Проблема
- Устранение ошибок
- Сообщение об ошибке активации
- Во время активации вы получаете сообщение об ошибке, начинающееся с ACT
- Во время активации вы получаете сообщение об ошибке, начинающееся с ECP
- Нажмите здесь для решения проблем с активацией бизнес продуктов ESET
Решение
Бизнес пользователи | 
Пользователи Android
Устранение ошибок активации
При неудачной активации продуктов ESET отображаются коды ошибок (например ACT.0, ACT.5, ACT.7 или ACT.21, полный список ошибок ACT). Для решения этих проблем проделайте следующие шаги:
- Удалите ранее установленное антивирусное программное обеспечение, выбрав один из вариантов.
- Убедитесь, что вы подключены к интернету, перейдя на сайт ESET. Перед загрузкой обновлений вам необходимо быть подключенным к интернету.
- Нажмите Пуск
в введите cmd. - Нажмите правой кнопкой мыши значок командной строки и выберите Запустить от имени администратора.
- Введите команду netsh winsock reset и нажмите Enter. Перезагрузите компьютер и попытайтесь активировать антивирус.
в введите cmd.
- Ошибки могут возникать когда время на вашем компьютере установлено некорректно. Установите системное время правильно, чтобы устранить ошибку.
- Перейдите в папку C:\Windows\System32\drivers\etc и проверьте содержит ли файл hosts какие-либо записи DNS относящиеся к домену edf.eset.com.
Если записи обнаружены, удалите их из файла hosts с помощью текстового редактора, например, Блокнот или Notepad++. Необходимо это делать с учетной записи администратора Windows.
Дополнительные сведения по вопросам активации см. в полной обзорной диаграмме Активации.
Если вы все еще не можете решить свою проблему после выполнения этих шагов, напишите в Службу технической поддержки ESET.
Коды ошибок активации и сообщения
Если вы получили эту ошибку на устройстве Android, ознакомьтесь с инструкциями
| Код ошибки | Описание устранения неисправности |
|---|---|
| ACT.0 | Если вы получите ошибку активации с вашим домашним продуктом ESET Windows, отправьте электронное письмо в службу технической поддержки ESET. |
| ACT.1 | Активация прошла успешно, но что-то пошло не так. Проверьте, установлена ли у вас последняя версия продукта ESET. |
| ACT.17 |
Активация не удалaсь — Лицензия аннулирована
|
| ACT.18 |
Имеется проблема с родительской (предыдущей) лицензией, которая, возможно, уже не подлежит продлению. |
| ACT.20 |
Эта лицензия не действительна в выбранной стране. Ваша лицензия должна быть активирована в стране, где она была приобретена. В качестве альтернативы, свяжитесь с вашим местным партнером ESET, чтобы обновить вашу лицензию и помочь вам активировать продукт ESET. |
| ACT.21 |
Эта ошибка обычно возникает после обновления продукта ESET. Чтобы устранить ее, перезагрузите компьютер, а затем попытайтесь активировать его снова. Мы рекомендуем использовать ваш Лицензионный ключ для активации. Активируйте домашний продукт ESET Windows с помощью имени пользователя, пароля или лицензионного ключа. |
| ACT.24 |
Проблема с подключением к IP-серверам ESET. Убедитесь, что у вас есть доступ к IP-серверам ESET. |
| ACT.25 | Ошибка ACT.25, говорит о том что вы ранее использовали пробную лицензию с продуктом ESET. Чтобы решить эту проблему, отправьте электронное письмо в Службу технической поддержки ESET. |
| ACT.32 ACT.34 |
Ошибка активации — во время активации произошла ошибка Ваш лицензионный ключ недействителен в стране, которую вы выбрали во время установки. Пожалуйста, выберите соответствующую страну или свяжитесь с вашим дистрибьютором лицензии. |
| ACT.39 |
Превышено допустимое количество устройств использующих лицензию. Возможные решения:
Чтобы распознать пиратскую лицензию ESET и сообщить о ней, прочтите статью в Базе знаний для дальнейших инструкций. Когда проблема превышения использования лицензии будет устранена, попробуйте выполнить активацию снова. |
| ACT.4 | Эта ошибка может быть вызвана неудачным обновлением или поврежденной установкой. Убедитесь, что в вашей системе не установлено другое антивирусное/защитное программное обеспечение, конфликтующее с продуктом ESET.
|
| ACT.46 |
Ваша лицензия истекла и может быть продлена. Если вы видите эту ошибку, с новым продуктом ESET и ещё не активировали его, отправьте письмо в Службу технической поддержки. |
| ACT.5 |
Не удалось выполнить активацию/недействительный лицензионный ключ Введите или скопируйте/вставьте Лицензионный ключ в ваш продукт ESET в том виде, в котором он написан. Если Вы получили сообщение об ошибке Активация завершилась с ошибкой, то используемый Вами Ключ активации уже активирован или Вы ввели неверный Лицензионный ключ. Когда ключ был активирован, на электронный адрес было отправлено письмо, содержащее Имя пользователя, Пароль и Лицензионный ключ, для продукта ESET. В зависимости от версии вашего продукта, для его активации вам потребуется ввести один или несколько таких учетных данных в продукт ESET.
|
| ACT.6 | Срок действия вашей лицензии истек и не подлежит продлению, продукт должен быть активирован с помощью другой лицензии. Эта ошибка обычно возникает, когда вы пытаетесь активировать продукт, используя просроченную пробную лицензию. |
| ACT.7 |
Ошибка активации Убедитесь, что вы загрузили правильный продукт ESET для приобретенной вами лицензии. Чтобы загрузить другой продукт, перейдите на страницу загрузки. |
| ACT.8 |
Недействительное имя пользователя/пароль для доступа к менеджеру лицензий ESET License Manager. Если вы являетесь владельцем лицензии и не можете войти в систему, напишите в Службу технической поддержки |
| ECP.4097 |
Неопределённая ошибка Эта ошибка может возникать, когда системное время на компьютере установлено неверно или отсутствует имя хоста вашего компьютера. Если вы все еще не можете решить свою проблему, напишите в Службу технической поддержки ESET. |
| ECP.4098 |
Проблема с подключением к серверам ESET. Проверьте ваше интернет подключение перейдя по ссылке: www.eset.com. Если вы все еще не можете решить свою проблему, напишите в Службу технической поддержки ESET. |
| ECP.4099 |
Нет связи с сервером активации Это известная проблема с операционными системами Windows, которая при определенных обстоятельствах не позволяет активировать ваш продукт ESET. Пользователи антивируса ESET Smart Security Premium / ESET Internet Security / ESET NOD32 (и все пользователи Windows XP)
Если вы все еще не можете активировать продукт ESET, отправьте электронное письмо в Службу технической поддержки и получите специальные инструменты и инструкции по решению проблемы и активации вашего продукта ESET. Мы рекомендуем включить сбор журнала ESET Collector при подаче запроса в Службу поддержки. |
| ECP.4100 |
Внутренняя ошибка Если вы все еще не можете решить свою проблему, пожалуйста, напишите в Службу технической поддержки ESET. |
| ECP.4116 |
Эта лицензия недействительна в выбранной стране. Ваша лицензия должна быть активирована в стране, где она была приобретена В качестве альтернативы, свяжитесь с вашим местным партнером ESET, чтобы обновить вашу лицензию и помочь вам активировать ваш продукт ESET:
|
| 0x00040027 (macOS) |
Превышено допустимое количество устройств использующих лицензию. Возможные решения:
Чтобы распознать пиратскую лицензию ESET и сообщить о ней, ознакомьтесь со статьей в Базе знаний. Если лицензия больше не используется, попробуйте активировать ее снова. |
Проблемы с сервером активации или подключением к Интернету
| Код ошибки | Описание устранения неисправности |
|---|---|
| ECP.20002 |
Нет связи с сервером активации Причины ошибки:
Проверьте подключение к интернету Проверьте ваше интернет подключение перейдя по ссылке: www.eset.com. Удалите Lavasoft Web Companion ПРИМЕЧАНИЕ: В окне Добавить/Удалить программы Lavasoft может отображаться только как Web Companion. После удаление Lavasoft, выполните следующие действия:
При корректном удалении вы сможете активировать ваш продукт ESET. В противном случае имеется проблема с сетью/DNS/интернетом или остатками других антивирусных продуктов, которые блокируют активацию. Если Вы не можете решить проблему, отправьте электронное письмо в Службу технической поддержки ESET. |
| ECP.20006 |
Подключение к серверам активации заблокировано/прервано. Проверьте настройки брандмауэра. Напишите в Службу технической поддержки ESET для решения проблемы. |
| ECP.20016 | Неверные имя пользователя и пароль для подключения к прокси-серверу. |
| ECP.20031 | Не пройдена проверка сертификата.
Не удается проверить сертификат при установке ESET. |
| ECP.20032 | Сервера ESET временно недоступны. Пожалуйста, попробуйте активировать продукт позже. Если вы все еще не можете решить свою проблему, пожалуйста, напишите в Службу технической поддержки ESET. |
Устаревшие продукты ESET
| Код ошибки | Описание устранения неисправности |
|---|---|
| Error 0008 |
Не удается активировать продукт Возможно, вам понадобится повторно ввести имя пользователя и пароль ESET или очистить кэш обновлений. Посмотрите следующую инструкцию:
|
| Error 0015 |
Ошибка активации Если при попытке активировать продукт ESET, вы получите сообщения «Activation failure» (Не удалось активировать) и «The activation key you entered has already expired» (Введенный вами ключ активации уже истек), отправьте письмо в Службу технической поддержки. Пожалуйста, при наличии ключа активации и чека покупки, укажите его в Вашем электронном письме. |
| Error 0097 |
Ключ активации для другого продукта Убедитесь, что вы загрузили правильный продукт ESET соответствует вашей лицензии. Чтобы загрузить другой продукт, нажмите здесь, чтобы перейти на страницу загрузки. |
Last Updated: 3 окт. 2022 г.
Дополнительные ресурсы
Дополнительная помощь
Do you use ESET NOD32 Antivirus to protect your computer, but are you getting the error message ‘ECP.4097’?
Eset is a security software provider that is known for being one of the most popular antivirus providers in the world. The company was founded in 1992 and it is based in Russia. Eset has different products available on different platforms such as desktop, mobile and even cloud-based solutions.
Eset’s antivirus software provides a variety of features such as anti phishing, protection against spyware, adware and Trojans. It also provides an antivirus service to detect and remove malware threats. In addition to these features, Eset’s antivirus software can also protect your computer from ransomware threats and online threats.
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On this page, you will find more information about the most common causes and most relevant solutions for the ESET NOD32 Antivirus error ‘ECP.4097’. Do you need help straight away? Visit our support page.
Error information
How to solve ESET NOD32 Antivirus error ECP.4097
We’ve created a list of solutions which you can follow if you want to solve this ESET NOD32 Antivirus problem yourself. Do you need more help? Visit our support page if you need professional support with ESET NOD32 Antivirus right away.
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Verified solution
You might encounter error code 4097 when you try to access your Eset antivirus software. This error can occur if there is an issue with your computer or it can occur if there is an issue with your internet connection. This error can also occur if there is an issue with your security software and other applications on your computer. You’d need to try some different solutions for this.
You’ll usually come across this error code if you try to activate Eset and, for some reason, it fails to activate. You might also encounter this error code while trying to install Eset on a computer that is running Windows XP or Windows Vista.
Firstly, check if the date and time for your system has been updated to the correct date and time. To do this, click on the Start button, then Control Panel > Date and Time. If you have an older version of Windows installed on your computer, it is possible that the date and time is not set correctly.
This error may also occur due to a corrupted host file. You can fix this problem by repairing the host file. To do this, follow these steps. First, open Windows Explorer (Windows –> System32 –> drivers). Click on the Advanced button. Open the relevant host files and see if any are corrupted or «poisoned» (you’ll see an exclamation mark in the file name). If there are any, try to repair them by using the Notepad application.
It is also possible that the software installation files are corrupted. To fix this problem, download and install the latest version of Eset antivirus software from here. After installing it, try activating it again.
If you have a valid Eset license, you should contact Eset support to fix this issue. The Eset support team will be able to help to the best of their abilities.
Have you found a solution yourself, but it is not in the list? Share your solution in the comments below.
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Troubleshooting Activation errors
- check the Internet connection, whether you can access website https://edf.eset.com/edf (if not, check firewall, proxy configuration)
- make sure there is no SSL scanning on the proxy/firewall that changes the certificate (bypass our addresses in proxy/firewall: https://support.eset.com/kb332/)
- check if your activation error is listed in the Common Activation error codes list
- run Activation troubleshooter with parameter /fix and check created log file
- logs
Common Activation error codes
| Error code | Issue Description and Troubleshooting |
|---|---|
| ACT.0 | If you receive one of these activation errors with your ESET business product, create a support ticket |
| ACT.1 |
Activation was successful but something went wrong. Determine whether you have the latest version of your ESET product. |
| ACT.17 |
Activation Failed — Canceled license
|
| ACT.18 |
It is required to verify the activation with the parent (previous) license which is already not renewable or expired. |
| ACT.20 |
This license is not valid in the selected country. Your license needs to be activated in the country where it was purchased. Alternatively, contact your local ESET partner to update your license and help you activate your ESET product. |
| ACT.21 | This error typically occurs after upgrading your ESET product. To resolve this, restart your computer and then attempt to activate it again. We recommend using your License Key to activate when possible. Activate ESET business products using ESET Security Management Center (7.x) |
| ACT.23 |
Activation failed, no usable unit distributions found. Your ESET business account does not contain any unit distributions suitable for activating this product. |
| ACT.24 |
Your ESET product is having trouble connecting the ESET GEO IP server. Verify that your network has rules allowing access to the ESET GEO IP servers. |
| ACT.25 | You may receive the ACT.25 error if you used your license previously with an ESET Beta product. To resolve this issue, create a support ticket |
| ACT.32 ACT.34 |
Activation failed — An error occurred during activation Your license key is not valid in the country you selected during installation. Select the proper country or contact your license distributor. |
| ACT.39 |
Your license is overused. Possible solutions are:
To identify and report a pirated ESET license, visit our Knowledgebase article for instructions. When the license is no longer overused, attempt to activate again. |
| ACT.4 | This error may be caused by a failed upgrade or corrupted installation. Verify there is no other antivirus/security software installed on your system in conflict with your ESET product.
|
| ACT.46 |
Your license is expired and can be renewed. If you are receiving this error when your ESET product is new and you have not already activated it, create a support ticket |
| ACT.5 |
Activation failed/Invalid License Key Type or copy/paste the License Key into your ESET product as it is written. If you receive the error message «Activation failed», then the Activation key you are using has already been activated or you entered an incorrect License Key. When the key was activated, an email was sent out to the registered email containing an ESET-issued Username, Password, and License Key. Depending on the version of your product, you will need to enter one or more of these credentials into your ESET product to activate it.
|
| ACT.6 | Your license is expired and non-renewable, the product has to be activated using a different license. This error typically occurs when you try to activate a product using an expired trial license. |
| ACT.7 |
Activation failed Verify you downloaded the correct ESET product for the license you purchased. To download a different product, visit the download page. |
| ACT.8 |
Entered invalid username/password for access to ESET License Manager. If you are a license owner and cannot log in, create a support ticket |
| ECP.4097 |
Undefined error This error can occur when the system time on your machine is set incorrectly. Set your system clock properly to resolve this error. If you are still unable to resolve your issue, create a support ticket |
| ECP.4098 |
Your ESET product is having trouble connecting with ESET servers. Verify your computer has an active internet connection by going to www.eset.com. If you are still unable to resolve your issue, create a support ticket |
| ECP.4099 |
We could not reach the activation server This is a known issue with Windows operating systems that prevents activating your ESET product in some circumstances. ESET Endpoint Antivirus/Security users (and all Windows XP users)
If you still cannot activate your ESET product, create a support ticket and receive specific tools and instructions on how to resolve the issue and activate your ESET product. |
| ECP.4100 |
Internal error If you are still unable to resolve your issue, create a support ticket |
| ECP.4115 |
Invalid credentials You are trying to activate an ESET security product with ESET Business Account or ESET License Administrator Security Admin login credentials, however, the username or password is wrong. |
| ECP.4116 |
This license is not valid in the selected country. Your license needs to be activated in the country where it was purchased Alternatively, contact your local ESET partner to update your license and help to activate your ESET product:
|
Activation server or internet connection issues
| Error code | Issue Description and Troubleshooting |
|---|---|
| ECP.20002 |
We could not reach the activation server This error is commonly caused by the following reasons:
Check if you have an active internet connection Your ESET product is having trouble connecting with ESET servers. Verify that your computer has an active internet connection by going to https://www.eset.com. Remove Lavasoft Web Companion NOTE: In the Add/Remove programs window, Lavasoft may be displayed as «Web Companion» only. With Lavasoft removed, follow the steps below:
In normal circumstances, you should be able to activate your ESET product. If not, that means your computer has a network/DNS/Internet issue or 3rd party security software leftovers in your computer block attempts to perform the activation. If you are still unable to resolve your issue, create a support ticket |
| ECP.20006 |
Connection to the activation servers has been blocked/interrupted. Check for a firewall presence on your network. |
| ECP.20016 | Proxy server settings have an invalid username and password to connect to the proxy. |
| ECP.20031 | Certificate validation fails.
Refer to Certificate validation fails when installing my ESET product. |
| ECP.20032 | The ESET servers are busy. Wait the specified amount of time in the error message and then try to activate again. If you are still unable to resolve your issue, create a support ticket |
Creating a support ticket
Before creating a support ticket it is important to collect the relevant logs, please follow the steps detailed below.
Required logs
- ECP logs (enable Licensing advanced logging)
- Wireshark log
- output from ActivationTroubleshooter.exe /fix
- license details
- output from ESET Log Collector
Submitting a ticket
Once you have collected all the relevant information and logs, please submit a ticket by using the new ticket form
-
-
BEST Antivirus Staff 2 -
ESET / ESET Home / Troubleshooting ESET Home
Solution
Business users | 
Android users
Troubleshooting activation errors
ESET products will display a number of ACT error codes (for example ACT.0, ACT.5, ACT.7, or ACT.21, view full list of ACT errors) if activation fails. To resolve these issues follow the steps below:
- Remove any previously installed antivirus software using the vendor’s approved method. Get
- Verify that your internet connection is active by visiting the ESET home page. You must have an active internet connection before you can download updates.
- Click Start and type
Command Prompt. - Right-click the Command Prompt icon and select Run as administrator.
- Type the command netsh winsock reset and press the Enter key on your keyboard. Restart your computer and attempt to activate it.
and type 
- Errors can occur when the system time on your machine is set incorrectly. Set your system clock properly to resolve the error.
- Navigate to
C:\Windows\System32\drivers\etcand verify if the hosts file contains any DNS poisoned entries related to the edf.eset.com domain.If any DNS poisoned entries are found, remove these entries from the hosts file using a text editor like Notepad or Notepad++. This action requires Windows administration privileges.
See the complete Activation overview diagram for more information and context about activation issues.
If you are still unable to resolve your issue after performing these steps (or checking Activation error codes and messages), email ESET Technical Support.
Activation error codes and messages
If you received this error on an android device, view our Android-specific instructions
| Error code | Issue Description and Troubleshooting |
|---|---|
| ACT.0 | If you receive one of these activation errors with your ESET Windows home product, email ESET Technical Support. |
| ACT.1 | Activation was successful but something went wrong. Determine if you have the latest version of your ESET product. |
| ACT.17 | Activation Failed – Canceled license
|
| ACT.18 |
It is required to verify the activation with the parent (previous) license which is already not renewable or expired. |
| ACT.20 |
This license is not valid in the selected country. Your license needs to be activated in the country where it was purchased. Alternatively, contact your local ESET partner to update your license and help you activate your ESET product. |
| ACT.21 | This error typically occurs after upgrading your ESET product. To resolve this, restart your computer and then attempt to activate it again. We recommend using your License Key to activate when possible. Activate my ESET Windows home product using my Username, Password, or License Key |
| ACT.24 | Your ESET product is having trouble connecting to the ESET IP server.
Verify that your network has rules allowing access to the ESET IP servers. |
| ACT.25 | You may receive the ACT.25 error if you used your license previously with an ESET Beta product. To resolve this issue, email ESET Technical Support. |
| ACT.32 ACT.34 |
Activation failed – An error occurred during activation
Your license key is not valid in the country you selected during installation. Please select the proper country or contact your license distributor. |
| ACT.39 | Your license is overused. Possible solutions are:
To identify and report a pirated ESET license, visit our Knowledgebase article for instructions. When the license is no longer overused, attempt to activate again. |
| ACT.4 | This error may be caused by a failed upgrade or corrupted installation. Verify there is no other antivirus/security software installed on your system in conflict with your ESET product.
|
| ACT.46 |
Your license is expired and can be renewed. If you are receiving this error when your ESET product is new and you have not already activated it, email ESET Technical Support. |
| ACT.5 | Activation failed/Invalid License Key
Type or copy/paste the License Key into your ESET product as it is written. If you receive the error message “Activation failed”, then the Activation key you are using has already been activated or you entered an incorrect License Key. When the key was activated, an email was sent out to the wp-signup.phped email containing an ESET-issued Username, Password, and License Key. Depending on the version of your product, you will need to enter one or more of these credentials into your ESET product to activate it.
|
| ACT.6 | Your license is expired and non-renewable, the product has to be activated using a different license. This error typically occurs when you try to activate a product using an expired trial license. |
| ACT.7 | Activation failed
Verify you downloaded the correct ESET product for the license you purchased. To download a different product, visit the download page. |
| ACT.8 |
Entered invalid username/password for access to ESET My licenses.
If you are a license owner and cannot log in, email ESET Technical Support. |
| ECP.4097 | Undefined Error
This error can occur when the system time on your machine is set incorrectly or your computer hostname is missing. Set your system clock properly to resolve the error. If you are still unable to resolve your issue, email ESET Technical Support. |
| ECP.4098 | Your ESET product is having trouble connecting with ESET servers.
Verify your computer has an active internet connection by going to www.eset.com. If you are still unable to resolve your issue, email ESET Technical Support. |
| ECP.4099 | We could not reach the activation server
This is a known issue with Windows operating systems that prevents activating your ESET product in some circumstances. ESET Smart Security Premium / ESET Internet Security / ESET NOD32 Antivirus users (and all Windows XP users)
If you still cannot activate your ESET product, email ESET Technical Support and receive specific tools and instructions on how to resolve the issue and activate your ESET product. We recommend including ESET Log Collector output when submitting a support request. |
| ECP.4100 | Internal error
If you are still unable to resolve your issue, please email ESET Technical Support. |
| ECP.4116 | This license is not valid in the selected country. Your license needs to be activated in the country where it was purchased
Alternatively, contact your local ESET partner to update your license and help you to activate your ESET product:
|
| 0x00040027 (macOS) | Your license is overused. Possible solutions are:
To identify and report a pirated ESET license, visit our Knowledgebase article for instructions. When the license is no longer overused, attempt to activate again. |
Activation server or internet connection issues
| Error code | Issue Description and Troubleshooting |
|---|---|
| ECP.20002 | We could not reach the activation server
This error is commonly caused by the following reasons:
Verify you have an active internet connection Your ESET product is having trouble connecting to the ESET servers. Verify that your computer has an active internet connection by going to https://www.eset.com. Remove Lavasoft Web Companion NOTE: In the Add/Remove programs window, Lavasoft may be displayed as “Web Companion” only. When Lavasoft is removed, follow the steps below:
In normal circumstances, you should be able to activate your ESET product. If not, that means your computer has a network/DNS/Internet issue or third-party security software leftovers in your computer block attempts to perform the activation. If you are still unable to resolve your issue, email ESET Technical Support. |
| ECP.20006 | Connection to activation servers has been blocked/interrupted. Check for a firewall presence on your network.
Email ESET Technical Support to resolve this issue. |
| ECP.20016 | Proxy server settings have an invalid username and password to connect to the proxy. |
| ECP.20031 | Certificate validation fails. Refer to Certificate validation fails when installing my ESET product. |
| ECP.20032 | The ESET servers are busy. Please wait the specified amount of time stated in the error message and then try to activate again. If you are still unable to resolve your issue, email ESET Technical Support. |
Older ESET products
| Error code | Issue Description and Troubleshooting |
|---|---|
| Error 0008 | Product activation fails
You may need to re-enter your ESET username and password or clear the update cache. Visit the following ESET Knowledgebase article for instructions:
|
| Error 0015 | Activation Error
If you receive the messages “Activation failed” and “The activation key you entered has already expired” when attempting to activate your ESET product purchased from Staples, email ESET Technical Support. Please include your Activation key and the proof of purchase number from your Staples receipt in your email if available. |
| Error 0097 | Activation key is used for a different product
Verify you downloaded the correct ESET product for the license you purchased. To download a different product, Click here to visit the Download Page. If you are still unable to resolve your issue, email ESET Technical Support. |
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Last Updated: Jul 23, 2021
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Whenever there is an activation error in ESET products, it shall display a gamut of error codes starting with ACT or ECP errors example ACT.0, ACT.5, etc. The easiest way to mitigate eset error is by following this procedure.
- Remove the earlier installed antivirus by following the right procedure.
- Ensure you have a stable internet connection.
- Tap Start and open the command prompt.
- Right-click on the command prompt icon and choose the Run as administrator option
- Enter netsh winsock reset and press enter key.
- Restart the system.
- Set the time right of the computer.
- Visit C:WindowsSystem32driversetc and inspect whether there are any DNS entries related to edf.eset.com. If you find any, remove them.
Common Eset Activation error codes and messages
ACT.0: If you receive this error, contact your Eset Antivirus Support team.
ACT.1: This error means that activation was successful however something went wrong. To ward off this issue check whether you have the latest version.
ACT.17: This means Activation Failed – Canceled license.
Ensure you are using the correct license key to renew your products.
ACT.18: This issue asks to confirm the activation using the previous license which somehow is expired or non-renewable.
ACT.20: It means the license cannot be activated in your country.
ACT.21: This error occurs after updating an ESET product. To mitigate this error, it is advised to restart the system and then activate the product.
ACT.24: When the ESET product is having issues while connecting to the ESET IP server, then this issue emerges.
Also read: How to activate, install or disable Webroot secureanywhere antivirus
ACT.25: If you had used your license key in a beta ESET product then this issue pops up.
ACT.32/ ACT.34: The error message reads as ‘Activation failed – An error occurred during activation’. This means that the country you selected isn’t adept enough to support your license, so select the actual country to resolve this issue.
ACT.39: When the license is overused this issue pops. Either remove the ESET license from the unused device or extend the license.
ACT.4: This error alludes to a corrupt or faulty installation.
ACT.46: This states that the license of the user is expired and can be renewed.
ACT.5: This code appears when the license key is faulty. Make sure to enter the correct license key.
ACT.6: The license is expired and cannot be renewed. The product requires a new license.
ACT.7: The license is used for the wrong product.
ACT.8: The credentials like password and email ID are inaccurate.
ECP.4097: This occurs when the system time is faulty. It may also occur when the hostname of the computer is missing.
ECP.4098: The ESET product is having difficulty connecting to the server. Ensure you have an active internet connection while activation and installation.
ECP.4116: The license is invalid in the designated country.
ECP.4100: There is an internal error.
0x00040027 (macOS): This code means that the license is overused.
These errors can be resolved by contacting the Eset phone number team. So if the issue arises due to eset error communication with the team or eset ACT or ECP Errors opening, feel free to reach us.