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Are you getting the Google Ads error 500 while trying to access the keyword planner on Ads? If your answer is YES then look no further because we have got you covered.
Before I teach you a bunch of ways to resolve the Google Ads error 500, let me tell you that you are not alone in who is having this issue lately.
A lot of users who often use Google Ads took to Twitter and platforms complaining that they are unable to access their Google Ads account.
It has been almost a day since users have been encountering this issue but Google is yet to acknowledge the problem and provided any concrete solution.
With that in mind, we have created a post explaining multiple ways to fix the Google Ads error 500.
Without any further ado, let’s get started:
Before I teach you a couple of methods to fix the Google Ads 500 error, let me tell you the reasons that cause this issue.
Notably, this was not the first time, Google Ads users had to encounter a 500 error while trying to access their Google Ads account.
While finding its effective solutions, I came to a post asking for its solution and the post was actually written way back in 2019.
According to our experience, a user encounters the 500 error on Google Ads when there is an issue with the page or site’s programming.
Notably, this issue does not occur all the time from Google’s end. Yes, this could be happening from your end as well.
Fortunately, we have found a bunch of solutions that could fix the issue for you. To know what those solutions are and how they work, you need to keep on reading.
Method 1: Is Google Ads Down?
Whenever you encounter the 500 error on Google Ads, the first and foremost thing you should do is check whether Google Ads is down right now.
To check the Google Ads server status, click on this link. When you click on the link, you will be taken to a page where you can see the current server status of Google’s services like Admob, Adsense, Google Ads and more.
If the server of Google Ads is down then there is nothing that can be done to resolve the issue. In this case, all you can do is wait it out.
Method 2: Reload The Page
Sometimes, you could encounter this Google Ads error due to a minor glitch or error. In that case, reloading the page could fix it.
To reload the page, press F5 or Ctrl + R or try to copy and paste the URL from the address bar and hit the Enter button.
Not always but sometimes reloading or refreshing the page fixes the 500 error on Google Ads.
Method 3: Clear Your Browser Cache
For those unaware, whenever we visit a page on the website, the information is saved in the form of a cache to provide a fast and smooth experience the next time.
Unfortunately, these cache files sometimes get corrupted or expired causing issues and errors like 500.
In this case, you can fix the error by simply clearing your browser cache.
Method 4: Delete Your Browser Cookies
If clearing your browser cookies does not fix the problem, you need to delete them from your browser.
A lot of users on Twitter claimed to have fixed the Google Ads 500 error by simply deleting their browser cookies.
Once you have successfully deleted your browser cookies, restart your browser and try to access your Google Ads account and check if the error remains.
Method 5: Wait It Out
If none of the above-mentioned work for you then the option you have left is to wait it out. Despite applying the above-mentioned methods, if you continue to encounter the issue then I recommend you use a Google Ads account after some time.
That’s all you need to know about how to fix the Google Ads error 500.
Here is my code in Node JS.
var bearerToken = 'Bearer '+ access_token;
var options = {
url: 'https://googleads.googleapis.com/v1/customers/'+accountid+'/googleAds:search',
headers: {
'Authorization': bearerToken,
'Accept': 'application/json',
'Content-Type': 'application/json',
'login-customer-id': '123-456-7890',
'developer-token': 'XXX_XXXXXXXXXXX'
},
form: { 'query': 'SELECT campaign.id, campaign.name FROM campaign ORDER BY campaign.id' }
};
request.post(options, function(err, response) {
console.log(response);
});
I keep getting the below error
body: '{\n "error": {\n "code": 500,\n "message": "Internal error encountered.",\n "status": "INTERNAL"\n }\n}\n' }
500 error code means the error is from Google. Is this the case or am I doing something wrong here?
asked May 6, 2019 at 11:11
0
After breaking my head with multiple iterations. Finally, I figured out that the problem was with the developer-token. I had to generate a new developer-token and change form to json. It’s working fine now.
Here is the final working code
var bearerToken = 'Bearer '+ access_token;
var options = {
url: 'https://googleads.googleapis.com/v1/customers/'+accountid+'/googleAds:search',
headers: {
'Authorization': bearerToken,
'Accept': 'application/json',
'Content-Type': 'application/json',
'developer-token': 'XXX_XXXXXXXXXXX'
},
json: { 'query': 'SELECT campaign.id, campaign.name FROM campaign ORDER BY campaign.id' }
};
request.post(options, function(err, response) {
console.log(response);
});
answered Jun 6, 2019 at 6:58
AnirudhAnirudh
2,7875 gold badges71 silver badges119 bronze badges
Google Ads is a popular destination for advertisers to display their products and services online. Whether it is for the Google search engine or on non-search sites and applications, Google Ads caters to advertisers who can bid to display their services and merchandise on any online platform. But recently users are experiencing a technical error, where they just get the 500 error with no other explanation. If you are wondering how to get rid of the 500 error and access the Google Ads platform, then you can keep reading. In this guide, we’ll see whether Google Ads is Down and how to bypass the Google Ads 500 Error.
Google Ads 500 Error – Is Google Ads Down? How to Check
The Google Ads 500 Error is a recurring bug that disables users from accessing the platform. Here we will see how to check if Google Ads is Down and to fix the Google Ads 500 Error
Read More: Google App’s Latest Update Causes Battery Drain and Other Issues
There are several reasons why the Google Ads 500 error pops up, but usually, they get rectified eventually. There are a few things you can do to bypass the 500 error.
- Refresh the page – The 500 Google Ads error is temporary, and you can wait it out and refresh the page to check if it works
- Check Server Status – You can check this page to know if there is an outrage on Google Ads and check the Google Ads Server Status
- Delete Cache and Cookies – Clearing your browser’s cache and cookies will usually clear the 500 error. You can clear cache by clicking on the three dots on the top right corner of your browser, or by pressing the More option in your browser. After that, click on More Tools > Clear Browsing Data > Tick mark the options for Cookies and Cached Files. Close your browser and open it again after clearing all data
- Check Network Connectivity – If you think your router or Wi-Fi is the culprit, you can restart the router or switch to a different network. You can even use an ethernet cable or hotspot for the time being
- Use another browser – You can try to use another browser instead of your default browser to see if the issue gets rectified
- Use Incognito Mode – You can also try to use an incognito window and try the site to see if it helps.
- Wait it out – Since the 500 error in Google Ads is a temporary error, the site will be back up and running in no time. You can just wait it out and refresh the page after a while
- Contact Support – If none of the above tips help, you can try and contact the customer support team and raise the issue with them.
That’s all there is to know about the Google Ads 500 error. If you like this post you can check out our other articles like Fix Update KB5026372 Unable to Install on Windows 11 and Fix ChatGPT Not Opening or Not Working in 2023
Kirthana K
She holds two degrees in media. She can draw, sketch, and is somewhat good at graphics and animation. She can also write, and, the best part, make instant noodles at 1 minute 59 seconds. Currently, she’s exploring the world of Teyvat. Other times she likes to read books, watch anime, and take long walks to the fridge and back.
New updates are being added at the bottom of this story…….
Original story (published on April 08, 2021) follows:
Just in case you’re trying to get your head around why Google Ads isn’t working for you, find solace in the fact that you aren’t the only one facing issues lately.
A quick look at the micro-blogging site Twitter conveys there are many others affected by the same issue. As per reports, while some say the service isn’t working or broken for them, others say it throws an error 500 while trying to login.
For a quick glance, here’s how some of the complainants word the problem:
Hi, i getting this error
500. That’s an error. when login google ads .. i tried to access from many devices and same problem . kindly help
how to fix it
source
Google Ads are down. Is anyone facing the same issue ? #googleads #PPC #SEM #Google
source
NOT AGAINPerson facepalming
Can’t access your Google Ads account this morning?
Don’t worry, you’re not alone!
Access is down but ads appear to still be running.
source
Any official word on the matter? Negative, as yet. We’re yet to locate a word from the official service channels or their social media handles.
Rest assured, we’re keeping a continuous tab on all related developments, and will update this page with relevant info as and when we come across any. So in case you’re encountering the problem discussed here, stay hooked for updates.
Update 1 (October 01, 2021)
Google Ads is down and throwing error 500 as of writing this. The service’s status board, however, conveys no disruptions as yet. Following are some of the reports from Twitter:
Looks like is down. I cant log in. Error 500
source
#GoogleAds
@GoogleAds
down for anyone else? I keep getting an error 500 on desktop! Quite frustrating.
source
Update 2 (October 01, 2021)
While reports continue to populate on the micro-blogging site Twitter, there’s no word on the matter yet from Google.
Update 3 (January 23, 2023)
08:13 pm (IST): Some Google Ads users have taken to Twitter to report (1,2,3,4,5) that the service is down and not working.
09:11 pm (IST): Google has acknowledged — via its Ads Status Dashboard — that the service is down partially.
Update 4 (January 24, 2023)
08:30 am (IST): The latest status update on the Google Ads Status Dashboard indicates that the outage was resolved at 5:56 pm UTC on the same day.
Update 5 (May 23, 2023)
09:05 am (IST): Fresh reports on Twitter (1, 2, 3) indicate that Google Ads is currently down or not working for a section of users.
05:45 pm (IST): The recent outage has now been resolved.
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