web site for more
   troubleshooting information at
   http://www.ibm.com/systems/support/supportsite.wss/docdisplay?brandind=5000008&lndocid=SERV-CALL.

Message number: 201-806-xxx

Component: Memory

Test: Memory Test

State: Aborted

Description: Test canceled: the memory
controller fast scrub operation was not completed.

Action:

1. Turn off and restart the system.
2. Run the test again.
3. Make sure that the server firmware is at the latest level. The
   installed firmware level is shown in the DSA event log in the
   Firmware/VPD section for this component. For more information, see
   «Updating the firmware» section in the Installation and Service
   Guide — IBM System x3300 M4 (7382).
4. Run the test again.
5. If the failure remains, go to the IBM Web site for more
   troubleshooting information at
   http://www.ibm.com/systems/support/supportsite.wss/docdisplay?brandind=5000008&lndocid=SERV-CALL.

Message number: 201-807-xxx

Component: Memory

Test: Memory Test

State: Aborted

Description: Test canceled: the memory
controller buffer free request failed.

Action:

1. Turn off and restart the system.
2. Run the test again.
3. Make sure that the server firmware is at the latest level. The
   installed firmware level is shown in the DSA event log in the
   Firmware/VPD section for this component. For more information, see
   «Updating the firmware» section in the Installation and Service
   Guide — IBM System x3300 M4 (7382).
4. Run the test again.
5. If the failure remains, go to the IBM Web site for more
   troubleshooting information at
   http://www.ibm.com/systems/support/supportsite.wss/docdisplay?brandind=5000008&lndocid=SERV-CALL.

Message number: 201-808-xxx

Component: Memory

Test: Memory Test

State: Aborted

Description: Test canceled: memory controller
display/ alter buffer execute error.

Action:

1. Turn off and restart the system.
2. Run the test again.
3. Make sure that the server firmware is at the latest level. The
   installed firmware level is shown in the DSA event log in the
   Firmware/VPD section for this component. For more information, see
   «Updating the firmware» section in the Installation and Service
   Guide — IBM System x3300 M4 (7382).
4. Run the test again.
5. If the failure remains, go to the IBM Web site for more
   troubleshooting information at
   http://www.ibm.com/systems/support/supportsite.wss/docdisplay?brandind=5000008&lndocid=SERV-CALL.

Message number: 201-809-xxx

Component: Memory

Test: Memory Test

State: Aborted

Description: Test canceled program error:
operation running fast scrub.

Action:

1. Turn off and restart the system.
2. Run the test again.
3. Make sure that the DSA code is at the latest level. For the
   latest level of DSA code, go to http://www.ibm.com/support/docview.wss?uid=psg1SERVDSA.
4. Make sure that the server firmware is at the latest level. The
   installed firmware level is shown in the DSA event log in the
   Firmware/VPD section for this component. For more information, see
   «Updating the firmware» section in the Installation and Service
   Guide — IBM System x3300 M4 (7382).
5. Run the test again.
6. If the failure remains, go to the IBM Web site for more
   troubleshooting information at
   http://www.ibm.com/systems/support/supportsite.wss/docdisplay?brandind=5000008&lndocid=SERV-CALL.

Message number: 201-810-xxx

Component: Memory

Test: Memory Test

State: Aborted

Description: Test stopped: unknown error code
xxx received in COMMONEXIT procedure.

Action:

1. Turn off and restart the system.
2. Run the test again.
3. Make sure that the DSA code is at the latest level. For the
   latest level of DSA code, go to http://www.ibm.com/support/docview.wss?uid=psg1SERVDSA.
4. Make sure that the server firmware is at the latest level. The
   installed firmware level is shown in the DSA event log in the
   Firmware/VPD section for this component. For more information, see
   «Updating the firmware» section in the Installation and Service
   Guide — IBM System x3300 M4 (7382).
5. Run the test again.
6. If the failure remains, go to the IBM Web site for more
   troubleshooting information at
   http://www.ibm.com/systems/support/supportsite.wss/docdisplay?brandind=5000008&lndocid=SERV-CALL.

Message number: 201-901-xxx

Component: Memory

Test: Memory Test

State: Failed

Description: Test failure: single-bit error,
failing DIMM z.

Action:

1. Turn off the system and disconnect it from the power
   source.
2. Reseat DIMM z.
3. Reconnect the system to power and turn on the system.
4. Make sure that the DSA code is at the latest level. For the
   latest level of DSA code, go to http://www.ibm.com/support/docview.wss?uid=psg1SERVDSA.
5. Make sure that the server firmware is at the latest level. The
   installed firmware level is shown in the DSA event log in the
   Firmware/VPD section for this component. For more information, see
   «Updating the firmware» section in the Installation and Service
   Guide — IBM System x3300 M4 (7382).
6. Run the test again.
7. Replace the failing DIMMs.
8. Re-enable all memory in the Setup utility. For more
   information, see «Using the Setup utility» section in the
   Installation and Service Guide — IBM System x3300 M4 (7382).
9. Run the test again.
10. Replace the failing DIMM.
11. Re-enable all memory in the Setup utility. For more
    information, see «Using the Setup utility» section in the
    Installation and Service Guide — IBM System x3300 M4 (7382).
12. Run the test again.
13. If the failure remains, go to the IBM Web site for more
    troubleshooting information at
    http://www.ibm.com/systems/support/supportsite.wss/docdisplay?brandind=5000008&lndocid=SERV-CALL.

Message number: 202-801-xxx

Component: Memory

Test: Memory Stress Test

State: Aborted

Description: Internal program error.

Action:

1. Turn off and restart the system.
2. Make sure that the DSA code is at the latest level. For the
   latest level of DSA code, go to http://www.ibm.com/
   support/docview.wss?uid=psg1SERVDSA.
3. Make sure that the server firmware is at the latest level. The
   installed firmware level is shown in the DSA event log in the
   Firmware/VPD section for this component. For more information, see
   «Updating the firmware» section in the Installation and Service
   Guide — IBM System x3300 M4 (7382).
4. Run the test again.
5. Turn off and restart the system if necessary to recover from a
   hung state.
6. Run the memory diagnostics to identify the specific failing
   DIMM.
7. If the failure remains, go to the IBM Web site for more
   troubleshooting information at
   http://www.ibm.com/systems/support/supportsite.wss/docdisplay?brandind=5000008&lndocid=SERV-CALL.

Message number: 202-802-xxx

Component: Memory

Test: Memory Stress Test

State: Failed

Description: General error: memory size is
insufficient to run the test.

Action:

1. Make sure that all memory is enabled by checking the Available
   System Memory in the Resource Utilization section of the DSA event
   log. If necessary, enable all memory in the Setup utility. For more
   information, see «Updating the firmware» section in the
   Installation and Service Guide — IBM System x3300 M4 (7382).
2. Make sure that the DSA code is at the latest level. For the
   latest level of DSA code, go to http://www.ibm.com/support/docview.wss?uid=psg1SERVDSA.
3. Run the test again.
4. Run the standard memory test to validate all memory.
5. If the failure remains, go to the IBM Web site for more
   troubleshooting information at
   http://www.ibm.com/systems/support/supportsite.wss/docdisplay?brandind=5000008&lndocid=SERV-CALL.

Message number: 202-901-xxx

Component: Memory

Test: Memory Stress Test

State: Failed

Description: Test failure.

Action:

1. Run the standard memory test to validate all memory.
2. Make sure that the DSA code is at the latest level. For the
   latest level of DSA code, go to http://www.ibm.com/support/docview.wss?uid=psg1SERVDSA.
3. Turn off the system and disconnect it from power.
4. Reseat the DIMMs.
5. Reconnect the system to power and turn on the system.
6. Run the test again.
7. Run the standard memory test to validate all memory.
8. If the failure remains, go to the IBM Web site for more
   troubleshooting information at
   http://www.ibm.com/systems/support/supportsite.wss/docdisplay?brandind=5000008&lndocid=SERV-CALL.

Message number: 215-801-xxx

Component: Optical Drive

Test:

• Verify Media Installed
• Read/ Write Test
• Self-Test

Messages and actions apply to all three tests.

State: Aborted

Description: Unable to communicate with the
device driver.

Action:

1. Make sure that the DSA code is at the latest level. For the
   latest level of DSA code, go to
   http://www.ibm.com/support/docview.wss?uid=psg1SERVDSA.
2. Run the test again.
3. Check the drive cabling at both ends for loose or broken
   connections or damage to the cable. Replace the cable if it is
   damaged.
4. Run the test again.
5. For additional troubleshooting information, go to
   http://www-947.ibm.com/support/entry/portal/docdisplay?lndocid=MIGR-41559.
6. Run the test again.
7. Make sure that the system firmware is at the latest level. The
   installed firmware level is shown in the DSA event log in the
   Firmware/VPD section for this component. For more information, see
   «Updating the firmware» section in the Installation and Service
   Guide — IBM System x3300 M4 (7382).
8. Run the test again.
9. Replace the DVD drive.
10. If the failure remains, go to the IBM Web site for more
    troubleshooting information at
    http://www.ibm.com/systems/support/supportsite.wss/docdisplay?brandind=5000008&lndocid=SERV-CALL.

Message number: 215-802-xxx

Component: Optical Drive

Test:

• Verify Media Installed
• Read/ Write Test
• Self-Test

Messages and actions apply to all three tests.

State: Aborted

Description: The media tray is open.

Action:

1. Close the media tray and wait 15 seconds.
2. Run the test again.
3. Insert a new CD/DVD into the drive and wait for 15 seconds for
   the media to be recognized.
4. Run the test again.
5. Check the drive cabling at both ends for loose or broken
   connections or damage to the cable. Replace the cable if it is
   damaged.
6. Run the test again.
7. Make sure that the DSA code is at the latest level. For the
   latest level of DSA code, go to http://www.ibm.com/support/docview.wss?uid=psg1SERVDSA.
8. Run the test again.
9. For additional troubleshooting information, go to
   http://www-947.ibm.com/support/entry/portal/docdisplay?lndocid=MIGR-41559.
10. Run the test again.
11. Replace the CD/DVD drive.
12. If the failure remains, go to the IBM Web site for more
    troubleshooting information at
    http://www.ibm.com/systems/support/supportsite.wss/docdisplay?brandind=5000008&lndocid=SERV-CALL.

Message number: 215-803-xxx

Component: Optical Drive

Test:

• Verify Media Installed
• Read/ Write Test
• Self-Test

Messages and actions apply to all three tests.

State: Failed

Description: The disc might be in use by the
system.

Action:

1. Wait for the system activity to stop.
2. Run the test again.
3. Turn off and restart the system.
4. Run the test again.
5. Replace the DVD drive.
6. If the failure remains, go to the IBM Web site for more
   troubleshooting information at
   http://www.ibm.com/systems/support/supportsite.wss/docdisplay?brandind=5000008&lndocid=SERV-CALL.

Message number: 215-901-xxx

Component: Optical Drive

Test:

• Verify Media Installed
• Read/ Write Test
• Self-Test

Messages and actions apply to all three tests.

State: Aborted

Description: Drive media is not detected.

Action:

1. Insert a CD/DVD into the DVD drive or try a new media, and wait
   for 15 seconds.
2. Run the test again.
3. Check the drive cabling at both ends for loose or broken
   connections or damage to the cable. Replace the cable if it is
   damaged.
4. Run the test again.
5. For additional troubleshooting information, go to
   http://www-947.ibm.com/support/entry/portal/docdisplay?lndocid=MIGR-41559.
6. Run the test again.
7. Replace the DVD drive.
8. If the failure remains, go to the IBM Web site for more
   troubleshooting information at
   http://www.ibm.com/systems/support/supportsite.wss/docdisplay?brandind=5000008&lndocid=SERV-CALL.

Message number: 215-902-xxx

Component: Optical Drive

Test:

• Verify Media Installed
• Read/ Write Test
• Self-Test

Messages and actions apply to all three tests.

State: Failed

Description: Read miscompare.

Action:

1. Insert a CD/DVD into the drive or try a new media, and wait for
   15 seconds.
2. Run the test again.
3. Check the drive cabling at both ends for loose or broken
   connections or damage to the cable. Replace the cable if it is
   damaged.
4. Run the test again.
5. For additional troubleshooting information, go to
   http://www-947.ibm.com/support/entry/portal/docdisplay?lndocid=MIGR-41559.
6. Run the test again.
7. Replace the DVD drive.
8. If the failure remains, go to the IBM Web site for more
   troubleshooting information at
   http://www.ibm.com/systems/support/supportsite.wss/docdisplay?brandind=5000008&lndocid=SERV-CALL.

Message number: 215-903-xxx

Component: Optical Drive

Test:

• Verify Media Installed
• Read/ Write Test
• Self-Test

Messages and actions apply to all three tests.

State: Aborted

Description: Could not access the drive.

Action:

1. Insert a CD/DVD into the drive or try a new media, and wait for
   15 seconds.
2. Run the test again.
3. Check the drive cabling at both ends for loose or broken
   connections or damage to the cable. Replace the cable if it is
   damaged.
4. Run the test again.
5. Make sure that the DSA code is at the latest level. For the
   latest level of DSA code, go to http://www.ibm.com/support/docview.wss?uid=psg1SERVDSA.
6. Run the test again.
7. For additional troubleshooting information, go to
   http://www-947.ibm.com/support/entry/portal/docdisplay?lndocid=MIGR-41559.
8. Run the test again.
9. Replace the DVD drive.
10. If the failure remains, go to the IBM Web site for more
    troubleshooting information at
    http://www.ibm.com/systems/support/supportsite.wss/docdisplay?brandind=5000008&lndocid=SERV-CALL.

Message number: 215-904-xxx

Component: Optical Drive

Test:

• Verify Media Installed
• Read/ Write Test
• Self-Test

Messages and actions apply to all three tests.

State: Failed

Description: A read error occurred.

Action:

1. Insert a CD/DVD into the drive or try a new media, and wait for
   15 seconds.
2. Run the test again.
3. Check the drive cabling at both ends for loose or broken
   connections or damage to the cable. Replace the cable if it is
   damaged.
4. Run the test again.
5. For additional troubleshooting information, go to
   http://www-947.ibm.com/support/entry/portal/docdisplay?lndocid=MIGR-41559.
6. Run the test again.
7. Replace the DVD drive.
8. If the failure remains, go to the IBM Web site for more
   troubleshooting information at
   http://www.ibm.com/systems/support/supportsite.wss/docdisplay?brandind=5000008&lndocid=SERV-CALL.

Message number: 405-901-xxx

Component: Optical Drive

Test:

• Verify Media Installed
• Read/ Write Test
• Self-Test

Messages and actions apply to all three tests.

State: Failed

Description: A read error occurred.

Action:

1. Insert a CD/DVD into the drive or try a new media, and wait for
   15 seconds.
2. Run the test again.
3. Check the drive cabling at both ends for loose or broken
   connections or damage to the cable. Replace the cable if it is
   damaged.
4. Run the test again.
5. For additional troubleshooting information, go to
   http://www-947.ibm.com/support/entry/portal/docdisplay?lndocid=MIGR-41559.
6. Run the test again.
7. Replace the DVD drive.
8. If the failure remains, go to the IBM Web site for more
   troubleshooting information at
   http://www.ibm.com/systems/support/supportsite.wss/docdisplay?brandind=5000008&lndocid=SERV-CALL.

Message number: 405-901-xxx

Component: Ethernet Device

Test: Test Control Registers

State: Failed

Description:

Action:

1. Make sure that the component firmware is at the latest level.
   The installed firmware level is shown in the DSA event log in the
   Firmware/VPD section for this component. For more information, see
   «Updating the firmware» section in the Installation and Service
   Guide — IBM System x3300 M4 (7382).
2. Run the test again.
3. Replace the component that is causing the error. If the error
   is caused by an adapter, replace the adapter. Check the PCI
   Information and Network Settings information in the DSA event log
   to determine the physical location of the failing component.
4. If the failure remains, go to the IBM Web site for more
   troubleshooting information at
   http://www.ibm.com/systems/support/supportsite.wss/docdisplay?brandind=5000008&lndocid=SERV-CALL.

Message number: 405-902-xxx

Component: Ethernet Device

Test: Test EEPROM

State: Failed

Description:

Action:

1. Make sure that the component firmware is at the latest level.
   The installed firmware level is shown in the DSA event log in the
   Firmware/VPD section for this component. For more information, see
   «Updating the firmware» section in the Installation and Service
   Guide — IBM System x3300 M4 (7382).
2. Run the test again.
3. Replace the component that is causing the error. If the error
   is caused by an adapter, replace the adapter. Check the PCI
   Information and Network Settings information in the DSA event log
   to determine the physical location of the failing component.
4. If the failure remains, go to the IBM Web site for more
   troubleshooting information at
   http://www.ibm.com/systems/support/supportsite.wss/docdisplay?brandind=5000008&lndocid=SERV-CALL.

Message number: 405-903-xxx

Component: Ethernet Device

Test: Test Internal Memory

State: Failed

Description:

Action:

1. Make sure that the component firmware is at the latest level.
   The installed firmware level is shown in the DSA event log in the
   Firmware/VPD section for this component. For more information, see
   «Updating the firmware» section in the Installation and Service
   Guide — IBM System x3300 M4 (7382).
2. Run the test again.
3. Check the interrupt assignments in the PCI Hardware section of
   the DSA event log. If the Ethernet device is sharing interrupts, if
   possible, use the Setup utility see «Using the Setup utility»
   section in the Installation and Service Guide — IBM System x3300 M4
   (7382), to assign a unique interrupt to the device.
4. Replace the component that is causing the error. If the error
   is caused by an adapter, replace the adapter. Check the PCI
   Information and Network Settings information in the DSA event log
   to determine the physical location of the failing component.
5. If the failure remains, go to the IBM Web site for more
   troubleshooting information at
   http://www.ibm.com/systems/support/supportsite.wss/docdisplay?brandind=5000008&lndocid=SERV-CALL.

Message number: 405-904-xxx

Component: Ethernet Device

Test: Test Interrupt

State: Failed

Description:

Action:

1. Make sure that the component firmware is at the latest level.
   The installed firmware level is shown in the DSA event log in the
   Firmware/VPD section for this component. For more information, see
   «Updating the firmware» section in the Installation and Service
   Guide — IBM System x3300 M4 (7382).
2. Run the test again.
3. Check the interrupt assignments in the PCI Hardware section of
   the DSA event log. If the Ethernet device is sharing interrupts, if
   possible, use the Setup utility see «Using the Setup utility»
   section in the Installation and Service Guide — IBM System x3300 M4
   (7382), to assign a unique interrupt to the device.
4. Replace the component that is causing the error. If the error
   is caused by an adapter, replace the adapter. Check the PCI
   Information and Network Settings information in the DSA event log
   to determine the physical location of the failing component.
5. If the failure remains, go to the IBM Web site for more
   troubleshooting information at
   http://www.ibm.com/systems/support/supportsite.wss/docdisplay?brandind=5000008&lndocid=SERV-CALL.

Message number: 405-905-xxx

Component: Ethernet Device

Test: Test Loop back at MAC Layer

State: Failed

Description:

Action:

1. Make sure that the component firmware is at the latest level.
   The installed firmware level is shown in the DSA event log in the
   Firmware/VPD section for this component. For more information, see
   «Updating the firmware» section in the Installation and Service
   Guide — IBM System x3300 M4 (7382).
2. Run the test again.
3. Replace the component that is causing the error. If the error
   is caused by an adapter, replace the adapter. Check the PCI
   Information and Network Settings information in the DSA event log
   to determine the physical location of the failing component.
4. If the failure remains, go to the IBM Web site for more
   troubleshooting information at
   http://www.ibm.com/systems/support/supportsite.wss/docdisplay?brandind=5000008&lndocid=SERV-CALL.

Message number: 405-906-xxx

Component: Ethernet Device

Test: Test Loop back at Physical Layer

State: Failed

Description:

Action:

1. Check the Ethernet cable for damage and make sure that the
   cable type and connection are correct.
2. Make sure that the component firmware is at the latest level.
   The installed firmware level is shown in the DSA event log in the
   Firmware/VPD section for this component. For more information, see
   «Updating the firmware» section in the Installation and Service
   Guide — IBM System x3300 M4 (7382).
3. Run the test again.
4. Replace the component that is causing the error. If the error
   is caused by an adapter, replace the adapter. Check the PCI
   Information and Network Settings information in the DSA event log
   to determine the physical location of the failing component.
5. If the failure remains, go to the IBM Web site for more
   troubleshooting information at
   http://www.ibm.com/systems/support/supportsite.wss/docdisplay?brandind=5000008&lndocid=SERV-CALL.

Message number: 405-907-xxx

Component: Ethernet Device

Test: Test LEDs

State: Failed

Description:

Action:

1. Make sure that the component firmware is at the latest level.
   The installed firmware level is shown in the DSA event log in the
   Firmware/VPD section for this component. For more information, see
   «Updating the firmware» section in the Installation and Service
   Guide — IBM System x3300 M4 (7382).
2. Run the test again.
3. Replace the component that is causing the error. If the error
   is caused by an adapter, replace the adapter. Check the PCI
   Information and Network Settings information in the DSA event log
   to determine the physical location of the failing component.
4. If the failure remains, go to the IBM Web site for more
   troubleshooting information at
   http://www.ibm.com/systems/support/supportsite.wss/docdisplay?brandind=5000008&lndocid=SERV-CALL.