Check paper tray change the tray ошибка

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Issue

An ‘Out of paper‘ message displays on the control panel, and the printer does not pick up or feed paper. The printer might make noises as though it is printing, but no paper moves through it.

Experiencing frequent or recurring paper feed issues?

Follow these guidelines to help prevent paper feed issues:

  • Make sure to push the paper tray into the product until it stops.

  • Load at least 10 sheets of paper into the tray, but do not overload the tray.

  • Do not push the paper too far into the tray.

  • Load only one type of paper at a time into the tray.

  • Use only clean unused paper in the tray.

  • Store paper in a cool dry place.

  • Reload paper that has been in the tray for a while. Avoid printing on paper that is dusty.

  • Wait for the product to complete a print job or to display an ‘Out of paper‘ message before reloading the tray.

Causes

Any of the following issues can cause paper feed issues:

  • The paper tray is not pushed into the product until it stops.

  • The paper tray is overloaded.

  • The paper is curled.

  • The print side or shiny side of the paper is not loaded face down in the tray.

  • The paper width guides are too tight against the paper stack.

  • The paper feed rollers are coated with dust.

  • Debris such a as paper clips or bits of paper might have fallen into the paper path.

Important: You must follow these solutions in the order presented to resolve the issue.

Main tray

Solution one: Reset the All-in-One

Sometimes, resetting the printer can clear a paper feed issue. Follow these steps to perform a reset, and then print a Printer Status Report.

Step one: Perform a power reset

Follow these steps to perform a power reset.

  1. With the printer turned on, disconnect the power cord from the rear of the printer.

  2. Unplug the power cord from the wall outlet.

  3. Wait at least 15 seconds.

  4. Plug the power cord back into the wall outlet.

  5. Reconnect the power cord to the printer.

  6. Turn the printer on.

Step two: Print a Printer Status Report

Follow these steps to print a test page.

  1. Load plain white U.S. letter or A4 size paper in the tray, if it is not already loaded.

  2. On the product control panel, touch the Settings icon (), and then touch Tools.

  3. Touch Printer Status Report. The product prints the test page.

  • If these steps resolved the issue, you do not need to continue troubleshooting.

  • If the issue persists, continue to the next solution.

Solution two: Check the paper, and then reload it

Paper feed issues might result from using ripped, dusty, curled, wrinkled, or bent paper. The quality of the paper can also make a difference. Use these guidelines to help avoid the issue.

  • Use only good quality paper that meets printer specifications.

  • Store all paper in a dry, cool place. Paper feed issues occur more often in humid environments.

  • Do not print on paper that is already printed. The dampness of the ink can cause the paper to stick together.

  • Wait for the printer to complete a job or for an Out of paper or Load Paper message to display before you reload the paper.

Step one: Check the condition of the paper

Follow these steps to check the condition of the paper.

  1. Remove the stack of paper from the tray.

  2. Check for obstructions inside the tray. Use a flashlight to view the mechanism inside the tray to make sure that nothing blocks the paper from engaging with the rollers. Even small pieces of paper can cause paper feed issues.

    note:

    If you find obstructions in the paper path, skip to the section on cleaning the rollers.

  3. Examine the condition of the paper, and then replace any ripped, dusty, curled, wrinkled, or bent paper.

  4. Make sure that all the paper in the stack is the same size and type. Never load mixed types of paper in the tray. The product can only process one type of paper at a time.

  5. Tap the stack of paper on a flat surface to align the edges.

  6. Make sure that the stack of paper contains no fewer than 10 sheets and no more than 25 sheets of paper.

    note:

    You need to use 10 to 25 sheets of paper only for purposes of these troubleshooting steps. When the issue is resolved, you can resume loading paper according to the paper tray capacity specifications for your product.

Step two: Reload the paper

Follow these steps to load U.S. letter or A4 size paper in the printer.

  1. Raise the photo tray.

  2. Slide the paper width guides to their outermost positions.

    Figure : Slide paper width guides to their outermost positions

    Image: Slide paper width guides to their outermost positions

  3. Load a stack of plain paper into the tray with the short edge facing toward the product and the print side down (if the paper has a print side). Push the stack into the tray until it stops.

    Figure : Load paper into the tray

    Image: Load paper into the tray

  4. Slide the paper width guides until they rest against the edges of the paper.

    Figure : Slide the paper width guides against the edges of the paper

    Image: Slide the paper width guides against the edges of the paper

  5. Close the photo tray and the paper tray, pull the tray extender toward you, and then extend the paper catch until it is fully extended.

Step three: Print a Printer Status Report

Print a test page to make sure the hardware functions correctly.

How to print a Printer Status Report

Follow these steps to print a test page.

  1. Load plain white U.S. letter or A4 size paper in the tray, if it is not already loaded.

  2. On the product control panel, touch the Settings icon (), and then touch Tools.

  3. Touch Printer Status Report. The product prints the test page.

If the issue is not resolved, try loading different brands of paper and different types of paper, one type at a time. Then try printing the test page again.

  • If these steps resolved the issue, you do not need to continue troubleshooting.

  • If the issue persists, continue to the next solution.

Solution three: Clean the paper feed rollers

Dust, paper fiber, and other debris might accumulate on the paper feed rollers and cause paper feed issues. Follow these steps to clean the paper feed rollers.

Step one: Clean the paper feed rollers

Follow these steps to clean the paper feed rollers.

  1. Gather the following materials:

    • A clean, lint-free cloth, or any cloth that does not come apart or leave fibers

    • Distilled, filtered, or bottled water (tap water might damage the printer)

  2. Disconnect the USB cable from the rear of the printer if your printer is connected with a USB cable.

  3. Press the Power button () to turn off the printer.

  4. Disconnect the power cord from the rear of the printer.

  5. Remove the two-sided printing accessory (duplexer) from the rear of the printer. Push the right side of the duplexer to the left, and then pull out the duplexer to remove it. Set the duplexer aside.

      Figure : Remove the duplexer

      Image: Remove the duplexer.

    1. Push the duplexer to the left

    2. Pull out the duplexer

  6. Lightly dampen a clean, lint-free cloth with bottled or distilled water, and then squeeze any excess liquid from the cloth.

  7. Press the cloth against the rollers, and then rotate the rollers upward with your fingers. Apply a moderate amount of pressure to remove any dust or dirt buildup.

    Figure : Clean the rollers in the rear of the printer

    Image: Clean the rollers in the rear of the printer.

  8. Allow the rollers to dry for 10 or 15 minutes.

  9. Check the rollers on the duplexer. Make sure that the rollers are not missing, that they turn easily, and that they are springy when you press them. If the rollers are damaged, replace the duplexer.

    Figure : Check the rollers on the duplexer

    Image: Check the rollers on the duplexer.

  10. Reattach the duplexer to the rear of the printer. Insert the two pegs on the left side of the duplexer into the left side of the printer, and then gently push the duplexer into place. Make sure that the duplexer is firmly attached.

    Figure : Reattach the duplexer

    Image: Reattach the duplexer

  11. Reconnect the power cord to the rear of the printer.

  12. If the printer does not turn on automatically, press the Power button () to turn it on.

Step two: Print a Printer Status Report

Print a test page to make sure that the hardware functions correctly.

How to print a Printer Status Report

Follow these steps to print a test page.

  1. Load plain white U.S. letter or A4 size paper in the tray, if it is not already loaded.

  2. On the product control panel, touch the Settings icon (), and then touch Tools.

  3. Touch Printer Status Report. The product prints the test page.

  • If the test page prints, try printing the original document again. If the issue is resolved, there is no need to continue troubleshooting.

  • If the test page prints, but the original document does not, continue with the next solution.

  • If the test page does not print, try printing the report again. Listen for the rubber paper rollers; you should be able to hear them rotating. Then try to slowly push the paper farther into the tray until the rollers pick up the paper. Be careful not to push the paper in too far, which can cause a paper jam.

    • If the test page prints when you slowly push the paper farther in, try printing the original document again. The paper might not have been loaded far enough into the printer. If the issue is resolved, there is no need to continue troubleshooting.

    • If the test page does not print when you slowly push the paper farther in, repeat the previous steps to clean the rollers again. If the issue continues after repeated cleaning, continue with next solution.

    • If the paper feeds through the printer only when you slowly push it farther in, repeat the previous steps to clean the rollers again. If the issue continues after repeated cleaning, continue with the next solution.

Solution four: Adjust the paper settings in the print driver

The printer might not pick up paper if the paper size and type in the paper tray do not match the size and type settings in the print driver.

  1. Reload the paper you were using when the issue occurred.

  2. Return to the document you were trying to print when the issue occurred.

  3. Click File or click the Microsoft Office Button (), and then click Print. The Print dialog box opens.

  4. Select your printer, and then click Properties or Preferences. The Properties or Preferences dialog box opens.

  5. Click the Paper/Quality tab.

  6. From the Paper Size drop-down, make sure that the selected option matches your paper size. For example, if you have legal paper loaded in your printer, select Legal.

  7. From the Media drop-down, select the paper type that matches the paper you have loaded in the printer.

  8. Click OK to apply the settings.

  9. Click OK from the Print dialog box to start the print job.

    • If the document prints, the issue is resolved, and there is no need to continue troubleshooting.

    • If the document prints on plain white paper, but not a special paper type, there is no need to continue troubleshooting. The problem is probably related to the paper that you tried to print on, or possibly a connectivity problem. Review the ‘Cause’ and ‘Experiencing frequent or recurring paper feed issues?’ sections at the beginning of this document to check other possibilities.

    • If the document does not print, continue to the solution to service the printer.

Photo Tray

Solution one: Reset the All-in-One

Sometimes, resetting the printer can clear a paper feed issue. Follow these steps to perform a reset, and then try printing the photo again.

Step one: Perform a power reset

Follow these steps to perform a power reset.

  1. With the printer turned on, disconnect the power cord from the rear of the printer.

  2. Unplug the power cord from the wall outlet.

  3. Wait at least 15 seconds.

  4. Plug the power cord back into the wall outlet.

  5. Reconnect the power cord to the printer.

  6. Turn the printer on.

Step two: Print the photo again

Try printing the photo again.

  • If these steps resolved the issue, you do not need to continue troubleshooting.

  • If the issue persists, continue to the next solution.

Solution two: Check the condition of the paper, check the photo tray, and then reload the paper

Paper feed issues might result from dusty, torn, wrinkled, wet, or folded paper in the photo tray. The quality of the paper can also make a difference. Use only good quality paper that meets product specifications. Follow these steps to check the condition of the paper.

Step one: Check the condition of the photo paper

Follow these steps to check the condition of the photo paper.

  1. Remove the photo paper from the photo tray.

  2. Check for obstructions inside the tray. Use a flashlight to view the mechanism inside the tray to make sure that nothing blocks the photo paper from engaging with the rollers. Even small pieces of photo paper can cause paper feed issues.

    note:

    If you find obstructions in the paper path, skip to the section on cleaning the paper rollers.

  3. Examine the condition of the photo paper, and then replace any ripped, dusty, curled, wrinkled, or bent photo paper.

  4. Make sure that all the photo paper in the stack is the same size and type. Never load mixed types of photo paper in the photo tray. The printer can process only one type of photo paper at a time.

  5. Tap the stack of photo paper on a flat surface to align the edges.

  6. Make sure that the stack of photo paper contains 5 or more sheets of photo paper.

    note:

    You need to use 5 sheets or more of photo paper only for purposes of these troubleshooting steps. When the issue is resolved, you can resume loading photo paper according to the paper tray capacity specifications for your printer.

Step two: Check the photo tray

Follow these steps to make sure that the photo tray fits in the printer correctly.

  1. Grasp the photo tray, tilt it upward, and then pull it away from the printer to remove it.

    Figure : Grasp the photo tray

    Image: Grasp the photo tray.

    Figure : Tilt the tray upward and pull it away from the printer

    Image: Tilt the tray upward and pull it away from the printer.

    Figure : The main tray with the photo tray removed

    Image: The main tray with the photo tray removed.

  2. Slide the photo tray back into place at a slight upward angle until it stops, and then press the photo tray down and in to seat it correctly.

    Figure : Reinsert the photo tray

    Image: Reinsert the photo tray.

  3. Make sure that the front of the photo tray aligns with the end of the main tray. If the front of the photo tray does not line up with the end of the main tray, lift the photo tray at a slight upward angle, and then press the photo tray all the way into the printer.

      Figure : Align the front of the photo tray with the end of the main tray

      Image: Align the front of the photo tray with the end of the main tray.

    1. Front of the photo tray

    2. End of the main tray

Step three: Reload the paper

Follow these steps to load photo paper into the printer’s photo tray.

  1. Open the photo tray, and then slide the paper width guides to their outermost positions.

  2. Load a stack of photo paper into the tray, with the short edge facing toward the product and the print side down. Push the stack into the tray until it stops.

    Figure : Load photo paper into the tray

    Image: Load photo paper into the tray

  3. Slide the paper width guides in until they rest against the edges of the paper.

    Figure : Slide the paper width guides until they rest against the edges of the paper

    Image: Slide the paper width guides until they rest against the edges of the paper

  4. Close the photo tray.

Step three: Print the photo again

Try printing the photo again.

  • If these steps resolved the issue, you do not need to continue troubleshooting.

  • If the issue persists, continue to the next solution.

Solution three: Clean the paper feed rollers

Dust, paper fiber, and other debris might accumulate on the paper feed rollers and cause paper feed issues. Follow these steps to clean the paper feed rollers.

Step one: Clean the paper feed rollers

Follow these steps to clean the paper feed rollers.

  1. Gather the following materials:

    • A clean, lint-free cloth, or any cloth that does not come apart or leave fibers

    • Distilled, filtered, or bottled water (tap water might damage the printer)

  2. Disconnect the USB cable from the rear of the printer if your printer is connected with a USB cable.

  3. Press the Power button () to turn off the printer.

  4. Disconnect the power cord from the rear of the printer.

  5. Remove the two-sided printing accessory (duplexer) from the rear of the printer. Push the right side of the duplexer to the left, and then pull out the duplexer to remove it. Set the duplexer aside.

      Figure : Remove the duplexer

      Image: Remove the duplexer.

    1. Push the duplexer to the left

    2. Pull out the duplexer

  6. Lightly dampen a clean, lint-free cloth with bottled or distilled water, and then squeeze any excess liquid from the cloth.

  7. Press the cloth against the rollers, and then rotate the rollers upward with your fingers. Apply a moderate amount of pressure to remove any dust or dirt buildup.

    Figure : Clean the rollers in the rear of the printer

    Image: Clean the rollers in the rear of the printer.

  8. Allow the rollers to dry for 10 or 15 minutes.

  9. Check the rollers on the duplexer. Make sure that the rollers are not missing, that they turn easily, and that they are springy when you press them. If the rollers are damaged, replace the duplexer.

    Figure : Check the rollers on the duplexer

    Image: Check the rollers on the duplexer.

  10. Reattach the duplexer to the rear of the printer. Insert the two pegs on the left side of the duplexer into the left side of the printer, and then gently push the duplexer into place. Make sure that the duplexer is firmly attached.

    Figure : Reattach the duplexer

    Image: Reattach the duplexer

  11. Reconnect the power cord to the rear of the printer.

  12. If the printer does not turn on automatically, press the Power button () to turn it on.

Step two: Print the photo again

Try printing the photo again.

  • If these steps resolved he issue, you do not need to continue troubleshooting.

  • If the issue persists, continue to the next solution.

Solution four: Adjust the paper settings in the print driver

The printer might not pick up paper if the paper size and type in the paper tray do not match the size and type settings in the print driver.

  1. Return to the photo you were trying to print when the issue occurred.

  2. Click File or click the Microsoft Office Button (), and then click Print. The Print dialog box opens.

  3. Select your printer, and then click Properties or Preferences. The Properties or Preferences dialog box opens.

  4. Click the Paper/Quality tab.

  5. From the Paper Size drop-down, make sure that the selected option matches the size of the photo paper in the photo tray.

    note:

    The photo tray supports up to 101.6 x 152.4 mm (4 x 6 in.) photo paper. Do not select a size larger than 101.6 x 152.4 mm (4 x 6 in.).

  6. From the Paper Source drop-down list, select Photo Tray if it is not already selected.

    note:

    If the photo tray is not available in the Paper Source drop-down list, the paper size selected is likely too large for the photo tray. Select a paper size no larger than 101.6 x 152.4 mm (4 x 6 in.) to use the photo tray.

  7. From the Media drop-down, select the paper type that matches the paper you have loaded in the printer.

  8. Click OK to apply the settings.

  9. Click OK from the Print dialog box to start the print job.

    • If the photo prints, the issue is resolved, and there is no need to continue troubleshooting.

    • If the photo does not print, continue to the next solution.

Solution five: Try to print a photo from the main tray

You can print photos from the main tray if the photo tray does not feed photo paper. Follow these steps to print photos from the main tray.

Step one: Load photo paper in the main tray

Follow these steps to load photo paper in the main tray.

  1. Raise the photo tray lid.

  2. Slide the photo paper width guide to its outermost position.

  3. Remove the photo paper from the photo tray, and then lower the photo tray lid.

  4. Lift the output tray, and then slide the paper width guide to its outermost position.

    Figure : Slide the paper width guide to its outermost position

    Image: Slide the paper width guide to its outermost position.

  5. Gather 5 sheets of photo paper, and then tap the edges of the stack of photo paper on a flat surface to make sure that all the edges are even.

  6. Load the photo paper into the tray with the short edge forward and the glossy side down. Slide the stack forward until it stops.

    note:

    Make sure that all the photo paper in the stack is the same size and type and is free from rips, dust, wrinkles, and curled or bent edges.

  7. Slide the paper width guide inward until it stops at the edge of the photo paper. Do not push the guide in so tightly that it binds against the photo paper.

    Figure : Slide the paper width guide inward until it stops at the edge of the photo paper

    Image: Slide the paper width guide inward until it stops at the edge of the photo paper.

  8. Lower the output tray.

Step two: Change the print settings

Follow these steps to change the print settings.

  1. Return to the photo you were trying to print when the issue occurred.

  2. Click File or click the Microsoft Office Button (), and then click Print. The Print dialog box opens.

  3. Select your printer, and then click Properties or Preferences. The Properties or Preferences dialog box opens.

  4. Click the Paper/Quality tab.

  5. From the Paper Size drop-down, make sure that the selected option matches the size of the photo paper in the photo tray.

    note:

    The photo tray supports up to 101.6 x 152.4 mm (4 x 6 in.) photo paper. Do not select a size larger than 101.6 x 152.4 mm (4 x 6 in.).

  6. From the Paper Source drop-down list, select Photo Tray if it is not already selected.

    note:

    If the photo tray is not available in the Paper Source drop-down list, the paper size selected is likely too large for the photo tray. Select a paper size no larger than 101.6 x 152.4 mm (4 x 6 in.) to use the photo tray.

  7. From the Media drop-down, select the paper type that matches the paper you have loaded in the printer.

  8. Click OK to apply the settings.

  9. Click OK from the Print dialog box to start the print job.

    • If the photo prints, the issue is resolved, and there is no need to continue troubleshooting.

    • If the photo does not print, continue to the solution to service the printer.

Service the All-in-One

Important: Service the printer only if you have tried all of the previous solutions and the printer will not print a test page or photo.

Service or replace your HP product if the issue persists after completing all the preceding steps.

Go to Contact HP Customer Support to schedule a product repair or replacement. If you are in Asia Pacific, you will be directed to a local service center in your area.

To confirm your warranty status, go to HP Product Warranty Check. Repair fees might apply for out-of-warranty products.

Interpret control-panel messages, status-alert messages and event code errors

The control-panel messages and event code errors indicate the current product status or situations that might require action.

NOTE: Event log errors do not appear on the control-panel display. Access the event log to view or print the event log errors.

Control-panel messages appear temporarily and might require that you acknowledge the message by pressing the OK button to resume printing or by pressing the Stop button to cancel the job. With certain messages, the job might not finish printing or the print quality might be affected. If the message is related to printing and the auto-continue feature is on, the product will attempt to resume printing after the message has appeared for 10 seconds without acknowledgement.

For some messages, restarting the product might fix the problem. If a critical error persists, the product might require service.

___________________________________________________________________________

10.00.33
Description A used supply is in use (end of life).
Recommended action No action necessary.

10.00.35
Description An incompatible supply is in use.
Recommended action  Install the correct HP print cartridge for this product (CE390A or CE390X).
NOTE: The CE390X cartridge is not compatible with the HP LaserJet Enterprise 600 M601.

10.00.60
Description  The black cartridge is low.
Recommended action  If print quality is no longer acceptable, replace the print cartridge.
TIP: Advise the customer that HP recommends that they have replacement supplies available to install when the print quality is no longer acceptable.

10.00.69
Description  The black cartridge is very low.
Recommended action  If print quality is no longer acceptable, replace the print cartridge.
TIP: Advise the customer that HP recommends that they have replacement supplies available to install when the print quality is no longer acceptable.

10.00.91
Description  Cartridge motor stall.
Recommended action  Replace the print cartridge.

10.0X.Y0 Supply memory error
Description  The product cannot read or write to at least one print cartridge memory tag or a memory tag is missing from the print cartridge.

Memory error (Y = 0)
10.00.00 (event code) Black print cartridge

Memory tag missing (Y = 1)
10.00.10 (event code) Black print cartridge

Recommended action
Remove, and then reinstall the indicated print cartridge.

  1. If the error reappears, turn the power off, and then on.
  2. Check the cartridge memory tag. If it is damaged, replace the cartridge.
  3. If the error persists, replace the indicated print cartridge.

10.23.35
Description  An incompatible fuser is in use.

Recommended action  Replace the fuser.
TIP: Advise the customer that HP recommends that they have replacement supplies available to install when the print quality is no longer acceptable.

10.23.50
Description  The fuser kit life was reset above the order threshold.
Recommended action  No action necessary.

10.23.51
Description The fuser kit life was reset above the replace threshold.
Recommended action  No action necessary.

10.23.52
Description The fuser kit life was reset above the reset threshold.
Recommended action No action necessary.

10.23.60
Description  The product indicates when fuser kit is very low. The actual remaining fuse kit life might vary.  You do not need to replace the fuser kit at this time unless print quality is no longer acceptable.
NOTE: After an HP supply has reached the very low threshold, the HP premium protection warranty ends.
Recommended action  If print quality is no longer acceptable, replace the fuser kit. See the parts chapter in the service manual  for the fuser kit part number.
TIP: Advise the customer that HP recommends that they have replacement supplies available to install when the print quality is no longer acceptable.

10.23.70 Printing Past Very Low
Description  The product indicates when the fuser kit is very low. The actual remaining fuse kit life might vary.  You do not need to replace the fuser kit at this time unless print quality is no longer acceptable.
NOTE: After an HP supply has reached the very low threshold, the HP premium protection warranty ends.
Recommended action  If print quality is no longer acceptable, replace the fuser kit. See the parts chapter in the service manual for the fuser kit part number.
TIP: Advise the customer that HP recommends that they have replacement supplies available to install when the print quality is no longer acceptable.

10.26.15
Description The product indicates when the maintenance might need to be replaced.
Recommended action  If print quality is no longer acceptable, replace the maintenance kit. See the parts chapter in the service manual for the maintenance kit part number.
TIP: Advise the customer that HP recommends that they have replacement supplies available to install when the print quality is no longer acceptable.

10.26.50
Description  The maintenance kit was reset.
Recommended action  No action required.

10.26.60
Description  The product indicates when the maintenance kit is very low. The actual remaining maintenance kit life might vary. You do not need to replace the maintenance kit at this time unless print quality is no longer acceptable.
NOTE: After an HP supply has reached the very low threshold, the HP premium protection warranty ends.
Recommended action
If print quality is no longer acceptable, replace the maintenance kit. See the parts chapter in the service manual for the maintenance kit part number.
TIP: Advise the customer that HP recommends that they have replacement supplies available to install when the print quality is no longer acceptable.

10.XX.34 Used Supply In Use
Description  The print cartridge is used.

10.00.34 (event code) Black print cartridge
Recommended action  If you believe this is a genuine HP supply, go to http://www.hp.com/go/anticounterfeit.
NOTE: Removing a cartridge from one product and then installing it in a different product (for testing functionality) will cause this event code.

10.XX.40 Genuine HP Supplies Installed
Description  A genuine HP print cartridge has been installed.

10.00.40 (event code)  Black print cartridge
Recommended action  No action necessary.

10.XX.41 Unsupported Supply In Use
Description  The installed print cartridge is for a different product.

10.00.41 (event code)  Black print cartridge
Recommended action  Remove the print cartridge, and then install the correct cartridge for this product.
TIP: See the parts chapter in the service manual for the correct cartridge part number.

10.XX.70 Printing past very low
Description  The product indicates when a supply level is very low. The actual remaining print cartridge life might vary.  You do not need to replace the print cartridge at this time unless print quality is no longer acceptable.
NOTE: After an HP supply has reached the very low threshold, the HP premium protection warranty ends.

10.00.70 (event code) Black print cartridge
Recommended action  If print quality is no longer acceptable, replace the print cartridge. See the parts chapter in the service manual for the correct cartridge part number.
TIP: Advise the customer that HP recommends that they have replacement supplies available to install when the print quality is no longer acceptable.

10.YY.15 Install <supply>
Description  The indicated supply has been removed or installed incorrectly.

10.00.15 (event code) Black print cartridge

10.23.15  Fuser kit
Recommended action  Replace or install the indicated supply.  See the parts chapter in the service manual for the correct supply or kit part number.

10.YY.35 Incompatible <supply>
Description  The indicated supply is not compatible with this product.

10.00.35 (event code)  Black print cartridge

10.23.35 (event code) Fuser
Recommended action  CAUTION: The fuser might be hot. Be careful when removing the fuser.  Install a supply that is designed for this product.  See the parts chapter in the service manual for the correct supply part number.

11.00.YY Internal clock error
Description  The product real time clock has experienced an error.

◦ 01=dead clock

◦ 02=dead real time clock

Recommended action  Whenever the product is turned off and then turned on again, set the time and date at the control panel.  If the error persists, you might need to replace the formatter.

13.00.00
Description  Generic jam event code.
Recommended action  Check the product for a jam. See the clear jams section in the service manual.

13.00.EE
Description  Unknown door open
Recommended action  make sure that all of the doors and covers are closed.

13.A3.FF
Description  Power on jam at the Tray 3 feed sensor.
Recommended action Check the product for a jam. See the clear jams section in the service manual.

13.D3.DZ
Description Late to duplex re-feed jam

◦ 13.D3.D1 (event code)

◦ 13.D3.D2 (event code)

◦ 13.D3.D3 (event code)

◦ 13.D3.D4 (event code)

◦ 13.D3.D5 (event code)

◦ 13.D3.D6 (event code)

◦ 13.D3.DD (event code)

◦ 13.D3.DE (event code)

Recommended action  Check the product for a jam. See the clear jams section in the service manual.

13.E5.FF
Description  A power on jam has occurred.
Recommended action  Check the product for a jam. See the clear jams section in the service manual.

13.EA.EE
Description  A door jam has occurred.
Recommended action  Check the product for a jam. See the clear jams section in the service manual.  Use the component test to isolate a faulty door switch or sensor.

13.EE.FF
Description  A power on jam has occurred.
Recommended action  Check the product for a jam. See the clear jams section in the service manual.

13.FF.EE
Description  A door jam has occurred.
Recommended action  Check the product for a jam. See the clear jams section in the service manual.  Use the Manual sensors test or Tray/Bin manual sensors test to isolate a faulty door switch or sensor.

13.FF.FF
Description  A power on residual paper jam has occurred (sensor).
Recommended action  Check the product for a jam. See the clear jams section in the service manual.  Use the Manual sensors test or Tray/Bin manual sensors test to isolate a faulty door switch or sensor.

13.WX.EE
Description  This jam occurs when a door is opened during printing.
Recommended action  Make sure that the doors are fully closed.

13.WX.FF
Description  Power on residual paper jam  This jam occurs when the paper exists at any of the paper path jam sensors at power on or door close.  Due to the current FW timing requirements, the displayed jam code is always 13.FF.FF, only the event  log will have 13.WX.FF
Recommended action  Clear the jam. See the clear jams section in the service manual.

13.WX.YZ Fuser Area Jam
Description  A jam in the fuser area has occurred.
Recommended action  Clear the jam. See the clear jams section in the service manual.  Make sure media is within specifications, check for obstructions in the fuser, check that the T2 roller is installed properly.

13.WX.YZ Fuser wrap jam
Description  Recommended action  Clear the jam. See the clear jams section in the service manual.

13.WX.YZ Jam below control panel
Description

13.B2.9Z (event code)
Page at duplex switchback jam.

Z = the source tray number

Recommended action  Check the product for a jam. See the clear jams section in the service manual.

13.WX.YZ Jam in Tray 1
Description

13.B2.D1 (event code)
Late to registration jam, from Tray 1
This jam occurs when the paper does not reach the TOP sensor in designated amount of time from the start of paper pickup at printing from Tray 1 and duplex printing.
Recommended action  Clear the jam. See the clear jams section in the service manual.

13.B2.D2  Late to registration jam,  Tray 2

13.B2.D3  Late to registration jam, Tray 3

Note:  Same as above.

13.WX.YZ Jam in Tray <X>
Description  A misfeed jam has occurred.
Recommended action  Clear the jam. See the clear jams section in the service manual.

13.WX.YZ Jam inside envelope feeder
Description  A jam exists inside the envelope feeder.
Recommended action  Clear the jam. See the clear jams section in the service manual.

13.WX.YZ Jam inside top cover
Description  A jam exists inside the top cover.
Recommended action  Clear the jam. See the clear jams section in the service manual.

14.00.XX
Description A feed roller error has occurred.

◦ 14.00.01 (event code)

◦ 14.00.02 (event code)

◦ 14.00.03 (event code)

◦ 14.00.04 (event code)

◦ 14.00.05 (event code)

◦ 14.00.06 (event code)

Recommended action  Check the product and accessories feed rollers for dirt or damage. Clean or replace the rollers as necessary.

20.00.00 Insufficient memory: <Device> To continue, touch “OK”
Description  The product has experienced a memory error. You might have tried to transfer too many fonts or macros.
Recommended action  Touch the OK button to print the transferred data (some data might be lost), and then simplify the print job or install additional memory.

21.00.00 Page Too Complex
Description The page decompression process was too slow for the printer.
Recommended action  Touch the OK button to continue printing (some data might be lost).

32.08.AX
Description

◦ 32.08.A1 (event code)
Shutdown event

◦ 32.08.A2 (event code)
Boot from normal shutdown event

◦ 32.08.A3 (event code)
Boot from abnormal shutdown event
Recommended action  No action necessary.

32.1C.XX

Description
◦ 32.1C.01 (event code)
NVRAM backup/restore service backup started

◦ 32.1C.02 (event code)
NVRAM backup/restore service restore started

◦ 32.1C.03 (event code)
NVRAM backup/restore administrator backup started

◦ 32.1C.04 (event code)
NVRAM backup/restore administrator restore started

◦ 32.1C.05 (event code)
Backup/restore complete

◦ 32.1C.06 (event code)
Data model failed to clone job ticket

◦ 32.1C.07 (event code)
Backup restore permissions error

◦ 32.1C.08 (event code)
Not enough disk space to perform backup/restore or network share issue

◦ 32.1C.09 (event code)
Tried to restore a backup file that was not valid for this product

◦ 32.1C.0A (event code)
Backup file is invalid

◦ 32.1C.0B (event code)
Backup is from newer version of FW than what is currently on the product

◦ 32.1C.0C (event code)
Backup cancelled from the HP Embedded Web Server

◦ 32.1C.0D (event code)
Backup/restore failed, auto-reboot failed, or the product might be busy

◦ 32.1C.0E (event code)
Backup/restore timeout while communicating with the formatter

◦ 32.1C.0F (event code)
Backup/restore timeout while communicating with the finisher firmware

◦ 32.1C.10 (event code)
Backup/restore timeout while communicating with the scanner firmware

◦ 32.1C.11 (event code)
Backup/restore timeout while communicating with the engine

◦ 32.1C.12 (event code)
Backup/restore timeout while communicating with the disk

◦ 32.1C.13 (event code)
Scheduled backup failure

◦ 32.1C.14 (event code)
NVRAM restore timeout while communicating with the formatter

◦ 32.1C.15 (event code)
NVRAM restore timeout while communicating with the finisher firmware

◦ 32.1C.16 (event code)
NVRAM restore timeout while communicating with the scanner firmware

◦ 32.1C.17 (event code)
NVRAM restore timeout while communicating with the engine

◦ 32.1C.18 (event code)
Backup of copy subsystem failed

◦ 32.1C.19 (event code)
Backup of fax subsystem failed

◦ 32.1C.1A (event code)
Backup of digital send subsystem failed

◦ 32.1C.1B (event code)
Backup of print subsystem failed

◦ 32.1C.1C (event code)
Backup of networking subsystem failed

◦ 32.1C.1D (event code)
Backup of finishing subsystem failed

◦ 32.1C.1E (event code)
Restore of copy subsystem failed

◦ 32.1C.1F (event code)
Restore of fax subsystem failed

◦ 32.1C.20 (event code)
Restore of digital send subsystem failed

◦ 32.1C.21 (event code)
Restore of print subsystem failed

◦ 32.1C.22 (event code)
Restore of networking subsystem failed

◦ 32.1C.24 (event code)
NVRAM backup/restore successful

◦ 32.1C.25 (event code)
Reset of copy subsystem failed

◦ 32.1C.26 (event code)
Reset of fax subsystem failed

◦ 32.1C.27 (event code)
Reset of digital send subsystem failed

◦ 32.1C.28 (event code)
Reset of print subsystem failed

◦ 32.1C.29 (event code)
Reset of networking subsystem failed

◦ 32.1C.2A (event code)
Reset of finishing subsystem failed

◦ 32.1C.2B (event code)
Reset formatter timeout

◦ 32.1C.2C (event code)
Reset finisher timeout

◦ 32.1C.2D (event code)
Reset scanner timeout

◦ 32.1C.2E (event code)
Reset engine timeout

◦ 32.1C.2F (event code)
Reset failure
Recommended action

◦ 32.1C.01 (event code)
No action necessary

◦ 32.1C.02 (event code)
No action necessary

◦ 32.1C.03 (event code)
No action necessary

◦ 32.1C.04 (event code)
No action necessary

◦ 32.1C.05 (event code)
No action necessary

◦ 32.1C.06 (event code)
Retry

◦ 32.1C.07 (event code)
Retry

◦ 32.1C.08 (event code)
Remove stored jobs and retry
Use larger capacity storage device
Check network share

◦ 32.1C.09 (event code)
Use a valid backup file

◦ 32.1C.0A (event code)
Use a valid backup file
Reboot and observe state of product
Do a partition clean using the Preboot menu.

◦ 32.1C.0B (event code)
Use a valid backup file or put correct firmware version on the product.

◦ 32.1C.0C (event code)
No action necessary

◦ 32.1C.0D (event code)
Reboot and then retry the backup/restore

◦ 32.1C.0E (event code)
Turn the product off then on and retry

◦ 32.1C.0F (event code)
Turn the product off then on and retry

◦ 32.1C.10 (event code)
Turn the product off then on and retry

◦ 32.1C.11 (event code)
Turn the product off then on and retry

◦ 32.1C.12 (event code)
Turn the product off then on and retry

◦ 32.1C.13 (event code)
Turn the product off then on and retry

◦ 32.1C.14 (event code)
Turn the product off then on and retry

◦ 32.1C.15 (event code)
Turn the product off then on and retry

◦ 32.1C.16 (event code)
Turn the product off then on and retry

◦ 32.1C.17 (event code)
Turn the product off then on and retry

◦ 32.1C.18 (event code)
Turn the product off then on and retry

◦ 32.1C.19 (event code)
Turn the product off then on and retry

◦ 32.1C.1A (event code)
Turn the product off then on and retry

◦ 32.1C.1B (event code)
Turn the product off then on and retry

◦ 32.1C.1C (event code)
Turn the product off then on and retry

◦ 32.1C.1D (event code)
Turn the product off then on and retry

◦ 32.1C.1E (event code)
Turn the product off then on and retry
If the error persists, clear the firmware image from the active partition by using the Partial Clean item in the Preboot menu.

◦ 32.1C.1F (event code)
Turn the product off then on and retry
If the error persists, clear the firmware image from the active partition by using the Partial Clean item in the Preboot menu.

◦ 32.1C.20 (event code)
Turn the product off then on and retry
If the error persists, clear the firmware image from the active partition by using the Partial Clean item in the Preboot menu.

◦ 32.1C.21 (event code)
Turn the product off then on and retry
If the error persists, clear the firmware image from the active partition by using the Partial Clean item in the Preboot menu.

◦ 32.1C.22 (event code)
Turn the product off then on and retry
If the error persists, clear the firmware image from the active partition by using the Partial Clean item in the Preboot menu.

◦ 32.1C.24 (event code)
Turn the product off then on and retry.

◦ 32.1C.25 (event code)
Turn the product off then on and retry.

◦ 32.1C.26 (event code)
Turn the product off then on and retry.

◦ 32.1C.27 (event code)
Turn the product off then on and retry.

◦ 32.1C.28 (event code)
Turn the product off then on and retry.

◦ 32.1C.29 (event code)
Turn the product off then on and retry.

◦ 32.1C.2A (event code)
Turn the product off then on and retry.

◦ 32.1C.2B (event code)
Turn the product off then on and retry.

◦ 32.1C.2C (event code)
Turn the product off then on and retry.

◦ 32.1C.2D (event code)
Turn the product off then on and retry.

◦ 32.1C.2E (event code)
Turn the product off then on and retry.

◦ 32.1C.2f (event code)
Turn the product off then on and retry.

32.21.00
Description  Corrupt firmware in external accessory
Recommended action  Turn the product off, then on, and retry.
If the error persists, clear the firmware image from the active partition by using the Partial Clean item in the Preboot menu

33.01.XX
Description

◦ 33.01.01 (event code)
A restore process has occurred.

◦ 33.01.02 (event code)
A save process has occurred.
Recommended action  No action necessary.

33.XX.YY Used board/disk
Description  An encrypted board or disk with existing data previously locked to a different product has replaced the original. If you continue, data is permanently lost.
Recommended action To save the data on the board or disk, turn the product off. Replace the board or disk with another board or disk.
To delete the data on the board or disk and continue, touch the OK button.

40.00.01 USB I/O buffer overflow To continue, touch “OK”
Description  The USB buffer has overflowed.
Recommended action  Touch the OK button to print the transferred data (some data might be lost).  Check the host configuration.

40.00.02 Embedded I/O buffer overflow To continue, touch “OK”
Description The product has experienced a JetDirect buffer overflow.
Recommended action  Touch the OK button to print the transferred data (some data might be lost).  Check the host configuration.

40.00.05 Embedded I/O bad transmission To continue, touch “OK”
Description  The USB device has been removed.
Recommended action  Touch the OK button to clear the error message. (Data will be lost.)  Install the USB device.

41.02.00 Error
Description  A beam detected misprint error.
Recommended action  Turn the product off, and then on.  If the error persists, replace the laser/scanner assembly.

41.03.YZ Unexpected size in envelope feeder To use another tray, touch “Options”
Description The product detected a different paper size than expected.

◦ Y = 0
Size mismatch. Detected media is longer or shorter than expected.
◦ Y = A
Size mismatch. Detected media too long.
◦ Y = B
Size mismatch. Detected media too short.
◦ Y = C
Size mismatch. Inter-page gap error.
◦ Z = D
Source is duplexer
◦ Z = E
Source is envelope feeder
◦ Z = 2
◦ Z = 3
Source is Tray 3
◦ Z = 4
Source is Tray 4
◦ Z = 5
Source is Tray 5

Recommended action  Make sure that the feeder is loaded with the correct paper size and that the sliding paper guides are correctly adjusted.  Use the Tray/Bin manual sensor test to verify that the envelope feeder paper sensor (PS1802) is correctly functioning.
If the error persists, replace the envelope feeder.

41.03.YZ Unexpected size in tray <X>
Description  The product detected a different paper size than expected.

◦ Y = 0
Size mismatch. Detected media is longer or shorter than expected.
◦ Y = A
Size mismatch. Detected media too long.
◦ Y = B
Size mismatch. Detected media too short.
◦ Y = C
Size mismatch. Inter-page gap error.
◦ Z = D
Source is duplexer
◦ Z = E
Source is envelope feeder
◦ Z = 1
Source is Tray 1
Z = 2
Source is Tray 2
◦ Z = 3
Source is Tray 3
◦ Z = 4
Source is Tray 4
◦ Z = 5
Source is Tray 5

Recommended action Make sure that the tray is loaded with the correct paper size and that the sliding paper guides are correctly adjusted.  Use the Tray/Bin manual sensor test to verify that the cassette media switch is correctly functioning.  If the error persists, replace the lifter assembly.

41.05.YZ Unexpected type in tray <X>
Description  The product detected a different paper type than expected.

◦ Y = 0 (expected type)
Unknown
◦ Y = 1 (expected type)
Normal media
◦ Y = 3 (expected type)
LBP OHT
◦ Y = 6 (expected type)
Non-assured OHT
◦ Y = 7 (expected type)
Heavy media
◦ Y = 8 (expected type)
Light media
◦ Y = 9 (expected type)
Rough media
◦ Y = C (expected type)
Heavy media 3
◦ Y = D (expected type)
Heavy media 2
◦ Z = 1 (detected type)
Normal media
◦ Z = 3 (detected type)
LBP OHT
◦ Z = 6 (detected type)
Non-assured OHT
◦ Z = 7 (detected type)
Heavy media
◦ Z = 8 (detected type)
Light media
◦ Z = 9 (detected type)
Rough media
◦ Z = B (detected type)
Heavy glossy media (glossy media 2)
◦ Z = C (detected type)
Heavy media 3
◦ Z = D (detected type)
Heavy media 2

Recommended action  Load the tray with the size and type of paper indicated, or use another tray if available.  If this message appears and the tray is loaded with the correct paper type, check the print driver settings to make sure they match the tray type settings.
Clean the Media Sensor.  If the error persists, replace the paper pickup assembly.

41.XX.YZ Error To continue, touch “OK”
Description  A product error has occurred.

◦ XX = error type
◦ Y = fuser mode
◦ Z = input tray
◦ XX = 02
Beam detect misprint
◦ XX = 09
Sub thermistor abnormally high
◦ XX = 18
Scan line inclination adjustment
◦ XX = 20
Image drum HV
◦ Y = 2
Normal typed (not AutoSense)
◦ Y = 3)
Light media 1, 2, 3: typed or AutoSense
◦ Y = 4
Heavy media 1: typed or AutoSense
◦ Z = 0
Envelope feeder
◦ Z = 1
Tray 1
◦ Z = 2
Tray 2
◦ Z = 3
Tray 3
◦ Z = 4
Tray 4
◦ Z = 5
Tray 5
◦ Z = 6
Tray 6
◦ Z = D
Duplexer

Recommended action  Turn the product off, and then on.
If the error persists, replace the DC controller PCA.

42.XX.YY
Description  Internal system failure
Recommended action  Turn the product of,f then on, and retry.
If the error persists, clear the firmware image from the active partition by using the Partial Clean item in the Preboot menu.

47.00.XX
Description  Back channel internal error
Recommended action  Turn the product off, and then on again. Resend the print job.  If the error persists, execute the Partial Clean item in the Preboot menu.

47.01.XX
Description  Image transformer internal error
Recommended action  Turn the product off, and then on again. Resend the print job.  If the error persists, execute the Partial Clean item in the Preboot menu.

47.02.XX
Description  Job parser internal error
Recommended action  Turn the product off, and then on again. Resend the print job.  If the error persists, execute the Partial Clean item in the Preboot menu.

47.03.XX
Description  Print job internal error
Recommended action  Turn the product off, and then on again. Resend the print job.  If the error persists, execute the Partial Clean item in the Preboot menu.

47.04.XX
Description  Print spooler 9100 internal error
Recommended action  Turn the product off, and then on again. Resend the print job.  If the error persists, execute the Partial Clean item in the Preboot menu.

47.05.00
Description  Print spooler framework internal error
Recommended action  Turn the product off, and then on again. Resend the print job.  If the error persists, execute the Partial Clean item in the Preboot menu.

47.06.XX
Description  Print App internal error
Recommended action  Turn the product off, and then on again. Resend the print job.  If the error persists, execute the Partial Clean item in the Preboot menu.

47.WX.YZ Printer Calibration Failed To continue, touch “OK”
Description  The device is unable to access or implement one of the image patterns files.

Y = calibration type, Z = event
◦ 47.FC.20 (event code)
Error Diffusion Image not found at system initialization

◦ 47.FC.21 (event code)
Error Diffusion Store image failure

◦ 47.FC.22 (event code)
Error Diffusion Image not found

◦ 47.FC.23
Error Diffusion Print engine execution failure

◦ 47.FC.300 (event code)
Drum Speed Adjustment Image not found at system initialization

◦ 47.FC.31 (event code)Drum Speed Adjustment Store image failure

◦ 47.FC.32 (event code)
Drum Speed Adjustment Image not found

◦ 47.FC.33 (event code)
Drum Speed Adjustment Print engine execution failure

◦ 47.FC.40 (event code)
Pulse Width Modulation Image not found at system initializatione

◦ 47.FC.41 (event code)

Pulse Width Modulation Store image failure
◦ 47.FC.42 (event code)

Pulse Width Modulation Image not found

◦ 47.FC.43 (event code)
Pulse Width Modulation Print engine execution failure

Recommended action  Turn the product off, and then on.  If the error persists, reload the firmware.

49.XX.YY To continue turn off then on
Description  A firmware error has occurred.
Recommended action

  1. Turn the product off, and then on.
  2. If the error returns, check the following:
  • The error might be caused by a network connectivity problem.
  • Damaged interface cable
  • Damaged USB port
  • Invalid network configuration setting
  • The error might be caused by the print job.
  • Invalid printer driver
  • Problem with the software application
  • Problem with the file
  1. If the error persists, perform a firmware upgrade.

50.WX.YZ Fuser error To continue turn off then on
Description

The fuser has experienced an error.

W = fuser error code, X = fuser mode, Y = previous printer sleep state, Z = next printer sleep state

Recommended action
W = 2
Fuser warm up failure

  1. Reconnect the connector (J128) between the fuser and the DC controller PCA.
  2. Turn the product off. Remove the fuser and then reinstall it. If the error persist, replace the fuser.
  3. If the error persists, replace the low-voltage power supply.

W = 3

Low temperature thermistor 1

  1. Reinstall the fuser. Check the connector (J128) between the fuser and the product. If it is damaged, replace the fuser.
  1. Reconnect the connector (J82) on the DC controller PCA.
  2. Replace the fuser.
  3. W = 2: Reconnect the connector (J62) on the low-voltage power supply PCA.
  4. If the error persists, replace the low-voltage power supply.

W = 4

High temperature thermistor 1

  1. Reinstall the fuser. Check the connector (J128) between the fuser and the product. If it is damaged,

replace the fuser.

  1. Reconnect the connector (J82) on the DC controller PCA.
  2. Replace the fuser.
  3. If the error persists, replace the low-voltage power supply.

W = 6

Drive circuit fault

  1. Check the power source. Make sure the power source meets product requirements.

NOTE: If the power source does not meet the power frequency requirement of 40 to 70Hz, the

fuser temperature control does not work properly and causes this error.

  1. Reconnect connectors J51, J52, J53, and J162 and DC controller PCA connectors J85, J95, and J96.
  1. If the error persists, replace the low-voltage power supply.

W = 10

Low temperature thermistor 2

  1. Reinstall the fuser. Check the connector (J128) between the fuser and the product. If it is damaged,

replace the fuser.

  1. Reconnect the connector (J62) on the low-voltage power supply PCA.
  2. If the error persists, replace the low-voltage power supply.

W = 11

High temperature thermistor 2

  1. Reinstall the fuser. Check the connector (J128) between the fuser and the product. If it is damaged,

replace the fuser.

  1. Reconnect the connector (J62) on the low-voltage power supply PCA.
  2. If the error persists, replace the low-voltage power supply.

W = 12

Fuser pressure release mechanism failure

  1. Reconnect the fuser connector (J128) and the DC controller PCA connector (J62).
  2. Check the fuser pressure release sensor flag. If the flag is damaged or not properly working, replace the fuser.
  1. Reconnect the fuser motor connector (J221) and the DC controller PCA connector (J89).
  2. Use the Component Test item in the Troubleshooting menu to test the fuser motor. If the motor fails the test, replace the fuser motor.
  1. If the error persists replace the fuser.

50.22.xx  See This article for troubleshooting steps

51.00.YY Error
Description  Laser/scanner error

◦ YY = 20

Black laser/scanner error

Recommended action

  1. Reconnect connector (J145) on the laser/scanner.
  2. Reconnect connectors (J86 and J93) on the DC controller.
  3. If the error persists, replace the laser/scanner.

52.XX.00 Error To continue turn off then on
Description  Laser/scanner error

◦ XX = 00

laser/scanner motor startup error

◦ XX = 20

Laser/scanner rotation error

Recommended action

  1. Reconnect connector (J145) on the laser/scanner.
  2. Reconnect connectors (J86 and J93) on the DC controller.
  3. Use the scanner motor (M108) drive test in the component test to verify that the scanner motor is properly functioning. If it is not, replace the laser/scanner.

NOTE: Listen for a high pitched whine from the motor.

  1. If the error persists, replace the laser/scanner.

54.XX.YY Error

Description

A sensor error has occurred.

Recommended action

54.00.03

Environmental sensor (TH3) failure

  1. Turn the product off, and then reconnect the connector (J63) on the DC controller PCA. Turn the

product on.

  1. If the environment sensor has been removed or replaced, check the connector (J199) on the

environment sensor and the connector (J63) on the DC controller PCA.

  1. If the error persists, replace the environment sensor assembly.

54.06.21

Primary laser/scanner beam detect abnormality

  1. Turn the product off, and then on.
  2. If the product has had parts removed or replace, check the connector (J93) on the DC controller PCA.
  1. If the error persists, replace the laser/scanner assembly.

55.00.YY DC controller error To continue turn off then on
Description  DC controller PCA error

◦ 55.00.01 (event code)

DC controller memory error

◦ 55.00.03 (event code

DC controller no engine response

◦ 55.00.04 (event code

DC controller communications timeout

Recommended action  Turn the product off, and then on.  If the error persists, replace the DC controller PCA.

55.0X.YY DC controller error To continue turn off then on
Description  DC controller PCA error

◦ 55.01.06 (event code)

NVRAM memory data error warning

◦ 55.02.06 (event code)

NVRAM memory access error warning

Recommended action  Turn the product off, and then on.
If the error persists, replace the DC controller PCA.

56.00.YY Error To continue turn off then on
Description  Optional paper trays communication error
Recommended action  Turn the product off, and then on.  If the error persists, reseat the optional paper trays (1 x 500-sheet feeder and/or 3 x 500-sheet feeder).  Check the input connectors for damage. If a connector is damaged, replace the connector.

57.00.0Y Error To continue turn off then on
Description  Fan error
Recommended action

57.00.03
Main fan (FN101) failure

  1. Turn the product off, and then on. Listen for fan noise at the back corner of the product. If no noise is heard, replace the power supply fan (FN101).
  1. If the fan has been removed or replaced, check the connector (J64) on the DC controller PCA.
  2. If the error persists, replace the main fan (FN101).

57.00.04
Laser/scanner fan (FN102) failure

  1. If this part has been removed or replace, check the connector (J75) on the DC controller PCA.
  2. If the error persists, replace the laser/scanner fan (FN102).

57.00.06
Cartridge fan (FN301) failure

  1. If this part has been removed or replace, check the connector (J95) on the DC controller PCA.
  2. If the fan has been removed or replaced, check the connector (J66) on the DC controller PCA.
  3. If the error persists, replace the cartridge fan (FN301).

57.00.05
Cartridge front-side fan (FN103) failure

  1. Turn the product off, and then on. Listen for fan noise at the middle back of the product. If no noise

is heard, replace the cartridge front-side fan (FN103).

  1. If the fan has been removed or replaced, check the connector (J79) on the DC controller PCA.
  2. If the error persists, replace the cartridge front-side fan (FN103).

57.00.07
Duplex fan (FN107) failure

  1. Turn the product off, and then on. Listen for fan noise at the left side of the product. If no noise is

heard, replace the duplex fan (FN107).

  1. If the fan has been removed or replaced, check the connector (J64) on the DC controller PCA.
  2. If the error persists, replace the duplexer.

58.00.0Y Error To continue turn off then on
Description  A sensor error has occurred.
Recommended action

58.00.05

Environmental sensor (TH3) failure

  1. Turn the product off.
  2. If this part has been removed or replace, check the connector (J63) on the DC controller PCA.
  3. If the error persists, replace the environmental sensor (TH3).

58.00.03

DC controller CPU failure

  1. Turn the product off.
  2. Check all of the connectors on the DC controller PCA.
  3. If the error persists, replace the DC controller PCA.

58.00.04

LVPS failure

  1. Turn the product off.
  2. If this part has been removed or replace, check the connector (J50) on the LVPS, and then check

the connector (J85 and J95) on the DC controller PCA.

  1. If the error persists, replace the LVPS.

59.00.YY error To continue turn off then on
Description  A motor error has occurred.

◦ YY = 00

Paper path malfunction

Recommended action

59.00.20 or 59.00.30

Feed motor (M101) failure (start-up or rotational)

  1. Reconnect the connector (J191) on the feed motor and the connector (J91) on the DC controller PCA.
  1. Use the feed motor (M101) drive test in the Component test to verify that the motor is properly functioning. If is not, replace the feed motor (M101).

59.00.40 or 59.00.50

Fuser motor (M299) failure (start-up or rotational)

  1. Reconnect the connector (J221) on the feed motor and the connector (J89) on the DC controller PCA.
  1. Use the fuser motor (M299) drive test in the Component test to verify that the motor is properly functioning. If it is not, replace the fuser motor (M299).

59.00.60 or 59.00.70

Drum motor (M102) failure (start-up or rotational)

  1. Reconnect the connector (J187) on the drum motor and the connector (J87) on the DC controller PCA.
  1. Use the drum motor (M102) drive test in the Component test to verify that the motor is properly functioning. If it is not, replace the drum motor (M102).

59.A2.0x Error
Description  A product error has occurred.
Recommended action

59.A2.02 or 59.A2.11

Lifter driver assembly Tray 2 failure

  1. Use the Tray/Bin manual sensor test to verify that the Tray 2 paper (PS107 and PS907) surface sensors are properly functioning.
  1. If this part has been removed or replace, check the connector (J73 and J94) on the on the DC controller PCA.
  1. Check the media stack surface sensor lever and place it in the correct position to move smoothly.  Replace the media stack surface sensor lever if it is damaged.
  1. If the error persists, replace the lifter drive assembly (Tray 2).

59.A2.12 to 59.A2.15

Lifter driver assembly Tray 3 to 6 motor failure

  1. Reconnect the connectors (J1605 and J1608) on the paper feeder drive PCA.
  2. Reconnect the connectors (J1703 and J1707) on the paper cassette drive PCA.
  3. Replace the sheet feeder media stack surface sensor.
  4. If the error persists, replace the lifter motor for the specific sheet feeder.

60.00.0Y Tray <Y> lifting error
Description  A tray lift motor error has occurred.
Recommended action

60.00.02

Lifter driver assembly Tray 2 failure

  1. Use the Tray/Bin manual sensor test to verify that the Tray 2 paper (PS107 and PS907) surface  sensors are properly functioning.
  1. If this part has been removed or replace, check the connector (J73 and J94) on the on the DC  controller PCA.
  1. Check the media stack surface sensor level and place it in the correct position to move smoothly.

Replace the sensor lever if it is damaged.

  1. Replace the media stack surface sensor.
  2. If the error persists, replace the lifter drive assembly (Tray 2).

60.00.12 to 60.00.15

Lifter driver assembly Tray 3 failure

  1. Use the Tray/Bin manual sensor test to verify that the Tray 3 paper (SR1 and SR2) surface sensors

are properly functioning.

  1. If this part has been removed or replace, check the connector (1605 and 1608) on the on the

paper feeder controller PCA.

  1. Reconnect the connectors (J1703 and J1707) on the sheet feeder PCA.
  2. Replace the sheet feeder media stack surface sensor.
  3. If the error persists, replace the lifter drive assembly (Tray 3-6).

62.00.00 No system To continue turn off then on
Description  Internal system failure
Recommended action  Turn the product off, and then on.

If the error persists, reload the firmware. If the error still persists, perform a firmware upgrade.

If the firmware upgrade does not resolve the problem, replace the hard disk.

65.X0.A1 Output accessory disconnected
Description

An external paper handling accessory connection has been interrupted.

Recommended action

  1. Turn the product off.
  2. Make sure that all packing materials have been removed from the paper handling accessory.
  3. Check the paper path for obstructions, or jammed paper.
  4. Check the accessory cable connection.
  5. Turn the product on. If the error persists, replace the accessory.

66.80.YY Stapler/Stacker failure
Description  An external paper handling accessory error has occurred.

◦ 66.80.01 (event code)

Y-align malfunction

◦ 66.80.02 (event code)

Jogger malfunction

◦ 66.80.03 (event code)

Stapler malfunction

◦ 66.80.21 (event code)

Lift up malfunction

◦ 66.80.22 (event code)

Lift down malfunction

◦ 66.80.23 (event code)

Lift sensor malfunction

◦ 66.80.33 (event code)

Output roller malfunction

◦ 66.80.35 (event code)

Self priming malfunction

◦ 66.80.51 (event code)

System error (FW error)

◦ 66.80.55 (event code)

System error 5 (FW error)

◦ 66.80.56 (event code)

System error 6 (FW error)

◦ 66.80.57 (event code)

System error 7 (FW error)

◦ 66.80.58 (event code)

System error 8 (FW error)

◦ 66.80.59 (event code)

System error 9 (FW error)

◦ 66.80.60 (event code)

System error 10 (inter-page delay mismatch)

◦ 66.80.61 (event code)

System error 11 (lifter task trouble)

◦ 66.80.62 (event code)

System error 12 (inter-page delay mismatch)

◦ 66.80.63 (event code)

System error 13 (FW error)

◦ 66.80.64 (event code)

System error 14 (FW error)

◦ 66.80.65 (event code)

System error 15 (FW error)

◦ 66.80.70 (event code)

Page-info in flush

◦ 66.80.71 (event code)

Flush request in PDLV

◦ 66.80.72 (event code)

Delivery notice error

◦ 66.80.73 (event code)

Flush request in checking paper path

◦ 66.80.74 (event code)

Checking paper path start in PDLV

◦ 66.80.75 (event code)

Flush request in flush

◦ 66.80.76 (event code)

Non-flush complete

Recommended action

Turn the product off, and then on.

If the error persists, replace the paper handling device.

69.11.YY Error To continue turn off then on
Description  Duplexer error
Recommended action

Turn the product off, and then on.

If the error persists, replace the duplexer.

70.00.00 Error To continue turn off then on
Description  DC controller failure
Recommended action   Turn the product off, and then on.  If the error persists, replace the DC controller.

79.XX.YY Error To continue turn off then on
Description

This error can be caused by corrupted print jobs, software application issues, non-product specific

printer drivers, poor-quality USB or network cables, bad network connections or incorrect network

configurations, invalid firmware operations, or unsupported accessories.

Recommended action

  1. Turn the product off, and then on.
  2. If the error persists, check the following:
  • The error might be caused by a network connectivity problem, such as a bad interface cable,

a bad USB port, or an invalid network configuration setting.

  • The error might be caused by the print job, an invalid print driver, a problem with the

software application, or a problem with the file you are printing.

Make sure you are using the correct printer driver. Try printing using a different software

application. Try printing a different file or print job.

  • Upgrading the product firmware might resolve the problem.

80.0X.YY Embedded JetDirect error
Description  Embedded HP JetDirect print server critical error

◦ 80.01.80 (event code)

No heartbeat

◦ 80.01.81 (event code)

Reclaim timeout

◦ 80.01.82 (event code)

Invalid data length

◦ 80.01.8B (event code)

Invalid max outstanding packet header field

◦ 80.01.8C (event code)

Invalid channel mapping response

◦ 80.03.01 (event code)

No PGP buffers

◦ 80.03.02 (event code)

Channel table full

◦ 80.03.03 (event code)

Producer index not reset

◦ 80.03.04 (event code)

Consumer index not reset

◦ 80.03.05 (event code)

Queue position size too small

◦ 80.03.06 (event code)

Transport overflow

◦ 80.03.07 (event code)

No overflow packets

◦ 80.03.08 (event code)

Invalid identify response

◦ 80.03.09 (event code)

Invalid channel map return status

◦ 80.03.1080.03.10 (event code)

Invalid reclaim return status

◦ 80.03.12 (event code)

Datagram invalid buffer

◦ 80.03.13 (event code)

Max stream channels

◦ 80.03.14 (event code)

Max datagram channels

◦ 80.03.15 (event code)

Card reset failed

◦ 80.03.16 (event code)

Self test failure

◦ 80.03.17 (event code)

Unknown PGP packet

◦ 80.03.18 (event code)

Duplicate I/O channel.

Recommended action

Turn the product off, and then on.

If the error persists, replace the formatter.

81.YY.ZZ EIO-1 Card Failure
Description  An EIO error has occurred.

◦ 81.01.80 (event code)

No heartbeat

◦ 81.01.81 (event code)

Reclaim timeout

◦ 81.01.82 (event code)

Invalid data length

◦ 81.01.8B (event code)

Invalid max outstanding

◦ 81.01.8C (event code)

Invalid channel mapping

◦ 81.03.01 (event code)

No PGP buffers

◦ 81.03.02 (event code)

Channel table full

◦ 81.03.03 (event code)

Producer index not reset

◦ 81.03.04 (event code)

Consumer index not reset

◦ 81.03.05 (event code)

Queue position size

◦ 81.03.06 (event code)

Transport overflow

◦ 81.03.07 (event code)

No overflow packets

◦ 81.03.08 (event code)

Invalid identify response

◦ 81.03.09 (event code)

Invalid channel map return

◦ 81.03.10 (event code)

Invalid reclaim return status

◦ 81.03.12 (event code)

Datagram invalid buffer

◦ 81.03.13 (event code)

Max stream channels

◦ 81.03.14 (event code)

Max datagram channels

◦ 81.03.15 (event code)

Card reset failed

◦ 81.03.16 (event code)

Self test failure

◦ 81.03.17 (event code)

Unknown PGP packet

◦ 81.03.18 (event code)

Duplicate I/O channel

Recommended action

Turn the product off, and then on.

If the error persists, replace the EIO device..

82.73.46 OR 82.73.47

Description  A hard disk or compact flash disk cleaning failed. Usually caused by a failure of the disk hardware.
Recommended action

  1. Turn the product off, and then on.
  2. Use the Clean Disk item in the Preboot menu.
  3. Reload the firmware.

98.00.01 Corrupt data in firmware volume

Description

Data corruption has occurred in the firmware volume

Recommended action

Turn the product off, and then on.

Use the Clean Disk item in the Preboot menu.

Reload the firmware.

98.00.02 Corrupt data in solutions volume
Description  Data corruption has occurred in the solutions volume

Recommended action  Turn the product off, and then on.  Use the Clean Disk item in the Preboot menu.  Reload the firmware.

98.00.03 Corrupt data in configuration volume
Description

Data corruption has occurred in the configuration volume

Recommended action  Turn the product off, and then on.

Use the Clean Disk item in the Preboot menu.

Reload the firmware.

98.00.04 Corrupt data in job data volume
Description  Data corruption has occurred in the job data volume

Recommended action  Turn the product off, and then on.  Rerun the file erase function.

99.00.01 Upgrade not performed file is corrupt
Description  A remote firmware upgrade (RFU) was not performed.  CRC error in the firmware image (bad image).
Recommended action  Download the RFU file and attempt the upgrade again.

99.00.02 Upgrade not performed timeout during receive
Description  A remote firmware upgrade (RFU) was not performed.  I/O timeout when reading header number and size. Indicates a problem with the network environment,  not the device.

Recommended action  The most common cause is an issue with the network environment. Make sure that there is a good  connection to the device and attempt the upgrade again, or upgrade using the USB walk-up port.

99.00.03 Upgrade not performed error writing to disk
Description A remote firmware upgrade (RFU) was not performed.
Disk error. May indicate a problem or a hard disk failure. It might be necessary to check the connection to the hard disk or replace the hard disk.
Recommended action

  1. Download the RFU file and attempt the upgrade again.
  2. If the error persists, perform the Clean Disk process. You will then need to download firmware

from the Preboot menu.

  1. If the error persists, replace the hard disk.

99.00.04 Upgrade not performed timeout during receive
Description  A remote firmware upgrade (RFU) was not performed.  I/O timeout when reading rest of header.
Recommended action  The most common cause is an issue with the network environment. Make sure that there is a good connection to the device and attempt the upgrade again, or upgrade using the USB walk-up port.

99.00.05 Upgrade not performed timeout during receive
Description  A remote firmware upgrade (RFU) was not performed.
I/O timeout when reading image data.
Recommended action  The most common cause is an issue with the network environment. Make sure that there is a good connection to the device and attempt the upgrade again, or upgrade using the USB walk-up port.

99.00.06 Upgrade not performed error reading upgrade
Description A remote firmware upgrade (RFU) was not performed.
Unexpected read error when reading header number and size.
Recommended action  Download the RFU file and attempt the upgrade again.

  1. If the error persists, replace the hard disk.

99.00.07 Upgrade not performed error reading upgrade
Description  A remote firmware upgrade (RFU) was not performed.  Unexpected read error when reading rest of header.
Recommended action

  1. Download the RFU file and attempt the upgrade again.
  2. If the error persists, replace the hard disk.

99.00.08 Upgrade not performed error reading upgrade
Description  A remote firmware upgrade (RFU) was not performed.  Unexpected read error when reading image data.
Recommended action

  1. Download the RFU file and attempt the upgrade again.
  2. If the error persists, replace the hard disk.

99.00.09 Upgrade canceled by user
Description A remote firmware upgrade (RFU) was not performed.  The RFU was canceled by the user.
Recommended action  Resend the RFU.

99.00.10 Upgrade canceled by user
Description  A remote firmware upgrade (RFU) was not performed.  Job canceled when reading header number and size.
Recommended action  Resend the RFU.

99.00.11 Upgrade canceled by user
Description  A remote firmware upgrade (RFU) was not performed.  Job canceled when reading rest of header.
Recommended action  Resend the RFU.

99.00.12 Upgrade not performed the file is invalid
Description  A remote firmware upgrade (RFU) was not performed. Header number is 1 but header size doesn’t match version 1 size.
Recommended action  Download the RFU file again. Make sure that you download the file for the correct product model.  Resend the RFU.

99.00.13 Upgrade not performed the file is invalid
Description  A remote firmware upgrade (RFU) was not performed.
Header number is 2 but header size doesn’t match version 2 size.
Recommended action  Download the RFU file again. Make sure that you download the file for the correct product model.  Resend the RFU.

99.00.14 Upgrade not performed the file is invalid
Description  A remote firmware upgrade (RFU) was not performed.  The file is invalid.
Recommended action  Download the RFU file again. Make sure that you download the file for the correct product model.  Resend the RFU.

99.00.2X

Description
◦ 99.00.20 (event log)
The bundle is not for this product

◦ 99.00.21 (event log)
The bundle is not signed with the correct signature, or the signature is invalid

◦ 99.00.22 (event log)
The bundle header version is not supported by this firmware

◦ 99.00.23 (event log)
The package header version is not supported by this firmware

◦ 99.00.24 (event log)
◦ The format of the bundle is invalid

◦ 99.00.25 (event log)
The format of the package is invalid

◦ 99.00.26 (event log)
A CRC32 check did not pass

◦ 99.00.27 (event log)
An I/O error occurred while downloading the bundle
Recommended action  Download the correct firmware file from http://www.hp.com/go/lj600Series_firmware, and then resend the  firmware upgrade.

99.00.27 only: Turn the product off, and then on again. Resend the firware upgrade. If the error  persists, try the sending the upgrade by another method (USB or Embedded Web Server).

99.09.60 Unsupported disk
Description  Preboot menu error.
The hard disk currently installed is not recognized or supported by the product.
Recommended action  Install the correct hard disk for this product.

99.09.61 Unsupported disk
Description  Preboot menu error.

The installed disk is installed in a product configured for a encrypted hard disk.
Recommended action  Access the Preboot menu and then select Lock Disk to lock the disk.

99.09.62 Unknown disk
Description  Preboot menu error.  The installed disk was previously locked in another product.
Recommended action  Install a new disk or use the Preboot menu to unlock this disk. If the disk is to be reused in a different  product, execute the Clean Disk procedure from the Preboot menu, then reload firmware and lock the disk.

99.09.63 Incorrect disk
Description  A new or blank disk has been installed in a device which previously had an encrypted disk.
Recommended action  Follow the procedure to load firmware on a new hard disk and then lock it to this product.

99.09.64 Disk malfunction
Description A fatal hard disk failure has occurred.
Recommended action  Replace the hard disk drive.

99.09.65 Disk data error
Description Disk data corruption has occurred.
Recommended action  Execute the Clean Disk procedure from the Preboot menu, and then resend the RFU.

99.09.66 No disk installed
Description  A disk drive is not installed in the product.
Recommended action  Install a compatible hard disk drive.

99.09.67 Disk is not bootable please download firmware
Description  The product has a non-secure disk (solid state disk) installed as the boot disk, and it has been replaced with a new service part. A new firmware image needs to be downloaded to the device.
Recommended action

  1. Press any key to continue to the main Preboot menu.
  2. Press the Help button to see the help text for the error.
  3. Select the Administrator menu.

NOTE: If there is a password assigned to the Administrator, a prompt to enter the password displays.

  1. Select the Download item.
  2. The user can now download a new firmware bundle to the product.

99.XX.YY
Description  Firmware installation error
Recommended action  Reload the firmware.
<binname> full Remove all paper from bin
Description  The specified output bin is full.
Recommended action  Empty the bin to continue printing.

Error Message List

Wait a moment. Network initializing .

The network is being initialized.

Wait for a while until the machine connects to the network.

Checking File System

File system in the hard disk is being checked. Wait for a while.

Inspection is required. PU Flash Error

Turn the machine off, and then back on. If the same error occurs, contact your dealer.

Inspection is required. PU Communication Error

Turn the machine off, and then back on. If the same error occurs, contact your dealer.

Offline Mode

The machine is offline. Press the Online button to set it to [Online].

Data present.

Data remains unprinted.

Deleting data.

The job was cancelled or user is unauthorized.

Warming up.

The machine is adjusting the temperature of the fuser unit. Wait for a while.

Preparing .

Color registration and density are being adjusted. Wait for a while.

Updating firmware. Do not turn OFF the power.

The programs on the machine are being updated.

Do not turn the machine off until the update completes.

The machine automatically restarts after the update completes.

Toner Low.

The toner indicated on the screen is low. Have a new toner cartridge ready.

Waste Toner Full Replace with new Toner Cartridge.

Waste toner is full. Replace the toner cartridge with a new one.

C: Cyan (blue), M: Magenta (red)

C Non Recommended Toner.

An optimum C (Cyan, blue) toner cartridge is not installed.

Use a toner cartridge that matches your machine.

M Non Recommended Toner.

An optimum M (Magenta, red) toner cartridge is not installed.

Use a toner cartridge that matches your machine.

Y Non Recommended Toner.

An optimum Y (Yellow) toner cartridge is not installed.

Use a toner cartridge that matches your machine.

K Non Recommended Toner.

An optimum K (Black) toner cartridge is not installed.

Use a toner cartridge that matches your machine.

Error Postscript

A postscript error has occurred.

Image Drum Near Life.

The image drum indicated on the screen is near life. Have a new image drum ready.

C: Cyan (blue), M: Magenta (red), Y: Yellow, K: Black

Fuser Near Life.

The fuser unit is near life. Have a new fuser unit ready.

Belt Unit Near Life.

The belt unit is near life. Have a new belt unit ready.

Fuser Unit Life. Install New Fuser Unit.

The fuser unit reaches its lifetime.

Replace the fuser unit with a new one.

Belt Unit Life. Install New Belt Unit.

The belt unit reaches its lifetime.

Replace the belt unit with a new one.

Toner empty. Replace with new Toner Cartridge.

The toner indicated on the screen is empty. Replace the empty toner cartridge with a new one.

C: Cyan (blue), M: Magenta (red), Y: Yellow, K: Black

Toner cartridge not installed.

A color toner cartridge indicated on the screen is not installed.

Install the toner cartridge.

C: Cyan (blue), M: Magenta (red), Y: Yellow, K: Black

Image Drum Life. Please install new Image Drum Unit.

The image drum indicated on the screen reaches its lifetime.

Replace the image drum with a new one.

C: Cyan (blue), M: Magenta (red), Y: Yellow, K: Black

TRAY is empty.

No paper is loaded in the tray. Load paper.

File System is full.

Memory in the file system is full.

Delete unnecessary files.

The File System is write-protected.

The file you are trying to write is write-protected.

Check the file name.

Insufficient page memory to collate.

Insufficient memory error has occurred during collate printing.

Reduce the number of pages to print.

Insufficient memory. Error: 014

Memory full error has occurred during PC Fax reception. Press [Close].

Unauthorized user, job cancelled.

Unauthorized job was sent or unauthorized user attempted to print or send a fax. Data was deleted. Contact your administrator to use this machine.

File erasing .

Files stored for authentication print are being deleted.

Wait for a while.

Deleting encrypted authentication print data.

Files stored for encrypted authentication print are being deleted. Wait for a while.

Erased Data Full

Files supposed to be deleted are full. Erase the files.

Secure job storage period exceeded.

Files whose authentication print data storage period expired were automatically deleted.

Disk Read/Write Error

An error has occurred in the file system. Press [Close].

Flash Error

An error has occurred when firmware was being updated.

Contact the administrator.

Invalid print data received.

Invalid print data or PC fax data was received. To erase the message, press [Close].

If you performed authentication printing, the data was deleted because it was incomplete. Print again.

Received data has been discarded because Job Type is restricted.

Data whose job type is not defined in the acceptable job type settings was received. The data was discarded without being processed.

Select a job type defined in the acceptable job type settings for [Job Type] of the printer driver and print again.

Manual Request. Error : 500

Print on paper fed manually. Load paper in the MP tray.

Please change [MEDIA_SIZE] [MEDIA_TYPE] in [TRAY]. Error: 461, 462, 463, 464

The size and type of fed paper do not match those indicated on the screen. Use the same size and type of paper selected on the application.

Please change [MEDIA_SIZE] [MEDIA_TYPE] in MP Tray Error: 460

The size and type of paper loaded in the MP tray do not match those indicated on the screen. Make sure that the size and type of paper loaded in the MP tray match those selected on the application.

Wait a moment. Message Data processing .

Messages to be displayed on the machine are being updated. Wait for a while.

Wait a moment. Message Data writing .

Messages to be displayed on the machine are being updated. Wait for a while.

Restart the machine. Writing message data has been complete.

Messages to be displayed on the machine are now updated.

Turn the machine off, and then back on.

Wait for a while.

Please check data. Message Data Write Error

Updating messages to be displayed on the machine failed.

Make sure that you use right data for this machine.

Wait a moment. Network Configuration writing .

Network settings for this machine is changed. The new settings are being stored. Wait for a while.

Wait a moment. Network initializing .

Network settings for this machine are initializing.

Paper [TRAY] is empty Set [MEDIA_SIZE] Error: 490, 491, 492, 493, 494

No paper is loaded in the indicated tray. Load paper of the displayed size.

[TRAY] cassette is missing. Open and Close the indicated cassette. Error: 440, 441, 442, 430, 431, 432, 433

The tray is not installed. Install the cassette. If the cassette is already inserted, pull it out, and then insert it again.

Insufficient memory. Error: 420

Data is too complicated. Memory full error has occurred during processing. Reduce the volume of the print data.

Waste Toner Full Replace with new Toner Cartridge. Error: 414, 415, 416, 417

Waste toner of the toner cartridge is full. Opening and closing the front cover can resume printing for a while, but it may damage the image drum. Replace the toner cartridge with a new one as soon as possible.

C: Cyan (blue), M: Magenta (red)

Toner empty. Replace with new Toner Cartridge. Error: 410, 411, 412, 413

The indicated cartridge ran out of toner.

Opening and closing the front cover can resume printing for a while, but it may damage the image drum. Replace the toner cartridge with a new one as soon as possible.

C: Cyan (blue), M: Magenta (red), Y: Yellow, K: Black

Incompatible C Toner. Error: 552, 556, 616, 622

The installed C (Cyan, blue) toner cartridge is not optimum.

We recommend using an optimum toner cartridge.

Incompatible M Toner. Error: 551, 555, 615, 621

The installed M (Magenta, red) toner cartridge is not optimum.

We recommend using an optimum toner cartridge.

Incompatible Y Toner. Error: 550, 554, 614, 620

The installed Y (Yellow) toner cartridge is not optimum.

We recommend using an optimum toner cartridge.

Incompatible K Toner. Error: 553, 557, 617, 623

The installed K (Black) toner cartridge is not optimum.

We recommend using an optimum toner cartridge.

Toner Not Installed. Error: 610, 611, 612, 613

A color toner cartridge indicated on the screen is not installed.

Install the toner cartridge.

C: Cyan (blue), M: Magenta (red), Y: Yellow, K: Black

Image Drum Sensor Error Check Image Drum. Error: 540, 541, 542, 543

The sensor error has occurred in the image drum indicated on the screen.

Uninstall the image drum, and then install it again.

If the message persists, uninstall the toner cartridge and install it again.

If the toner cartridge is not installed, install it.

C: Cyan (blue), M: Magenta (red), Y: Yellow, K: Black

Multiple sheets of paper have been fed. Reset Paper in [TRAY]. Error: 401

The indicated tray fed multiple sheets of paper at a time.

Remove the cassette from the tray, and then load paper again.

Paper Size Error. Reset Paper in [TRAY]. Error: 400

Paper size error has occurred in the indicated tray. Make sure that the size made by paper loaded in the tray matches the setting made by the paper size dial in the paper cassette. Load paper according to the paper size and direction set for the paper size dial.

If the setting made by the paper size dial is wrong, cancel printing first, set the paper size dial, and then print again.

Make sure that the cassette does not feed multiple sheets of paper at a time after starting printing. If it happens, remove paper, and then load paper correctly.

Paper jam has occurred. Open the front cover and remove the paper. Error: 390

Paper jammed via the paper feed path from the MP tray.

If the edge of the jammed paper is not visible, open the front cover and remove the paper.

Paper jam has occurred. Pull out the [TRAY] cassette and then remove the paper. Error: 391, 392, 393, 394

A paper jammed via the paper feed path from the indicated tray.

Pull out the cassette, and then remove paper. If multiple sheets of paper are fed at a time, remove paper and reload paper.

Make sure that the paper stoppers are set in the right position.

Paper jam has occurred. Open the front cover and remove the paper. Error: 372, 380

Paper jammed in the paper feed path of the machine. Open the front cover and remove the jammed paper.

A paper jam has occurred under the image drum or around the fuser unit. Please remove paper. Error: 381, 382, 383, 348, 389

A paper jam has occurred inside the machine.

Open the cover and remove jammed paper.

A Paper Jam has occurred and paper remains near the Duplex Unit. Please remove paper. Error: 370, 371, 373

Paper jammed near the duplex printing unit.

Pull out the duplex unit on the back of the machine, and then remove jammed paper.

The 2-Sided Printing unit is not set correctly. Error: 360

The duplex unit is not properly installed. Install the duplex unit.

Image Drum Life. Please install new Image Drum Unit. Error: 350, 351, 352, 353

The image drum indicated on the screen reaches its lifetime.

Replace the image drum with a new one.

Opening and closing the cover can resume printing for a while. Replace with a new one as soon as possible, however.

C: Cyan (blue), M: Magenta (red), Y: Yellow, K: Black

Image Drum Life. Please install new Image Drum Unit. Error: 560, 561, 562, 563, 564, 565, 566, 567

The image drum indicated on the screen reaches its lifetime.

Replace the image drum with a new one.

C: Cyan (blue), M: Magenta (red), Y: Yellow, K: Black

Image Drum Life. Please install new Image Drum Unit. Error: 680, 681, 682, 683

Printing has stopped because the image drum indicated on the screen reached its lifetime. Replace with a new image drum to print.

C: Cyan (blue), M: Magenta (red), Y: Yellow, K: Black

Fuser Unit Life. Install New Fuser Unit. Error: 354

The fuser unit reaches its lifetime.

Replace the fuser unit with a new one.

Opening and closing the cover can resume printing for a while. Replace with a new one as soon as possible for maintaining the print quality.

Belt Unit Life. Install New Belt Unit. Error: 355

The belt unit reaches its lifetime.

Replace the belt unit with a new one.

Opening and closing the cover can resume printing for a while. Replace with a new one as soon as possible for maintaining the print quality.

The Fuser Unit is not installed correctly. Reset Fuser Unit. Error: 348

The fuser unit is not properly installed. Remove and re-install the fuser unit. If the error persists after re-installing, replace the fuser unit with a new one.

Waste Toner Full. Install New Belt Unit. Error: 356

Waste toner of the belt unit is full. Replace the belt unit with a new one. Opening and closing the cover can resume printing. Printing stops after 500 sheets are printed.

Toner cartridge not properly installed. Error: 544, 545, 546, 547

A color toner cartridge indicated on the screen is not installed.

Make sure that the lever on the toner cartridge is fully turned and the protective tape is removed.

C: Cyan (blue), M: Magenta (red), Y: Yellow, K: Black

Image Drum not properly installed. Check Image Drum. Error: 340, 341,342, 343

The indicated image drum is not installed correctly.

Remove and re-install the image drum.

C: Cyan (blue), M: Magenta (red), Y: Yellow, K: Black

The Fuser Unit is not installed correctly. Reset Fuser Unit. Error: 320

The fuser unit is not properly installed. Remove and re-install the fuser unit.

Belt Unit not installed correctly. Re-set the Belt Unit. Error: 330

The belt unit is not properly installed. Remove and re-install the belt unit.

[COVER] Open. Error: 310, 311, 587

Indicated cover is open. Close the cover.

Error: 310 The output tray, 311 The front cover, 587 The upper output tray

Please check data. Program Data Write Error

An error occurred when firmware was being updated.

Use a correct update file.

Power OFF/ON

Turn the machine off, and then back on.

If the same error occurs, contact your dealer.

Inspection is required.

Turn the machine off, and then back on.

If the same error occurs, contact your dealer.

Cancelling .

The cancel button was pressed while copying. The copy job is being cancelled. Wait for a while.

Automatic document feeder (ADF) cover is open.

The ADF cover of the scanner is open. Close the cover.

Document jam has occurred. Open the automatic document feeder (ADF) cover on the scanner to check.

Paper jammed in the ADF of the scanner.

Open the ADF cover and remove jammed paper.

Multiple sheets of document have been fed. Open the automatic document feeder (ADF) cover on the scanner to check.

Multiple sheets of document have been fed. Fan a stack of the paper well and place them on the automatic document feeder (ADF). Use the document glass if a tag or label is affixed to the document.

Scanner lamp error check the lamp.

Light volume of the scanner is low. Contact your dealer.

Power OFF/ON Carriage Error

An error has occurred on the carriage of the scanner. Turn the machine off, and then back on.

If the same error occurs, contact your dealer.

USB Memory Full

Scan To USB Memory was cancelled because the USB Memory is full.

Check the free space in the USB Memory.

Writing to USB memory failed.

The USB Memory is write-protected. Unlock the protection.

USB Memory disconnected.

The USB Memory was removed while performing Scan To USB Memory.

Connect to PC failed.

No destination computer was found for Scan to Computer. Make sure that your computer is turned on and recordable.

To erase the message, press [Close].

Insufficient memory occurred during Rx.

Memory full error has occurred during fax reception. Ensure available memory.

Communication Error

An error has occurred during fax transmission or fax reception.

Telephone

The external phone is in use.

File Transmission Error

An error such as a malfunction of the server or disconnection of a network cable has occurred while performing Scan To shared folder.

Check the network connection.

To erase the message, press [Close].

E-mail Transmission Error

An error such as a malfunction of the server or disconnection of a network cable has occurred while performing Scan To E-mail. Check the network connection.

To erase the message, press [Close].

Please check SMTP settings.

Cannot connect to the SMTP server. Check the network settings.

Please check POP3 settings.

Cannot connect to the POP3 server. Check the network settings.

SMTP Login failed.

An attempt to log into the SMTP server ended up an authentication error.

Check the network settings.

SMTP Auth. Unsupported

The SMTP server does not support the authentication system.

Check the network settings.

POP3 Login failed.

An attempt to log into the POP3 server ended up an authentication error.

Check the network settings.

Getting target IP failed. Please Check DHCP settings.

The DHCP server cannot be detected. Check the network connection.

Please check DNS settings.

Cannot connect to the DNS server. Check the network connection.

Please check Server settings.

Cannot connect to the file server. Check the network settings.

Server Login failed.

Logging into the file server failed. Check the server settings.

Entering directory failed.

Connecting to the directory of the FTP server failed. Check the server settings.

Changing data Transfer Type failed.

File transmission failed because the file transfer type was not accepted by the FTP server. Change the FTP transfer type to «binary».

File writing failed.

Files sent using Scan To shared folder could not be written. Check the access rights for the shared folder.

FTP destination Full.

Memory in the FTP server is low. Delete unnecessary files and ensure the free space.

Please change File Name.

The specified file name is not acceptable. Check the FTP server settings and change the file name.

Device communication protocol not supported.

The server does not support CIFS or FTP. Check the server settings.

Please check Network Share Name.

The name of the network shared folder is not correct. Check the folder name.

Please check data. Program Data Write Error

An error has occurred when program was being updated.

Please insert USB Memory.

Scan To USB Memory or print from USB Memory with USB Memory not inserted was attempted.

Insert USB Memory.

[TRAY] cassette missing.

The cassette in the indicated tray is pulled out.

Install the cassette.

Access Limitation Error Monochrome printing was performed due to the color printing limitation.

A color print job was converted to a mono print job due to an unauthorized user. Contact your administrator for color printing.

Access Limitation Error Data was deleted due to the color printing limitation.

A color print job was deleted due to an unauthorized user. Contact your administrator for color printing.

Restricted access error Data deleted due to printing restrictions.

A print job was deleted due to an unauthorized user. Contact your administrator for printing.

Incompatible USB device connected. Remove the connected USB device.

An unsupported USB device is connected. Remove the USB device.

Please remove the connected USB device. USB device has not been recognized.

The connected USB device was not recognized. Remove the USB device.

Please remove the USB Hub. USB Hub is connected.

A USB hub is connected. Remove the USB hub. This machine does not support USB hub.

Inspection is required. SIP Error

Turn the machine off, and then back on. If the same error occurs, contact your dealer.

Please call service. Scanner unit failed to detect printer unit.

Turn the machine off, and then back on. If the same error occurs, contact your dealer.

HDD Error 0

While initializing this machine, a hard disk which needs formatting was detected.

HDD Error 250

While initializing this machine, a damaged file for encrypted authentication printing was found. Format the hard disk again.

Accounting Log buffer is near full.

The accounting log buffer is almost full.

Acquire the log and free the buffer.

Accounting Log Writing Error

An accounting log writing error has occurred.

To erase the message, press [Close].

Job Log Database Error

A data base access error has occurred while writing or reading the job log. Turning the machine off and on may resolve the problem.

To erase the message, press [Close].

Accounting Log Buffer Full (Delete old logs)

Old logs were deleted, because accounting log buffer was full. Acquire the log and free the buffer.

Power OFF/ON

Turn the machine off, and then back on. If the same error occurs, contact your dealer.

A decoding error occurred. Check the image data.

An error has occurred in the image data sent to this machine. Check the image data.

Process has been canceled as there is no space on the device. Please free up enough memory space by reducing usage and try again.

Processing data was cancelled due to memory full.

Reduce the usage on the device to ensure available memory, and then retry.

Process has been canceled by a device error. After maintenance or change of the device, please try again.

Processing data was cancelled because an error occurred on the device.

Repair or replace the device, and then retry.

Access denied to PC. Please check PC.

Connecting to a computer failed when performing Scan to Computer. Check the settings on the computer.

Deleting data.

This machine ran out of color toner. Color print data is being deleted.

Error PDF

The PDF file is damaged.

This PDF file is password protected.

This PDF file is password protected. Enter a password to print.

Valid password required to print document.

This PDF needs authentication. Enter a password to print.

No communication with the SNTP server.

Obtaining current time from the SNTP server failed. Check the server.

USB Memory disconnected.

The USB Memory was removed while printing from USB Memory. Do not remove USB Memory while printing is in progress.

Cannot open the file.

The specified file could not be Opened. Check the file.

Cannot read the file.

Files could not be read. Check the device where the files are stored.

File loading from USB.

Data is being read from USB Memory.

Press the Stop button to cancel reading.

An error occurred. Scanning is pending.

Printing has stopped due to an error.

Image Drum Sensor Error.

The toner sensor error has occurred in the image drum indicated on the screen.

Printing was stopped. Rear Output Tray was opened during printing. Open the Output Tray. Error code: 409

The rear output tray was moved while printing.

Place the rear output tray in the correct position, and then open and close the output tray.

Toner empty. Replace with new Toner Cartridge.

The indicated cartridge ran out of toner.

Replace the empty toner cartridge with a new one.

Wait Timeout in menu is disabled. Printing is disabled except by USB. Clear page buffer and enable time out in menu.

Wait Timeout is disabled.

Insufficient memory occurred during Fax Tx reservation.

Insufficient memory error has occurred during Scan To fax.

Insufficient memory.

Insufficient memory error has occurred during fax reception.

E-mail receiving has been cancelled.

E-mail reception was cancelled.

Check the file format and size of the attached file.

Wireless settings are incomplete.

Wrong values are set or items remain unset in the wireless LAN settings. Check the wireless settings.

Not connected to wireless access point.

No wireless LAN access points are found.

Make sure that the access point is turned on.

Disconnect and re-connect to wireless LAN.

Wireless startup failed.

Restart the machine. If the error persists, contact your dealer.

Firmware Update Error Please try again. If network doesn’t work, please try firmware update over USB.

Updating the firmware failed. Update again.

Registering with Google Cloud Print. Don’t turn off the power until registration is complete.

This machine is being registered to the Google Cloud Print service. Wait for a while.

Deleting from Google Cloud Print.

This machine is being removed from the Google Cloud Print service. Wait for a while.

Caution, unknown Consumable detected Go to User Manual «Trouble Shooting» to restore operation Error 709

You can use any consumables in your product, but you must accept the risks of using non-genuine consumables.

If the use of non-genuine consumables causes damage to the product or results in your product not functioning to its full specification, then such damage or effect on the product is not covered by warranty.

To accept these risks and to restore function;

Turn off the machine.

Holding the [CLEAR] button, turn on the machine.

Release the [CLEAR] button when «RAM CHECK 100%» is displayed.

This operation log is recorded in the product.

If you have any questions, contact your dealer.

Replace the image drum. [PAGES] Pages Left.

The image drum indicated on the screen reaches its lifetime.

Replace the image drum with a new one.

C: Cyan (blue), M: Magenta (red), Y: Yellow, K: Black

Replace the image drum. Print Quality Not Guaranteed.

The image drum indicated on the screen reaches its lifetime.

Replace the image drum with a new one.

C: Cyan (blue), M: Magenta (red), Y: Yellow, K: Black

Receiving data timeout.

Data could not received within a certain period of time.

IPv4 address is conflicted. Please change IPv4 address.

The IP address assigned to this machine is duplicated with that of another device.

Check the IP addresses, and then assign another IP address.

Incompatible [COLOR] Image Drum. Error: 984, 685, 686, 687, 690, 691, 692, 693, 700, 701, 702, 703, 704, 705, 706, 707

Non-optimum image drum is installed.

C: Cyan (blue), M: Magenta (red), Y: Yellow, K: Black

C Image Drum Not Installed. Error: 696

Cyan (blue) image drum is not installed.

Install the image drum.

M Image Drum Not Installed. Error: 695

Magenta (red) image drum is not installed.

Install the image drum.

Y Image Drum Not Installed. Error: 694

Yellow image drum is not installed.

Install the image drum.

K Image Drum Not Installed. Error: 697

Black image drum is not installed.

Install the image drum.

Blank pages were detected on all pages. Please check how the document was set.

Scanned pages are all blank. Turn over the document.

In order to set paper that cannot be output to the Upper Output Tray, the paper was output from Output Tray. To turn off this display, press the [Close] button.

Check the type of the specified paper.

Simplex printing was performed as the paper setting did not allow duplex printing.

Duplex printing is not available on the specified paper.

Check the size and thickness of paper.

Multi-purpose tray has not been set to be used as the tray, so multiple copies have been printed. Please verify multi-purpose tray settings. Press [Close] button to remove this dialog

MP tray setting is set to [Do Not Use]. Change the MP tray setting.

Output Paper Full. Remove the paper on [TRAY]. Error: 480, 485

Paper in the output tray is full.

Remove the handout.

Changing Language. Panel operation is disabled.

Display language is being changed.

Wait for a while.

Language Change Failed. Error num: %CODE%

Switching display languages failed. Press the power button to turn the machine off, and then back on.

Detected an abnormality of internal database. The data must be deleted. After pressing [Format], the data will be deleted, and then reboot.

Data base is beyond restoration.

To delete the data base, press [Format].

Cannot print because your Summary Account balance is 0. User name for Printing: [USERNAME] Summary Account Name for Insufficient Balance: [ACCOUNTNAME] To continue the print job, increase the balance and select [Start]. To increase the balance, please contact the device administr. To cancel the print job, select [Cancel].

The number of print jobs excesses the limit. No more print jobs are authorized. Contact your administrator.

Copyright © 2015 Oki Electric Industry Co., Ltd. All rights reserved.

Источник

Источник

BEFORE USING THE MACHINE

Envelopes

Do not use the following envelopes, as misfeeds will occur.

• Envelopes with metal tabs, clasps, strings, holes, or windows.

• Envelopes with rough fibres, carbon paper, or glossy surfaces.

• Envelopes with two or more flaps.

• Envelopes with tape, film, or paper attached to the flap.

• Envelopes with a fold in the flap.

• Envelopes with glue on the flap to be moistened for sealing.

• Envelopes with labels or stamps.

• Envelopes that are slightly inflated with air.

• Envelopes with glue protruding from the seal area.

• Envelopes with part of the seal area peeled off.

Follow these steps to change a tray’s paper size setting.

• The paper size setting cannot be changed when the machine has stopped temporarily due to running out of

Note

paper or a misfeed, or during interrupt copying.

• During printing (even in copy mode), the paper size setting cannot be changed.

• A5 size paper can only be selected in upper paper tray.

• Do not load paper that is a different size than the paper size setting. Copying will not be possible.

1

Hold down the [TRAY SETTING] key

(

) for more than 5 seconds to set

the selected paper size.

12

The currently selected

paper feed location

indicator will blink and the

corresponding paper size

(which is currently set)

indicator will light steadily.

All other indicators will go

out.

2

If the machine has two or more paper

trays, use the [PAPER SELECT] key

(

) to select the paper tray for which

you wish to change the paper size

setting.

Each time the [PAPER

SELECT] key (

) is

pressed, a paper tray will

be indicated with a

blinking paper feed

location indicator.

  • Page 1: Operation Guide

    MODEL: AR-5516 AR-5520 AR-5516D AR-5520D DIGITAL MULTIFUNCTIONAL SYSTEM OPERATION GUIDE…

  • Page 3: Table Of Contents

    CONTENTS BEFORE USING THE MACHINE PRINTER FUNCTIONS PART NAMES AND FUNCTIONS ….. 4 BASIC PRINTING ……….35 ● OPERATION PANEL ……..6 ● OPENING THE PRINTER DRIVER FROM THE «Start» BUTTON ……….36 POWER ON AND OFF……..8 ● POWER ON …………8 PRINTER DRIVER SETTING SCREEN ..

  • Page 4
    USER SETTINGS PERIPHERAL DEVICES AND SUPPLIES ADJUSTING THE AUTOMATIC EXPOSURE PERIPHERAL DEVICES ……… 85 ● SINGLE PASS FEEDER/REVERSING SINGLE LEVEL ………….. 55 PASS FEEDER ……….86 CUSTOMISING SETTINGS (System Settings)..56 ● 250-SHEET PAPER FEED UNIT/2 X 250- ● SYSTEM SETTINGS ……..56 SHEET PAPER FEED UNIT ……
  • Page 5
    INTRODUCTION This manual describes the copier, printer, and scanner functions of the AR-5516/AR-5520 and AR-5516D/AR-5520D digital multifunctional system. • Where «AR-XXXX» appears in this manual, please substitute the name of your model for «XXXX». For the name of your model, see «DIFFERENCES BETWEEN MODELS» in the Start Guide.

  • Page 6: Before Using The Machine

    Chapter 1 BEFORE USING THE MACHINE This chapter contains basic information that should be read before using the machine. PART NAMES AND FUNCTIONS Glass cleaner (when the SPF/RSPF is installed) Paper trays Use to clean the original scanning glass. (p.83) Each tray holds 250 sheets of paper.

  • Page 7
    BEFORE USING THE MACHINE Document feeder tray (when the SPF/RSPF is Fusing unit release levers installed) To remove a paper misfeed from the fusing unit, push Place the original(s) that you wish to scan face up down on these levers and remove the paper. (p.76) here.

  • Page 8: Operation Panel

    BEFORE USING THE MACHINE OPERATION PANEL 6 7 8 9 10 SCAN MENU key SORT/GROUP key ( ) / indicators Use to scan by means of the provided Button Press to select the «SORT» or «GROUP» mode. (p.29) Manager software. (p.48) 2 IN 1 / 4 IN 1 key ( ) / indicators…

  • Page 9
    BEFORE USING THE MACHINE 29 30 31 When there are two or more paper trays Display PRESET RATIO selector keys ( indicators Shows the set number of copies, as well as the copy ratio, system setting function or setting code, or an Use to select preset reduction/enlargement copy error code when an error occurs.

  • Page 10: Power On And Off

    POWER ON AND OFF The power switch is located on the left side of the machine. POWER ON POWER OFF Make sure that the machine is not in Turn the power switch to the «ON» operation and then turn the power switch position.

  • Page 11: Loading Paper

    ● There are many varieties of special paper available on the market, and some cannot be used with this machine. Before using special paper, contact your authorised service representative. ● Before using other than SHARP recommended paper, make a test copy to see if the paper is suitable.

  • Page 12: Loading Paper

    BEFORE USING THE MACHINE LOADING PAPER Make sure that the machine is not copying or printing, and then follow these steps to load paper. Loading the paper tray Gently lift and pull out the paper tray Gently push the paper tray into the until it stops.

  • Page 13: Loading The Bypass Tray

    • When loading envelopes, make sure that they are straight and flat and do not have loosely glued construction flaps (not the closure flap). • Special papers except SHARP recommended transparency film, labels, and envelopes must be fed one sheet at a time through the bypass tray.

  • Page 14: Changing A Tray’s Paper Size Setting

    BEFORE USING THE MACHINE Envelopes Do not use the following envelopes, as misfeeds will occur. • Envelopes with metal tabs, clasps, strings, holes, or windows. • Envelopes with rough fibres, carbon paper, or glossy surfaces. • Envelopes with two or more flaps. •…

  • Page 15
    BEFORE USING THE MACHINE Use the [ORIGINAL] key ( ) to Squeeze the lock lever of the front select the paper size. guide and slide the front guide to match the width of the paper, and The indicator of the move the left guide to the appropriate selected paper size lights slot as marked on the tray.

  • Page 16: Operation In Copy, Printer, And Scanner Modes

    OPERATION IN COPY, PRINTER, AND SCANNER MODES Some operations cannot be performed simultaneously when the machine is being used in printer mode, copy mode, or scanner mode. Scanning from Scanning from Modes Copying Printing a computer the machine Copy key input Copy During copying Printer…

  • Page 17: Copy Functions

    Chapter 2 COPY FUNCTIONS This chapter explains how to use the copy functions. NORMAL COPYING This section explains how to make a regular copy. If «Auditing mode» has been enabled (p.60), enter your 3-digit account number. Copying from the document glass Open the document cover/SPF/RSPF, Press the [ORIGINAL] key ( ) and…

  • Page 18
    COPY FUNCTIONS Copying from the SPF/RSPF Make sure that an original has not Press the [START] key ( ) to begin been left on the document glass. copying. Close the SPF/RSPF. The copy is delivered to the paper output tray. Adjust the original guides to the size The default output mode for copying from the…
  • Page 19
    COPY FUNCTIONS Auto paper select mode (when there are two or more paper trays) When the AUTO PAPER SELECT indicator ( ) lights up, «Auto paper select mode» is enabled. This function AUTO automatically selects the paper that is the same size as the original A5, B5, B5R, A4, A4R, B4, A3 paper. «Auto paper select mode»…

  • Page 20: Making A Copy Darker Or Lighter

    COPY FUNCTIONS MAKING A COPY DARKER OR LIGHTER Automatic exposure adjustment is initially enabled. This function automatically adjusts the copy image according to the original being copied. If you wish to select the exposure level yourself, follow the steps below. (Select from two original types and five exposure levels for each original type.) The exposure level used in automatic exposure adjustment can also be changed.

  • Page 21: Setting The Number Of Copies

    COPY FUNCTIONS SETTING THE NUMBER OF COPIES Press the numeric keys to set the number of copies. Important note when making a large number of copies When the maximum number of pages (about 250 pages) that can be held in the paper output tray are output, copying will temporarily stop.

  • Page 22: Manual Ratio Selection

    COPY FUNCTIONS Press the [AUTO IMAGE] key ( Set the number of copies and other AUTO % copy settings, and then press the [START] key ( The AUTO IMAGE indicator ( ) lights The copy will be delivered to the paper output AUTO % up and the appropriate tray.

  • Page 23: Selecting The Vertical And Horizontal Copy Ratios Separately (Xy Zoom Copying)

    COPY FUNCTIONS SELECTING THE VERTICAL AND HORIZONTAL COPY RATIOS SEPARATELY (XY ZOOM Copying) The XY ZOOM feature allows the horizontal and vertical copy ratios to be changed independently. Example: Reduction only in the horizontal direction. Original Copy • This feature cannot be used with the 2 IN 1 or 4 IN 1 feature. (p.31) Note •…

  • Page 24
    COPY FUNCTIONS Use the [PRESET RATIO] selector keys ( ) and [Zoom] keys ( ) to change the copy ratio in the horizontal direction. Press the [PRESET RATIO] selector keys ( ) to select a ratio close to the desired ratio, and then press the [Zoom] keys ( ) to adjust the ratio in increments of 1%.

  • Page 25: Automatic Two-Sided Copying (Ar-5516D/Ar-5520D)

    AUTOMATIC TWO-SIDED COPYING (AR-5516D/AR-5520D) Two originals placed on the document glass can be copied onto each side of a single sheet of paper. In addition, an RSPF can be used to copy two originals onto one sheet of paper, or one two-sided original onto two sheets of paper, or one two-sided original onto each side of one sheet of paper.

  • Page 26: Using The Rspf

    COPY FUNCTIONS Using the document glass Using the RSPF Place the original that you wish to Place originals in the RSPF. (p.16) copy onto the front side of the paper on the document glass and close the If you place an odd number of originals for one-sided to two-sided copying, the last page will document cover.

  • Page 27: Image Rotation In Duplex Copying

    COPY FUNCTIONS IMAGE ROTATION IN DUPLEX COPYING This function is used to invert the top and bottom of the image on the front side of the paper during two-sided copying. Hold down the [ORIGINAL TO COPY] key until the indicator blinks. The currently set setting code blinks in the first digit of the number of…

  • Page 28: Two-Sided Copying Using The Bypass Tray

    TWO-SIDED COPYING USING THE BYPASS TRAY To perform manual two-sided copying, follow these steps. Example: Copying originals A and B onto each side of one sheet of paper Copy Original A Original B Copy original A. Turn the copy of original A over, and without changing the position of the edge closest to you, insert it in the bypass tray.

  • Page 29: Dual Page Copying

    DUAL PAGE COPYING A dual page original can be automatically separated into two pages during copying. This feature is convenient for making copies of books and other dual page originals on individual sheets of paper. Copy Original • A4 paper is used for dual page copying. Note •…

  • Page 30: Interrupting A Copy Run (Interrupt Copying)

    INTERRUPTING A COPY RUN (Interrupt Copying) A copy run can be temporarily interrupted to allow another copy job to be performed. When the other job is finished, the copy run will resume using the original copy settings. Interrupt copying is not possible when sort/group copying, 2 IN 1 / 4 IN 1 copying, or two-sided copying is being Note performed.

  • Page 31: Convenient Copy Functions

    CONVENIENT COPY FUNCTIONS This section explains major convenient copy functions. ROTATING THE IMAGE 90 DEGREES (Rotation Copy) When «Auto paper select mode» or «automatic ratio selection» are in operation and the original is placed in a different orientation (vertical or horizontal) than the paper, the original image will be automatically rotated 90 degrees to enable correct copying onto the paper.

  • Page 32: Using The Document Glass

    COPY FUNCTIONS Using the document glass Using the SPF/RSPF Place the first original. (p.15) Place the originals. (p.16) Sort mode is normally the default output mode, Select the original size. (p.15) and thus the SPF/RSPF and SORT indicators light up. •…

  • Page 33: Copying Multiple Originals Onto A Single Sheet Of Paper

    COPY FUNCTIONS COPYING MULTIPLE ORIGINALS ONTO A SINGLE SHEET OF PAPER (2 IN 1 / 4 IN 1 Copy) Multiple originals can be copied onto a single sheet of paper in a selected layout pattern. This function is convenient for compiling multi-page reference materials into a compact format, or for providing an overview of all pages of a document on a single page.

  • Page 34: Setting The Layout Pattern

    COPY FUNCTIONS Using the SPF/RSPF Place the originals. (p.16) • To cancel 2 IN 1 / 4 IN 1 copying, press the Note [CLEAR] key • To cancel 2 IN 1 / 4 IN 1 copy mode, press Press the [2 IN 1 / 4 IN 1] key the [2 IN 1 / 4 IN 1] key ( repeatedly until the 2 IN 1 / 4 IN 1 indicators ) to select the mode.

  • Page 35: Creating Margins When Copying (Margin Shift)

    COPY FUNCTIONS CREATING MARGINS WHEN COPYING (Margin Shift) The MARGIN SHIFT feature, in its initial setting, automatically shifts the text or image to increase the margin by approximately 10mm. The location of the margin to be increased can be selected to be either at the left edge or the top of the page (AR-5516D/5520D only).

  • Page 36: Erasing Shadows Around The Edges Of Acopy

    COPY FUNCTIONS ERASING SHADOWS AROUND THE EDGES OF A COPY (Erase Copy) ● This feature is used to erase shadows that appear around the edges of copies of books and other thick originals. (EDGE ERASE) ● The feature can also erase the shadow that appears down the centre of books and other originals that open up. (CENTRE ERASE) ●…

  • Page 37: Printer Functions

    Before printing, make sure that the correct size of paper for your document has been loaded in the machine. Make sure that the ON LINE indicator Make sure that «SHARP AR-XXXX» is on the operation panel is lit. selected as the printer.

  • Page 38: Opening The Printer Driver From The «Start» Button

    Click the «Start» button and select Click the «SHARP AR-XXXX» printer «Control Panel» and then select driver icon.

  • Page 39: Printer Driver Setting Screen

    PRINTER DRIVER SETTING SCREEN Some restrictions exist on the combinations of settings that can be selected in the printer driver setup screen. When a restriction is in effect, an information icon ( ) will appear next to the setting. Click the icon to view an explanation of the restriction.

  • Page 40: Setting Advanced Print Functions

    SETTING ADVANCED PRINT FUNCTIONS This section explains major advanced print functions. The explanations assume that the paper size and other basic settings have already been selected. For the basic procedure for printing and the steps for opening the printer driver, see «BASIC PRINTING»…

  • Page 41: Fitting The Printed Image To The Paper (Fit To Paper Size)

    PRINTER FUNCTIONS FITTING THE PRINTED IMAGE TO THE PAPER (Fit To Paper Size) The printer driver can adjust the size of the printed image to match the size of the paper loaded in the machine. Follow the steps shown below to use this function. The explanation below assumes that you intend to print an A3 size document on A4 size paper.

  • Page 42: Enlarging/Reducing The Print Image (Zoom)

    PRINTER FUNCTIONS ENLARGING/REDUCING THE PRINT IMAGE (Zoom) This function is used to enlarge or reduce the image to a selected percentage. This allows you to enlarge a small image or add margins to the paper by slightly reducing an image. Note The «Zoom»…

  • Page 43: Adjusting The Brightness And Contrast Of The Image (Image Adjustment)

    PRINTER FUNCTIONS ADJUSTING THE BRIGHTNESS AND CONTRAST OF THE IMAGE (Image Adjustment) The brightness and contrast can be adjusted in the print settings when printing a photo or other image. These settings can be used for simple corrections when you do not have image editing software installed on your computer.

  • Page 44: Two-Sided Printing (Ar-5516D/Ar-5520D)

    PRINTER FUNCTIONS TWO-SIDED PRINTING (AR-5516D/AR-5520D) The machine can print on both sides of the paper. This function is useful for many purposes, and is particularly convenient when you want to create a simple pamphlet. Two-sided printing also helps conserve paper. Note When using two-sided printing, select a source other than «Bypass Tray»…

  • Page 45: Saving Frequently Used Print Settings

    SAVING FREQUENTLY USED PRINT SETTINGS Settings configured on each of the tabs at the time of printing can be saved as user settings. Saving frequently used settings or complex colour settings under an assigned name makes it easy to select those settings the next time you need to use them.

  • Page 46: Outline Of The Print Status Window

    OUTLINE OF THE PRINT STATUS WINDOW When printing begins, the Print Status Window automatically opens. The Print Status Window is a utility that monitors the machine and shows the name of the document being printed and any error messages that occur. Status window Provides information on the current status of the Click a tab to bring it to the front.

  • Page 47: Scanner Functions

    Chapter 4 SCANNER FUNCTIONS This chapter explains how to use the scanner functions. • Scan jobs received while the machine is copying or printing will be stored in memory. When the copy job is Note finished, the scan jobs will begin. •…

  • Page 48: Scanning Using The Keys On The Machine

    SCANNING USING THE KEYS ON THE MACHINE When scanning is performed by this method, the application that has been set in Button Manager will automatically start and the scanned image will be pasted into the application. For the steps to allocate applications using the Button Manager or other settings, see «BUTTON MANAGER SETTINGS»…

  • Page 49: Outline Of Button Manager

    SCANNER FUNCTIONS OUTLINE OF BUTTON MANAGER Button Manager is a software utility that allows you to use the scanner function at the machine. Button Manager allows you to configure six sets of scanning settings as a scan menu on the machine. To view Help for a setting, click the button in the upper right-hand corner of the window and then click the setting.

  • Page 50: Button Manager Settings

    If the Button Manager icon does not appear Note on the task bar, click the «Start» button, select «All Programs» («Programs» in Windows 2000), select «Sharp Button Manager U», and then click «Button Manager» to start Button Manager. Click the tab of the scan menu that you want to set up.

  • Page 51: Scanning From Your Computer

    Windows Help. SCANNING FROM A TWAIN-COMPLIANT APPLICATION The SHARP scanner driver is compatible with the TWAIN standard, allowing it to be used with a variety of TWAIN-compliant applications. Place the original(s) that you wish to In the «Scanning Source»…

  • Page 52
    SCANNER FUNCTIONS Specify the scanning area and set the scan preferences. For information on specifying the scan area and setting the scan preferences, see scanner driver Help. «Scanner driver settings» (p.51) Scanning a large area at high resolution results in a large quantity of data and a Caution prolonged scanning time.

  • Page 53: Scanner Driver Settings

    SCANNER FUNCTIONS Scanner driver settings The scanner driver setup screen consists of the «Set-up screen», which lets you select scan settings, and the «Preview screen», which shows the scanned image. For details on the scan settings, click the «Help» button in the preview screen to display Help.

  • Page 54
    SCANNER FUNCTIONS Preview screen Preview screen «Auto Scan Area Judgement» button Click the «Preview» button in the Set-up screen to Click when the preview screen is displayed to display the scanned image. You can specify the automatically set the scanning area to the entire scanning area by dragging the mouse inside the preview image.

  • Page 55: Scanning From A Wia-Compliant Application (Windows Xp/Vista)

    • In Windows XP, you can view Help for a installed in your computer, the «Select Device» setting. Click the button in the upper screen will open. Select «SHARP AR-XXXX» right-hand corner of the window and then and click the «OK» button. click the setting.

  • Page 56: Scanning From The «Scanner And Camera Wizard» (Windows Xp)

    To begin Hardware», and then click «Scanners scanning, click the «Next» and Cameras». button. Click the «SHARP AR-XXXX» icon and then click «Get pictures» in «Imaging Tasks». The «Scanner and When scanning ends, the following Camera Wizard» will screen will appear.

  • Page 57: User Settings

    Chapter 5 USER SETTINGS This chapter explains how to set the automatic exposure level and the system settings, which are custom settings that control fine points of the machine’s operation. ADJUSTING THE AUTOMATIC EXPOSURE LEVEL The exposure level used in automatic exposure adjustment, which automatically adjusts the copy exposure according to the original, can be adjusted.

  • Page 58: Customising Settings (System Settings)

    CUSTOMISING SETTINGS (System Settings) The system settings allow you to customise the machine to match your needs. SYSTEM SETTINGS Setting codes Program Program name (factory default setting Explanation number appears in bold) 1: OFF • «Auto clear time» automatically returns the 2: 10 sec.

  • Page 59
    USER SETTINGS Setting codes Program Program name (factory default setting Explanation number appears in bold) • When the auto paper select function is enabled and there is no paper that is the same size as the original and loaded in the same orientation, this function will automatically select paper of the same size that is loaded in the opposite orientation, and rotate the image…
  • Page 60
    SPF/RSPF. 3: Group When the SPF/RSPF is installed. AR-5516/AR-5516D is as follows: 1: Upper tray (factory default), 2: 250-sheet paper feed unit/Upper paper tray of 2 x 250-sheet paper feed unit, 3: Lower paper tray of 2 x 250-sheet paper feed unit,…

  • Page 61: Setting

    USER SETTINGS SELECTING A SETTING FOR A SYSTEM SETTING Hold down the [Light] key ( ) until Enter the desired setting code by the alarm indicators ( , pressing a numeric key. ) blink. • For the setting codes, «SYSTEM The display shows «- -«…

  • Page 62: Settings For Auditing Mode

    SETTINGS FOR AUDITING MODE AUDITING MODE When «Auditing mode» is enabled, a count is kept of the number of copies made by each account (up to 20 accounts can be established), and the counts can be displayed and totalled as necessary. In «Auditing mode», the display shows «- — -«, and this indicates that a 3-digit account number must be entered in order to use the machine for copying.

  • Page 63: Selecting Auditing Mode Settings

    USER SETTINGS SELECTING AUDITING MODE SETTINGS Hold down the [Light] key ( ) until Press the [Light] key ( ) to complete the alarm indicators ( , the settings. ) blink. The alarm indicators ( , ) go off and the display returns to the number of The display shows «- -«…

  • Page 64
    USER SETTINGS Auditing mode Account number deletion (program No.10) (program No.13) 1 Press the [1] key to enable «Auditing Use this procedure to delete account numbers. A mode» or the [0] key to disable it, and then single account number can be deleted, or all account press the [START] key ( numbers at once.

  • Page 65: Resetting Account

    USER SETTINGS Resetting account Copying when «Auditing mode» is enabled (program No.15) The copy count of a single account or all accounts can When «Auditing mode» is enabled, «- — -» appears in the be reset to 0. If no account numbers have been display.

  • Page 66: Troubleshooting

    Chapter 6 TROUBLESHOOTING This chapter describes troubleshooting and misfeed removal. TROUBLESHOOTING If you experience difficulty using the machine, check the following troubleshooting guide before calling for service. Many problems can be easily resolved by the user. If you are unable to solve the problem using the troubleshooting guide, turn off the power switch and unplug the machine, and contact your authorised service representative.

  • Page 67: Machine/Copying Problems

    TROUBLESHOOTING MACHINE/COPYING PROBLEMS The following problems are related to the general operation of the machine and copying. Problem Cause and solution Page The machine is not plugged into a power outlet. – → Plug the machine into a grounded outlet. Power switch OFF.

  • Page 68: Paper Misfeed

    TROUBLESHOOTING Problem Cause and solution Page Misfeed occurs. → To remove the misfeed, see «MISFEED REMOVAL». The paper is outside of the specified size and weight range. → Use copy paper within the specified range. Paper curled or damp. → Do not use curled or crimped paper. Replace with dry copy paper. –…

  • Page 69: Copies Are Smudged Or Dirty

    TROUBLESHOOTING Problem Cause and solution Page The document glass or the underside of the document cover/SPF/RSPF is dirty. → Clean regularly. Copies are smudged or dirty. Original smudged or blotchy. – → Use a clean original. The scanner glass for the SPF/RSPF is dirty. →…

  • Page 70: Printing And Scanning Problems

    In Windows 2000, click the «Start» button, select «Settings» and then click «Printers». 2 If the «SHARP AR-XXXX» printer driver icon is shown but you still cannot print, the printer driver may not have been installed correctly. In this case, delete the software and then reinstall it.

  • Page 71: A Notice Page (Np-001) Has Been Printed, But The Print Data Has Not Been Printed Completely

    TROUBLESHOOTING Problem Cause and solution Page A print job containing more data than can be held in the print memory is sent to the machine. A Notice Page (NP-001) has been → Disable the ROPM function on the «Configuration» tab of the printed, but the print data has not printer driver setup screen.

  • Page 72: Poor Scanning Quality

    TROUBLESHOOTING Problem Cause and solution Page The document glass or the underside of the document cover/SPF/RSPF is dirty. → Clean regularly. Original smudged or blotchy. – → Use a clean original. You have not specified a suitable resolution. → Make sure that the resolution setting in the scanner driver is –…

  • Page 73: Unable To Scan The Image

    TROUBLESHOOTING Problem Cause and solution Page If scanning is not possible, shut down your computer, turn off the machine’s power switch, and unplug the machine’s power cord. Next, start your computer, restore – power to the machine, and try scanning again. If scanning is still not possible, check the following items.

  • Page 74: Indicators And Display Messages

    Paper required indicator Developer replacement Misfeed indicator required indicator Display Indication Cause and solution Page Maintenance Steadily Service by an authorised SHARP service technician is – indicator required. Developer Steadily Developer is required. Contact your authorised service replacement – representative.

  • Page 75: Misfeed Removal

    MISFEED REMOVAL When a misfeed occurs, the misfeed indicator ( ) and a misfeed location indicator ( ) will blink and the machine will automatically stop. Check the blinking misfeed location indicator to identify the location of the misfeed and remove it. The paper may tear when you remove a misfeed.

  • Page 76: Misfeed In The Bypass Tray

    TROUBLESHOOTING Return the originals indicated by the Section C Remove the misfed original from the exit area. minus number in the display to the document feeder tray and press the [START] key ( Copying will resume from the originals that still remained when the misfeed occurred.

  • Page 77: Misfeed In The Machine

    TROUBLESHOOTING MISFEED IN THE MACHINE Open the bypass tray and the side Check the misfeed location. Remove cover. the misfed paper following the instructions for each location in the illustration below. If paper is misfed here, go to «B. Misfeed in the fusing area».

  • Page 78
    TROUBLESHOOTING B. Misfeed in the fusing area Push gently on both ends of the front Lift the fusing unit release levers, to cover and open it. return them to their operating positions. Turn the roller rotating knob in the direction of the arrow. Close the front cover and side cover.
  • Page 79
    TROUBLESHOOTING C. Misfeed in the transport area Open the fusing paper guide by pressing down the green-labeled projection on the guide and remove the misfed paper. Be careful not to tear the misfed paper during removal. The fusing unit is hot. Do not touch Warning the fusing unit when removing misfed paper.

  • Page 80: Misfeed In The Upper Paper Tray

    TROUBLESHOOTING MISFEED IN THE UPPER PAPER TRAY Note Make sure that there is no misfed paper in the tray before pulling it out. (p.75) Lift and pull out the upper paper tray and remove the misfed paper. Be careful not to tear the misfed paper during removal.

  • Page 81: Misfeed In The Lower Paper Tray

    TROUBLESHOOTING MISFEED IN THE LOWER PAPER TRAY • Make sure that there is no misfed paper in the tray before pulling it out. (p.75) Note • Use the following procedure to remove misfeeds that occur in the 250-sheet paper feed unit/2 x 250-sheet paper feed unit.

  • Page 82: Replacing The Toner Cartridge

    REPLACING THE TONER CARTRIDGE When the toner cartridge replacement required indicator ( ) lights up, the toner cartridge will need replacement soon. Obtain a new cartridge. When the toner cartridge replacement required indicator ( ) blinks, the toner cartridge must be replaced before copying can be resumed. Replace the toner cartridge by following the procedure below.

  • Page 83: Routine Maintenance

    Chapter 7 ROUTINE MAINTENANCE This chapter explains how to keep the machine operating smoothly, including viewing copy count, and scan count, the toner level indicator, and cleaning the machine. CHECKING THE TOTAL OUTPUT COUNT AND TONER LEVEL CHECKING THE TOTAL OUTPUT COUNT When «Auditing mode»…

  • Page 84: Checking The Toner Level

    ROUTINE MAINTENANCE CHECKING THE TONER LEVEL The toner level is indicated by a 6-level display. Use it as a guideline for replacing the toner cartridge. Hold down the [Light] key ( ) until Hold down the [Copy ratio display] key the alarm indicators ( , ) for more than 5 seconds.

  • Page 85: Routine Maintenance

    ROUTINE MAINTENANCE CLEANING THE DOCUMENT GLASS AND SPF/RSPF/DOCUMENT COVER If the document glass, underside of the document cover/SPF/RSPF, or the scanner for originals coming from the SPF/RSPF (the long narrow glass surface on the right side of the document glass) become dirty, the dirt may appear on copies.

  • Page 86: Cleaning The Bypass Tray Paper Feed Roller

    ROUTINE MAINTENANCE CLEANING THE BYPASS TRAY PAPER FEED ROLLER If misfeeds occur frequently when feeding envelopes, thick paper, etc. through the bypass tray, wipe the paper feed roller at the feed slot of the bypass tray with a soft, clean cloth dampened with alcohol or water. Paper feed roller CLEANING THE TRANSFER CHARGER If copies start becoming streaky or blotchy, the transfer charger may be dirty.

  • Page 87: Peripheral Devices

    PERIPHERAL DEVICES As a part of our policy of continuous improvement, SHARP reserves the right to make design and specification Note changes for product improvement without prior notice. The performance specification figures indicated are nominal values of production units.

  • Page 88: Single Pass Feeder/Reversing Single Pass Feeder

    PERIPHERAL DEVICES AND SUPPLIES SINGLE PASS FEEDER/REVERSING SINGLE PASS FEEDER For the names of the parts of the SPF/RSPF, see «PART NAMES AND FUNCTIONS» (p.4). Specifications AR-RP10 (Reversing single pass AR-SP10 (Single pass feeder) feeder) 56 g/m to 90 g/m Weight Acceptable Size…

  • Page 89: Storage Of Supplies

    STORAGE OF SUPPLIES Standard supplies for this product that are to be replaced by the user are paper and toner cartridge. For best copying results, be sure to use only SHARP products. Only genuine SHARP consumables carry the Genuine Supplies label.

  • Page 90
    OPERATION GUIDE AR5520D-GB3…

При использовании любой техники время от времени могут возникать неполадки. Так, например, при использовании копиров, принтеров и МФУ Sharpмогут появляться различные ошибки, вызванные различными причинами. Об их возникновении пользователь информируется с помощью кода, которые выводится на дисплее принтера или другого используемого устройства. Коды ошибок Sharp вы можете идентифицировать с помощью приведенной ниже таблицы.  Выяснив причину сбоя в работе устройства, вы сможете устранить ее самостоятельно (например, если произошло замятие бумаги, отсутствует бумага в лотке) либо обратиться в сервисный центр по обслуживанию и ремонту Sharp, если код ошибки сообщает о серьезной поломке.

Sharp AL-840

Код ошибки Подкод Описание
L1 00 Неисправность при движении сканирующего устройства
L3 00 Неисправность сканирующего устройства при возвращении в начальное положение
Е7 03 Неисправность, связанная с яркостью свечения лазера
04 Ошибка при определении уровня белого при выполнении штриховки
05 Ошибка при определении уровня черного при выполнении штриховки
12 Ошибка уровня выходного сигнала при выполнении штриховки
14 Сбой ASIC (MCU PWB)
15 Неисправность копировальной лампы
H2 00 Неисправность термодатчика
H3 00 Температура вала узла закрепления превысила норму
H4 00 Температура вала узла закрепления опустилась ниже положенного уровня
U2 01 Неисправность EEPROM (MCU PWB) (ошибка данных счетчика)
04 Неисправность EEPROM (MCU PWB) (ошибка записи/чтения)
05 Неисправность EEPROM (MCU PWB)
06 Неисправность ROM (MCU PWB)
C1   Неисправность, обнаруженная выключателем передней панели (блока питания)
CH   Отсутствует тонер-картридж
E1   Замятие бумаги при подаче из лотка
E2   Замятие бумаги
E3   Замятие бумаги на выходе узла закрепления
P   Отсутствие бумаги в лотке

Sharp AL-1000

Код ошибки Подкод Описание
E7 03 Неисправность блока лазера, связанная с излучающим диодом и его цепями
04 Ошибка при определении уровня белого при выполнении штриховки
05 Ошибка при определении уровня черного при выполнении штриховки
12 Ошибка уровня выходного сигнала при выполнении штриховки
14 Сбой ASIC (MCU PWB)
15 Неисправность копировальной лампы
L1 00 Неисправность при движении сканирующего устройства (датчик начального положения сканирующего устройства не видит движения зеркал)
L3 00 Неисправность сканирующего устройства при возвращении в начальное положение (сканер не успел вернутся в начальное положение за определенное время)
L4 01 Main motor drive overloaded
L6 10 Неисправность двигателя многогранника блока лазера (полигон-мотор)
H2 00 Неисправность термодатчика
H3 00 Температура вала узла закрепления превысила норму
H4 00 Температура вала узла закрепления опустилась ниже положенного уровня
U2 01 Неисправность EEPROM (MCU PWB) (ошибка данных счетчика)
04 Неисправность EEPROM (MCU PWB) (ошибка записи/чтения)
CH   Отсутствует тонер-картридж

Sharp AL-1010

Код ошибки Подкод Описание
E7 03 Scanner position error
04 Exposure lamp blown
05 CCD calibration error
12 White level calibration error
14 Main board malfunction
15 Exposure lamp blown
L1 00 Scanner position error
L3 00 Scanner position error
L4 01 Main motor drive overloaded
L6 10 Polygon mirror motor not up to speed
H2 00 Fusing unit temperature error
H3 00 Overheated fusing unit
H4 00 The fusing unit doesn’t heat up
U2 01 Counter error
04 EPROM error
CH blinking   Dev unit is not properly installed

Sharp AR-160 / 161

Код ошибки Подкод Описание
CC   Original not detected
E1 00 Lost communication with the Sorter
10 Lost communication with the Sorter
11 ASIC error
12 Image Processing Unit error
13 ROM error
14 NVRAM error
15 Page memory fault
16 SIMM not present or installed incorectly
17 Page rotation error in RAM
80 Electronic sort board error
81
82
84
88
E7 03 Lens position error
04 White level calibration error
05 Black level calibration error
12 CCD calibration error
F1 06 Shift sort motor overloaded
F5 02 Exposure lamp blown
F6 00 Fax board problems
10
80
81
82
84
88
F9 00 Printer board problems
10
80
81
82
84
88
H2 00 Fusing unit temperature error
H3 00 Overheated fusing unit
H4 00 The fusing unit doesn’t heat up
L1 00 Scanner position error
L3 00 Scanner position error
L4 01 Main motor drive overloaded
10 Separation motor overloaded
L6 10 Polygon mirror motor not up to speed
L8 01 Zero cross signal error
U2 04 EPROM error
11 Main counter error
12 EPROM error
U3 29 Mirror position error
U9 00 Op panel problem
81
82
84
88
U95   Firmware error

Sharp AR-163 / 201 / 206 / 5015 / 5020

Код ошибки Подкод Описание
E1 00 Неисправность связи с платой электронного сортировщика
10 Неисправность платы электронного сортировщика
11 Ошибка ASIC электронного сортировщика
12 Ошибка CODEC электронного сортировщика
13 Ошибка очистки (сброса) ROM электронного сортировщика
14 Ошибка RAM электронного сортировщика
15 Ошибка сохранения страницы в памяти электронного сортировщика
16 Ошибка SIMM электронного сортировщика
17 Ошибка RAM
80 Неисправность связи с платой электронного сортировщика (PROTOCOL)
81 Неисправность связи с платой электронного сортировщика (PARITY)
82 Неисправность связи с платой электронного сортировщика (OVERRUN)
84 Неисправность связи с платой электронного сортировщика (FRAMING)
88 Неисправность связи с платой электронного сортировщика (TIME-OUT)
E7 03 Неисправность блока лазера
04 Ошибка определения уровня белого CCD
05 Ошибка при определении уровня черного CCD
F1 06 Неисправность Shifter (двигателя сдвига копии)
F2 04 Ошибка чтения данных CRUM (чипа тонер-картриджа)
F5 02 Неисправность копировальной лампы
F6 00 Ошибка связи с платой факса
10 Неисправность платы факса
80 Ошибка связи с платой факса (PROTOCOL)
81 Ошибка связи с платой факса (PARITY)
82 Ошибка связи с платой факса (OVERRUN)
84 Ошибка связи с платой факса (FRAMING)
88 Ошибка связи с платой факса (TIME-OUT)
F9 00 Ошибка связи с платой принтера
10 Неисправность платы принтера
80 Ошибка связи с платой принтера (PROTOCOL)
81 Ошибка связи с платой принтера (PARITY)
82 Ошибка связи с платой принтера (OVERRUN)
84 Ошибка связи с платой принтера (FRAMING)
88 Ошибка связи с платой принтера (TIME-OUT)
H2 00 Неисправность термодатчика
H3 00 Температура вала узла закрепления превысила норму
H4 00 Температура вала узла закрепления опустилась ниже положенного уровня
L1 00 Обнаружена неисправность при определении начального положения сканирующей каретки
L3 00 Обнаружена неисправность при обратном ходе сканирующей каретки
L4 01 Неисправность главного двигателя
10 Неисправность двигателя сепаратора
L6 10 Неисправность двигателя многогранника блока лазера (полигон-мотор)
L8 01 Ошибка сигнала пересечения нуля
U2 04 EEPROM serial communication error
11 counter check sum error
12 adjustment value check sum error(EEPROM)
40 CRUM communication error
U3 29 Ошибка в определении начального положения зеркал
U9 00 Ошибка связи с панелью управления (PROTOCOL)
80 Ошибка связи с панелью управления (PARITY)
82 Ошибка связи с панелью управления (OVERRUN)
84 Ошибка связи с панелью управления (FRAMING)
88 Ошибка связи с панелью управления (TIME-OUT)
U95   Неисправность соединения платы управления
U99

Sharp AR-405

Код ошибки Подкод Описание
C1 00 MC unit malfunction
C2 00 TC unit malfunction
E7 00 Image Processing Unit error
01 Memory back-up battery dead
02 Laser unit problem
03 HDD defective
10 black level calibration error
11 white level calibration error
13 CCD calibration error
90 Image Processing Unit error
F1 00 Lost communication with the Sorter
01 Sorter registration problem
02 Paper transport motor overloaded in sorter
04 Bin position error in sorter
05 Bin position error in sorter
06 Shift sort motor overloaded
08 Stapler position error
08 Stapler overloaded
11 Sorter problems
14 Second shift tray jammed
15 Sorter drive problems
50 Sorter not installed properly
80 No powerin sorter
F2 00 ID pattern reading error
02 Toner add mechanism malfunction
31 ID pattern reading error
32 ID pattern reading error
39 Drum thermistor error
F3 12 Paper does not lift in the tray
22 Paper does not lift in the tray
F9 00 Printer board problems
01 Printer board problems
02 Printer board problems
03 Network card error
04 Firmware error
05 Not enough memory
10 Printer board problems
90 Printer board problems
H2 00 Fusing unit temperature error
01 Fusing unit temperature error
H3 00 Overheated fusing unit
01 Overheated fusing unit
H4 00 The fusing unit doesn’t heat up
01 The fusing unit doesn’t heat up
H5 01 Papersensordefective in the fusing unit
02 Fusing unit temperature error
L1 00 Scanner position error
L3 00 Scanner position error
L4 01 Main motor drive overloaded
L6 10 Polygon mirror motor not up to speed
L8 01 Zero cross signal error
02 Zero cross signal error
U2 00 EPROM error
11 EPROM error
U4 02 Duplex not working properly
03 Duplex problems
U5 00 Communication with the ADF is lost
01 Registration sensor problem in ADF
02 Exit sensor error in ADF
03 Timing sensor problems in ADF
11 Paper feed drive overloaded in ADF
U6 01 Paper lift problem in 1’st optional tray
02 Paper lift problem in 2’nd optional tray
08 Paper feed unit without power
10 PFU paper transport motor overloaded
22 Paper feed unit without power
50 Paper feed unit not installed properly
51 LCT not installed properly
U7 00 Main board malfunction
U9 00 Op panel problem
90 Op panel problem
EE EU Low toner density in the developer
EE EL High toner density in the developer
FA 01 Memory back-up battery dead
PC   Key counter not installed

If one of the following error codes appears in the display at communication error when sending the scanned image, take corresponding solution as mentioned below.

Error Codes Solutions
E7-03 HSYNC cannot be detected. LSU (laser diode, reception element, APC circuit) trouble. LSU drive circuit (ASIC) trouble.
E7-04 CCD white level trouble. CCD drive circuit (CCD PWB, ASIC harness) trouble. Copy lamp lighting trouble (Copy lamp, invertor PWB).
E7-05 CD black level trouble. CCD drive circuit (CCD PWB, ASIC, harness) trouble.
E7-12 Shading trouble (white correction). Dirt on white plate for scanning white level.
E7-14 ASIC connection trouble. Improper connection between CPU and ASIC (pattern cut, improper connection of lead pin).
E7-15 Copy lamp OFF trouble. Copy lamp or copy lamp drive circuit (invertor PWB) trouble Copy lamp disconnection.
L1-00 Feed is not completed within the specified time. When the mirror base is returned for the specified time (6 sec) in mirror initializing after turning on the power, the mirror home position sensor (MHPS) does not turn OFF. Or when the mirror base is fed for the specified time (about 6 sec) after start of copy return, the mirror home position sensor (MHPS) does not turn OFF.
L3-00 Return is not completed within the specified time. When the mirror base is returned for the specified time (6 sec) in mirror initializing after turning on the power, the mirror home position sensor (MHPS) does not turn ON.Or when the mirror base is returned for the specified time (about 6 sec) after start of copy return, the mirror home position sensor (MHPS) does not turn ON.
L4-01 Main motor lock. When the main motor encoder pulse is not detected for 100msec.
L6-10 Polygon motor lock. The lock signal (specified rpm signal) does not ret.
H2-00 Thermistor open detection. The fusing thermistor is open.
H3-00 Heat roller abnormally high temperature. The fusing temperature rises above 240°C.
H4-00 Heat roller abnormally low temperature. The fusing temperature does not reach 185°C within 27 sec of turning on the power, or the fusing temperature keeps at 140°C.
U2-01 Counter sum check error. When the counter check sum value stored in the EEPROM is abnormal.
U2-04 EEPROM serial communication error. When a communication trouble occurs with the EEPROM.
CH (Blinking) TD cartridge not installed. Check if TD cartridge is installed.
L5-02 Lens drive motor trouble.
L8-01 Power frequency abnormality.
L8-03 During execution of simulation 47, the AE sensor output does not change according to change in the copy lamp voltage.
U5-05 Abnormally high temperature on the original glass when using the SPF.
EE-EU Toner density initial setting trouble (undertoner).
EE-EL Toner density initial setting trouble (overtoner).
CE-00 Turn off the power and then turn it back on. Consult with your network administrator to make sure that no problems exist on the network or in the server. If the error is not cleared after turning the power off and on, turn off the power and contact your dealer.
CE-01 Turn off the power and then turn it back on. Consult with your network administrator to make sure that no problems exist on the network or in the server. If the error is not cleared after turning the power off and on, turn off the power and contact your dealer.
CE-02 The scanned image was not sent because a connection to the server could not be established. Make sure that the SMTP server settings or Scan to FTP destination settings in the Web page are correct. The procedure for configuring the SMTP server is explained in «Configuring SMTP, DNS and LDAP server settings», and the procedure for editing Scan to FTP destination information is explained in «Editing and deleting programmed transmission destinations».
CE-04 The scanned image was not sent because a connection to the server could not be established. Make sure that the SMTP server settings or Scan to FTP destination settings in the Web page are correct. The procedure for configuring the SMTP server is explained in «Configuring SMTP, DNS and LDAP server settings», and the procedure for editing Scan to FTP destination information is explained in «Editing and deleting programmed transmission destinations».
CE-03 The scanned image was not sent because the server was busy or there was too much traffic on line. Wait briefly and then try again.
CE-05 The scanned image was not sent because the directory of the destination FTP server was not correct. Make sure that the correct FTP server information is configured in the Web page.
CE-06 Scan data cannot be sent as E-mail address that is stored in the Destination List is not adequate. Check if the stored destination information is correct.
CE-09 The size of the scanned image file exceeds the limit set in «Maximum Size of E-mail attachments» in the Web page. Reduce the number of original pages scanned into the file, or change the limit set in «Maximum Size of E-mail attachments». Or it may exceed the limit of the file size at the mail server. Reduce the volume of the original, otherwise change the resolution or the colour mode to make the scanned file size smaller.
CE-11 The memory became full during scanning. Scan less pages, lower the resolution, or change the colour mode so that the file size is smaller, and try scanning again.
CE-12 The maximum number of destinations of a global address search has been exceeded. Increase the number of search characters to narrow the range of the global address search.
CE-14 Check if the USB flash memory is not set to write-protect.
CE-15 Check that the USB flash memory has enough free space to accept the data size to be scanned.
CE-16 Check that the USB flash memory has no problem
CE-17 Check that the file names in the USB flash memory do not exceed 256 characters per file, or check that the USB flash memory has no problem.

Sharp Printer Operation Panel

Sharp Printer Operation Panel

Sharp Printer Error Messages

If one of the following messages appears in the display, take prompt action as instructed by the message.

Error Massage Meaning
REMOVE ORIGINAL (S) Document is stuck at the auto-feeder
NO PAPER (TRAY) No recording paper on the tray.
NO PAPER (UPPER) No recording paper in the upper cassette.
NO PAPER (LOWER) No recording paper in the lower cassette.
NO PAPER (BOTH CASS.) No recording paper in either cassette.
NO PAPER (TRAY, UPPER) No recording paper in the tray nor in the upper cassette.
NO PAPER (TRAY, LOWER) No recording paper in the tray nor in the lower cassette.
NO PAPER No recording paper anywhere.
SIZE ERROR The size of the recording paper is wrong.
LASER ERROR The laser unit abnormal.
POLYGON ERROR The polygon motor abnormal.
FAN MOTOR ERROR The fan motor abnormal.
CHECK UPPER CASSETTE The upper cassette is not set properly.
CHECK LOWER CASSETTE The lower cassette is not set properly
CHECK BOTH CASSETTES Neither cassette is set properly
TONER EMPTY There is no toner left.
PCU COMM. ERROR No data communication between the PCU and the control PWB.
RX DOCUMENT TRAY OFF The document-receiving tray is not set properly.
HIGH VOLTAGE ERROR Abnormality with the high-voltage portion.
HEATER LOW ERROR Heater temperature is too low.
HEATER HIGH ERROR Heater temperature is too high.
WARMING UP ERROR Warming up is not done properly.
CHECK COVER OR DRUM Printer cover may be open, or the drum cartridge may not be set properly.
DRUM LIFE OVER Drum life is over.
PAPER JAM Recording paper is stuck inside.

Sharp printer icon indicating the status of the machine

Sharp printer icon indicating the status of the machine

Sharp printer icon indicating the status of the machine

Sharp Printer Troubleshooting

This chapter describes troubleshooting and misfeed removal. If you encounter a problem when using the machine, check the following troubleshooting guide before calling for service. If you cannot resolve the problem using the troubleshooting guide, turn off the main switch, disconnect the power cord from the power outlet, and contact your dealer.

Trouble Cause and Solution
The power is on, but copying does not take place. Press the [COPY] key to select copy mode.
The text is blurred when I make a copy. Select a suitable exposure for the original in the copy exposure screen. Change the exposure to «Text» with the [EXPOSURE] key.
Blank copies. The original is not placed face up in the document feeder or face down on the document glass. Place the original face up in the document feeder or face down on the document glass.
White or black lines appear on copies. The scanner glass for the document feeder is dirty. Clean the long, narrow scanning glass.
Printing is slow. Simultaneous use of two or more application software programs. Start printing after quitting all unused application software programs.
The printed image is light and uneven. The paper is loaded so that printing takes place on the back side of the paper. Some paper types have a front and back side. If the paper is loaded so that printing takes place on the back side, toner will not adhere well to the paper and a good image will not be obtained.
Transmission takes a long time. When there is a large amount of image information, the data file is also large and transmission takes a long time.
The [START] indicator is not lit in the USB Memory Scan mode. The USB flash memory is not recognized or not inserted, or any device other than USB flash memory is inserted in the USB port. Check the USB port.
«Check the USB memory.» appears in the display during USB Memory Scan. Any device other than USB flash memory is inserted in the USB port, the USB flash memory is write-protected, or it was taken off during USB Memory Scan. Check your USB flash memory and use it properly.
«Memory is full. Job is cancelled.» appears in the display during USB Memory Scan. The memory of the USB flash memory became full. Use the USB flash memory with sufficient memory.
White or black lines appear in the transmitted image. Is the document glass or the scanning glass for the document feeder (the long, narrow glass) dirty? Clean the document glass or the scanning glass for the document feeder.
Transmission does not take place at the specified time. Is the machine’s clock set to the correct time? Set the clock to the correct time.
A received fax prints out blank. Was the wrong side of the original scanned in the transmitting machine? Check with the operator of the transmitting machine.
The received image is faint. Is the original faint? Ask the other party to re-send the fax using a suitable exposure setting.
The received image is distorted. Were line conditions poor due to thunder or another reason? Ask the other party to send the fax again.

Sharp Printer User Manual PDF – MX-B350WMX-B450W

Sharp Printer Service Manual PDF – FO4400

Sharp Printer Service Manual PDF – SF2014,2114,2214

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Источник

MODEL

AR-5316

AR-5320

AR-5316 X

AR-5320 X

DIGITAL MULTIFUNCTIONAL

SYSTEM

OPERATION MANUAL

•BEFORE USING

THE MACHINE

•COPY FUNCTIONS

•PRINTER FUNCTIONS

•USER SETTINGS

•TROUBLESHOOTING

•ROUTINE MAINTENANCE

•PERIPHERAL DEVICES

AND SUPPLIES

•APPENDIX

8

18

29

31

40

55

58

60

Page

AR-5316/AR-5316 X

AR-5320/AR-5320 X

HINA

KS

➀

QSZZ

AR-5316-5320-EX.book 1 ページ ２００３年１１月２６日　水曜日　午後５時３分

The CE mark logo label is affixed on an equipment in case that the directives described in the

above sentence are applicable to the product. (This sentence is not applicable in any country

where the above directives are not required.)

Warning

This is a Class A product. In a domestic environment this product may cause radio

interference in which case the user may be required to take adequate measures.

In some areas, the «POWER» switch positions are marked «I» and » » on the copier

instead of «ON» and «OFF».

If your copier is so marked, please read «I» for «ON» and » » for «OFF».

Caution!

For a complete electrical disconnection, pull out the main plug.

The socket-outlet shall be installed near the equipment and shall be easily

accessible.

This equipment complies with the requirements of Directives 89/336/EEC and 73/23/EEC as amended by

93/68/EEC.

Dieses Gerät entspricht den Anforderungen der EG-Richtlinien 89/336/EWG und 73/23/EWG mit Änderung

93/68/EWG.

Ce matériel répond aux exigences contenues dans les directives 89/336/CEE et 73/23/CEE modifiées par la

directive 93/68/CEE.

Dit apparaat voldoet aan de eisen van de richtlijnen 89/336/EEG en 73/23/EEG, gewijzigd door 93/68/EEG.

Dette udstyr overholder kravene i direktiv nr. 89/336/EEC og 73/23/EEC med tillæg nr. 93/68/EEC.

Quest’ apparecchio è conforme ai requisiti delle direttive 89/336/EEC e 73/23/EEC, come emendata dalla

direttiva 93/68/EEC.

Este equipamento obedece às exigências das directivas 89/336/CEE e 73/23/CEE, na sua versão corrigida

pela directiva 93/68/CEE.

Este aparato satisface las exigencias de las Directivas 89/336/CEE y 73/23/CEE, modificadas por medio de

la 93/68/CEE.

Denna utrustning uppfyller kraven enligt riktlinjerna 89/336/EEC och 73/23/EEC så som kompletteras av

93/68/EEC.

Dette produktet oppfyller betingelsene i derektivene 89/336/EEC og 73/23/EEC i endringen 93/68/EEC.

Tämä laite täyttää direktiivien 89/336/EEC ja 73/23/EEC vaatimukset, joita on muutettu direktiivillä

93/68/EEC.

Do not make copies of anything which is prohibited from copying by law. The

following items are normally prohibited from copying by national law. Other

items may be prohibited by local law.

● Checks ● Passports ● Driver’s licenses

● Money ● Stamps ● Bonds ● Stocks ● Bank drafts

AR-5316-5320-EX.book 1 ページ ２００３年１１月２６日　水曜日　午後５時３分

1

CONTENTS

CAUTIONS…………………………..…………….……………..…………….……………….…………..…..…………….………. 3

●CAUTIONS ON USING………………..……………….………………..……………….……………….………….………….………. 3

●IMPORTANT POINTS WHEN SELECTING AN INSTALLATION SITE …………………..………………..……………. 3

●CAUTIONS ON HANDLING …………………….……………….……………….………………..……………….…..……………… 4

●CAUTIONS ON LASER ……………….……………….………………..……………….………….……………….……………….…. 4

●ENVIRONMENTAL INFORMATION………….……………….……………….………………..……………….………………..… 4

USING THE MANUAL ………….….…….…….………….…….………….………….…….………….…….…….….………… 5

●ABOUT THE OPERATION MANUALS……………………….……………….………………..……………….…………..……… 5

●THE MEANING OF «R» IN ORIGINAL AND PAPER SIZE INDICATIONS ……………….………………..……………. 5

●CONVENTIONS USED IN THIS MANUAL………………………..……………….……………….………………..……………. 5

●SPF ………..……………….………………..……………….………………..……………….……………….………………..……………. 5

●DIFFERENCES BETWEEN MODELS…………….………………..……………….……………….………………..…….……… 6

MAIN FEATURES ……….……………………………………………….…………………………….…………………..………… 7

1BEFORE USING THE MACHINE

PART NAMES AND FUNCTIONS ………………… 8

●OPERATION PANEL ………………………..………10

POWER ON AND OFF..…….………….…………... 12

●POWER ON ……………..………………..…………...12

●POWER OFF ………………….………….……………12

LOADING PAPER……..……………..…………..….. 13

●PAPER…………………….………………..……………13

●LOADING PAPER…………………………….………14

●CHANGING A TRAY’S PAPER SIZE

SETTING ..……………….………………..……………16

2COPY FUNCTIONS

NORMAL COPYING .………….………….…….…… 18

●MAKING A COPY DARKER OR LIGHTER ….21

●SELECTING THE TRAY……………………………21

●SETTING THE NUMBER OF COPIES ………..22

REDUCTION/ENLARGEMENT/ZOOM………… 22

●AUTOMATIC RATIO SELECTION ……………..22

●MANUAL RATIO SELECTION……………………23

●

SELECTING THE VERTICAL AND HORIZONTAL

COPY RATIOS SEPARATELY

……………….………24

TWO-SIDED COPYING USING THE BYPASS

TRAY…….…….………….………….…….………….…. 26

DUAL PAGE COPYING……………..……………... 27

INTERRUPTING A COPY RUN …..……………… 28

3PRINTER FUNCTIONS

USING THE PRINTER MODE ….………….…….. 29

●BASIC PROCEDURE FOR PRINTING………. 29

●

OPERATION IN COPY AND PRINTER MODES

…. 30

4USER SETTINGS

ADJUSTING THE AUTOMATIC EXPOSURE

LEVEL……………….……………………………………. 31

TONER SAVE MODE AND HIGH IMAGE

QUALITY MODE…………….………….…….………. 32

CUSTOMISING SETTINGS ……….………….…… 33

●USER PROGRAMS ………………………….…….. 33

●SELECTING A SETTING FOR A USER

PROGRAM …..………………..……………….…….. 35

SETTINGS FOR AUDITING MODE..…….…….. 36

●AUDITING MODE ..……………….………………... 36

●AUDITING MODE SETTINGS ………………….. 36

●

SELECTING AUDITING MODE SETTINGS

….. 37

5TROUBLESHOOTING

TROUBLESHOOTING…………….………….…….. 40

●MACHINE/COPYING PROBLEMS ……………. 41

●PRINTING PROBLEMS…………………….…….. 44

INDICATORS AND DISPLAY MESSAGES …. 46

MISFEED REMOVAL ..………..…………..……….. 47

●MISFEED IN THE SPF …….……………….…….. 47

●MISFEED IN THE BYPASS TRAY ..………….. 48

●MISFEED IN THE MACHINE……………..…….. 49

●MISFEED IN THE UPPER PAPER TRAY ….. 52

●MISFEED IN THE LOWER PAPER TRAY …. 53

REPLACING THE TONER CARTRIDGE …….. 54

AR-5316-5320-EX.book 1 ページ ２００３年１１月２６日　水曜日　午後５時３分

2

6ROUTINE MAINTENANCE

CHECKING THE TOTAL OUTPUT COUNT

AND TONER LEVEL……………………..………..… 55

●CHECKING THE TOTAL OUTPUT COUNT...55

●CHECKING THE TONER LEVEL ……………….56

ROUTINE MAINTENANCE…………………..……. 56

●CLEANING THE DOCUMENT GLASS AND

SPF/DOCUMENT COVER …………..……………56

●CLEANING THE BYPASS TRAY PAPER

FEED ROLLER ……………….……………….………57

●CLEANING THE TRANSFER CHARGER ……57

7

PERIPHERAL DEVICES AND SUPPLIES

PERIPHERAL DEVICES…….……………………… 58

●SINGLE PASS FEEDER………..………………....58

STORAGE OF SUPPLIES ……………………..….. 59

●PROPER STORAGE …………….………………....59

8APPENDIX

SPECIFICATIONS ………….………………………… 60

SOFTWARE LICENSE ……………..………………. 62

INDEX…………………….………….………….………... 64

AR-5316-5320-EX.book 2 ページ ２００３年１１月２６日　水曜日　午後５時３分

3

CAUTIONS

Follow the cautions below when using this machine.

CAUTIONS ON USING

Warning:

• The fusing area is hot. Exercise care in this area when removing misfed paper.

• Do not look directly at the light source. Doing so may damage your eyes.

Caution:

• Do not switch the machine rapidly on and off. After turning the machine off, wait 10 to 15 seconds before turning it

back on.

• Machine power must be turned off before installing any supplies.

• Place the machine on a firm, level surface.

• Do not install the machine in a humid or dusty location.

• When the machine is not used for a long time, for example, during prolonged holidays, turn the power switch off

and remove the power cord from the outlet.

• When moving the machine, be sure to turn the power switch off and remove the power cord from the outlet.

• Do not cover the machine with a dust cover, cloth or plastic film while the power is on. Doing so may prevent heat

dissipation, damaging the machine.

• Use of controls or adjustments or performance of procedures other than those specified herein may result in

hazardous laser radiation exposure.

• The socket-outlet should be installed near the machine and should be easily accessible.

IMPORTANT POINTS WHEN SELECTING AN

INSTALLATION SITE

Improper installation may damage the machine. Please note the following during initial installation and whenever the

machine is moved.

Do not install your machine in areas that are:

If the machine is moved from a cool place to a warm place, condensation may form inside the machine. Operation

in this condition will cause poor copy quality and malfunctions. Leave the machine at room temperature for at least

2 hours before use.

•damp, humid, or very

dusty

•exposed to direct sunlight

•poorly

ventilated

•subject to extreme

temperature or humidity

changes, e.g., near an

air conditioner or

heater.

Caution

AR-5316-5320-EX.book 3 ページ ２００３年１１月２６日　水曜日　午後５時３分

4

The machine should be installed near an accessible power outlet for easy connection and

disconnection.

Be sure to connect the power cord only to a power outlet that meets the specified voltage and

current requirements. Also make certain the outlet is properly grounded.

Be sure to allow the required space around the machine

for servicing and proper ventilation.

CAUTIONS ON HANDLING

Be careful in handling the machine as follows to maintain the performance of this machine.

Do not drop the machine, subject it to shock or strike it against any object.

Store spare toner cartridges in a cool dry place without removing from the package before use.

• If they are exposed to direct sunlight or excessive heat, poor copies may result.

Do not touch the photoconductive drum (green portion).

• Scratches or smudges on the drum will cause dirty copies.

CAUTIONS ON LASER

Trademark acknowledgements

•Microsoft

® Windows® operating system is a trademark or copyright of Microsoft Corporation in the U.S.A. and

other countries.

•

Windows

®

95, Windows

®

98, Windows

®

Me, Windows NT

®

4.0, Windows

®

2000, and Windows

®

XP are trademarks

or copyrights of Microsoft Corporation in the U.S.A. and other countries.

• IBM and PC/AT are trademarks of International Business Machines Corporation.

•

Acrobat

®

Reader Copyright

©

1987- 2002 Adobe Systems Incorporated. All rights reserved. Adobe, the Adobe logo,

Acrobat, and the Acrobat logo are trademarks of Adobe Systems Incorporated.

• All other trademarks and copyrights are the property of their respective owners.

ENVIRONMENTAL INFORMATION

Connect the machine to a power outlet which is not used for other electric appliances. If a lighting fixture is

connected to the same outlet, the light may flicker.

Wave length 785 nm + 10 nm/- 15 nm

Pulse times (8.141 µs ± 0.1 µs)/7 mm

Output power 0.14 mW – 0.22 mW

As an ENERGY STAR® Partner, SHARP has determined that this product meets

the ENERGY STAR® guidelines for energy efficiency.

Note

20 cm (8″)

20 cm

(8″)

20 cm

(8″)

AR-5316-5320-EX.book 4 ページ ２００３年１１月２６日　水曜日　午後５時３分

5

USING THE MANUAL

This machine has been designed to provide convenient copying features in a minimum amount of office space and

with maximum operational ease. To get full use of all machine features, be sure to familiarise yourself with this

manual and the machine. For quick reference during machine use, keep this manual in a handy location.

ABOUT THE OPERATION MANUALS

The operation manuals for the machine are as follows:

Operation Manual (Digital Multifunctional System) (this manual)

This manual contains explanations of the product and procedures for using the machine as a copier.

Online Manual (on the accessory CD-ROM)

This manual explains the procedures for using the machine as a printer.

Software Setup Guide (separate manual)

This manual contains instructions for installing the software that allows the machine to be used with your computer

and procedures for establishing initial printer settings.

THE MEANING OF «R» IN ORIGINAL AND PAPER SIZE

INDICATIONS

An «R» appearing at the end of an original or paper size (A4R (5-1/2″ x 8-1/2″R, 8-1/2″ x 11″R), etc.) indicates that the

original or paper is oriented horizontally as shown below.

Sizes that can be placed only in the horizontal (landscape) orientation (B4, A3 (8-1/2″ x 14″, 11″ x 17″)) do not

contain the «R» in their size indication.

CONVENTIONS USED IN THIS MANUAL

SPF

This operation manual refers to the Single Pass Feeder as the «SPF».

Warns the user that injury may result if the contents of the warning are not properly followed.

Cautions the user that damage to the machine or one of its components may result if the contents

of the caution are not properly followed.

Notes provide information relevant to the machine regarding specifications, functions,

performance, operation and such, that may be useful to the user.

<Horizontal (Landscape) orientation>

Warning

Caution

Note

AR-5316-5320-EX.book 5 ページ ２００３年１１月２６日　水曜日　午後５時３分

6

DIFFERENCES BETWEEN MODELS

This manual covers the following models.

AB series (metric) and inch series references

Both specifications are quoted where applicable.

For example:

Page 15, step 1 ………………..B4 and A3 (8-1/2″ x 14″ and 11″ x 17″)

Page 60………………….……….50%, 70%, 81%, 86%, 100%, 115%, 122%, 141%,

200% (50%, 64%, 77%, 95%, 100%, 121%, 129%,

141%, 200%)

Although AB series size indications are shown on the operation panel of this manual, inch series indications are

displayed on the inch series machines.

Model AR-5320/AR-5320 X AR-5316/AR-5316 X

Appearance

(With optional SPF installed) (With optional SPF installed)

Copy speed 20CPM 16CPM

Paper trays Two (250 x 2) One (250 x 1)

The above illustration is used in

instances where a function and/

or the operation of the machine

is the same on both models.

A3

A4

A4

A5

B4

EXTRA

11

X

17

8½

X

14

8½

X

13

8½

X

11

8½

X

11

8½

X

5½

EXTRA

[Inch series][AB series]

AR-5316-5320-EX.book 6 ページ ２００３年１１月２６日　水曜日　午後５時３分

7

MAIN FEATURES

High-speed laser copying

•First-copy time*1 at 300 dpi*2 is only 7.2 seconds .

•Copying speed is 20/16 copies per minute. This is ideal for business use and provides a big boost to workplace

productivity.

*1First-Copy time may vary depending on the power-supply voltage, ambient temperature, and other operating conditions.

*2«dpi» («dots per inch») is unit that is used to measure resolution. Resolution indicates how much detail can be reproduced in

a printed or scanned image.

High-quality digital image

•High-quality copying at 600 dpi is performed.

•In addition to automatic exposure adjustment, two original modes can be selected: «TEXT» for text-only originals,

and «PHOTO» for photographs. The exposure can be adjusted to five levels in each mode.

•The photo mode copying function allows clear copying of delicate halftone original images such as monochrome

photos and colour photos.

Enhanced copying features

•Zoom copies can be made from 25% to 400% in 1% increments.

(When the SPF is being used, the zoom copy ratio range is 50% to 200%.)

•Continuous copying of up to 999 copies is possible. (Can be changed to a maximum of 99 copies in the user

programs.)

•The user programs allow customised machine settings and management. Access to the machine can be

controlled by enabling audit mode.

Scan once/Print many

•The machine is equipped with a memory buffer allowing the machine to scan an original once and make up to 999

copies of the scanned image. This improves workflow, reduces operating noise from the machine and reduces

wear and tear on the scanning mechanism, which provides for a higher reliability.

Laser printer function

•The accompanying printer driver can be installed to enable use of the machine as a printer. (See the

accompanying Software Setup Guide.)

Environment and people friendly design

•Preheat and auto power shut-off modes are provided to reduce power consumption when the machine is not in

use.

•A universal design has been implemented in the product whereby the height of the operation panel and shape of

the keys are designed to be usable by as many people as possible.

AR-5316-5320-EX.book 7 ページ ２００３年１１月２６日　水曜日　午後５時３分

8

1Chapter 1

BEFORE USING THE MACHINE

This chapter contains basic information that should be read before using the machine.

PART NAMES AND FUNCTIONS

Document feeder cover (when the SPF is installed)

/document cover

Open to make copies from the document glass.

(p.18)

Document glass

Place an original that you wish to scan face down

here. (p.18)

Handles

Use to move the machine.

Power switch

Press to turn the machine power on and off. (p.12)

Operation panel

Contains operation keys and indicator lights. (p.10)

Paper output tray

Copies and prints are deposited to this tray.

Front cover

Open to remove paper misfeeds and perform

machine maintenance. (p.50, p.54)

Paper trays

Each tray holds 250 sheets of paper. (p.14)

Side cover

Open to remove paper misfeeds and perform

machine maintenance.

(p.48, p.57)

Side cover handle

Pull to open the side cover. (p.48)

Bypass tray guides

Adjust to the width of the paper. (p.15)

Bypass tray

Paper including special paper (such as transparency

film) can be fed from the bypass tray. (p.15

,

p.26)

Bypass tray extension

Pull out when feeding large paper such as B4 and

A3 (8-1/2» x 14″ and 11″ x 17″). (p.15)

Charger cleaner

Use to clean the transfer charger. (p.57)

USB 1.1 connector

Connect to your computer to use the printer

functions. (Software Setup Guide)

5

14

6

12 13

7

1

1

2

4

9

16

15

10

11

8

3

3

1

2

3

4

5

6

7

8

9

10

11

12

13

14

15

AR-5316-5320-EX.book 8 ページ ２００３年１１月２６日　水曜日　午後５時３分

9

BEFORE USING THE MACHINE

1

Parallel connector

Connect to your computer to use the printer

function. (Software Setup Guide)

Document feeder tray (when the SPF is

installed)

Place the original(s) that you wish to scan face up

here. Holds up to 40 originals.

Original guides (when the SPF is installed)

Adjust to the size of the originals.

Feeding roller cover (when the SPF is installed)

Open to remove misfed originals. (p.47)

Right side cover (when the SPF is installed)

Open to remove misfed originals. (p.47)

Exit area (when the SPF is installed)

Originals exit the machine here after copying.

Toner cartridge lock release lever

To replace the toner cartridge, pull out the toner

cartridge while pushing on this lever.

Toner cartridge

Contains toner. (p.54)

Roller rotating knob

Turn to remove misfed paper. (p.49, p.50)

Fusing unit release levers

To remove a paper misfeed from the fusing unit, push

down on these levers and remove the paper. (p.50)

Photoconductive drum

Copy images are formed on the photoconductive

drum.

Fusing unit paper guide

Open to remove misfed paper.

16

17

18

19

20

21

22

The fusing unit is hot. Do not touch

the fusing unit when removing misfed

paper. Doing so may cause a burn or

injury.

The model name can be seen on the machines

front cover.

23

24

25

Warning

26

27

Note

AR-5316-5320-EX.book 9 ページ ２００３年１１月２６日　水曜日　午後５時３分

10

BEFORE USING THE MACHINE

OPERATION PANEL

ON LINE key ( ) / indicator

Press to toggle the machine between online and

off-line. The indicator lights up when the machine

is online, and goes off when the machine is

off-line. The indicator blinks while the machine is

receiving print data and while printing is paused.

(p.29)

DUAL PAGE COPY key ( ) / indicator

Use to make individual copies of the two pages of

an open book or other two-page original. (p.27)

XY-ZOOM key ( ) / indicator

Press to change the horizontal and vertical copy

ratios independently. (p.24)

AUTO/TEXT/PHOTO key ( / / ) /

indicators

Use to select the exposure mode:

«AUTO», «TEXT», or «PHOTO». (p.21)

AUDIT CLEAR key ( )

Closes an open account. (p.39)

AUTO PAPER SELECT indicator ( )

Paper of the proper size will be automatically

selected depending on the original size and

selected copy ratio when this indicator is on. (p.20)

Alarm indicators

[ ] Maintenance indicator (p.46)

[ ] Toner cartridge replacement required

indicator (p.46)

[ ] Developer replacement required indicator

(p.46)

[ ] Paper required indicator (p.46)

[ ] Misfeed indicator (p.46)

POWER SAVE indicator ( )

Lights up when the machine is in a power save mode.

(p.12)

Display

Shows the set number of copies, as well as the copy

ratio, user program function or setting code, or an

error code when an error occurs.

Copy ratio display key ( )

Hold down when the machine is not in use to

display the copy ratio in the display. (p.24)

ZOOM indicator

Lights up when a zoom ratio is set. (p.24)

Zoom keys ( , )

Use to select any reduction or enlargement copy ratio

from 25% to 400% in increments of 1%. (p.24)

INTERRUPT key ( ) / indicator

Interrupts a copy run. (p.28)

Light and Dark keys ( , ) / indicators

Use to adjust the TEXT or PHOTO exposure level.

(p.21)

ORIGINAL SIZE ENTER key ( ) / ORIGINAL

SIZE indicators

Use to enter the original size. (p.16) The selected

original size will light up.

1

2

3

4

AUTO

5ACC.#-C

6

AUTO

7

8

9

10

11

12

13

14

15

ENTER

The example of a display of inch series

200

%

50

%

141

95

77

64

129

121

11

X

17

8½

X

14

8½

X

11

8½

X

11

8½

X

5½

EXTRA

8½

X

13

100

%

AR-5316/

AR-5316 X

18 21

The indications of the operation panel may differ

depending on the country and the region.

18 21 22

15 16

23

1

AR-5316-5320-EX.book 10 ページ ２００３年１１月２６日　水曜日　午後５時３分

11

BEFORE USING THE MACHINE

1

PAPER SIZE indicators

Light up to show the selected copy paper size. (p.16)

PAPER SIZE ENTER key ( )

Use to set the paper size in the paper trays. (p.16)

SPF indicator (when the SPF is installed)

Lights up when originals are set in the document

feeder tray. (p.19)

TRAY SELECT key ( )

Use to manually select a paper tray. (p.21)

AUTO IMAGE key ( ) / indicator

Press for automatic copy ratio selection. (p.22)

Paper feed location / misfeed location

indicators

The selected paper feed location is shown by a lit

indicator ( ). (p.18)

The general location of misfed paper is shown by a

blinking red indicator ( ). (p.47)

PRESET RATIO selector keys ( , )

/ indicators

Use to select preset reduction/enlargement copy

ratios. (p.23)

Numeric keys

Use to select the desired copy quantity or to make

user program entries. (p.22)

To display the total number of pages output by the

machine, hold the [0] key down. (p.55)

[] key

Use to check the total number of copies made.

(p.55)

START key ( ) /indicator

Press to make a copy (p.18). Also press to exit

«Auto power shut-off» mode and to set a user

program. Copying is possible when the indicator is

on.

CLEAR ALL key ( )

Clears all selected settings and returns the

machine to the initial settings. (p.12)

CLEAR key ( )

Clears the copy quantity display or terminates a

copy run.

16

18

19

20

AUTO %

21

22

23

24

25

26

27

INTERRUPT

ZOOM

135

25 400%

AUTO

ENTER

AUTO

ACC.#-C

AUTO %

A3

A4

A4

A5

B4

EXTRA

200

%

50

%

141

86

81

70

122

115

100

%

(Two-tray model only)

Not used for this machine.

45

6

7 8 9

10 11 12

14 15 16 17 18 19 20 21 22 23 24 25 26 27

13

AR-5316-5320-EX.book 11 ページ ２００３年１１月２６日　水曜日　午後５時３分

12

POWER ON AND OFF

The power switch is located on the left side of the machine.

POWER ON

Turn the power switch to the «ON»

position.

It will take about 45

seconds for the machine

to warm up. While the

machine is warming up,

the POWER SAVE

indicator ( ) will blink.

(The POWER SAVE

indicator ( ) will go off

when the machine is

ready to copy.)

However, you can make desired settings and press

the [START] key ( ) during warm-up. Copying will

start after warm-up.

POWER OFF

Make sure that the machine is not in

operation and then turn the power switch

to the «OFF» position.

If the power switch is

turned off while the

machine is in operation,

a misfeed may occur and

the job that was in

progress will be

cancelled.

Check the following to make sure the machine is not in

operation:

•The START indicator is lit. (Initial state)

•The POWER SAVE indicator ( ) is lit. («Preheat

mode» or «Auto power shut-off» mode)

Power Save Modes

Preheat mode

This function automatically switches the machine to a low power consumption state if the set duration of time

elapses without the machine being used when the power is on. The POWER SAVE indicator ( ) lights up,

however, the keys on the operation panel can be used. Normal operation automatically resumes when a key on the

operation panel is pressed, an original is placed, or a print job is received.

Auto power shut-off mode

This function automatically switches the machine to a state that consumes even less power than preheat mode if the

set duration of time elapses without the machine being used when the power is on. All lights except the POWER

SAVE indicator ( ) and ON LINE indicator ( ) go off. To resume normal operation, press the [START] key ( ).

Normal operation also resumes automatically when a print job is received. While in auto power shut-off mode, no

keys (except the [START] key ( )) can be used.

•The machine reverts to the initial settings when it is first turned on, when the [CLEAR ALL] key ( ) is pressed,

or when no keys are pressed for the preset «Auto clear» time following the end of a copy job. When the machine

reverts to the initial settings, all settings and functions selected to that point are cancelled. The «Auto clear» time

can be changed in the user settings. (p.33)

•The machine is initially set to automatically enter power save mode if not used for copying or printing, for a

preset period of time. This setting can be changed in the user programs. (p.33)

The machine has two power save modes to reduce overall power consumption thereby

reducing the cost of operation. In addition, these modes conserve natural resources and help

reduce environmental pollution. The two power save modes are «Preheat mode» and «Auto

power shut-off mode».

The preheat activation time and the «Auto power shut-off timer» can be changed using user programs. It is

suggested that you set times that are appropriate for your usage of the machine. (p.33)

Note

Note

Initial settings

The machine assumes the initial settings when it is first turned on, when the [CLEAR ALL] key ( ) is pressed,

and approximately one minute after the last copy is made in any mode.

Copy ratio: 100%, Exposure: Automatic

Copy quantity: 0, All special copier modes: Off

Auto paper selection

: On,

Paper feed station

: The tray selected in the «Default tray setting» in the user programs. (p.34)

AR-5316-5320-EX.book 12 ページ ２００３年１１月２６日　水曜日　午後５時３分

13

1

LOADING PAPER

The paper required indicator ( ) will light up when there is no copy paper in the selected paper feed tray, or when

the selected paper tray is not installed or is improperly installed.

PAPER

For best results, use only SHARP recommended paper.

*1A5 (5-1/2″ x 8-1/2″) can be used in the upper paper tray but cannot be used in other trays.

*2When making a large number of copies or prints using 90 g/m2 (24 lbs.) paper, remove the output from the paper output tray

when about 100 pages have been printed. The output may not stack correctly if more than 100 pages are allowed to

accumulate.

*3The number of sheets of the paper which can be set changes with the weight of a paper.

Special papers

Follow these guidelines when using special papers.

●

●●

●Use SHARP recommended transparency film and label sheets. Using other than SHARP recommended

paper may result in misfeeds or smudges on the output. If other than SHARP recommended media must

be used, feed each sheet one at a time using the bypass tray (do not attempt continuous copying or

printing).

●

●●

●There are many varieties of special paper available on the market, and some cannot be used with this

machine. Before using special paper, contact your authorised service representative.

●

●●

●Before using other than SHARP recommended paper, make a test copy to see if the paper is suitable.

Paper tray type Paper type Size Weight Capacity

Paper tray Standard paper

Recycled paper

A5*1

A4

B4

A3

(5-1/2″ x 8-1/2″*1 (Invoice))

(8-1/2″ x 11″ (Letter))

(8-1/2″ x 13″ (Foolscap))

(8-1/2″ x 14″ (Legal))

(11″ x 17″ (Ledger))

56 g/m2 to 90 g/m2 *2

(15 lbs. to 24 lbs. *2)

250 sheets

(Load paper lower

than the line on the

tray)

Bypass tray Standard paper

Recycled paper

A6R to A3

(5-1/2″ x 8-1/2″ (Invoice)

to 11″ x 17″ (Ledger))

56 g/m2 to 80 g/m2

(15 lbs. to 20 lbs.)

100 sheets *3

Thick paper Max. 200 g/m2 (54

lbs.)

Load one sheet of

these papers at a

time to the bypass

tray.

Transparency film

Labels

Envelopes International DL

(110 mm x 220 mm)

International C5

(162 mm x 229 mm)

Commercial 9

(3-7/8″ x 8-7/8″)

Commercial 10

(4-1/8″ x 9-1/2″)

5 sheets

AR-5316-5320-EX.book 13 ページ ２００３年１１月２６日　水曜日　午後５時３分

14

BEFORE USING THE MACHINE

LOADING PAPER

Make sure that the machine is not copying or printing, and then follow these steps to load paper.

Loading the paper tray

1Gently lift and pull out the paper tray

until it stops.

2Push the pressure plate down until it

locks in place.

Push the centre of the

pressure plate down until

it locks into place.

3Fan the paper.

If the paper is not fanned,

double-feeds or misfeeds

may occur.

4Load paper into the tray.

5Gently push the paper tray into the

machine.

•Do not load paper higher than the line on

the tray (up to 250 sheets).

•Make sure that the paper fits under the tabs

on the right side of the tray.

•Make sure the stack of paper is straight

before loading it. When adding paper, take

the remaining paper out and combine it into

a single stack with the new paper.

Note

If you loaded a different size of paper than

was loaded previously in the tray, go to

«CHANGING A TRAY’S PAPER SIZE

SETTING» (p.16).

Note

AR-5316-5320-EX.book 14 ページ ２００３年１１月２６日　水曜日　午後５時３分

15

BEFORE USING THE MACHINE

1

Loading the bypass tray

1Unfold the bypass tray.

When feeding large

paper such as B4 and A3

(8-1/2» x 14″ and 11″ x

17″), pull out the bypass

tray extension.

2Set the paper guides to the copy

paper width.

3Insert the paper (print face down) all

the way into the bypass tray.

To prevent a misfeed,

verify once more that the

paper guides are

adjusted to the width of

the paper.

Important points when inserting paper in the bypass tray

•Up to 100 sheets of standard copy paper can be set in the bypass tray.

•Be sure to place A6, A5 or 5-1/2″ x 8-1/2″ size paper or envelopes horizontally as shown in the following diagram

().

•When loading envelopes, make sure that they are straight and flat and do not have loosely glued construction

flaps (not the closure flap).

•Special papers except SHARP recommended transparency film, labels, and envelopes must be fed one sheet at a

time through the bypass tray.

•When adding paper, first remove any paper remaining in the tray, combine it with the paper to be added and then

reload as a single stack. The paper to be added must be the same size and type as the paper already in the tray.

•Do not use paper that is smaller than the original. This may cause smudges or unclean images.

•Do not use paper that has already been printed on by a laser printer or plain paper fax machine. This may cause

smudges or unclean images.

If you loaded paper in the bypass tray, press

the [TRAY SELECT] key ( ) to select the

bypass tray. The bypass tray will not be

selected automatically.

Note

Available Not available

AR-5316-5320-EX.book 15 ページ ２００３年１１月２６日　水曜日　午後５時３分

16

BEFORE USING THE MACHINE

Envelopes

Do not use the following envelopes, as misfeeds will occur.

•Envelopes with metal tabs, clasps, strings, holes, or windows.

•Envelopes with rough fibres, carbon paper, or glossy surfaces.

•Envelopes with two or more flaps.

•Envelopes with tape, film, or paper attached to the flap.

•Envelopes with a fold in the flap.

•Envelopes with glue on the flap to be moistened for sealing.

•Envelopes with labels or stamps.

•Envelopes that are slightly inflated with air.

•Envelopes with glue protruding from the seal area.

•Envelopes with part of the seal area peeled off.

CHANGING A TRAY’S PAPER SIZE SETTING

Follow these steps to change a tray’s paper size setting.

1Hold down the [PAPER SIZE ENTER]

key ( ) for more than 5 seconds to

set the selected paper size.

The currently selected

paper feed location

indicator will blink and the

corresponding paper size

(which is currently set)

indicator will light steadily.

All other indicators will go

out.

2If the machine has two paper trays,

use the [TRAY SELECT] key ( ) to

select the paper tray for which you

wish to change the paper size setting.

Each time the [TRAY

SELECT] key ( ) is

pressed, a paper tray will

be indicated with a

blinking paper feed

location indicator.

3Use the [ORIGINAL SIZE ENTER] key

( ) to select the paper size.

The indicator of the

selected paper size lights

up.

•The paper size setting cannot be changed when the machine has stopped temporarily due to running out of

paper or a misfeed, or during interrupt copying.

•During printing (even in copy mode), the paper size setting cannot be changed.

•A5 (5-1/2″ x 8-1/2″) size paper can only be selected in upper paper tray.

•Do not load paper that is a different size than the paper size setting. Copying will not be possible.

Note

ENTER

AR-5316-5320-EX.book 16 ページ ２００３年１１月２６日　水曜日　午後５時３分

17

BEFORE USING THE MACHINE

1

4Squeeze the lock lever of the front

guide and slide the front guide to

match the width of the paper, and

move the left guide to the appropriate

slot as marked on the tray.

•The front guide is a slide-type guide. Grasp the

locking knob on the guide and slide the guide to the

indicator line of the paper to be loaded.

•The left guide is an insert-type guide. Remove it and

then insert it at the indicator line of the paper to be

loaded.

•When using 11″ x 17″ sized paper store the left guide

in the slot at the left front of the paper tray.

5Press the [START] key ( ) and then

the [PAPER SIZE ENTER] key ( ).

To change the paper size

setting of another tray,

repeat steps 2 to 5 after

pressing the [START]

key ( ).

Important points when using the printer mode

•Make sure that the tray‘s paper size setting is the

same as the tray’s paper size setting in the printer

driver. For example, if the tray’s paper size setting is

A4R, set «Setting Paper Size» to «A4-R». For more

information, see «CONFIGURING THE PRINTER

DRIVER» in the «Software Setup Guide».

Affix the paper size label for the paper size

selected in step 3 to the label position on the

right end of the tray.

Left guide

Front guide

Note

AR-5316-5320-EX.book 17 ページ ２００３年１１月２６日　水曜日　午後５時３分

18

2Chapter 2

COPY FUNCTIONS

This chapter explains basic copying functions such as normal copying, reduction or enlargement, and exposure adjustment.

NORMAL COPYING

This section explains how to make a regular copy.

If «Auditing mode» has been enabled (p.39), enter your 3-digit account number.

Copying from the document glass

1Open the document cover/SPF, and

place the original.

Place the original face

down on the document

glass. Align it with the

original size scale.

2Close the document cover/SPF.

3Press the [ORIGINAL SIZE ENTER]

key ( ) and select the original size.

When the original size is

selected, the tray with the

same size of paper is

automatically selected.

(Two-tray model only)

●

Make sure that the PAPER SIZE indicator lights up.

If the indicator is not lit, no tray has the same size of

paper as the original. Load paper of the required size

in a tray, or select the bypass tray with the [TRAY

SELECT] key ( ) and copy from the bypass tray.

●The bypass tray must be manually selected.

●

To copy on paper of a different size than the original,

select the paper with the [TRAY SELECT] key ( ).

●

If the ORIGINAL SIZE indicator is blinking, rorate the

original so that it is in the same orientation as the

blinking ORIGINAL SIZE indicator.

4Set the number of copies.

5Press the [START] key ( ) to begin

copying.

The copy is delivered to

the paper output tray.

An original up to A3 (11″ x 17″) can be placed

on the document glass.

Note

•The paper output tray can hold up to 250

sheets of paper.

•About one minute after copying ends, «Auto

clear» activates and restores the copy

settings to the initial settings. (p.12) The

setting for «Auto clear time» can be changed

in the user programs. (p.33)

•Press the [CLEAR] key ( ) to stop

copying in the middle of a run.

ENTER

ENTER

Note

AR-5316-5320-EX.book 18 ページ ２００３年１１月２６日　水曜日　午後５時３分

19

COPY FUNCTIONS

2

Copying from the SPF

1Make sure that an original has not

been left on the document glass.

Close the SPF.

2Adjust the original guides to the size

of the original(s).

3Set the original(s) face up in the

document feeder tray.

●Insert the original into the document feeder tray as

far as it will go. When the original is set, the SPF

indicator will light up.

●The ORIGINAL SIZE indicator corresponding to the

size of the original lights up.

●

If the

ORIGINAL

SIZE indicator is blinking, rorate

the original so that it is in the same orientation as the

blinking ORIGINAL SIZE indicator.

●Make sure that the PAPER SIZE indicator is lit.

If the indicator is not lit, no tray has the same size of

paper as the original. Load paper of the required

size in a tray, or select the bypass tray with the

[TRAY SELECT] key ( ) and copy from the

bypass tray.

●The bypass tray must be manually selected.

●To copy on paper of a different size than the

original, select the paper with the [TRAY SELECT]

key ( ).

4Set the number of copies.

5Press the [START] key ( ) to begin

copying.

The copy is delivered to

the paper output tray.

Do not place originals of different sizes

together in the document feeder tray. This

may cause misfeeds.

Note

•The paper output tray can hold up to 250

sheets of paper.

•About one minute after copying ends, «Auto

clear» activates and restores the copy

settings to the initial settings. (p.12) The

setting for «Auto clear» time can be changed

in the user programs. (p.33)

•Press the [CLEAR] key ( ) to stop

copying in the middle of a run.

•If you find it difficult to remove the original

from the document feeder tray, open the

feeding roller cover first and then remove

the original. If you remove the original

without opening the feeding roller cover, the

original may become dirty.

Note

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20

COPY FUNCTIONS

Auto paper select mode (Two-tray model only)

When the AUTO PAPER SELECT indicator ( ) lights up, «Auto paper select mode» is enabled. This function

automatically selects the paper that is the same size as the original A5, A4, A4R, B4, A3 (5-1/2″ x 8-1/2″, 8-1/2″ x

11″, 8-1/2″ x 11″R, 8-1/2″ x 13″, 8-1/2″ x 14″ and 11″ x 17″) paper. «Auto paper select mode» can be disabled in the

user programs. (p.33)

•The sizes of paper that can be loaded vary by country and region.

•If a zoom setting is selected after placing the original, the paper size that is appropriate for the zoom setting will

be automatically selected.

•«Auto paper select mode» is cancelled if the automatic ratio selection is enabled (p.22) or if a tray is selected

with the [TRAY SELECT] key ( ). Auto paper select resumes operation when the [CLEAR ALL] key ( ) is

pressed or when «Auto clear time» activates.

Removing the document cover

To copy large originals like newspapers, remove the

document cover. To remove the cover, lift straight

up as shown. To replace the cover, do the reverse.

The SPF cannot be removed.

Copying books or originals with folds or

creases

Press down on the document cover/SPF while

copying as shown. If the document cover/SPF is not

completely closed, shadows may appear on the

copy or it may be fuzzy. Straighten originals with

folds or creases well before placing.

Originals that can be used in the SPF

Originals that are A5 to A3 (5-1/2″ x 8-1/2″ to 11″ x

17″) and 56 g/m2 to 90 g/m2 (15 lbs. to 24 lbs.) can

be used. A maximum of 40 pages can be placed at

once.

For originals that are B4 (8-1/2″ x 14″) or larger (B4,

A3 (8-1/2″ x 14″, 11» x 17″)), a maximum of 30

pages can be placed at once.

Originals that cannot be used in the SPF

The following originals cannot be used. These may

cause misfeeds or smudging and unclear images.

•Transparencies, tracing paper, other transparent or

translucent paper, and photographs.

•Carbon paper, thermal paper.

•Originals that are creased, folded, or torn.

•Glued originals, cut-out originals.

•Originals with binder holes.

•Originals printed using an ink ribbon (thermal

transfer printing), originals on thermal transfer

paper.

Stream feeding mode

If «Stream feeding mode» is enabled in the user

programs (p.33), the SPF indicator will blink for

about 5 seconds after all originals are fed. If a new

original is placed in the SPF during this time, the

original will be automatically fed in and copying will

begin.

•Make sure that there are no paper clips or

staples on the original.

•Straighten curled originals before placing

them in the document feeder tray. Curled

originals may cause misfeeds.

Note

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21

COPY FUNCTIONS

2

MAKING A COPY DARKER OR LIGHTER

Automatic exposure adjustment is initially enabled. This function automatically adjusts the copy image according to

the original being copied. If you wish to select the exposure level yourself, follow the steps below. (Select from two

original types and five exposure levels for each original type.) The exposure level used in automatic exposure

adjustment can also be changed. («ADJUSTING THE AUTOMATIC EXPOSURE LEVEL» (p.31) )

Original types

●

AUTO……Automatic exposure adjustment is enabled and the exposure is automatically adjusted according to the

original being copied. The exposure is lowered for coloured areas and background shadows.

●

TEXT…….The exposure is raised for light areas and lowered for dark backgrounds to make text easier to read.

●

PHOTO …Halftones in the photo are reproduced with greater clarity.

1Press the [AUTO/TEXT/PHOTO] key

( / / ) to select the original

type.

To adjust the exposure of

a text original manually,

press until the TEXT

indicator ( ) lights.

To copy a photo, press

until the PHOTO

indicator ( ) lights.

2Press the [Light] key ( ) or [Dark]

key ( ) to adjust the exposure.

For a darker image,

press the [Dark] key

( ). For a lighter image,

press the [Light] key

().

If exposure level 2 or 4 is

selected, the two

indicators will light

simultaneously.

SELECTING THE TRAY

If you wish to use a tray other than the automatically selected tray (for example you wish to enlarge or reduce the

copy or use the bypass tray), press the [TRAY SELECT] key ( ) to select the desired tray.

Auto tray switching (Two-tray model only)

If the tray runs out of paper during copying and there is another tray with the same size of paper and the same

feeding orientation (horizontal or vertical), the other tray is automatically selected and copying continues. «Auto tray

switching» can be disabled in the user programs (p.33).

To return to automatic adjustment, press until

the AUTO indicator ( ) lights.

AUTO

AUTO

AUTO

Exposure value guidelines

1 – 2 Dark originals like newspapers

3 Normal originals

4 – 5 Coloured text or text written in pencil

AUTO

135

•If the desired PAPER SIZE indicator does not light up, change the paper in the tray to the desired paper size.

(p.16)

•Automatic ratio selection (p.22) does not operate when the bypass tray or a tray set for a special paper size is

selected.

Note

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22

COPY FUNCTIONS

SETTING THE NUMBER OF COPIES

Press the numeric keys to set the number of copies.

●The set number of copies appears in the display. A

maximum of 999 copies (factory default setting)

can be set.

●If you wish to make only a single copy, copying is

possible with the display showing «0″.

Important note when making a large number

of copies

The maximum number of copies can be changed in

the user programs. (p.34)

When the maximum number of pages (about 250

pages) that can be held in the paper output tray are

output, copying will temporarily stop. When this

happens, promptly remove the copies and press the

[START] key ( ) to resume copying. Copying will

also stop after about 500 pages and 750 pages.

Remove the pages and resume copying in the same

way.

REDUCTION/ENLARGEMENT/ZOOM

The zoom function enables precise copy ratio selection from 25% to 400% in increments of 1%.

There are three ways to enlarge and reduce copies, as explained below.

•Reduction and enlargement ratios can be selected automatically with the [AUTO IMAGE] key ( ).

«AUTOMATIC RATIO SELECTION» (below)

•Reduction and enlargement ratios can be selected manually with the [PRESET RATIO] selector keys

( , ) and/or the [ZOOM] keys ( , ).

«MANUAL RATIO SELECTION» (p.23)

•Separate settings can be selected for the vertical and horizontal ratios.

«SELECTING THE VERTICAL AND HORIZONTAL COPY RATIOS SEPARATELY» (p.24)

Ratios that can be selected will vary depending on whether the original is placed on the document glass or in the

SPF.

AUTOMATIC RATIO SELECTION

1Place the original(s) in the document

feeder tray or on the document glass.

2If the original is placed on the

document glass, select the original

size. (p.18)

3Use the [TRAY SELECT] key ( ) to

select the paper tray with the desired

paper size.

This feature will not work

when using copy paper

of non-standard size or

when using the bypass

tray.

If you enter the wrong number, press the

[CLEAR] key ( ) and enter the correct

number.

Note

AUTO %

Original position Selectable ratios

Document glass 25% – 400%

SPF 50% – 200%

Automatic ratio selection can be used when the

original size is A5, A4, A4R, B4, A3 (5-1/2″ x

8-1/2«, 8-1/2» x 11″, 8-1/2″ x 11″R, 8-1/2″ x 13″,

8-1/2» x 14″ or 11″ x 17«). The sizes of paper

that can be loaded vary by country and region. It

cannot be used for other sizes.

Note

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23

COPY FUNCTIONS

2

4Press the [AUTO IMAGE] key ( ).

The AUTO IMAGE

indicator ( ) lights

up and the appropriate

ratio for the original size

and paper size is

selected. (The indicator

of the selected ratio will

light up.)

5Set the number of copies and other

copy settings, and then press the

[START] key ( ).

The copy will be delivered to the paper output

tray.

MANUAL RATIO SELECTION

Copies can be reduced down to 25% or enlarged up to 400%. The [PRESET RATIO] selector keys ( , ) can be

pressed to quickly select a ratio from among eight preset ratios. In addition, the [Zoom] keys ( , ) can be

pressed to select the ratio in increments of 1%.

1Place the original(s) in the document

feeder tray or on the document glass.

2

If the original is placed on the document

glass, select the original size. (p.18)

3Use the [PRESET RATIO] selector

keys ( , ) and [Zoom] keys ( , )

to select the desired copy ratio.

Selecting a preset ratio

Press the [PRESET

RATIO] selector key ( )

to move up through the

preset ratios.

Press the [PRESET

RATIO] selector key ( )

to move down through

the preset ratios.

Fine adjustment of the

ratio

Any ratio from 25% to

400% can be set in

increments of 1%.

Press a [PRESET RATIO] selector key ( or ) to

set the approximate ratio, then press the [Zoom] keys

( or ) to increase or decrease the ratio.

To decrease or increase the zoom ratio rapidly, hold

down the [Zoom] keys ( or ).

When a [Zoom] key ( or ) is pressed, the ZOOM

indicator will light up and the zoom ratio will appear in

the display for about two seconds.

4Set the number of copies and other

copy settings, and then press the

[START] key ( ).

The copy will be delivered to the paper output

tray.

•

If the ORIGINAL SIZE indicator blinks,

change the orientation of the placed original.

•If the copy is made when a PRESET

RATIO selector indicator is blinking, the

copied image may run off the page.

AUTO %

AUTO %

AUTO %

Note

To cancel automatic ratio selection, press the

[AUTO IMAGE] key ( ) again.

Note

AUTO %

200

%

50

%

141

86

81

70

122

115

100

%

•To verify a zoom setting without changing

the zoom ratio, Hold down the [Copy ratio

display] key ( ). When the key is

released, the display will return to the

number of copies display.

•If the copy is made when a PRESET

RATIO selector indicator or the ZOOM

indicator is blinking, the copied image may

run off the page. To ensure that the image

fits on the page, lower the copy ratio until

the indicator stops blinking and lights

steadily.

•If the PAPER SIZE indicator is not lit, there

is no appropriate paper. Load appropriate

paper in a paper tray. (p.14)

To return the ratio to 100%, press the

[PRESET RATIO] selector key ( or )

until the 100% indicator lights up.

Note

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24

COPY FUNCTIONS

SELECTING THE VERTICAL AND HORIZONTAL

COPY RATIOS SEPARATELY

(XY ZOOM copying)

The XY ZOOM feature allows the horizontal and vertical copy ratios to be changed independently.

Example:

Reduction only in the horizontal direction.

Ratios that can be selected will vary depending on the position of the original.

1Place the original(s) in the document

feeder tray or on the document glass.

2If the original is placed on the

document glass, select the original

size. (p.18)

3Press the [XY-ZOOM] key ( ).

XY-ZOOM Indicator ( )

lights up.

The current value for the

vertical direction will

appear in the display.

4Use the [PRESET RATIO] selector

keys ( , ) and [Zoom] keys ( , )

to change the copy ratio in the vertical

direction.

Press the [PRESET

RATIO] selector keys

( , ) to select a ratio

close to the desired ratio,

and then press the

[Zoom] keys ( , ) to

adjust the ratio in

increments of 1%.

The ratio appears in the

display.

5Press the [Copy ratio display] key

().

The selected ratio for the

vertical direction will be

entered.

•To use the XY ZOOM feature with the DUAL PAGE COPY feature, set the DUAL PAGE COPY feature first and

then the XY ZOOM feature.

•The XY ZOOM feature cannot be used in combination with the AUTO IMAGE function.

Original position Selectable ratios

Document glass 25% – 400%

SPF 50% – 200%

Original Copy

Note

25 400%

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25

COPY FUNCTIONS

2

6Use the [PRESET RATIO] selector

keys ( , ) and [Zoom] keys ( , )

to change the copy ratio in the

horizontal direction.

Press the [PRESET RATIO] selector keys ( ,

) to select a ratio close to the desired ratio, and

then press the [Zoom] keys ( , ) to adjust

the ratio in increments of 1%.

The ratio appears in the display.

7Press the [Copy ratio display] key

().

The selected ratio for the horizontal direction will

be entered and the display will change to the

number of copies display.

8Set the number of copies and other

copy settings, and then press the

[START] key ( ).

The copy will be delivered to the paper output

tray.

•To verify the copy ratios, press and hold

down the [Copy ratio display] key ( ).

The vertical and horizontal ratios will be

alternately displayed.

•If you need to change the ratios, press the

[PRESET RATIO] selector keys ( , )

and the [Zoom] keys ( , ) to reset the

ratios, beginning with the vertical ratio.

(step 4)

•To cancel XY ZOOM copy, press the

[XY-ZOOM] key ( ). The XY-ZOOM

indicator ( ) will go off, indicating that the

function is cancelled.

Note

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26

TWO-SIDED COPYING USING THE

BYPASS TRAY

To perform manual two-sided copying, follow these steps.

Example: Copying originals A and B onto each side of one sheet of paper

1Copy original A.

2Place original B as shown below.

Vertically-oriented

original:

If the original is oriented

vertically, place it in the

same orientation as

original A.

Horizontally-oriented

original:

If the original is oriented

horizontally, place it with

the top and bottom and

left and right sides

reversed with respect to

the placement of original

A.

3Turn the copy of original A over, and

without changing the position of the

edge closest to you, insert it in the

bypass tray.

Insert the paper all the

way in.

4Select the bypass tray with the [TRAY

SELECT] key ( ), and then press the

[START] key ( ).

The copy is delivered to the paper output tray.

12 1

Original A Original B Copy

1

1

Original A

Copied original A

Original A

Copied original A

2

2

•Copies made on the back side of paper

should always be made one sheet at a time

using the bypass tray.

•Straighten curled or wavy paper before

using it. Curled paper may cause misfeeds,

creases, or a poor-quality image.

Original B

Copied

original A

2

1

1

Original B

Copied

original A

Note

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27

2

DUAL PAGE COPYING

A dual page original can be automatically separated into two pages during copying. This feature is convenient for

making copies of books and other dual page originals on individual sheets of paper.

1Place the original on the document

glass, aligning the division between

the pages with the size marker ( A4

(8

1/2)). Close the document cover

SPF.

Copying will begin from

the page to the right of

the size marker.

2Set the original size to A3 (11″ x 17″).

3Press the [DUAL PAGE COPY] key

( ) and make sure that the DUAL

PAGE COPY indicator ( ) is lit.

4Make sure that a paper tray with A4

(8-1/2″ x 11″) size paper is selected.

5Set the number of copies and other

copy settings, and press the [START]

key ( ).

The copy will be delivered to the paper output

tray.

Original Copy

•A4 (8-1/2″ x 11″) paper is used for dual page copying.

•When used in combination with XY ZOOM copying, enlargement is not possible.

•Dual page copying cannot be used in combination with the enlargement copying.

•Automatic ratio selection cannot be used when dual page copying is used.

•Dual page copying cannot be selected when an original is placed in the SPF.

Note

To keep the copies in the correct page order

when performing dual page copying over

multiple pages, make sure that the original is

always placed on the document glass with the

lower page number to the right.

Note

To cancel dual page copying, press the

[DUAL PAGE COPY] key ( ). The

DUAL PAGE COPY indicator ( ) will go

off, indicating that the function is cancelled.

Note

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28

INTERRUPTING A COPY RUN

(Interrupt copying)

A copy run can be temporarily interrupted to allow another copy job to be performed. When the other job is finished,

the copy run will resume using the original copy settings.

1Press the [INTERRUPT] key ( ) to

interrupt the copy run.

The INTERRUPT

indicator will light up and

the machine will revert to

the initial settings. (p.12)

The INTERRUPT

indicator will blink until

the current copy run

stops.

2Remove the previous original(s) and

place the original(s) of the interrupt

copy job.

3Set the number of copies and other

copy settings and then press the

[START] key ( ).

4When the copy job is finished, press

the [INTERRUPT] key ( ) and remove

the original(s).

The INTERRUPT indicator will go off, indicating

that the interrupt function is no longer operating.

The copy settings will automatically revert to the

settings selected for the copy run before the run

was interrupted.

5Replace the previous original(s) and

press the [START] key ( ).

The interrupted copy run will resume.

Interrupt copying is not possible when the user programs are being configured.

Note

•If the SPF is being used, the copy run will

not stop until the set number of copies is

completed.

•If «Auditing mode» is enabled:

«- — -» will appear in the number of copies

display. Enter your 3-digit account number.

Copying will not be possible unless a

correct account number is entered. (p.39)

Note

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29

3Chapter 3

PRINTER FUNCTIONS

The machine includes a USB 1.1 connector and a parallel connector as standard equipment.

A computer can be connected to these connectors to use the machine as a printer.

To use the machine as a printer, the printer driver must first be installed as explained in the «Software Setup Guide».

USING THE PRINTER MODE

The procedure for loading paper is the same as for loading copy paper. See «LOADING PAPER». (p.13)

BASIC PROCEDURE FOR PRINTING

The basic procedure for printing is explained below. To use convenient printer functions, see the «Online Manual» or

the printer driver help file.

1Make sure that paper is loaded in the

tray.

The procedure for loading paper is the same as for

copying. See «LOADING PAPER» (p.13) and make

sure the paper that you wish to use is loaded.

2Make sure that the ON LINE indicator

( ) on the operation panel is lit.

If the ON LINE indicator

( ) is not lit, press the [ON

LINE] key ( ). When the

indicator is not lit, the

machine is off-line and

cannot print. When the

indicator is blinking, a print

job is transferred to the

machine.

3Open the file that you wish to print

and select «Print» from the File menu.

4Make sure that the printer driver for

the machine is selected, and select

print settings in the printer driver.

For information on the settings in the printer

driver, see the «Online Manual», the «Software

Setup Guide», or the printer driver help file.

5Click the «Print» button or the «OK»

button to begin printing.

The print job will be delivered to the paper output

tray.

Important points when setting the paper size

•Make sure that the tray‘s paper size setting is the

same as the tray’s paper size setting in the printer

driver. For example, if the tray’s paper size setting is

A4R, set «Setting Paper Size» to «A4-R». For more

information, see «CONFIGURING THE PRINTER

DRIVER» in the «Software Setup Guide».

•If a problem occurs in printer mode, see «TROUBLESHOOTING» (p.40).

•When interrupt copying is being performed, printing is not possible.

Note

•Print jobs received while the machine is copying will be stored in memory. When the copy job is finished, the

print jobs will begin printing.

•Printing is not possible when the front or side cover is opened for machine maintenance, or when a misfeed

occurs or the machine runs out of paper or toner, or when the drum cartridge reaches its replacement time.

•If an original misfeed occurs in the SPF, printing will not be possible until the misfed original is removed and the

SPF is restored to a usable state.

Note

Make sure that the paper size setting on the

machine is the same as the paper size set in

the printer driver.

Note

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30

PRINTER FUNCTIONS

Pausing a print job

To pause a print job during printing, press the [ON LINE] key ( ) on the operation panel to switch the machine

off-line. Printing will be paused and the ON LINE indicator ( ) will blink.

To cancel a print job, press the [CLEAR] key ( ) or the [CLEAR ALL] key ( ).

To resume printing, press the [ON LINE] key ( ) to switch the machine online.

When «Use close paper size» is disabled

The PAPER SIZE indicator on the operation panel will blink. You can press the [TRAY SELECT] key ( ) to select a

tray manually, or load paper in the bypass tray and press the [ON LINE] key ( ) to begin printing.

When «Use close paper size» is enabled

Printing will take place using a size of paper that is close to the size of the print image.

OPERATION IN COPY AND PRINTER MODES

Some operations cannot be performed simultaneously when the machine is being used in printer mode or copy

mode.

*1Can be used after pressing the [INTERRUPT] key ( ).

*2Printing will begin when the [CLEAR ALL] key ( ) is pressed after the copy job is finished, or when the [ON LINE] key ( ) is

pressed to switch the machine online. Printing will also begin after the set auto clear time elapses, or after 60 seconds if «Auto

clear time» is disabled.

*3The print job is paused and copying begins.

Modes Copying Printing

Copy Copy key input Yes Yes

During copying Yes*1No*2

Printer During printing Yes*3No

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31

4Chapter 4

USER SETTINGS

This chapter explains how to set the automatic exposure level, toner save mode/high image quality mode, and the

user programs, which are custom settings that control fine points of the machine’s operation.

ADJUSTING THE AUTOMATIC

EXPOSURE LEVEL

The exposure level used in automatic exposure adjustment, which automatically adjusts the copy exposure

according to the original, can be adjusted. If copies tend to be too dark or too light when automatic exposure

adjustment is used, follow the steps below to adjust the automatic exposure level.

The automatic exposure level can be adjusted separately for the document glass and the SPF.

1To adjust the automatic exposure

level in the SPF, place the original in

the SPF. (p.19)

Make sure that the SPF indicator is lit.

2Press the [AUTO/TEXT/PHOTO] key

( / / ) to select «PHOTO»

().

3Hold down the [AUTO/TEXT/PHOTO]

key ( / / ) until the AUTO

indicator ( ) blinks.

The exposure level

indicators show the

current setting.

4Press the [Light] key ( ) or [Dark]

key ( ) to lighten or darken the

automatic exposure level as desired.

5Press the [AUTO/TEXT/PHOTO] key

( / / ) to complete the

setting.

The AUTO indicator ( ) stops blinking and

lights steadily.

The copy and printer cannot be used while the automatic exposure level is being adjusted.

Note

To adjust the automatic exposure level for

copies made from originals placed on the

document glass, proceed to step 2.

Note

AUTO

AUTO

AUTO

AUTO

135

After adjusting the automatic exposure level,

it is recommended that you make a test copy

to check the new level.

135

AUTO

AUTO

Note

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32

TONER SAVE MODE AND HIGH

IMAGE QUALITY MODE

Toner save mode can be enabled to reduce toner consumption by about 10%.

The high image quality mode improves copy image quality in the automatic and manual exposure modes by

increasing copy density with a slight increase of toner consumption.

To switch between toner save mode and high image quality mode, follow the steps below.

1Press the [AUTO/TEXT/PHOTO] key

( / / ) to select «TEXT»

().

2Hold down the [AUTO/TEXT/PHOTO]

key ( / / ) until the PHOTO

indicator ( ) blinks.

The exposure level

indicators show the

current setting.

3To enable toner save mode, press the

[Light] key ( ). To enable high image

quality mode, press the [Dark] key

().

When enabling toner

save mode, make sure

that «1» is lit.

When enabling high

image quality mode,

make sure that «5» is lit.

4Press the [AUTO/TEXT/PHOTO] key

( / / ) to complete the

setting.

The PHOTO indicator ( ) stops blinking and

lights steadily.

In Europe, high image quality mode is initially selected. In regions other than Europe, toner save mode is initially

selected.

Note

AUTO

AUTO

AUTO

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33

4

CUSTOMISING SETTINGS

(User programs)

The user programs allow you to customise the machine to match your needs.

USER PROGRAMS

Program

number Program name

Setting codes

(factory default setting

appears in bold)

Explanation

1 Auto clear time

1: OFF

2: 10 sec.

3: 20 sec.

4: 60 sec.

5: 90 sec.

6: 120 sec.

•«Auto clear time» automatically returns the

copy settings to the initial settings (p.12) when

a certain period of time elapses after a copy is

made. This program is used to select the

period of time. «Auto clear time» can also be

disabled.

2 Preheat mode

1: 1 min.

2: 5 min.

3: 30 min.

4: 60 min.

5: 120 min.

6: 240 min.

•This function automatically switches the

machine to a low power consumption state if

the set duration of time elapses without the

machine being used when the power is on.

The POWER SAVE indicator ( ) lights up,

however, the keys on the operation panel can

be used. Normal operation automatically

resumes when a key on the operation panel is

pressed, a print job is received or an original is

placed.

3Auto power shut-off

timer

1: 5 min.

2: 30 min.

3: 60 min.

4: 120 min.

5: 240 min.

•This function automatically switches the

machine to a state that consumes even less

power than preheat mode if the set duration of

time elapses without the machine being used

when the power is on. All lights except the

POWER SAVE indicator ( ) and ON LINE

indicator ( ) go off. To resume normal

operation, press the [START] key ( ).

Normal operation also resumes automatically

when a print job is received. While in auto

power shut-off mode, no keys (except the

[START] key ( )) can be used.

4

Stream feeding mode

*1

0: OFF

1: ON

•When copying using the SPF, during the

period of time that the SPF indicator blinks

after an original has been scanned

(about 5 seconds), a subsequent original can

be placed and automatically fed into the

machine.

5Auto power shut-off

setting

0: OFF

1: ON

•Use this setting to enable or disable auto

power shut-off.

8Auto paper select

mode

*2

0: OFF

1: ON

•This function automatically selects paper that

is the same size as the original placed in the

SPF, or the same size as that selected with

the [ORIGINAL SIZE ENTER] key ( ) The

function can be disabled.

9 Auto tray switching

*2

0: OFF

1: ON

•If the paper runs out during printing and there

is paper of the same size and orientation in

another tray, this function automatically

switches to that tray (excluding the bypass

tray). The function can be disabled.

10 to 15 Auditing mode –See «AUDITING MODE SETTINGS» (p.36).

*1When the SPF is installed.

*2On model with the two trays.

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34

USER SETTINGS

*3AR-5316/AR-5316 X is as follows:

1: Paper tray (factory default),

5: Bypass tray

23 Resolution in

Auto/Text mode

1: 300 dpi

2: 600 dpi

•This setting is used to change the copy

resolution in AUTO and TEXT mode from 600

x 300 dpi to 600 x 600 dpi (high-quality mode).

Scanning is slower when high-quality mode is

used.

25 Key auto repeat 0: OFF

1: ON

•Use this setting to select whether or not

holding down a key causes repeated input of

the key. For keys that normally cause a set

value to increase when held down (for

example, holding down the [ZOOM] key ( ,

)), this program can be used to have the set

value not change when the key is held down.

26 Key press time

1: Minimum

(current response

speed)

2: 0.5 sec.

3: 1.0 sec.

4: 1.5 sec.

5: 2.0 sec.

•Use this setting to select how long a key must

be pressed for the input to be accepted. By

selecting a longer time, you can prevent

settings from being changed by the accidental

pressing of a key.

27 Audible signals volume

1: Short beep

2: Long beep

3: OFF

•This sets the volume of beep signals. (p.35)

28 Base setting beep

signal

0: OFF

1: ON

•Use this to sound a beep when a base setting

is selected. (p.35)

29 Number of copies limit 1: 99 copies

2: 999 copies

•Use this setting to select 99 or 999 for the

maximum number of copies.

30 Use close paper size 0: OFF

1: ON

•When this function is enabled, printing in

printer mode will automatically continue using

a different size of paper if the specified size of

paper runs out in all trays. This feature does

not function in copy mode.

31 Default tray setting

1: Upper paper tray*3

2: Lower paper tray*3

5: Bypass tray*3

•Use this program to select a default tray. This

tray is automatically selected each time the

power is turned on or each time the machine

reverts to the initial settings.

32 Default exposure

mode

1: AUTO

2: TEXT

3: PHOTO

•Use this program to set «AUTO«, «TEXT», or

«PHOTO» as the default exposure mode.

Program

number Program name

Setting codes

(factory default setting

appears in bold)

Explanation

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35

USER SETTINGS

4

SELECTING A SETTING FOR A USER PROGRAM

1Hold down the [Light] key ( ) until

the alarm indicators ( , , , ,

) blink.

The display shows «- -»

with the left hyphen

blinking.

2Enter the program number with the

numeric keys.

•See «USER

PROGRAMS» (p.33 to

p.34) for the program

numbers.

•The selected program

number blinks.

•For example, to select

«Auto clear timer»,

press the [1] key.

3Press the [START] key ( ).

•The selected program

number stops blinking

and lights steadily.

•The currently selected

setting code blinks on

the right side of the

display.

4Enter the desired setting code by

pressing a numeric key.

•For the setting codes,

see «USER

PROGRAMS». (p.33 to

p.34)

•The selected setting

code blinks.

•For example, to select

90 seconds, press the

[5] key.

5Press the [START] key ( ).

The selected setting

code stops blinking and

lights steadily.

6Press the [Light] key ( ) to complete

the settings.

The alarm indicators ( , , , , ) go

off and the display returns to the number of

copies display.

Audible signals (key entry beep, invalid key beep, base setting beep)

The machine sounds three different types of beep signals: a key entry beep that sounds when a valid key is

pressed, an invalid key beep that sounds when an invalid key is pressed, and a base setting beep that sounds

when a setting is the same as the base setting (base settings are explained below). The base setting beep is

initially disabled. If you wish to enable the base setting beep, see «Base setting beep signal» on page 34. If you

wish to change the volume of the beep signals or disable them, see «Audible signals volume» on page 34.

The beep patterns of each type of beep signal are as follows:

Key entry beep ……………………. One beep

Invalid key beep …………….……Two beeps

Base setting beep ………….… Three beeps

Base settings

The base settings are preset standard selections for each copy setting. The base settings are as follows:

Copy ratio …….……………….………….. 100%

Light and Dark indicator…………….…….. 3

Paper feed location ……. Upper paper tray

ORIGINAL SIZE………………A4 (8-1/2″ x 11″)

AUTO/TEXT/PHOTO ( / / )

…………………………….………………..…… AUTO

If you enter the wrong number, press the

[CLEAR] key ( ) and then enter the correct

number.

If you enter the wrong number, press the

[CLEAR] key ( ) and return to step 2.

To select a setting for another user program,

press the [CLEAR] key ( ) and then return

to step 2.

Note

Note

AUTO

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36

SETTINGS FOR AUDITING MODE

AUDITING MODE

When «Auditing mode» is enabled, a count is kept of the number of copies made by each account (up to 20 accounts

can be established), and the counts can be displayed and totalled as necessary. In «Auditing mode», the display

shows «- — -«, and this indicates that a 3-digit account number must be entered in order to use the machine for

copying.

AUDITING MODE SETTINGS

The administrator of the machine should complete the following settings:

•Enable «Auditing mode» (p.38)

•Account number entry (p.38)

Note

Program

number Program name

Setting codes

(factory default settings

are indicated in bold)

Explanation

10 Auditing mode 0: OFF

1: ON

Use to enable or disable «Auditing mode».

«Auditing mode» is initially disabled.

11 Account number entry None Use to set up account numbers. Up to 20

accounts can be established.

12 Account number

change None Use to change an account number.

13 Account number

deletion

0: Delete single account

1: Delete all accounts

Use to delete an account number.

A single account number can be deleted, or all

account numbers at once.

14 Number of copies per

account None

This displays the number of copies made by

each account.

The maximum count is 49,999. If this number is

exceeded, the count will start over from 0.

15 Resetting account

0: Reset single account

1: Reset all accounts

Use to reset the copy count of an account to 0.

The copy count of a single account or of all

accounts can be reset.

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37

USER SETTINGS

4

SELECTING AUDITING MODE SETTINGS

1Hold down the [Light] key ( ) until

the alarm indicators ( , , , ,

) blink.

The display shows «- -»

with the left hyphen

blinking.

2Enter the program number with the

numeric keys.

•See «AUDITING MODE

SETTINGS» (p.36) for

the program numbers.

•The selected program

number blinks.

•For example, to select

«Auditing mode», enter

«10».

3Press the [START] key ( ).

•The selected program

number stops blinking

and lights steadily.

•The currently selected

setting code blinks on

the right side of the

display.

4Enter the desired setting code for the

program as explained in the detailed

procedures on the following pages.

For the setting codes, see «AUDITING MODE

SETTINGS». (p.36)

5Press the [Light] key ( ) to complete

the settings.

The alarm indicators ( , , , , ) go

off and the display returns to the number of

copies display.

If you enter the wrong number, press the

[CLEAR] key ( ) and then enter the correct

number.

•If you enter the wrong number, press the

[CLEAR] key ( ) and return to step 2.

•If «E» (error code) blinks in the first digit of

the display, press the [CLEAR] key ( )

and return to step 2.

Note

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38

USER SETTINGS

Auditing mode

(program No.10)

1 Press the [1] key to enable «Auditing

mode» or the [0] key to disable it, and then

press the [START] key ( ).

2 Press the [CLEAR] key ( ).

Account number entry

(program No.11)

If 20 accounts have already been established, the

error code «11E» will appear in the display.

1 Use the numeric keys to enter a 3-digit

number (any number except «000») and

then press the [START] key ( ).

2 Press the [CLEAR] key ( ).

Account number change

(program No.12)

Use this procedure to change an account number. If

no account numbers have been established, the error

code «12E» will appear in the display.

1 Press the [Copy ratio display] key ( ) to

select the account number that you wish to

change, and then press the [START] key

().

The display will show 3 blinking hyphens «- — -«.

2 Press the numeric keys to enter a new

account number (any 3-digit number

except «000»), and then press the [START]

key ( ).

3 When finished, press the [CLEAR] key

().

Account number deletion

(program No.13)

Use this procedure to delete account numbers. A

single account number can be deleted, or all account

numbers at once.

If no account numbers have been established, the

error code «13E» will appear in the display.

[Deleting all accounts at once]

Press the [1] key and then press the [START]

key ( ).

All account numbers will be deleted.

[Deleting a single account]

1 Press the [0] key, and then press the

[START] key ( ).

2 Select the account number to be deleted

with the [Copy ratio display] key ( ) and

then press the [START] key ( ).

Number of copies per account

(program No.14)

Use this procedure to display the copy count of each

account. If no account numbers have been

established, the error code «14E» will appear in the

display.

1 Select the account number with the [Copy

ratio display] key ( ).

2 Hold down the [0] key.

The copy count of the selected account will appear in

the display while you hold down the [0] key. The count

is displayed sequentially as shown below.

Example: 12,345 copies

3 When finished, press the [CLEAR] key

().

After enabling «Auditing mode», use «Account

number entry» to establish account numbers

for each account (up 20 accounts can be

established).

•If you enter «000» or a number that has

already been stored, the number will blink

in the display. Enter a different number. (Up

to 20 accounts can be established.)

•Repeat the same procedure to enter any

other account numbers that you wish to

establish.

•Keep a record of what group is using each

account number (account names cannot be

stored, so keep a record to prevent

confusion when totalling account values).

•If you enter «000» or a number that has

already been stored, the number will blink

in the display. Enter a different number.

•To change another account number, repeat

steps 1 and 2.

Note

Note

Note

To delete another account number, enter the

program number (13) for account number

deletion and then repeat the procedure for

«Deleting a single account».

•Each A3 (11″ x 17″) size page is counted as

two pages.

•To view the copy count of another account,

repeat steps 1 and 2.

Note

Note

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39

USER SETTINGS

4

Resetting account

(program No.15)

The copy count of a single account or all accounts can

be reset to 0. If no account numbers have been

established, the error code «15E» will appear in the

display.

[Resetting all accounts]

Press the [1] key and then press the [START]

key ( ).

The copy counts of all accounts will be deleted.

[Resetting a single account]

1 Press the [0] key, and then press the

[START] key ( ).

2 Select the account number to be reset with

the [Copy ratio display] key ( ) and then

press the [START] key ( ).

Copying when «Auditing mode» is

enabled

When «Auditing mode» is enabled, «- — -» appears in the

display.

1Enter your 3-digit account number

with the numeric keys.

When you enter your account number, «0»

appears in the display to indicate that copying is

possible.

2Follow the appropriate steps to make

the copy.

3When finished, press the [AUDIT

CLEAR] key ( ).

To reset another account number, enter the

program number (15) for account number

deletion and then repeat the procedure for

«Resetting a single account«.

Note

If you enter an incorrect number, press the

[CLEAR] key ( ) and then enter the correct

number.

If you are performing an interrupt copy (p.28),

be sure to press the [INTERRUPT] key ( )

when finished to exit interrupt mode.

If a misfeed occurs or the paper runs out

during copying, your session will not end even

if the [AUDIT CLEAR] key ( ) is

pressed.

Note

ACC.#-C

Note

ACC.#-C

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40

5Chapter 5

TROUBLESHOOTING

This chapter describes troubleshooting and misfeed removal.

TROUBLESHOOTING

If you experience difficulty using the machine, check the following troubleshooting guide before calling for service.

Many problems can be easily resolved by the user. If you are unable to solve the problem using the troubleshooting

guide, turn off the power switch and unplug the machine, and contact your authorised service representative.

MACHINE/COPYING PROBLEMS

The machine does not operate. …….……………….………………..……………….……………….…………..…………… 41

Copies are too dark or too light.…….……………….………………..……………….……………….……….………………. 41

Blank copies…..……………….……………….………………..……………….……………….………………..……………….… 41

Part of the image is cut off or there is too much blank space. …………………….………………..………….……... 41

Wrinkles appear in the paper or the image disappears in places. ………….……………….………………..……… 41

Paper misfeed.…….……………….………………..……………….……………….………………..………….……………….… 42

Original size not selected automatically.……………………..……………….………………..………………...………….. 42

Copies are smudged or dirty.….………………..……………….……………….………………..……………..……………… 43

White or black lines appear on copies. ..………………..……………….……………….………………..………….……… 43

Paper size for a paper tray cannot be set. …………………..………….……………….………………..……….………… 43

A copy job stops before it is finished.………………………….……………….………………..……………….……………. 43

The POWER SAVE indicator ( ) is lit. …………..………………..……………….……………….………………..……… 43

Any one of the alarm indicators ( ,,, ,) is lit or blinking. …..……………….………………..……… 43

Lighting fixture flickers. …….……………….………………..……………….……………….……………..………………….… 43

PRINTING PROBLEMS

The machine does not print. (ON LINE indicator ( ) does not blink.) ………………..……………….……………. 44

The machine does not print. (ON LINE indicator ( ) was blinking.) ……………………….………………..……… 44

Printing is slow. ……………….……………….………………..……………….……………….…………..………………………. 45

The printed image is light and uneven. ..………………..……………….……………….………………..………….……… 45

The printed image is dirty.…………….……………….………………..……………….……………….…….………….……… 45

The printed image is skewed or it runs off the paper. …………………….………….………………..…………….…… 45

Any one of the alarm indicators ( ,, , ,) is lit or blinking. …………….……………….……………. 45

Removing the software …….……………….………………..……………….……………….………………..……………….… 45

INDICATORS AND DISPLAY MESSAGES…….…….……….…….…….………... 46

MISFEED REMOVAL …..…….…….……..…….…….…….…….……..…………….….. 47

REPLACING THE TONER CARTRIDGE.…………………………………………….. 54

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41

TROUBLESHOOTING

5

MACHINE/COPYING PROBLEMS

The following problems are related to the general operation of the machine and copying.

Problem Cause and solution Page

The machine does not operate.

The machine is not plugged into a power outlet.

→Plug the machine into a grounded outlet. –

Power switch OFF.

→Turn the power switch ON. 12

The POWER SAVE indicator ( ) is blinking.

→Indicates that the machine is warming up. Copies cannot be

made until the machine has finished warming up.

12

The front cover or the side cover is not completely

closed.

→Close the front cover or the side cover.

–

The machine is in auto power shut-off mode.

→In auto power shut-off mode, all lights are off except the POWER

SAVE indicator ( ) and ON LINE indicator ( ). Press the

[START] key ( ) to resume normal operation.

12

PAPER SIZE indicator is blinking.

→A blinking PAPER SIZE indicator means that the size of paper

loaded in the tray is different from the paper size setting for the

tray. Change the paper size setting.

To clear the display, do one of the following:

•Use the [TRAY SELECT] key ( ) to change the tray selection.

•Open and close the tray.

•Press the [CLEAR ALL] key ( ).

16

Copies are too dark or too light.

Select the correct original type for the original.

→Select AUTO with the [AUTO/TEXT/PHOTO] key or press the

[Light] key ( ) and [Dark] key ( ) to manually select an

appropriate exposure.

→If the copy is too light or too dark even though AUTO was

selected with the [AUTO/TEXT/PHOTO] key

( / / ), adjust the automatic exposure level.

21

31

Blank copies.

The original is not placed face up in the SPF or face down

on the document glass.

→Place the original face up in the SPF or face down on the

document glass.

18, 19

Part of the image is cut off or there

is too much blank space.

The original was not placed in the correct position.

→Place the original correctly. 18, 19

An appropriate ratio was not used for the size of the

original and the size of the paper.

→Press the [AUTO IMAGE] key ( ) to have the copy made

using the appropriate ratio for the original and paper.

22

The size of paper loaded in the tray was changed without

changing the tray’s paper size setting.

→Be sure to change the tray’s paper size setting whenever you

change the size of paper loaded in the tray.

16

Wrinkles appear in the paper or

the image disappears in places.

The paper is outside of the specified size and weight

range.

→Use copy paper within the specified range.

13

Paper curled or damp.

→Do not use curled or crimped paper. Replace with dry copy paper.

During periods when the machine is not used for a long time,

remove the paper from the tray and store it in a dark place in a

bag to prevent moisture absorption.

–

AUTO

AUTO %

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42

TROUBLESHOOTING

Paper misfeed.

Misfeed occurs.

→To remove the misfeed, see «MISFEED REMOVAL». 47

The paper is outside of the specified size and weight

range.

→Use copy paper within the specified range.

13

Paper curled or damp.

→Do not use curled or crimped paper. Replace with dry copy paper.

During periods when the machine is not used for a long time,

remove the paper from the tray and store it in a dark place in a

bag to prevent moisture absorption.

–

Paper is not loaded properly.

→Make sure the paper is properly installed. 14

Pieces of paper inside machine.

→Remove all pieces of misfed paper. 47

Too much paper is loaded in the tray.

→If the stack of paper is higher than the indicator line on the tray,

remove some of the paper and reload so that the stack does not

exceed the line.

14

Some sheets of paper stick together.

→Fan the paper well before loading it. 14

The guides on the bypass tray do not match the width of

the paper.

→Adjust the guides to match the width of the paper.

15

The bypass tray extension is not pulled out.

→When loading a large size of paper, pull out the extension. 15

The bypass paper feed roller is dirty.

→Clean the roller. 57

A5 (5-1/2″ x 8-1/2″) paper is loaded in lower paper tray.

→A5 (5-1/2″ x 8-1/2″) size paper must be loaded in upper paper

tray or the bypass tray.

13, 14

Original size not selected

automatically.

(When the SPF is installed.)

Original(s) curled.

→The original size cannot be correctly detected if the original is

curled or folded. Straighten the original.

–

The original includes any large black solid areas.

→If the original includes any large black solid areas, the original

size may not be detected automatically. Use the [ORIGINAL SIZE

ENTER] key ( ) to select the paper size.

–

The machine is directly exposed to sunlight.

→Install in a location that is not exposed to sunlight. –

Problem Cause and solution Page

ENTER

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43

TROUBLESHOOTING

5

Copies are smudged or dirty.

The document glass or the underside of the document

cover/SPF is dirty.

→Clean regularly.

56

Original smudged or blotchy.

→Use a clean original. –

White or black lines appear on

copies.

The scanner glass in the SPF is dirty.

→Clean the long, narrow glass in the SPF. 56

The transfer charger is dirty.

→Clean the transfer charger. 57

Paper size for a paper tray cannot

be set.

Copying or printing is performed.

→Set the paper size after copying is complete. –

The machine has stopped temporarily due to running out

of paper or a misfeed.

→Load paper or remove the misfeed, and then set the paper size.

14, 47

An interrupt copy job is in progress.

→Set the paper size after the interrupt copy job is finished. 28

A copy job stops before it is

finished.

The paper output tray is full.

→Long copy runs are automatically paused every 250 copies.

Remove the copies in the paper output tray and press the

[START] key ( ) to resume copying.

22

The tray is out of paper.

→Load paper. 14

The POWER SAVE indicator ( ) is

lit.

Any other indicators are lit.

→If other indicators are lit, the machine is in «Preheat mode». Press

any key on the operation panel to resume normal operation.

12

The POWER SAVE indicator ( ) and ON LINE indicator

( ) are only lit.

→If only the POWER SAVE indicator ( ) and ON LINE indicator

( ) are lit, the machine is in auto power shut-off mode. Press

the [START] key ( ) to resume normal operation.

12

Any one of the alarm indicators

( , , , , ) is lit or

blinking.

See «INDICATORS AND DISPLAY MESSAGES» to check

the meaning of the alarm indicator and error message in

the display, and take appropriate action.

46

Lighting fixture flickers.

The same power outlet being used is for the lighting

fixture and the machine.

→Connect the machine to a power outlet which is not used for other

electric appliances.

–

Problem Cause and solution Page

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44

TROUBLESHOOTING

PRINTING PROBLEMS

In addition to this section, troubleshooting information can also be found in the README files for each of the

software programs. To view a README file, see the «Software Setup Guide».

Problem Cause and solution Page

The machine does not print.

(ON LINE indicator ( ) does not

blink.)

The machine is set to off-line mode.

→Press the [ON LINE] key ( ) to turn on the ON LINE indicator

().

29

The machine is not correctly connected with your

computer.

→Check both ends of the printer cable and make sure you have a

solid connection. Try a known good cable. For information on

cables, see «SPECIFICATIONS».

60

Copy job is performed.

→Wait until the copy job is complete. –

The port setting is not correct.

→Printing is not possible if the printer driver port setting is not

correct. Set the port correctly.

Software

Setup

Guide

Your machine is not selected correctly in the current

application for the print job.

→When choosing «Print» from the «File» menu located in

applications, be sure you have selected «SHARP AR-XXXX»

(where XXXX is the model name of your machine) printer

displayed in the «Print» dialog box.

–

The printer driver has not been installed properly.

→Follow these steps to check and see if the printer driver is

installed.

1 Click the «start» button, click «Control Panel», click «Printers

and Other Hardware», and then click «Printers and Faxes».

(On Windows 95/98/Me/NT 4.0/2000, click the «Start» button,

select «Settings» and then click «Printers».)

2 The «SHARP AR-XXXX» printer driver icon is not shown

(where XXXX is the model name of your machine).

3 If the icon is shown but you still cannot print, the printer driver

may not have been installed correctly. In this case, delete

AR-5316/5320/5316 X/5320 X Software and then reinstall it.

–

The machine does not print.

(ON LINE indicator ( ) was

blinking.)

The tray size settings are not the same on the machine

and in the printer driver.

→Make sure that the same tray paper size is set on the machine

and in the printer driver. To change the tray paper size setting in

the printer driver, see the Software Setup Guide.

16

Software

Setup

Guide

The specified size of paper has not been loaded.

→Load the specified size of paper in the paper tray. 14

The PAPER SIZE indicator is blinking.

→When «Use close paper size (user program)» is disabled, the

PAPER SIZE indicator on the operation panel will blink. You can

press the [TRAY SELECT] key ( ) to select a tray manually, or

load paper in the bypass tray and press the [ON LINE] key ( ) to

begin printing.

→When «Use close paper size» is enabled, printing will take place

using a size of paper that is close to the size of the print image.

16, 21

–

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45

TROUBLESHOOTING

5

Removing the software

If you need to remove the software, follow these steps.

1

Click the «start» button, and then click

«Control Panel».

On Windows 95/98/Me/NT 4.0/2000, click the

«Start» button, select «Settings», and then click

«Control Panel».

2Click «Add or Remove Programs».

On Windows 95/98/Me/NT 4.0/2000, double-click

the «Add/Remove Programs» icon.

3Select «SHARP AR-5316/5320 Series

Printer Driver» from the list, and

remove the software.

For more information, refer to your operating

manual or to the help files for your operating

system.

Printing is slow.

Simultaneous use of two or more application software

programs.

→

Start printing after quitting all unused application software programs.

–

The printed image is light and

uneven.

The paper is loaded so that printing takes place on the

back side of the paper.

→Some paper types have a front and back side. If the paper is

loaded so that printing takes place on the back side, toner will not

adhere well to the paper and a good image will not be obtained.

14

The printed image is dirty.

You are using paper that is outside the specified size and

weight range.

→Use copy paper within the specified range.

13

Paper curled or damp.

→Do not use curled or crimped paper. Replace with dry copy paper.

During periods when the machine is not used for a long time,

remove the paper from the tray and store it in a dark place in a

bag to prevent moisture absorption.

–

You did not set sufficient margins in the paper settings of

your application.

→The top and bottom of the paper may be dirty if the margins are

set outside of the specified print quality area.

→Set the margins in the software application within the specified

print quality area.

–

The printed image is skewed or it

runs off the paper.

The paper loaded in the tray is not the same size as that

specified in the printer driver.

→Check if the «Paper Size» options suit the size of the paper loaded

in the tray.

→If the «Fit To Page» setting is activated, make sure that the paper

size selected from the drop-down list of the «Fit To Paper Size»

option is the same as the size of the loaded paper.

–

The orientation of document setting is not correct.

→Click the «Paper» tab in the printer driver setup screen, and verify

if the «Image Orientation» option is set to your requirements.

–

Paper is not loaded properly.

→Make sure the paper is properly loaded. 14

You did not correctly specify the margins for the

application in use.

→Check the layout of the document margins and the paper size

settings for the application you are using. Also check if the print

settings are specified correctly to suit the paper size.

–

Any one of the alarm indicators

(,, , ,) is lit or

blinking.

See «INDICATORS AND DISPLAY MESSAGES» to check

the meaning of the alarm indicator and error message in

the display, and take appropriate action.

46

Problem Cause and solution Page

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46

INDICATORS AND DISPLAY

MESSAGES

If one of the following indicators lights up or one of the following messages appears in the display, check the

meaning of the indicator or message in the following table and take appropriate action.

Indication Cause and solution Page

Maintenance

indicator

Steadily

lit

Service by an authorised SHARP service technician is

required. –

Developer

replacement

required indicator

Steadily

lit

Developer is required. Contact your authorised service

representative. –

Toner cartridge

replacement

required indicator

Steadily

lit

Replacement of toner cartridge will be needed soon.

Prepare a new cartridge. –

Blinking

Toner cartridge must be replaced. Replace it with a new one.

54

Paper required

indicator

Steadily

lit

The tray is out of paper. Load paper. It is also possible that

the tray is not inserted completely into the machine. Make

sure it is inserted correctly.

14

Misfeed indicator Blinking A paper misfeed has occurred. Remove the misfeed as

explained in «MISFEED REMOVAL«. 47

ORIGINAL SIZE indicator Blinking

The original is not placed in the correct orientation. Rotate

the original so that it is in the same orientation as the

blinking ORIGINAL SIZE indicator.

18,19

PAPER SIZE indicator Blinking

A blinking PAPER SIZE indicator means that the size of paper

loaded in the tray is different from the paper size setting for the

tray. Change the paper size setting.

To clear the display, do one of the following:

•Use the [TRAY SELECT] key ( ) to change the tray selection.

•Open and close the tray.

•Press the [CLEAR ALL] key ( ).

16

[CH] appears in display

Steadily

lit

The front cover or the side cover is open. Close the front

cover or the side cover. –

Blinking

The toner cartridge is not installed correctly. Reinstall the

toner cartridge. If [CH] still blinks in the display after

reinstalling the toner cartridge, contact your authorised

service representative.

54

Letters and numbers appear

in the display

Turn off the power switch, wait about 10 seconds, and then

turn on the switch again. If this does not clear the message,

write down the code that appears and then unplug the

power cord and contact your authorised. Tell service

representative what code appeared and the circumstances

under which it appeared.

–

When «Use close paper size» is disabled

Press the [TRAY SELECT] key ( ) to manually select the

tray and then press the [ON LINE] key ( ). Printing will

begin. If you are selecting the bypass tray, load paper in the

bypass tray.

Online

manual

Misfeed indicator

Paper required indicator

Maintenance indicator

Toner cartridge replacement

required indicator

Developer replacement required indicator

Display

A3

A4

A4

A5

B4

EXTRA

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47

5

MISFEED REMOVAL

When a misfeed occurs, the misfeed indicator ( ) and a misfeed location indicator ( ) will blink and the machine

will automatically stop.

Check the blinking misfeed location indicator to identify the location of the misfeed and remove it.

MISFEED IN THE SPF

1Remove the misfed original.

Check sections A, B, and

C in the left shows the

illustration (see the next

page), and remove the

misfed original.

Section A

Open the feeding roller cover and remove the

misfed original from the document feeder tray.

Close the feeding roller cover.

Section B

Open the SPF and rotate the two release rollers

in the direction of the arrow to feed the original

out. Close the SPF and then remove the

original.

If a small original (A5 (5-1/2″ x 8-1/2″), etc.) is

misfed, open the right side cover and remove

the original. Close the right side cover.

The paper may tear when you remove a misfeed. In this event, be sure to remove all torn pieces of paper from the

machine, taking care not to touch the photoconductive drum (the green part). Any scratches or damage to the

surface of the drum will cause dirty copies.

Note

(p.47)

(p.48)

(p.52)

AR-5320/AR-5320 X

(p.47)

(p.48)

AR-5316/AR-5316 X

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48

TROUBLESHOOTING

Section C

Remove the misfed original from the exit area.

If the misfed original cannot be easily removed

from the exit area, open the moveable part of the

document feeder tray and remove the original.

2Open and close the SPF to make the

misfeed location indicator stop

blinking.

You can also make the

misfeed indicator stop

blinking by opening and

closing the feeding roller

cover or the right side

cover.

3Return the originals indicated by the

minus number in the display to the

document feeder tray and press the

[START] key ( ).

Copying will resume from the originals that still

remained when the misfeed occurred.

MISFEED IN THE BYPASS TRAY

1Gently pull the misfed paper out. 2Open and close the side cover.

The misfeed indicator

( ) will go out.

•When closing the side cover, press down

on the handle.

•If the misfeed indicator ( ) does not stop

blinking, check for torn pieces of paper in

the machine.

Note

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49

TROUBLESHOOTING

5

MISFEED IN THE MACHINE

1Open the bypass tray and the side

cover. 2Check the misfeed location. Remove

the misfed paper following the

instructions for each location in the

illustration below.

A. Misfeed in the paper feed area

1Push gently on both ends of the front

cover.

2Carefully remove the misfed paper.

Turn the roller rotating knob in the

direction of the arrow to assist in

removing it.

Be careful not to tear the

misfed paper during

removal.

3Close the front cover and side cover.

The misfeed indicator

( ) will go out.

If paper is misfed here, go to «B.

Misfeed in the fusing area».

If paper is misfed here, go to «A.

Misfeed in the paper feed area».

If the misfed paper is visible

here, go to «C. Misfeed in the

transport area«.

The fusing unit is hot. Do not touch

the fusing unit when removing misfed

paper. Doing so may cause a burn or

injury.

Do not touch the photoconductive drum

(green portion) when removing the misfed

paper. Doing so may damage the drum and

cause smudges on copies.

Warning

Caution

•When closing the front cover, gently hold

both ends.

•When closing the side cover, press on the

handle.

•If the misfeed indicator ( ) does not stop

blinking, check for torn pieces of paper in

the machine.

Note

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50

TROUBLESHOOTING

B. Misfeed in the fusing area

1Push gently on both ends of the front

cover.

2Turn the roller rotating knob in the

direction of the arrow.

3Carefully remove the misfed paper.

Lower the fusing unit release levers to

allow easier removal.

Be careful not to tear the

misfed paper during

removal.

4Lift the fusing unit release levers, to

return them to their operating

positions.

5Close the front cover and side cover.

The misfeed indicator

( ) will go out.

The fusing unit is hot. Do not touch

the fusing unit when removing misfed

paper. Doing so may cause a burn or

injury.

•Do not touch the photoconductive drum

(green portion) when removing the misfed

paper. Doing so may damage the drum and

cause smudges on copies.

•Be careful about unfixed toner on the

misfed paper not to soil your hands or

clothes.

Fusing unit

release lever

Warning

Caution

•When closing the front cover, gently hold

both ends.

•When closing the side cover, press on the

handle.

•If the misfeed indicator ( ) does not stop

blinking, check for torn pieces of paper in

the machine.

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51

TROUBLESHOOTING

5

C. Misfeed in the transport area

1Open the fusing paper guide by

pressing down the projection on

either side of the guide and remove

the misfed paper.

Be careful not to tear the

misfed paper during

removal.

2If the misfed paper cannot be removed

by the previous step but is visible in

the paper output area, remove the

paper by pulling it into the paper

output area.

Be careful not to tear the

misfed paper during

removal.

3Close the side cover.

The misfeed indicator

( ) will go out.

The fusing unit is hot. Do not touch

the fusing unit when removing misfed

paper. Doing so may cause a burn or

injury.

•When closing the side cover, press on the

handle.

•If the paper was torn, make sure that no

torn pieces remain in the machine.

•If the misfeed indicator ( ) does not stop

blinking, check for torn pieces of paper in

the machine.

Warning

Note

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52

TROUBLESHOOTING

MISFEED IN THE UPPER PAPER TRAY

1Lift and pull out the upper paper tray

and remove the misfed paper.

Be careful not to tear the

misfed paper during

removal.

2Open and close the side cover.

The misfeed indicator

( ) will go out.

3Close the upper paper tray.

Push the upper paper

tray in completely.

Make sure that there is no misfed paper in the tray before pulling it out. (p.49)

Note

•When closing the side cover, press on the

handle.

•If the misfeed indicator ( ) does not stop

blinking, check for torn pieces of paper in

the machine.

Note

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53

TROUBLESHOOTING

5

MISFEED IN THE LOWER PAPER TRAY

(Two-tray model only)

1Open the lower side cover.

Grasp the handle to open

the lower side cover.

2Remove the misfed paper.

Be careful not to tear the

misfed paper during

removal.

3If the misfed paper is not seen in step

2, lift and pull out the lower paper tray

and remove the misfed paper.

Be careful not to tear the

misfed paper during

removal.

4Close the lower side cover.

The misfeed indicator

( ) will go out.

5Close the lower paper tray.

Make sure that there is no misfed paper in the tray before pulling it out. (p.49)

Note

If the misfeed indicator ( ) does not stop

blinking, check for torn pieces of paper in the

machine.

Note

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54

REPLACING THE TONER CARTRIDGE

When the toner cartridge replacement required indicator ( ) lights up, the toner cartridge will need replacement

soon. Obtain a new cartridge. When the toner cartridge replacement required indicator ( ) blinks, the toner

cartridge must be replaced before copying can be resumed.

Replace the toner cartridge by following the procedure below.

1Push on both ends of the front cover

and open it.

2Pull the toner cartridge out while

pressing the lock release lever.

When pulling out the

toner cartridge, place

your other hand on the

green part of the

cartridge.

3Remove the new toner cartridge from

the bag. Grasp the cartridge on both

sides and shake it horizontally four or

five times. After shaking the cartridge,

remove the tape.

4Insert the toner cartridge along the

guides until it locks in place while

pushing the lock release lever.

If there is any dirt or dust

on the toner cartridge,

remove it before

installing the cartridge.

5Remove the tape from the shutter. Pull

the shutter out of the toner cartridge.

Discard the shutter.

6Close the front cover.

The toner cartridge

replacement required

indicator ( ) will go

out.

When the toner cartridge replacement indicator ( ) lights up, little toner remains and thus copies may be faint.

Note

After removing the toner cartridge, do not

shake it or tap on it. Doing so may cause

toner to leak from the cartridge. Put the old

cartridge immediately in the bag contained in

the box of the new cartridge. Dispose of the

old toner cartridge in accordance with local

regulations.

•Grasp the grip when holding the cartridge.

Do not hold the cartridge by the shutter.

•Be sure to shake the cartridge only before

the tape is removed.

Toner cartridge

lock release lever

Caution

Caution

•Even after a new toner cartridge is installed,

the toner cartridge replacement required

indicator ( ) may still light up, indicating

that copying cannot be resumed (toner is

not fed sufficiently). In this case, open and

close the front cover. The machine will feed

toner again for about two minutes and then

copying can be resumed.

•Before closing the front cover, make sure

that the toner cartridge is correctly installed.

•When closing the front cover, gently hold

both ends.

Note

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55

6Chapter 6

ROUTINE MAINTENANCE

This chapter explains how to keep the machine operating smoothly, including viewing copy count, the toner level

indicator, and cleaning the machine.

CHECKING THE TOTAL OUTPUT

COUNT AND TONER LEVEL

CHECKING THE TOTAL OUTPUT COUNT

From the «0″ display, you can check the total output count, total copy count, as explained below.

The total output count is all pages (for both printing and copying) printed by the machine and the total output count

can be counted up to 999,999.

[Total output count]

Hold down the [0] key.

The total output count

appears sequentially in

two parts while you hold

down the [0] key.

Example: Total number of pages output is 12,345.

[Total copy count]

Hold down the [ ] key.

The count display and

counting method are the

same as for the total

output count.

•Each A3 (11″ x 17″) size page is counted as

two pages.

•During a copy run, pressing the [0] key

shows the number of completed copy

pages, not the total output count.

Note

The total number of pages printed in printer

mode can be calculated by subtracting the

total copy count from the total output count.

Note

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56

ROUTINE MAINTENANCE

CHECKING THE TONER LEVEL

The toner level is indicated by a 6-level display. Use it as a guideline for replacing the toner cartridge.

1Hold down the [Light] key ( ) until

the alarm indicators ( , , , , )

blink.

The display will show

«- -«.

2

Hold down the [Copy ratio display] key

( ) for more than 5 seconds.

The approximate quantity

of toner remaining will be

indicated in the display

as a percentage. («100»,

«75», «50», «25″, «10″ is

displayed.) When the

percentage is less than

10%, «LO» will be

displayed.

3Press the [Light] key ( ) to return to

the normal display.

The alarm indicators ( , , , , ) go off.

The display returns to the number of copies

display.

ROUTINE MAINTENANCE

CLEANING THE DOCUMENT GLASS AND SPF/

DOCUMENT COVER

If the document glass, SPF, underside of the document cover, or the scanner for originals coming from the SPF (the

long narrow glass surface on the right side of the document glass) become dirty, the dirt may appear on copies.

Always keep these parts clean.

Stains or dirt on the document glass/SPF will also be copied. Wipe the document glass, document cover portion of

the SPF and the scanning window on the document glass with a soft, clean cloth.

If necessary, dampen the cloth with water. Do not use thinner, benzene, or similar volatile cleaning agents.

Do not spray flammable cleaner gas. Gas from the spray may come in contact with the internal

electrical components or high-temperature parts of the fusing unit, creating a risk of fire or

electrical shock.

Warning

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57

ROUTINE MAINTENANCE

6

CLEANING THE BYPASS TRAY PAPER FEED

ROLLER

If misfeeds occur frequently when feeding envelopes, thick paper, etc. through the bypass tray, wipe the paper feed

roller at the feed slot of the bypass tray with a soft, clean cloth dampened with alcohol or water.

CLEANING THE TRANSFER CHARGER

If copies start becoming streaky or blotchy, the transfer charger may be dirty.

Clean the charger using the following procedure.

1Turn the power switch off.

2Open the bypass tray and the side

cover.

3Lift and pull out the upper paper tray.

4Take the charger cleaner out by

holding the tab.

5Set the charger cleaner onto the

transfer charger and gently slide the

cleaner in the direction indicated by

the arrow two or three times.

If the white sheet metal is

smudged with toner,

wipe it with a soft, clean

cloth.

6Return the charger cleaner to its

original position. Close the upper

paper tray. Close the side cover by

pressing the handle on the cover.

7Turn the power switch on.

Paper feed roller

Slide the charger cleaner from one end to the

other end along the groove of the transfer

charger. If the cleaner is stopped on the way,

smudges on copies may occur.

Note

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58

7Chapter 7

PERIPHERAL DEVICES AND SUPPLIES

Optional equipment and supplies are explained in this chapter. To purchase optional equipment and supplies,

contact your authorised service representative.

PERIPHERAL DEVICES

SINGLE PASS FEEDER

For the names of the parts of the SPF, see «PART NAMES AND FUNCTIONS». (p.8)

Specifications

* The detectable original sizes vary by country and region.

As a part of our policy of continuous improvement, SHARP reserves the right to make design and specification

changes for product improvement without prior notice. The performance specification figures indicated are nominal

values of production units. There may be some deviations from these values in individual units.

Note

AR-5320/5320 X AR-5316/5316 X

Single pass feeder

(AR-SP6)

AR-SP6 (Single pass feeder)

Acceptable

original

Weight 56 g/m2 to 90 g/m2 (15 lbs. to 24 lbs.)

Size A5 to A3 (5-1/2″ x 8-1/2″ to 11″ x 17″)

(5-1/2 x 8-1/2″ size originals cannot be used in the duplex copy mode.)

Capacity Up to 40 sheets (Thickness 4 mm (5/32″) and below)

For B4 (8-1/2″ x 13«) and larger sizes, up to 30 sheets

Detectable original

sizes*

A5, A4, A4R, B4, A3

5-1/2″ x 8-1/2″, 8-1/2» x 11″, 8-1/2″ x 11″R, 8-1/2″ x 13«, 8-1/2» x 14″, 11″ x 17″

Weight 5.0 kg (11.1 lbs.)

Dimensions 583 mm (W) x 435 mm (D) x 133 mm (H)

(22-61/64″ (W) x 17-9/64» (D) x 5-1/4″ (H))

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59

7

STORAGE OF SUPPLIES

Standard supplies for this product that are to be replaced by the user are paper and toner cartridge.

PROPER STORAGE

●Store the supplies in a location that is:

clean and dry,

at a stable temperature,

not exposed to direct sunlight.

●Store paper in the wrapper and lying flat.

Paper stored out of the wrapper or in packages

standing on end may curl or get damp, resulting in

paper misfeeds.

For best copying results, be sure to use only SHARP products.

Only genuine SHARP consumables carry the Genuine Supplies label.

GENUINE SUPPLIES

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60

8Chapter 8

APPENDIX

SPECIFICATIONS

Model AR-5316/5316 X AR-5320/5320 X

Type Digital Multifunctional System, Desktop

Photoconductive type OPC drum

Document glass type Fixed

Copy system Dry, electrostatic transfer

Originals Sheets, bound documents

Original sizes Max. A3 (11″ x 17«)

Copy size

Max. A3 (11″ x 17«)

Min. A6 (5-1/2″ x 8-1/2″) (A6 must be fed from the bypass tray)

Image loss: Max. 4 mm (5/32″) (leading and trailing edges)

Max. 4 mm (5/32″) (along other edges in total)

Copying speed

(one-sided copying at

100% copy ratio)

9 copies/min.

10 copies/min.

11 copies/min.

12 copies/min.

16 copies/min.

A3 (11″ x 17″)

B4 (8-1/2» x 14″)

8-1/2″ x 13″

A4R (8-1/2″ x 11″R)

A4, A5 (8-1/2″ x 11″,

5-1/2″ x 8-1/2″)

10 copies/min.

11 copies/min.

12 copies/min.

14 copies/min.

15 copies/min.

20 copies/min.

11″ x 17«

A3

B4 (8-1/2″ x 14«, 8-1/2» x 13″)

A4R

8-1/2″ x 11″R

A4, A5 (8-1/2″ x 11″,

5-1/2″ x 8-1/2″)

Continuous copy Max. 999 copies; subtractive counter

First-copy time* Approx. 7.2 sec.

Warm-up time* Approx. 45 sec.

Copy ratio

Variable: 25% to 400%, in 1% increments (total 376 steps)

Fixed preset: 50%, 70%, 81%, 86%, 100%, 115%, 122%, 141%, 200%

(50%, 64%, 77%, 95%, 100%, 121%, 129%, 141%, 200%)

Exposure system

Document glass: Moving optical source, slit exposure (stationary platen) with

automatic exposure

SPF: Moving original

Paper feed One automatic feeding paper tray (250

sheets) + bypass tray (100 sheets)

Two automatic feeding paper trays (250

sheets each) + bypass tray (100 sheets)

Fusing system Heat rollers

Developing system Magnetic brush development

Light source Cold cathode fluorescent lamp

Resolution Scan: 600 x 300 dpi Output: 600 x 600 dpi (AUTO/TEXT mode)

Scan: 600 x 600 dpi Output: 600 x 600 dpi (PHOTO mode)

Gradation Scanning: 256

Printing: 2 value

Power supply Local voltage ±10% (For this machine’s power supply requirements, see the name

plate located on the back of the machine.)

Power consumption Max. 1.2 kW

Overall dimensions

(with bypass tray folded) 590 mm (W) x 577 mm (D) (23-15/64″ (W) x 22-23/32″ (D))

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61

APPENDIX

8

* The first-copy time and warm-up time may vary depending on the power-supply voltage, ambient temperature, and other

operating conditions.

Printer Function

Weight Approx. 31.3 kg (69.1 lbs.)

(Not including toner cartridge)

Approx. 36.3 kg (80.1 lbs.)

(Not including toner cartridge)

Dimensions 590 mm (W) x 577 mm (D) x470 mm (H)

(23-15/64″ (W) x 22-23/32″ (D) x 18-33/64″ (H))

590 mm (W) x 577 mm (D) x555 mm (H)

(23-15/64″ (W) x 22-23/32″ (D) x 21-55/64″ (H))

Operating conditions Temperature: 15°C to 30°C (59°F to 86°F), Humidity: 20% to 85%

Noise level

Sound Power Level LwA(1B=10dB)

Copying: 6.2[B]

Standby: 3.1[B]

Sound Pressure Level LpA (bystander positions)

Copying: 48[dB(A)]

Standby: 16[dB(A)]

Sound Pressure Level LpA (operator position)

Copying: 50[dB(A)]

Standby: 18[dB(A)]

Noise emission measurement in accordance with ISO 7779.

Emission concentration

(measured according to

RAL-UZ62: Edition Jan.

2002)

Ozone: 0.02 mg/m3 or less

Dust: 0.075 mg/m3 or less

Styrene: 0.07 mg/m3 or less

Print speed 12 ppm

Resolution 600 dpi

Memory 16 MB

Emulation SHARP GDI

Interface IEEE1284 parallel connector/

USB connector (USB1.1)

Interface cables

[Parallel cable]

Shielded bi-directional (IEEE1284) cable (max. length 3 m (10 feet))

Please purchase a commercially available parallel cable.

[USB cable (only for connection to USB 1.1 connector)]

Shielded twisted pair cable (max. length 3 m (10 feet))

As a part of our policy of continuous improvement, SHARP reserves the right to make design and specification

changes for product improvement without prior notice. The performance specification figures indicated are

nominal values of production units. There may be some deviations from these values in individual units.

Note

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62

SOFTWARE LICENSE

PLEASE READ THIS LICENSE CAREFULLY BEFORE USING THE SOFTWARE. BY USING THE

SOFTWARE, YOU ARE AGREEING TO BE BOUND BY THE TERMS OF THIS LICENSE.

1. License. The application, demonstration, system and other software accompanying this License,

whether on disk, in read only memory, or on any other media (the «Software») and related documentation

are licensed to you by SHARP. You own the disk on which the Software is recorded but SHARP and/or

SHARP’s Licensors retain title to the Software and related documentation. This License allows you to use

the Software on one or more computers connected to a single printer and make one copy of the Software

in machine-readable form for backup purposes only. You must reproduce on such copy the SHARP

copyright notice, the copyright notice of SHARP’s Licensors and any other proprietary legends of SHARP

and/or its Licensors that were on the original copy of the Software. You may also transfer all your license

rights in the Software, the backup copy of the Software, the related documentation and a copy of this

License to another party, provided the other party reads and agrees to the terms and conditions of this

License.

2. Restrictions. The Software contains copyrighted material, trade secrets and other proprietary material

which is owned by SHARP and/or its Licensors and in order to protect them you may not decompile,

reverse engineer, disassemble or otherwise reduce the Software to a human-perceivable form. You may

not modify, network, rent, lease, loan, distribute or create derivative works based upon the Software in

whole or in part. You may not electronically transmit the Software from one computer to another or over a

network.

3. Termination. This license is effective until terminated. You may terminate this License at any time by

destroying the Software and related documentation and all copies thereof. This License will terminate

immediately without notice from SHARP and/or SHARP’s Licensors if you fail to comply with any provision

of this License. Upon termination you must destroy the Software and related documentation and all copies

thereof.

4. Export Law Assurances. You agree and certify that neither the Software nor any other technical data

received from SHARP, nor the direct product thereof, will be exported outside the United States except as

authorized and as permitted by the laws and regulations of the United States. If the Software has been

rightfully obtained by you outside of the United States, you agree that you will not re-export the Software

nor any other technical data received from SHARP, nor the direct product thereof, except as permitted by

the laws and regulations of the United states and the laws and the regulation of the jurisdiction in which

you obtained the Software.

5. Government End Users. If you are acquiring the Software on behalf of any unit or agency of the

United States Government, the following provisions apply. The Government agrees:

(i) if the Software is supplied to the Department of Defense (DoD), the Software is classified as

«Commercial Computer Software» and the Government is acquiring only «restricted rights» in the Software

and its documentation as that term is defined in Clause 252.227-7013 (c)(1) (Oct., 1988) of the DFARS;

and

(ii) if the Software is supplied to any unit or agency of the United States Government other than DoD, the

Government’s rights in the Software and its documentation will be as defined in Clause 52.227-19 (c)(2) of

the FAR or, in the case of NASA, in Clause 18-52.227-86 (d) of the NASA Supplement to the FAR.

AR-5316-5320-EX.book 62 ページ ２００３年１１月２６日　水曜日　午後５時３分

63

6. Limited Warranty on Media. SHARP warrants the disks on which the Software is recorded to be free

from defects in materials and workmanship under normal use for a period of ninety (90) days from the

date of purchase as evidenced by a copy of the receipt. The entire liability of SHARP and/or its Licensors

and your exclusive remedy will be replacement of the disk which fails to meet the limited warranty

provided by this Clause 6. A disk will be replaced when it is returned to SHARP or a SHARP authorized

representative with a copy of the receipt. SHARP will have no responsibility to replace a disk damaged by

accident, abuse or misapplication.

ANY IMPLIED WARRANTIES ON THE DISKS, INCLUDING THE IMPLIED WARRANTIES OF

MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE, ARE LIMITED IN DURATION TO

NINETY (90) DAYS FROM THE DATE OF DELIVERY. THIS WARRANTY GIVES YOU SPECIFIC

LEGAL RIGHTS, AND YOU MAY ALSO HAVE OTHER RIGHTS WHICH VARY FROM JURISDICTION

TO JURISDICTION.

7. Disclaimer of Warranty on Software. You expressly acknowledge and agree that use of the Software

is at your sole risk. The Software and related documentation are provided «AS IS» and without warranty of

any kind and SHARP and SHARP’s Licensor(s) (for the purpose of provisions 7 and 8, SHARP and

SHARP’s Licensor(s) shall be collectively referred to as «SHARP») EXPRESSLY DISCLAIM ALL

WARRANTIES, EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED

WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. SHARP

DOES NOT WARRANT THAT THE FUNCTIONS CONTAINED IN THE SOFTWARE WILL MEET YOUR

REQUIREMENTS, OR THAT THE OPERATION OF THE SOFTWARE WILL BE UNINTERRUPTED OR

ERROR-FREE, OR THAT DEFECTS IN THE SOFTWARE WILL BE CORRECTED. FURTHERMORE,

SHARP DOES NOT WARRANT OR MAKE ANY REPRESENTATIONS REGARDING THE USE OR THE

RESULTS OF THE USE OF THE SOFTWARE OR RELATED DOCUMENTATION IN TERMS OF THEIR

CORRECTNESS, ACCURACY, RELIABILITY, OR OTHERWISE. NO ORAL OR WRITTEN

INFORMATION OR ADVICE GIVEN BY SHARP OR A SHARP AUTHORIZED REPRESENTATIVE

SHALL CREATE A WARRANTY OR IN ANY WAY INCREASE THE SCOPE OF THIS WARRANTY.

SHOULD THE SOFTWARE PROVE DEFECTIVE, YOU (AND NOT SHARP OR A SHARP

AUTHORIZED REPRESENTATIVE) ASSUME THE ENTIRE COST OF ALL NECESSARY SERVICING,

REPAIR OR CORRECTION, SOME JURISDICTIONS DO NOT ALLOW THE EXCLUSION OF IMPLIED

WARRANTIES, SO THE ABOVE EXCLUSION MAY NOT APPLY TO YOU.

8. Limitation of Liability. UNDER NO CIRCUMSTANCES INCLUDING NEGLIGENCE, SHALL SHARP

BE LIABLE FOR ANY INCIDENTAL, SPECIAL OR CONSEQUENTIAL DAMAGES THAT RESULT

FROM THE USE OR INABILITY TO USE THE SOFTWARE OR RELATED DOCUMENTATION, EVEN IF

SHARP OR A SHARP AUTHORIZED REPRESENTATIVE HAS BEEN ADVISED OF THE POSSIBILITY

OF SUCH DAMAGES. SOME JURISDICTIONS DO NOT ALLOW THE LIMITATION OR EXCLUSION

OF LIABILITY FOR INCIDENTAL OR CONSEQUENTIAL DAMAGES SO THE ABOVE LIMITATION OR

EXCLUSION MAY NOT APPLY TO YOU.

In no event shall SHARP’s total liability to you for all damages, losses, and causes of action (whether in

contract, tort (including negligence) or otherwise) exceed the amount paid by you for the Software.

9. Controlling Law and Severability. For a portion of the Software related with Apple Macintosh and

Microsoft Windows, this license shall be governed by and construed in accordance with the laws of the

state of California and Washington, respectively. If for any reason a court of competent jurisdiction finds

any provision of this License, or portion thereof, to be unenforceable, that provision of the License shall be

enforced to the maximum extent permissible so as to effect the intent of the parties, and the remainder of

this License shall continue in full force and effect.

10. Complete Agreement. This License constitutes the entire agreement between the parties with

respect to the use of the Software and related documentation, and supersedes all prior or

contemporaneous understandings or agreements, written or oral, regarding such subject matter. No

amendment to or modification of this License will be binding unless in writing and signed by a duly

authorized representative of SHARP.

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64

INDEX

Symbols

[] key…………………………………….……………11, 55

A

About the operation manuals

— Online Manual………..……………….………………..…5

— Operation Manual ……………………………………..…5

— Software Setup Guide…………………….…………….5

Adjusting the automatic exposure level………………..31

Alarm indicators …………………….10, 35, 37, 43, 45, 46

Appendix ………………..……………….……………….……..60

Audible signals ….……………….………………..……..34, 35

AUDIT CLEAR key………..……………….……………10, 39

Auditing mode ………………………….…33, 36, 37, 38, 39

Auto clear ………………………….…………….12, 18, 19, 33

AUTO IMAGE indicator ……….………………..……..11, 21

AUTO IMAGE key …………………….………………...11, 21

AUTO PAPER SELECT indicator …………..……..10, 20

Auto paper select mode ………………….………….……..20

Auto power shut-off mode ……………………..……..12, 33

Auto tray switching ………..……………….……………21, 33

AUTO/TEXT/PHOTO key.……………….…10, 21, 31, 32

B

Base setting ………………………………….……………34, 35

Basic procedure for printing …………….………………...29

Before using the machine ……………………..…………….8

Bypass tray ………………….……………….…..8, 13, 15, 26

Bypass tray extension …………………………..……….8, 15

Bypass tray guides…………………………………….….8, 15

Bypass tray paper feed roller .………………..…………..57

C

Caution

— Cautions on handling ……………………..…………….4

— Cautions on laser ……………….……………….……….4

— Cautions on using ………..………………..…………….3

— Installation site …………….………………..…………….3

Changing a tray’s paper size setting ……….…………..16

Charger cleaner …………………………….……………..8, 57

Checking the total output count………..………………...55

Checking the toner level………………….………………...56

Cleaning

— Bypass tray paper feed roller …………..…………..57

— Document cover..……………….……………….……..56

— Document glass ……..……………….………………...56

— SPF ……..……………….……………….………………...56

— Transfer charger ………………..……………….……..57

CLEAR ALL key ……………………….………………...11, 12

CLEAR key….……………….……………….………11, 18, 19

Conventions used in this manual ..………….…………….5

Copy functions ……………..……………….………………...18

Copy ratio display key …………………….…10, 23, 38, 56

D

Dark indicator …………………….………………..……..10, 21

Dark key ……..……………….……………….…10, 21, 31, 32

Developer replacement required indicator ………10, 46

Differences between models..………………..………….…6

Display ………………….………………..………….. 10, 39, 46

Document cover ……..………………..………. 8, 18, 20, 56

Document feeder tray………………..……………….… 9, 19

Document glass ……..………………..……………. 8, 18, 56

DUAL PAGE COPY indicator ……………………... 10, 27

DUAL PAGE COPY key …………….……………….. 10, 27

E

Environmental information ………………………….……… 4

Exit area .……………….………………..……………….……… 9

F

Feeding roller cover ……………………….……………. 9, 47

Front cover …………………..……………….……………….... 8

Fusing unit paper guide……….………………..……… 9, 51

Fusing unit release levers ……………………..……… 9, 50

H

Handles ..……………….………………..……………….……… 8

High image quality mode………………………………….. 32

I

Indicators and display messages ………………………. 46

Initial settings ……………….……………….……………….. 12

INTERRUPT indicator …………………………..……. 10, 28

INTERRUPT key ………………..………………..……. 10, 28

L

Light indicator…………………….………………..……. 10, 21

Light key.……………….……………. 10, 21, 31, 32, 35, 37

Loading paper …..……………….………………..……. 13, 14

Loading the bypass tray …………….……………….……. 15

Loading the paper tray ………..………………..…………. 14

M

Main features ……………….……………….……………….... 7

Maintenance indicator ……………….……………….. 10, 46

Making a copy darker or lighter …………………………. 21

Misfeed indicator …….………………..………….. 10, 46, 47

Misfeed location indicator.……………….…….. 11, 46, 47

Misfeed removal

— Bypass tray …………………………………..…………. 48

— Lower paper tray …….……………….……………….. 53

— Machine.………………..……………….………….……. 49

— SPF …………..……………….………………..…………. 47

— Upper paper tray …….………….……………….……. 52

N

Normal copying

— Document glass …………..………………..…………. 18

— SPF …………..……………….………………..…………. 19

Numeric keys ……………….………………... 11, 22, 35, 37

O

ON LINE indicator …..………………..……………….. 10, 29

ON LINE key ………….………………..……………….. 10, 29

Operation panel………………….………………..……… 8, 10

Original guides ….……………….………….……………. 9, 19

ORIGINAL SIZE ENTER key …………..…….. 10, 16, 18

ORIGINAL SIZE indicator ……………….………….. 10, 19

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65

Original types

— AUTO ……………………………….……………….……..21

— PHOTO …………………………….……………….……..21

— TEXT…………………….……………….………………...21

P

Paper……………………..……………….……………….……..13

Paper feed location indicator………………………...11, 16

Paper output tray……..……………….……………….……….8

Paper required indicator………………………....10, 13, 46

PAPER SIZE ENTER key ……………………..……..11, 16

PAPER SIZE indicator ………..…………….11, 16, 18, 19

Paper tray……………….……………….………..8, 14, 52, 53

Parallel connector ………………………………..………….…9

Part names and functions ……………………..…………….8

Peripheral devices…………………….……………….……..58

Photoconductive drum ………..………………..…………4, 9

Power ………………………….……………….………………...12

Power off ………….……………….………………..……….8, 12

Power on ………….……………….………………..……….8, 12

POWER SAVE indicator ..……………….……………10, 12

Power save modes………..……………….………………...12

Power switch .……………….……………….……………..8, 12

Preheat mode……………….………….………………...12, 33

PRESET RATIO selector indicator…………………11, 23

PRESET RATIO selector keys…………………11, 23, 24

Printer functions …………………………….………………...29

R

Reduction/enlargement/zoom

— Automatic ratio selection.………………..…………..22

— Manual ratio selection ………………………….……..23

— XY ZOOM copying ….……………….………………...24

Removing the document cover …………………………..20

Replacing the toner cartridge …………..………………...54

Right side cover …………………………….……………..9, 47

Roller rotating knob …………….………………..….9, 49, 50

Routine maintenance ………….………………..……..55, 56

S

Selecting the tray ………….……………….………………...21

Setting the number of copies …………..………………...22

Side cover …..……………….……………….………………..…8

Side cover handle ………………………………..…………….8

Single pass feeder (SPF) ………………..………….……..58

Software license…………………………………..…………..62

Specifications ………….……………….……………….……..60

SPF indicator…………..……………….……………11, 19, 20

START indicator..……………….………………..……..11, 12

START key…………………..……….11, 12, 18, 19, 35, 37

Storage of supplies …………….………………..…………..59

Stream feeding mode…….……………….……………20, 33

T

Toner cartridge….……………….………………..……… 9, 54

Toner cartridge lock release lever …….……………. 9, 54

Toner cartridge replacement required indicator

….. 10, 46, 54

Toner save mode ………….……………….……………….. 32

Total output count …..………………..……………….……. 55

Transfer charger……..………………..……………….……. 57

TRAY SELECT key …………….… 11, 16, 18, 19, 21, 22

Troubleshooting

— Machine/copying problems …………………..……. 41

— Printing problems …………………….………….……. 44

Two-sided copying using the bypass tray ..…………. 26

U

USB 1.1 connector ………..……………….……………….... 8

User programs ……………..……………….………….. 33, 35

User settings ………….………………..……………….……. 31

Using the manual ……………………..……………….……… 5

Using the printer mode ……………………………….……. 29

X

XY-ZOOM indicator…………………..……………….. 10, 24

XY-ZOOM key…..……………….………………..……. 10, 24

Z

ZOOM indicator………………….………………..……. 10, 23

Zoom keys…………………………………….…….. 10, 23, 24

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66

Copying

Automatic ratio selection ……..………………..…………..22

Cancelling a copy run.……………….………….……..18, 19

Copying, starting ……..……………….………………...18, 19

Dual page copying ……………..………….……………….. 27

Enlargement/reduction …..……………….……………….. 22

Exposure adjustment …….……………….……………….. 21

Exposure selector ………………………………..…………. 21

Interrupt copying …………..……………….……………….. 28

Manual ratio selection ……………….……………….……. 23

Number of copies, setting ……………………..…………. 22

Original cover, removing ……..………………..…………. 20

Original size, specifying ………………………..…………. 18

Original, placing

— Document cover..……………….……………….……..18

— SPF ……..……………….……………….………………...19

Tray selection………….……………….………….…………..21

Two-sided copies using bypass tray ……….…………..26

XY Zoom …….……………….……………….…………………24

Machine settings

Auditing mode

— Copies, how to make ……………….………………...39

— Setting procedures….……………….………………...37

— Settings ..……………….……………….………………...36

Automatic exposure level, setting …….………………...31

High image quality mode……..………………..…………..32

Toner save mode ……………….………………..…………..32

User programs …………………..………………..…………..33

— Setting procedures….……………….………………...35

— Settings ..……………….……………….………………...33

Problem occurs

Misfeeds

— Bypass tray …………………………………..…………. 48

— Machine (fusing area) …..………………..…………. 49

— Machine (paper feed area)…..……………….……. 49

— Machine (transfer area)…………………..…………. 51

— SPF …………..……………….………………..…………. 47

— Tray (Lower paper tray)…………….……………….. 53

— Tray (Upper paper tray)…………….……………….. 52

Troubleshooting ……………………….……………….……. 40

Indicators, lit and blinking

[ ] Developer replacement required indicator …. 46

[ ] Maintenance indicator………………….…………. 46

[ ] Misfeed indicator ……….………………..……. 46, 47

[ ] Paper required indicator ……………………. 13, 46

[ ] Toner cartridge replacement required

indicator

— Blinking ………………..………………..……. 46, 54

— Lit ……….……………….………………..……. 46, 54

INDEX BY PURPOSE

AR-5316-5320-EX.book 66 ページ ２００３年１１月２６日　水曜日　午後５時３分

MEMO

AR-5316-5320-EX.book 67 ページ ２００３年１１月２６日　水曜日　午後５時３分

LUOKAN 1 LASERLAITE

KLASS 1 LASERAPPARAT

CLASS 1

LASER PRODUCT

LASER KLASSE 1

AR-5316-5320-EX.book 68 ページ ２００３年１１月２６日　水曜日　午後５時３分

AR-5316-5320-EX.book 1 ページ ２００３年１１月２６日　水曜日　午後５時３分

PRINTED IN CHINA

2003M KS

➀

TINSE1152QSZZ

Printed on 100% post-consumer recycled paper

SHARP CORPORATION

AR-5316/AR-5320/AR-5316 X/AR-5320 X

AR-5316-5320-EX.book 1 ページ ２００３年１１月２６日　水曜日　午後５時３分

Источник

hp-concentra-wrapper-portlet



Actions

Issue

An ‘Out of paper‘ message displays on the control panel, and the printer does not pick up or feed paper. The printer might make noises as though it is printing, but no paper moves through it.

Experiencing frequent or recurring paper feed issues?

Follow these guidelines to help prevent paper feed issues:

  • Make sure to push the paper tray into the product until it stops.

  • Load at least 10 sheets of paper into the tray, but do not overload the tray.

  • Do not push the paper too far into the tray.

  • Load only one type of paper at a time into the tray.

  • Use only clean unused paper in the tray.

  • Store paper in a cool dry place.

  • Reload paper that has been in the tray for a while. Avoid printing on paper that is dusty.

  • Wait for the product to complete a print job or to display an ‘Out of paper‘ message before reloading the tray.

Causes

Any of the following issues can cause paper feed issues:

  • The paper tray is not pushed into the product until it stops.

  • The paper tray is overloaded.

  • The paper is curled.

  • The print side or shiny side of the paper is not loaded face down in the tray.

  • The paper width guides are too tight against the paper stack.

  • The paper feed rollers are coated with dust.

  • Debris such a as paper clips or bits of paper might have fallen into the paper path.

Important: You must follow these solutions in the order presented to resolve the issue.

Main tray

Solution one: Reset the All-in-One

Sometimes, resetting the printer can clear a paper feed issue. Follow these steps to perform a reset, and then print a Printer Status Report.

Step one: Perform a power reset

Follow these steps to perform a power reset.

  1. With the printer turned on, disconnect the power cord from the rear of the printer.

  2. Unplug the power cord from the wall outlet.

  3. Wait at least 15 seconds.

  4. Plug the power cord back into the wall outlet.

  5. Reconnect the power cord to the printer.

  6. Turn the printer on.

Step two: Print a Printer Status Report

Follow these steps to print a test page.

  1. Load plain white U.S. letter or A4 size paper in the tray, if it is not already loaded.

  2. On the product control panel, touch the Settings icon (), and then touch Tools.

  3. Touch Printer Status Report. The product prints the test page.

  • If these steps resolved the issue, you do not need to continue troubleshooting.

  • If the issue persists, continue to the next solution.

Solution two: Check the paper, and then reload it

Paper feed issues might result from using ripped, dusty, curled, wrinkled, or bent paper. The quality of the paper can also make a difference. Use these guidelines to help avoid the issue.

  • Use only good quality paper that meets printer specifications.

  • Store all paper in a dry, cool place. Paper feed issues occur more often in humid environments.

  • Do not print on paper that is already printed. The dampness of the ink can cause the paper to stick together.

  • Wait for the printer to complete a job or for an Out of paper or Load Paper message to display before you reload the paper.

Step one: Check the condition of the paper

Follow these steps to check the condition of the paper.

  1. Remove the stack of paper from the tray.

  2. Check for obstructions inside the tray. Use a flashlight to view the mechanism inside the tray to make sure that nothing blocks the paper from engaging with the rollers. Even small pieces of paper can cause paper feed issues.

    note:

    If you find obstructions in the paper path, skip to the section on cleaning the rollers.

  3. Examine the condition of the paper, and then replace any ripped, dusty, curled, wrinkled, or bent paper.

  4. Make sure that all the paper in the stack is the same size and type. Never load mixed types of paper in the tray. The product can only process one type of paper at a time.

  5. Tap the stack of paper on a flat surface to align the edges.

  6. Make sure that the stack of paper contains no fewer than 10 sheets and no more than 25 sheets of paper.

    note:

    You need to use 10 to 25 sheets of paper only for purposes of these troubleshooting steps. When the issue is resolved, you can resume loading paper according to the paper tray capacity specifications for your product.

Step two: Reload the paper

Follow these steps to load U.S. letter or A4 size paper in the printer.

  1. Raise the photo tray.

  2. Slide the paper width guides to their outermost positions.

    Figure : Slide paper width guides to their outermost positions

    Image: Slide paper width guides to their outermost positions

  3. Load a stack of plain paper into the tray with the short edge facing toward the product and the print side down (if the paper has a print side). Push the stack into the tray until it stops.

    Figure : Load paper into the tray

    Image: Load paper into the tray

  4. Slide the paper width guides until they rest against the edges of the paper.

    Figure : Slide the paper width guides against the edges of the paper

    Image: Slide the paper width guides against the edges of the paper

  5. Close the photo tray and the paper tray, pull the tray extender toward you, and then extend the paper catch until it is fully extended.

Step three: Print a Printer Status Report

Print a test page to make sure the hardware functions correctly.

How to print a Printer Status Report

Follow these steps to print a test page.

  1. Load plain white U.S. letter or A4 size paper in the tray, if it is not already loaded.

  2. On the product control panel, touch the Settings icon (), and then touch Tools.

  3. Touch Printer Status Report. The product prints the test page.

If the issue is not resolved, try loading different brands of paper and different types of paper, one type at a time. Then try printing the test page again.

  • If these steps resolved the issue, you do not need to continue troubleshooting.

  • If the issue persists, continue to the next solution.

Solution three: Clean the paper feed rollers

Dust, paper fiber, and other debris might accumulate on the paper feed rollers and cause paper feed issues. Follow these steps to clean the paper feed rollers.

Step one: Clean the paper feed rollers

Follow these steps to clean the paper feed rollers.

  1. Gather the following materials:

    • A clean, lint-free cloth, or any cloth that does not come apart or leave fibers

    • Distilled, filtered, or bottled water (tap water might damage the printer)

  2. Disconnect the USB cable from the rear of the printer if your printer is connected with a USB cable.

  3. Press the Power button () to turn off the printer.

  4. Disconnect the power cord from the rear of the printer.

  5. Remove the two-sided printing accessory (duplexer) from the rear of the printer. Push the right side of the duplexer to the left, and then pull out the duplexer to remove it. Set the duplexer aside.

      Figure : Remove the duplexer

      Image: Remove the duplexer.

    1. Push the duplexer to the left

    2. Pull out the duplexer

  6. Lightly dampen a clean, lint-free cloth with bottled or distilled water, and then squeeze any excess liquid from the cloth.

  7. Press the cloth against the rollers, and then rotate the rollers upward with your fingers. Apply a moderate amount of pressure to remove any dust or dirt buildup.

    Figure : Clean the rollers in the rear of the printer

    Image: Clean the rollers in the rear of the printer.

  8. Allow the rollers to dry for 10 or 15 minutes.

  9. Check the rollers on the duplexer. Make sure that the rollers are not missing, that they turn easily, and that they are springy when you press them. If the rollers are damaged, replace the duplexer.

    Figure : Check the rollers on the duplexer

    Image: Check the rollers on the duplexer.

  10. Reattach the duplexer to the rear of the printer. Insert the two pegs on the left side of the duplexer into the left side of the printer, and then gently push the duplexer into place. Make sure that the duplexer is firmly attached.

    Figure : Reattach the duplexer

    Image: Reattach the duplexer

  11. Reconnect the power cord to the rear of the printer.

  12. If the printer does not turn on automatically, press the Power button () to turn it on.

Step two: Print a Printer Status Report

Print a test page to make sure that the hardware functions correctly.

How to print a Printer Status Report

Follow these steps to print a test page.

  1. Load plain white U.S. letter or A4 size paper in the tray, if it is not already loaded.

  2. On the product control panel, touch the Settings icon (), and then touch Tools.

  3. Touch Printer Status Report. The product prints the test page.

  • If the test page prints, try printing the original document again. If the issue is resolved, there is no need to continue troubleshooting.

  • If the test page prints, but the original document does not, continue with the next solution.

  • If the test page does not print, try printing the report again. Listen for the rubber paper rollers; you should be able to hear them rotating. Then try to slowly push the paper farther into the tray until the rollers pick up the paper. Be careful not to push the paper in too far, which can cause a paper jam.

    • If the test page prints when you slowly push the paper farther in, try printing the original document again. The paper might not have been loaded far enough into the printer. If the issue is resolved, there is no need to continue troubleshooting.

    • If the test page does not print when you slowly push the paper farther in, repeat the previous steps to clean the rollers again. If the issue continues after repeated cleaning, continue with next solution.

    • If the paper feeds through the printer only when you slowly push it farther in, repeat the previous steps to clean the rollers again. If the issue continues after repeated cleaning, continue with the next solution.

Solution four: Adjust the paper settings in the print driver

The printer might not pick up paper if the paper size and type in the paper tray do not match the size and type settings in the print driver.

  1. Reload the paper you were using when the issue occurred.

  2. Return to the document you were trying to print when the issue occurred.

  3. Click File or click the Microsoft Office Button (), and then click Print. The Print dialog box opens.

  4. Select your printer, and then click Properties or Preferences. The Properties or Preferences dialog box opens.

  5. Click the Paper/Quality tab.

  6. From the Paper Size drop-down, make sure that the selected option matches your paper size. For example, if you have legal paper loaded in your printer, select Legal.

  7. From the Media drop-down, select the paper type that matches the paper you have loaded in the printer.

  8. Click OK to apply the settings.

  9. Click OK from the Print dialog box to start the print job.

    • If the document prints, the issue is resolved, and there is no need to continue troubleshooting.

    • If the document prints on plain white paper, but not a special paper type, there is no need to continue troubleshooting. The problem is probably related to the paper that you tried to print on, or possibly a connectivity problem. Review the ‘Cause’ and ‘Experiencing frequent or recurring paper feed issues?’ sections at the beginning of this document to check other possibilities.

    • If the document does not print, continue to the solution to service the printer.

Photo Tray

Solution one: Reset the All-in-One

Sometimes, resetting the printer can clear a paper feed issue. Follow these steps to perform a reset, and then try printing the photo again.

Step one: Perform a power reset

Follow these steps to perform a power reset.

  1. With the printer turned on, disconnect the power cord from the rear of the printer.

  2. Unplug the power cord from the wall outlet.

  3. Wait at least 15 seconds.

  4. Plug the power cord back into the wall outlet.

  5. Reconnect the power cord to the printer.

  6. Turn the printer on.

Step two: Print the photo again

Try printing the photo again.

  • If these steps resolved the issue, you do not need to continue troubleshooting.

  • If the issue persists, continue to the next solution.

Solution two: Check the condition of the paper, check the photo tray, and then reload the paper

Paper feed issues might result from dusty, torn, wrinkled, wet, or folded paper in the photo tray. The quality of the paper can also make a difference. Use only good quality paper that meets product specifications. Follow these steps to check the condition of the paper.

Step one: Check the condition of the photo paper

Follow these steps to check the condition of the photo paper.

  1. Remove the photo paper from the photo tray.

  2. Check for obstructions inside the tray. Use a flashlight to view the mechanism inside the tray to make sure that nothing blocks the photo paper from engaging with the rollers. Even small pieces of photo paper can cause paper feed issues.

    note:

    If you find obstructions in the paper path, skip to the section on cleaning the paper rollers.

  3. Examine the condition of the photo paper, and then replace any ripped, dusty, curled, wrinkled, or bent photo paper.

  4. Make sure that all the photo paper in the stack is the same size and type. Never load mixed types of photo paper in the photo tray. The printer can process only one type of photo paper at a time.

  5. Tap the stack of photo paper on a flat surface to align the edges.

  6. Make sure that the stack of photo paper contains 5 or more sheets of photo paper.

    note:

    You need to use 5 sheets or more of photo paper only for purposes of these troubleshooting steps. When the issue is resolved, you can resume loading photo paper according to the paper tray capacity specifications for your printer.

Step two: Check the photo tray

Follow these steps to make sure that the photo tray fits in the printer correctly.

  1. Grasp the photo tray, tilt it upward, and then pull it away from the printer to remove it.

    Figure : Grasp the photo tray

    Image: Grasp the photo tray.

    Figure : Tilt the tray upward and pull it away from the printer

    Image: Tilt the tray upward and pull it away from the printer.

    Figure : The main tray with the photo tray removed

    Image: The main tray with the photo tray removed.

  2. Slide the photo tray back into place at a slight upward angle until it stops, and then press the photo tray down and in to seat it correctly.

    Figure : Reinsert the photo tray

    Image: Reinsert the photo tray.

  3. Make sure that the front of the photo tray aligns with the end of the main tray. If the front of the photo tray does not line up with the end of the main tray, lift the photo tray at a slight upward angle, and then press the photo tray all the way into the printer.

      Figure : Align the front of the photo tray with the end of the main tray

      Image: Align the front of the photo tray with the end of the main tray.

    1. Front of the photo tray

    2. End of the main tray

Step three: Reload the paper

Follow these steps to load photo paper into the printer’s photo tray.

  1. Open the photo tray, and then slide the paper width guides to their outermost positions.

  2. Load a stack of photo paper into the tray, with the short edge facing toward the product and the print side down. Push the stack into the tray until it stops.

    Figure : Load photo paper into the tray

    Image: Load photo paper into the tray

  3. Slide the paper width guides in until they rest against the edges of the paper.

    Figure : Slide the paper width guides until they rest against the edges of the paper

    Image: Slide the paper width guides until they rest against the edges of the paper

  4. Close the photo tray.

Step three: Print the photo again

Try printing the photo again.

  • If these steps resolved the issue, you do not need to continue troubleshooting.

  • If the issue persists, continue to the next solution.

Solution three: Clean the paper feed rollers

Dust, paper fiber, and other debris might accumulate on the paper feed rollers and cause paper feed issues. Follow these steps to clean the paper feed rollers.

Step one: Clean the paper feed rollers

Follow these steps to clean the paper feed rollers.

  1. Gather the following materials:

    • A clean, lint-free cloth, or any cloth that does not come apart or leave fibers

    • Distilled, filtered, or bottled water (tap water might damage the printer)

  2. Disconnect the USB cable from the rear of the printer if your printer is connected with a USB cable.

  3. Press the Power button () to turn off the printer.

  4. Disconnect the power cord from the rear of the printer.

  5. Remove the two-sided printing accessory (duplexer) from the rear of the printer. Push the right side of the duplexer to the left, and then pull out the duplexer to remove it. Set the duplexer aside.

      Figure : Remove the duplexer

      Image: Remove the duplexer.

    1. Push the duplexer to the left

    2. Pull out the duplexer

  6. Lightly dampen a clean, lint-free cloth with bottled or distilled water, and then squeeze any excess liquid from the cloth.

  7. Press the cloth against the rollers, and then rotate the rollers upward with your fingers. Apply a moderate amount of pressure to remove any dust or dirt buildup.

    Figure : Clean the rollers in the rear of the printer

    Image: Clean the rollers in the rear of the printer.

  8. Allow the rollers to dry for 10 or 15 minutes.

  9. Check the rollers on the duplexer. Make sure that the rollers are not missing, that they turn easily, and that they are springy when you press them. If the rollers are damaged, replace the duplexer.

    Figure : Check the rollers on the duplexer

    Image: Check the rollers on the duplexer.

  10. Reattach the duplexer to the rear of the printer. Insert the two pegs on the left side of the duplexer into the left side of the printer, and then gently push the duplexer into place. Make sure that the duplexer is firmly attached.

    Figure : Reattach the duplexer

    Image: Reattach the duplexer

  11. Reconnect the power cord to the rear of the printer.

  12. If the printer does not turn on automatically, press the Power button () to turn it on.

Step two: Print the photo again

Try printing the photo again.

  • If these steps resolved he issue, you do not need to continue troubleshooting.

  • If the issue persists, continue to the next solution.

Solution four: Adjust the paper settings in the print driver

The printer might not pick up paper if the paper size and type in the paper tray do not match the size and type settings in the print driver.

  1. Return to the photo you were trying to print when the issue occurred.

  2. Click File or click the Microsoft Office Button (), and then click Print. The Print dialog box opens.

  3. Select your printer, and then click Properties or Preferences. The Properties or Preferences dialog box opens.

  4. Click the Paper/Quality tab.

  5. From the Paper Size drop-down, make sure that the selected option matches the size of the photo paper in the photo tray.

    note:

    The photo tray supports up to 101.6 x 152.4 mm (4 x 6 in.) photo paper. Do not select a size larger than 101.6 x 152.4 mm (4 x 6 in.).

  6. From the Paper Source drop-down list, select Photo Tray if it is not already selected.

    note:

    If the photo tray is not available in the Paper Source drop-down list, the paper size selected is likely too large for the photo tray. Select a paper size no larger than 101.6 x 152.4 mm (4 x 6 in.) to use the photo tray.

  7. From the Media drop-down, select the paper type that matches the paper you have loaded in the printer.

  8. Click OK to apply the settings.

  9. Click OK from the Print dialog box to start the print job.

    • If the photo prints, the issue is resolved, and there is no need to continue troubleshooting.

    • If the photo does not print, continue to the next solution.

Solution five: Try to print a photo from the main tray

You can print photos from the main tray if the photo tray does not feed photo paper. Follow these steps to print photos from the main tray.

Step one: Load photo paper in the main tray

Follow these steps to load photo paper in the main tray.

  1. Raise the photo tray lid.

  2. Slide the photo paper width guide to its outermost position.

  3. Remove the photo paper from the photo tray, and then lower the photo tray lid.

  4. Lift the output tray, and then slide the paper width guide to its outermost position.

    Figure : Slide the paper width guide to its outermost position

    Image: Slide the paper width guide to its outermost position.

  5. Gather 5 sheets of photo paper, and then tap the edges of the stack of photo paper on a flat surface to make sure that all the edges are even.

  6. Load the photo paper into the tray with the short edge forward and the glossy side down. Slide the stack forward until it stops.

    note:

    Make sure that all the photo paper in the stack is the same size and type and is free from rips, dust, wrinkles, and curled or bent edges.

  7. Slide the paper width guide inward until it stops at the edge of the photo paper. Do not push the guide in so tightly that it binds against the photo paper.

    Figure : Slide the paper width guide inward until it stops at the edge of the photo paper

    Image: Slide the paper width guide inward until it stops at the edge of the photo paper.

  8. Lower the output tray.

Step two: Change the print settings

Follow these steps to change the print settings.

  1. Return to the photo you were trying to print when the issue occurred.

  2. Click File or click the Microsoft Office Button (), and then click Print. The Print dialog box opens.

  3. Select your printer, and then click Properties or Preferences. The Properties or Preferences dialog box opens.

  4. Click the Paper/Quality tab.

  5. From the Paper Size drop-down, make sure that the selected option matches the size of the photo paper in the photo tray.

    note:

    The photo tray supports up to 101.6 x 152.4 mm (4 x 6 in.) photo paper. Do not select a size larger than 101.6 x 152.4 mm (4 x 6 in.).

  6. From the Paper Source drop-down list, select Photo Tray if it is not already selected.

    note:

    If the photo tray is not available in the Paper Source drop-down list, the paper size selected is likely too large for the photo tray. Select a paper size no larger than 101.6 x 152.4 mm (4 x 6 in.) to use the photo tray.

  7. From the Media drop-down, select the paper type that matches the paper you have loaded in the printer.

  8. Click OK to apply the settings.

  9. Click OK from the Print dialog box to start the print job.

    • If the photo prints, the issue is resolved, and there is no need to continue troubleshooting.

    • If the photo does not print, continue to the solution to service the printer.

Service the All-in-One

Important: Service the printer only if you have tried all of the previous solutions and the printer will not print a test page or photo.

Service or replace your HP product if the issue persists after completing all the preceding steps.

Go to Contact HP Customer Support to schedule a product repair or replacement. If you are in Asia Pacific, you will be directed to a local service center in your area.

To confirm your warranty status, go to HP Product Warranty Check. Repair fees might apply for out-of-warranty products.

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