Doc ID | SOLN370777 | |
Version: | 3.0 | |
Status: | Published | |
Published date: | 01 Sep 2022 | |
Created Date: |
Author: |
Michel Rodrigues dos Santos |
Details
(Alarm Name) : alertPowerSupplyFailure , (Alarm String) : 04/00:56,ACT|alertPowerSupplyFailure,PSU0003,The power input for power supply 1 is lost.,J0VMKD3,,PSU.Slot.1,Power Supply 1,»1″,J0VMKD3,Main System Chassis,idrac01,MAJ
ASP 130 DELL R640 — Power supply alarm PSU0003
alertPowerSupplyFailure,PSU0003,The power input for power supply 1 is lost
Problem Clarification
ASP 130: DELL R640: Power supply alarm PSU0003
Cause
Environment:
DELL support manual: https://www.dell.com/support/manuals/es-mx/dell-opnmang-sw-v8.1/eemi_13g_v1.2-v1/psu-event-messages?guid=guid-b34cfc6b-dd4e-4ca4-910d-43fb9cd7d01c&lang=en-us
PSU0003
Message = The power input for power supply arg1 is lost.
Arguments arg1 = number
Detailed = Description The power supply is installed correctly but an input source is not connected or is not functional.
Recommended Response Action Verify the input source is attached to the power supply. Verify the input power is within
the operating requirements for the power supply.
Category= System Health (PSU = Power Supply)
Severity Severity= 1 (Critical)
Trap/EventID= 2185
LCD Message= Power input for PSU
is lost. Check PSU cables
Note: The DELL link has others alarms info ( i.e: PSU00001 or PSU0002)
Solution
BP/Customer must be checking the environment.
i.e:
1. cables
2. UPS
3. Plug
4. Voltage
5. etc.
Additional Relevant Phrases
Additional Relevant Phrases
Let’s try to fix this error by using Windows installation media, and running the CHKDSK command: Connect the drive back to your PC as the internal drive Turn ON or restart your Dell PC Press the key used to get into BIOS setup utility while the PC turns ON. This is usually the F2 key (Refer the manufacturer’s manual)
Resolution
- Shut down the applicance.
- Check that the cables are seated correctly.
- Restart the applicance.
Full
Answer
How do I find the error code on my Dell server?
For information about the event and error messages generated by the system firmware and agents that monitor system components, go to qrl.dell.com > Look Up > Error Code, type the error code, and then click Look it up.. 2. Ensure that the server is turned on by verifying that the power supply LED glows green.
How do I troubleshoot Dell PowerEdge server power outage?
Export the iDRAC logs for Dell Tech Support and to view the overall health of your system. Collect pre troubleshooting information as per «Before starting Troubleshooting» First remove both power cables and hold power button in for ten seconds to drain any residual power. (How do I Reset and Drain Power of my Dell PowerEdge Server?)
What happens if my Dell server is damaged during servicing?
Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that are shipped with your product. NOTE: When removing or replacing parts, always turn off the server, remove the power cord, and wait for ten seconds for the static flea power to drain.
What to do if Dell EPSA 2000-0620 network [D] fails?
If failure continues, contact Dell Technical Support PSA NA ePSA 2000-0620 Network — Network [d] — {Vendor supplied error} The Network (Ethernet) device may be faulty. Depending on the system, this may be on the motherboard, an adapter, or a daughter card.
What does it mean when the Dell splash screen goes off?
No Boot. Once the system has loaded the Dell splash screen and then finished the POST checks, the Dell splash screen goes off and the system hands over to the Operating System. If the operating system does not start for any reason, this is called a No Boot.
Why is my virtual disk not online?
It can happen if the virtual disks are no more online, due to a hard drive or PERC issue. No Video. Once the Power button is pressed, the system will power on and proceed to the POST checks where you may see the Diagnostic LED’s illuminate for a short period.
What to do if your monitor fails?
If the monitor fails on just the front panel connection, try to reseat the front panel cable connection if applicable. If reseating the cable does not help, replace the front control panel. Confirm that the monitor cable is connected to the correct video output on the server.
Windows Error codes
When Windows encounters certain situations, it stops and the resulting diagnostic information is displayed in white text on a blue screen. The appearance of these errors is where the term «Blue Screen Error» has come from.
Hard Drive Error codes
Hard Disk Drives (HDD) may have specific internal diagnostic capabilities that are called S.M.A.R.T.
Printer Error codes
Printer error codes can vary between printer models so it is best to see the user’s guide for the individual printer.
General Error Codes
There are many types of error codes that are caused by many situations. When the error is not a Hardware ePSA/PSA/SupportAssist Pre-Boot Error, Windows Error, Hard Drive Error, or Printer Error code, searching on Google may help identifying your issue.
Popular Posts:
Detailed
Description
One of more fans have failed or have been removed or a configuration change occurred which
requires additional fans.
Recommended
Response Action
Remove and re-install failed fans or install additional fans.
Category
System Health
SubCategory
RDU = Redundancy
Severity
Severity 1 (Critical)
Trap/EventID
FALSE
LCD Message
No LCD message display defined.
Initial Default.
FALSE
Filter
Visibility
IPMI Alert SNMP
Alert
Alert
LC Log
LCD
Power Off Power
Cycle
Reset
FALSE
FALSE
FALSE
FALSE
FALSE
FALSE
FALSE
FALSE
FALSE
RDU0011
Message
The power supplies are redundant.
Detailed
Description
None
Recommended
Response Action
No response action is required.
Category
System Health
SubCategory
RDU = Redundancy
Severity
Severity 3 (Informational)
Trap/EventID
2475
LCD Message
No LCD message display defined.
Initial Default.
LC Log
Filter
Visibility
IPMI Alert SNMP
Alert
Alert
LC Log
LCD
Power Off Power
Cycle
Reset
TRUE
FALSE
TRUE
TRUE
TRUE
FALSE
FALSE
FALSE
FALSE
RDU0012
Message
Power supply redundancy is lost.
Detailed
Description
The current power operational mode is non-redundant because of a power supply exception, a
power supply inventory change, or a system power inventory change. The system was
previously operating in a power redundant mode.
639
Article Number
000017451
Applies To
RSA SecurID Appliance
RSA Key Manager Server Appliance
RSA Data Protection Manager (DPM) Appliance
RSA enVision Appliance
Dell PowerEdge R710
Dell PowerEdge 2950
Issue
Lost power supply redundancy. Check PSU cables.
Power is still being supplied to the Appliance hardware.
Resolution
The message ?Lost power supply redundancy. Check PSU cables.» means the power supply subsystem is no longer redundant. If the remaining power supply fails, the system will shut down.
Where the RSA Key Manager Appliance (now called RSA Data Protection Manager) is using a Dell PowerEdge R710 then you can refer to the Dell Manual at URL http://www.manualowl.com/m/Dell/PowerEdge-R710/Manual/189655?page=158 for troubleshooting the power supply.
After troubleshooting the power supply try removing the LCD status message by clearing the SEL. Refer to page 23 of the Dell PowerEdge Hardware owners Guide (URL http://www.manualowl.com/m/Dell/PowerEdge-R710/Manual/189655?page=23).
NOTE: the older Dell PowerEdge 2950 Hardware Owner?s Manual can be found at URL ftp://ftp.dell.com/Manuals/all-products/esuprt_ser_stor_net/esuprt_poweredge/poweredge-2950_owner%27s%20manual_en-us.pdf (or alternatively contact Dell Support to obtain a copy of the Dell PowerEdge 2950 Hardware Owner?s Manual).
Where troubleshooting the power supply unit or clearing the SEL does not resolve the issue then please provide RSA Customer Support the following information to start the process of an RMA for the faulty component:
Case Number |
|
Company Name |
|
Contact Name (First Name and Last Name) |
|
Contact Telephone Number |
|
Contact Email Address |
|
Customer Shipping Address |
|
Appliance Unit Serial Number |
|
Failed PSU (PSU Serial Number and Part Number) |
|
Problem |
?Lost power supply redundancy. Check PSU cables.? being displayed on the LCD status. I can confirm I have performed the troubleshooting of the PSU as per Dell PowerEdge hardware manual. Clearing the LCD status does not resolve the issue. |
NOTE: the contact name is the person who will receive the replacement hardware.
Contact information for RSA Customer Support is located at URL http://www.emc.com/support/rsa/contact/index.htm should you require technical assistance with a purchased RSA product.
Error Code
Message Information
PSU1201
Message
Power supply redundancy is lost.
Details
The power supply tries to operate in a degraded state. System
Performance and power redundancy may be degraded or lost.
Action
Check input power. Reinstall the power supply. If the issue persists,
see
PSU1204
Message
The power supplies are not redundant. Insufficient resources to
maintain normal operations.
LCD Message
PSU redundancy degraded. Check PSU cables.
Details
The current power operational mode is non-redundant because of a
power supply exception, a power supply inventory change, or a
system power inventory change.
Action
Check the event log for power supply failures. Review system
configuration and power consumption.
PWR1004
Message
The system performance degraded because power capacity has
changed.
Details
The system may power down or operate in a performance degraded
state.
Action
Check the event log for power supply failures. Review system
configuration and power consumption and upgrade or install power
supplies accordingly.
PWR1005
Message
The system performance degraded because the user-defined power
capacity has changed.
Details
The user-defined power settings have affected system operation.
Action
If unintended, review system configuration changes and power
policy.
PWR1006
Message
The system halted because system power exceeds capacity.
LCD Message
System power demand exceeds capacity. System halted.
Details
The system halted because system power exceeds capacity.
Action
Review system configuration, upgrade power supplies or reduce
system power consumption.
RFM1008
Message
Failure detected on Removable Flash Media <
name
>.
LCD Message
Removable Flash Media <
name
> failed. Check SD Card.
137
Error Code Message Information
PSU1201 Message Power supply redundancy is lost.
Details The power supply tries to operate in a degraded state. System
Performance and power redundancy may be degraded or lost.
Action Check input power. Reinstall the power supply. If the issue persists,
see Getting Help.
PSU1204 Message The power supplies are not redundant. Insufficient resources to
maintain normal operations.
LCD Message PSU redundancy degraded. Check PSU cables.
Details The current power operational mode is non-redundant because of a
power supply exception, a power supply inventory change, or a
system power inventory change.
Action Check the event log for power supply failures. Review system
configuration and power consumption.
PWR1004 Message The system performance degraded because power capacity has
changed.
Details The system may power down or operate in a performance degraded
state.
Action Check the event log for power supply failures. Review system
configuration and power consumption and upgrade or install power
supplies accordingly.
PWR1005 Message The system performance degraded because the user-defined power
capacity has changed.
Details The user-defined power settings have affected system operation.
Action If unintended, review system configuration changes and power
policy.
PWR1006 Message The system halted because system power exceeds capacity.
LCD Message System power demand exceeds capacity. System halted.
Details The system halted because system power exceeds capacity.
Action Review system configuration, upgrade power supplies or reduce
system power consumption.
RFM1008 Message Failure detected on Removable Flash Media <
name
>.
LCD Message Removable Flash Media <
name
> failed. Check SD Card.
157
If you have been getting the Dell Error Code 0142 message while trying to log into your Boot Menu or while trying to boot from the HDD, it is likely that the issue is coming due to an error with the Hard Disk. The error code that is displayed is “Error Code 2000-0142” and in this article, we have managed to fix the issue by using some simple steps that you can implement on your computer as well.
What Causes the Error Code 2000-0142 on your Computer?
After having to go through some major troubleshooting techniques and workarounds commonly used to fix the issue, we were able to conclude that the following are the most common triggers behind the issue.
- Bad Sectors: It is possible that there might be some bad sectors on your hard drive due to which the computer is facing issues while trying to run a test on it or boot from it. Therefore, we suggest that you repair these sectors by following the steps below.
- Boot Configuration Data: Sometimes, the Boot Configuration Data on the HDD might have been corrupted and due to this, the Error Code 2000-0142 might be triggered on the computer. Therefore, we suggest that you try to fix it by repairing this data.
- Cable Connections: In certain cases, the cable connections of the HDD might be loose and due to this, the error might be triggered. Therefore, we suggest that you try to make sure that these connections are proper and check to see if that fixes the issue.
Now that you have been taken through most of the reasons behind the issue, we can finally implement the solutions.
Before You Start:
You can try running the “SMART” test from your BIOS which will identify the possible reason for your hard drive’s failure. You can also try running some online diagnostic tools, but they might not be able to help much or help at all in this case.
You can also use a tool named “MiniTool Partition Wizard” to try rebuilding/repairing the MBR, which can possibly recover your hard drive to its original state, although its probability is very low. (Solution mentioned below).
How to fix error code 2000-0142 on your PC:
Solution 1: Run Disk Check Via CMD
Using this solution might help recover any corrupt data but even so, it is strongly recommended to backup all your data as the appearance of this error repeatedly can indicate imminent hard drive failure. Follow the steps below in order to carry out this solution:
- Insert your “Windows Disc” and start your PC.
- Restart your PC and press any key to get into the “Windows Installation Setup”.
- Then select “Repair your computer” and afterwards select your OS.
- Click “Command Prompt” in the following window.
- Next type in the following commands in the command prompt window and press “Enter” afterwards.
chkdsk /f /r sfc /scannow
sfc / scannow - Check to see if doing so fixes the Error Code 2000-0142 on your computer.
Solution 2: Rebuild the Boot Configuration Data
If you can boot into windows then follow the steps below to rebuild the BCD using cmd:
- Press “Window + R” keys together, type in “cmd” in the Run dialogue box, and press the “Ctrl + Shift + Enter” keys on your keyboard.
Typing in cmd - Then type in the following commands and press “Enter” after each:
bootrec.exe /rebuildbcd bootrec.exe /fixmbr bootrec.exe /fixboot bootsect /ntfs60 C:
- In the end “Restart” your PC and check to see if the error got resolved now.
Solution 3: Run “S.M.A.R.T” Test and Dell Diagnostics (PSA and ePSA)
- Restart your PC and get into the “BIOS Mode” by pressing the key mentioned on the logo screen.
- Choose your hard drive from the list and select “SMART support”.
- Then press “Enter” and choose any of the three tests, press “Esc” after the test is complete.
- Now, repeat the first step and in the BIOS, select “Diagnostics” and follow the on-screen instructions to complete the process.
Perform Hard Drive Smart Test - If need be, use the “Resource CD”, insert it in your PC, restart it and then head over to the BIOS and see if that works. You can try running multiple different tests and see what the end results are.
- Similarly, run the “Hardware” test as well.
- Look for or submit the given error code or log on to Dell’s website and wait for their response.
Solution 4: Run CHKDSK through A Different Approach
- Download “Windows XP” or get it from a friend and using “Rufus”, burn it into an empty “USB Drive”.
- Insert the USB drive into your PC and “Restart” it, head over to your BIOS, and choose the “USB Drive” to boot from.
- Select “Repair” and in the command prompt, type in the following command:
chkdsk c:
- Restart your PC afterward and see if the error code 2000-0142 is resolved now.
Solution 5: Check Your Cable Connections
There might be an issue with your SATA cable or the Power cable from PSU. The slot that you have connected your HDD to might be faulty. So, what you need to do is, use a different SATA cable and plug it into a different slot in your motherboard and change the power cable from your PSU to your HDD.
Solution 6: Reinstall Windows
Some of your system files might have gotten corrupted due to malware and viruses, beyond recovery. In this case, the only option available will be a clean reinstallation of Windows, i.e. formatting your hard drive and then reinstalling fresh windows. If you’re not a computer geek hire a technician so that he can perform this task for you.
Solution 7: Replace Your Hard Drive
If none of the above fixes worked for you then it is time to say goodbye to your failing hard drive, but first immediately backup all of your data to another hard drive. If your hard drive is in warranty then you should claim its warranty otherwise just get a brand-new hard drive. We would however recommend an SSD as it is much more superior to a hard drive and has almost no chances of failing on you. Some brands have started providing lifetime warranties on their SSDs which indicates how reliable they are.
Workaround:
If for some reason you are not able to access your hard drive at all after trying all of the above solutions, and you want your data to be recovered, this is a method you should follow, however, it is not guaranteed. You will need to get yourself an HDD converter that basically converts your Internal Hard Drive to an external hard drive so you can easily connect it through USB to your PC. Plug that into your laptop or another PC and see if you can recover your data. If that did not work then you can try contacting an expert who will use different methods, recover your data if it really is that important.
By now you will be able to overcome the Error Code 2000-0142 error easily but if not then feel free to Contact Us for more help.
Alan is a hardcore tech enthusiast that lives and breathes tech. When he is not indulged in playing the latest video games, he helps users with technical problems that they might run into. Alan is a Computer Science Graduate with a Masters in Data Science.