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Привет! Ошибка сканера 100016 на принтере Epson WF 5799 указывает на проблемы с механизмом сканирования. Вот несколько шагов, которые можно попробовать, чтобы исправить эту ошибку:
- Перезагрузите принтер: попробуйте выключить принтер, подождать несколько секунд, а затем снова включить его. Это может помочь исправить временные проблемы, которые могут привести к ошибке сканера.
- Проверьте подключение: убедитесь, что все кабели и провода, связанные со сканером, подключены должным образом и не повреждены. Если какой-то кабель или провод поврежден, замените его.
- Проверьте наличие бумаги: убедитесь, что нет застрявшей бумаги в механизме сканирования. Если бумага застряла, удалите ее осторожно и аккуратно.
- Переустановите драйвер сканера: попробуйте переустановить драйвер сканера на компьютере. Иногда проблемы с драйверами могут привести к ошибке сканера.
Если ни один из этих шагов не помог исправить проблему, то, вероятно, требуется обслуживание или ремонт принтера. Рекомендуется обратиться в авторизованный сервисный центр Epson для получения дополнительной помощи и советов.
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Anton
(4.6 тыс. баллов)
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0 / 0 / 0 Регистрация: 02.11.2020 Сообщений: 3 |
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02.11.2020, 11:38. Показов 31090. Ответов 7
После разборки\смазки МФУ epson wf-m5799 выдаёт ошибку сканера 100016. Причём если включить с открытой крышкой сканера, ошибки нет, аппарат инициализируется и работает нормально. Подскажите, где копать?
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2617 / 972 / 182 Регистрация: 03.03.2015 Сообщений: 6,690 |
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02.11.2020, 13:48 |
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Полагаю, в сервис-мануал? Что он пишет по данной ошибке?
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0 / 0 / 0 Регистрация: 02.11.2020 Сообщений: 3 |
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02.11.2020, 14:43 [ТС] |
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сняли сканер, разобрали его, смазали направляющую линейки, собрали. Включаем, На экранчике принтера сообщение —
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2617 / 972 / 182 Регистрация: 03.03.2015 Сообщений: 6,690 |
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02.11.2020, 15:06 |
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Разбирайте обратно. Налицо ошибка сборки.
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0 / 0 / 0 Регистрация: 02.11.2020 Сообщений: 3 |
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02.11.2020, 15:09 [ТС] |
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разобрали. насколько принципиальна позиция линейки сканера?
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2617 / 972 / 182 Регистрация: 03.03.2015 Сообщений: 6,690 |
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02.11.2020, 15:59 |
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Нинасколько.
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0 / 0 / 0 Регистрация: 26.07.2021 Сообщений: 15 |
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12.12.2021, 21:00 |
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Та же проблема Epson WF-C5790 только принтер не разбирался. Куда копать, шлейфа глянуть чтоли?
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2617 / 972 / 182 Регистрация: 03.03.2015 Сообщений: 6,690 |
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12.12.2021, 21:41 |
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Что ли сканлинейку.
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85.73K views
I bought an Epson 4750 printer a few months ago and have had nothing but problems with it. Ever since day one it has been incredibly slow. It’s now gives me a scanner error 100016 and displays a message asking me to contact support. I also have an Epson ET 2550 and was comparing speeds. The 2550 spit out 49 pages in the time the 4750 spit out 7.
Margaret Answered question July 28, 2022
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Why Does Epson Printer Say 100016 Scanner Error?
The epson scanner error 100016 is related to printer drivers. A corrupted Epson printer driver or a not correctly installed printer driver could be the root cause of your printer printing at a slow speed and eventually resulting in Scanner error 100016. Generally, this error can be resolved by reinstalling the Epson printer/scanner driver and there is no urgency to contact the technical support. However, most users face the same error after the reinstallation of the drivers but the scanner error 100016 will only be removed if it the drivers are completely uninstalled from the computer root and not with a simple uninstallation. The printer drivers need to be manually removed.
How to Fix Epson Scanner Error 100016
The steps I will be providing you is how to remove the drivers from the root of the computer and get rid of the Epson error 100016.
- To completely uninstall the Epson 4750 printer drivers you will need to sign in to the Administrative Account of the computer.
- On the computer main screen, press and hold the Windows Logo key and R key together (windows logo +R).
- A small Run Box will appear on the bottom left of the screen, type in printmanagement.msc in the search bar and hit Enter
- The print management window will show up. On the left side of the window, click on Printer Servers to expand the drop-down list and expand everything under the list.
- Search for Drivers and click on it. Now on the right side of the window, you will see a list of all the currently installed and previously printer drivers.
- Select your Epson printer 4750 printer driver, right-click on the printer and select Remove Driver Package.
- After the system has collected all the driver package information, the Delete button will be highlighted.
- Click on the Delete button and all the data information about your Epson printer 4750 will be completely removed from your system.
- After you have deleted the printer driver, restart the system and proceed to the Epson support page to download and install the latest drivers for your printer.
Always make sure that you perform a system restart after an installation/ uninstall of any drivers or software so that they are installed correctly and causes no problem in the future.
For immediate assistance, call Experts at USA/Canada +1-866-496-0452 & UK +44 2896 002856
Gerard S Posted new comment April 10, 2021
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I have an Epson WF-7710 and it presents the same error, I just bought it I can’t access from my computer because there is no cable of connection it just keeps telling me this message, how can I fix it if the printer has never been connected to a computer and there is no connection cable and the message doesn’t let me do anything?
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I have an Epson WF-7710 as well and it started this error and the 000031 error code intermittently today. I can’t figure out what caused either error to appear and it’s driving me insane! Tried every fix I read, nothing worked!
venmartin Changed status to publish November 12, 2019
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They asked if I recently replaced the ink, which I had, then said someone needed to call. I fell for that one before…We can for it…for a fee. I am never buying epson again. I have another Epson printer at home and it won’t even let me download the program, oh! but they can fix it for $99.00.
venmartin Changed status to publish November 12, 2019
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This started happening to me this weekend (11-3-2019) with my 2 year old Epson WF-4740. Never an issue in past, all firmware up to date, etc., and actually I rarely use the scan feature. 90% of time I am just printing. Tried all kinds of power offs than on, disconnect from wall, tried restarting with no cables attached but power, etc. “Scanner error” was immediately re appearing with instructions to restart and contact epson support and the code 100016 at bottom.
I have no idea if this solved the problem, but then I pulled out both paper cartridges and tried restarting and thus far (going on 15 min….) after restart, the scanner error did not re appear. I put paper cartridges back in after the successful restart with no scanner error.
Will check in later today to let you know if this continued to work.
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I am having same error now (11-4-2019) on Epson WF-4740 printer. Has happened past 2 days. Current on firmware, etc. Tried every possible type of hard restart, holding the button for a minute etc., still getting error immediately upon restart. Tried retarting with all cables other than power disconnected, still getting error.
This has worked for now 20 min (which I have no idea if it will last). Power down per the suggestion and remove both paper cartridges completely. Restart with paper cartridges out and don’t install until fully restarted up. It worked and i have no idea why. Can check in later to see if still no error.
I had literally heard the printer make an odd noise, then this error appear, the first time yesterday. I was not even using the printer at all at the time, and I rarely use the scanner feature. Mostly use for printing.
venmartin Changed status to publish November 12, 2019
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I have an Epson WF-4740 and it is giving me the same error, and will not let me replace an ink cartridge because it’s stuck on the error message. I’ve tried restarting the computer and printer multiple times and tried restarting the printer with the paper cartidges out but continue to get the 10016 error.
venmartin Changed status to publish November 19, 2019
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Hi there, I understand what you are going through. A few months back I faced the same issue where my Epson 4750 printer error 100016 troubled me a lot. Ever since I fixed this issue I am glad about the performance speed and print quality both. Whereas, when this error existed my Epson printer was working at a turtle pace. I am glad that I found a fool-proof solution to this issue.
venmartin Changed status to publish November 22, 2019
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Epson 4740 developed the same error code 100016.I tried all the suggestions above so far, but the issue not resolved. Purchased August 2017.
Checked my extended warranty status, expired August 2019. Every printer seems to break down after the warranty expires
venmartin Changed status to publish January 31, 2020
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Had this issue on a WF-4740. Error # 100016. powered device off, pulled paper tray, powered on, installed paper trays, resolved.
venmartin Changed status to publish January 31, 2020
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My 4740 is only 2yrs old… light home use only… rarely used the scanner. I tried every fix above… pulling paper trays worked for only one week… and of course the printer is designed so neither the printer nor the copier can be used with the scanner error code showing. So now it’s an expensive paperweight… unbelievable! It is beyond ridiculous to have an unfixable error like this for such a lightly used/well maintained printer. Epson “offered” to let me buy another printer for the price I originally paid… otherwise, they were zero help. I will never buy an Epson printer again.
venmartin Changed status to publish February 19, 2020
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Took the new inks out reinserted, error code gone – I’d rand Epson previously ( what a waste of time) A loon in somewhere like the Philippines asked if I’d taken it out of the box. Thanks to all those who advised the 10 sec ink cartridge trick…best wishes Dave
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When you lift the cover of this printer, your's hinges detach. Do you need to put them back so you can fix the situation?
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I have had this error for a couple of months with no resolve. I have tried all of the suggestions above and still have had no luck. Now when I restart the printer, it comes on to the Epson logo and does not continue to boot up. I have tried calling Epson support and e-mailed them as well. They advised that it is a hardware problem. The cost to repair is greater than the cost of a new printer. The new printer I buy will not be an Epson!
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Have been struggling with this same error on a 2&1/2 year old, lightly used WF-4740 for three days now. The printer would print even with the error code, but I could not do anything that required a menu, so no copying, scanning, changing ink cartridges, etc. A tech get on remotely and removed and reinstalled the drivers and the firmware this morning, all to no avail. Endless repetition of the same scanner error code! (Luckily my agreement with them was that if they couldn’t fix the problem, there was no charge for trying! Honest people!) So, I just ran the fix suggested here of powering down, removing both paper trays and powering back up with the trays out. Voila! Problem solved, at least for the moment. We’ll see if it sticks. As luck would have it, I had just restocked the ink supply a week ago at some expense, and the thought of chucking all that new ink with the printer would have made it even a bitterer pill to swallow. Well, all is working now, and I’m keeping fingers crossed that it holds!
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same issue here….how are you able to remove ink cartridges to see if that helps? due to the error message i can’t use touch screen on printer. re-installed drivers, updated software, updated firmware…..so frustrating.
venmartin Changed status to publish September 7, 2020
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I am so glad this internet thing works and your article really helped me. Might take you up on that home advice you gave. Perhaps a guest appearance would be good.
ms dave Answered question October 31, 2020
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It’s now gives me a scanner error 100016 and displays a message asking me to contact support
Jeong Answered question March 8, 2021
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Epson printers are known for their reliability and high-quality output, but like any other piece of technology, they can encounter errors from time to time. One of the most frustrating issues that can arise is the 100016 scanner error, which can prevent you from scanning documents or photos.
If you’re experiencing this error on your Epson printer, don’t panic. There are several potential causes and solutions for the 100016 scanner error, and in this article, we’ll go over them step-by-step. If you prefer a visual guide, be sure to check out the accompanying video that covers the same information.
Before we dive into the troubleshooting steps, let’s take a moment to discuss what the 100016 scanner error actually means. This error code indicates that there is an issue with the scanner module of your Epson printer. It could be caused by anything from a hardware malfunction to a software issue.
The good news is that the majority of causes for the 100016 scanner error can be resolved without the need for professional assistance. Here’s what you can do:
Restart your printer
1. The simplest solution is often the best place to start. Turn off your printer, unplug it from the power source, wait a minute or two, and then plug it back in and turn it on. This will allow your printer to reset itself, which can sometimes fix the 100016 scanner error.
Update your printer’s firmware and drivers
2. Outdated or corrupt firmware and drivers can cause a range of issues on your printer, including the 100016 scanner error. To update your printer’s firmware and drivers, visit the Epson website and navigate to the support page for your specific model. Download and install any available updates, then restart your printer and see if the error has been resolved.
Check the scanner module
3. In some cases, the scanner module may have become disconnected or damaged, which can lead to the 100016 scanner error. To check the scanner module, turn off your printer and unplug it from the power source. Carefully remove the scanner module from your printer and check for any signs of damage or loose connections. If you find any issues, try reconnecting any loose cables or replacing any damaged parts.
Run a scanner diagnostic
4. If none of the above steps have resolved the issue, try running a scanner diagnostic. To do this, navigate to the settings menu on your printer and select the option for scanner diagnostics. Follow the on-screen instructions to complete the diagnostic, which will check for any underlying issues with your printer’s scanner.
Contact Epson support
5. If you’ve tried all of the above steps and the 100016 scanner error persists, it may be time to contact Epson support for further assistance. You can find their contact information on their website or in your printer’s user manual.
The 100016 scanner error on your Epson printer can be frustrating, but it’s not the end of the world. By following the above steps, you can troubleshoot and resolve the issue in most cases. If you’re still experiencing the error, don’t hesitate to reach out to Epson for further assistance.
Apr 26th 2023 Jee Comendador
How To Fix Epson Printer Error 100016- Steps
Epson printers are known for their reliability and performance, but like any other electronic device, they can encounter errors from time to time. One such error is Epson Printer Error 100016, which can disrupt your printing and scanning tasks. If you are facing this error and seeking a solution, you’ve come to the right place. In this article, we will guide you through the troubleshooting steps to fix Epson Printer Error 100016.
Understanding Epson Printer Error 100016
Epson Printer Error 100016 is typically associated with scanner-related issues. It occurs when there is a problem with the scanner functionality, preventing the printer from completing scan jobs or displaying error messages. This error can occur due to various reasons, such as outdated drivers, software conflicts, or issues with the scanner hardware. This error can prevent the printer from completing scanning tasks or result in error messages being displayed on the printer’s control panel. To effectively address this error, it is important to understand its underlying causes. Printer drivers serve as the communication bridge between the printer and the computer. If the printer drivers are outdated or incompatible with the operating system, it can lead to errors, including Error 100016. Updating the printer drivers to the latest version can often resolve this issue. Whether it involves updating printer drivers, addressing software conflicts, or checking hardware connections, diagnosing the root cause of the error is crucial in finding an effective solution.
Restart the Printer
A simple yet effective solution for many printer errors, including Error 100016, is to restart the printer. Turn off the printer, unplug it from the power source, and wait for a few minutes. Then, plug it back in and turn it on again. This can help clear any temporary glitches and reset the printer’s internal settings.
Here’s how to restart your Epson printer:
- Turn off the printer: Locate the power button on your Epson printer and press it to turn off the printer. If the printer doesn’t have a power button, unplug it from the power source.
- Wait for a few minutes: Give the printer a few minutes to completely power down. This allows any residual power to dissipate and ensures a fresh start when you turn it back on.
- Turn on the printer: After waiting for a few minutes, press the power button to turn on the printer. If you had unplugged the printer, plug it back into the power source and then turn it on.
- Test the printer: Once the printer has restarted, try performing a test print or scan to see if the error message has been resolved. Check if the scanner functions properly without displaying Error 100016.
Update Printer Drivers
Outdated or incompatible printer drivers can often lead to errors. Updating the printer drivers can help resolve various printer-related issues, including Error 100016. Visit the Epson website or ExcelTechGuru.com for the latest printer drivers for your specific printer model. Download and install the updated drivers following the provided instructions.
Check for Software Conflicts
Sometimes, software conflicts can cause scanner errors on Epson printers. Software conflicts can contribute to Epson Printer Error 100016 and hinder the scanner functionality of your Epson printer. Identifying and resolving software conflicts can help resolve the error and restore normal printer operations. ExcelTechGuru.com provides valuable guidance and information on how to check for software conflicts effectively.Ensure that there are no conflicting programs or applications running in the background. Close unnecessary programs and temporarily disable any security software or firewalls that might interfere with the scanner functionality.
When checking for software conflicts, start by closing any unnecessary programs running on your computer. These programs might interfere with the scanner functionality of your Epson printer. By closing them, you reduce the chances of conflicts and allow the printer to function smoothly. It is advisable to check for any updates or patches available for these conflicting programs. Updating or reinstalling the conflicting software can help resolve software conflicts and eliminate Epson Printer Error 100016.
By following the instructions and recommendations provided by ExcelTechGuru.com, you can effectively identify and address software conflicts that may be causing the error. Resolving software conflicts can improve the scanner functionality of your Epson printer and ensure smooth printing and scanning operations.
Perform a System File Check
System file corruption can also contribute to scanner errors. Perform a system file check to scan and repair any corrupted system files. Open the Command Prompt as an administrator and run the “sfc /scannow” command. Allow the process to complete, and if any corrupted files are found, they will be automatically repaired.
Reinstall the Scanner Driver
If the scanner driver is corrupted or improperly installed, it can lead to Error 100016. Uninstall the scanner driver from your computer and reinstall it using the latest version available from the Epson website or the installation CD that came with your printer. Follow the instructions provided during the installation process.
Check Scanner Connections
Ensure that all the scanner connections are secure and properly connected. Disconnect and reconnect the scanner cables, including the USB or Ethernet cable, to ensure a proper connection. Make sure there are no loose or damaged connections that could be causing the error. Examine the connections for any visible damage or debris that might affect the communication between the scanner and the computer. By ensuring proper and secure connections, you can eliminate connection-related issues and potentially resolve Epson Printer Error 100016.
Run the Epson Scan Utility
Epson provides a dedicated scanning utility called Epson Scan Utility. Running this utility can help diagnose and resolve scanner-related errors. Locate the Epson Scan Utility on your computer and run it. Follow the on-screen instructions to scan for errors and troubleshoot any issues that are detected.
Perform a Scanner Test
Epson printers often have a built-in scanner test feature. Access the printer’s control panel or settings menu to find the scanner test option. Run the scanner test to check the functionality of the scanner. Locate the Epson Scan Utility on your computer, launch the application, and follow the on-screen instructions. The utility will scan for errors and guide you through the troubleshooting process. By utilizing the Epson Scan Utility, you can identify and resolve any underlying issues that may be causing Error 100016, ensuring the smooth functioning of the scanner and eliminating the error. If any errors or issues are detected during the test, consult the printer’s user manual or Epson’s support resources for further guidance.
Conclusion
Epson Printer Error 100016 can be frustrating, especially when you need to perform scanning tasks. However, by following the troubleshooting steps outlined in this article, you can resolve the error and get your Epson printer scanner back in working order. Remember to restart the printer, update printer drivers, check for software conflicts, and perform necessary tests and scans. For more detailed instructions and information on Epson printer errors and solutions, visit ExcelTechGuru.com. ExcelTechGuru.com offers a wealth of resources and support to help you troubleshoot and fix various printer-related issues, including Epson Printer Error 100016.