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Just from Googling about, the 0xc6fd0013 is an issue with the ink system. Could he the print heads have they tried reseting them? Even some canned air could resolve this.
I’m not familiar with this printer but there’s usually diagnostic utilities on the printer itself. Have they tried going through the usual realignments and such?
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I did find the searches before I posted here, I should have mentioned that. The canned air may be an option. I’m may try that when I go back over there Monday.
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Brand Representative for HP
ghost chili
####
HP PageWide Pro 477dn Multifunction Printer (D3Q19A)Error 0xC6FDxx13 = Pen stuck, cold
Where pen refers to ink cartridge.PageWide
Pro 352/377, 452/477, and 552/577 — Repair ManualPageWide
Pro 352/377, 452/477, and 552/577 — Troubleshooting ManualPossible resolution
Are you using HP genuine cartridges? Are they correct type? Are they installed
in correct slots? Do they sit properly?
If the cartridges are new, make sure all the protective tapes and covers have
been removed.
Use lint-free material to wipe the contacts on the ink cartridge.Ensure that the printbar flex cables are inserted correctly in the main PCA.
The main PCA could be defective although this is rare.
####
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Thank you for the suggestions. I will try them. I will also check to see if they are using HP cartridges.
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My suggestion is to lean hard on HP. This error code is related to a failure called printer bar delamination. At one point they were replacing units that were throwing this code, regardless of warranty status and proper persuasion will likely have favorable results.
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Brand Representative for HP
ghost chili
@Gregjones, you’re welcome. We look forward to your update. As @The.RepairTrooper indicated at one point, particularly for the first generation models, HP was replacing these units. Unfortunately, currently, if the units are out of warranty the Support Team has not been so generous.
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One other thing, in regards to the warranty checker, if the unit was never registered properly as sold, then the warranty date is based on date it left distribution so with proof of purchase you may still have warranty coverage. Have client produce POP to confirm warranty expiration. If only days in most cases HP is very flexible.
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Printer was purchased August 2016…
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03-04-2023
01:15 PM
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Product: HP PageWide Pro 477dw Multifunction Printer
Operating System: macOS 12.0 Monterey
Tijdens het kalibreren, net nadat het roze geprint was, verscheen de foutmelding 0xc6fd0013 met als melding om HP te contacteren.
De printer is geblokkeerd en op het scherm staat
Kleurdichtheid kaliberen 33%…
Geen deuren of kleppen van de printer openen.
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03-05-2023
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09-09-2020
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Hp pagewide pro 477-code:0xc6fd0013
Dear All,
We are getting an error code in HP Pagewide 477 «0xc6fd0013» and black color is missing.
Tried to run head cleaning level 1 & level 2.Tried cleaning the print bar manualy by opening the side door.
Still same.Kindly advice any possible solution for this issue.
Thanks in advance.
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09-09-2020
#2
Re: Hp pagewide pro 477-code:0xc6fd0013
Hi there!
Try running the level2 (level 1isn�t good for this issue!) 2 -6 times and look if black is coming back. If not you can forget the machine. I�ve «burried» 6 of this machines in 1 year.
Greetings…
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icewind2004 » Ср окт 14, 2020 4:32 pm
попробуйте сделать сброс настроек с отключенным принтбаром
Механически отключить? Там три шлейфа. 
«Все три рубануть ножницами?»
Боюсь в таком случае аппарат в позу встанет при самодиагностике, хотя принтбар и так в ошибке висит, ну покажет он ошибку InputOutput при отключенном ПГ, что это даст при сбросе настроек?
Покурю еще раз Service mode.
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icewind2004
- Починил струйный принтер
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- Персональный альбом
icewind2004 » Чт окт 15, 2020 11:45 am
отродье накуренной инженерной мысли
Так и запишем.
Вообще у аппарата пробег 1300стр всего лишь. По сути то он хорош, но только когда у него конкретное ТЗ и объемы работы есть. В случае простоя может случиться эпичный денежный дождь.
В общем я тоже думаю что башка у него в утиль.
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icewind2004
- Починил струйный принтер
-
- Персональный альбом
Вернуться в Принтеры струйные
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10-16-2020
05:47 AM
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Product: Pro MFP 477dw
Operating System: Other
Can someone help , how to clear error 0xc6fd0013 on my printer Pro MFP477dw
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