If you got the Hikvision HDD error on your DVR or NVR this article is for you.
Sometimes the HDD is not detected or enters into an abnormal operational state and you need to fix this problem as soon as possible to avoid lost footage recording. This happens with Hikvision or any other recorder.
What causes the Hikvision HDD error
There are different reasons your DVR or NVR can present errors with the hard drive, the most common one is related to the wrong HDD model.
Sometimes the error is also related to the faulty hardware, bad physical connection, or the incorrect setup.
There are appropriate HDDs designed to be used with for security systems devices such as the ones manufacured by Seagate and Western Digital.
Anyway, let’s talk about every possible scenario, just keep reading…
Common HDD failure messages (general)
Usually a DVR checks for the existence of the hard drive during the boot process and if it can’t find one available it displays a message such as.
- HDD not available
- Unformatted HDD
- HDD not exist
- HDD not detected
- HDD failure
Those are message displayed by recording devices such as DVRs or NVRs.
Common Hikvision HDD errors (and solution)
Here are the most common HDD issues related to the Hikvision DVRs and NVRs
The Hard Drive is not supported
Recording devices need to use reliable hard drives that won’t fail.
That’s especially true for Digital Video Recorders that works with security cameras just like the Hikvision devices we are talking about in this article.
A security camera recorder is designed to work 24/7 recording videos 365 days/year (or at least something closed to that) and can’t depend on cheaper hardware like the one used on your personal computer.
That’s why you need to learn how to choose the best hard drive for your DVR and use the manufacturer homologated ones.
I’ve seen this problem in several countries while visiting customers.
So, always check the HDD model to make sure it’s homologated.
There’s not enough power
The second most common reason for HDD failure is the power supply.
The hard drive has a motor with spin rates from 1,200 to 15,000 RPMs (Revolutions per Minute) and that kind of work needs power.
Hikvision DVRs usually come from the factory with the appropriate power supply but you need to make sure the power supply is the original one and that your power outlet or power cord is also delivering the power correctly.
Here are some things you can check
- What’s the outlet or power cord voltage?
- Is the DVR internal power supply original?
- Is the UPS (Uninterruptible power supply) working correctly?
Just make sure the power is correct for your DVR, this is very important.
Cable connection
Sometimes you are in a hurry to have your system up and running.
This can lead to some common issues such as a bad connection.
There are two cables you need to connect from the DVR to the hard drive, one is to power it up and the other one is for data.
Make sure the cables are well connected and they are not loose.
This simple step can avoid a lot of headaches.
Inappropriate setup
Every time you install new hardware on a device you need to check if it is recognized by the operating system and the setup is properly done.
When installing the HDD on a Hikvision DVR (or NVR) just follow the step-by-step process to have the hard drive recognized and formatted.
Faulty HDD
Yeah, sometimes you just need to replace the hard drive if it’s defective and it’s not working properly.
That’s why is important to buy devices from well-known manufacturers such as Seagate and Western Digital because by doing so you can minimize the chances of problems and also count on the manufacturer warranty.
Conclusion
A Hikvision HDD error occurs only when some of the instructions in this article are not followed. You must eliminate the HDD problems and abnormal errors to avoid a negative impact on the footage recording.
I hope this article is useful. Please share it with your friends.
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#1
Hi All,
I’ve just got a Hikvision DS-7608NI-E2/8P with 2 x 4TB WD Purple drives (all brand new). For some reason I keep getting random alerts of «HDD Error» there’s no further information of what it means. The manual doesn’t explain it, and nor does a google search.
I’ve tried re-initialising the drive. I’ve done a full Smart Error detection and Bad sector detection with no luck.
Does anyone have any idea what «HDD error» means / it’s implications? It seems to record footage without problems (motion only).
Firmware:
V3.0.8 build 140825
Encoding Version: V5.0 build 140816
8 POE ports
Thanks
Last edited by a moderator:
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#2
It sounds like something is faulty.
Is it the same HDD each time? In the log it’s listed under the channel number column, presumably you know you can query specifically for this.
My 7816N-E2/8P has the same firmware, and 2 WD Purple drives, 4TB and 3TB, and has shown no HDD errors against them since installation last October.
Though I do get daily HDD errors against channel 17 (NAS destination) at 07:16 when the NAS does its daily re-boot.
If you are still testing your NVR, maybe try disconnecting one of the drives, then the other, then swap over, to see if the problem can be associated with either a specific drive or a specific SATA interface.
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#3
have you tried different sata cables? or perhaps a multi meter to insure that you are getting proper DC power output to the hard drive?
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#4
Ok I’ll have to start the tedious process of trouble shooting. I believe the second hard drive is sleeping so I’ll figure out which hard drive is physically drive one. I might then remove drive one and see how it goes.
From memory I don’t think the log actually specified which drive was causing the error, but I’ll check.
I’ll also see if changing the ups output voltage from 220v to 240v makes any difference. (I’m in Australia)
I’ll have to source a spare sata cable to try.
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#5
So weird. I get email alerts about 4 times a day about the HDD errors, but I can’t actually find anything in the logs…. Fingers crossed the 3.3.1 firmware sorts it
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#6
Dumb question, for which apologies — definitely the NVR and not something you have set up on the cameras? And does the email mention an HDD number?
Have you experimented with a NAS destination on either the cameras or NVR?
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#7
Dumb question, for which apologies — definitely the NVR and not something you have set up on the cameras? And does the email mention an HDD number?
Have you experimented with a NAS destination on either the cameras or NVR?
No dumb questions — I’m the one that’s too dumb to get it working — so I’m humbly looking for any advice!
I have previously experimented with a NAS on the NVR but didn’t get it working so deleted it. I did have the NAS set up on a single camera previously (worked well), but I factory reset it before hooking up to the NVR.
No the email just says:
This is an automatically generated e-mail from your NVR.
EVENT TYPE: HDD Error
EVENT TIME: 2015-07-25,15:17:29
NVR NAME: Network Video Recorder
NVR S/N: ****
No HDD number or any further info.
I went back through every camera and the NVR to make sure there’s no NAS settings still present
I’ve updated to v3.3.1 on the NVR. Fingers crossed it helps.
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#8
again, any news on the cables, power output from on the 12v DC inputs? I rarely think firmware would cause an HDD error. Also did you try re-formatting the drive in the NVR just to see if *maybe* it has bad sectors?
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#9
I’ve tried re-initialising the drive. I’ve done a full Smart Error detection and Bad sector detection with no luck.
Already checked, I think.
The newer NVR firmware quite usefully provides access to the HDD S.M.A.R.T. data, as well as the automated hourly checks of it, so any real problems should show up there.
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Views: 203
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#10
Your hard drive appears to be getting «up there» in age, 3.3 years of continuous power on? That could also be an issue as well. The drive appears also to have seek/read error raw values that are off the charts compared to my new drive that was just put into service a couple months ago. Just food for thought mate.
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#11
Very observant! And thanks for the comments.
Yes, the drive has spent most of its life in a set-top box, a Sky HD+ box I was gifted, now dismantled, I’m just using it as a scratch drive at the moment.
On the seek error rate — that’s a ‘time since the drive last had to use hardware error correction’, so a high value is good.
Mostly we focus on ‘reallocated sectors’ as a future failure indicator — but real errors have actually occurred by the time we start getting counts in there.
A reducing value for ‘seek error rate’ is an indication that hardware error correction is having to be used, before an actual uncorrectable error occurs, so can be useful, but harder to interpret.
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#12
again, any news on the cables, power output from on the 12v DC inputs? I rarely think firmware would cause an HDD error. Also did you try re-formatting the drive in the NVR just to see if *maybe* it has bad sectors?
I had already reformated the drives with no luck. (Both are brand new)
However, as part of troubleshooting another issue which alastairstevenson kindly helped me with, I had to update the firmware to 3.3.1. I also did a physical power cycle, and another re format of both drives. Anyway, I didn’t want to report back too early in case I jinxed it, but 24 hrs of no HDD errors so far! I’m not sure exactly what did it. But I get the feeling the soft reboot on the Hikvision NVR’s aren’t quite as good flicking the power switch.
Thanks for everyones suggestions! Wonderful forum
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#13
Already checked, I think.
The newer NVR firmware quite usefully provides access to the HDD S.M.A.R.T. data, as well as the automated hourly checks of it, so any real problems should show up there.
This image from your iPAD?
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#14
Nope, Windows 7 IE11. 7816N-E2 NVR with 3.3.4 firmware. And an old HDD …
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#15
what cause hdd error in HIK Vision NVR
Modified on: Tue, 18 Oct, 2022 at 4:56 PM
Question:
When I check what is causing my audible warning it says there is a HDD error. Why?
Answer:
To determine the cause of the HDD error, access the main menu and go to storage or HDD, and select ‘Storage Devices.’ This will show the status of the hard drives on the NVR. Depending on the status will determine the appropriate troubleshooting steps. Several common statuses that are seen are:
‘Abnormal’ — with this status power off the NVR and reseat the cabling of the NVR. If the status remains then format the HDD if error does not clear the HDD will need to be replaced.
‘Does Not Exist or there is a blank line with no HDD’ — select the line where the HDD is and select the delete option and remove the HDD.
‘No HDD is detected’ — Power off the unit and confirm both the power and SATA cables are securely connected and if needed try another HDD bay on the NVR. If after the cabling is confirmed and the bay is changed the HDD is still not being recognized then replace the HDD
What causes the Hikvision HDD error. There are different reasons your DVR or NVR can present errors with the hard drive, the most common one is related to the wrong HDD model. Sometimes the error is also related to the faulty hardware, bad physical connection, or the incorrect setup.
A Hard Drive is not detected error message indicates a hard disk drive (HDD) issue within your DVR / NVR system. To resolve the error, reseat your HDD to ensure the cable connections are secure.
What does HDD mean on a DVR?
Security camera hard drive, or known as a surveillance-rated hard disk drive (HDD), is primarily used for surveillance video footage storage 24/7 locally.
How do I know if my DVR hard drive is bad?
Indicators the Hard Drive on your DVR may have failed
If you try to access recorded video surveillance footage and you cannot find any video in the history or playback section of your DVR.
What is HDD error?
Hard disk errors are typically caused by power outages, hardware failures, poor system maintenance, viruses, or human error.The tool then lists and corrects errors on the disk, such as bad sectors, lost clusters, cross-linked files, and directory errors. Heres how to use Chkdsk.
Why does my DVR Say No HDD?
A Hard Drive just isn’t detected error message indicates a tough disk drive (HDD) problem inside your DVR / NVR system. To resolve the error, reseat your HDD to ensure the cable connections are safe.
What does HDD stand for?
hard disk drives
The type of storage your computer uses matters for performance, including power usage and reliability. Solid state drives (SSDs) and hard disk drives (HDDs) are the two main storage options to consider.
Can I use normal HDD for DVR?
Yes, your CCTV recorder should work fine with a standard desktop SATA hard drive although surveillance drives have a number of benefit including being more efficient for storing and reviewing data from CCTV recorders, better at temperature management, designed for 24/7 operation and improved reliability.
What HDD format does DVR use?
Ideally, FAT32 is the most used file system to format a DVR hard drive. Though, it would entirely depend on the size and type of the hard drive that you are using. FAT32 is the most common file system to format a hard drive for DVR since it is universally accepted and simple to use.
What is HDD sleeping?
To conserve energy, hard disk and optical drives are designed to spin-down after a specific period of inactivity. This is usually referred to as hard drive sleep, but the technical term is Standby mode. In Standby mode, a hard disk drive is in a state of low energy consumption and its platters have ceased to spin.
How do I erase my DVR hard drive?
Method 2: How to delete security camera footage from DVR/NVR
- Connect your DVR/NVR to a monitor.
- Log in to the DVR/NVR and go to its Device Settings.
- Find the disk management option, and then you can format the hard disk drive to delete all your camera’s video history and snapshots.
How do you test a hard drive?
Open the Disk Utility and choose First Aid, then Verify Disk. A window will appear showing you various metrics related to your hard drive health, with things that are fine appearing in black, and things with problems appearing in red.
How long does a DVR hard drive last?
Improve reliability and reduce cost by protecting your CCTV hard drive. A typical mechanical hard drive will last on average 3 to 4 years however it is often the case with hard drives used in CCTV recorders for their life to be significantly shorter.
Can HDD be repaired?
Hard drive repair is possible, but they should NOT be reused after a recovery!However, a repaired HDD should not be reused, but rather, have its contents recovered immediately and then be discarded as it cannot be trusted to work into the future.
What causes HDD failure?
There are a number of causes for hard drives to fail including: human error, hardware failure, firmware corruption, media damage, heat, water damage, power issues and mishaps.Hard disk drive failures tend to follow the concept of the bathtub curve.
How do I fix a external hard drive error?
How can I fix the fatal errors on external HDD?
- Restart everything.
- Swap the USB ports.
- Check the Device Manager for hard drive issues.
- Use another USB external hard drive.
- Change the USB cable.
- Try a different PC.
- Rescan the disk.
- Ensure that the drive is receiving power.
What is HDD on a security system?
Why CCTV systems use Hard Disk Drives (HDD)
A camera surveillance system’s main objective is to record the footage with the best possible quality for a long time to be used as evidence when it’s necessary.
How does a HDD work?
The hard drive contains a spinning platter with a thin magnetic coating. A “head” moves over the platter, writing 0’s and 1’s as tiny areas of magnetic North or South on the platter. To read the data back, the head goes to the same spot, notices the North and South spots flying by, and so deduces the stored 0’s and 1’s.
What is difference between SSD and HDD?
Comparing SSDs and HDDs
HDDs are a legacy storage technology that use spinning disks to read/write data. SSDs are faster and more power efficient than HDDs. HDDs are priced lower, but SSD prices are dropping.
What is HDD and its types?
There are two general types of hard drives: hard disk drives (HDD), which use one or more rotating discs and rely on magnetic storage, and solid-state drives (SSD), which have no moving mechanical parts, but use flash memory like the kind found in USB flash drives.
Can I use surveillance HDD in NAS?
Yes, they will work fine. Many surveillance rigs have more than one drive in them in a RAID configuration anyway. Note that surveillance drives are not going to be as proformant in a NAS as drives configured specifically for NAS use.